CN108989073A - A kind of pair of cloud desktop carries out the method and device of remote assistance control - Google Patents
A kind of pair of cloud desktop carries out the method and device of remote assistance control Download PDFInfo
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- CN108989073A CN108989073A CN201710411842.XA CN201710411842A CN108989073A CN 108989073 A CN108989073 A CN 108989073A CN 201710411842 A CN201710411842 A CN 201710411842A CN 108989073 A CN108989073 A CN 108989073A
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- Prior art keywords
- user
- remote assistance
- administrator
- management server
- cloud desktop
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/28—Restricting access to network management systems or functions, e.g. using authorisation function to access network configuration
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/08—Protocols specially adapted for terminal emulation, e.g. Telnet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- Computer Hardware Design (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Storage Device Security (AREA)
Abstract
The invention discloses the method and devices that a kind of pair of cloud desktop carries out remote assistance control, it is related to technical field of virtualization, the described method includes: when management server receives the message of administrator request remote assistance user, the management server is according to the message, it is determined whether the user is needed to confirm remote assistance；The user is needed to confirm that remote assistance controls the remote assistance according to the interaction results with the user if the management server determines；If the management server determines that not needing the user confirms remote assistance, notifies the administrator to be directly connected to the cloud desktop of the user.The embodiment of the present invention is by way of remote assistance is arranged, the permission of limitation management person's access, the operating right of administrator is controlled, can flexibly it match, support interaction, it can either make administrator that there is enough permissions to provide remote assistance, and can be avoided the right of privacy that administrator abuses permission infringement user.
Description
Technical field
The present invention relates to technical field of virtualization, in particular to a kind of pair of cloud desktop carry out remote assistance control method and
Device.
Background technique
For cloud desktop, user often may require that administrator assists investigation problem when encountering problems, but how control pipe
The more difficult assurance of the operating right of reason person.If decontroling limitation completely, administrator may abuse the right of privacy of permission infringement user, such as
Fruit does not decontrol permission, and administrator may be because that Insufficient privilege can not provide enough help.
In traditional remote assistance or monitoring process, the permission of administrator is often excessive, can be arbitrarily with administrator's body
The desktop of part access user is agreed to without user, to influence the right of privacy of user.It is used that is, administrator wants monitoring
The cloud desktop at family enables monitoring after selecting user's desktop on management portal, connects the cloud desktop of user, user is not aware that pipe
The monitoring behavior of reason person, may reveal the individual privacy of user, further, if user is just on line, it is also possible to because of pipe
The line of reason person and the personal use for influencing user.
In addition, different scenes have different demands for security, such as:
1, in enterprise's high security and under reselling scene, user is not intended to administrator arbitrarily to monitor the desktop of oneself, reveals
Individual privacy, user wish to accordingly limit the operation behavior of administrator.
2, under school's scene, teacher's individual office desktop is identical with above-mentioned enterprise office scene, but school wishes student
Desktop or public desktop can be monitored easily, convenient for unified management and maintenance.
Summary of the invention
A kind of pair of cloud desktop provided according to embodiments of the present invention carries out the method and device of remote assistance control, solves pipe
The uncontrollable problem of the operating right of reason person.
The method that a kind of pair of cloud desktop provided according to embodiments of the present invention carries out remote assistance control, comprising:
When management server receives the message of administrator request remote assistance user, the management server is according to
Message, it is determined whether the user is needed to confirm remote assistance；
It needs the user to confirm remote assistance if the management server determines, interacts knot according to the user
Fruit controls the remote assistance；
If the management server determines that not needing the user confirms remote assistance, notifies the administrator directly to connect
Connect the cloud desktop of the user.
Preferably, the interaction results according to the user, carrying out control to the remote assistance includes:
The management server determines whether the user receives remote assistance by interacting with the user；
If the user receives remote assistance, the management server notifies the administrator to connect the cloud of the user
Desktop；
If user's refusal receives remote assistance, the management server notifies the administrator to abandon described in connection
The cloud desktop of user.
Preferably, the cloud desktop that the management server notifies the administrator to connect the user includes:
The management server obtains access authority of the administrator set by user in remote assistance, and notifies institute
Administrator is stated according to the access authority, connects the cloud desktop of the user.
Preferably, the cloud desktop for notifying the administrator to be directly connected to the user includes:
The access authority when management server notifies the administrator to set remote assistance, and according to the access right
Limit, connects the cloud desktop of the user.
Preferably, further includes:
During management server user described in administrator's remote assistance, the correlation of the remote assistance is recorded
Log.
The storage medium provided according to embodiments of the present invention, storage carry out remote assistance to cloud desktop for realizing above-mentioned
The program of the method for control.
A kind of pair of cloud desktop provided according to embodiments of the present invention carries out the device of remote assistance control, comprising:
Judgment module, when for receiving the message of administrator request remote assistance user when management server, according to described
Message, it is determined whether the user is needed to confirm remote assistance；
First processing module is used for when determining that the needs user confirms remote assistance, according to the friendship with the user
Mutually as a result, controlling the remote assistance；
Second processing module, for notifying the administrator straight when determining that not needing the user confirms remote assistance
The cloud desktop of the user is connect in succession.
Preferably, the first processing module is specifically used for determining that the user is by interacting with the user
It is no to receive remote assistance, if the user receives remote assistance, the administrator is notified to connect the cloud desktop of the user, if
User's refusal receives remote assistance, then the administrator is notified to abandon connecting the cloud desktop of the user.
Preferably, the first processing module is specifically used for obtaining the administrator set by user in remote assistance
Access authority, and notify the administrator according to the access authority, connect the cloud desktop of the user.
Preferably, the Second processing module is specifically used for the access right when administrator being notified to set remote assistance
Limit, and according to the access authority, connect the cloud desktop of the user.
Preferably, further includes:
Logger module, for recording the remote assistance during the user described in administrator's remote assistance
Correlation log.
Technical solution provided in an embodiment of the present invention has the following beneficial effects:
1, the embodiment of the present invention is by way of remote assistance is arranged, the permission of limitation management person's access, to administrator's
Operating right is controlled, and can flexibly be matched, and supports interaction, can either make administrator that there is enough permissions to provide remote assistance, again
It can be avoided the right of privacy that administrator abuses permission infringement user；
2, the embodiment of the present invention records management by the operation history of record manager, such as record monitoring log, screenshotss
The movement etc. of member's operation, provides foundation for the remote assistance behavior of audit administrator.
Detailed description of the invention
Fig. 1 is the method flow diagram provided in an embodiment of the present invention that remote assistance control is carried out to cloud desktop；
Fig. 2 is provided in an embodiment of the present invention to cloud desktop progress remote assistance control device block diagram；
Fig. 3 is the flow chart provided in an embodiment of the present invention that remote assistance control is carried out to cloud desktop；
Fig. 4 is the interaction figure provided in an embodiment of the present invention not needed when user confirms remote assistance control；
Fig. 5 is the interaction figure that user provided in an embodiment of the present invention refuses remote assistance control；
Fig. 6 is the interaction figure that user provided in an embodiment of the present invention agrees to remote assistance control.
Specific embodiment
Below in conjunction with attached drawing to a preferred embodiment of the present invention will be described in detail, it should be understood that described below is excellent
Select embodiment only for the purpose of illustrating and explaining the present invention and is not intended to limit the present invention.
Fig. 1 is the method flow diagram provided in an embodiment of the present invention that remote assistance control is carried out to cloud desktop, such as Fig. 1 institute
Show, step includes:
Step S101: when management server receives the message of administrator request remote assistance user, the management service
Device is according to the message, it is determined whether the user is needed to confirm remote assistance.
Step S101 includes: that the management server parses the message, obtains the administrator request remote assistance
User information, and according to the user information, the remote assistance mode set by user is searched, if described set by user remote
Journey assist mode is user's selecting type, it is determined that needs the user to confirm remote assistance, if the long-range association set by user
Helping mode is administrator's selecting type, it is determined that does not need the user and confirms remote assistance.
Step S102: needing the user to confirm remote assistance if the management server determines, according to the use
The interaction results at family control the remote assistance.
Step S102 includes: the management server by interacting with the user, determines whether the user connects
By remote assistance, if the user receives remote assistance, the management server notifies the administrator to connect the user
Cloud desktop, specifically, the management server obtains access right of the administrator set by user in remote assistance
Limit, and notify the administrator according to the access authority, connect the cloud desktop of the user；If the user refuses to receive remote
Journey is assisted, then the management server notifies the administrator to abandon connecting the cloud desktop of the user.
Step S103: if the management server determines that the user does not need limitation remote assistance, the pipe is notified
Reason person is directly connected to the cloud desktop of the user.
Step S103 includes: the access authority when management server notifies the administrator to set remote assistance, and
According to the access authority, the cloud desktop of the user is connected.
In step S102 and step S103, the access authority includes: that the administrator cannot cloud table to the user
Face carries out the observation type access authority of any operation；The administrator has mouse-keyboard operating rights and can be to the user's
The key mouse formula access authority of cloud desktop progress part operation；The administrator can cloud desktop to the user carry out any behaviour
The exclusive formula access authority made.
During the user described in administrator's remote assistance, the correlation of remote assistance described in the record management server
Log, the operational motion including administrator.
It will appreciated by the skilled person that implement the method for the above embodiments be can be with
Relevant hardware is instructed to complete by program, the program can store in computer-readable storage medium, should
Program when being executed, including step S101 to step S104.Furtherly, the present invention can also provide a kind of storage medium,
On be stored with computer program, at least perform the steps of when which is executed by processor when to receive administrator request long-range
When assisting the message of user, according to the message, it is determined whether need the user to confirm remote assistance, however, it is determined that described in needs
User confirms that remote assistance controls the remote assistance then according to the interaction results with the user；If it is determined that being not required to
It wants the user to confirm remote assistance, then the administrator is notified to be directly connected to the cloud desktop of the user.Further, the journey
Sequence can also record the correlation log of the remote assistance when being executed by processor.Wherein, the storage medium may include
ROM/RAM, magnetic disk, CD, USB flash disk.
Fig. 2 is the device block diagram provided in an embodiment of the present invention that remote assistance control is carried out to cloud desktop, as shown in Fig. 2,
Include:
Judgment module, when for receiving the message of administrator request remote assistance user when management server, according to described
Message, it is determined whether the user is needed to confirm remote assistance；
First processing module is used for when determining that the needs user confirms remote assistance, according to the friendship with the user
Mutually as a result, controlling the remote assistance；
Second processing module, for notifying the administrator straight when determining that not needing the user confirms remote assistance
The cloud desktop of the user is connect in succession.
Described device further include:
Logger module, for recording the remote assistance during the user described in administrator's remote assistance
Correlation log.
The work step of described device includes:
Judgment module parses the message of the administrator request remote assistance user, obtains the administrator request and remotely assists
The user information helped, and according to the user information, search the remote assistance mode set by user.
When the remote assistance mode set by user is user's selecting type, judgment module, which determines, needs the user true
Recognize remote assistance, first processing module determines whether the user receives remotely to assist by interacting with the user at this time
It helps.If user's refusal receives remote assistance, first processing module notifies the administrator to abandon connecting the user's
Cloud desktop.If the user receives remote assistance, first processing module notifies the administrator to connect the cloud table of the user
Face specifically, first processing module obtains access authority of the administrator set by user in remote assistance, and notifies
The administrator connects the cloud desktop of the user according to the access authority, at the same logger module record it is described long-range
The correlation log of assistance.
When the remote assistance mode set by user is administrator's selecting type, judgment module determination does not need the use
Family confirms remote assistance, access authority when Second processing module notifies the administrator to set remote assistance at this time, and according to
The access authority, the cloud desktop for connecting the user carries out remote assistance, while logger module records the long-range association
The correlation log helped.
The present embodiment provides the devices that a kind of pair of cloud desktop carries out remote assistance control, comprising:
Processor, for when receiving the message of administrator request remote assistance user, according to the message, it is determined whether
The user is needed to confirm remote assistance, however, it is determined that need the user to confirm remote assistance, then according to the friendship with the user
Mutually as a result, controlling the remote assistance, however, it is determined that do not need the user and confirm remote assistance；
Memory is coupled with the processor, the program that storage is executed for the processor thereon.
That is, the method for carrying out remote assistance control to cloud desktop of the embodiment of the present invention can flexibly match and support to hand over
Mutually, it specifically includes that the mode of setting remote assistance, the operating right of administrator is set, system remembers the monitoring behavior of administrator
Record log etc..It is specific as follows:
One, flexible mode is arranged: can set is user's selecting type or administrator's selecting type, in which:
1. user's selecting type: administrator needs to interact with user, obtains user's confirmation, and user can set the access of administrator
Permission (observation type, key mouse formula, exclusive formula), or the assistance request of refusal administrator.
2. administrator's selecting type: administrator can direct monitoring without user agree to that administrator can equally set this
The access authority (observation type, key mouse formula, exclusive formula) of remote assistance, reduces the possibility of maloperation.
Two, it flexible permission control: is needed after administrator issues the request of remote assistance if it is user's selecting type
To the confirmation of user, user can refuse, or agree to the assistance request of administrator but limit its access authority, support at present with
Lower three kinds of access modes:
1. observation type: user's normal use unaware, administrator can only see the desktop images of user, appoint without can be carried out
What is operated.
2. key mouse formula: user cannot use keyboard and mouse, but still other original desktop strategies can be used and with outer view
Frequency broadcasting etc..Administrator can only see picture, using keyboard and mouse, but cannot be using other strategies and with outer video playing etc..
If administrator closes monitoring window, indicate that this time monitoring terminates, mouse-keyboard operating rights returns to user automatically.
3. exclusive formula: similar present mode, user's chain rupture are exited, and administrator can see picture, using key mouse, possess
System all policies and all function privileges.
Three, system log is recorded: after all remote assistances are triggered, all record System Operation Logs, including administrator's account
Number, the time, assistance virtual machine title, the account of home subscriber, system simultaneously support screenshotss record administrator operational motion
Deng convenient for following behavior auditing.
Fig. 3 is the flow chart provided in an embodiment of the present invention that remote assistance control is carried out to cloud desktop, as shown in figure 3, packet
It includes:
Step S201: the request of administrator's sending remote assistance.
Step S202: system judges whether to need the confirmation of user.
System judges that current desktop remote assistance mode set by user then needs user to confirm if it is user's selecting type,
Continue step S203, if it is administrator's selecting type, then confirms without user, jump to step S209.
Step S203: the message of inner passage transmission administrator request remote assistance.
Step S204: after desktop internal component receives the message of administrator request remote assistance, in desktop operating system
Inside pop-up dialog box reminds user.
Step S205: user chooses whether to agree to, can refuse, and can also agree to that requesting and set its access authority (sees
Examine formula, key mouse formula, exclusive formula).
Step S206: inner passage sends the message that user agrees to or refuses remote assistance.
Step S207: after the message for receiving user, if user refuses, administrator abandons connecting；If agreed to, administrator
User's desktop is connected according to the authority setting of user, and executes step S208.
Step S208: the correlation log or screenshotss that record remote assistance record the operational motion of administrator.
Step S209: administrator oneself sets connection type (observation type, key mouse formula, exclusive formula) and connects user's desktop,
And execute step S208.
Fig. 4 is the interaction figure provided in an embodiment of the present invention not needed when user confirms remote assistance control, such as Fig. 4 institute
Show, comprising:
Step 301: the request of administrator's sending remote assistance.
Step 302: management server judges whether to need the confirmation of user.
Management server judges current desktop remote assistance mode set by user, and the present embodiment is administrator's selecting type,
Management server judgement at this time confirms without user.
Step 303: management server informs that administrator confirms without user.
Step 304: administrator oneself sets connection type (observation type, key mouse formula, exclusive formula), administrator, and connects use
Family desktop.
Step 305: the correlation log or screenshotss of record management server remote assistance record the operational motion of administrator.
Fig. 5 is the interaction figure that user provided in an embodiment of the present invention refuses remote assistance control, as shown in Figure 5, comprising:
Step 401: the request of administrator's sending remote assistance.
Step 402: management server judges whether to need the confirmation of user.
Management server judges current desktop remote assistance mode set by user, and the present embodiment is user's selecting type, this
When management server judgement need user to confirm.
Step 403: the message of administrator request remote assistance is sent to desktop internal component by management server.
Step 404: desktop internal component pops up dialog box and reminds user.
Step 405: user chooses whether to agree to, the present embodiment user selects refusal.
Step 406: user sends message and informs desktop internal component, refuses remote assistance.
Step 407: desktop internal component sends message and informs management server, and user refuses remote assistance.
Step 408: management server sends message and informs that administrator, user refuse remote assistance.
Step 409: if user refuses, administrator abandons connection user's desktop.
Fig. 6 is the interaction figure that user provided in an embodiment of the present invention agrees to remote assistance control, as shown in Figure 6, comprising:
Step 501: the request of administrator's sending remote assistance.
Step 502: management server judges whether to need the confirmation of user.
Management server judges current desktop remote assistance mode set by user, and the present embodiment is user's selecting type, this
When management server judgement need user to confirm.
Step 503: the message of administrator request remote assistance is sent to desktop internal component by management server.
Step 504: desktop internal component pops up dialog box and reminds user.
Step 505: user chooses whether to agree to, the present embodiment user selects to agree to, and sets the access authority of administrator
(observation type, key mouse formula, exclusive formula).
Step 506: user sends message and informs desktop internal component, allows remote assistance, and the administrator allowed visits
Ask permission.
Step 507: desktop internal component sends message and informs management server, and user allows remote assistance and administrator to visit
Ask permission.
Step 508: management server sends message and informs that administrator, user allow remote assistance and Admin Access to weigh
Limit.
Step 509: if user allows, administrator connects user's desktop according to permission set by user.
Step 510: the correlation log or screenshotss of record management server remote assistance record the operational motion of administrator.
Although describing the invention in detail above, but the invention is not restricted to this, those skilled in the art of the present technique
It can be carry out various modifications with principle according to the present invention.Therefore, all to be modified according to made by the principle of the invention, all it should be understood as
Fall into protection scope of the present invention.
Claims (10)
1. the method that a kind of pair of cloud desktop carries out remote assistance control, comprising:
When management server receives the message of administrator request remote assistance user, the management server disappears according to
Breath, it is determined whether the user is needed to confirm remote assistance；
The user is needed to confirm remote assistance if the management server determines, according to the interaction results with the user,
The remote assistance is controlled；
If the management server determines that not needing the user confirms remote assistance, notifies the administrator to be directly connected to institute
State the cloud desktop of user.
2. according to the method described in claim 1, the interaction results according to the user, carry out the remote assistance
Control includes:
The management server determines whether the user receives remote assistance by interacting with the user；
If the user receives remote assistance, the management server notifies the administrator to connect the cloud table of the user
Face；
If user's refusal receives remote assistance, the management server notifies the administrator to abandon connecting the user
Cloud desktop.
3. according to the method described in claim 2, the management server notifies the administrator to connect the cloud table of the user
Face includes:
The management server obtains access authority of the administrator set by user in remote assistance, and notifies the pipe
Reason person connects the cloud desktop of the user according to the access authority.
4. according to the method described in claim 1, the cloud desktop for notifying the administrator to be directly connected to the user includes:
The access authority when management server notifies the administrator to set remote assistance, and according to the access authority,
Connect the cloud desktop of the user.
5. method according to any of claims 1-4, further includes:
During management server user described in administrator's remote assistance, the relevant date of the remote assistance is recorded
Will.
6. the device that a kind of pair of cloud desktop carries out remote assistance control, comprising:
Judgment module, when for receiving the message of administrator request remote assistance user when management server, according to the message,
It determines the need for the user and confirms remote assistance；
First processing module, for determine need the user to confirm remote assistance when, interact knot according to the user
Fruit controls the remote assistance；
Second processing module, for notifying the administrator directly to connect when determining that not needing the user confirms remote assistance
Connect the cloud desktop of the user.
7. device according to claim 6, the first processing module is specifically used for by interacting with the user,
It determines whether the user receives remote assistance, if the user receives remote assistance, notifies described in administrator's connection
The cloud desktop of user notifies the administrator to abandon connecting the cloud of the user if user refusal receives remote assistance
Desktop.
8. device according to claim 7, the first processing module is specifically used for obtaining the management set by user
Access authority of the member in remote assistance, and notify the administrator according to the access authority, connect the cloud table of the user
Face.
9. device according to claim 6, the Second processing module is specifically used for notifying administrator's setting long-range
Access authority when assistance, and according to the access authority, connect the cloud desktop of the user.
10. according to device described in claim 6-9 any one, further includes:
Logger module, for recording the correlation of the remote assistance during the user described in administrator's remote assistance
Log.
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| CN113839932A (en) * | 2021-09-09 | 2021-12-24 | 青岛文达通科技股份有限公司 | Video device and system are directly dealt with to government affairs based on cloud desktop and remote control technique |
| WO2024066638A1 (en) * | 2022-09-28 | 2024-04-04 | 中兴通讯股份有限公司 | Remote assistance method and apparatus, electronic device, cloud desktop server, and medium |
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| CN110414189A (en) * | 2019-07-08 | 2019-11-05 | 厦门美亚亿安信息科技有限公司 | One kind being used for the noninductive checking method of computer remote and system |
| CN111526206A (en) * | 2020-05-06 | 2020-08-11 | 福州鱼骨图信息科技有限公司 | Remote assistance method and terminal |
| CN111526206B (en) * | 2020-05-06 | 2023-04-11 | 福州鱼骨图信息科技有限公司 | Remote assistance method and terminal |
| CN113839932A (en) * | 2021-09-09 | 2021-12-24 | 青岛文达通科技股份有限公司 | Video device and system are directly dealt with to government affairs based on cloud desktop and remote control technique |
| CN113839932B (en) * | 2021-09-09 | 2024-03-01 | 青岛文达通科技股份有限公司 | Government affair directly-handled video device and system based on cloud desktop and remote control technology |
| WO2024066638A1 (en) * | 2022-09-28 | 2024-04-04 | 中兴通讯股份有限公司 | Remote assistance method and apparatus, electronic device, cloud desktop server, and medium |
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