CN113391784A

CN113391784A - Service help seeking method and device based on voice interaction

Info

Publication number: CN113391784A
Application number: CN202110510984.8A
Authority: CN
Inventors: 王林祥; 赵皎平; 王银波; 潘永红
Original assignee: Xian Irain IoT Technology Service Co Ltd
Current assignee: Xian Irain IoT Technology Service Co Ltd
Priority date: 2021-05-11
Filing date: 2021-05-11
Publication date: 2021-09-14

Abstract

The invention discloses a service help seeking method and a device based on voice interaction, wherein when the condition that a vehicle has corresponding help requirement is detected, a voice communication device is controlled to provide prompt for a user voice output service, whether voice feedback made by personnel corresponding to a target vehicle aiming at the service provision prompt is received or not is detected, if the voice feedback of the help requirement input by the user is detected, matched service is automatically and accurately provided for the vehicle, and the experience of the user is favorably improved, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate so that the vehicle can pass smoothly; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved.

Description

Service help seeking method and device based on voice interaction

Technical Field

The invention relates to the technical field of vehicles, in particular to a service help seeking method and device based on voice interaction.

Background

With the rapid development of science and technology, the automobile industry is promoted to be developed rapidly, and with the continuous improvement of the living standard of people, people prefer to handle things by driving vehicles more and more, for example: travel, shopping, work, etc., and high efficiency is often required in order to improve the efficiency of the business.

In actual life, license plates of vehicles are generally recognized through license plate recognition equipment arranged at entrances and exits, and the vehicles are released when the license plates of the vehicles are recognized. However, practice shows that if the current ambient light is dark, the problem that the license plate recognition device cannot clearly recognize the license plate of the vehicle may exist; or even if the light is enough, when the vehicle is a vehicle without a license plate, the license plate of the vehicle cannot be identified through the license plate identification equipment, so that the vehicle cannot pass smoothly, and the vehicle congestion is easily caused. Therefore, how to provide a technical scheme for enabling the vehicle to pass smoothly when the license plate of the vehicle cannot be identified or cannot be accurately identified is important.

Disclosure of Invention

The technical problem to be solved by the invention is to provide a service help seeking method and device based on voice interaction, which can enable a vehicle to pass smoothly when a license plate of the vehicle cannot be identified or cannot be accurately identified, and is beneficial to improving the vehicle passing experience of a user.

In order to solve the technical problem, a first aspect of the present invention discloses a service help-seeking method based on voice interaction, where the method includes:

when the situation that a target vehicle needs to be assisted correspondingly is detected, controlling voice communication equipment to provide prompts for voice output services of personnel corresponding to the target vehicle, wherein the service provision prompts are used for prompting whether the personnel corresponding to the target vehicle need to be assisted or not;

and detecting whether voice feedback made by a person corresponding to the target vehicle aiming at the service provision prompt is received or not, and providing service matched with the target vehicle for the target vehicle according to the voice feedback when the voice feedback is detected to be received and is used for representing the help of the person corresponding to the target vehicle.

As an alternative implementation, in the first aspect of the present invention, the method further includes:

when a target vehicle is detected to enter a vehicle passing area, judging whether the target vehicle successfully passes the vehicle passing area within a preset time period, when the target vehicle is judged not to successfully pass the vehicle passing area, determining that the target vehicle is detected to have a corresponding demand help condition, and executing the operation of controlling voice communication equipment to provide a prompt for a personnel voice output service corresponding to the target vehicle, wherein the starting time of the preset time period is the time when the target vehicle is detected to enter the vehicle passing area; alternatively, the first and second electrodes may be,

when detecting that a target vehicle enters a vehicle service providing area, acquiring image information of the vehicle service providing area, judging whether the target vehicle successfully obtains the service of the vehicle service providing area according to the image information, when judging that the service of the vehicle service providing area is not successfully obtained, determining that the target vehicle is detected to have a corresponding requirement help condition, and executing the operation of controlling voice communication equipment to provide prompts for personnel voice output service corresponding to the target vehicle.

As an optional implementation manner, in the first aspect of the present invention, the providing the service matched with the target vehicle for the target vehicle according to the voice feedback includes:

analyzing the voice feedback to obtain an analysis result of the voice feedback, and judging whether the analysis result is used for indicating that key information matched with a certain service exists in the voice feedback;

and when the key information matched with the certain service exists, providing the service matched with the target vehicle for the target vehicle according to the key information matched with the certain service, wherein the certain service is the service matched with the target vehicle.

when the fact that the key information matched with the certain service exists is judged, the current situation of the certain service is inquired, and the service situation required by the target vehicle is determined;

judging whether the current condition of the certain service meets the requirement of the service condition required by the target vehicle or not according to the current condition of the certain service and the service condition required by the target vehicle;

and when the requirement of the service condition required by the target vehicle is judged to be met, executing the operation of providing the service matched with the target vehicle for the target vehicle according to the key information matched with the certain service.

when the fact that the key information matched with the certain service does not exist is judged, a communication prompt is sent to a background service voice end so as to trigger the background service voice end to carry out voice interaction with a person corresponding to the target vehicle through terminal equipment according to the communication prompt, wherein the terminal equipment comprises the voice communication equipment or a user terminal of the person corresponding to the target vehicle;

and detecting the interactive content of the personnel corresponding to the target vehicle, and providing the service matched with the target vehicle for the target vehicle according to the interactive content.

As an alternative embodiment, in the first aspect of the present invention, when the target vehicle is a fuel-only vehicle, the service matched with the target vehicle includes one of modifying the identified identification information of the target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing a refueling service for the target vehicle, a vehicle parking position reservation service, and providing a beauty uniform for the target vehicle;

when the target vehicle is a non-fuel-only vehicle, the service matched with the target vehicle comprises one of modifying the identified identification information of the target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing a refueling service for the target vehicle, providing a charging service for the target vehicle, providing a vehicle parking position reservation service and providing a beauty-care service for the target vehicle.

when the situation that the target vehicle has the corresponding requirement help is detected, determining the current area of the target vehicle, and inquiring voice communication equipment matched with the current area of the target vehicle from all the voice communication equipment in the current scene;

wherein the controlling the voice communication device to provide a prompt to a person voice output service corresponding to the target vehicle comprises:

and controlling the voice communication equipment matched with the current region of the target vehicle to provide prompts for the voice output service of the personnel corresponding to the target vehicle.

when the situation that the target vehicle needs to be assisted is detected, determining information corresponding to the target vehicle, wherein the information corresponding to the target vehicle comprises at least one of a distance value between a person corresponding to the target vehicle and the voice communication equipment, environment information of a current scene, information of the person corresponding to the target vehicle and dust thickness on a player of the voice communication equipment;

determining the playing decibel of the voice communication equipment according to the information corresponding to the target vehicle;

and controlling voice communication equipment to provide prompts for the personnel voice output service corresponding to the target vehicle according to the playing decibels.

The second aspect of the invention discloses a service help-seeking device based on voice interaction, which comprises:

the voice communication module is used for controlling voice communication equipment to provide prompts for voice output services of personnel corresponding to the target vehicle when the situation that the target vehicle needs corresponding help is detected, and the service providing prompts are used for prompting whether the personnel corresponding to the target vehicle need help or not;

the detection module is used for detecting whether voice feedback made by a person corresponding to the target vehicle for the service provision prompt is received;

and the service providing module is used for providing services matched with the target vehicle for the target vehicle according to the voice feedback when the detection module detects that the voice feedback is received and the voice feedback is used for representing the help of the personnel requirement corresponding to the target vehicle.

As an alternative embodiment, in the second aspect of the present invention, the apparatus further comprises:

the judging module is used for judging whether the target vehicle successfully passes through the vehicle passing area in a preset time period when the target vehicle is detected to enter the vehicle passing area;

the first determining module is used for determining that the target vehicle has a corresponding requirement help condition when the judging module judges that the target vehicle does not pass through the vehicle passing area successfully, and triggering the voice communication module to execute the operation of controlling the voice communication equipment to provide a prompt for a personnel voice output service corresponding to the target vehicle, wherein the starting moment of the preset time period is the moment when the target vehicle is detected to enter the vehicle passing area; alternatively, the first and second electrodes may be,

the system comprises a judging module, a service providing module and a service providing module, wherein the judging module is used for acquiring image information of a vehicle service providing area when a target vehicle is detected to enter the vehicle service providing area, and judging whether the target vehicle successfully obtains the service of the vehicle service providing area according to the image information;

the first determining module is used for determining that the target vehicle has the corresponding requirement help condition when the judging module judges that the service of the vehicle service providing area is not successfully obtained, and triggering the voice communication module to execute the operation of controlling the voice communication equipment to provide prompts for the personnel voice output service corresponding to the target vehicle.

As an alternative implementation manner, in the second aspect of the present invention, the service providing module includes:

the analysis submodule is used for analyzing the voice feedback to obtain an analysis result of the voice feedback;

the judging submodule is used for judging whether the analysis result is used for indicating that key information matched with a certain service exists in the voice feedback;

and the providing sub-module is used for providing the service matched with the target vehicle for the target vehicle according to the key information matched with the certain service when the judging sub-module judges that the key information matched with the certain service exists, wherein the certain service is the service matched with the target vehicle.

As an optional implementation manner, in the second aspect of the present invention, the service providing module further includes:

the query submodule is used for querying the current condition of the certain service and determining the service condition required by the target vehicle when the judgment submodule judges that the key information matched with the certain service exists;

the judging submodule is further used for judging whether the current condition of the certain service meets the requirement of the service condition required by the target vehicle or not according to the current condition of the certain service and the service condition required by the target vehicle; and when the requirement of the service condition required by the target vehicle is judged to be met, triggering the providing submodule to execute the operation of providing the service matched with the target vehicle for the target vehicle according to the key information matched with the certain service.

the communication submodule is used for sending a communication prompt to a background service voice end when the judgment submodule judges that the key information matched with the certain service does not exist, so as to trigger the background service voice end to perform voice interaction with a person corresponding to the target vehicle through terminal equipment according to the communication prompt, wherein the terminal equipment comprises the voice communication equipment or a user terminal of the person corresponding to the target vehicle;

the detection submodule is used for detecting the interactive content of the personnel corresponding to the target vehicle;

the providing sub-module is further used for providing services matched with the target vehicle for the target vehicle according to the interactive contents.

As an alternative embodiment, in the second aspect of the present invention, when the target vehicle is a fuel-only vehicle, the service matched with the target vehicle includes one of modifying the identified identification information of the target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle and releasing the target vehicle, providing a refueling service for the target vehicle, a vehicle parking position reservation service, and providing a beauty service for the target vehicle;

the second determining module is used for determining the current area of the target vehicle when the target vehicle is detected to have the corresponding requirement help condition;

the query module is used for querying the voice communication equipment matched with the current area of the target vehicle from all the voice communication equipment in the current scene;

the mode that the voice communication module controls the voice communication equipment to provide prompts for the personnel voice output service corresponding to the target vehicle specifically comprises the following steps:

the third determining module is used for determining information corresponding to the target vehicle when the target vehicle is detected to have a corresponding requirement help condition, wherein the information corresponding to the target vehicle comprises at least one of a distance value between a person corresponding to the target vehicle and the voice communication equipment, environment information of a current scene, information of the person corresponding to the target vehicle and dust thickness on a player of the voice communication equipment;

the third determining module is further configured to determine a playing decibel of the voice communication device according to the information corresponding to the target vehicle;

The third aspect of the invention discloses another service help-seeking device based on voice interaction, which comprises:

a memory storing executable program code;

a processor coupled with the memory;

the processor calls the executable program codes stored in the memory to execute the service help-seeking method based on voice interaction disclosed by the first aspect of the invention.

The fourth aspect of the present invention discloses a computer-readable storage medium, which stores computer instructions for executing the service help-seeking method based on voice interaction disclosed in the first aspect of the present invention when the computer instructions are called.

Compared with the prior art, the invention has the following beneficial effects:

according to the embodiment of the invention, when the condition that the vehicle has the corresponding help requirement is detected, the voice communication equipment is controlled to provide the prompt for the voice output service of the user, whether the voice feedback made by the personnel corresponding to the target vehicle aiming at the service provision prompt is received or not is detected, and if the voice feedback of the help requirement input by the user is detected, the matched service is automatically and accurately provided for the vehicle, so that the experience of the user is favorably improved, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate, so that the vehicle can pass smoothly, and particularly when a plurality of vehicles need to pass in the same time period, the passing congestion condition is reduced; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

FIG. 1 is a flow chart of a service help-seeking method based on voice interaction according to an embodiment of the present invention;

FIG. 2 is a flow chart illustrating another method for service help based on voice interaction according to an embodiment of the present invention;

FIG. 3 is a schematic structural diagram of a service help-seeking device based on voice interaction according to an embodiment of the present invention;

FIG. 4 is a schematic structural diagram of another service help-seeking device based on voice interaction according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of another service help-seeking device based on voice interaction according to an embodiment of the present invention.

Detailed Description

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The terms "first," "second," and the like in the description and claims of the present invention and in the above-described drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, apparatus, product, or apparatus that comprises a list of steps or elements is not limited to those listed but may alternatively include other steps or elements not listed or inherent to such process, method, product, or apparatus.

Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the invention. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.

The invention discloses a service help seeking method and a device based on voice interaction, when a vehicle is detected to have a corresponding requirement help condition, a voice communication device is controlled to provide a prompt for a user voice output service, whether voice feedback made by a person corresponding to a target vehicle for the service provision prompt is received or not is detected, if the voice feedback of the requirement help input by the user is detected, a matched service is automatically and accurately provided for the vehicle, and the experience of the user is favorably improved, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate, so that the vehicle can pass smoothly, and particularly when a plurality of vehicles need to pass in the same time period, the passing congestion condition is reduced; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved. The following are detailed below.

Example one

Referring to fig. 1, fig. 1 is a flowchart illustrating a service help-seeking method based on voice interaction according to an embodiment of the present invention. The service help method based on voice interaction depicted in fig. 1 may be applied to a service help device, where the service help device includes an intelligent vehicle management system or a vehicle field management device or a vehicle management platform or a vehicle management server. The application scenario comprises a highway entrance/exit scenario or a vehicle parking scenario and the like, wherein services provided in the vehicle parking scenario comprise one or more combinations of vehicle parking services, refueling services, charging services, beauty services and maintenance services. Furthermore, the intelligent vehicle management system may include a vehicle field management device, a vehicle management platform, a vehicle management server, and a voice communication device, where it is to be noted that the voice communication device may be an independent device, and when the service help-seeking apparatus is the vehicle field management device, the voice communication device may also be a component on the service help-seeking apparatus, which is not limited in the embodiment of the present invention. As shown in fig. 1, the service help method based on voice interaction may include the following operations:

101. when the situation that the target vehicle needs to be assisted is detected, the voice communication equipment is controlled to provide prompts to the voice output service of the personnel corresponding to the target vehicle, and the service providing prompts are used for prompting whether the personnel corresponding to the target vehicle needs to be assisted.

In the embodiment of the invention, the target vehicle is any vehicle with a corresponding help-needing condition. The target vehicle comprises a vehicle provided with an ETC vehicle-mounted terminal device, a vehicle not provided with the ETC vehicle-mounted terminal device, a vehicle with a license plate mark or a vehicle without the license plate mark. The person corresponding to the target vehicle includes the driver of the target vehicle and/or other persons currently riding in the target vehicle other than the driver.

In the embodiment of the present invention, optionally, when a voice communication device (also referred to as a voice intercom device) is required, it is first determined whether the voice communication device is in an activated state, and when the voice communication device is not in the activated state, the voice communication device is activated, so that the voice communication device enters the activated state of the voice communication mode from a standby mode or a power-off mode, and success of voice interaction can be improved. The voice communication equipment is arranged at a vehicle access port or a service providing place, wherein the vehicle access port comprises a vehicle entrance access port and a vehicle exit access port, and the service providing place comprises one or more of a vehicle parking service place, a vehicle refueling service place, a vehicle charging service place, a vehicle beauty service place and a vehicle maintenance service place.

102. And detecting whether voice feedback made by a person corresponding to the target vehicle for the service provision prompt is received. When it is detected that the voice feedback is received and the voice feedback is used for indicating that the person corresponding to the target vehicle needs help, step 103 may be executed; when the voice feedback is not detected to be received or the voice feedback is detected but is used for indicating that the person corresponding to the target vehicle does not need help, the process can be ended.

In the embodiment of the present invention, optionally, the voice feedback includes the type of help required and/or the position information of the vehicle. The voice feedback also includes resource demand conditions, such as: the system comprises a power demand condition, a fuel demand condition and the like, wherein the type of demand assistance comprises one of a charging type, a refueling type, a car washing type and a maintenance type. Therefore, the more content included in the voice feedback is, the more accurate service is provided for the vehicle, and the user experience is further improved.

103. And providing the service matched with the target vehicle for the target vehicle according to the voice feedback.

In the embodiment of the present invention, optionally, when the target vehicle is a fuel-only vehicle, the service matched with the target vehicle includes one of modifying the identified identification information of the target vehicle, releasing the target vehicle, and performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing an refueling service for the target vehicle, reserving a parking location of the vehicle, and providing a beauty suit for the target vehicle; when the target vehicle is a non-fuel-only vehicle, the service matched with the target vehicle comprises one of modifying the identification information of the identified target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing the target vehicle with a refueling service, providing the target vehicle with a charging service, reserving a parking position of the vehicle, and providing the target vehicle with a beauty service.

It can be seen that, by implementing the method for detecting human body data described in fig. 1, when it is detected that the vehicle has a corresponding requirement assistance condition, the voice communication device is controlled to provide a prompt to the user voice output service, and it is detected whether to receive voice feedback made by a person corresponding to the target vehicle for the service provision prompt, and if voice feedback of requirement assistance input by the user is detected, a matched service is automatically and accurately provided for the vehicle, which is beneficial to improving the experience of the user, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate, so that the vehicle can pass smoothly, and particularly when a plurality of vehicles need to pass in the same time period, the passing congestion condition is reduced; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved.

In an optional embodiment, the method may further comprise the steps of:

when the target vehicle is detected to enter the vehicle passing area, whether the target vehicle successfully passes through the vehicle passing area within a preset time period (such as 1 minute) is judged, when the target vehicle is determined not to successfully pass through the vehicle passing area, the fact that the target vehicle has a corresponding requirement help condition is determined, the operation for controlling the voice communication equipment to provide prompts for the personnel voice output service corresponding to the target vehicle is executed, and the starting time of the preset time period is the time when the target vehicle is detected to enter the vehicle passing area.

In this alternative embodiment, the vehicle passing area includes a vehicle entrance passing area or a vehicle exit passing area. The vehicle passing area is provided with vehicle identification equipment, wherein the vehicle identification equipment comprises but is not limited to at least one of license plate image acquisition equipment, ETC wireless communication equipment and geomagnetic induction identification equipment.

In this optional embodiment, when it is determined that the vehicle passes through the vehicle passing area successfully, it is determined that there is no corresponding demand assistance condition detected for the target vehicle.

It can be seen that this alternative embodiment enables the determination of the vehicle demand assistance when it is detected that the vehicle is not able to normally pass (e.g., is unable to normally enter a vehicle parking area, etc.) or when the vehicle is in a vehicle passing area for a long time.

In another optional embodiment, the method may further comprise the steps of:

when the target vehicle is detected to enter the vehicle service providing area, acquiring image information of the vehicle service providing area, judging whether the target vehicle successfully obtains the service of the vehicle service providing area according to the image information, when the target vehicle is judged not to successfully obtain the service of the vehicle service providing area, determining that the target vehicle is detected to have a corresponding requirement help condition, and executing the operation of controlling the voice communication equipment to provide prompts for the personnel voice output service corresponding to the target vehicle.

In this alternative embodiment, the vehicle service providing area includes one of a vehicle parking providing area, a vehicle refueling providing area, a vehicle charging providing area, a vehicle beauty providing area, and a vehicle maintenance providing area.

In this alternative embodiment, the failure to enjoy the corresponding service or the occurrence of an emergency (e.g., equipment failure) during the process of enjoying the service indicates that the service of the vehicle service providing area is not successfully acquired.

In this optional embodiment, optionally, when it is determined that the service of the vehicle service providing area is successfully acquired, it is determined that there is no corresponding demand assistance condition for the target vehicle.

As can be seen, this alternative embodiment is implemented by determining that the vehicle service providing area is not successfully acquired, such as: the vehicle is not successfully charged, the determination of the vehicle demand assistance can be realized, the determination mode of the vehicle demand assistance is enriched, and the determination possibility of the vehicle demand assistance is improved.

In yet another alternative embodiment, providing services matched to the target vehicle based on the voice feedback comprises:

and when the key information matched with a certain service exists, providing the service matched with the target vehicle for the target vehicle according to the key information matched with the certain service, wherein the certain service is the service matched with the target vehicle.

In this optional embodiment, optionally, when it is determined that there is no service matching key information, it is determined that there is no corresponding demand assistance for the target vehicle.

It can be seen that, this alternative embodiment can automatically provide services matching with certain service for the vehicle by analyzing the voice feedback input by the user and when it is analyzed that the voice feedback contains the key information matching with the certain service, for example: when the voice feedback input by the user contains the key word of charging, the service required by the vehicle is determined as charging.

In yet another alternative embodiment, the method may further comprise the steps of:

when the fact that the key information matched with a certain service exists is judged, the current situation of the certain service is inquired, and the service situation required by the target vehicle is determined;

judging whether the current condition of a certain service meets the requirement of the service condition required by the target vehicle or not according to the current condition of the certain service and the service condition required by the target vehicle;

and when the requirement of meeting the service condition required by the target vehicle is judged, executing the operation of providing the service matched with the target vehicle for the target vehicle according to the key information matched with a certain service.

For example, when the service required by the vehicle leaves the parking lot, and when the exit barrier of the parking lot cannot be normally started, determining that the exit barrier of the parking lot cannot meet the passing requirement of the vehicle; and when the exit barrier gate of the parking lot can be normally started, determining that the exit barrier gate of the parking lot meets the passing requirement of the vehicle.

For another example, when the service required by the vehicle is to acquire a parking space, when the parking space closest to the vehicle is matched with the vehicle type of the vehicle, the parking space of the parking lot is determined to meet the parking requirement of the vehicle; and when the parking space closest to the vehicle is not matched with the type of the vehicle, determining that the exit barrier gate of the parking lot cannot meet the parking requirement of the vehicle.

Therefore, when the optional embodiment judges that the voice feedback input by the user has the key information matched with a certain service, whether the current condition of the service can meet the service condition required by the vehicle is further judged, if so, the matched service is provided for the vehicle, the occurrence condition that the vehicle still cannot enjoy the required service due to the fact that the service is occupied even if the corresponding service exists can be reduced, and the accuracy and the reliability of providing the required service for the vehicle can be improved.

when the fact that key information matched with a certain service does not exist or the fact that the current condition of the certain service does not meet the requirement of the service condition required by the target vehicle is judged, a communication prompt is sent to a background service voice end to trigger the background service voice end to perform voice interaction with a person corresponding to the target vehicle through terminal equipment according to the communication prompt, wherein the terminal equipment comprises voice communication equipment or a user terminal of the person corresponding to the target vehicle;

Therefore, in the optional embodiment, when it is determined that the voice feedback input by the user does not contain the key information matched with a certain service or the current situation of the service cannot meet the service situation required by the vehicle, the voice communication is performed with the user through the background service voice terminal, so that the corresponding service is provided for the vehicle, and the possibility of successfully providing the corresponding service for the vehicle is improved.

in this optional embodiment, optionally, the controlling the voice communication device to provide a prompt to the human voice output service corresponding to the target vehicle includes:

and controlling the voice communication equipment matched with the current area of the target vehicle to provide prompts for the voice output service of the personnel corresponding to the target vehicle.

Therefore, when the optional embodiment detects that the vehicle needs help, the accuracy and the efficiency of voice interaction can be improved by selecting the voice communication device at the current position of the vehicle to perform voice interaction with the user, so that the accuracy and the efficiency of providing matched services for the vehicle are further improved.

Example two

Referring to fig. 2, fig. 2 is a flowchart illustrating another service help-seeking method based on voice interaction according to an embodiment of the present invention. The service help method based on voice interaction depicted in fig. 2 may be applied to a service help device, where the service help device includes an intelligent vehicle management system or a vehicle field management device or a vehicle management platform or a vehicle management server. The application scenario comprises a highway entrance/exit scenario or a vehicle parking scenario and the like, wherein services provided in the vehicle parking scenario comprise one or more combinations of vehicle parking services, refueling services, charging services, beauty services and maintenance services. Furthermore, the intelligent vehicle management system may include a vehicle field management device, a vehicle management platform, a vehicle management server, and a voice communication device, where it is to be noted that the voice communication device may be an independent device, and when the service help-seeking apparatus is the vehicle field management device, the voice communication device may also be a component on the service help-seeking apparatus, which is not limited in the embodiment of the present invention. As shown in fig. 2, the service help method based on voice interaction may include the following operations:

201. and when the situation that the target vehicle has the corresponding help requirement is detected, determining the information corresponding to the target vehicle.

In the embodiment of the present invention, optionally, the information corresponding to the target vehicle includes at least one of a distance value between a person corresponding to the target vehicle and the voice communication device, environment information of a current scene, information of a person corresponding to the target vehicle, and a dust thickness on a player of the voice communication device. The environment information comprises at least one of wind sound information, rain sound and noise, wherein the wind sound information comprises at least one of wind sound, wind speed and wind sound direction; wherein the information of the user includes at least one of hearing ability, age, and gender. Therefore, the more the content contained in the information corresponding to the vehicle is, the more accurate voice playing decibel is determined, and the accurate service providing prompt recognized by the user is improved.

202. And determining the playing decibel of the voice communication equipment according to the information corresponding to the target vehicle.

203. And controlling the voice communication equipment to play the decibels to provide prompts to the personnel voice output service corresponding to the target vehicle, wherein the service provision prompts are used for prompting whether the personnel corresponding to the target vehicle need help or not.

204. And detecting whether voice feedback made by a person corresponding to the target vehicle for the service provision prompt is received. When it is detected that the voice feedback is received and the voice feedback is used for indicating that the person corresponding to the target vehicle needs help, step 203 may be executed; when it is not detected that the voice feedback is received and the voice feedback is used for indicating that the person corresponding to the target vehicle needs help, the process can be ended.

205. And providing the service matched with the target vehicle for the target vehicle according to the voice feedback.

In the embodiment of the present invention, for the related descriptions of step 203 to step 205, please refer to the detailed descriptions of step 101 to step 103 in the first embodiment, which are not described herein again.

Therefore, the embodiment of the invention can also determine the voice playing decibel matched with the current environment and provide prompt for the voice output service of the user according to the matched playing decibel, so that the user can clearly and accurately distinguish the content of the service providing prompt, and the efficiency and the accuracy of acquiring the content fed back by the voice of the user are improved; and the playing decibel of the voice information is determined by determining more information, so that the determining accuracy and reliability of the playing decibel can be improved, the service can be more accurately output to provide prompts, and the voice feedback acquisition efficiency of a user can be improved.

It can be seen that, by implementing the service help seeking method based on voice interaction described in fig. 2, when it is detected that the vehicle has a corresponding requirement help condition, the voice communication device is controlled to provide a prompt to the user voice output service, and it is detected whether to receive voice feedback made by a person corresponding to the target vehicle for the service provision prompt, if the voice feedback of the requirement help input by the user is detected, a matched service is automatically and accurately provided for the vehicle, which is beneficial to improving the experience of the user, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate, so that the vehicle can pass smoothly, and particularly when a plurality of vehicles need to pass in the same time period, the passing congestion condition is reduced; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved. In addition, the method can also be convenient for the user to clearly and accurately distinguish the content of the service providing prompt, thereby improving the efficiency and the accuracy of acquiring the content of the voice feedback of the user; and the playing decibel of the voice information is determined by determining more information, so that the determining accuracy and reliability of the playing decibel can be improved, the service can be more accurately output to provide prompts, and the voice feedback acquisition efficiency of a user can be improved.

In an optional embodiment, before providing the service matched with the target vehicle for the target vehicle according to the voice feedback, the method may further comprise the following steps:

determining the position information of the target vehicle and a service area where the service matched with the target vehicle is located, and judging whether the target vehicle is located in the service area or not according to the position information of the target vehicle and the service area where the service matched with the target vehicle is located;

and when the judgment result is yes, executing the operation of providing the service matched with the target vehicle for the target vehicle according to the voice feedback.

Therefore, when the optional embodiment judges that the vehicle is located in the area needing the service, the optional embodiment provides the matched service for the vehicle, and the accuracy and the reliability of providing the matched service for the vehicle can be improved.

In another optional embodiment, the method may further comprise the steps of:

when the target vehicle is judged not to be in the service area, determining a moving path of the target vehicle to the service area according to the real-time position of the target vehicle, the service area where the service matched with the target vehicle is located and road condition information between the real-time position of the target vehicle and the service area where the service matched with the target vehicle is located;

and sequentially controlling the voice communication equipment on the moving path to output a moving prompt to the personnel corresponding to the target vehicle from the voice communication equipment closest to the target vehicle so as to prompt the personnel corresponding to the target vehicle to drive the vehicle to the service area, and executing the operation of providing the service matched with the target vehicle for the target vehicle according to the voice feedback when the target vehicle reaches the service area.

In this alternative embodiment, the traffic information includes one or more combinations of moving vehicle information, stationary vehicle information, and other obstacle (e.g., wall) information. The number of voice communication devices on the moving path is greater than or equal to 1.

Therefore, when the vehicle is judged not to be in the service area, the optional embodiment outputs the movement prompt to the user by controlling the voice communication equipment on the movement path of the vehicle, so as to prompt the user to drive the vehicle to the service area as soon as possible, enjoy the required service, improve the experience of the user, and enrich the intelligent function of the service help-seeking device.

EXAMPLE III

Referring to fig. 3, fig. 3 is a schematic structural diagram of a service help-seeking device based on voice interaction according to an embodiment of the present invention. The device described in fig. 3 may be applied to a service help device, where the service help device includes an intelligent vehicle management system or a vehicle field management device or a vehicle management platform or a vehicle management server. The application scenario comprises a highway entrance/exit scenario or a vehicle parking scenario and the like, wherein services provided in the vehicle parking scenario comprise one or more combinations of vehicle parking services, refueling services, charging services, beauty services and maintenance services. Furthermore, the intelligent vehicle management system may include a vehicle field management device, a vehicle management platform, a vehicle management server, and a voice communication device, where it is to be noted that the voice communication device may be an independent device, and when the service help-seeking apparatus is the vehicle field management device, the voice communication device may also be a component on the service help-seeking apparatus, which is not limited in the embodiment of the present invention. As shown in fig. 3, the service help apparatus based on voice interaction may include: a voice communication module 301, a detection module 302, and a service providing module 303, wherein:

the voice communication module 301 is configured to, when it is detected that the target vehicle has a corresponding help demand situation, control the voice communication device to provide a prompt to a person voice output service corresponding to the target vehicle, where the service provision prompt is used to prompt whether the person corresponding to the target vehicle needs help.

In this embodiment of the present invention, after the voice communication module 301 completes the operation of controlling the voice communication device to provide the prompt to the voice output service of the person corresponding to the target vehicle, the detection module 302 may be triggered to execute the following operation of detecting whether the voice feedback made by the person corresponding to the target vehicle for the service provision prompt is received.

The detecting module 302 is configured to detect whether voice feedback made by a person corresponding to the target vehicle for the service provision prompt is received.

And the service providing module 303 is configured to provide a service matched with the target vehicle for the target vehicle according to the voice feedback when the detection module 302 detects that the voice feedback is received and the voice feedback is used for indicating that the person corresponding to the target vehicle needs help.

In the embodiment of the present invention, optionally, when the target vehicle is a fuel-only vehicle, the service matched with the target vehicle includes one of modifying the identified identification information of the target vehicle, releasing the target vehicle, and performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing an refueling service for the target vehicle, reserving a parking location of the vehicle, and providing a beauty suit for the target vehicle;

when the target vehicle is a non-fuel-only vehicle, the service matched with the target vehicle comprises one of modifying the identification information of the identified target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle, providing the target vehicle with a refueling service, providing the target vehicle with a charging service, reserving a parking position of the vehicle, and providing the target vehicle with a beauty service.

It can be seen that, implementing the service help-seeking device based on voice interaction described in fig. 3 can control the voice communication device to provide a prompt to the user voice output service when detecting that the vehicle has a corresponding requirement help condition, and detect whether to receive the voice feedback made by the person corresponding to the target vehicle for the service provision prompt, if the voice feedback of the requirement help input by the user is detected, automatically and accurately provide a matched service for the vehicle, which is beneficial to improving the experience of the user, for example: when the license plate of the vehicle cannot be identified or cannot be accurately identified, the vehicle is released by automatically opening the barrier gate, so that the vehicle can pass smoothly, and particularly when a plurality of vehicles need to pass in the same time period, the passing congestion condition is reduced; and accurately providing matched services for the vehicle through voice interaction, and being beneficial to improving the utilization rate of service resources, such as: when the user can not find the vehicle parking position, the user is guided to reach the vehicle parking position through voice, and the utilization rate of the vehicle parking position is improved.

In an alternative embodiment, as shown in fig. 4, the apparatus may further include: a determination module 304 and a first determination module 305, wherein:

the determining module 304 is configured to determine whether the target vehicle successfully passes through the vehicle passing area within a preset time period when it is detected that the target vehicle enters the vehicle passing area.

A first determining module 305, configured to determine that there is a corresponding help-required condition detected by the target vehicle when the determining module 304 determines that the target vehicle does not successfully pass through the vehicle passing area, and trigger the voice communication module 301 to perform the above-mentioned operation of controlling the voice communication device to provide a prompt to a human voice output service corresponding to the target vehicle, where a starting time of the preset time period is a time when the target vehicle is detected to enter the vehicle passing area; alternatively, the first and second electrodes may be,

the determining module 304 is configured to, when it is detected that the target vehicle enters the vehicle service providing area, acquire image information of the vehicle service providing area, and determine whether the target vehicle successfully obtains a service of the vehicle service providing area according to the image information.

A first determining module 305, configured to determine that there is a corresponding required help situation detected in the target vehicle when the determining module 304 determines that the service of the vehicle service providing area is not successfully acquired, and trigger the voice communication module 301 to perform the above-mentioned operation of controlling the voice communication device to provide a prompt to the human voice output service corresponding to the target vehicle.

It can be seen that, implementing the service help device based on voice interaction described in fig. 4 can detect that the vehicle cannot normally pass through (e.g. cannot normally enter a vehicle parking area, etc.) or that the vehicle stays in a vehicle passing area for a long time or by determining that the vehicle service providing area is not successfully acquired, such as: the vehicle is not successfully charged, the determination of the vehicle demand assistance can be realized, the determination mode of the vehicle demand assistance is enriched, and the determination possibility of the vehicle demand assistance is improved.

In another alternative embodiment, as shown in fig. 4, the service providing module 303 includes: an analysis submodule 3031, a judgment submodule 3032 and a supply submodule 3033, wherein:

and the analysis submodule 3031 is used for analyzing the voice feedback to obtain an analysis result of the voice feedback.

And the determining submodule 3032 is configured to determine whether the analysis result is used to indicate that key information matched with a certain service exists in the voice feedback.

The providing sub-module 3033 is configured to provide, when the determining sub-module 3032 determines that the key information matching with the certain service exists, a service matching with the target vehicle for the target vehicle according to the key information matching with the certain service, where the certain service is a service matching with the target vehicle.

It can be seen that, the service help seeking device based on voice interaction described in fig. 4 can also analyze the voice feedback input by the user, and when it is analyzed that the voice feedback contains the key information matching a certain service, the service matching the key information can be automatically provided for the vehicle, for example: when the voice feedback input by the user contains the key word of charging, the service required by the vehicle is determined as charging.

In yet another alternative embodiment, as shown in fig. 4, the service providing module 303 further includes: query submodule 3034, wherein:

the query submodule 3034 is configured to query a current situation of a certain service and determine a service situation required by the target vehicle when the determining submodule 3032 determines that the key information matching the certain service exists.

The determining submodule 3032 is further configured to determine whether the current situation of a certain service meets the requirement of the service situation required by the target vehicle according to the current situation of the certain service and the service situation required by the target vehicle; when the requirement of the service condition required by the target vehicle is determined to be met, the trigger providing submodule 3033 executes the operation of providing the service matched with the target vehicle for the target vehicle according to the certain service matching key information.

It can be seen that, when the service help-seeking device based on voice interaction described in fig. 4 is implemented, when it is determined that the voice feedback input by the user has the key information matched with a certain service, it is further determined whether the current condition of the service can meet the service condition required by the vehicle, and if so, the matched service is provided for the vehicle, so that the occurrence of the situation that the vehicle still cannot enjoy the required service due to the fact that the service is occupied even though the corresponding service exists can be reduced, and the accuracy and reliability of providing the required service for the vehicle can be improved.

In yet another alternative embodiment, as shown in fig. 4, the service providing module 303 further includes: a communication sub-module 3035 and a detection sub-module 3036, wherein:

and a communication sub-module 3035, configured to send a communication prompt to the background service voice terminal when the determining sub-module 3032 determines that there is no key information matching with a certain service, so as to trigger the background service voice terminal to perform voice interaction with a person corresponding to the target vehicle through a terminal device according to the communication prompt, where the terminal device includes a voice communication device or a user terminal of the person corresponding to the target vehicle.

In this optional embodiment, after the communication submodule 3035 finishes the above-mentioned operation of sending the communication prompt to the background service voice terminal to trigger the background service voice terminal to perform the voice interaction with the person corresponding to the target vehicle through the terminal device according to the communication prompt, the detection submodule 3036 may be triggered to perform the following operation of detecting the interaction content of the person corresponding to the target vehicle.

The detection submodule 3036 is configured to detect the interactive content of the person corresponding to the target vehicle.

A sub-module 3033 is provided, which is further configured to provide the target vehicle with a service matching the target vehicle according to the interactive content.

It can be seen that, by implementing the service help-seeking device based on voice interaction described in fig. 4, when it is determined that the voice feedback input by the user does not include the key information matched with a certain service or the current situation of the service cannot meet the service situation required by the vehicle, the voice communication can be performed with the user through the background service voice terminal, so as to provide the corresponding service for the vehicle, and improve the possibility of successfully providing the corresponding service for the vehicle.

In yet another alternative embodiment, as shown in fig. 4, the apparatus may further include: a second determination module 306 and a query module 307, wherein:

the second determining module 306 is configured to determine a current area where the target vehicle is located when it is detected that the target vehicle has a corresponding assistance demand situation.

And the query module 307 is configured to query, from all the voice communication devices in the current scene, a voice communication device that matches the area where the target vehicle is currently located.

The way that the voice communication module 301 controls the voice communication device to provide the prompt for the voice output service of the person corresponding to the target vehicle specifically is as follows:

It can be seen that, by implementing the service help-seeking device based on voice interaction described in fig. 4, when it is detected that the vehicle needs help, the accuracy and efficiency of voice interaction can be improved by selecting the voice communication device at the current position of the vehicle to perform voice interaction with the user, so as to further improve the accuracy and efficiency of providing the matched service for the vehicle.

In yet another alternative embodiment, as shown in fig. 4, the apparatus may further include: a third determination module 308, wherein:

and a third determining module 308, configured to determine, when it is detected that the target vehicle has a corresponding help-demanding condition, information corresponding to the target vehicle, where the information corresponding to the target vehicle includes at least one of a distance value between a person corresponding to the target vehicle and the voice communication device, environment information of a current scene, information of the person corresponding to the target vehicle, and a dust thickness on a player of the voice communication device.

The third determining module 308 is further configured to determine the playing decibel of the voice communication device according to the information corresponding to the target vehicle.

and controlling the voice communication equipment to play the decibels to provide prompts for the personnel voice output service corresponding to the target vehicle.

It can be seen that, by implementing the service help-seeking device based on voice interaction described in fig. 4, the voice playing decibel matched with the current environment can be determined first, and a prompt is provided to the voice output service of the user according to the matched playing decibel, so that the user can clearly and accurately identify the content of the service provision prompt, and the efficiency and accuracy of acquiring the content of voice feedback of the user are improved; and the playing decibel of the voice information is determined by determining more information, so that the determining accuracy and reliability of the playing decibel can be improved, the service can be more accurately output to provide prompts, and the voice feedback acquisition efficiency of a user can be improved.

Example four

Referring to fig. 5, fig. 5 is a schematic structural diagram of another service help-seeking device based on voice interaction according to an embodiment of the present invention. The device described in fig. 5 may be applied to a service help device, where the service help device includes an intelligent vehicle management system or a vehicle field management device or a vehicle management platform or a vehicle management server. The application scenario comprises a highway entrance/exit scenario or a vehicle parking scenario and the like, wherein services provided in the vehicle parking scenario comprise one or more combinations of vehicle parking services, refueling services, charging services, beauty services and maintenance services. Furthermore, the intelligent vehicle management system may include a vehicle field management device, a vehicle management platform, a vehicle management server, and a voice communication device, where it is to be noted that the voice communication device may be an independent device, and when the service help-seeking apparatus is the vehicle field management device, the voice communication device may also be a component on the service help-seeking apparatus, which is not limited in the embodiment of the present invention. As shown in fig. 5, the apparatus may include:

a memory 501 in which executable program code is stored;

a processor 502 coupled to a memory 501;

further, an input interface 503 and an output interface 504 coupled to the processor 502 may be included;

the processor 502 calls the executable program code stored in the storage 501 for executing the service help method based on voice interaction described in the first embodiment or the second embodiment.

EXAMPLE five

The embodiment of the invention discloses a computer-readable storage medium which stores a computer program for electronic data exchange, wherein the computer program enables a computer to execute the service help-seeking method based on voice interaction described in the first embodiment or the second embodiment.

EXAMPLE six

The embodiment of the invention discloses a computer program product, which comprises a non-transitory computer readable storage medium storing a computer program, wherein the computer program is operable to make a computer execute the service help method based on voice interaction described in the first embodiment or the second embodiment.

The above-described embodiments of the apparatus are merely illustrative, and the modules described as separate components may or may not be physically separate, and the components shown as modules may or may not be physical modules, may be located in one place, or may be distributed on a plurality of network modules. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Through the above detailed description of the embodiments, those skilled in the art will clearly understand that the embodiments may be implemented by software plus a necessary general hardware platform, and may also be implemented by hardware. Based on such understanding, the above technical solutions may be embodied in the form of a software product, which may be stored in a computer-readable storage medium, where the storage medium includes a Read-Only Memory (ROM), a Random Access Memory (RAM), a Programmable Read-Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), a One-time Programmable Read-Only Memory (OTPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc-Read-Only Memory (CD-ROM), or other disk memories, CD-ROMs, or other magnetic disks, A tape memory, or any other medium readable by a computer that can be used to carry or store data.

Finally, it should be noted that: the service help-seeking method and device based on voice interaction disclosed in the embodiments of the present invention are only the preferred embodiments of the present invention, and are only used for illustrating the technical solutions of the present invention, not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those skilled in the art; the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A service help-seeking method based on voice interaction, the method comprising:

2. A voice interaction-based service help method as claimed in claim 1, wherein the method further comprises:

3. The service recourse method based on voice interaction as claimed in claim 1 or 2, wherein the providing the service matched with the target vehicle according to the voice feedback comprises:

4. A voice interaction based service help method as claimed in claim 3, further comprising:

5. A voice interaction based service help method as claimed in claim 3, further comprising:

6. The service recourse method based on voice interaction as claimed in claim 1, 2, 4 or 5, wherein when the target vehicle is a fuel-only vehicle, the service matched with the target vehicle comprises one of modifying the identified identification information of the target vehicle, releasing the target vehicle, performing a fee deduction operation on the target vehicle after releasing the target vehicle and releasing the target vehicle, providing a refueling service for the target vehicle, a vehicle parking position reservation service and providing a beauty service for the target vehicle;

7. A method for service help based on voice interaction according to claim 1, 2, 4 or 5, characterized in that the method further comprises:

8. A method for service help based on voice interaction according to claim 1, 2, 4 or 5, characterized in that the method further comprises:

when the situation that the target vehicle needs to be assisted is detected, determining information corresponding to the target vehicle, wherein the information corresponding to the target vehicle comprises at least one of a distance value between a person corresponding to the target vehicle and the voice communication equipment, environment information of a current scene and information of the person corresponding to the target vehicle;

9. A service help device based on voice interaction, the device comprising:

10. A service help device based on voice interaction, the device comprising:

a memory storing executable program code;

a processor coupled with the memory;

the processor calls the executable program code stored in the memory to execute the voice interaction based service help method according to any one of claims 1 to 8.