CN113242522B - Remote mobile banking operation guiding method, device and system based on 5G - Google Patents
Remote mobile banking operation guiding method, device and system based on 5G Download PDFInfo
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- CN113242522B CN113242522B CN202110481985.4A CN202110481985A CN113242522B CN 113242522 B CN113242522 B CN 113242522B CN 202110481985 A CN202110481985 A CN 202110481985A CN 113242522 B CN113242522 B CN 113242522B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/08—Protocols specially adapted for terminal emulation, e.g. Telnet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
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Abstract
The invention discloses a remote mobile banking operation guiding method, device and system based on 5G, relating to the technical field of mobile interconnection, wherein the method comprises the following steps: after the user selects the remote operation instruction function of the mobile phone bank, remotely obtaining the operation page of the mobile phone bank of the user through 5G; constructing a transparent layer on the user mobile phone bank operation page, and synchronizing the transparent layer to a user side; and marking and synchronizing the transparent layer to a user side, and guiding the operation of the user on the mobile banking operation page. The invention can realize the guidance of the user operation in the form of 'hand handle'.
Description
Technical Field
The invention relates to the technical field of mobile interconnection, in particular to a remote mobile banking operation guiding method, device and system based on 5G.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, mobile banking APP is used as a mainstream channel of a service user by all banks, the use scenes of the mobile banking are increasingly rich, the menu function is numerous and complicated, and part of function operations are complex and difficult to understand. The user often has the situations that the corresponding function cannot be found, the corresponding function cannot be used, the use of the corresponding function is doubtful, and the like. At this time, the consultation process can only be carried out on the customer service module in the mobile phone bank, but the customer service module can only answer the problem for the user in the modes of characters, voice and the like, or the user needs to call the user to consult and solve the problem, and the guidance effect of the modes on the user is limited, and the modes are not visual and clear. The user cannot completely describe or record the information of the operation process steps and the like of the user, and the customer service personnel cannot provide very accurate assistance and answer according to the description of the user. It is impossible to provide more intuitive and simple services. Some old people and disabled users can only seek guidance through offline network users managers or young children of the same, and some old people and disabled users are not friendly, so that banks urgently need to provide a 'hand-held' type operation guidance method.
Disclosure of Invention
The embodiment of the invention provides a remote mobile phone bank operation guiding method based on 5G, which is used for solving the technical problems that the existing mobile phone bank can not provide more visual and simple service and is not friendly to part of old and disabled users, and comprises the following steps:
after the user selects the remote operation instruction function of the mobile phone bank, remotely obtaining the operation page of the mobile phone bank of the user through 5G;
constructing a transparent layer on the user mobile phone bank operation page, and synchronizing the transparent layer to a user side;
and marking and synchronizing the transparent layer to a user side, and guiding the operation of the user on the mobile banking operation page.
The embodiment of the invention also provides a remote mobile banking operation guiding device based on 5G, which is used for solving the technical problems that the existing mobile banking can not provide more visual and simple service and is not friendly to part of old and disabled users, and comprises the following components:
the operation interface real-time projection module is used for remotely obtaining an operation page of the mobile phone bank of the user through 5G after the user selects a remote operation guidance function of the mobile phone bank;
the transparent layer construction module is used for constructing a transparent layer on the user mobile phone bank operation page and synchronizing the transparent layer to a user side;
And the transparent layer marking module is used for marking the transparent layer, synchronizing the transparent layer to the user side and guiding the operation of the user on the mobile phone banking operation page.
The embodiment of the invention also provides a remote mobile phone bank operation guidance system based on 5G, which is used for solving the technical problems that the existing mobile phone bank can not provide more visual and simple service and is not friendly to part of old and disabled users, and comprises the following steps: the system comprises a user side and a remote mobile banking operation guiding device based on 5G.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the remote mobile phone bank operation guiding method based on 5G when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, on which a computer program is stored, and the program, when executed by a processor, implements the steps of the above-mentioned remote mobile phone banking operation guidance method based on 5G.
In the embodiment of the invention, compared with the technical scheme that the problem can only be solved for the user in the modes of characters, voice and the like or the user needs to call the user to consult the user to solve the problem in the prior art, the user remotely obtains the operation page of the mobile phone bank through 5G after selecting the remote operation instruction function of the mobile phone bank; constructing a transparent layer on the user mobile phone banking operation page, and synchronizing the transparent layer to a user side; and marking and synchronizing the transparent layer to a user side, and guiding the operation of the user on the mobile banking operation page, so that the user operation in a 'handle' mode can be guided.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flow chart of a 5G-based remote mobile banking operation guidance method in an embodiment of the present invention (i);
FIG. 2 is a flow chart of a remote mobile banking operation guidance method based on 5G according to an embodiment of the present invention (II);
fig. 3 is a flow chart of a remote mobile banking operation guidance method based on 5G in the embodiment of the present invention (iii);
fig. 4 is a flow chart of a remote mobile banking operation guidance method based on 5G in the embodiment of the present invention (iv);
FIG. 5 is a flow chart of a remote mobile banking operation guidance method based on 5G according to an embodiment of the present invention (V);
fig. 6 is a flow chart (vi) of a remote mobile banking operation guidance method based on 5G in an embodiment of the present invention;
fig. 7 is a flow chart (seventh) of a remote mobile banking operation guidance method based on 5G in the embodiment of the present invention;
Fig. 8 is a flow chart (eight) of a remote mobile banking operation guidance method based on 5G in the embodiment of the present invention;
FIG. 9 is a block diagram of a 5G-based remote mobile banking operation guidance device according to an embodiment of the present invention;
fig. 10 is a structural block diagram of a remote mobile banking operation guidance device based on 5G in the embodiment of the present invention;
fig. 11 is a block diagram of the structure of a remote mobile banking operation guidance device based on 5G in the embodiment of the present invention;
fig. 12 is a block diagram of a structure of a remote mobile banking operation guidance device based on 5G in an embodiment of the present invention;
fig. 13 is a block diagram of the structure of a 5G-based remote mobile banking operation guidance device in the embodiment of the present invention;
fig. 14 is a block diagram (six) of the structure of the remote mobile banking operation guidance device based on 5G in the embodiment of the present invention;
fig. 15 is a structural block diagram (seventh) of a remote mobile banking operation guidance device based on 5G in the embodiment of the present invention;
FIG. 16 is a block diagram of a 5G-based remote mobile banking operation guidance system according to an embodiment of the present invention;
fig. 17 is an interaction diagram of a 5G-based remote mobile banking operation guidance system in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Fig. 1 is a flow chart (one) of a remote mobile banking operation guidance method based on 5G in an embodiment of the present invention, and as shown in fig. 1, the remote mobile banking operation guidance method based on 5G includes:
step 101: after the user selects the remote operation instruction function of the mobile phone bank, remotely obtaining the operation page of the mobile phone bank of the user through 5G;
step 102: constructing a transparent layer on the user mobile phone banking operation page, and synchronizing the transparent layer to a user side;
step 103: and marking and synchronizing the transparent layer to a user side, and guiding the operation of the user on the mobile banking operation page.
In the embodiment of the present invention, as shown in fig. 2, the method further includes:
step 201: and locking the content of the user mobile phone bank operation page, and operating the user mobile phone bank operation page through locking limitation.
Specifically, in step 201, after the operation page of the mobile banking user is obtained, the content is locked. And locking parameters can be set, and the user mobile phone bank operation page based on locking parameter locking limitation can be directly obtained, so that customer service personnel can not operate the user mobile phone bank operation page.
In the embodiment of the present invention, as shown in fig. 3, the method further includes:
step 301: and shielding the privacy information and the sensitive information on the operation page of the mobile banking of the user.
Specifically, in step 301, after the operation page of the mobile banking user is obtained, the private information and the sensitive information are shielded. However, after the mobile banking operation page of the user is obtained, the customer service personnel can still see the private information and the sensitive information at the first time. And the shielding parameters can be set, and the user mobile phone bank operation page which shields the private information and the sensitive information based on the shielding parameters is directly obtained, so that the customer service personnel can not see the private information and the sensitive information at all.
In this embodiment of the present invention, as shown in fig. 4, the step 103 of marking and synchronizing on the transparent layer to the user side includes:
and performing a marking circle diagram operation on the transparent layer, synchronizing the content of the marking circle diagram to a user side, and guiding the operation of the user on an operation page of the mobile banking.
In the embodiment of the present invention, as shown in fig. 5, the method further includes:
step 501: and storing the information of the circled graph operation.
In the embodiment of the present invention, as shown in fig. 6, the method further includes:
Step 601: the synchronization data is encrypted.
In the embodiment of the present invention, as shown in fig. 7, the method further includes:
step 701: and carrying out voice call connection with the user side, carrying out voice call with the user, and guiding the user to operate on the mobile phone bank operation page through voice assistance.
In the embodiment of the present invention, as shown in fig. 8, the method further includes:
step 801: and recording and storing the voice call information.
The embodiment of the invention also provides a remote mobile phone banking operation guiding device based on 5G, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the remote mobile phone banking operation guiding method based on 5G, the implementation of the device can refer to the implementation of the remote mobile phone banking operation guiding method based on 5G, and repeated parts are not described again.
Fig. 9 is a block diagram (one) of a structure of a remote mobile banking operation guidance device based on 5G according to an embodiment of the present invention, and as shown in fig. 9, the remote mobile banking operation guidance device based on 5G includes:
the operation interface real-time projection module 02 is used for remotely obtaining an operation page of the mobile phone bank of the user through 5G after the user selects a remote operation guidance function of the mobile phone bank;
A transparent layer construction module 04, configured to construct a transparent layer on the user mobile banking operation page, and synchronize the transparent layer to a user side;
and the transparent layer marking module 06 is used for marking on the transparent layer and synchronizing to the user side, so as to guide the operation of the user on the mobile banking operation page.
In the embodiment of the present invention, as shown in fig. 10, the method further includes:
and the operation interface locking module 08 is used for locking the content of the user mobile banking operation page and operating the user mobile banking operation page through locking limitation.
In the embodiment of the present invention, as shown in fig. 11, the method further includes:
and the operation interface shielding module 10 is used for shielding the privacy information and the sensitive information on the operation page of the mobile banking of the user.
In the embodiment of the present invention, the transparent layer marking module 06 is specifically configured to:
and performing a marking circle diagram operation on the transparent layer, and synchronizing the content of the marking circle diagram to a user side.
In the embodiment of the present invention, as shown in fig. 12, the method further includes:
and the storage module 12 is used for storing the information of the circled diagram operation.
In the embodiment of the present invention, as shown in fig. 13, the method further includes:
And an encryption module 14 for encrypting the synchronous data.
In the embodiment of the present invention, as shown in fig. 14, the method further includes:
and the voice call module 16 is used for performing voice call connection with the user side, performing voice call with the user, and guiding the user to operate on the mobile banking operation page through voice assistance.
In the embodiment of the present invention, as shown in fig. 15, the method further includes:
and the recording storage module 18 is used for recording and storing the voice call information.
The embodiment of the invention also provides a remote mobile phone bank operation guidance system based on 5G, which is described in the following embodiment.
Fig. 16 is a block diagram of a structure of a remote mobile banking operation guidance system based on 5G in an embodiment of the present invention, and as shown in fig. 16, the remote mobile banking operation guidance system based on 5G includes: the remote mobile banking operation guiding device comprises a user side and a 5G-based remote mobile banking operation guiding device.
Specifically, fig. 17 is an interaction diagram of a remote mobile banking operation guidance system based on 5G in the embodiment of the present invention, and as shown in fig. 17, the steps include:
1. the user remotely projects the user mobile banking operation page to the customer service side in real time through the user side (namely, the remote mobile banking operation guiding device based on 5G), privacy and sensitive information of a user operation interface are shielded, and the projection needs to keep two ends updated in real time. The customer service can only see the projection and can not operate.
2. And constructing transparent layers at the APP end of the user mobile phone bank and the service end of the customer service staff, wherein the layers are also updated at the two ends in real time. The customer service can perform the operation of marking the circle map on the map layer, and the user can only see the content of the marking circle map of the customer service personnel.
3. And the user side mobile phone bank APP side and the customer service staff service side establish stable voice call connection to assist communication between customer service staff and users.
4. Customer service personnel can combine the operation of voice and picture layer mark circle pictures to give the user APP remote operation guidance in real time.
Specifically, the user side and the customer service side are both accessed to the 5G network environment. In the customer service operation guidance process, the synchronous data guarantees encryption transmission.
Voice call records and transparent layer circling operation instructions generated in the operation instruction process of the customer service end to the user need to be stored so as to handle service disputes and the like in the future.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the remote mobile phone bank operation guiding method based on 5G when executing the computer program.
The embodiment of the invention also provides a computer-readable storage medium, on which a computer program is stored, and when the program is executed by a processor, the program realizes the steps of the above-mentioned remote mobile phone bank operation guidance method based on 5G.
Based on the rapid development of the current 5G technology and the advantages of low delay, stable network and high bandwidth of the 5G technology, the invention establishes a remote real-time interactive link between the APP end of the user mobile phone bank and the customer service seat end. After a user selects a remote operation guidance function, bank customer service personnel can obtain the interface projection of the mobile phone bank operated by the user in real time through a 5G remote technology, the privacy and sensitive information of the user can be shielded by the projected page, a top transparent layer (an editing layer) capable of being synchronized in real time is constructed at an APP side and a customer service personnel service side of the mobile phone bank of the user, the customer service personnel can perform operations such as marking, circling and the like on the layer, the user can see the marking, circling and guidance of the customer service, and the user can perform corresponding function operation according to the marking, circling and guidance of the customer service personnel in a most intuitive mode to perform real-time prompt and guidance of the operation on the user. At the same time. In the whole process, the customer service personnel can only carry out the guidance of the marked circle map on the user operation interface and can not replace the user to carry out corresponding functional operation. The method realizes guidance on the operation of the 'hand handle' by the user, and can ensure the safety of user information.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and should not be used to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (13)
1. A remote mobile phone banking operation guiding method based on 5G is characterized by comprising the following steps:
setting shielding parameters;
after the user selects the remote operation guidance function of the mobile phone bank through the user side, the customer service staff server side remotely obtains the user mobile phone bank operation page which is locked and shielded by the shielding parameters based on the shielding parameters through 5G, so that the customer service staff cannot see the privacy information and the sensitive information at all;
the customer service staff service end locks the content of the user mobile phone bank operation page, and the customer service staff is limited to operate the user mobile phone bank operation page through locking;
a customer service staff server side builds a transparent layer on the user mobile banking operation page and synchronizes the transparent layer to a user side;
and the customer service staff service end performs the operation of marking the ring diagram on the transparent layer and synchronizes the content of the marked ring diagram to the user end, so that the user can only see the content of the marked ring diagram of the customer service staff and guides the operation of the user on the operation page of the mobile phone bank.
2. The remote mobile banking operation direction method based on 5G of claim 1 further comprising:
And storing the operation content of the circled graph.
3. The remote mobile banking operation guidance method based on 5G according to claim 1 further comprising:
the synchronization data is encrypted.
4. The remote mobile banking operation guidance method based on 5G according to claim 1 further comprising:
and carrying out voice call connection with the user side, carrying out voice call with the user, and guiding the user to operate on the mobile banking operation page through voice assistance.
5. The remote handset banking operation direction method based on 5G according to claim 4 further comprising:
and recording and storing the voice call information.
6. A remote mobile banking operation guiding device based on 5G is characterized by comprising:
setting shielding parameters;
the operation interface real-time projection module is used for remotely obtaining a user mobile phone bank operation page which is locked and shielded by the shielding parameters based on the shielding parameters through 5G after a user selects a remote operation guidance function of the mobile phone bank through a user side, so that customer service personnel can not see the privacy information and the sensitive information at all;
the operation interface locking module is used for locking the content of the user mobile phone bank operation page and limiting the customer service personnel to operate the user mobile phone bank operation page through locking;
The transparent layer construction module is used for constructing a transparent layer on the user mobile phone bank operation page and synchronizing the transparent layer to a user side;
and the transparent layer marking module is used for performing marking circle image operation on the transparent layer and synchronizing the content of the marking circle image to the user side, so that the user can only see the content of the marking circle image of the customer service staff and guides the operation of the user on the mobile phone bank operation page.
7. The remote cell-phone banking operation guidance device of claim 6, further comprising:
and the storage module is used for storing the information of the circled graph operation.
8. The remote 5G-based mobile banking operation directing device according to claim 6, further comprising:
and the encryption module is used for encrypting the synchronous data.
9. The remote 5G-based mobile banking operation directing device according to claim 6, further comprising:
and the voice call module is used for carrying out voice call connection with the user side, carrying out voice call with the user and guiding the user to operate on the mobile phone bank operation page through voice assistance.
10. The remote 5G-based mobile banking operation directing device according to claim 9, further comprising:
And the recording storage module is used for recording and storing the voice call information.
11. A remote mobile banking operation guide system based on 5G is characterized by comprising: the user terminal and the remote mobile banking operation guiding device based on 5G of any one of claims 6 to 10.
12. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the 5G-based remote mobile banking operation direction method according to any one of claims 1 to 5 when executing the computer program.
13. A computer-readable storage medium, on which a computer program is stored, wherein the program, when executed by a processor, implements the steps of the 5G-based remote mobile banking operation direction method of any one of claims 1 to 5.
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| CN107566793A (en) * | 2017-08-31 | 2018-01-09 | 中科云创（北京）科技有限公司 | Method, apparatus, system and electronic equipment for remote assistance |
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