CN113079426B - Intelligent meter reading method and system based on service information, host and storage medium - Google Patents
Intelligent meter reading method and system based on service information, host and storage medium Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- H04Q2209/00—Arrangements in telecontrol or telemetry systems
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Abstract
The application relates to an intelligent meter reading method, a system, a host and a storage medium based on service information, which comprises the following steps: shooting two-dimensional codes and readings on a water meter dial and displaying the two-dimensional codes and the readings in an imaging area, wherein a display screen is divided into the imaging area, a chart area and an operation area; identifying a two-dimensional code on the input picture, and acquiring a feature code of the water meter and historical water consumption information corresponding to the feature code; identifying the water meter reading on the recorded picture to obtain the water consumption in the current month, and taking the water consumption in the current month and the historical water consumption as water consumption data to prepare a monthly water consumption statistical graph and displaying the monthly water consumption statistical graph in a data area; and selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the current month water consumption in the monthly water consumption statistical chart. The method and the device have the effects of conveniently finding the meter reading data abnormality on the meter reading site to perform instant processing and improving the customer satisfaction.
Description
Technical Field
The application relates to the field of intelligent water affairs, in particular to an intelligent meter reading method, an intelligent meter reading system, a host and a storage medium based on service information.
Background
At present, a part of water customer groups adopt a water consumption mode of prepaying water fees, an APP meter reading system at a mobile terminal can meet the functions of field meter reading, index uploading and water consumption budget, most of traditional modes are used for finding out abnormal water quantity after water consumption information is acquired by a user through water quantity billing, water fee generation and marketing department field verification, whether an accounting treatment measure is adopted or not is determined, obvious time lag exists in the treatment of abnormal meter reading water quantity, the meter reading quality is easy to complain, and the relation of the customer groups is influenced.
Disclosure of Invention
In order to find meter reading data abnormality on a meter reading site for immediate processing and improve customer satisfaction, the application provides an intelligent meter reading method, system, host and storage medium based on service information.
In a first aspect, the application provides an intelligent meter reading method based on service information, which adopts the following technical scheme:
an intelligent meter reading method based on service information comprises the following steps:
shooting two-dimensional codes and readings on a water meter dial and displaying the two-dimensional codes and the readings in an imaging area, wherein a display screen is divided into the imaging area, a chart area and an operation area;
identifying a two-dimensional code on the input picture, and acquiring a feature code of the water meter and historical water consumption information corresponding to the feature code;
identifying the water meter reading on the recorded picture to obtain the water consumption in the current month, and taking the water consumption in the current month and the historical water consumption as water consumption data to prepare a monthly water consumption statistical graph and displaying the monthly water consumption statistical graph in a data area;
and selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the current month water consumption in the monthly water consumption statistical chart.
By adopting the technical scheme, the conventional smart phone is a full-screen mobile phone, the display area is divided into the imaging area, the chart area and the operation area in the meter reading app, the imaging area and the chart area are fixedly displayed and used for visually displaying data for a client, and the operation area is used for placing interactive buttons for operation. After the two-dimensional code and the reading of the water meter dial are obtained, the two-dimensional code and the reading of the water meter dial are displayed in an imaging area and used for displaying the currently obtained water meter reading and the current monthly water consumption to a customer without confirming the water meter reading and the water consumption again on site of a meter reader and a user, so that the operation steps are reduced, and the user experience can be improved.
And after the acquired two-dimensional code and the reading of the dial plate of the water meter are obtained, the feature code of the water meter and historical water consumption information corresponding to the feature code are acquired, so that a monthly water consumption statistical chart is generated. The monthly water consumption statistical chart visually displays the water consumption condition of each month of a customer, according to the water consumption of the month and the fluctuation condition of the historical water consumption, an abnormal water consumption user is found at the first time, the abnormal information of the first hand water consumption is mastered, an abnormal processing flow is correspondingly entered, the water consumption data and service management are combined, the water consumption data are ensured, the service datamation and the data service are realized, therefore, the meter reading quality is improved, the working efficiency is improved, and the complaint of the user is reduced.
Preferably, the step of selecting to enter the abnormal processing flow or the normal processing flow based on the proportion data and the ring proportion data of the current month water consumption in the monthly water consumption statistical chart comprises the following steps:
calculating the ratio of the absolute value of the difference between the current monthly water consumption and the ring-to-monthly water consumption to the ring-to-monthly water consumption, entering a normal processing flow if the ratio is less than a first threshold, and entering the next step if the ratio is greater than or equal to the first threshold;
and calculating the ratio of the absolute value of the difference between the current monthly water consumption and the same-proportion monthly water consumption to the same-proportion monthly water consumption, entering a normal processing flow if the ratio is less than a second threshold, and entering an abnormal processing flow if the ratio is greater than or equal to the second threshold.
By adopting the technical scheme, if the ratio of the absolute value of the difference value between the monthly water consumption and the previous monthly water consumption to the ring ratio monthly water consumption is less than the first threshold, the change of the monthly water consumption is within the acceptable range, and the meter reading is finished according to the normal processing flow. When the ratio of the absolute value of the difference between the monthly water consumption and the previous monthly water consumption in the ring to the monthly water consumption is greater than a first threshold, the change of the monthly water consumption is possibly abnormal, so that the change of the monthly water consumption is compared with the date of the same period of the previous year or the same period of other years, when the ratio of the absolute value of the difference between the monthly water consumption and the previous year same period water consumption in the previous year is less than a second threshold, the change of the monthly water consumption is within an acceptable range, the meter reading is finished according to a normal processing flow, otherwise, the change of the monthly water consumption is possibly abnormal, and an abnormal processing flow is required to enter, such as site reconfirmation and customer consultation.
Preferably, the normal processing flow includes:
uploading the water consumption in the current month to a server;
and filling a record sheet based on the current monthly water consumption and the historical water consumption, wherein the record sheet comprises useful water property change and/or water meter caliber mismatching, and the water meter caliber change suggestion is given based on monthly average water consumption and instrument performance parameters.
By adopting the technical scheme, when the monthly water consumption is continuously higher or lower, the replacement of the large-caliber water meter or the small-caliber water meter can be recommended to realize the reasonable matching of the water meter and the water consumption, thereby improving the metering efficiency.
Preferably, the exception handling process includes:
recording the abnormal type and the user type, generating an event list, and writing the abnormal type, the user type, the feature code of the water meter and the water consumption data into the event list;
acquiring on-site image information and generating a video file in real time;
displaying a flow list in the operation area based on the user type and the abnormal type, wherein the flows in the flow list are sorted based on a sorting strategy;
acquiring a touch signal in real time, marking a frame of a video file at a corresponding moment based on the input moment of the touch signal, and writing the input moment of the touch signal and flow selection information carried by the touch signal into an event list; the touch signal is generated for a process list option in the touch operation area and comprises touch time information and process option information corresponding to a touch position.
By adopting the technical scheme, when the exception handling process is carried out, the door-to-door communication and recording are generally required. During communication, objective data needs to be informed to a user, and a corresponding processing scheme is given. During communication, recording is needed to be carried out to retain evidence, a display screen of the mobile phone is limited, an image user in an imaging area informs the user of an actual meter reading of the day, a chart in a chart area is used for vividly showing recent water consumption and water consumption change for the user, a flow list is displayed in an operation area and used for recording a processing flow time point, and the same flows of users with the same abnormal type and the same user type can be summarized into the same form for query at the later stage.
Because the area of the operation area is narrow, when the number of the processes in the process list is large and the processes are arranged in disorder, the process list needs to be rolled to turn pages, which is inconvenient for a meter reader to use, and the user experience is poor easily caused by long-time head lowering operation of the mobile phone. If the imaging area and the chart area are not set as a scrolling page or are set as a page independently, the meter reader needs to scroll up and down or page back and forth when introducing the conditions with the user, so that the user experience is poor, and therefore after the flow list is properly sorted, the operation of the meter reader is simplified, and the home service experience of the user is improved.
Preferably, the ranking policy comprises the steps of:
acquiring a flow list and a flow frequency table corresponding to the user type and the abnormal type, wherein the flow frequency table comprises the use frequency of each flow in the flow list;
increasing the frequency of the corresponding flow in the flow frequency table based on the last selected flow;
performing descending rearrangement on the flow list based on the frequency of each flow in the flow frequency table;
temporarily sequencing the flows in the current flow list based on the sequence of the currently required selection flow in other event lists corresponding to the user type and the abnormal type and the occurrence frequency of the preorder flow sequence of the currently required selection flow, wherein the preorder flow program is a combination formed by continuous flows in the event list;
and after the selection of the current required selection flow is finished, canceling the temporary sorting of the flow list.
By adopting the technical scheme, the use frequency of the processes in the process list is divided into high and low frequencies, the high-frequency processes are ranked in the front, and the low-frequency processes are ranked in the back, so that the page turning time of a meter reader is reduced. Meanwhile, different meter readers have a set of unique inquiry flow due to different use habits of the meter readers. Therefore, for users of the same user type and the same abnormal type, usually, several continuous processes are fixed, and the use frequencies of the several processes are different, so that the next processes can be temporarily sequenced according to a sequence formed by the continuous processes, so that the position of the low-frequency process floats upwards, the meter reader is convenient to operate, the page turning operation is reduced, and the user experience is improved.
Preferably, the temporary sorting comprises the following steps:
reading a flow group list and a flow group frequency table corresponding to the user type and the abnormal type, wherein the flow group list comprises a plurality of flow groups, each flow group comprises a preorder flow sequence and a preselected flow, the preorder flow sequence is a null flow or is formed by combining one or more continuous flows before the preselected flow, and the flow group frequency table comprises the generation frequency of each preorder flow sequence in the flow group list;
increasing the frequency of the flow group in a flow group frequency table based on the flow group formed by the previous selected flow and the preorder flow sequence corresponding to the previous selected flow;
judging whether the use frequency of the preorder flow sequences of all pre-selected flows corresponding to the sequence of the currently selected flow in the flow group frequency table exceeds a preset threshold, and if so, carrying out topping on the preset flow corresponding to the preorder flow sequences of which the use frequency exceeds the preset threshold, wherein the use frequency of the preorder flow sequences is the proportion of one flow group in all flow groups of which the preset flow sequence is the same and the length of the preorder flow sequences is the same.
By adopting the technical scheme, a plurality of pre-selection flow sequences with different lengths can be arranged in the same pre-selection flow, and for the pre-selection flow sequences with the same length, when the occurrence frequency (namely the occupation ratio) exceeds a preset threshold value, the corresponding pre-selection flow is set to the top when the pre-selection flow sequence occurs, so that a meter reader can conveniently and quickly select the pre-selection flow, the page turning operation is reduced, and the user experience is improved.
In a second aspect, the intelligent meter reading system based on the service information provided by the application adopts the following technical scheme:
an intelligent meter reading system based on service information is used for realizing the method, and comprises a display screen, wherein the display screen is divided into an imaging area, a chart area and an operation area;
also includes:
the recording module is used for shooting the two-dimensional code and the reading on the water meter dial and displaying the two-dimensional code and the reading in the imaging area;
the first identification module is used for identifying the two-dimensional code on the input picture and acquiring the feature code of the water meter and historical water consumption information corresponding to the feature code;
the second identification module is used for identifying the water meter reading on the input picture so as to obtain the water consumption in the current month, and the water consumption in the current month and the historical water consumption are used as water consumption data to prepare a monthly water consumption statistical graph and are displayed in the data area;
and the judging module is used for selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the water consumption in the current month in the monthly water statistical graph.
By adopting the technical scheme, the conventional smart phone is a full-screen mobile phone, the display area is divided into the imaging area, the chart area and the operation area in the meter reading app, the imaging area and the chart area are fixedly displayed and used for visually displaying data for a client, and the operation area is used for placing interactive buttons for operation. After the two-dimensional code and the reading of the water meter dial are obtained, the two-dimensional code and the reading of the water meter dial are displayed in an imaging area and used for displaying the currently obtained water meter reading and the current monthly water consumption to a customer without confirming the water meter reading and the water consumption again on site of a meter reader and a user, so that the operation steps are reduced, and the user experience can be improved.
And after the acquired two-dimensional code and the reading of the dial plate of the water meter are obtained, the feature code of the water meter and historical water consumption information corresponding to the feature code are acquired, so that a monthly water consumption statistical chart is generated. The monthly water consumption statistical chart visually displays the water consumption condition of each month of a customer, according to the water consumption of the month and the fluctuation condition of the historical water consumption, an abnormal water consumption user is found at the first time, the abnormal information of the first hand water consumption is mastered, an abnormal processing flow is correspondingly entered, the water consumption data and service management are combined, the water consumption data are ensured, the service datamation and the data service are realized, therefore, the meter reading quality is improved, the working efficiency is improved, and the complaint of the user is reduced.
In a third aspect, the present application provides a host, which adopts the following technical solution:
a host comprising a memory and a processor, the memory having stored thereon a computer program that can be loaded by the processor and executed to perform the above method.
In a fourth aspect, the present application provides a computer-readable storage medium, which adopts the following technical solutions:
a computer-readable storage medium storing a computer program that can be loaded by a processor and executes the method as described above.
Drawings
Fig. 1 is a flow chart of an intelligent meter reading method based on service information in an embodiment of the present application;
FIG. 2 is a block diagram of the flow of S4 in the embodiment of the present application;
FIG. 3 is a block flow diagram of a normal process flow in an embodiment of the present application;
FIG. 4 is a block flow diagram of exception handling flow in an embodiment of the present application;
FIG. 5 is a block flow diagram of a ranking policy in an embodiment of the present application;
fig. 6 is a block diagram of a flow of temporal ordering in an embodiment of the present application.
Detailed Description
The present application is described in further detail below with reference to figures 1-6.
At present, a part of water using customer groups adopt a water using mode of prepaying water fees, and a meter reader can use a mobile terminal APP meter reading system to carry out on-site meter reading and index uploading. However, when the water volume of the user is abnormal in reality, the water department needs to find the water volume abnormality after the water volume billing, the water charge generation and the user acquiring the arrearage, and the marketing department decides whether to take account processing measures after on-site verification, and the processing flow has obvious hysteresis, so that the embodiment of the application discloses an intelligent meter reading method based on business information, and the method comprises the following steps with reference to fig. 1:
s1, shooting two-dimensional codes and readings on a water meter dial and displaying the two-dimensional codes and the readings in an imaging area, wherein a display screen is divided into the imaging area, a chart area and an operating area.
The display screen is generally square, and the imaging area, the chart area and the operation area can be square or rounded rectangle or other shapes, and the distribution of the imaging area, the chart area and the operation area on the display screen can be continuous up and down or delta-shaped or inverted delta-shaped. In this embodiment, the imaging area, the chart area, and the operation area are continuously distributed up and down on the display screen.
Two-dimensional code and reading on the shooting water gauge dial plate can acquire the two-dimensional code information and the reading information of water gauge dial plate simultaneously through one-time operation, practices thrift the operation.
And S2, identifying the two-dimensional code on the recorded picture, and acquiring the feature code of the water meter and historical water consumption information corresponding to the feature code.
The corresponding feature codes of each water meter are different, the feature codes are equivalent to the identity information of the water meters, and the system can obtain the historical water consumption of the water meters from the cloud/local through the feature codes and perform data analysis on the historical water consumption and the water consumption in the current month.
And S3, identifying the water meter reading on the recorded picture to obtain the water consumption in the current month, and taking the water consumption in the current month and the historical water consumption as water consumption data to prepare a monthly water consumption statistical graph and displaying the monthly water consumption statistical graph in a data area.
And S4, selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the current month water consumption in the monthly water consumption statistical chart.
The monthly water consumption statistical chart can visually display the water consumption condition of each month of the customer, can be a column chart, a line chart or other statistical charts, and a meter reader can check data in a multi-dimensional manner according to business experience, find abnormal water consumption users at the first time, master first hand water consumption abnormal information and correspondingly enter an abnormal processing flow or a normal processing flow.
Alternatively, referring to fig. 2, S4 includes the steps of:
s41, calculating the ratio of the absolute value of the difference between the current monthly water consumption and the ring-to-monthly water consumption to the ring-to-monthly water consumption, entering a normal processing flow if the ratio is smaller than a first threshold, and entering the next step if the ratio is larger than or equal to the first threshold.
And S42, calculating the ratio of the absolute value of the difference value between the current monthly water consumption and the same-proportion monthly water consumption to the same-proportion monthly water consumption, entering a normal processing flow if the ratio is smaller than a second threshold, and entering an abnormal processing flow if the ratio is larger than or equal to the second threshold.
And if the ratio of the absolute value of the difference between the monthly water consumption and the previous monthly water consumption to the ring-to-monthly water consumption is smaller than a first threshold, indicating that the monthly water consumption is changed within an acceptable range, and ending the meter reading according to a normal processing flow. When the ratio of the absolute value of the difference between the monthly water consumption and the previous monthly water consumption in the ring to the monthly water consumption is greater than a first threshold, the change of the monthly water consumption is possibly abnormal, so that the change of the monthly water consumption is compared with the date of the same period of the previous year or the same period of other years, when the ratio of the absolute value of the difference between the monthly water consumption and the previous year same period water consumption in the previous year is less than a second threshold, the change of the monthly water consumption is within an acceptable range, the meter reading is finished according to a normal processing flow, otherwise, the change of the monthly water consumption is possibly abnormal, and an abnormal processing flow is required to enter, such as site reconfirmation and customer consultation.
For example, if the user uses 20 tons of water in the current month, 18 tons of water in the ring ratio month and the first threshold value is 20%, the ratio of the absolute value of the difference between the water in the current month and the water in the ring ratio month to the water in the ring ratio month is less than the first threshold value, and the normal processing flow is entered.
For another example, if the user has 20 tons of current-month water consumption (march), 10 tons of ring-to-month water consumption (february), 11 tons of comparable water meter reading (february), 20% of the first threshold value, and 20% of the second threshold value, the step S41 determines that the ratio of the absolute value of the difference between the current-month water consumption and the ring-to-month water consumption to the ring-to-month water consumption is greater than the first threshold value, the process proceeds to step S42, and the step S42 determines that the ratio of the absolute value of the difference between the current-month water consumption and the comparable-month water consumption to the comparable-month water consumption is less than the second threshold value, and the process proceeds to a normal process. The difference between February and March water amounts is significant, possibly due to February being in the middle of the year, and comparisons with comparable data are needed.
Referring to fig. 3, the normal process flow includes:
the method comprises the following steps: uploading the water consumption in the current month to a server;
step two: and filling a record sheet based on the current monthly water consumption and the historical water consumption, wherein the record sheet comprises useful water property change and/or water meter caliber mismatching, and the water meter caliber change suggestion is given based on monthly average water consumption and instrument performance parameters.
When the monthly water consumption is continuously higher or lower, the large-caliber water meter or the small-caliber water meter can be replaced, so that the reasonable matching between the water meter and the water consumption is realized, and the metering efficiency is improved.
Referring to fig. 4, the exception handling flow includes:
the method comprises the following steps: and inputting the abnormal type and the user type, generating an event list, and writing the abnormal type, the user type, the feature code of the water meter and the water consumption data into the event list.
Step two: and acquiring on-site image information and generating a video file in real time.
Step three: and displaying a flow list in the operation area based on the user type and the exception type, wherein the flows in the flow list are sorted based on a sorting strategy.
Step four: acquiring a touch signal in real time, marking a frame at a corresponding moment in a video file based on the input moment of the touch signal, and writing the input moment of the touch signal and process selection information carried by the touch signal into an event list; the touch signal is generated for the flow list options in the touch operation area and comprises touch moment information and flow option information corresponding to the touch position.
When an exception handling process is performed, it is usually necessary to perform an on-site communication and record. Firstly, the system generates an event list, a meter reader judges the abnormal type in advance according to the obtained data and the user type, and then writes the abnormal type, the user type, the characteristic code of the water meter and the water consumption data into the event list. In the process of door-to-door communication, objective data needs to be informed to a user, and a corresponding processing scheme is given. During communication, the evidence needs to be recorded to be retained, a display screen of the mobile phone is limited, an image user in an imaging area informs a user of an actual meter reading of the current day, a chart in a chart area is used for vividly showing recent water consumption and water consumption change for the user, a flow list is displayed in an operation area and used for recording a flow time point of processing, the same flows of the users with the same abnormal type and the same user type can be summarized into the same form in the later period, and the flow is selected to jump to a frame corresponding to a video file, so that the query is facilitated.
For example, the flow list for the user type of the residential building water user may include the following flows: shooting house number, inquiring user name, introducing water consumption condition, introducing abnormal condition, communicating processing scheme, going to a meter reading room for verification, checking leakage in a user room and the like. Because the field conditions faced by each meter reader are different, the sequence of selecting the process is greatly different in the process of recording the process time points. For example, when the customer is seriously suspicious, the same process may be repeated several times, such as introduction of abnormal situations → communication of processing scheme → going to meter reading room verification → communication of processing scheme → indoor leak detection of user → communication of processing scheme. When the video is uploaded to the server in the later period, the process recording point information communicated by the multiple processing schemes can be gathered into a unified form, and each process recording point corresponds to a frame in the corresponding video file, so that the key information can be quickly positioned in the later period review or reference, the whole video does not need to be watched, and the review efficiency is improved.
Because the area of the operation area is narrow, when the number of the processes in the process list is large and the processes are arranged in disorder, the process list needs to be rolled to turn pages, which is inconvenient for a meter reader to use, and the user experience is poor easily caused by long-time operation of the mobile phone. If the imaging area and the chart area are not set as a scrolling page or are set as a page independently, the meter reader needs to scroll up and down or page back and forth when introducing the conditions with the user, so that the user experience is poor, and therefore after the flow list is properly sorted, the operation of the meter reader is simplified, and the home service experience of the user is improved.
Referring to fig. 5, the ranking policy comprises the steps of:
the method comprises the following steps: and acquiring a flow list and a flow frequency table corresponding to the user type and the abnormal type, wherein the flow frequency table comprises the use frequency of each flow in the flow list.
Step two: and increasing the frequency of the corresponding flow in the flow frequency table based on the last selected flow.
Step three: and performing descending rearrangement on the flow list based on the frequency of each flow in the flow frequency table.
Step four: and temporarily sequencing the flows in the current flow list based on the sequence of the currently required selection flow in other event lists corresponding to the user type and the abnormal type and the occurrence frequency of the preorder flow sequence of the currently required selection flow, wherein the preorder flow program is a combination formed by continuous flows in the event list.
Step five: and after the selection of the current required selection flow is finished, canceling the temporary sorting of the flow list.
Continuing with the above example, the usage frequency of the flows in the flow list is high or low, for example, the occurrence frequency of the flows such as processing scheme communication is high, and the occurrence frequency of the flows such as house number shooting and user name inquiry is low. The high-frequency process is sequenced at the front, and the low-frequency process is sequenced at the back, so that the page turning time of a meter reader is reduced.
However, for some low-frequency processes, the processes are necessary, and the processes may be at the bottom of the list for a long time, so that a meter reader needs long page scrolling time, and operation is affected. Therefore, for users of the same user type and the same abnormal type, usually, several continuous processes are fixed, and the use frequencies of the several processes are different, so that the next processes can be temporarily sequenced according to a sequence formed by the continuous processes, so that the position of the low-frequency process floats upwards, the meter reader is convenient to operate, the page turning operation is reduced, and the user experience is improved.
Referring to fig. 6, the temporary sorting includes the steps of:
the method comprises the following steps: reading a flow group list and a flow group frequency table corresponding to the user type and the abnormal type, wherein the flow group list comprises a plurality of flow groups, each flow group comprises a preamble flow sequence and a preselected flow, the preamble flow sequence is a null flow or is formed by combining one or more continuous flows before the preselected flow, and the flow group frequency table comprises the generation frequency of each preamble flow sequence in the flow group list.
Step two: and increasing the frequency of the flow group in the flow group frequency table based on the flow group formed by the previous selected flow and the preamble flow sequence corresponding to the previous selected flow.
Step three: judging whether the use frequency of the preorder flow sequences of all pre-selected flows corresponding to the sequence of the currently selected flow in the flow group frequency table exceeds a preset threshold, and if so, carrying out topping on the preset flow corresponding to the preorder flow sequences of which the use frequency exceeds the preset threshold, wherein the use frequency of the preorder flow sequences is the proportion of one flow group in all flow groups of which the preset flow sequence is the same and the length of the preorder flow sequences is the same.
For example, the preset threshold is set to 50%, and for most abnormal situation handling processes in residential buildings, the initial process is usually the empty process → house number shooting → inquiry of user name → introduction of water situation → other processes. Therefore, the "empty flow" is a preamble flow sequence of the house number photographing, the "empty flow → house number photographing" is a preamble flow sequence of the user name inquiry, and the "empty flow → house number photographing → user name inquiry" is a preamble flow sequence introduced in the water usage situation. The water use situation introduction is taken as an example of the pre-selection process, and the corresponding preamble flow program sequences are various and different in frequency, such as the corresponding preamble flow sequence of the water use situation introduction, for example, the sequence of the air flow → number shooting, the air flow → number shooting → user name inquiry, the air flow → user name inquiry → number shooting, can be the corresponding preamble flow sequence of the water use situation introduction. For further example, assuming that the meter reader is used to the flow group "empty flow → house number shooting → username inquiry → water use situation introduction", when the ratio of the flow group "empty flow → house number shooting → username inquiry" in all the flow groups with the preset flow order of 4 and the preamble flow length of 3 exceeds 50%, when the meter reader continuously selects "empty flow → house number shooting → username inquiry", the flow "water use situation introduction" will be placed on the flow list. After the meter reader selects 'introduction of water use condition', the temporary sorting of the flow list corresponding to the flow sequence is released, and the temporary sorting of the flow list corresponding to the next flow sequence is entered. Therefore, a meter reader can conveniently and quickly select a corresponding flow in the process of communicating with a user, page turning operation is greatly reduced, user experience is improved, and disputes of the user can be reduced.
The application also discloses an intelligent meter reading system based on the service information, which is used for the method and comprises a display screen, wherein the display screen is divided into an imaging area, a chart area and an operation area;
also includes:
the recording module is used for shooting the two-dimensional code and the reading on the water meter dial and displaying the two-dimensional code and the reading in the imaging area;
the first identification module is used for identifying the two-dimensional code on the input picture and acquiring the feature code of the water meter and historical water consumption information corresponding to the feature code;
the second identification module is used for identifying the water meter reading on the input picture so as to obtain the water consumption in the current month, and the water consumption in the current month and the historical water consumption are used as water consumption data to prepare a monthly water consumption statistical graph which is displayed in the data area;
and the judging module is used for selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the water consumption in the current month in the monthly water statistical graph.
The application also discloses a host which comprises a memory and a processor, wherein the memory is stored with a computer program which can be loaded by the processor and can execute the intelligent meter reading method based on the service information.
The application also discloses a computer readable storage medium which stores a computer program capable of being loaded by a processor and executing the intelligent meter reading method based on the service information.
Of course, the storage medium containing the computer-executable instructions provided in the embodiments of the present application is not limited to the method operations described above, and may also perform related operations in the foreground processing flow provided in any embodiment of the present application.
The computer-readable storage media of the embodiments of the present application may take any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a storage medium may be transmitted over any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for aspects of the present application may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or terminal. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware, where the program may be stored in a computer-readable storage medium, and the above-mentioned storage medium may be a read-only memory, a magnetic disk or an optical disk, etc.
The above embodiments are preferred embodiments of the present application, and the protection scope of the present application is not limited by the above embodiments, so: all equivalent changes made according to the structure, shape and principle of the present application shall be covered by the protection scope of the present application.
Claims (8)
1. An intelligent meter reading method based on service information is characterized by comprising the following steps:
shooting two-dimensional codes and readings on a water meter dial and displaying the two-dimensional codes and the readings in an imaging area, wherein a display screen is divided into the imaging area, a chart area and an operation area;
identifying a two-dimensional code on the input picture, and acquiring a feature code of the water meter and historical water consumption information corresponding to the feature code;
identifying the water meter reading on the recorded picture to obtain the water consumption in the current month, and taking the water consumption in the current month and the historical water consumption as water consumption data to prepare a monthly water consumption statistical graph and displaying the monthly water consumption statistical graph in a data area;
selecting to enter an abnormal processing flow or a normal processing flow based on year-of-year data and ring ratio data of the water consumption in the current month in the monthly water consumption statistical chart;
the exception handling process comprises the following steps:
recording the abnormal type and the user type, generating an event list, and writing the abnormal type, the user type, the feature code of the water meter and the water consumption data into the event list;
displaying a flow list in the operation area based on the user type and the abnormal type, wherein the flows in the flow list are sorted based on a sorting strategy;
the ranking strategy comprises the steps of:
temporarily sequencing the flows in the current flow list based on the sequence of the currently required selection flow in other event lists corresponding to the user type and the abnormal type and the occurrence frequency of the preorder flow sequence of the currently required selection flow, wherein the preorder flow program is a combination formed by continuous flows in the event list;
reading a flow group list and a flow group frequency table corresponding to the user type and the abnormal type, wherein the flow group list comprises a plurality of flow groups, each flow group comprises a preamble flow sequence and a preselection flow, the preamble flow sequence is a null flow or is formed by combining one or more continuous flows before the preselection flow, and the flow group frequency table comprises the generation frequency of each preamble flow sequence in the flow group list;
based on the flow group formed by the previous selected flow and the preamble flow sequence corresponding to the previous selected flow, increasing the frequency of the flow group in the flow group frequency table;
judging whether the use frequency of the preorder flow sequences of all pre-selected flows corresponding to the sequence of the currently selected flow in the flow group frequency table exceeds a preset threshold, and if so, carrying out topping on the preset flow corresponding to the preorder flow sequences of which the use frequency exceeds the preset threshold, wherein the use frequency of the preorder flow sequences is the proportion of one flow group in all flow groups of which the preset flow sequence is the same and the length of the preorder flow sequences is the same.
2. The intelligent meter reading method based on the service information as claimed in claim 1, wherein the step of selecting to enter an abnormal processing flow or a normal processing flow based on the proportion data and the ring proportion data of the current monthly water consumption in the monthly water consumption statistical chart comprises the following steps:
calculating the ratio of the absolute value of the difference between the current monthly water consumption and the ring-to-monthly water consumption to the ring-to-monthly water consumption, entering a normal processing flow if the ratio is less than a first threshold, and entering the next step if the ratio is greater than or equal to the first threshold;
and calculating the ratio of the absolute value of the difference between the current monthly water consumption and the same-proportion monthly water consumption to the same-proportion monthly water consumption, entering a normal processing flow if the ratio is less than a second threshold, and entering an abnormal processing flow if the ratio is greater than or equal to the second threshold.
3. The intelligent meter reading method based on the service information according to claim 2, wherein the normal processing flow comprises:
uploading the water consumption in the current month to a server;
and filling a record sheet based on the current monthly water consumption and the historical water consumption, wherein the record sheet comprises useful water property change and/or water meter caliber mismatching, and the water meter caliber change suggestion is given based on monthly average water consumption and instrument performance parameters.
4. The intelligent meter reading method based on the service information according to claim 2, wherein the exception handling process further comprises:
acquiring on-site image information and generating a video file in real time;
acquiring a touch signal in real time, marking a frame at a corresponding moment in a video file based on the input moment of the touch signal, and writing the input moment of the touch signal and process selection information carried by the touch signal into an event list; the touch signal is generated for a process list option in the touch operation area and comprises touch time information and process option information corresponding to a touch position.
5. The intelligent meter reading method based on the service information according to claim 4, wherein the sorting strategy further comprises the following steps:
acquiring a flow list and a flow frequency table corresponding to the user type and the abnormal type, wherein the flow frequency table comprises the use frequency of each flow in the flow list;
increasing the frequency of the corresponding flow in the flow frequency table based on the last selected flow;
performing descending rearrangement on the flow list based on the frequency of each flow in the flow frequency table;
and after the selection of the current required selection flow is finished, canceling the temporary sorting of the flow list.
6. An intelligent meter reading system based on service information is characterized by being used for realizing the method of any one of claims 1-5, and comprising a display screen, wherein the display screen is divided into an imaging area, a chart area and an operation area;
also includes:
the recording module is used for shooting the two-dimensional code and the reading on the water meter dial and displaying the two-dimensional code and the reading in the imaging area;
the first identification module is used for identifying the two-dimensional code on the input picture and acquiring the feature code of the water meter and historical water consumption information corresponding to the feature code;
the second identification module is used for identifying the water meter reading on the input picture so as to obtain the water consumption in the current month, and the water consumption in the current month and the historical water consumption are used as water consumption data to prepare a monthly water consumption statistical graph and are displayed in the data area;
and the judging module is used for selecting to enter an abnormal processing flow or a normal processing flow based on the year-round data and the year-round data of the water consumption in the current month in the monthly water statistical graph.
7. A host comprising a memory and a processor, the memory having stored thereon a computer program that can be loaded by the processor and that executes the method of any of claims 1 to 5.
8. A computer-readable storage medium, in which a computer program is stored which can be loaded by a processor and which executes a method according to any one of claims 1 to 5.
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| CN105738854B (en) * | 2014-12-12 | 2019-03-08 | 国家电网公司 | The analog memory test board system and test method of intelligent electric meter Embedded Application |
| CN106408125A (en) * | 2016-09-22 | 2017-02-15 | 国网上海市电力公司 | Intelligent low-voltage centralized meter-reading and rechecking management and control system |
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| CN110445847A (en) * | 2019-07-22 | 2019-11-12 | 北京市天元网络技术股份有限公司 | A kind of meter register method and device based on wechat small routine |
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