CN113037525A - Network fault diagnosis method and device, network equipment and computer readable medium - Google Patents
Network fault diagnosis method and device, network equipment and computer readable medium Download PDFInfo
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- 238000013024 troubleshooting Methods 0.000 description 6
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- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
The present disclosure provides a method for diagnosing a network fault, the method comprising: receiving offer information of fault diagnosis sent by a terminal, converting the offer information into diagnosis information corresponding to the offer information, and sending the diagnosis information to network equipment; and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal. The disclosure also provides a network fault diagnosis device, a network device, an electronic device and a computer readable medium.
Description
Technical Field
The embodiment of the disclosure relates to the technical field of internet, in particular to a network fault diagnosis method and device, network equipment, electronic equipment and a computer readable medium.
Background
Distributed network devices are a class of network nodes that emerge with the evolution of communication networks. For example, in the case of an access network, typical such devices are: dpu (distributed Processing unit), i.e. decentralized Processing unit. Its advantage lies in: 1) the user uses the existing communication network, the user difficulty and the labor cost are solved, and 2) the ultra-large bandwidth is provided. Currently this type of equipment is itself well established and a large number of commercial scenarios are deployed.
The existing distributed network equipment is the same as the traditional network equipment, and a management channel and a service channel share one physical channel and are managed from top to bottom. The following features exist on this type of device management: 1) the equipment faces to multiple services of multiple users, so the equipment is managed and maintained by an operator; 2) to provide faster rates to customers, they are sunk very close to the customer, i.e., far from the operator central office, and are scattered. 3) The physical deployment point of the network equipment is between the existing machine room and the client family, the power supply cannot be reliably supplied, and the probability of abnormity is higher. The management technical difficulties that these features bring are: because the network equipment cannot be reliably online, once the network equipment cannot be recovered after being taken off the management, the network management center cannot confirm the reason, the conventional physical channel cannot be reached, and operation and maintenance personnel need to check and maintain the network equipment on site, the management and maintenance cost is high.
Disclosure of Invention
The embodiment of the disclosure provides a network fault diagnosis method and device, network equipment, electronic equipment and a computer readable medium.
In a first aspect, an embodiment of the present disclosure provides a method for diagnosing a network fault, including:
receiving offer information of fault diagnosis sent by a terminal, converting the offer information into diagnosis information corresponding to the offer information, and sending the diagnosis information to network equipment;
and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal.
In some embodiments, the step of receiving a diagnosis result fed back by the network device after diagnosis according to the diagnosis information and outputting the diagnosis result to a terminal includes:
and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal in an audio mode.
In some embodiments, before the step of receiving offer information for fault diagnosis, the method further comprises:
receiving authentication information sent by the terminal and authenticating;
and when the authentication information is correct, prompting the user to input the offer information.
In some embodiments, the receiving, by the network device, a diagnosis result fed back after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal further includes:
and sending inquiry information to the terminal.
In some embodiments, the type of diagnosis in the diagnostic information comprises an uplink port diagnosis.
In a second aspect, an embodiment of the present disclosure provides a network fault diagnosis apparatus, which includes:
the voice diagnosis module is used for receiving the offer information of fault diagnosis sent by the terminal and converting the offer information into diagnosis information corresponding to the offer information;
the controller is used for sending the diagnosis information to network equipment and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information;
and the output module is used for outputting the diagnosis result received by the controller to a terminal. In some embodiments, the output module comprises: and the audio broadcasting module is used for outputting the diagnosis result received by the controller to a terminal in an audio mode.
In some embodiments, the network fault diagnosis apparatus further includes an authentication module, configured to receive authentication information sent by the terminal and perform authentication;
the audio broadcasting module is also used for prompting the user to input the offer information when the authentication information is correct.
In some embodiments, the output module is further configured to send query information to a terminal after outputting the diagnosis result received by the controller to the terminal.
In a third aspect, an embodiment of the present disclosure provides a network device, which includes the above network fault diagnosis apparatus.
In a fourth aspect, an embodiment of the present disclosure provides an electronic device, including:
one or more processors;
a storage device having one or more programs stored thereon which, when executed by the one or more processors, cause the one or more processors to implement the method described above.
In a fifth aspect, the disclosed embodiments provide a computer readable medium, on which a computer program is stored, which when executed by a processor, implements the method described above.
According to the network fault diagnosis method provided by the embodiment of the disclosure, the terminal 10 is used for listening and dialing to trigger diagnosis, maintenance personnel are not required to perform field maintenance instantly, the operation and maintenance cost is practically saved, the fault troubleshooting period can be saved, and the satisfaction degree of a user is improved.
Drawings
The accompanying drawings are included to provide a further understanding of the embodiments of the disclosure and are incorporated in and constitute a part of this specification, illustrate embodiments of the disclosure and together with the description serve to explain the principles of the disclosure and not to limit the disclosure. The above and other features and advantages will become more apparent to those skilled in the art by describing in detail exemplary embodiments thereof with reference to the attached drawings, in which:
fig. 1 is an application scenario of a network fault diagnosis method provided in an embodiment of the present disclosure;
fig. 2 is an application scenario of another network fault diagnosis method provided in the embodiment of the present disclosure;
fig. 3 is a flowchart of a method for diagnosing a network fault according to an embodiment of the present disclosure;
fig. 4 is a flowchart of steps S01 and S02 of a method for diagnosing a network fault according to an embodiment of the present disclosure;
fig. 5 is a schematic structural diagram of a network fault diagnosis apparatus according to an embodiment of the present disclosure;
fig. 6 is a schematic structural diagram of a network device according to an embodiment of the present disclosure.
Detailed Description
In order to make those skilled in the art better understand the technical solution of the present invention, the following describes in detail a network fault diagnosis method and apparatus, a network device, an electronic device, and a computer readable medium provided by the present invention with reference to the accompanying drawings.
Example embodiments will be described more fully hereinafter with reference to the accompanying drawings, but which may be embodied in different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
Embodiments described herein may be described with reference to plan and/or cross-sectional views in light of idealized schematic illustrations of the disclosure. Accordingly, the example illustrations can be modified in accordance with manufacturing techniques and/or tolerances. Accordingly, the embodiments are not limited to the embodiments shown in the drawings, but include modifications of configurations formed based on a manufacturing process. Thus, the regions illustrated in the figures have schematic properties, and the shapes of the regions shown in the figures illustrate specific shapes of regions of elements, but are not intended to be limiting.
Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the relevant art and the present disclosure, and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
The embodiment of the present disclosure provides a method for diagnosing a network fault, where the method diagnoses the network fault by using a network fault diagnosis device, and the network fault diagnosis device 20 may be integrated in the distributed network device 30 or may exist independently. As shown in fig. 1 and 2, a method for diagnosing a network fault in the embodiment of the present disclosure is explained in the following embodiments based on the two different modes of the network fault diagnosis device 20, respectively.
The network fault diagnosis apparatus 20 includes: a voice diagnosis module 21, an output module and a controller 23; the voice diagnosis module 21 is mainly used for converting the received signal sent by the terminal 10 into information which can be recognized by the controller 23; for example: the user dials the transmitted signal through the terminal 10, and at this time, the voice diagnosis module 21 receives the signal and converts the signal into information that can be recognized and processed by the controller 23. In the embodiment of the present disclosure, the output module may specifically be an audio broadcasting module 22, and the audio broadcasting module 22 is configured to broadcast a sound according to a signal sent by the terminal 10, instruct a user to operate, and broadcast a diagnosis result fed back by the controller 23 to the user. Wherein, preselection storage has the voice segment that corresponds with the signal that terminal 10 sent in the audio broadcast module 22, so, after receiving the signal that terminal 10 sent, then can carry out the report of voice segment through the paradigm of table lookup to guide the user to operate. Of course, the output module in the embodiment of the present disclosure is not limited to the audio broadcasting module 22, and may also be an information output module, which is used for sending the diagnosis result to the user in an information manner. For convenience of description and understanding, the output module is exemplified as the audio broadcasting module 22 in the embodiment of the present disclosure. At this time, it should be understood that various information (for example, diagnosis structure, prompt information, offer information, etc.) output by the network fault diagnosis apparatus 20 to the user is output in an audio manner.
As shown in fig. 1, the network fault diagnosis apparatus 20 may be directly embedded inside the distributed network device 30 in the manner of fig. 1, and directly use the subscriber connection interface (dsl twisted pair) of the distributed network device 30 to implement reverse management.
As shown in fig. 2, the network fault diagnosis device may also be made into an external device, and the standard input/output port of the device is locally connected to the distributed network device 30, so as to complete interaction with the device control module, thereby achieving the purpose of operating the distributed network device 30; the external device would need to provide the dsl twisted pair itself for connection to the terminal 10.
In a first aspect, an embodiment of the present disclosure provides a method for diagnosing network fault detection, where the method is implemented based on the network fault detection apparatus shown in fig. 1, that is, the network fault detection apparatus is directly embedded in the distributed network device 30. The premise for implementing the network fault detection diagnosis method of the embodiment of the present disclosure is that the network management center receives the user's guarantee, and finds out that the distributed network device 30 is out of management after querying. As shown in fig. 3, the method specifically includes the following steps:
s1, receiving the offer information of the failure diagnosis transmitted from the terminal 10, converting the offer information into diagnosis information corresponding to the offer information, and transmitting the diagnosis information to the network device, specifically, to the controller 31 of the network device.
Here, it should be noted that the offer information and the diagnosis information are in a one-to-one correspondence relationship.
Step S1 may specifically include: when the voice diagnosis module 21 receives offer information sent by the user through dialing the terminal 10, the offer information is converted into corresponding diagnosis information and sent to the controller 23, and at this time, the controller 23 sends the diagnosis information to the controller 31 of the network device 30 through the input/output interface of the controller for processing. The offer information includes a type of diagnosis including, but not limited to, an uplink port diagnosis.
S2, receiving the diagnosis result fed back by the network device 30 after diagnosis according to the diagnosis information, and outputting the result to the terminal 10 in an audio mode.
The step S2 may specifically include: the controller 23 receives the diagnosis result fed back by the network device 30 after diagnosis according to the diagnosis information, and sends the diagnosis result to the audio broadcasting module 22 to be output to the terminal 10 in an audio manner, at this time, the user can listen to the diagnosis result on the terminal 10 side.
According to the network fault diagnosis method provided by the embodiment of the disclosure, the terminal 10 is used for listening and dialing to trigger diagnosis, maintenance personnel are not required to perform field maintenance instantly, the operation and maintenance cost is practically saved, the fault troubleshooting period can be saved, and the satisfaction degree of a user is improved.
In some embodiments, the step S2 includes not only audio broadcasting of the diagnosis result, but also sending query information to the terminal 10.
Specifically, when the diagnosis result fed back by the controller 31 of the network device 30 is troubleshooting and the network device 30 can be used normally, the controller 23 will notify the diagnosis result to the user at the terminal 10 side through the audio broadcasting module 22 in an audio mode, and at the same time will control the audio broadcasting module 22 to broadcast the query information of "advising to notify the network management center diagnosis result" to the terminal 10 in an audio mode.
When the diagnosis result fed back by the controller 31 of the network device 30 is that the fault is not cleared and the network device 30 can be normally used, the controller 23 will notify the diagnosis result to the user at the terminal 10 side through the audio broadcasting module 22 in an audio manner, and at the same time will control the audio broadcasting module 22 to broadcast query information of "advising to contact the network management center for field diagnosis" to the terminal 10 in an audio manner.
In some embodiments, as shown in fig. 4, the disclosed embodiments include not only the above-described steps, but also steps S01 and S02.
S01, receiving the authentication information sent by the terminal 10 and authenticating; when the authentication information is correct, step S02 is performed.
Step S01 may specifically include that the network management center provides the authentication information to the user; the user replaces the home modem with the calling terminal 10 to connect to the distribution network device 30, and the user picks up the phone to listen and inputs the authentication information, and if the input authentication information is correct, step S02 can be executed.
And S02, prompting the user to input offer information in an audio mode.
The step S02 may specifically include that the controller 23 invokes the audio broadcasting module 22 to prompt the user to input offer information in an audio manner, that is, to input dialing information corresponding to the step of diagnosing the fault to be diagnosed.
An example is given below to more clearly understand the network fault diagnosis method in the embodiment of the present disclosure. The method specifically comprises the following steps:
s11, the network management center provides authentication information for the user; for example, authentication information is #999 #.
S12, the user replaces the home modem with the telephony terminal 10 to connect to the distributed network device 30.
S13, after off-hook listening, the user dials in the authentication information #999 #.
S14, when the voice diagnosis module 21 receives the authentication information, it converts the authentication information into information that can be recognized by the controller 23, and sends the information to the controller 23.
S15, the controller 23 judges whether the authentication information is correct according to the standard information pre-stored in the controller, if the authentication information is correct, the authentication information is fed back to the voice diagnosis module 21, and the voice diagnosis module enters a troubleshooting mode.
And S16, the controller 23 calls the audio broadcasting module 22 to send a diagnosis prompt tone to the user.
S17, the user listens, and the terminal 10 dials to input offer information; for example, the user dials #111# to offer up-link diagnostics.
S18 and the voice diagnosis module 21 receive #111, convert the information into diagnostic information that can be recognized by the controller 23, and feed the information back to the controller 23, and the controller 23 receives the diagnostic information and sends the diagnostic information to the device controller 23 of the distributed network device 30 through the input/output interface for processing.
S19, the controller 23 receives the processing result of the controller 23 of the distributed network device 30, and calls the audio broadcasting module 22 to play a prompt for the user to perform further operations.
And repeating the steps S17-S19 until the fault diagnosis is completed. The following two cases can be included for the final diagnosis:
the first condition is as follows: the controller 23 receives the processing result of the controller 23 of the distributed network device 30, calls the audio broadcasting module 22 to broadcast a sound to the user to inform the user of fault elimination, the device can be normally used, and advises to inform the network management center of the result.
Case two: the device controller 23 receives the processing result of the controller 23 of the distributed network equipment 30, calls the audio broadcasting module 22 to broadcast a sound to the user to inform that the fault is not eliminated, and suggests to contact the network management center to eliminate the fault on site.
In another example, the network diagnosis apparatus exists independently from the network device 30, and the method for diagnosing the network fault includes the following steps:
s21, the network management center notifies a particular maintenance person (manager at the location of the distributed network device 30, e.g., property) that the network device 30 is out of management.
S22, the maintenance person connects the distributed network device 30 using the call terminal 10.
S23, the maintainer picks up the phone to listen, and dials and sends offer information through the terminal 10; for example: and (4) according to #111#, the purchase uplink port is diagnosed.
S24 and the voice diagnosis module 21 receive #111, convert the information into diagnostic information recognizable by the controller 23, and feed the information back to the controller 23, and after receiving the diagnostic information, the controller 23 sends the diagnostic information to the device controller 23 of the distributed network device 30 through the input/output interface for processing.
S25, the controller 23 receives the processing result of the controller 23 of the distributed network device 30, and calls the audio broadcasting module 22 to play a prompt to the maintenance staff for further operation.
And repeating the steps S23-S25 until the fault diagnosis is completed. The following two cases can be included for the final diagnosis:
the first condition is as follows: the device controller 23 receives the processing result of the controller 23 of the distributed network equipment 30, calls the audio broadcasting module 22 to broadcast to maintenance personnel to inform the fault elimination, the equipment can be normally used, and advises to inform a network management center of the result.
Case two: the device controller 23 receives the processing result of the controller 23 of the distributed network device 30, calls the audio broadcasting module 22 to broadcast a sound to maintenance personnel to inform that the fault is not eliminated, and suggests to contact a network management center to eliminate the fault on site.
In a second aspect, as shown in fig. 5, an embodiment of the present disclosure provides a network fault diagnosis apparatus 20 including: voice diagnosis module 21, audio broadcast module 22 and controller 23. The voice diagnosis module 21 is configured to receive offer information of fault diagnosis sent by the terminal 10, and convert the offer information into diagnosis information corresponding to the offer information; the controller 23 is configured to send the diagnostic information to the network device 30, and receive a diagnosis result fed back by the network device 30 after diagnosis according to the diagnostic information; the audio broadcasting module 22 is configured to output the diagnosis result received by the controller 23 to the terminal 10 in an audio mode.
The network failure diagnosis apparatus 20 in the embodiment of the present disclosure includes: the voice diagnosis module 21, the audio broadcasting module 22 and the controller 23 greatly help troubleshooting of the distributed network elements in the actual operation and maintenance process, are suitable for most of the network devices 30 with standard input and output interfaces, can practically save the operation and maintenance cost, save the troubleshooting period and improve the use satisfaction of users.
It should be noted that the voice diagnosis module 21, the audio broadcasting module 22 and the controller 23 in the embodiment of the present disclosure are used to execute the above steps S1 and S2.
In some embodiments, the network fault diagnosis device 20 further includes an authentication module, configured to receive authentication information sent by the terminal 10 and perform authentication; the audio broadcasting module 22 is further configured to prompt the user to input the offer information in an audio manner when the authentication information is correct.
In some embodiments, the audio broadcasting module 22 not only has the above functions, but also is configured to send query information to the terminal 10 after outputting the diagnosis result received by the controller 23 to the terminal 10 in an audio manner.
In a third aspect, as shown in fig. 6, the present disclosure provides a network device 30, which includes the above-mentioned network fault diagnosis apparatus 20, that is, the network fault diagnosis apparatus 20 is embedded in the network device 30, when the controller 23 of the network fault diagnosis apparatus 20 is connected with the controller 3131 of the network device 30.
In a fourth aspect, an embodiment of the present disclosure provides an electronic device, including: one or more processors; a storage device, on which one or more programs are stored, which, when executed by one or more processors, cause the one or more processors to implement any one of the above-described network failure diagnosis methods.
In a fifth aspect, the present disclosure provides a computer readable medium, on which a computer program is stored, and when the computer program is executed by a processor, the computer program implements any one of the above-mentioned network fault diagnosis methods.
It will be understood by those of ordinary skill in the art that all or some of the steps of the methods, systems, functional modules/units in the devices disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can be accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
Example embodiments have been disclosed herein, and although specific terms are employed, they are used and should be interpreted in a generic and descriptive sense only and not for purposes of limitation. In some instances, features, characteristics and/or elements described in connection with a particular embodiment may be used alone or in combination with features, characteristics and/or elements described in connection with other embodiments, unless expressly stated otherwise, as would be apparent to one skilled in the art. Accordingly, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the scope of the disclosure as set forth in the appended claims.
Claims (12)
1. A method of diagnosing a network fault, comprising:
receiving offer information of fault diagnosis sent by a terminal, converting the offer information into diagnosis information corresponding to the offer information, and sending the diagnosis information to network equipment;
and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal.
2. The method for diagnosing network faults according to claim 1, wherein the step of receiving the diagnosis result fed back by the network device after diagnosis according to the diagnosis information and outputting the diagnosis result to a terminal comprises:
and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information, and outputting the diagnosis result to a terminal in an audio mode.
3. The method of claim 1, wherein prior to the step of receiving offer information for fault diagnosis, further comprising:
receiving authentication information sent by the terminal and authenticating;
and when the authentication information is correct, prompting the user to input the offer information.
4. The method according to claim 1, wherein the step of receiving a diagnosis result fed back by the network device after diagnosis according to the diagnosis information and outputting the diagnosis result to a terminal further comprises:
and sending inquiry information to the terminal.
5. The method of claim 1, wherein the type of diagnosis in the diagnostic information comprises an uplink port diagnosis.
6. A network fault diagnosis device, comprising:
the voice diagnosis module is used for receiving the offer information of fault diagnosis sent by the terminal and converting the offer information into diagnosis information corresponding to the offer information;
the controller is used for sending the diagnosis information to network equipment and receiving a diagnosis result fed back by the network equipment after diagnosis according to the diagnosis information;
and the output module is used for outputting the diagnosis result received by the controller to a terminal.
7. The apparatus of claim 6, wherein the output module comprises: and the audio broadcasting module is used for outputting the diagnosis result received by the controller to a terminal in an audio mode.
8. The network fault diagnosis device according to claim 6, wherein the network fault diagnosis device further comprises an authentication module, configured to receive authentication information sent by the terminal and perform authentication;
and the output module is also used for prompting the user to input the offer information according to the corresponding relation between the authentication information and the offer information stored in the output module when the authentication information is correct.
9. The network fault diagnosis device according to claim 5, wherein the output module is further configured to send query information to a terminal after outputting the diagnosis result received by the controller to the terminal.
10. A network device comprising the network fault diagnosis apparatus of any one of claims 6-9.
11. An electronic device, comprising:
one or more processors;
storage means having one or more programs stored thereon which, when executed by the one or more processors, cause the one or more processors to implement the method of any of claims 1-5.
12. A computer-readable medium, on which a computer program is stored which, when being executed by a processor, carries out the method of any one of claims 1-5.
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CN117615057A (en) * | 2023-11-22 | 2024-02-27 | 中电金信数字科技集团有限公司 | Fault detection method, device, system, computer equipment and storage medium |
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