CN112991107A - Litigation service management platform - Google Patents
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Abstract
The invention relates to a litigation service management platform which comprises a litigation service management system, a queuing system, an autonomous operating system and an electronic navigation system, wherein the litigation service management system is respectively in communication connection with the queuing system, the autonomous operating system and the electronic navigation system; the litigation service management platform provided by the invention provides high-efficiency operation and humanized functional assistance, and improves the service quality of the service of the complaint service.
Description
Technical Field
The invention relates to the technical field of management systems, in particular to a litigation service management platform.
Background
At present, in the intelligent informatization development process, the problems of complex business redundancy, large manpower and financial loss and the like occur, the actual utilization rate of some cabinet machines which are easy to be complained in the industry is not large, and the matched cabinet machines which are easy to be complained are complex to operate, so that the simpler and more convenient business becomes complicated and is not compensated. The litigation service management platform applies the Internet of things, processes the big data technology, combines the hardware support with the computer software technology, and aims to solve the problem that the service-complaint business tends to be informationized and electronized.
In the face of the change of the court complaint business, an intelligent litigation service management platform which is convenient for the masses and can split the whole platform more carefully is urgently needed to be provided, so that the granularity of the function is higher, and the demand direction is more accurate.
In view of the above-mentioned drawbacks, the present designer is actively making research and innovation to create a litigation service management platform with higher industrial utility value.
Disclosure of Invention
In order to solve the technical problems, the invention aims to provide a litigation service management platform with more humanized service.
The litigation service management platform comprises a litigation service management system, a queuing system, an autonomous operating system and an electronic navigation system, wherein the litigation service management system is respectively in communication connection with the queuing system, the autonomous operating system and the electronic navigation system,
the queuing system for guiding queuing comprises a manual/voice input module, a number taking module and a number calling module which are connected in sequence;
the autonomous operation system for facilitating autonomous operation comprises an autonomous case-setting system, an autonomous filling-in system and an autonomous contact system which are connected in sequence;
the autonomous filing system comprises a filing/supplementing module, a scanning module, a packaging module, a labeling module and a printing receipt module which are connected in sequence;
the automatic filling system comprises a template selection module and a manual/voice input module which are connected with each other;
the autonomous contact system comprises a role selection module and a manual/voice input module which are connected;
the electronic navigation system for the guiding service comprises a 3D model module, a manual/voice searching module and a guiding module which are connected in sequence.
In a specific embodiment provided by the invention, the queuing system further comprises a number selling module connected with the number calling module, and the number selling module comprises a display screen and a number selling terminal which are connected.
In the specific embodiment provided by the invention, the role selection module comprises two options of a principal and an accessor.
In a specific embodiment provided by the present invention, the proposal/supplement module is a proposal/supplement module adapted for the service party.
In the specific embodiment provided by the invention, the template selection module comprises a plurality of templates for filling out the document.
In the specific embodiment provided by the present invention, the manual input module is a manual input window, and the voice input module includes a voice converter and a voice input window connected to each other.
In a specific embodiment provided by the present invention, the 3D model module comprises a model map for 3D modeling of a court.
In the embodiment provided by the invention, the guide module comprises a guide drawing and a guide manual matched with the guide drawing.
In the embodiment provided by the invention, the litigation-service management system is an app end or a web end.
By the scheme, the invention at least has the following advantages:
1. integrating the service process, and operating the all-in-one machine;
2. the humanized function is assisted, and the service quality of the complaint service is improved.
The problem of manpower and financial resources loss caused by complicated service redundancy is simply and efficiently solved, and the operation of a machine related to the service is simpler and more convenient, so that the essence of serving people is returned.
The foregoing description is only an overview of the technical solutions of the present invention, and in order to make the technical solutions of the present invention more clearly understood and to implement them in accordance with the contents of the description, the following detailed description is given with reference to the preferred embodiments of the present invention and the accompanying drawings.
Drawings
Figure 1 is a flow diagram of the litigation-service management platform of the present invention.
Detailed Description
The following detailed description of embodiments of the present invention is provided in connection with the accompanying drawings and examples. The following examples are intended to illustrate the invention but are not intended to limit the scope of the invention.
The litigation service management platform shown in fig. 1 comprises a litigation service management system, a queuing system, an autonomous operating system and an electronic navigation system, wherein the litigation service management system is respectively connected with the queuing system, the autonomous operating system and the electronic navigation system in a communication way,
the queuing system for guiding queuing comprises a manual/voice input module, a number taking module and a number calling module which are connected in sequence;
the autonomous operation system for facilitating autonomous operation comprises an autonomous case-setting system, an autonomous filling-in system and an autonomous contact system which are connected in sequence;
the autonomous filing system comprises a filing/supplementing module, a scanning module, a packaging module, a labeling module and a printing receipt module which are connected in sequence;
the automatic filling system comprises a template selection module and a manual/voice input module which are connected with each other;
the autonomous contact system comprises a role selection module and a manual/voice input module which are connected;
the electronic navigation system for the guiding service comprises a 3D model module, a manual/voice searching module and a guiding module which are connected in sequence.
In the specific embodiment provided by the invention, the queuing system further comprises a number calling module connected with the number calling module, the number calling module comprises a display screen and a number calling terminal which are connected, relevant number calling rules are configured, terminal numbers are set for a number calling window display screen, if no template exists, a template is set for the terminal template, then window configuration is carried out, the display screen is configured for a window, window service is maintained, information of relevant window service is set, a person on duty is set for the window, the number calling terminal is installed on a window computer of the person on duty, when a person finishes the number of the relevant window on an intelligent complaint service machine, the worker can carry out number calling/number calling operation, and relevant managers can check relevant number calling service logs on a platform.
In the specific embodiment provided by the invention, in order to guide the principal or the visitor to perform different operations, the role selection module comprises two options of the principal and the visitor.
In the embodiment provided by the invention, in order to facilitate the party to make a proposal or supplement, the implementation requires the party to make a selection, and the proposal/supplement module is a proposal/supplement module suitable for serving the party.
In the specific embodiment provided by the invention, the template selection module comprises a plurality of templates for filling in documents, the templates are maintained firstly, the document types are set, related template documents are arranged and converted into html format, after the html format is uploaded to a system for storage, equipment is configured, and when the all-in-one machine is displayed, the lower horizontal line is replaced by an input frame/radio frame through related codes, so that the user can input the documents conveniently, and finally the documents are printed.
In the embodiment provided by the invention, in order to facilitate the input of accurate instructions on the litigation service management platform provided by the invention, the manual input module is a manual input window, and the voice input module comprises a voice converter and a voice input window which are connected with each other.
In the embodiment provided by the invention, in order to provide a more intuitive understanding of the internal structure of the court, the 3D model module comprises a model diagram for 3D modeling of the court.
In the embodiment provided by the invention, in order to facilitate the interaction between the guide map and the guide manual and guide the user efficiently and accurately, the guide module comprises the guide map and the guide manual used in cooperation with the guide map.
In the embodiment provided by the invention, for convenience of operation, the litigation service management system is an app end or a web end.
The principle of the litigation service management platform provided by the invention is as follows:
1. the intelligent guiding function is an important function, firstly, the independence of number calling of the masses is facilitated, the required service can be selected independently, according to the receipt printed in hands, the user can know when to call the intelligent guiding function, secondly, the number of people needing to be queued can be seen more visually by the staff of our court, and the workload of the staff is greatly reduced by calling the number by a machine. And also makes the whole complaint work more standardized.
2. The document filling function is a very practical function, is an auxiliary function for people lacking legal action knowledge, can enable people to fill in the document according to the template by setting the template through the platform, has two modes of manual input and voice input, and can directly print the document after the document is filled in.
3. Contact judge function, which is a function that serves mainly the party to contact judge, supports voice input and manual input, and leaves a record.
4. The autonomous case-setting function is a piece of software for serving the whole case-setting business process informatization, and completes the whole case-setting or supplementary process after integrating and selecting a series of operations such as role selection, case setting/supplement, scanning, packaging, labeling, receipt printing and the like. The whole process is directly integrated, and the whole service is simplified and convenient.
5. The electronic navigation function is a piece of practical software which serves the internal guidance of court visitors, parties and the like, carries out 3D modeling on the room path of the court, is supported by voice prompt, and can conveniently find the place needing to be visited even if the court is visited for the first time.
The litigation service management platform provided by the invention has the advantages that:
the litigation service management platform provided by the invention can simply and efficiently solve the problems of manpower and financial loss and the like caused by complicated redundant litigation services, and enables the litigation services to return to the essence of serving people.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, it should be noted that, for those skilled in the art, many modifications and variations can be made without departing from the technical principle of the present invention, and these modifications and variations should also be regarded as the protection scope of the present invention.
Claims (9)
1. A litigation-service management platform, comprising: comprises a litigation service management system, a queuing system, an autonomous operation system and an electronic navigation system, wherein the litigation service management system is respectively in communication connection with the queuing system, the autonomous operation system and the electronic navigation system,
the queuing system for guiding queuing comprises a manual/voice input module, a number taking module and a number calling module which are connected in sequence;
the autonomous operation system for facilitating autonomous operation comprises an autonomous case-setting system, an autonomous filling-in system and an autonomous contact system which are connected in sequence;
the autonomous filing system comprises a filing/supplementing module, a scanning module, a packaging module, a labeling module and a printing receipt module which are connected in sequence;
the automatic filling system comprises a template selection module and a manual/voice input module which are connected with each other;
the autonomous contact system comprises a role selection module and a manual/voice input module which are connected;
the electronic navigation system for the guiding service comprises a 3D model module, a manual/voice searching module and a guiding module which are connected in sequence.
2. The litigation-service management platform of claim 1, wherein: the queuing system further comprises a number selling module connected with the number calling module, and the number selling module comprises a display screen and a number selling terminal which are connected.
3. The litigation-service management platform of claim 1, wherein: the role selection module includes two options, a principal and an interviewer.
4. The litigation-service management platform of claim 1, wherein: the proposal/supplement module is a proposal/supplement module applicable to the service party.
5. The litigation-service management platform of claim 1, wherein: the template selection module comprises a plurality of templates for filling out documents.
6. The litigation-service management platform of claim 1, wherein: the manual input module is a manual input window, and the voice input module comprises a voice converter and a voice input window which are connected.
7. The litigation-service management platform of claim 1, wherein: the 3D model module includes a model map for 3D modeling of a court.
8. The litigation-service management platform of claim 1, wherein: the guiding module comprises a guide picture and a guide manual matched with the guide picture.
9. The litigation-service management platform of claim 1, wherein: the litigation service management system is an app end or a web end.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110294948.2A CN112991107A (en) | 2021-03-19 | 2021-03-19 | Litigation service management platform |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202110294948.2A CN112991107A (en) | 2021-03-19 | 2021-03-19 | Litigation service management platform |
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| CN112991107A true CN112991107A (en) | 2021-06-18 |
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| CN202110294948.2A Pending CN112991107A (en) | 2021-03-19 | 2021-03-19 | Litigation service management platform |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104867071A (en) * | 2015-06-12 | 2015-08-26 | 闽侯县人民法院 | Litigation self-service control system |
| CN204990470U (en) * | 2015-10-03 | 2016-01-20 | 国网天津市电力公司 | Multi -functional guide show stand and visual system of calling out numbers |
| CN106408468A (en) * | 2016-09-22 | 2017-02-15 | 北京联华博创科技有限公司 | Case-filing information recording method, device and system |
| CN107220912A (en) * | 2017-06-12 | 2017-09-29 | 上海市高级人民法院 | Litigation services intelligence system and robot |
| CN109285262A (en) * | 2018-08-02 | 2019-01-29 | 康敏娜 | A kind of intelligent queuing system of bank outlets |
-
2021
- 2021-03-19 CN CN202110294948.2A patent/CN112991107A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104867071A (en) * | 2015-06-12 | 2015-08-26 | 闽侯县人民法院 | Litigation self-service control system |
| CN204990470U (en) * | 2015-10-03 | 2016-01-20 | 国网天津市电力公司 | Multi -functional guide show stand and visual system of calling out numbers |
| CN106408468A (en) * | 2016-09-22 | 2017-02-15 | 北京联华博创科技有限公司 | Case-filing information recording method, device and system |
| CN107220912A (en) * | 2017-06-12 | 2017-09-29 | 上海市高级人民法院 | Litigation services intelligence system and robot |
| CN109285262A (en) * | 2018-08-02 | 2019-01-29 | 康敏娜 | A kind of intelligent queuing system of bank outlets |
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