CN112967027A - Cloud platform multi-tenant based 5G message service platform and method - Google Patents
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Abstract
The embodiment of the disclosure provides a cloud platform multi-tenant-based 5G message service platform and a method, which belong to the technical field of communication and specifically comprise the following steps: a console; the 5GRCSchatbot management module is used for newly adding chatbot management, and managing channel sources, names and operator accounts; 5GRCS template management module, used for material and template management, used for card message, text message, multimedia message to carry on card edit and check and management; 5GRCS message management module, for sending record query, ascending record filtering query; 5GRCS reply management module; the 5GRCS user management module is used for managing the chatbot account; the 5GRCS menu management module is used for managing the issued message of the chatbot account; a voice notification module; cloud seat module. By the scheme, the templates corresponding to different messages can be automatically selected, data can be managed in real time, and processing efficiency and adaptability are improved.
Description
Technical Field
The embodiment of the disclosure relates to the technical field of communication, in particular to a cloud platform multi-tenant based 5G message service platform and a method.
Background
At present, there are two using methods for sending domestic short messages: 1, calling through an API (application program interface) interface, and 2, operating and using through an SaaS (software as a service) platform. The common medium and small enterprises have no technical research and development capability and no internal OA system, the short message using mode of the common medium and small enterprises is prone to saas, the common medium and large enterprises have relatively flexible developing capability and using process, and most of the common medium and small enterprises adopt a privatization or hybrid cloud deployment mode to call and adopt API (application program interface) interface docking. The existing 5G message management platform only has the capability of sending a specific 5G message channel butt-joint api, some enterprise 5G message management has template management, but does not have template management corresponding to the template management, so that the inconvenience of an enterprise in the use process is caused, in addition, the statistics and automatic reply capability of the uplink and downlink messages of the enterprise are lacked, so that the use of a client is influenced, meanwhile, one platform cannot meet other requirements of the client in the ecology except for the 5G message, such as voice messages and cloud seats, but the existing platform does not have the capability in the same set of operation interface, so that the use is very inconvenient.
Therefore, an efficient and strong-adaptability 5G message service platform based on a cloud platform and multiple tenants is urgently needed.
Disclosure of Invention
In view of this, the embodiments of the present disclosure provide a cloud platform-based multi-tenant 5G message service platform and a method, which at least partially solve the problems of poor processing efficiency and poor adaptability in the prior art.
In a first aspect, an embodiment of the present disclosure provides a cloud platform multi-tenant based 5G message service platform, including:
a console;
the 5GRCSchatbot management module is used for newly adding chatbot management, and managing channel sources, names and operator accounts;
5GRCS template management module, used for material and template management, used for card message, text message, multimedia message to carry on card edit and check and management;
5GRCS message management module, for sending record query, ascending record filtering query;
the 5GRCS reply management module is used for managing according to the chatbot account number level and distinguishing keyword reply and received message template reply;
the 5GRCS user management module is used for managing the chatbot account;
the 5GRCS menu management module is used for managing the issued message of the chatbot account;
the voice notification module is used for client access management, content management auditing, task management and issuing, and corresponding sending state recording and query functions;
and the cloud seat module is used for customer seat management, call record query, customer crm management, and online seat purchase, charge renewal, query expiration time and management.
According to a specific implementation manner of the embodiment of the disclosure, the console comprises a product overview submodule, a financial management submodule and an account management submodule, wherein the product overview submodule is used for a user to recharge and check business balance, my product and a help center;
the financial management submodule is used for managing account overview, income and expenditure details, consumption details and invoice management;
the account management submodule is used for managing account information, user account management and password security setting.
According to a specific implementation manner of the embodiment of the disclosure, the 5GRCS template management module includes a material management submodule and a template management submodule, and the material management submodule is used for managing picture materials, video materials or voice materials;
the template management submodule is used for editing, reviewing and managing the card information, the text information or the multimedia information.
According to a specific implementation manner of the embodiment of the present disclosure, the 5GRCS message management module includes a message sending submodule, a sending recording submodule, and an uplink recording submodule, where the message sending submodule is configured to send a task management status query and a new task management;
the sending recording submodule is used for inquiring the contents of a corresponding task name, a pushing channel, a message type, a mobile phone number, a template ID, sending time, a sending state and the like;
and the uplink recording submodule is used for inquiring the corresponding mobile phone number or the corresponding keyword according to the chatbot to filter the uplink message.
According to a specific implementation manner of the embodiment of the present disclosure, the 5GRCS reply management module further includes an intelligent reply template matching management submodule, where the intelligent reply template matching management submodule is configured to distinguish reply contents corresponding to different keywords, and perform reply template addition and template content management.
According to a specific implementation manner of the embodiment of the present disclosure, the 5GRCS user management module includes a user list and a blacklist.
According to a specific implementation manner of the embodiment of the present disclosure, the 5GRCS menu management module includes an editing submodule, and the editing submodule is configured to manage, edit, and preview an effect on a suspended menu at the bottom of a message template issued by the chatbot account.
According to a specific implementation manner of the embodiment of the disclosure, the voice notification module comprises a product overview submodule, an upload ringtone submodule, a variable template submodule, a task management submodule and a call record management submodule, wherein the product overview submodule is used for interface parameter information, product introduction, a product protocol, a charging rule and an interface document, the upload ringtone submodule is used for upload management inquiry, audition and deletion of ringtone sent by a user, the variable template submodule is used for templated management, inquiry, addition, deletion, audit and state management of voice messages containing variables, the task management submodule is used for time and task execution, deletion and failed recall management of batch sending of the voice messages, and the call record management submodule is used for sending record state inquiry and retrieval of the client.
According to a specific implementation manner of the embodiment of the disclosure, the cloud seat module comprises a cloud seat management sub-module and a call record sub-module, the cloud seat management sub-module is used for managing a saas login account number path, a paasapi interface account number secret key and an access path, inquiring and managing user seat online purchase, renewal and expiration time, and the call record sub-module is used for inquiring and checking a user call ticket.
In a second aspect, an embodiment of the present disclosure provides a 5G message management method, configured to use a cloud platform multi-tenant based 5G message service platform according to any one of the foregoing disclosed embodiments, where the method includes:
the registered user is registered as a member user through the online service platform;
the registered user submits authentication information of the enterprise user to carry out enterprise real-name information verification;
the enterprise user creates a 5GRCS chatbot robot through a 5GRCSchatbot management module, and opens a corresponding account and a channel;
utilizing a 5GRCS template management module to provide picture, video or voice material management for the enterprise user creation template;
setting reply contents of the 5GRCS chatbot robot aiming at the uplink message, wherein the reply contents comprise intention intelligent matching reply text messages, multimedia messages or message templates;
the enterprise user sets and edits the menu at the bottom of the 5G message template through the 5GRCS menu management module;
the enterprise user adds and imports the client information needing downlink transmission, and sets a corresponding blacklist and corresponding user group management at the same time;
the enterprise user creates a sending task to associate the template information created by the enterprise user and the user group information, and checks the message sending record and the uplink message sending record;
the enterprise user manages the new establishment, starting and suspension setting of the sending ring tone, the variable template and the task, and inquires the state and information of the call record;
and the enterprise user seamlessly performs client service return visit and message follow-up on the system aiming at the user of the uplink feedback message.
The cloud platform multi-tenant based 5G message service platform scheme in the embodiment of the disclosure comprises the following steps: a console; the 5GRCSchatbot management module is used for newly adding chatbot management, and managing channel sources, names and operator accounts; 5GRCS template management module, used for material and template management, used for card message, text message, multimedia message to carry on card edit and check and management; 5GRCS message management module, for sending record query, ascending record filtering query; the 5GRCS reply management module is used for managing according to the chatbot account number level and distinguishing keyword reply and received message template reply; the 5GRCS user management module is used for managing the chatbot account; the 5GRCS menu management module is used for managing the issued message of the chatbot account; the voice notification module is used for client access management, content management auditing, task management and issuing, and corresponding sending state recording and query functions; and the cloud seat module is used for customer seat management, call record query, customer crm management, and online seat purchase, charge renewal, query expiration time and management. By the scheme, the templates corresponding to different messages can be automatically selected, data can be managed in real time, and processing efficiency and adaptability are improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present disclosure, the drawings needed to be used in the embodiments will be briefly described below, and it is apparent that the drawings in the following description are only some embodiments of the present disclosure, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of a cloud platform multi-tenant based 5G message service platform according to an embodiment of the present disclosure;
fig. 2 is a schematic flowchart of a 5G message management method according to an embodiment of the present disclosure.
Summary of reference numerals:
a 5G message service platform 100 based on a cloud platform and multiple tenants;
a console 110;
5GRCS template management module 130;
5GRCS message management module 140;
5GRCS reply management module 150;
5GRCS user management module 160;
5GRCS menu management module 170;
a voice notification module 180;
Detailed Description
The embodiments of the present disclosure are described in detail below with reference to the accompanying drawings.
The embodiments of the present disclosure are described below with specific examples, and other advantages and effects of the present disclosure will be readily apparent to those skilled in the art from the disclosure in the specification. It is to be understood that the described embodiments are merely illustrative of some, and not restrictive, of the embodiments of the disclosure. The disclosure may be embodied or carried out in various other specific embodiments, and various modifications and changes may be made in the details within the description without departing from the spirit of the disclosure. It is to be noted that the features in the following embodiments and examples may be combined with each other without conflict. All other embodiments, which can be derived by a person skilled in the art from the embodiments disclosed herein without making any creative effort, shall fall within the protection scope of the present disclosure.
It is noted that various aspects of the embodiments are described below within the scope of the appended claims. It should be apparent that the aspects described herein may be embodied in a wide variety of forms and that any specific structure and/or function described herein is merely illustrative. Based on the disclosure, one skilled in the art should appreciate that one aspect described herein may be implemented independently of any other aspects and that two or more of these aspects may be combined in various ways. For example, an apparatus may be implemented and/or a method practiced using any number of the aspects set forth herein. Additionally, such an apparatus may be implemented and/or such a method may be practiced using other structure and/or functionality in addition to one or more of the aspects set forth herein.
It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present disclosure, and the drawings only show the components related to the present disclosure rather than the number, shape and size of the components in actual implementation, and the type, amount and ratio of the components in actual implementation may be changed arbitrarily, and the layout of the components may be more complicated.
In addition, in the following description, specific details are provided to facilitate a thorough understanding of the examples. However, it will be understood by those skilled in the art that the aspects may be practiced without these specific details.
At present, there are two using methods for sending domestic short messages: 1, calling through an API (application program interface) interface, and 2, operating and using through an SaaS (software as a service) platform. The common medium and small enterprises have no technical research and development capability and no internal OA system, the short message using mode of the common medium and small enterprises is prone to saas, the common medium and large enterprises have relatively flexible developing capability and using process, and most of the common medium and small enterprises adopt a privatization or hybrid cloud deployment mode to call and adopt API (application program interface) interface docking. The existing 5G message management platform only has the capability of sending a specific 5G message channel butt-joint api, some enterprise 5G message management has template management, but does not have template management corresponding to the template management, so that the inconvenience of an enterprise in the use process is caused, in addition, the statistics and automatic reply capability of the uplink and downlink messages of the enterprise are lacked, so that the use of a client is influenced, meanwhile, one platform cannot meet other requirements of the client in the ecology except for the 5G message, such as voice messages and cloud seats, but the existing platform does not have the capability in the same set of operation interface, so that the use is very inconvenient. The embodiment of the disclosure provides a 5G message service platform based on multiple tenants of a cloud platform, and the method can be applied to a multi-tenant message service processing process in a cloud platform scene.
Referring to fig. 1, a schematic structural diagram of a cloud platform multi-tenant based 5G message service platform provided in the embodiment of the present disclosure is shown. As shown in fig. 1, the cloud platform multi-tenant based 5G message service platform 100 mainly includes:
a console 110;
a 5GRCSchatbot management module 120, configured to manage a newly added chatbot, and manage a channel source, a name, and an operator account;
the 5GRCS template management module 130 is configured to manage the material and the template, and is configured to edit, review, and manage a card message, a text message, and a multimedia message;
5GRCS message management module 140, configured to send a record query and an uplink record filtering query;
the 5GRCS reply management module 150 is used for managing according to the chatbot account number level and distinguishing keyword reply and received message template reply;
a 5GRCS user management module 160, where the 5GRCS user management module 160 is configured to manage the chatbot account;
5GRCS menu management module 170, which is used to manage the issued message of the chatbot account;
the voice notification module 180 is used for client access management, content management auditing, task management and issuing, and corresponding sending state recording and query functions;
and the cloud seat module 190 is used for customer seat management, call record query, customer crm management, and online seat purchase, charge renewal, query expiration time and management.
In specific implementation, the console 110 is connected to the 5GRCSchatbot management module 120, the 5GRCS template management module 130, the 5GRCS message management module 140, the 5GRCS reply management module 150, the 5GRCS user management module 160, the 5GRCS menu management module 170, the voice notification module 180, and the cloud agent module 190. The method comprises the steps of adding chatbot management, managing channel sources, names and operator accounts by a control 5GRCSchatbot management module 120, managing materials and templates by a control 5GRCS template management module 130, editing and reviewing cards and managing card messages, text messages and multimedia messages, sending record query by a control 5GRCS message management module 140, filtering and querying uplink records, managing by a control 5GRCS reply management module 150 according to chatbot account levels, distinguishing keyword reply and message template reply, managing the chatbot account by a control 5GRCS user management module 160, managing the sent messages of the chatbot by a control 5GRCS menu management module 170, accessing customer management, content management review, task management and sending by a control voice notification module 180, and performing corresponding sending state record and query functions by a control cloud seat management module 190, Call log query, customer crm management, and agent online purchase, renewal, query expiration time and management.
According to the cloud platform multi-tenant-based 5G message service platform provided by the embodiment of the disclosure, the templates corresponding to different messages can be automatically selected, and data can be managed in real time, so that the processing efficiency and the adaptability are improved.
On the basis of the above embodiment, the console 110 includes a product overview sub-module, a financial management sub-module and an account management sub-module, and the product overview sub-module is used for the user to recharge and check the business balance, my product and help center;
the financial management submodule is used for managing account overview, income and expenditure details, consumption details and invoice management;
the account management submodule is used for managing account information, user account management and password security setting.
In specific implementation, the console 110 may include a product overview sub-module, a financial management sub-module, and an account management sub-module, where the product overview sub-module is used for a user to add money and check business balance, my product, and help center, the financial management sub-module is used for managing account overview, income and expenditure details, consumption details, and invoice management, and the account management sub-module is used for managing account information, user account management, and password security setting, so as to manage the product and the account.
Optionally, the 5GRCS template management module 130 includes a material management submodule and a template management submodule, where the material management submodule is used to manage picture materials, video materials or voice materials;
the template management submodule is used for editing, reviewing and managing the card information, the text information or the multimedia information.
In specific implementation, the 5GRCS template management module 130 may include a material management sub-module and a template management sub-module, where the material management sub-module is configured to manage a picture material, a video material, or a voice material, and the template management sub-module is configured to perform card editing, review, and management on a card message, a text message, or a multimedia message, so that information can be edited and managed through existing materials.
Optionally, the 5GRCS message management module 140 includes a message sending sub-module, a sending recording sub-module, and an uplink recording sub-module, where the message sending sub-module is configured to send a task management status query and a new task management;
the sending recording submodule is used for inquiring the contents of a corresponding task name, a pushing channel, a message type, a mobile phone number, a template ID, sending time, a sending state and the like;
and the uplink recording submodule is used for inquiring the corresponding mobile phone number or the corresponding keyword according to the chatbot to filter the uplink message.
When in use, the 5GRCS message management module 140 may include a message sending submodule, a sending recording submodule, and an uplink recording submodule. The message sending submodule is used for sending task management state inquiry and newly-built task management, the sending recording submodule is used for inquiring contents such as corresponding task names, pushing channels, message types, mobile phone numbers, template IDs, sending time and sending states, and the uplink recording submodule is used for filtering uplink messages according to the corresponding mobile phone numbers or key words of chatbot inquiry.
On the basis of the above embodiment, the 5GRCS reply management module 150 further includes an intelligent reply template matching management sub-module, where the intelligent reply template matching management sub-module is configured to distinguish reply contents corresponding to different keywords, and perform reply template addition and template content management.
Optionally, the 5GRCS user management module 160 includes a user list and a blacklist.
When the system is used, new addition or batch import management of user information is needed for sending the 5G message, and the blacklist does not allow issuing management and control, so that the management efficiency is improved.
Optionally, the 5GRCS menu management module 170 includes an editing submodule, where the editing submodule is used to manage, edit, and preview an effect on a suspended menu at the bottom of a message template issued by the chatbot account.
In specific implementation, the editing submodule can be used for managing, editing and previewing an effect of a message template bottom suspension menu issued by the chatbot account, so that modification and editing during operation are facilitated.
Optionally, the voice notification module 180 includes a product overview sub-module, an upload ring tone sub-module, a variable template sub-module, a task management sub-module, and a call record management sub-module, where the product overview sub-module is used for interface parameter information, product introduction, product protocol, charging rules, and interface documents, the upload ring tone sub-module is used for upload management query, audition, and deletion of a ring tone sent by a user, the variable template sub-module is used for templated management, query, addition, deletion, audit, and state management of a voice message containing a variable, the task management sub-module is used for time and task execution, deletion, and failure recall management of the batch sending of the voice message, and the call record management sub-module is used for the client to send record state query and retrieval.
In specific implementation, the voice notification module 180 may include a product overview sub-module, an upload ring tone sub-module, a variable template sub-module, a task management sub-module and a call record management sub-module, the product overview sub-module is used for interface parameter information, product introduction, product protocols, charging rules and interface documents, the uploading ring tone sub-module is used for the user to send the uploading management inquiry and the trial listening and deletion of the ring tone, the variable template submodule is used for performing templated management, query, addition, deletion, audit and state management on voice messages containing variables, the task management submodule is used for carrying out time and task execution, deletion and failure recall management on the batch sending of the voice messages, the call record management submodule is used for a client to send record state query and retrieval, so that the content of the voice message can be modified according to actual requirements in the using process.
Optionally, the cloud seat module 190 includes a cloud seat management sub-module and a call record sub-module, the cloud seat management sub-module is configured to manage a saas login account number path, a paasapi interface account number key, and an access path, and query and manage online purchase, renewal, and expiration time of a user seat, and the call record sub-module is configured to query and check a call ticket of a user.
When the system is used, the cloud seat module 190 may include a cloud seat management sub-module and a call record sub-module, the cloud seat management sub-module is configured to manage a saas login account number path, a paasapi interface account number key and an access path, and query and manage user seat online purchase, renewal and expiration time, and the call record sub-module is configured to query and check a user call ticket so as to facilitate convenience of query.
In addition, the embodiment of the present disclosure further provides a 5G message management method, where the method includes:
s201, a registered user is registered to become a member user through an online service platform;
in specific implementation, users who have not registered can register as member users through the online service platform.
S202, the registered user submits authentication information of the enterprise user to carry out enterprise real-name information verification;
specifically, when performing the registration operation, the enterprise real-name information verification may be performed on the authentication information of the enterprise user submitted by the registered user.
S203, the enterprise user creates a 5GRCS chatbot robot through a 5GRCSchatbot management module, and opens a corresponding account and a channel;
in specific implementation, after the registration is successful, the enterprise user can create a 5GRCS chatbot robot through a 5GRCSchatbot management module, and open a corresponding account and a channel.
S204, utilizing a 5GRCS template management module to provide picture, video or voice material management for the enterprise user creation template;
in use, the enterprise user may utilize the 5GRCS template management module to provide picture, video or voice material management for the enterprise user created template.
S205, setting reply contents of the 5GRCS chatbot robot aiming at the uplink message, wherein the reply contents comprise intention intelligent matching reply text messages, multimedia messages or message templates;
specifically, when the reply content of the 5GRCS chatbot robot for the uplink message is set, the reply content may include an intention intelligent matching reply text message, a multimedia message, or a message template.
S206, the enterprise user sets and edits the menu at the bottom of the 5G message template through the 5GRCS menu management module;
meanwhile, the enterprise user can also set and edit the menu at the bottom of the 5G message template through the 5GRCS menu management module.
S207, adding and importing the client information needing downlink transmission by the enterprise user, and setting a corresponding blacklist and corresponding user group management at the same time;
considering that the client information needs to be managed in the using process, the enterprise user can add and import the client information needing to be sent in a downlink mode, and meanwhile, a corresponding blacklist and corresponding user group management are set.
S208, the enterprise user establishes a sending task to associate the template information and the user group information established by the enterprise user, and checks the message sending record and the uplink message sending record;
in specific implementation, the enterprise user creates a sending task to associate the template information created by the enterprise user and the user group information, and checks the message sending record and the uplink message sending record.
S209, the enterprise user manages the new establishment, starting and pause settings of the sending ring tone, the variable template and the task, and inquires the state and information of the call record;
when the enterprise user is used, the enterprise user can manage the new establishment, the starting and the pause setting of the sending ring tone, the variable template and the task, and inquire the state and the information of the call record.
And S210, the enterprise user seamlessly performs client service return visit and message follow-up on the system aiming at the user of the uplink feedback message.
In specific implementation, after sending the message, the enterprise user may perform seamless customer service return visit and message follow-up on the system for the user of the uplink feedback message.
The above description is only for the specific embodiments of the present disclosure, but the scope of the present disclosure is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present disclosure should be covered within the scope of the present disclosure. Therefore, the protection scope of the present disclosure shall be subject to the protection scope of the claims.
Claims (10)
1. A5G message service platform based on a cloud platform and multiple tenants is characterized by comprising:
a console;
the 5GRCSchatbot management module is used for newly adding chatbot management, and managing channel sources, names and operator accounts;
5GRCS template management module, used for material and template management, used for card message, text message, multimedia message to carry on card edit and check and management;
5GRCS message management module, for sending record query, ascending record filtering query;
the 5GRCS reply management module is used for managing according to the chatbot account number level and distinguishing keyword reply and received message template reply;
the 5GRCS user management module is used for managing the chatbot account;
the 5GRCS menu management module is used for managing the issued message of the chatbot account;
the voice notification module is used for client access management, content management auditing, task management and issuing, and corresponding sending state recording and query functions;
and the cloud seat module is used for customer seat management, call record query, customer crm management, and online seat purchase, charge renewal, query expiration time and management.
2. The platform of claim 1, wherein the console comprises a product overview sub-module for a user to recharge and view business balances, my products, help centers, a financial management sub-module, and an account management sub-module;
the financial management submodule is used for managing account overview, income and expenditure details, consumption details and invoice management;
the account management submodule is used for managing account information, user account management and password security setting.
3. The platform of claim 1, wherein the 5GRCS template management module comprises a material management submodule and a template management submodule, the material management submodule being configured to manage picture material, video material or voice material;
the template management submodule is used for editing, reviewing and managing the card information, the text information or the multimedia information.
4. The platform of claim 1, wherein the 5GRCS message management module comprises a message sending sub-module, a sending record sub-module, and an uplink record sub-module, and the message sending sub-module is configured to send a task management status query and a new task management;
the sending recording submodule is used for inquiring the contents of a corresponding task name, a pushing channel, a message type, a mobile phone number, a template ID, sending time, a sending state and the like;
and the uplink recording submodule is used for inquiring the corresponding mobile phone number or the corresponding keyword according to the chatbot to filter the uplink message.
5. The platform of claim 1, wherein the 5GRCS reply management module further comprises an intelligent reply template matching management sub-module, and the intelligent reply template matching management sub-module is configured to distinguish reply contents corresponding to different keywords, reply template addition, and template content management.
6. The platform of claim 1, wherein the 5GRCS user management module comprises a user list and a blacklist.
7. The platform of claim 1, wherein the 5GRCS menu management module comprises an editing submodule configured to manage, edit, and preview effects on a message template bottom hover menu issued by the chatbot account.
8. The platform of claim 1, wherein the voice notification module comprises a product overview sub-module, an upload ring tone sub-module, a variable template sub-module, a task management sub-module, and a call log management sub-module, the product overview sub-module is used for interface parameter information, product introduction, product protocols, charging rules and interface documents, the uploading ring tone sub-module is used for the user to send the uploading management inquiry and the trial listening and deletion of the ring tone, the variable template submodule is used for performing templated management, query, addition, deletion, audit and state management on voice messages containing variables, the task management submodule is used for carrying out time and task execution, deletion and failure recall management on the batch sending of the voice messages, and the call record management submodule is used for inquiring and retrieving the record state sent by a client.
9. The platform of claim 1, wherein the cloud agent module comprises a cloud agent management sub-module and a call record sub-module, the cloud agent management sub-module is used for managing a saas login account number path, a paasapi interface account number key and an access path, inquiring and managing user agent online purchase, renewal and expiration time, and the call record sub-module is used for inquiring and checking a user call ticket.
10. A5G message management method applied to the cloud platform multi-tenant based 5G message service platform of any one of claims 1 to 9, the method comprising:
the registered user is registered as a member user through the online service platform;
the registered user submits authentication information of the enterprise user to carry out enterprise real-name information verification;
the enterprise user creates a 5GRCS chatbot robot through a 5GRCSchatbot management module, and opens a corresponding account and a channel;
utilizing a 5GRCS template management module to provide picture, video or voice material management for the enterprise user creation template;
setting reply contents of the 5GRCS chatbot robot aiming at the uplink message, wherein the reply contents comprise intention intelligent matching reply text messages, multimedia messages or message templates;
the enterprise user sets and edits the menu at the bottom of the 5G message template through the 5GRCS menu management module;
the enterprise user adds and imports the client information needing downlink transmission, and sets a corresponding blacklist and corresponding user group management at the same time;
the enterprise user creates a sending task to associate the template information created by the enterprise user and the user group information, and checks the message sending record and the uplink message sending record;
the enterprise user manages the new establishment, starting and suspension setting of the sending ring tone, the variable template and the task, and inquires the state and information of the call record;
and the enterprise user seamlessly performs client service return visit and message follow-up on the system aiming at the user of the uplink feedback message.
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