CN112951448B - Method, device, equipment and medium for revisiting - Google Patents
Method, device, equipment and medium for revisiting Download PDFInfo
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- CN112951448B CN112951448B CN201911261090.9A CN201911261090A CN112951448B CN 112951448 B CN112951448 B CN 112951448B CN 201911261090 A CN201911261090 A CN 201911261090A CN 112951448 B CN112951448 B CN 112951448B
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- 238000000034 method Methods 0.000 title claims abstract description 55
- 238000004891 communication Methods 0.000 claims abstract description 254
- 238000013475 authorization Methods 0.000 claims abstract description 68
- 230000004044 response Effects 0.000 claims abstract description 49
- 238000012216 screening Methods 0.000 claims description 36
- 238000004590 computer program Methods 0.000 claims description 7
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- 238000010586 diagram Methods 0.000 description 4
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- 238000012163 sequencing technique Methods 0.000 description 3
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
Abstract
The embodiment of the invention provides a return visit method, device, equipment and medium. The method comprises the following steps: sending back visit task information to a first terminal used by a first object; inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold; when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition; sending first assistance information to a second terminal corresponding to the third communication, wherein the first assistance information is used for requesting a user of the second terminal to assist the first object to complete the reply of the return visit task information; and receiving the return visit response information sent by the second terminal. The invention can solve the problem that the return visit object can not independently complete the return visit flow, and improve the return visit success rate.
Description
Technical Field
The present invention relates to the field of communications, and in particular, to a method, apparatus, device, and computer readable storage medium for revisiting.
Background
With the increasing competition in the medical market, medical care requires quality assurance and perfect after-market service just like selecting goods. At present, in addition to continuously improving the medical technology level and the nursing quality for each hospital, patients can obtain high-quality medical services during hospitalization, and return visit after discharge is also an important method for keeping the patients and increasing the trust of the patients to the hospitals.
The fact proves that the actual feeling of the patient can be known through discharge return visit, which is beneficial to objectively evaluating the service and running state of the hospital, effectively improving the medical service quality and promoting the continuous improvement of the business level.
However, at present, the return visit mode of the hospital is single, the return visit object is contacted mainly through the return visit personnel going to the gate or by telephone, the corresponding return visit information is collected and recorded into the system, and the return visit efficiency is lower.
Disclosure of Invention
The embodiment of the invention provides a return visit method, a device, equipment and a computer readable storage medium, which can inquire authorization information corresponding to a return visit object when the return visit object cannot finish a return visit task, and inquire communication objects with close relation with the return visit object based on communication identifications of the return visit object in the authorization information and preset inquiry conditions when the authorization information is inquired, and help the return visit object to finish a return visit flow by sending assistance information to the communication objects. The problem that the return visit object cannot independently finish the return visit flow can be solved, and the return visit success rate is improved.
In a first aspect, the invention provides a method of revisiting, the method comprising: sending back visit task information to a first terminal used by a first object; inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold; when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition; sending first assistance information to a second terminal corresponding to the third communication, wherein the first assistance information is used for requesting a user of the second terminal to assist the first object to complete the reply of the return visit task information; and receiving the return visit response information sent by the second terminal.
In some implementations of the first aspect, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition includes: acquiring communication data corresponding to the second communication identifier; and determining a third communication identifier associated with the second communication identifier according to the preset query condition and the communication data corresponding to the second communication identifier.
In some implementations of the first aspect, the first assistance information includes a filling address of the assistance event information and the return visit response information.
In some implementations of the first aspect, after receiving the return visit reply information sent by the second terminal, the method further includes: and sending display response information to the second terminal, wherein the display response information is used for informing the user of the second terminal that the return visit is completed.
In some implementations of the first aspect, when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, the method further includes: sending back visit task information to a third terminal corresponding to the second communication beacon; when detecting that the reply time length of the third terminal replying the return visit task information exceeds a preset reply time length threshold, determining a fourth communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition; sending second assistance information to a fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information; and receiving the return visit response information sent by the fourth terminal.
In some implementations of the first aspect, the preset query conditions include: a first condition, a second condition, a third condition; wherein the first condition includes at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period; the second condition includes at least one of the following options: age threshold, location range, known communication identity set; the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions.
In a second aspect, the invention provides an apparatus for revisiting, the apparatus comprising: the sending module is used for sending the return visit task information to the first terminal used by the first object; the inquiring module is used for inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold value; the determining module is used for determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information; the sending module is further configured to send first assistance information to a second terminal corresponding to the third communication, where the first assistance information is used to request a user of the second terminal to assist the first object to complete replying of the return visit task information; and the receiving module is used for receiving the return visit response information sent by the second terminal.
In some implementations of the second aspect, the determining module is specifically configured to: acquiring communication data corresponding to the second communication identifier; and determining a third communication identifier associated with the second communication identifier according to the preset query condition and the communication data corresponding to the second communication identifier.
In some implementations of the second aspect, the first assistance information includes a filling address of the assistance event information and the return visit response information.
In some implementations of the second aspect, the sending module is further configured to: and after receiving the return visit response information sent by the second terminal, sending display response information to the second terminal, wherein the display response information is used for informing a user of the second terminal that the return visit is completed.
In some implementations of the second aspect, the sending module is further configured to: when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, sending return visit task information to a third terminal corresponding to the second communication identifier; the determination module is also for: when detecting that the reply time length of the third terminal replying the return visit task information exceeds a preset reply time length threshold, determining a fourth communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition; the sending module is further configured to: sending second assistance information to a fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information; the receiving module is also used for: and receiving the return visit response information sent by the fourth terminal.
In some implementations of the second aspect, the preset query conditions include: a first condition, a second condition, a third condition; wherein the first condition includes at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period; the second condition includes at least one of the following options: age threshold, location range, known communication identity set; the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions.
In a third aspect, the invention provides a return visit apparatus, the apparatus comprising: a processor and a memory storing computer program instructions; the processor, when executing the computer program instructions, implements the method of return visit as described in the first aspect or any of the realizations of the first aspect.
In a fourth aspect, the present invention provides a computer readable storage medium having stored thereon computer program instructions which when executed by a processor implement the method of return visit as described in the first aspect or any of the realizable forms of the first aspect.
The present invention relates to the field of communications, and in particular, to a method, apparatus, device, and computer readable storage medium for revisiting. When the return visit object can not complete the return visit task, inquiring the authorization information corresponding to the return visit object, and when the authorization information is inquired, inquiring the communication objects closely related to the return visit object based on the communication identification of the return visit object in the authorization information and the preset inquiry condition, and helping the return visit object to complete the return visit flow by sending auxiliary information to the communication objects. The problem that the return visit object cannot independently finish the return visit flow can be solved, and the return visit success rate is improved.
Drawings
In order to more clearly illustrate the technical solution of the embodiments of the present invention, the drawings that are needed to be used in the embodiments of the present invention will be briefly described, and other drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic flow chart of a return visit method according to an embodiment of the present invention;
FIG. 2 is a flow chart of another method for revisiting according to an embodiment of the invention;
FIG. 3 is a schematic structural diagram of a return visit device according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a return visit device according to an embodiment of the present invention.
Detailed Description
Features and exemplary embodiments of various aspects of the present invention will be described in detail below, and in order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are merely configured to illustrate the invention and are not configured to limit the invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the invention by showing examples of the invention.
It is noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.
The term "and/or" is herein merely an association relationship describing an associated object, meaning that there may be three relationships, e.g., a and/or B, may represent: a exists alone, A and B exist together, and B exists alone.
User return visit is an important means for obtaining user feedback, but when the object of user return visit is an old user, a low-cultural-level user or a non-linkage user, the user return visit becomes quite difficult, and when the user forgets to return visit or does not trust return visit behaviors, the return visit success rate is low.
In view of this, embodiments of the present invention provide a method, an apparatus, a device, and a computer readable storage medium for a return visit, which can query authorization information corresponding to a return visit object when the return visit object cannot complete a return visit task, and query a communication object having a close relationship with the return visit object based on a communication identifier of the return visit object in the authorization information and a preset query condition when the authorization information is queried, and help the return visit object to complete a return visit procedure by sending assistance information to the communication objects, thereby improving a return visit success rate.
The following describes a return visit method provided by the embodiment of the invention with reference to the accompanying drawings.
Fig. 1 is a flow chart of a return visit method according to an embodiment of the present invention. As shown in fig. 1, the method 100 of revisiting may include S110 through S150.
S110, sending back visit task information to the first terminal used by the first object.
The first object is a return visit object, and can be a patient who is discharged from a hospital or a patient who receives hospital services. Alternatively, the terminal may be a mobile phone, a tablet computer, a notebook computer, or the like.
As a specific example, to learn about the patient's rehabilitation or patient's assessment of the hospital, return visit task information may be sent to the patient's cell phone, which may be used to query the patient for assessment of the patient's rehabilitation or patient's service attitudes to medical personnel.
S120, inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold.
Specifically, the reply duration of the first terminal replying to the return visit task information may be detected, and when the reply duration exceeds a preset reply duration threshold, authorization information corresponding to the first object may be queried according to the identity (e.g. an identification card number) of the initiator of the return visit task (e.g. a hospital initiating the return visit task) and the first object. The preset reply time threshold value can be flexibly set according to actual conditions, and can be 1 hour, 2 hours, 3 hours and the like. Here, the authorization information corresponding to the first object may be pre-established by the first object, and when the authorization information corresponding to the first object is queried, this means that the query of the contact person with the close relationship of the first object is allowed.
In some embodiments, establishing authorization information may first select an authorization object and enter a communication identification of the principal of the return visit object that is truly valid. Second, the validity of the user of the return visit object needs to be verified. And thirdly, displaying the communication data query authorization protocol to the return visit object, obtaining authorization information after the return visit object signs and confirms the authorization protocol, storing the authorization information, and adding the communication identification of the return visit object into an authorization identification library of the authorization object. The authorized object may be a hospital, and the communication identifier may be a mobile phone number, a WeChat account number, a QQ account number, or the like.
As a specific example, the a hospital invites the return visit object (for example, mr. King who is about to discharge) to authorize, first, inputs the mobile phone number that the return visit object (mr. King) is really valid to, and selects the authorized object (a hospital). And secondly, authenticating the authenticity of the user by means of mobile phone verification codes and the like. Thirdly, displaying the telephone traffic information inquiry authorization protocol and content to the return visit object (Mr. king), requesting the return visit object (Mr. king) to carry out signature confirmation, then archiving the authorization information, synchronizing the authorization information to an operator platform, putting the mobile phone number of the return visit object (Mr. king) into an authorization identification library of the authorization object (A hospital), and subsequently verifying the validity of the inquiry request by inquiring the authorization identification library.
S130, when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition.
Specifically, when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, communication data corresponding to the second communication identifier can be acquired, and a third communication identifier associated with the second communication identifier is determined according to a preset query condition and the communication data corresponding to the second communication identifier. The third communication identifier has a close relationship with the second communication identifier, which can be understood as that the user corresponding to the third communication identifier has a close relationship with the return visit object, and the number of the third communication identifiers is at least one, that is, at least one communication object having a close relationship with the return visit object. In addition, the preset query condition may include: the first condition, the second condition and the third condition. It can be understood that the preset query conditions can be flexibly adjusted according to actual conditions.
In some embodiments, the communication data corresponding to the second communication identifier may be screened according to the first condition to obtain a first data set, and the first data set may be screened again according to the second condition to obtain a second data set; and screening the second data set again according to the third condition to obtain a third communication identifier associated with the second communication identifier.
The first condition may include at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period. The time start-stop range refers to a start-stop time period of communication behaviors in communication data, and can be used for screening the communication data of a specified time period of a return visit object, and the time start-stop range can be 3 months recently. The daily designated time period refers to a designated time period in one day, and can be divided into a working time period and a private time period, and can be used for screening communication data of a return visit object of the designated time period in one day. The positioning region overlapping ratio refers to the similarity degree of geographic positions of two communication parties in communication data, and can be used for screening the communication data between the two communication parties with similar geographic positions, wherein the two communication parties refer to a return visit object and a communication object corresponding to the return visit object, and the communication object corresponding to the return visit object refers to a communication object corresponding to a communication identifier of the return visit object. The daily appointed time period and the positioning region overlap ratio can be combined to obtain the positioning region overlap ratio based on the daily appointed time period, and the method can be used for screening communication data between two communication parties with similar geographic positions in the daily appointed time period.
The second condition may include at least one of the following options: age threshold, location range, known communication identity set. The age threshold refers to an upper limit or a lower limit of the age of the communication object corresponding to the return visit object in the communication data, and can be used for filtering the communication data of the communication object in the specified age range corresponding to the return visit object, for example, eliminating the communication data of the communication object with the age exceeding 60 years of communication with the return visit object. The positioning range refers to a distance range of a position between the return visit object and the corresponding communication object in the communication data, and can be used for screening the communication data of the communication object with a specified distance range corresponding to the return visit object, for example, screening the communication data of the communication object except for 1 km from the return visit object. The known communication identifier set refers to a set of communication identifiers of known communication objects corresponding to return visit objects in communication data, for example, communication identifiers corresponding to related doctors can be used for screening communication data corresponding to communication identifiers other than the known communication identifier set.
The third condition may include at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions. The family member screening conditions can be used for classifying the communication identifications of the communication objects corresponding to the return visit objects into family member communication identifications according to the communication data and sequencing the family member communication identifications according to the degree of compactness of the relationship. The friend screening condition can be used for classifying the communication identifications of the communication objects corresponding to the return visit objects into friend communication identifications according to the communication data and sequencing the friend communication identifications according to the degree of relationship compactness. The colleague screening condition may be used to classify the communication identifier of the communication object corresponding to the return visit object into colleague communication identifiers according to the communication data and sort the colleague communication identifiers according to the relationship tightness. The neighbor screening condition can be used for classifying the communication identifications of the communication objects corresponding to the return visit objects into neighbor communication identifications according to the communication data and sequencing the communication identifications according to the degree of relationship compactness.
The process of obtaining the third communication identifier may be described in the following in connection with a specific embodiment, where the communication identifier is a mobile phone number, specifically as follows: firstly, calling a telephone traffic data inquiry interface provided by an operator, and inputting a second communication identification through the telephone traffic data inquiry interface. And secondly, the operator telephone traffic data platform feeds back according to the preset query condition and the telephone traffic data corresponding to the second communication identifiers, synthesizes various weights, and returns a designated number of third communication identifiers associated with the second communication identifiers from high to low.
And S140, sending first assistance information to a second terminal corresponding to the third communication identifier, wherein the first assistance information is used for requesting a user of the second terminal to assist the first object to complete the reply of the return visit task information.
The second terminal corresponding to the third communication identifier may be a terminal device used by a communication object closely related to the return visit object, for example, a mobile phone, a tablet computer, a notebook computer, and the like. Here, the first assistance information may include a filling address of the assistance event information and the return visit response information.
As a specific example, the first assistance information may be sent to the communication object with close relationship of the return visit object by means of a short multimedia message, a micro message, an in-application message, and the like. And the first assistance information may have the following preset format: "[ XX Hospital ] the respected user, for your knowledge of XXX (return visit object name) health, XX Hospital requests your assistance, please contact XXX, and complete the following Hospital return visit http: address of filling in of the// return visit response message, you will get hospital xxx rewards (incentive message) ".
S150, receiving the return visit response information sent by the second terminal.
Specifically, after the second terminal receives the first assistance information, the second terminal user can access the filling address of the return visit response information, namely, the communication object closely related to the return visit object. If the return visit task is not completed, the return visit response information can be displayed, the return visit response information is prompted and guided to complete filling of the return visit response information, and the filled return visit response information sent by the second terminal is received. In addition, after the return visit task is completed, thank you or incentive information can be presented.
According to the return visit method, when the return visit object cannot complete the return visit task, the authorization information corresponding to the return visit object can be queried, and when the authorization information is queried, the communication objects with close relation with the return visit object are queried based on the communication identification of the return visit object in the authorization information and the preset query condition, and the return visit object is helped to complete the return visit flow by sending the assistance information to the communication objects. The problem that the return visit object cannot independently finish the return visit flow can be solved, and the return visit success rate is improved.
In some embodiments, after receiving the return visit response information sent by the second terminal, the display response information may be sent to the second terminal, where the display response information is used to notify the user of the second terminal that the return visit is completed.
Optionally, when the return visit response information sent by the second terminal is received in a preset return visit time period, the display response information may be sent to the second terminal, where the preset return visit time period may be flexibly set according to the actual situation. When the return visit response information sent by the second terminal is not received in the preset return visit time period, the first assistance information can be sent to the second terminal corresponding to each third communication identifier again, more third communication identifiers are determined again, and the first assistance information is sent to the second terminal corresponding to each third communication identifier determined again. If no return visit response information is received within the preset return visit time period of the designated times, the manual processing can be submitted. Multiple revisits are performed based on the communication objects which are continuously increased and are closely related to the revisit objects, so that the success rate of the revisit can be increased.
Fig. 2 is a flow chart of another return visit method provided in an embodiment of the present invention, where the method shown in fig. 2 mainly includes the following steps:
first, the access task information may be transmitted back to the first terminal used by the first object. And secondly, detecting whether the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold value. If not, continuing to detect the recovery time. If yes, determining whether authorization information corresponding to the first object is queried. If not, ending the return visit. If so, determining whether the first communication identification of the first terminal is consistent with the second communication identification in the authorization information. If the second communication identification and the preset query conditions are consistent, a third communication identification associated with the second communication identification can be determined according to the second communication identification and the preset query conditions. And sending the first assistance information to a second terminal corresponding to the third communication identifier, and receiving the return visit response information sent by the second terminal. If the first terminal and the second terminal are inconsistent, the visit task information can be sent back to the third terminal corresponding to the second communication identifier. Here, the first communication identifier is inconsistent with the second communication identifier in the authorization information, which indicates that the first communication identifier is not a communication identifier actually valid for the first object, and the second communication identifier is to be used as a communication identifier actually valid for the first object when the second communication identifier is used as a reference. For example, the first object is sent to the hospital by a relative or passer-by, and the first communication identity left at this time may be the communication identity of the relative or passer-by. Then, whether the reply time length of the third terminal replying the return visit task information exceeds a preset reply time length threshold value or not can be detected. If not, continuing to detect the recovery time. If the second communication identification exceeds the first communication identification, a fourth communication identification associated with the second communication identification can be determined according to the second communication identification and a preset query condition. And sending second assistance information to a fourth terminal corresponding to the fourth communication identification, and receiving return visit response information sent by the fourth terminal. The second assistance information may be used to request the user of the fourth terminal to assist the first object to complete the reply of the return visit task information.
Fig. 3 is a schematic structural diagram of a return visit device according to an embodiment of the present invention, and as shown in fig. 3, the return visit device 200 may include: a sending module 210, a querying module 220, a determining module 230, and a receiving module 240.
The sending module 210 is configured to send the return visit task information to a first terminal used by the first object. The query module 220 is configured to query authorization information corresponding to the first object when it is detected that a response time length of the first terminal for responding to the return visit task information exceeds a preset response time length threshold. The determining module 230 is configured to determine, when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition. The sending module 210 is further configured to send first assistance information to a second terminal corresponding to the third communication, where the first assistance information is used to request a user of the second terminal to assist the first object to complete a reply of the return visit task information. The receiving module 240 is configured to receive the return visit response information sent by the second terminal.
In some embodiments, the determining module 230 is specifically configured to obtain communication data corresponding to the second communication identifier. And determining a third communication identifier associated with the second communication identifier according to the preset query condition and the communication data corresponding to the second communication identifier.
In some embodiments, the first assistance information includes a filling address of the assistance event information and the return visit response information.
In some embodiments, the sending module 210 is further configured to send presentation response information to the second terminal after receiving the return visit response information sent by the second terminal, where the presentation response information is used to notify the user of the second terminal that the return visit is completed.
In some embodiments, the sending module 210 is further configured to send the return visit task information to the third terminal corresponding to the second communication identifier when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information. The determining module 230 is further configured to determine, when detecting that a reply time length of the third terminal replying to the return visit task information exceeds a preset reply time length threshold, a fourth communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition. The sending module 210 is further configured to send second assistance information to a fourth terminal corresponding to the fourth communication, where the second assistance information is used to request a user of the fourth terminal to assist the first object to complete the reply of the return visit task information. The receiving module 240 is further configured to receive the return visit response information sent by the fourth terminal.
In some embodiments, the preset query conditions include: the first condition, the second condition and the third condition. Wherein the first condition includes at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period. The second condition includes at least one of the following options: age threshold, location range, known number set. The third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions.
The return visit device provided by the embodiment of the invention can inquire the authorization information corresponding to the return visit object when the return visit object can not complete the return visit task, and inquire the communication object closely related to the return visit object based on the communication identification of the return visit object in the authorization information and the preset inquiry condition when the authorization information is inquired, and help the return visit object to complete the return visit flow by sending the assistance information to the communication object. The problem that the return visit object cannot independently finish the return visit flow can be solved, and the return visit success rate is improved.
It will be appreciated that the apparatus 200 for return visit according to the embodiment of the present invention may correspond to the execution body of the method for return visit in fig. 1 according to the embodiment of the present invention, and specific details of the operation and/or functions of each module/unit of the apparatus 200 for return visit may be referred to the description of the corresponding parts in the method for return visit in fig. 1 according to the embodiment of the present invention, which is not repeated herein for brevity.
Fig. 4 is a schematic hardware structure of a return visit device according to an embodiment of the present invention.
As shown in fig. 4, the return visit device 300 in the present embodiment includes an input device 301, an input interface 302, a central processor 303, a memory 304, an output interface 305, and an output device 306. The input interface 302, the central processing unit 303, the memory 304, and the output interface 305 are connected to each other through a bus 310, and the input device 301 and the output device 306 are connected to the bus 310 through the input interface 302 and the output interface 305, respectively, and further connected to other components of the return visit device 300.
Specifically, the input device 301 receives input information from the outside, and transmits the input information to the central processor 303 through the input interface 302; the central processor 303 processes the input information based on computer executable instructions stored in the memory 304 to generate output information, temporarily or permanently stores the output information in the memory 304, and then transmits the output information to the output device 306 through the output interface 305; the output device 306 outputs the output information to the outside of the revisited device 300 for use by the user.
That is, the return visit device shown in fig. 4 may also be implemented to include: a memory storing computer-executable instructions; and a processor that, when executing the computer-executable instructions, can implement the method of revisiting described in connection with the example shown in fig. 1.
In one embodiment, the return visit apparatus 300 shown in FIG. 4 includes: a memory 304 for storing a program; the processor 303 is configured to execute a program stored in the memory, so as to execute the return visit method provided by the embodiment of the present invention.
Embodiments of the present invention also provide a computer readable storage medium having computer program instructions stored thereon; the computer program instructions, when executed by the processor, implement the return visit method provided by the embodiment of the invention.
It should be understood that the invention is not limited to the particular arrangements and instrumentality described above and shown in the drawings. For the sake of brevity, a detailed description of known methods is omitted here. In the above embodiments, several specific steps are described and shown as examples. However, the method processes of the present invention are not limited to the specific steps described and shown, and those skilled in the art can make various changes, modifications and additions, or change the order between steps, after appreciating the spirit of the present invention.
The functional blocks shown in the above-described structural block diagrams may be implemented in hardware, software, firmware, or a combination thereof. When implemented in hardware, it may be, for example, an electronic circuit, an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), suitable firmware, a plug-in, a function card, or the like. When implemented in software, the elements of the invention are the programs or code segments used to perform the required tasks. The program or code segments may be stored in a machine readable medium or transmitted over transmission media or communication links by a data signal carried in a carrier wave. A "machine-readable medium" may include any medium that can store or transfer information. Examples of machine-readable media include electronic circuitry, semiconductor Memory devices, read-Only Memory (ROM), flash Memory, erasable ROM (EROM), floppy disks, CD-ROMs, optical disks, hard disks, fiber optic media, radio Frequency (RF) links, and the like. The code segments may be downloaded via computer networks such as the internet, intranets, etc.
It should also be noted that the exemplary embodiments mentioned in this disclosure describe some methods or systems based on a series of steps or devices. However, the present invention is not limited to the order of the above-described steps, that is, the steps may be performed in the order mentioned in the embodiments, or may be performed in a different order from the order in the embodiments, or several steps may be performed simultaneously.
In the foregoing, only the specific embodiments of the present invention are described, and it will be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the systems, modules and units described above may refer to the corresponding processes in the foregoing method embodiments, which are not repeated herein. It should be understood that the scope of the present invention is not limited thereto, and any equivalent modifications or substitutions can be easily made by those skilled in the art within the technical scope of the present invention, and they should be included in the scope of the present invention.
Claims (12)
1. A method of revisiting, the method comprising:
sending back visit task information to a first terminal used by a first object;
inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying to the return visit task information exceeds a preset reply time length threshold;
when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition;
sending first assistance information to a second terminal corresponding to the third communication identifier, wherein the first assistance information is used for requesting a user of the second terminal to assist the first object to complete the reply of the return visit task information;
receiving return visit response information sent by the second terminal;
the communication identifier is a unique identifier of communication between users, and the preset query condition comprises: at least one of the first condition, the second condition, and the third condition;
the first condition includes at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period;
the second condition includes at least one of the following options: age threshold, location range, known communication identity set;
the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions.
2. The method of claim 1, wherein the determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition comprises:
acquiring communication data corresponding to the second communication identifier;
and determining a third communication identifier associated with the second communication identifier according to the preset query condition and the communication data corresponding to the second communication identifier.
3. The method of claim 1, wherein the first assistance information includes filling addresses of assistance event information and return visit response information.
4. The method of claim 1, wherein after receiving the return visit response message sent by the second terminal, the method further comprises:
and sending display response information to the second terminal, wherein the display response information is used for notifying the user of the second terminal that the return visit is completed.
5. The method of claim 1, wherein when authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, the method further comprises:
sending the return visit task information to a third terminal corresponding to the second communication identifier;
when detecting that the reply time length of the third terminal replying to the return visit task information exceeds the preset reply time length threshold, determining a fourth communication identifier associated with the second communication identifier according to the second communication identifier and the preset query condition;
sending second assistance information to a fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information;
and receiving the return visit response information sent by the fourth terminal.
6. A device for return visit, the device comprising:
the sending module is used for sending the return visit task information to the first terminal used by the first object;
the inquiring module is used for inquiring the authorization information corresponding to the first object when detecting that the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold;
the determining module is used for determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information;
the sending module is further configured to send first assistance information to a second terminal corresponding to the third communication, where the first assistance information is used to request a user of the second terminal to assist the first object to complete a reply of the return visit task information;
the receiving module is used for receiving the return visit response information sent by the second terminal;
the communication identifier is a unique identifier of communication between users, and the preset query condition comprises: at least one of the first condition, the second condition, and the third condition;
the first condition includes at least one of the following options: time starting and stopping range, daily appointed time period, positioning region overlapping ratio and positioning region overlapping ratio based on daily appointed time period;
the second condition includes at least one of the following options: age threshold, location range, known communication identity set;
the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions, neighbor screening conditions.
7. The apparatus of claim 6, wherein the determining module is specifically configured to:
acquiring communication data corresponding to the second communication identifier;
and determining a third communication identifier associated with the second communication identifier according to the preset query condition and the communication data corresponding to the second communication identifier.
8. The apparatus of claim 6, wherein the first assistance information includes filling addresses of assistance event information and return visit response information.
9. The apparatus of claim 6, wherein the means for transmitting is further configured to:
and after receiving the return visit response information sent by the second terminal, sending display response information to the second terminal, wherein the display response information is used for notifying the user of the second terminal that the return visit is completed.
10. The apparatus of claim 6, wherein the device comprises a plurality of sensors,
the sending module is further configured to: when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, sending the return visit task information to a third terminal corresponding to the second communication identifier;
the determining module is further configured to: when detecting that the reply time length of the third terminal replying to the return visit task information exceeds the preset reply time length threshold, determining a fourth communication identifier associated with the second communication identifier according to the second communication identifier and the preset query condition;
the sending module is further configured to: sending second assistance information to a fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information;
the receiving module is further configured to: and receiving the return visit response information sent by the fourth terminal.
11. A return visit apparatus, the apparatus comprising: a processor and a memory storing computer program instructions;
the method of revisiting of any of claims 1-5 when executed by the processor.
12. A computer readable storage medium having stored thereon computer program instructions which when executed by a processor implement a method of revisiting according to any of claims 1-5.
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