CN112884299B - Automatic order receiving method, equipment and medium - Google Patents
Automatic order receiving method, equipment and medium Download PDFInfo
- Publication number
- CN112884299B CN112884299B CN202110129352.7A CN202110129352A CN112884299B CN 112884299 B CN112884299 B CN 112884299B CN 202110129352 A CN202110129352 A CN 202110129352A CN 112884299 B CN112884299 B CN 112884299B
- Authority
- CN
- China
- Prior art keywords
- order
- information
- server
- service
- order receiving
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 title claims abstract description 62
- 238000012790 confirmation Methods 0.000 claims abstract description 56
- 230000008569 process Effects 0.000 claims description 12
- 230000002159 abnormal effect Effects 0.000 claims description 4
- 238000012544 monitoring process Methods 0.000 claims description 3
- 239000000284 extract Substances 0.000 claims description 2
- 238000012545 processing Methods 0.000 abstract description 24
- 230000004044 response Effects 0.000 abstract description 11
- 230000007246 mechanism Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000001960 triggered effect Effects 0.000 description 4
- 238000004891 communication Methods 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 238000001514 detection method Methods 0.000 description 2
- 230000002349 favourable effect Effects 0.000 description 2
- 238000013459 approach Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
- G06Q30/0637—Approvals
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Economics (AREA)
- Tourism & Hospitality (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Marketing (AREA)
- Entrepreneurship & Innovation (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Educational Administration (AREA)
- Game Theory and Decision Science (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Telephonic Communication Services (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The embodiment of the invention provides an automatic order receiving method, equipment and a medium. The method comprises the following steps: and determining a target order matched with the server in response to the order information of the user side and the server information, wherein the user side is a client side positioned at the user side, and the server is a client side positioned at the service personnel side. And further, judging whether the server is in an automatic order receiving mode or not through the working mode of the server in the server information. If the working mode of the server side is judged to be an automatic order receiving mode, order allocation information corresponding to the target order is generated, and the order allocation information is sent to the server side; and responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful. The matching target order is distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information fed back automatically by the server, so that the order receiving flow is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Description
Technical Field
The present invention relates to the field of data processing, and in particular, to an automatic order receiving method, apparatus, and medium.
Background
With the continuous development of the internet and mobile terminal devices, people are increasingly accustomed to subscribing to various services, such as a cleaning service for going to the gate, and a service for the jingsao, using web pages or applications.
Taking the home service as an example, after a client subscribes to a certain home service by ordering the client, the client sends order information to a service platform. Furthermore, the household service personnel can check the issued order information through the service platform, select and click the order of the cardiology instrument, and complete the order receiving operation. However, in the working or commuting process, the housekeeping service personnel often cannot pay attention to the update condition of the order at any time, so that the order information issued by the service platform is not timely received by the housekeeping service personnel, and the order receiving rate of the housekeeping service personnel is low. Even, in some applications penalty mechanisms are triggered due to the fact that the home attendant is not receiving orders in time, e.g. reducing the amount of orders.
Disclosure of Invention
The embodiment of the invention provides an automatic order receiving method, equipment and medium, which are used for simplifying an order receiving process and improving an order receiving rate.
In a first aspect, an embodiment of the present invention provides an automatic order receiving method, applied to a service platform, where
Determining a target order matched with a server in response to order information of the user and server information, wherein the user is a client located at a user side, the server is a client located at a service personnel side, and the server information comprises a working mode of the server;
Judging whether the server is in an automatic order receiving mode or not;
If the working mode of the server side is judged to be an automatic order receiving mode, order allocation information corresponding to the target order is generated, and the order allocation information is sent to the server side;
and responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful.
In a second aspect, the embodiment of the invention also provides an automatic order receiving method, which is applied to a server, wherein the server is a client located at a server side; wherein the method comprises the steps of
The method comprises the steps that server side information is sent to a service platform, the server side information is used for determining a target order matched with the server side by combining order information of a user side, the user side is a client side located on the user side, the server side information comprises a working mode of the server side, and the working mode of the server side is an automatic order receiving mode;
receiving order allocation information sent by a service platform, wherein the order allocation information is used for indicating allocation of a target order to a service end;
And generating order receiving confirmation information based on the order allocation information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the service terminal is successful.
In a third aspect, an embodiment of the present invention provides an automatic order receiving apparatus, including a processing unit and a transceiver unit, where
The processing unit is used for judging whether the server is in an automatic order receiving mode or not; if the working mode of the server is judged to be an automatic order receiving mode, distributing the target order to the server to generate order distribution information corresponding to the target order;
The receiving and transmitting unit is used for responding to order information of a user side and server side information to determine a target order matched with the server side, wherein the user side is a client side positioned at the user side, the server side is a client side positioned at a service personnel side, and the server side information comprises a working mode of the server side; the order allocation information corresponding to the target order is sent to a server; and responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful.
In a fourth aspect, an embodiment of the present invention further provides an automatic order receiving device, including a processing unit and a transceiver unit, where
The receiving and transmitting unit is used for sending server side information to the service platform, the server side information is used for determining a target order matched with the server side by combining the order information of the user side, the user side is a client side positioned at the user side, the server side information comprises a working mode of the server side, and the working mode of the server side is an automatic order receiving mode; receiving order allocation information sent by a service platform, wherein the order allocation information is used for indicating allocation of a target order to a service end; automatically feeding back receipt confirmation information to the service platform;
And the processing unit is used for generating order receiving confirmation information based on the order allocation information, wherein the order receiving confirmation information is used for indicating that the service terminal is successful.
In a fifth aspect, an embodiment of the present invention provides an electronic device, including a processor and a memory, where the memory stores executable code, and when the executable code is executed by the processor, the processor is enabled to at least implement the automatic order taking method in any aspect.
Embodiments of the present invention also provide a system including a processor and a memory having at least one instruction, at least one program, code set, or instruction set stored therein, the at least one instruction, at least one program, code set, or instruction set being loaded and executed by the processor to implement an automated order taking method as described above.
Embodiments of the present invention further provide a computer readable medium having stored thereon at least one instruction, at least one program, code set, or instruction set loaded and executed by a processor to implement an automated order taking method as described above.
In the technical scheme provided by the embodiment of the invention, the target order matched with the server is determined in response to the order information of the user side and the server information, wherein the user side is a client side positioned at the user side, and the server side is a client side positioned at the service personnel side. And further, judging whether the server is in an automatic order receiving mode or not through the working mode of the server in the server information. If the working mode of the server is the automatic order receiving mode, order allocation information corresponding to the target order is generated, and the order allocation information is sent to the server. Finally, after receiving the order allocation information, the service platform can automatically feed back the order receiving confirmation information for indicating that the service terminal is successful, so that the service platform can determine that the service terminal is successful.
In the scheme, the matched target order is distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving flow is greatly simplified, the order receiving failure (even a punishment mechanism is triggered) caused by untimely manual order receiving is avoided, and the order receiving rate and the order processing efficiency of service personnel are improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required for the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic flow chart of an automatic order receiving method according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of another automatic interfacing method according to an embodiment of the present invention;
FIG. 3 is a schematic structural diagram of an automatic order receiving device according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of another automatic order receiving device according to an embodiment of the present invention;
Fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments of the present invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, the "plurality" generally includes at least two.
The words "if", as used herein, may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrase "if determined" or "if detected (stated condition or event)" may be interpreted as "when determined" or "in response to determination" or "when detected (stated condition or event)" or "in response to detection (stated condition or event), depending on the context.
In addition, the sequence of steps in the method embodiments described below is only an example and is not strictly limited.
The automatic order taking scheme provided by the embodiment of the invention is suitable for various order taking scenes. In practical application, the automatic order taking scheme is applied to a clean order taking scene, a cockroach-eliminating order taking scene and the like in a household business system. In the scenes, the automatic order receiving scheme can automatically match and receive the orders of all the household business orders, so that the order receiving process of all the household business orders is started, the order receiving failure caused by untimely manual order receiving is avoided, and even a punishment mechanism is triggered. Of course, the automatic order taking scheme may also be applied to other scenarios, and is not limited herein.
Taking the home service as an example, after a client subscribes to a certain home service by ordering the client, the client sends order information to a service platform. Furthermore, the household service personnel can check the issued order information through the service platform, select and click the order of the cardiology instrument, and complete the order receiving operation. However, in the working or commuting process, the housekeeping service personnel often cannot pay attention to the update condition of the order at any time, so that the order information issued by the service platform is not timely received by the housekeeping service personnel, and the order receiving rate of the housekeeping service personnel is low.
In order to solve the technical problems, the embodiment of the invention provides an automatic order receiving method, equipment and medium, which are used for simplifying an order receiving process and improving an order receiving rate. The basic idea of the automatic order receiving scheme is specifically as follows:
In the automatic order receiving scheme, a target order matched with a server is determined in response to order information of the user side and server information, wherein the user side is a client side located at a user side, and the server side is a client side located at a service personnel side. And further, judging whether the server is in an automatic order receiving mode or not through the working mode of the server in the server information. If the working mode of the server is the automatic order receiving mode, order allocation information corresponding to the target order is generated, and the order allocation information is sent to the server. Therefore, after the server receives the order allocation information, the server can automatically feed back the order receiving confirmation information for indicating that the server receives the order successfully, so that the service platform can determine that the server receives the order successfully.
Therefore, by distributing the matched target order for the server in the automatic order receiving mode and completing the order receiving operation based on the order receiving confirmation information automatically fed back by the server, the order receiving process is greatly simplified, the order receiving failure (even trigger punishment mechanism) caused by untimely manual order receiving is avoided, and the order receiving rate of service personnel and the order processing efficiency are improved.
Having described the basic idea of an automatic order taking scheme, various non-limiting embodiments of the present invention are specifically described below.
The following describes the execution of the automatic order taking scheme with reference to the following examples.
Fig. 1 is a schematic flow chart of an automatic order receiving method according to an embodiment of the present invention. The method is applied to the service platform. The service platform may be implemented as a cloud platform, or may be implemented in other forms, and the present invention is not limited. The client accessing the service platform at least comprises a user side and a service side, wherein the user side is a client positioned at the user side, and the service side is a client positioned at the service personnel side. As shown in fig. 1, the automatic interfacing method includes:
101. determining a target order matched with a server in response to order information of a user side and server information, wherein the server information comprises a working mode of the server;
102. Judging whether the server is in an automatic order receiving mode or not;
103. If the working mode of the server side is judged to be an automatic order receiving mode, order allocation information corresponding to the target order is generated, and the order allocation information is sent to the server side;
104. And responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful.
In the automatic order receiving method shown in fig. 1, the order receiving operation is completed by distributing the matched target order to the server in the automatic order receiving mode and based on the order receiving confirmation information automatically fed back by the server, so that the order receiving flow is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
The following describes a specific embodiment of the steps shown in fig. 1 by taking a home service as an example.
First, in 101, the service platform obtains order information of a user side and server side information, and further, determines a target order matched with the server side in response to the order information of the user side and the server side information. In an alternative embodiment, the server periodically reports the server information to the service platform, so that the service platform maintains and updates the server information in time. In another embodiment, the service platform may also request the server side information from the server side after receiving the order information of the user side, so as to ensure timeliness of the server side information.
Specifically, in 101, determining a target order matched with the server may be implemented as:
judging whether the server side is matched with an order indicated by the order information according to the order information and the server side information, wherein the order information comprises the indicated order, user demand information, a reservation period and a position of a user, and the server side information also comprises the position of a service person, the server side order information and commute route information; and if the server side is matched with the order indicated by the order information, determining the order indicated by the order information to be a target order.
In the above steps, optionally, according to the order information and the server information, an optional implementation manner for judging whether the server matches with the order indicated by the order information is specifically:
Firstly, judging whether the service personnel type is matched with the user demand information. If the service personnel type is inconsistent with the user demand information, namely, the service personnel type is inconsistent with the service type indicated in the user demand information, the current service personnel is not capable of providing the service required by the user, and in this case, the service end can be judged to be not matched with the order indicated by the current order information. If the service personnel type is consistent with the user demand information, that is, the service personnel type is consistent with the service type indicated in the user demand information, the current service personnel can provide the service required by the user, and in this case, whether the reservation period of the order indicated by the order information is in the idle period of the service personnel can be further judged according to the order information of the service side and the order information. If the reservation period is not in the idle period of the service personnel, the current service personnel cannot provide service in the reservation period, and in this case, the service side can be judged to be not matched with the order indicated by the current order information.
Further, if the reserved period is in the idle period of the service personnel, it is indicated that the current service personnel can provide service in the reserved period, in this case, it can be further determined whether the distance between the position where the user is located and the position where the service personnel is located is smaller than a first threshold value, and whether the commute duration between the orders is smaller than a second threshold value is determined according to the commute route information and the position where the user is located. If the distance between the position of the user and the position of the service personnel is not smaller than the first threshold value, the user is far away from the service personnel, and in this case, in order to avoid long-distance commuting, it can be determined that the service end is not matched with the order indicated by the current order information. If the commute time length between each order is not less than the second threshold value, the commute time between the upper order and the lower order is too long, and in this case, in order to avoid long-distance commute, the server side and the order indicated by the current order information can be judged to be not matched.
Finally, if the distance between the position of the user and the position of the service personnel is smaller than a first threshold value and the commute duration between the orders is smaller than a second threshold value, the service side is judged to be matched with the order indicated by the order information.
The order of judgment in the above implementation is merely an example, and the order of the above steps is not limited herein.
In practical application, in the above example, the matching degree of the service end and the order information indicating the order is judged by the service end information such as the service personnel type, the idle period of the service personnel, the commute route information, the position of the service personnel and the like, and the matching degree can be judged by other service end information or strategies. For example, the matching degree of the server side and the order information indication order can be judged based on the score of the service personnel in a certain area. For another example, the matching degree of the server side and the order information indication order is judged based on the order receiving preference of the service personnel, such as a frequent order receiving area or an area with a strong order receiving intention. Reference is made to the above for a specific implementation, which is not described in detail here.
Further, after determining the target order matching the server, it may be further determined whether the server is in the automatic order receiving mode in 102. For example, whether the working mode of the server is an automatic order receiving mode is judged, if yes, the working mode of the server is judged to be the automatic order receiving mode.
After determining that the operation mode of the server is the automatic order taking mode, in 103, order allocation information corresponding to the target order is generated, and the order allocation information is transmitted to the server.
Specifically, in an alternative embodiment, the order identifier, the user requirement information, the reservation period and the location of the user are extracted from the order information, and then the order introduction is generated based on the user requirement information, the reservation period and the location of the user, and the order identifier and the order introduction are sent to the server as order distribution information. After receiving the order distribution information, the server analyzes the order identification and the order introduction from the order distribution information, updates the server information based on the order identification and the order introduction, pushes the order introduction to a display interface, and displays the order introduction to service personnel. Or the order introduction can also be used as page content, and the service personnel clicks related options to trigger the display.
Finally, after the order allocation information is sent to the server, in 104, the server responds to the order receiving confirmation information automatically fed back by the server to determine that the server receives the order successfully. In practical application, optionally, after 104, the service order information and the commute route information in the service information can be updated according to the order receiving confirmation information, so as to ensure the reliability of the service information.
Optionally, after the order allocation information is sent to the server, if the order receiving confirmation information automatically fed back by the server is not received within a preset monitoring duration, it is determined that the server fails to trigger the automatic order receiving process, and in this case, the server may be marked as an abnormal server and the server is processed according to a preset abnormal processing rule. For example, an inquiry message or an inquiry phone is pushed according to a preset exception handling rule so as to trigger a service person to manually connect with the service platform, thereby timely recovering the automatic order receiving process.
In an alternative embodiment, after receiving the order allocation information, the server generates order receiving confirmation information based on the order allocation information, and automatically feeds back the order receiving confirmation information to the service platform, where the order receiving confirmation information is used to indicate that the server receives an order successfully. Specifically, the server side extracts target order information from the order allocation information, and generates order receiving confirmation information corresponding to the target order information. Further, after receiving the order receiving confirmation information, the service platform responds to the order receiving confirmation information automatically fed back by the service end to determine that the service end is successful. Through the steps, the success of the service order receiving is determined based on the order receiving confirmation information automatically fed back by the service end, and the automatic order receiving flow of the target order is realized.
In another embodiment, after receiving the order allocation information, the server generates order receiving confirmation information based on the order allocation information, and automatically feeds back the order receiving confirmation information to the service platform. If the number of times of failure of transmitting the same order receiving confirmation information exceeds a preset number of times threshold, or the number of times of failure of analyzing the order receiving confirmation information by the service platform exceeds the preset number of times threshold, determining that automatic order receiving fails, and stopping transmitting the order receiving confirmation information. Thus, the problem of automatic order receiving in time is found out, and the problem is solved.
Optionally, after 104, it may further be determined whether the idle period of the service personnel meets the preset condition according to the service side order information in the service side information and the preset working time. And if the idle period of the service personnel does not meet the preset condition, switching the working mode of the service end from the automatic order-receiving mode to the manual order-receiving mode. In practical application, an implementation manner of switching the working mode of the server from the automatic order receiving mode to the manual order receiving mode is as follows: the service platform sends a switching instruction to the service end, so that the service end responds to the switching instruction of the service platform and switches the working mode of the service end from an automatic order receiving mode to a manual order receiving mode.
In the above step, it is assumed that the preset condition includes that the idle period of the service personnel is greater than or equal to a preset time length, based on this, the idle period of the service personnel is determined according to the order information of the service side and the preset working time length, if the idle period of the service personnel is less than the preset time length, it is determined that the idle period of the service personnel does not conform to the preset condition, and in this case, the working mode where the service side is located is switched from the automatic order receiving mode to the manual order receiving mode. Therefore, the method and the system avoid the failure of order receiving caused by the fact that the service end is not in time for receiving the order manually, and are also beneficial to improving the order receiving rate of service personnel and the order processing efficiency.
In the automatic order receiving method provided by the embodiment, the matched target order is distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving flow is greatly simplified, the order receiving failure caused by untimely manual order receiving is avoided, even a punishment mechanism is triggered, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 2 is a flow chart of another automatic order receiving method according to an embodiment of the present invention. The method is applied to the server side. The service end and the user end are connected to the service platform introduced above, wherein the user end is a client end positioned at the user side, and the service end is a client end positioned at the service personnel side. As shown in fig. 2, the automatic interfacing method includes:
201. Sending server information to a service platform, wherein the server information is used for determining a target order matched with the service side by combining order information of a user side by the service platform, the server information comprises a working mode of the service side, and the working mode of the service side is an automatic order receiving mode;
202. Receiving order allocation information sent by a service platform, wherein the order allocation information is used for indicating allocation of a target order to a service end;
203. And generating order receiving confirmation information based on the order allocation information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the service terminal is successful.
In fact, the automatic order receiving method proposed in fig. 2 is similar to the automatic order receiving method proposed in fig. 1, and the description thereof is omitted herein.
Optionally, in 203, generating order confirmation information based on the order allocation information may be implemented as: target order information is extracted from the order allocation information, and order receiving confirmation information corresponding to the target order information is generated.
Optionally, the service end responds to a switching instruction of the service platform to switch the working mode of the service end from an automatic order receiving mode to a manual order receiving mode. Similar to the switching approach introduced above, see above, and are not described here.
Optionally, displaying the working mode of the server in a display interface of the server; and responding to a control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the switching-in automatic order-receiving mode. Thus, the method is favorable for timely switching to a working mode with higher order receiving success rate so as to improve the order receiving success rate.
In the automatic order receiving method provided by the embodiment, the server can confirm the target order in time through the automatic order receiving mode, and automatically feed back the order receiving confirmation information to complete the order receiving operation, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 3 is a schematic flow chart of an automatic order receiving device according to an embodiment of the present invention. As shown in fig. 3, the automatic order receiving device comprises a processing unit 11 and a transceiver unit 12, wherein
The processing unit 11 is used for judging whether the server is in an automatic order receiving mode; if the working mode of the server is judged to be an automatic order receiving mode, distributing the target order to the server to generate order distribution information corresponding to the target order;
The receiving and transmitting unit 12 is configured to determine a target order matched with a server in response to order information and server information of a user, where the user is a client located on a user side, and the server is a client located on a service person side, and the server information includes a working mode in which the server is located; the order allocation information corresponding to the target order is sent to a server; and responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful.
Optionally, when the processing unit 11 determines the target order matched with the server, the method is specifically used for:
judging whether the server side is matched with an order indicated by the order information according to the order information and the server side information, wherein the order information comprises the indicated order, user demand information, a reservation period and a position of a user, and the server side information also comprises the position of a service person, the server side order information and commute route information; and if the server side is matched with the order indicated by the order information, determining the order indicated by the order information to be a target order.
Optionally, the processing unit 11 is specifically configured to, when determining, according to the order information and the server information, whether the server matches the order indicated by the order information:
Judging whether the service personnel type is matched with the user demand information; if the service personnel type is consistent with the user demand information, judging whether the reservation period of the order indicated by the order information is in the idle period of the service personnel according to the order information of the service side and the order information; if the reserved time period is in the idle time period of the service personnel, judging whether the distance between the position of the user and the position of the service personnel is smaller than a first threshold value; judging whether the commute time length between each order is smaller than a second threshold value according to the commute route information and the position of the user; if the distance between the position of the user and the position of the service personnel is smaller than a first threshold value and the commute duration between the orders is smaller than a second threshold value, the service end is judged to be matched with the order indicated by the order information.
Optionally, after determining that the service termination is successful, the processing unit 11 is further configured to:
and updating the order information and the commute route information of the server side in the server side information according to the order receiving confirmation information.
Optionally, after determining that the service termination is successful, the processing unit 11 is further configured to:
Judging whether the idle time period of the service personnel accords with preset conditions or not according to the service side order information in the service side information and the preset working time length; if the idle period of the service personnel does not meet the preset condition, the working mode of the service end is switched from the automatic order-receiving mode to the manual order-receiving mode.
In the automatic order receiving device provided by the embodiment, the matched target order is distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving flow is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 4 is a schematic flow chart of another automatic order receiving device according to an embodiment of the present invention. As shown in fig. 4, the automatic order receiving device comprises a processing unit 11 and a transceiver unit 12, wherein
The receiving and transmitting unit 12 is configured to send server side information to the service platform, where the server side information is used by the service platform to determine a target order matched with the server side in combination with order information of the user side, the user side is a client side located at the user side, the server side information includes a working mode where the server side is located, and the working mode where the server side is located is an automatic order receiving mode; receiving order allocation information sent by a service platform, wherein the order allocation information is used for indicating allocation of a target order to a service end; automatically feeding back receipt confirmation information to the service platform;
The processing unit 11 is configured to generate order confirmation information based on the order allocation information, where the order confirmation information is used to indicate that the service end order is successful.
Optionally, when the processing unit 11 generates order confirmation information based on the order allocation information, it is specifically configured to: target order information is extracted from the order allocation information, and order receiving confirmation information corresponding to the target order information is generated.
Optionally, the device further comprises a switching unit, specifically configured to: and responding to a switching instruction of the service platform, and switching the working mode of the service terminal from an automatic order receiving mode to a manual order receiving mode.
Optionally, the device further comprises a display unit, specifically configured to: displaying the working mode of the server in a display interface of the server; and responding to a control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the switching-in automatic order-receiving mode. Thus, the method is favorable for timely switching to a working mode with higher order receiving success rate so as to improve the order receiving success rate.
In the automatic order receiving device provided by the embodiment, the service end can confirm the target order in time through the automatic order receiving mode, and automatically feed back the order receiving confirmation information to complete the order receiving operation, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
The embodiment of the invention also provides an automatic order receiving device which comprises a memory and a processor. The memory stores a computer program that can be run on the processor, and when the processor executes the computer program, the automatic order receiving method shown in fig. 1 or fig. 2 is implemented.
The automatic order receiving device may perform the system or the method provided in the foregoing embodiments, and for the parts of this embodiment that are not described in detail, reference may be made to the description related to the foregoing embodiments, which are not repeated herein.
In one possible design, the automatic order receiving method shown in fig. 1 or fig. 2 may be implemented by an electronic device. As shown in fig. 5, the electronic device may include: a processor 21, and a memory 22. Wherein the memory 22 has stored thereon executable code which, when executed by the processor 21, at least causes the processor 21 to implement the automatic order taking method as provided in the previous embodiments. The electronic device may further include a communication interface 23 for communicating with other devices or a communication network.
In addition, embodiments of the present invention provide a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of a wireless router, causes the processor to perform the automatic order taking method provided in the foregoing embodiments.
The systems, methods and apparatus of embodiments of the present invention may be implemented as pure software (e.g., a software program written in Java), as pure hardware (e.g., a special purpose ASIC chip or FPGA chip), or as a system that combines software and hardware (e.g., a firmware system with fixed code or a system with general purpose memory and a processor), as desired.
Another aspect of the invention is a computer readable medium having stored thereon computer readable instructions which, when executed, may implement the methods of the embodiments of the invention.
The foregoing description of embodiments of the invention has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the various embodiments described. The scope of the claimed subject matter is limited only by the following claims.
Claims (9)
1. An automatic order receiving method is characterized by being applied to a service platform and comprising the following steps:
Responding to order information of a user side and server side information, determining a target order matched with the server side, and comprising the following steps: the order information comprises an indicated order, user demand information, reservation time periods and positions of users, and the server information comprises a working mode of a server, positions of service personnel, server order information and commute route information; judging whether the service personnel type of the service side is matched with the user demand information according to the order information and the service side information, if yes, judging whether the reservation period of the order indicated by the order information is in the idle period of the service personnel indicated by the order information of the service side according to the order information of the service side and the order information, if yes, judging whether the distance between the position of the user and the position of the service personnel is smaller than a first threshold value, judging whether the commute duration between each order is smaller than a second threshold value according to the commute route information and the position of the user so as to avoid the overlength of the commute time between the upper order and the lower order, if yes, determining that the order indicated by the order information of the service side is matched with the order indicated by the order information, and if yes, taking the order indicated by the order information as a target order matched with the service side; the server reports server information to the server at regular time to update the server information of the server, or the server requests the server after receiving the order information of the user;
judging whether the working mode of the server is in an automatic order receiving mode or not;
If the working mode of the server side is determined to be an automatic order receiving mode, order allocation information corresponding to the target order is generated, wherein the order allocation information comprises: extracting order identification, user demand information, reservation period and user position from the order information of the target order, generating order introduction based on the user demand information, reservation period and user position, sending the order identification and the order introduction to the server as order distribution information, analyzing the order identification and the order introduction by the server, updating the server information by using the order identification and the order introduction, pushing the order introduction to a display interface by the server, displaying the order introduction to a service person or clicking related options by the service person as page content, and triggering display;
Responding to the order receiving confirmation information automatically fed back by the server side, and determining that the server side order receiving is successful; or after the order allocation information is sent to the server, if the order receiving confirmation information fed back automatically by the server is not received within the preset monitoring time, determining that the server fails to trigger the automatic order receiving process, and marking the server as an abnormal server.
2. The method of claim 1, wherein after determining that the service termination ticket is successful, further comprising:
And updating the service side order information and the commute route information in the service side information according to the order receiving confirmation information.
3. The method of claim 1, wherein after determining that the service termination ticket is successful, further comprising:
judging whether the idle period of the service personnel accords with preset conditions or not according to the service side order information and the preset working time length in the service side information;
And if the idle period of the service personnel does not meet the preset condition, switching the working mode of the service end from an automatic order receiving mode to a manual order receiving mode.
4. The automatic order receiving method is characterized by being applied to a server, wherein the server is a client positioned at a service personnel side; the method comprises the following steps:
The server side reports the server side information to the server side at regular time to update the server side information of the server side, or the server side requests the server side for the server side information after receiving the order information of the user side and the server side sends the server side information to the server side;
The server side information is used for the service platform to determine a target order matched with the server side by combining order information of a user side, and the method comprises the following steps: the order information comprises an indicated order, user demand information, reservation time periods and positions of users, and the server information comprises a working mode of a server, positions of service personnel, server order information and commute route information; judging whether the service personnel type of the service side is consistent with the user demand information according to the order information and the service side information, if so, judging whether the reservation period of the order indicated by the order information is in the idle period of the service personnel indicated by the order information of the service side, if so, judging whether the distance between the position of the user and the position of the service personnel is smaller than a first threshold value, and judging whether the commute time length between each order is smaller than a second threshold value based on the commute route information and the position of the user so as to avoid overlong commute time between the upper order and the lower order, if so, determining that the service side is matched with the order indicated by the order information, and if so, determining the order indicated by the order information as a target order matched with the service side;
The user terminal is a client terminal positioned at the user side, the server terminal information comprises a working mode of the server terminal, and the working mode of the server terminal is an automatic order receiving mode; receiving order allocation information sent by the service platform, analyzing order identification and order introduction, updating service side information by using the order identification and the order introduction, and pushing the order introduction to a display interface to be displayed for service personnel or triggering the display after clicking relevant options by the service personnel with the order introduction as page contents;
the order allocation information of the service platform indicates that the target order is allocated to the service end;
The service platform extracts an order mark, user demand information, a reservation period and a position of a user from the order information of the target order, generates order introduction based on the user demand information, the reservation period and the position of the user, and takes the order mark and the order introduction as order distribution information;
Generating order receiving confirmation information based on the order allocation information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the service terminal is successful; or when the order allocation information is sent to the server but the server does not receive the order receiving confirmation information automatically fed back by the server within the preset monitoring time, determining that the server fails to trigger the automatic order receiving process, and marking the server as an abnormal server.
5. The method of claim 4, wherein generating order confirmation information based on the order allocation information comprises:
And extracting target order information from the order allocation information, and generating order receiving confirmation information corresponding to the target order information.
6. The method as recited in claim 4, further comprising:
And responding to a switching instruction of the service platform, and switching the working mode of the service terminal from an automatic order receiving mode to a manual order receiving mode.
7. The method as recited in claim 6, further comprising:
Displaying the working mode of the server in a display interface of the server;
and responding to the control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the cut-in automatic order receiving mode.
8. An electronic device, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the automatic order taking method of any of claims 1 to 3.
9. A computer readable medium, characterized in that at least one instruction, at least one program, code set or instruction set is stored, said at least one instruction, at least one program, code set or instruction set being loaded and executed by a processor to implement the automatic order taking method according to any of claims 1 to 3.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110129352.7A CN112884299B (en) | 2021-01-29 | 2021-01-29 | Automatic order receiving method, equipment and medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110129352.7A CN112884299B (en) | 2021-01-29 | 2021-01-29 | Automatic order receiving method, equipment and medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN112884299A CN112884299A (en) | 2021-06-01 |
| CN112884299B true CN112884299B (en) | 2024-04-26 |
Family
ID=76051951
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110129352.7A Active CN112884299B (en) | 2021-01-29 | 2021-01-29 | Automatic order receiving method, equipment and medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112884299B (en) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113837569A (en) * | 2021-09-07 | 2021-12-24 | 携程金融科技(上海)有限公司 | IT service personnel matching method, system, electronic device and medium |
| CN116402516A (en) * | 2023-04-28 | 2023-07-07 | 广州市神州联保科技有限公司 | Service provider monitoring method and system for after-sales joint insurance platform |
Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2017000488A1 (en) * | 2015-06-30 | 2017-01-05 | 百度在线网络技术（北京）有限公司 | Order pushing method and apparatus, and storage medium |
| CN107277103A (en) * | 2017-04-27 | 2017-10-20 | 华晓燕 | It is a kind of based on the commuting service system accurately pushed and implementation method |
| CN107368904A (en) * | 2017-07-12 | 2017-11-21 | 乐山易通天下网络科技有限公司 | A kind of net of trip in time about car order allocation method and system |
| CN109658181A (en) * | 2018-11-09 | 2019-04-19 | 长沙市到家悠享家政服务有限公司 | Information processing method and device |
| CN109697655A (en) * | 2018-12-27 | 2019-04-30 | 北京百佑科技有限公司 | A kind of order processing method and device |
| JP2019110412A (en) * | 2017-12-18 | 2019-07-04 | 日本法規情報株式会社 | Consultation destination matching system using computer |
| CN110322141A (en) * | 2019-06-28 | 2019-10-11 | 浙江吉利控股集团有限公司 | A kind of automatic order method, apparatus of real-time list and terminal |
| CN110853333A (en) * | 2019-08-20 | 2020-02-28 | 南京领行科技股份有限公司 | Reservation order dispatching method and device based on real-time single-stroke vehicle |
| WO2020093273A1 (en) * | 2018-11-06 | 2020-05-14 | Beijing Didi Infinity Technology And Development Co., Ltd. | Systems and methods for allocating service request |
| WO2020200232A1 (en) * | 2019-04-01 | 2020-10-08 | 北京嘀嘀无限科技发展有限公司 | Order processing method and device |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104660555B (en) * | 2013-11-19 | 2019-05-03 | 腾讯科技（深圳）有限公司 | A kind of confirmation processing method, relevant apparatus and system |
| CN109272126A (en) * | 2017-07-18 | 2019-01-25 | 北京嘀嘀无限科技发展有限公司 | Determine method, apparatus, server, mobile terminal and readable storage medium storing program for executing |
-
2021
- 2021-01-29 CN CN202110129352.7A patent/CN112884299B/en active Active
Patent Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2017000488A1 (en) * | 2015-06-30 | 2017-01-05 | 百度在线网络技术（北京）有限公司 | Order pushing method and apparatus, and storage medium |
| CN107277103A (en) * | 2017-04-27 | 2017-10-20 | 华晓燕 | It is a kind of based on the commuting service system accurately pushed and implementation method |
| CN107368904A (en) * | 2017-07-12 | 2017-11-21 | 乐山易通天下网络科技有限公司 | A kind of net of trip in time about car order allocation method and system |
| JP2019110412A (en) * | 2017-12-18 | 2019-07-04 | 日本法規情報株式会社 | Consultation destination matching system using computer |
| WO2020093273A1 (en) * | 2018-11-06 | 2020-05-14 | Beijing Didi Infinity Technology And Development Co., Ltd. | Systems and methods for allocating service request |
| CN109658181A (en) * | 2018-11-09 | 2019-04-19 | 长沙市到家悠享家政服务有限公司 | Information processing method and device |
| CN109697655A (en) * | 2018-12-27 | 2019-04-30 | 北京百佑科技有限公司 | A kind of order processing method and device |
| WO2020200232A1 (en) * | 2019-04-01 | 2020-10-08 | 北京嘀嘀无限科技发展有限公司 | Order processing method and device |
| CN110322141A (en) * | 2019-06-28 | 2019-10-11 | 浙江吉利控股集团有限公司 | A kind of automatic order method, apparatus of real-time list and terminal |
| CN110853333A (en) * | 2019-08-20 | 2020-02-28 | 南京领行科技股份有限公司 | Reservation order dispatching method and device based on real-time single-stroke vehicle |
Also Published As
| Publication number | Publication date |
|---|---|
| CN112884299A (en) | 2021-06-01 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107864175B (en) | Gray scale release control method, device, equipment and storage medium | |
| CN112884299B (en) | Automatic order receiving method, equipment and medium | |
| CN109788020B (en) | Agent distribution method and related equipment | |
| CN112184054B (en) | Distribution task processing method and device, electronic equipment and computer storage medium | |
| CN108391021B (en) | Queuing service management method, device, system and storage medium | |
| US20210035062A1 (en) | Information prompt | |
| CN107708181B (en) | Data communication system, electronic shelf label system and communication method thereof | |
| CN112396432B (en) | Interview task generation system, interview task generation method, interview task generation equipment and interview task generation medium | |
| CN107770036B (en) | House source information retrieval, data receiving and sending processing method, server and device | |
| CN105844902A (en) | Taxi-taking call device and taxi-taking system and method | |
| US20140156514A1 (en) | Mobile Payment Method, Device and System for Server and Client | |
| CN105072139A (en) | Recommendation method and recommendation device | |
| CN112367345A (en) | Data processing method, server device and computer readable storage medium | |
| CN109460840B (en) | Internet trip order processing method, device and equipment | |
| CN112308537B (en) | Position data processing system, method, equipment and medium | |
| US8456671B2 (en) | Communication system, information storage device, management device, and terminal device | |
| CN112910987A (en) | Message pushing method, system, device, equipment and storage medium | |
| CN112036852A (en) | Payment processing method and device, server and electronic equipment | |
| CN113238696B (en) | Control method and device of electronic control equipment and computer readable storage medium | |
| CN107741885B (en) | Transaction and service association method and system based on CS framework | |
| CN111131323A (en) | Message transmission method and related device | |
| JP2001154958A (en) | System and method for providing information, server device, client device and recording medium | |
| CN112583694B (en) | Message pushing method, device, storage medium and control terminal | |
| KR20130082937A (en) | System for providing push service to developer's application and method thereof | |
| CN111183415B (en) | Transmitting apparatus, transmitting method, and recording medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |