CN112884299A - Automatic order receiving method, equipment and medium - Google Patents
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Abstract
The embodiment of the invention provides an automatic order receiving method, equipment and a medium. The method comprises the following steps: and determining a target order matched with the server for the order information and the server information responding to the user side, wherein the user side is a client side positioned on the user side, and the server is a client side positioned on the service staff side. And then, judging whether the server is in the automatic order receiving mode or not according to the working mode of the server in the server information. If the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server; and responding to order receiving confirmation information automatically fed back by the server, and determining that the order receiving of the server is successful. The matched target orders are distributed to the server side in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server side, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Description
Technical Field
The invention relates to the field of data processing, in particular to an automatic order receiving method, equipment and a medium.
Background
With the continuous development of the internet and mobile terminal devices, people are more and more accustomed to using web pages or applications to order various services, such as a door cleaning service and a month-to-month-stop service.
Taking the home administration service as an example, after a client places an order to subscribe to a certain home administration service through a client, the client sends order information to a service platform. Furthermore, the housekeeping service personnel can check the issued order information through the service platform, select and click the order of the central instrument, and complete the order receiving operation. However, the order updating situation of the home administration service personnel often cannot be concerned at any time in the working or commuting process, so that the order information issued by the service platform is not timely received by the home administration service personnel, and the order receiving rate of the home administration service personnel is low. Even in some applications, penalty mechanisms, such as reducing the number of orders sent, may be triggered by situations where the housekeeping service is not receiving orders in a timely manner.
Disclosure of Invention
The embodiment of the invention provides an automatic order receiving method, equipment and a medium, which are used for simplifying an order receiving process and improving the order receiving rate.
In a first aspect, an embodiment of the present invention provides an automatic order receiving method applied to a service platform, where the method is applied to the service platform
Responding to order information and server information of a user side, and determining a target order matched with a server, wherein the user side is a client side located at a user side, the server is a client side located at a service staff side, and the server information comprises a working mode of the server;
judging whether the server is in an automatic order receiving mode or not;
if the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server;
and responding to order receiving confirmation information automatically fed back by the server, and determining that the order receiving of the server is successful.
In a second aspect, an embodiment of the present invention further provides an automatic order receiving method, which is applied to a server, where the server is a client located at a service staff side; wherein
Sending server information to a service platform, wherein the server information is used for the service platform to determine a target order matched with a server by combining order information of a user side, the user side is a client side located at a user side, the server information comprises a working mode of the server, and the working mode of the server is an automatic order receiving mode;
receiving order distribution information sent by a service platform, wherein the order distribution information is used for indicating that a target order is distributed to a service end;
and generating order receiving confirmation information based on the order distribution information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the order receiving of the service terminal is successful.
In a third aspect, an embodiment of the present invention provides an automatic order receiving device, including a processing unit and a transceiver unit, where the processing unit and the transceiver unit are configured to receive orders from a plurality of users
The processing unit is used for judging whether the server side is in an automatic order receiving mode or not; if the working mode of the server is judged to be the automatic order receiving mode, the target order is distributed to the server to generate order distribution information corresponding to the target order;
the receiving and sending unit is used for responding to order information and server information of a user side and determining a target order matched with a server, wherein the user side is a client side positioned at a user side, the server side is a client side positioned at a service staff side, and the server information comprises a working mode of the server; sending order distribution information corresponding to the target order to a server; and responding to order receiving confirmation information automatically fed back by the server, and determining that the order receiving of the server is successful.
In a fourth aspect, an embodiment of the present invention further provides an automatic order receiving apparatus, including a processing unit and a transceiver unit, where the processing unit and the transceiver unit are configured to receive an order from a user
The receiving and sending unit is used for sending server information to the service platform, the server information is used for the service platform to determine a target order matched with the server by combining the order information of the user side, the user side is a client side located at the user side, the server information comprises a working mode of the server, and the working mode of the server is an automatic order receiving mode; receiving order distribution information sent by a service platform, wherein the order distribution information is used for indicating that a target order is distributed to a service end; automatically feeding back order receiving confirmation information to the service platform;
and the processing unit is used for generating order receiving confirmation information based on the order distribution information, wherein the order receiving confirmation information is used for indicating that the order receiving of the service terminal is successful.
In a fifth aspect, an embodiment of the present invention provides an electronic device, which includes a processor and a memory, where the memory stores executable code thereon, and when the executable code is executed by the processor, the processor is enabled to implement at least the method for automatically receiving an order in any aspect.
An embodiment of the present invention further provides a system, including a processor and a memory, where the memory stores at least one instruction, at least one program, a code set, or an instruction set, and the at least one instruction, at least one program, a code set, or an instruction set is loaded and executed by the processor to implement an automatic order taking method described above.
Embodiments of the present invention further provide a computer-readable medium having stored thereon at least one instruction, at least one program, set of codes, or set of instructions, which is loaded and executed by a processor to implement an automatic order taking method as described above.
In the technical scheme provided by the embodiment of the invention, the target order matched with the server is determined in response to the order information and the server information of the user side, wherein the user side is a client side positioned at the user side, and the server side is a client side positioned at the service staff side. And then, judging whether the server is in the automatic order receiving mode or not according to the working mode of the server in the server information. And if the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server. Finally, after receiving the order distribution information, the service end can automatically feed back order taking confirmation information for indicating that the order taking of the service end is successful, so that the service platform determines that the order taking of the service end is successful.
In the scheme, the matched target orders are distributed to the server side in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server side, so that the order receiving process is greatly simplified, the order receiving failure (even a punishment mechanism is triggered) caused by untimely manual order receiving is avoided, and the order receiving rate and the order processing efficiency of service personnel are improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a schematic flow chart of an automatic order receiving method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of another automatic order receiving method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an automatic order receiving device according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of another automatic order receiving device according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, and "a plurality" typically includes at least two.
The words "if", as used herein, may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrases "if determined" or "if detected (a stated condition or event)" may be interpreted as "when determined" or "in response to a determination" or "when detected (a stated condition or event)" or "in response to a detection (a stated condition or event)", depending on the context.
In addition, the sequence of steps in each method embodiment described below is only an example and is not strictly limited.
The automatic order taking scheme provided by the embodiment of the invention is suitable for various order taking scenes. In practical application, the automatic order taking scheme is applied to a clean order taking scene, a cockroach-killing order taking scene and the like in a home administration service system. In these scenes, the automatic order receiving scheme can automatically match and receive orders for each household business order, so that the order receiving process of each household business order is activated, and the problem that order receiving fails due to the fact that manual order receiving is not timely and even a punishment mechanism is triggered is avoided. Of course, the automatic order taking scheme may also be applied to other scenarios, and is not limited herein.
Taking the home administration service as an example, after a client places an order to subscribe to a certain home administration service through a client, the client sends order information to a service platform. Furthermore, the housekeeping service personnel can check the issued order information through the service platform, select and click the order of the central instrument, and complete the order receiving operation. However, the order updating situation of the home administration service personnel often cannot be concerned at any time in the working or commuting process, so that the order information issued by the service platform is not timely received by the home administration service personnel, and the order receiving rate of the home administration service personnel is low.
In order to solve the above technical problems, embodiments of the present invention provide an automatic order receiving method, an apparatus, and a medium, which are used to simplify an order receiving process and improve an order receiving rate. The basic idea of the automatic order receiving scheme is as follows:
and in the automatic order receiving scheme, a target order matched with the server is determined in response to order information and server information of a user side, wherein the user side is a client side positioned at a user side, and the server side is a client side positioned at a service staff side. And then, judging whether the server is in the automatic order receiving mode or not according to the working mode of the server in the server information. And if the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server. Therefore, after receiving the order distribution information, the service end can automatically feed back order taking confirmation information for indicating that the order taking of the service end is successful, so that the service platform can determine that the order taking of the service end is successful.
Therefore, the matched target orders are distributed to the server side in the automatic order receiving mode, the order receiving operation is completed based on the order receiving confirmation information fed back automatically by the server side, the order receiving process is greatly simplified, the order receiving failure (even a punishment mechanism is triggered) caused by untimely manual order receiving is avoided, and the order receiving rate of service personnel and the order processing efficiency are improved.
Having described the basic concepts of the automatic order taking scheme, various non-limiting embodiments of the present invention are described in detail below.
The following embodiments are provided to illustrate the implementation of the automatic order taking scheme.
Fig. 1 is a schematic flow chart of an automatic order receiving method according to an embodiment of the present invention. The method is applied to the service platform. The service platform may be implemented as a cloud platform, or may also be implemented in other forms, and the present invention is not limited thereto. The client connected to the service platform at least comprises a user side and a server side, wherein the user side is the client positioned at the user side, and the server side is the client positioned at the service staff side. As shown in fig. 1, the automatic order receiving method includes:
101. responding to order information of a user side and server side information, and determining a target order matched with a server side, wherein the server side information comprises a working mode of the server side;
102. judging whether the server is in an automatic order receiving mode or not;
103. if the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server;
104. and responding to order receiving confirmation information automatically fed back by the server, and determining that the order receiving of the server is successful.
In the automatic order receiving method shown in fig. 1, the matched target orders are distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving flow is greatly simplified, and the order receiving rate of the service staff and the order processing efficiency are improved.
The following describes a specific embodiment of the steps shown in fig. 1 by taking a home service as an example.
First, in 101, a service platform acquires order information of a user terminal and server information, and further determines a target order matched with the server in response to the order information of the user terminal and the server information. In an optional embodiment, the server reports the server information to the service platform at regular time, so that the service platform maintains and updates the server information in time. In another embodiment, the service platform may also request the server information from the server after receiving the order information from the user, so as to ensure the timeliness of the server information.
Specifically, in 101, determining the target order matched with the server may be implemented as:
judging whether the server is matched with the order indicated by the order information or not according to the order information and the server information, wherein the order information comprises the indicated order, user demand information, an appointment time period and a user position, and the server information further comprises a service staff position, server order information and commuting route information; and if the server side is matched with the order indicated by the order information, determining the target order from the order indicated by the order information.
In the foregoing step, optionally, an optional implementation manner of determining whether the server matches the order indicated by the order information according to the order information and the server information is specifically:
firstly, judging whether the type of the service personnel is consistent with the user requirement information. If the service personnel type is not consistent with the user requirement information, namely the service personnel type is not consistent with the service type indicated in the user requirement information, the service personnel cannot provide the service required by the user currently, and under the condition, the service end can be judged to be not matched with the order indicated by the current order information. If the service person type is consistent with the user requirement information, that is, the service person type is consistent with the service type indicated in the user requirement information, it is indicated that the current service person can provide the service required by the user. If the reserved time interval is not in the idle time interval of the service personnel, the service personnel cannot provide service in the reserved time interval, and in this case, the service end can be judged not to be matched with the order indicated by the current order information.
Furthermore, if the reserved time interval is in the idle time interval of the service staff, it indicates that the service staff can provide service in the reserved time interval, in this case, it can be further determined whether the distance between the position where the user is located and the position where the service staff is located is smaller than a first threshold, and whether the commuting time between the orders is smaller than a second threshold according to the commuting route information and the position where the user is located. If the distance between the position of the user and the position of the service staff is not smaller than the first threshold, the user is far away from the service staff, and under the condition, in order to avoid long-distance commuting, the service end can be judged to be not matched with the order indicated by the current order information. If the commuting time between each order is not less than the second threshold, it indicates that the commuting time between the order getting on and off is too long, and in this case, in order to avoid long distance commuting, it may also be determined that the server does not match the order indicated by the current order information.
And finally, if the distance between the position of the user and the position of the service staff is smaller than a first threshold value, and the commuting time between the orders is smaller than a second threshold value, judging that the service end is matched with the order indicated by the order information.
The determination sequence in the above implementation is merely an example, and the order of the determination steps is not limited herein.
In practical application, in addition to the above example, the matching degree of the order indicated by the server and the order information is determined through the server information such as the type of the server, the idle period of the server, the commuting route information, and the location of the server, the determination of the matching degree may be implemented through other server information or policies. For example, the matching degree of the server and the order information indicating the order can be further judged based on the score of the service personnel in a certain area. For another example, based on the order taking preference of the service personnel, such as an area where the order is frequently taken or an area where the order taking will be strong, the matching degree of the order indicated by the service terminal and the order information is judged. Reference is made to the above description for specific implementations, which are not described in detail herein.
Furthermore, after determining the target order matching with the server, in 102, it may be further determined whether the server is in the automatic order receiving mode. For example, whether the working mode of the server is the automatic order receiving mode is judged, and if yes, the working mode of the server is judged to be the automatic order receiving mode.
Further, after the working mode of the server is determined to be the automatic order receiving mode, in 103, order distribution information corresponding to the target order is generated and sent to the server.
Specifically, in an optional embodiment, the order identifier, the user requirement information, the reservation time period, and the location of the user are extracted from the order information, and further, an order introduction is generated based on the user requirement information, the reservation time period, and the location of the user, and the order identifier and the order introduction are sent to the server as order distribution information. Therefore, after receiving the order distribution information, the server analyzes the order identification and the order introduction from the order distribution information, updates the server information based on the order identification and the order introduction, pushes the order introduction to a display interface, and displays the order introduction to service personnel. Alternatively, the order introduction can also be used as page content, and the presentation is triggered after the service personnel clicks the relevant options.
Finally, after the order distribution information is sent to the server, in step 104, the server is determined to be successful in order taking in response to the order taking confirmation information automatically fed back by the server. In practical application, optionally, after 104, the order information of the server and the commute route information in the server information may be updated according to the order receiving confirmation information, so as to ensure reliability of the server information.
Optionally, after the order allocation information is sent to the server, if the order receiving confirmation information automatically fed back by the server is not received within the preset monitoring duration, it is determined that the server fails to trigger the automatic order receiving process, in this case, the server may be marked as an abnormal server, and the server is processed according to a preset abnormal processing rule. For example, an inquiry message or an inquiry telephone is pushed according to a preset exception handling rule so as to trigger a service person to manually connect with the service platform, and thus, the automatic order receiving process is recovered in time.
In an optional embodiment, after the server receives the order distribution information, the server generates order taking confirmation information based on the order distribution information, and automatically feeds back the order taking confirmation information to the service platform, wherein the order taking confirmation information is used for indicating that the order taking of the server is successful. Specifically, the server extracts the target order information from the order distribution information and generates order taking confirmation information corresponding to the target order information. And after receiving the order receiving confirmation information, the service platform responds to the order receiving confirmation information automatically fed back by the service end to determine that the order receiving of the service end is successful. Through the steps, the success of the order taking of the server is determined based on the order taking confirmation information automatically fed back by the server, and the automatic order taking process of the target order is realized.
In another embodiment, after the server receives the order distribution information, the server generates order taking confirmation information based on the order distribution information, and automatically feeds back the order taking confirmation information to the service platform. And if the number of times of failure of transmitting the same order receiving confirmation information exceeds a preset number threshold, or the number of times of failure of analyzing the order receiving confirmation information by the service platform exceeds a preset number threshold, determining that the automatic order receiving fails, and stopping sending the order receiving confirmation information. Therefore, the blocking caused by multiple order receiving failures is avoided, and the problems in the automatic order receiving process are timely found.
Optionally, after 104, whether the idle time period of the service staff meets the preset condition may be further determined according to the service-side order information in the service-side information and the preset working time. And further, if the idle time period of the service personnel does not meet the preset condition, the working mode of the service end is switched from the automatic order receiving mode to the manual order receiving mode. In practical application, one implementation manner of switching the working mode of the server from the automatic order receiving mode to the manual order receiving mode is as follows: and the service platform sends a switching instruction to the service end, so that the service end responds to the switching instruction of the service platform and switches the working mode of the service end from the automatic order receiving mode to the manual order receiving mode.
In the above steps, assuming that the preset condition includes that the idle time period of the service staff is greater than or equal to the preset time length, based on the preset condition, determining the idle time period of the service staff according to the order information of the service terminal and the preset working time length, if the idle time period of the service staff is less than the preset time length, judging that the idle time period of the service staff does not accord with the preset condition, and under the condition, switching the working mode of the service terminal from the automatic order receiving mode to the manual order receiving mode. Therefore, the order receiving failure caused by the fact that the server side is in the state of being in the untimely manual order receiving state is avoided, and the order receiving rate of the service personnel and the order processing efficiency are improved.
In the automatic order receiving method provided by the embodiment, the matched target orders are distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving process is greatly simplified, the order receiving failure caused by untimely manual order receiving is avoided, even a punishment mechanism is triggered, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 2 is a schematic flow chart of another automatic order receiving method according to an embodiment of the present invention. The method is applied to the server. The server and the user access the service platform described above, wherein the user is a client located at the user side, and the server is a client located at the service staff side. As shown in fig. 2, the automatic order receiving method includes:
201. sending server information to a service platform, wherein the server information is used for the service platform to determine a target order matched with a server by combining order information of a user side, the server information comprises a working mode of the server, and the working mode of the server is an automatic order receiving mode;
202. receiving order distribution information sent by a service platform, wherein the order distribution information is used for indicating that a target order is distributed to a service end;
203. and generating order receiving confirmation information based on the order distribution information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the order receiving of the service terminal is successful.
In fact, the automatic order receiving method proposed in fig. 2 is similar to the automatic order receiving method proposed in fig. 1, and the similarities are referred to above and will not be described herein again.
Optionally, in 203, the order taking confirmation information is generated based on the order distribution information, and may be implemented as: and extracting target order information from the order distribution information and generating order receiving confirmation information corresponding to the target order information.
Optionally, the service end responds to a switching instruction of the service platform, and switches the working mode of the service end from the automatic order receiving mode to the manual order receiving mode. Similar to the switching method introduced above, the similarities are referred to above and are not described herein.
Optionally, displaying the working mode of the server in a display interface of the server; and responding to a control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the switching-in automatic order receiving mode. Therefore, the method is beneficial to timely switching to the working mode with higher order receiving success rate so as to improve the order receiving success rate.
In the automatic order receiving method provided by the embodiment, the server can timely confirm the target order through the automatic order receiving mode and automatically feed back order receiving confirmation information to complete order receiving operation, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 3 is a schematic flow chart of an automatic order receiving device according to an embodiment of the present invention. As shown in fig. 3, the automatic order receiving device includes a processing unit 11 and a transceiving unit 12, wherein
The processing unit 11 is used for judging whether the server is in an automatic order receiving mode; if the working mode of the server is judged to be the automatic order receiving mode, the target order is distributed to the server to generate order distribution information corresponding to the target order;
the receiving and sending unit 12 is configured to determine a target order matched with a server in response to order information and server information of a user, where the user is a client located at a user side, the server is a client located at a service staff side, and the server information includes a working mode in which the server is located; sending order distribution information corresponding to the target order to a server; and responding to order receiving confirmation information automatically fed back by the server, and determining that the order receiving of the server is successful.
Optionally, when the processing unit 11 determines the target order matched with the server, it is specifically configured to:
judging whether the server is matched with the order indicated by the order information or not according to the order information and the server information, wherein the order information comprises the indicated order, user demand information, an appointment time period and a user position, and the server information further comprises a service staff position, server order information and commuting route information; and if the server side is matched with the order indicated by the order information, determining the target order from the order indicated by the order information.
Optionally, when determining, according to the order information and the server information, whether the server matches the order indicated by the order information, the processing unit 11 is specifically configured to:
judging whether the type of the service personnel is consistent with the user requirement information or not; if the type of the service personnel is matched with the user demand information, judging whether the reservation time period of the order indicated by the order information is in the idle time period of the service personnel or not according to the order information of the service terminal and the order information; if the reserved time interval is in the idle time interval of the service personnel, judging whether the distance between the position of the user and the position of the service personnel is smaller than a first threshold value; judging whether the commuting time between each order is smaller than a second threshold value or not according to the commuting route information and the position of the user; and if the distance between the position of the user and the position of the service staff is smaller than a first threshold value and the commuting time between the orders is smaller than a second threshold value, judging that the service end is matched with the order indicated by the order information.
Optionally, after determining that the terminating service order is successful, the processing unit 11 is further configured to:
and updating the server order information and the commuting route information in the server information according to the order receiving confirmation information.
Optionally, after determining that the terminating service order is successful, the processing unit 11 is further configured to:
judging whether the idle time period of the service personnel meets the preset condition or not according to the service end order information in the service end information and the preset working time length; and if the idle time period of the service personnel does not meet the preset condition, switching the working mode of the service end from the automatic order receiving mode to the manual order receiving mode.
In the automatic order receiving device provided by the embodiment, the matched target orders are distributed to the server in the automatic order receiving mode, and the order receiving operation is completed based on the order receiving confirmation information automatically fed back by the server, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
Fig. 4 is a schematic flow chart of another automatic order receiving device according to an embodiment of the present invention. As shown in fig. 4, the automatic order receiving device includes a processing unit 11 and a transceiving unit 12, wherein
The receiving and sending unit 12 is configured to send server information to the service platform, where the server information is used for the service platform to determine a target order matched with the server by combining with order information of a user side, the user side is a client located at the user side, the server information includes a working mode of the server, and the working mode of the server is an automatic order receiving mode; receiving order distribution information sent by a service platform, wherein the order distribution information is used for indicating that a target order is distributed to a service end; automatically feeding back order receiving confirmation information to the service platform;
and the processing unit 11 is configured to generate order taking confirmation information based on the order distribution information, where the order taking confirmation information is used to indicate that the order taking of the service terminal is successful.
Optionally, when the processing unit 11 generates the order taking confirmation information based on the order distribution information, it is specifically configured to: and extracting target order information from the order distribution information and generating order receiving confirmation information corresponding to the target order information.
Optionally, the apparatus further includes a switching unit, where the switching unit is specifically configured to: and responding to a switching instruction of the service platform, and switching the working mode of the service end from the automatic order receiving mode to the manual order receiving mode.
Optionally, the apparatus further includes a display unit, and the display unit is specifically configured to: displaying the working mode of the server in a display interface of the server; and responding to a control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the switching-in automatic order receiving mode. Therefore, the method is beneficial to timely switching to the working mode with higher order receiving success rate so as to improve the order receiving success rate.
In the automatic order receiving device provided by the embodiment, the server can timely confirm the target order through the automatic order receiving mode, and automatically feed back order receiving confirmation information to complete order receiving operation, so that the order receiving process is greatly simplified, and the order receiving rate of service personnel and the order processing efficiency are improved.
The embodiment of the invention also provides an automatic order receiving device which comprises a memory and a processor. The memory stores a computer program that can run on the processor, and the processor executes the computer program to implement the automatic order receiving method shown in fig. 1 or fig. 2.
The automatic order receiving device may execute the systems or methods provided in the foregoing embodiments, and details of the embodiments may refer to related descriptions of the foregoing embodiments, which are not described herein again.
In one possible design, the automatic order receiving method shown in fig. 1 or fig. 2 may be implemented by an electronic device. As shown in fig. 5, the electronic device may include: a processor 21 and a memory 22. Wherein the memory 22 has stored thereon executable code which, when executed by the processor 21, at least makes the processor 21 capable of implementing the automatic order taking method as provided in the previous embodiments. The electronic device may further include a communication interface 23 for communicating with other devices or a communication network.
In addition, an embodiment of the present invention provides a non-transitory machine-readable storage medium, which stores executable code thereon, and when the executable code is executed by a processor of a wireless router, the processor is caused to execute the automatic order taking method provided in the foregoing embodiments.
The system, method and apparatus of the embodiments of the present invention can be implemented as pure software (e.g., a software program written in Java), as pure hardware (e.g., a dedicated ASIC chip or FPGA chip), or as a system combining software and hardware (e.g., a firmware system storing fixed code or a system with a general-purpose memory and a processor), as desired.
Another aspect of the invention is a computer-readable medium having computer-readable instructions stored thereon that, when executed, perform a method of embodiments of the invention.
While various embodiments of the present invention have been described above, the above description is intended to be illustrative, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The scope of the claimed subject matter is limited only by the attached claims.
Claims (11)
1. An automatic order receiving method is applied to a service platform and comprises the following steps:
responding to order information of a user side and server side information, and determining a target order matched with the server side, wherein the user side is a client side located at a user side, the server side is a client side located at a service staff side, and the server side information comprises a working mode of the server side;
judging whether the server is in an automatic order receiving mode or not;
if the working mode of the server is judged to be the automatic order receiving mode, generating order distribution information corresponding to the target order and sending the order distribution information to the server;
and responding to the order receiving confirmation information fed back automatically by the server, and determining that the order receiving of the server is successful.
2. The method of claim 1, wherein determining the target order matching the server comprises:
judging whether the server is matched with the order indicated by the order information or not according to the order information and the server information, wherein the order information comprises the indicated order, user demand information, an appointment time period and a user position, and the server information further comprises a service staff position, server order information and commuting route information;
and if the server side is matched with the order indicated by the order information, determining the order indicated by the order information into the target order.
3. The method according to claim 2, wherein the determining whether the server matches the order indicated by the order information according to the order information and the server information comprises:
judging whether the type of the service personnel is consistent with the user requirement information or not;
if the type of the service personnel is matched with the user demand information, judging whether the reservation time period of the order indicated by the order information is in the idle time period of the service personnel according to the order information of the service end and the order information;
if the reserved time interval is in the idle time interval of the service personnel, judging whether the distance between the position of the user and the position of the service personnel is smaller than a first threshold value; and are
Judging whether the commuting time between each order is smaller than a second threshold value or not according to the commuting route information and the position of the user;
and if the distance between the position of the user and the position of the service staff is smaller than a first threshold value and the commuting time between the orders is smaller than a second threshold value, judging that the service end is matched with the order indicated by the order information.
4. The method of claim 1, wherein after determining that the service termination order is successful, further comprising:
and updating the server order information and the commuting route information in the server information according to the order receiving confirmation information.
5. The method of claim 1, wherein after determining that the service termination order is successful, further comprising:
judging whether the idle time period of the service personnel meets the preset condition or not according to the server order information in the server information and the preset working time length;
and if the idle time period of the service personnel does not meet the preset condition, switching the working mode of the service end from the automatic order receiving mode to the manual order receiving mode.
6. An automatic order receiving method is characterized by being applied to a server side, wherein the server side is a client side located on a service staff side; the method comprises the following steps:
sending server information to a service platform, wherein the server information is used for the service platform to determine a target order matched with a server by combining order information of a user side, the user side is a client side located at a user side, the server information comprises a working mode of the server, and the working mode of the server is an automatic order receiving mode;
receiving order distribution information sent by the service platform, wherein the order distribution information is used for indicating that the target order is distributed to the service end;
and generating order receiving confirmation information based on the order distribution information, and automatically feeding back the order receiving confirmation information to the service platform, wherein the order receiving confirmation information is used for indicating that the order receiving of the service terminal is successful.
7. The method of claim 6, wherein generating order taking confirmation information based on the order allocation information comprises:
and extracting target order information from the order distribution information and generating order receiving confirmation information corresponding to the target order information.
8. The method of claim 6, further comprising:
and responding to a switching instruction of the service platform, and switching the working mode of the service end from an automatic order receiving mode to a manual order receiving mode.
9. The method of claim 8, further comprising:
displaying the working mode of the server in a display interface of the server;
and responding to a control instruction of the service platform, pushing a reminding message in the display interface, wherein the reminding message is used for prompting the switching-in automatic order receiving mode.
10. An electronic device, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the method of automated order taking as claimed in any one of claims 1 to 5.
11. A computer readable medium having stored thereon at least one instruction, at least one program, set of codes, or set of instructions, which is loaded and executed by a processor to implement the method of automated order taking according to any one of claims 1 to 5.
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