CN112291715A - Internet of things management system for household industry - Google Patents
Internet of things management system for household industry Download PDFInfo
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- CN112291715A CN112291715A CN202010950062.4A CN202010950062A CN112291715A CN 112291715 A CN112291715 A CN 112291715A CN 202010950062 A CN202010950062 A CN 202010950062A CN 112291715 A CN112291715 A CN 112291715A
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- 230000000694 effects Effects 0.000 claims abstract description 17
- 238000004891 communication Methods 0.000 claims description 51
- 230000009429 distress Effects 0.000 claims description 12
- 238000004140 cleaning Methods 0.000 claims description 6
- 238000011156 evaluation Methods 0.000 claims description 3
- 238000012544 monitoring process Methods 0.000 abstract description 4
- 230000005540 biological transmission Effects 0.000 abstract description 2
- 238000007726 management method Methods 0.000 description 72
- 238000010586 diagram Methods 0.000 description 2
- 238000012795 verification Methods 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
- G16Y10/00—Economic sectors
- G16Y10/45—Commerce
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
- G16Y40/00—IoT characterised by the purpose of the information processing
- G16Y40/50—Safety; Security of things, users, data or systems
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
- G16Y40/00—IoT characterised by the purpose of the information processing
- G16Y40/60—Positioning; Navigation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
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Abstract
An Internet of things management system for household industry belongs to the technical field of Internet of things. The invention solves the problems that the traditional household system has poor business tracking effect and can not ensure the personal safety of household service personnel. The handheld device is adopted to carry out wireless data transmission through a wireless signal and a network platform, the personal safety of each service worker is guaranteed, meanwhile, the monitoring of the backstage to service time is effectively guaranteed, meanwhile, the face recognition module and the help seeking module are arranged on the handheld device, the monitoring of the service workers is guaranteed, whether the work is carried out in real time or not is guaranteed, meanwhile, when the service workers run dangers, the alarm can be timely given, and the personal safety of the service workers is guaranteed. The invention is suitable for the use in the household industry.
Description
Technical Field
The invention belongs to the technical field of Internet of things.
Background
A set of reliable and effective systems for centralizing the integration of practitioner identification, credit, transaction, positioning, service tracking and the like are needed to be used as the guarantee for the normal operation of the home-administration enterprise on the basis of a home-administration personnel service network, a home-administration enterprise network and the Internet, but the conventional platform cannot realize the real-time tracking of home-administration personnel, cannot realize the real-time tracking of home-administration services and cannot guarantee the personal safety of the home-administration service personnel.
Disclosure of Invention
The invention provides an Internet of things management system for the household industry, aiming at solving the problems that the conventional household system is poor in service tracking effect and cannot ensure the personal safety of household service personnel.
The invention relates to an Internet of things management system for an administrative industry, which comprises a handheld device, a handset management sub-platform and a service management sub-platform, wherein the handheld device comprises a handheld device body and a service management sub-platform;
the handheld device comprises a positioning module, a face recognition module, a distress key and a first SIM card communication module;
the handset management sub-platform comprises a second SIM card communication module, a handset information management module and a handset distribution module;
the service management sub-platform comprises a housekeeping management module, a safety management module and an alarm module;
the positioning module is used for positioning the mobile phone equipment and sending positioning information and equipment numbers to the first SIM card communication module;
the face recognition module is used for carrying out face recognition on a service person carrying the handheld device, and the face recognition is unsuccessful for 3 times and sends an alarm signal to the first SIM card communication module; if the face recognition is successful, sending face recognition success time and equipment number information to the first SIM card communication module;
the distress key is used for starting distress information and sending the distress information and the equipment number out through the first SIM card communication module;
the first SIM card communication module is used for carrying out wireless communication with the second SIM card communication module; the second SIM card communication module is used for transmitting the received information to the handset information management module;
the handset distribution module is used for correspondingly inputting and storing handsets with different numbers and different service personnel information;
the handheld machine information management module is used for acquiring corresponding service personnel information from the handheld machine distribution module according to the equipment number corresponding to the received handheld equipment information, corresponding the handheld equipment information to service personnel and transmitting the handheld equipment information after corresponding to the service personnel to the housekeeping management module;
the housekeeping management module is used for sending the positioning information of each worker to the safety management module according to the information of the handheld device behind the corresponding service worker; sending the positioning information of the help seeking personnel and the alarm information to an alarm module; storing the face recognition success time or sending alarm information of unsuccessful face recognition to an alarm module;
the safety management module is used for setting the activity range of each handheld device, and sending activity out-of-range alarm information and out-of-range positioning information to the alarm module when the received positioning information is not in the set activity range;
the alarm module is used for receiving positioning information and alarm information of the help-seeking personnel sent by the housekeeping management module, displaying the position of the help-seeking personnel and sending a help-seeking alarm signal;
the system is also used for receiving the activity range alarm information and the over-range positioning information sent by the safety management module, displaying the positioning information of the handheld equipment which is not in the activity range, and simultaneously sending an activity range over-limit alarm signal;
and when receiving alarm information of unsuccessful face recognition, sending a signal alarm of failed person recognition.
Furthermore, the handheld device also comprises a collection module, wherein the collection module comprises a product selection module and a service selection module;
the product selection module comprises a cleaning product selection port and a corresponding collection code; the service selection module comprises different service selection ports and collection codes corresponding to the services;
the service management sub-platform also comprises a service management module and a product management module, wherein the service management module is used for storing service names, the names of workers corresponding to each service, the working current situation of each worker and service quality feedback scores;
the product management module is used for storing the names, the stock number and the sales number of all cleaning products;
the signal output end of the collection module is connected with the signal input end of the first SIM card communication module;
the second SIM card communication module transmits the product or service purchase information and the collection information sent by the collection module to the handset information management module;
the handset information management module transmits the received product purchase information and the received collection information to the product management module;
the handset information management module transmits the service purchase information and the collection information to the service management module;
the product management module also resets the stock quantity and the sales volume according to the purchase information and prompts the products to be delivered out of the warehouse;
the business management module also configures business service personnel and service time according to the business purchase information.
Furthermore, the handheld device also comprises a service quality feedback module, wherein the service quality feedback module is used for feeding back the quality of the housekeeping business service and is provided with a grading module, the grading module comprises three grading grades, each grading grade corresponds to an evaluation standard, and a grading grade selection port is provided for a customer;
the signal output end of the service quality feedback module is connected with the signal input end of the first SIM card communication module, and the first SIM card communication module also sends the scoring data of the customer and the code of the handheld device to the second SIM card communication module;
and the second SIM card communication module sends the received grading data of the customer and the code of the handheld device to the handset information management module, the handset information management module corresponds the received grading data with service personnel and sends the corresponding grading data to the service management module.
Furthermore, the service management module also performs service distribution priority ordering on the service personnel according to the service quality scores of the service personnel.
The handheld device is adopted to carry out wireless data transmission through a wireless and network platform, the monitoring of the background on the service time is effectively guaranteed while the personal safety of each service person is guaranteed, and meanwhile, the face recognition module and the help-seeking module are arranged on the handheld device, so that the monitoring on the service person is guaranteed, whether the service person is on duty in real time is guaranteed, meanwhile, when the service person is in danger, the alarm can be given in time, the personal safety of the service person is guaranteed, meanwhile, the service progress of the service person is mastered in real time, the safety of the housekeeping service person is effectively guaranteed in real time, and meanwhile, the quality of service is guaranteed.
Drawings
Fig. 1 is a schematic block diagram of an internet of things management system for the home administration industry according to the present invention;
fig. 2 is a schematic block diagram of an internet of things management system for the home administration industry according to a second embodiment.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the embodiments and features of the embodiments may be combined with each other without conflict.
The first embodiment is as follows: the following describes the present embodiment with reference to fig. 1, and the internet of things management system for the home administration industry in the present embodiment includes a handheld device 1, a handset management sub-platform 2 and a service management sub-platform 3;
the handheld device 1 comprises a positioning module 101, a face recognition module 102, a distress key 103 and a first SIM card communication module 105;
the handset management sub-platform 2 comprises a second SIM card communication module 201, a handset information management module 202 and a handset distribution module 203;
the service management sub-platform 3 comprises a home administration management module 301, a security management module 302 and an alarm module 303;
the positioning module 101 is configured to position the mobile phone device, and send positioning information and a device number to the first SIM card communication module 105;
the face recognition module 102 is configured to perform face recognition on a service person carrying the handheld device, and the face recognition is unsuccessful for 3 times and sends an alarm signal to the first SIM card communication module 105; if the face recognition is successful, sending the face recognition success time and the equipment number information to the first SIM card communication module 105;
the distress key 103 is used for starting distress information and sending the distress information and the equipment number out through the first SIM card communication module 105;
the first SIM card communication module 105 is configured to wirelessly communicate with the second SIM card communication module 201; the second SIM card communication module 201 is configured to transmit the received information to the handset information management module 202;
the handset distributing module 203 is used for correspondingly inputting and storing handsets with different numbers and different service personnel information;
the handset information management module 202 is configured to acquire corresponding service staff information from the handset allocation module 203 according to the device number corresponding to the received handheld device information, correspond the handheld device information to service staff, and transmit the handheld device information after corresponding service staff to the housekeeping management module 301;
the housekeeping management module 301 is used for sending the positioning information of each worker to the safety management module 302 according to the information of the handheld device behind the corresponding service worker; sending the positioning information of the help seeker and the alarm information to the alarm module 303; the face recognition success time is stored or the alarm information of unsuccessful face recognition is sent to the alarm module 303;
the security management module 302 is configured to set a range of motion for each handheld device, and send out a range-of-motion alarm message and a range-exceeding positioning message to the alarm module 303 when the received positioning message is not within the set range of motion;
the alarm module 303 is configured to receive positioning information and alarm information of the help-seeking person sent by the housekeeping management module 301, display the position of the help-seeking person, and send a help-seeking alarm signal;
the system is also used for receiving activity range alarm information and over-range positioning information sent by the safety management module 302, displaying the positioning information of the handheld device which is not in the activity range, and sending an activity range over-limit alarm signal;
and when receiving alarm information of unsuccessful face recognition, sending a signal alarm of failed person recognition.
In this embodiment, the first SIM card communication module 105 sends the positioning information of the handheld device, the time when the face recognition is successful or the alarm information, the distress information and the device number that are not successfully recognized to the second SIM card communication module 201.
The invention adopts the mode of Internet of things to monitor the housekeeping service, and simultaneously sets a one-key help-seeking key and service area limitation on the handheld equipment, thereby effectively ensuring the safety of housekeeping service personnel, and simultaneously adopts the face recognition module to carry out face recognition on the housekeeping service personnel at regular time, when the face recognition fails for a plurality of times or the face recognition is not carried out for a plurality of times, the temporary fault of the service is judged to occur, the personnel safety verification and the service on-duty verification are required to be carried out, thereby not only ensuring the timeliness of the housekeeping service, but also ensuring the safety of the housekeeping service personnel, when the help-seeking information occurs, the alarm module of the service management sub-platform 3 alarms, and simultaneously displays the positioning information of the equipment, thereby leading the rescue personnel to carry out rescue rapidly.
In a second specific embodiment, the embodiment is described with reference to fig. 2, and the difference between the embodiment and the internet of things management system for the household industry in the first specific embodiment is that the handheld device 1 further includes a payment module 104, and the payment module 104 includes a product selection module and a service selection module;
the product selection module comprises a cleaning product selection port and a corresponding collection code; the service selection module comprises different service selection ports and collection codes corresponding to the services;
the service management sub-platform further comprises a service management module 305 and a product management module 304, wherein the service management module 305 is used for storing a service name, a name of a worker corresponding to each service, a working status of each worker and a service quality feedback score;
the product management module 304 is used for storing the names, the inventory numbers and the sales numbers of all cleaning products;
the signal output end of the collection module 104 is connected with the signal input end of the first SIM card communication module 105;
the first SIM card communication module 105 is further configured to send the product or service purchase information and the collection information sent by the collection module 104 to the second SIM card communication module 201;
the second SIM card communication module 201 transmits the product or service purchase information and the collection information sent by the collection module 104 to the handset information management module 202;
the handset information management module 202 transmits the received product purchase information and the received payment information to the product management module 304;
the handset information management module 202 transmits the service purchase information and the collection information to the service management module 305;
the product management module 304 resets the stock quantity and the sales volume according to the purchase information and prompts the products to be delivered out of the warehouse;
the service management module 305 configures service personnel and service time according to the service purchase information.
The collection module effectively realizes the sale efficiency of the housekeeping staff to the product in the housekeeping service process, meanwhile, the payment code is adopted for charging, the cost directly enters the account of the enterprise, and the enterprise can effectively know the sale capacity of each worker according to the data or the service progress.
Further, in this embodiment, the handheld device further includes a service quality feedback module, the service quality feedback module is configured to feed back quality of the home-based business service, and the scoring module includes three scoring levels, each scoring level corresponds to an evaluation standard, and a scoring level selection port is provided for a client;
the signal output end of the service quality feedback module is connected with the signal input end of the first SIM card communication module, and the first SIM card communication module also sends the scoring data of the customer and the code of the handheld device to the second SIM card communication module;
the second SIM card communication module sends the received score data of the customer and the code of the handheld device to the handset information management module 202, and the handset information management module 202 corresponds the received score data to the service staff and sends the corresponding score data to the service management module 305.
Further, the service management module 305 also performs service allocation prioritization on the service personnel according to the service quality scores of the service personnel.
The service quality scoring module of the embodiment scores the service quality of the housekeeping business and provides a scoring standard, so that effective scoring can be realized, and call return visit can be performed after the service is finished in order to avoid the situation of false scoring after scoring.
The invention relates to a system for a handset device for the household industry. The comprehensive system based on the home administration staff service network, the home administration enterprise network and the Internet needs a set of reliable and effective system for centralizing comprehensive functions of recognition, credit, transaction, positioning, service tracking and the like of the employees as the guarantee for normal operation of the home administration enterprise. The housekeeping software system and the handset terminal work cooperatively as a management tool of a housekeeping enterprise.
Although the invention herein has been described with reference to particular embodiments, it is to be understood that these embodiments are merely illustrative of the principles and applications of the present invention. It is therefore to be understood that numerous modifications may be made to the illustrative embodiments and that other arrangements may be devised without departing from the spirit and scope of the present invention as defined by the appended claims. It should be understood that features described in different dependent claims and herein may be combined in ways different from those described in the original claims. It is also to be understood that features described in connection with individual embodiments may be used in other described embodiments.
Claims (4)
1. The Internet of things management system for the household industry is characterized by comprising a handheld device (1), a handset management sub-platform (2) and a service management sub-platform (3);
the handheld device (1) comprises a positioning module (101), a face recognition module (102), a help-seeking key (103) and a first SIM card communication module (105);
the handset management sub-platform (2) comprises a second SIM card communication module (201), a handset information management module (202) and a handset distribution module (203);
the service management sub-platform (3) comprises a housekeeping management module (301), a security management module (302) and an alarm module (303);
the positioning module (101) is used for positioning the mobile phone equipment and sending positioning information and the equipment number to the first SIM card communication module (105);
the face recognition module (102) is used for carrying out face recognition on a service person carrying the handheld device, and the face recognition is unsuccessful for 3 times and sends an alarm signal to the first SIM card communication module (105); if the face recognition is successful, sending the face recognition success time and the equipment number information to a first SIM card communication module (105);
the distress key (103) is used for starting distress information and sending the distress information and the equipment number out through the first SIM card communication module (105);
the first SIM card communication module (105) is used for carrying out wireless communication with the second SIM card communication module (201); the second SIM card communication module (201) is used for transmitting the received information to the handset information management module (202);
the handset distribution module (203) is used for correspondingly inputting and storing handsets with different numbers and different service personnel information;
the handset information management module (202) is used for acquiring corresponding service personnel information from the handset allocation module (203) according to the equipment number corresponding to the received handheld equipment information, corresponding the handheld equipment information to service personnel and transmitting the handheld equipment information corresponding to the service personnel to the housekeeping management module (301);
the housekeeping management module (301) is used for sending the positioning information of each worker to the safety management module (302) according to the information of the handheld device behind the corresponding service worker; sending the positioning information of the help seeking personnel and the alarm information to an alarm module (303); storing the face recognition success time or sending alarm information of unsuccessful face recognition to an alarm module (303);
the safety management module (302) is used for setting the activity range of each handheld device, and sending activity out-of-range alarm information and out-of-range positioning information to the alarm module (303) when the received positioning information is not in the set activity range;
the alarm module (303) is used for receiving positioning information and alarm information of the help-seeking personnel sent by the housekeeping management module (301), displaying the position of the help-seeking personnel and sending a help-seeking alarm signal;
the system is also used for receiving activity range alarm information and over-range positioning information sent by the safety management module (302), displaying the positioning information of the handheld equipment which is not in the activity range, and simultaneously sending an activity range over-limit alarm signal;
and when receiving alarm information of unsuccessful face recognition, sending a signal alarm of failed person recognition.
2. An internet of things management system for household industry as claimed in claim 1, wherein the handheld device (1) further comprises a payment module (104), the payment module (104) comprises a product selection module and a business selection module;
the product selection module comprises a cleaning product selection port and a corresponding collection code; the service selection module comprises different service selection ports and collection codes corresponding to the services;
the service management sub-platform further comprises a service management module (305) and a product management module (304), wherein the service management module (305) is used for storing service names, names of staff corresponding to each service, working current situations of each staff and service quality feedback scores;
the product management module (304) is used for storing the names, the stock numbers and the sales numbers of all cleaning products;
the signal output end of the collection module (104) is connected with the signal input end of the first SIM card communication module (105);
the second SIM card communication module (201) transmits the purchase information and the collection information of the product or the service sent by the collection module (104) to the handset information management module (202);
the handset information management module (202) transmits the received product purchase information and the payment information to the product management module (304);
the handset information management module (202) transmits the service purchase information and the collection information to the service management module (305);
the product management module (304) resets the stock quantity and the sales volume according to the purchase information and prompts the products to be delivered out of the warehouse;
the business management module (305) configures business service personnel and service time according to the business purchase information.
3. The internet of things management system for household services as claimed in claim 2, wherein the handheld device further comprises a service quality feedback module for feeding back the quality of household services, and a scoring module is provided, wherein the scoring module comprises three scoring levels, each scoring level corresponds to an evaluation standard, and a scoring level selection port is provided for a client;
the signal output end of the service quality feedback module is connected with the signal input end of the first SIM card communication module, and the first SIM card communication module also sends the scoring data of the customer and the code of the handheld device to the second SIM card communication module;
the second SIM card communication module sends the received grading data of the customer and the code of the handheld device to a handset information management module (202), the handset information management module (202) corresponds the received grading data to a service person, and sends the corresponding grading data to the service management module (305).
4. The IOT management system for housekeeping industry according to claim 2, wherein the traffic management module (305) further prioritizes traffic assignment to the service personnel based on their quality of service scores.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010950062.4A CN112291715A (en) | 2020-09-09 | 2020-09-09 | Internet of things management system for household industry |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010950062.4A CN112291715A (en) | 2020-09-09 | 2020-09-09 | Internet of things management system for household industry |
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| CN112291715A true CN112291715A (en) | 2021-01-29 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN202010950062.4A Pending CN112291715A (en) | 2020-09-09 | 2020-09-09 | Internet of things management system for household industry |
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| CN (1) | CN112291715A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113920626A (en) * | 2021-10-25 | 2022-01-11 | 台州君泰网络科技有限公司 | Online customized service system and use method thereof |
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| CN113920626A (en) * | 2021-10-25 | 2022-01-11 | 台州君泰网络科技有限公司 | Online customized service system and use method thereof |
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Application publication date: 20210129 |