CN111754065A

CN111754065A - Evaluation system, mobile object, computer-readable recording medium, and method

Info

Publication number: CN111754065A
Application number: CN202010128727.3A
Authority: CN
Inventors: 爱甲亘; 德永和典; 小关真冬; 山田隆司; 鹰野聪明; 小野寺圣
Original assignee: Honda Motor Co Ltd
Current assignee: Honda Motor Co Ltd
Priority date: 2019-03-29
Filing date: 2020-02-28
Publication date: 2020-10-09
Also published as: JP2020166781A; JP6979047B2

Abstract

The evaluation system, the mobile body, the computer-readable recording medium, and the method of the present invention are expected to make the work of evaluating the cleaner of the article by the evaluator more efficient. An evaluation system for evaluating a cleaner of a cleaning article includes: a 1 st image acquisition unit that acquires image data of an image of an article before cleaning; a command output unit for outputting a 1 st command for displaying at least a part of the image of the article before cleaning to an image output device used by an evaluator evaluating the article; an evaluation information input unit for inputting evaluation information indicating evaluation of the cleaner by an evaluator.

Description

Evaluation system, mobile object, computer-readable recording medium, and method

Technical Field

The invention relates to an evaluation system, a mobile body, a computer-readable recording medium, and a method.

Background

An evaluation determination system is known that acquires comparison data for an arbitrary evaluation request content or an evaluation by a third party in real time and performs a comparison determination based on the evaluation result data. Further, an evaluation device capable of evaluating a cleaning state of cleaning performed by an employee is known (for example, see patent documents 1 to 2).

Patent document 1: japanese patent laid-open publication No. 2006-004221

Patent document 2: japanese patent laid-open publication No. 2016-

Disclosure of Invention

It is desirable to make the work of evaluating the cleaner of an article by an evaluator more efficient.

In the 1 st aspect of the present invention, an evaluation system is provided. The above-described evaluation system is a system that evaluates a cleaner of a cleaning article, for example. The evaluation system described above includes, for example, a 1 st image acquisition unit that acquires image data of an image of an article before cleaning. The above-described evaluation system includes, for example, a command output unit that outputs a 1 st command for displaying at least a part of an image of an article before cleaning to an image output device used by an evaluator evaluating the article. The evaluation system described above includes, for example, an evaluation information input unit that inputs evaluation information indicating an evaluation of the cleaner by an evaluator.

The evaluation system may include a confirmation information acquisition unit that acquires confirmation information indicating that an evaluator can directly confirm the cleaned article or that the evaluator directly confirms the cleaned article. In the above evaluation system, the command output unit may output the 1 st command to the image output apparatus when the confirmation information acquisition unit acquires the confirmation information. The evaluation system may include a 2 nd image acquisition unit that acquires image data of an image of the cleaned article. In the above evaluation system, the command output unit may output the 1 st command to the image output apparatus when the confirmation information acquisition unit acquires the confirmation information. In the above evaluation system, the command output unit may output, to the image output device, a 2 nd command for displaying at least a part of the image of the article before cleaning and at least a part of the image of the article after cleaning, when the confirmation information acquisition unit does not acquire the confirmation information.

In the above-described evaluation system, the confirmation information may be information indicating that the distance between the evaluator and the article is within a preset numerical range. In the above-described evaluation system, the confirmation information may further include information indicating that (i) the evaluator is a user of the cleaned article and (ii) the third person does not use the article during a period from when the cleaner cleans the article to when the evaluator wants to use the cleaned article.

The evaluation system may include an evaluation information storage unit configured to store identification information of a plurality of cleaners in association with evaluation information of the cleaners. The evaluation system may include an evaluation information output unit configured to output information in which the identification information of the cleaner and the evaluation information of the cleaner are associated with each other, for each of the plurality of cleaners. In the above evaluation system, the article may be a mobile body. In the above evaluation system, the article may be an autonomous vehicle, an unmanned vehicle, or a remotely driven vehicle.

In the 2 nd aspect of the present invention, an evaluation method is provided. The above-described method is a method for evaluating an evaluation work of a cleaner for cleaning an article, for example. The above-described method includes, for example, the 1 st image acquisition step of acquiring image data of an image of an article before cleaning. The above-described method includes, for example, a command output step of outputting a 1 st command for displaying at least a part of an image of the article before cleaning to an image output device used by an evaluator evaluating the article. The above-described method includes, for example, an evaluation information input step of inputting evaluation information indicating an evaluation of the cleaner by an evaluator.

In the 3 rd aspect of the present invention, a program is provided. A non-volatile computer readable medium storing the above-described program may also be provided. The program may be a program for causing a computer to function as the evaluation system according to the above-described aspect 1. The program may be a program for causing a computer to execute the evaluation method according to the above-described aspect 2.

In the 4 th aspect of the present invention, a mobile body is provided. The mobile body includes, for example, the evaluation system according to claim 1. The moving object may include an image output device.

In addition, the summary of the present invention does not list all necessary features of the present invention. In addition, sub-combinations of these feature groups can also be inventions.

Drawings

Fig. 1 schematically shows an example of a system configuration of the evaluation system 100.

Fig. 2 schematically shows an example of an evaluation method by the evaluation system 100.

Fig. 3 schematically shows another example of the evaluation method by the evaluation system 100.

Fig. 4 schematically shows another example of the evaluation method by the evaluation system 100.

Fig. 5 schematically shows another example of the evaluation method by the evaluation system 100.

Fig. 6 schematically shows another example of the evaluation method by the evaluation system 100.

Fig. 7 schematically shows an example of the system configuration of the management server 110.

Fig. 8 schematically shows an example of the internal configuration of the vehicle management unit 732.

Fig. 9 schematically shows an example of the internal configuration of the evaluation management unit 734.

Fig. 10 schematically shows an example of a system configuration of the computer 3000.

Detailed Description

The present invention will be described below with reference to embodiments thereof, but the following embodiments do not limit the invention according to the claims. In addition, a combination of all the features described in the embodiments is not necessarily essential to the solution of the invention. In the drawings, the same or similar components are denoted by the same reference numerals, and redundant description thereof may be omitted.

[ overview of evaluation System 100 ]

Fig. 1 schematically shows an example of a system configuration of the evaluation system 100. In the present embodiment, the evaluation system 100 includes a management server 110. The evaluation system 100 may be provided with one or more (sometimes simply referred to as one or more) vehicles 120. The evaluation system 100 may include one or more communication terminals 22 used by the owners 20 of the vehicles 120. The evaluation system 100 may include a communication terminal 32 used by the cleaning manufacturer 30. The evaluation system 100 may include a communication terminal 42 used by the user 40 temporarily using the vehicle 120.

In the present embodiment, the units of the evaluation system 100 can transmit and receive information to and from each other via the communication network 10. In addition, the cleaning manufacturer 30 may use more than one job master 34.

The evaluation system 100 may further include one or more communication terminals 22 used by one or more owners 20. The evaluation system 100 may include one or more communication terminals 32 used by one or more cleaning manufacturers 30. The evaluation system 100 may include one or more communication terminals 42 used by one or more users 40.

In the present embodiment, the evaluation system 100 executes an evaluation operation for at least one of the cleaning manufacturer 30 and the job master 34. The evaluation system 100 may perform an evaluation operation for each of one or more cleaning manufacturers 30. Evaluation system 100 may execute an evaluation job for each of one or more job managers 34. The evaluation job in the evaluation system 100 may be a process for assisting an evaluator in evaluating an evaluator.

In one embodiment, the evaluation system 100 executes an evaluation operation performed by the owner 20 with respect to at least one of the cleaning manufacturer 30 and the job master 34. In another embodiment, the evaluation system 100 executes an evaluation operation performed by the user 40 with respect to at least one of the cleaning manufacturer 30 and the job master 34.

In the present embodiment, the evaluation system 100 manages one or more vehicles 120. The evaluation system 100 may manage the operation of each of the more than one vehicle 120. The evaluation system 100 may also manage the respective schedules of more than one vehicle 120.

The schedule of the vehicle 120 is determined by, for example, information indicating a time or a period and predetermined information indicating the vehicle 120 at the time or the period. The reservation of the vehicle 120 includes (i) a standby at a specific place or area, (ii) a movement to a place designated by a dispatch request from the owner 20 or the user 40, (iii) a utilization by the owner 20 or the user 40, and (iv) maintenance.

The maintenance of vehicle 120 includes at least one of (i) cleaning of vehicle 120, (ii) inspection of vehicle 120, (iii) maintenance or repair of vehicle 120, and (iv) energy or energy supply to vehicle 120. Examples of the cleaning include cleaning inside a vehicle and cleaning outside the vehicle. Examples of the maintenance or repair of vehicle 120 include (i) repair, adjustment, or replacement of components or consumables, and (ii) replenishment of consumables. Examples of the energy or energy source include electricity, gasoline, light oil, alcohol, natural gas, propane gas, and hydrogen.

[ overview of each unit of evaluation System 100 ]

In the present embodiment, the communication network 10 transmits information between the units of the evaluation system 100. The communication network 10 may be a transmission route of wired communication, a transmission route of wireless communication, or a combination thereof. The communication network 10 may comprise a wireless packet communication network, the internet, a P2P network, a private line, a VPN, a wire line communication line, an inter-vehicle communication network, a road-to-vehicle communication network, an inter-road communication network, or the like.

The communication method in the wireless communication network may be a mobile communication method or a wireless data communication method. As the mobile communication system, a communication system such as a 3G system, an LTE system, a 4G system, or a 5G system is exemplified. Examples of the wireless data communication method include (i) a short-range wireless method such as RFID using Bluetooth (registered trademark), Zigbee (registered trademark), nfc (near field communication), or the like, infrared communication, visible light communication, or communication using sound waves or ultrasonic waves, (ii) a wireless LAN method such as WiFi (registered trademark), (iii) a wireless MAN method such as WiMAX (registered trademark), and (iv) a wireless WAN method.

In the present embodiment, the owner 20 uses, for example, a vehicle 120 to transport a person or an object to a specific location (sometimes referred to as a destination). The owner 20 may use the vehicle 120 when transporting the owner 20 itself, or may use the vehicle 120 when transporting a person (sometimes referred to as a person related to the owner 20) or an object other than the owner 20. The object being transported by vehicle 120 may be the cargo of owner 20 or the cargo of a person associated with owner 20.

Owner 20 may also utilize vehicle 120 to transport a person or object to a destination based on a contract. In this case, the owner 20 may drive the vehicle 120 by himself, may instruct a person instructed by the owner 20 to drive the vehicle 120, or may request a third person to drive the vehicle 120.

Owner 20 may also have other people temporarily utilize vehicle 120. Owner 20 may also have others utilize vehicle 120 based on a contract. For example, the owner 20 loans the vehicle 120 to another person.

The owner 20 may be the owner of the vehicle 120, the owner having a right to earn the use of the vehicle 120, or the owner having a right to allow the use right of the vehicle 120 to others. Owner 20 may also be an owner utilizing vehicle 120 based on a rental contract. The owner 20 may be an individual, a legal person, or a group.

Owner 20 may utilize vehicle 120, at least temporarily, for taxi, chariot, or shared vehicle purposes. Owner 20 may also utilize vehicle 120 at least temporarily for car rental or car sharing purposes.

In the present embodiment, the communication terminal 22 is, for example, a communication terminal used by the owner 20. The communication terminal 22 may be a communication terminal utilized by a person performing a service for the owner 20. Examples of the person who performs the service for the owner 20 include a relative, a worker, a member, a person who requested the service, and a relative, a worker, and a member of the person who requested the service.

In the present embodiment, the communication terminal 22 transmits and receives various information to and from each unit of the evaluation system 100 via the communication network 10. The communication terminal 22 has an input device and an output device and can be utilized as a user interface of the evaluation system 100.

The communication terminal 22 may be an information processing device having a communication function, and the details thereof are not particularly limited. The communication terminal 22 is exemplified by a personal computer, a portable terminal, and the like. Examples of the portable terminal include a mobile phone, a smartphone, a PDA, a tablet computer, a notebook computer, a laptop computer, and a wearable computer.

In the present embodiment, the cleaning manufacturer 30 provides a cleaning service for cleaning articles. For example, the cleaning manufacturer 30 provides a cleaning service to the owner 20 to clean the vehicle 120 of the owner 20. The cleaning vendor 30 cleans the vehicle 120, for example, based on a contract with the owner 20. The cleaner 30 may be an individual, a legal person, or a group.

In one embodiment, the cleaning vendor 30 provides cleaning services in a business office located at a predetermined location. In other embodiments, the cleaning vendor 30 moves to a location that is in contract with the customer and provides cleaning services.

In the present embodiment, the communication terminal 32 is, for example, a communication terminal used by the cleaning manufacturer 30. The communication terminal 32 may be a communication terminal used by a person who provides a service to the cleaning manufacturer 30. Examples of the person who provides the service to the cleaning manufacturer 30 include family, relatives, staff, constituent persons, and persons who have requested the service, or family, relatives, staff, and constituent persons of persons who have requested the service.

In the present embodiment, the communication terminal 32 transmits and receives various information to and from each unit of the evaluation system 100 via the communication network 10. The communication terminal 32 has an input device and an output device and can be utilized as a user interface of the evaluation system 100.

The communication terminal 32 is not particularly limited in detail as long as it is an information processing apparatus having a communication function. The communication terminal 22 is exemplified by a personal computer, a portable terminal, and the like. Examples of the portable terminal include a mobile phone, a smartphone, a PDA, a tablet computer, a notebook computer, a portable computer, and a wearable computer.

In the present embodiment, the work person in charge 34 may be a person in charge who performs an operation of cleaning an article. Work person 34 cleans vehicle 120, for example. Job principal 34 may perform a cleaning of vehicle 120 under the direction of cleaning manufacturer 30.

In the present embodiment, the user 40 temporarily utilizes the vehicle 120. The user 40 can acquire the right to temporarily use the vehicle 120 of the owner 20 based on the contract with the owner 20. In the case where the owner 20 is a person having the right to earn the use of the vehicle 120, the period during which the user 40 has the right to use the vehicle 120 may be set shorter than the period during which the owner 20 has the right to earn the use of the vehicle 120.

The above-described contract may be mediated by the management server 110. The user 40 can acquire the information on the contract described above from the management server 110 by using the communication terminal 42. The user 40 may be an individual, a legal person, or a group. In addition, the owner 20 may use the vehicle 120 as the user 40.

In one embodiment, user 40 utilizes vehicle 120 to transport a person or thing to a destination, for example, based on a transport contract with owner 20. In other embodiments, the user 40 utilizes the vehicle 120 to transport the person or thing to the destination, for example, based on a loan contract with the owner 20. The person transported by the vehicle 120 may be the user 40 or a person other than the user 40 (sometimes referred to as a person related to the user 40). The items transported by vehicle 120 may be the cargo of user 40 or the cargo of the person associated with user 40.

In the present embodiment, the communication terminal 42 is, for example, a communication terminal used by the user 40. The communication terminal 42 may be a communication terminal utilized by a person providing services to the user 40. The person who provides the service to the user 40 includes family, relatives, staff, and constituent persons, and the person who requested the service, or the family, relatives, staff, and constituent persons of the person who requested the service.

In the present embodiment, the communication terminal 42 transmits and receives various information to and from the units of the evaluation system 100 via the communication network 10. The communication terminal 42 has an input device and an output device and can be utilized as a user interface of the evaluation system 100.

In the present embodiment, the communication terminal 42 may have an image pickup element. Thus, the communication terminal 42 can capture an image of an arbitrary object and transmit image data of the image of the object to at least one of the management server 110 and the vehicle 120.

The communication terminal 42 may be any information processing device having a communication function, and the details thereof are not particularly limited. The communication terminal 42 is exemplified by a personal computer, a portable terminal, and the like. Examples of the portable terminal include a mobile phone, a smartphone, a PDA, a tablet computer, a notebook computer, a portable computer, and a wearable computer.

In the present embodiment, the management server 110 executes an evaluation task for at least one of the cleaning manufacturer 30 and the job master 34. The evaluation system 100 may perform an evaluation operation for each of one or more cleaning manufacturers 30. Evaluation system 100 may execute an evaluation job for each of one or more job managers 34.

In the present embodiment, the management server 110 manages one or more vehicles 120. Management server 110 may manage the operation of each of more than one vehicle 120. The management server 110 may manage the respective schedules of more than one vehicle 120. The details of the management server 110 will be described later.

In the present embodiment, the vehicle 120 is used to transport a person or an object (sometimes referred to as a transport object). For example, the vehicle 120 starts from a location corresponding to the request of the user 40 and transports the transport object to the location corresponding to the request of the user 40. The vehicle 120 may return to the departure point or move to a point different from the departure point after transporting the transport object to a point corresponding to the request of the user 40.

Vehicle 120 may be an autonomous, unmanned, or remotely driven vehicle, or may be a manned vehicle. The vehicle 120 can move to a location designated by a dispatch instruction (sometimes referred to as a dispatch instruction) in accordance with the instruction from the management server 110.

Examples of the vehicle 120 include a bicycle, an automobile, a motorcycle, and an electric train. Examples of the vehicle include an engine vehicle, an electric vehicle, a fuel cell vehicle, a hybrid vehicle, and a work vehicle. Examples of the motorcycle include (i) a motorcycle, (ii) a three-wheeled motorcycle, and (iii) a stand-up motorcycle or a three-wheeled vehicle with a power unit. Details of the vehicle 120 will be described later.

[ concrete constitution of Each Unit of evaluation System 100 ]

Each part of the evaluation system 100 may be implemented by hardware, software, or both hardware and software. At least a part of each unit of the evaluation system 100 may be implemented by a separate server or may be implemented by a plurality of servers. At least a portion of the elements of the evaluation system 100 may also be implemented on a virtual server or cloud system. At least a part of each unit of the evaluation system 100 may be implemented by a personal computer or a portable terminal. Examples of the mobile terminal include a mobile phone, a smartphone, a PDA, a tablet computer, a notebook computer, a mobile computer, and a wearable computer. The units of the evaluation system 100 may also store information using a decentralized billing technique such as a blockchain or a decentralized network.

When at least a part of the components constituting the evaluation system 100 is realized by software, the components realized by the software can be realized by starting a program that defines operations related to the components in an information processing apparatus having a normal configuration. The information processing apparatus of the above-described general configuration may include (i) a data processing apparatus having a processor such as a CPU or a GPU, a ROM, a RAM, a communication interface, and the like, (ii) an input apparatus such as a keyboard, a pointing device, a touch panel, a camera, a voice input apparatus, a gesture input apparatus, various sensors, and a GPS receiver, (iii) an output apparatus such as a display apparatus, a voice output apparatus, and a vibration apparatus, (iv) a memory such as a memory, an HDD, and an SSD (including an external storage apparatus).

In the information processing apparatus of the above-described general configuration, the data processing apparatus or the storage apparatus may store the program. The program is executed by a processor, and the information processing apparatus executes an operation defined by the program. The program described above may also be stored in a nonvolatile computer-readable recording medium. The program may be stored in a computer-readable medium such as a CD-ROM, a DVD-ROM, a memory, or a hard disk, or may be stored in a storage device connected to a network.

The program may be a program for causing a computer to function as the evaluation system 100 or a part thereof. The program may include a module that defines operations of the units of the evaluation system 100. These programs and modules drive a data processing device, an input device, an output device, a storage device, and the like, cause a computer to function as each unit of the evaluation system 100, or cause a computer to execute an information processing method in each unit of the evaluation system 100.

The program described above may be installed from a computer-readable medium or a storage device connected to a network into a computer constituting at least a part of the evaluation system 100. By executing the program, a computer can function as at least a part of each unit of the evaluation system 100. The information processing described in the above-described program functions as a specific means for cooperating software related to the program with various hardware resources of the evaluation system 100 or a part thereof by reading the program into a computer. By realizing calculation or processing of information corresponding to the purpose of use of the computer in the present embodiment by the above-described specific means, the evaluation system 100 corresponding to the purpose of use is constructed.

The program may be a program for causing a computer to function as the management server 110. The program described above may be a program for causing a computer to execute the information processing method in the management server 110. The program may be a program for causing a computer to function as a control device for vehicle 120. The program described above may be a program for causing a computer to execute an information processing method in a control device of the vehicle 120.

The information processing method described above may be a method for performing an evaluation operation for a cleaner of a cleaning article. The above method may have a 1 st image acquisition step of acquiring image data of an image of the article before cleaning. The method described above may include a command output step of outputting a 1 st command for displaying at least a part of the image of the article before cleaning to an image output device used by an evaluator evaluating the article. The above-described method may have an evaluation information input step of inputting evaluation information indicating an evaluation of the cleaner by an evaluator.

The owner 20 may be an example of an evaluator. The person who conducts the business for the owner 20 may be an example of an evaluator. The cleaner 30 may be an example of a cleaner. The job person in charge 34 may be an example of a cleaner. The user 40 may be an example of an evaluator. The person who conducts the business for the user 40 may be an example of an evaluator. The evaluation system 100 may be an example of an evaluation system. The management server 110 may be an example of an evaluation system. Vehicle 120 may be an example of an item. The vehicle 120 may be an example of a mobile body.

In the present embodiment, an example of the evaluation system 100 will be described, taking as an example a case where the management server 110 executes information processing for performing an evaluation job for at least one of the cleaning manufacturer 30 and the job master 34. However, the evaluation system 100 is not limited to this embodiment. In another embodiment, the information processing device mounted on vehicle 120 may execute at least a part of the information processing in management server 110 according to the present embodiment. In this case, the information processing device mounted on vehicle 120 may be an example of an evaluation system. In another embodiment, the communication terminal 22 or the information processing device mounted on the communication terminal 42 may execute at least a part of the information processing in the management server 110 according to the present embodiment. In this case, the communication terminal 22 or the information processing device mounted on the communication terminal 42 may be an example of the evaluation system.

In the present embodiment, an example of the evaluation system 100 will be described, taking as an example a case where the evaluation system 100 performs an evaluation operation for the cleaning manufacturer 30 of the cleaning vehicle 120. However, the evaluation system 100 is not limited to this embodiment. In another embodiment, the evaluation system 100 may perform an evaluation operation for the cleaning manufacturer 30 that cleans any article. For example, the evaluation system 100 executes an evaluation work for a cleaning manufacturer 30 that cleans an arbitrary mobile body.

Examples of the moving body include a vehicle, a ship, and a flying object. Examples of the vehicle include a bicycle, an automobile, a motorcycle, and an electric train. Examples of the vessel include ships, hovercraft, water-borne motorcycles, diving ships, submarines, and water scooters. The flying object may be an airplane, an airship, a hot air balloon, a helicopter, an unmanned aerial vehicle, or the like.

[ overview of evaluation method by evaluation System 100 ]

An outline of an evaluation method by the evaluation system 100 will be described with reference to fig. 2, 3, 4, 5, and 6. In these embodiments, an outline of the evaluation method of the subject to be evaluated by the evaluation system 100 will be described, taking as an example a case where the vehicle 120 of the owner 20 is an autonomous vehicle, an unmanned vehicle, or a remotely driven vehicle, and is used for the car sharing service. In addition, at least a part of the embodiments described with reference to 1 drawing of fig. 2, 3, 4, 5, and 6 and the embodiments described with reference to one or more other drawings may be arbitrarily combined within a range where technical contradictions do not occur.

In the present embodiment, the vehicle 120 of the owner 20 is used by the 1 st user 40 during the 1 st period and by the 2 nd user 40 during the 2 nd period, for example. Also, after the 1 st user 40 utilizes the vehicle 120 during the 1 st period, and before the 2 nd user 40 utilizes the vehicle 120 during the 2 nd period, the job principal 34 of the cleaning manufacturer 30 cleans the vehicle 120.

In the present embodiment, for example, a contract that (i) the owner 20 transports the 1 st user 40 from the boarding location 212 to the alighting location 214 using the vehicle 120 of the owner 20, or (ii) the owner 20 lends the vehicle 120 of the owner 20 to the user 40 who wishes to move from the boarding location 212 to the alighting location 214 is established between the 1 st user 40 and the owner 20 by the intermediation service or the matching service provided by the management server 110. The 1 st period may be (i) a period defined by a contract between the 1 st user 40 and the owner 20, or (ii) a period from when the 1 st user 40 gets on the vehicle 120 at the boarding point 212 to when the 1 st user gets off the vehicle 120 at the disembarkation point 214.

In the present embodiment, for example, a contract that (i) the owner 20 transports the 2 nd user 40 from the boarding location 222 to the alighting location 224 using the vehicle 120 of the owner 20, or (ii) the owner 20 lends the vehicle 120 of the owner 20 to the user 40 who wishes to move from the boarding location 222 to the alighting location 224 is established between the 2 nd user 40 and the owner 20 by the intermediation service or the matching service provided by the management server 110. The 2 nd period may be (i) a period defined by a contract between the 2 nd user 40 and the owner 20, or (ii) a period from when the 2 nd user 40 gets on the vehicle 120 at the boarding location 222 to when the user gets off the vehicle 120 at the disembarkation location 224.

As described above, since the vehicle 120 is an autonomous vehicle, an unmanned vehicle, or a remotely driven vehicle, the 1 st user 40 can move to a place where the cleaning operation is performed by the cleaner 30 after getting off the vehicle 120 at the getting-off place 214. After the cleaning operation is finished by the cleaning manufacturer 30, the vehicle can be moved to the riding place 222.

However, since the owner 20 cannot specify the state of the vehicle 120 immediately after cleaning, the owner 20 cannot evaluate whether or not the cleaning manufacturer 30 has sufficiently cleaned the vehicle 120. For example, even if the 2 nd user 40 is the owner 20, the owner 20 cannot confirm the state of the vehicle 120 before cleaning, and therefore the owner 20 cannot evaluate whether or not the cleaning manufacturer 30 has sufficiently cleaned the vehicle 120.

In order to automatically detect the degree of dirtying of the interior or exterior of vehicle 120, it is considered to provide a camera for photographing the interior or exterior of vehicle 120, for example. However, in order to sufficiently evaluate the cleaning operation of vehicle 120, an appropriate number of cameras need to be provided at appropriate positions, and the cost of vehicle 120 increases. In particular, in order to sufficiently photograph the appearance of vehicle 120, it is necessary to provide a camera that is unnecessary for the function of vehicle 120, and the cost of vehicle 120 increases significantly.

Then, according to the present embodiment, the management server 110 acquires the image data of the image of the vehicle 120 in the state after the 1 st user 40 has used up the vehicle 120 and before the cleaning manufacturer 30 cleans the vehicle 120, from the communication terminal 42 of the 1 st user 40. Then, management server 110 executes processing for presenting the image to the evaluator of the cleaning work of vehicle 120 at the time point when the cleaning work of vehicle 120 is evaluated.

This allows the above-described evaluator to know the state of vehicle 120 before cleaning. As a result, the evaluation accuracy is improved. In addition, the load on the management server 110 is significantly reduced compared to a case where the management server 110 analyzes an image captured by a camera fixed to the vehicle 120 to evaluate a cleaning work.

The management server 110 may acquire image data of an image of the vehicle 120 from the communication terminal 42 of the 2 nd user 40 in a state after the cleaning manufacturer 30 cleans the vehicle 120 and before the 2 nd user 40 uses the vehicle 120. Then, management server 110 executes processing for presenting the image of vehicle 120 before cleaning and the image of vehicle 120 after cleaning to an evaluator of the cleaning work of vehicle 120 at the time point when the cleaning work of vehicle 120 is evaluated.

This allows the above-described evaluator to know the state of vehicle 120 before cleaning and the state of vehicle 120 after cleaning. As a result, the evaluation accuracy is improved. In addition, the load on the management server 110 is significantly reduced compared to a case where the management server 110 analyzes an image captured by a camera fixed to the vehicle 120 to evaluate a cleaning work.

According to the embodiment described with reference to fig. 2, first, the 1 st user 40 photographs the vehicle 120 using the communication terminal 42 at the departure point 214. The 1 st user 40 can photograph at least one of the interior and the exterior of the vehicle 120 in accordance with an instruction from at least one of the management server 110, the vehicle 120, and the communication terminal 42. Thereby, the 1 st user 40 can photograph an appropriate portion of the interior or the exterior of the vehicle 120. The image may be a moving image or a still image.

Further, the 1 st user 40 transmits image data of the image of the vehicle 120 to the management server 110 by using the communication terminal 42. The management server 110 may store the image data in any storage device. Thus, the management server 110 can acquire image data of an image of the vehicle 120 in a state after the 1 st user 40 uses the vehicle 120 and before the cleaning manufacturer 30 cleans the vehicle 120.

When the management server 110 receives the image data of the vehicle 120, the management server 110 transmits the position data of the point where the cleaning operation is performed by the cleaning manufacturer 30 to the vehicle 120, and moves the vehicle 120 to the point. When the vehicle 120 arrives at the above-described point, the cleaning manufacturer 30 cleans the vehicle 120. When the cleaning of vehicle 120 is completed, cleaning manufacturer 30 transmits information indicating the completion of cleaning of vehicle 120 to management server 110 using communication terminal 32. When receiving the information indicating that cleaning of vehicle 120 is completed, management server 110 transmits the position data of riding place 222 to vehicle 120, and moves vehicle 120 to riding place 222.

Next, at the riding place 222, the 2 nd user 40 uses the communication terminal 42 to photograph the vehicle 120. The 2 nd user 40 can photograph at least one of the interior and the exterior of the vehicle 120 in accordance with an instruction from at least one of the management server 110, the vehicle 120, and the communication terminal 42. Thereby, the 2 nd user 40 can photograph an appropriate portion of the interior or the exterior of the vehicle 120. The image may be a moving image or a still image.

Further, the 2 nd user 40 transmits image data of the image of the vehicle 120 to the management server 110 by using the communication terminal 42. The management server 110 may store the image data in any storage device. Thus, the management server 110 can acquire image data of an image of the vehicle 120 in a state after the cleaning manufacturer 30 cleans the vehicle 120 and before the 2 nd user 40 uses the vehicle 120.

Next, when the management server 110 receives information indicating that the process for evaluating the cleaning job performed by the cleaning manufacturer 30 is executed from the communication terminal 22 of the owner 20, the management server 110 transmits the image data of the image captured by the 1 st user 40 and the image data of the image captured by the 2 nd user 40 to the communication terminal 22. The management server 110 may transmit an instruction to the communication terminal 22 to output the two images to the image output device of the communication terminal 22. Thereby, the communication terminal 22 presents the two images to the owner 20. The image output device may be a display device or a projection device. The image output device may be a stationary device, a portable device, or a wearable device.

The information indicating that the process for evaluating the cleaning job performed by the cleaning manufacturer 30 is executed may be an instruction or a request for causing the management server 110 to execute the process. In addition, when the communication terminal 22 receives the image data from the management server 110, the communication terminal 22 may install a program for executing a flow of outputting the image to the image output device of the communication terminal 22 to the computer of the communication terminal 22.

Next, the owner 20 inputs evaluation of the cleaning work performed by the cleaning manufacturer 30 using the communication terminal 22. The communication terminal 22 transmits the information on the above-described evaluation input by the owner 20 to the management server 110. The management server 110 stores information related to the above-described evaluation in an arbitrary storage device. Thus, the evaluation system 100 can execute the evaluation job performed by the owner 20.

In the embodiment described with reference to fig. 3, the point that the 1 st user 40 photographs the vehicle 120 at the boarding location 212 and the alighting location 214 and transmits image data of images of the vehicle 120 photographed at the boarding location 212 and the alighting location 214 to the management server 110 is different from the embodiment described with reference to fig. 2. In the embodiment described with reference to fig. 3, the point that the 2 nd user 40 images the vehicle 120 at the boarding point 222 and the alighting point 224 and transmits image data of images of the vehicle 120 captured at the boarding point 222 and the alighting point 224 to the management server 110 is different from the embodiment described with reference to fig. 2. The embodiment described with reference to fig. 3 may have the same configuration as the embodiment described with reference to fig. 2 with respect to the features other than the above-described difference.

The embodiment described with reference to fig. 4 differs from the embodiment described with reference to fig. 2 in that the 2 nd user 40 evaluates the cleaning work performed by the cleaning manufacturer 30 instead of the owner 20. According to the present embodiment, first, for example, as in the embodiment described with reference to fig. 2, the 1 st user 40 transmits image data of an image of the vehicle 120 at the riding place 212 to the management server 110. The management server 110 stores the image data in an arbitrary storage device.

After the management server 110 receives the image data of the vehicle 120, the cleaning manufacturer 30 cleans the vehicle 120, for example, as in the embodiment described with reference to fig. 2. When the cleaning of vehicle 120 is completed, vehicle 120 moves to riding place 222.

Next, according to the present embodiment, when the management server 110 detects that the 2 nd user 40 is present in the vicinity of the vehicle 120 at the riding place 222, the management server 110 transmits the image data of the image captured by the 1 st user 40 to the communication terminal 42 of the 2 nd user 40. The management server 110 may transmit an instruction to the communication terminal 42 to output the above-described image to the image output apparatus of the communication terminal 42. Thereby, the communication terminal 42 presents the image to the 2 nd user 40.

In the present embodiment, the 2 nd user 40 can reliably confirm the state of the vehicle 120 after cleaning. More specifically, the 2 nd user 40 can reliably confirm the vehicle 120 in a state where the third person does not use the vehicle 120, during a period from when the cleaner 30 cleans the vehicle 120 to when the 2 nd user 40 wants to use the vehicle 120.

Next, the 2 nd user 40 compares the image captured by the 1 st user 40 with the real object of the vehicle 120, and the 2 nd user 40 evaluates the cleaning work performed by the cleaning manufacturer 30. For example, the 2 nd user 40 inputs evaluation of a cleaning work performed by the cleaning manufacturer 30 using the communication terminal 42. The communication terminal 42 transmits the information on the above-described evaluation input by the 2 nd user 40 to the management server 110. The management server 110 stores information related to the above-described evaluation in an arbitrary storage device. Thereby, the evaluation system 100 can execute the evaluation job performed by the 2 nd user 40.

Next, when the management server 110 receives the information indicating the evaluation performed by the 2 nd user 40 from the communication terminal 42 of the 2 nd user 40, the management server 110 transmits the information indicating the evaluation performed by the 2 nd user 40 to the communication terminal 22 of the owner 20. In addition, the management server 110 may transmit information indicating the evaluation performed by the 2 nd user 40 to the communication terminal 22 of the owner 20 in response to a request from the owner 20. Thus, the evaluation system 100 can execute the evaluation job performed by the owner 20.

In the present embodiment, the details of the evaluation method are described by taking as an example a case where the management server 110 transmits the image data of the image captured by the 1 st user 40 to the communication terminal 42 of the 2 nd user 40, and the communication terminal 42 of the 2 nd user 40 presents the image to the 2 nd user 40. However, the evaluation method is not limited to this embodiment. In other embodiments, the management server 110 may transmit image data of the image captured by the 1 st user 40 to the vehicle 120. The image output device mounted on vehicle 120 may present the image to the 2 nd user 40.

In the present embodiment, the details of the evaluation method are described by taking as an example a case where the management server 110 transmits the image data of the vehicle 120 when the management server 110 detects that the 2 nd user 40 is located in the vicinity of the vehicle 120 at the riding place 222. However, the evaluation method is not limited to this embodiment. The management server 110 may transmit image data of an image captured by the 1 st user 40 to at least one of the communication terminal 42 and the vehicle 120 at an arbitrary point in time. In this case, for example, when at least one of the management server 110, the vehicle 120, and the communication terminal 42 of the 2 nd user 40 detects that the 2 nd user 40 is located near the vehicle 120 at the riding place 222, the image may be presented to the 2 nd user 40 by at least one of the vehicle 120 and the communication terminal 42 of the 2 nd user 40.

In the embodiment described with reference to fig. 4, the 2 nd user 40 may capture the image of the vehicle 120 at the riding place 222 and may transmit the image data of the image of the vehicle 120 captured at the riding place 222 to the management server 110. At this time, the management server 110 may transmit information indicating the evaluation performed by the 2 nd user 40, the image data of the image captured by the 1 st user 40, and the image data of the image captured by the 2 nd user 40 to the communication terminal 22 of the owner 20. The owner 20 can evaluate the evaluation job of the 2 nd user 40 based on the above information.

For example, the owner 20 inputs an evaluation of an evaluation job for the 2 nd user 40 using the communication terminal 22. The communication terminal 22 transmits the information on the above-described evaluation input by the owner 20 to the management server 110. The management server 110 stores information related to the above-described evaluation in an arbitrary storage device. Thus, the evaluation system 100 can execute the evaluation job performed by the owner 20.

In the embodiment described with reference to fig. 4, as in the embodiment described with reference to fig. 3, the 1 st user 40 may photograph the vehicle 120 at the boarding location 212 and the alighting location 214, and image data of images of the vehicle 120 photographed at the boarding location 212 and the alighting location 214 may be transmitted to the management server 110. The 2 nd user 40 may photograph the vehicle 120 at the boarding point 222 and the alighting point 224, and may transmit image data of images of the vehicle 120 photographed at the boarding point 222 and the alighting point 224 to the management server 110.

The embodiment described with reference to fig. 5 differs from the embodiment described with reference to fig. 4 in that the owner 20 is the 2 nd user 40. In the present embodiment, the management server 110 is different from the embodiment described with reference to fig. 4 in that, after receiving the information indicating the evaluation of the cleaning job by the cleaning manufacturer 30, the management server may not transmit the information to the communication terminal 22 of the owner 20. The embodiment described with reference to fig. 5 may have the same configuration as the embodiment described with reference to fig. 4, with respect to features other than the above-described difference.

According to the embodiment described with reference to fig. 6, the point that the image data of the image captured by the 1 st user 40 at the departure point 214 is transmitted to the communication terminal 42 of the 2 nd user 40 via the vehicle 120 instead of the management server 110 is different from the embodiment described with reference to fig. 4. According to the present embodiment, first, for example, as in the embodiment described with reference to fig. 2, the 1 st user 40 takes an image of the vehicle 120 at the riding place 212. In the present embodiment, the 1 st user 40 transmits image data of an image of the vehicle 120 to the vehicle 120 using the communication terminal 42.

The communication terminal 42 may transmit information that image data representing an image of the vehicle 120 is transmitted to the vehicle 120 to the management server 110. The 1 st user 40 can transmit image data of the image of the vehicle 120 to the management server 110 and the vehicle 120 by using the communication terminal 42. The image data of the image of the vehicle 120 may be an example of information indicating that the image data of the image of the vehicle 120 is transmitted to the vehicle 120.

Next, the vehicle 120 stores the image data in an arbitrary storage device. Vehicle 120 may store the image data in a storage device mounted on vehicle 120. Vehicle 120 may transmit information indicating that vehicle 120 has received the image data to management server 110.

After vehicle 120 receives the image data of vehicle 120, cleaner 30 cleans vehicle 120, for example, in the same manner as in the embodiment described with reference to fig. 2. When the cleaning of vehicle 120 is completed, vehicle 120 moves to riding place 222.

Next, according to the present embodiment, when the vehicle 120 detects that the 2 nd user 40 is present in the vicinity of the vehicle 120 at the riding place 222, the vehicle 120 transmits the image data of the image captured by the 1 st user 40 to the communication terminal 42 of the 2 nd user 40. Vehicle 120 may transmit an instruction to communication terminal 42 for outputting the above-described image to the image output device of communication terminal 42. Thereby, the communication terminal 42 presents the image to the 2 nd user 40.

Thereafter, for example, the 2 nd user 40 evaluates the cleaning work performed by the cleaning manufacturer 30, as in the embodiment described with reference to fig. 4. For example, the 2 nd user 40 inputs evaluation of the cleaning work performed by the cleaning manufacturer 30 using the communication terminal 42. The communication terminal 42 transmits the information on the above-described evaluation input by the 2 nd user 40 to the management server 110. The management server 110 stores information related to the above-described evaluation in an arbitrary storage device. For example, the management server 110 may transmit information indicating the evaluation by the 2 nd user 40 to the communication terminal 22 of the owner 20, as in the embodiment described with reference to fig. 4. Thus, the evaluation system 100 can execute an evaluation job by at least one of the owner 20 and the 2 nd user 40.

Fig. 7 schematically shows an example of the system configuration of the management server 110. In the present embodiment, the management server 110 includes a vehicle data acquisition unit 722, an image data acquisition unit 724, a vehicle management unit 732, an evaluation management unit 734, and a storage unit 740. In the present embodiment, the storage unit 740 includes a vehicle data storage unit 742, an image data storage unit 744, an evaluation data storage unit 746, and a dispatch plan storage unit 748.

In the present embodiment, the vehicle data acquisition unit 722 acquires various information on one or more vehicles 120, respectively. For example, the vehicle data acquisition unit 722 acquires information indicating the current position of each of the one or more vehicles 120. The vehicle data acquisition unit 722 may acquire information indicating the movement history of each of one or more vehicles 120. The vehicle data acquisition unit 722 acquires information indicating the state of each of the one or more vehicles 120. The vehicle state includes "oncoming vehicle", "passenger vehicle", "return", "cleaning", "maintenance", and the like.

In the present embodiment, image data acquisition unit 724 acquires image data of an image of vehicle 120. The image data acquiring unit 724 may acquire image data of an image of the vehicle 120 before cleaning. The image data acquiring unit 724 may acquire image data of an image of the vehicle 120 after cleaning. For example, the image data acquisition unit 724 acquires image data of an image of the vehicle 120 captured by the user 40. The image data acquiring unit 724 may acquire image data of an image of the vehicle 120 captured by the owner 20.

In the present embodiment, vehicle management unit 732 manages each of one or more vehicles 120. Vehicle management unit 732 may manage the operation of each of one or more vehicles 120. Vehicle management unit 732 may generate a dispatch plan for each of one or more vehicles 120. Vehicle management unit 732 may generate maintenance plans for each of one or more vehicles 120. The details of the vehicle management unit 732 will be described later.

In the present embodiment, evaluation management unit 734 manages evaluations regarding cleaning operations of each of one or more vehicles 120. The evaluation management unit 734 may manage the evaluation related to the cleaning work for each contract period for each of one or more vehicles 120. For example, evaluation management unit 734 acquires information indicating an evaluation performed by owner 20 with respect to a cleaning operation of specific vehicle 120 by specific work person responsible 34. The evaluation management unit 734 may acquire information indicating an evaluation of the cleaning work performed by the user 40 for the specific vehicle 120 by the specific work person in charge 34. Details of the evaluation management unit 734 will be described later.

In the present embodiment, the storage unit 740 stores various information used for information processing in the evaluation system 100. The storage unit 740 stores various information generated in the evaluation system 100.

In the present embodiment, the vehicle data storage 742 stores the information acquired by the vehicle data acquisition 722. The vehicle data storage 742 may store various information about the vehicle 120 acquired by the vehicle data acquisition 722 in association with the identification information of the vehicle 120.

In the present embodiment, the image data storage unit 744 stores the image data acquired by the image data acquisition unit 724. The image data storage unit 744 may store the image data in association with at least one of information indicating a photographer of the image data, information indicating a shooting position of the image data, information indicating a shooting time of the image data, and identification information of a dispatch request corresponding to the image data.

In the present embodiment, the evaluation data storage unit 746 may store the evaluation data acquired by the evaluation management unit 734. The evaluation data storage unit 746 may store the evaluation data in association with at least one of the information indicating the evaluator, the information indicating the cleaner, and the information indicating the vehicle 120 cleaned by the cleaner.

In the present embodiment, the dispatch plan storage unit 748 stores the dispatch plan generated by the vehicle management unit 732. The dispatch plan storage unit 748 may store the maintenance plan generated by the vehicle management unit 732.

The image data acquiring unit 724 may be an example of the 1 st image acquiring unit and the 2 nd image acquiring unit. The evaluation management unit 734 may be an example of the 1 st image acquisition unit and the 2 nd image acquisition unit. The evaluation management unit 734 may be an example of an evaluation system. The evaluation data storage 746 may be an example of an evaluation information storage.

Fig. 8 schematically shows an example of the internal configuration of the vehicle management unit 732. In the present embodiment, the vehicle management unit 732 includes a dispatch management unit 820, a history management unit 830, a settlement unit 840, and a setting unit 850.

In the present embodiment, dispatch management unit 820 manages the dispatch of one or more vehicles 120. For example, the dispatch management unit 820 receives a dispatch request from the user 40. The dispatch manager 820 may assign the vehicle 120 to a dispatch request from the user 40. For example, the dispatch management unit 820 extracts the vehicle 120 that matches various conditions specified by the dispatch request from the user 40, or the vehicle 120 that best matches the conditions, and assigns the vehicle 120 to the dispatch request. The dispatch management unit 820 may transmit information indicating various conditions specified by the dispatch request to the vehicle 120 to which the dispatch request from the user 40 is assigned. For example, information indicating a riding place specified by a vehicle dispatch request from a user 40 and information on the user 40 who sent the vehicle dispatch request are transmitted to the vehicle 120 to which the vehicle dispatch request from the user 40 is assigned.

In the present embodiment, the history management unit 830 manages various kinds of history information on each of one or more vehicles 120. In one embodiment, history management unit 830 manages the movement history of each of one or more vehicles 120. In another embodiment, history management unit 830 manages the dispatch history of each of one or more vehicles 120. In another embodiment, history management unit 830 manages the cleaning history of each of one or more vehicles 120.

In the present embodiment, the settlement unit 840 settles the rewards of the one or more users 40 using the vehicles 120, respectively. The settlement section 840 may adjust the reward or penalty for the case where the user 40 transmits the image data of the image of the vehicle 120 to the management server 110 or the vehicle 120 at the end time of the own contract period. The settlement section 840 may adjust the reward or penalty for the case where the user 40 transmits the image data of the image of the vehicle 120 to the management server 110 or the vehicle 120 at the start time of the own contract period. The settlement unit 840 may adjust the reward or penalty for the case where the user 40 evaluates the cleaning work of the vehicle 120 at the start time of the contract period of the user.

The settlement unit 840 may give the 1 st user 40 a reward for the 1 st user 40 to take an image of the vehicle 120 at the end time of the 1 st period. The settlement unit 840 may collect a penalty for the 1 st user 40 in the case where the 1 st user 40 does not capture the image of the vehicle 120 at the end time of the 1 st period.

The settlement unit 840 may give the 2 nd user 40 a reward for the case where the 2 nd user 40 captures an image of the vehicle 120 at the start time of the 2 nd period. The settlement unit 840 may collect a penalty for the 2 nd user 40 in the case where the 2 nd user 40 does not capture the image of the vehicle 120 at the start time of the 2 nd period.

The settlement unit 840 may give the 2 nd user 40 a reward for the case where the 2 nd user 40 inputs the evaluation for the cleaning job at the start time of the 2 nd period. The settlement unit 840 may collect a penalty for the 2 nd user 40 in the case where the 2 nd user 40 does not input the evaluation for the cleaning work at the start time of the 2 nd period.

In the present embodiment, the setting unit 850 manages various settings related to the evaluation system 100. In one embodiment, the setting unit 850 manages various settings related to the management server 110. For example, the setting unit 850 manages settings related to rewards and penalties of the settlement unit 840. In another embodiment, setting unit 850 may manage various settings related to vehicle 120. For example, setting unit 850 manages settings related to processing when user 40 does not capture or transmit an image of vehicle 120, settings related to processing when user 40 does not input an evaluation related to the cleaning work of vehicle 120, and the like.

Fig. 9 schematically shows an example of the internal configuration of the evaluation management unit 734. In the present embodiment, the evaluation management unit 734 includes an evaluation event detection unit 920, an evaluation method determination unit 930, an image extraction unit 940, an evaluation screen generation unit 950, an evaluation data acquisition unit 960, and an evaluation report generation unit 970.

In the present embodiment, the evaluation event detection unit 920 detects occurrence of an event indicating that an evaluation job can be performed. Examples of the event include a case where an instruction or a request from the owner 20 related to the evaluation work is received, and a case where the length of the remaining period until the time of dispatch of the vehicle 120 is smaller than a preset value.

In the present embodiment, the evaluation method determination unit 930 determines a method of evaluation work (which may be referred to as an evaluation method). For example, evaluation method determination unit 930 determines to adopt one of the evaluation methods described with reference to fig. 2, the evaluation method described with reference to fig. 3, the evaluation method described with reference to fig. 4, the evaluation method described with reference to fig. 5, and the evaluation method described with reference to fig. 6 as an evaluation method related to the cleaning work of specific vehicle 120 by specific work person in charge 34.

In the present embodiment, the image extraction unit 940 extracts an image to be presented to the evaluator. For example, the image extracting unit 940 extracts image data of a specific image presented to a specific evaluator from the plurality of image data stored in the image data storage unit 744. The image extraction unit 940 may output the extracted image data to the evaluation screen generation unit 950.

In the present embodiment, the evaluation screen generation unit 950 generates a screen (which may be referred to as an evaluation screen) for executing an evaluation job performed by an evaluator. The evaluation screen may be a screen for assisting an evaluator in an evaluation job. The evaluation screen generation unit 950 transmits the data of the generated evaluation screen to the communication terminal of the evaluator. The evaluation screen generation unit 950 may transmit a command (sometimes referred to as a 1 st command) for presenting at least a part of the evaluation screen to the evaluator to the communication terminal of the evaluator.

In one embodiment, if the evaluator is the owner 20, the evaluation screen generation unit 950 transmits the data of the evaluation screen and the 1 st command to the communication terminal 22. In another embodiment, when the evaluator is the user 40, the evaluation screen generating unit 950 transmits the data of the evaluation screen and the 1 st command to the communication terminal 42.

In the present embodiment, the evaluation screen generating unit 950 may acquire information (sometimes referred to as confirmation information) indicating that the evaluator can directly confirm the cleaned vehicle 120. The confirmation information may be information indicating that the evaluator directly confirmed the cleaned vehicle 120. The confirmation information may include information indicating that the distance between the evaluator and the vehicle 120 is within a preset numerical range. The confirmation information may include information indicating that (i) the evaluator is a user of the cleaned vehicle 120 and (ii) the article is not used by a third person during a period from when the vehicle 120 is cleaned until the evaluator wants to use the cleaned vehicle 120.

The above-mentioned numerical range may be defined by one of an upper limit value and a lower limit value, or may be defined by an upper limit value and a lower limit value. At least one of the upper limit and the lower limit of the above-mentioned numerical range may be included in the range of the numerical range, or the upper limit and the lower limit of the above-mentioned numerical range may not be included in the range of the numerical range.

In one embodiment, when the evaluation screen generating unit 950 acquires the confirmation information, the evaluation screen generating unit 950 may transmit the 1 st command to the communication terminal of the evaluator or the vehicle 120. In a case where the evaluation screen generation unit 950 does not acquire the confirmation information, the evaluation screen generation unit 950 may not transmit the 1 st command to the communication terminal of the evaluator or the vehicle 120.

In another embodiment, when the evaluation screen generating unit 950 acquires the confirmation information, the evaluation screen generating unit 950 may output the 1 st command to the communication terminal of the evaluator or the vehicle 120. For example, when the evaluation event detection unit 920 detects an event and the evaluation screen generation unit 950 acquires the confirmation information, the evaluation screen generation unit 950 outputs the 1 st command to the communication terminal of the evaluator or the vehicle 120. On the other hand, in a case where the evaluation screen generating unit 950 does not acquire the confirmation information, the evaluation screen generating unit 950 may output the 2 nd command for displaying at least a part of the image of the vehicle 120 before cleaning and at least a part of the image of the vehicle 120 after cleaning to the communication terminal of the evaluator or the vehicle 120. For example, when the evaluation event detection unit 920 detects an event and the evaluation screen generation unit 950 does not acquire confirmation information, the evaluation screen generation unit 950 outputs the 2 nd command for displaying at least a part of the image of the vehicle 120 before cleaning and at least a part of the image of the vehicle 120 after cleaning to the communication terminal of the evaluator or the vehicle 120.

In the present embodiment, the evaluation data acquisition unit 960 acquires evaluation information indicating an evaluation of a cleaner (for example, the cleaning manufacturer 30 or the job master 34) by an evaluator. Thereby, the above-described evaluation information is input to the evaluation system 100. The evaluation data acquisition unit 960 may store the identification information of the cleaning manufacturer 30 or the work person in charge 34 and the evaluation information of the cleaning manufacturer 30 or the work person in charge 34 in the evaluation data storage unit 746 in association with each other for each of the plurality of cleaners.

In the present embodiment, the evaluation report generation unit 970 generates a report in which information associating the identification information of the cleaner with the evaluation information of the cleaner is described for each of a plurality of cleaners. The evaluation report generator 970 may transmit the above-described report to the communication terminal 22 of the owner 20.

The evaluation event detection unit 920 may be an example of an event detection unit. The evaluation screen generating unit 950 may be an example of a command output unit and a confirmation information acquiring unit. The evaluation data acquisition unit 960 may be an example of an evaluation information input unit and an evaluation information storage unit. The evaluation report generation unit 970 may be an example of an evaluation information output unit. The communication terminal 22 may be an example of an image output device. The communication terminal 42 may be an example of an image output device. The image output device mounted on vehicle 120 may be an example of an image output device.

Fig. 10 shows an example of a computer 3000 capable of embodying a plurality of aspects of the present invention in whole or in part. The evaluation system 100 or a part thereof may be implemented by the computer 3000. For example, the management server 110k or a part thereof is implemented by the computer 3000. Vehicle 120 or a portion thereof may be implemented by computer 3000. According to one embodiment, the information processing device mounted on vehicle 120 or a part thereof is realized by computer 3000. According to another embodiment, the image output device mounted on vehicle 120 or a part thereof is realized by computer 3000. The communication terminal 22, the communication terminal 42, or a part thereof may be implemented by the computer 3000. According to one embodiment, the information processing device or a part thereof mounted on the communication terminal 22 or the communication terminal 42 is realized by the computer 3000. According to another embodiment, the image output device or a part thereof mounted on the communication terminal 22 or the communication terminal 42 is realized by the computer 3000.

The program installed in the computer 3000 enables the computer 3000 to function as an operation related to a device related to an embodiment of the present invention or one or more "units" of the device, or enables the computer 3000 to execute the operation or the one or more "units", and/or enables the computer 3000 to execute a process related to an embodiment of the present invention or a step of the process. Such programs may be executed by the CPU3012 in order to cause the computer 3000 to perform certain operations associated with some or all of the functional blocks of the flowcharts and block diagrams described herein.

The computer 3000 of the present embodiment includes a CPU3012, a RAM3014, a graphic controller 3016, and a display device 3018, which are connected to each other through a main controller 3010. The computer 3000 further includes a communication interface 3022, a hard disk drive 3024, a DVD-ROM drive 3026, and an input/output unit such as an IC card drive, which are connected to the main controller 3010 via the input/output controller 3020. The computer also includes a conventional input/output unit such as a ROM3030 and a keyboard 3042, which are connected to the input/output controller 3020 via an input/output chip 3040.

The CPU3012 operates according to programs stored in the ROM3030 and the RAM3014, thereby controlling the respective units. The graphics controller 3016 acquires image data generated by the CPU3012 in a frame buffer or the like provided in the RAM3014 or itself, and causes the image data to be displayed on the display device 3018.

The communication interface 3022 communicates with other electronic apparatuses via a network. The hard disk drive 3024 stores programs and data used by the CPU3012 in the computer 3000. The DVD-ROM drive 3026 reads programs or data from the DVD-ROM 3001 and supplies the programs or data to the hard disk drive 3024 via the RAM 3014. The IC card driver reads and/or writes a program and data from/to the IC card.

The ROM3030 internally stores a startup program or the like executed by the computer 3000 when activated, and/or a program dependent on hardware of the computer 3000. The input/output chip 3040 may also connect various input/output units with the input/output controller 3020 via a parallel interface, a serial interface, a keyboard interface, a mouse interface, or the like.

The program is provided by a computer-readable storage medium such as a DVD-ROM 3001 or an IC card. The program is read from a computer-readable storage medium, installed to the hard disk drive 3024, the RAM3014, or the ROM3030, which is also an example of the computer-readable storage medium, and executed by the CPU 3012. The information processing described in these programs is read by the computer 3000, and the cooperation between the programs and the various types of hardware resources described above is realized. The apparatus or method may be configured to perform operations or processes on information in accordance with use of the computer 3000.

For example, in the case of performing communication between the computer 3000 and an external device, the CPU3012 may execute a communication program loaded on the RAM3014, and instruct a communication process to the communication interface 3022 based on a process described in the communication program. The communication interface 3022 reads transmission data stored in a transmission buffer area provided in a recording medium such as the RAM3014, the hard disk drive 3024, the DVD-ROM 3001, or the IC card, and transmits the read transmission data to the network, or writes reception data received from the network into a reception buffer area provided in the recording medium, or the like, under the control of the CPU 3012.

In addition, the CPU3012 can cause all or a necessary part of a file or database held in an external recording medium such as a hard disk drive 3024, a DVD-ROM drive 3026 (DVD-ROM 3001), an IC card, or the like to be read into the RAM3014, and perform various types of processing on data on the RAM 3014. The CPU3012 may then write the processed data back to the external recording medium.

Various kinds of information such as various kinds of programs, data, tables, and databases may be saved to a recording medium and applied to information processing. The CPU3012 can execute various processes described in various places in the present disclosure, including various operations specified by an instruction sequence of a program, information processing, condition judgment, conditional branching, unconditional branching, retrieval/replacement of information, and the like, on data read from the RAM3014, and write the result back to the RAM 3014. In addition, the CPU3012 can retrieve information in a file, a database, or the like within the recording medium. For example, when a plurality of items each having an attribute value of the 1 st attribute associated with an attribute value of the 2 nd attribute are stored in the recording medium, the CPU3012 may retrieve an item matching the condition, which specifies an attribute value of the 1 st attribute, from the plurality of items, and read the attribute value of the 2 nd attribute stored in the item, thereby acquiring the attribute value of the 2 nd attribute associated with the 1 st attribute satisfying the preset condition.

The programs or software modules described above may be stored on a computer-readable storage medium on computer 3000 or in the vicinity of computer 3000. A recording medium such as a hard disk or a RAM provided in a server system connected to a dedicated communication network or the internet may be used as a computer-readable storage medium, and the program may be provided to the computer 3000 via a network.

The present invention has been described above with reference to the embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes and modifications can be made to the above-described embodiments. In addition, the matters described with respect to a specific embodiment can be applied to other embodiments within a range not technically contradictory. Each component may have the same feature as another component having the same name but a different reference numeral. Such modifications and improvements can be included in the technical scope of the present invention as apparent from the description of the claims.

Note that the order of execution of the respective processes such as the operation, flow, step, and stage in the apparatus, system, program, and method shown in the claims, the specification, and the drawings is not particularly explicitly indicated as "preceding" or "preceding", and may be realized in any order as long as the output of the preceding process is not used in the subsequent process. Even if the description is made using "first", "next", and the like for convenience in the operation flows in the claims, the description, and the drawings, it does not mean that the operations are necessarily performed in this order.

[ description of reference ]

10 communication network, 20 owner, 22 communication terminal, 30 cleaning manufacturer, 32 communication terminal, 34 job person in charge, 40 user, 42 communication terminal, 100 evaluation system, 110 management server, 120 vehicle, 212 riding place, 214 getting off place, 222 riding place, 224 getting off place, 722 vehicle data acquisition section, 724 image data acquisition section, 732 vehicle management section, 734 evaluation management section, 740 storage section, 742 vehicle data storage section, 744 image data storage section, 746 evaluation data storage section, 748 dispatch plan storage section, 820 dispatch management section, 830 history management section, 840 settlement section, 850 setting section, 920 evaluation event detection section, 930 evaluation mode determination section, 940 image extraction section, 950 evaluation screen generation section, 960 evaluation data acquisition section, 970 evaluation report generation section, 3000 computer, 3001 DVD-ROM, 3010 main controller, 3012CPU, 3014RAM, 3016 graphics controller, 3018 display device, 3020 input output controller, 3022 communication interface, 3024 hard disk drive, 3026 DVD-ROM drive, 3030ROM, 3040 input output chip, 3042 keyboard.

Claims

1. An evaluation system for evaluating a cleaner who cleans an article, the evaluation system comprising:

a 1 st image acquisition unit that acquires image data of an image of the article before cleaning;

an instruction output unit that outputs a 1 st instruction for displaying at least a part of the image of the article before cleaning to an image output device used by an evaluator evaluating the article; and

and an evaluation information input unit that inputs evaluation information indicating an evaluation of the cleaner by the evaluator.

2. The rating system of claim 1,

further comprising a confirmation information acquisition unit for acquiring confirmation information indicating that the evaluator can directly confirm the cleaned article or that the evaluator directly confirms the cleaned article,

the command output unit outputs the 1 st command to the image output apparatus when the confirmation information acquisition unit acquires the confirmation information.

3. The evaluation system of claim 2, wherein,

further comprises a 2 nd image acquiring unit for acquiring image data of the image of the cleaned article,

the command output section outputs the 1 st command to the image output apparatus when the confirmation information acquisition section acquires the confirmation information,

the command output unit outputs a 2 nd command to the image output device when the confirmation information acquisition unit does not acquire the confirmation information, the 2 nd command being for displaying at least a part of the image of the article before the cleaning and at least a part of the image of the article after the cleaning.

4. The evaluation system according to claim 2 or claim 3, wherein,

the confirmation information is information indicating that the distance between the evaluator and the article is within a preset numerical range.

5. The evaluation system according to claim 2 or claim 3, wherein,

the confirmation information further includes: information indicating that (i) the evaluator is a user of the cleaned article and (ii) a third person is not using the article during a period from after the cleaner has cleaned the article to when the evaluator is to use the cleaned article.

6. The evaluation system according to any one of claim 1 to claim 5,

the cleaner further includes an evaluation information storage unit that stores, for each of the plurality of cleaners, identification information of the cleaner in association with evaluation information for the cleaner.

7. The evaluation system according to any one of claim 1 to claim 6,

the cleaner further comprises an evaluation information output unit that outputs information in which the identification information of the cleaner and the evaluation information of the cleaner are associated with each other for each of the plurality of cleaners.

8. The evaluation system according to any one of claim 1 to claim 7,

the article is a moving body.

9. The evaluation system according to any one of claim 1 to claim 8,

the article is an autonomous vehicle, an unmanned vehicle, or a remotely driven vehicle.

10. A moving body in which, in a moving body,

an evaluation system according to any one of claims 1 to 9 is provided.

11. The mobile body according to claim 10, wherein,

the image output device is also provided.

12. A computer-readable storage medium storing a program, characterized in that,

when the program is executed by a processor, a method for evaluating an evaluation work of a cleaner for cleaning an article is executed,

the method comprises the following steps:

a 1 st image acquisition step of acquiring image data of an image of the article before cleaning;

an instruction output step of outputting a 1 st instruction for displaying at least a part of the image of the article before cleaning to an image output device used by an evaluator evaluating the article; and

an evaluation information input step of inputting evaluation information indicating an evaluation of the cleaner by the evaluator.

13. A method for evaluating an evaluation work for a cleaner who cleans an article, comprising:

an instruction output step of outputting a 1 st instruction for displaying at least a part of the image of the article before cleaning to an image output device used by an evaluator evaluating the article;