CN111311443A - Restaurant system and restaurant information processing method - Google Patents

Restaurant system and restaurant information processing method Download PDF

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Publication number
CN111311443A
CN111311443A CN202010303385.4A CN202010303385A CN111311443A CN 111311443 A CN111311443 A CN 111311443A CN 202010303385 A CN202010303385 A CN 202010303385A CN 111311443 A CN111311443 A CN 111311443A
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meal
order
taking
meal taking
virtual
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郭章龙
尤沛泉
谭德卫
陈秀芳
刘健
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Guangdong Zhiyuan Robot Technology Co Ltd
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Guangdong Zhiyuan Robot Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
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    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0639—Item locations

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Abstract

The embodiment of the application provides a restaurant system and a restaurant information processing method, wherein the system comprises: the ordering equipment is used for displaying the dish information available for ordering and generating payment information according to payment operation of the ordered dishes so as to obtain an order and a meal taking two-dimensional code corresponding to the order, and the meal taking two-dimensional code is used for recording the order; the scheduling system receives the payment information, generates an order and a meal taking two-dimensional code based on the payment information, and allocates a corresponding meal making task to the meal making equipment according to the order; the meal making equipment is used for making dishes according to the meal making task; the meal taking reminding device is used for acquiring the state of the order from the scheduling system and generating a meal taking notification signal when the state of the order is a meal taking state; and get meal equipment, provide at least one and get meal mouthful, use when customer and get meal two-dimensional code and sweep the sign indicating number operation after, get meal equipment and release the dish for customer can get meal through getting meal mouthful. The restaurant system can solve the problems that customers have long dining waiting time and low intelligent degree.

Description

Restaurant system and restaurant information processing method
Technical Field
The application relates to the technical field of information processing, in particular to a restaurant system and a restaurant information processing method.
Background
Although the information technology is rapidly developed, the current restaurant in the market still uses the traditional dining mode. For example, the process of a traditional dining mode is generally: firstly, a customer enters a shop to ask for a menu, selects dishes, then orders and pays at a customer checkout counter, and prints a receipt at the checkout counter; then the customer queues to the corresponding window by virtue of the receipt; then, a backstage chef identifies the receipt, starts to make dishes, and waits for a customer to take a meal; and finally, the customer takes the meal and has a dinner. The traditional fast food restaurant dining mode needs to employ a large number of personnel to maintain normal business in the store due to the fact that manual intervention is needed in multiple links, and the employment cost is high; moreover, if the customer meets a peak time of the passenger flow, the situations of insufficient hands, low serving speed and the like can occur, so that the customers feel dissatisfied due to overlong waiting time, the processing efficiency is low, the customer experience is poor, the labor cost of a restaurant is high, and the intelligent degree is low.
Disclosure of Invention
The application provides a restaurant system and a restaurant information processing method, and can solve the problems that in the prior art, restaurant processing efficiency is low and intelligentization degree is low.
In a first aspect, the present application provides a restaurant system, the system comprising:
the ordering device is used for displaying dish information available for ordering to a customer, generating payment information according to payment operation of ordered dishes to obtain an order and a meal taking two-dimensional code corresponding to the order, wherein the meal taking two-dimensional code is used for recording the order, and the order comprises the dish information paid by the customer;
the scheduling system is used for receiving the checkout information, generating the order and the meal taking two-dimensional code based on the checkout information, and distributing a corresponding meal making task to the meal making equipment according to the order;
the meal making equipment is used for making dishes in the dish information according to the meal making tasks;
the meal taking reminding device is used for acquiring the state of the order from the scheduling system, and generating a meal taking notification signal to remind a customer to take a meal when the state of the order is a meal taking state; and
and the meal taking equipment is used for providing at least one meal taking port, responding to the code scanning operation of the meal taking two-dimensional code, and releasing dishes, so that customers can take meals through the meal taking port of the meal taking equipment.
With reference to the first aspect, in an optional implementation manner, the meal taking reminding device is further configured to generate and display at least one virtual meal delivery channel corresponding to the meal taking ports of the meal taking device one to one, obtain, from the scheduling system, a state of an order corresponding to each meal taking port in the at least one meal taking port, and display the state on the corresponding virtual meal delivery channel.
With reference to the first aspect, in an optional implementation manner, the meal taking reminding device is further configured to display a virtual tray in a virtual meal delivery channel corresponding to the meal taking port when the state of the order corresponding to the meal taking port obtained from the scheduling system is a meal preparation state, and the virtual tray moves along the virtual meal delivery channel.
With reference to the first aspect, in an optional implementation manner, the meal taking reminding device is further configured to obtain a making state of a dish by the meal making device from the scheduling system, and when the dish corresponding to the order is made, add a virtual image corresponding to the dish on a virtual tray on a virtual meal delivery channel corresponding to the order.
With reference to the first aspect, in an optional implementation manner, the meal taking device is further configured to, when the order corresponds to multiple kinds of dishes, respectively transmit and place the dishes manufactured by different meal making devices on a physical tray corresponding to the meal taking port, and notify the meal taking reminding device to add and display a virtual image corresponding to the dishes on the physical tray on a virtual meal outlet channel corresponding to the order.
With reference to the first aspect, in an optional implementation manner, the system further includes a restaurant monitoring device, where the restaurant monitoring device is configured to obtain a state of each meal taking port in at least one meal taking port of the meal taking device, determine whether the order has been taken within a first preset time period after the meal taking reminding device generates the meal taking notification signal, determine that the order has been taken overtime if not, and notify the meal taking reminding device to change a state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
With reference to the first aspect, in an optional implementation manner, the area displayed by the meal taking reminding device includes one or any more of a meal taking display area, a meal preparation display area and a meal taking super time zone.
In a second aspect, the present application provides a method for processing restaurant information, where the method includes:
receiving checkout information generated by ordering equipment, generating an order and a meal taking two-dimensional code corresponding to the order based on the checkout information, and sending the order and the meal taking two-dimensional code to the ordering equipment, wherein the meal taking two-dimensional code is used for recording the order, and the order comprises dish information paid by a customer;
distributing a corresponding food making task for food making equipment according to the order, so that the food making equipment makes dishes in the dish information according to the food making task;
the method comprises the steps that the making state of dishes by the dish making equipment is obtained, when the dishes corresponding to the orders are made and reach the corresponding meal taking ports, the states of the orders are updated to be meal taking states, and the meal taking reminding equipment is informed to remind customers of taking meals;
when the two-dimensional code for taking the meal is scanned at the meal taking equipment, the meal taking equipment is informed to release dishes, so that a customer can take the meal through a meal taking opening of the meal taking equipment.
With reference to the second aspect, in an optional embodiment, the method further comprises:
the meal taking reminding device generates and displays at least one virtual meal delivery channel corresponding to the meal taking ports of the meal taking device one to one, obtains the state of an order corresponding to each meal taking port in the at least one meal taking port from the scheduling system, and displays the state on the corresponding virtual meal delivery channel.
With reference to the second aspect, in an optional embodiment, the method further comprises:
when the state of the order corresponding to the meal taking port acquired from the scheduling system is a meal preparation state, the meal taking reminding device displays a virtual tray on the virtual meal delivery channel corresponding to the meal taking port, and the virtual tray moves along the virtual meal delivery channel.
With reference to the second aspect, in an optional embodiment, the method further comprises:
the food taking reminding device obtains the making state of the food making device to the food from the scheduling system, and when the food corresponding to the order is made, a virtual image corresponding to the food is added to the virtual tray on the virtual food outlet channel corresponding to the order.
With reference to the second aspect, in an optional embodiment, the method further comprises:
and when the order corresponds to various dishes, the food taking equipment transmits the dishes made by different food making equipment and places the dishes on a physical tray corresponding to the food taking port, and notifies the food taking reminding equipment that a virtual tray on a virtual food outlet channel corresponding to the order is added and displays a virtual image corresponding to the dishes on the physical tray.
With reference to the second aspect, in an optional implementation manner, the system further includes a restaurant monitoring device, where the restaurant monitoring device is configured to obtain a state of each meal taking port in at least one meal taking port of the meal taking device, determine whether the order has been taken within a first preset time period after the meal taking reminding device generates the meal taking notification signal, determine that the order has been taken overtime if the order has not been taken, and notify the meal taking reminding device to change a state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
With reference to the second aspect, in an optional implementation manner, the area displayed by the meal taking reminding device includes one or any more of a meal taking display area, a meal preparation display area and a meal taking super time zone.
In a third aspect, the present application provides a storage medium comprising a stored program, wherein the program is executed to control a device on which the storage medium is located to execute the instructions of the second aspect or the method in any possible implementation manner of the second aspect.
It can be understood that the ordering equipment, the scheduling system, the food preparation equipment, the food taking reminding equipment and the food taking equipment are arranged, the ordering equipment and the scheduling system are used for realizing the automation of ordering, the food preparation equipment is used for realizing the automation of food making, and the food taking reminding equipment is used for realizing the automation of food taking, so that the integration of the process from ordering to preparing food in a kitchen and then taking food is realized, the standardization difficulty caused by labor cost and manual difference is reduced, the automation performance is exerted as much as possible, the efficiency is improved, and the service is improved.
Drawings
Fig. 1 is a schematic structural diagram of an embodiment of a restaurant system provided in an embodiment of the present application;
FIG. 2 is a schematic interface diagram of an embodiment of a 3D simulation display screen provided by an embodiment of the present application;
fig. 3 is a schematic interface diagram of an embodiment of a meal taking reminding device provided in the embodiment of the present application;
fig. 4 is a flowchart of a catering information processing method according to an embodiment of the application.
Detailed Description
The terminology used in the description of the embodiments section of the present application is for the purpose of describing particular embodiments of the present application only and is not intended to be limiting of the present application.
The embodiment of the application provides a restaurant system 100 and a restaurant information processing method, which can realize the automation of links such as ordering, making and taking food, reduce manual service and improve the intelligence of the restaurant system 100.
Fig. 1 is a schematic structural diagram of an embodiment of a restaurant system 100 provided in an embodiment of the present application;
as shown in fig. 1, the restaurant system 100 may include:
the ordering device 10 is configured to display dish information available for ordering to a customer, and generate settlement information according to settlement operation of the customer on dishes ordered by the customer, so as to obtain an order and a meal taking two-dimensional code corresponding to the order, where the meal taking two-dimensional code is used for recording the order, and the order includes dish information settled by the customer;
the scheduling system 20 is configured to receive the checkout information, generate the order and the meal taking two-dimensional code based on the checkout information, and allocate a corresponding meal making task to the meal making device 40 according to the order;
the meal making equipment 40 is used for making dishes according to the meal making tasks;
the meal taking reminding device 50 is used for acquiring the state of the order from the scheduling system 20, and generating a meal taking notification signal to remind a customer to take a meal when the state of the order is a meal taking state; and
and the meal taking equipment 60 is used for providing at least one meal taking port, and after the customer uses the meal taking two-dimensional code to perform code scanning operation, the customer is allowed to take meals through the meal taking port.
It can be understood that, in the embodiment of the present invention, by setting the ordering device 10, the scheduling system 20, the food preparation device 40, the food taking reminding device 50, and the food taking device 60, the ordering automation is realized by the ordering device 10 and the scheduling system 20, the food preparation automation is realized by the food preparation device 40, the food taking automation is realized by the food taking reminding device 50 and the food taking device 60, and then the integration of the processes of ordering food, preparing food in a kitchen and taking food is realized, thereby reducing the standardization difficulty caused by labor cost and labor difference, exerting the performance of automation as much as possible, improving the efficiency, and improving the service.
The ordering device 10 may be a terminal device of a customer, such as a mobile phone or a tablet personal computer of the customer, or an ordering screen arranged in a restaurant, or a terminal device used by an attendant in the restaurant, such as a tablet personal computer, and when the ordering device 10 obtains a meal taking two-dimensional code corresponding to the order, the meal taking two-dimensional code is displayed or printed, so that the customer can obtain the meal taking two-dimensional code.
Taking the ordering device 10 as a mobile phone of a customer as an example, the customer may use a client (e.g., a WeChat client) installed on the mobile phone to scan an ordering two-dimensional code set at a specific location (e.g., on a dining table) in a store, so as to send an ordering request to the scheduling system 20, and after the scheduling system 20 responds, the ordering device 10 displays dish information available for ordering to the customer. In general, the dish information may include: a dish ID, which may be a dish name, and a number of dishes. Then, the customer adds the selected dishes to the shopping cart, and then, the customer performs a placing operation, which may be obtained by providing the customer with a button or the like to perform the placing operation, to the scheduling system 20, thereby transmitting a placing request message to the scheduling system 20. Next, scheduling system 20 may send a shopping cart display message to the client, the shopping cart display message being used to instruct the client to display the dish information in the shopping cart list to the customer; then, the client receives the ordering confirmation operation of the customer aiming at the dish information in the displayed shopping cart list and sends an ordering confirmation message to the scheduling system 20; after receiving the order placing confirmation message, the scheduling system 20 adds the dish information in the shopping cart list to the corresponding order placed list, generates an unpaid order and sends the order to the client. The client on the ordering device 10 generates payment information according to payment operation of the customer on the ordered dishes, the scheduling system 20 completes payment flow according to the unpaid order and the client, generates (paid) orders and the two-dimensional meal taking code, and the ordering flow between the ordering device 10 and the scheduling system 20 is realized.
In the above ordering process, a mobile phone of a customer is taken as an example of the ordering device 10, in other embodiments of the present invention, the ordering device 10 may also be an ordering screen arranged in a restaurant, and if the ordering device 10 is the ordering screen, the customer may not need to perform scanning operation of an ordering two-dimensional code, and may directly send an ordering request to the scheduling system 20 through the ordering screen, and the following implementation steps are basically similar to those of the ordering device 10, and are not repeated here to avoid repetition.
After the customer finishes the ordering operation, the scheduling system 20 generates the order, the payment voucher and the meal taking two-dimensional code corresponding to the order, wherein it needs to be known that the order represents a settled order, and the order includes dish information of settled customers; generally, each time an order is generated by the scheduling system 20, an order number is assigned to the order, and in order to prevent confusion, the order numbers corresponding to different orders are different within a preset time period (e.g., one day); the order number may be included in the order and/or in the payment instrument, and may be, for example: B3008. in some embodiments, the order number may be associated with a meal fetching port, a corresponding meal fetching port may be selected for the order in advance, and different types of order numbers may be assigned to the order according to the different selected meal fetching ports, for example, a restaurant may include meal fetching port 01, meal fetching port 02, meal fetching port 03 and meal fetching port 04, the order number corresponding to meal fetching port 01 may be a3008, the order number corresponding to meal fetching port 02 may be B3008, the order number corresponding to meal fetching port 03 may be C3008, and the order number corresponding to meal fetching port 04 may be D3008.
When the scheduling system 20 generates an order, it will allocate a food preparation task to the food preparation device 40 according to the food information on the order, and update the status of the order to a food preparation status. Wherein, the number of the food preparation devices 40 can be one or more. In the embodiment of the present invention, when the number of dishes on the order is multiple, the meal making equipment 40 corresponding to multiple dishes one by one may be allocated to make the dishes. Food preparation device 40 feeds back the preparation status of the dishes to scheduling system 20 in real time or at regular time, so that scheduling system 20 can know the preparation status of food preparation device 40 to the dishes.
Wherein, the food preparation equipment 40 is automatic mechanical equipment, such as a robot, and it can be understood that the restaurant system 100 is integrated into the automatic mechanical equipment and allocates tasks to the automatic mechanical equipment, so that dishes can be automatically prepared, thereby reducing the time of restaurant workers from preparing the dishes to a great extent and improving the food preparation efficiency.
In the embodiment of the present invention, the restaurant system 100 further includes: the gateway device 30, the gateway device 30 is configured to implement communication between the scheduling system 20 and the meal making device 40, and the scheduling system 20 is configured to send the meal making task to the meal making device 40 through the gateway device 30, so that the meal making device 40 makes the dish settled in the order based on the meal making task.
After the food preparation equipment 40 completes preparation of the dishes corresponding to the order, the food taking equipment 60 transmits and places the prepared dishes on the physical trays corresponding to the food taking ports, and then informs the scheduling system 20 that the food preparation is completed and the dishes are completely placed, at this time, the scheduling system 20 updates the state of the order to be the food taking state; when one order corresponds to multiple dishes, the dish taking device 60 starts a dish splicing process, namely, dishes made by different food making devices 40 are respectively conveyed and placed on a corresponding food taking port real object tray, so that dish splicing is realized.
Meal taking reminder device 50 may visually and/or audibly remind the customer to take a meal. Get meal reminding device 50 can be for setting up display screen or the voice broadcast equipment that has the function of calling out numbers in the food and beverage, voice playback devices such as audio amplifier.
In some embodiments of the present invention, meal reminder device 50 is a 3D analog display screen.
As shown in fig. 2, the 3D analog display screen may generate and display at least one virtual meal delivery channel corresponding to the meal taking port of the meal taking device 60, and the 3D analog display screen may obtain, from the scheduling system 20, a state of an order corresponding to each meal taking port in the at least one meal taking port, and display the state on the corresponding virtual meal delivery channel.
The 3D analog display screen may obtain, from the scheduling system 20, order information and a state of the order corresponding to each meal taking port, and a state of the dishes made by the meal making device 40, and display the order information and the state of the order on the corresponding virtual meal delivery channel, for example, display an order number and a state of the order on the virtual meal delivery channel corresponding to the meal taking port 3.
As shown in fig. 2, if the state of the order with the order number B1555 is a meal preparation state, "B1555 in meal preparation" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order, "please take B1556" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order if the state of the order with the order number B1556 is a meal waiting state, and if the state of the order with the order number B1557 is a timeout state, "B1557 which has timed out" may be displayed at the virtual meal delivery channel corresponding to the meal taking port corresponding to the order.
Specifically, when the state of the order corresponding to the meal taking port acquired from the scheduling system 20 is a meal preparation state, a virtual meal delivery channel corresponding to the meal taking port displays a virtual tray, and the virtual tray moves along the virtual meal delivery channel. The moving mode can be moving from back to front along the virtual meal outlet channel or moving circularly. Therefore, the customer can intuitively know the state of the order corresponding to each meal taking port through the 3D simulation display screen.
Specifically, when the meal taking port is idle and no order is allocated, the tray is not displayed on the virtual meal delivery channel corresponding to the meal taking port.
Specifically, when a dish corresponding to an order is made, a virtual image corresponding to the dish is added to the virtual tray on the virtual meal channel corresponding to the order.
Specifically, when the order corresponds to multiple dishes, the dishes manufactured by different food manufacturing devices 40 are respectively transferred and placed on the physical trays corresponding to the food taking ports to complete the dish splicing, and then the food taking reminding device 50 is notified to add and display the dishes on the physical trays on the virtual food outlet channel corresponding to the order.
It can be understood that get meal reminding device 50 and remind through the vision, let the customer directly perceived, know the state of order in real time, alleviate the anxious, boring of the wait of having a dinner, improve automatic dining room customer and experience, let the customer can arrive the meal mouth of getting that corresponds fast, get meal etc. also solve traditional dining room and only call the number, produce the noise easily or miss easily and get meal scheduling problem.
In this embodiment of the present invention, the area displayed by the meal fetching reminding device 50 may further include one or more of a meal fetching display area, a meal preparation display area, and a meal fetching super-time zone.
As shown in fig. 3, in the embodiment of the present invention, the interface displayed by the meal fetching reminding device 50 includes a meal fetching display area, a meal preparation display area, and a meal fetching super-time zone.
The meal taking display area is used for dynamically displaying each meal taking port and order numbers corresponding to orders of the meal taking ports in a meal taking state, such as meal taking ports #1 and #2 and order numbers A3003 and B3004 shown in FIG. 3; when the customer successfully takes the order, the order number which has already successfully taken the order is not displayed, and when the newly finished dish of a certain order is made, the order number corresponding to the order is displayed in the meal taking display area.
The meal preparation display area is used for dynamically displaying order numbers corresponding to orders entering a meal preparation state; preferably, the meal preparation display area displays at least one order in a sequencing manner according to the sequence of entering the meal preparation state, wherein the time for the order to enter the meal preparation state is earlier, and the corresponding order number is displayed more ahead, or more above or more prominently.
The meal taking overtime area is used for dynamically displaying order numbers corresponding to the overtime meal taking orders.
In an implementation manner, the restaurant system 100 further includes a restaurant supervising device 70, where the restaurant supervising device 70 is configured to obtain a state of each meal taking port of at least one meal taking port of the meal taking device 60 from the scheduling system 20, after a state of a certain order is updated from a meal preparation state to a meal taking state, the restaurant supervising device 70 determines whether the order has been taken within a first preset time period after the meal taking reminding device 50 generates a meal taking notification signal, and if not, determines that the order has been taken overtime, and at this time, the restaurant supervising device 70 notifies the meal taking reminding device 50 to change a state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
Further, when the restaurant supervision device 70 determines that the order has been taken for a time-out, a time-out notification message is generated to notify the waiter to process the order, and the waiter can open the meal taking port corresponding to the order number for taking a meal through the management authority, and manually deliver the meal or move the product to a manual service area for waiting for taking a meal.
The restaurant monitoring device 70 may be, for example, a tablet computer and a mobile phone used by a restaurant manager, and the restaurant monitoring device 70 may also be used to monitor and manage the dish materials in real time.
The scheduling system 20 is used as a core scheduling system 20 for restaurant automation, and is in communication connection with the ordering device 10, the scheduling system 20, the meal making device 40, the gateway device, the meal taking reminding device 50, the meal taking device 60 and the restaurant monitoring device 70, and the scheduling system 20 is used for integrating data and information of the ordering device 10, the scheduling system 20, the meal making device 40, the gateway device, the meal taking reminding device 50, the meal taking device 60 and the restaurant monitoring device 70, and monitoring status information of each order and each meal taking port.
The meal taking device 60 is configured to provide at least one meal taking port, when a customer uses the meal taking two-dimensional code to perform code scanning operation, the meal taking device 60 obtains identification information, the identification information includes order information, the meal taking device 60 sends the identification information to the scheduling system 20 for verification, after the scheduling system 20 passes verification, the meal taking instruction is sent to the meal taking device 60, at this time, the meal taking device 60 releases dishes at the corresponding meal taking port (the way of releasing the dishes may be, for example, opening a blocking door at the meal taking port), so that the customer is allowed to take meals through the meal taking port, after the customer takes meals, the scheduling system 20 is notified, the scheduling system 20 updates the state of the order to the meal taking state, at this time, the scheduling system 20 notifies the meal taking reminding device 50 that information related to the order is not displayed any more, and at this time, the meal taking process ends.
Fig. 4 is a flowchart of a catering information processing method according to an embodiment of the application;
the embodiment of the invention provides a catering information processing method, which comprises the following steps:
step 101, the ordering device displays dish information available for ordering to a customer, and generates settlement information according to settlement operation of the customer on the ordered dishes.
Step 102: the scheduling system receives the checkout information, generates an order and a meal taking two-dimensional code corresponding to the order based on the checkout information, sends the order and the meal taking two-dimensional code to the ordering equipment, and allocates a corresponding meal making task to the meal making equipment according to the order.
Step 103: and the ordering equipment displays or prints the meal taking two-dimensional code, and the meal making equipment makes dishes according to the meal making task.
Step 104: and the scheduling system acquires the making state of the dish by the dish making equipment, updates the state of the order into a dish taking state when the dish corresponding to the order is made and reaches the corresponding dish taking port, and informs the dish taking reminding equipment to remind a customer to take the dish.
Step 105: the meal taking reminding device reminds a customer to take meals.
Step 106: when a customer uses the meal taking two-dimensional code to scan the code, the meal taking equipment releases dishes, so that the customer can take meals through a meal taking opening of the meal taking equipment.
It can be understood that the ordering equipment, the scheduling system, the food preparation equipment, the food taking reminding equipment and the food taking equipment are arranged, the ordering automation is realized through the ordering equipment and the scheduling system, the food preparation automation is realized through the food preparation equipment, the food taking automation is realized through the food taking reminding equipment and the food taking equipment, the integration of the process from ordering to preparing food in a kitchen to taking food is further realized, the standardization difficulty caused by labor cost and manual difference is reduced, the automation performance is exerted as much as possible, the efficiency is improved, and the service is improved.
The ordering device may be a terminal device of a customer, such as a mobile phone or a tablet computer of the customer, an ordering screen arranged in a restaurant, or a terminal device used by a staff in the restaurant, such as a tablet computer.
If the ordering device is a mobile phone of a customer, for example, the customer may use a client (e.g., a WeChat client) installed on the mobile phone to scan an ordering two-dimensional code set in a specific location (e.g., on a dining table) in a store, so as to send an ordering request to the scheduling system, and after the management system confirms that the ordering device 10 displays dish information available for ordering to the customer. In general, the dish information may include: a dish ID, which may be a dish name, and a number of dishes. Then, the customer adds the selected dishes to the shopping cart, and then, the customer performs an order placing operation, thereby transmitting an order placing request message to the management system, wherein the client on the ordering apparatus may provide the customer with a button or the like to perform the order placing operation, thereby obtaining the order placing operation of the customer. Then, the management system can send a shopping cart display message to the client, wherein the shopping cart display message is used for indicating the client to display the dish information in the shopping cart list to the customer; then, the client receives ordering confirmation operation aiming at the dish information in the displayed shopping cart list by the customer and sends ordering confirmation information to the management system; and after receiving the order placing confirmation message, the scheduling system adds the dish information in the shopping cart list to the corresponding order placing list, generates an unpaid order and sends the unpaid order to the client. The client on the ordering equipment generates payment information according to payment operation of the customer on the ordered dishes, the management system completes payment flow according to the unpaid orders and the client, generates (paid) orders and the meal taking two-dimensional codes, and the ordering flow between the ordering equipment and the management system is achieved.
In the above ordering process, a mobile phone of a customer is taken as an example of ordering equipment, in other embodiments of the present invention, the ordering equipment may also be an ordering screen arranged in a restaurant, and if the ordering equipment is the ordering screen, the customer may directly send an ordering request to the management system through the ordering screen without performing scanning operation of an ordering two-dimensional code, and the following implementation steps are basically similar to the case where the ordering equipment is a mobile phone, and are not repeated here.
After the customer finishes the ordering operation, the management system generates the order, the payment voucher and the meal taking two-dimensional code corresponding to the order, wherein the order represents a settled order and comprises dish information settled by the customer; typically, an order number is assigned to an order by the management system after each checkout operation for an order, and typically, the order numbers for different orders are unique within a predetermined time period (e.g., one day) to prevent confusion, the order numbers may be included in the order and/or in the payment instrument, and the order numbers may be, for example: B3008. in some embodiments, the order number may be associated with a meal fetching port, a corresponding meal fetching port may be selected for the order in advance, and different types of order numbers may be assigned to the order according to the different selected meal fetching ports, for example, a restaurant may include meal fetching port 01, meal fetching port 02, meal fetching port 03 and meal fetching port 04, the order number corresponding to meal fetching port 01 may be a3008, the order number corresponding to meal fetching port 02 may be B3008, the order number corresponding to meal fetching port 03 may be C3008, and the order number corresponding to meal fetching port 04 may be D3008.
In some optional embodiments, the method further comprises:
the meal taking reminding device generates and displays at least one virtual meal delivery channel corresponding to the meal taking ports of the meal taking device one to one, obtains the state of an order corresponding to each meal taking port in the at least one meal taking port from the scheduling system, and displays the state on the corresponding virtual meal delivery channel.
In some optional embodiments, the method further comprises:
when the state of the order corresponding to the meal taking port acquired from the scheduling system is a meal preparation state, the meal taking reminding device displays a virtual tray on the virtual meal delivery channel corresponding to the meal taking port, and the virtual tray moves along the virtual meal delivery channel.
In some optional embodiments, the method further comprises:
the food taking reminding device obtains the making state of the food making device to the food from the scheduling system, and when the food corresponding to the order is made, a virtual image corresponding to the food is added to the virtual tray on the virtual food outlet channel corresponding to the order.
In some optional embodiments, the method further comprises:
and when the order corresponds to various dishes, the food taking equipment transmits the dishes made by different food making equipment and places the dishes on the physical trays corresponding to the food taking opening, and notifies the food taking reminding equipment that the virtual trays on the virtual food taking channel corresponding to the order are added and displays the dishes on the physical trays.
In some optional embodiments, the system further includes a restaurant supervising device, where the restaurant supervising device is configured to obtain a state of each meal taking port of at least one meal taking port of the meal taking device, determine whether the order has been taken within a first preset time period after the meal taking reminding device generates the meal taking notification signal, determine that the order has been taken overtime if not, and notify the meal taking reminding device to change a state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
In some optional embodiments, the area displayed by the meal taking reminding device includes one or any more of a meal taking display area, a meal preparation display area and a meal taking super time zone.
The meal taking display area is used for dynamically displaying each meal taking port and order numbers corresponding to orders of the meal taking ports in a meal taking state, such as meal taking ports #1 and #2 and order numbers A3003 and B3004 shown in FIG. 3; when the customer successfully takes the order, the order number which has already successfully taken the order is not displayed, and when the newly finished dish of a certain order is made, the order number corresponding to the order is displayed in the meal taking display area.
The meal preparation display area is used for dynamically displaying order numbers corresponding to orders entering a meal preparation state; preferably, the meal preparation display area displays at least one order in a sequencing manner according to the sequence of entering the meal preparation state, wherein the time for the order to enter the meal preparation state is earlier, and the corresponding order number is displayed more ahead, or more above or more prominently.
The meal taking overtime area is used for dynamically displaying order numbers corresponding to the overtime meal taking orders.
It should be noted that corresponding contents of the method embodiment may refer to the entity embodiment, that is, corresponding contents of the restaurant information processing method provided by the embodiment of the present application may refer to corresponding contents of a restaurant system provided by the embodiment of the present application, and in order to avoid repetition, details are not repeated herein.
The application provides a storage medium, which comprises a stored program, wherein when the program runs, a device in which the storage medium is located is controlled to execute instructions in any possible implementation manner of the method.
In the embodiments of the present application, "at least one" means one or more, "a plurality" means two or more. "and/or" describes the association relationship of the associated objects, and means that there may be three relationships, for example, a and/or B, and may mean that a exists alone, a and B exist simultaneously, and B exists alone. Wherein A and B can be singular or plural. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. "at least one of the following" and similar expressions refer to any combination of these items, including any combination of singular or plural items. For example, at least one of a, b, and c may represent: a, b, c, a and b, a and c, b and c or a and b and c, wherein a, b and c can be single or multiple.
Those of ordinary skill in the art will appreciate that the various illustrative devices and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the device described above may refer to the corresponding processes in the foregoing system embodiments, and are not described herein again.
In the several embodiments provided in the present application, any function, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above description is only for the specific embodiments of the present application, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present disclosure, and all the changes or substitutions should be covered by the protection scope of the present application. The protection scope of the present application shall be subject to the protection scope of the claims.

Claims (14)

1. A restaurant system, the system comprising:
the ordering device is used for displaying dish information available for ordering and generating payment information according to payment operation of ordered dishes so as to obtain an order and a meal taking two-dimensional code corresponding to the order, wherein the meal taking two-dimensional code is used for recording the order, and the order comprises paid dish information;
the scheduling system is used for receiving the checkout information, generating the order and the meal taking two-dimensional code based on the checkout information, and distributing a corresponding meal making task to the meal making equipment according to the order;
the meal making equipment is used for making dishes in the dish information according to the meal making tasks;
the meal taking reminding device is used for acquiring the state of the order from the scheduling system and generating a meal taking notification signal when the state of the order is a meal taking state; and
and the meal taking equipment is used for providing at least one meal taking port and responding to the code scanning operation of the meal taking two-dimensional code so as to release dishes.
2. The system of claim 1, wherein the meal taking reminding device is further configured to generate and display at least one virtual meal delivery channel corresponding to the meal taking ports of the meal taking device one to one, and obtain, from the scheduling system, a state of an order corresponding to each of the at least one meal taking ports, and display the state on the corresponding virtual meal delivery channel.
3. The system according to claim 2, wherein the meal taking reminding device is further configured to display a virtual tray on the virtual meal delivery channel corresponding to the meal taking port when the state of the order corresponding to the meal taking port obtained from the scheduling system is a meal preparation state, and the virtual tray moves along the virtual meal delivery channel.
4. The system of claim 3, wherein the meal taking reminding device is further configured to obtain a production state of the meal production device on the dish from the scheduling system, and when the production of the dish corresponding to the order is completed, add a virtual image corresponding to the dish on a virtual tray on the virtual meal delivery channel corresponding to the order.
5. The system of claim 4, wherein the meal taking device is further configured to, when the order corresponds to multiple kinds of dishes, respectively transmit and place the dishes manufactured by different meal making devices on a physical tray corresponding to the meal taking port, notify the meal taking reminding device to add and display a virtual image corresponding to the dishes on the physical tray on a virtual meal outlet channel corresponding to the order.
6. The system of claim 2, further comprising a restaurant supervision device, wherein the restaurant supervision device is configured to obtain a state of each meal taking port of at least one meal taking port of the meal taking device, determine whether the order has been taken within a first preset time period after the meal taking reminding device generates the meal taking notification signal, determine that the order has been taken overtime if not, and notify the meal taking reminding device to change the state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
7. The system of claim 1, wherein the displayed area of the meal fetching reminding device comprises one or any more of a meal fetching display area, a meal preparation display area and a meal fetching overtime zone.
8. A catering information processing method is characterized by comprising the following steps:
receiving checkout information generated by ordering equipment, generating an order and a meal taking two-dimensional code corresponding to the order based on the checkout information, and sending the order and the meal taking two-dimensional code to the ordering equipment, wherein the meal taking two-dimensional code is used for recording the order, and the order comprises settled dish information;
distributing a corresponding food making task for food making equipment according to the order, so that the food making equipment makes dishes in the dish information according to the food making task;
the method comprises the steps that the making state of dishes by the dish making equipment is obtained, when the dishes corresponding to the orders are made and reach the corresponding meal taking ports, the states of the orders are updated to be meal available states, and the meal taking reminding equipment is informed to generate meal taking informing signals;
and when the code scanning operation is carried out on the meal taking two-dimensional code at the meal taking equipment, the meal taking equipment is informed to release dishes.
9. The system of claim 8, wherein the method further comprises:
the meal taking reminding device generates and displays at least one virtual meal delivery channel corresponding to the meal taking ports of the meal taking device one to one, obtains the state of an order corresponding to each meal taking port in the at least one meal taking port from the scheduling system, and displays the state on the corresponding virtual meal delivery channel.
10. The system of claim 9, wherein the method further comprises:
when the state of the order corresponding to the meal taking port acquired from the scheduling system is a meal preparation state, the meal taking reminding device displays a virtual tray on the virtual meal delivery channel corresponding to the meal taking port, and the virtual tray moves along the virtual meal delivery channel.
11. The system of claim 10, wherein the method further comprises:
the food taking reminding device obtains the making state of the food making device to the food from the scheduling system, and when the food corresponding to the order is made, a virtual image corresponding to the food is added to the virtual tray on the virtual food outlet channel corresponding to the order.
12. The system of claim 11, wherein the method further comprises:
and when the order corresponds to various dishes, the food taking equipment transmits the dishes made by different food making equipment and places the dishes on a physical tray corresponding to the food taking port, and notifies the food taking reminding equipment that a virtual tray on a virtual food outlet channel corresponding to the order is added and displays a virtual image corresponding to the dishes on the physical tray.
13. The system of claim 9, further comprising a restaurant supervision device, wherein the restaurant supervision device is configured to obtain a state of each meal taking port of at least one meal taking port of the meal taking device, determine whether the order has been taken within a first preset time period after the meal taking reminding device generates the meal taking notification signal, if not, determine that the order has been taken overtime, and notify the meal taking reminding device to change the state of the order displayed by the corresponding virtual meal taking channel to an overtime state.
14. The system of claim 9, wherein the displayed area of the meal fetching reminding device comprises one or any more of a meal fetching display area, a meal preparation display area and a meal fetching overtime zone.
CN202010303385.4A 2020-04-17 2020-04-17 Restaurant system and restaurant information processing method Pending CN111311443A (en)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104915901A (en) * 2015-01-27 2015-09-16 徐东 Prepaid fast-taking method of restaurant
CN107133842A (en) * 2017-04-21 2017-09-05 广东霁航科技有限公司 The self-service catering system in campus and its operation method of a kind of O2O formulas
CN107657550A (en) * 2017-10-02 2018-02-02 头等尝网络餐饮管理科技（深圳）有限公司 Meal ordering system and its control method, device and computer-readable recording medium
CN108428000A (en) * 2018-04-20 2018-08-21 赵亚军 A kind of students' dining hall booking method for meal and system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104915901A (en) * 2015-01-27 2015-09-16 徐东 Prepaid fast-taking method of restaurant
CN107133842A (en) * 2017-04-21 2017-09-05 广东霁航科技有限公司 The self-service catering system in campus and its operation method of a kind of O2O formulas
CN107657550A (en) * 2017-10-02 2018-02-02 头等尝网络餐饮管理科技（深圳）有限公司 Meal ordering system and its control method, device and computer-readable recording medium
CN108428000A (en) * 2018-04-20 2018-08-21 赵亚军 A kind of students' dining hall booking method for meal and system

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