CN111079956A - Metering service processing method based on acquisition closed-loop operation and maintenance field operation terminal - Google Patents
Metering service processing method based on acquisition closed-loop operation and maintenance field operation terminal Download PDFInfo
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Abstract
The invention relates to a metering service processing method based on an acquisition closed-loop operation and maintenance field operation terminal, which comprises the steps of firstly utilizing the acquisition operation and maintenance closed-loop field operation terminal to acquire or issue assembly and disassembly information in the process of new assembly service and/or field fault processing and table changing; then initiating non-archive debugging by using the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system, and submitting data to the marketing system by using the acquisition closed-loop operation and maintenance field operation terminal after the user confirms the data; finally, filing; the invention can realize the automatic uploading of data such as field fault processing, electric energy indicating number, field pictures, user files and the like, reduce unnecessary field return, avoid economic loss caused by manual input, optimize field operation flow and improve user satisfaction.
Description
Technical Field
The invention belongs to the technical innovation field of power utilization information acquisition and metering field operation terminals, and particularly relates to a metering service processing method based on an acquisition closed-loop operation and maintenance field operation terminal.
Background
In the whole new installation, capacity increase and electricity utilization change business process, the assembly, disassembly and replacement work of the metering equipment is positioned at the tail end of the business process, and the metering equipment is also a link which has the most complex professional degree and the most profound influence in the whole process. The complexity is high, the related devices comprise an electric energy meter, an acquisition terminal, a metering box (cabinet), a mutual inductor, a secondary circuit, a seal and the like, the installation and debugging processes of the devices have high requirements on the professional degree of personnel, the operation process difficulty is higher, and the field operation quality control difficulty is higher; the influence is deeply reflected in that the quality of various equipment installation directly influences the measurement and acquisition execution work, and has great influence on the acquisition success rate, the calculation expense accuracy, the station area line loss precision and the like, particularly a series of problems that the customer satisfaction is influenced by the conditions of wrong connection, house-crossing and the like. Meanwhile, according to the requirements of optimizing the operator environment and compressing the business expansion and installation process proposed by the national network, the field operation link is more important in the whole work, and how to accelerate the field operation process and ensure the work quality is also an important subject.
The acquisition system operation and maintenance closed-loop field operation terminal is popularized and applied to provide conditions for optimization of metering services, and management work of field operation of the metering device comprises installation of business expansion devices, operation maintenance and fault processing in the operation process, replacement and customer removal. At present, operation maintenance and fault handling in the operation process are mainly supported by an acquisition closed-loop operation and maintenance field operation terminal, and the acquisition operation and maintenance, fault elimination and clock correction are carried out; the other three aspects are supported by a marketing application management system, but the marketing application management system is short of support of field mobile operation tools, and the operation mode is that an installation work order is printed in an office, then an electric energy meter and a tool are carried to an operation field to install, replace and remove metering equipment, the number of electric energy meters and installation information are recorded in a paper work order, and finally the content of the installation work order is recorded in the office.
At present, the following problems mainly exist:
1. "first harvest and then recording" is prone to errors: when the assembly worksheet is manually filled in on site and manually recorded in front of a computer, writing and recording errors are easy to generate. For example, the asset number of the device, 22 digits, is poorly readable and is prone to misalignment.
2. The manual meter reading efficiency is low: the electric energy meter is required to be read when being installed and dismantled, the display key of the electric energy meter screen is required to be pressed, the indicating value is recorded on the installation work list, the operation is inconvenient, and the electric energy meter is particularly serious for the multi-rate electric energy meter.
3. "install and collect immediately" does not support: after the equipment is installed, when the equipment has a power transmission condition, the equipment debugging work cannot be initiated on site, and the personnel needs to go to and fro the site for many times, so that the workload is increased. Meanwhile, the inconsistent field meter changing and system meter changing time leads to the wrong line loss and electricity consumption and basic charge calculation.
4. Failure replacement timeliness is poor: the faults of the metering equipment found in the field operation and patrol process are generally realized by a mode of replacing the equipment firstly and then adding the faults, and the time difference exists between equipment replacement and file updating, so that the business indexes such as acquisition, cost control, line loss and the like are influenced.
5. Lack of informatization support means: the position function of recording operation metering equipment is lacked during field operation, and after a station area responsible person and a newly dispatched operator are replaced, relevant work needs to be adapted for a long time, and work butt joint cannot be carried out quickly.
Therefore, it is necessary to invent a method for processing metering services to solve the above problems, improve the field operation efficiency and avoid human error.
Disclosure of Invention
The technical problem to be solved by the invention is to provide a metering service processing method based on an acquisition closed-loop operation and maintenance field operation terminal, which mainly aims at the conditions that a marketing system initiates a new loading process and a field fault process initiates meter change, can realize the automatic uploading of data such as field fault process, electric energy meter reading, field photos, user files and the like, reduces unnecessary field return, avoids economic loss caused by manual input, optimizes the field operation process and improves the user satisfaction.
The technical scheme adopted by the invention is as follows: a measurement business processing method based on an acquisition closed-loop operation and maintenance field operation terminal comprises the steps that in the process of new installation business and/or field fault processing and table changing, firstly, the acquisition closed-loop operation and maintenance field operation terminal is used for acquiring or issuing assembly and disassembly information; then initiating non-archive debugging by using the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system, and submitting data to the marketing system by using the acquisition closed-loop operation and maintenance field operation terminal after the user confirms the data; and finally, archiving.
Further, the following steps are adopted in the new service installation process:
the method comprises the following steps: dispatching and allocating the table: the business personnel accepts the new installation application of the client, initiates the new installation process, carries out reconnaissance and formulation scheme, completes the work, reports the check and accepts until the completion of the lead list matching.
Step two: downloading work order data: and the work order information is sent to the acquisition operation and maintenance closed-loop management system for marketing, and the on-site operation and maintenance personnel download the work order information.
Step three: field operation and debugging: and initiating non-archive debugging between the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system.
Step four: and performing infrared meter reading, and after the final user confirms, submitting the data to the marketing system by the acquisition closed-loop operation and maintenance field operation terminal.
Further, the following steps are carried out after the fourth step:
step five: after receiving the feedback information of the field operation terminal, the marketing system checks whether the data passes, and after the data passes, the new loading process of the user is finished archiving in the acquisition, operation and maintenance closed management system; and if the data check is not passed, performing the reading verification.
Further, the marketing system continues to complete the subsequent process after step five.
Furthermore, in the second step, the on-site operation and maintenance personnel download a new work order of the user distributed by the marketing system by acquiring the closed-loop operation and maintenance on-site operation terminal, carry the distributed meter to the on-site, and use the on-site operation terminal to read the current value of the electric energy meter.
Furthermore, a shooting is carried out by utilizing the acquisition closed-loop operation and maintenance field operation terminal in the field operation process.
Further, the photographing includes, but is not limited to, photographing at the bottom of the table, and photographing for checking the wiring.
Further, the field fault processing and table changing process comprises the following steps:
the method comprises the following steps: initiating a work order on site: during the on-site processing acquisition abnormity, metering abnormity or inspection by on-site operation and maintenance personnel at a client, the meter needs to be changed when finding the hardware fault of the electric energy meter, the portable electric energy meter is changed, the acquisition of assembly and disassembly information is carried out by using an acquisition closed-loop operation and maintenance on-site operation terminal, the correspondence of files is automatically completed, and the current values of the new and old electric energy meters are automatically read.
Step two: field operation and debugging: and initiating non-archive debugging between the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system.
Step three: after the final user confirms, the acquisition closed-loop operation and maintenance field operation terminal submits the data to the marketing system, the acquisition operation and maintenance closed-loop management system initiates a metering device flow application to the marketing system, and a metering device fault flow of the user is generated in the marketing system.
Step four: and examining and approving according to the marketing process, and finishing process filing.
Furthermore, in the fourth step, the meter configuration and installation index recording link uses the data automatically uploaded by the closed-loop operation and maintenance field operation terminal until the fault work order of the metering device is filed.
Further, in the step one, a field operation terminal is used for carrying out field shooting, including but not limited to shooting at the bottom of a table and shooting for wiring inspection.
The invention has the positive effects that:
1. primary recording: when a client works on site, data entry is carried out through the acquisition closed-loop operation and maintenance site operation terminal, correctness check is carried out immediately, data entry errors are reduced, and the stored data are uploaded to a marketing system in real time. The bar code scanning function is achieved, and the entry of the equipment asset bar code number is accurate and quick.
2. Quick meter reading: the infrared meter reading is utilized, the operation is simplified, and the electric energy representation number information is rapidly and accurately acquired in a non-contact mode.
3. The technical means supports field services: by utilizing the advantages of the functions of positioning, photographing, recording and RFID of the acquisition closed-loop operation and maintenance field operation terminal, support is provided for field operation personnel in the aspects of operation navigation, equipment longitude and latitude acquisition, working process recording, electronic seal application, client signature confirmation and the like, and the purposes of burden reduction and efficiency improvement are achieved.
4. And (3) loading and harvesting: the system is communicated with the business flow between the marketing system and the acquisition system, and when the equipment is installed and has power transmission conditions, the data acquisition is realized by 'installing and acquiring immediately', namely, the data acquisition is realized immediately after the equipment is installed, the existing acquisition abnormity is solved in time, and the situation that personnel repeatedly come and go is avoided.
5. And (3) field active table changing: the metering equipment faults discovered in the field operation and patrol process actively initiate a meter change application, complete the business process while assembling and disassembling the meter, simplify the process, increase the processing efficiency and ensure the timely update of the customer files.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow chart of the new installation service process of the present invention;
FIG. 2 is a flow chart of the field fault handling and table change process of the present invention;
FIG. 3 is a diagram illustrating the effect of optimizing the new installation service process;
FIG. 4 is a diagram illustrating the optimization effect of the field fault handling and table changing process of the present invention.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures and detailed description thereof are described in detail below, wherein the detailed description is to be understood as an example of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The method is suitable for the processing flows of metering equipment such as new loading, capacity increasing and electricity utilization service changing, and mainly aims at the conditions that a marketing system initiates a new loading flow and field fault processing initiates table changing.
Firstly, collecting or issuing assembly and disassembly information by using a collection closed-loop operation and maintenance field operation terminal; then initiating non-archive debugging by using the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system, and submitting data to the marketing system by using the acquisition closed-loop operation and maintenance field operation terminal after the user confirms; and finally, archiving.
As shown in fig. 1, the new installation business process adopts the following steps:
the method comprises the following steps: the business personnel accepts the new installation application of the client and initiates a new installation process in the marketing system. And (5) surveying and formulating a scheme, and performing completion and acceptance report until the form matching is completed.
Step two: and the work order information is sent to the acquisition, operation and maintenance closed-loop management system through marketing. The field operation and maintenance personnel can download a new work order of a user distributed by the marketing system through collecting the closed-loop operation and maintenance field operation terminal, carry the distributed meter to the field, use the field operation terminal to read the current value of the electric energy meter, and support field shooting including shooting at the bottom of the meter, wiring inspection and shooting if required.
Step three: and initiating non-archive debugging between the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system. Realizing 'immediate assembly and immediate mining'.
Step four: and after the final user confirms, the acquisition closed-loop operation and maintenance field operation terminal submits the data to the marketing system.
Step five: and after the marketing system receives the feedback information of the field operation terminal, data is checked to see whether the data passes, and after the data passes, the new installation process of the user is finished archiving in the closed-loop system. And the marketing system continues to complete a subsequent flow, wherein the subsequent flow mainly comprises the debugging of the marketing system and the filing of the flow of the marketing system.
As shown in fig. 2, the field fault handling and table changing process includes the following steps:
the method comprises the following steps: during the on-site processing acquisition abnormity, metering abnormity or inspection by on-site operation and maintenance personnel at a client, the meter needs to be changed when finding the hardware fault of the electric energy meter, the portable electric energy meter is changed, the acquisition of assembly and disassembly information is carried out by using an acquisition closed-loop operation and maintenance on-site operation terminal, the correspondence of files is automatically completed, and the current values of the new and old electric energy meters are automatically read. The field operation terminal can support field photographing including surface photographing, wiring inspection photographing and the like if required.
Step two: and initiating non-archive debugging between the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system. Realizing 'immediate assembly and immediate mining'.
Step three: after the final user confirms, the data are submitted to the marketing system by the collecting closed-loop operation and maintenance field operation terminal, the closed-loop operation and maintenance system initiates a metering device flow application to the marketing system, and a metering device fault flow of the user is generated in the marketing system.
Step four: and carrying out examination and approval according to the marketing process to finish the process. And in the meter matching and installing and reading input link, the data automatically uploaded by the closed-loop operation and maintenance field operation terminal is collected until the fault work order of the metering device is filed.
The invention has the characteristics of high efficiency, automatic acquisition and matching of assembly and disassembly readings of the file and the electric energy meter and the like, and comprises the following steps:
1. and the automatic matching and uploading of assembly, disassembly and conversion of the measured asset files of the field users are directly completed on the operation field by using the acquisition closed-loop operation and maintenance field operation terminal.
2. The acquisition closed-loop operation and maintenance field operation terminal is used for realizing the uploading of automatic acquisition of the assembly, disassembly and replacement of the bottom indicating numbers on an operation field, and avoiding manual entry errors.
3. And the acquisition closed-loop operation and maintenance field operation terminal is used for realizing the data acquisition at the time of installation by a user.
4. And the acquisition closed-loop operation and maintenance field operation terminal is used for realizing the positioning and uploading of the field equipment.
5. And the field equipment is photographed and uploaded by using the acquisition closed-loop operation and maintenance field operation terminal.
6. And the acquisition closed-loop operation and maintenance field operation terminal is used for realizing field recording, and supporting the user to confirm and upload.
7. The acquisition closed-loop operation and maintenance field operation terminal is used for realizing the function of scanning the bar code of the field equipment, and the entry of the equipment asset bar code number is accurate and quick.
8. And the acquisition closed-loop operation and maintenance field operation terminal is used for actively initiating the replacement function of the metering equipment in the field inspection process.
9. The on-site return frequency is reduced, and the working efficiency is improved.
The method has the following advantages:
1. primary recording: when a client works on site, data entry is carried out through the acquisition closed-loop operation and maintenance site operation terminal, correctness check is carried out immediately, data entry errors are reduced, and the stored data are uploaded to a marketing system in real time. The bar code scanning function is achieved, and the entry of the equipment asset bar code number is accurate and quick.
2. Quick meter reading: the infrared meter reading is utilized, the operation is simplified, and the electric energy representation number information is rapidly and accurately acquired in a non-contact mode.
3. The technical means supports field services: by utilizing the advantages of the functions of positioning, photographing, recording and RFID of the acquisition closed-loop operation and maintenance field operation terminal, support is provided for field operation personnel in the aspects of operation navigation, equipment longitude and latitude acquisition, working process recording, electronic seal application, client signature confirmation and the like, and the purposes of burden reduction and efficiency improvement are achieved.
4. And (3) loading and harvesting: the system is communicated with the business flow between the marketing system and the acquisition system, and when the equipment is installed and has power transmission conditions, the data acquisition is realized by 'installing and acquiring immediately', namely, the data acquisition is realized immediately after the equipment is installed, the existing acquisition abnormity is solved in time, and the situation that personnel repeatedly come and go is avoided.
5. And (3) field active table changing: the metering equipment faults discovered in the field operation and patrol process actively initiate a meter change application, complete the business process while assembling and disassembling the meter, simplify the process, increase the processing efficiency and ensure the timely update of the customer files.
Aiming at new installation business, on-site operation and maintenance personnel download a single-family equipment assembly and disassembly and replacement (new installation, volume increase/reduction, sales, modification and pressure change) worksheet distributed by the marketing system through a mobile operation terminal, execute the assembly and disassembly operations of metering assembly and disassembly, perform meter reading and acquisition debugging, record assembly and disassembly information, the relation between equipment and seal, the relation between equipment and a metering box, collect longitude and latitude data and user confirmation information of the metering equipment, submit the longitude and latitude data and the user confirmation information to the marketing system after the completion, and automatically complete the matching and updating of files by the marketing system. The number of times that field treatment personnel come and go to the field can be effectively avoided, the efficiency is improved, and the specific optimization effect is shown in figure 3.
Before optimization:
the number of round-trip sites: and (4) checking the operation for more than 2 times (checking on site, operating on site, and troubleshooting after failure of acquisition and debugging).
Filling the number of paper documents: 3 (equipment acceptance sheet, dispatching sheet, field operation certificate) and the work certificate fills more than 40 data items.
Number of process ring segments: 19 manual operations are needed, and more than 50 operations are needed.
After optimization:
the number of round-trip sites: 1 time (field verification, field operation and debugging are carried out once).
Filling the number of paper documents: 0 sheets (automatically generate electronic document).
Number of process ring segments: 7 one-click links and 3 marketing automation links (the integrity of the field operation business process is guaranteed, and input operation is reduced by code scanning).
Aiming at field fault handling and meter changing, after a field operation and maintenance worker finds that a metering device has a fault (electric energy meter hardware is damaged, the electric energy meter is lost and the like) in field operation or patrol of a client, the field operation and maintenance worker changes a carried metering device through a field operation terminal, inputs assembly and disassembly information, carries out field debugging and submits the assembly and disassembly information to a marketing system after the debugging is successful. And in the marketing system configuration and installation and registration recording link, the automatic matching and updating of the file are completed by collecting the data automatically uploaded by the closed-loop operation and maintenance field operation terminal. The number of times that field processing personnel come and go to the field can be effectively avoided, the assembly and disassembly reading information is automatically uploaded, manual meter reading errors are avoided, the efficiency and the accuracy are improved, and the specific optimization effect is shown in the attached figure 4.
Before optimization:
the number of round-trip sites: and (4) checking the operation for more than 2 times (checking on site, operating on site, and troubleshooting after failure of acquisition and debugging).
Filling the number of paper documents: 3 (equipment acceptance sheet, dispatching sheet, field operation certificate) and the work certificate fills more than 40 data items.
Number of process ring segments: 19 manual operation links, more than 50 operations are required
After optimization:
the number of round-trip sites: 1 time (field verification, field operation and debugging are carried out once).
Filling the number of paper documents: 0 sheets (automatically generate electronic document).
Number of process ring segments: 7 one-click links and 3 marketing automation links (the integrity of the field operation business process is guaranteed, and input operation is reduced by code scanning).
The above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A measurement business processing method based on an acquisition closed-loop operation and maintenance field operation terminal is characterized by comprising the steps of firstly utilizing the acquisition closed-loop operation and maintenance field operation terminal to acquire or issue assembly and disassembly information in the process of new installation business and/or field fault processing and table changing; then initiating non-archive debugging by using the acquisition closed-loop operation and maintenance field operation terminal and the acquisition system, and submitting data to the marketing system by using the acquisition closed-loop operation and maintenance field operation terminal after the user confirms the data; and finally, archiving.
2. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 1, characterized in that the following steps are adopted in the new service process:
the method comprises the following steps: dispatching and allocating the table: business personnel accept new installation application of a client, initiate a new installation process, carry out reconnaissance and plan making, complete and report and check, and complete the form matching;
step two: downloading work order data: the marketing sends the work order information to an acquisition operation and maintenance closed-loop management system, and the on-site operation and maintenance personnel download the work order information;
step three: field operation and debugging: the method comprises the steps that a closed-loop operation and maintenance field operation terminal and an acquisition system are acquired to initiate non-archive debugging;
step four: and performing infrared meter reading, and after the final user confirms, submitting the data to the marketing system by the acquisition closed-loop operation and maintenance field operation terminal.
3. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 2, characterized by further comprising the following steps after the fourth step:
step five: after receiving the feedback information of the field operation terminal, the marketing system checks whether the data passes, and after the data passes, the new loading process of the user is finished archiving in the acquisition, operation and maintenance closed management system; and if the data check is not passed, performing the reading verification.
4. The method for processing the metering business based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 3, wherein the marketing system continues to complete the subsequent process after step five.
5. The metering service processing method based on the collection closed-loop operation and maintenance field operation terminal as claimed in claim 2, wherein in the second step, the field operation and maintenance personnel download the new work order of the user distributed by the marketing system through the collection closed-loop operation and maintenance field operation terminal, carry the meter to the field, and use the field operation terminal to read the current value of the electric energy meter.
6. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 5, wherein the acquisition closed-loop operation and maintenance field operation terminal is used for taking a picture during the field operation.
7. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 6, wherein the photographing includes but is not limited to photographing at the bottom of the table and photographing for wiring inspection.
8. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 1, wherein the field fault processing and table changing process comprises the following steps:
the method comprises the following steps: initiating a work order on site: during processing acquisition abnormity, metering abnormity or inspection in a client site by site operation and maintenance personnel, the meter needs to be changed when finding hardware faults of the electric energy meter, the portable electric energy meter is changed, the assembly and disassembly information is acquired by using an acquisition closed-loop operation and maintenance site operation terminal, the correspondence of files is automatically completed, and the current values of new and old electric energy meters are automatically read;
step two: field operation and debugging: the method comprises the steps that a closed-loop operation and maintenance field operation terminal and an acquisition system are acquired to initiate non-archive debugging;
step three: after the final user confirms, the acquisition closed-loop operation and maintenance field operation terminal submits the data to the marketing system, the acquisition operation and maintenance closed-loop management system initiates a metering device flow application to the marketing system, and a metering device fault flow of the user is generated in the marketing system;
step four: and examining and approving according to the marketing process, and finishing process filing.
9. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 8, wherein in step four, the configuration and installation index recording link uses the data automatically uploaded by the acquisition closed-loop operation and maintenance field operation terminal until the fault work order of the metering device is filed.
10. The metering service processing method based on the acquisition closed-loop operation and maintenance field operation terminal as claimed in claim 8, wherein in step one, the field operation terminal is used to take pictures in the field, including but not limited to taking pictures of the surface and the wiring inspection.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911237838.1A CN111079956A (en) | 2019-12-06 | 2019-12-06 | Metering service processing method based on acquisition closed-loop operation and maintenance field operation terminal |
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| CN201911237838.1A CN111079956A (en) | 2019-12-06 | 2019-12-06 | Metering service processing method based on acquisition closed-loop operation and maintenance field operation terminal |
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| CN201911237838.1A Pending CN111079956A (en) | 2019-12-06 | 2019-12-06 | Metering service processing method based on acquisition closed-loop operation and maintenance field operation terminal |
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Application publication date: 20200428 |