CN110737760A - Litigation case processing method, litigation case processing device, litigation case processing equipment and storage medium - Google Patents
Litigation case processing method, litigation case processing device, litigation case processing equipment and storage medium Download PDFInfo
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Abstract
The invention relates to the technical field of data analysis, and provides litigation case processing methods, devices, equipment and readable storage media, wherein the method comprises the steps of reading litigation contents of litigation cases when the litigation cases are received, determining litigation types of the litigation cases according to titles of the litigation contents, determining place names appearing in the litigation contents and text positions of the place names in the litigation contents, determining litigation places of the litigation cases based on the place names and the text positions, determining corresponding attorneys to be processed based on the litigation types and the litigation places, distributing the litigation cases to terminals corresponding to attorneys to be processed, determining attorneys to be processed as processing attorneys if receiving instructions sent by the terminals based on the litigation cases, receiving and recording processing behaviors uploaded by the terminals based on the litigation cases, generating 6 processing behaviors based on the processing cases, and achieving matching case traceability reports.
Description
Technical Field
The invention relates to the technical field of data analysis, in particular to a processing method, a device, equipment and a computer-readable storage medium for litigation cases.
Background
In the lawyer industry, the conventional case handling process is generally divided into four processes, namely a consultation process, a collection process, a case handling process and an ending process, the whole case handling process is very rigorous and tedious and takes a long time, wherein the consultation process requires lawyer to spend time to communicate with the party and know basic information of the party, and the lawyer is highly passive, and generally waits for of the party to start the relevant process.
With the development of intelligent terminals and the research and development of related lawyers software, lawyers can receive cases through the intelligent terminals, and only need to upload own information to the litigation system, the lawyers can be connected to the litigation system through the intelligent terminals, so that the related information of the lawyers can be known, the consultation process can be realized on line, and the time of the lawyers and the parties is saved.
However, the prior art is all of the type O2O, and basically all cases are processed online and offline, no special mechanism is used for supervision, after a case is entrusted by a party, the process of a lawyer for processing the case is not transparent, no process tracking record exists, the party cannot know the case progress in time, namely, the lawsuit process cannot trace the source of the existing lawsuit system, and in the prior art, the party does not know the lawsuit, in the process of selecting the lawsuit, measurement standards do not exist, in the process of distributing the lawsuit cases by the lawsuit system, the lawsuit system cannot locate a proper lawsuit for the current lawsuit case, the lawsuit cases are stored in a public pool and the lawsuit lawsuits automatically pick up tasks, so that the degree of matching of the lawsuit and the case is not high.
Disclosure of Invention
The invention mainly aims to provide litigation case processing methods, devices, equipment and computer readable storage media, and aims to solve the technical problems that the existing litigation system cannot trace the source and the matching degree of determined litigants and litigation cases is low.
In order to achieve the above object, the present invention provides litigation case processing methods, including the steps of:
when a litigation case is received, reading litigation content of the litigation case, and determining the litigation type of the litigation case according to the file of the litigation content;
determining place names appearing in the litigation content and text positions of the place names in the litigation content, and determining litigation sites of the litigation cases based on the place names and the text positions;
based on the litigation type and the litigation place, determining corresponding attorneys to be processed, and distributing the litigation cases to terminals corresponding to attorneys to be processed;
if receiving instructions sent by the terminal based on the litigation case are received, determining that the pending lawyer is a treatment lawyer;
receiving and recording processing behaviors uploaded by the terminal based on the litigation case, and generating case report based on the processing behaviors.
Optionally, the step of determining corresponding attorneys pending based on the litigation type and the litigation site, and distributing the litigation case to the terminal corresponding to the attorneys pending comprises:
determining a corresponding attorney to be treated according to the litigation type and the litigation place;
obtaining a trial time for the litigation case, and determining whether the attorney to be processed is free based on the trial time;
if yes, the litigation case is distributed to the terminal corresponding to the attorney to be processed.
Optionally, after the steps of determining corresponding attorneys pending based on the litigation type and the litigation site, and distributing the litigation case to the terminal corresponding to the attorneys pending, the method further comprises:
if a refusing instruction sent by the terminal based on the litigation case is received, acquiring the opening time of the litigation case, and judging whether the difference between the opening time and the current time is less than a preset time length;
if yes, a forced receiving instruction triggered based on the rejection instruction is sent to the terminal, and the pending lawyer is determined to be a processing lawyer;
receiving and recording processing behaviors uploaded by the terminal based on the litigation case, and generating case report based on the processing behaviors.
Optionally, after the step of obtaining the trial time of the litigation case and determining whether the difference between the trial time and the current time is smaller than a preset time length if a rejection instruction sent by the terminal based on the litigation case is received, the method further includes:
if not, marking the pending attorney as a no-allocation state;
determining a corresponding second lawsuit to be processed based on the non-distribution state, the lawsuit type and the lawsuit place, and distributing the lawsuit case to a second terminal corresponding to the second lawsuit to be processed;
if receiving instructions sent by the second terminal based on the litigation case are received, determining that the second lawyer to be treated is a lawyer to be treated;
and receiving and recording a second processing behavior uploaded by the second terminal based on the litigation case, and generating a second case report based on the second processing behavior.
Optionally, after the step of receiving and recording the processing behavior uploaded by the terminal based on the litigation case and generating the case report corresponding to the processing behavior, the method further includes:
detecting whether a sharing instruction sent by the th terminal based on the case report is received;
if yes, sharing the case report as a learning case;
if not, the case report is marked as a private case.
Optionally, after the step of determining that the attorney to be treated is a attorney to be treated if the receiving instruction sent by the terminal based on the litigation case is received, the method further comprises:
if a transfer request sent by the terminal based on the litigation case is received, sending the transfer request to a third terminal corresponding to a third lawyer to be processed corresponding to the transfer request;
detecting whether a receiving instruction sent by the third terminal based on the transfer request is received;
and if so, sending the litigation case to the third terminal.
Optionally, the step of determining corresponding attorneys pending based on the litigation type and the litigation site, and distributing the litigation case to the terminal corresponding to the attorneys pending comprises:
determining a corresponding attorney pending based on the litigation type and the litigation place, the attorney pending comprising at least two digits;
obtaining a ranking corresponding to the attorneys to be processed, and determining target attorneys in the attorneys to be processed according to the ranking;
and distributing the litigation case to the th terminal corresponding to the target lawyer.
In order to achieve the above object, the present invention provides litigation case processing apparatuses, including:
, a determining module for reading the litigation content of the litigation case when the litigation case is received, and determining the litigation type of the litigation case according to the file of the litigation content;
a second determination module, configured to determine a place name appearing in the litigation content and a text location of the place name in the litigation content, and determine a litigation place of the litigation case based on the place name and the text location;
the distribution module is used for determining a corresponding th lawsuit to be processed based on the litigation type and the litigation place, and distributing the litigation case to a th terminal corresponding to the th lawsuit to be processed;
a third determination module, configured to determine that the pending lawyer is a processing lawyer if a receiving instruction sent by the terminal based on the litigation case is received;
a generating module, configured to receive and record a processing behavior uploaded by the litigation case by the terminal based on the litigation case, and generate a case report based on the processing behavior.
Moreover, to achieve the above object, the present invention also provides litigation case processing devices comprising a processor, a memory, and a litigation case processing program stored on the memory and executable by the processor, wherein the litigation case processing program when executed by the processor implements the steps of the litigation case processing method as described above.
In order to achieve the above object, the present invention further provides computer-readable storage media storing litigation case processing programs, wherein when the litigation case processing programs are executed by a processor, the steps of the litigation case processing method are realized.
The invention provides litigation case processing methods, which comprise the steps of reading litigation contents of litigation cases when the litigation cases are received, determining litigation types of the litigation cases according to titles of the litigation contents, determining place names appearing in the litigation contents and text positions of the place names in the litigation contents, determining litigation places of the litigation cases based on the place names and the text positions, determining corresponding attorneys to be processed based on the litigation types and the litigation places, distributing the litigation cases to terminals corresponding to the attorneys to be processed at , determining the attorneys to be processed as processing attorneys if receiving instructions sent by terminals based on the litigation cases, processing , generating reports of the litigation cases based on the lawyes, and processing reports to be processed, wherein the reports are generated and processed by the litigation cases.
Drawings
FIG. 1 is a schematic hardware configuration diagram of litigation case processing equipment involved in an embodiment of the invention;
FIG. 2 is a schematic flow chart diagram of an embodiment of the method for handling litigation cases according to the present invention;
FIG. 3 is a schematic flow chart of a second embodiment of the litigation case handling method of the present invention;
FIG. 4 is a functional block diagram of an litigation case processing apparatus according to an embodiment of the invention.
The objects, features, and advantages of the present invention are further described in with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The litigation case processing method is mainly applied to litigation case processing equipment which can be equipment with display and processing functions, such as a PC (personal computer), a portable computer, a mobile terminal and the like.
Referring to fig. 1, fig. 1 is a schematic hardware configuration diagram of a litigation case processing device according to an embodiment of the present invention. In an embodiment of the invention, the litigation case processing device may include a processor 1001 (e.g., a CPU), a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005. The communication bus 1002 is used for realizing connection communication among the components; the user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard); the network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface); the memory 1005 may be a high-speed RAM memory, or may be a non-volatile memory (e.g., a magnetic disk memory), and optionally, the memory 1005 may be a storage device independent of the processor 1001.
Those skilled in the art will appreciate that the hardware configuration shown in fig. 1 does not constitute a limitation of litigation case handling apparatus, and may include more or fewer components than those shown, or some components in combination, or a different arrangement of components.
With continued reference to fig. 1, memory 1005, which is computer-readable storage media in fig. 1, may include an operating system, a network communication module, and a litigation case handler.
In fig. 1, the network communication module is mainly used for connecting to a server and performing data communication with the server; the processor 1001 may call the litigation case processing program stored in the memory 1005 and execute the litigation case processing method provided by the embodiment of the present invention.
The embodiment of the invention provides litigation case processing methods.
Referring to FIG. 2, FIG. 2 is a schematic flow chart of an litigation case processing method according to an embodiment of the present invention.
In this embodiment, the litigation case processing method includes the steps of:
step S10, when a litigation case is received, reading litigation content of the litigation case, and determining the litigation type of the litigation case according to the file head of the litigation content;
step S20, determining place names appearing in the litigation content and the text positions of the place names in the litigation content, and determining litigation places of the litigation cases based on the place names and the text positions;
step S30, determining a corresponding lawsuit waiting attorney based on the lawsuit type and the lawsuit site, and distributing the lawsuit case to a terminal corresponding to the lawsuit waiting attorney;
step S40, if receiving instructions sent by the terminal based on the litigation case are received, determining that the attorney to be treated is a treatment attorney;
step S50, receiving and recording processing behaviors uploaded by the litigation case by the terminal, and generating case reports based on the processing behaviors.
In the embodiment, the corresponding lawsuit processing lawyer is determined according to the lawsuit type and the lawsuit place of the lawsuit case, and the corresponding processing behavior of the lawsuit case is generated into the case report, so that the matching degree of the lawsuit processing lawsuit and the lawsuit case is improved, and the source of the lawsuit case is traced.
The respective steps will be described in detail below:
step S10, when a litigation case is received, reading the litigation content of the litigation case, and determining the litigation type of the litigation case according to the file head of the litigation content.
In this embodiment, the litigation case processing method is applied to litigation case processing equipment, and for convenience of description, the litigation case processing equipment is replaced by a management platform below, the management platform can receive uploaded litigation cases, in practical application, the management platform receives litigation cases uploaded by related personnel, for example, the related personnel collects litigation cases and uploads the litigation cases according to a preset format, or the related personnel fills in related litigation contents on a litigation interface preset by the management platform.
When the management platform receives the litigation cases, the litigation content of the litigation cases is read, the litigation type and the litigation place of the litigation cases are determined through the litigation content, the file of the litigation content is read specifically, the litigation type of the litigation cases is determined according to the content of the file, in the embodiment, the litigation content of the litigation cases comprises five parts, namely the file, the litigation main body, the litigation request, the fact, the reason and the file tail, and the file specifically shows the litigation type of the current litigation cases, such as civil litigation, criminal litigation and the like, so that only the file part of the litigation content can be read in steps, and when the litigation type of the litigation cases is determined, the content needing to be read by the management platform is reduced.
Step S20, the place name appearing in the litigation content and the text position of the place name in the litigation content are determined, and the litigation place of the litigation case is determined based on the place name and the text position.
In this embodiment, the litigation content is continuously read, and specifically, the end part of the litigation content is read, and it is understood that a certain court is written in the end part of the litigation content, so that the court accepting the current litigation case can be determined through the end part of the litigation content, and the litigation place of the current litigation case can be determined. If the court appearing at the end of the text is the intermediate court in city A, the litigation site of the current litigation case can be determined to be city A.
It will be appreciated that due to litigation jurisdictional restrictions, there are situations where the court at the end of the litigation content is not the true acceptance court for the current litigation case.
Therefore, the place name appearing in the litigation content and the text position of the place name in the litigation content need to be determined, and then the litigation place of the current litigation case is determined according to the place name and the text position of the place name, specifically, the text position of the place name appearing in the litigation content includes: the litigation subject part and the ending part, the fact and reason part may or may not appear, so there are only two cases in determining the place name appearing in the litigation content and the text position of the place name in the litigation content:
, the place name only appears in the main part and the tail part of the litigation, such as divorce civil litigation, the fact and reason part only needs to write the emotional and harmonious problem, and the place name can not be related, therefore, whether the original address in the litigation main part is governed by the court of the tail can be specifically determined by comparing the place name with the place name of the court appearing in the tail, if so, the court position of the tail is determined as the litigation position of the current litigation case, if not, the original address in the litigation main part is determined as the litigation position of the current litigation case, and the tail part of the litigation content is modified through the preset court list, and the court of the tail part is specifically modified into the court to which the original address belongs, wherein the preset court list is specifically the name of each court and the jurisdiction area of each court.
Second, the place name is found in the factual and justification section, such as the car insurance claim case, in addition to the litigation main section and the postscript section, and the factual and justification section has the vehicle accident site. Therefore, whether the place name in the fact and the reason is governed by the court of the West tailed court can be determined by comparing the place name in the fact and the place name in the reason with the court place name appearing in the West tailed court, and if so, the court place of the West tailed court is determined as the litigation place of the current litigation case; if not, the place name in the fact and reason, namely the accident occurrence place, is determined as the litigation place of the current litigation case, the final part of the litigation content is modified through a preset court jurisdiction table, and the court of the final part is specifically modified into the court to which the accident occurrence place belongs, wherein the preset court jurisdiction table is specifically the names of the courts across the country and the jurisdiction areas of all the courts.
That is, the management platform can determine the litigation type and the litigation place by reading the litigation content of the litigation case, for example, by using the litigation content, the current litigation case is determined to be a civil litigation, and the litigation place is a Shenzhen city south mountain area.
Step S30, determining corresponding lawsuit attorney based on the lawsuit type and the lawsuit site, and distributing the lawsuit case to terminal corresponding to the lawsuit attorney.
In this embodiment, the management platform matches corresponding lawyers in a prestored lawyer library according to the lawyer type and the lawyer location of the litigation case, specifically, searches lawyers corresponding to the lawyer type in the lawyer library, screens out a lawyer to be processed corresponding to the lawyer location from the found lawyer, and distributes the lawyer case to a th terminal corresponding to a rd lawyer to be processed.
Before that, the lawyer needs to perform identity registration on the management platform, that is, the lawyer performs identity registration on the APP corresponding to the terminal, and specifically, the lawyer fills in relevant registration information, such as identity information, on the APP interface corresponding to the terminal and uploads relevant certification documents, such as a lawyer qualification certificate, a license of the lawyer at the office, and the like.
After completing the filling in of the APP interface corresponding to the terminal, the lawyer clicks to submit, relevant registration information is sent to the management platform, the management platform verifies the registration information after receiving the registration information submitted by the terminal, the verification mode adopts on-line verification, namely a data channel is built with a lawyer authentication mechanism, when the registration information of a lawyer is received, the registration information is compared with the data of the lawyer authentication mechanism, if the registration information passes the verification, the registration information of the lawyer is stored in a lawyer library of the management platform, if the verification fails, the information which fails the verification is sent to the terminal, wherein the information which fails the verification can include which specific registration information is filled in by mistake, and the lawyer is convenient to correct and re-register.
It should be noted that, the management platform may further perform identity division on lawyers that complete identity registration, specifically, the lawyers of the enterprise corresponding to the management platform are divided into internal lawyers, lawyers of other enterprises are divided into external lawyers, and the internal lawyers have more rights in the management platform and have litigation case priority assignment rights.
, the step S30 includes:
step a, determining a corresponding attorney pending on the basis of the litigation type and the litigation place, wherein the attorney pending comprises at least two digits.
In this step, it is understood that there may be multiple lawyers corresponding to the litigation site and the litigation cases, such as lawyer a and lawyer B for the risk claim case in area y for the litigation site, and therefore, when the attorney who is determined to be in treatment based on the litigation type and litigation site of the current litigation case includes at least two digits, the following steps are performed.
Step b, obtaining a ranking corresponding to the attorney to be processed, and determining a target attorney in the attorney to be processed according to the ranking.
In the step, attorneys can obtain initial points after completing identity registration on a management platform, and the points can be correspondingly increased or decreased along with the number and processing capacity of attorneys for processing the litigation cases, if the attorneys share case reports of the attorneys processed by the attorneys into learning cases, the points of the attorneys themselves are added, in the current practical application, the points mainly comprise two parts, namely, evaluation of the attorneys by relevant personnel and evaluation of the attorneys by the management platform, specifically, subjective evaluation is performed on the attorneys by the relevant personnel, evaluation results are uploaded to the management platform, the weight ratio is 30%, meanwhile, sets of attorneys scoring mechanisms are preset on the management platform, evaluation is performed on the amount of the attorneys receiving the cases and the time for processing the litigation cases, the weight ratio is 70%, the processing process of the actual litigation cases is considered to be long, the points of the attorneys can be updated by points by attorneys, namely, the attorneys perform evaluations on the attorneys on the points in real time, and the attorneys perform real-time evaluation on the attorneys.
Therefore, in the case that attorneys to be processed include at least two digits, the management platform obtains corresponding ranking of attorneys to be processed, and selects target attorneys from attorneys to be processed according to the ranking.
As shown in the example above, the administration platform compares the lawyer A score to the lawyer B score and preferentially distributes litigation cases to the higher scoring lawyers. Of course, litigation cases may also be randomly distributed to attorney a or attorney B in a random distribution.
And c, distributing the litigation case to the th terminal corresponding to the target lawyer.
In this step, after determining the target lawsuit, the management platform allocates the current litigation case to the th terminal corresponding to the target lawsuit, so that the th terminal displays a corresponding delegation interface for the target lawsuit to view, and specifically, displays a reminding icon at a corresponding position of the display interface of the th terminal.
Step S40, if receiving the receiving instruction sent by the terminal based on the litigation case, determining that the attorney to be treated is a treatment attorney.
In this embodiment, if a reception instruction sent by the th terminal based on the litigation case is received, representing that the pending lawyer agrees to accept the litigation case, the th pending lawyer is determined to be a processing lawyer.
It will be appreciated that attorneys have the option of waiting until attorneys send instructions to receive based on the current litigation case at terminal , the attorney is identified as a treatment attorney, and that when the attorney receives instructions to reject at terminal based on the current litigation case, the attorney is rejected, and therefore the attorney is not a treatment attorney, the attorney now assigns the current litigation case to a terminal corresponding to an attorney other than the attorney .
Step S50, receiving and recording processing behaviors uploaded by the litigation case by the terminal, and generating case reports based on the processing behaviors.
In this embodiment, after the litigation case is distributed to the terminal corresponding to the th processing lawyer by the management platform, the processing lawyer needs to record the corresponding th processing behavior on the processing interface corresponding to the th terminal by the relevant node and upload the processing behavior to the management platform, where the processing behavior includes fixed point card punching and uploading various information related to the litigation case, for example, when a court is opened, the processing lawyer needs to punch a card at a court point corresponding to the court time, upload various documents involved in the official process, report a tuning result, report mediation information corresponding to the tuning result, and the like, and the management platform receives and records the th processing behavior reported by the th terminal.
Specifically, the management platform acquires the court time of the litigation case, presets time before the court time, sends reminding information including the court time and the court place to an th terminal corresponding to a lawyer processing terminal to enable the th terminal to display the reminding information, and the reminding information is directly displayed in a display interface corresponding to the th terminal until the lawyer processing terminal clicks the terminal for confirmation.
When the management platform receives a confirmation instruction of a lawyer processing based on the reminding information through the terminal, the geographical position information and the current time of the current terminal are obtained, the geographical position information of the current terminal is compared with the court place, the current time is compared with the court time, whether the lawyer processing is in the court place at the court time is determined, if yes, the reminding information is cancelled through the terminal, if not, the reminding information cannot be cancelled, namely, after the terminal displays the reminding information containing the court time and the court place on the corresponding display interface, the display interface directly displays the reminding information, the lawyer processing cannot perform other operations on the display interface, and the reminding information cannot be cancelled at a fixed point until the lawyer processing arrives at the court place at the court time to perform card reading.
After confirming that lawyers do fixed-point card punching, the management platform obtains live court trial of the current lawsuit case through the China court trial public network so as to allow other lawyers to listen to the live trial, stores the live data, and forms a review video of the court trial so as to allow other lawyers to learn.
After court trial is finished, the management platform sends document uploading reminding information to remind a processing lawyer to upload various documents used by the current litigation case in time, after the management platform receives the various documents uploaded by the processing lawyer, a specialist of a specialist verifies the various documents, under the condition of correct verification, the score of the processing lawyer is subjected to score adding processing, if the processing lawyer refuses to upload or the uploaded various documents are wrong, such as uploading photos irrelevant to the current litigation case, the processing lawyer is subjected to score reducing processing, the management platform obtains the case number of the current litigation case, monitors the trial dynamics of the current litigation case on the basis of the case number of the current litigation case information network, and updates the trial dynamics of the current litigation case on a display interface corresponding to the terminal.
After receiving the adjustment result, the management platform generates a case report in real time based on the processing behavior, and displays the case report on a display interface of the management platform or sends the report to a second terminal for a principal or a processing lawyer and the like to consult.
The embodiment provides litigation case processing methods, when a litigation case is received, litigation contents of the litigation case are read, litigation types of the litigation case are determined according to the file of the litigation contents, place names appearing in the litigation contents and text positions of the place names in the litigation contents are determined, litigation places of the litigation case are determined based on the place names and the text positions, corresponding attorneys to be processed are determined based on the litigation types and the litigation places, the litigation case is distributed to a terminal corresponding to the attorneys to be processed, if receiving instructions sent by an terminal based on the litigation case, the attorneys to be processed are determined to be processing attorneys, the terminal is received and recorded, the litigation case is processed based on processing behaviors uploaded by the lawyes, the case processing behavior is processed, the litigation cases are processed, the litigation types of the litigatheredity cases are determined, and the case processing is processed to be processed, so that a case source report is generated and a case traceability report is generated.
, a second embodiment of the litigation case processing method of the present invention is proposed based on embodiment . the second embodiment of the litigation case processing method is different from embodiment of the litigation case processing method in that, referring to fig. 3, step S30 includes:
step S31, determining a corresponding lawyer to be processed according to the litigation type and the litigation place;
step S32, acquiring the court time of the litigation case, and determining whether the lawyer to be processed is idle or not based on the court time;
step S33, if yes, the litigation case is distributed to the terminal corresponding to the attorney to be processed.
In this embodiment, when distributing lawsuit cases to the terminal corresponding to the attorney to be treated, it is necessary to consider whether the attorney to be treated has free time to carry the lawsuit cases, so as to avoid the situation that the lawsuit cases are distributed to the terminal corresponding to the attorney to be treated, and the attorney has no time to treat.
The respective steps will be described in detail below:
step S31, determining a corresponding lawyer to be processed according to the litigation type and the litigation place.
In this embodiment, the management platform determines the corresponding th lawyer to be processed according to the litigation type and litigation place of the litigation case, which is similar to that in embodiment and will not be described herein again.
Step S32, obtaining the court time of the litigation case, and determining whether the attorney is idle or not based on the court time.
In this embodiment, after determining the st attorney to be processed corresponding to the current litigation case, first determining whether the st attorney to be processed is free, specifically determining whether the st attorney to be processed is free according to the criterion that the st attorney to be processed is free at the time of opening of the current litigation case.
Step S33, if yes, the litigation case is distributed to the terminal corresponding to the attorney to be processed.
In this embodiment, if it is determined that the st attorney is idle during the court time, indicating that the st attorney has time to process the current litigation case and can be accepted, the current litigation case is assigned to the th terminal corresponding to the st attorney.
In this embodiment, before distributing the litigation case to the terminal corresponding to the attorney to be processed, it is determined whether the attorney to be processed is idle, and only when the attorney to be processed is idle, the litigation case is distributed to the terminal corresponding to the attorney to be processed, so that the problem that the litigation case is matched with a proper attorney to be processed and the attorney is not available for processing is solved, and the matching degree between the litigation case and the attorney to be processed is improved.
, a third embodiment of the litigation case processing method of the present invention is proposed based on the and the second embodiment, which is different from the and the second embodiment of the litigation case processing method in that, after the step S30, the method further comprises:
step d, if a refusal instruction sent by the terminal based on the litigation case is received, obtaining the opening time of the litigation case, and judging whether the difference between the opening time and the current time is smaller than a preset time length;
step e, if yes, sending a forced receiving instruction triggered based on the rejection instruction to the terminal, and determining the lawyer to be processed as a processing lawyer;
step f, receiving and recording processing behaviors uploaded by the litigation case by the terminal, and generating case reports based on the processing behaviors.
In this embodiment, after distributing litigation cases to the terminal corresponding to the attorney to be treated, if a rejection instruction from the terminal is received, the litigation cases are forcibly distributed to the terminal corresponding to the attorney to be treated and the attorney to be treated is forcibly connected under the condition that the current litigation cases are determined to be urgent, so that the problem that the current litigation cases miss the open time due to unmanned treatment is avoided.
The respective steps will be described in detail below:
and d, if a refusal instruction sent by the terminal based on the litigation case is received, acquiring the opening time of the litigation case, and judging whether the difference between the opening time and the current time is less than a preset time length.
In the embodiment, if the management platform receives a rejection instruction sent by the terminal based on the current litigation case, whether the current litigation case is an emergency case is judged, specifically, the judgment method includes the steps of obtaining the opening time of the current litigation case, judging whether the difference between the opening time and the current time is smaller than the preset time length, if yes, judging that the current litigation case is the emergency case, and if not, judging that the current litigation case is a non-emergency case.
And e, if yes, sending a forced receiving instruction triggered based on the rejection instruction to the terminal, and determining the lawyer to be processed as a processing lawyer.
In this embodiment, if it is determined that the current litigation case is an emergency case, that is, the difference between the time of opening and the current time of the current litigation case is smaller than the preset time length, a forcible receiving instruction triggered based on the rejection instruction sent by the th terminal is sent to the th terminal, and the th lawyer to be processed is determined as a lawyer to be processed, and the th lawyer to be processed is forcibly connected.
Step f, receiving and recording processing behaviors uploaded by the litigation case by the terminal, and generating case reports based on the processing behaviors.
In this embodiment, the terminal uploads the processing behaviors of the current litigation case, the management platform receives and records the processing behaviors, generates a case report based on the processing behaviors, and displays the case report on a display interface of the management platform, or sends the case report to the terminal for the parties or lawyers to refer.
Further to step , after step d, the method further comprises:
step e1, if not, marking the pending attorney as not allocated;
in this step, if it is determined that the current litigation case is a non-urgent case, that is, the difference between the court time of the current litigation case and the current time is not less than the preset time length, the attorney to be processed at is marked as a non-distribution state, so that the attorney to be processed at is not distributed to the terminal corresponding to the attorney to be processed at the subsequent secondary distribution of the current litigation case.
Step e2, determining a corresponding second lawsuit to be processed based on the non-distribution state, the lawsuit type and the lawsuit site, and distributing the lawsuit case to a second terminal corresponding to the second lawsuit to be processed;
in this step, the management platform re-matches the appropriate second lawsuit to be processed based on the unallocated state of the attorney to be processed , the lawsuit type and the lawsuit location of the current lawsuit case, and allocates the current lawsuit case to the second terminal corresponding to the second lawsuit to be processed, specifically, the mode for determining the second lawsuit to be processed is identical to the mode for determining the lawsuit to be processed , which is not described herein again.
Step e3, if receiving the receiving instruction sent by the second terminal based on the litigation case, determining that the second lawyer to be treated is a lawyer to be treated;
it is understood that, if a rejection instruction sent by the second terminal based on the current litigation case is received, the second lawyer to be processed is also marked as a no-distribution state, and the current litigant is distributed for times until a suitable lawyer is matched, namely a lawyer is willing to be carried over or a lawyer is forced to be carried over.
And e4, receiving and recording a second processing behavior uploaded by the second terminal based on the litigation case, and generating a second case report based on the second processing behavior.
In this embodiment, the second processing behavior of the current litigation case is uploaded by the second terminal, the management platform receives and records the second processing behavior, generates a second case report based on the second processing behavior, and displays the case report on a display interface of the management platform or sends the case report to the second terminal for the parties or lawyers to refer.
In this embodiment, after distributing litigation cases to the th terminal corresponding to the attorney to be treated, if a rejection instruction from the th terminal is received, under the condition that the current litigation case is determined to be urgent, the litigants to be treated are forcibly distributed to the th terminal corresponding to the th attorney to be treated, the th attorney to be treated is forced to be connected, the problem that the current litigants miss the open time due to unmanned treatment is avoided, if the current litigants is not urgent, the th attorney to be treated is marked to be in a non-distribution state, and the current litigants are distributed for the second time until attorneys are connected, so that the current litigants are ensured to be treated by the lawyers.
, a fourth embodiment of the litigation case processing method of the present invention is proposed based on , the second embodiment and the third embodiment, the fourth embodiment of the litigation case processing method is different from , the second embodiment and the third embodiment of the litigation case processing method in that after step S50, the method further comprises:
step g, detecting whether a sharing instruction sent by the th terminal based on the case report is received;
step h, if yes, sharing the case report as a learning case;
and step i, if not, marking the case report as a private case.
After the case report is generated according to the processing behavior of the litigation cases, the processing lawyer can set the case report to be in a shared state for other lawyers to review or to be in a private state and only see the case report by the lawyer.
The respective steps will be described in detail below:
step g, detecting whether a sharing instruction sent by the th terminal based on the case report is received.
In this embodiment, after generating the case report of the processing behavior of the current litigation case, the management platform detects whether the sharing instruction sent by the th terminal based on the current case report is received, that is, the processing lawyer may set the case report corresponding to the processed litigation case to be in a sharing state or a private state according to the situation of the processing lawyer.
And h, if yes, sharing the case report as a learning case.
In this embodiment, if a sharing instruction sent by the th terminal based on the current case report is received, the case report is shared as a learning case, which is visible to all lawyers, that is, the lawyers on the management platform can look up the case report at any time, and the management platform performs scoring processing on the processing lawyers, which is beneficial to the comprehensive ranking of the lawyers.
And step i, if not, marking the case report as a private case.
In this embodiment, if the sharing instruction sent by the th terminal based on the current case report is not received, the case report is marked as a private case, only the processing attorneys are visible, but not the other attorneys, and the management platform does not perform bonus processing on the processing attorneys.
It should be noted that the time for the attorney to share or set the privacy of the case report is not limited.
The case report of the embodiment can be set to be shared for other lawyers to look up and study, or set to be in a private state, the case report is kept secret, and the traceability of litigation cases is realized.
, a fifth embodiment of the method of handling litigation cases of the present invention is presented based on the first , second, third and fourth embodiments, the fifth embodiment of the method of handling litigation cases differs from the first , second, third and fourth embodiments of the method of handling litigation cases in that, after step S40, the method further comprises:
step j, if a transfer request sent by the th terminal based on the litigation case is received, sending the transfer request to a third terminal corresponding to a third lawyer to be processed corresponding to the transfer request;
step k, detecting whether a receiving instruction sent by the third terminal based on the transfer request is received;
and step l, if yes, sending the litigation case to the third terminal.
If the lawyer cannot process the current litigation case due to reasons, the current litigation case can be transferred to other lawyers for processing.
The respective steps will be described in detail below:
and j, if a transfer request sent by the th terminal based on the litigation case is received, sending the transfer request to a third terminal corresponding to a third lawyer to be processed corresponding to the transfer request.
In this embodiment, it can be understood that the attorney handling the current litigation case may be temporarily unable to continue the handling, and therefore, the current litigation case may be transferred to other attorneys for handling.
If the management platform receives a transfer request sent by the th terminal based on the current litigation case, the transfer request is sent to the third terminal corresponding to the corresponding third lawyer to be processed, it can be understood that when the transfer request is received, a transfer object corresponding to the transfer request is determined, the transfer request is sent to the transfer object, and the current litigation case can be transferred to the third terminal corresponding to the third lawyer to be processed only if the transfer object, namely the third generation lawyer to be processed agrees
And k, detecting whether a receiving instruction sent by the third terminal based on the transfer request is received.
In this embodiment, after sending the transfer request to the third terminal corresponding to the third bar code, it is detected whether a receiving instruction sent by the third terminal based on the transfer request is received, it can be understood that the third bar code has the right to select receiving and also has the right to select rejecting, so the management platform needs to wait until the instruction of the third terminal to perform the next steps.
And step l, if yes, sending the litigation case to the third terminal.
In this embodiment, if the third lawsuit willing to accept the current litigant case, that is, sending an acceptance instruction to the management platform, the management platform can only send the current litigant case to the third terminal corresponding to the third lawsuit, and if the management platform does not receive the acceptance instruction or receives the acceptance instruction, the management platform sends the corresponding acceptance information to the terminal corresponding to the lawsuit to inform the lawsuit that the current litigant case cannot be transferred.
In the embodiment, under the condition that lawsuits cannot be continuously processed by current lawsuits, the lawsuits can be transferred to lawsuits willing to be connected for processing, lawsuits are guaranteed to be processed by lawsuits, and under the condition that the lawsuits cannot be processed by the current lawsuits, namely under the condition that the lawsuits are not matched with the lawsuits, the lawsuits are transferred to lawsuits willing to be connected, so that the matching degree of the lawsuits and lawsuits is improved.
In addition, the embodiment of the invention also provides litigation case processing devices.
Referring to FIG. 4, FIG. 4 is a functional block diagram of an litigation case processing apparatus according to an embodiment of the invention.
In this embodiment, the litigation case processing apparatus includes:
, a determining module 10, for reading the litigation content of the litigation case when the litigation case is received, and determining the litigation type of the litigation case according to the file of the litigation content;
a second determining module 20, configured to determine the place name appearing in the litigation content and the text position of the place name in the litigation content, and determine the litigation place of the litigation case based on the place name and the text position;
the distribution module 30 is used for determining attorneys to be processed based on the litigation types and the litigation sites, and distributing the litigation cases to terminals corresponding to attorneys to be processed;
a third determination module 40, configured to determine that the pending attorney is a processing attorney if a receiving instruction sent by the terminal based on the litigation case is received;
a generating module 50, configured to receive and record a processing behavior uploaded by the terminal based on the litigation case, and generate a case report based on the processing behavior.
, the distribution module 30 is further configured to:
determining a corresponding attorney to be treated according to the litigation type and the litigation place;
obtaining a trial time for the litigation case, and determining whether the attorney to be processed is free based on the trial time;
if yes, the litigation case is distributed to the terminal corresponding to the attorney to be processed.
, the litigation case processing apparatus further comprises:
the judging module is used for acquiring the court time of the litigation case and judging whether the difference between the court time and the current time is less than the preset time length or not if a refusal instruction sent by the th terminal based on the litigation case is received;
a fourth determining module, configured to send, if yes, a forced receiving instruction triggered based on the rejection instruction to the th terminal, and determine the pending lawyer as a processing lawyer;
the generation module is further used for receiving and recording processing behaviors uploaded by the terminal based on the litigation case, and generating case reports based on the processing behaviors.
, the litigation case processing apparatus further comprises:
a marking module, configured to mark the attorney to be processed as a no-distribution state if the attorney to be processed is not in the no-distribution state;
the distribution module is further used for determining a corresponding second lawsuit to be processed based on the non-distribution state, the lawsuit type and the lawsuit place, and distributing the lawsuit case to a second terminal corresponding to the second lawsuit to be processed;
a fifth determining module, configured to determine that the second lawyer to be processed is a lawyer to be processed if a receiving instruction sent by the second terminal based on the litigation case is received;
the generation module is further used for receiving and recording a second processing behavior uploaded by the second terminal based on the litigation case, and generating a second case report based on the second processing behavior.
, the litigation case processing apparatus further comprises:
a detection module, configured to detect whether a sharing instruction sent by the th terminal based on the case report is received;
the marking module is also used for sharing the case report into a learning case if the case report is true;
and the marking module is also used for marking the case report as a private case if the case report is not marked as the private case.
, the litigation case processing apparatus further comprises:
the receiving module is further configured to, if a transfer request sent by the th terminal based on the litigation case is received, send the transfer request to a third terminal corresponding to a third lawyer to be processed corresponding to the transfer request;
the detection module is further used for detecting whether a receiving instruction sent by the third terminal based on the transfer request is received;
and the distribution module is also used for sending the litigation case to the third terminal if the litigation case is in the positive state.
, the distribution module 30 is further configured to:
determining a corresponding attorney pending based on the litigation type and the litigation place, the attorney pending comprising at least two digits;
obtaining a ranking corresponding to the attorneys to be processed, and determining target attorneys in the attorneys to be processed according to the ranking;
and distributing the litigation case to the th terminal corresponding to the target lawyer.
The modules and units in the litigation case processing device correspond to the steps in the litigation case processing method, and the functions and implementation processes thereof are not described in detail in .
In addition, the embodiment of the invention also provides computer readable storage media.
The computer-readable storage medium of the present invention stores a litigation case processing program, wherein when the litigation case processing program is executed by a processor, the steps of the litigation case processing method as described above are realized.
For the method implemented when the litigation case processing program is executed, reference may be made to the embodiments of the litigation case processing method of the present invention, and details thereof are not described herein.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises the series of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Based on the understanding that the technical solution of the present invention can be embodied in the form of software product which is stored in storage media (such as ROM/RAM, magnetic disk, optical disk) as described above and includes several instructions for causing terminal devices (which may be mobile phones, computers, servers, air conditioners, or network devices) to execute the methods described in the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1, method for treating litigation cases, comprising the steps of:
when a litigation case is received, reading litigation content of the litigation case, and determining the litigation type of the litigation case according to the file of the litigation content;
determining place names appearing in the litigation content and text positions of the place names in the litigation content, and determining litigation sites of the litigation cases based on the place names and the text positions;
based on the litigation type and the litigation place, determining corresponding attorneys to be processed, and distributing the litigation cases to terminals corresponding to attorneys to be processed;
if receiving instructions sent by the terminal based on the litigation case are received, determining that the pending lawyer is a treatment lawyer;
receiving and recording processing behaviors uploaded by the terminal based on the litigation case, and generating case report based on the processing behaviors.
2. The method of litigation case processing according to claim 1, wherein the step of determining a corresponding attorney pending based on the litigation type and the litigation site, and distributing the litigation case to a terminal corresponding to the attorney pending comprises:
determining a corresponding attorney to be treated according to the litigation type and the litigation place;
obtaining a trial time for the litigation case, and determining whether the attorney to be processed is free based on the trial time;
if yes, the litigation case is distributed to the terminal corresponding to the attorney to be processed.
3. The method of litigation case processing according to claim 1, wherein after the step of determining a corresponding attorney pending based on the type of litigation and the litigation site, and distributing the litigation case to a terminal corresponding to the attorney , the method further comprises:
if a refusing instruction sent by the terminal based on the litigation case is received, acquiring the opening time of the litigation case, and judging whether the difference between the opening time and the current time is less than a preset time length;
if yes, a forced receiving instruction triggered based on the rejection instruction is sent to the terminal, and the pending lawyer is determined to be a processing lawyer.
4. The litigation case processing method according to claim 3, wherein, after the step of obtaining the trial time of the litigation case and determining whether the difference between the trial time and the current time is smaller than the preset time period if a rejection instruction sent by the terminal based on the litigation case is received, the method further comprises:
if not, marking the pending attorney as a no-allocation state;
determining a corresponding second lawsuit to be processed based on the non-distribution state, the lawsuit type and the lawsuit place, and distributing the lawsuit case to a second terminal corresponding to the second lawsuit to be processed;
if receiving instructions sent by the second terminal based on the litigation case are received, determining that the second lawyer to be treated is a lawyer to be treated;
and receiving and recording a second processing behavior uploaded by the second terminal based on the litigation case, and generating a second case report based on the second processing behavior.
5. The method of litigation case processing as recited in claim 1, wherein after the step of receiving and recording processing actions uploaded by the terminal based on the litigation case and generating case reports corresponding to the processing actions, the method further comprises:
detecting whether a sharing instruction sent by the th terminal based on the case report is received;
if yes, sharing the case report as a learning case;
if not, the case report is marked as a private case.
6. The method of litigation case processing according to claim 1, wherein after the step of determining that the attorney to be processed is a attorney to be processed if the receiving instruction sent by the terminal based on the litigation case is received, the method further comprises:
if a transfer request sent by the terminal based on the litigation case is received, sending the transfer request to a third terminal corresponding to a third lawyer to be processed corresponding to the transfer request;
detecting whether a receiving instruction sent by the third terminal based on the transfer request is received;
and if so, sending the litigation case to the third terminal.
7. The method of processing litigation cases of any of claims 1-6 , wherein the step of determining a corresponding attorney pending based on the type of litigation and the location of litigation, and assigning the litigation case to a corresponding terminal of the attorney comprises:
determining a corresponding attorney pending based on the litigation type and the litigation place, the attorney pending comprising at least two digits;
obtaining a ranking corresponding to the attorneys to be processed, and determining target attorneys in the attorneys to be processed according to the ranking;
and distributing the litigation case to the th terminal corresponding to the target lawyer.
8, , the litigation case processing apparatus comprising:
, a determining module for reading the litigation content of the litigation case when the litigation case is received, and determining the litigation type of the litigation case according to the file of the litigation content;
a second determination module, configured to determine a place name appearing in the litigation content and a text location of the place name in the litigation content, and determine a litigation place of the litigation case based on the place name and the text location;
the distribution module is used for determining a corresponding th lawsuit to be processed based on the litigation type and the litigation place, and distributing the litigation case to a th terminal corresponding to the th lawsuit to be processed;
a third determination module, configured to determine that the pending lawyer is a processing lawyer if a receiving instruction sent by the terminal based on the litigation case is received;
a generating module, configured to receive and record a processing behavior uploaded by the litigation case by the terminal based on the litigation case, and generate a case report based on the processing behavior.
litigation case processing apparatus comprising a processor, a memory, and a litigation case processing program stored on the memory and executable by the processor, wherein the litigation case processing program when executed by the processor implements the steps of the litigation case processing method of any of claims 1 to 7 as recited in .
10, computer-readable storage media having litigation case handling procedures stored thereon, wherein the litigation case handling procedures, when executed by a processor, implement the steps of the litigation case handling method of any of claims 1 to 7 as recited in any of .
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