CN110489534A - 一种语音在线报事报单管理方法、装置、介质及终端设备 - Google Patents
一种语音在线报事报单管理方法、装置、介质及终端设备 Download PDFInfo
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- CN110489534A CN110489534A CN201910681540.3A CN201910681540A CN110489534A CN 110489534 A CN110489534 A CN 110489534A CN 201910681540 A CN201910681540 A CN 201910681540A CN 110489534 A CN110489534 A CN 110489534A
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- 238000007726 management method Methods 0.000 title claims abstract description 48
- 238000000034 method Methods 0.000 claims abstract description 11
- 238000004590 computer program Methods 0.000 claims description 13
- 238000011156 evaluation Methods 0.000 claims description 6
- 230000004913 activation Effects 0.000 claims description 3
- 230000008439 repair process Effects 0.000 claims description 3
- 230000003993 interaction Effects 0.000 abstract description 4
- 241000238558 Eucarida Species 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 2
- 238000005266 casting Methods 0.000 description 2
- 230000000875 corresponding effect Effects 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000004044 response Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 1
- 230000007423 decrease Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 230000000007 visual effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Real estate management
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- General Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Entrepreneurship & Innovation (AREA)
- Acoustics & Sound (AREA)
- Human Resources & Organizations (AREA)
- Artificial Intelligence (AREA)
- Game Theory and Decision Science (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
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Abstract
Description
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CN201910681540.3A CN110489534A (zh) | 2019-07-26 | 2019-07-26 | 一种语音在线报事报单管理方法、装置、介质及终端设备 |
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CN201910681540.3A CN110489534A (zh) | 2019-07-26 | 2019-07-26 | 一种语音在线报事报单管理方法、装置、介质及终端设备 |
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Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111311186A (zh) * | 2020-02-19 | 2020-06-19 | 杭州朗和科技有限公司 | 工单创建方法、介质、装置和计算设备 |
CN111724909A (zh) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | 一种结合rpa和ai的疫情排查方法和装置 |
CN112734615A (zh) * | 2021-01-08 | 2021-04-30 | 天讯瑞达通信技术有限公司 | 一种语音事项监控和督办方法、***及存储介质 |
CN112766929A (zh) * | 2021-01-29 | 2021-05-07 | 深圳市兴海物联科技有限公司 | 一种物业管理方法、***、设备及计算机存储介质 |
CN113746871A (zh) * | 2020-05-15 | 2021-12-03 | 阿里巴巴集团控股有限公司 | 物业报修***、方法、装置及设备 |
WO2022000140A1 (zh) * | 2020-06-28 | 2022-01-06 | 北京来也网络科技有限公司 | 结合rpa和ai的疫情排查方法和装置 |
CN114510144A (zh) * | 2020-11-16 | 2022-05-17 | 上海擎感智能科技有限公司 | 一种交互方法、终端及计算机可读存储介质 |
Citations (4)
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CN101047935A (zh) * | 2007-04-27 | 2007-10-03 | ***通信集团福建有限公司 | 客户投诉处理分析方法 |
US7529362B1 (en) * | 2003-06-26 | 2009-05-05 | West Corporation | System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
CN107248937A (zh) * | 2017-06-30 | 2017-10-13 | 北京百度网讯科技有限公司 | 一种基于物联网的与用户进行交互的方法与*** |
CN109635968A (zh) * | 2019-01-21 | 2019-04-16 | 嘉兴恒创电力集团有限公司佳创综合服务分公司 | 一种基于智能客服的故障报修管理方法 |
-
2019
- 2019-07-26 CN CN201910681540.3A patent/CN110489534A/zh active Pending
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7529362B1 (en) * | 2003-06-26 | 2009-05-05 | West Corporation | System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
CN101047935A (zh) * | 2007-04-27 | 2007-10-03 | ***通信集团福建有限公司 | 客户投诉处理分析方法 |
CN107248937A (zh) * | 2017-06-30 | 2017-10-13 | 北京百度网讯科技有限公司 | 一种基于物联网的与用户进行交互的方法与*** |
CN109635968A (zh) * | 2019-01-21 | 2019-04-16 | 嘉兴恒创电力集团有限公司佳创综合服务分公司 | 一种基于智能客服的故障报修管理方法 |
Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111311186A (zh) * | 2020-02-19 | 2020-06-19 | 杭州朗和科技有限公司 | 工单创建方法、介质、装置和计算设备 |
CN113746871A (zh) * | 2020-05-15 | 2021-12-03 | 阿里巴巴集团控股有限公司 | 物业报修***、方法、装置及设备 |
CN111724909A (zh) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | 一种结合rpa和ai的疫情排查方法和装置 |
WO2022000140A1 (zh) * | 2020-06-28 | 2022-01-06 | 北京来也网络科技有限公司 | 结合rpa和ai的疫情排查方法和装置 |
CN114510144A (zh) * | 2020-11-16 | 2022-05-17 | 上海擎感智能科技有限公司 | 一种交互方法、终端及计算机可读存储介质 |
CN112734615A (zh) * | 2021-01-08 | 2021-04-30 | 天讯瑞达通信技术有限公司 | 一种语音事项监控和督办方法、***及存储介质 |
CN112766929A (zh) * | 2021-01-29 | 2021-05-07 | 深圳市兴海物联科技有限公司 | 一种物业管理方法、***、设备及计算机存储介质 |
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