CN110362796A - Business householder method, device, business self-service machine and storage medium - Google Patents
Business householder method, device, business self-service machine and storage medium Download PDFInfo
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- CN110362796A CN110362796A CN201910458859.XA CN201910458859A CN110362796A CN 110362796 A CN110362796 A CN 110362796A CN 201910458859 A CN201910458859 A CN 201910458859A CN 110362796 A CN110362796 A CN 110362796A
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- 238000000034 method Methods 0.000 title claims abstract description 75
- 238000003860 storage Methods 0.000 title claims abstract description 18
- 238000004590 computer program Methods 0.000 claims description 23
- 230000006870 function Effects 0.000 description 13
- 230000011218 segmentation Effects 0.000 description 10
- 238000013528 artificial neural network Methods 0.000 description 8
- 238000005516 engineering process Methods 0.000 description 8
- 238000013139 quantization Methods 0.000 description 8
- 238000010586 diagram Methods 0.000 description 5
- 238000003708 edge detection Methods 0.000 description 4
- 238000003709 image segmentation Methods 0.000 description 4
- HRANPRDGABOKNQ-ORGXEYTDSA-N (1r,3r,3as,3br,7ar,8as,8bs,8cs,10as)-1-acetyl-5-chloro-3-hydroxy-8b,10a-dimethyl-7-oxo-1,2,3,3a,3b,7,7a,8,8a,8b,8c,9,10,10a-tetradecahydrocyclopenta[a]cyclopropa[g]phenanthren-1-yl acetate Chemical compound C1=C(Cl)C2=CC(=O)[C@@H]3C[C@@H]3[C@]2(C)[C@@H]2[C@@H]1[C@@H]1[C@H](O)C[C@@](C(C)=O)(OC(=O)C)[C@@]1(C)CC2 HRANPRDGABOKNQ-ORGXEYTDSA-N 0.000 description 2
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- 238000006243 chemical reaction Methods 0.000 description 2
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- 230000010365 information processing Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 238000005192 partition Methods 0.000 description 1
- 238000000926 separation method Methods 0.000 description 1
- 238000010408 sweeping Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/166—Editing, e.g. inserting or deleting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
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Abstract
The present invention provides a kind of business householder method, device, business self-service machine and storage medium.The described method includes: generating the identification code of business self-service machine；When detecting that mobile terminal operates the barcode scanning of identification code, identification code is updated；Judge whether business self-service machine currently can be used mobile terminal using the identification code in request according to the machine of mobile terminal；If business self-service machine is currently available to mobile terminal, the business application that mobile terminal corresponds to user is received；The information solicitation of business application is carried out according to the information solicitation process guidance user of business application；Judge whether the information solicitation progress of business application reaches default progress；If the progress of filling in of business application information reaches default progress, the service appointment number of business application is generated for user.The present invention improves the service efficiency of business self-service machine and the business handling efficiency of business site.
Description
Technical field
The present invention relates to human-computer interaction technique fields, and in particular to a kind of business householder method, device, business self-service machine and
Storage medium.
Background technique
Service industry is to promote efficiency of service at present, can set up business self-service machine at business handling scene, be used to help
Family fill data.But since there are various unstable factors, such as environment is noisy, user has dysacousis, the voice of user
Input inaccuracy etc., the data of will lead to fills in difficult, subscriber data, and to fill in speed slow, results in business self-service machine service efficiency
It is low.In addition, the machine quantity for providing service at present is limited, if number of users is more, it is difficult efficiently to complete corresponding industry
Business, causes user's queuing time too long.
Summary of the invention
In view of the foregoing, it is necessary to propose a kind of business householder method, device, business self-service machine and storage medium,
The service efficiency of business self-service machine and the business handling efficiency of business site can be improved.
The first aspect of the application provides a kind of business householder method, is applied to business self-service machine, which comprises
The identification code of the business self-service machine is generated, the identification code includes identification information and serial number information；
When detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；
The machine of the mobile terminal is received using request, the identification information and serial number in request are used according to the machine
Information judges whether the business self-service machine currently can be used the mobile terminal；
If the business self-service machine is currently available to the mobile terminal, the business that the mobile terminal corresponds to user is received
Application；
The user is guided to carry out the information solicitation of the business application according to the information solicitation process of the business application；
Judge whether the information solicitation progress of the business application reaches default progress；
If the progress of filling in of the business application information reaches default progress, the business application is generated for the user
Service appointment number.
It is described that identification information and serial number information in request are used according to the machine in alternatively possible implementation
Judge that the business self-service machine includes: to whether the mobile terminal currently can be used
Judge that the machine uses the identification information in request and pre-stored identification information whether consistent；And/or
Judge that the machine uses the current serial number information to be serviced of serial number information and the business self-service machine in request
It is whether consistent.
In alternatively possible implementation, the business application that the reception mobile terminal corresponds to user includes:
The voice of the user, the industry according to the phonetic acquisition of acquisition are acquired by the microphone of the business self-service machine
Business application；Or
Shown on the screen of the business self-service machine it is multiple can service business application, according to the user to the multiple
Can the selection operation of service business application obtain the business application；Or
The text that the user inputs on the input interface of the business self-service machine is received, according to user input
Text obtains the business application；Or
Text or voice that the user sends from the mobile terminal are received, the text or language sent according to the user
Sound obtains the business application.
In alternatively possible implementation, the information solicitation process according to the business application guides the user
The information solicitation for carrying out the business application includes:
The voice input for receiving the user obtains the information filled according to voice input；And/or
Receive the information that the user inputs on the information solicitation interface of the business self-service machine；And/or
The image that the data that the user provides is shot by the camera of the business self-service machine, according to the image of shooting
Obtain the information；And/or
The data that the user is sent by the mobile terminal are received, data obtain the information based on the received.
In alternatively possible implementation, the method also includes:
Judge whether the user completes the information solicitation of the business application in the first preset time；
If the user does not complete the information solicitation of the business application in first preset time, by the business
Reservation number is set as failing.
In alternatively possible implementation, the method also includes:
When the business self-service machine free time, judge whether to receive in the second preset time self-service comprising the business
The machine of the current serial number information to be serviced of machine uses request；
If the machine use comprising the current serial number information to be serviced is not received in second preset time to ask
It asks, updates the current serial number information to be serviced.
In alternatively possible implementation, the method also includes:
If the machine is using the corresponding sequence of serial number information in request in the current to be serviced of the business self-service machine
After the corresponding sequence of serial number information, the waiting service time of the user is estimated.
The second aspect of the application provides a kind of business auxiliary device, is applied to business self-service machine, and described device includes:
First generation module, for generating the identification code of the business self-service machine, the identification code include identification information and
Serial number information；
First generation module is also used to update when detecting that mobile terminal operates the barcode scanning of the identification code
The identification code；
Receiving module, the machine for receiving the mobile terminal are used in request using request according to the machine
Identification information and serial number information judge whether the business self-service machine currently can be used the mobile terminal, if the business is self-service
Machine is currently available to the mobile terminal, receives the business application that the mobile terminal corresponds to user；
Guiding module, for guiding the user to carry out the business Shen according to the information solicitation process of the business application
Information solicitation please；
Second generation module, for judging whether the information solicitation progress of the business application reaches default progress, if institute
The progress of filling in for stating business application information reaches default progress, and the service appointment number of the business application is generated for the user.
In alternatively possible implementation, the receiving module according to the machine using request in identification information and
Serial number information judges that the business self-service machine includes: to whether the mobile terminal currently can be used
Judge that the machine uses the identification information in request and pre-stored identification information whether consistent；And/or
Judge that the machine uses the current serial number information to be serviced of serial number information and the business self-service machine in request
It is whether consistent.
In alternatively possible implementation, the receiving module receives the business application that the mobile terminal corresponds to user
Include:
The voice of the user, the industry according to the phonetic acquisition of acquisition are acquired by the microphone of the business self-service machine
Business application；Or
Shown on the screen of the business self-service machine it is multiple can service business application, according to the user to the multiple
Can the selection operation of service business application obtain the business application；Or
The text that the user inputs on the input interface of the business self-service machine is received, according to user input
Text obtains the business application；Or
Text or voice that the user sends from the mobile terminal are received, the text or language sent according to the user
Sound obtains the business application.
In alternatively possible implementation, the guiding module is specifically used for:
The voice input for receiving the user obtains the information filled according to voice input；And/or
Receive the information that the user inputs on the information solicitation interface of the business self-service machine；And/or
The image that the data that the user provides is shot by the camera of the business self-service machine, according to the image of shooting
Obtain the information；And/or
The data that the user is sent by the mobile terminal are received, data obtain the information based on the received.
In alternatively possible implementation, described device further include:
Failed module is filled out for judging whether the user completes in the first preset time the information of the business application
It writes, if the user does not complete the information solicitation of the business application in first preset time, by the service appointment
It number is set as failing.
In alternatively possible implementation, described device further include:
Update module, for judging whether to receive packet in the second preset time when the business self-service machine free time
The machine of current serial number information to be serviced containing the business self-service machine is using request, if not inscribed in second preset time
The machine comprising the current serial number information to be serviced is received using request, updates the current serial number information to be serviced.
In alternatively possible implementation, described device further include:
Module is estimated, if for the machine using the corresponding sequence of serial number information in request in the business self-service machine
The corresponding sequence of current serial number information to be serviced after, estimate the waiting service time of the user.
The third aspect of the application provides a kind of business self-service machine, and the business self-service machine includes processor, the processing
Device is for realizing the business householder method when executing the computer program stored in memory.
The fourth aspect of the application provides a kind of storage medium, is stored thereon with computer program, the computer program
The business householder method is realized when being executed by processor.
The identification code of present invention generation business self-service machine；When detecting that mobile terminal operates the barcode scanning of the identification code
When, update the identification code；The business self-service machine is judged using the identification code in request according to the machine of the mobile terminal
Whether the mobile terminal currently can be used；If the business self-service machine is currently available to the mobile terminal, the shifting is received
Dynamic terminal corresponds to the business application of user；The user is guided to carry out the industry according to the information solicitation process of the business application
The information solicitation of business application；Judge whether the information solicitation progress of the business application reaches default progress；If the business Shen
Please the progress of filling in of information reach default progress, the service appointment number of the business application is generated for the user.The present invention mentions
The high service efficiency of business self-service machine and the business handling efficiency of business site.
Detailed description of the invention
Fig. 1 is the flow chart of business householder method provided in an embodiment of the present invention.
Fig. 2 is the structure chart of business auxiliary device provided in an embodiment of the present invention.
Fig. 3 is the schematic diagram of business self-service machine provided in an embodiment of the present invention.
Specific embodiment
To better understand the objects, features and advantages of the present invention, with reference to the accompanying drawing and specific real
Applying example, the present invention will be described in detail.It should be noted that in the absence of conflict, embodiments herein and embodiment
In feature can be combined with each other.
In the following description, numerous specific details are set forth in order to facilitate a full understanding of the present invention, described embodiment is only
It is only a part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, ordinary skill
Personnel's every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
Unless otherwise defined, all technical and scientific terms used herein and belong to technical field of the invention
The normally understood meaning of technical staff is identical.Term as used herein in the specification of the present invention is intended merely to description tool
The purpose of the embodiment of body, it is not intended that in the limitation present invention.
Preferably, business householder method of the invention is applied in one or more business self-service machine.The business is certainly
Helping machine is that one kind can be according to the instruction for being previously set or storing, the automatic equipment for carrying out numerical value calculating and/or information processing,
Hardware includes but is not limited to microprocessor, specific integrated circuit (Application Specific Integrated
Circuit, ASIC), programmable gate array (Field-Programmable Gate Array, FPGA), digital processing unit
(Digital Signal Processor, DSP), embedded device etc..
The business self-service machine can be bank self-help machine, insurance self-service machine and cloud server etc. calculate equipment.It is described
Business self-service machine can carry out human-computer interaction by modes such as keyboard, mouse, remote controler, touch tablet or voice-operated devices with user.
Embodiment one
Fig. 1 is the flow chart for the business householder method that the embodiment of the present invention one provides.The business householder method is applied to
Business self-service machine.
Business householder method of the present invention is applied in business self-service machine, assists using before sales counter transacting business for user
Family fill message (such as filling in business request slip).The business self-service machine can be placed on bank outlets, and auxiliary user handles
Banking.The business self-service machine can also place insurance company site, and auxiliary user handles insurance business.The business is certainly
Help machine that can also be placed on other public service sites (such as hospital), auxiliary user handles other business.The business auxiliary
The business handling efficiency of business site can be improved in method.
As shown in Figure 1, the business householder method includes:
Step 101, the identification code of the business self-service machine is generated, the identification code includes identification information and serial number information.
The identification code can be two dimensional code or bar code.
The identification information business self-service machine for identification.It is self-service that each business site can place multiple business
Machine, each business self-service machine can have unique identification information.
The serial number information is used to indicate to generate the sequence of the identification code.It is described after identification code described in each scanning input
Business self-service machine updates the identification code, and therefore, the serial number information namely indicates the sequence of identification code described in scanning input.
The identification code can be uploaded to network (such as website of bank), user can scan the identification from network
Code.
Alternatively, can show the identification code in the predeterminated position (such as on screen of side) of the business self-service machine.
Step 102, when detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated.
It updates the identification code and namely generates new identification code.
In the present embodiment, the identification information of updated identification code is identical as the identification information of the identification code before update,
Indicate the same business self-service machine.
In the present embodiment, the serial number information of updated identification code is different from the identification code before update.For example, the knowledge
Digital representation of the serial number information since 1 of other code, the serial number information of the identification code of first generation are 1, second generation
Identification code serial number information be 2 ... ..., and so on.
The mobile terminal obtains the mark that the identification code includes when executing barcode scanning operation to the identification code
Information and the serial number information.In the present embodiment, business self-service machine executes barcode scanning operation to identification code in each mobile terminal
After update the identification code, the serial number information of updated identification code is different from the serial number information of the identification code before update, thus
It ensure that different user obtains different serial number informations.
Step 103, the machine of the mobile terminal is received using request, is believed according to the machine using the mark in request
Breath and serial number information judge whether the business self-service machine currently can be used the mobile terminal.
When user requests using the business self-service machine, can be sent out by the mobile terminal to the business self-service machine
Machine uses request out.The identification information that the machine is obtained using request comprising the operation of barcode scanning described in the mobile terminal execution
And serial number information.The business self-service machine uses identification information and serial number information in request to judge the industry according to the machine
Whether business self-service machine currently can be used the mobile terminal.
The business self-service machine may determine that the machine uses the identification information and pre-stored mark letter in request
It whether consistent ceases；If the machine is consistent with pre-stored identification information using the identification information in request, described in judgement
Whether machine is consistent with the current serial number information to be serviced of the business self-service machine using the serial number information in request；If the machine
Device is consistent with current serial number information to be serviced using the serial number information in request, then judges the business self-service machine to the movement
Terminal is currently available.If the machine uses the identification information in requesting and pre-stored identification information inconsistent, Huo Zheruo
Serial number information to be serviced is inconsistent using the serial number information in request and currently for the machine, then judges the business self-service machine pair
The mobile terminal is currently unavailable.
In the present embodiment, if the machine is using the serial number information in request and currently, serial number information to be serviced is different
It causes, the unusable prompt information of the business self-service machine can be issued.For example, if the machine is believed using the serial number in request
Corresponding sequence is ceased after the corresponding sequence of the current serial number information to be serviced, then issues that " front is asked there are also X users
The prompt information of waiting ".For another example, if the machine uses the corresponding sequence of serial number information in request described current to be serviced
Before the corresponding sequence of serial number information, then the prompt information of " your sequence is already expired " is issued.It can be sent out by voice or text
The unusable prompt information of the business self-service machine out.
Step 104, if the business self-service machine is currently available to the mobile terminal, the mobile terminal is received to application
The business application at family.
The voice that the user can be acquired by the microphone of the business self-service machine, according to the voice of acquisition into acquisition
The business application.Can use various speech recognition technologies, such as dynamic time warping (Dynamic Time Warping,
DTW), hidden Markov model (Hidden Markov Model, HMM), vector quantization (Vector Quantization,
VQ), the technologies such as artificial neural network (Artificial Neural Network, ANN) identify the voice.
Alternatively, can be shown on the screen of the business self-service machine it is multiple can service business application, according to the movement
Terminal correspond to user to it is the multiple can the selection operation of service business application obtain the business application.
Alternatively, can receive the mobile terminal corresponds to the text that user inputs on the input interface of the business self-service machine
Word obtains the business application according to the text of user input.
Alternatively, can receive the mobile terminal corresponds to text or voice that user sends from the mobile terminal, according to
Business application described in the text or phonetic acquisition that the user sends.
Before receiving the mobile terminal and corresponding to the business application of user, the prompt letter of incoming traffic application can be issued
Breath.The prompt information of the incoming traffic application can be issued by voice, such as issue voice " industry for needing to handle please be input
Business ".Alternatively, the prompt information of the incoming traffic application can be issued by text, such as in the screen of the business self-service machine
Display " business for needing to handle please be input " on curtain.
Step 105, the user is guided to carry out the business application according to the information solicitation process of the business application
Information solicitation.
The information solicitation process of the available business application, according to the information solicitation process, guidance user carries out letter
Breath is filled in.
When carrying out information solicitation according to information solicitation process guidance user, the user can receive by various
The information that mode provides.
The voice input that can receive the user, the information for obtaining and needing to fill in is inputted according to the voice.For example, can
The voice that the user is acquired with the microphone by the business self-service machine, identifies the voice, obtains the letter
Breath.Various speech recognition technologies, such as dynamic time warping (Dynamic Time Warping, DTW), hidden Ma Er can be used
It can husband's model (Hidden Markov Model, HMM), vector quantization (Vector Quantization, VQ), artificial neural network
The technologies such as network (Artificial Neural Network, ANN) identify the voice.
Alternatively, can receive the information that the user inputs on the information solicitation interface of the business self-service machine.
Alternatively, the image for the data that the user provides can be shot by the camera of the business self-service machine, according to
The image of shooting obtains the information.For example, image recognition can be carried out to the image of the shooting, the information is obtained.It can
Successively to carry out clustering, gray processing, image filtering, binaryzation, slant correction processing to image, to treated image into
Row image segmentation obtains multiple character pictures, identifies to the character picture, obtains the information.Wherein, clustering
Processing can carry out color cluster using K-means algorithm.Binary conversion treatment first can carry out local thresholding method processing to image,
Dynamic thresholding method processing is carried out to local thresholding method treated each section again.To treated, image progress image segmentation can
To include: that image carries out the segmentation based on region to treated, carry out to based on each region after region segmentation based on side
The segmentation of edge detection carries out Character segmentation to the image after the segmentation based on edge detection.
Alternatively, can receive the data that the user is sent by the mobile terminal, data obtain institute based on the received
State information.For example, receiving the image that the user is sent by the mobile terminal, image obtains the letter based on the received
Breath.Text region can be carried out to received image, obtain the information.
Step 106, judge whether the information solicitation progress of the business application reaches default progress.
The default progress, which can according to need, to be configured.For example, setting 50% for the default progress.Citing comes
It says, user needs to complete information solicitation by 5 steps, if completing 3 steps, information solicitation progress is 60%, reaches pre-
If progress.
Step 107, if the information solicitation progress of the business application reaches default progress, the industry is generated for the user
The service appointment number of business application.
The service appointment number is used to handle the corresponding business of the business application in sales counter.
For example, user in bank outlets' transacting business, fills in banking on the business self-service machine of bank outlets first
The information of application generates banking Shen when the information solicitation progress of the banking application is 50% for the user
Service appointment number please.
For another example, user fills on the business self-service machine of insurance company site first in insurance company's site transacting business
The information of insurance business application is generated for the user and is protected when the information solicitation progress of the insurance business application is 60%
The service appointment number of dangerous business application.
The business householder method of embodiment one generates the identification code of the business self-service machine, and the identification code includes mark letter
Breath and serial number information；When detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；Described in reception
The machine of mobile terminal uses identification information and serial number information in request to judge the business using request, according to the machine
Whether self-service machine currently can be used the mobile terminal；If the business self-service machine is currently available to the mobile terminal, receive
The mobile terminal corresponds to the business application of user；The user is guided to carry out according to the information solicitation process of the business application
The information solicitation of the business application；Judge whether the information solicitation progress of the business application reaches default progress；If described
The progress of filling in of business application information reaches default progress, and the service appointment number of the business application is generated for the user.It is real
It applies example one and is bound mobile terminal and business self-service machine by the identification code of mobile scanning terminal business self-service machine, user is according to sweeping
Code sequence uses business self-service machine, improves the service efficiency of business self-service machine.In addition, embodiment one is auxiliary using business self-service machine
User's fill message is helped, and service appointment number is generated for user in advance, improves business handling efficiency.
In another embodiment, the method can also include: judge the user whether the first preset time (such as
30 minutes) in complete the information solicitation of the business application, if the user does not complete institute in first preset time
The information solicitation of business application is stated, then is set as failing by the service appointment number.If the user is not default described first
The information solicitation that the business application is completed in time shows that the user abandons this business handling, thus by the business
Reservation number is set as failing.
In another embodiment, the method can also include: and judge whether when the business self-service machine free time
The machine comprising current serial number information to be serviced is received in two preset times (such as 1 minute) uses request；If not described
The machine comprising current serial number information to be serviced is received in second preset time using request, then is updated described current to be serviced
Serial number information.
In another embodiment, if the method can also include: that the machine is corresponding using the serial number information in request
Sequence after the corresponding sequence of current serial number information to be serviced of the business self-service machine, estimate the waiting clothes of the user
It is engaged in the time.The serial number information in request can be used to the current serial number to be serviced with the business self-service machine according to the machine
Information calculate the user before user to be serviced quantity, according to the quantity of the user to be serviced, current business application
Information solicitation progress and the history used time data of the business self-service machine estimate the waiting service time.
Embodiment two
Fig. 2 is the structure chart of business auxiliary device provided by Embodiment 2 of the present invention.The business auxiliary device 20 is applied
In business self-service machine.The present apparatus assists user's fill message (such as to fill in business Shen for user before sales counter transacting business
It please be single).The business auxiliary device 20 can solve the problem that business self-service machine service efficiency is low in existing scheme, improve business
Handle efficiency.As shown in Fig. 2, the business auxiliary device 20 may include the first generation module 201, receiving module 202, guidance
Module 203, the second generation module 204.
First generation module 201, for generating the identification code of the business self-service machine, the identification code includes identification information
And serial number information.
The identification code can be two dimensional code or bar code.
The identification information business self-service machine for identification.It is self-service that each business site can place multiple business
Machine, each business self-service machine can have unique identification information.
The serial number information is used to indicate to generate the sequence of the identification code.It is described after identification code described in each scanning input
Business self-service machine updates the identification code, and therefore, the serial number information namely indicates the sequence of identification code described in scanning input.
The identification code can be uploaded to network (such as website of bank), user can scan the identification from network
Code.
Alternatively, can show the identification code in the predeterminated position (such as on screen of side) of the business self-service machine.
First generation module 201 is also used to update institute when detecting that mobile terminal operates the barcode scanning of the identification code
State identification code.
It updates the identification code and namely generates new identification code.
In the present embodiment, the identification information of updated identification code is identical as the identification information of the identification code before update,
Indicate the same business self-service machine.
In the present embodiment, the serial number information of updated identification code is different from the identification code before update.For example, the knowledge
Digital representation of the serial number information since 1 of other code, the serial number information of the identification code of first generation are 1, second generation
Identification code serial number information be 2 ... ..., and so on.
The mobile terminal obtains the mark that the identification code includes when executing barcode scanning operation to the identification code
Information and the serial number information.In the present embodiment, business self-service machine executes barcode scanning operation to identification code in each mobile terminal
After update the identification code, the serial number information of updated identification code is different from the serial number information of the identification code before update, thus
It ensure that different user obtains different serial number informations.
Receiving module 202, the machine for receiving the mobile terminal are used in request using request according to the machine
Identification information and serial number information judge whether the business self-service machine currently can be used the mobile terminal.
When user requests using the business self-service machine, can be sent out by the mobile terminal to the business self-service machine
Machine uses request out.The identification information that the machine is obtained using request comprising the operation of barcode scanning described in the mobile terminal execution
And serial number information.The business self-service machine uses identification information and serial number information in request to judge the industry according to the machine
Whether business self-service machine currently can be used the mobile terminal.
The business self-service machine may determine that the machine uses the identification information and pre-stored mark letter in request
It whether consistent ceases；If the machine is consistent with pre-stored identification information using the identification information in request, described in judgement
Whether machine is consistent with the current serial number information to be serviced of the business self-service machine using the serial number information in request；If the machine
Device is consistent with current serial number information to be serviced using the serial number information in request, then judges the business self-service machine to the movement
Terminal is currently available.If the machine uses the identification information in requesting and pre-stored identification information inconsistent, Huo Zheruo
Serial number information to be serviced is inconsistent using the serial number information in request and currently for the machine, then judges the business self-service machine pair
The mobile terminal is currently unavailable.
In the present embodiment, if the machine is using the serial number information in request and currently, serial number information to be serviced is different
It causes, the unusable prompt information of the business self-service machine can be issued.For example, if the machine is believed using the serial number in request
Corresponding sequence is ceased after the corresponding sequence of the current serial number information to be serviced, then issues that " front is asked there are also X users
The prompt information of waiting ".For another example, if the machine uses the corresponding sequence of serial number information in request described current to be serviced
Before the corresponding sequence of serial number information, then the prompt information of " your sequence is already expired " is issued.It can be sent out by voice or text
The unusable prompt information of the business self-service machine out.
Receiving module 202 receives the movement if it is currently available to the mobile terminal to be also used to the business self-service machine
Terminal corresponds to the business application of user.
The voice that the user can be acquired by the microphone of the business self-service machine, according to the voice of acquisition into acquisition
The business application.Can use various speech recognition technologies, such as dynamic time warping (Dynamic Time Warping,
DTW), hidden Markov model (Hidden Markov Model, HMM), vector quantization (Vector Quantization,
VQ), the technologies such as artificial neural network (Artificial Neural Network, ANN) identify the voice.
Alternatively, can be shown on the screen of the business self-service machine it is multiple can service business application, according to the movement
Terminal correspond to user to it is the multiple can the selection operation of service business application obtain the business application.
Alternatively, can receive the mobile terminal corresponds to the text that user inputs on the input interface of the business self-service machine
Word obtains the business application according to the text of user input.
Alternatively, can receive the mobile terminal corresponds to text or voice that user sends from the mobile terminal, according to
Business application described in the text or phonetic acquisition that the user sends.
Before receiving the mobile terminal and corresponding to the business application of user, the prompt letter of incoming traffic application can be issued
Breath.The prompt information of the incoming traffic application can be issued by voice, such as issue voice " industry for needing to handle please be input
Business ".Alternatively, the prompt information of the incoming traffic application can be issued by text, such as in the screen of the business self-service machine
Display " business for needing to handle please be input " on curtain.
Guiding module 203, for guiding the user to carry out the industry according to the information solicitation process of the business application
The information solicitation of business application.
The information solicitation process of the available business application, according to the information solicitation process, guidance user carries out letter
Breath is filled in.
When carrying out information solicitation according to information solicitation process guidance user, the user can receive by various
The information that mode provides.
The voice input that can receive the user, the information for obtaining and needing to fill in is inputted according to the voice.For example, can
The voice that the user is acquired with the microphone by the business self-service machine, identifies the voice, obtains the letter
Breath.Various speech recognition technologies, such as dynamic time warping (Dynamic Time Warping, DTW), hidden Ma Er can be used
It can husband's model (Hidden Markov Model, HMM), vector quantization (Vector Quantization, VQ), artificial neural network
The technologies such as network (Artificial Neural Network, ANN) identify the voice.
Alternatively, can receive the information that the user inputs on the information solicitation interface of the business self-service machine.
Alternatively, the image for the data that the user provides can be shot by the camera of the business self-service machine, according to
The image of shooting obtains the information.For example, image recognition can be carried out to the image of the shooting, the information is obtained.It can
Successively to carry out clustering, gray processing, image filtering, binaryzation, slant correction processing to image, to treated image into
Row image segmentation obtains multiple character pictures, identifies to the character picture, obtains the information.Wherein, clustering
Processing can carry out color cluster using K-means algorithm.Binary conversion treatment first can carry out local thresholding method processing to image,
Dynamic thresholding method processing is carried out to local thresholding method treated each section again.To treated, image progress image segmentation can
To include: that image carries out the segmentation based on region to treated, carry out to based on each region after region segmentation based on side
The segmentation of edge detection carries out Character segmentation to the image after the segmentation based on edge detection.
Alternatively, can receive the data that the user is sent by the mobile terminal, data obtain institute based on the received
State information.For example, receiving the image that the user is sent by the mobile terminal, image obtains the letter based on the received
Breath.Text region can be carried out to received image, obtain the information.
Second generation module 204, for judging whether the information solicitation progress of the business application reaches default progress.
The default progress, which can according to need, to be configured.For example, setting 50% for the default progress.Citing comes
It says, user needs to complete information solicitation by 5 steps, if completing 3 steps, information solicitation progress is 60%, reaches pre-
If progress
Second generation module 204 is described if the information solicitation progress for being also used to the business application reaches default progress
User generates the service appointment number of the business application.
The service appointment number is used to handle the corresponding business of the business application in sales counter.
For example, user in bank outlets' transacting business, fills in banking on the business self-service machine of bank outlets first
The information of application generates banking Shen when the information solicitation progress of the banking application is 50% for the user
Service appointment number please.
For another example, user fills on the business self-service machine of insurance company site first in insurance company's site transacting business
The information of insurance business application is generated for the user and is protected when the information solicitation progress of the insurance business application is 60%
The service appointment number of dangerous business application.
The business auxiliary device 20 of embodiment two generates the identification code of the business self-service machine, and the identification code includes mark
Information and serial number information；When detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；Receive institute
The machine of mobile terminal is stated using request, uses identification information and serial number information in request to judge the industry according to the machine
Whether business self-service machine currently can be used the mobile terminal；If the business self-service machine is currently available to the mobile terminal, connect
Receive the business application that the mobile terminal corresponds to user；According to the information solicitation process of the business application guide the user into
The information solicitation of the row business application；Judge whether the information solicitation progress of the business application reaches default progress；If institute
The progress of filling in for stating business application information reaches default progress, and the service appointment number of the business application is generated for the user.
Embodiment two is bound mobile terminal and business self-service machine by the identification code of mobile scanning terminal business self-service machine, user according to
Barcode scanning sequence uses business self-service machine, improves the service efficiency of business self-service machine.In addition, embodiment two utilizes business self-service machine
User's fill message is assisted, and service appointment number is generated for user in advance, improves business handling efficiency.
In another embodiment, the business auxiliary device 20 can also include: failed module, for judging the user
The information solicitation that the business application whether is completed in the first preset time (such as 30 minutes), if the user is not in institute
The information solicitation for completing the business application in the first preset time is stated, then is set as failing by the service appointment number.If institute
The information solicitation that user does not complete the business application in first preset time is stated, shows that the user abandons this industry
Business is handled, thus the service appointment number is set as failing.
In another embodiment, the business auxiliary device 20 can also include: update module, for working as the business certainly
When helping the machine free time, judge whether to be received in the second preset time (such as 1 minute) comprising current serial number information to be serviced
Machine uses request；If the machine use comprising current serial number information to be serviced is not received in second preset time to ask
It asks, then updates the current serial number information to be serviced.
In another embodiment, the business auxiliary device 20 can also include: to estimate module, if being used for the machine
Using the corresponding sequence of serial number information in request the business self-service machine the corresponding sequence of current serial number information to be serviced
Later, the waiting service time of the user is estimated.Can according to the machine using request in serial number information to it is described
The current serial number information to be serviced of business self-service machine calculate the user before user to be serviced quantity, according to described wait take
Be engaged in the quantity of user, the information solicitation progress of current business application and the business self-service machine history used time data estimate it is described
Wait service time.
Embodiment three
The present embodiment provides a kind of storage medium, it is stored with computer program on the storage medium, the computer program quilt
Processor realizes the step in above-mentioned business householder method embodiment, such as step 101-107 shown in FIG. 1 when executing:
Step 101, the identification code of business self-service machine is generated, the identification code includes identification information and serial number information；
Step 102, when detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；
Step 103, the machine of the mobile terminal is received using request, is believed according to the machine using the mark in request
Breath and serial number information judge whether the business self-service machine currently can be used the mobile terminal；
Step 104, if the business self-service machine is currently available to the mobile terminal, the mobile terminal is received to application
The business application at family；
Step 105, the user is guided to carry out the business application according to the information solicitation process of the business application
Information solicitation；
Step 106, judge whether the information solicitation progress of the business application reaches default progress；
Step 107, if the progress of filling in of the business application information reaches default progress, the industry is generated for the user
The service appointment number of business application.
Alternatively, the function of each module in above-mentioned apparatus embodiment is realized when the computer program is executed by processor, such as
Module 201-204 in Fig. 2:
First generation module 201, for generating the identification code of business self-service machine, the identification code includes identification information and sequence
Number information；
First generation module 201 is also used to when detecting that mobile terminal operates the barcode scanning of the identification code, more
The new identification code；
Receiving module 202, the machine for receiving the mobile terminal are used in request using request according to the machine
Identification information and serial number information judge whether the business self-service machine currently can be used the mobile terminal, if the business from
It helps machine currently available to the mobile terminal, receives the business application that the mobile terminal corresponds to user；
Guiding module 203, for guiding the user to carry out the industry according to the information solicitation process of the business application
The information solicitation of business application；
Second generation module 204, for judging whether the information solicitation progress of the business application reaches default progress, if
The progress of filling in of the business application information reaches default progress, and the service appointment of the business application is generated for the user
Number.
Example IV
Fig. 3 is the schematic diagram for the business self-service machine that the embodiment of the present invention four provides.The business self-service machine 30 includes storage
Device 301, processor 302 and it is stored in the computer program that can be run in the memory 301 and on the processor 302
303, such as business auxiliary program.The processor 302 realizes above-mentioned business householder method when executing the computer program 303
Step in embodiment, such as step 101-107 shown in FIG. 1:
Step 101, the identification code of business self-service machine is generated, the identification code includes identification information and serial number information；
Step 102, when detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；
Step 103, the machine of the mobile terminal is received using request, is believed according to the machine using the mark in request
Breath and serial number information judge whether the business self-service machine currently can be used the mobile terminal；
Step 104, if the business self-service machine is currently available to the mobile terminal, the mobile terminal is received to application
The business application at family；
Step 105, the user is guided to carry out the business application according to the information solicitation process of the business application
Information solicitation；
Step 106, judge whether the information solicitation progress of the business application reaches default progress；
Step 107, if the progress of filling in of the business application information reaches default progress, the industry is generated for the user
The service appointment number of business application.
Alternatively, the function of each module in above-mentioned apparatus embodiment is realized when the computer program is executed by processor, such as
Module 201-204 in Fig. 2:
First generation module 201, for generating the identification code of business self-service machine, the identification code includes identification information and sequence
Number information；
First generation module 201 is also used to when detecting that mobile terminal operates the barcode scanning of the identification code, more
The new identification code；
Receiving module 202, the machine for receiving the mobile terminal are used in request using request according to the machine
Identification information and serial number information judge whether the business self-service machine currently can be used the mobile terminal, if the business from
It helps machine currently available to the mobile terminal, receives the business application that the mobile terminal corresponds to user；
Guiding module 203, for guiding the user to carry out the industry according to the information solicitation process of the business application
The information solicitation of business application；
Second generation module 204, for judging whether the information solicitation progress of the business application reaches default progress, if
The progress of filling in of the business application information reaches default progress, and the service appointment of the business application is generated for the user
Number.
Illustratively, the computer program 303 can be divided into one or more modules, one or more of
Module is stored in the memory 301, and is executed by the processor 302, to complete this method.It is one or more of
Module can be the series of computation machine program instruction section that can complete specific function, and the instruction segment is for describing the computer
Implementation procedure of the program 303 in the business self-service machine 30.For example, the computer program 303 can be divided into Fig. 2
The first generation module 201, receiving module 202, guiding module 203, the second generation module 204, each module concrete function referring to
Embodiment two.
The business self-service machine 30 can be bank self-help machine, insurance self-service machine and cloud server etc. calculate equipment.This
Field technical staff is appreciated that the schematic diagram 3 is only the example of business self-service machine 30, does not constitute to business self-service machine
30 restriction may include components more more or fewer than diagram, perhaps combine certain components or different components, such as
The business self-service machine 30 can also include input-output equipment, network access equipment, bus etc..
Alleged processor 302 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor 302 is also possible to any conventional processing
Device etc., the processor 302 are the control centres of the business self-service machine 30, utilize various interfaces and the entire business of connection
The various pieces of self-service machine 30.
The memory 301 can be used for storing the computer program 303, and the processor 302 is by operation or executes
The computer program or module being stored in the memory 301, and the data being stored in memory 301 are called, it realizes
The various functions of the business self-service machine 30.The memory 301 can mainly include storing program area and storage data area,
In, storing program area can application program needed for storage program area, at least one function (such as sound-playing function, image
Playing function etc.) etc.；Storage data area, which can be stored, uses created data (such as audio number according to business self-service machine 30
According to, phone directory etc.) etc..In addition, memory 301 may include high-speed random access memory, it can also include non-volatile deposit
Reservoir, such as hard disk, memory, plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital
(Secure Digital, SD) card, flash card (Flash Card), at least one disk memory, flush memory device or other
Volatile solid-state part.
If the integrated module of the business self-service machine 30 is realized in the form of software function module and as independent production
Product when selling or using, can store in a computer readable storage medium.Based on this understanding, the present invention realizes
All or part of the process in above-described embodiment method can also instruct relevant hardware to complete by computer program,
The computer program can be stored in a storage medium, and the computer program is when being executed by processor, it can be achieved that above-mentioned
The step of each embodiment of the method.Wherein, the computer program includes computer program code, the computer program code
It can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium can
With include: can carry the computer program code any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic disk,
CD, computer storage, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random
Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the computer
The content that readable medium includes can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice, such as
It does not include electric carrier signal and telecommunication signal according to legislation and patent practice, computer-readable medium in certain jurisdictions.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the module
It divides, only a kind of logical function partition, there may be another division manner in actual implementation.
The module as illustrated by the separation member may or may not be physically separated, aobvious as module
The component shown may or may not be physical module, it can and it is in one place, or may be distributed over multiple
In network unit.Some or all of the modules therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in a processing module
It is that modules physically exist alone, can also be integrated in two or more modules in a module.Above-mentioned integrated mould
Block both can take the form of hardware realization, can also realize in the form of hardware adds software function module.
The above-mentioned integrated module realized in the form of software function module, can store and computer-readable deposit at one
In storage media.Above-mentioned software function module is stored in a storage medium, including some instructions are used so that a calculating is set
Standby (can be personal computer, server or the network equipment etc.) or processor (processor) execute each reality of the present invention
Apply the part steps of the method.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter
From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power
Benefit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent elements of the claims
Variation is included in the present invention.Any attached associated diagram label in claim should not be considered as right involved in limitation to want
It asks.Furthermore, it is to be understood that one word of " comprising " is not excluded for other modules or step, odd number is not excluded for plural number.It is stated in system claims
Multiple modules or device can also be implemented through software or hardware by a module or device.The first, the second equal words
It is used to indicate names, and does not indicate any particular order.
Finally it should be noted that the above examples are only used to illustrate the technical scheme of the present invention and are not limiting, although reference
Preferred embodiment describes the invention in detail, those skilled in the art should understand that, it can be to of the invention
Technical solution is modified or equivalent replacement, without departing from the spirit and scope of the technical solution of the present invention.
Claims (10)
1. a kind of business householder method is applied to business self-service machine, which is characterized in that the described method includes:
The identification code of the business self-service machine is generated, the identification code includes identification information and serial number information；
When detecting that mobile terminal operates the barcode scanning of the identification code, the identification code is updated；
The machine of the mobile terminal is received using request, the identification information and serial number information in request are used according to the machine
Judge whether the business self-service machine currently can be used the mobile terminal；
If the business self-service machine is currently available to the mobile terminal, the business Shen that the mobile terminal corresponds to user is received
Please；
The user is guided to carry out the information solicitation of the business application according to the information solicitation process of the business application；
Judge whether the information solicitation progress of the business application reaches default progress；
If the progress of filling in of the business application information reaches default progress, the business of the business application is generated for the user
Reservation number.
2. the method as described in claim 1, which is characterized in that it is described according to the machine using request in identification information and
Serial number information judges that the business self-service machine includes: to whether the mobile terminal currently can be used
Judge that the machine uses the identification information in request and pre-stored identification information whether consistent；And/or
Judge whether the machine uses the current serial number information to be serviced of the serial number information in requesting and the business self-service machine
Unanimously.
3. the method as described in claim 1, which is characterized in that the business application for receiving the mobile terminal and corresponding to user
Include:
The voice of the user, the business Shen according to the phonetic acquisition of acquisition are acquired by the microphone of the business self-service machine
Please；Or
Shown on the screen of the business self-service machine it is multiple can service business application, taken according to the user to the multiple
The selection operation of business business application obtains the business application；Or
The text that the user inputs on the input interface of the business self-service machine is received, the text inputted according to the user
Obtain the business application；Or
Text or voice that the user sends from the mobile terminal are received, the text or voice sent according to the user obtains
Obtain the business application.
4. the method as described in claim 1, which is characterized in that the information solicitation process according to the business application guides
The information solicitation that the user carries out the business application includes:
The voice input for receiving the user obtains the information filled according to voice input；And/or
Receive the information that the user inputs on the information solicitation interface of the business self-service machine；And/or
The image that the data that the user provides is shot by the camera of the business self-service machine is obtained according to the image of shooting
The information；And/or
The data that the user is sent by the mobile terminal are received, data obtain the information based on the received.
5. such as method of any of claims 1-4, which is characterized in that the method also includes:
Judge whether the user completes the information solicitation of the business application in the first preset time；
If the user does not complete the information solicitation of the business application in first preset time, by the service appointment
It number is set as failing.
6. such as method of any of claims 1-4, which is characterized in that the method also includes:
When the business self-service machine free time, judge whether to be received in the second preset time comprising the business self-service machine
The machine of current serial number information to be serviced uses request；
If the machine comprising the current serial number information to be serviced is not received in second preset time using request, more
The new current serial number information to be serviced.
7. such as method of any of claims 1-4, which is characterized in that the method also includes:
If the machine uses the corresponding sequence of serial number information in request in the current serial number to be serviced of the business self-service machine
After the corresponding sequence of information, the waiting service time of the user is estimated.
8. a kind of business auxiliary device, it is applied to business self-service machine, which is characterized in that described device includes:
First generation module, for generating the identification code of the business self-service machine, the identification code includes identification information and serial number
Information；
First generation module is also used to when detecting that mobile terminal operates the barcode scanning of the identification code, described in update
Identification code；
Receiving module, the machine for receiving the mobile terminal use the mark in request according to the machine using request
Information and serial number information judge whether the business self-service machine currently can be used the mobile terminal, if the business self-service machine pair
The mobile terminal is currently available, receives the business application that the mobile terminal corresponds to user；
Guiding module, for guiding the user to carry out the business application according to the information solicitation process of the business application
Information solicitation；
Second generation module, for judging whether the information solicitation progress of the business application reaches default progress, if the industry
The progress of filling in of business application information reaches default progress, and the service appointment number of the business application is generated for the user.
9. a kind of business self-service machine, it is characterised in that: the business self-service machine includes processor, and the processor is deposited for executing
The computer program stored in reservoir is to realize the business householder method as described in any one of claim 1-7.
10. a kind of storage medium, computer program is stored on the storage medium, it is characterised in that: the computer program
The business householder method as described in any one of claim 1-7 is realized when being executed by processor.
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