CN110166634A - User identity assists in identifying method, apparatus, equipment and readable storage medium storing program for executing - Google Patents
User identity assists in identifying method, apparatus, equipment and readable storage medium storing program for executing Download PDFInfo
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- CN110166634A CN110166634A CN201910495488.2A CN201910495488A CN110166634A CN 110166634 A CN110166634 A CN 110166634A CN 201910495488 A CN201910495488 A CN 201910495488A CN 110166634 A CN110166634 A CN 110166634A
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- 238000000034 method Methods 0.000 title claims abstract description 58
- 230000001755 vocal effect Effects 0.000 claims abstract description 82
- 238000001514 detection method Methods 0.000 claims description 36
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- 108010001267 Protein Subunits Proteins 0.000 claims description 3
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification techniques
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/32—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials
- H04L9/3226—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials using a predetermined code, e.g. password, passphrase or PIN
- H04L9/3231—Biological data, e.g. fingerprint, voice or retina
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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Abstract
The present invention relates to financial technology fields, and it discloses a kind of user identity and assists in identifying method, apparatus, equipment and readable storage medium storing program for executing, it includes: that the user identifier and vocal print feature information of the user are obtained when receiving user of incoming call that the user identity, which assists in identifying method,；Detect whether the corresponding user account of the user identifier includes preset voiceprint registration information；If the user account includes the voiceprint registration information, the vocal print feature information is compared with the voiceprint registration information, obtains comparison result；According to the comparison result, the identity auxiliary identification information for being directed to the user is generated.When the present invention improves user by customer service system processes financial business, accuracy of the phone customer service to incoming call user identity identification.
Description
Technical field
The present invention relates to financial technology (Fintech) technical field more particularly to a kind of user identity assist in identifying method,
Device, equipment and readable storage medium storing program for executing.
Background technique
With computer technology in financial field using more and more extensive, traditional financial industry is gradually to financial technology
(Fintech) change；In financial technology, more and more users' selection passes through customer service system processes financial business；Be connected into
After line incoming call, phone customer service generally passes through inquiry other side's relevant issues, such as address name, identification card number, bank's card number, mobile phone
Number etc. come the identity that confirms other side whether be user, the problem is that, if userspersonal information has revealed, customer service is only
Distinguish user identity according to the answer answered a question of incoming call other side, be easy to cause the false judgment of user identity, to user and
Financial institution causes damages.
Summary of the invention
The main purpose of the present invention is to provide a kind of user identity to assist in identifying method, apparatus, equipment and readable storage
Medium, it is intended to solve phone customer service and only distinguish user identity by inquiry caller relevant issues, caused by user identity know
Not wrong problem.
To achieve the above object, the present invention provides a kind of user identity and assists in identifying method, and the user identity auxiliary is known
Other method the following steps are included:
When receiving user of incoming call, the user identifier and vocal print feature information of the user are obtained；
Detect whether the corresponding user account of the user identifier includes preset voiceprint registration information；
If the user account includes the voiceprint registration information, by the vocal print feature information and the voiceprint registration
Information is compared, and obtains comparison result；
According to the comparison result, the identity auxiliary identification information for being directed to the user is generated.
Optionally, described when receiving user of incoming call, obtain the user identifier and vocal print feature information of the user
Step includes:
When receiving user of incoming call, the user identifier of the user, the business operation of user request are obtained；
Identification strength grade is determined based on the type of the business operation；
Based on preset condition, user vocal print feature information corresponding with the identification strength grade is obtained；
It is described to detect whether the corresponding user account of the user identifier includes the steps that preset voiceprint registration information packet
It includes:
According to the identification strength grade, detect the corresponding user account of the user identifier whether include and the identification
The corresponding voiceprint registration information of strength grade.
Optionally, described to be based on preset condition, obtain user vocal print feature corresponding with the identification strength grade
The step of information includes:
Based on preset condition, the target voice information corresponding with the identification strength grade of user's input is obtained；
According to the target voice information, vocal print feature information corresponding with the identification strength grade is extracted.
Optionally, described according to the identification strength grade, detect whether the corresponding user account of the user identifier wraps
After the step of including voiceprint registration information corresponding with the identification strength grade further include:
If the user account does not include voiceprint registration information corresponding with the identification strength grade, by the vocal print
Characteristic information as voiceprint registration information preservation corresponding with the identification strength grade to the user account, for right again
The user executes calling when identity assists in identifying.
Optionally, the identification strength grade include be high grade or low grade, it is described according to the identification
Strength grade detects whether the corresponding user account of the user identifier includes vocal print note corresponding with the identification strength grade
Volume information the step of include:
Detecting the identification strength grade is high grade or low grade；
If the identification strength grade is low grade, detect whether the corresponding user account of the user identifier wraps
Include voiceprint registration information corresponding with the low grade；
If the user account does not include voiceprint registration information corresponding with the low grade, the user is detected
Whether account includes voiceprint registration information corresponding with the high grade；
If the user account includes voiceprint registration information corresponding with the high grade, enter step: by institute
It states vocal print feature information to be compared with the voiceprint registration information, obtains comparison result.
Optionally, whether the corresponding user account of the detection user identifier includes preset voiceprint registration information
Before step further include:
Judge current user identity identification mode for general mode or enhancement mode；
If current user identity identification mode is enhancement mode, enters step: it is corresponding to detect the user identifier
Whether user account includes preset voiceprint registration information.
Optionally, described according to the comparison result, the step of generating the identity auxiliary identification information for being directed to the user
Later further include:
If receiving the revision directive for the identity auxiliary identification information, it is based on the revision directive, to described
Identity auxiliary identification information is modified, and exports revised identity auxiliary identification information.
In addition, the present invention also proposes a kind of user identity auxiliary recognition device, the user identity auxiliary recognition device packet
It includes:
Module is obtained, for when receiving user of incoming call, obtaining the user identifier and vocal print feature information of the user；
Detection module, for detecting whether the corresponding user account of the user identifier includes preset voiceprint registration letter
Breath；
Comparison module, if including the voiceprint registration information for the user account, by the vocal print feature information
It is compared with the voiceprint registration information, obtains comparison result；
Generation module, for generating the identity auxiliary identification information for being directed to the user according to the comparison result.
Optionally, the acquisition module includes:
First acquisition unit, for when receiving user of incoming call, obtaining the user identifier of the user, the user asks
The business operation asked；
Determination unit determines identification strength grade for the type based on the business operation；
Second acquisition unit obtains user sound corresponding with the identification strength grade for being based on preset condition
Line characteristic information；
The detection module includes:
Detection unit, for whether detecting the corresponding user account of the user identifier according to the identification strength grade
Including voiceprint registration information corresponding with the identification strength grade.
Optionally, the second acquisition unit includes:
Subelement is obtained, for being based on preset condition, obtains the corresponding with the identification strength grade of user's input
Target voice information；
Extraction unit, for it is special to extract vocal print corresponding with the identification strength grade according to the target voice information
Reference breath.
Optionally, the identification strength grade include be high grade or low grade, the detection unit includes:
First detection sub-unit is high grade or low grade for detecting the identification strength grade；
Second detection sub-unit detects the user identifier if being low grade for the identification strength grade
Whether corresponding user account includes voiceprint registration information corresponding with the low grade；
Third detection sub-unit, if not including voiceprint registration corresponding with the low grade for the user account
Information then detects whether the user account includes voiceprint registration information corresponding with the high grade；
If the third detection sub-unit is also used to detect that the user account includes corresponding with the high grade
Voiceprint registration information, then send trigger signal to the comparison module, so that the comparison module believes the vocal print feature
Breath is compared with the voiceprint registration information, and obtains comparison result.
Optionally, described device further include:
Judgment module, for judging current user identity identification mode for general mode or enhancement mode；, the judgement
If module is also used to judge that current user identity identification mode is enhancement mode, trigger signal is sent to the detection mould
Block, so that the detection module detects whether the corresponding user account of the user identifier includes preset voiceprint registration information.
Optionally, described device further include:
Correction module, if being repaired for receiving the revision directive for the identity auxiliary identification information based on described
Positive order is modified the identity auxiliary identification information, and exports revised identity auxiliary identification information.
In addition, the present invention also proposes that a kind of user identity assists in identifying equipment, the equipment includes: memory, processor
And it is stored in the user identity that can be run on the memory and on the processor and assists in identifying program, the user identity
Assist in identifying and realizes the step of as above described in any item user identity assist in identifying method when program is executed by the processor.
In addition, the present invention also proposes a kind of readable storage medium storing program for executing, it is applied to computer, is stored on the readable storage medium storing program for executing
There is user identity to assist in identifying program, the user identity, which assists in identifying, realizes as above any one institute when program is executed by processor
The step of user identity stated assists in identifying method.
The present invention obtains the user identifier and vocal print feature information of the user when receiving user of incoming call；Detection institute
State whether the corresponding user account of user identifier includes preset voiceprint registration information；If the user account includes the vocal print
The vocal print feature information is then compared with the voiceprint registration information, obtains comparison result by registration information；According to described
Comparison result generates the identity auxiliary identification information for being directed to the user；As a result, according to the vocal print feature information of caller and use
Registered voiceprint registration information is compared in the account of family, generates identity auxiliary identification information according to comparison result to assist electricity
Words customer service judges the identity of caller, avoids the answer that customer service is answered a question according only to incoming call other side to distinguish user
Identity, and if userspersonal information has revealed, the problem of be easy to causeing user identity to judge incorrectly；The present invention improves user
When by customer service system processes financial business, accuracy of the phone customer service to incoming call user identity identification.
Detailed description of the invention
Fig. 1 is the structural schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram that user identity of the present invention assists in identifying method first embodiment；
Fig. 3 is the flow diagram that user identity of the present invention assists in identifying method second embodiment；
Fig. 4 is the flow diagram that user identity of the present invention assists in identifying method 3rd embodiment；
Fig. 5 is the flow diagram that user identity of the present invention assists in identifying method fourth embodiment；
Fig. 6 is the flow diagram that user identity of the present invention assists in identifying the 5th embodiment of method.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the structural schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
It should be noted that Fig. 1 can assist in identifying the structural schematic diagram of the hardware running environment of equipment for user identity.
User identity of the embodiment of the present invention, which assists in identifying equipment, can be PC, the terminal devices such as portable computer.
As shown in Figure 1, it may include: processor 1001, such as CPU, network interface that the user identity, which assists in identifying equipment,
1004, user interface 1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 for realizing these components it
Between connection communication.User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard),
Optional user interface 1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include
Standard wireline interface and wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to steady
Fixed memory (non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of
The storage device of aforementioned processor 1001.
It is not constituted pair it will be understood by those skilled in the art that user identity shown in Fig. 1 assists in identifying device structure
User identity assists in identifying the restriction of equipment, may include components more more or fewer than diagram, or combine certain components, or
The different component layout of person.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Letter module, Subscriber Interface Module SIM and user identity assist in identifying program.Wherein, operating system is to manage and control user identity
Assist in identifying the program of device hardware and software resource, user identity is supported to assist in identifying program and other softwares or program
Operation.
User identity shown in Fig. 1 assists in identifying in equipment, and user interface 1003 is mainly used for being counted with user terminal
According to communication；Network interface 1004 is mainly used for connecting background server, carries out data communication with background server；And processor
1001 can be used for that the user identity stored in memory 1005 is called to assist in identifying program, and execute following operation:
When receiving user of incoming call, the user identifier and vocal print feature information of the user are obtained；
Detect whether the corresponding user account of the user identifier includes preset voiceprint registration information；
If the user account includes the voiceprint registration information, by the vocal print feature information and the voiceprint registration
Information is compared, and obtains comparison result；
According to the comparison result, the identity auxiliary identification information for being directed to the user is generated.
Further, processor 1001 can be also used for that the user identity stored in memory 1005 is called to assist in identifying journey
Sequence, and execute following steps:
When receiving user of incoming call, the user identifier of the user, the business operation of user request are obtained；
Identification strength grade is determined based on the type of the business operation；
Based on preset condition, user vocal print feature information corresponding with the identification strength grade is obtained；
Processor 1001 can be also used for that the user identity stored in memory 1005 is called to assist in identifying program, and execute
Following steps:
According to the identification strength grade, detect the corresponding user account of the user identifier whether include and the identification
The corresponding voiceprint registration information of strength grade.
Further, processor 1001 can be also used for that the user identity stored in memory 1005 is called to assist in identifying journey
Sequence, and execute following steps:
Based on preset condition, the target voice information corresponding with the identification strength grade of user's input is obtained；
According to the target voice information, vocal print feature information corresponding with the identification strength grade is extracted.
Further, described according to the identification strength grade, whether detect the corresponding user account of the user identifier
After including the steps that voiceprint registration information corresponding with the identification strength grade, processor 1001 can be also used for calling and deposit
The user identity stored in reservoir 1005 assists in identifying program, and executes following steps:
If the user account does not include voiceprint registration information corresponding with the identification strength grade, by the vocal print
Characteristic information as voiceprint registration information preservation corresponding with the identification strength grade to the user account, for right again
The user executes calling when identity assists in identifying.
Further, the identification strength grade include be high grade or low grade, processor 1001 may be used also
With for calling the user identity stored in memory 1005 to assist in identifying program, and execute following steps:
Detecting the identification strength grade is high grade or low grade；
If the identification strength grade is low grade, detect whether the corresponding user account of the user identifier wraps
Include voiceprint registration information corresponding with the low grade；
If the user account does not include voiceprint registration information corresponding with the low grade, the user is detected
Whether account includes voiceprint registration information corresponding with the high grade；
If the user account includes voiceprint registration information corresponding with the high grade, enter step: by institute
It states vocal print feature information to be compared with the voiceprint registration information, obtains comparison result.
Further, whether the corresponding user account of the detection user identifier includes preset voiceprint registration information
The step of before, processor 1001 can be also used for calling the user identity that stores in memory 1005 to assist in identifying program, and
Execute following steps:
Judge current user identity identification mode for general mode or enhancement mode；
If current user identity identification mode is enhancement mode, enters step: it is corresponding to detect the user identifier
Whether user account includes preset voiceprint registration information.
Further, described according to the comparison result, generate the step of the identity auxiliary identification information for the user
After rapid, processor 1001 can be also used for that the user identity stored in memory 1005 is called to assist in identifying program, and execute
Following steps:
If receiving the revision directive for the identity auxiliary identification information, it is based on the revision directive, to described
Identity auxiliary identification information is modified, and exports revised identity auxiliary identification information.
Based on above-mentioned structure, propose that user identity of the present invention assists in identifying each embodiment of method.
Referring to Fig. 2, Fig. 2 is the flow diagram that user identity of the present invention assists in identifying method first embodiment.
The embodiment of the invention provides the embodiments that user identity assists in identifying method, it should be noted that although flowing
Logical order is shown in journey figure, but in some cases, it can be to be different from shown or described by sequence execution herein
The step of.
With the gradually transformation to financial technology (Fintech) of traditional financial industry, more and more users' selection passes through gold
Melt customer service system processes financial business (such as deposit business, loan of mechanism (such as bank finance, insurance institution or security organization)
Business, insurance business etc.)；In the prior art, phone customer service is general by inquiring that other side's correlation is asked after being connected to inlet wire incoming call
Topic, such as address name, identification card number, bank's card number, cell-phone number etc., to confirm whether the identity of other side is user, if
Other side's answer is all correct, and phone customer service then determines caller for user；The above-mentioned problems of the prior art is, if working as
The personal information of preceding user has been revealed, and phone customer service distinguishes user's body according only to the answer answered a question of incoming call other side
Part, it is be easy to cause the false judgment of user identity, is caused damages to user and financial institution, in consideration of it, proposing a kind of user's body
Part assists in identifying method.
The present embodiment user identity assists in identifying method
Step S100 obtains the user identifier and vocal print feature information of the user when receiving user of incoming call；
In the present embodiment, when receiving user of incoming call, the user identifier and vocal print feature information of the user are obtained；Tool
Body, after accessing inlet wire phone by the customer service system of financial institution, obtain the user identifier of current call person input, user
Mark can be with the one-to-one dynamic marks code of user account, after getting the user identifier, that is, can determine the user mark
Know unique corresponding user account.
Further, the vocal print feature information of current call person, as an implementation, the vocal print feature information are obtained
Acquisition, can be after the inlet wire closing of the circuit, need the privacy journey of transacting business according to current call person by phone customer service
Degree, inquiry have the problem of corresponding complexity (degree of privacy of business is higher, inquires that the complexity of problem is higher), are working as
During preceding caller answers a question, i.e., during phone customer service manually carries out user identity to it and identifies, visitor
Dress system obtains the vocal print feature information of the caller；In other embodiments, the acquisition of the vocal print feature information, can also be
Customer service system selects the business handled according to current call person, indicates the caller according to corresponding typing rule, typing verifying
Voice messaging, then it is based on the verifying voice messaging, extract vocal print feature information, such as instruction user speech input password, etc..
Step S200 detects whether the corresponding user account of the user identifier includes preset voiceprint registration information；
According to the user identifier got, the user identifier uniquely corresponding user account is determined, and detect user's account
Whether family includes preset voiceprint registration information；Specifically, voiceprint registration information can be once passes through on the user account
When customer service system operates financial business, the user identity saved has confirmed that the voiceprint of errorless caller.
Step S300, if the user account includes the voiceprint registration information, by the vocal print feature information and institute
It states voiceprint registration information to be compared, obtains comparison result；
In the present embodiment, if the user account includes the voiceprint registration information, by the vocal print feature information
It is compared with the voiceprint registration information, obtains comparison result, the present embodiment comparison result includes that successful match or matching are lost
It loses, the vocal print feature of person that successful match then indicates current call and the vocal print feature goodness of fit height of user account account holder can
To be determined as current call, person is user account account holder；The vocal print feature of it fails to match the person that then indicates current call with should
The vocal print feature goodness of fit of user account account holder is low, it is possible to determine that is the non-user account account holder of current call person.
Step S400 generates the identity auxiliary identification information for being directed to the user according to the comparison result.
The vocal print feature information is compared with the voiceprint registration information, after obtaining comparison result, according to described
Comparison result generates the identity auxiliary identification information for being directed to the user, i.e., generation voice print verification, which passes through or verifies, does not pass through
Result to customer side, referred to for phone customer service when the identity to current call person identifies.
The present embodiment obtains the user identifier and vocal print feature information of the user when receiving user of incoming call；Detection
Whether the corresponding user account of the user identifier includes preset voiceprint registration information；If the user account includes the sound
The vocal print feature information is then compared with the voiceprint registration information, obtains comparison result by line registration information；According to institute
Comparison result is stated, the identity auxiliary identification information for being directed to the user is generated；As a result, according to the vocal print feature information of caller with
Registered voiceprint registration information is compared in user account, generates identity auxiliary identification information according to comparison result to assist
Phone customer service judges the identity of caller, avoids the answer that customer service is answered a question according only to incoming call other side to distinguish use
Family identity, if userspersonal information has revealed, the problem of be easy to causeing user identity to judge incorrectly；The present embodiment improves use
When family passes through customer service system processes financial business, accuracy of the phone customer service to incoming call user identity identification.
Further, propose that user identity of the present invention assists in identifying method second embodiment.
Referring to Fig. 3, Fig. 3 is the flow diagram that user identity of the present invention assists in identifying method second embodiment, based on upper
It states user identity and assists in identifying method first embodiment, in the present embodiment, step S100 is obtained when receiving user of incoming call
The step of user identifier and vocal print feature information of the user includes:
Step S110 obtains the user identifier of the user, the business of user request when receiving user of incoming call
Operation；
In the present embodiment, specifically, the user identifier for obtaining current call person input, that is, can determine the user identifier only
One corresponding user account；And the business operation of the person that obtains current call request, the different business operation type pair of the present embodiment
The identification strength grade answered is different, and the degree of privacy of business operation is higher, then just more to the security requirement of user account
The strength grade of height, the corresponding user identity identification of customer service system is higher, and the strength grade of user identity identification is higher i.e.
Indicate that the identification decision of user identity is stringenter.
Step S120 determines identification strength grade based on the type of the business operation；
In the present embodiment, as an implementation, identification strength grade includes strong core body and weak core body, the knowledge of Qiang Heshen
Other strength grade is higher than the identification strength grade of weak core body, it is to be understood that in other embodiments, identification strength grade is also
It may include the division of more different intensity grades, the present embodiment is not particularly limited herein.
The customer service system of the present embodiment financial institution inputs after the inlet wire phone for connecting current call person according to caller
Business operation, identify the type of the business operation, and determine identification strength grade corresponding with the type of the business operation, example
Such as, if the business operation of caller's request is high risk business, it is determined that identification strength grade is strong core body；If electricity person's request
Business operation is low-risk business, it is determined that identification strength grade is weak core body.
In other embodiments, determine that identification strength grade is also possible to by phone customer service people according to the type of business operation
What work determined, the specifically business operation type that input according to caller of phone customer service, inquire preset business operation type and
Strength grade mapping table is identified, so that it is determined that identification strength grade corresponding with the type of business operation, the present embodiment exist
This is not particularly limited.
Step S130 is based on preset condition, obtains user vocal print feature letter corresponding with the identification strength grade
Breath；
In the present embodiment, specifically, step S130 includes following refinement step:
Step a is based on preset condition, obtains the target voice corresponding with the identification strength grade of user's input
Information；
Step b extracts vocal print feature information corresponding with the identification strength grade according to the target voice information.
If determine that identification strength grade is strong core body according to the type of business operation, the preset condition is optional are as follows: electricity
Privacy of user problem base can be then based on by talking about customer service, extracted some problem and inquired current call person, if according to the type of business operation
When determining that identification strength grade is weak core body, phone customer service can then verify four and application mobile phone etc. after customer name, identity card
Simple problem, during the caller answers, the voice response content of input is the target voice information, and obtaining should
Target voice information, and therefrom extract vocal print feature information corresponding with the identification strength grade.In addition, in order to improve user
The flexibility and intelligence that identity assists in identifying are preset when being determined after identification strength grade according to the type of business operation
Condition is also optional are as follows: customer service system can also be automatically based upon privacy of user problem base, extract the corresponding some problem of strength grade
And voice puts question to current call person, and receives the target voice information of user's input, to extract vocal print feature information.It should
Understand, is inquired automatically by the customer service system, can further avoid manually participating in, improve the secret of user identity authentication
Property and authentication efficiency, and also reduce the cost of financial institution.
Further, step S200 detects whether the corresponding user account of the user identifier includes preset vocal print note
Volume information the step of include:
Step S210, according to the identification strength grade, detect the corresponding user account of the user identifier whether include
Voiceprint registration information corresponding with the identification strength grade.
The difference of the voiceprint registration information of the voiceprint registration information of weak core body grade and strong core body grade is phone customer service core
The complexity of body problem, complexity is higher, and the higher grade of voiceprint registration information, and the confidence level of vocal print comparison result is higher.
It further, will if the user account includes voiceprint registration information corresponding with the identification strength grade
The vocal print feature information is compared with the voiceprint registration information, obtains comparison result, according to the comparison result, generates
For the identity auxiliary identification information of the user, even phone customer service requests to determine user's body according to the business operation of caller
When part is identified as strong core body, phone customer service is based on privacy of user problem base, inquires current call person problem, carries out people to caller
Work identification, while customer service system extracts the vocal print feature information of caller during caller answers a question, and
And the voiceprint registration information corresponding with strong core body grade found compares, and generate identity auxiliary identification information (as
Do not pass through with passing through or matching) it is shown in phone customer service, the identification with this auxiliary telephone client to current call person's identity is promoted
When user passes through customer service system processes financial business, accuracy of the phone customer service to incoming call user identity identification.
In the present embodiment, it should be noted that if the business operation of caller's request is devoid of risk business, can set
Setting identification strength grade is seedless body grade, and even customer service system receives identification strength grade and is seedless body grade or do not receive
To identification strength grade, then do not enter the step of user identity assists in identifying method, but directly to the business operation of caller
Request is responded, and is required to inquire the multiple problems of user before avoiding all business operations as a result, to verify identity, caused by
Customer privacy is easy the problem of leakage and poor user experience, and also improves the treatment effeciency of business operation request.
Further, propose that user identity of the present invention assists in identifying method 3rd embodiment.
Referring to Fig. 4, Fig. 4 is the flow diagram that user identity of the present invention assists in identifying method 3rd embodiment, based on upper
It states user identity and assists in identifying method second embodiment, in the present embodiment, step S210, according to the identification strength grade, inspection
Survey the corresponding user account of the user identifier whether include and the step of the corresponding voiceprint registration information of the identification strength grade
After rapid further include:
Step S500, if the user account does not include voiceprint registration information corresponding with the identification strength grade,
Using the vocal print feature information as voiceprint registration information preservation corresponding with the identification strength grade to the user account,
For executing calling when identity assists in identifying to the user again.
It in the present embodiment, does not include voiceprint registration information corresponding with the identification strength grade for user account
Situation gives a kind of embodiment, specifically, if it is detected that the corresponding user account of the user identifier do not include with it is described
Identify the corresponding voiceprint registration information of strength grade, then the local business handling based on customer service system does not have user identity auxiliary
The condition of identification only manually identifies caller's identity according to corresponding identification strength grade by contact staff, in phone
During customer service is exchanged with caller, the present embodiment obtains user vocal print feature corresponding with the identification strength grade
Information, using the vocal print feature information as voiceprint registration information preservation corresponding with the identification strength grade to the user
Account, for executing calling when identity assists in identifying to the user again, as a result, so as to again to user progress identity
When identification, the accuracy of identification is improved.
Further, propose that user identity of the present invention assists in identifying method fourth embodiment.
Referring to Fig. 5, Fig. 5 is the flow diagram that user identity of the present invention assists in identifying method fourth embodiment, based on upper
State user identity and assist in identifying method second embodiment, in the present embodiment, the identification strength grade include be high grade
Or whether low grade, step S210 detect the corresponding user account of the user identifier according to the identification strength grade
Include the steps that voiceprint registration information corresponding with the identification strength grade includes:
Step S211, detecting the identification strength grade is high grade or low grade；
Step S212 detects the corresponding user of the user identifier if the identification strength grade is low grade
Whether account includes voiceprint registration information corresponding with the low grade；
Step S213 is examined if the user account does not include voiceprint registration information corresponding with the low grade
Survey whether the user account includes voiceprint registration information corresponding with the high grade；
If the user account includes voiceprint registration information corresponding with the high grade, enter step: by institute
It states vocal print feature information to be compared with the voiceprint registration information, obtains comparison result.
It in the present embodiment, if current identification strength grade is low grade, and does not include low with this in vocal print library
The corresponding voiceprint registration information of strength grade then detects whether user account includes voiceprint registration letter corresponding with high grade
Breath can be carried out if including using vocal print feature information of the corresponding voiceprint registration information of the high grade to caller
Confirmation is compared, is passed through if comparing, can equally provide user identity auxiliary identification information that voice print matching passes through to customer side,
It is understood that the vocal print that strong core body grade registration can be used in weak core body grade is compared, but strong core body grade can not
To use the vocal print of weak core body grade registration to be compared, thereby it is ensured that the reliability of vocal print comparison result, and then improve
The accuracy of user identity identification.
In other embodiments, if detect current identification strength grade be low grade, and vocal print library include with
The corresponding voiceprint registration information of the low grade also includes voiceprint registration information corresponding with high grade, by the sound
The step of line characteristic information is compared with the voiceprint registration information is specifically that the vocal print feature information of caller is low with this
The corresponding voiceprint registration information of strength grade and the corresponding voiceprint registration information of high grade compare simultaneously, if the two wherein it
One comparison passes through, then generates the identity auxiliary identification information for comparing and passing through and give birth in customer side if the comparison of the two does not pass through
At unsanctioned identity auxiliary identification information is compared in customer side, compares, increase accordingly, for user's vocal print of low grade
The flexibility compared.
Further, for the voiceprint registration information stored in vocal print library, amendment can be updated based on actual demand,
Reliability for the identity auxiliary identification information for ensuring to generate.
Further, propose that user identity of the present invention assists in identifying the 5th embodiment of method.
Referring to Fig. 6, Fig. 6 is the flow diagram that user identity of the present invention assists in identifying the 5th embodiment of method, based on upper
It states user identity and assists in identifying method first embodiment, in the present embodiment, step S200 detects the corresponding use of the user identifier
Whether family account is included the steps that before preset voiceprint registration information further include:
Step S600 judges current user identity identification mode for general mode or enhancement mode；
If current user identity identification mode is enhancement mode, S200 is entered step, the user identifier pair is detected
Whether the user account answered includes preset voiceprint registration information.
This gives the fields of a kind of compatible ordinary user's identification mode and reinforcement user identity identification mode
Scape, in the present embodiment, if phone customer service selects seedless body grade based on current business scenario, i.e. current call person requests
Business operation is devoid of risk business, then does not need to identify user identity, do not enter the present embodiment user identity then at this time
The step of assisting in identifying saves computing resource；If phone customer service has selected specific strong core body etc. based on current business scenario
Grade or weak core body grade then assist in identifying the embodiment of method into the above-mentioned user identity of the present invention, improve user and pass through
When customer service system processes financial business, accuracy of the phone customer service to incoming call user identity identification.
Further, in the present embodiment, step S400 generates the body for being directed to the user according to the comparison result
After the step of part auxiliary identification information further include:
Step c is based on the revision directive if receiving the revision directive for the identity auxiliary identification information,
The identity auxiliary identification information is modified, and exports revised identity auxiliary identification information.
After customer service system generates the identity auxiliary identification information for the user, it is based on actual core body situation, phone
If desired customer service is modified the identity auxiliary identification information, then select amendment process, while submitting amendment conclusion to customer service
System is simultaneously saved when time amendment conclusion and recording, and bank management personnel carry out correcting body after verifying again by vocal print management backstage
Part auxiliary identification information, customer service system export revised identity auxiliary identification information, and phone customer service is according to revised identity
Auxiliary identification information carries out auxiliary judgment to the identity of current call person, avoids phone customer service and answers a question according only to caller
Answer distinguish caller's identity, and if userspersonal information has revealed, be easy to cause what user identity judged incorrectly to ask
Topic.
In addition, the embodiment of the present invention also proposes that a kind of user identity auxiliary recognition device, the user identity assist in identifying
Device includes:
Module is obtained, for when receiving user of incoming call, obtaining the user identifier and vocal print feature information of the user；
Detection module, for detecting whether the corresponding user account of the user identifier includes preset voiceprint registration letter
Breath；
Comparison module, if including the voiceprint registration information for the user account, by the vocal print feature information
It is compared with the voiceprint registration information, obtains comparison result；
Generation module, for generating the identity auxiliary identification information for being directed to the user according to the comparison result.
Preferably, the acquisition module includes:
First acquisition unit, for when receiving user of incoming call, obtaining the user identifier of the user, the user asks
The business operation asked；
Determination unit determines identification strength grade for the type based on the business operation；
Second acquisition unit obtains user sound corresponding with the identification strength grade for being based on preset condition
Line characteristic information；
The detection module includes:
Detection unit, for whether detecting the corresponding user account of the user identifier according to the identification strength grade
Including voiceprint registration information corresponding with the identification strength grade.
Preferably, the second acquisition unit includes:
Subelement is obtained, for being based on preset condition, obtains the corresponding with the identification strength grade of user's input
Target voice information；
Extraction unit, for it is special to extract vocal print corresponding with the identification strength grade according to the target voice information
Reference breath.
Preferably, described device further include:
Preserving module includes and the identification strength grade for detecting the user account not in the detection unit
Corresponding voiceprint registration information is then believed the vocal print feature information as voiceprint registration corresponding with the identification strength grade
Breath is saved to the user account, for executing calling when identity assists in identifying to the user again.
Preferably, the identification strength grade include be high grade or low grade, the detection unit includes:
First detection sub-unit is high grade or low grade for detecting the identification strength grade；
Second detection sub-unit detects the user identifier if being low grade for the identification strength grade
Whether corresponding user account includes voiceprint registration information corresponding with the low grade；
Third detection sub-unit, if not including voiceprint registration corresponding with the low grade for the user account
Information then detects whether the user account includes voiceprint registration information corresponding with the high grade；
If the third detection sub-unit is also used to detect that the user account includes corresponding with the high grade
Voiceprint registration information, then send trigger signal to the comparison module, so that the comparison module believes the vocal print feature
Breath is compared with the voiceprint registration information, and obtains comparison result.
Preferably, described device further include:
Judgment module, for judging current user identity identification mode for general mode or enhancement mode；,
If the judgment module is also used to judge that current user identity identification mode is enhancement mode, triggering is sent
Signal is to the detection module, so that the detection module detects whether the corresponding user account of the user identifier includes preset
Voiceprint registration information.
Preferably, described device further include:
Correction module, if being repaired for receiving the revision directive for the identity auxiliary identification information based on described
Positive order is modified the identity auxiliary identification information, and exports revised identity auxiliary identification information.
User's body as described above is realized when the user identity auxiliary recognition device modules operation that the present embodiment proposes
The step of part assists in identifying method, details are not described herein.
In addition, the embodiment of the present invention also proposes a kind of computer readable storage medium, the computer readable storage medium
On be stored with user identity and assist in identifying program, the user identity, which assists in identifying, realizes institute as above when program is executed by processor
The step of user identity stated assists in identifying method.
Wherein, the user identity run on the processor assists in identifying program and is performed realized method and can join
Assist in identifying each embodiment of method according to user identity of the present invention, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the device that include a series of elements not only include those elements, and
And further include the other elements being not explicitly listed, or further include for this process, method, article or device institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or device.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in a storage medium
In (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, computer, clothes
Business device, air conditioner or the network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (14)
1. a kind of user identity assists in identifying method, which is characterized in that it includes following step that the user identity, which assists in identifying method,
It is rapid:
When receiving user of incoming call, the user identifier and vocal print feature information of the user are obtained；
Detect whether the corresponding user account of the user identifier includes preset voiceprint registration information；
If the user account includes the voiceprint registration information, by the vocal print feature information and the voiceprint registration information
It is compared, obtains comparison result；
According to the comparison result, the identity auxiliary identification information for being directed to the user is generated.
2. user identity as described in claim 1 assists in identifying method, which is characterized in that described to receive user of incoming call
When, the step of obtaining the user identifier and vocal print feature information of the user includes:
When receiving user of incoming call, the user identifier of the user, the business operation of user request are obtained；
Identification strength grade is determined based on the type of the business operation；
Based on preset condition, user vocal print feature information corresponding with the identification strength grade is obtained；
It is described to detect whether the corresponding user account of the user identifier includes the steps that preset voiceprint registration information includes:
According to the identification strength grade, detect the corresponding user account of the user identifier whether include and the identification intensity
The corresponding voiceprint registration information of grade.
3. user identity as claimed in claim 2 assists in identifying method, which is characterized in that it is described to be based on preset condition, it obtains
The step of user corresponding with identification strength grade vocal print feature information includes:
Based on preset condition, the target voice information corresponding with the identification strength grade of user's input is obtained；
According to the target voice information, vocal print feature information corresponding with the identification strength grade is extracted.
4. user identity as claimed in claim 2 assists in identifying method, which is characterized in that described according to described identification intensity etc.
Grade, detects whether the corresponding user account of the user identifier includes voiceprint registration information corresponding with the identification strength grade
The step of after further include:
If the user account does not include voiceprint registration information corresponding with the identification strength grade, by the vocal print feature
Information as voiceprint registration information preservation corresponding with the identification strength grade to the user account, for again to described
User executes calling when identity assists in identifying.
5. user identity as claimed in claim 2 assists in identifying method, which is characterized in that the identification strength grade includes being
High grade or low grade, it is described according to the identification strength grade, detect the corresponding user's account of the user identifier
Whether family includes the steps that voiceprint registration information corresponding with the identification strength grade includes:
Detecting the identification strength grade is high grade or low grade；
If the identification strength grade be low grade, detect the corresponding user account of the user identifier whether include with
The corresponding voiceprint registration information of the low grade；
If the user account does not include voiceprint registration information corresponding with the low grade, the user account is detected
It whether include voiceprint registration information corresponding with the high grade；
If the user account includes voiceprint registration information corresponding with the high grade, enter step: by the sound
Line characteristic information is compared with the voiceprint registration information, obtains comparison result.
6. user identity as described in any one in claim 1-5 assists in identifying method, which is characterized in that the detection use
Family identifies before whether corresponding user account include the steps that preset voiceprint registration information further include:
Judge current user identity identification mode for general mode or enhancement mode；
If current user identity identification mode is enhancement mode, enters step: detecting the corresponding user of the user identifier
Whether account includes preset voiceprint registration information.
7. user identity as claimed in claim 6 assists in identifying method, which is characterized in that it is described according to the comparison result,
After the step of generating the identity auxiliary identification information for being directed to the user further include:
If receiving the revision directive for the identity auxiliary identification information, it is based on the revision directive, to the identity
Auxiliary identification information is modified, and exports revised identity auxiliary identification information.
8. a kind of user identity auxiliary recognition device, which is characterized in that the user identity auxiliary recognition device includes:
Module is obtained, for when receiving user of incoming call, obtaining the user identifier and vocal print feature information of the user；
Detection module, for detecting whether the corresponding user account of the user identifier includes preset voiceprint registration information；
Comparison module, if including the voiceprint registration information for the user account, by the vocal print feature information and institute
It states voiceprint registration information to be compared, obtains comparison result；
Generation module, for generating the identity auxiliary identification information for being directed to the user according to the comparison result.
9. user identity auxiliary recognition device as claimed in claim 8, which is characterized in that the acquisition module includes:
First acquisition unit, for when receiving user of incoming call, obtaining the user identifier of the user, the user requests
Business operation；
Determination unit determines identification strength grade for the type based on the business operation；
It is special to obtain user vocal print corresponding with the identification strength grade for being based on preset condition for second acquisition unit
Reference breath；
The detection module includes:
Detection unit, for according to the identification strength grade, detect the corresponding user account of the user identifier whether include
Voiceprint registration information corresponding with the identification strength grade.
10. user identity auxiliary recognition device as claimed in claim 9, which is characterized in that the second acquisition unit includes:
Subelement is obtained, for being based on preset condition, obtains the mesh corresponding with the identification strength grade of user's input
Mark voice messaging；
Extraction unit, for extracting vocal print feature letter corresponding with the identification strength grade according to the target voice information
Breath.
11. user identity auxiliary recognition device as claimed in claim 9, which is characterized in that the identification strength grade includes
For high grade or low grade, the detection unit includes:
First detection sub-unit is high grade or low grade for detecting the identification strength grade；
It is corresponding to detect the user identifier if being low grade for the identification strength grade for second detection sub-unit
User account whether include voiceprint registration information corresponding with the low grade；
Third detection sub-unit, if not including voiceprint registration letter corresponding with the low grade for the user account
Breath, then detect whether the user account includes voiceprint registration information corresponding with the high grade；
If the third detection sub-unit is also used to detect that the user account includes sound corresponding with the high grade
Line registration information then sends trigger signal to the comparison module so that the comparison module by the vocal print feature information with
The voiceprint registration information is compared, and obtains comparison result.
12. such as the described in any item user identity auxiliary recognition devices of claim 8-11, which is characterized in that described device is also wrapped
It includes:
Judgment module, for judging current user identity identification mode for general mode or enhancement mode；
If the judgment module is also used to judge that current user identity identification mode is enhancement mode, trigger signal is sent
To the detection module, so that the detection module detects whether the corresponding user account of the user identifier includes preset sound
Line registration information.
13. a kind of user identity assists in identifying equipment, which is characterized in that the equipment includes: memory, processor and is stored in
On the memory and the user identity that can run on the processor assists in identifying program, and the user identity assists in identifying
It is realized when program is executed by the processor the user identity as described in any one of claims 1 to 7 assists in identifying method
Step.
14. a kind of readable storage medium storing program for executing, which is characterized in that be applied to computer, be stored with user on the readable storage medium storing program for executing
Identity assists in identifying program, and the user identity, which assists in identifying, to be realized when program is executed by processor as appointed in claim 1 to 7
The step of user identity described in one assists in identifying method.
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Application publication date: 20190823 |