CN109842549A - 即时通讯交互方法、装置及电子设备 - Google Patents
即时通讯交互方法、装置及电子设备 Download PDFInfo
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Publication number | Priority date | Publication date | Assignee | Title |
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CN114979049A (zh) * | 2021-02-19 | 2022-08-30 | 腾讯科技(深圳)有限公司 | 即时通讯消息的显示方法、装置、设备及存储介质 |
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CN101924780A (zh) * | 2009-06-15 | 2010-12-22 | 北京华智大为科技有限公司 | 一种在线客服的方法及*** |
CN104811352A (zh) * | 2015-04-21 | 2015-07-29 | 广州多益网络科技有限公司 | 一种企业群的信息检测方法及*** |
CN105072173A (zh) * | 2015-08-03 | 2015-11-18 | 谌志群 | 自动客服和人工客服自动切换的客服方法及*** |
CN105808694A (zh) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | 在线客服应答***及方法 |
CN106649405A (zh) * | 2015-11-04 | 2017-05-10 | 陈包容 | 一种获取聊天发起句的回复提示内容的方法及装置 |
CN106682030A (zh) * | 2015-11-10 | 2017-05-17 | 阿里巴巴集团控股有限公司 | 信息处理方法及装置 |
WO2018195875A1 (en) * | 2017-04-27 | 2018-11-01 | Microsoft Technology Licensing, Llc | Generating question-answer pairs for automated chatting |
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Patent Citations (8)
Publication number | Priority date | Publication date | Assignee | Title |
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US20050203883A1 (en) * | 2004-03-11 | 2005-09-15 | Farrett Peter W. | Search engine providing match and alternative answers using cummulative probability values |
CN101924780A (zh) * | 2009-06-15 | 2010-12-22 | 北京华智大为科技有限公司 | 一种在线客服的方法及*** |
CN104811352A (zh) * | 2015-04-21 | 2015-07-29 | 广州多益网络科技有限公司 | 一种企业群的信息检测方法及*** |
CN105072173A (zh) * | 2015-08-03 | 2015-11-18 | 谌志群 | 自动客服和人工客服自动切换的客服方法及*** |
CN106649405A (zh) * | 2015-11-04 | 2017-05-10 | 陈包容 | 一种获取聊天发起句的回复提示内容的方法及装置 |
CN106682030A (zh) * | 2015-11-10 | 2017-05-17 | 阿里巴巴集团控股有限公司 | 信息处理方法及装置 |
CN105808694A (zh) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | 在线客服应答***及方法 |
WO2018195875A1 (en) * | 2017-04-27 | 2018-11-01 | Microsoft Technology Licensing, Llc | Generating question-answer pairs for automated chatting |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN114979049A (zh) * | 2021-02-19 | 2022-08-30 | 腾讯科技(深圳)有限公司 | 即时通讯消息的显示方法、装置、设备及存储介质 |
CN114979049B (zh) * | 2021-02-19 | 2023-09-22 | 腾讯科技(深圳)有限公司 | 即时通讯消息的显示方法、装置、设备及存储介质 |
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