CN109754218A - Business handling request processing method, device, computer equipment and storage medium - Google Patents
Business handling request processing method, device, computer equipment and storage medium Download PDFInfo
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Abstract
This application involves a kind of business handling request processing method, device, computer equipment and storage mediums.The vivo identification and speech recognition being related in bio-identification.The described method includes: obtaining business handling request, service identification is carried in the business handling request；Listening mode selection instruction determines business handling mode according to the mode selection command；If the business handling mode be it is asynchronous it is self-service handle, obtain the corresponding original video of the service identification, wherein the original video include an at least frame characteristics page, the characteristics page be provided with blank cell；The original video is played, when being played to the characteristics page, acquires user's characteristic information, and the user's characteristic information is inserted to the blank cell of the characteristics page, until video playing is completed, generates feature video；The feature video is sent to self-service business handling server and carries out business handling.Business handling can be made simpler quick using this method.
Description
Technical field
This application involves field of computer technology, more particularly to a kind of business handling request processing method, device, calculating
Machine equipment and storage medium.
Background technique
With the fast development of computer technology, people increasingly tend to using the Self-Service based on intelligent terminal.
Traditional Self-Service is usually the self-service processing channel that the fairly simple business for the treatment of process provides.And for more complicated
Business, such as need the financial business of various authentications, be still to be handled by manual service sales counter.That is,
More complicated financial business, which is handled, needs exist for spending more human resources, and business handling claimant still needs
In reservation, the various red tapes such as it is lined up, registers and devote a tremendous amount of time.
It, user's operation cumbersome for business handling process present in complicated service request artificial treatment mode and waits
The defect long to the time can make business it has been recognised by the inventors that being badly in need of a kind of business handling scheme for complicated business at present
It handles simpler quick.
Summary of the invention
Based on this, it is necessary to which in view of the above technical problems, the simpler efficiently industry of business handling can be made by providing one kind
Request processing method, device, computer equipment and storage medium are handled in business.
A kind of business handling request processing method, which comprises
Business handling request is obtained, carries service identification in the business handling request；
Listening mode selection instruction determines business handling mode according to the mode selection command；
If the business handling mode be it is asynchronous it is self-service handle, obtain the corresponding original video of the service identification,
In, the original video includes that an at least frame characteristics page, the characteristics page is provided with blank cell；
The original video is played, when being played to the characteristics page, acquires user's characteristic information, and by the user
Characteristic information is inserted to the blank cell, until video playing is completed, generates feature video；
The feature video is sent to self-service business handling server and carries out business handling.
In one embodiment, the method also includes:
Open recording function；
Recoding service handles all business handling pages that middle terminal is shown, the business handling page includes operation pages
And displayed page；
Operable area in the operation pages is replaced with blank cell, generates characteristics page；
It connects displayed page and characteristics page generates original video.
In one embodiment, the connection displayed page and characteristics page generate original video, comprising:
In recording process, the incidence relation between the page-tag and the next stage page of the upper level page is recorded；
The displayed page and the characteristics page are connected according to the incidence relation, is generated with multiple branch's videos
Original video.
A kind of business handling request processing method, which comprises
The business handling request that terminal uploads is received, creation Pending tasks are requested according to the business handling, it is described pending
Task is associated with the feature video carried in the request；
When executing the Pending tasks, user characteristic data is extracted from setting in format unit in the feature video；
Business handling is carried out according to the user characteristic data, obtains business handling result；
The corresponding claimant's mark of the Pending tasks is searched according to the user characteristic data, by the business handling knot
Fruit is sent to the claimant and identifies corresponding user terminal.
In one embodiment, the method also includes:
Registration user information is searched according to the user characteristic data, and obtains user's communication from the registration user information
Information；
The business handling result is sent to service request people according to user's communication information.
A kind of business handling request processing unit, described device include:
Request module carries service identification in the business handling request for obtaining business handling request；
Business handling mode decision module is used for listening mode selection instruction, determines industry according to the mode selection command
Mode is handled in business；
Original video obtain module, if for the business handling mode be it is asynchronous it is self-service handle, obtain the business
Identify corresponding original video, wherein the original video includes an at least frame characteristics page, and the characteristics page setting is free
Bai Danyuan；
Feature video generation module, when being played to the characteristics page, acquires user for playing the original video
Characteristic information, and the user's characteristic information is inserted to institute's blank cell, until video playing is completed, generate feature video；
Data uploading module carries out business handling for the feature video to be sent to self-service business handling server.
In one embodiment, described device further include:
Original video generation module, for opening recording function；Recoding service is handled all business that middle terminal is shown and is done
The page is managed, the business handling page includes operation pages and displayed page；Operable area in the operation pages is used
Blank cell replaces, and generates characteristics page；It connects displayed page and characteristics page generates original video.
In one embodiment, the original video generation module, is also used in recording process, records the upper level page
Page-tag and the next stage page between incidence relation；The displayed page and the spy are connected according to the incidence relation
The page is levied, the original video for having multiple branch's videos is generated.
A kind of computer equipment, including memory and processor, the memory are stored with computer program, the processing
The step of device realizes method described above when executing the computer program.
A kind of computer readable storage medium, is stored thereon with computer program, and the computer program is held by processor
The step of method described above is realized when row.
Above-mentioned business handling request processing method, device, computer equipment and storage medium, by pre-defining every kind of industry
The corresponding original video with blank cell is handled in business, so that terminal has blank by playing in self-service business handling
The original video of unit, all user's characteristic informations required for the business that disposable collecting application is handled generate and have user
Then the virtual reality video of feature only needs to wait for the business handling result that backstage is fed back.User is without participating in business
It handles and goes the corresponding information of the input of node one by one in process, it, only need to be in original video without various page operations are carried out
Corresponding movement, voice are made under prompt, business handling is simpler quick, and since original video is only intended to collect
User's characteristic information required for business handling, not real business procession, that is, service request and business are done
Asynchronous process is managed, the time of user's waiting is reduced.
Detailed description of the invention
Fig. 1 is the application scenario diagram of business handling request processing method in one embodiment；
Fig. 2 is the flow diagram of business handling request processing method in one embodiment；
Fig. 3 is that flow diagram involved in original video is generated in one embodiment；
Fig. 4 is the schematic diagram of the original video in one embodiment with branch；
Fig. 5 is the flow diagram of business handling request processing method in another embodiment；
Fig. 6 is the structural block diagram that processing unit is requested in business handling in one embodiment；
Fig. 7 is the structural block diagram that processing unit is requested in business handling in another embodiment；
Fig. 8 is the internal structure chart of computer equipment in one embodiment.
Specific embodiment
It is with reference to the accompanying drawings and embodiments, right in order to which the objects, technical solutions and advantages of the application are more clearly understood
The application is further elaborated.It should be appreciated that specific embodiment described herein is only used to explain the application, not
For limiting the application.
Business handling request processing method provided by the present application, can be applied in application environment as shown in Figure 1.Its
In, terminal 102 is communicated with self-service business handling server 104 by network by network.Terminal 102 is original by playing
Video collects required all user characteristic datas during business handling, and user characteristic data is added to original view
Corresponding blank cell in frequency generates feature video.The feature video of generation is sent to self-service business handling service by terminal 102
Device 104, self-service 104 asynchronous process of business handling server business handling request, and processing result is fed back into claimant.Its
In, terminal 102 can be various mobile intelligent terminals having data processing function, such as personal computer, laptop, intelligence
Energy mobile phone, tablet computer and portable wearable device, can also be having data processing function, are placed in business handling place
In fixed terminal.Self-service business handling server 104 can use the clothes of the either multiple server compositions of independent server
Device cluster be engaged in realize.
In one embodiment, it as shown in Fig. 2, providing a kind of business handling request processing method, applies in this way
It is illustrated for terminal in Fig. 1, comprising the following steps:
Step 202, the business handling request of user's triggering is obtained, carries pending service identification in business handling request.
Terminal in the present embodiment can be mobile terminal, such as smart phone.It is also possible to be fixed in the business working Room
Fixed terminal.
Terminal traffic, which handles in homepage display, can do service lists, and user selects pending business from can do in service lists,
Such as handle loan application business.
Step 204, listening mode selection instruction determines business handling mode according to mode selection command.
Terminal searches the corresponding business handling mode of pending business of user's selection, wherein business handling mode includes people
Work sales counter is handled, automatic synchronization business handling and self-service asynchronous service are handled.Pre-define the corresponding business handling of every kind of business
Mode, the corresponding business handling mode of different business be not identical.The present embodiment is primarily directed to have self-service asynchronous service
Handle the business of mode.Here self-service asynchronous service, which is handled, refers to that business handling process does not need to dock with people, and industry
Business application and business handling asynchronous process.
In one embodiment, the voice selecting instruction of terminal monitoring user, and the business of determination is instructed according to voice selecting
Handle model.
Step 206, if business handling mode be it is asynchronous it is self-service handle, obtain the corresponding original view of pending service identification
Frequently, wherein an at least Frames Page is the characteristics page with blank cell in original video.
If mode selection command selection be it is asynchronous it is self-service handle, terminal search it is corresponding with pending service identification original
Video.It wherein, include multiple page frames in original video, as the brief introduction page, product select the page.It is included at least in original video
Characteristics page with blank cell, for inserting the characteristic information of user in blank cell in feature unit, such as user's face
The subscriber identity informations such as head portrait, user fingerprints.Each blank cell is associated with fixed feature description information.This feature illustrates letter
Breath also may be displayed on characteristics page, as feature description information may is that the face of (upload) request human hand held identity document
Head portrait, the finger print information of claimant, voice messaging of claimant etc..
If terminal is fixed terminal, fixed terminal in advance from the downloading of self-service business handling server is all can transacting business pair
The original video answered, and by original video and service identification associated storage in fixed terminal local.When mode selection command selects
Be that asynchronous service is handled when, fixed terminal searches original video corresponding with pending service identification from local.
If terminal is mobile terminal, when mode selection command selection be that asynchronous service is handled when, terminal is to self-service business
It handles server and sends request, original video corresponding with pending service identification is downloaded from self-service business handling server.
In one embodiment, if mode selection command selection is self-service business handling mode, terminal shows business
The page is handled, and obtains the information of user's typing, terminal or server in real time and is carried out in real time according to the information of user's typing
Data processing, returned data processing result, until business handling process terminates, terminal shows business handling result.User can be with
Selection asynchronous service is handled according to demand or synchronous service is handled, so that business handling is more flexible.
Step 208, original video is played, when being played to characteristics page, acquires user's characteristic information, and by user characteristics
Information is inserted to the blank cell of characteristics page, until video playing is completed, generates feature video.
After terminal gets original video, original video is played since the homepage of original video, each video page stops
Setting time is stayed, when the characteristics page being played in original video, terminal, which is shot with video-corder ,/shooting/collects user's characteristic information, and will
Qualified user's characteristic information is filled into the blank cell in the current signature page, and the blank cell of characteristics page is whole
After filling, next video page is played, until all video pages finish playing, until blank all in original video
Unit is stuffed entirely with completing, and the original video for filling user's characteristic information is feature video.
Specifically, target user prompts according to original video, required movement is made before camera lens, issue specified voice or
The specified information (only needing typing) of person's typing.Terminal goes automatic collection user's characteristic information, and is automatically filled in corresponding
Blank cell then plays next page when the data of acquisition meet condition, until video playing terminates, generates feature video.
Wherein, user characteristic data can be target user's face head portrait video of target user's voice messaging.Such as take the photograph
Record target user faces the video of " agreeing to reference authorization " of camera lens voice informing, shoots with video-corder the view that target user holds identity document
Frequently.The finger print information of acquisition, human eye iris, pulse information etc..
Step 210, feature video is sent to self-service business handling server and carries out business handling.
Feature video with user's characteristic information is sent to self-service business handling server, self-service business handling by terminal
Server generates Pending tasks according to feature video, and Pending tasks are added in Pending tasks list, using asynchronous side
The pending business of formula processing.
A kind of asynchronous service is provided in the present embodiment and handles request processing method, so that user carries out self-service business handling
When, it can the institute according to required for the business that the disposable typing application of prompt of the original video with blank cell of broadcasting is handled
There is user's characteristic information, generate the virtual reality video for having user characteristics, then only needs to wait for the business handling that backstage is fed back
As a result.User goes the corresponding information of the input of node one by one without participating in business handling process.In the present embodiment
Business handling request processing method, the user time that significantly less business handling occupies.
In addition, need to go to trigger manually various page operations when traditional user handles on line business, it is very complicated, this
Case obtains target user's characteristic information by way of terminal automatic collection, and information acquisition efficiency is higher.
Before carrying out asynchronous service and handling, the corresponding original video of preparation service is needed.One kind is provided in the present embodiment
The original video generation method of business handling, this method can be realized in the terminal, as shown in figure 3, specifically comprising the following steps:
Step 302, recording function is opened.
The triggering of user is responded, terminal opens recording function.The recording function refers to the recording of the page shown to terminal.
Step 304, recoding service handles all business handling pages that middle terminal is shown, the business handling page includes operation
The page and displayed page.
Step 306, the operable area in operation pages is replaced with blank cell, generates characteristics page.
During the page is handled, terminal can show a series of business handling pages under the operation of user.The record of terminal
Uniform business can record these business handling pages.Specifically, record homepage, in page jump, record jump before the page with
And the page after jumping.
When subpage frame is the page-tag selection entrance by female page of user's triggering, record page-tag and subpage frame
Between incidence relation.That is, recording being associated between female page-tag and subpage frame when female page corresponds to multilayer subpage frame
System.Wherein female page is the upper level page, and subpage frame is the next stage page of female page.
When recording, all branches that recoding service is handled.The page of such as providing a loan, which is handled, is related to the loan product selection page,
Loan product selects the page for female page, and multiple products selection label in female page corresponds to multiple subpage frames.As shown in figure 4,
When recording, record loan product select the page, also record incidence relation 1. with incidence relation 2., incidence relation is 1. associated to be
The loan selection page and the first loan product details page, it is that the loan selection page and the second loan produce that incidence relation is 2. associated
Product details page.Two incidence relations correspond to Liang Ge branch.
When recording the page, if the previous page and the following page completion recorded are identical, any one repetition is deleted
The page.In the present embodiment, the page of recording is divided into displayed page and operation pages, wherein the manipulation page refers to that user records
Enter the page of information, displayed page refers to that user does not do the page of any processing.
For the user's operation page, user's operation region is captured in recording process, by user's operation region blank list
Member substitution.Such as the page A and page B of recording, page A and page B correspond to the same page, page when page A enters, the page
B is the page jumped out, and user's characteristic information has been inserted in some region in page B, then replaces in the region with blank cell, is generated
The corresponding characteristics page of the page.
Terminal automatically replaces operating area with blank cell, when generating characteristics page, can also add to blank cell
Illustrate, illustrates that information can be obtained from operation pages, or by manually adding.
Step 308, it connects displayed page and characteristics page generates original video.
The characteristics page replacement that operation pages generate, it is special according to the operation pages of recording and the sequential connection of parent page
The displayed page of the page is levied, original video is generated.
Further, when recording incidence relation in recording process, sequential connection exhibition is recorded according to incidence relation and the page
Show the page and characteristics page, generates multistage original video, as shown in Figure 4.
It should be noted that the operation pages and displayed page recorded substantially are page screenshot formats, and page formatting.
The original video of any business can be produced based on the above method.Original video generation method in the present embodiment,
It only needs to record to institute is functional involved in business, records being associated between all pages and page-tag and the page
Relationship, and corresponding processing is done to the page, the original video of business can be obtained, the generation of video is more quickly and efficiently.
In one embodiment, as shown in figure 5, providing a kind of business handling request processing method, this method is to apply
It is illustrated, specifically comprises the following steps: in self-service business handling server in Fig. 1
Step 502, the business handling request that terminal uploads is received, creation Pending tasks are requested according to business handling, it is pending
The feature video carried in task association request.
Feature video is sent to self-service business handling server by terminal, while requested service is handled.Self-service business handling
After server (hereinafter referred to as server) receives business handling request, Pending tasks are generated based on business handling request, it should be to
Do task linked character video.Then the Pending tasks of generation are added in task processing queue.
Step 504, when executing Pending tasks, user characteristic data is extracted from setting in format unit in feature video.
Step 506, business handling is carried out according to user characteristic data, and obtains business handling result.
Server orderly handles the Pending tasks in task processing queue, when specific processing mode, obtains Pending tasks and closes
The feature video of connection.
Since original video corresponds to type of service, feature video is generated based on original video, and therefore, feature video is closed
Join unique type of service.When server executes Pending tasks, the associated feature video of the Pending tasks is obtained first, then
According to the associated type of service of feature video, business handling interface corresponding with type of service is called.Pass through business handling interface
Processing business handles request.Can when calling business handling interface, using the user characteristic data extracted from feature video as
Interface input, submits to business handling interface, can also need data when processing business handles request when business handling interface
When, corresponding user characteristic data is extracted from feature video, and the user characteristic data of extraction is submitted into business handling interface.
Specifically, orderly extracting user characteristic data from feature video, user characteristic data is submitted into business handling in sequence
Interface.
Business handling interface returns to business handling result.
Step 508, the corresponding claimant of Pending tasks is searched according to user characteristic data to identify, business handling result is sent out
It send to claimant and identifies corresponding user terminal.
Before business handling result is fed back to claimant, it is also necessary to determine the corresponding claimant of feature video.Specifically
For, claimant request handle it is self-service it is asynchronous handle before, need first registrar.Claimant needs special using a variety of users
Reference breath carries out real name registration, such as pass through face, fingerprint biological information, ID card information, mobile communication number etc. into
Row registration.The registration information of each registrant is stored in server.Registration information is at least associated with a kind of communication information, such as mobile logical
Signal code, instant communication number, email address etc..
Server extracts user characteristic data from feature video, and the user in user characteristic data and registry is infused
Volume information compares, and determines the corresponding claimant's mark of this feature video, business handling result is sent to claimant's mark
Corresponding user terminal.Or the communication information is obtained from the registration information of claimant, finally business handling result is sent to
The corresponding user terminal of the communication information.Such as by business handling result in the form of short message, in the form of instant messaging or mail
Form be sent to claimant.
In the present embodiment, after terminal uploads business handling request, server asks business handling by the way of asynchronous
It asks and is handled, and determine claimant's information by way of Characteristic Contrast, it is based on claimant's information that service request result is anti-
Feed claimant.In the present embodiment, claimant is logged in when carrying out business handling without the cumbersome user name password that inputs,
It only need to be after fixed or business handling terminal be according to the corresponding characteristic information of original video typing of pending business, Ji Keli
Found reason point.Server is returned selects corresponding channel automatically to pass through business handling result to industry dynamic according to user's characteristic information
Be engaged in claimant, so that the time that business handling occupies claimant is less, business handling is simpler quick.
It should be understood that although each step in the flow chart of Fig. 2-5 is successively shown according to the instruction of arrow,
These steps are not that the inevitable sequence according to arrow instruction successively executes.Unless expressly stating otherwise herein, these steps
Execution there is no stringent sequences to limit, these steps can execute in other order.Moreover, at least one in Fig. 2-5
Part steps may include that perhaps these sub-steps of multiple stages or stage are not necessarily in synchronization to multiple sub-steps
Completion is executed, but can be executed at different times, the execution sequence in these sub-steps or stage is also not necessarily successively
It carries out, but can be at least part of the sub-step or stage of other steps or other steps in turn or alternately
It executes.
In one embodiment, as shown in fig. 6, providing a kind of business handling request processing unit, which is characterized in that institute
Stating device includes:
Request module 602 carries service identification in the business handling request for obtaining business handling request.
Business handling mode decision module 604 is used for listening mode selection instruction, is determined according to the mode selection command
Business handling mode.
Original video obtain module 606, if for the business handling mode be it is asynchronous it is self-service handle, obtain the industry
Business identifies corresponding original video, wherein the original video includes an at least frame characteristics page, the characteristics page
It is provided with blank cell.
Feature video generation module 608, for playing the original video, when being played to the characteristics page, acquisition
User's characteristic information, and the user's characteristic information is inserted to the blank cell, until video playing is completed, generate feature
Video.
Data uploading module 610 is done for the feature video to be sent to self-service business handling server progress business
Reason.
In one embodiment, processing unit is requested in business handling further include:
Original video generation module, for opening recording function；Recoding service is handled all business that middle terminal is shown and is done
The page is managed, the business handling page includes operation pages and displayed page；Operable area in the operation pages is used
Blank cell replaces, and generates characteristics page；It connects displayed page and characteristics page generates original video.
In one embodiment, the original video generation module, is also used in recording process, records the upper level page
Page-tag and the next stage page between incidence relation；The displayed page and the spy are connected according to the incidence relation
The page is levied, the original video for having multiple branch's videos is generated.
In one embodiment, as shown in fig. 7, providing a kind of business handling request processing unit, comprising:
Task creation module 702 requests to create for receiving the business handling request of terminal upload according to the business handling
Pending tasks are built, the Pending tasks are associated with the feature video carried in the request.
User characteristic data extraction module 704, for being set from the feature video when executing the Pending tasks
User characteristic data is extracted in format unit.
Business handling module 706 obtains business handling knot for carrying out business handling according to the user characteristic data
Fruit.
As a result pushing module 708, for searching the corresponding claimant of the Pending tasks according to the user characteristic data
The business handling result is sent to the claimant and identifies corresponding user terminal by mark.
In one embodiment, as a result pushing module is also used to search registration user's letter according to the user characteristic data
Breath, and user's communication information is obtained from the registration user information；According to user's communication information by the business handling knot
Fruit is sent to service request people.
Specific restriction about business handling request processing unit may refer to handle above for business handling request
The restriction of method, details are not described herein.Modules in above-mentioned business handling request processing unit can be fully or partially through
Software, hardware and combinations thereof are realized.Above-mentioned each module can be embedded in the form of hardware or independently of the place in computer equipment
It manages in device, can also be stored in a software form in the memory in computer equipment, in order to which processor calls execution or more
The corresponding operation of modules.
In one embodiment, a kind of computer equipment is provided, which can be server, internal junction
Composition can be as shown in Figure 8.The computer equipment include by system bus connect processor, memory, network interface and
Database.Wherein, the processor of the computer equipment is for providing calculating and control ability.The memory packet of the computer equipment
Include non-volatile memory medium, built-in storage.The non-volatile memory medium is stored with operating system, computer program and data
Library.The built-in storage provides environment for the operation of operating system and computer program in non-volatile memory medium.The calculating
The database of machine equipment is for storing original video data.The network interface of the computer equipment is used to pass through with external terminal
Network connection communication.To realize a kind of business handling request processing method when the computer program is executed by processor.
It will be understood by those skilled in the art that structure shown in Fig. 8, only part relevant to application scheme is tied
The block diagram of structure does not constitute the restriction for the computer equipment being applied thereon to application scheme, specific computer equipment
It may include perhaps combining certain components or with different component layouts than more or fewer components as shown in the figure.
In one embodiment, a kind of computer equipment, including memory and processor are provided, which is stored with
Computer program, which performs the steps of when executing computer program obtains business handling request, the business handling
Service identification is carried in request；Listening mode selection instruction determines business handling mode according to the mode selection command；If institute
State business handling mode be it is asynchronous it is self-service handle, then obtain the corresponding original video of the service identification, wherein the original view
Frequency includes that an at least frame characteristics page, the characteristics page is provided with blank cell；The original video is played, when being played to
When stating characteristics page, user's characteristic information is acquired, and the user's characteristic information is inserted to the blank cell, until video
It finishes playing, generates feature video；The feature video is sent to self-service business handling server and carries out business handling.
In one embodiment, unlatching recording function is also performed the steps of when processor executes computer program；It records
All business handling pages that terminal is shown in business handling, the business handling page includes operation pages and displayed page；
Operable area in the operation pages is replaced with blank cell, generates characteristics page；Connect displayed page and feature page
Face generates original video.
In one embodiment, it also performs the steps of in recording process, records when processor executes computer program
Incidence relation between the page-tag and the next stage page of the upper level page；The displaying page is connected according to the incidence relation
Face and the characteristics page generate the original video for having multiple branch's videos.
In one embodiment, it is also performed the steps of when processor executes computer program and receives the industry that terminal uploads
Request is handled in business, creates Pending tasks according to business handling request, the Pending tasks, which are associated with, to be carried in the request
Feature video；When executing the Pending tasks, user characteristic data is extracted from setting in format unit in the feature video；
Business handling is carried out according to the user characteristic data, obtains business handling result；Institute is searched according to the user characteristic data
The corresponding claimant's mark of Pending tasks is stated, the business handling result is sent to the claimant and identifies corresponding user's end
End.
In one embodiment, it also performs the steps of when processor executes computer program according to the user characteristics
Data search registers user information, and obtains user's communication information from the registration user information；It is communicated and is believed according to the user
The business handling result is sent to service request people by breath.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, is calculated
Machine program performs the steps of when being executed by processor obtains business handling request, carries business in the business handling request
Mark；Listening mode selection instruction determines business handling mode according to the mode selection command；If the business handling mode
For it is asynchronous it is self-service handle, then obtain the corresponding original video of the service identification, wherein the original video include an at least frame
Characteristics page, the characteristics page are provided with blank cell；The original video is played, when being played to the characteristics page,
User's characteristic information is acquired, and the user's characteristic information is inserted to the blank cell, until video playing is completed, is generated
Feature video；The feature video is sent to self-service business handling server and carries out business handling.
In one embodiment, unlatching recording function is also performed the steps of when computer program is executed by processor；Record
All business handling pages that terminal is shown in business handling processed, the business handling page include operation pages and displaying page
Face；Operable area in the operation pages is replaced with blank cell, generates characteristics page；Connect displayed page and feature
The page generates original video.
In one embodiment, it also performs the steps of in recording process, remembers when computer program is executed by processor
Record the incidence relation between the page-tag and the next stage page of the upper level page；The displaying is connected according to the incidence relation
The page and the characteristics page generate the original video for having multiple branch's videos.
In one embodiment, it is also performed the steps of when computer program is executed by processor and receives what terminal uploaded
Business handling request requests creation Pending tasks according to the business handling, and the Pending tasks are associated in the request and carry
Feature video；When executing the Pending tasks, user characteristics number is extracted in format unit from setting in the feature video
According to；Business handling is carried out according to the user characteristic data, obtains business handling result；It is searched according to the user characteristic data
The corresponding claimant's mark of the Pending tasks, is sent to the claimant for the business handling result and identifies corresponding user
Terminal.
In one embodiment, it is also performed the steps of when computer program is executed by processor special according to the user
It levies data search and registers user information, and obtain user's communication information from the registration user information；It is communicated according to the user
The business handling result is sent to service request people by information.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer
In read/write memory medium, the computer program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein,
To any reference of memory, storage, database or other media used in each embodiment provided herein,
Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM
(PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.Volatile memory may include
Random access memory (RAM) or external cache.By way of illustration and not limitation, RAM is available in many forms,
Such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing
Type SDRAM (ESDRAM), synchronization link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM
(RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
Each technical characteristic of above embodiments can be combined arbitrarily, for simplicity of description, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, the combination of these technical characteristics be not present lance
Shield all should be considered as described in this specification.
The several embodiments of the application above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, without departing from the concept of this application, various modifications and improvements can be made, these belong to the protection of the application
Range.Therefore, the scope of protection shall be subject to the appended claims for the application patent.
Claims (10)
1. a kind of business handling request processing method, which comprises
Business handling request is obtained, carries service identification in the business handling request；
Listening mode selection instruction determines business handling mode according to the mode selection command；
If the business handling mode be it is asynchronous it is self-service handle, obtain the corresponding original video of the service identification, wherein institute
Stating original video includes that an at least frame characteristics page, the characteristics page is provided with blank cell；
The original video is played, when being played to the characteristics page, acquires user's characteristic information, and by the user characteristics
Information is inserted to the blank cell, until video playing is completed, generates feature video；
The feature video is sent to self-service business handling server and carries out business handling.
2. the method according to claim 1, wherein obtain the corresponding original video of the service identification it
Before, the method also includes:
Open recording function；
Recoding service handles all business handling pages that middle terminal is shown, the business handling page includes operation pages and exhibition
Show the page；
Operable area in the operation pages is replaced with blank cell, generates characteristics page；
It connects displayed page and characteristics page generates original video.
3. according to the method described in claim 2, it is characterized in that, the connection displayed page and characteristics page generate original view
Frequently, comprising:
In recording process, the incidence relation between the page-tag and the next stage page of the upper level page is recorded；
The displayed page and the characteristics page are connected according to the incidence relation, is generated original with multiple branch's videos
Video.
4. a kind of business handling request processing method, which comprises
The business handling request that terminal uploads is received, creation Pending tasks, the Pending tasks are requested according to the business handling
It is associated with the feature video carried in the request；
When executing the Pending tasks, user characteristic data is extracted from setting in format unit in the feature video；
Business handling is carried out according to the user characteristic data, obtains business handling result；
The corresponding claimant's mark of the Pending tasks is searched according to the user characteristic data, the business handling result is sent out
It send to the claimant and identifies corresponding user terminal.
5. according to the method described in claim 4, it is characterized in that, the method also includes:
Registration user information is searched according to the user characteristic data, and obtains user from the registration user information and communicates letter
Breath；
The business handling result is sent to service request people according to user's communication information.
6. processing unit is requested in a kind of business handling, which is characterized in that described device includes:
Request module carries service identification in the business handling request for obtaining business handling request；
Business handling mode decision module is used for listening mode selection instruction, determines that business is done according to the mode selection command
Reason mode；
Original video obtain module, if for the business handling mode be it is asynchronous it is self-service handle, obtain the service identification
Corresponding original video, wherein the original video includes that an at least frame characteristics page, the characteristics page is provided with blank list
Member；
Feature video generation module, when being played to the characteristics page, acquires user characteristics for playing the original video
Information, and the user's characteristic information is inserted to the blank cell, until video playing is completed, generate feature video；
Data uploading module carries out business handling for the feature video to be sent to self-service business handling server.
7. device according to claim 6, which is characterized in that described device further include:
Original video generation module, for opening recording function；Recoding service handles all business handling pages that middle terminal is shown
Face, the business handling page includes operation pages and displayed page；By the operable area blank in the operation pages
Unit replaces, and generates characteristics page；It connects displayed page and characteristics page generates original video.
8. device according to claim 7, which is characterized in that the original video generation module is also used to recording
Cheng Zhong records the incidence relation between the page-tag and the next stage page of the upper level page；It is connected according to the incidence relation
The displayed page and the characteristics page generate the original video for having multiple branch's videos.
9. a kind of computer equipment, including memory and processor, the memory are stored with computer program, feature exists
In when the processor executes the computer program the step of realization any one of claims 1 to 3 or 4-5 the method.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
The step of method described in any one of claims 1 to 3 or 4-5 is realized when being executed by processor.
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| CN201811555207.XA CN109754218A (en) | 2018-12-19 | 2018-12-19 | Business handling request processing method, device, computer equipment and storage medium |
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| CN201811555207.XA CN109754218A (en) | 2018-12-19 | 2018-12-19 | Business handling request processing method, device, computer equipment and storage medium |
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| CN112070599A (en) * | 2020-08-27 | 2020-12-11 | 中国建设银行股份有限公司 | Asynchronous cash business processing method and device |
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