CN109409553A - A kind of power marketing business application system - Google Patents
A kind of power marketing business application system Download PDFInfo
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Abstract
The present invention is suitable for power supply service technology field, disclose a kind of power marketing business application system, applied to server, it include: self-service to handle module, for receive online client transmission apply to install application task, it concurrently delivers newspaper and fills application task to designated terminal, the progress msg for applying to install application task is fed back to client；Online reservation module is assigned to corresponding staff for that will apply to install application task, and reserves the work on the spot time for applying to install application task online with client；Trouble ticket dispatch module for papery work order electronization, automatically generates work order, electronic endorsement work order and remotely examines work order；Interactive service module for passing through different modes and client connection, and provides corresponding service.The present invention can solve the larger workload of staff in the prior art, the lower problem of the efficiency of business processing, it is possible to reduce the workload of staff reduces the custom queueing time, improves business processing efficiency.
Description
Technical field
The invention belongs to electric service technical field more particularly to a kind of power marketing business application systems.
Background technique
Power marketing business application system is the system using client as core.Wherein, service class and system management applications are all
It is provided based on unified efficient application support platform by highly integrated, the unified process cooperation of data and application for client
All kinds of business processings are completed in all kinds of services.Power marketing business application system provides for the management, operation and decision of electric power enterprise
Informational support, and data exchange and business collaboration are carried out by Enterprise Service Bus and external related service.
Traditional power marketing business application system is unit according to functional domain, is divided into according to standardized designs achievement
New clothes increase-volume and change electricity consumption, contract for the supply and use of electricity management, meter reading management, accounting management, electric fees charging and account, power utility check,
95598 customer services, asset management, stoichiometric point management, measuring system management, acquiring electric energy information, market management, line loss pipe
Reason, energy efficiency management, ordered electric management, customer relation management, client contact, inspection and work quality, customer profile data pipe
Business functions domain and 1 system support function domain such as reason.Wherein, the realization of most of functions requires manpower intervention, leads to work
Make the larger workload of personnel, the efficiency of business processing is lower.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of power marketing business application system, to solve in the prior art
Since the realization of most of functions requires manpower intervention, lead to the larger workload of staff, the efficiency of business processing compared with
Low problem.
The embodiment of the invention provides a kind of power marketing business application systems, are applied to server, comprising:
It is self-service to handle module, for receive online client transmission apply to install application task, concurrently deliver newspaper and fill application task
To designated terminal, the progress msg for applying to install application task is fed back to client；
Online reservation module is assigned to corresponding staff for that will apply to install application task, and pre- online with client
About apply to install the work on the spot time of application task；
Trouble ticket dispatch module for papery work order electronization, automatically generates work order, electronic endorsement work order and remotely examines work
It is single；
Interactive service module for passing through different modes and client connection, and provides corresponding service.
Optionally, self-service module of handling includes:
Apply to install and accept unit, for receive client transmission apply to install application information, according to apply to install application information generate report
Work order is filled, and work order will be applied to install and be sent to designated terminal, application information is applied to install and includes client's essential information, applies to install purpose and time limit
Information；
Progress queries unit is applied to install, applies to install query information for receive client transmission, and according to applying to install query information
Inquiry obtain it is corresponding apply to install query result, apply to install query information include apply to install work order number and/or apply to install work order title, apply to install
Query result includes having done link, having done link and worker information.
It is optionally, self-service to handle module further include:
It applies to install and presses unit, press information for receive client transmission, and information will be pressed and be sent to corresponding work
The terminal for making personnel, pressing information includes pressing requirement and change reason；
Satisfaction evaluation unit, for obtaining evaluation information of the client to the work development condition for applying to install work order；
Online customer service unit, for replying asking questions for client online.
Optionally, online reservation module includes:
Work order dispatch unit is assigned to corresponding staff for that will apply to install work order, and will apply to install work order and be sent to phase
The terminal of the staff answered；
Work on the spot appointment unit applies to install the timing information of work order for basis and client is reserved apply to install work order online
The work on the spot time, and the work on the spot time is sent to the terminal of corresponding staff.
Optionally, online reservation module further include:
Work order supervises and manage unit, for the remaining time threshold value according to the preset links for applying to install work order, in each ring
When the remaining working time of section reaches the link corresponding remaining time threshold value, link prompting message is generated, and sending link mentions
Wake up information to corresponding staff terminal.
Optionally, trouble ticket dispatch module includes:
Work order electronization unit generates electronic work order for scanning papery work order；
Business hall work order generation unit, the application information of client's pre-fill for receiving the transmission of electronic writing platform, receives body
Part card reads the identity information for the client that equipment is sent, and receives the signature of the client of electronic signature equipment transmission, and according to application
Information, identity information and signature generate work order；
Electronic endorsement administrative unit, for signing business change class work order online；
Electronic remote examines unit, for online long-range examination & approval work order.
Optionally, trouble ticket dispatch module further include:
Electronic work order query unit, for online query i.e. by overdue electronic work order, and Automatic sieve selects loss of learning
Electronic work order, generate the list of loss of learning work order；
Electronic work order monitoring unit, for periodically being spot-check to electronic work order, work order of finding the problem, and to problem work order
It is monitored in real time；
Electronic form template administrative unit, the template of the application list for providing different business for client.
Optionally, interactive service module includes:
Service appointment handles unit, for reserving the type of service of pending business online with client and handling the time；
Bi-directional chaining unit, for establishing the instant connection between client and between client and power grid；
Two dimensional code interactive unit, for generating the two dimensional code comprising different information, so that in business handling, client or work
Make personnel and obtains corresponding information by scanning the two-dimensional code.
Optionally, interactive service module further include:
Automatic information library administrative unit is extracted for establishing and safeguarding automatic information library according to notification information template automatically
Business information in automatic information library generates notification information according to business information, and notification information timing is pushed to relevant people
Member；
Critical importance upright stone tablet administrative unit, the time limit for the links according to different business require the reality with links
Border disposition automatically generates time limit prompting message, and sends the terminal of time limit prompting message to corresponding staff.
Optionally, two dimensional code interactive unit includes:
Client's two dimensional code customizes subelement, for generating client's two dimensional code comprising client identity information, so that work people
Member identifies client identity information by scanning client's two dimensional code；
Work order two dimensional code customizes subelement, for generating the work order two dimensional code comprising work order information, so that client is by sweeping
That retouches that work order two dimensional code checks work order handles progress；
It promotes two dimensional code and customizes subelement, for generating the popularization two dimensional code comprising promotion message, so that client is by sweeping
It retouches popularization two dimensional code and checks promotion message；
It services business card two dimensional code and customizes subelement, include the service business card two dimensional code for servicing card information for generating, with
Client is set to pass through the corresponding service business card of scan service business card two dimensional code addition.
Existing beneficial effect is the embodiment of the present invention compared with prior art: the power marketing business of the embodiment of the present invention
Application system include it is self-service handle module, for receive online client transmission apply to install application task, concurrently deliver newspaper dress application
Task feeds back the progress msg for applying to install application task to client to designated terminal；Online reservation module, for Shen will to be applied to install
Please task be assigned to corresponding staff, and reserve the work on the spot time for applying to install application task online with client；Work order
Circulate module, for papery work order electronization, automatically generates work order, electronic endorsement work order and remotely examines work order；Interactive service
Module for passing through different modes and client connection, and provides corresponding service；The embodiment of the present invention can solve in the prior art
The larger workload of staff, the lower problem of the efficiency of business processing, it is possible to reduce the workload of staff reduces visitor
Family queuing time improves business processing efficiency.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment for those of ordinary skill in the art without any creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is the schematic block diagram for the power marketing business application system that one embodiment of the invention provides；
Fig. 2 is the schematic block diagram for the power marketing business application system that further embodiment of this invention provides.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposed
Body details, so as to provide a thorough understanding of the present application embodiment.However, it will be clear to one skilled in the art that there is no these specific
The application also may be implemented in the other embodiments of details.In other situations, it omits to well-known system, device, electricity
The detailed description of road and method, so as not to obscure the description of the present application with unnecessary details.
In order to illustrate technical solutions according to the invention, the following is a description of specific embodiments.
Fig. 1 is the schematic block diagram for the power marketing business application system that one embodiment of the invention provides, for ease of description,
Only parts related to embodiments of the present invention are shown.Power marketing business application system provided in an embodiment of the present invention is applied to
Server.
As shown in Figure 1, power marketing business application system 1, comprising:
It is self-service to handle module 11, for receive online client transmission apply to install application task, concurrently deliver newspaper dress application appoint
Business feeds back the progress msg for applying to install application task to client to designated terminal.
Online reservation module 12, is assigned to corresponding staff for that will apply to install application task, and online with client
The work on the spot time of application task is applied to install in reservation.
Trouble ticket dispatch module 13 for papery work order electronization, automatically generates work order, electronic endorsement work order and long-range examination & approval
Work order.
Interactive service module 14 for passing through different modes and client connection, and provides corresponding service.
Wherein, client can be 95598 intelligent interaction websites and the application of palm electric power mobile phone etc..Designated terminal can be
The terminal of specified staff, such as can be the terminal of customer manager.
In embodiments of the present invention, self-service module 11 of handling receives the application materials that client is submitted by client, and will
Application information is sent to designated terminal by short message.It is sent automatically instead in key business link by modes such as clients or short message
Feedforward information makes client understand business handling process and points for attention.To realize that Business Process System services two-way interaction.
Online reservation module 12 realizes the system all standing of business hall business, service management specification in the Power supply business Room is pushed to fall
Ground reinforces business hall business personnel and takes the initiative in offering a hand, improves business hall in work on the spot mechanism and work plan, with line and formed mutually
It mends, is in time offering customers service, enhances field integrated service ability.
Trouble ticket dispatch module 13 include papery work order electronization, automatically generate work order, electronic endorsement management, electronic remote examine
It criticizes, electronic work order inquiry, electronic work order monitors and the functions such as electronic form template management.
Interactive service module 14 for intelligent interaction with client, support function include service appointment handle, bi-directional chaining,
The functions such as two dimensional code interaction, automatic information depositary management reason and critical importance upright stone tablet management, are realized fast between client by these functions
Speed interaction and response.
In addition, power marketing business application system 1 further includes new clothes increase-volume and change electricity consumption module, contract for the supply and use of electricity management
Module, meter reading management module, accounting management module, electric fees charging and account module, power utility check module, 95598 customer services
Module, assets management module, stoichiometric point management module, measuring system management module, acquiring electric energy information module, market management mould
Block, Controlling line loss module, energy efficiency management module, ordered electric management module, customer relationship management module, client contact's module,
Inspection and work quality module and customer profile material management module etc..
The realization of power marketing business application system 1 is needed to 95598 intelligent interaction websites, palm electric power mobile phone application-
High pressure version, palm electric power mobile phone application-low pressure version, enterprise portal system, sales service mobile application and electricity Baoying County E are with carrying out
It is integrated, wherein the integrated of 95598 intelligent interaction websites can make client by 95598 intelligent interaction websites to applying to install demand, press
It is required that, change reason, message, the record such as evaluation, and pass to power marketing business application system；It is answered by palm electric power mobile phone
With-high pressure version to demand of applying to install, press the records such as requirement, change reason, message, evaluation, and pass to power marketing business and answer
Use system；The identification of two dimensional code is completed by palm electric power mobile phone application-low pressure version and passes to power marketing service application system
System realizes that the electricity charge of power marketing business application system are inquired and pay dues；By integrated with enterprise portal system, realization collaboration
Work the electronization of papery trouble ticket dispatch, and by the encryption of the interaction between Electronic Signature technology realization system, anti-repudiation, deposit
The Electronic Signature of storage etc.；By the processed work on the spot list of sales service mobile application integration realization, new job note, examine
Batch and the information integrations such as Electronic Signature management；It is inquired by the electricity charge after the identification with electric Baoying County E integration realization two dimensional code.
Power marketing business application system provided in an embodiment of the present invention can solve the work of staff in the prior art
Measure larger, the lower problem of the efficiency of business processing, it is possible to reduce the workload of staff reduces the custom queueing time, mentions
High business processing efficiency.
As further embodiment of this invention, as shown in Fig. 2, self-service module 11 of handling includes:
Apply to install and accept unit 111, for receive client transmission apply to install application information, according to apply to install application information generate
Apply to install work order, and work order will be applied to install and be sent to designated terminal, apply to install application information include client's essential information, apply to install purpose and when
Limit information.
Progress queries unit 112 is applied to install, for receiving the query information of applying to install of client transmission, and is believed according to inquiry is applied to install
Breath inquiry obtain it is corresponding apply to install query result, apply to install query information include apply to install work order number and/or apply to install work order title, report
Dress query result includes having done link, having done link and worker information.
In embodiments of the present invention, apply to install accept unit 111 for receive client transmission apply to install application information, according to
It applies to install application information generation and applies to install work order, and work order will be applied to install and be sent to designated terminal.Wherein applying to install application information may include
Client's essential information applies to install the information such as purpose, timing information and expected results.
The characteristics of based on current customer demand, apply to install accept unit 111 for self-service on-line processing high-low pressure industry expand apply,
Including business such as new clothes, increase-volumes.
Apply to install accept unit 111 can by the collection of information understand client really be intended to, and in time and client progress
Contact starts relevant work.
Apply to install progress queries unit 112 be meet client understand project progress the needs of, existing 95598 telephone counseling,
On the basis of the channel of business hall consulting, the channel of online processing is enriched, supports the application of palm electric power mobile phone, 95598 intelligent interactions
Progress queries on the line of website, to business handling done link, do link, treatment people is inquired, for exist power
The operation flow of engineering can understand correlation engineering progress, project director's information in time.It, can be much of that for engineering lag
The reason of solving engineering lag and respective client manager information, contact method, can be answerred questions or tone information by on-line consulting
Equal interaction modes are linked up.
As further embodiment of this invention, as shown in Fig. 2, self-service handle module 11 further include:
Apply to install and press unit 113, for receive client transmission press information, and will press information be sent to it is corresponding
The terminal of staff, pressing information includes pressing requirement and change reason.
Satisfaction evaluation unit 114, for obtaining evaluation information of the client to the work development condition for applying to install work order.
Online customer service unit 115, for replying asking questions for client online.
In embodiments of the present invention, during transacting business, if changed original expeced time, other factors shadow
The case where needing to accelerate to apply to install progress or current schedules lag is rung, client can pass through the application of palm electric power mobile phone, 95598 intelligence
Energy interactive web site inputs correlation in advance and presses requirement and change reason, is recorded in submission system, notifies current business automatically
Link processing personnel and customer manager link up with client in time convenient for business personnel, formulate relevant work scheme.
After client traffic handles process, according to client in the application of palm electric power mobile phone, 95598 intelligent interaction websites
Register account number information carries out satisfaction evaluation work, questionnaire or the mode of key index evaluation can realize by inquiry, such as
During business handling, whether job schedule notice is timely, and whether staff's working attitude is satisfied with.
Client to associate power policy perhaps business handling require there are when query can by tone information or
The mode that line consulting is answerred questions is seeked advice to online operator on duty.Known simultaneously by the common Power policy problem formation of daily collection
Know library, automatically analyze customer issue, for same problems or the higher problem of frequency of occurrence, replied automatically, reduces visitor
The family waiting time improves efficiency of service.
As further embodiment of this invention, as shown in Fig. 2, online reservation module 12 includes:
Work order dispatch unit 121 is assigned to corresponding staff for that will apply to install work order, and will apply to install work order and be sent to
The terminal of corresponding staff.
Work on the spot appointment unit 122 applies to install the timing information of work order for basis and client is reserved apply to install work online
Single work on the spot time, and the work on the spot time is sent to the terminal of corresponding staff.
In embodiments of the present invention, after system applies to install application on receiving Client line, by pre-registration information by job note
It is dispatched to corresponding department and personnel is handled.Staff can understand customer demand by pre-registration information,
It can also determine customer demand by reserved contact method in time and Communication with Customer, start corresponding service process.
In the course of work that practical business is handled, part need of work to curstomer's site is operated on the spot, such as existing
Field customer service, site inspection, live inspection, situ metrology, collection in worksite and live collection etc..Operational staff is infused by client
The APP account or website user's account of volume are left a message to client in advance, are understood client's working days, are determined the work on the spot time, so as to
It goes on smoothly, can also be notified by modes such as phone, short message, mails by the contact method of client reservation in construction,
Arrange working time progress execute-in-place.
As further embodiment of this invention, as shown in Fig. 2, online reservation module 12 further include:
Work order supervises and manage unit 123, for the remaining time threshold value according to the preset links for applying to install work order, each
When the remaining working time of link reaches the link corresponding remaining time threshold value, link prompting message, and sending link are generated
Prompting message to corresponding staff terminal.
In embodiments of the present invention, the process that client's application is handled can be arranged each according to requirements such as policy rules in systems
The work timing of a stage or links, and preset corresponding remaining time threshold values, in the residue work of working stage link
When time reaches the link corresponding remaining time threshold value, link prompting message is generated, and sending link prompting message is to corresponding
Staff terminal, can notify related service personnel in time, carry out work disposal.
Business personnel can inquire client traffic in systems and handle the planned time of process and actually handle the time, according to looking into
Analysis is ask as a result, evading for wherein there may be the working links of lag risk to carry out tracking supervisor to risk.
As further embodiment of this invention, as shown in Fig. 2, trouble ticket dispatch module 13 includes:
Work order electronization unit 131 generates electronic work order for scanning papery work order.
Business hall work order generation unit 132, the application information of client's pre-fill for receiving the transmission of electronic writing platform, receives
Identity card reads the identity information for the client that equipment is sent, and receives the signature for the client that electronic signature equipment is sent, and according to Shen
It please information, identity information and signature generation work order.
Electronic endorsement administrative unit 133, for signing business change class work order online.
Electronic remote examines unit 134, for online long-range examination & approval work order.
In embodiments of the present invention, work order electronization unit 131 will can need to carry out the reconnoitring of field operation, install,
Middle inspection, final acceptance of construction, dress table connect the relevant work order of the sales services link such as electricity and carry out electronic reformation, with field operation end
End is used as carrier, using electronic chemical nonoculture as foundation, carries out field operation.
Business hall work order generation unit 132 can be by using electronic writing platform pre-fill application information, use in business hall
Identity card reads the identity information (ID card information) of equipment acquisition client, using hands such as electronic signature equipment acquisition customer signatures
Section reduces client and fills out single workload, realizes that customer electricity application exempts to fill out list and paperless office.Business hall work order generation unit
132 include electronics fill out it is single guidance, electronic documents are filled in, business information confirms, identification is accepted, the business hall end PC number label
The functions such as name, PDF workform management and live electronic workform management.
Electronic endorsement administrative unit 133 needs the business change class work order signed for Internal Transfer, realizes and operates on line,
Raising department signs treatment effeciency.Electronic endorsement administrative unit 133 mainly includes that electronic endorsement work order generates, Electronic Signature is tieed up
The functions such as shield, Electronic Signature encryption, Electronic Signature reply and Electronic Signature storage.
Electronic remote examines unit 134 and relies on mobile job platform as halfpace, is resorted to state's net safety approach
Technical solution, realize that electronic remote examines function, guarantee that intranet and extranet data exchange is unobstructed and communication security.Electronic remote examination & approval
Unit 134 includes that work order quickly examines, retracts and fill out the functions such as record with opinion.
As further embodiment of this invention, as shown in Fig. 2, trouble ticket dispatch module 13 further include:
Electronic work order query unit 135, for online query i.e. by overdue electronic work order, and Automatic sieve is selected information and is lacked
The electronic work order of mistake generates the list of loss of learning work order.
Electronic work order monitoring unit 136, for periodically being spot-check to electronic work order, work order of finding the problem, and to problem
Work order is monitored in real time.
Electronic form template administrative unit 137, the template of the application list for providing different business for client.
In embodiments of the present invention, electronic work order query unit 135 can be according to operating post, operator, worksheet
Time consults overdue electronic work order i.e., checks the specific electronic work order PDF of each link, individual electronic work order is checked in support
Business information and sign trace.System to lacking, filling in the automatic lookup screening of work order progress not in place, forms inventory and arranges automatically
Table and miss report, for operator with reference to use.
Electronic work order monitoring unit 136 is realized to currently work order, there are problem work orders to be monitored, check, spot-check doing
The overall monitor of electronic workform management realizes total quality and risk management.Electronic work order monitoring unit 136 is taken out including work order
It looks into, real-time tracking, problem are found and the functions such as mark and processing (reddish yellow green light).
Electronic form template administrative unit 137 provide include high pressure new clothes/increase-volume, low pressure new clothes/increase-volume, resident's new clothes/
Increase-volume, pause (volume reduction temporarily tears open, temporarily changes, restores) business, transfer of renaming change class, point family (and family), move table, cancellation and calibration etc.
The client of business applies for class list, the service template of site inspection class list, the business tine of support maintenance electronization list with
Default value.
Electronic form template administrative unit 137 supports the template application of electronic work order, according to Customs Assigned Number, type of service
Deng the template filtering and application for realizing electronic list.Electronic list after can realize business Auto-writing, reduce people
Work fills in workload.
As further embodiment of this invention, as shown in Fig. 2, interactive service module 14 includes:
Service appointment handles unit 141, for reserving the type of service of pending business online with client and handling the time.
Bi-directional chaining unit 142, for establishing the instant connection between client and between client and power grid.
Two dimensional code interactive unit 143, for generating the two dimensional code comprising different information, so that in business handling, client
Or staff obtains corresponding information by scanning the two-dimensional code.
It is about client's transacting business that service appointment handles unit 141 and provides online service in advance, provides service procedure introduction, closes
Key policy propaganda, business handling time reservation, fills out preposition service the lines such as single at the verification of required certificate online, according to system pair
The verification result of subscription-related information determines subscription time, and client can carry out business hall specified window transacting business in subscription time,
The probability being lined up and time are reduced, service experience is improved.
Bi-directional chaining unit 142 forms network interdynamic and connection immediately between client, between client and grid company, real
Now with the intelligent interaction of client, met customer need with optimal power quality and power supply reliability.Bi-directional chaining unit 142 wraps
Include classifying messages subscription, bill inquiry, power information inquiry and automatic customer service function.
Two dimensional code interactive unit 143 is to business handlings such as existing mobile operation, user information inquiry and business progress queries
When, convenient service is provided.Two dimensional code interactive unit 143 mainly include client's two dimensional code customize with identify, work order two dimensional code customization,
Promote two dimensional code customization, service business card two dimensional code customization.
As further embodiment of this invention, as shown in Fig. 2, interactive service module 14 further include:
Automatic information library administrative unit 144 is taken out for establishing and safeguarding automatic information library according to notification information template automatically
The business information being derived from dynamic information bank generates notification information according to business information, and notification information timing is pushed to correlation
Personnel.
Critical importance upright stone tablet administrative unit 145, requires and links for the time limit according to the links of different business
Actual treatment situation, automatically generate time limit prompting message, and send the terminal of time limit prompting message to corresponding staff.
In embodiments of the present invention, automatic information library administrative unit 144 is established and safeguards automatic information library, by short message,
Information is pushed to Electricity customers and business personnel by the forms such as 95598 site for service.Support the pipe to notification content template
Reason can extract business tine automatically according to template, form content of announcement, can regularly send the relevant personnel that notify, and
It checks whether and notifies successfully and whether repeat transmission etc..
Critical importance upright stone tablet administrative unit 145 can automatically generate internal control and client cooperates two-way milestone, realize visitor
The two-way restriction at family and internal control.Can according to each link of business control the time and user's link actual treatment situation,
System predicts electric power feeding time automatically.Meanwhile customer manager, after the demand that confirmed user's proposition, system is automatically by demand information
It is transmitted to responsible department and cooperation department, and is automatically reminded to relevant departments and timely responds to.
If responsible department does not timely respond to, system by automatic trigger expire supervisor and exceed the time limit notification etc. processes.Including industry
Business supervisor workbench, the setting of service response time limit, customer manager's early warning, operating officer's notice, customer manager's examination, service analysis
The contents such as report.
As further embodiment of this invention, two dimensional code interactive unit 143 includes:
Client's two dimensional code customizes subelement, for generating client's two dimensional code comprising client identity information, so that work people
Member identifies client identity information by scanning client's two dimensional code.
Work order two dimensional code customizes subelement, for generating the work order two dimensional code comprising work order information, so that client is by sweeping
That retouches that work order two dimensional code checks work order handles progress.
It promotes two dimensional code and customizes subelement, for generating the popularization two dimensional code comprising promotion message, so that client is by sweeping
It retouches popularization two dimensional code and checks promotion message.
It services business card two dimensional code and customizes subelement, include the service business card two dimensional code for servicing card information for generating, with
Client is set to pass through the corresponding service business card of scan service business card two dimensional code addition.
In embodiments of the present invention, the client two comprising client identity information can be generated in client's two dimensional code customization subelement
Tie up code.Customer electricity service card can increase client's two dimensional code of customization, generate the exclusive two-dimension code label of client according to client properties,
Client's two-dimension code label can be printed on power purchase card, customer electricity service card, it can in payment, business handling and Site Service
The two dimensional code for representing client identity is provided, electric service personnel is facilitated to scan Direct Recognition client identity.
The work order two dimensional code comprising work order information can be generated in work order two dimensional code customization subelement.When the transacting business of business hall
Produce the job note with work order two dimensional code, can be scanned by mobile phone after client's transacting business work order two dimensional code can directly with
What track checked work order handles progress.During the interaction of inside and outside screen service, client can also be tracked on line with barcode scanning work order two dimensional code
Business handling progress.
Promoting two dimensional code customization subelement can be generated the popularization two dimensional code comprising promotion message.Business hall attendant can
Production is with the mobile phone terminal application propagating poster or promotional plate (electronics panel) for promoting two dimensional code, after customer scans promote two dimensional code
The downloading interface of mobile phone terminal or electricity Baoying County E can be jumped to, or directly concern wechat public platform services window.
The service business card two dimensional code comprising service card information can be generated in service business card two dimensional code customization subelement.Business
The window services such as Room large power consumers manager, section meter reader, which represent, can make the service business card with service business card two dimensional code,
Client is using can add corresponding service business card after mobile phone scan service business card two dimensional code.
Power marketing business application system provided in an embodiment of the present invention meets state's planar network architecture design business structure, using frame
Structure, data framework, Technical Architecture, the big architecture design principle of security architecture five.
Application architecture defers to former sales service application framework, perfect " new clothes, increase-volume and change electricity consumption " service class.
It is designed according to sales service application data framework, concentrates deployment base data, information shelves in (city) company home office, province
Case data, process processing data, periodic data, electric energy real time data, document data and statistical query data etc., company home office
And the prefecture-level company having under its command and base's power supply unit all pass through network connection to (city) company home office of provinceing, realization customer service,
The business processings such as electricity bill control, electrical energy measurement, integrated management, market-oriented sale of electricity, increase industry in sales service application database
Expand workflow reengineering table structure, integrates work and use service call mode, integrated by Enterprise Service Bus, data center.
Technical Architecture is divided into client layer, access expression layer, Business Logic, data Layer (comprising data mapping layer sum number
According to source) and base platform, pass through the bearing relation of each hierarchical system inter-module service, realization system function.Client layer is used
In the client, including browser, multipad, wireless application etc. of access application system and processing human-computer interaction；Interface
Control layer can be further subdivided into access service layer and webpage representation layer；Business Logic, can for disposing business logic components
It is subdivided into business processing logic component and base application support component；Data Layer is made of data mapping layer and data source, data
The access encapsulation in the complete paired data source of mapping layer, and the design and implementation of Business Logic is made to focus more on the function of system itself
Energy.Meanwhile the presence of data mapping layer shields dependence of the Business Logic to bottom data storage form, enables application system
Enough adapt to a plurality of types of databases.Data source specifically includes that database, internal storage data, message queue, disk file etc.；Base
Plinth framework mainly includes the platforms such as network, host, storage, backup, audio access.
Power marketing business application system provided in an embodiment of the present invention can be connected front end and backstage, construct " internet
+ " marketing service innovation system, General Promotion marketing service innovation ability；It may be implemented self-service on the round-the-clock line of client to handle height
Low pressure industry expands application, project progress inquiry, presses and satisfaction evaluation；Business hall may be implemented actively to reserve, assign work immediately
Single and all-the-way tracking supervisor, the initiative of comprehensive promotion service；High-low pressure industry may be implemented and expand service field work order and archives
The intelligent circulation of information, meets the quick response of customer service requirement；By reservation handle, bi-directional chaining, two dimensional code interaction,
The functions such as the management of critical importance upright stone tablet, automatic information depositary management reason, meet the rapid response to customer's need of client, realize service mode
Networking is interconnected to extend.
It should be noted that the power marketing business application system embodiment shown in above-mentioned diagram is used only for illustrating, and
It is not configured to the restriction of power marketing business application system, may include components more more or fewer than diagram, or combine certain
A little components or different components.For example, some, well known to a person skilled in the art device, component or modules etc..
In embodiment provided herein, it should be understood that disclosed power marketing business application system can be with
It realizes by another way.For example, power marketing business application system embodiment described above is only schematical,
For example, the self-service division for handling module, online reservation module, trouble ticket dispatch module and interactive service inside modules of internal system,
Only a kind of example of division, there may be another division manner in actual implementation, or some features can be ignored, or does not hold
Row.Another point, shown or discussed mutual connection or is directly connected to or communication connection can be through some interfaces,
Above-described connection type can be electric connection, mechanical connection or other forms.
The various pieces as illustrated by the separation member may or may not be physically separated.
Embodiment described above is only to illustrate the technical solution of the application, rather than its limitations；Although referring to aforementioned reality
Example is applied the application is described in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the spirit and scope of each embodiment technical solution of the application that it does not separate the essence of the corresponding technical solution should all
Comprising within the scope of protection of this application.
Claims (10)
1. a kind of power marketing business application system, which is characterized in that be applied to server, comprising:
It is self-service to handle module, application task is applied to install for receive client transmission online, and applies to install application task described in sending
To designated terminal, by the progress msg feedback for applying to install application task to the client；
Online reservation module for the application task of applying to install to be assigned to corresponding staff, and exists with the client
The work on the spot time of application task is applied to install described in line reservation；
Trouble ticket dispatch module for papery work order electronization, automatically generates work order, electronic endorsement work order and remotely examines work order；
Interactive service module for passing through different modes and client connection, and provides corresponding service.
2. power marketing business application system according to claim 1, which is characterized in that described self-service to handle module packet
It includes:
It applies to install and accepts unit, apply to install application information for receive that the client sends, to apply to install application information raw according to described
At applying to install work order, and the work order of applying to install is sent to the designated terminal, the application information of applying to install includes that client believes substantially
It ceases, apply to install purpose and timing information；
Progress queries unit is applied to install, applies to install query information for receive that the client sends, and apply to install inquiry according to described
Information inquire to obtain it is corresponding apply to install query result, the query information of applying to install includes applying to install work order number and/or applying to install work order
Title, the query result of applying to install includes having done link, having done link and worker information.
3. power marketing business application system according to claim 2, which is characterized in that the self-service module of handling also is wrapped
It includes:
It applies to install and presses unit, press information for receive that the client sends, and the information of pressing is sent to correspondence
Staff terminal, it is described press information include press requirement and change reason；
Satisfaction evaluation unit, for obtaining evaluation information of the client to the work development condition for applying to install work order；
Online customer service unit, for replying asking questions for client online.
4. power marketing business application system according to claim 1, which is characterized in that the online reservation module packet
It includes:
Work order dispatch unit is assigned to corresponding staff for that will apply to install work order, and will apply to install work order and be sent to the phase
The terminal of the staff answered；
Work on the spot appointment unit, for according to apply to install work order timing information and the client reserve online described in apply to install work
Single work on the spot time, and the work on the spot time is sent to the terminal of corresponding staff.
5. power marketing business application system according to claim 4, which is characterized in that the online reservation module is also wrapped
It includes:
Work order supervises and manage unit, for the remaining time threshold value according to the preset links for applying to install work order, in each ring
When the remaining working time of section reaches the link corresponding remaining time threshold value, link prompting message is generated, and send the ring
Save the terminal of prompting message to corresponding staff.
6. power marketing business application system according to claim 1, which is characterized in that the trouble ticket dispatch module packet
It includes:
Work order electronization unit generates electronic work order for scanning papery work order；
Business hall work order generation unit, the application information of client's pre-fill for receiving the transmission of electronic writing platform, receives identity card
The identity information for the client that equipment is sent is read, receives the signature for the client that electronic signature equipment is sent, and according to the application
Information, the identity information and the signature generate work order；
Electronic endorsement administrative unit, for signing business change class work order online；
Electronic remote examines unit, for online long-range examination & approval work order.
7. power marketing business application system according to claim 6, which is characterized in that the trouble ticket dispatch module is also wrapped
It includes:
Electronic work order query unit, for online query i.e. by overdue electronic work order, and Automatic sieve selects the electricity of loss of learning
Sub- work order generates the list of loss of learning work order；
Electronic work order monitoring unit, for periodically being spot-check to electronic work order, work order of finding the problem, and problem work order is carried out
Real time monitoring；
Electronic form template administrative unit, the template of the application list for providing different business for client.
8. power marketing business application system according to claim 1, which is characterized in that the interactive service module packet
It includes:
Service appointment handles unit, for reserving the type of service of pending business online with client and handling the time；
Bi-directional chaining unit, for establishing the instant connection between client and between client and power grid；
Two dimensional code interactive unit, for generating the two dimensional code comprising different information, so that in business handling, client or work people
Member obtains corresponding information by scanning the two-dimensional code.
9. power marketing business application system according to claim 8, which is characterized in that the interactive service module is also wrapped
It includes:
Automatic information library administrative unit, for establishing and safeguarding automatic information library, extracted automatically according to notification information template described in
Business information in automatic information library generates notification information according to the business information, and the notification information timing is pushed
To related personnel；
Critical importance upright stone tablet administrative unit, the time limit for the links according to different business require the practical place with links
Situation is managed, automatically generates time limit prompting message, and send the terminal of the time limit prompting message to corresponding staff.
10. power marketing business application system according to claim 8, which is characterized in that the two dimensional code interactive unit
Include:
Client's two dimensional code customizes subelement, for generating client's two dimensional code comprising client identity information, so that staff is logical
Over-scan client's two dimensional code identification client identity information；
Work order two dimensional code customizes subelement, for generating the work order two dimensional code comprising work order information, so that client passes through scanning institute
That states that work order two dimensional code checks work order handles progress；
It promotes two dimensional code and customizes subelement, for generating the popularization two dimensional code comprising promotion message, so that client passes through scanning institute
It states popularization two dimensional code and checks promotion message；
It services business card two dimensional code and customizes subelement, include the service business card two dimensional code for servicing card information for generating, so that objective
Family is by scanning the corresponding service business card of service business card two dimensional code addition.
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Application publication date: 20190301 |