CN108921304A - A kind of processing method of electric service, system and mobile operation client - Google Patents
A kind of processing method of electric service, system and mobile operation client Download PDFInfo
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Abstract
The invention discloses a kind of processing methods of electric service, are applied to mobile operation client, including：When the processing for receiving electric service is requested, the type of the processing request is parsed；According to the type of the processing request, processing request is sent to processing module corresponding with the type；And the corresponding processing module of processing request under choose the micro- application of target corresponding with the type, the processing is requested to handle according to the target micro- application.Above-mentioned processing method, when the processing for receiving electric service is requested, the processing is requested to handle in the mobile operation client, it avoids when handling different electric service request in the prior art, the problem of frequent switching between terminal system, complicated operation, is unable to satisfy quickly processing electric service demand.
Description
Technical field
The present invention relates to electric power, technical field more particularly to a kind of processing method of electric service, system and movement are matched by battalion
Operation client.
Background technique
In recent years, under the overall background of power grid enterprises' integrated services, power grid enterprises are by increasing power grid construction investment, strengthening
A series of measures, the small towns electric service levels such as power supply station's management are obviously improved.For personal management, various sides can be passed through
Formula transfers employee's work incentive, and the performance management for strengthening power grid enterprises is horizontal, for specific business, can expand distribution make an inspection tour,
Repairing O&M, battalion facilitate power supply station personnel to carry out field operation, further increase the functionization of field operation with the functions such as collecting and recording
Degree promotes integrated services degree, realizes one hilllock multipotency of power supply station first-line staff, service one-time-reach-place.
Since (city) power grid enterprises of each province promote fine-grained management, the service application of Township Merging is more and more, when connecing
It receives different when being requested for electric treatment, needs that frequent switching, complicated operation between terminal system, be unable to satisfy quick processing
Electric service demand.
Summary of the invention
In view of this, the present invention provides a kind of processing method of electric service, system and mobile operation client, to
It solves to need frequent switching, operation more multiple between terminal system in the prior art when receiving the different requests for electric treatment
It is miscellaneous, it is unable to satisfy the problem of quickly handling electric service demand.Concrete scheme is as follows：
A kind of processing method of electric service is applied to mobile operation client, including：
When the processing for receiving electric service is requested, the type of the processing request is parsed；
According to the type of the processing request, processing request is sent to processing module corresponding with the type；
And the corresponding processing module of processing request under choose the micro- application of target corresponding with the type, foundation institute
The micro- application of target is stated to handle processing request.
Above-mentioned method, optionally, when the type is scene rush to repair, in processing mould corresponding with the processing request
The micro- application of target corresponding with the type is chosen under block, and processing packet is carried out to processing request according to the target micro- application
It includes：
It is requested according to scene rush to repair, repairs in processing module choose and scene rush to repair request corresponding first at the scene
The micro- application of target；
According to the micro- application of the first object, scene rush to repair processing request is sent to target operation personnel；
When receiving the process instruction that target operation personnel request the scene rush to repair, the scene rush to repair is requested
Location information be sent to the target operation personnel；
When receiving processing completion instruction of the target operation personnel to the worksheet processing, the scene rush to repair request is obtained
Processing record.
Above-mentioned method optionally further includes：
When the duration for receiving the process instruction meets preset duration or when target operation personnel are not present, send
Press request；
It is chosen in the scene rush to repair processing module and presses the corresponding micro- application of second target of request with described；
According to the micro- application of the second target, transmission presses notice to what the scene rush to repair was requested.
Above-mentioned method optionally further includes：
When receiving the change request for requesting corresponding power supply unit location information with the scene rush to repair, matches in battalion and adopt
It records and chooses the micro- application of third target corresponding with the change request in module；
Power supply unit location information corresponding with scene rush to repair request is carried out in the micro- application of third target
Change.
Above-mentioned method, optionally, when type basis support, in processing module corresponding with the processing request
It is lower to choose the micro- application of target corresponding with the type, processing packet is carried out to processing request according to the target micro- application
It includes：
It is requested according to base support, the 4th target corresponding with base support request is chosen in base support module
Micro- application；
According to the micro- application of the 4th target, base support request is handled.
Above-mentioned method, optionally, when type battalion is with collecting and recording, in processing module corresponding with the processing request
It is lower to choose the micro- application of target corresponding with the type, processing packet is carried out to processing request according to the target micro- application
It includes：
Match according to the battalion and collect and record request, matches to collect and record to choose to match with the battalion in module in battalion and collect and record request the corresponding 5th
The micro- application of target；
According to the micro- application of the 5th target, the battalion is handled with collecting and recording request.
Above-mentioned method optionally further includes：
When detecting addition or removal request to any micro- application, by any micro- application according to corresponding
Preset interface be added or delete operation.
A kind of processing system of electric service is applied to mobile operation client, including：
Resolution unit, for parsing the type of the processing request when the processing for receiving electric service is requested；
Processing request is sent to and the type pair by transmission unit for the type according to the processing request
The processing module answered；
Processing unit, for and the corresponding processing module of processing request under selection target corresponding with the type
Micro- application is handled processing request according to the micro- application of the target.
Above-mentioned system, optionally, the processing unit includes：
Subelement is chosen, for being requested according to scene rush to repair, repairs to choose in processing module at the scene and be robbed with the scene
Repair the corresponding micro- application of first object of request；
First transmission sub-unit, for according to the micro- application of the first object, scene rush to repair processing request to be sent
Give target operation personnel；
Second transmission sub-unit, for working as the process instruction for receiving target operation personnel and requesting the scene rush to repair
When, the location information that the scene rush to repair is requested is sent to the target operation personnel；
Subelement is obtained, for obtaining institute when receiving processing completion instruction of the target operation personnel to the worksheet processing
State the processing record of scene rush to repair request.
A kind of mobile operation client, including：Scene rush to repair module, battalion, which matches, collects and records module, base support module and control
Module, wherein：
The scene rush to repair module, for scene rush to repair request handle, including：It relieves micro- application, repairing group
Single-pass knows micro- application, repairs the micro- application of order, presses the micro- application of work order order, the micro- application of table is torn at scene open, and localization of fault is micro- to answer
With the micro- application of, Distribution GIS navigation Service and on-site coordination and link up micro- application；
The battalion is with collecting and recording module, for handling with collecting and recording request battalion, including：Information collects and records micro- application and information
Check micro- application；
The base support module, for base support request handle, including：The micro- application of meter reading path planning,
The micro- application of prompting message, the micro- application of knowledge base, electronic channel promote micro- application, the micro- application of abnormal conditions processing, user account pipe
Micro- application is managed, the micro- application of field operation management and field operation analyze micro- application；
The control module, for parsing the type of the processing request when the processing for receiving electric service is requested,
According to it is described processing request type, by the processing request be sent to processing module corresponding with the type, with it is described
Processing requests to choose the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to institute
Processing request is stated to be handled.
Compared with prior art, the present invention includes the following advantages：
The invention discloses a kind of processing methods of electric service, are applied to mobile operation client, including：When receiving
When the processing request of electric service, the type of the processing request is parsed；According to the type of the processing request, by the processing
Request is sent to processing module corresponding with the type；Under processing module corresponding with the processing request choose with it is described
The micro- application of the corresponding target of type is handled processing request according to the micro- application of the target.Above-mentioned processing method,
When the processing for receiving electric service is requested, the processing is requested to handle in the mobile operation client, is avoided
When in the prior art handling different electric service requests, frequent switching between terminal system, complicated operation, is unable to satisfy
Quickly the problem of processing electric service demand.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of electric service processing method flow chart disclosed in the embodiment of the present application；
Fig. 2 is a kind of mobile operation client framework schematic diagram disclosed in the embodiment of the present application；
Fig. 3 is a kind of another method flow diagram of electric service processing method disclosed in the embodiment of the present application；
Fig. 4 is a kind of electric service processing system structural block diagram disclosed in the embodiment of the present application.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention
It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one
The widest scope of cause.
The present invention provides a kind of processing method of electric service, system and mobile operation client, the processing method
It is applied to the mobile operation client with processing system, the mobile operation client is used for at electric service request
Reason, the mobile operation client may be mounted in mobile phone, computer or other preferred terminals, and the processing method is held
Row process is as shown in Figure 1, include step：
S101, when receive electric service processing request when, parse it is described processing request type；
In the embodiment of the present invention, the type of the processing request of the electric service can request for scene rush to repair, basis branch
Support request or battalion, when the processing for receiving electric service is requested, parse the processing request with request is collected and recorded, it is preferred that
The class of the processing request is determined according to the different of mark for every a kind of or each processing request one mark of distribution
Type.
Processing request is sent to processing corresponding with the type by S102, the type requested according to the processing
Module；
In the embodiment of the present invention, it is preferred that there are corresponding relationships between the mark and the processing module, such as：Institute
The each request stated in scene rush to repair request can be respectively A1, A2 ... An, two scenes corresponding with scene rush to repair request
The mark for repairing processing module can be A, and the initial according to mark determines that corresponding processing module is requested in the processing, when
So, other preferred embodiments are also suitable.
S103, the micro- application of target answered with the type is chosen under processing module corresponding with the processing request, according to
Processing request is handled according to the target micro- application.
In the embodiment of the present invention, it is preferred that in the case where corresponding processing module is requested in affiliated processing comprising multiple micro- applications, really
The processing is requested to handle by the micro- application of the target by the fixed micro- application of target corresponding with the processing request.
It, will be described any micro- when detecting addition or removal request to any micro- application in the embodiment of the present invention
Using being added according to corresponding preset interface or delete operation.
The invention discloses a kind of processing methods of electric service, are applied to mobile operation client, including：When receiving
When the processing request of electric service, the type of the processing request is parsed；According to the type of the processing request, by the processing
Request is sent to processing module corresponding with the type；Under processing module corresponding with the processing request choose with it is described
The micro- application of the corresponding target of type is handled processing request according to the micro- application of the target.Above-mentioned processing method,
When the processing for receiving electric service is requested, the processing is requested to handle in the mobile operation client, is avoided
When in the prior art handling different electric service requests, frequent switching between terminal system, complicated operation, is unable to satisfy
Quickly the problem of processing electric service demand.
In the embodiment of the present invention, the mobile operation client includes：Scene rush to repair module, battalion, which matches, collects and records module, basis
Supporting module and control module, wherein：
The scene rush to repair module, for scene rush to repair request handle, including：It relieves micro- application, repairing group
Single-pass knows micro- application, repairs the micro- application of order, presses the micro- application of work order order, the micro- application of table is torn at scene open, and localization of fault is micro- to answer
With the micro- application of, Distribution GIS navigation Service and on-site coordination and link up micro- application；
The battalion is with collecting and recording module, for handling with collecting and recording request battalion, including：Information collects and records micro- application and information
Check micro- application.
The base support module, for base support request handle, including：The micro- application of meter reading path planning,
The micro- application of prompting message, the micro- application of knowledge base, electronic channel promote micro- application, the micro- application of abnormal conditions processing, user account pipe
Micro- application is managed, the micro- application of field operation management and field operation analyze micro- application；
The control module, for parsing the type of the processing request when the processing for receiving electric service is requested,
According to it is described processing request type, by the processing request be sent to processing module corresponding with the type, with it is described
Processing requests to choose the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to institute
Processing request is stated to be handled.
Wherein, the mobile operation client receives Business Process System, power utility check, the electricity sent from Intranet support system
Expense copies the prompting for the related job task or affairs such as urging, measure dismounting, according to progress production plan peace situations such as personnel, equipment
Row, mobile operating personnel is independent according to schedule or the completion movement operation that cooperate with mobile application service interaction, and by job execution
Situation feeds back to Intranet support system.
The service application that the mobile operation client is supported includes：Scene rush to repair, battalion with collect and record, base support etc..
It is described in detail below：
Wherein, the scene rush to repair realizes that live traffic personnel complete repairing worksheet processing notice by mobile terminal, repairing connects
List presses the work such as work order order, repairing work data synchronization, localization of fault, and fault point is accurately positioned, arrives in time live
Repairing is completed, while work is repaired by the modes remote assistant such as management of relieving, live assistance and communication, promotes scene rush to repair
Efficiency and quality.
The battalion passes through the collecting and recording and checking with final word of mobile terminal completion battalion, period with realization Field Force is collected and recorded
Property the information such as maintenance meter, electricity box, the coordinate of the equipment such as transformer and incidence relation, ensure marketing, distribution side apparatus correlation
The accuracy of information, to support such as power supply plan auxiliary to formulate the orderly development of other business.
The base support includes meter reading path planning, knowledge base, electronic channel is promoted, abnormal conditions are handled, user's account
Number management etc. basic functions.
The mobile operation client uses high efficiency, highly reliable micro- application model, according to type of service, processing links
Etc. dimensions, the division of power marketing live traffic is independent micro- application and is realized, the fast of power marketing live traffic is flexibly supported
Speed variation, and by establishing integrated interface with core business systems such as power marketing service application, power information acquisitions, receive core
The task of heart operation system, the processing result of feed back on-site operation.Micro- application customized can manage, and pass through customized pipe
Reason realizes that the operation such as the integrated of these functional modules, authentication, application, cancellation, including client application acquisition of information, client are answered
With the functions such as retrieval, client application is integrated, client application authenticates, client application uses, client application cancellation.
In the embodiment of the present invention, the configuration diagram of the mobile operation client is as shown in Figure 2, it is preferred that uses
TOGAF framework, including：View layer, view model layer, data model layer, service layer and platform component layer.Wherein, the view
Layer completes interface typesetting by HTML+CSS.The automatic of data model layer and view layer data may be implemented in the view model layer
Mapping, while user mutual behavior for example clicked etc. and to be handled.The data model layer sends and returns to by service layer
Data are returned to be handled.The interaction of service layer's processing and the mobile operation application platform in rear end.The platform assembly layer be with
The relevant various types of components of platform, are broadly divided into interface module, apparatus assembly, system component and third party's component.Wherein
Interface module is mainly some associated components that operation is interacted with external system, as intranet security accesses component, certification group
Part etc..Apparatus assembly predominant package is some such as to take a picture with device characteristics relevant operation, location-based service, location information etc..System group
Part mainly provides some fundamental operations of the system level of mobile device offer, such as audio-video component, short message, Telephone Package etc..
Third party's component mainly provides some third-party components, such as speech recognition, the components such as two dimensional code.
In above-mentioned layer architecture, two-way tune is used between view layer, view model layer, data model layer and service layer
With the local portion other than view model layer does not handle user mutual behavior event, and cross-layer is forbidden to call.Electric power seeks distribution end
Integrated mobile operation client is communicated by platform assembly layer with the service interaction layer of server-side, realizes client and server-side
Interaction.
Platform assembly layer can call the component of mobile application development platform, mainly include console module, public module and pipe
Manage the component of module.Console module includes platform release adaptation module, device characteristics adaptation module and browser engine adaptation, is put down
Platform version adaptation module is used to be adapted to Android, iOS bottom local Development Framework；Device characteristics adaptation module is used to handle screen
The processing that curtain is adapted to and equipment is special；Browser engine adaptation module is mainly used to be adapted to based on the clear of wechat, Webkit etc.
Look at device.Public module mainly handles some general bottom operations of mobile application, such as the asynchronous downloading of picture, the visit of network layer
It asks, memory management etc..Management module divides application management module and assembly management module, and application management module is substantially carried out using phase
The various management operation closed；Assembly management is substantially carried out the registration of component and its management of life cycle.
In the embodiment of the present invention, when the type is scene rush to repair, in processing module corresponding with the processing request
Side lower to choose the micro- application of target corresponding with the type, that the processing request is handled according to the target micro- application
Method process is as shown in figure 3, include step：
S201, it is requested according to scene rush to repair, it is corresponding with scene rush to repair request to repair selection in processing module at the scene
The micro- application of first object；
In the embodiment of the present invention, the field repairing processing module includes：
It relieves and manages micro- application：Management of relieving realizes that going on duty or going off duty for repairing teams and groups transfers function with teams and groups, relieves
Group information includes：Handover time, teams and groups' title, responsible person, crewmember, recovery vehicle information, Work tool and material handover.
Repairing worksheet processing notifies micro- application：Repairing worksheet processing notifies the different modes distributed according to task, to the work of different range
Make personnel and carries out task reminders.Including robbing single mode：It distributes task and repairs stationary point to gridding, all repairing teams and groups in stationary point
Task reminders can be received；Directly send mode：Directly distribute some repairing teams and groups, only the repairing class under task to repairing stationary point
Group can just receive prompting；Two-stage worksheet processing mode：Task is distributed to repairing stationary point responsible person, then task is distributed to certain by responsible person
A repairing teams and groups, the repairing teams and groups receive task reminders.
Repair the micro- application of order：Mission dispatching will be repaired to mobile terminal, work in a manner of message active push by repairing order
It is received as personnel after repairing task message, clicks reception task and simultaneously put down the mobile operation application in the feedback of reception state rear end
Platform, mobile terminal can retract the task of wrong group.After repairing order, mobile terminal downloads repairing task relevant information, staff
Can according to user contact, contact method, report address for repairment, user reports the information such as situation for repairment and directly contacts client, carry out failure inquiry
It asks.
Press the micro- application of work order order：Pressing work order order is mainly that work order is pressed in the mobile operation application platform reception in rear end
Afterwards, it is matched with existing repairing work order, and information will be pressed and be sent in mobile operation client.Mobile operation client
It need to prompt operator and provide the number and summary info of repairing task, with different color marks.Wherein, the production of work order is pressed
Life is due to micro process or untreated completion in preset duration to repairing task.
Repairing work data synchronizes micro- application：The on-the-spot record file of repairing work data synchronizing moving operation client exists
Mobile terminal device locally saves, including photo, video, recording.After user can realize the upload of file data by the function
It holds mobile operation application platform and removes local file.
Repairing task handles and records micro- application：The processing of repairing task and record are that repairing teams and groups personnel are remembered by this application
Record field operation situation.It specifically includes：Process record (reaches scene, reconnoitres report, repair record, restore power transmission), material neck
With record, supplies consumption record, in-situ processing situation record, customer satisfaction record, live unstructured data record (language
Sound, photo, video) and task transfer (rollback) application etc..For reaching on-the-spot record, when repairing work order has exact fault point
When coordinate, by calculating fault point at a distance from repair personnel, when clicking arrival scene only within the scope of certain distance, just permit
Perhaps record will be reached and be uploaded to the mobile operation application platform in rear end.It for unstructured data, stores, and remembers in the terminal
The incidence relation for recording the data such as picture, video, audio and repairing work order, facilitates archive.
The micro- application of localization of fault：Localization of fault scans user's meter by terminal by bar code scan, repair personnel
Bar code, or shooting photo obtain table number information using image recognition technology, using battalion with perforation data, find to application
Family assists determining faulty equipment.
Failure studies and judges the micro- application of information Auxiliary support：Failure, which studies and judges information Auxiliary support, to be repairing teams and groups personnel while can look into
See that the corresponding repairing work order information of repairing task (reporting user for repairment containing other are merged in work order information and platform area) and failure are ground
Sentencing result, (failure of the mobile operation application platform analysis in rear end studies and judges information, including scheduled outage information, higher level's power supply point, doubts
Like faulty equipment etc.).
Battalion is with the micro- application of perforation data correction：Battalion is discovery repairing after repair personnel reaches scene with perforation data correction
Fail address information and actual fail address in work order have deviation, and repair personnel is in the exact failure of mobile terminal records
Location (contains coordinate), and information is uploaded to the mobile operation application platform system in rear end.
The micro- application of GIS navigation Service：GIS navigation Service be at the scene in operation process need to be reported for repairment according to user address or
The information such as coordinate provide fault point place road navigation, the service such as path planning for repair personnel.
Live assistance and the micro- application of communication：Live assistance and communication are that repairing teams and groups can initiate expert's branch on mobile terminals
The session for holding property is linked up, including ordinary conversation and task session (around the communication session of specific repairing task), conversation recording
Information includes text, recording and photo.
Repairing material service condition records micro- application：Repairing material service condition record is mobile terminal operation at the scene
Need to record in the process material receive and service condition, for the service condition of material can according to each field management require spirit
The material variety and detail situation that customization living needs to record, scene uploads the case where record, convenient for doing cost to repairing process
Analysis.
Job enquiry counts micro- application：Job enquiry statistics is that job enquiry provides work order quantity statistics and detail checks function
Can, query context can only check the current work order statistical information logged in people administrative area according to authority configuration.
The scene rush to repair request can be sent to repairing worksheet processing according to concrete condition, repair order, press appointing in work order
One micro- application of meaning, corresponding with scene rush to repair request is the micro- application of first object.
S202, according to the micro- application of the first object, scene rush to repair processing request is sent to target operation personnel；
In the embodiment of the present invention, the scene rush to repair is requested to be sent to corresponding mesh according to the micro- application of the first object
Mark staff.
S203, when receiving the process instruction that target operation personnel request the scene rush to repair, the scene is robbed
The location information for repairing request is sent to the target operation personnel；
In the embodiment of the present invention, when receiving the process instruction that target operation personnel request the scene rush to repair, according to
According to localization of fault and/or GIS navigation Service, the location information that the scene rush to repair is requested is sent to the target operation people
Member.
S204, when receiving target operation personnel and completing instruction to the processing of the worksheet processing, obtain the scene rush to repair
The processing of request records.
In the embodiment of the present invention, when receiving processing completion instruction of the target operation personnel to the worksheet processing, repairing
Work data synchronizes micro- application, and repairing material service condition records micro- application, and repairing task handles and record one in micro- application
It is a or several, obtain the processing record of the scene rush to repair request.
In the embodiment of the present invention, is requested according to base support, choose in base support module and asked with the base support
The micro- application of corresponding 4th target is asked, according to the micro- application of the 4th target, base support request is handled,
In, the base support module includes：
The micro- application of meter reading path planning：The micro- main passage path navigation feature of application of meter reading path planning, positions current institute
In place and terminal need to be arrived at, by the mobile operation application platform automatic path planning in rear end and is pushed to mobile operation client,
Whole process navigation, it is accurate that field personnel is guided to reach scene, it carries out the work.
The micro- application of prompting message：The micro- application of prompting message mainly includes two aspects, is external pushed information on one side
It reminds, the message pushed from systems such as sales service applications can be reminded in time；It on the other hand is the message of key node
It reminds, when contacting client, reaching three scene, feedback processing result task nodes, system can be provided when being pressed for time and be mentioned
It wakes up.It reminds by the way of vibration plus jingle bell, alert interval and vibration mode are configurable.Whether each node needs to remind can be with
It is modified by system setting.Key task node is reminded independent of network, i.e., still effective in off-line case.
The micro- application of knowledge base：Offline knowledge base is established in the micro- application of knowledge base, and field personnel can be by searching for knowledge
The mode in library is supported that carrying out fuzzy query according to keyword in knowledge base positions correlated knowledge point, and is selected according to staff
It selects, recalls complete knowledge point, it is accurate to answer the problem of user proposes in operation process at the scene, it improves service quality.
Electronic channel promotes micro- application：The micro- site of deployment staff of electronic channel popularization carries out electronic channel at the scene and pushes away
Wide entrance, field personnel's on-the-spot guidance client download software by two-dimensional code scanning, complete APP installation and user ties up
It is fixed.
The micro- application of abnormal conditions processing：The micro- site of deployment staff of abnormal conditions processing has found in the course of work at the scene
Abnormal conditions, for example meter failure, meter lose etc., can initiate abnormal process, call the consulting processing stream in 95598 business
Journey works as after treatment, to mobile operation client feedback processing result.
User account manages micro- application：The micro- application of user account management includes user's registration, account is bound, password is given for change
Function selects electric service region, and fills in phone number when account is registered, mobile operation is applied by sending short message verification code
Mode carry out phone number verification, log-in password modification can be carried out in setting；Account binding is to login to be by user
System, input electric power marketing system account and password realize the binding of register account number and account of marketing, a note in system setting
Volume account only allows to bind with a marketing account.Mobile operation application allows the cell-phone number by register account number or corresponding binding
Code logs in.When password is given for change, user inputs registration phone number, and mobile platform sends the verifying for allowing password to reset to mobile phone
Code, user can carry out password resetting after inputting identifying code.
It standardizes field operation and manages micro- application：Standardization field operation manages micro- application mainly to the real-time of Field Force
Workload, working condition have been done situations such as (pending) work order quantity, real-time distribution situation, operating path and have been shown, convenient for pair
The real-time management and Real-Time Scheduling of field personnel.
It standardizes field operation and analyzes micro- application：The micro- application of field operation analysis is standardized mainly to mobile work operations matter
Amount is managed, and the mobile work operations amount, implementation of the plan, mobile operation for statisticalling analyze power supply station according to different dimensions are super
Phase situation, mobile the number of working processes, work on the spot count in ullage, the total kilometrage that works statistics, work arrival time and the when of leaving
Between statistics, service response time and service promise are tracked and analysis etc..
In the embodiment of the present invention, match according to the battalion and collect and record request, matches to collect and record to choose to match with the battalion in module in battalion and adopt
The record request micro- application of corresponding 5th target is handled the battalion with collecting and recording request according to the micro- application of the 5th target.
Wherein, the battalion includes with collecting and recording module：
Information collects and records micro- application：Information collects and records micro- application primary recipient and collects and records mission bit stream, task to be processed it is unified into
Row route planning supports installation addresses path navigation, saving scene to collect and record the letter of transformer, route, feeder pillar, batch meter etc.
Breath, record collect and record personnel, collect and record the information such as time, the miscellaneous functions such as provide positioning, take pictures, to collect and record the field data of completion into
Row passback backstage.
Information checks micro- application：Information checks micro- application primary recipient information and checks task, task to be processed uniformly into
Row route planning, inquiry, which is shown, need to check field data, by scanning device bar code, show relevant user information, equipment installation
Scheme information, whether field verification transformer nameplate, batch meter coding are consistent with marketing system, and pass through line alignment, cable
Whether the information verification access point such as listed is consistent with the corresponding relationship of user's electric energy meter, and backstage is back to after the completion of verification, right
It verifies result to need to modify, Field Force initiates modification application, and related personnel is notified to handle, and provides positioning, takes pictures etc. and is auxiliary
Assist energy.
In the embodiment of the present invention, processing method and mobile operation client based on above-mentioned electric service make operation same
Matter allows service personalization, and Optimized Operation field operation resource cuts operating costs, and accelerates client response speed, promotes marketing
The General Promotion of management and customer service quality；After, O&M unification unified by data, operation expense can be reduced,
By the centralized maintenance of unified operation and maintenance team, the efficiency of collaboration is improved；By reinforcement and user interaction, potential answers is excavated
With optimization business configuration improves system performance, further promotes the standardization of electric service；Matched by merging and optimizing
Electric tour, scene rush to repair, site inspection business, improve the efficiency of live front man, reduce the risk done over again, from
And cost has been saved to a certain extent.
A kind of electric service is additionally provided in the embodiment of the present invention corresponding with the processing method of above-mentioned electric service
Processing system, the processing system be applied to the mobile operation client, the structural block diagram of the processing system such as Fig. 4 institute
Show, including：Resolution unit 301, transmission unit 302 and processing unit 303.
Wherein,
The resolution unit 301, for parsing the class of the processing request when the processing for receiving electric service is requested
Type；
The transmission unit 302, for according to it is described processing request type, by the processing request be sent to it is described
The corresponding processing module of type；
The processing unit 303, for being chosen and the type pair under processing module corresponding with the processing request
The micro- application of the target answered is handled processing request according to the micro- application of the target.
The invention discloses a kind of processing systems of electric service, are applied to mobile operation client, including：When receiving
When the processing request of electric service, the type of the processing request is parsed；According to the type of the processing request, by the processing
Request is sent to processing module corresponding with the type；Under processing module corresponding with the processing request choose with it is described
The micro- application of the corresponding target of type is handled processing request according to the micro- application of the target.Above-mentioned processing system,
When the processing for receiving electric service is requested, the processing is requested to handle in the mobile operation client, is avoided
When in the prior art handling different electric service requests, frequent switching between terminal system, complicated operation, is unable to satisfy
Quickly the problem of processing electric service demand.
In the embodiment of the present invention, the processing unit 303 includes：Selection subelement 304, the first transmission sub-unit 305, the
Two transmission sub-units 306 and acquisition subelement 307.
Wherein,
The selection subelement 304, for according to scene rush to repair request, at the scene repair processing module in choose with it is described
Scene rush to repair requests the corresponding micro- application of first object；
First transmission sub-unit 305, for according to the micro- application of the first object, scene rush to repair processing to be asked
It asks and is sent to target operation personnel；
Second transmission sub-unit 306, for working as the place for receiving target operation personnel and requesting the scene rush to repair
When reason instruction, the location information that the scene rush to repair is requested is sent to the target operation personnel；
The acquisition subelement 307, for when receiving target operation personnel and completing instruction to the processing of the worksheet processing,
Obtain the processing record of the scene rush to repair request.
It should be noted that all the embodiments in this specification are described in a progressive manner, each embodiment weight
Point explanation is the difference from other embodiments, and the same or similar parts between the embodiments can be referred to each other.
For device class embodiment, since it is basically similar to the method embodiment, so being described relatively simple, related place ginseng
See the part explanation of embodiment of the method.
Finally, it is to be noted that, herein, relational terms such as first and second and the like be used merely to by
One entity or operation are distinguished with another entity or operation, without necessarily requiring or implying these entities or operation
Between there are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant meaning
Covering non-exclusive inclusion, so that the process, method, article or equipment for including a series of elements not only includes that
A little elements, but also including other elements that are not explicitly listed, or further include for this process, method, article or
The intrinsic element of equipment.In the absence of more restrictions, the element limited by sentence "including a ...", is not arranged
Except there is also other identical elements in the process, method, article or apparatus that includes the element.
For convenience of description, it is divided into various units when description apparatus above with function to describe respectively.Certainly, implementing this
The function of each unit can be realized in the same or multiple software and or hardware when invention.
As seen through the above description of the embodiments, those skilled in the art can be understood that the present invention can
It realizes by means of software and necessary general hardware platform.Based on this understanding, technical solution of the present invention essence
On in other words the part that contributes to existing technology can be embodied in the form of software products, the computer software product
It can store in storage medium, such as ROM/RAM, magnetic disk, CD, including some instructions are used so that a computer equipment
(can be personal computer, server or the network equipment etc.) executes the certain of each embodiment or embodiment of the invention
Method described in part.
A kind of processing method of electric service provided by the present invention, system and mobile operation client are carried out above
It is discussed in detail, used herein a specific example illustrates the principle and implementation of the invention, above embodiments
Illustrate to be merely used to help understand method and its core concept of the invention；At the same time, for those skilled in the art, according to
According to thought of the invention, there will be changes in the specific implementation manner and application range, in conclusion the content of the present specification
It should not be construed as limiting the invention.
Claims (10)
1. a kind of processing method of electric service, which is characterized in that it is applied to mobile operation client, including：
When the processing for receiving electric service is requested, the type of the processing request is parsed；
According to the type of the processing request, processing request is sent to processing module corresponding with the type；
And the corresponding processing module of processing request under choose the micro- application of target corresponding with the type, according to the mesh
Micro- application is marked to handle processing request.
2. the method according to claim 1, wherein when the type be scene rush to repair when, with the processing
It requests to choose the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to the place
Reason request carries out processing：
It is requested according to scene rush to repair, repairs choose first object corresponding with scene rush to repair request in processing module at the scene
Micro- application；
According to the micro- application of the first object, scene rush to repair processing request is sent to target operation personnel；
When receiving the process instruction that target operation personnel request the scene rush to repair, position that the scene rush to repair is requested
Confidence breath is sent to the target operation personnel；
When receiving processing completion instruction of the target operation personnel to the worksheet processing, the processing of the scene rush to repair request is obtained
Record.
3. according to the method described in claim 2, it is characterized in that, further including：
When the duration for receiving the process instruction meets preset duration or when target operation personnel are not present, transmission is pressed
Request；
It is chosen in the scene rush to repair processing module and presses the corresponding micro- application of second target of request with described；
According to the micro- application of the second target, transmission presses notice to what the scene rush to repair was requested.
4. according to the method described in claim 2, it is characterized in that, further including：
When receiving the change request for requesting corresponding power supply unit location information with the scene rush to repair, matches in battalion and collect and record mould
The micro- application of third target corresponding with the change request is chosen in block；
Power supply unit location information corresponding with scene rush to repair request is modified in the micro- application of third target.
5. the method according to claim 1, wherein being asked when type basis support with the processing
It asks and chooses the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to the processing
Request carries out processing：
It is requested according to base support, selection the 4th target corresponding with base support request is micro- in base support module answers
With；
According to the micro- application of the 4th target, base support request is handled.
6. the method according to claim 1, wherein being asked when type battalion is with collecting and recording with the processing
It asks and chooses the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to the processing
Request carries out processing：
According to the battalion with collecting and recording request, battalion with collect and record chosen in module with it is described seek to match collect and record corresponding 5th target of request
Micro- application；
According to the micro- application of the 5th target, the battalion is handled with collecting and recording request.
7. the method according to claim 1, wherein further including：
When detecting addition or removal request to any micro- application, by any micro- application according to corresponding pre-
If interface be added or delete operation.
8. a kind of processing system of electric service, which is characterized in that it is applied to mobile operation client, including：
Resolution unit, for parsing the type of the processing request when the processing for receiving electric service is requested；
Processing request is sent to corresponding with the type by transmission unit for the type according to the processing request
Processing module；
Processing unit, for and the corresponding processing module of processing request under choose that target corresponding with the type is micro- to answer
With, according to the micro- application of the target to the processing request handle.
9. system according to claim 8, which is characterized in that the processing unit includes：
Subelement is chosen, for being requested according to scene rush to repair, repairs to choose in processing module at the scene and be asked with the scene rush to repair
Ask the corresponding micro- application of first object；
First transmission sub-unit, for according to the micro- application of the first object, scene rush to repair processing request to be sent to mesh
Mark staff；
Second transmission sub-unit, for inciting somebody to action when receiving the process instruction that target operation personnel request the scene rush to repair
The location information of the scene rush to repair request is sent to the target operation personnel；
Subelement is obtained, for obtaining described existing when receiving processing completion instruction of the target operation personnel to the worksheet processing
The processing record of field repairing request.
10. a kind of mobile operation client, which is characterized in that including：Scene rush to repair module, battalion, which matches, collects and records module, base support
Module and control module, wherein：
The scene rush to repair module, for scene rush to repair request handle, including：It relieves micro- application, repairing worksheet processing is logical
Know micro- application, repairs the micro- application of order, press the micro- application of work order order, scene tears the micro- application of table, the micro- application of localization of fault, ground open
It manages the micro- application of information system GIS navigation Service and on-site coordination and links up micro- application；
The battalion is with collecting and recording module, for handling with collecting and recording request battalion, including：Information collects and records micro- application and information verification
Micro- application；
The base support module, for base support request handle, including：The micro- application of meter reading path planning, message
Micro- application, the micro- application of knowledge base are reminded, electronic channel promotes micro- application, and the micro- application of abnormal conditions processing, user account manages micro-
Using the micro- application of field operation management and field operation analyze micro- application；
The control module, for parsing the type of the processing request, foundation when the processing for receiving electric service is requested
It is described processing request type, by the processing request be sent to processing module corresponding with the type, with the processing
It requests to choose the micro- application of target corresponding with the type under corresponding processing module, according to the micro- application of the target to the place
Reason request is handled.
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Application publication date: 20181130 |