CN108773749B - Elevator monitoring platform - Google Patents
Elevator monitoring platform Download PDFInfo
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- CN108773749B CN108773749B CN201810410862.XA CN201810410862A CN108773749B CN 108773749 B CN108773749 B CN 108773749B CN 201810410862 A CN201810410862 A CN 201810410862A CN 108773749 B CN108773749 B CN 108773749B
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- 238000012544 monitoring process Methods 0.000 title claims abstract description 71
- 238000004891 communication Methods 0.000 claims abstract description 11
- 238000012545 processing Methods 0.000 claims abstract description 7
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- 238000012423 maintenance Methods 0.000 claims description 11
- 230000008569 process Effects 0.000 claims description 7
- 230000006872 improvement Effects 0.000 description 13
- 230000007246 mechanism Effects 0.000 description 6
- 230000036544 posture Effects 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 230000008451 emotion Effects 0.000 description 3
- 238000009434 installation Methods 0.000 description 3
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- 238000013461 design Methods 0.000 description 1
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
- B66B5/0006—Monitoring devices or performance analysers
- B66B5/0018—Devices monitoring the operating condition of the elevator system
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B66—HOISTING; LIFTING; HAULING
- B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
- B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
- B66B5/02—Applications of checking, fault-correcting, or safety devices in elevators responsive to abnormal operating conditions
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- Indicating And Signalling Devices For Elevators (AREA)
- Maintenance And Inspection Apparatuses For Elevators (AREA)
Abstract
The embodiment of the invention relates to the field of elevator monitoring, and discloses an elevator monitoring platform, wherein the elevator monitoring platform is in communication connection with each elevator car, and comprises: a monitoring module for remotely collecting data from each elevator car; the analysis module is used for processing and analyzing the collected data and respectively determining the car state of each elevator car; and the call module is used for establishing call connection between the elevator car and the customer service equipment so as to allow the platform customer service to communicate with elevator passengers. The elevator monitoring platform in the embodiment of the invention realizes remote centralized management and monitoring of the elevator, and particularly can set up special customer service to solve the difficulty for elevator passengers in real time.
Description
Technical Field
The embodiment of the invention relates to the field of elevator monitoring, in particular to the field of elevator state monitoring.
Background
With the increasing number of high-rise buildings in China, the use of elevators is more and more popular. At present, the number of elevators in China is continuously increased, and the comfort, safety and reliability of the operation of one elevator are closely related to the installation quality. Along with the continuous improvement of living standard of people, the requirement on the elevator is correspondingly improved, so that the elevator is also required to be installed more highly. Through reasonable selection and humanized design, the installation efficiency of the elevator is improved, the safety factor and the installation quality of the elevator are improved, and the elevator achieves a more attractive, safer and more practical level.
The inventor finds that at least the following problems exist in the prior art: the conventional maintenance is needed to ensure the operation safety of the existing elevator, and each elevator has complicated steps of maintenance, debugging and the like, so that huge manpower and material resources are needed for the maintenance of a large number of elevators. In addition, the existing elevator is generally monitored by property, and after the elevator breaks down or even is trapped, a professional can not be contacted at the first time, so that a good rescue machine is delayed.
Disclosure of Invention
The embodiment of the invention aims to provide an elevator monitoring platform, so that remote centralized management and monitoring of an elevator are realized, and especially, a special customer service can be set to solve the difficulty for elevator passengers in real time.
In order to solve the above technical problem, an embodiment of the present invention provides an elevator monitoring platform, which is in communication connection with each elevator car, and includes: a monitoring module for remotely collecting data from each elevator car; the analysis module is used for processing and analyzing the collected data and respectively determining the car state of each elevator car; and the call module is used for establishing call connection between the elevator car and the customer service equipment so as to allow the platform customer service to communicate with elevator passengers.
Compared with the prior art, the embodiment of the invention creatively establishes the monitoring cloud platform, subverts the local monitoring of the existing elevator by property and the like, or has professional maintenance until a specific time, realizes remote real-time state monitoring, and can also perform unified management and operation maintenance on a plurality of elevator cars. In particular, a special customer service can be set by attaching to a cloud platform, real-time communication between the customer service and a passenger is established, professional service is provided for the passenger, and professional rescue can be provided for the passenger at the first time if the passenger is in danger. Therefore, the elevator monitoring platform in the embodiment of the invention realizes remote centralized management and monitoring of the elevator, and especially can set up special customer service to solve the difficulty for elevator passengers in real time.
As a further improvement, the call module is specifically configured to: when the analysis module determines that the car state of an elevator car is a fault, establishing communication connection between the elevator car and the customer service equipment; or when a call command is received, establishing call connection between the elevator car and the customer service equipment. And further limiting a triggering mechanism for establishing the call connection by the call module, and including an automatic triggering mechanism, so that the establishment of the call connection is more consistent with the actual application scene.
As a further improvement, the call module is specifically configured to establish a call connection between an elevator car and the customer service equipment when the analysis module determines that the car state of the elevator car is a fault and a human body exists in the elevator car. And the call connection is further limited to be established when a human body exists, so that the establishment time is more accurate and practical.
As a further refinement, the monitoring module is in particular used for collecting data from body sensors of the elevator cars; the analysis module is specifically used for processing and analyzing the data of the human body sensor and determining whether a human body exists in the elevator car. And whether a human body exists can be further detected by using a human body sensor arranged in the car, so that the judgment method is simple, convenient and effective.
As a further improvement, the analysis module is further configured to process and analyze the collected data to determine the status of the passengers in the elevator cars, respectively. The platform can further monitor the state of the passenger remotely, so that subsequent rescue is facilitated.
As a further improvement, the method further comprises the following steps: and the first pacifying module is used for recommending pacifying content to the customer service according to the car state and/or the passenger state determined by the analysis module. Further definition may recommend soothing content to the customer service so that the customer service may provide professional services to the passenger faster and more accurately.
As a further improvement, the method further comprises the following steps: the monitoring module is used for monitoring customer service voice from the customer service equipment after the call connection is established by the call module; and the second pacifying module is used for sending preset pacifying voice to the elevator car in call connection when the monitoring module cannot monitor the customer service voice for the preset duration. Further, when the customer service fails to provide help, a soothing voice is automatically provided to sooth the passenger.
As a further improvement, the monitoring module specifically includes: the video acquisition submodule is used for sending a watching instruction to the video acquisition equipment of the elevator car and receiving video data from the video acquisition equipment of the elevator car; the analysis module is specifically configured to process and analyze the received video data to determine a passenger status in each of the elevator cars, respectively. The car condition can be remotely observed by further limiting, the actual state of the car can be conveniently known, and auxiliary judgment is provided.
As a further improvement, the method further comprises the following steps: and the alarm module is used for sending alarm information when the analysis module determines that the state of one elevator car is a fault. Further, an alarm mechanism exists, and therefore managers on the platform side can know the car fault more quickly.
As a further improvement, the data monitored by the monitoring module includes: elevator status signals and/or elevator operating parameters. Further inject monitoring data and have a variety, be convenient for comprehensively accurately analyze out the state of car.
Drawings
One or more embodiments are illustrated by way of example in the accompanying drawings, which correspond to the figures in which like reference numerals refer to similar elements and which are not to scale unless otherwise specified.
Fig. 1 is a schematic illustration of an elevator monitoring platform in connection with an elevator car according to a first embodiment of the invention;
fig. 2 is a schematic structural view of an elevator monitoring platform according to a first embodiment of the present invention;
fig. 3 is a schematic structural view of an elevator monitoring platform according to a third embodiment of the present invention;
fig. 4 is a schematic structural view of an elevator monitoring platform according to a fourth embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, embodiments of the present invention will be described in detail below with reference to the accompanying drawings. However, it will be appreciated by those of ordinary skill in the art that numerous technical details are set forth in order to provide a better understanding of the present application in various embodiments of the present invention. However, the technical solution claimed in the present application can be implemented without these technical details and various changes and modifications based on the following embodiments.
A first embodiment of the invention relates to an elevator monitoring platform.
The elevator monitoring platform can be used as a cloud platform of an elevator maintenance party, as shown in fig. 1, the elevator monitoring platform is connected with a plurality of elevator cars in a remote communication mode, and detection equipment in communication connection with the elevator monitoring platform can be arranged in each elevator car. The connection mode may be wireless connection, specifically, 4G (TD-LTE or FDD-LTE) and other mobile communication technologies may be used, the transmission distance is long, and the method is stable and reliable. The other side of the platform can be connected with customer service equipment, and the customer service equipment can be arranged locally on the cloud platform according to the actual distance and can also be arranged remotely.
The structure of the elevator monitoring platform is shown in fig. 2, and comprises: monitoring module, analysis module and conversation module, concrete function is as follows:
a monitoring module for remotely collecting data from the elevator cars. The data collected in this embodiment includes elevator status signals and elevator operating parameters. Wherein, the elevator status signal comprises one of the following or any combination thereof: upper and lower leveling signals, door closing in-place signals (a through door can also be adopted), top rushing signals, bottom squatting signals, correction signals, power failure signals, fire fighting signals, safety loop signals, door lock loop signals, human sensing signals, emergency button signals, speed signals, temperature signals, standby battery monitoring signals, door closing in-place signals, elevator fault signals and emergency call signals; the elevator operation parameters at least comprise one of the following or any combination thereof: the system comprises an elevator running state, a floor where the elevator is located, running times, fire fighting parameters, safety loop parameters, door lock loop parameters, human body induction sensor parameters, speed, temperature, battery power and equipment identification numbers. In practical application, after the monitoring module collects the data, the data can be collected and stored, and can be drawn into a curve graph of real-time data, and the application modes of the data are various.
And the analysis module is used for processing and analyzing the collected data and respectively determining the car state of each elevator car. Specifically, there are five types of distinguishable car states: normal, maintenance, power failure, failure and offline (system background judgment, if the system background judgment is set to be that the front-end signal cannot be received within 10 minutes, the system is regarded as offline). Wherein the fault comprises: the method comprises the following steps of top rushing, bottom squatting, fault of ascending door opening and carriage, fault of descending door opening and carriage, fault of parking door closing, fault of non-flat layer parking closing, fault of long-time closing and fault of long-time non-closing. And the judgment basis of various faults can be as shown in the following table 1.
TABLE 1
The analysis module may also be used to process and analyze the collected data to determine the status of passengers in the elevator cars, respectively. The state of the passenger may include: standing or lying down. The state of the passenger directly influences whether rescue is needed or not and which rescue mode is adopted, so that the state of the passenger needs to be accurately and quickly identified as much as possible.
And the call module is used for establishing call connection between the elevator car and the customer service equipment so as to allow the platform customer service to communicate with elevator passengers. Specifically, the established call connection can be a network telephone, specifically, when an emergency call signal is sent to the background monitoring center or when a background service worker finds abnormal states such as trapping of the elevator and the like, the background service worker can initiate two-way call with a passenger in the lift car, the background can automatically realize a call function, and the passenger in the lift car is not required to operate an answering button.
Further, in the embodiment, when receiving a call instruction, the call module establishes a call connection between the elevator car and the customer service equipment. For example, a call button is set, a call instruction is sent out after a customer service presses the call button, and a call module establishes call connection between an elevator car and customer service equipment after receiving the call instruction.
This embodiment can also further optimize, and elevator monitoring platform further includes: and the first pacifying module is used for recommending pacifying contents to the customer service according to the car state and the passenger state (or one of the car state and the passenger state) determined by the analysis module. Because the customer service possibly relates to the professional knowledge of the elevator equipment in the process of pacifying, the customer service can more accurately inform the current situation of the trapped passenger by utilizing the automatically recommended pacifying content, so that the emotion of the passenger is pacified. On the other hand, since the passengers may have diversified problems, especially health problems, in the process of getting trapped, the customers can better help the passengers to self-help when using the recommended contents. Moreover, because the appeasing content can be automatically recommended, the customer service training time is greatly reduced, and the customer service can be more quickly brought to the home.
In addition, the elevator monitoring platform in the present embodiment may further include: and the alarm module is used for sending alarm information when the analysis module determines that the state of one elevator car is a fault. The specific alarm information can be sent by adopting the modes of characters, sounds, images and the like, and in practical application, the alarm information can also carry the current elevator operation data, so that maintenance personnel can conveniently judge the failure reason of the elevator as soon as possible.
Compared with the prior art, the monitoring cloud platform is creatively established, the existing elevator is subverted to be monitored locally by property and the like, or professional personnel can maintain the elevator after a specific time, the remote real-time state monitoring is realized, and the unified management and operation maintenance can be carried out on a plurality of elevator cars. In particular, a special customer service can be set by attaching to a cloud platform, real-time communication between the customer service and a passenger is established, professional service is provided for the passenger, and professional rescue can be provided for the passenger at the first time if the passenger is in danger. Therefore, the elevator monitoring platform in the embodiment of the invention realizes remote centralized management and monitoring of the elevator, and especially can set up special customer service to solve the difficulty for elevator passengers in real time. In addition, whether a human body exists can be detected by utilizing a human body sensor arranged in the lift car, so that the judgment method is simple, convenient and effective, and meanwhile, the limiting platform can also monitor the state of the passenger remotely, thereby facilitating subsequent rescue. Further still, the definition may recommend soothing content to the customer service so that the customer service may provide professional services to the passenger faster and more accurately. And other important functions, such as an alarm mechanism, can be combined, so that managers on the platform side can know the car fault more quickly.
A second embodiment of the invention relates to an elevator monitoring platform. The second embodiment is substantially the same as the first embodiment, and mainly differs therefrom in that: in the first embodiment, the call module establishes call connection between the elevator car and the customer service equipment when receiving a call command. In the second embodiment of the invention, when the state of the lift car is in a fault, the call module automatically establishes the call connection between the lift car and the customer service equipment, so that the automatic establishment of the call connection is realized.
Specifically, the schematic structural diagram of the elevator monitoring platform in this embodiment is also shown in fig. 2, where the call module is specifically configured to: and when the analysis module determines that the car state of an elevator car is a fault, establishing the call connection between the elevator car and the customer service equipment.
Further, the call module is specifically used for establishing call connection between the elevator car and the customer service equipment when the analysis module determines that the car state of the elevator car is a fault and a human body exists in the elevator car. Whether a human body exists or not can be determined through data collected by the monitoring module and coming from the human body sensors of the elevator cars, namely the monitoring module is specifically used for collecting data from the human body sensors of the elevator cars, and the analysis module is specifically used for processing and analyzing the data of the human body sensors and determining whether the human body exists in the elevator cars or not.
For example, when the analysis module determines that a certain car is in a non-flat-floor parking fault according to the data, the analysis module determines whether a person is in the car or not by combining the data of the human body sensor in the car, if so, the call module establishes call connection, and can also inform a corresponding customer service to prepare for soothing.
Therefore, the embodiment further defines a triggering mechanism for establishing the call connection by the call module, specifically comprises an automatic triggering mechanism, and particularly automatically establishes the call connection when the elevator fails and passengers are trapped, so that the call connection is established more conveniently and accurately, and the call connection is more in line with practical application scenes.
A third embodiment of the invention relates to an elevator monitoring platform. The third embodiment is a further improvement on the first embodiment, and the main improvement is that: the monitoring module and the second pacifying module are added, the limiting platform can automatically monitor the customer service side, and in case of accidental disconnection and other conditions of the customer service side, pacifying voice can be automatically sent to the lift car, so that passengers can accurately receive the pacifying voice.
Specifically, a schematic structural diagram of the elevator monitoring platform in the present embodiment is shown in fig. 3, and includes, in addition to the modules in the first embodiment:
and the monitoring module is used for monitoring the customer service voice from the customer service equipment after the call connection is established by the call module. Specifically, the monitoring can be performed through voice data from the customer service equipment, if the voice data can be received, the customer service voice can be considered to be monitored, if the voice data cannot be received, especially if the voice data is not received for a period of time, the customer service voice cannot be monitored, and at this time, the customer service may be caused by an unexpected disconnection, or may not be connected to a certain customer service equipment.
And the second pacifying module is used for sending preset pacifying voice to the elevator car in call connection when the monitoring module cannot monitor the customer service voice for the preset duration. Specifically, the preset soothing voice can be several pieces of audio pre-stored in the platform, such as music or a simple prompting voice, such as "please not to be confused, the maintenance personnel is on the way to arrive" and the like.
When the elevator breaks down, passengers are in a narrow closed space, even the light is completely absent, so that the passengers are easy to be flushy, and a dysphoric mood is caused. If the customer service is suddenly disconnected at the moment, the passengers with unknown conditions can arouse nervous emotions again, and the function of automatically pushing the soothing voice implemented by the embodiment ensures that the nervous emotions of the passengers can be immediately soothed in the blank stage of the offline customer service.
Therefore, the embodiment further limits that when the customer service cannot provide help, the comfort voice is automatically provided to comfort the passenger, so that the blank time point of the existing possible service is well made up, and the comfort of the passenger is better helped.
A fourth embodiment of the present invention relates to an elevator monitoring platform. The fourth embodiment is a further improvement on the first embodiment, and the main improvement is that: this embodiment has newly increased the function of request car real-time video data for live in the elevator can the long-range acquirement elevator of elevator monitoring platform, helps judging elevator trouble and passenger's state.
The schematic structural diagram of the elevator monitoring platform in this embodiment is shown in fig. 4, wherein the monitoring module specifically includes:
and the video acquisition submodule is used for sending a watching instruction to the video acquisition equipment of the elevator car and also used for receiving video data from the video acquisition equipment of the elevator car. At the moment, the video acquisition equipment in the lift car can report real-time video data to the elevator monitoring platform, so that real-time data can be obtained on the platform side, and rescue personnel can conveniently determine a rescue scheme.
The analysis module is specifically configured to process and analyze the received video data to determine a passenger status in each of the elevator cars, respectively. Specifically, the analysis module can perform face recognition, posture recognition and other processing on the video data to determine whether passengers are trapped in the elevator car, the number and the postures of the trapped passengers, if the postures of the passengers are standing, the passengers can generally think that the passengers can move by themselves and are not in trouble, if the postures of the passengers are lodging and motionless, personal injury accidents can happen possibly, and medical staff and the like need to be further informed to perform emergency rescue.
Therefore, the embodiment further limits that the condition of the car can be observed remotely, the actual state of the car can be known conveniently, and auxiliary judgment is provided.
It will be understood by those of ordinary skill in the art that the foregoing embodiments are specific examples for carrying out the invention, and that various changes in form and details may be made therein without departing from the spirit and scope of the invention in practice.
Claims (4)
1. An elevator monitoring platform in communicative connection with each elevator car, the elevator monitoring platform comprising:
the monitoring module is used for remotely collecting data from each elevator car, and the collected data comprises elevator state signals, elevator operation parameters and data of a human body sensor of the elevator car;
the analysis module is used for processing and analyzing the collected data, determining the car state of each elevator car according to the elevator state signals and the elevator operation parameters, and determining the passenger state in each elevator car according to the data of the human body sensor of the elevator car, wherein the car state comprises normal state, maintenance state, power failure, fault state and offline state, and the passenger state comprises whether a human body exists or not and whether the passenger stands or lies down when the human body exists;
the communication module is used for establishing communication connection between the elevator car and the customer service equipment when the analysis module determines that the car state of the elevator car is a fault and a human body exists in the elevator car, so that the platform customer service can initiate a communication with an elevator passenger;
the first pacifying module is used for recommending pacifying content to customer service according to the car state and/or the passenger state determined by the analysis module;
the monitoring module is used for monitoring customer service voice from the customer service equipment after the call connection is established by the call module;
and the second pacifying module is used for sending preset pacifying voice to the elevator car in call connection when the monitoring module cannot monitor the customer service voice for the preset duration.
2. The elevator monitoring platform of claim 1, wherein the call module is specifically configured to:
when the analysis module determines that the car state of an elevator car is a fault, establishing communication connection between the elevator car and the customer service equipment; or,
and when a call command is received, establishing call connection between the elevator car and the customer service equipment.
3. The elevator monitoring platform of claim 1, wherein the monitoring module specifically comprises:
the video acquisition submodule is used for sending a watching instruction to the video acquisition equipment of the elevator car and receiving video data from the video acquisition equipment of the elevator car;
the analysis module is specifically configured to process and analyze the received video data to determine a passenger status in each of the elevator cars, respectively.
4. The elevator monitoring platform of claim 1, further comprising: and the alarm module is used for sending alarm information when the analysis module determines that the state of one elevator car is a fault.
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