CN108737488A - Reception processing method, apparatus and system - Google Patents

Reception processing method, apparatus and system Download PDF

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Publication number
CN108737488A
CN108737488A CN201810235613.1A CN201810235613A CN108737488A CN 108737488 A CN108737488 A CN 108737488A CN 201810235613 A CN201810235613 A CN 201810235613A CN 108737488 A CN108737488 A CN 108737488A
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CN
China
Prior art keywords
accommodation
information
server
reception
terminal
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201810235613.1A
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Chinese (zh)
Inventor
周子傲
张凯军
王雪松
马健
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Beijing Orion Star Technology Co Ltd
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Beijing Orion Star Technology Co Ltd
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Application filed by Beijing Orion Star Technology Co Ltd filed Critical Beijing Orion Star Technology Co Ltd
Priority to CN201810235613.1A priority Critical patent/CN108737488A/en
Publication of CN108737488A publication Critical patent/CN108737488A/en
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Health & Medical Sciences (AREA)
  • Computing Systems (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A kind of reception processing method, apparatus of present invention offer and system.The present invention receives processing method, including：Access request is received, the access request includes：Access information；According to the access request, a pair terminal corresponding with the access information carries out notifier processes；If receiving the first indicator, according to first indicator, executes correspondingly reception and handle.The present invention realizes the flexible change for receiving accommodation processing procedure.

Description

Reception processing method, apparatus and system
Technical field
The present invention relates to field of artificial intelligence more particularly to a kind of reception processing method, apparatus and system.
Background technology
It is emerged in large numbers with the development of science and technology, having a large amount of robot on the market, robot can be in daily life It such as accompanies and attends to being provided in work, exchange various services.Wherein, in order to reduce the time manually put into, machine can be used Device people will wait for that reception personnel leads to reservation place as accommodation, to realize the hospitalit for treating reception personnel.
However, robot in reception when reception personnel, it will usually acquiescence executes hospitalit according to fixed flow so that Reception process is single and dumb.Therefore, now there is an urgent need for it is a kind of can be according to actual state to the reception processing procedure energy of robot Enough methods flexibly changed.
Invention content
A kind of reception processing method, apparatus of present invention offer and system, to solve, robot can not basis in the prior art The problem of actual state change reception processing procedure.
In a first aspect, the present invention provides a kind of reception processing method, including：
Access request is received, the access request includes：Access information；
According to the access request, a pair terminal corresponding with the access information carries out notifier processes；
If receiving the first indicator based on feedback command, according to first indicator, execute correspondingly Reception is handled, and the feedback command is obtained by the terminal.
Optionally, if first indicator includes first to be changed leading address information and/or first waiting for more What is changed leads temporal information, then described to execute correspondingly reception according to first indicator and handle, including：
According to described first it is to be changed lead address information and/or first it is to be changed lead temporal information, execute phase Answer ground reception processing.
Optionally, described to refer to according to described first if first indicator, which is voice communication, initiates instruction It enables, executes correspondingly reception and handle, including：
It initiates to instruct according to the voice communication, establishes voice communication with the terminal and connect, to realize and the terminal Carry out voice communication processing.
Optionally, described to refer to according to described first if first indicator, which is video calling, initiates instruction It enables, executes correspondingly reception and handle, including：
It initiates to instruct according to the video calling, establishes video communication with the terminal and connect, to realize and the terminal Carry out video communication processing.
Optionally, described to refer to according to described first if first indicator, which is short message call, initiates instruction It enables, executes correspondingly reception and handle, including：
It is conversed according to the short message and initiates instruction, established short message communication with the terminal and connect, to realize and the terminal Carry out short message communication processing.
Optionally, further include：
The second indicator is received, second indicator includes：Second it is to be changed lead address information, and/or Second to be changed leads temporal information；
According to described second it is to be changed lead address information and/or second it is to be changed lead temporal information, execute phase Answer ground reception processing.
Optionally, described according to the access request, a pair terminal corresponding with the access information carries out notifier processes, packet It includes：
According to the access request, the first notification message for carrying the access information is generated, and described first is led to Know that message is sent to server, so that the server is according to first notification message, obtains corresponding with the access message The user information and terminal iidentification for waiting for reception personnel, and the user information for waiting for reception personnel by described carries and leads to second Know and is sent to terminal corresponding with the terminal iidentification in message.
Optionally, described according to the access request, a pair terminal corresponding with the access information carries out notifier processes, packet It includes：
According to the access request, the user information and terminal for waiting for reception personnel corresponding with the access information is obtained Mark, and the user information for waiting for reception personnel is carried in third notice message, it is sent to and the terminal iidentification pair The terminal answered.
Optionally, further include：
It obtains and corresponding with the access information leads address information or the access information is corresponding that the time is led to believe Cease and lead address information；
If it is determined that described lead the corresponding use state of address information for seizure condition, or, however, it is determined that receive the visit Ask the corresponding time information of request be later than it is described lead temporal information, and described to lead the corresponding use state of address information be to account for With state, then obtain except it is described lead address information in addition to, and use state is that the to be confirmed of idle state leads address Information；
It to be confirmed leads address information to carry to be sent to the terminal in negotiating to instruct, be based on if receiving by described The confirmation instruction for negotiating instruction, then according to the address information execution that leads to be confirmed, correspondingly reception is handled.
Optionally, further include：
If within the preset time, it is not received by the first indicator based on the feedback command, then acquisition and institute It states that access information is corresponding to lead address information, or corresponding with the access information lead temporal information and address is led to believe Breath；
According to it is described it is corresponding with the access information lead address information, or corresponding with the access information lead It temporal information and leads address information, executes correspondingly reception and handle.
Second aspect, present aspect provide a kind of reception processing method, including：
The first notification information for carrying access information that accommodation is sent is received, first notification information is described According to waiting for what the access request of reception personnel's transmission generated, the access request includes accommodation：The access information, or Person receives the access request for waiting for that reception personnel sends, and the access request includes：The access information；
Pair corresponding with access information terminal carries out notifier processes；
If receiving the feedback command that the terminal is sent, the first indicator based on the feedback command is sent To the accommodation, so that the accommodation executes correspondingly reception and handles according to first indicator.
Optionally, if receiving the first notification information for carrying access information that accommodation is sent, described pair and institute It states the corresponding terminal of access information and carries out notifier processes, including：
According to first notification message, the user information for waiting for reception personnel corresponding with the access message is obtained, with And terminal iidentification；
The user information for waiting for reception personnel is carried in second notification message, is sent to and the terminal iidentification pair The terminal answered.
Optionally, if receiving the access request for waiting for that reception personnel sends, described pair of end corresponding with the access information End carries out notifier processes, including：
According to the access request, the user information and terminal for waiting for reception personnel corresponding with the access information is obtained Mark；
The user information for waiting for reception personnel is carried in third notice message, is sent to and the terminal iidentification pair The terminal answered.
Optionally, further include：
Obtain it is corresponding with the access information leads address information, or corresponding with the access information lead the time Information and lead address information；
Lead whether the corresponding use state of address information is seizure condition described in judgement, alternatively, judging to receive the visit Ask the corresponding time information of request whether be later than it is described lead temporal information, and described lead the corresponding use state of address information Whether it is seizure condition；
If so, obtain except it is described lead address information in addition to, and use state be the to be confirmed of idle state draw Lead address information；
It to be confirmed leads address information to carry to be sent to the terminal in negotiating to instruct by described；
If it is not, corresponding with the access information will then lead address information, or corresponding with the access information draw It leads temporal information and address information is led to carry and be sent to the terminal in negotiating to instruct；
If the feedback command received is based on the confirmation instruction for negotiating instruction, described to be confirmed is drawn It leads address information to carry in first indicator, or corresponding with the access information will lead address information, or Person is corresponding with the access information to be led temporal information and address information carrying is led to be sent in first indicator The accommodation, so that the accommodation executes correspondingly reception and handle according to first indicator.
Optionally, if the feedback command received is to carry first to be changed to lead address information and/or One change directive for leading temporal information to be changed, then it is described to be sent to the first indicator based on the feedback command The accommodation, including：
It to be changed lead address information by described first and/or described first to be changed temporal information is led to carry In first indicator, it is sent to the accommodation, so that the accommodation is to be changed according to described first Lead address information and/or it is described first it is to be changed lead temporal information, execute correspondingly reception and handle.
Optionally, further include：
If within the preset time, it is not received by the feedback command, then obtains draw corresponding with the access information Address information is led, or corresponding with the access information lead temporal information and leads address information；
It leads address information by described or described lead temporal information and described address information is led to carry described the In one indicator, it is sent to the accommodation, so that the accommodation leads address information or described according to Lead temporal information and it is described lead address information, execute correspondingly reception and handle.
The third aspect, the present invention provide a kind of reception processing method, including：
Receive the notifier processes corresponding with access information that the server in server or accommodation carries out；
Feedback command is sent to the server in the server or the accommodation, so that the server or institute The first indicator based on the feedback command is sent to accommodation by the server stated in accommodation so that described to connect Wait for that equipment according to first indicator, executes correspondingly reception and handles.
Optionally, the notifier processes corresponding with access information for receiving server and carrying out, including：
Receive the second notice for carrying the user information for waiting for reception personnel that the server is sent according to terminal iidentification Information, the terminal iidentification and described waits for that the user information of reception personnel is that the server is sent according to the accommodation What the first notification message obtained, first notification information is the accommodation according to the access request for waiting for that reception personnel sends It generates, the access request includes：The access information.
Optionally, the notifier processes corresponding with access information that the server received in accommodation carries out, including：
It receives server in the accommodation and waits for that the user of reception personnel believes according to carrying of sending of terminal iidentification The third notice information of breath, the terminal iidentification and described waits for that the user information of reception personnel is the service in the accommodation According to waiting for what the first notification message of reception personnel's transmission obtained, the access request includes device：The access information.
Optionally, further include：
The negotiation instruction that the server in the server or the accommodation is sent is received, the negotiation instruction carries Subject to confirmation leads address information, either corresponding with the access information to lead address information or believe with the access It ceases corresponding lead and temporal information and leads address information；
Judge it is described it is to be confirmed lead whether the corresponding use state of address information is seizure condition, alternatively, judging institute It states and leads whether the corresponding use state of address information is seizure condition, alternatively, when judging that the reception access request is corresponding Carve information whether be later than it is described lead temporal information, and described lead whether the corresponding use state of address information is to occupy shape State；
If so, determine that the feedback command is change directive, instruction is initiated in voice communication, video calling initiates instruction and Any in instruction is initiated in short message call；
If not, it is determined that the feedback command is to confirm to instruct.
Optionally, however, it is determined that the feedback command is to confirm to instruct, then described that feedback command is sent to the server Or the server in the accommodation, including：
By the server for confirming instruction and being sent in the server or the accommodation, so that the server By it is described it is to be confirmed lead address information to carry in first indicator, or lead address information by described, or Led described in person temporal information and it is described lead address information carry in first indicator so that the accommodation According to first indicator, executes correspondingly reception and handle.
Optionally, however, it is determined that the feedback command is change directive, then described that feedback command is sent to the server Or the server in the accommodation, including：
It to be changed lead address information by first and/or first to be changed temporal information is led to carry described anti- In feedback instruction, the server being sent in the server or the accommodation, so that the server or the reception are set Server in standby to be changed lead described first address information and/or first to be changed temporal information is led to carry Be sent to the accommodation in first indicator so that the accommodation according to first indicator, Correspondingly reception is executed to handle.
Optionally, however, it is determined that the feedback command is that instruction is initiated in voice communication, then described that feedback command is sent to institute The server in server or the accommodation is stated, including：
According to the voice communication initiate instruct, establish voice communication with the accommodation and connect, with realization with it is described Accommodation carries out voice communication processing.
Optionally, however, it is determined that the feedback command is that video calling initiates instruction, then described that feedback command is sent to institute The server in server or the accommodation is stated, including：
According to the video calling initiate instruct, establish video communication with the accommodation and connect, with realization with it is described Accommodation carries out video communication processing.
Optionally, however, it is determined that the feedback command is that instruction is initiated in short message call, then described that feedback command is sent to institute The server in server or the accommodation is stated, including：
According to the short message converse initiate instruction, establish short message communication with the accommodation and connect, with realization with it is described Accommodation carries out short message communication processing.
Optionally, further include：
It to be changed lead address information by second and/or second to be changed temporal information is led to be sent to the clothes The server being engaged in device or the accommodation, so that the server in the server or the accommodation is waited for second Change leads address information and/or second to be changed leads temporal information to be carried in the second indicator to be sent to institute State accommodation so that the accommodation is according to the described second to be changed address information and/or second to be changed of leading Temporal information is led, correspondingly reception is executed and handles.
Fourth aspect, the present invention provide a kind of accommodation, including：
Receiving module, for receiving access request, the access request includes：Access information；
Notification processing module, for according to the access request, a pair terminal corresponding with the access information to notify Processing；
Processing module is received, if for receiving the first indicator based on feedback command, is referred to according to described first Show instruction, executes correspondingly reception and handle, the feedback command is obtained by the terminal.
Optionally, if first indicator includes first to be changed leading address information and/or first waiting for more What is changed leads temporal information, then the reception processing module, specifically for according to described first it is to be changed lead address information, And/or first it is to be changed lead temporal information, execute correspondingly reception and handle.
Optionally, instruction is initiated if first indicator is voice communication, the reception processing module is specific to use In initiating to instruct according to the voice communication, establishes voice communication with the terminal and connect, sound is carried out with the terminal to realize Frequency communication process.
Optionally, instruction is initiated if first indicator is video calling, the reception processing module is specific to use In initiating to instruct according to the video calling, establishes video communication with the terminal and connect, regarded with the terminal with realizing Frequency communication process.
Optionally, if first indicator, which is short message call, initiates instruction, the reception processing module is specific to use Instruction is initiated in conversing according to the short message, short message communication is established with the terminal and connect, it is short with terminal progress to realize Believe communication process.
Optionally, the receiving module is additionally operable to receive the second indicator, and second indicator includes：Second It is to be changed to lead address information and/or second to be changed lead temporal information；
The reception processing module, for according to the described second to be changed address information and/or second to be changed of leading Lead temporal information, execute correspondingly reception and handle.
Optionally, the notification processing module is specifically used for according to the access request, and generation carries the access letter First notification message of breath, and first notification message is sent to server, so that the server is according to described first Notification message obtains the user information and terminal iidentification for waiting for reception personnel corresponding with the access message, and is waited for described The user information carrying of reception personnel is sent to terminal corresponding with the terminal iidentification in second notification message.
Optionally, the notification processing module is specifically used for, according to the access request, obtaining and the access information pair That answers waits for the user information and terminal iidentification of reception personnel, and the user information for waiting for reception personnel is carried and is led in third Know in message, is sent to terminal corresponding with the terminal iidentification.
Optionally, further include：
Acquisition module, for obtain it is corresponding with the access information lead address information, or with the access information It is corresponding to lead temporal information and described lead address information；
The acquisition module is additionally operable to lead the corresponding use state of address information described in judgment module determination to be to occupy State, alternatively, determine receive the corresponding time information of the access request be later than it is described lead temporal information, and described lead ground The corresponding use state of location information be seizure condition when, obtain except it is described lead address information in addition to, and use state be sky The to be confirmed of not busy state leads address information；
The notification processing module, for be confirmed leading address information to carry to be sent in negotiating to instruct by described The terminal；
The reception processing module is then waited for according to really for receiving based on the confirmation instruction for negotiating instruction That recognizes leads address information to execute correspondingly reception processing.
Optionally, the acquisition module is not received by for the receiving module within the preset time based on described When the first indicator of feedback command, obtain it is corresponding with the access information lead address information, or with the access The corresponding temporal information led of information and the address information led；
The reception processing module is additionally operable to lead address information according to corresponding with the access information, or with institute It states that access information is corresponding to be led temporal information and lead address information, executes correspondingly reception and handle.
5th aspect, the present invention provide a kind of server, including：
Receiving module, the first notification information for carrying access information for receiving accommodation transmission, described first Notification information is the accommodation according to waiting for that the access request that reception personnel sends generates, and the access request includes： The access information, or the access request for waiting for that reception personnel sends is received, the access request includes：The access letter Breath；
Notification processing module carries out notifier processes for a pair terminal corresponding with the access information；
Sending module, if the feedback command sent for receiving the terminal, by the based on the feedback command One indicator is sent to the accommodation, so that the accommodation executes correspondingly according to first indicator Reception is handled.
Optionally, the notification processing module, for carrying visit when what receiving module reception accommodation was sent When asking the first notification information of information, according to first notification message, people to be received corresponding with the access message is obtained The user information and terminal iidentification of member；
The sending module is sent for carrying the user information for waiting for reception personnel in second notification message Give the corresponding terminal of the terminal iidentification.
Optionally, the notification processing module, for waiting for that the access that reception personnel sends is asked when the receiving module receives When asking, according to the access request, the user information for waiting for reception personnel corresponding with the access information and terminal mark are obtained Know；
The sending module is sent for carrying the user information for waiting for reception personnel in third notice message Give the corresponding terminal of the terminal iidentification.
Optionally, further include：
Acquisition module, for obtain it is corresponding with the access information lead address information, or with the access information It is corresponding to lead temporal information and lead address information；
Judgment module, for judge it is described lead whether the corresponding use state of address information is seizure condition, alternatively, sentencing Disconnecting receive the corresponding time information of the access request whether be later than it is described lead temporal information, and described lead address information pair Whether the use state answered is seizure condition；
The acquisition module, for leading the corresponding use state of address information described in judging in the judgment module to account for With state, alternatively, judge to receive the corresponding time information of the access request be later than it is described lead temporal information, and described lead When the corresponding use state of address information is seizure condition, obtain except it is described lead address information in addition to, and use state is The to be confirmed of idle state leads address information；
The sending module, for by it is described it is to be confirmed lead address information carry be sent in negotiating to instruct it is described Terminal；
The sending module, for leading the corresponding use state of address information not to be described in judgment module judgement Seizure condition alternatively, judge that receive the corresponding time information of the access request leads temporal information earlier than described, and described draws When the corresponding use state of neck address information is not seizure condition, address information corresponding with the access information will be led, or Person is corresponding with the access information to be led temporal information and address information carrying is led to be sent to the end in negotiating to instruct End；
The sending module, if being to be instructed really based on the negotiation for the feedback command that receiving module receives Recognize instruction, then by it is described it is to be confirmed lead address information to carry in first indicator, or will be with the access Information is corresponding to lead address information, or corresponding with the access information lead temporal information and address information is led to carry It is sent to the accommodation in first indicator, so that the accommodation is according to first indicator, Correspondingly reception is executed to handle.
Optionally,
The sending module, the feedback command for being received when the receiving module are to be changed to carry first Lead address information and/or the first change directive for leading temporal information to be changed, then it is described will be based on it is described feedback refer to The first indicator enabled is when being sent to the accommodation, by the described first to be changed address information and/or described of leading First it is to be changed lead temporal information to carry in first indicator, the accommodation is sent to, so that described Accommodation according to described first it is to be changed lead address information and/or it is described first it is to be changed lead temporal information, hold Correspondingly reception is handled row.
Optionally, the acquisition module is additionally operable to the receiving module within the preset time, is not received by described anti- When feedback instruction, obtain it is corresponding with the access information leads address information, or it is corresponding with the access information when leading Between information and lead address information；
The sending module, for leading address information by described or described leading temporal information and described lead ground Location information carries in first indicator, the accommodation is sent to, so that the accommodation draws according to Neck address information or it is described lead temporal information and it is described lead address information, execute correspondingly reception and handle.
6th aspect, the present invention provide a kind of terminal, including：
Receiving module, the notice corresponding with access information for receiving the progress of the server in server or accommodation Processing；
Sending module, the server for being sent to feedback command in the server or the accommodation, so that The first indicator based on the feedback command is sent to reception by the server in the server or the accommodation Equipment so that the accommodation executes correspondingly reception and handle according to first indicator.
Optionally, the receiving module waits receiving for receiving the server according to carrying of sending of terminal iidentification Second notification information of the user information of personnel, the terminal iidentification and described waits for that the user information of reception personnel is the service Device is obtained according to the first notification message that the accommodation is sent, first notification information be the accommodation according to Wait for the access request generation that reception personnel sends, the access request includes：The access information.
Optionally, the receiving module is sent according to terminal iidentification for receiving the server in the accommodation Carry the third notice information for waiting for the user information of reception personnel, the terminal iidentification and the user's letter for waiting for reception personnel Breath is server in the accommodation according to waiting for that the first notification message that reception personnel sends obtains, the access request Include：The access information.
Optionally, further include：
The receiving module, the negotiation for receiving the transmission of the server in the server or the accommodation refer to It enables, it is described to negotiate instruction and carry subject to confirmation to lead address information, or corresponding with the access information address is led to believe Breath, or corresponding with the access information lead temporal information and described lead address information；
Judgment module described to be confirmed leads whether the corresponding use state of address information is to occupy shape for judging State, alternatively, leading whether the corresponding use state of address information is seizure condition described in judging, alternatively, judging to receive the visit Ask the corresponding time information of request whether be later than it is described lead temporal information, and described lead the corresponding use state of address information Whether it is seizure condition；
Determining module described to be confirmed leads the corresponding use state of address information for judging in the judgment module For seizure condition, alternatively, leading the corresponding use state of address information as seizure condition described in judging, alternatively, judging to receive institute State the corresponding time information of access request be later than it is described lead temporal information, and described lead the corresponding use state of address information For seizure condition when, determine the feedback command be change directive, voice communication initiate instruction, video calling initiate instruction and it is short Any in instruction is initiated in letter call；
The determining module, if for judging described to be confirmed to lead address information is corresponding to make in the judgment module It is not seizure condition with state, alternatively, lead the corresponding use state of address information not as seizure condition described in judging, alternatively, Judge that receive the corresponding time information of the access request leads temporal information earlier than described, and described address information is led to correspond to Use state be seizure condition when, determine the feedback command be confirm instruct.
Optionally, the sending module, for when the determining module determines that the feedback command is to confirm instruction, inciting somebody to action The server for confirming instruction and being sent in the server or the accommodation, so that the server waits for described really That recognizes leads address information to carry in first indicator, either leads address information by described or described leads Temporal information and described address information is led to carry in first indicator so that the accommodation is according to described the One indicator executes correspondingly reception and handles.
Optionally, the sending module, for when the determining module determines that the feedback command is change directive, inciting somebody to action First it is to be changed lead address information and/or first it is to be changed lead temporal information to carry in the feedback command, hair The server in the server or the accommodation is given, so that the server in the server or the accommodation It to be changed lead address information by described first and/or first to be changed leads temporal information to carry described first to refer to Show in instruction and be sent to the accommodation so that the accommodation correspondingly connects according to first indicator, execution It is pending.
Optionally, the sending module determines that the feedback command is initiated for voice communication for working as the determining module When instruction, initiates to instruct according to the voice communication, establish voice communication with the accommodation and connect, connect with described with realizing Wait for that equipment carries out voice communication processing.
Optionally, the sending module determines that the feedback command is initiated for video calling for working as the determining module When instruction, initiates to instruct according to the video calling, establish video communication with the accommodation and connect, connect with described with realizing Wait for that equipment carries out video communication processing.
Optionally, the sending module determines that the feedback command is that short message call is initiated for working as the determining module It when instruction, is conversed according to the short message and initiates instruction, established short message communication with the accommodation and connect, connect with described with realizing Wait for that equipment carries out short message communication processing.
Optionally, the sending module is additionally operable to the second to be changed address information and/or second to be changed of leading Lead temporal information to be sent to the server in the server or the accommodation so that the server or described Server in accommodation to be changed lead second address information and/or second to be changed temporal information is led to take Band is sent to the accommodation in the second indicator so that the accommodation to be changed is led according to described second Address information and/or second it is to be changed lead temporal information, execute correspondingly reception and handle.
7th aspect, the present invention provide a kind of reception processing system, including：Accommodation as described in fourth aspect, such as Server described in 5th aspect and the terminal as described in terms of the 6th.
Eighth aspect, the present invention provide a kind of computer readable storage medium, are stored thereon with computer program, the meter Realize that reception processing method or the computer program described in first aspect are handled when calculation machine program is executed by processor Realize that reception processing method or the computer program described in second aspect realize the when being executed by processor when device executes Reception processing method described in three aspects.
9th aspect, the present invention provide a kind of accommodation, including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to execute the reception centre described in first aspect via the executable instruction is executed Reason method.
Tenth aspect, the present invention provide a kind of server, including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to execute the reception centre described in second aspect via the executable instruction is executed Reason method.
Tenth on the one hand, and the present invention provides a kind of terminal, including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to execute the reception centre described in the third aspect via the executable instruction is executed Reason method.
Reception processing method, apparatus and system provided by the invention, the access for waiting for reception personnel is obtained by accommodation Request, accommodation transmit the visit for waiting for reception personnel by the server in independent server or accommodation in time to terminal It asks information, terminal is not only allow to grasp the reception process of accommodation in real time, while terminal combination actual state is to reception Server in equipment or separate server transmitting feedback information so that accommodation can be flexible when receiving indicator The process of change reception processing.The present invention passes through between server in accommodation, server or accommodation and terminal Communication, can flexibly change the reception process of accommodation according to actual conditions, meet the various demands for waiting for reception personnel in time, So that the reception process diversification of accommodation, solves the problems, such as that robot can not change reception flow in the prior art, have Effect improves the reception efficiency and service quality of accommodation, enhances the experience sense for waiting for reception personnel.
Description of the drawings
It, below will be to embodiment or existing in order to clearly demonstrate the embodiment of the present invention or technical solution in the prior art Attached drawing is briefly described needed in technology description, it should be apparent that, the accompanying drawings in the following description is the present invention Some embodiments of embodiment, for those of ordinary skill in the art, without having to pay creative labor, also It can be obtain other attached drawings according to these attached drawings.
Fig. 1 is the signaling process figure of reception processing method provided by the invention；
Fig. 2 is the flow chart one of reception processing method provided by the invention；
Fig. 3 is the flowchart 2 of reception processing method provided by the invention；
Fig. 4 is the flow chart 3 of reception processing method provided by the invention；
Fig. 5 is the flow chart four of reception processing method provided by the invention；
Fig. 6 is the flow chart five of reception processing method provided by the invention；
Fig. 7 is the structural schematic diagram one of accommodation provided by the invention；
Fig. 8 is the structural schematic diagram two of accommodation provided by the invention；
Fig. 9 is the structural schematic diagram one of server provided by the invention；
Figure 10 is the structural schematic diagram two of server provided by the invention；
Figure 11 is the structural schematic diagram one of terminal provided by the invention；
Figure 12 is the structural schematic diagram two of terminal provided by the invention；
Figure 13 is the structural schematic diagram of reception processing system provided by the invention；
Figure 14 is the hardware architecture diagram of accommodation provided by the invention；
Figure 15 is the hardware architecture diagram of server provided by the invention；
Figure 16 is the hardware architecture diagram of terminal provided by the invention.
Specific implementation mode
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is A part of the embodiment of the embodiment of the present invention, instead of all the embodiments.Based on the embodiment in the embodiment of the present invention, this field The every other embodiment that those of ordinary skill is obtained without making creative work, belongs to implementation of the present invention The range of example protection.
Reception of embodiment of the present invention processing method can be applied to the various scenes for needing accommodation to provide hospitalit, Such as company's reception meeting participant, bank reception reservation client, hotel's reception interview participant, the present embodiment do not do this It limits.Wherein, the present embodiment does not limit the concrete form of accommodation.For convenience of description, reception is set in the present embodiment It is standby to be illustrated by taking robot as an example.
In the prior art, in the scene that robot receives reservation visitor, robot can be according to the reservation of visitor's input Code obtains reservation information, and wherein reservation information includes the user information of visitor, the reservation information such as place and subscription time.Example Such as, reservation information can be that " visitor XX, telephone number X preengage the meeting room X " of X points.Reservation information is obtained in robot When, either there is the current occupied situation in reservation place or the demand of visitor's change subscription time in need, machine People can not all change reception flow, still visitor directly can be led to reservation place according to fixed reception flow.
In embodiments of the present invention, by between server in accommodation, server or accommodation and terminal Mutually communication, accommodation can receive processing procedure by server to terminal Real-time Feedback so that terminal can supervise in real time The reception process of accommodation is controlled, and terminal can adjust the reception process of accommodation in time according to actual conditions so that connect It waits for that equipment can flexibly change hospitalit process, better meet personnel demand to be received and preferably copes with emergency situations Generation, solving robot in the prior art only can be according to fixed reception flow, and can not flexibly change reception flow Problem.Wherein, the server in the present embodiment can be integrally disposed in hospitalit device, can also be separately provided, Ke Yishi Cloud Server or common server etc. do not limit herein.Terminal in the present embodiment can be mobile phone (mobile Phone), tablet computer (Pad), the computer with radio transmission-receiving function, virtual reality (Virtual Reality, VR) terminal, increasing Strong reality (Augmented Reality, AR) terminal, the wireless terminal in Industry Control (industrial control), nothing People drives the wireless terminal in (self driving), the wireless terminal in tele-medicine (remote medical), intelligence electricity Wireless terminal in net (smart grid), the wireless terminal in transportation safety (transportation safety), wisdom The wireless terminal etc. in wireless terminal, wisdom family (smart home) in city (smart city), does not limit herein It is fixed.
In the following, by specific embodiment, the detailed process for docking pending method is described in detail.
Fig. 1 is the signaling process figure of reception processing method provided by the invention, as shown in Figure 1, the reception centre of the present embodiment Reason method may include：
S101, wait for that server of the reception personnel into accommodation and accommodation sends access request, in access request Including：Access information.
S102, accommodation send the first notification information for carrying access information to server.
Server pair terminal corresponding with access information in S103, server or accommodation carries out notifier processes.
Server in S104, terminal to server or accommodation sends feedback command.
Server in S105, server or accommodation refers to first of accommodation transmission based on feedback command It enables.
S106, accommodation execute correspondingly reception and handle according to the first indicator.
Specifically, accommodation receives the access request for waiting for that reception personnel sends, and can receive and wait for that reception personnel is directly defeated The access request entered can also receive the access request for waiting for that reception personnel is transmitted by other communication equipments, the present embodiment docking Wait for that the concrete mode of equipment reception access request does not limit.
Wherein, for different application scenarios, there is different access requests.For example, interviewee's entering surface tries reception centre When, the access request on entering surface examination hall ground can be sent out to accommodation.For another example, it when a person sponging on an aristocrat enters dining room, can be set to reception Preparation goes out to enter the access request that reservation dining table is had dinner.Also such as, when visit person enters meeting reception centre, can be sent out to accommodation Into the access request of preset conference room.And access request can be the request waiting for waiting for personnel and preengaging in advance, can also be to wait for The request that reception personnel currently sends out, the present embodiment also do not limit this.
Further, when server is arranged in accommodation, the server in accommodation, which can directly acquire, to be waited for Access information in the access request of reception personnel；When server is separately provided, server can be sent by accommodation The first notification information, get access information.
Further, since access request is to wait for that reception personnel seeks to accommodation the request of hospitalit, it visits Ask that the access information that request includes needs to show to wait for user information and the actual demand of reception personnel, access information can be pre- The about forms such as code or code to be verified, only need access information that can distinguish the type for waiting for reception personnel and access request.
Further, the server in server or accommodation can be according to access information, in time to terminal notification Need reception personnel and have issued access request to accommodation so that terminal can grasp the reception situation of accommodation in time. Terminal obtains the feedback command that instruction accommodation carries out reception processing procedure in conjunction with actual state and access information, and to Server in server or accommodation sends feedback information so that the server in server or accommodation can be by base When the first indicator of feedback command, such accommodation can execute and correspondingly receive according to the first indicator Processing.Wherein, the concrete form of the first indicator of the present embodiment pair does not limit.
Reception processing method provided in this embodiment obtains the access request for waiting for reception personnel, reception by accommodation Equipment transmits the access information for waiting for reception personnel by the server in independent server or accommodation in time to terminal, no Terminal is only allow to grasp the reception process of accommodation, while clothes of the terminal combination actual state into accommodation in real time Business device or separate server transmitting feedback information so that accommodation can flexibly change reception centre when receiving indicator The process of reason.The present embodiment, can be with by the communication between server in accommodation, server or accommodation and terminal The reception process of accommodation is flexibly changed according to actual conditions, meets the various demands for waiting for reception personnel in time so that reception The reception process diversification of equipment solves the problems, such as that robot can not change reception flow in the prior art, effectively increase The reception efficiency and service quality of accommodation, enhance the experience sense for waiting for reception personnel.
First, on the basis of above-mentioned Fig. 1 embodiments, the method for the present embodiment is according to the quantity of accommodation or waits receiving Server can be separately provided in situations such as data volume of the access request of personnel, as the communication between accommodation and terminal Bridge can also be arranged server in accommodation and is directly communicatively coupled with terminal, and the present embodiment does not limit this.
Further, the server either in server or accommodation all needs to carry out notifier processes to terminal, The actual demand of reception personnel is waited for since access information may indicate that, below to server in S102 according to the first notice Access information in information, and to the server in accommodation in S101 according to the access information in access request to terminal into The detailed process of row notifier processes is described in detail.
On the one hand, it when the quantity of accommodation is more or the corresponding data volume of access request is larger, can be separately provided There is server.In turn, multiple accommodations can be managed as a whole by independently arranged server, rationally reply waits for reception personnel Access request it is more or overlapping the case where, improve accommodation reception efficiency and reception quality, increase wait for reception personnel's Experience sense.
Fig. 2 is the flow chart one of reception processing method provided by the invention, as shown in Fig. 2, the reception processing of the present embodiment Method may include：
S201, server obtain the user information for waiting for reception personnel corresponding with message is accessed according to the first notification message, And terminal iidentification.
S202, server will wait for that the user information of reception personnel carries in second notification message, be sent to and terminal mark Know corresponding terminal.
Specifically, accommodation can send the first notification information to server, due to being carried in the first notification information Access information, and be stored with a plurality of access information in server and wait for the user of reception personnel correspondingly with each access information Information, therefore, server can obtain the user information for waiting for reception personnel, and user information is taken according to the first notification information Band is in the second notification information.Wherein, if the quantity of accommodation is more, the second notification information that server is sent to terminal In can carry accommodation mark, to facilitate differentiation accommodation.
Further, server can also directly obtain end according to the corresponding type of access information (e.g., reservation type etc.) End mark, can also be between the corresponding user information (such as user name and user mobile phone number information) for waiting for reception personnel of access information It connects to obtain terminal iidentification, the present embodiment does not also limit this.In turn, server determines terminal further according to terminal iidentification, and to Terminal sends the second notification information, realizes notifier processes of the accommodation to terminal so that terminal can be real-time by server Know the reception process of accommodation.
It is straight by server herein it should be noted that access information directly can also be sent to server by accommodation Deciphering access information is connect, the user information for waiting for reception personnel and terminal iidentification are obtained.Server carries user information the Terminal corresponding with terminal iidentification is sent in two notification informations.
On the other hand, when the negligible amounts of accommodation or the smaller corresponding data volume of access request, in accommodation Integrally disposed server can make robot copes with freely to wait for the less and nonoverlapping situation of the access request of reception personnel, Can corresponding notifier processes directly be carried out to terminal by integrally disposed server.
For example, in the scene of associate's preset conference room, the personnel amount of a company is less and only needs a machine The case where device people, alternatively, each one robot of configuration of different departments in a company, but each department personnel amount is less and meeting Discuss the case where room is used there is no juxtaposition.
In addition, the server in accommodation can rationally handle the information in storage device, waited on the day of can only preserving The access information of the access information of reception personnel, remaining non-same day carries out part preservation or all deletes so that in accommodation Server there is enough memory spaces, the access request for treating reception personnel in time responds, and improves accommodation It receives efficiency and reception instructs, convenient for the more good hospitalit of reception personnel's offer is waited for, increasing the experience for waiting for reception personnel Sense.
Fig. 3 is the flowchart 2 of reception processing method provided by the invention, as shown in figure 3, the reception processing of the present embodiment Method may include：
For server in S301, accommodation according to access request, acquisition is corresponding with access information to wait for reception personnel's User information and terminal iidentification.
Server in S302, accommodation will wait for that the user information of reception personnel carries in third notice message, hair Give terminal corresponding with terminal iidentification.
Specifically, since the server in accommodation can be stored with multiple access informations and each access information one by one Corresponding user information, therefore, the server in accommodation can directly acquire the user information and terminal for waiting for reception personnel Mark, and user information is carried in third notice information, terminal is determined according to terminal iidentification.In turn, in accommodation Server can send third notice information to terminal so that terminal can know the reception process of robot in real time.
Secondly, on the basis of above-mentioned Fig. 1 embodiments, terminal is received in server or accommodation in conjunction with Fig. 4 Determine that the particular content of the reception processing procedure of accommodation is described in detail after the negotiation instruction that server is sent.
Fig. 4 is the flow chart 3 of reception processing method provided by the invention, as shown in figure 4, the reception processing of the present embodiment Method may include：
S401, terminal receive the negotiation instruction that the server in server or accommodation is sent, and negotiate instruction and carry To be confirmed leads address information, and either and access information is corresponding leads address information or corresponding with access information draw It leads temporal information and leads address information.
S402, terminal judge it is to be confirmed lead whether the corresponding use state of address information is seizure condition, alternatively, sentencing It is disconnected to lead whether the corresponding use state of address information is seizure condition, believe alternatively, judging to receive at the time of access request corresponds to Whether breath, which is later than, leads temporal information, and leads whether the corresponding use state of address information is seizure condition.If so, executing S403；If it is not, then executing S404.
Specifically, the server in server or accommodation can instruct through consultation sends and access information to terminal It is corresponding to lead address information, or it is corresponding with access information lead temporal information and lead address information, in turn, terminal can To lead address information according to corresponding with access information, or corresponding with access information lead temporal information and lead address Whether the corresponding real-time seizure condition of information, treating reception personnel's institute's request address and/or time can be with judging.
Further, the server in server or accommodation can also instruct to terminal and send random choosing through consultation Select it is to be confirmed lead address information, in turn, terminal can according to the real-time seizure condition for leading address information to be confirmed, Whether the address selected at random to the server in server or accommodation and/or time can be with judging.
Further, terminal can refer to negotiation according to combination actual conditions (seizure condition of i.e. each time and/address) The information carried in order is judged that such terminal can determine what the server into server or accommodation sends The feedback command of type.Wherein, the present embodiment does not limit the concrete form for negotiating instruction.
S403, terminal determine that feedback command is change directive, instruction is initiated in voice communication, video calling initiates instruction and short Any in instruction is initiated in letter call.
Specifically, when terminal determine it is to be confirmed to lead the corresponding use state of address information be seizure condition, and really Surely it is seizure condition to lead the corresponding use state of address information, and determines that the corresponding time information of reception access request is later than and draw Neck temporal information and lead the corresponding use state of address information be seizure condition when, terminal cannot select negotiate instruct in Time and/or address are used as reception time and/or the address of accommodation.Accordingly, it is considered to actual demand and service quality are arrived, The concrete form of the feedback command determined below to terminal is described in detail.
The first feasible embodiment, terminal determine that feedback command is change directive.
Specifically, terminal is if it is determined that feedback command is change directive, then terminal can be according to current address and/or time Use state, select that current state is not occupied state first to be changed lead address information and/or first wait for more What is changed leads temporal information, and to be changed lead address information by first and/or first to be changed temporal information is led to take Band is in feedback command, the server that is sent in server or accommodation.
Further, the server in server or accommodation to be changed leads address information and/or by first One it is to be changed lead temporal information carrying to be sent to accommodation in the first indicator, in turn, accommodation is according to the One it is to be changed lead address information and/or first it is to be changed lead temporal information, execute correspondingly reception and handle.
Specifically, need to change accommodation reception when the address of reception personnel in terminal determination, accommodation passes through Server in server or accommodation, the first indicator received include first to be changed address being led to believe Breath.In turn, accommodation according to first it is to be changed lead address information, execute correspondingly reception and handle, i.e., accommodation will Wait for that reception personnel leads to first and to be changed leads the corresponding address of address information.
For example, in the scene that robot receives reservation visitor, terminal can obtain corresponding reservation according to access request Information, wherein reservation information include reservation address and subscription time.If terminal determines reservation, address needs to change, and passes through clothes The server being engaged in device or accommodation, what robot will receive after the change of reservation address first to be changed leads address to believe Breath, robot can will preengage visitor lead to first it is to be changed lead the corresponding address of address information, complete reception processing Process.Herein it should be noted that need to be only modified to reservation address since terminal determines, robot can be according to Subscription time or current point in time lead visitor, the present embodiment not to limit this, need to only meet the needs of reservation visitor i.e. It can.
Further, need to change accommodation reception when the time of reception personnel in terminal determination, accommodation is logical The server in server or accommodation is crossed, the first indicator received includes first to be changed the time being led to believe Breath.In turn, accommodation according to first it is to be changed lead temporal information, execute correspondingly reception and handle, i.e., accommodation exists First to be changed leads the temporal information corresponding time to start to lead and wait for reception personnel.
For example, in the scene that robot receives reservation visitor, terminal can obtain corresponding reservation according to access request Information, wherein reservation information include reservation address and subscription time.If terminal determines that subscription time needs to change, pass through clothes The server being engaged in device or accommodation, what robot will receive after subscription time change first to be changed leads the time to believe Breath, robot can first it is to be changed lead temporal information corresponding time point to lead reservation visitor, complete to connect Pending process.Herein it should be noted that need to be only modified to subscription time since terminal determines, robot can It is led to reservation address so that visitor will be preengage, the present embodiment does not limit this, need to only meet the needs of reservation visitor.
Further, need to change accommodation reception when the address of reception personnel and time in terminal determination, reception For equipment by the server in server or accommodation, the first indicator for receiving includes first to be changed leading Address information and first to be changed leads temporal information.In turn, accommodation to be changed leads address information according to first With first it is to be changed lead temporal information, execute correspondingly reception and handle, i.e., accommodation is to be changed when leading first Between the information corresponding time start to lead and wait for that reception personnel to be changed leads the corresponding address of address information to first.
For example, in the scene that robot receives reservation visitor, terminal can obtain corresponding reservation according to access request Information, wherein reservation information include reservation address and subscription time.If terminal determines that reservation address and time all need to change, Then by the server in server or accommodation, what robot will receive after the change of reservation address first to be changed leads Address information, and, first after subscription time change to be changed leads temporal information, robot can be to be changed first Lead temporal information corresponding time point will preengage visitor lead to first it is to be changed lead the corresponding address of address information, Complete reception processing procedure.
Herein it should be noted that no matter the first indicator received by accommodation includes first to be changed It leads address information and/or first to be changed temporal information, accommodation is led all can to lead ground to waiting for that reception personnel shows Location and the time is led, conveniently waits for that reception personnel intuitively obtains and lead address and lead the time, it can be in time to waiting for that reception personnel is anti- Access request is presented, reception process is smoothed out convenient for accommodation.
Second of feasible embodiment, terminal determine that feedback command is that instruction is initiated in voice communication.
Specifically, terminal initiates instruction if it is determined that feedback command is voice communication, then terminal refers to according to voice communication initiation It enables, establishes voice communication with accommodation and connect, voice communication processing is carried out with accommodation to realize.Being determined in terminal needs To include that voice communication is initiated with the first indicator that when reception personnel carries out voice communication, terminal is sent to robot Instruction.In turn, accommodation initiates to instruct according to voice-frequency telephony, establishes voice communication with terminal and connect, for realizing and terminal Voice communication processing is carried out, can allow and waiting wait for that personnel pass through robot reception personnel (e.g., member corresponding with terminal Work, customer service etc.) carry out voice communication.
For example, in the scene that robot receives reservation visitor, terminal can obtain corresponding reservation according to access request Information, the reservation information show to wait for that reception personnel needs to carry out voice communication when necessary with reception personnel, and robot will receive Instruction is initiated by the voice communication that terminal is sent, robot establishes audio by opening the microphone in robot, with terminal and leads to Letter connection realizes reception personnel and waits for the real-time Communication for Power of reception personnel.
Further, the process of voice communication may be implemented to wait for the real-time communication between reception personnel and reception personnel and friendship Stream, and then terminal can obtain corresponding instruction according to the real-time requirement of reception personnel is waited for, be executed by accommodation corresponding Instruction, can wait for that personnel provide practical hospitalit to be waiting.
The third feasible embodiment, terminal determine that feedback command is that video calling initiates instruction.
Specifically, terminal initiates instruction if it is determined that feedback command is video calling, then initiates to instruct according to video calling, with Accommodation establishes video communication connection, and video communication processing is carried out with accommodation to realize.I.e. terminal determine need with When reception personnel carries out video calling, the first indicator that terminal is sent to robot includes that video calling initiation refers to It enables.In turn, accommodation according to video calling initiate instruct, establish video communication with terminal and connect, for realize with terminal into Row video communication handle, can allow it is waiting wait for personnel by robot reception personnel corresponding with terminal (e.g., employee, Customer service etc.) carry out video communication.
For example, in the scene that robot receives reservation visitor, terminal can obtain corresponding reservation according to access request Information, the reservation information show to wait for that reception personnel needs to carry out video calling when necessary with reception personnel, and robot will receive Instruction is initiated by the video calling that terminal is sent, robot is established by opening the video display devices in robot with terminal Video communication connects, and realizes reception personnel and waits for the aspectant real-time Communication for Power of reception personnel.
Further, the process of video communication may be implemented to wait for aspectant real-time ditch between reception personnel and reception personnel Lead to and exchange, and then terminal can obtain corresponding instruction according to the real-time requirement of reception personnel is waited for, be executed by accommodation Corresponding instruction, can wait for that personnel provide practical hospitalit to be waiting.
4th kind of feasible embodiment, terminal determine that feedback command is that instruction is initiated in short message call.
Specifically, terminal initiates instruction if it is determined that feedback command is short message call, then is conversed according to short message and initiate instruction, with Accommodation establishes short message communication connection, and short message communication processing is carried out with accommodation to realize.I.e. terminal determine need with When reception personnel carries out short message and communicates in time, terminal is by server or waits for accommodation to wait for that accommodation occurs the One indicator includes that instruction is initiated in short message call.In turn, accommodation is conversed according to short message initiates instruction and terminal foundation Short message communication connects so that waits for that reception personnel can be by accommodation corresponding with terminal reception personnel (e.g., employee, customer service Deng) carry out timely short message communication.
Further, in above-mentioned second, the feasible embodiment of third and fourth kind, the corresponding reception people of terminal Member corresponding with accommodation can all wait for that reception personnel link up and exchange in time, and better choice, which goes out, meets people to be received Hospitalit needed for member, therefore, it is not occupied that terminal can select currently used state according to the demand of reception personnel is waited for With the second of state it is to be changed lead address information and/or second it is to be changed lead temporal information, improve reception efficiency and Service quality, and to be changed lead address information by second and/or second to be changed temporal information is led to be sent to service Server in device or accommodation.
Further, the server in server or accommodation to be changed leads address information and/or by second Two to be changed lead temporal information to be carried in the second indicator to be sent to accommodation so that accommodation is according to second It is to be changed lead address information and/or second it is to be changed lead temporal information, execute correspondingly reception and handle.
In this way, terminal waits for the demand and current practice of reception personnel by grasping conscientiously, select not occupied Lead address and/or lead the time, can conveniently wait for that reception personnel intuitively obtains in time to waiting for that reception personnel feeds back access request It takes and leads address and lead the time, reception processing procedure is smoothed out convenient for accommodation.
S404, terminal determine that feedback command is to confirm to instruct.
Specifically, when terminal determine it is to be confirmed to lead the corresponding use state of address information not be seizure condition, or Person determines that it is seizure condition to lead the corresponding use state of address information not, or determines to receive at the time of access request corresponds to and believe Breath earlier than lead temporal information and lead the corresponding use state of address information not be seizure condition when, terminal may be selected by assisting Time and/or address in quotient's instruction, therefore, terminal determined feedback command as the reception time of accommodation and/or address It is instructed to confirm.
Further, terminal will confirm that the server that instruction is sent in server or accommodation, server or reception To be confirmed is led address information to carry in the first indicator by the server in equipment, or will be corresponding with access information Lead address information, or it is corresponding with access information lead temporal information and lead address information carrying refer to first Accommodation is sent in order so that accommodation is or corresponding with access information according to the address information that leads to be confirmed Lead address information, or it is corresponding with access information lead temporal information and lead address information, execute correspondingly reception centre Reason.
Then, on the basis of above-mentioned Fig. 1 or 4 embodiment, since the server in server or accommodation can be deposited It the storage such as status information of reception address information and waits for the reception temporal information information of reception personnel, therefore, server or connects The server in equipment is waited for after getting access information, it can be according to the information stored, to the address in access information And/or the time is first judged, and result notice is will determine that terminal, further according to Fig. 4 by terminal according in judging result Address and/or time corresponding real-time seizure condition, carry out secondary judgement processing, the reception of accommodation are finally determined by terminal Address and/or reception time.In the following, in conjunction with Fig. 5 to the server in server or accommodation receive access information it First determine that the particular content of the reception processing procedure of accommodation is described in detail afterwards.
Fig. 5 is the flow chart four of reception processing method provided by the invention, as shown in figure 5, the reception processing of the present embodiment Method may include：
Server in S501, server or accommodation obtain it is corresponding with access information lead address information, or It is corresponding with access information to lead temporal information and lead address information.
Server judgement in S502, server or accommodation leads whether the corresponding use state of address information is to account for With state, alternatively, judging whether the corresponding time information of reception access request is later than leads temporal information, and address information is led Whether corresponding use state is seizure condition.If so, executing S503；If it is not, then executing S505.
Server in S503, server or accommodation obtains in addition to leading address information, and use state is The to be confirmed of idle state leads address information.
To be confirmed is led address information to carry in negotiating to instruct by the server in S504, server or accommodation It is sent to terminal.
Specifically, the server in server or accommodation can obtain corresponding leading address according to access information Information, or obtain corresponding lead and temporal information and lead address information.Due to the server in server or accommodation Be stored with it is multiple lead address information and it is multiple lead the corresponding seizure condition of temporal information, therefore, server or reception set Server in standby is when determining that it is seizure condition to lead the corresponding use state of address information, alternatively, server or reception are set Server in standby is later than in the corresponding time information of determining reception access request leads temporal information, and leads address information pair When the use state answered is seizure condition, the server in server or accommodation can be in the information of its storage device storage Middle acquisition is in addition to leading address information, and use state is that the to be confirmed of idle state leads address information.
Server in S505, server or accommodation corresponding with access information will lead address information, Huo Zheyu Access information is corresponding to be led temporal information and address information carrying is led to be sent to terminal in negotiating to instruct.
Specifically, the server in server or accommodation leads the corresponding use state of address information not to be determining When seizure condition, alternatively, the server in server or accommodation is determining that the corresponding time information of reception access request is early In leading temporal information, and when to lead the corresponding use state of address information not be seizure condition, in server or accommodation Server corresponding with access information can will lead address information, or it is corresponding with access information lead temporal information and It leads address information to carry in negotiating to instruct to occur to the server in server or accommodation.
Further, server or accommodation can quickly be judged to wait for reception personnel's according to the information stored Whether whether access request meets actual state, determine to lead address in access information and/or lead the time not occupied, into And select it is not occupied lead address and/or lead the time, be sent to terminal.Since reception personnel can grasp respectively comprehensively The real-time use state for leading address/time, via end-on to the secondary judgement for leading address and/or leading the time and Confirm, finally determines and accurately lead address and/or lead the time so that accommodation waits for that the efficiency of reception personnel carries Height can also comply with time situation, meet the needs of waiting for reception personnel conscientiously.
Finally, on the basis of above-mentioned Fig. 5 embodiments, due to realizing server and terminal in server or accommodation When carrying out notifier processes, the corresponding reception personnel of terminal possibly can not confirm and reply in time, therefore, waiting in order to timely feedback It waits for the access request of personnel, and waits for that reception personnel waited for for a long time without allowing, the server in server or accommodation can With since receive People to be received or accommodation transmission access request timing do not connect if within the preset time Feedback command is received, alternatively, the server in server or accommodation can also receive access request since accommodation Start timing and the first indicator based on feedback command is not received by, with reference to Fig. 6 pairs if within the preset time The detailed process of reception processing method in the present embodiment is described in detail.Wherein, the preset time can be according to positive reason The time that server under condition in server or accommodation receives feedback command is set, and the present embodiment does not limit this It is fixed.
Herein it should be noted that since terminal can grasp the latest tendency for leading address and/or leading the time, because This, terminal can timing or not timing the server transport latest dynamic information into server or accommodation so that service Leading address information and/or leading temporal information for being stored in server in device or grounding apparatus is latest tendency, in this way, Even if in terminal, not within the preset time, feedback command occurs for server into server or accommodation, server or connects The latest tendency for leading address information and/or leading temporal information that the server in equipment can also be stored is waited for, to accessing Information is accurately judged, so that accommodation can receive in time and accurately waits for reception personnel, improves reception clothes The efficiency and quality of business.
Fig. 6 is the flow chart five of reception processing method provided by the invention, as shown in fig. 6, the method for the present embodiment is also wrapped It includes：
S601, server receive the first notification information for carrying access information that accommodation is sent, the first notice letter Breath is accommodation according to waiting for that the access request that reception personnel sends generates, and access request includes：Access information, or wait for Server in accommodation receives the access request for waiting for that reception personnel sends, and access request includes：Access information.
Wherein, S601 is similar with S101, S102 realization method in Fig. 1 embodiments, and details are not described herein again for the present embodiment.
Server pair terminal corresponding with access information in S602, server or accommodation carries out notifier processes.
Wherein, S602 is similar with the S103 realization methods in Fig. 1 embodiments, and details are not described herein again for the present embodiment.
Server in S603, server or accommodation judged within the preset time, if receives feedback command. If so, executing S604；If it is not, then executing S605.
The first indicator based on feedback command is sent to reception by the server in S604, server or accommodation Equipment, so that accommodation executes correspondingly reception and handle according to the first indicator.
Wherein, S604 is similar with S104, S105, S106 realization method in Fig. 1 embodiments, and the present embodiment is no longer superfluous herein It states.
Server in S605, server or accommodation obtain it is corresponding with access information lead address information, or The temporal information led and the address information led.
Server in S606, server or accommodation will lead address information, or lead temporal information and lead Address information carries in the first indicator, is sent to accommodation, so that accommodation is according to leading address information, or It leads temporal information and leads address information, execute correspondingly reception and handle.
Specifically, since the server in server or accommodation can store pre- according to access information from itself Storage information obtain it is corresponding lead address information, or therefore the temporal information led and the address information led are servicing Server in device or accommodation is not received by feedback command within the preset time, if in server or accommodation The use state for leading address and/or leading the time is stored in server, it can be according to the process in Fig. 5 first pair and access information It is corresponding to lead address information and/or temporal information is led to be judged.If not having in the server in server or accommodation There is the use state for leading address and/or leading the time, directly access information can be parsed, obtains and access information pair That answers leads address information and/or leads temporal information, and then the first indicator occurs to accommodation so that accommodation Correspondingly reception is executed according to the first indicator to handle, and avoids causing to need people to be received since terminal can not reply in time The problem of member waits for.
Fig. 7 is the structural schematic diagram one of accommodation provided by the invention, as shown in fig. 7, the accommodation of the present embodiment 70 include：
Receiving module 71, for receiving access request, the access request includes：Access information；
Notification processing module 72, for according to the access request, a pair terminal corresponding with the access information to be led to Know processing；
Processing module 73 is received, if for receiving the first indicator based on feedback command, according to described first Indicator executes correspondingly reception and handles, and the feedback command is obtained by the terminal.
Optionally, if first indicator includes first to be changed leading address information and/or first waiting for more What is changed leads temporal information, then the reception processing module 73, specifically for be changed address being led to believe according to described first Breath and/or first it is to be changed lead temporal information, execute correspondingly reception and handle.
Optionally, it initiates to instruct if first indicator is voice communication, the reception processing module 73, specifically For initiating to instruct according to the voice communication, establishes voice communication with the terminal and connect, carried out with the terminal with realizing Voice communication processing.
Optionally, it initiates to instruct if first indicator is video calling, the reception processing module 73, specifically For initiating to instruct according to the video calling, establishes voice communication with the terminal and connect, carried out with the terminal with realizing Video communication is handled.
Optionally, it initiates to instruct if first indicator is voice SMS, the reception processing module 73, specifically Instruction is initiated for conversing according to the short message, voice communication is established with the terminal and connect, is carried out with the terminal with realizing Short message communication processing.
Optionally, the receiving module 71 is additionally operable to receive the second indicator, and second indicator includes：The Two to be changed lead address information and/or second to be changed lead temporal information；
The reception processing module 73, for be changed leading address information according to described second and/or second waiting for more What is changed leads temporal information, executes correspondingly reception and handles.
Optionally, the notification processing module 72 is specifically used for according to the access request, and generation carries the access First notification message of information, and first notification message is sent to server, so that the server is according to described One notification message obtains the user information and terminal iidentification for waiting for reception personnel corresponding with the access message, and will be described Wait for that the user information carrying of reception personnel is sent to terminal corresponding with the terminal iidentification in second notification message.
Optionally, the notification processing module 72 is specifically used for, according to the access request, obtaining and the access information The corresponding user information and terminal iidentification for waiting for reception personnel, and the user information for waiting for reception personnel is carried in third In notification message, it is sent to terminal corresponding with the terminal iidentification.
Fig. 8 is the structural schematic diagram two of accommodation provided by the invention, as shown in figure 8, the accommodation of the present embodiment On the basis of apparatus structure shown in Fig. 7, further include：
Acquisition module 74, for obtain it is corresponding with the access information lead address information, or with access letter It ceases and corresponding lead temporal information and described lead address information；
The acquisition module 74, be additionally operable to determine in judgment module 75 described in lead the corresponding use state of address information to be Seizure condition, alternatively, determine receive the corresponding time information of the access request be later than it is described lead temporal information, and described draw When to lead the corresponding use state of address information be seizure condition, obtain except it is described lead address information in addition to, and use state To be confirmed for idle state leads address information；
The notification processing module 72, for be confirmed leading address information to carry to send in negotiating to instruct by described To the terminal；
The reception processing module 73 is then waited for according to for receiving based on the confirmation instruction for negotiating instruction What is confirmed leads address information to execute correspondingly reception processing.
Optionally, acquisition module 74 are not received by the feedback for the receiving module 71 within the preset time When instruction, obtain it is corresponding with the access information leads address information, or corresponding with the access information lead the time Information and lead address information；
The reception processing module 73 is additionally operable to lead address information, Huo Zheyu according to corresponding with the access information The access information is corresponding to be led temporal information and leads address information, is executed correspondingly reception and is handled.
Accommodation provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technology effect Seemingly, details are not described herein again for the present embodiment for fruit.
The division that can carry out function module in the present invention to accommodation according to above method example, for example, can be right It answers each function to divide each function module, two or more functions can also be integrated in a processing module. The form that hardware had both may be used in above-mentioned integrated module is realized, can also be realized in the form of software function module.It needs Illustrate, is schematical, only a kind of division of logic function to the division of module in various embodiments of the present invention, it is practical real It is current that there may be another division manner.
Fig. 9 is the structural schematic diagram one of server provided by the invention, as shown in figure 9, the server 90 of the present embodiment wraps It includes：
Receiving module 91, the first notification information for carrying access information for receiving accommodation transmission, described the One notification information is the accommodation according to waiting for that the access request that reception personnel sends generates, and is wrapped in the access request It includes：The access information, or the access request for waiting for that reception personnel sends is received, the access request includes：The access Information；
Notification processing module 92 carries out notifier processes for a pair terminal corresponding with the access information；
Sending module 93 will be based on the feedback command if the feedback command sent for receiving the terminal First indicator is sent to the accommodation, so that the accommodation executes corresponding according to first indicator Ground reception processing.
Optionally, the notification processing module 92, for receiving the carrying that accommodation is sent when the receiving module 91 When having the first notification information of access information, according to first notification message, obtain corresponding waiting with the access message Wait for the user information and terminal iidentification of personnel；
The sending module 93, for carrying the user information for waiting for reception personnel in second notification message, hair Give terminal corresponding with the terminal iidentification.
Optionally, the notification processing module 92, for receiving the visit for waiting for that reception personnel sends when the receiving module 91 When asking request, according to the access request, the user information for waiting for reception personnel corresponding with the access information and end are obtained End mark；
The sending module 93, for carrying the user information for waiting for reception personnel in third notice message, hair Give terminal corresponding with the terminal iidentification.
Figure 10 is the structural schematic diagram two of server provided by the invention, and as shown in Figure 10, the server of the present embodiment exists On the basis of Fig. 9 shown device structures, further include：
Acquisition module 94, for obtain it is corresponding with the access information lead address information, or with access letter It ceases corresponding lead and temporal information and leads address information；
Judgment module 95, for judge it is described lead whether the corresponding use state of address information is seizure condition, alternatively, Judge to receive the corresponding time information of the access request whether be later than it is described lead temporal information, and described lead address information Whether corresponding use state is seizure condition；
The acquisition module 94 described leads the corresponding use state of address information for judging in the judgment module 95 For seizure condition, alternatively, judge to receive the corresponding time information of the access request be later than it is described lead temporal information, and it is described Lead the corresponding use state of address information be seizure condition when, obtain except it is described lead address information in addition to, and use shape State is that the to be confirmed of idle state leads address information；
The sending module 93, for be confirmed leading address information to carry to be sent to institute in negotiating to instruct by described State terminal；
The sending module 93 described leads the corresponding use state of address information for judging in the judgment module 95 It is not seizure condition, alternatively, judging that receive the corresponding time information of the access request leads temporal information, and institute earlier than described State lead the corresponding use state of address information not be seizure condition when, corresponding with the access information address will be led to believe Breath, or it is corresponding with the access information lead temporal information and lead address information carry negotiate instruction in be sent to institute State terminal；
The sending module 93, if being to be instructed based on the negotiation for the feedback command that receiving module 91 receives Confirmation instruction, then by it is described it is to be confirmed lead address information to carry in first indicator, or will with it is described Access information is corresponding to lead address information, or corresponding with the access information lead temporal information and lead address information Carrying is sent to the accommodation in first indicator, so that the accommodation refers to according to described first It enables, executes correspondingly reception and handle.
Optionally,
The sending module 93, the feedback command for being received when the receiving module 91 are to carry first to wait for Change leads address information and/or the first change directive for leading temporal information to be changed, then it is described will be based on it is described anti- First indicator of feedback instruction is when being sent to the accommodation, by described first it is to be changed lead address information, and/ Or it is described first it is to be changed lead temporal information to carry in first indicator, be sent to the accommodation, with The accommodation is set to be changed to lead address information according to described first and/or described first to be changed lead the time Information executes correspondingly reception and handles.
Optionally, the acquisition module 94 is additionally operable to the receiving module 91 within the preset time, is not received by institute When stating feedback command, obtain it is corresponding with the access information leads address information, or corresponding with the access information draw It leads temporal information and leads address information；
The sending module 93, for leading address information by described or described leading temporal information and described lead Address information carries in first indicator, the accommodation is sent to, so that the accommodation is according to Lead address information or it is described lead temporal information and it is described lead address information, execute correspondingly reception and handle.
Server provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technique effect Similar, details are not described herein again for the present embodiment.
The division that can carry out function module in the present invention to server according to above method example, for example, can correspond to Each function divides each function module, can also be integrated in two or more functions in one processing module.On The form realization that hardware had both may be used in integrated module is stated, can also be realized in the form of software function module.It needs It is bright, it is schematical, only a kind of division of logic function to the division of module in various embodiments of the present invention, it is practical to realize When there may be another division manner.
Figure 11 is the structural schematic diagram one of terminal provided by the invention, and as shown in figure 11, the terminal 110 of the present embodiment is wrapped It includes：
Receiving module 111, for receiving the corresponding with access information of the progress of the server in server or accommodation Notifier processes；
Sending module 112, the server for being sent to feedback command in the server or the accommodation, with Make the server in the server or the accommodation be sent to the first indicator based on the feedback command to connect Wait for equipment so that the accommodation executes correspondingly reception and handle according to first indicator.
Optionally, the receiving module 111, it is waiting according to carrying of sending of terminal iidentification for receiving the server It waits for the second notification information of the user information of personnel, the terminal iidentification and described waits for that the user information of reception personnel is the clothes Business device is obtained according to the first notification message that the accommodation is sent, and first notification information is the accommodation root According to waiting for what the access request of reception personnel's transmission generated, the access request includes：The access information.
Optionally, the receiving module 111 is sent for receiving the server in the accommodation according to terminal iidentification Carry the third notice information for waiting for the user information of reception personnel, the terminal iidentification and the user for waiting for reception personnel Information is server in the accommodation according to waiting for that the first notification message that reception personnel sends obtains, and the access is asked It asks and includes：The access information.
Figure 12 is the structural schematic diagram two of terminal provided by the invention, and as shown in figure 12, the terminal of the present embodiment is in Figure 11 On the basis of shown device structure, further include：
The receiving module 111, the negotiation for receiving the transmission of the server in the server or the accommodation Instruction, it is described to negotiate instruction and carry subject to confirmation to lead address information, or corresponding with the access information lead address Information, or corresponding with the access information lead temporal information and described lead address information；
Judgment module 113 described to be confirmed leads whether the corresponding use state of address information is occupancy for judging State, alternatively, leading whether the corresponding use state of address information is seizure condition described in judging, alternatively, judging described in reception The corresponding time information of access request whether be later than it is described lead temporal information, and described lead address information is corresponding to use shape Whether state is seizure condition；
Determining module 114 described to be confirmed leads address information is corresponding to make for judging in the judgment module 113 It is seizure condition with state, alternatively, leading the corresponding use state of address information as seizure condition described in judging, alternatively, judging Receive the corresponding time information of the access request be later than it is described lead temporal information, and described lead address information is corresponding to make When with state being seizure condition, determine that the feedback command is change directive, instruction is initiated in voice communication, video calling initiation refers to Any in instruction is initiated in order and short message call；
The determining module 114, if for judging described to be confirmed to lead address information pair in the judgment module 113 The use state answered is not seizure condition, alternatively, lead the corresponding use state of address information not as seizure condition described in judging, Alternatively, judge that receive the corresponding time information of the access request leads temporal information earlier than described, and described address is led to believe Cease corresponding use state not be seizure condition when, determine the feedback command be confirm instruct.
Optionally, the sending module 112 determines that the feedback command is to confirm to refer to for working as the determining module 114 When enabling, by the server for confirming instruction and being sent in the server or the accommodation, so that the server will It is described it is to be confirmed lead address information to carry in first indicator, either by it is described lead address information or It is described lead temporal information and it is described lead address information carry in first indicator so that the accommodation root According to first indicator, executes correspondingly reception and handle.
Optionally, the sending module 112 determines that the feedback command is that change refers to for working as the determining module 114 When enabling, to be changed lead address information by first and/or first to be changed lead temporal information to carry in the feedback to refer to In order, the server being sent in the server or the accommodation, so that in the server or the accommodation Server to be changed lead address information by described first and/or first to be changed temporal information led to carry in institute It states and is sent to the accommodation in the first indicator so that the accommodation is executed according to first indicator Correspondingly reception is handled.
Optionally, the sending module 112 determines that the feedback command is logical for voice for working as the determining module 114 Words initiate instruction when, according to the voice communication initiate instruct, establish voice communication with the accommodation and connect, with realize and The accommodation carries out voice communication processing.
Optionally, the sending module 112 determines that the feedback command is logical for video for working as the determining module 114 Words initiate instruction when, according to the video calling initiate instruct, establish video communication with the accommodation and connect, with realize and The accommodation carries out video communication processing.
Optionally, the sending module 112 determines that 114 feedback commands are logical for short message for working as the determining module Words initiate instruction when, according to the short message converse initiate instruction, establish short message communication with the accommodation and connect, with realize and The accommodation carries out short message communication processing.
Optionally, the sending module 112 is additionally operable to be changed lead address information by second and/or second wait for more What is changed leads temporal information to be sent to the server in the server or the accommodation, so that the server or institute Server in accommodation is stated to be changed to lead address information by second and/or second to be changed lead temporal information It is carried in the second indicator and is sent to the accommodation so that the accommodation to be changed draws according to described second Neck address information and/or second it is to be changed lead temporal information, execute correspondingly reception and handle.
Terminal provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technique effect class Seemingly, details are not described herein again for the present embodiment.
The division of function module can be carried out to terminal according to above method example in the present invention, for example, can correspond to each A function divides each function module, can also be integrated in two or more functions in one processing module.It is above-mentioned The form that hardware had both may be used in integrated module is realized, can also be realized in the form of software function module.It needs to illustrate , it is schematical, only a kind of division of logic function to the division of module in various embodiments of the present invention, in actual implementation There may be another division manner.
Figure 13 is the structural schematic diagram of reception processing system provided by the invention, as shown in figure 13, the reception of the present embodiment Processing system 130 includes：Accommodation 131, server 132 as described above and end as described above as described above End 133.
Reception processing system provided in an embodiment of the present invention can perform the embodiment of above-mentioned reception processing method, specific Implementing principle and technical effect, reference can be made to above method embodiment, details are not described herein again for the present embodiment.
Figure 14 is the hardware architecture diagram of accommodation provided by the invention.As shown in figure 14, which wraps It includes：Memory 141 and processor 142；
Memory 141, for storing computer program；
Processor 142, the computer program for executing memory storage, to realize that the reception in above-described embodiment is handled Method.The specific associated description that may refer in preceding method embodiment.
Optionally, memory 141 can also be integrated with processor 142 either independent.
When device except the memory 141 is independently of processor 142, the accommodation 140 can also wrap It includes：
Bus 143, for connecting the memory 141 and processor 142.
Accommodation provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technology effect Seemingly, details are not described herein again for the present embodiment for fruit.
Figure 15 is the hardware architecture diagram of server provided by the invention.As shown in figure 15, which includes： Memory 151 and processor 152；
Memory 151, for storing computer program；
Processor 152, the computer program for executing memory storage, to realize that the reception in above-described embodiment is handled Method.The specific associated description that may refer in preceding method embodiment.
Optionally, memory 151 can also be integrated with processor 152 either independent.
When device except the memory 151 is independently of processor 152, the server 150 can also include：
Bus 153, for connecting the memory 151 and processor 152.
Server provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technique effect Similar, details are not described herein again for the present embodiment.
Figure 16 is the hardware architecture diagram of terminal provided by the invention.As shown in figure 16, which includes：Storage Device 161 and processor 162；
Memory 161, for storing computer program；
Processor 162, the computer program for executing memory storage, to realize that the reception in above-described embodiment is handled Method.The specific associated description that may refer in preceding method embodiment.
Optionally, memory 161 can also be integrated with processor 162 either independent.
When device except the memory 161 is independently of processor 162, the terminal 160 can also include：
Bus 163, for connecting the memory 161 and processor 162.
Terminal provided in this embodiment can be used for executing above-mentioned reception processing method, realization method and technique effect class Seemingly, details are not described herein again for the present embodiment.
The present invention also provides a kind of computer readable storage medium, the computer readable storage medium includes computer journey Sequence, the computer program is for realizing the reception processing method in embodiment as above.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it Its mode is realized.For example, apparatus embodiments described above are merely indicative, for example, the division of the module, only Only a kind of division of logic function, formula that in actual implementation, there may be another division manner, such as multiple modules can combine or It is desirably integrated into another system, or some features can be ignored or not executed.Another point, it is shown or discussed it is mutual it Between coupling, direct-coupling or communication connection can be INDIRECT COUPLING or communication link by some interfaces, device or module It connects, can be electrical, machinery or other forms.
The module illustrated as separating component may or may not be physically separated, aobvious as module The component shown may or may not be physical unit, you can be located at a place, or may be distributed over multiple In network element.Some or all of module therein can be selected according to the actual needs to realize the mesh of this embodiment scheme 's.
In addition, each function module in each embodiment of the present invention can be integrated in a processing unit, it can also It is that modules physically exist alone, it can also be during two or more modules be integrated in one unit.Above-mentioned module at The form that hardware had both may be used in unit is realized, can also be realized in the form of hardware adds SFU software functional unit.
The above-mentioned integrated module realized in the form of software function module, can be stored in one and computer-readable deposit In storage media.Above-mentioned software function module is stored in a storage medium, including some instructions are used so that a computer Equipment (can be personal computer, server or the network equipment etc.) or processor (English：Processor this Shen) is executed Please each embodiment the method part steps.
It should be understood that above-mentioned processor can be central processing unit (English：Central Processing Unit, letter Claim：CPU), it can also be other general processors, digital signal processor (English：Digital Signal Processor, Referred to as：DSP), application-specific integrated circuit (English：Application Specific Integrated Circuit, referred to as： ASIC) etc..General processor can be microprocessor or the processor can also be any conventional processor etc..In conjunction with hair The step of bright disclosed method, can be embodied directly in hardware processor and execute completion, or with hardware in processor and soft Part block combiner executes completion.
Memory may include high-speed RAM memory, it is also possible to and further include non-volatile memories NVM, for example, at least one Magnetic disk storage can also be USB flash disk, mobile hard disk, read-only memory, disk or CD etc..
Bus can be industry standard architecture (Industry Standard Architecture, ISA) bus, outer Portion's apparatus interconnection (Peripheral Component, PCI) bus or extended industry-standard architecture (Extended Industry Standard Architecture, EISA) bus etc..Bus can be divided into address bus, data/address bus, control Bus etc..For ease of indicating, the bus in illustrations does not limit only a bus or a type of bus.
Above computer readable storage medium storing program for executing can be by any kind of volatibility or non-volatile memory device or Combination thereof realizes that, such as static RAM (SRAM), electrically erasable programmable read-only memory (EEPROM) can Erasable programmable read-only memory (EPROM) (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic memory, Flash memory, disk or CD.Storage medium can be any usable medium that general or specialized computer can access.
One of ordinary skill in the art will appreciate that：Realize that all or part of step of above-mentioned each method embodiment can lead to The relevant hardware of program instruction is crossed to complete.Program above-mentioned can be stored in a computer read/write memory medium.The journey When being executed, execution includes the steps that above-mentioned each method embodiment to sequence；And storage medium above-mentioned includes：ROM, RAM, magnetic disc or The various media that can store program code such as person's CD.
Finally it should be noted that：The above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent Present invention has been described in detail with reference to the aforementioned embodiments for pipe, it will be understood by those of ordinary skill in the art that：Its according to So can with technical scheme described in the above embodiments is modified, either to which part or all technical features into Row equivalent replacement；And these modifications or replacements, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution The range of scheme.

Claims (10)

1. a kind of reception processing method, which is characterized in that including：
Access request is received, the access request includes：Access information；
According to the access request, a pair terminal corresponding with the access information carries out notifier processes；
If receiving the first indicator based on feedback command, according to first indicator, execution is correspondingly received Processing, the feedback command are obtained by the terminal.
2. a kind of reception processing method, which is characterized in that including：
The first notification information for carrying access information that accommodation is sent is received, first notification information is the reception According to waiting for what the access request of reception personnel's transmission generated, the access request includes equipment：The access information, Huo Zhejie The access request for waiting for that reception personnel sends is received, the access request includes：The access information；
Pair corresponding with access information terminal carries out notifier processes；
If receiving the feedback command that the terminal is sent, the first indicator based on the feedback command is sent to institute Accommodation is stated, so that the accommodation executes correspondingly reception and handle according to first indicator.
3. a kind of reception processing method, which is characterized in that including：
Receive the notifier processes corresponding with access information that the server in server or accommodation carries out；
Feedback command is sent to the server in the server or the accommodation, so as to the server or described connect Wait for that the first indicator based on the feedback command is sent to accommodation by the server in equipment so that the reception is set For according to first indicator, executes correspondingly reception and handle.
4. a kind of accommodation, which is characterized in that including：
Receiving module, for receiving access request, the access request includes：Access information；
Notification processing module, for according to the access request, a pair terminal corresponding with the access information to carry out notifier processes；
If reception processing module refers to for receiving the first indicator based on feedback command according to described first It enables, executes correspondingly reception and handle, the feedback command is obtained by the terminal.
5. a kind of server, which is characterized in that including：
Receiving module, the first notification information for carrying access information for receiving accommodation transmission, first notice Information is the accommodation according to waiting for that the access request that reception personnel sends generates, and the access request includes：It is described Access information, or the access request for waiting for that reception personnel sends is received, the access request includes：The access information；
Notification processing module carries out notifier processes for a pair terminal corresponding with the access information；
Sending module, if the feedback command sent for receiving the terminal, first based on the feedback command is referred to Show that instruction is sent to the accommodation, so that the accommodation, according to first indicator, execution is correspondingly received Processing.
6. a kind of terminal, which is characterized in that including：
Receiving module, for receiving at the notice corresponding with access information that the server in server or accommodation carries out Reason；
Sending module, the server for being sent to feedback command in the server or the accommodation, so that described The first indicator based on the feedback command is sent to accommodation by the server in server or the accommodation, So that the accommodation executes correspondingly reception and handles according to first indicator.
7. a kind of reception processing system, which is characterized in that including：Accommodation, such as claim 5 as claimed in claim 4 The server and terminal as claimed in claim 6.
8. a kind of accommodation, which is characterized in that including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to carry out the reception processing described in perform claim requirement 1 via the execution executable instruction Method.
9. a kind of server, which is characterized in that including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to carry out the reception processing described in perform claim requirement 2 via the execution executable instruction Method.
10. a kind of terminal, which is characterized in that including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to carry out the reception processing described in perform claim requirement 3 via the execution executable instruction Method.
CN201810235613.1A 2018-03-21 2018-03-21 Reception processing method, apparatus and system Pending CN108737488A (en)

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Application publication date: 20181102