CN108134710B - Equipment fault display method and device, storage medium, equipment and server - Google Patents

Equipment fault display method and device, storage medium, equipment and server Download PDF

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Publication number
CN108134710B
CN108134710B CN201711097629.2A CN201711097629A CN108134710B CN 108134710 B CN108134710 B CN 108134710B CN 201711097629 A CN201711097629 A CN 201711097629A CN 108134710 B CN108134710 B CN 108134710B
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Prior art keywords
equipment
model
information
received
displaying
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Expired - Fee Related
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CN108134710A (en
Inventor
谌进
宋德超
何贤俊
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Gree Electric Appliances Inc of Zhuhai
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Gree Electric Appliances Inc of Zhuhai
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing data switching networks
    • H04L43/04Processing captured monitoring data, e.g. for logfile generation
    • H04L43/045Processing captured monitoring data, e.g. for logfile generation for graphical visualisation of monitoring data
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/14Network analysis or design
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing data switching networks
    • H04L43/08Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Data Mining & Analysis (AREA)
  • Environmental & Geological Engineering (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The invention provides a device fault display method, a device, a storage medium, a device and a server. The equipment fault display method comprises the following steps: a receiving step, which is used for receiving equipment fault information; and a display step of displaying, by means of AR glasses, an AR model of a device corresponding to the received device failure information according to a pre-stored AR model of the device corresponding to the device failure information. According to the technical scheme provided by the invention, the augmented reality technology of the AR glasses is applied to the fault detection of the equipment, so that a user can intuitively sense the operation 3D simulation effect of the equipment, more intuitive sensory experience is given when the fault occurs, the fault occurrence point of the equipment can be intuitively seen, the maintenance and daily maintenance are convenient, and the good user experience is realized.

Description

Equipment fault display method and device, storage medium, equipment and server
Technical Field
The invention relates to the technical field of electric appliances, in particular to a method and a device for displaying equipment faults, a storage medium, equipment and a server.
Background
At present, for a conventional device, such as a household electrical appliance, when a failure occurs, a user needs to make an appointment for a maintenance worker to perform a maintenance work on the household electrical appliance. The process is time consuming. Taking an air conditioner as an example, once a compressor fault or a circuit main board fault occurs, a user cannot intuitively know the fault occurring in the air conditioner, and usually needs to return to a factory for re-repairing. In this link, a large amount of manpower and material resources are wasted, and the cost for maintaining the product is greatly increased. Moreover, if the products have the same problems, each user can reserve one time, the processes of walking are very similar, so that repeated work can be done, and inconvenience is brought to the users.
Disclosure of Invention
The invention mainly aims to overcome the defects of the prior art and provides a method and a device for displaying equipment faults, a storage medium, equipment and a server so as to solve the problems that the equipment faults cannot be displayed visually and are inconvenient to maintain.
One aspect of the present invention provides an apparatus fault display method, including: a receiving step, which is used for receiving equipment fault information; a display step for: and displaying the AR model of the equipment corresponding to the received equipment fault information through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment fault information.
Optionally, the step of displaying is further for: displaying the operating states of the various components of the device; and/or responding to a received device control instruction sent by a user, and displaying the AR model of the device corresponding to the received device control instruction through AR glasses according to the pre-stored AR model of the device corresponding to the device control instruction.
Optionally, the method further comprises: responding to gesture operation of a user, and displaying the AR model in an enlarging, reducing and/or rotating mode through AR glasses; and/or responding to gesture operation of a user and starting a voice mode.
Optionally, the method further comprises a maintenance prompting step, configured to: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users.
Optionally, before the receiving step, a device identifying step is further included, configured to: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
Optionally, the identifying the device according to the received device basic information and providing the AR model of the device include: pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment; and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
Another aspect of the present invention provides an apparatus for displaying a device failure, including: a receiving unit for receiving device failure information; a display unit for: and displaying the AR model of the equipment corresponding to the received equipment fault information through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment fault information.
Optionally, the display unit is further configured to: displaying the operating states of the various components of the device; and/or responding to a received device control instruction sent by a user, and displaying the AR model of the device corresponding to the received device control instruction through AR glasses according to the pre-stored AR model of the device corresponding to the device control instruction.
Optionally, the AR glasses are further to: responding to gesture operation of a user, and zooming in, zooming out and/or rotating the AR model for display; and/or responding to gesture operation of a user and starting a voice mode.
Optionally, the system further comprises a maintenance prompting unit, configured to: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users.
Optionally, the system further comprises a device identification unit, configured to: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
Optionally, the device identification unit is further configured to: pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment; and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
Yet another aspect of the invention provides an apparatus having any of the above-mentioned means in addition to the apparatus identification unit; alternatively, the method comprises a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the above methods in addition to the device identification step when executing the program.
Optionally, the device comprises an air conditioner, a refrigerator, a washing machine or an electric rice cooker.
Yet another aspect of the present invention provides a server having the apparatus as in any one of the above; or alternatively, a processor, a memory, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the above methods when executing the program.
Yet another aspect of the present invention provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the steps of any of the above methods applied to a server side, a terminal side, or a device side.
According to the technical scheme provided by the invention, the augmented reality technology of the AR glasses is applied to the fault detection, maintenance and fault reporting of the equipment, so that a user can intuitively feel the operation 3D simulation effect of the product, more intuitive sensory experience is given when the fault occurs, the maintenance and daily maintenance are convenient, the product fault occurrence point can be visually seen, the fault maintenance reservation service of a company is received, and the good user experience is achieved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the invention and not to limit the invention. In the drawings:
FIG. 1 is an overall block diagram of the device failure display method provided by the present invention;
FIG. 2 is a flowchart of the operation of a preferred embodiment of the method for displaying device faults provided by the present invention;
FIG. 3 is a system architecture diagram of a preferred embodiment of the device failure display method provided by the present invention;
FIG. 4 is a flowchart of the operation of another preferred embodiment of the device failure display method provided by the present invention;
FIG. 5 is an overall block diagram of an apparatus failure display device provided by the present invention;
FIG. 6 is a schematic structural diagram of a preferred embodiment of an equipment failure display apparatus provided in the present invention;
fig. 7 is a schematic structural diagram of another preferred embodiment of the device failure display apparatus provided in the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be clearly and completely described below with reference to the specific embodiments of the present invention and the accompanying drawings. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
The invention provides a device fault display method on one hand. Fig. 1 is an overall framework diagram of the device failure display method provided by the present invention. As shown in fig. 1, the method for displaying the device failure of the present invention includes: step S110, a receiving step, which is used for receiving equipment failure information; step S120, a display step for: and displaying the AR model of the equipment corresponding to the received equipment fault information through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment fault information.
The technical scheme provided by the invention designs a method for guiding equipment fault maintenance through AR glasses. The device takes the air conditioner as an example, the role of a common user is changed into a supervisor of an air conditioner product by the scheme, the user only needs to take AR glasses to watch the air conditioner at home, and the running effect 3D simulation effect diagram of the air conditioner can be presented in front of the user in a first view angle mode. When the equipment fails, a fault mark, such as a red warning mark, appears at the point where the fault occurs clearly in the simulation effect chart.
According to an embodiment of the method for displaying an operating status of an apparatus of the present invention, the displaying step is further configured to: displaying the operating states of the various components of the device; and/or responding to a received device control instruction sent by a user, and displaying the AR model of the device corresponding to the received device control instruction through AR glasses according to the pre-stored AR model of the device corresponding to the device control instruction.
Through the application to AR glasses technique, combine together with household electrical appliances trouble shooting system, let the user only need easily take glasses and just can see household electrical appliances 3D operation effect picture, for example: and observing the running state of a compressor of the air conditioner and issuing an effect diagram when the temperature of the air conditioner is set. When the instruction is issued, the instruction is uploaded to the server, the server calls the corresponding AR model to the AR glasses according to the instruction, the AR glasses display the AR model, and a user can visually see the running state of each component and the effect achieved by the instruction when the air conditioner executes the instruction after the air conditioner temperature instruction is issued. When the air conditioner breaks down in operation, a red alarm area of a fault occurrence point can appear on the 3D operation effect diagram, and a user is prompted as to which module has a problem. Simultaneously, when product testing personnel carried out product testing, taken AR glasses, can the direct observation the operation effect of product, when the air conditioner product broke down, for example: the line is aged or the connector lug is loosened, the air conditioner can carry out fault automatic detection by a self-detection system, when a corresponding fault problem is detected, a corresponding fault code is sent to the server, the server can call a corresponding AR model according to the corresponding fault code and then sends the fault code to the AR glasses, and the AR glasses can directly display images to guide testers how to connect or change the connection.
According to an embodiment of the method for displaying the running state of the device, the method further includes: responding to gesture operation of a user, and displaying the AR model in an enlarging, reducing and/or rotating mode through AR glasses; and/or responding to gesture operation of a user and starting a voice mode. The user can perform operations such as enlarging, reducing, rotating and the like on the product through gesture operation, so that details of each part of the air conditioner assembly can be conveniently seen; the voice mode is started to communicate with an online service robot or an online manual customer service to solve the fault problem.
Fig. 2 is a flowchart of the operation of a preferred embodiment of the method for displaying the device failure provided by the present invention. As shown in fig. 2, an embodiment of the method for displaying the operating state of the device according to the present invention further includes a step S130 of prompting maintenance, which is configured to: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users. In one embodiment, after a device detects a fault, sending maintenance prompt information of the fault of the device to a maintenance worker and/or a user; in another embodiment, the device detects a failure and sends the failure to a server, and the server sends a maintenance prompt message of the failure of the device to a maintenance person and/or a user. Due to similar faults of a plurality of devices, a background server of a company can remind a product design developer to provide problem change measures. The user will also receive the reservation service of the company's active home repair server. For faults which occur commonly, fault information can be automatically uploaded to a company cloud server and finally directly forwarded to corresponding product development designers to further guide the design and development of products. If the products have the same problems, each user does not need to reserve one time, and the user is actively contacted to get on-site maintenance after the problems are detected, so that convenience is brought to the user.
The above steps can have two implementation modes, the first implementation mode is that the AR model is stored in the device, and the device calls the corresponding AR model to send to the AR glasses after detecting the fault; in the second implementation mode, the AR model is stored in the server, the device uploads the fault to the server after detecting the fault, and the server calls the corresponding AR model and sends the model to the AR glasses. Fig. 3 is a system architecture diagram of a preferred embodiment of the device failure display method provided by the present invention, that is, the system architecture diagram of the second embodiment described above. As shown in fig. 3, the air conditioner, the server and the AR glasses perform data transmission through the wireless network, and the user sees the compressor virtual image and the circuit board virtual image using the AR glasses.
Fig. 4 is a flowchart of the operation of another preferred embodiment of the device failure display method provided by the present invention, and the embodiment shown in fig. 4 is applied to a server side. Before the receiving step S110, a device identifying step S105 is further included for: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
According to an embodiment of the method for displaying the running state of the device, the identifying the device according to the received basic information of the device and providing the AR model of the device includes: pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment; and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
In this embodiment, the air conditioner is identified by a logo pattern that can identify the unique identity of the air conditioner, such as the appearance of the air conditioner or a two-dimensional code, pattern, etc. of the air conditioner attached to the appearance of the air conditioner. Also, not only are air conditioning products available, but more product types can be identified, such as: refrigerator, washing machine, electric cooker, etc.
The user wears the AR glasses, looks at towards household electrical appliances (such as air conditioners) at home, and the AR glasses will upload the picture of this air conditioner product to company's server, and the server utilizes image recognition technology to issue the product information of this air conditioner of this section, like product model, the 3D emulation model information that corresponds to user's AR glasses, presents the air conditioner 3D emulation model in the form of first visual angle in front of the user through the AR glasses.
After seeing the 3D simulation model of the air conditioner, the user can operate by selecting the virtual image projected by the AR glasses and matching the gesture of the user. Such as: after the 3D simulation model of the air conditioner appears in the projected virtual image, the user can click the prompt operation mode on the virtual screen to enable the 3D model to realize the operations of amplification, reduction or rotation. Therefore, the user can realize close contact and observation with the product, and further know the operation details of the air conditioner.
When the air conditioner has a fault, the user can directly observe the fault occurrence point in the 3D model through the AR glasses. Such as: when a fault sensor on the air conditioner detects that the air conditioner is lack of fluorine, a fault field lack of fluorine in a program is uploaded to a company server, the company server pushes 3D simulation model information of fault early warning of the lack of fluorine to AR glasses of a user after receiving the field information of the lack of fluorine, and the user sees that a simulation dynamic effect graph of the lack of fluorine of the air conditioner appears in the 3D simulation model of the air conditioner through the AR glasses. Thus, the user can intuitively know the reason of the air conditioner fault.
After knowing the fault, the user can perform corresponding gesture operations according to prompts on screen virtual image information projected by the AR glasses, such as: and the voice mode is started by double-clicking the palm. After the voice mode is started, the fault repair reservation can be directly carried out with a background online service robot of a company in a speaking mode.
If the company server receives the program problem of the similar circuit board mainboard or the compressor fails, the online voice server robot can automatically help the user to switch to the manual customer service of the company, and the corresponding design problem is fed back to the product design developer by the manual customer service, so that the design quality of the product is improved.
Another aspect of the present invention provides an apparatus for displaying device failure. Fig. 5 is an overall frame diagram of the device failure display apparatus provided by the present invention. As shown in fig. 5, the device failure display apparatus of the present invention includes: a receiving unit 100 for receiving device failure information; a display unit 200 for: and displaying the AR model of the equipment corresponding to the received equipment fault information.
According to an embodiment of the device operation state display apparatus of the present invention, the display unit 200 is further configured to: displaying the operating states of the various components of the device; and/or responding to a received device control instruction sent by a user, and displaying the AR model of the device corresponding to the received device control instruction through AR glasses according to the pre-stored AR model of the device corresponding to the device control instruction.
According to an embodiment of the apparatus operating state display device of the present invention, the AR glasses are further configured to: responding to gesture operation of a user, and zooming in, zooming out and/or rotating the AR model for display; and/or responding to gesture operation of a user and starting a voice mode.
Fig. 6 is a schematic structural diagram of a preferred embodiment of the device failure display apparatus provided in the present invention. As shown in fig. 6, according to an embodiment of the apparatus operation state display device of the present invention, the apparatus operation state display device further includes a maintenance prompting unit 300 for: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users.
Fig. 7 is a schematic structural diagram of another preferred embodiment of the device failure display apparatus provided in the present invention, and the embodiment shown in fig. 7 is applied to a server side. As shown in fig. 7, an embodiment of the apparatus operation state display device according to the present invention further includes an apparatus recognition unit 400 for: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
According to an embodiment of the device operation state display apparatus of the present invention, the device identification unit 400 is further configured to: pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment; and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
Yet another aspect of the invention provides an apparatus having any of the above-mentioned means in addition to the apparatus identification unit; alternatively, the method comprises a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the above methods in addition to the device identification step when executing the program.
According to one embodiment of the apparatus of the present invention, the apparatus comprises an air conditioner, a refrigerator, a washing machine or an electric rice cooker.
Yet another aspect of the present invention provides a server having the apparatus as in any one of the above; or alternatively, a processor, a memory, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the above methods when executing the program.
Yet another aspect of the present invention provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the steps of any of the above methods applied to a server side, a terminal side, or a device side.
According to the technical scheme provided by the invention, the augmented reality technology of the AR glasses is applied to the fault detection, maintenance and fault reporting of the equipment, so that a user can intuitively feel the operation 3D simulation effect of the product, more intuitive sensory experience is given when the fault occurs, the maintenance and daily maintenance are convenient, the product fault occurrence point can be visually seen, the fault maintenance reservation service of a company is received, and the good user experience is achieved.
The functions described herein may be implemented in hardware, software executed by a processor, firmware, or any combination thereof. If implemented in software executed by a processor, the functions may be stored on or transmitted over as one or more instructions or code on a computer-readable medium. Other examples and implementations are within the scope and spirit of the invention and the following claims. For example, due to the nature of software, the functions described above may be implemented using software executed by a processor, hardware, firmware, hardwired, or a combination of any of these. In addition, each functional unit may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts serving as control devices may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment. For the device embodiment, since it basically corresponds to the method embodiment, the description is relatively simple, and for the relevant points, reference may be made to the partial description of the method embodiment.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
The above description is only an example of the present invention, and is not intended to limit the present invention, and it is obvious to those skilled in the art that various modifications and variations can be made in the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.

Claims (14)

1. An apparatus failure display method, comprising:
a receiving step, which is used for receiving equipment fault information;
a display step for: displaying the AR model of the equipment corresponding to the received equipment fault information through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment fault information;
the displaying step is further for:
displaying the operating states of the various components of the device;
further comprising a maintenance prompting step for: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users.
2. The method of claim 1, wherein the displaying step is further configured to:
and responding to a received equipment control instruction sent by a user, and displaying the AR model of the equipment corresponding to the received equipment control instruction through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment control instruction.
3. The method of claim 1 or 2, further comprising: responding to gesture operation of a user, and displaying the AR model in an enlarging, reducing and/or rotating mode through AR glasses; and/or responding to gesture operation of a user and starting a voice mode.
4. A method according to any of claims 1-3, characterized in that before the receiving step, it further comprises a device identification step for: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
5. The method of claim 4, wherein identifying the device according to the received device basic information, and presenting an AR model of the device comprises:
pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment;
and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
6. An apparatus failure display device, comprising:
a receiving unit for receiving device failure information;
a display unit for: displaying the AR model of the equipment corresponding to the received equipment fault information through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment fault information;
the display unit is further configured to:
displaying the operating states of the various components of the device;
still include maintenance suggestion unit, be used for: after receiving the equipment failure information, sending the maintenance prompt information of the equipment failure to maintenance personnel and/or users.
7. The apparatus of claim 6, wherein the display unit is further configured to:
and responding to a received equipment control instruction sent by a user, and displaying the AR model of the equipment corresponding to the received equipment control instruction through AR glasses according to the pre-stored AR model of the equipment corresponding to the equipment control instruction.
8. The apparatus of claim 6 or 7, wherein the AR glasses are further configured to: responding to gesture operation of a user, and zooming in, zooming out and/or rotating the AR model for display; and/or responding to gesture operation of a user and starting a voice mode.
9. The apparatus according to any one of claims 6-8, further comprising a device identification unit configured to: and identifying the equipment according to the received equipment basic information, and giving an AR model of the equipment, wherein the equipment basic information comprises an equipment image, an equipment model, an equipment ID number, a bar code of the equipment and/or a two-dimensional code of the equipment.
10. The apparatus of claim 9, wherein the device identification unit is further configured to:
pre-storing the basic information of the equipment and an AR model corresponding to the basic information of the equipment;
and responding to the received basic equipment information, matching the received basic equipment information with the prestored basic equipment information, and if the matching is successful, giving an AR model corresponding to the matching.
11. An apparatus, characterized in that it comprises,
having a device according to any one of claims 6-10; or
Comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method according to any of claims 1-3 when executing the program.
12. The apparatus of claim 11, wherein the apparatus comprises an air conditioner, a refrigerator, a washing machine, or an electric rice cooker.
13. A server, characterized in that,
having a device according to any one of claims 6-10; or
Comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method according to any of claims 1-5 when executing the program.
14. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 3 or 1 to 5.
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