CN107809548A - Customer service identity information management method, dispatch server and terminal - Google Patents
Customer service identity information management method, dispatch server and terminal Download PDFInfo
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- CN107809548A CN107809548A CN201711135655.XA CN201711135655A CN107809548A CN 107809548 A CN107809548 A CN 107809548A CN 201711135655 A CN201711135655 A CN 201711135655A CN 107809548 A CN107809548 A CN 107809548A
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- user
- business
- identity information
- information
- terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L61/00—Network arrangements, protocols or services for addressing or naming
- H04L61/45—Network directories; Name-to-address mapping
- H04L61/4547—Network directories; Name-to-address mapping for personal communications, i.e. using a personal identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L61/00—Network arrangements, protocols or services for addressing or naming
- H04L61/45—Network directories; Name-to-address mapping
- H04L61/4588—Network directories; Name-to-address mapping containing mobile subscriber information, e.g. home subscriber server [HSS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
The present invention proposes a kind of customer service identity information management method, dispatch server and terminal.A kind of customer service identity information management method, applied to dispatch server, this method includes：Obtain the business identity information of user；The business identity information of the user is associated with the mobile user comprehensive service digital net number of the user；When receiving the business identity inquiry request information of the mobile user comprehensive service digital net number comprising the user of terminal transmission, the business identity feedback of the information of the user is given to the terminal.Using above-mentioned technical proposal, user can easily distinguish the business identity of the user in Trunked Radio System.
Description
Technical field
The present invention relates to trunking communicating technology field, more particularly to a kind of customer service identity information management method, scheduling
Server and terminal.
Background technology
In the colony dispatching communication system of broadband, communicating pair passes through mobile user comprehensive service digital net (Mobile
Subscriber Integrated Service Digital Network, MSISDN) number foundation communication connection.Work as broadband
When call communication is carried out between the user in colony dispatching communication system, in the MSISDN of user terminal displays the other user's terminal
Number is to determine the identity of the other user.
When broadband colony dispatching communication system is applied to specific industry scene, the user in system has clear and definite industry
Business identity.For example, when broadband colony dispatching communication system is applied to track transportation industry, the user in system can be scheduling
Member, Platform attendant, driver, maintenance person etc..If distinguishing user with the business identity of user, when the user in system is carried out
During call communication, system user can be facilitated more clearly to distinguish the other user's identity.But existing broadband colony dispatching system
System can not distinguish the business identity of user only using the Mobile Subscriber International ISDN Number of user as User Identity, and Mobile Subscriber International ISDN Number
Itself is again with the inferior position for being inconvenient to remember and being not easy to differentiation.
The content of the invention
The defects of based on above-mentioned prior art and deficiency, a kind of customer service identity information management method of present invention proposition,
Dispatch server and terminal, can when user communicates output display customer service identity, be easy to user to distinguish.
In order to achieve the above object, the present invention proposes following technical scheme：
A kind of customer service identity information management method, applied to dispatch server, this method includes：
Obtain the business identity information of user；
The business identity information of the user is associated with the mobile user comprehensive service digital net number of the user；
When the business identity for the mobile user comprehensive service digital net number comprising the user for receiving terminal transmission
During inquiry request information, the business identity feedback of the information of the user is given to the terminal.
Preferably, this method also includes：
When receiving the logout service identity instruction that the user sends, by the business identity information of the user and institute
The mobile user comprehensive service digital net number for stating user cancels association.
Preferably, this method also includes：
The business identity information of the user is pushed to the user terminal of subscribing service identity real time propelling movement business.
Preferably, the user terminal to subscribing service identity real time propelling movement business pushes the business identity of the user
Information, including：
It is whole to the user of subscribing service identity real time propelling movement business when the business identity information of the user updates
End pushes the business identity information after the renewal of the user.
A kind of customer service identity information management method, applied to terminal, this method includes：
When receiving or sending the call request for carrying mobile user comprehensive service digital net number, to dispatch server
Send the customer service identity lookup request information for including the mobile user comprehensive service digital net number；
When receiving the customer service identity information that the dispatch server is sent, the customer service identity letter is exported
Breath.
Preferably, this method also includes：
The business identity information of the user of the dispatch server push is received, utilizes the business body of the user of reception
The business identity information of the user of part information updating storage, and/or the business identity information using the user received
The information of the shown user of renewal.
A kind of dispatch server, including：
Information acquisition unit, for obtaining the business identity information of user；
Association process unit, for by mobile subscriber's integrated service of the business identity information of the user and the user
Digital network number associates；
Information feedback unit, for when the mobile subscriber's Integrated Digital Services for including the user for receiving terminal transmission
During the business identity inquiry request information of network No. code, the business identity feedback of the information of the user is given to the terminal.
Preferably, the association process unit is additionally operable to：
When receiving the logout service identity instruction that the user sends, by the business identity information of the user and institute
The mobile user comprehensive service digital net number for stating user cancels association.
Preferably, described information feedback unit is additionally operable to：
The business identity information of the user is pushed to the user terminal of subscribing service identity real time propelling movement business.
Preferably, described information feedback unit pushes the use to the user terminal of subscribing service identity real time propelling movement business
During the business identity information at family, it is specifically used for：
It is whole to the user of subscribing service identity real time propelling movement business when the business identity information of the user updates
End pushes the business identity information after the renewal of the user.
A kind of terminal, including：
Information query unit, for being asked when the calling for receiving or sending carrying mobile user comprehensive service digital net number
When asking, the customer service identity lookup request for including the mobile user comprehensive service digital net number is sent to dispatch server
Information；
Information output unit, for when receiving the customer service identity information that the dispatch server is sent, exporting
The customer service identity information.
Preferably, the terminal also includes：
Information receiving unit, the business identity information of the user for receiving the dispatch server push, utilizes reception
The user business identity information updating storage the user business identity information, and/or using receive it is described
The information of the user shown by the business identity information updating of user.
Customer service identity information management method proposed by the present invention, can be by the business identity information of user and user
Mobile user comprehensive service digital net number associates, when user terminal sends the mobile user comprehensive service digital net for including user
During the customer service identity lookup request information of number, customer service that the mobile user comprehensive service digital net number is associated
Identity information is sent to terminal.Using above-mentioned technical proposal, user can easily distinguish the user's in Trunked Radio System
Business identity.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
There is the required accompanying drawing used in technology description to be briefly described, it should be apparent that, drawings in the following description are only this
The embodiment of invention, for those of ordinary skill in the art, on the premise of not paying creative work, can also basis
The accompanying drawing of offer obtains other accompanying drawings.
Fig. 1 is a kind of schematic flow sheet of customer service identity information management method provided in an embodiment of the present invention；
Fig. 2 is the schematic flow sheet of another customer service identity information management method provided in an embodiment of the present invention；
Fig. 3 is the time diagram of another customer service identity information management method provided in an embodiment of the present invention；
Fig. 4 is a kind of structural representation of dispatch server provided in an embodiment of the present invention；
Fig. 5 is a kind of structural representation of terminal provided in an embodiment of the present invention.
Embodiment
Technical scheme of the embodiment of the present invention is applied to the Mobile Subscriber International ISDN Number associated services identity information for user, makes user can
Directly to determine the application scenarios of the business identity of the other user by terminal., can be with using technical scheme of the embodiment of the present invention
User is set to distinguish customer service identity in the Trunked Radio System communication process of broadband.
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, rather than whole embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other under the premise of creative work is not made
Embodiment, belong to the scope of protection of the invention.
The embodiment of the invention discloses a kind of customer service identity information management method, this method is applied to colony dispatching system
System, the especially dispatch server in the Trunked Radio System of broadband, shown in Figure 1, this method includes：
S101, the business identity information for obtaining user；
Specifically, after user sends business identity information by terminal to dispatch server, accordingly, dispatch server can
To receive the business identity information of the user of user's transmission.
Further, the other manner of the business identity information of dispatch server acquisition user also includes：Dispatch server
The storage device of storage customer service identity information is accessed, reads the customer service identity information wherein stored.
S102, the mobile user comprehensive service digital net number of the business identity information of the user and the user closed
Connection；
Specifically, the mobile user comprehensive service digital net number of above-mentioned user, just refers to the Mobile Subscriber International ISDN Number of user, should
Number is unique networking and the identification number that Trunked Radio System distributes to user, when user is exhaled in Trunked Radio System
When being called letter, it is required for realizing by the number.
Dispatch server receives the business identity information of user's transmission, and after the Mobile Subscriber International ISDN Number of clear and definite user, will
The business identity information of the user associates with the Mobile Subscriber International ISDN Number binding of the user, completes the registration of customer service identity information.
When the business identity for the mobile user comprehensive service digital net number comprising the user for receiving terminal transmission
During inquiry request information, step S103 is performed, give the business identity feedback of the information of the user to the terminal.
Specifically, above-mentioned terminal realizes the terminal of user's communication, bag specifically by user's comprehensive service digital net number
Include mobile terminal and fixed terminal.Such as in railway track traffic colony dispatching communication net, when above-mentioned terminal is mobile terminal,
Can be Vehicle mounted station, hand-held station etc.；Can be dispatching desk, fixed station etc. when above-mentioned terminal is fixed terminal.
The business identity inquiry that the Mobile Subscriber International ISDN Number comprising user that above-mentioned terminal is sent is received when dispatch server please
When seeking information, the business identity information associated by the Mobile Subscriber International ISDN Number of the user is inquired about, the business identity information is user's thing
The business identity information first registered to dispatch server.Associated by Mobile Subscriber International ISDN Number of the dispatch server in the acknowledgment of your inquiry user
Business identity information after, the business identity information of acknowledgment of your inquiry is sent to above-mentioned terminal.
The customer service identity information management method visible, the embodiment of the present invention proposes is introduced by above-mentioned, will can be used
The business identity information at family is associated with the mobile user comprehensive service digital net number of user, and user is included when user terminal is sent
Mobile user comprehensive service digital net number customer service identity lookup request information when, by mobile subscriber's integrated service
The customer service identity information of digital network number association is sent to terminal.Based on above-mentioned technical proposal, user can be with convenient area
The business identity of the user divided in Trunked Radio System.
Accordingly, the tool in terminal is applied the embodiment of the invention also discloses above-mentioned customer service identity information management method
Body implementation process, the terminal are above-mentioned Trunked Radio System, the especially terminal in the Trunked Radio System of broadband, including movement
Terminal and fixed terminal.Shown in Figure 2, this method includes：
When receiving or sending the call request for carrying mobile user comprehensive service digital net number, step is performed
S201, the customer service identity lookup request for including the mobile user comprehensive service digital net number is sent to dispatch server
Information；
All it is that user terminal passes through user specifically, when carrying out service call between user in Trunked Radio System
Mobile Subscriber International ISDN Number carries out networking call communication.The Mobile Subscriber International ISDN Number of called subscriber is carried in the call request that user terminal is sent,
The Mobile Subscriber International ISDN Number of call subscriber terminal is carried in the call request that called user terminal receives.
After sending or receiving call request, terminal extracts the Mobile Subscriber International ISDN Number wherein carried, then to scheduling
Server sends the customer service identity lookup request information for including the Mobile Subscriber International ISDN Number for extracting to obtain.
When receiving user corresponding to the mobile user comprehensive service digital net number that the dispatch server sends
During business identity information, step S202, the output customer service identity information are performed.
Specifically, when terminal receives the feedback information of dispatch server, that is, receive user's industry of dispatch server transmission
It is engaged in after identity information, the customer service identity information of reception is subjected to output display.Shown customer service identity information, just
It is the customer service identity information associated by the Mobile Subscriber International ISDN Number of called subscriber entrained in the call request that terminal is sent,
It is exactly the business identity information of called subscriber, or the Mobile Subscriber International ISDN Number institute of the calling subscribe carried in the call request received
The customer service identity information of association, that is, the business identity information of calling subscribe.
The technical scheme proposed using the embodiment of the present invention, when terminal carries out call communication, taken according in call request
The mobile user comprehensive service digital net number of band, customer service identity lookup request is sent to dispatch server, is somebody's turn to do with obtaining
Customer service identity information and output display corresponding to mobile user comprehensive service digital net number.Such scheme realizes pair
The identification and display of customer service identity, it is easy to the business identity for other users that user area divides in Trunked Radio System.
It is appreciated that the customer service identity information management method shown in above-mentioned Fig. 1 and Fig. 2, is respectively with dispatch service
Device and terminal are what executive agent was discussed, applied to the dispatch server in Trunked Radio System and the customer service identity of terminal
Approaches to IM.Actually when the terminal in Trunked Radio System intercommunication work when, above-mentioned dispatch server and
Terminal is to cooperate to perform customer service identity information management method disclosed in the embodiment of the present invention.In order to be situated between in more detail
The customer service identity information management method that the embodiment of the present invention that continues proposes, below with the side of dispatch server and terminal interaction
Formula, the customer service identity information management method shown in review paper Fig. 1 and Fig. 2.
Shown in Figure 3, the embodiment of the present invention is disclosed to be used for business identity approaches to IM, specifically includes：
S301, user send business identity information by terminal to dispatch server；
Specifically, technical scheme of the embodiment of the present invention is applied to the Trunked Radio System in specific transactions scene, above-mentioned end
End and dispatch server, refer to that the user terminal in the above-mentioned Trunked Radio System being applied in specific transactions scene and system are adjusted
Spend server.
Above-mentioned terminal realizes the terminal of user's communication specifically by user's comprehensive service digital net number, including mobile whole
End and fixed terminal.Such as can be car when above-mentioned terminal is mobile terminal in railway track traffic colony dispatching communication net
Microscope carrier, hand-held station etc.；Can be dispatching desk, fixed station etc. when above-mentioned terminal is fixed terminal.
Above-mentioned customer service identity information, refer to the information for representing business identity of the user in above-mentioned business scenario.Example
Such as, when the embodiment of the present invention is applied in track traffic, user is probably dispatcher, Platform attendant, driver, maintenance person
Deng accordingly, the business identity of user is exactly dispatcher, Platform attendant, driver, maintenance person etc..
, can be by terminal that oneself is used to colony dispatching system when user is clearly from identity in business scenario
The dispatch server registration business identity information of system.Specifically, the terminal that user is used by oneself, by the business identity of itself
Information, such as dispatcher, Platform attendant, driver, maintenance person etc., are sent to dispatch server.
S302, dispatch server obtain the business identity information of user；
Specifically, after user sends business identity information by terminal to dispatch server, accordingly, dispatch server can
To receive the business identity information of the user of user's transmission.
Further, the other manner of the business identity information of dispatch server acquisition user also includes：Dispatch server
The storage device of storage customer service identity information is accessed, reads the customer service identity information wherein stored.Above-mentioned storage dress
The customer service identity information of middle storage is put, is, the user industry of system distribution or registration corresponding with the Mobile Subscriber International ISDN Number of user
Business identity information.
S303, dispatch server are by the business identity information of the user of acquisition and mobile subscriber's Integrated Digital Services of user
Net number-associated；
Specifically, the mobile user comprehensive service digital net number of above-mentioned user, just refers to the Mobile Subscriber International ISDN Number of user, should
Number is unique networking and the identification number that Trunked Radio System distributes to user, when user is exhaled in Trunked Radio System
When being called letter, it is required for realizing by the number.The number is configured in the SIM card of user terminal, is exactly to use therefore
The Mobile Subscriber International ISDN Number of terminal used in family.
When user sends business identity information by terminal to dispatch server, and it is real by above-mentioned Mobile Subscriber International ISDN Number
The existing communication with dispatch server.Therefore, when dispatch server receives the business identity information of user's transmission, while
According to the communication process between user and dispatch server, the Mobile Subscriber International ISDN Number of user can be obtained.
Dispatch server receives the business identity information of user's transmission, and after the Mobile Subscriber International ISDN Number of clear and definite user, will
The business identity information of the user associates with the Mobile Subscriber International ISDN Number binding of the user, completes the registration of customer service identity information.
S304, dispatch server push the business of above-mentioned user to the user terminal of subscribing service identity real time propelling movement business
Identity information；
Specifically, the user in Trunked Radio System is numerous, user can pass through terminal subscribing service identity real time propelling movement
Business, pay close attention to the business identity information change or multidate information of the user in Trunked Radio System.Above-mentioned industry is subscribed to when there is user
During identity real time propelling movement business of being engaged in, dispatch server, will after the business identity information of the user is associated with Mobile Subscriber International ISDN Number
The business identity information of the user is pushed to the terminal for the user for subscribing to the business identity real time propelling movement business.
Accordingly, if user have subscribed business identity real time propelling movement business, the business identity information quilt of a certain user
Dispatch server is associated to the Mobile Subscriber International ISDN Number of the user, when dispatch server pushes the business identity information of the user,
The industry of the user of dispatch server transmission can be received by subscribing to the terminal of the user of above-mentioned business identity real time propelling movement business
Business identity information, and the business identity information of the user of the business identity information updating storage of the user received is utilized,
And/or the information using the user shown by the business identity information updating of the user received.
Further, when the business identity of user changes, user needs to utilize terminal, by the business body after change
Part information is sent to dispatch server.Now, dispatch server is by the original business identity information of the user and the user
Mobile Subscriber International ISDN Number cancels association, then the business identity information after user renewal and the Mobile Subscriber International ISDN Number of the user are closed
Connection, and move the business identity after the terminal pushes the renewal of the user to the user of subscribing service identity real time propelling movement business
Information.Accordingly, the terminal of the user of subscribing service identity real time propelling movement business can receive the business after the renewal of the user
Identity information, and store, export the business identity information after the renewal of the user.
During specific service communication, when the terminal of user sends or received the calling of carrying Mobile Subscriber International ISDN Number
During request, perform step S305, the customer service identity lookup request for including above-mentioned Mobile Subscriber International ISDN Number is sent to dispatch server
Information；
All it is that user terminal passes through user specifically, when carrying out service call between user in Trunked Radio System
Mobile Subscriber International ISDN Number carries out networking call communication.The Mobile Subscriber International ISDN Number of called subscriber is carried in the call request that user terminal is sent,
The Mobile Subscriber International ISDN Number of call subscriber terminal is carried in the call request that called user terminal receives.For example, when user terminal is sent
During call request, the Mobile Subscriber International ISDN Number of called user terminal is carried in request, accordingly, receives the called subscriber of the call request
In the call request that terminal is received, the Mobile Subscriber International ISDN Number of the user terminal of above-mentioned transmission call request is carried.
After sending or receiving call request, terminal extracts the Mobile Subscriber International ISDN Number wherein carried, then to scheduling
Server sends the customer service identity lookup request information for including the Mobile Subscriber International ISDN Number for extracting to obtain.
Dispatch server please in the business identity inquiry for receiving the Mobile Subscriber International ISDN Number comprising user that above-mentioned terminal is sent
When seeking information, step S306 is performed, give the business identity feedback of the information of above-mentioned user to above-mentioned terminal；
Specifically, when dispatch server receives the business identity for the Mobile Subscriber International ISDN Number comprising user that above-mentioned terminal is sent
During inquiry request information, the business identity information associated by the Mobile Subscriber International ISDN Number of the user is inquired about, the business identity information i.e. should
The business identity information that user registers to dispatch server in advance.Mobile Subscriber International ISDN Number of the dispatch server in the acknowledgment of your inquiry user
After associated business identity information, the business identity information of acknowledgment of your inquiry is sent to above-mentioned terminal.
It should be noted that said process is after in user, warp-wise dispatch server have registered business identity information, adjust
Spend the implementation procedure of server.In this case, dispatch server can inquire the business identity inquiry request letter of reception
The business identity information associated by user's Mobile Subscriber International ISDN Number carried in breath.If taken in above-mentioned business identity inquiry request information
User's Mobile Subscriber International ISDN Number of band does not have prior associated services identity information, then dispatch server can not the acknowledgment of your inquiry user
Business identity information associated by Mobile Subscriber International ISDN Number, now it is not responding to the industry of the Mobile Subscriber International ISDN Number comprising the user of terminal transmission
Business identity lookup request information.
When receiving the customer service identity information of dispatch server transmission, terminal performs step S307, output is connect
The customer service identity information of receipts；
Specifically, when terminal receives the feedback information of dispatch server, that is, receive user's industry of dispatch server transmission
It is engaged in after identity information, the customer service identity information of reception is subjected to output display.Shown customer service identity information, just
It is the customer service identity information associated by the Mobile Subscriber International ISDN Number of called subscriber entrained in the call request that terminal is sent,
It is exactly the business identity information of called subscriber, or the Mobile Subscriber International ISDN Number institute of the calling subscribe carried in the call request received
The customer service identity information of association, that is, the business identity information of calling subscribe.
It should be noted that conventionally, as the Mobile Subscriber International ISDN Number of user does not have the business identity of association user
Information, thus when the user in Trunked Radio System is mutually called, shown by user terminal, otherwise it is called subscriber
Mobile Subscriber International ISDN Number, or be the Mobile Subscriber International ISDN Number of calling subscribe, it is impossible to show the business identity of called subscriber or calling subscribe
Information.
Using technical scheme of the embodiment of the present invention, the pass of user's Mobile Subscriber International ISDN Number and customer service identity information is realized
Connection, when user terminal sends call request, or receives call request, according to the user's Mobile Subscriber International ISDN Number carried in request, to
The customer service identity information of the entrained user's Mobile Subscriber International ISDN Number association of dispatch server inquiry, treats that dispatch server feedback is used
After the business identity information of family, output display customer service identity information, the Mobile Subscriber International ISDN Number of user is no longer shown.Now, user
It concisely can quickly confirm the business identity of called user, or determine the business identity of incoming call user.
If the user that is called sends the user of calling not in advance to dispatch server registration business identity letter
Breath, then during actual call, terminal can not ask the business identity information to the user from dispatch server, now call
The terminal of the user receives the terminal of call request of user transmission and still shows the Mobile Subscriber International ISDN Number of the user.
If user needs logout service identity, user performs step S308 by terminal, sent to dispatch server
Logout service identity instructs；
Dispatch server after log-out instruction is received, perform step S309, by the business identity information of the user with should
The Mobile Subscriber International ISDN Number of user cancels association.
Specifically, after dispatch server receives the business identity log-out instruction of user terminal transmission, use is first confirmd that
The Mobile Subscriber International ISDN Number of family terminal, that is, the Mobile Subscriber International ISDN Number of user, the customer service body for then associating the Mobile Subscriber International ISDN Number
Part information is cancelled with the Mobile Subscriber International ISDN Number to be associated, and has thus nullified customer service identity information.
The customer service identity information management method visible, the embodiment of the present invention proposes is introduced by above-mentioned, will can be used
The business identity information at family associates with the Mobile Subscriber International ISDN Number of user, when user terminal sends the user for including user's Mobile Subscriber International ISDN Number
During business identity inquiry request information, the customer service identity information that the Mobile Subscriber International ISDN Number associates is sent to terminal.Based on upper
Technical scheme is stated, user can easily distinguish the business identity of the user in Trunked Radio System.
Fig. 4 is a kind of structural representation of dispatch server disclosed in the embodiment of the present invention.It is shown in Figure 4, the present invention
Dispatch server includes disclosed in embodiment：
Information acquisition unit 100, for obtaining the business identity information of user；
Association process unit 110, for the mobile subscriber of the business identity information of the user and the user to be integrated
Service digital network number-associated；
Information feedback unit 120, for when the mobile subscriber's integrated service for including the user for receiving terminal transmission
During the business identity inquiry request information of digital network number, the business identity feedback of the information of the user is given to the terminal.
Wherein, the association process unit is additionally operable to：
When receiving the logout service identity instruction that the user sends, by the business identity information of the user and institute
The mobile user comprehensive service digital net number for stating user cancels association.
Described information feedback unit is additionally operable to：
The business identity information of the user is pushed to the user terminal of subscribing service identity real time propelling movement business.
Described information feedback unit pushes the industry of the user to the user terminal of subscribing service identity real time propelling movement business
During business identity information, it is specifically used for：
It is whole to the user of subscribing service identity real time propelling movement business when the business identity information of the user updates
End pushes the business identity information after the renewal of the user.
Specifically, the specific works content of the unit of above-mentioned dispatch server, refers to above method embodiment
Content, here is omitted.
Fig. 5 is a kind of structural representation of terminal disclosed in the embodiment of the present invention.It is shown in Figure 5, the embodiment of the present invention
Disclosed terminal includes：
Information query unit 200, exhaling for mobile user comprehensive service digital net number is carried for working as to receive or send
When crying request, the customer service ID inquiring for including the mobile user comprehensive service digital net number is sent to dispatch server
Solicited message；
Information output unit 210, it is defeated for when receiving the customer service identity information that the dispatch server is sent
Go out the customer service identity information.
Optionally, in another embodiment of the present invention, the terminal also includes：
Information receiving unit, the business identity information of the user for receiving the dispatch server push, utilizes reception
The user business identity information updating storage the user business identity information, and/or using receive it is described
The information of the user shown by the business identity information updating of user.
Specifically, the specific works content of the unit for the terminal introduced in above-described embodiment, refers to the above method
The content of embodiment, here is omitted.
The foregoing description of the disclosed embodiments, professional and technical personnel in the field are enable to realize or using the present invention.
A variety of modifications to these embodiments will be apparent for those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, it is of the invention
The embodiments shown herein is not intended to be limited to, and is to fit to and principles disclosed herein and features of novelty phase one
The most wide scope caused.
Claims (12)
- A kind of 1. customer service identity information management method, it is characterised in that applied to dispatch server, this method includes：Obtain the business identity information of user；The business identity information of the user is associated with the mobile user comprehensive service digital net number of the user；When the business identity inquiry for the mobile user comprehensive service digital net number comprising the user for receiving terminal transmission During solicited message, the business identity feedback of the information of the user is given to the terminal.
- 2. according to the method for claim 1, it is characterised in that this method also includes：When receiving the logout service identity instruction that the user sends, by the business identity information of the user and the use The mobile user comprehensive service digital net number at family cancels association.
- 3. according to the method for claim 1, it is characterised in that this method also includes：The business identity information of the user is pushed to the user terminal of subscribing service identity real time propelling movement business.
- 4. according to the method for claim 3, it is characterised in that the user to subscribing service identity real time propelling movement business Terminal pushes the business identity information of the user, including：When the business identity information of the user updates, pushed away to the user terminal of subscribing service identity real time propelling movement business Send the business identity information after the renewal of the user.
- A kind of 5. customer service identity information management method, it is characterised in that applied to terminal, this method includes：When receiving or sending the call request for carrying mobile user comprehensive service digital net number, sent to dispatch server Customer service identity lookup request information comprising the mobile user comprehensive service digital net number；When receiving the customer service identity information that the dispatch server is sent, the customer service identity information is exported.
- 6. according to the method for claim 5, it is characterised in that this method also includes：The business identity information of the user of the dispatch server push is received, the business identity using the user of reception is believed The business identity information of the user of breath renewal storage, and/or the business identity information updating using the user received The information of the shown user.
- A kind of 7. dispatch server, it is characterised in that including：Information acquisition unit, for obtaining the business identity information of user；Association process unit, for by mobile subscriber's Integrated Digital Services of the business identity information of the user and the user Net number-associated；Information feedback unit, for when the mobile user comprehensive service digital net number for including the user for receiving terminal transmission During the business identity inquiry request information of code, the business identity feedback of the information of the user is given to the terminal.
- 8. dispatch server according to claim 7, it is characterised in that the association process unit is additionally operable to：When receiving the logout service identity instruction that the user sends, by the business identity information of the user and the use The mobile user comprehensive service digital net number at family cancels association.
- 9. dispatch server according to claim 7, it is characterised in that described information feedback unit is additionally operable to：The business identity information of the user is pushed to the user terminal of subscribing service identity real time propelling movement business.
- 10. dispatch server according to claim 9, it is characterised in that described information feedback unit is to subscribing service body When the user terminal of part real time propelling movement business pushes the business identity information of the user, it is specifically used for：When the business identity information of the user updates, pushed away to the user terminal of subscribing service identity real time propelling movement business Send the business identity information after the renewal of the user.
- A kind of 11. terminal, it is characterised in that including：Information query unit, for when the call request for receiving or sending carrying mobile user comprehensive service digital net number When, send the customer service identity lookup request comprising the mobile user comprehensive service digital net number to dispatch server and believe Breath；Information output unit, for when receiving the customer service identity information that the dispatch server is sent, described in output Customer service identity information.
- 12. terminal according to claim 11, it is characterised in that the terminal also includes：Information receiving unit, the business identity information of the user for receiving the dispatch server push, utilizes the institute of reception The business identity information of the user of the business identity information updating storage of user is stated, and/or utilizes the user received Business identity information updating shown by the user information.
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| CN201711135655.XA CN107809548A (en) | 2017-11-16 | 2017-11-16 | Customer service identity information management method, dispatch server and terminal |
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| CN201711135655.XA CN107809548A (en) | 2017-11-16 | 2017-11-16 | Customer service identity information management method, dispatch server and terminal |
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