CN107734202B - Breakpoint calling-out method, electronic device and computer readable storage medium - Google Patents
Breakpoint calling-out method, electronic device and computer readable storage medium Download PDFInfo
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- CN107734202B CN107734202B CN201710906202.6A CN201710906202A CN107734202B CN 107734202 B CN107734202 B CN 107734202B CN 201710906202 A CN201710906202 A CN 201710906202A CN 107734202 B CN107734202 B CN 107734202B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5234—Uniform load distribution
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5235—Dependent on call type or called number [DNIS]
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Abstract
The invention discloses a kind of breakpoint calling-out methods, include the following steps: step 01, acquire breakpoint data；Step 02, outgoing call task list is generated according to the breakpoint data；Step 03, judge whether the outgoing call task list is effective, enter step 04 if effectively, if closing the list in vain；Step 04, classification processing is carried out to the effective task list；Step 05, the list Jing Guo classification processing is distributed to seat system and carries out outgoing call processing.Be conducive to carry out concentrating outgoing call processing to same type of list using the solution of the present invention, improve the timeliness and validity of breakpoint outgoing call, the whole issue that user is solved convenient for an outgoing call of attending a banquet, improves the efficiency of service for unit time of attending a banquet, improves the service satisfaction of user.
Description
Technical field
The present invention relates to a kind of breakpoint processing method, in particular to a kind of breakpoint calling-out method, electronic device and computer
Readable storage medium storing program for executing.
Background technique
User in use, be frequently encountered some problems, cause service disruption, that is, forms breakpoint in cell phone application, we
There are many kinds of the processing modes of the problem of for user, such as the online help page, intelligent robot customer service, online artificial visitor
Clothes, phone customer service, wechat guidance, short message guidance etc..Breakpoint in the prior art shunts, main temporary using the breakpoint that will be collected into
There are in breakpoint buffer, then breakpoint information to breakpoint processor is gradually discharged from buffer and is handled, breakpoint processor
Different breakpoints is handled using same processing routine.Classification processing can not be carried out to breakpoint and is broken according to different
Vertex type is targetedly handled, and causes breakpoint treatment effeciency low.
It should be noted that information disclosed in above-mentioned background technology part is only used for reinforcing the reason to the background of the disclosure
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Summary of the invention
The purpose of the present invention is to provide a kind of breakpoint calling-out method, electronic device and computer readable storage medium,
And then problems of the prior art are overcome to a certain extent.
The present invention is to solve above-mentioned technical problem by following technical proposals:
A kind of breakpoint calling-out method, includes the following steps:
Step 01, breakpoint data are acquired；
Step 02, outgoing call task list is generated according to the breakpoint data；
Step 03, judge whether the outgoing call task list is effective, enter step 04 if effectively, if closing institute in vain
State list；
Step 04, classification processing is carried out to the effective task list；
Step 05, the list Jing Guo classification processing is distributed to seat system and carries out outgoing call processing.
Further, the outgoing call task list in step 02 includes: subscriber-coded, project name, item types, the use
Family is the user for generating the client end AP P of breakpoint, and the project name is the business module title for generating breakpoint, the project
Type includes project generation and project closeout, and the project is produced as A class, and the project closeout is B class.
Further, the item types of the list of outgoing call task described in step 03 are A class, then the outgoing call task list has
Effect, the item types of the outgoing call task list are B class, then outgoing call list fails.
Further, carrying out classification processing to effective task list in step 04 includes: according to project name to corresponding
Outgoing call task list be filtered classification processing.
Further, it includes: by list according to breakpoint shape that seat system described in step 05, which is allocated processing to list,
State information be divided into it is to be allocated, to first group, it is to be tracked and be turned off four seed types, by preset allocation rule by outgoing call task name
Single distribution to corresponding attend a banquet carries out outgoing call processing.
Further, the allocation rule includes: the user for generating breakpoint for the first time, will using uniform worksheet processing rule
The list is evenly distributed to idle seating, and for having the user of breakpoint, the list is preferentially distributed to existing breakpoint name
It attends a banquet belonging to list.
Further, the breakpoint calling-out method further includes newly-generated list and old list being merged or being replaced old name
It is single.
The present invention also provides a kind of electronic device, including memory and processor, the memory is located for storing
The outer paging system of breakpoint that device executes is managed, the outer paging system of the breakpoint includes:
Breakpoint data acquisition module, the breakpoint data unsuccessfully generated for acquiring user in client operation；
Outgoing call task list generation module, for collected breakpoint number accordingly and use relevant to the breakpoint data
Family information, business information carry out being integrally formed outgoing call task list；
Outgoing call task list Effective judgement module, the validity for the outgoing call task list to generation carry out identification and sentence
It is disconnected, it filters out effective task list and is further processed；
Outgoing call task list categorization module, for being filtered classification to effective outgoing call task list；
Outgoing call task list outgoing call module, for being advised to the preset distribution of the outgoing call task name individual palpation of distribution to seat system
It is then allocated, and the processing of outgoing call task is carried out to the list by distribution.
Further, the outer paging system of the breakpoint further includes outgoing call task list merging module, for newly-generated outer
The task list of exhaling merges or replaces processing.
The present invention also provides a kind of computer storage medium, it is stored with outside breakpoint in the computer readable storage medium
Paging system, the outer paging system of the breakpoint can be performed by least one processors, so that at least one described processor executes
The step of breakpoint calling-out method stated.
The positive effect of the present invention includes:
1, by classifying to the outgoing call task list, same type of list is subjected to centralized distribution outgoing call, is kept away
The interaction of different types of list is exempted from and has mixed to be allocated processing and lead to that treatment effeciency is low, the unsatisfied problem of user, mention
The high timeliness and validity of breakpoint outgoing call.
2, by the way that newly-generated list is merged or substituted, newly generated breakpoint and old breakpoint are merged or
Instead of solving the whole issue of user convenient for an outgoing call of attending a banquet, improving the efficiency of service for unit time of attending a banquet, reduce user's
It repeatedly bothers, improves the service satisfaction of user.
Detailed description of the invention
Fig. 1 shows the flow chart of one embodiment of breakpoint calling-out method of the present invention.
Fig. 2 shows the flow charts of the another embodiment of breakpoint calling-out method of the present invention.
Fig. 3 shows the program module schematic diagram of breakpoint of the present invention one embodiment of outer paging system.
Fig. 4 shows the program module schematic diagram of the another embodiment of the outer paging system of breakpoint of the present invention.
Fig. 5 shows the hardware structure schematic diagram of one embodiment of electronic device of the present invention.
Specific embodiment
Embodiment one
A kind of breakpoint calling-out method, includes the following steps:
Step 01, breakpoint data are acquired.
In this step, the breakpoint data are the interrupt signal that user is formed after the failure of client end AP P operation, including
It directly exits the program in the case where not completing operation, terminator or the interrupt signal that generates when generating error code.
Step 02, outgoing call task list is generated according to the breakpoint data.
In this step, outgoing call task list includes: subscriber-coded, project name, item types, and the user is to generate
The user of the client end AP P of breakpoint, it is described it is subscriber-coded be the outgoing call list unique identifier, for distinguish it is each not
With list, this is subscriber-coded can be used for judging newly-generated list be with old list whether can merging treatment, the project
The entitled business module title for generating breakpoint, the project name are used for the classification processing of outgoing call task list, different items
Mesh title represents different breakpoint types, and the item types include that project generation and project closeout, the project are produced as A
Class, the project closeout are B class, and the item types are for judging whether the outgoing call task list is effective.
Step 03, judge whether the outgoing call task list is effective, enter step 04 if effectively, if closing institute in vain
State list.
In this step, whether the outgoing call task list is effectively judged according to the item types of the list, item
Mesh type is A class, then the outgoing call task list is effective, and the item types of the outgoing call task list are B class, then outgoing call list loses
Effect, effective outgoing call task list enters next step classification processing and outgoing call processing, the outgoing call task list of failure are then closed
It closes, ends processing task.
Step 04, classification processing is carried out to the effective task list.
In this step, the classification processing of the outgoing call task list is carried out according to the project name of the list.
It, can be by filter by different types of name to the classification processing of the outgoing call list in a preferred embodiment
It singly branches in corresponding list pond, iloan class name single-filtering is such as branched into iloan single groups, residence E is borrowed into class name single-filtering
It branches to residence E and borrows name single group, it is thus achieved that the merging of same type list and the grouping of different type list.
Step 05, the list Jing Guo classification processing is distributed to seat system and carries out outgoing call processing.
The seat system to list be allocated processing include: by list according to breakpoint status information be divided into it is to be allocated,
To first group, it is to be tracked and be turned off four seed types, outgoing call task list is distributed to corresponding seat by preset allocation rule
Seat carries out outgoing call processing.It is described it is to be allocated be that the list of seat system is newly assigned to from breakpoint acquisition module, it is described be to first group under
It is dealt into attend a banquet and does not carry out dialing the first group of client's list, it is described to be tracked to have carried out dialing contact, and contact result and be
Client's list of " continuing to track ", it is described be turned off for the breakpoint under list be completed or list in item types be B class.
The allocation rule includes: the user for generating breakpoint for the first time, using uniform worksheet processing rule, the list is equal
Even distribution preferentially distributes the list to seat belonging to existing breakpoint list for having the user of breakpoint to idle seating
Seat preferentially distributes to same attend a banquet for same multiple lists to outgoing call user.
In a preferred embodiment, for generating the user of breakpoint for the first time, using uniform worksheet processing rule, while according to every
A list storage to be processed under one's name of attending a banquet goes to be ranked up, storage it is small can first obtain list or be randomly assigned to MOB >=
30 days attend a banquet (date that MOB is login system for the first time)；
In a preferred embodiment, the different name one pack systems Jing Guo filtering classification are assigned to and the name by seat system
The corresponding group of attending a banquet of single group is distributed to iloan such as iloan list pond and is attended a banquet group, and residence E, which borrows list pond and distributes to residence E loan, to attend a banquet group,
The list in respective list pond is distributed through list allocation unit to each under it by group of attending a banquet and is attended a banquet.
In this embodiment, by classifying to the outgoing call task list, by same type of list centralized distribution
To attending a banquet group accordingly, avoids different types of list interaction and mix and be allocated processing and lead to that treatment effeciency is low, uses
The unsatisfied problem in family, being conducive to attend a banquet carries out same type of list to concentrate outgoing call processing, improves the timely of breakpoint outgoing call
Property and validity, increase customer satisfaction degree and business handling effect.
Embodiment two
A kind of breakpoint calling-out method, includes the following steps:
Step 01, breakpoint data are acquired.
In this step, the breakpoint data are the interrupt signal that user is formed after the failure of client end AP P operation, including
It directly exits the program in the case where not completing operation, terminator or the interrupt signal that generates when generating error code.
Step 02, outgoing call task list is generated according to the breakpoint data.
In this step, outgoing call task list includes: subscriber-coded, project name, item types, and the user is to generate
The user of the client end AP P of breakpoint, it is described it is subscriber-coded be the outgoing call list unique identifier, for distinguish it is each not
With list, this is subscriber-coded can be used for judging newly-generated list be with old list whether can merging treatment, the project
The entitled business module title for generating breakpoint, the project name are used for the classification processing of outgoing call task list, different items
Mesh title represents different breakpoint types, and the item types include that project generation and project closeout, the project are produced as A
Class, the project closeout are B class, and the item types are for judging whether the outgoing call task list is effective.
Step 03, judge whether the outgoing call task list is effective, enter step 04 if effectively, if closing institute in vain
State list.
In this step, whether the outgoing call task list is effectively judged according to the item types of the list, item
Mesh type is A class, then the outgoing call task list is effective, and the item types of the outgoing call task list are B class, then outgoing call list loses
Effect, effective outgoing call task list enters next step classification processing and outgoing call processing, the outgoing call task list of failure are then closed
It closes, ends processing task.
Step 04, classification processing is carried out to the effective task list.
In this step, the classification processing of the outgoing call task list is carried out according to the project name of the list.
It, can be by filter by different types of name to the classification processing of the outgoing call list in a preferred embodiment
It singly branches in corresponding list pond, iloan class name single-filtering is such as branched into iloan single groups, residence E is borrowed into class name single-filtering
It branches to residence E and borrows name single group, it is thus achieved that the merging of same type list and the grouping of different type list.
Step 05, the list Jing Guo classification processing is distributed to seat system and carries out outgoing call processing.
The seat system to list be allocated processing include: by list according to breakpoint status information be divided into it is to be allocated,
To first group, it is to be tracked and be turned off four seed types, outgoing call task list is distributed to corresponding seat by preset allocation rule
Seat carries out outgoing call processing.It is described it is to be allocated be that the list of seat system is newly assigned to from breakpoint acquisition module, it is described be to first group under
It is dealt into attend a banquet and does not carry out dialing the first group of client's list, it is described to be tracked to have carried out dialing contact, and contact result and be
Client's list of " continuing to track ", it is described be turned off for the breakpoint under list be completed or list in item types be B class.
The allocation rule includes: the user for generating breakpoint for the first time, using uniform worksheet processing rule, the list is equal
Even distribution preferentially distributes the list to seat belonging to existing breakpoint list for having the user of breakpoint to idle seating
Seat preferentially distributes to same attend a banquet for same multiple lists to outgoing call user.
In a preferred embodiment, for generating the user of breakpoint for the first time, using uniform worksheet processing rule, while according to every
A list storage to be processed under one's name of attending a banquet goes to be ranked up, storage it is small can first obtain list or be randomly assigned to MOB >=
30 days attend a banquet (date that MOB is login system for the first time)；
In a preferred embodiment, the different name one pack systems Jing Guo filtering classification are assigned to and the name by seat system
The corresponding group of attending a banquet of single group is distributed to iloan such as iloan list pond and is attended a banquet group, and residence E, which borrows list pond and distributes to residence E loan, to attend a banquet group,
The list in respective list pond is distributed through list allocation unit to each under it by group of attending a banquet and is attended a banquet.
Step 06, processing is merged or replaced to newly-generated outgoing call task list.
According to it is preset merge rule to enter the newly-generated outgoing call task list of seat system merge or substitution at
Reason, specifically, if same user generates same breakpoint list, new and old breakpoint list information again；If same user produces
Raw different breakpoint lists, then merge breakpoint list information, i.e., the newly-generated breakpoint of same user is merged into existing outgoing call and appointed
It is engaged in list.Item types as being newly assigned to seat system are A class, i.e. the newly-generated outgoing call task list is effective, then
It is identified, is judged in current seat system with the presence or absence of effective list according to subscriber-coded be used as in the outgoing call task list
(including it is to be allocated, to first group, it is to be tracked), if it has not, then generating new list, and record the corresponding project information of newname list,
State is " project does not complete "；If so, then recording project information, and it is associated on generated list according to subscriber-coded, such as
Newly the breakpoint in list is same breakpoint with the breakpoint being associated in list, then new breakpoint replaces old breakpoint information, such as new breakpoint
It is different breakpoints with breakpoint is associated with, then two breakpoints is incorporated into same list information, completes the merging of breakpoint.
In this embodiment, rule is merged by setting breakpoint, newly generated breakpoint and old breakpoint are merged or
Instead of solving the whole issue of user convenient for an outgoing call of attending a banquet, improving the efficiency of service for unit time of attending a banquet, reduce user's
It repeatedly bothers, improves the service satisfaction of user.
Embodiment three
Refering to figure, a kind of outer paging system 20 of breakpoint is shown, in the present embodiment, the outer paging system 20 of breakpoint is divided into one
A or multiple program modules, one or more program module are stored in storage medium, and by one or more processors
It is performed, to complete the present invention.The so-called program module of the present invention is the series of computation machine journey for referring to complete specific function
Sequence instruction segment, than program itself be more suitable for describe breakpoint outside implementation procedure of the paging system 20 in storage medium, be described below by
Specifically introduce the function of each program module of the present embodiment:
Breakpoint data acquisition module 201, the breakpoint data unsuccessfully generated for acquiring user in client operation are described disconnected
Point data is that user is direct in the case where the interrupt signal formed after client end AP P operation fails is included in and does not complete operation
It exits the program, terminator or the interrupt signal that generates when generating error code.
Outgoing call task list generation module 202, for accordingly and related to the breakpoint data to collected breakpoint number
User information, business information carry out being integrally formed outgoing call task list, outgoing call task list includes: subscriber-coded, entry name
Claim, item types, the user be generation breakpoint client end AP P user, it is described it is subscriber-coded be the outgoing call list
Unique identifier, for distinguishing each different list, this is subscriber-coded to can be used for judging that newly-generated list is and old name
It is single whether can merging treatment, the project name be the business module title for generating breakpoint, and the project name is for outgoing call
The classification processing of task list, different project names represent different breakpoint types, and the item types include that project generates
And project closeout, the project are produced as A class, the project closeout is B class, and the item types are for judging that the outgoing call is appointed
Whether business list is effective.
Outgoing call task list Effective judgement module 203, the validity for the outgoing call task list to generation is known
Do not judge, filtering out effective task list and being further processed, whether the outgoing call task list is effectively according to the name
Single item types are judged that item types are A class, then the outgoing call task list is effective, the item of the outgoing call task list
Mesh type is B class, then outgoing call list fails, and effective outgoing call task list enters next step classification processing and outgoing call processing,
The outgoing call task list of failure is then closed, and ends processing task.
Outgoing call task list categorization module 204, for being filtered classification to effective outgoing call task list.
Outgoing call task list outgoing call module 205, for preset point of the outgoing call task name individual palpation to distribution to seat system
It is allocated with rule, and the processing of outgoing call task is carried out to the list by distribution.
In a preferred embodiment, the outer paging system of the breakpoint further includes outgoing call task list merging module 206, is used for
Processing is merged or replaced to the newly-generated outgoing call task list of outgoing call module is entered, same user is generated again same
Breakpoint list, then new and old breakpoint list information；Different breakpoint lists are generated for same user, then merge breakpoint list letter
The newly-generated breakpoint of same user, i.e., be merged into existing outgoing call task list by breath.
Example IV
Refering to Fig. 5, the present embodiment provides a kind of electronic devices.It is that the hardware structure of one embodiment of electronic device of the present invention shows
It is intended to.In the present embodiment, the electronic device 2 is that one kind can be counted automatically according to the instruction for being previously set or storing
Value calculates and/or the equipment of information processing.For example, it may be smart phone, tablet computer, laptop, desktop computer,
Rack-mount server, blade server, tower server or Cabinet-type server (including independent server or multiple
Server cluster composed by server) etc..As shown, the electronic device 2 includes at least, but it is not limited to, can passes through and be
System bus is in communication with each other connection memory 21, processor 22, network interface 23 and the outer paging system 20 of breakpoint.Wherein:
The memory 21 includes at least a type of computer readable storage medium, and the readable storage medium storing program for executing includes
Flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memory etc.), random access storage device (RAM), it is static with
Machine accesses memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), programmable
Read memory (PROM), magnetic storage, disk, CD etc..In some embodiments, the memory 21 can be the electricity
The storage inside module of sub-device 2, such as the hard disk or memory of the electronic device 2.In further embodiments, the memory
21 are also possible to the plug-in type hard disk being equipped on the External memory equipment of the electronic device 2, such as the electronic device 2, intelligence
Storage card (Smart Media Card, SMC), and secure digital (Secure Digital, SD) card, flash card (Flash
Card) etc..Certainly, the memory 21 can also both including the electronic device 2 storage inside module and also including outside it
Store equipment.In the present embodiment, the memory 21 is installed on the operating system of the electronic device 2 and each commonly used in storage
Class application software, such as the program code etc. of the outer paging system 20 of the breakpoint.In addition, the memory 21 can be also used for temporarily
Ground stores the Various types of data that has exported or will export.
The processor 22 can be in some embodiments central processing unit (Central Processing Unit,
CPU), controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in the control electricity
The overall operation of sub-device 2, such as execute control relevant to the electronic device 2 progress data interaction or communication and processing
Deng.In the present embodiment, the processor 22 is for running the program code stored in the memory 21 or processing data, example
The outer paging system 20 of breakpoint as described in running.
The network interface 23 may include radio network interface or wired network interface, which is commonly used in
Communication connection is established between the electronic device 2 and other electronic devices.For example, the network interface 23 is used to incite somebody to action by network
The electronic device 2 is connected with exterior terminal, between the electronic device 2 and exterior terminal establish data transmission channel and
Communication connection etc..The network can be intranet (Intranet), internet (Internet), global system for mobile telecommunications system
Unite (Global System ofMobile communication, GSM), wideband code division multiple access (Wideband Code
Division Multiple Access, WCDMA), 4G network, 5G network, bluetooth (Bluetooth), Wi-Fi etc. is wireless or has
Gauze network.
It should be pointed out that figure illustrates only the electronic device with component 21-23, it should be understood that simultaneously should not
Realistic to apply all components shown, the implementation that can be substituted is more or less component.
In the present embodiment, be stored in paging system 20 breakpoint in memory 21 Wai can also be divided into one or
The multiple program modules of person, one or more of program modules are stored in memory 21, and are handled by one or more
Device (the present embodiment is processor 22) is performed, to complete the present invention.
For example, Fig. 3 shows the program module schematic diagram of the breakpoint 20 first embodiment of outer paging system, the embodiment
In, it is described that breakpoint data acquisition module 201, outgoing call task list generation module can be divided into based on the outer paging system 20 of breakpoint
202, outgoing call task list Effective judgement module 203, outgoing call task list categorization module 204, outgoing call task list outgoing call mould
Block 205.Wherein, the so-called program module of the present invention is the series of computation machine program instruction section for referring to complete specific function,
Than program more suitable for describing implementation procedure of the paging system 20 in the electronic device 2 outside the breakpoint.Described program module
The concrete function of 201-205 has had a detailed description in the third embodiment, and details are not described herein.
Embodiment five
The present embodiment provides a kind of computer readable storage medium, it is stored on the computer readable storage medium described disconnected
The outer paging system 20 of point, the breakpoint outer paging system 20 realize above-mentioned breakpoint intelligence shunt method when being executed by one or more processors
Or the operation of electronic device.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (8)
1. a kind of breakpoint calling-out method, which comprises the steps of:
Step 01, breakpoint data are acquired；
Step 02, outgoing call task list is generated according to the breakpoint data, the outgoing call task list includes: subscriber-coded, item
Mesh title, item types, the user are the user for generating the client end AP P of breakpoint, and the project name is to generate breakpoint
Business module title, the item types include project generate and project closeout, the project be produced as A class, the project
Closing is B class；
Step 03, judge whether the outgoing call task list is effective, enter step 04 if effectively, if closing the name in vain
Single, whether the outgoing call task list is effectively judged according to the item types of the outgoing call task list, item types A
Class, then the outgoing call task list is effective, and the item types of the outgoing call task list are B class, then outgoing call task list fails；
Step 04, classification processing is carried out to the effective task list；
Step 05, the list Jing Guo classification processing is distributed to seat system and carries out outgoing call processing.
2. breakpoint calling-out method according to claim 1, which is characterized in that carried out in step 04 to effective task list
Classification processing includes: to be filtered classification processing to corresponding outgoing call task list according to project name.
3. breakpoint calling-out method according to claim 1, which is characterized in that seat system described in step 05 to list into
Row allocation processing include: by list according to breakpoint status information be divided into it is to be allocated, to first group, it is to be tracked and be turned off four types
Outgoing call task list is distributed to corresponding attend a banquet by preset allocation rule and carries out outgoing call processing by type.
4. breakpoint calling-out method according to claim 3, which is characterized in that the allocation rule includes: for producing for the first time
The user of raw breakpoint is evenly distributed the list to idle seating, using uniform worksheet processing rule for having the use of breakpoint
The list is preferentially distributed to belonging to existing breakpoint list and is attended a banquet by family.
5. breakpoint calling-out method according to claim 1, which is characterized in that the breakpoint calling-out method further includes to new life
Old list is merged or replaced at list and old list.
6. a kind of electronic device, including memory and processor, which is characterized in that the memory is held for storing by processor
The outer paging system of capable breakpoint, the outer paging system of the breakpoint include:
Breakpoint data acquisition module, the breakpoint data unsuccessfully generated for acquiring user in client operation；
Outgoing call task list generation module, for collected breakpoint number accordingly and user relevant to the breakpoint data letter
Breath, business information carry out being integrally formed outgoing call task list, and the outgoing call task list includes: subscriber-coded, project name, item
Mesh type, the user are the user for generating the client end AP P of breakpoint, and the project name is the business module for generating breakpoint
Title, the item types include project generation and project closeout, and the project is produced as A class, and the project closeout is B class；
Outgoing call task list Effective judgement module, the validity for the outgoing call task list to generation carry out identification judgement,
It filters out effective task list to be further processed, whether the outgoing call task list is effectively according to the outgoing call task name
Single item types are judged that item types are A class, then the outgoing call task list is effective, the item of the outgoing call task list
Mesh type is B class, then outgoing call task list fails；
Outgoing call task list categorization module, for being filtered classification to effective outgoing call task list；
Outgoing call task list outgoing call module, for distribution to seat system the preset allocation rule of outgoing call task name individual palpation into
Row distribution, and the processing of outgoing call task is carried out to the list by distribution.
7. electronic device according to claim 6, which is characterized in that the outer paging system of the breakpoint further includes outgoing call task name
Single merging module, for processing to be merged or replaced to newly-generated outgoing call task list.
8. a kind of computer storage medium, which is characterized in that be stored with breakpoint outgoing call system in the computer readable storage medium
System, the outer paging system of the breakpoint can be performed by least one processors, so that at least one described processor executes such as right
It is required that described in any one of 1-5 the step of breakpoint calling-out method.
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| CN201710906202.6A CN107734202B (en) | 2017-09-28 | 2017-09-28 | Breakpoint calling-out method, electronic device and computer readable storage medium |
| PCT/CN2018/076536 WO2019061999A1 (en) | 2017-09-28 | 2018-02-12 | Breakpoint call method, electronic device and computer-readable storage medium |
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| CN110263023B (en) * | 2019-05-16 | 2023-05-30 | 平安科技（深圳）有限公司 | Automatic outbound method, device and computer readable storage medium |
| CN113762763B (en) * | 2021-09-01 | 2024-06-18 | 北京汽车集团越野车有限公司 | Engineering change data processing method, device and storage medium |
| CN115103076B (en) * | 2022-06-17 | 2024-05-31 | 中国平安财产保险股份有限公司 | Outbound method, outbound device, computer equipment and storage medium |
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| CN104166592A (en) * | 2014-07-23 | 2014-11-26 | 百度在线网络技术（北京）有限公司 | Method and device for managing breakpoint information in user equipment |
| CN106648842A (en) * | 2016-12-27 | 2017-05-10 | 中国建设银行股份有限公司 | Method and device for continuous running of batch jobs |
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| CN103327199A (en) * | 2012-03-20 | 2013-09-25 | 华为技术有限公司 | Method, device and system for achieving out calling |
| CN103795875A (en) * | 2012-10-31 | 2014-05-14 | 中国电信股份有限公司 | Method and system for call center to process Internet information |
| CN102917075B (en) * | 2012-11-09 | 2015-09-23 | 北京奇虎科技有限公司 | User's request processing method and system |
| CN106899682B (en) * | 2017-03-13 | 2020-04-10 | 车智互联（北京）科技有限公司 | Method and platform for processing complaint reports based on call center |
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| CN104166592A (en) * | 2014-07-23 | 2014-11-26 | 百度在线网络技术（北京）有限公司 | Method and device for managing breakpoint information in user equipment |
| CN106648842A (en) * | 2016-12-27 | 2017-05-10 | 中国建设银行股份有限公司 | Method and device for continuous running of batch jobs |
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