CN107644319A - A kind of legal services customer communication management system - Google Patents
A kind of legal services customer communication management system Download PDFInfo
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- CN107644319A CN107644319A CN201710867073.4A CN201710867073A CN107644319A CN 107644319 A CN107644319 A CN 107644319A CN 201710867073 A CN201710867073 A CN 201710867073A CN 107644319 A CN107644319 A CN 107644319A
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Abstract
The present invention provides a kind of legal services customer communication management system of the present invention, including client, service end and include control chip, authority access modules, legal information database, service management module, AC module, payment module and information storage module with client and the server of service end network connection, server respectively；Legal information databases store up legal information, and provided with typing unit, modification unit and retrieval unit；Service management module includes client's basic information unit (BIU), business information unit and Service tracing unit；AC module includes alternating current unit on file import unit, screen window control unit and line；Information storage module is stored, managed and backed up to other each module datas.The legal services customer communication management system, legal services and the communication ability of client are improved, greatly save both sides' cost, facilitate legal services efficiently to manage client, improve the competitiveness of legal services.
Description
Technical field
The present invention relates to a kind of legal services customer communication management system.
Background technology
In legal services industry, legal services need the requirement and the fully comprehensive understanding of content progress to client.
And often content is not abundant, it is necessary to further be linked up repeatedly between client enough for the material that client provides.With rhythm of life
Accelerate, traditional face-to-face exchange wastes many resources in some sense, tangible or be all virtually both sides enterprise
Add many costs.Especially with the expansion in market, client is more and more, easily occur obscuring between client,
Customer data Loss, key customer cannot get enough concerns, cause many frequent customers to have selected rival.Market is competing
The fieriness striven, though it is " stable military camp, the soldier of flowing water ", it is each because customer data is not truly realized centralized management
Secondary flow of personnel can all cause the loss of customer data, and service disconnection happens occasionally caused by transition issue.Customer data is united
Meter is very difficult, and obtained customer information is hysteresis mostly, has a strong impact on the development of enterprise marketing business, therefore need a set of section
Learn rationally, operating cost again low legal services industry customer's managing and communicating system into enterprise have to input resource it
One.
The content of the invention
To solve above-mentioned problem, it is an object of the invention to provide a kind of legal services customer communication management system
And preparation method thereof.A kind of legal services customer communication management system, solve between legal services and client by
The problems such as not smooth is exchanged caused by strange land or time conflict, improves legal services and the communication ability of client,
Compensate in time grasping and understanding under traditional business model the situation and demand of client, at the same greatly save both sides into
This, facilitates legal services efficiently to manage client, improves the competitiveness of legal services.
To reach above-mentioned purpose, the technical scheme is that：
A kind of legal services customer communication management system, including client, service end and respectively with the client and the clothes
The server of business end network connection, the server include control chip, authority access modules, legal information database, business
Management module, AC module, payment module and information storage module；
The client is used for the identification information that client's input logs in and logs in the intellectual property industry customer exchange management system；
The service end is used for the identification information that legal services input logs in and logs in the intellectual property industry customer exchange management
System；The authority that the authority access modules are used for the identification information and carrying for logging in client is sent to control chip, described
The identification information and the authority of binding that control chip reception client logs in, and according to the bound authority in legal information number
Corresponding information is transferred to client according to storehouse and information storage module；Classification storage legal information in the legal information database,
And typing unit, modification unit and retrieval unit are provided with, the typing unit is used to increase legal information newly, and modification unit is used for
Legal information is changed, retrieval unit is used for the legal information for inquiring about correlation；The service management module includes client's essential information
Unit, business information unit and Service tracing unit；The AC module includes file import unit, screen window control unit
And alternating current unit on line, for realizing the enquirement between client and legal services, checking and reply, file import unit is used
In import system external file, for the shared of file and check, screen window control unit is used to create multiple windows, specifies
The display location of window and display size, alternating current unit includes intercommunion platform on line, and the form of communication of intercommunion platform includes word
Exchange, voice dialogue exchange and video exchange, it is flat that its exterior file that file import unit imports also is simultaneously displayed on exchange
On platform, and pass through display of the screen window control unit to its exterior file progress multiwindow of importing；The payment module
Paid for client, trade contract is automatically generated after payment, merchandised on trade contract serial number, trading item, transaction
Time and tranaction costs；Described information memory module is stored, managed and backed up to other each module datas.
The system manager that the authority access modules only have service end could enter, and can be managed in authority access modules
The access rights and operating right of all users in reason system.Classification storage legal information in legal information database, and set
There are typing unit, modification unit and retrieval unit, the typing unit is used to increase legal information newly, and modification unit is used to change method
Information is restrained, retrieval unit is used for the legal information for inquiring about correlation, legal information database is carried out according to the law of promulgation in time
Renewal, is easy to the inquiry of client and staff.The service management module is used for capturing service information, and business information is divided
Personnel are handled corresponding to dispensing, and business progress will be tracked, and are easy to client and legal services to be inquired about；
Both sides' cost is exchanged and saved in order to facilitate strange land, for existing doubt and problem between both sides, is provided with AC module
The enquirement between client and legal services is realized, checks and replys, client or staff will by file import unit
Its exterior file is uploaded to intercommunion platform, and its exterior file includes picture, document and webpage, while both sides can enter style of writing
Word exchange, voice dialogue exchange and video exchange, are exchanged, and can pass through screen window control with reference to its exterior file
Unit processed carries out windows display to file, facilitates client and legal services to be browsed, can be from multi-angle to feeling uncertain
And problem carries out comprehensively deep communication, the efficiency of communication is improved, accelerates job schedule, cost has been saved for both sides；Pay
Expense module facilitates client to be paid, including agency fee and public expense, and payment information keeps one with the information in Service tracing unit
Cause, carry out replacing traditional payment mode using online trading pattern, be advantageous to the development of work and the management of client.Described information
Memory module is stored, managed and backed up to other each module datas, and also only the system manager of service end could enter.
Further, the client and service end are mobile phone, computer or PAD.Operated using multiple terminal, it is convenient
Fast.
Further, client's basic information unit (BIU) includes personal name or enterprise name, contact person, contact person
Location, phone and mailbox.
Further, the business information unit starts including business item content, the main responsible person's information of business, business
Time, business plan complete time limit and actual finish time.
Further, the Service tracing unit includes service condition, paid cases and concrete operations personal information.
Further, the AC module also has file identification unit, and the file that shown on screen window can be entered
Line identifier.Facilitate client and agency to be identified and annotate in exchange, improve communication efficiency.
Further, the payment module uses Third-party payment platform, obtains account and the mandate of client's payment account,
Payment account realizes gathering used by using client.The account safety of both sides is provided with using Third-party payment platform and ensured.
The beneficial effects of the present invention are：
A kind of legal services customer communication management system of the present invention, solve between legal services and client due to
The problems such as exchange is not smooth caused by strange land or time conflict, improves legal services and the communication ability of client, more
The situation and demand of client can not be grasped and understand in time by having mended under traditional business model, while greatly save both sides' cost,
Facilitate legal services efficiently to manage client, improve the competitiveness of legal services.
Brief description of the drawings
Fig. 1 is the structured flowchart of the present invention.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, enter below in conjunction with drawings and Examples
One step describes in detail.
As shown in figure 1, a kind of legal services customer communication management system, including client, service end and respectively with it is described
Client and the server of the service end network connection, the server include control chip, authority access modules, law letter
Cease database, service management module, AC module, payment module and information storage module；
The client is used for the identification information that client's input logs in and logs in the intellectual property industry customer exchange management system；
The service end is used for the identification information that legal services input logs in and logs in the intellectual property industry customer exchange management
System；The authority that the authority access modules are used for the identification information and carrying for logging in client is sent to control chip, described
The identification information and the authority of binding that control chip reception client logs in, and according to the bound authority in legal information number
Corresponding information is transferred to client according to storehouse and information storage module；Classification storage legal information in the legal information database,
And typing unit, modification unit and retrieval unit are provided with, the typing unit is used to increase legal information newly, and modification unit is used for
Legal information is changed, retrieval unit is used for the legal information for inquiring about correlation；The service management module includes client's essential information
Unit, business information unit and Service tracing unit；The AC module includes file import unit, screen window control unit
And alternating current unit on line, for realizing the enquirement between client and legal services, checking and reply, file import unit is used
In import system external file, for the shared of file and check, screen window control unit is used to create multiple windows, specifies
The display location of window and display size, alternating current unit includes intercommunion platform on line, and the form of communication of intercommunion platform includes word
Exchange, voice dialogue exchange and video exchange, it is flat that its exterior file that file import unit imports also is simultaneously displayed on exchange
On platform, and pass through display of the screen window control unit to its exterior file progress multiwindow of importing；The payment module
Paid for client, trade contract is automatically generated after payment, merchandised on trade contract serial number, trading item, transaction
Time and tranaction costs；Described information memory module is stored, managed and backed up to other each module datas.
Further, the client and service end are mobile phone, computer or PAD.
Further, client's basic information unit (BIU) includes personal name or enterprise name, contact person, contact person
Location, phone and mailbox.
Further, the business information unit starts including business item content, the main responsible person's information of business, business
Time, business plan complete time limit and actual finish time.
Further, the Service tracing unit includes service condition, paid cases and concrete operations personal information.
Further, the AC module also has file identification unit, and the file that shown on screen window can be entered
Line identifier.
Further, the payment module uses Third-party payment platform, obtains account and the mandate of client's payment account,
Payment account realizes gathering used by using client.
The method of work of the legal services customer communication management system is：Client and legal services are respectively by right
The client and service end answered are logged in, and log in first to be registered first；Classification storage method in legal information database
Information is restrained, and is provided with typing unit, modification unit and retrieval unit, the typing unit is used to increase legal information newly, changes
Unit is used to change legal information, and retrieval unit is used for the legal information for inquiring about correlation, is easy to client and staff to inquire about；Industry
Business management module is used for capturing service information, and business information is distributed into corresponding personnel and handled, and by Service tracing
Unit is tracked, and service management module can inquire about client's essential information, the employee information of alignment processing personnel and business and enter
Spend information；When doubt existing for client and problem, can be exchanged in time by AC module with staff, Ke Huhuo
Staff is uploaded its exterior file by file import unit, and its exterior file includes picture, document and webpage, together
Shi Shuanfang can carry out written communication, voice dialogue exchange and video exchange, be exchanged with reference to its exterior file, and can
To carry out windows display to file by screen window control unit, client and legal services are facilitated to be browsed, energy
It is enough that comprehensively deep communication is carried out to doubt and problem from multi-angle, the efficiency of communication is improved, accelerates job schedule, is double
Fang Jieyue costs；Payment module facilitates client to be paid, including agency fee and public expense, payment information and Service tracing unit
In information be consistent, carry out replacing traditional payment mode using online trading pattern, be advantageous to development and the client of work
Management.Described information memory module is stored, managed and backed up to other each module datas, also the only system of service end
Keeper could enter.
A kind of legal services customer communication management system of the present invention, is solved between legal services and client
Due to exchanging the problems such as not smooth caused by strange land or time conflict, legal services and the communication energy of client are improved
Power, compensate in time grasping and understanding under traditional business model the situation and demand of client, while greatly save both sides
Cost, facilitate legal services efficiently to manage client, improve the competitiveness of legal services.
It should be noted that the above embodiments are merely illustrative of the technical solutions of the present invention and it is unrestricted.Although with reference to compared with
The present invention is described in detail good embodiment, it will be understood by those within the art that, can be to the technology of invention
Scheme is modified or equivalent substitution, and without departing from the scope of technical solution of the present invention, it all should cover the power in the present invention
In sharp claimed range.
Claims (7)
- A kind of 1. legal services customer communication management system, it is characterised in that including client, service end and respectively with the visitor Family end and the server of the service end network connection, the server include control chip, authority access modules, legal information Database, service management module, AC module, payment module and information storage module;The client is used for the identification information that client's input logs in and logs in the intellectual property industry customer exchange management system； The service end is used for the identification information that legal services input logs in and logs in the intellectual property industry customer exchange management System；The authority that the authority access modules are used for the identification information and carrying for logging in client is sent to control chip, described The identification information and the authority of binding that control chip reception client logs in, and according to the bound authority in legal information number Corresponding information is transferred to client according to storehouse and information storage module；Classification storage legal information in the legal information database, And typing unit, modification unit and retrieval unit are provided with, the typing unit is used to increase legal information newly, and modification unit is used for Legal information is changed, retrieval unit is used for the legal information for inquiring about correlation；The service management module includes client's essential information Unit, business information unit and Service tracing unit；The AC module includes file import unit, screen window control unit And alternating current unit on line, for realizing the enquirement between client and legal services, checking and reply, file import unit is used In import system external file, for the shared of file and check, screen window control unit is used to create multiple windows, specifies The display location of window and display size, alternating current unit includes intercommunion platform on line, and the form of communication of intercommunion platform includes word Exchange, voice dialogue exchange and video exchange, it is flat that its exterior file that file import unit imports also is simultaneously displayed on exchange On platform, and pass through display of the screen window control unit to its exterior file progress multiwindow of importing；The payment module Paid for client, trade contract is automatically generated after payment, merchandised on trade contract serial number, trading item, transaction Time and tranaction costs；Described information memory module is stored, managed and backed up to other each module datas.
- A kind of 2. legal services customer communication management system according to claim 1, it is characterised in that the client and Service end is mobile phone, computer or PAD.
- 3. a kind of legal services customer communication management system according to claim 1, it is characterised in that the client is basic Information unit includes personal name or enterprise name, contact person, contact addresses, phone and mailbox.
- A kind of 4. legal services customer communication management system according to claim 1, it is characterised in that the business information It is complete that unit includes business item content, the main responsible person's information of business, business time started, business plan completion time limit and reality Into the time.
- A kind of 5. legal services customer communication management system according to claim 1, it is characterised in that the Service tracing Unit includes service condition, paid cases and concrete operations personal information.
- A kind of 6. legal services customer communication management system according to claim 1, it is characterised in that the AC module Also there is file identification unit, the file shown on screen window can be identified.
- A kind of 7. legal services customer communication management system according to claim 1, it is characterised in that the payment module Using Third-party payment platform, obtain account and the mandate of client's payment account, using client used by payment account realize Gathering.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710867073.4A CN107644319A (en) | 2017-09-22 | 2017-09-22 | A kind of legal services customer communication management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710867073.4A CN107644319A (en) | 2017-09-22 | 2017-09-22 | A kind of legal services customer communication management system |
Publications (1)
| Publication Number | Publication Date |
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| CN107644319A true CN107644319A (en) | 2018-01-30 |
Family
ID=61111368
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710867073.4A Pending CN107644319A (en) | 2017-09-22 | 2017-09-22 | A kind of legal services customer communication management system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112036833A (en) * | 2020-09-02 | 2020-12-04 | 杭州晶瞳文化科技有限公司 | Management system for property service and terminal thereof |
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| CN103164761A (en) * | 2011-12-14 | 2013-06-19 | 上海百事通信息技术有限公司 | Legal consulting system |
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| CN104240164A (en) * | 2014-09-29 | 2014-12-24 | 南京提坦信息科技有限公司 | Legal consulting method and legal consulting system based on big data analysis |
| CN106127629A (en) * | 2016-07-06 | 2016-11-16 | 泉州市法智星软件有限公司 | Palm public legal services client, server and system |
| CN106779932A (en) * | 2016-08-15 | 2017-05-31 | 陈全福 | Jewel design online exchange system and method |
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2017
- 2017-09-22 CN CN201710867073.4A patent/CN107644319A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103164761A (en) * | 2011-12-14 | 2013-06-19 | 上海百事通信息技术有限公司 | Legal consulting system |
| US20130268405A1 (en) * | 2012-04-06 | 2013-10-10 | Wei-Yen Yeh | Information integration interactive system and method |
| CN104240164A (en) * | 2014-09-29 | 2014-12-24 | 南京提坦信息科技有限公司 | Legal consulting method and legal consulting system based on big data analysis |
| CN106127629A (en) * | 2016-07-06 | 2016-11-16 | 泉州市法智星软件有限公司 | Palm public legal services client, server and system |
| CN106779932A (en) * | 2016-08-15 | 2017-05-31 | 陈全福 | Jewel design online exchange system and method |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112036833A (en) * | 2020-09-02 | 2020-12-04 | 杭州晶瞳文化科技有限公司 | Management system for property service and terminal thereof |
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Application publication date: 20180130 |