CN107480138A - A kind of accessory system and method for acquisition problem feedback - Google Patents
A kind of accessory system and method for acquisition problem feedback Download PDFInfo
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- CN107480138A CN107480138A CN201710683865.6A CN201710683865A CN107480138A CN 107480138 A CN107480138 A CN 107480138A CN 201710683865 A CN201710683865 A CN 201710683865A CN 107480138 A CN107480138 A CN 107480138A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
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Abstract
The present invention relates to a kind of acquisition problem feedback accessory system and method, including resource module, acquisition problem feedback module, the acquisition problem feedback module includes keyword search module, expert puts question to module and instrument calling module；Resource module：Include various resources and store；Keyword search module includes input keyword module and search module, and expert puts question to module to improve module, problem submission module including input module, problem and receive and replies module, and instrument calling module includes reception request module and the Link tool module.The present invention solves the problems, such as that the feedback accessory system of existing acquisition has the technical problem that function is single, supplementary mode is few, the problem of a kind of diversification is provided reponse system of the invention, after industry-by-industry resource consolidation, the work problem faced by modes such as search, expert, instrument calling by user provides one-stop service.
Description
Technical field
The invention belongs to computer realm, and in particular to a kind of acquisition problem feedback accessory system and method.
Background technology
With the continuous development of Internet technology and the communication technology, function of surfing the Net is in portable computer, smart mobile phone, IPAD
Deng on mobile terminal it is very universal, contacting for people's daily life and internet is also increasingly close, based on the real-time of internet
The characteristics of property and popularity, for the various problems run into work, increasing people tends to seek to answer by internet
Case, people are to quickly and accurately obtaining the demand more and more higher of information.Then many work accessory systems are occurred as soon as, are being worked
In can carry out lookup relevant information, calculating etc. obtain answer；But this kind of system is all that comparison is independent in trade classification, one
Platform can only meet a kind of auxiliary of industry type, and function is relatively simple；For example articles of law are searched, to arrive law auxiliary door
Family website；For example housing loan calculating is carried out, to find housing loan calculator；Miscellaneous function is all that people look for many nets by search engine
Station carries out aiding in the work of oneself.So if there is cross-cutting multiple problems simultaneously, it is necessary to multiple accessory systems are opened, when
Between cost it is very high, operation nor very convenient.
The content of the invention
Asked to solve the problems, such as that the feedback accessory system of existing acquisition has the technology that function is single, supplementary mode is few
Topic, the present invention provide a kind of accessory system and method for acquisition problem feedback.
The technical solution of the present invention：
A kind of accessory system of acquisition problem feedback, it is characterized in that including resource module, acquisition problem feedback mould
Block, the acquisition problem feedback module includes keyword search module, expert puts question to module and instrument calling module；
Resource module：Include various resources and store；
Keyword search module includes input keyword module and search module, the input keyword module：For defeated
Enter key to the issue word；The search module is used to search for corresponding answer in resource module according to key to the issue word；
Expert puts question to module：Module is improved including input module, problem, problem submits module and receives answer module, institute
Input module is stated to be used to input problem types, keyword and detailed description；
Described problem improves module：For being analyzed problem, it is perfect；
Problem submits module：For submitting a question, while expense is paid, and wait expert to reply；
Receive and reply module：Replied for receiving expert, problem terminates；
Instrument calling module includes receiving request module and the Link tool module：
The reception request module is used to receive instrument call request；
The Link tool module：According to instrument call request the Link tool software.
Above-mentioned resource module includes experts database, data bank, knowledge base, tool storage room and question and answer module；
Experts database：Existing Expert Resources directly enter or newly added expert and provide qualification registration addition；Generate multiple fields
Expert circles；
Data bank：Existing resource directly enters and updated addition；
Knowledge base：Include the problem of existing and answer and newly increase problem and answer renewal addition；
Tool storage room：The software interface for linking other tool-class is provided.
Question and answer module：For problem to be distributed into experts database by way of appointment or competition for orders according to the problem of submitted
In corresponding expert after, after expert reply after by answer feedback to receive reply module.
The one or more kinds of combinations being specifically described as in word description, addition annex, voice, video and picture.
A kind of householder method of acquisition problem feedback, comprises the following steps：
1) various resources are included and are stored；
2) problem feedback, point three kinds of modes are obtained：
The first is：Keyword search
1.1) key to the issue word is inputted；
1.2) scanned for according to keyword：The problem of corresponding is such as found in resource and answer, enquirement terminate；
It is for second：Putd question to Xiang expert：
2.1) problem types, keyword, detailed description are inputted；
2.2) problem is analyzed, is perfect；
2.3) submit a question, while pay expense, and wait expert to reply；
2.4) according to the problem of submitted assign or competition for orders by way of problem is distributed to correspondence in experts database
Expert after, answer feedback quizmaster, problem terminated after expert replies；
The third is：Instrument calls
3.1) instrument call request is received；
3.2) according to instrument call request the Link tool software.
Above-mentioned steps 1) specifically include experts database, data bank, knowledge base and tool storage room：
Experts database：Existing Expert Resources directly enter or newly added expert and provide qualification registration addition；Generate multiple fields
Expert circles；
Data bank：Existing resource directly enters and updated addition；
Knowledge base：Include the problem of existing and answer and newly increase problem and answer renewal addition；
Tool storage room：The software interface for linking other tool-class is provided；
Question and answer module：For problem to be distributed into experts database by way of appointment or competition for orders according to the problem of submitted
In corresponding expert after, after expert reply after by answer feedback to receive reply module.
The one or more kinds of combinations being specifically described as in word description, addition annex, voice, video and picture.
Beneficial effects of the present invention：
1st, reponse system the problem of a kind of diversification of present invention offer, after industry-by-industry resource consolidation, by searching for, asking
Ask that the work problem that the modes such as expert, instrument calling are faced by user provides one-stop service.
2nd, the solution of the instrument fusion for building trade and online question and answer；Allowing can be with using the user of the present invention
Auxiliary is quickly obtained, industry issue is solved, is efficiently operated；
3rd, the present invention provides the integration of other software, case accumulation, is additionally provided in line question and answer service, the industry of system is special
Family carries out paid service, provides detailed solution.
Brief description of the drawings
Fig. 1 is a kind of block diagram of the accessory system of acquisition problem feedback of the present invention；
Fig. 2 is a kind of flow chart of the householder method of acquisition problem feedback of the present invention；
Fig. 3 is a kind of embodiment schematic diagram of the present invention；
Fig. 4 is another embodiment schematic diagram of the present invention.
Embodiment
Embodiment 1：As shown in Figure 1 and Figure 2, a kind of accessory system of acquisition problem feedback includes resource module, obtains problem
Feedback module, obtaining problem feedback module includes keyword search module, expert's enquirement module and instrument calling module；Resource
Module：Include various resources and store；Keyword search module includes input keyword module and search module, and the input is closed
Keyword module：For inputting key to the issue word；The search module is used to being searched in resource module according to key to the issue word pair
Answer answer；Expert puts question to module：Improve module, problem submission module including input module, problem and receive and reply module, it is described
Input module is used to input problem types, keyword and detailed description；Described problem improves module：For dividing problem
Analyse, be perfect；Problem submits module：For submitting a question, while expense is paid, and wait expert to reply；Receive and reply module：With
Replied in receiving expert, problem terminates；Instrument calling module includes receiving request module and the Link tool module：Modulus is asked in reception
Block is used to receive instrument call request；The Link tool module：According to instrument call request the Link tool software.
Wherein resource module includes experts database, data bank, knowledge base, tool storage room and question and answer module；
Experts database：Existing Expert Resources directly enter or newly added expert and provide qualification registration addition；Generate multiple fields
Expert circles；
Data bank：Existing resource directly enters and updated addition；
Knowledge base：Include the problem of existing and answer and newly increase problem and answer renewal addition；
Tool storage room：The software interface for linking other tool-class is provided.
Question and answer module：For problem to be distributed into experts database by way of appointment or competition for orders according to the problem of submitted
In corresponding expert after, after expert reply after by answer feedback to receive reply module.
Embodiment 2：As shown in figure 3, being a kind of interface of keyword search form, user only needs input to look into after logging in
All resources for covering the keyword will be presented in the problem of looking for keyword, system, and user is screened according to the needs of oneself.
Such as：Management is inputted in figure, clicks on and collects, all information containing management will be presented, it is selective.
Embodiment 3：As shown in figure 4, be it is a kind of it is straight ask form i.e. directly to expert's enquirement：Problem types, keyword, in detail
Thin description, refer to description can be word description, can also be by adding annex, video, picture or the form of file, can be with
The expense rating of payment is directly selected, clicks on submit afterwards, wait expert to reply.
Embodiment 4：Instrument calls：Construction costs project is carried out, cost personnel is calculating the project using steel material and taken
Used time, initiate to call the request of cost calculation amount instrument, system extensively joins to user feedback up to cost calculation amount software.
Claims (6)
- A kind of 1. accessory system of acquisition problem feedback, it is characterised in that including resource module, problem feedback module is obtained, it is described Acquisition problem feedback module includes keyword search module, expert puts question to module and instrument calling module；Resource module：Include various resources and store；Keyword search module includes input keyword module and search module, the input keyword module：Asked for inputting Inscribe keyword；The search module is used to search for corresponding answer in resource module according to key to the issue word；Expert puts question to module：Improve module, problem submission module including input module, problem and receive and reply module, it is described defeated Enter module to be used to input problem types, keyword and detailed description；Described problem improves module：For being analyzed problem, it is perfect；Problem submits module：For submitting a question, while expense is paid, and wait expert to reply；Receive and reply module：Replied for receiving expert, problem terminates；Instrument calling module includes receiving request module and the Link tool module：The reception request module is used to receive instrument call request；The Link tool module：According to instrument call request the Link tool software.
- 2. the accessory system of acquisition problem feedback according to claim 1, it is characterised in that：The resource module includes experts database, data bank, knowledge base, tool storage room and question and answer module；Experts database：Existing Expert Resources directly enter or newly added expert and provide qualification registration addition；Generate the special of multiple fields Family's scope；Data bank：Existing resource directly enters and updated addition；Knowledge base：Include the problem of existing and answer and newly increase problem and answer renewal addition；Tool storage room：The software interface for linking other tool-class is provided.Question and answer module：For problem to be distributed in experts database by way of appointment or competition for orders according to the problem of submitted After corresponding expert, answer feedback is replied into module to reception after expert replies.
- 3. the accessory system of acquisition problem feedback according to claim 2, it is characterised in that：The one or more kinds of combinations being specifically described as in word description, addition annex, voice, video and picture.
- 4. a kind of householder method of acquisition problem feedback, it is characterised in that comprise the following steps：1) various resources are included and are stored；2) problem feedback, point three kinds of modes are obtained：The first is：Keyword search1.1) key to the issue word is inputted；1.2) scanned for according to keyword：The problem of corresponding is such as found in resource and answer, enquirement terminate；It is for second：Putd question to Xiang expert：2.1) problem types, keyword, detailed description are inputted；2.2) problem is analyzed, is perfect；2.3) submit a question, while pay expense, and wait expert to reply；2.4) according to the problem of submitted assign or competition for orders by way of by problem be distributed in experts database corresponding to specially After family, answer feedback quizmaster, problem are terminated after expert replies；The third is：Instrument calls3.1) instrument call request is received；3.2) according to instrument call request the Link tool software.
- 5. the householder method of acquisition problem feedback according to claim 4, it is characterised in that：The step 1) specifically includes Experts database, data bank, knowledge base and tool storage room：Experts database：Existing Expert Resources directly enter or newly added expert and provide qualification registration addition；Generate the special of multiple fields Family's scope；Data bank：Existing resource directly enters and updated addition；Knowledge base：Include the problem of existing and answer and newly increase problem and answer renewal addition；Tool storage room：The software interface for linking other tool-class is provided；Question and answer module：For problem to be distributed in experts database by way of appointment or competition for orders according to the problem of submitted After corresponding expert, answer feedback is replied into module to reception after expert replies.
- 6. the householder method of the acquisition problem feedback according to claim 4 or 5, it is characterised in that：It is specifically described as word One or more kinds of combinations in description, addition annex, voice, video and picture.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710683865.6A CN107480138A (en) | 2017-08-11 | 2017-08-11 | A kind of accessory system and method for acquisition problem feedback |
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| CN201710683865.6A CN107480138A (en) | 2017-08-11 | 2017-08-11 | A kind of accessory system and method for acquisition problem feedback |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109948099A (en) * | 2019-03-05 | 2019-06-28 | 广州影子科技有限公司 | The method and electronic device sought help with order on pig farm |
| CN110543587A (en) * | 2019-07-24 | 2019-12-06 | 湖北爱运动体育信息科技有限公司 | sports fitness communication platform based on Internet of things |
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| CN104574089A (en) * | 2015-01-13 | 2015-04-29 | 北京典精智慧科技有限公司 | Questioning and answering processing method and server |
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Patent Citations (5)
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| US20070260587A1 (en) * | 2006-05-08 | 2007-11-08 | Aspect Software | Escalating online expert help |
| CN102081617A (en) * | 2009-11-26 | 2011-06-01 | 英业达股份有限公司 | Online consultation method and system |
| CN105468648A (en) * | 2014-09-11 | 2016-04-06 | 北大方正集团有限公司 | Method and apparatus for establishing specialized knowledge question/answer system |
| CN104574089A (en) * | 2015-01-13 | 2015-04-29 | 北京典精智慧科技有限公司 | Questioning and answering processing method and server |
| CN106407198A (en) * | 2015-07-28 | 2017-02-15 | 百度在线网络技术（北京）有限公司 | Question and answer information processing method and device |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109948099A (en) * | 2019-03-05 | 2019-06-28 | 广州影子科技有限公司 | The method and electronic device sought help with order on pig farm |
| CN110543587A (en) * | 2019-07-24 | 2019-12-06 | 湖北爱运动体育信息科技有限公司 | sports fitness communication platform based on Internet of things |
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