CN107196812A - A kind of method and device for the Intelligent treatment that VOLTE business is complained - Google Patents
A kind of method and device for the Intelligent treatment that VOLTE business is complained Download PDFInfo
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- CN107196812A CN107196812A CN201710585782.3A CN201710585782A CN107196812A CN 107196812 A CN107196812 A CN 107196812A CN 201710585782 A CN201710585782 A CN 201710585782A CN 107196812 A CN107196812 A CN 107196812A
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- 238000011282 treatment Methods 0.000 title claims abstract description 25
- 238000000034 method Methods 0.000 title claims abstract description 17
- 230000002159 abnormal effect Effects 0.000 claims abstract description 46
- 230000008439 repair process Effects 0.000 claims abstract description 20
- 238000012545 processing Methods 0.000 claims description 22
- 238000001514 detection method Methods 0.000 claims description 12
- 230000005856 abnormality Effects 0.000 description 3
- 230000008447 perception Effects 0.000 description 2
- 230000006854 communication Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000004927 fusion Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000011835 investigation Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 238000011269 treatment regimen Methods 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1016—IP multimedia subsystem [IMS]
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- Telephonic Communication Services (AREA)
Abstract
A kind of method and device for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, is related to big data technical field, to improve complaint handling efficiency.Methods described includes：Receive VOLTE business calling informations；Determined whether to complain for network class according to the VOLTE business calling information；If network class is complained, then the VOLTE business information of report user is obtained, abnormal traffic is determined according to the VOLTE business information of report user；Repair process, and the information turned back on after repair process completion to report user prompting are carried out to the abnormal traffic.
Description
Technical field
The present invention relates to big data technical field, more particularly to a kind of method of Intelligent treatment complained of VOLTE business and
Device.
Background technology
The VOLTE network architectures are complicated compared with 2/3G networks, and NE quantity, interface increase, Multi net voting multi-service interaction, to complaining
Investigation, positioning and the processing of reason bring larger difficulty.How powerful support ensures customer complaint, improves user and uses VOLTE
Perception, fast failure positioning and solve failure the problem of be most critical.
At present, VOLTE network classes are handled by the line of customer service one to complain, can quickly positions failure, solve failure.But
The line of customer service one can not be caused non-network reason by existing pretreatment navigation system when handling the complaint of VOLTE network classes
Complaint effectively intercepted, reduce complaint handling efficiency.
The content of the invention
Embodiments of the invention provide a kind of method and device for the Intelligent treatment that VOLTE business is complained, to improve throwing
Tell treatment effeciency.
To reach above-mentioned purpose, embodiments of the invention are adopted the following technical scheme that：
In a first aspect, a kind of method for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：Connect
Receive VOLTE business calling informations；Determined whether to complain for network class according to the VOLTE business calling information；If network
Class is complained, then obtains the VOLTE business information of report user, abnormal industry is determined according to the VOLTE business information of report user
Business；Repair process is carried out to the abnormal traffic, and points out what is turned back on to the report user after repair process completion
Information.
Alternatively, in addition to：Store the relevant information that the network class is complained；If be not received by time threshold
List is put in the VOLTE business calling information of the report user, then generation on record.
Alternatively, in addition to：If receiving the VOLTE business letter of complaint of the report user in time threshold
Breath, then obtain the relevant information that the network class is complained, and generates complaint fault ticket, feeds back to staff.
Alternatively, before the VOLTE business information according to report user determines abnormal traffic, in addition to：Root
According to the VOLTE business information of report user, detect whether the report user opens VOLTE business；It is described according to report user
VOLTE business information determine that abnormal traffic includes：When the report user opens the VOLTE business, then according to institute
The VOLTE business information of report user is stated, abnormal traffic is determined；When the report user does not open the VOLTE business, then
Using the VOLTE business of not opening as abnormal cause, the report user is fed back to.
Alternatively, in addition to：According to VOLTE business calling informations, the complaining type that VOLTE business is complained is determined；Statistics
The quantity that the VOLTE business of each complaining type is complained；It is determined that whether the quantity that the VOLTE business of each complaining type is complained reaches
To corresponding threshold value；The VOLTE business for being up to the complaining type of threshold value is complained, and fault ticket is complained in generation, feeds back to work
Personnel.
Second aspect, a kind of device for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：Connect
Unit is received, for receiving VOLTE business calling informations；Determining unit, for the VOLTE received according to the receiving unit
Business calling information determines whether to complain for network class；Processing unit, for the abnormal industry determined to the determining unit
Business carries out repair process, and the information turned back on after repair process completion to report user prompting.
Alternatively, in addition to：Memory cell, for storing the relevant information that the network class is complained；The processing unit,
When being additionally operable to the VOLTE business calling information that the report user is not received by time threshold, list is put in generation on record.
Alternatively, the processing unit, is additionally operable to receive the VOLTE industry of the report user in time threshold
During business calling information, the relevant information that the network class is complained is obtained, and generates complaint fault ticket, staff is fed back to.
Alternatively, detection unit, according to the VOLTE business information of report user, detects whether the report user is open-minded
VOLTE business；The determining unit, specifically for detecting that the report user opens the VOLTE in the detection unit
During business, then according to the VOLTE business information of the report user, abnormal traffic is determined；The processing unit, is additionally operable in institute
When stating detection unit and detecting that the report user does not open the VOLTE business, then using it is described do not open VOLTE business as
Abnormal cause, feeds back to the report user.
Alternatively, in addition to：The determining unit, is additionally operable to, according to VOLTE business calling informations, determine VOLTE business
The complaining type of complaint；Statistic unit, for counting the quantity that the VOLTE business of each complaining type is complained；It is described to determine list
Member, is additionally operable to determine whether the quantity that the VOLTE business of each complaining type of the statistic unit statistics is complained reaches correspondence
Threshold value；Processing unit, is additionally operable to the VOLTE business complaint for the complaining type for reaching threshold value for determining the determining unit,
Fault ticket is complained in generation, feeds back to staff.
A kind of method and device for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：Receive
VOLTE business calling informations, determine whether to complain for network class according to VOLTE business calling informations；If network class is complained,
The VOLTE business information of report user is then obtained, abnormal traffic is determined according to the VOLTE business information of report user；To different
Normal business carries out repair process, and the information turned back on after repair process completion to report user's prompting.So, may be used
Handled with ensureing only to complain network, and abnormal traffic can be determined according to VOLTE business information, to this abnormal industry
Business is modified processing, is handled without staff, improves the efficiency of abnormality processing, and reduces cost of labor.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be in embodiment or description of the prior art
The required accompanying drawing used is briefly described, it should be apparent that, drawings in the following description are only some realities of the present invention
Example is applied, for those of ordinary skill in the art, on the premise of not paying creative work, can also be according to these accompanying drawings
Obtain other accompanying drawings.
The schematic flow sheet of the method for the Intelligent treatment that Fig. 1 complains for a kind of VOLTE business provided in an embodiment of the present invention；
The flow signal of the method for the Intelligent treatment that Fig. 2 complains for another VOLTE business provided in an embodiment of the present invention
Figure；
The structural representation of the device for the Intelligent treatment that Fig. 3 complains for a kind of VOLTE business provided in an embodiment of the present invention；
The structural representation of the device for the Intelligent treatment that Fig. 4 complains for another VOLTE business provided in an embodiment of the present invention
Figure；
The structural representation of the device for the Intelligent treatment that Fig. 5 complains for another VOLTE business provided in an embodiment of the present invention
Figure；
The structural representation of the device for the Intelligent treatment that Fig. 6 complains for another VOLTE business provided in an embodiment of the present invention
Figure.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
As shown in figure 1, a kind of method for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：
Step S101, reception VOLTE business calling informations.
Specifically, user can send calling information to be complained to VOLTE business, as VOLTE business is complained
Information.
Step S102, according to VOLTE business calling informations determine whether for network class complain.
Specifically, receiving after VOLTE business calling informations, VOLTE business calling informations can be parsed, checked
Whether it is that network class is complained, for example whether being to carry out that during video calling video can not be seen, if be that communication process can not be simultaneously
Online, if be calling and called problem etc..
It should be noted that can preset network class complains the complaint for including which problem, so as in parsing
During VOLTE business calling informations, the problem of determining customer complaint, and then determine whether this problem is that network class is complained.
Certainly it can also be other modes to determine whether to complain for network class, the invention is not limited in this regard.
Step S103, if network class complain, then obtain report user VOLTE business information, according to report user
VOLTE business information determine abnormal traffic.
If specifically, it is that network class is complained to detect, can be searched from the database of storage VOLTE business information
Go out the VOLTE business information of report user.At this point it is possible to first pass through the identification information that report user obtains this report user, enter
And the VOLTE business information of report user can be found out according to the identification information of report user.Getting report user's
After VOLTE business information, this VOLTE business information can be parsed, and then determine abnormal traffic.
It should be noted that the identification information of user is the mark for referring to uniquely indicate user.
Further, the data message of each business is included in VOLTE business information, can be by parsing this VOLTE
Business information knows the data message of each business, and then can determine that data have abnormal business according to data message,
This business is defined as abnormal traffic.
Step S104, to abnormal traffic carry out repair process, and repair process completion after to report user prompting again
The information of start.
Specifically, after abnormal traffic is determined, repair process, such as update abnormal number can be carried out to abnormal traffic
According to, or reset abnormal data etc..After the completion of repair process, the information turned back on can be sent to report user so that
User is connected to the VOLTE business after repairing.
So, it is ensured that only network is complained and handled, and can be determined according to VOLTE business information
Abnormal traffic, processing of being modified to this abnormal traffic, is handled without staff, improves the efficiency of abnormality processing,
And reduce cost of labor.
As shown in Fig. 2 a kind of method for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：
Step S201, reception VOLTE business calling informations.
Specifically, referring to step S101, it will not be repeated here.
Step S202, according to VOLTE business calling informations determine whether for network class complain.
Specifically, referring to step S102, it will not be repeated here.
Step S203, if network class complain, then obtain report user VOLTE business information.
Specifically, referring to step S103, it will not be repeated here.
Whether step S204, the VOLTE business information according to report user, detection report user open VOLTE business.
Specifically, in the VOLTE business information of parsing report user, can check out that this is used from VOLTE business information
Whether VOLTE business has been opened in family.
This step realizes the purpose of intelligent retrieval.
It should be noted that different according to the result of detection, the step of being performed below is different, is detecting that user is open-minded
During VOLTE business, following step S205a, step S206-S212 are performed；When detecting that user does not open VOLTE business, hold
Row following step S205b.
Step S205a, when report user opens VOLTE business, then according to the VOLTE business information of report user, really
Determine abnormal traffic.
Specifically, when determining that user has opened VOLTE business, this report user has the power using VOLTE business
Limit.Abnormal traffic can be determined, step S103 is specifically referred to according to the VOLTE business information of report user, no longer gone to live in the household of one's in-laws on getting married herein
State.
Step S205b, when report user does not open VOLTE business, then will not open VOLTE business as abnormal former
Cause, feeds back to report user.
Specifically, when determining that report user does not open VOLTE business, illustrating that report user does not have VOLTE business
Access right, at this point it is possible to which VOLTE business will not be opened as abnormal cause, feed back to report user.
In this step, because report user does not open VOLTE business, therefore its abnormal cause is determined, without holding
Row following step.
Step S206, to abnormal traffic carry out repair process, and repair process completion after to report user prompting again
The information of start.
Specifically, referring to step S104, it will not be repeated here.
The purpose that Intelligent treatment is serviced is realized by above-mentioned steps.
Step S207, storage VOLTE business calling informations.
Specifically, after automatic reparation exception has been carried out, and stored this abnormal relevant information, it is by this
VOLTE business calling informations are stored.
It should be noted that, it is necessary to check whether to receive again after this VOLTE business calling information is stored
The VOLTE business calling informations of this user, are not resolved in specification exception if received, can now feed back to work people
Member, performs step S208a.Specification exception is resolved if not receiving, can now be generated and be put list on record, performs step
S208b。
If step S208a, the VOLTE business calling informations for receiving in time threshold report user, obtain net
The relevant information that network class is complained, and complaint fault ticket is generated, feed back to staff.
Specifically, report user is after restarting mobile terminal, if VOLTE service exceptions are solved, complains and use
Family will not then resend VOLTE business calling informations.If VOLTE service exceptions are not solved, report user can be immediately
Resend VOLTE business calling informations.Used accordingly, it would be desirable to detect and whether have received complaint again in preset time threshold
The VOLTE business calling informations at family.At this point it is possible to after the VOLTE business calling informations of report user are received, can be by this
The VOLTE business calling information of report user is compared with the VOLTE business calling informations stored, can if there is identical entry
To determine the VOLTE business calling informations that have received report user again.If without identical entry, can determine not connect again
Receive the VOLTE business calling informations of report user.
Now, illustrate that the exception of VOLTE business of report user, by repairing and not solving automatically, now needs generation
Fault ticket is complained, and feeds back to staff.
It should be noted that it can send message to staff that generation, which complains fault ticket to feed back to staff,
It can also be Advise By Wire, can also be the other modes such as alarm, the present invention is without limitation.
It should be noted that time threshold is pre-set according to actual needs.
If step S208b, the VOLTE business calling informations for being not received by time threshold report user, give birth to
Into putting list on record.
If specifically, not receiving the VOLTE business calling informations of report user in preset time threshold, illustrated
The exception of the VOLTE business of this report user has been solved, now can be by the VOLTE business letter of complaints of the report user of storage
List is put in breath generation on record, so as to inquiry later.
Above-mentioned steps realize the purpose of intelligent operation.
Step S209, according to VOLTE business calling informations, determine the complaining type that VOLTE business is complained.
, can be to the complaint class of each VOLTE business of reception specifically, after VOLTE business calling informations are received
Type is counted, and the complaining type of VOLTE business is now determined by parsing VOLTE business calling informations.
The quantity that step S210, the VOLTE business of each complaining type of statistics are complained.
Specifically, after the complaining type of each VOLTE business is determined, complaint that can be to this each VOLTE business
The quantity of type is counted, and as adds up the quantity of the complaining type of each VOLTE business.
Step S211, determine each complaining type VOLTE business complain quantity whether reach corresponding complaint threshold.
Specifically, complaint threshold can be set for each type of VOLTE business, each complaining type is being counted
After quantity, the quantity of each complaining type can be compared with corresponding threshold value, it is determined whether reach corresponding complaint threshold
Value.
It should be noted that the corresponding complaint threshold of each complaining type that VOLTE business is complained is according to the actual requirements
Pre-set, the invention is not limited in this regard.
Step S212, the VOLTE business for the complaining type for being up to complaint threshold are complained, and fault ticket is complained in generation, instead
It is fed to staff.
Specifically, reach that the VOLTE business of complaint threshold complains the VOLTE business of explanation this type often to occur exception,
It can now be complained according to the VOLTE business for the complaining type for being up to threshold value, generate fault ticket, feed back to staff.
The purpose of intelligent thresholding early warning is realized by above-mentioned steps.
Complained for VOLTE business, rely on internet thinking, with " height flattening " for design concept, fusion intelligence is melted
Retrieval, intelligent operation, Intelligent treatment, the big core application of intelligent thresholding early warning 4 are closed, VOLTE is realized and complains Intelligent treatment pattern.
By complaining pretreatment lifting VOLTE complaint handlings efficiency and interception rate with intelligence, user's perception is improved.Improve VOLTE
Disposable fix-rate and CSAT are complained, CSAT is improved.Reduce concentration, sudden VOLTE and complain generation,
Promote VOLTE network qualities to improve, contributed to make VOLTE fine work networks.
As shown in figure 3, a kind of device for the Intelligent treatment complained the embodiments of the invention provide VOLTE business, including：
Receiving unit 301, for receiving VOLTE business calling informations.
Determining unit 302, the VOLTE business calling information for being received according to receiving unit 301 determine whether for
Network class is complained.
Processing unit 303, the abnormal traffic for being determined to determining unit 302 carries out repair process, and in repair process
Complete the information that backward report user's prompting is turned back on.
Further, as shown in figure 4, the device for the Intelligent treatment that above-mentioned VOLTE business is complained also includes：
Memory cell 304, the relevant information for storing network class complaint.
Processing unit 303, is additionally operable to be not received by the VOLTE business calling informations of report user in time threshold
When, list is put in generation on record.
Further, processing unit 303, the VOLTE business for being additionally operable to receive report user in time threshold is complained
During information, the relevant information that network class is complained is obtained, and generates complaint fault ticket, staff is fed back to.
As shown in figure 5, the device for the Intelligent treatment that above-mentioned VOLTE business is complained also includes：
Detection unit 305, according to the VOLTE business information of report user, whether detection report user opens VOLTE industry
Business.
Determining unit 302, specifically for when detection unit 305 detects that report user opens VOLTE business, then basis
The VOLTE business information of report user, determines abnormal traffic.
Processing unit 303, is additionally operable to when detection unit 305 detects that report user does not open VOLTE business, then will not
VOLTE business is opened as abnormal cause, report user is fed back to.
As shown in fig. 6, the device for the Intelligent treatment that above-mentioned VOLTE business is complained also includes：
Determining unit 302, is additionally operable to according to VOLTE business calling informations, determines the complaining type that VOLTE business is complained.
Statistic unit 306, for counting the quantity that the VOLTE business of each complaining type is complained.
Determining unit 302, is additionally operable to determine the VOLTE business complaint for each complaining type that statistic unit 306 is counted
Whether quantity reaches corresponding threshold value.
Processing unit 303, is additionally operable to the VOLTE business throwing for the complaining type for reaching threshold value for determining determining unit 302
Tell, fault ticket is complained in generation, feeds back to staff.
So, it is ensured that only network is complained and handled, and can be determined according to VOLTE business information
Abnormal traffic, processing of being modified to this abnormal traffic, is handled without staff, improves the efficiency of abnormality processing,
And reduce cost of labor.
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although
The present invention is described in detail with reference to the foregoing embodiments, it will be understood by those within the art that：It still may be used
To be modified to the technical scheme described in foregoing embodiments, or equivalent substitution is carried out to which part technical characteristic；
And these modification or replace, do not make appropriate technical solution essence depart from various embodiments of the present invention technical scheme spirit and
Scope.
Claims (10)
1. a kind of method for the Intelligent treatment that VOLTE business is complained, it is characterised in that including：
Receive VOLTE business calling informations；
Determined whether to complain for network class according to the VOLTE business calling information；
If network class is complained, then the VOLTE business information of report user is obtained, believed according to the VOLTE business of report user
Breath determines abnormal traffic；
Repair process is carried out to the abnormal traffic, and points out what is turned back on to the report user after repair process completion
Information.
2. according to the method described in claim 1, it is characterised in that also include：
Store the VOLTE business calling information；
If being not received by the VOLTE business calling information of the report user in time threshold, generation is put on record
It is single.
3. method according to claim 2, it is characterised in that also include：
If receiving the VOLTE business calling information of the report user in time threshold, the network is obtained
The relevant information that class is complained, and complaint fault ticket is generated, feed back to staff.
4. according to the method described in claim 1, it is characterised in that true in the VOLTE business information according to report user
Before making abnormal traffic, in addition to：
According to the VOLTE business information of report user, detect whether the report user opens VOLTE business；
The VOLTE business information according to report user determines that abnormal traffic includes：
When the report user opens the VOLTE business, then according to the VOLTE business information of the report user, it is determined that
Abnormal traffic；
When the report user does not open the VOLTE business, then using the VOLTE business of not opening as abnormal cause,
Feed back to the report user.
5. according to the method described in claim 1, it is characterised in that also include：
According to VOLTE business calling informations, the complaining type that VOLTE business is complained is determined；
Count the quantity that the VOLTE business of each complaining type is complained；
It is determined that whether the quantity that the VOLTE business of each complaining type is complained reaches corresponding complaint threshold；
The VOLTE business for being up to the complaining type of complaint threshold is complained, and fault ticket is complained in generation, feeds back to staff.
6. a kind of device for the Intelligent treatment that VOLTE business is complained, it is characterised in that including：
Receiving unit, for receiving VOLTE business calling informations；
Determining unit, the VOLTE business calling information for being received according to the receiving unit is determined whether for network class
Complain；
Processing unit, the abnormal traffic for being determined to the determining unit carries out repair process, and complete in repair process
The information turned back on into backward report user's prompting.
7. device according to claim 6, it is characterised in that also include：
Memory cell, for storing the relevant information that the network class is complained；
The processing unit, the VOLTE business for being additionally operable to be not received by the report user in time threshold is complained
During information, list is put in generation on record.
8. device according to claim 7, it is characterised in that
The processing unit, is additionally operable to receive the VOLTE business calling information of the report user in time threshold
When, the relevant information that the network class is complained is obtained, and complaint fault ticket is generated, feed back to staff.
9. device according to claim 6, it is characterised in that also include：
Detection unit, according to the VOLTE business information of report user, detects whether the report user opens VOLTE business；
The determining unit, specifically for when the detection unit detects that the report user opens the VOLTE business,
Then according to the VOLTE business information of the report user, abnormal traffic is determined；
The processing unit, is additionally operable to when the detection unit detects that the report user does not open the VOLTE business,
The VOLTE business of not opening is then fed back into the report user as abnormal cause.
10. device according to claim 6, it is characterised in that also include：
The determining unit, is additionally operable to according to VOLTE business calling informations, determines the complaining type that VOLTE business is complained；
Statistic unit, for counting the quantity that the VOLTE business of each complaining type is complained；
The determining unit, is additionally operable to determine the number that the VOLTE business of each complaining type of the statistic unit statistics is complained
Whether amount reaches corresponding threshold value；
Processing unit, is additionally operable to the VOLTE business complaint for the complaining type for reaching threshold value for determining the determining unit, generation
Fault ticket is complained, staff is fed back to.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710585782.3A CN107196812A (en) | 2017-07-18 | 2017-07-18 | A kind of method and device for the Intelligent treatment that VOLTE business is complained |
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| CN201710585782.3A CN107196812A (en) | 2017-07-18 | 2017-07-18 | A kind of method and device for the Intelligent treatment that VOLTE business is complained |
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| CN107196812A true CN107196812A (en) | 2017-09-22 |
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| CN201710585782.3A Pending CN107196812A (en) | 2017-07-18 | 2017-07-18 | A kind of method and device for the Intelligent treatment that VOLTE business is complained |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110378712A (en) * | 2019-07-26 | 2019-10-25 | 上海秒针网络科技有限公司 | A kind of complaint handling method and device |
| CN111368859A (en) * | 2018-12-25 | 2020-07-03 | ***通信集团浙江有限公司 | Complaint early warning processing method and device |
| CN112752257A (en) * | 2020-12-23 | 2021-05-04 | 北京思特奇信息技术股份有限公司 | Rapid positioning processing system and method for flow acceleration problem |
| CN113891372A (en) * | 2020-07-03 | 2022-01-04 | ***通信集团海南有限公司 | VoLTE complaint positioning method, device and storage medium |
| CN113993141A (en) * | 2020-07-27 | 2022-01-28 | 北京市天元网络技术股份有限公司 | Network optimization method and device |
| CN114173366A (en) * | 2021-12-03 | 2022-03-11 | 中国电信股份有限公司 | User parameter repairing method and device, computer storage medium and electronic equipment |
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