CN107193811A - 信息处理方法及装置 - Google Patents
信息处理方法及装置 Download PDFInfo
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- CN107193811A CN107193811A CN201610134821.3A CN201610134821A CN107193811A CN 107193811 A CN107193811 A CN 107193811A CN 201610134821 A CN201610134821 A CN 201610134821A CN 107193811 A CN107193811 A CN 107193811A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- General Engineering & Computer Science (AREA)
- Data Mining & Analysis (AREA)
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Abstract
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Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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CN201610134821.3A CN107193811A (zh) | 2016-03-09 | 2016-03-09 | 信息处理方法及装置 |
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CN201610134821.3A CN107193811A (zh) | 2016-03-09 | 2016-03-09 | 信息处理方法及装置 |
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CN107193811A true CN107193811A (zh) | 2017-09-22 |
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CN201610134821.3A Pending CN107193811A (zh) | 2016-03-09 | 2016-03-09 | 信息处理方法及装置 |
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CN (1) | CN107193811A (zh) |
Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107623627A (zh) * | 2017-09-27 | 2018-01-23 | 珠海市魅族科技有限公司 | 一种信息回复方法及装置、终端和可读存储介质 |
CN108595494A (zh) * | 2018-03-15 | 2018-09-28 | 腾讯科技(深圳)有限公司 | 答复信息的获取方法及装置 |
CN108629011A (zh) * | 2018-05-07 | 2018-10-09 | 百度在线网络技术(北京)有限公司 | 用于发送反馈信息的方法和装置 |
CN109241240A (zh) * | 2018-08-17 | 2019-01-18 | 国家电网有限公司客户服务中心 | 电力故障报修信息自动转发方法 |
CN109710818A (zh) * | 2018-12-28 | 2019-05-03 | 咪咕文化科技有限公司 | 答案权重的确定方法、答案确定方法、装置和存储介质 |
CN111143520A (zh) * | 2018-11-02 | 2020-05-12 | 阿里巴巴集团控股有限公司 | 信息处理方法和装置以及存储介质 |
CN111476669A (zh) * | 2020-03-26 | 2020-07-31 | 杭州十尾网络科技有限公司 | 数据分析方法和装置 |
-
2016
- 2016-03-09 CN CN201610134821.3A patent/CN107193811A/zh active Pending
Cited By (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107623627A (zh) * | 2017-09-27 | 2018-01-23 | 珠海市魅族科技有限公司 | 一种信息回复方法及装置、终端和可读存储介质 |
CN108595494A (zh) * | 2018-03-15 | 2018-09-28 | 腾讯科技(深圳)有限公司 | 答复信息的获取方法及装置 |
WO2019174428A1 (zh) * | 2018-03-15 | 2019-09-19 | 腾讯科技(深圳)有限公司 | 答复信息的获取方法及装置 |
CN108595494B (zh) * | 2018-03-15 | 2022-05-20 | 腾讯科技(深圳)有限公司 | 答复信息的获取方法及装置 |
CN108629011A (zh) * | 2018-05-07 | 2018-10-09 | 百度在线网络技术(北京)有限公司 | 用于发送反馈信息的方法和装置 |
CN109241240A (zh) * | 2018-08-17 | 2019-01-18 | 国家电网有限公司客户服务中心 | 电力故障报修信息自动转发方法 |
CN111143520A (zh) * | 2018-11-02 | 2020-05-12 | 阿里巴巴集团控股有限公司 | 信息处理方法和装置以及存储介质 |
CN111143520B (zh) * | 2018-11-02 | 2023-05-09 | 阿里巴巴集团控股有限公司 | 信息处理方法和装置以及存储介质 |
CN109710818A (zh) * | 2018-12-28 | 2019-05-03 | 咪咕文化科技有限公司 | 答案权重的确定方法、答案确定方法、装置和存储介质 |
CN111476669A (zh) * | 2020-03-26 | 2020-07-31 | 杭州十尾网络科技有限公司 | 数据分析方法和装置 |
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Effective date of registration: 20200924 Address after: Grand Cayman Islands Applicant after: Innovative advanced technology Co.,Ltd. Address before: Grand Cayman Islands Applicant before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20200924 Address after: Grand Cayman Islands Applicant after: Advanced innovation technology Co.,Ltd. Address before: Grand Cayman Islands Applicant before: Alibaba Group Holding Ltd. |
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Application publication date: 20170922 |
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