CN107038196A - 一种客服问题回答处理方法及装置 - Google Patents
一种客服问题回答处理方法及装置 Download PDFInfo
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- CN107038196A CN107038196A CN201611075465.9A CN201611075465A CN107038196A CN 107038196 A CN107038196 A CN 107038196A CN 201611075465 A CN201611075465 A CN 201611075465A CN 107038196 A CN107038196 A CN 107038196A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
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CN201611075465.9A CN107038196A (zh) | 2016-11-28 | 2016-11-28 | 一种客服问题回答处理方法及装置 |
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CN201611075465.9A CN107038196A (zh) | 2016-11-28 | 2016-11-28 | 一种客服问题回答处理方法及装置 |
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Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107885850A (zh) * | 2017-11-13 | 2018-04-06 | 中国银行股份有限公司 | 一种银行业务类问题的定位方法及装置 |
CN108536861A (zh) * | 2018-04-19 | 2018-09-14 | 中国科学院重庆绿色智能技术研究院 | 一种医疗指南的交互式培训方法及其*** |
CN109460459A (zh) * | 2018-10-31 | 2019-03-12 | 神思电子技术股份有限公司 | 一种基于日志学习的对话***自动优化方法 |
CN110135870A (zh) * | 2018-02-02 | 2019-08-16 | 兴业数字金融服务(上海)股份有限公司 | 用于执行任务的方法、装置、设备和计算机可读存储介质 |
CN111309889A (zh) * | 2020-02-27 | 2020-06-19 | 支付宝(杭州)信息技术有限公司 | 用于文本处理的方法和装置 |
CN111740849A (zh) * | 2020-06-22 | 2020-10-02 | 中国银行股份有限公司 | 坐席操作***及方法 |
CN113407718A (zh) * | 2021-06-08 | 2021-09-17 | 北京捷通华声科技股份有限公司 | 题库的生成方法、装置、计算机可读存储介质及处理器 |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
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CN103092863A (zh) * | 2011-11-03 | 2013-05-08 | 郭亮 | 一种问卷数据处理方法 |
CN103455592A (zh) * | 2013-08-30 | 2013-12-18 | 广州网易计算机***有限公司 | 一种问答方法、装置及*** |
US20140006012A1 (en) * | 2012-07-02 | 2014-01-02 | Microsoft Corporation | Learning-Based Processing of Natural Language Questions |
CN105630917A (zh) * | 2015-12-22 | 2016-06-01 | 成都小多科技有限公司 | 智能应答方法及装置 |
CN105808694A (zh) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | 在线客服应答***及方法 |
CN106095872A (zh) * | 2016-06-07 | 2016-11-09 | 北京高地信息技术有限公司 | 用于智能问答***的答案排序方法及装置 |
-
2016
- 2016-11-28 CN CN201611075465.9A patent/CN107038196A/zh active Pending
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN103092863A (zh) * | 2011-11-03 | 2013-05-08 | 郭亮 | 一种问卷数据处理方法 |
US20140006012A1 (en) * | 2012-07-02 | 2014-01-02 | Microsoft Corporation | Learning-Based Processing of Natural Language Questions |
CN103455592A (zh) * | 2013-08-30 | 2013-12-18 | 广州网易计算机***有限公司 | 一种问答方法、装置及*** |
CN105630917A (zh) * | 2015-12-22 | 2016-06-01 | 成都小多科技有限公司 | 智能应答方法及装置 |
CN105808694A (zh) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | 在线客服应答***及方法 |
CN106095872A (zh) * | 2016-06-07 | 2016-11-09 | 北京高地信息技术有限公司 | 用于智能问答***的答案排序方法及装置 |
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107885850A (zh) * | 2017-11-13 | 2018-04-06 | 中国银行股份有限公司 | 一种银行业务类问题的定位方法及装置 |
CN110135870A (zh) * | 2018-02-02 | 2019-08-16 | 兴业数字金融服务(上海)股份有限公司 | 用于执行任务的方法、装置、设备和计算机可读存储介质 |
CN108536861A (zh) * | 2018-04-19 | 2018-09-14 | 中国科学院重庆绿色智能技术研究院 | 一种医疗指南的交互式培训方法及其*** |
CN109460459A (zh) * | 2018-10-31 | 2019-03-12 | 神思电子技术股份有限公司 | 一种基于日志学习的对话***自动优化方法 |
CN111309889A (zh) * | 2020-02-27 | 2020-06-19 | 支付宝(杭州)信息技术有限公司 | 用于文本处理的方法和装置 |
CN111309889B (zh) * | 2020-02-27 | 2023-04-14 | 支付宝(杭州)信息技术有限公司 | 用于文本处理的方法和装置 |
CN111740849A (zh) * | 2020-06-22 | 2020-10-02 | 中国银行股份有限公司 | 坐席操作***及方法 |
CN113407718A (zh) * | 2021-06-08 | 2021-09-17 | 北京捷通华声科技股份有限公司 | 题库的生成方法、装置、计算机可读存储介质及处理器 |
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Effective date of registration: 20200924 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Applicant after: Innovative advanced technology Co.,Ltd. Address before: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Applicant before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20200924 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman Islands Applicant after: Advanced innovation technology Co.,Ltd. Address before: A four-storey 847 mailbox in Grand Cayman Capital Building, British Cayman Islands Applicant before: Alibaba Group Holding Ltd. |
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Application publication date: 20170811 |