CN106803184A - The quick method and system for solving user's return of goods reimbursement - Google Patents
The quick method and system for solving user's return of goods reimbursement Download PDFInfo
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- CN106803184A CN106803184A CN201710052672.0A CN201710052672A CN106803184A CN 106803184 A CN106803184 A CN 106803184A CN 201710052672 A CN201710052672 A CN 201710052672A CN 106803184 A CN106803184 A CN 106803184A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
A kind of method of quick solution user return of goods reimbursement, including：S1, apply for a refund or exchange goods after request after sale receiving user, obtain refund amount information or determination is exchanged goods merchandise news；S2, the information of reason for claim after sale for obtaining user's selection, and determine whether serious problem after sale according to the selection of user, when serious problem after sale is belonged to, user are applied for a refund or exchanged goods during request after sale adds Priority Review status queue, and jump to step S3；S3, judgement information by when jump to step S4；S4, according to judged result in step S3, apply for a refund or exchange goods ask after sale the mark respectively Priority Review status/very fast of user accordingly will be passed through in the Priority Review status queue for judging and identified after sale, jump to step S5；S5, identified after sale according to the Priority Review status/very fast of mark, before businessman's examination ＆ verification is sent to, distribution to platform customer service Priority Review status；S6, reception auditing result, after examination ＆ verification passes through, applying for a refund or to exchange goods ask after sale user is effectively treated.
Description
Technical field
The present invention relates to technical field of electronic commerce, the method for more particularly to a kind of quick solution user return of goods reimbursement and it is
System.
Background technology
It is enterprise or the personal platform for providing online transaction negotiation that electric business platform is one, is built upon Internet
On the virtual network that carries on business and the management environment for ensureing the smooth operation of commercial affairs；It is to coordinate, integrate information flow, goods
Logistics, cash flow in order, association, the important place of high efficiency flow.Enterprise, businessman can make full use of what e-commerce platform was provided
The shared resources such as network infrastructure, payment platform, security platform, management platform carry out the business of oneself effectively, at low cost
Industry activity.
In existing electric business platform, after user's purchase commodity, it is found that commodity do not meet purchase intention, it is necessary to be returned goods
Reimbursement or when exchanging goods, user's selection after-sale service or is exchanged goods at application return of goods reimbursement.In this business scenario, exist following
Problem：
Conventional application after sale needs wait businessman to audit could enter reimbursement/flow of exchanging goods, and audit time may be very long；
(2) conventional application after sale needs user to return former purchase commodity after passing through, wait businessman receive return commodity after enter again
Capable judgement of returning goods/exchange goods, logistics time is uncontrollable, judges overlong time；
(3) due to being businessman's examination ＆ verification, the success rate of user's reimbursement/exchange goods is uncontrollable, has and fails after sale or dispute is asked
Topic.
The content of the invention
In view of this, the present invention proposes a kind of method and system that can quickly solve user's return of goods reimbursement.
A kind of method of quick solution user return of goods reimbursement, it comprises the following steps：
S1, apply for a refund or exchange goods after request after sale receiving user, obtain refund amount information or determination is exchanged goods business
Product information；
S2, the information of reason for claim after sale for obtaining user's selection, and determined whether seriously after sale according to the selection of user
Problem, when serious problem after sale is belonged to, user is applied for a refund or exchanged goods during request after sale adds Priority Review status queue, and jump
Go to step S3；
S3, judge whether user's order is false delivery；Whether verification merchandise resources, Order Type after sale supports very fast selling
Afterwards；Whether verification user's order completes to sign in preset number of days；Based on user stratification, whether checking user gradation is supported preferentially
Examination ＆ verification/it is very fast after sale；Based on BI big datas, user's portrait is checked；And based on user's credit information after sale, whether check user
There are the enough accrediting amount/number of times；When above-mentioned judgement passes through in step s3, step S4 is jumped to；
Judged result in S4, foundation step S3, will be applied for a refund by corresponding user in the Priority Review status queue of judgement
Or ask after sale the mark respectively Priority Review status/very fast of exchanging goods are identified after sale, jump to step S5；
S5, identified after sale according to the Priority Review status/very fast of mark, before businessman's examination ＆ verification is sent to, distribution to platform visitor
Take Priority Review status；
S6, reception auditing result, user after examination ＆ verification passes through, applied for a refund or to exchange goods ask after sale and effectively located
Reason.
In the method for quick solution user return of goods reimbursement of the present invention, methods described also includes：
S7, user's reimbursement/exchange goods is notified with short message/App message modes successfully, for exchange goods request after sale when point out
User carries out return of goods operation.
In the method for quick solution user return of goods reimbursement of the present invention,
BI big datas are based in the step S3, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；
Check whether user's order is suspicious order；
Check whether user tag is malicious user.
In the method for quick solution user return of goods reimbursement of the present invention,
User's credit information after sale is based in the step S3, whether inspection user has in the enough accrediting amount/number of times：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale,
Deduct user corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough,
That is C-M<=0, then judge not support it is very fast after sale；
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is while enjoyable pole
Speed number of times after sale.
The present invention also provides a kind of system of quick solution user return of goods reimbursement, and it is included such as lower unit：
Request reception unit, for receive user apply for a refund or exchange goods after sale request after, obtain refund amount letter
Breath determines merchandise news of exchanging goods；
Reason for claim information acquisition unit after sale, the information of reason for claim after sale for obtaining user's selection, and according to
The selection at family determines whether serious problem after sale, when serious problem after sale is belonged to, user is applied for a refund or is exchanged goods after sale
Request is added in Priority Review status queue, and jumps to information judging unit；
Information judging unit, for judging whether user's order is false delivery；Verification merchandise resources, Order Type after sale
Whether support it is very fast after sale；Whether verification user's order completes to sign in preset number of days；Based on user stratification, user etc. is verified
Whether level supports Priority Review status/very fast after sale；Based on BI big datas, user's portrait is checked；And based on user's credit letter after sale
Breath, checks whether user has the enough accrediting amount/number of times；When above-mentioned judgement passes through in information judging unit, jump to
Mark indexing unit；
Mark indexing unit, for according to judged result in information judging unit, by the Priority Review status queue by judging
In corresponding user apply for a refund or exchange goods ask after sale mark respectively Priority Review status/very fast identify after sale, jump to request and examine
Core allocation unit；
Request examination ＆ verification allocation unit, identifies after sale for the Priority Review status/very fast according to mark, is being sent to businessman's examination ＆ verification
Before, distribute to platform customer service Priority Review status；
Requesting processing, user for receiving auditing result, after examination ＆ verification passes through, applied for a refund or exchanged goods and after sale please
Ask and be effectively treated.
In the system of quick solution user return of goods reimbursement of the present invention, the system also includes：
Result notification unit, for notifying user's reimbursement/exchange goods successfully with short message/App message modes, for
Prompting user when asking after sale that exchanges goods carries out return of goods operation.
In the system of quick solution user return of goods reimbursement of the present invention,
BI big datas are based in described information judging unit, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；
Check whether user's order is suspicious order；
Check whether user tag is malicious user.
In the system of quick solution user return of goods reimbursement of the present invention,
User's credit information after sale is based in described information judging unit, check user whether have the enough accrediting amount/
In number of times：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale,
Deduct user corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough,
That is C-M<=0, then judge not support it is very fast after sale；
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is while enjoyable pole
Speed number of times after sale.
Implement the present invention provide quick solution user return of goods reimbursement method and system compared with prior art have with
Lower beneficial effect：Can realize quickly solving user's reimbursement/problem of exchanging goods, help user successfully to carry out in time after sale, preferentially
Examination ＆ verification, it is very fast after sale.
(1) user stratification is used, judges that user applies after sale by different dimensions, mark user is Priority Review status after sale
After sale or it is very fast after sale；
(2) oneself mark of system smart allocation is or very fast after sale to customer service after sale；
(3) for Priority Review status, in user's application after sale, before businessman's examination ＆ verification, customer service is intervened immediately, priority treatment Shen
Please；
(4) before user does not return former commodity, calculated according to rule system after sale after sale for very fast, audited after passing through
Reimbursement/exchange goods is carried out immediately, is rapidly completed user after sale.
Brief description of the drawings
Fig. 1 is the method flow diagram of the quick solution user return of goods reimbursement of the embodiment of the present invention.
Specific embodiment
As shown in figure 1, the present invention provides a kind of method of quick solution user return of goods reimbursement, it comprises the following steps：
S1, apply for a refund or exchange goods after request after sale receiving user, obtain refund amount information or determination is exchanged goods business
Product information；
S2, the information of reason for claim after sale for obtaining user's selection, and determined whether seriously after sale according to the selection of user
Problem, when serious problem after sale is belonged to, user is applied for a refund or exchanged goods during request after sale adds Priority Review status queue, and jump
Go to step S3；
S3, judge whether user's order is false delivery；Whether verification merchandise resources, Order Type after sale supports very fast selling
Afterwards；Whether verification user's order completes to sign in preset number of days；Based on user stratification, whether checking user gradation is supported preferentially
Examination ＆ verification/it is very fast after sale；Based on BI big datas, user's portrait is checked；And based on user's credit information after sale, whether check user
There are the enough accrediting amount/number of times；When above-mentioned judgement passes through in step s3, step S4 is jumped to；
Alternatively, preset number of days can be 7 days, it is also possible to meet 7 days policies of goods return and replacement of China.
Judged result in S4, foundation step S3, will be applied for a refund by corresponding user in the Priority Review status queue of judgement
Or ask after sale the mark respectively Priority Review status/very fast of exchanging goods are identified after sale, jump to step S5；
S5, identified after sale according to the Priority Review status/very fast of mark, before businessman's examination ＆ verification is sent to, distribution to platform visitor
Take Priority Review status；
S6, reception auditing result, user after examination ＆ verification passes through, applied for a refund or to exchange goods ask after sale and effectively located
Reason.
In the method for quick solution user return of goods reimbursement of the present invention, methods described also includes：
S7, user's reimbursement/exchange goods is notified with short message/App message modes successfully, for exchange goods request after sale when point out
User carries out return of goods operation.
In the method for quick solution user return of goods reimbursement of the present invention,
BI big datas are based in the step S3, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；Blacklist rule can independently be set after sale.
Check whether user's order is suspicious order；Suspicious order rule can independently be set.
Check whether user tag is malicious user.Malicious user rule can independently be set.
In the method for quick solution user return of goods reimbursement of the present invention,
User's credit information after sale is based in the step S3, whether inspection user has in the enough accrediting amount/number of times：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale,
Deduct user corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough,
That is C-M<=0, then judge not support it is very fast after sale.
Alternatively, default amount can be 500 yuan, or other amounts.
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is while enjoyable pole
Speed number of times after sale.
Alternatively, it can be 5 times to preset secondary, or other number of times, can flexibly be set.
The present invention also provides a kind of system of quick solution user return of goods reimbursement, and it is included such as lower unit：
Request reception unit, for receive user apply for a refund or exchange goods after sale request after, obtain refund amount letter
Breath determines merchandise news of exchanging goods；
Reason for claim information acquisition unit after sale, the information of reason for claim after sale for obtaining user's selection, and according to
The selection at family determines whether serious problem after sale, when serious problem after sale is belonged to, user is applied for a refund or is exchanged goods after sale
Request is added in Priority Review status queue, and jumps to information judging unit；
Information judging unit, for judging whether user's order is false delivery；Verification merchandise resources, Order Type after sale
Whether support it is very fast after sale；Whether verification user's order completes to sign in preset number of days；Based on user stratification, user etc. is verified
Whether level supports Priority Review status/very fast after sale；Based on BI big datas, user's portrait is checked；And based on user's credit letter after sale
Breath, checks whether user has the enough accrediting amount/number of times；When above-mentioned judgement passes through in information judging unit, jump to
Mark indexing unit；
Mark indexing unit, for according to judged result in information judging unit, by the Priority Review status queue by judging
In corresponding user apply for a refund or exchange goods ask after sale mark respectively Priority Review status/very fast identify after sale, jump to request and examine
Core allocation unit；
Request examination ＆ verification allocation unit, identifies after sale for the Priority Review status/very fast according to mark, is being sent to businessman's examination ＆ verification
Before, distribute to platform customer service Priority Review status；
Requesting processing, user for receiving auditing result, after examination ＆ verification passes through, applied for a refund or exchanged goods and after sale please
Ask and be effectively treated.
In the system of quick solution user return of goods reimbursement of the present invention, the system also includes：
Result notification unit, for notifying user's reimbursement/exchange goods successfully with short message/App message modes, for
Prompting user when asking after sale that exchanges goods carries out return of goods operation.
In the system of quick solution user return of goods reimbursement of the present invention,
BI big datas are based in described information judging unit, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；
Check whether user's order is suspicious order；
Check whether user tag is malicious user.
In the system of quick solution user return of goods reimbursement of the present invention,
User's credit information after sale is based in described information judging unit, check user whether have the enough accrediting amount/
In number of times：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale,
Deduct user corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough,
That is C-M<=0, then judge not support it is very fast after sale；
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is while enjoyable pole
Speed number of times after sale.
Implement the present invention provide quick solution user return of goods reimbursement method and system compared with prior art have with
Lower beneficial effect：Can realize quickly solving user's reimbursement/problem of exchanging goods, help user successfully to carry out in time after sale, preferentially
Examination ＆ verification, it is very fast after sale.
(1) user stratification is used, judges that user applies after sale by different dimensions, mark user is Priority Review status after sale
After sale or it is very fast after sale；
(2) oneself mark of system smart allocation is or very fast after sale to customer service after sale；
(3) for Priority Review status, in user's application after sale, before businessman's examination ＆ verification, customer service is intervened immediately, priority treatment Shen
Please；
(4) before user does not return former commodity, calculated according to rule system after sale after sale for very fast, audited after passing through
Reimbursement/exchange goods is carried out immediately, is rapidly completed user after sale.
It is understood that for the person of ordinary skill of the art, can be done with technology according to the present invention design
Go out other various corresponding changes and deformation, and all these changes and deformation should all belong to the protection model of the claims in the present invention
Enclose.
Claims (8)
1. a kind of method of quick solution user return of goods reimbursement, it is characterised in that it comprises the following steps：
S1, receive user apply for a refund or exchange goods after sale request after, obtain refund amount information or determination exchange goods commodity letter
Breath；
S2, the information of reason for claim after sale for obtaining user's selection, and serious problem after sale is determined whether according to the selection of user,
When serious problem after sale is belonged to, user is applied for a refund or exchanged goods during request after sale adds Priority Review status queue, and jump to
Step S3；
S3, judge whether user's order is false delivery；Verification after sale merchandise resources, Order Type whether support it is very fast after sale；
Whether verification user's order completes to sign in preset number of days；Based on user stratification, whether checking user gradation supports preferential examining
Core/very fast is after sale；Based on BI big datas, user's portrait is checked；And based on user's credit information after sale, check whether user has
The enough accrediting amount/number of times；When above-mentioned judgement passes through in step s3, step S4 is jumped to；
Judged result in S4, foundation step S3, will be applied for a refund or be changed by corresponding user in the Priority Review status queue of judgement
Goods asks to mark respectively after sale Priority Review status/very fast to identify after sale, jumps to step S5；
S5, identified after sale according to the Priority Review status/very fast of mark, before businessman's examination ＆ verification is sent to, distributed excellent to platform customer service
First audit；
S6, reception auditing result, after examination ＆ verification passes through, applying for a refund or to exchange goods ask after sale user is effectively treated.
2. the method for quickly solving user's return of goods reimbursement as claimed in claim 1, it is characterised in that methods described also includes：
S7, user's reimbursement/exchange goods is notified with short message/App message modes successfully, for exchange goods request after sale when point out user
Carry out return of goods operation.
3. the method for quickly solving user's return of goods reimbursement as claimed in claim 1, it is characterised in that
BI big datas are based in the step S3, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；
Check whether user's order is suspicious order；
Check whether user tag is malicious user.
4. the method for quickly solving user's return of goods reimbursement as claimed in claim 3, it is characterised in that
User's credit information after sale is based in the step S3, whether inspection user has in the enough accrediting amount/number of times：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale, deduct
User corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough, i.e. C-
M<=0, then judge not support it is very fast after sale；
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is simultaneously enjoyable very fast to be sold
Number of times afterwards.
5. a kind of system of quick solution user return of goods reimbursement, it is characterised in that it is included such as lower unit：
Request reception unit, for receive user apply for a refund or exchange goods after sale request after, obtain refund amount information or
It is determined that merchandise news of exchanging goods；
Reason for claim information acquisition unit after sale, the information of reason for claim after sale for obtaining user's selection, and according to user's
Selection determines whether serious problem after sale, when serious problem after sale is belonged to, user is applied for a refund or is exchanged goods and ask after sale
In addition Priority Review status queue, and jump to information judging unit；
Information judging unit, for judging whether user's order is false delivery；Whether verification merchandise resources, Order Type after sale
Support is very fast after sale；Whether verification user's order completes to sign in preset number of days；Based on user stratification, checking user gradation is
No support Priority Review status/very fast are after sale；Based on BI big datas, user's portrait is checked；And based on user's credit information after sale, inspection
Look into whether user there are the enough accrediting amount/number of times；When above-mentioned judgement passes through in information judging unit, mark mark is jumped to
Note unit；
Mark indexing unit, for according to judged result in information judging unit, by by phase in the Priority Review status queue of judgement
The user for answering apply for a refund or exchange goods ask after sale mark respectively Priority Review status/very fast are identified after sale, jump to request examination ＆ verification point
With unit；
Request examination ＆ verification allocation unit, is identified after sale for the Priority Review status/very fast according to mark, and it is audited businessman is sent to
Before, distribution to platform customer service Priority Review status；
Requesting processing, for receiving auditing result, after examination ＆ verification passes through, by user apply for a refund or exchange goods ask after sale into
Row effectively treatment.
6. the system for quickly solving user's return of goods reimbursement as claimed in claim 5, it is characterised in that the system also includes：
Result notification unit, for notifying user's reimbursement/exchange goods successfully with short message/App message modes, to exchange goods
Prompting user carries out the return of goods operation when asking after sale.
7. the system for quickly solving user's return of goods reimbursement as claimed in claim 5, it is characterised in that
BI big datas are based in described information judging unit, check that user's portrait includes：
Check whether user is vest user based on BI big datas；
Check whether user belongs to blacklist after sale；
Check whether user's order is suspicious order；
Check whether user tag is malicious user.
8. the system for quickly solving user's return of goods reimbursement as claimed in claim 7, it is characterised in that
User's credit information after sale is based in described information judging unit, checks whether user there are the enough accrediting amount/number of times
In：
The accrediting amount, is designated as C, and based on user gradation configuration, default user has default amount：Mark once it is very fast after sale, deduct
User corresponding refund amount M, as C-M；Very fast successfully completing after sale gives back amount C+M, if the accrediting amount is not enough, i.e. C-
M<=0, then judge not support it is very fast after sale；
Credit number of times, is designated as n times, and based on user gradation configuration, default user has default time：User is simultaneously enjoyable very fast to be sold
Number of times afterwards.
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Cited By (12)
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| CN108010574A (en) * | 2017-12-04 | 2018-05-08 | 泰康保险集团股份有限公司 | Move back prescription method and server |
| CN108268995A (en) * | 2017-10-31 | 2018-07-10 | 平安科技（深圳）有限公司 | Declaration form problem part processing method, device, computer equipment and readable storage medium storing program for executing |
| CN108921387A (en) * | 2018-06-07 | 2018-11-30 | 安徽鼎龙网络传媒有限公司 | A kind of risk evaluating system in micro- scene management backstage mobile phone store |
| CN109767286A (en) * | 2018-12-12 | 2019-05-17 | 合肥美的智能科技有限公司 | Order processing method and system, unmanned retail equipment and terminal |
| CN110503368A (en) * | 2019-08-13 | 2019-11-26 | 蚌埠聚本电子商务产业园有限公司 | A kind of handling return method and system for e-commerce |
| CN110717798A (en) * | 2018-07-12 | 2020-01-21 | 北京京东尚科信息技术有限公司 | Commodity delivery method and device |
| WO2020029775A1 (en) * | 2018-08-10 | 2020-02-13 | 顺丰科技有限公司 | Commodity return code generation and return method and apparatus, device, and storage medium thereof |
| CN111858871A (en) * | 2020-03-13 | 2020-10-30 | 北京嘀嘀无限科技发展有限公司 | Information processing method and device |
| CN112101965A (en) * | 2020-09-24 | 2020-12-18 | 北京书礼行知文化传媒有限公司 | Commodity after-sale processing method and device, electronic equipment and readable storage medium |
| CN112749975A (en) * | 2019-10-31 | 2021-05-04 | ***通信集团浙江有限公司 | Method for automatically processing refund request and automatic processing platform |
| CN115730951A (en) * | 2022-12-10 | 2023-03-03 | 武汉小帆船电子商务有限公司 | Management method, system and storage medium based on community e-commerce operation platform |
| CN117350627A (en) * | 2023-10-18 | 2024-01-05 | 杭州正马软件科技有限公司 | E-commerce logistics package interception system and automatic refund method |
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