CN106295831A - Guest room reservation method and system and hotel information management platform - Google Patents
Guest room reservation method and system and hotel information management platform Download PDFInfo
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Abstract
The invention discloses a guest room reservation method and system and a hotel information management platform, wherein the method comprises the following steps: obtaining guest room information of the hotel and guest room demand information of passengers, wherein the guest room information at least comprises current check-in state information and preset state information of each guest room of the hotel; the guest room demand information at least comprises a target area, expected date and time of guest room check-in and expected date and time of check-out; reserving the guest rooms of the hotel according to the guest room information and the guest room demand information, and feeding back a reservation result to the hotel and the passengers; and during the hotel check-in period, according to the delayed check-out request of the passenger and the current guest room information of the hotel, the check-out time of the passenger is prolonged or the check-in guest room is changed. According to the guest room reservation method and system and the hotel information management platform, the real-time, accurate and complete guest room check-in information, guest room information, detailed information of hotel facilities and a flexible pricing mode are obtained, humanized guest room reservation and management are realized, and the experience of check-in and trip of guests is improved and enhanced.
Description
Technical field
The present invention relates to tourist service technical field, particularly to a kind of method for booking guest room and system, hotel information pipe
Platform.
Background technology
Due to huge market capacity, online hotel reservation platform is innumerable, with regard to its business model and running side's type
Difference, can substantially divide following a few class:
The first kind is the direct selling website of each chain or single hotel brand.Domestic everybody familiar have GreenTree Inn, Ru Jia,
The hotel brand such as Chinese front yard；The brands such as external then having is intercontinental, Sheraton Corp., Shangri-la, the four seasons, Hilton, Kai Binsiji.These
Foreign brand name also and is not all " on tall and big ", and a lot of brands also have the Economical Hotel brand of oneself.
Select direct selling website, hotel benefit be hotel after passenger repeatedly subscribes it will be appreciated that the various customs of guest and need
Ask, thus more intimate service is provided；Often have various sales promotion, deliver to after such as registering or subscribing, with certificate, move in and take out benz
Smart, Fructus Mali pumilae iPad Grand Prix ... constitute an inconvenience in that the distribution of this kind of hotel chains has limitation.
Equations of The Second Kind is OTA(Online Travel Agent) platform, the most various comprehensive travel agencies or single hotel reservation
Agential at line platform, this is the class occupying maximum capture at present.
Compare according to scope of the enterprise and covered hotel resource, for the supplier of domestic background, belong to the first echelon
Be naturally take journey, skill dragon these north and south two giants；Belong to the same journey then having with Suzhou as base of second echelon, with Nanjing be
The way cattle in base, the Fructus Mangifera Indicae with Gang Zhong trip as backer, and with Beijing as base, be absorbed in ChengShi Hotel live any net etc..
From overseas transnational platform, there is Booking(visitor in riotous profusion in the first echelon), Agoda(refined up to), be covered each by complete
Ball 400,000 multiple hotels.Second echelon then has Hotels.com(to order net well), the HRS whole world book rooms net, the most covering the whole world about 20
Duo Wanjia hotel；Venere(is you) it is good at characteristic hotel, reservation Europe, Min Suhe apartment, cover 135000 resources.
The international platform behind of Europe, the United States, sub-zones of different, the most mainly big online tourism of the U.S. two is originated from these
Giant wrestles: Booking and Agoda belongs under the first big online tourism company Priceline of the whole world；Hotels and
Venere then belongs to world's second largest online tourism company Expedia, and skill dragon was also i.e. controlled interest by it as far back as 2004；Seem only
HRS is had temporarily to remain separate state.At present, global the third-largest online tourism company takes journey and registers capital to the most once with 200,000,000 dollars
It is caused the same journey of the least challenge so that it is higher not busy tourism orientation of taking off, to avoid homogeneous competition.As for all kinds of group buying websites
On hotel reservation channel, actually belong to this classification of OTA, simply address and the difference of form.OTA accounts for the most at present
According to the maximum market share, in that its hotel's broad covered area, network reserved convenience.
3rd class compares minority, is third party's bull's platform as a kind of size IT being similar to fashion world, as from
The Travelzoo(of Silicon Valley travels race).Its basic model is by professional tour intelligent manual selected preferential hotel set meal (bag
The discussion in Kuo Yu hotel and common price), pack together with other travelling products, be pushed to use with mail subscription form weekly
Family, its universal subscriber is about 27,000,000 at present.This be also rare still continue " web1.0 pattern " at line platform, but have
The order conversion ratio of more than 30%.Therefore it is from being considered as " the tourism media " that an orientation is published, rather than OTA or group buying websites.
Travelzoo does not has selling group, and lean on is business development team, cooperates with consultant's mode and trade company.?
After increasing tour site is paid attention to carrying out Tourist promotion by wechat, microblogging, the mail mode of Travelzoo face day by day
Facing challenge, business increases limited.
4th class is the reservation guide platform developed by search engine, and where its Typical Representative is.Baidu is present
It is its first majority shareholder, and its hotel's channel and Expedia also have hand-in-glove, it is stated that it has covered the whole world the most
730000 hotel's resources.Going small-sized opponent where is the cruel news built up with the search of train ticket transferable information for 2006,2009
It is by the wholly-owned purchase of the TripAdvisor under Expedia.Utilizing this type of platform to carry out hotel reservation, last order exists
Cooperation OTA or hotel sell directly to households and complete on platform.Price queries and compare the advantage that service is this kind of reservation guide platform, but interactive
Property verity poor, comment information enjoy always and denounce.
5th class is i.e. to be extended by UGC (User Generated Content, user-generated content) travel community
The third party come subscribes promotion platform.User on sharing platform substantial amounts of tourism attack strategy service while, can be according to platform
The more personalized classification arranged and inquiry mode, select associated hotel；Last order is then on the platform of its cooperation OTA
Complete.
Website in the country's such as hornet nest, the structural data that the hotel's channel under it accumulates according to community, the class to hotel
Not, subregion etc. carry out travelling and dissolve reading, emphasize that user truly comments on.Its OTA affiliate include at present Booking,
Agoda, take the four big giants both at home and abroad such as journey, skill dragon, according to the standard of applicable travelling, pick out Yue64Wan Jia hotel, the whole world for
Family selects；Its inn, the sub-channel of short Renting an Apartment then with more small-sized Vertical Website such as the most the more post house (yododo.cn) and trip sky
Under (youtx.com) cooperation.
The typical case of external website is TripAdvisor, and TripAdvisor is found in the boston, U.S.A suburbs in 2000
Newton city (Newton), is currently the comment website, hotel that the whole world is maximum, also emphasizes it oneself is maximum online " tourism matchmaker simultaneously
Body ".Its hot topic promoted mainly combines " structuring tourism attack strategy " by city destination recently.Its hotel reservation channel, rises
Code does not seem from interface and looks after especially the skill dragon of fellow disciple, Hotels, and with Booking, Agoda, to take Cheng Dengdou be cooperation
Partner.
The difference of hornet nest and TripAdvisor is: the former uses backstage algorithm, the point of interest of appearance in statistics travel notes,
The sight spot, the hotel that mention including user evaluate, and make hotel reservation become one based on the comment of real user and help each other, mutually
Dynamic, interesting thing；The latter then comment content on carry out first step information sifting by analysis system, filter out non-originality and
Do not meet the information of Web Community's specification, then carried out secondary examination & verification by the Editing Team that number is considerable.
6th class is that the people are drunk overnight the short rent platform of shop character, and there are the short rent of Formica fusca, piglets in the most well-known domestic short rent website
Short rent, on the way family's net, international short rent website is foremost, is short rent founder Airbnb:2008, and young Chesky comes U.S.
Panning gold ore out in state San Francisco, the rent that lives in poverty can not paid the soonest.A design conference was near Chesky was rented a house son at that time
Holding, periphery hotel is the most full.House friend's sudden caprice of Chesky: the berth of their three unnecessary air fluidized beds to be rented
Go out and just can gather enough rent.Then, they put up website in 72 hours, had finally solicited three clients.Nowadays,
Airbnb has more than the source of houses at 300,000 in the whole world, covers 192 countries, 3.3 ten thousand cities.
Online short rent has the source of houses and covers wide, and kind is many, selection is abundant, and consumption is flexible, the advantage of the aspects such as cost performance is good.
Traditional OTA(takes journey, skill dragon etc.) the mainly middle and high end travelling merchants crowd that services, price is typically at about 300 yuan every night；
The Economical Hotel (7 days, such as the family etc.) price in a line city is substantially at about 200 yuan；And the average valency the most every night of online short rent
Lattice only have more than 100 yuan, and room is characteristic, and distribution density is the highest.The online short website rented meeting and prove user identity of external C2C
Connect, such as Facebook and LinkedIn, and that contact is real landlord, better user experience.But in China,
According to the data of the Chinese Academy of Social Sciences, the Chinese due to about 70% distrust stranger, and them will be allowed to select to stay in the family of stranger
In be exactly a kind of challenge.
Take a broad view of each quasi-mode of the most online hotel reservation platform, in information sharing, make a reservation for and in terms of reasonable price, for
Travelling and move in hotel and provide fabulous service platform, but still it is as follows to there are some Problem Summary:
1, existing hotel reservation system merely provides hotel and/or the information sharing in guest room and pre-fixed platform, and passenger moves in wine
Shop remains a need for by receptionist, include validating that payment predetermined, pre-, register, checkout of making the rounds of the wards, the process such as make out an invoice and check out
Partly or entirely.Being becoming tight day human resources, today that human cost is high, this is not only that of hotel is high
Spending, moving in hotel and the peak period checked out, passenger waits that 10 a few minutes or longer time become homely food, it is difficult to
Establish perfect passenger to experience；
2, hotel information is only limited to predetermined and moves in the photo of passenger, character introduction and the arrival hotel mode of attracting in the past, very
Few offer is confirmed a reservation and moves in electronic chart and convenient location mode, the discrepancy in such as parking lot of hotel's HOTEL FACILITIES later
Mouthful, emergency exit location, breakfast position, the destination freely picked, timetable are with predetermined etc., for the large hotel of group building formula
For, these information have a strong impact on CSAT；
3, guest room information only shows taking and idle condition in units of sky, it is impossible to more specifically take in predicting one day
And idle condition, to passenger's rest, guest room cleaning, booking guest room, check out and follow-up moving in is made troubles；Such as, in order to alleviate
Passenger concentrates human resources's pressure in cleaning guest room between checking out and moving in, a lot of hotels tend to formulation and are unfavorable for promoting client
The checking out and move in policy of satisfaction, it is stipulated that check out at noon before 11, moves in the afternoon after 3, brings to passenger all
The most inconvenient；
4, providing the hotel of terminal room service except partial period, the price in guest room is nearly all daily to calculate.Although hotel
Service mainly provides the lodging in night, and along with the quickening of travelling rhythm, more and more strides passenger hurriedly expects cleverer
Various hotel's valuation model alive, the passenger that such as small hours is checked out before and after moving in hotel, dusk, moves in deficiency of time 12 little
Time or only slight beyond the passenger of 24 hours.
In problem above, owing to passenger moves in the instantaneity with check-out time information, hotel information and guest room information, standard
The really problem such as property and integrity, the especially following vacant guest room information of a period of time, HOTEL FACILITIES detailed information disappearance with
And the motility of valuation model is not enough so that existing Hospitality management system can not fundamentally improve moving in of passenger
Experience with trip.
Summary of the invention
In order to fundamentally improve the experience of moving in and go on a journey of passenger, the present invention proposes a kind of method for booking guest room
And system, hotel information management platform, use extremely economic means and the incision of light assets pattern, it is each for being only required to hotel
Guest room encodes, and passenger is predetermined in advance moves in guest room and the time checked out, and carries out booking guest room and change according to passenger's request,
Break information island, it is achieved guest room information is shared, thus effectively solves owing to passenger moves in and check-out time information, hotel information
And the passenger that brings of the problem such as the instantaneity of guest room information, accuracy and integrity moves in and goes on a journey experience deficiency.
A kind of method for booking guest room that the present invention provides, comprises the following steps:
Obtaining guest room information and the guest room demand information of passenger in hotel, described guest room information at least includes each guest room, hotel
Currently move in status information and predetermined state information；Described guest room demand information at least includes target area, estimates to move in
Guest room date and time, anticipated date and time of checking out；
According to described guest room information and guest room demand information, the guest room in hotel is made a reservation for, and predetermined result is fed back to hotel
And passenger；Described predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time；
During moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, when passenger is checked out
Between carry out extending or changing moving in guest room.
As a kind of embodiment, described move in guest room during, according to the time delay of the passenger request of checking out and current wine
The guest room information in shop, preferentially extends the check-out time of passenger or changes moving in guest room, comprising the following steps:
During moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, it is judged that currently enter dweller
Room is the most scheduled after passenger's predetermined check-out time；
If it is the most scheduled after passenger's predetermined check-out time currently to move in guest room, follow-up predetermined passenger is carried out guest room tune
Whole, if adjusting follow-up predetermined unsuccessful, then change moving in guest room, make a reservation for other guest rooms for passenger；
If it is the most scheduled after passenger's predetermined check-out time currently to move in guest room, or adjust follow-up predetermined successful, then
The check-out time of passenger is extended.
As a kind of embodiment, the method for booking guest room of the present invention is further comprising the steps of:
Before passenger moves in predetermined guest room, according to reservation change request and the guest room information in current hotel of passenger, to passenger
Booking guest room result change.
Correspondingly, the present invention also provides for a kind of booking guest room system, including data obtaining module, booking guest room module and
Delay process module；
Described data obtaining module, for obtaining the guest room information in hotel and the guest room demand information of passenger, described guest room is believed
Breath at least include hotel each guest room currently move in status information and predetermined state information；Described guest room demand information is extremely
Include target area less, estimate to move in guest room date and time, anticipated date and time of checking out；
Described booking guest room module, for the guest room in hotel being made a reservation for according to described guest room information and guest room demand information,
And predetermined result is fed back to hotel and passenger；Described predetermined result at least include predetermined guest room numbering, move in the guest room time with
And the check-out time；
Described delay process module, for during moving in guest room, according to the time delay of the passenger request of checking out and the visitor in current hotel
Room information, extends the check-out time of passenger or changes moving in guest room.
As a kind of embodiment, described delay process module includes judging unit, changing unit and delay unit；
Described judging unit, for during moving in guest room, according to the guest room letter in the time delay of the passenger request of checking out and current hotel
Breath, it is judged that currently move in guest room the most scheduled after passenger's predetermined check-out time；
Described changing unit, if the most scheduled after passenger's predetermined check-out time, first to follow-up for currently moving in guest room
Predetermined passenger carries out guest room adjustment, if adjusting follow-up predetermined unsuccessful, then changes moving in guest room, makes a reservation for it for passenger
His guest room；
Described delay unit, if not being scheduled after passenger's predetermined check-out time for currently moving in guest room, or after adjustment
Continuous predetermined successful, then the check-out time of passenger is extended.
As a kind of embodiment, the booking guest room system of the present invention also includes reservation change module；
Described reservation change module, for before passenger moves in predetermined guest room, changes according to the reservation of passenger and asks and current
The guest room information in hotel, changes the booking guest room result of passenger.
Correspondingly, the hotel information management platform of the present invention, including hotel information system and reservation system；
Described hotel information system obtains the guest room information in hotel in real time and sends it to described booking guest room system；Described visitor
What room information at least included each guest room in hotel currently moves in status information and predetermined state information；
Described booking guest room system connects described hotel information system, and described booking guest room system obtains the guest room demand letter of passenger
The guest room information that breath and described hotel information system send, and the visitor to hotel according to described guest room information and guest room demand information
Room makes a reservation for, and predetermined result feeds back to hotel and passenger；Described booking guest room system is additionally operable to move in guest room passenger
Period, according to the time delay of the passenger request of checking out and the guest room information in current hotel, the check-out time of passenger is extended or right
Move in guest room to change；Described booking guest room system is additionally operable to before passenger moves in predetermined guest room, according to the reservation of passenger
Change request and the guest room information in current hotel, change the booking guest room result of passenger；
Described guest room demand information at least include target area, anticipated move in guest room date and time, anticipated check out the date and time
Between；
Described predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time.
As a kind of embodiment, described booking guest room system includes booking guest room terminal and housekeeping terminal；
Described booking guest room terminal and housekeeping terminal are connected by network；
Described booking guest room terminal gathers the described guest room demand information of passenger, reservation change request or the time delay request of checking out,
And generate guest room inquiry order, booking guest room according to described guest room demand information, reservation change request or the time delay request of checking out
Order or guest room change order send to described housekeeping terminal；
Described housekeeping terminal obtains described guest room inquiry order, booking guest room order or guest room change order, and according to institute
State guest room information described guest room inquiry order, booking guest room order or guest room change order are accepted, and result will be accepted
Feed back to described booking guest room terminal show.
As a kind of embodiment, described booking guest room terminal includes passenger's Registering modules, passenger's login module, guest room
Enquiry module, booking guest room module, module is moved in guest room, module is exited in guest room and guest room change module；
Described passenger's Registering modules connects described passenger's login module, and described passenger's Registering modules obtains passenger's personal information life
Become passenger's logging-in code, and the transmission of described passenger's logging-in code is stored to described passenger's login module；
Described passenger's login module connects described guest room enquiry module and booking guest room module, and described passenger's login module is to described
Passenger provides login-port, and after passenger is by described passenger's logging-in code login system, obtains and described passenger's logging-in code pair
Described passenger's personal information of answering also sends it to described guest room enquiry module and booking guest room module；
Described guest room enquiry module connects described housekeeping terminal, and described guest room enquiry module is according to the described guest room need of passenger
Ask information and passenger's personal information to generate described guest room inquiry order to send to described housekeeping terminal；
Described booking guest room module connects described housekeeping terminal, and described booking guest room module is according to the described guest room need of passenger
Ask information and passenger's personal information to generate described booking guest room order to send to described housekeeping terminal；
Described guest room is moved in module and is connected described housekeeping terminal, and described guest room is moved in module and arrived and be incorporated to obtaining passenger
Guest room check-in information is sent to described housekeeping terminal after living the information in predetermined guest room；
Described guest room is exited module and is connected described housekeeping terminal, and module is exited to obtain passenger already out and move back in described guest room
Send guest room to described housekeeping terminal after going out the information in predetermined guest room and exit information；
Described change module connects described housekeeping terminal, described booking guest room module according to the reservation of passenger change request or
The time delay request of checking out generates described guest room change order and sends to described housekeeping terminal.
As a kind of embodiment, described passenger's personal information at least include name, sex, the age, identification card number with
And telephone number；
As a kind of embodiment, described housekeeping terminal includes hotel's Registering modules, manager's Registering modules, manager
Login module, inquiry Ordering Module, predetermined Ordering Module and change Ordering Module；
Described hotel Registering modules connection management person's Registering modules, described hotel Registering modules obtains hotel information and legal institute thereof
Someone information also sends it to described manager's Registering modules；
Described manager's Registering modules connects described manager's login module, and described manager's Registering modules obtains manager individual
Information and all hotel information managed thereof, and generate according to described manager's personal information and the hotel information that managed thereof
The manager logging-in code the most corresponding with this manager, and described manager's logging-in code is sent to described manager's login module
Store；
Described manager's login module connects at described inquiry Ordering Module, predetermined Ordering Module and change order
Reason module, described manager's login module provides login-port to manager, and manager by described manager's logging-in code
After login system, obtain the described manager personal information corresponding with described manager's logging-in code and all hotels managed thereof
Information, and send this information to described inquiry Ordering Module, predetermined Ordering Module and change order processing mould
Block；
Described inquiry Ordering Module connects described guest room enquiry module and hotel information system, described inquiry order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Inquiry order accepts, and inquiry order accepts result feeds back to described booking guest room terminal and show；
Described predetermined Ordering Module connects described booking guest room module and hotel information system, described predetermined order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Predetermined order accepts, and predetermined order accepts result feeds back to described hotel information system and described booking guest room terminal
Show；
Described change Ordering Module connects described guest room change module and hotel information system, described change order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Guest room change order accepts, and guest room is changed order accepts result and feed back to described hotel information system and described guest room
Predetermined terminal shows.
As a kind of embodiment, described guest room information also includes that guest room type, bed-type, guest room facility and hotel set
Execute；
Described guest room type includes single room, double room and many human world, has cigarette or smokeless；Described bed-type includes single bed, double
Lectulum, double big bed and extra bed；
Described guest room facility includes between bedroom, accommodation space, office room, toilet, kitchen and other facilities；
Described HOTEL FACILITIES include parking lot, swimming pool, garden, body-building and beauty treatment, foreground service, commercial affairs, cleaning, food and drink, oneself
Move vending machine, ice machine, ATM, souvenir and supply house, freely pick；
The open object in dissimilar guest room, price may be different with the open hour.
As a kind of embodiment, described HOTEL FACILITIES also includes electronic chart and convenient positioner, such as, stops
Gateway, emergency exit location, breakfast position, the destination freely picked, timetable are with predetermined etc.；
Described convenient positioner connects described booking guest room terminal and the mobile terminal of passenger；
Described convenient positioner obtains guest room check-in information from described booking guest room terminal, and according to the electronics of mobile terminal
Map, the position of HOTEL FACILITIES and the current location of passenger, generate oplimal Location route information and show;
Described oplimal Location route information includes the minimal path instruction of passenger current location distance HOTEL FACILITIES.
As a kind of embodiment, described housekeeping terminal also includes Charging Module；
Described Charging Module connects described predetermined Ordering Module and described change Ordering Module；
Described Charging Module obtains expenses standard and the charging principle that manager is arranged, and accepts knot according to described predetermined order
Really, guest room is moved in time, check-out time and described guest room change order processing result and is generated the guest room statement of expense or time delay expense
Send to described booking guest room terminal with inventory;
Described booking guest room terminal also includes module of paying the fees；
Described payment module connects third-party payment system and described Charging Module；
Described payment module obtains the described guest room statement of expense and/or the time delay statement of expense by described Charging Module, is obtaining
Guest room expense and/or time delay expense are paid after authorizing by passenger by described third-party payment system, and by payment result
Feed back to described housekeeping terminal and described booking guest room terminal.
As a kind of embodiment, the hotel information management platform of the present invention, also include third-party monitoring system；
Described third-party monitoring system connects described reservation system, and described third-party monitoring system is for pre-to described guest room
Order passenger's identity of system, move in time and the booking guest room of housekeeping terminal and move in charging process and supervise.
As a kind of embodiment, described reservation system also includes passenger satisfaction degree evaluation module and complaint and builds
View module；
Described passenger satisfaction degree evaluation module connects described booking guest room system；
Described complaint and suggestion module connect described booking guest room system and third-party monitoring system；
Described complaint and suggestion module gather passenger and/or the suggestion of gerentocratic complaint, and send it to described booking guest room
System and third-party monitoring system；
Described reservation system is additionally included in line intercommunion platform, described online exchange platform connect described booking guest room terminal and
Housekeeping terminal；
Described booking guest room system is also connected with tourism supervision, price supervision, industrial and commercial inspection, hotel's security and the one of public security fire-fighting
Or it is multiple.
The present invention having the beneficial effects that compared to prior art:
The method for booking guest room of present invention offer and system, the guest room demand of guest room information and passenger by obtaining hotel is believed
Breath, it is achieved the guest room in hotel is made a reservation for, and during moving in guest room, according to the time delay of the passenger request of checking out and current wine
The guest room information in shop, extends the check-out time of passenger or changes moving in guest room.Hotel's letter that the present invention provides
Breath management platform, by by booking guest room system and hotel information system docking, obtaining instant, accurate, complete passenger and move in
Information, guest room information, the detailed information of HOTEL FACILITIES and valuation model flexibly, it is achieved the booking guest room of hommization and pipe
Reason, it is possible to maximized lifting Room utility, improves passenger and moves in and go on a journey experience.
The method for booking guest room of present invention offer and system, hotel information management platform, believe by obtaining the guest room in hotel
Breath and the guest room demand information of passenger, use extremely economic means and the incision of light assets pattern, and it is every for being only required to hotel
Individual guest room encodes, and passenger is predetermined in advance moves in guest room and the time checked out, and carries out booking guest room and change according to passenger's request
More, information island is broken, it is achieved guest room information is shared, thus effectively solves owing to passenger moves in and check-out time information, hotel
The passenger that the problems such as information and the instantaneity of guest room information, accuracy and integrity are brought moves in and experience of going on a journey is not enough.
Accompanying drawing explanation
The schematic flow sheet of the method for booking guest room that Fig. 1 provides for the embodiment of the present invention one；
The structural representation of the booking guest room system that Fig. 2 provides for the embodiment of the present invention two；
The structural representation of the hotel information management platform that Fig. 3 provides for the embodiment of the present invention three.
Detailed description of the invention
Below in conjunction with accompanying drawing, to the present invention, above-mentioned and other technical characteristic and advantage are clearly and completely described,
Obviously, described embodiment is only the section Example of the present invention rather than whole embodiment.
Refering to Fig. 1, the method for booking guest room that the embodiment of the present invention one provides, comprise the following steps:
S100, the guest room information obtaining hotel and the guest room demand information of passenger, guest room information at least includes each visitor of hotel
Room currently move in status information and predetermined state information；Guest room demand information at least includes target area, estimates into dweller
Room date and time, anticipated date and time of checking out；
S200, according to guest room information and guest room demand information, the guest room in hotel is made a reservation for, and predetermined result is fed back to wine
Shop and passenger；Predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time；
S300, during moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, passenger is moved back
The room time carries out extending or changing moving in guest room.
What above-mentioned guest room information at least included each guest room, hotel currently moves in status information and predetermined state information, also
Guest room type, such as single room, double room and many human world can be included, have cigarette room or smokeless room；Bed-type, such as single bed, double
People's lectulum, double big bed and extra bed；Whether guest room facility, such as bedroom area, comprise between accommodation space, office room, kitchen and defend
Between life and facility；May also include HOTEL FACILITIES, such as free parking lot, swimming pool, garden, body-building and beauty treatment, foreground service,
Commercial affairs, cleaning, food and drink, Vending Machine, ice machine, ATM, souvenir and supply house, freely pick.
Such as, each guest room is provided with guest room coding, and guest room coding is corresponding with hotel's plane, according to type to guest room
Carry out grouping management.20 guest room codings between the big bed of such as man and wife, are provided with between double big bed, kitchen and accommodation space；Commercial affairs are big
60 guest room codings between Chuan, are provided with single big bed and office room and are equipped with computer.Can also whether smoking be to visitor according to guest
Classifying in room, is divided into and has cigarette guest room and smokeless guest room etc..
Open object for dissimilar guest room may be different with price.Such as, smokeless guest room only opens to non-smoking
Passenger, if passenger's smoking in guest room may catch a packet；Single common between different with the price between single commercial affairs, man and wife
Double room is different with the price of double bed double room.
For different guest rooms demand information, move in the time and the check-out time can be different, take hotel's resource according to actual
Time and the pricing policy in hotel, expense may be different.Move in and the check-out time of such as A passenger are 16:00-09:00,
The time of moving in is 17 hours, is 600 yuan/by charged full price, moves in numbered No. 001 guest room；B passenger moving in and checking out
Time is 11:00-22:00, and the time of moving in is 11 hours, and it is 360 yuan/that the discount according to 40% is charged, the most predetermined
Move in numbered No. 001 guest room.Here B passenger wishes to move in before midday, may need according to general hotel occupancy rule
Just can move in after 15:00, inform that due to A passenger the check-out time in room 001 is 09:00 in advance, hotel can arrange clearly
Clean work clean rooms between 09:00-11:00.Add the income of extra 360 yuan for this hotel, B guest saves 240 yuan,
And achieve 11:00 and move in the chance in guest room, improve passenger and experience and CSAT.
It should be noted that the guest room and checking out moved in the present invention refers to the guest room logging status information that passenger provides
Or guest room exits status information, rather than actual passenger moves in guest room or checks out.Such as, passenger can be close to hotel but reality also
Before not moving in guest room, send check-in information by mobile terminals such as mobile phones.In like manner, passenger can also actual leave guest room after
Information of checking out is sent in certain time.Guest room or information of checking out is moved in, it is also possible to judge the legal of current guest room according to obtain
Moving in state, the supervision for guest room provides foundation.
Moving in guest room is sole mode and the starting point in legal use guest room confirming booking guest room, and checking out is to terminate transaction
The only resource and the terminal in legal use guest room.Unless passenger changes order before the predetermined time checked out arrives and obtains perhaps
Can, passenger should leave guest room before the predetermined check-out time, the rule set according to hotel, after the clearance time of such as 2 hours,
This guest room state is automatically changeb to idle condition.
Hotel in the present invention refers to some hotel relatively independent, that refer in particular to, and the guest room quantity in a hotel is permissible
It is one or more.
The method for booking guest room that the embodiment of the present invention provides, the guest room of guest room information and passenger by obtaining hotel needs
Seek information, it is achieved the guest room in hotel is made a reservation for, and during moving in guest room, check out according to the time delay of passenger and ask and work as
The guest room information in front hotel, extends the check-out time of passenger or changes moving in guest room.Utilize above-described embodiment
The method for booking guest room provided, passenger can be according to the concrete the most predetermined guest room of guest room demand, and during moving in guest room,
Handle time delay or change.The present invention uses extremely economic means and the incision of light assets pattern, and being only required to hotel is each visitor
Room encodes, and passenger is predetermined in advance moves in guest room and the time checked out, it is achieved booking guest room and the change to hotel, it is achieved people
The booking guest room of property and management, it is possible to maximized lifting Room utility, improve passenger and move in and go on a journey experience.
Specifically, step S300 comprises the following steps:
S310, during moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, it is judged that currently enter
Dweller room is the most scheduled after passenger's predetermined check-out time；
If it is the most scheduled after passenger's predetermined check-out time that S320 currently moves in guest room, follow-up predetermined passenger is carried out
Guest room adjusts, if adjusting follow-up predetermined unsuccessful, then changes moving in guest room, makes a reservation for other guest rooms for passenger；
If S330 currently to move in guest room not scheduled after passenger's predetermined check-out time, or adjust follow-up predetermined obtain into
Merit, then extend the check-out time of passenger.
Such as: the predetermined guest room of passenger is encoded to 002, and the predetermined guest room time is 8:30 to 19:00, i.e. predetermined check out time
Between be 19:00, according to predetermined information and rule, passenger should leave No. 002 guest room before 19:00.If passenger flight is delayed 4
Hour, it is not necessary that checked out before 19:00 and leave No. 002 guest room, then can propose in certain period of time to prolong before 19:00
Time the request of checking out, utilize the present invention, it is possible to after the time delay the receiving passenger request of checking out, give the facility of passenger's limit priority.
If No. 002 guest room is not scheduled, then permitted；If No. 002 guest room is made a reservation for by follow-up passenger, after system will adjust
The guest room numbering of continuous passenger is to vacant guest room, and notifies relevant passenger, grants the time delay application of this passenger；If hotel is vacant
Guest room resource is not easy to adjust follow-up passenger, or does not has vacant guest room to make the follow-up passenger of adjustment impossible, then latency request is not
Give allowance, recommend other guest rooms or other hotels for this passenger simultaneously.
The method for booking guest room that another embodiment of the present invention provides, also includes following step on the basis of above-described embodiment
Rapid:
S400, before passenger moves in predetermined guest room, according to reservation change request and the guest room information in current hotel of passenger, right
The booking guest room result of passenger changes.
Such as: the predetermined guest room of passenger is encoded to 003, and the predetermined guest room time is 11:30 to 23:00, i.e. makes a reservation for into dweller
The time in room is 11:30.If cannot enter guest room on time due to a variety of causes or booking guest room is cancelled in plan, then passenger need to be
The reservation change in guest room is applied for before 11:30.Reservation change request includes the guest room demand information of the passenger after updating, including target
Region, move in guest room time, check-out time or predetermined cancellation.The present embodiment can change request with current according to the reservation of passenger
The guest room information in hotel, changes the booking guest room result of passenger, provides other to meet the guest room of up-to-date demand for passenger.
Reservation order after changing successfully, before cancellation.
Hotel can arrange passenger and enter hotel in advance to the predetermined maximum duration interval moving in guest room.This time is favourable
Moving in the time in guest room in utilizing hotel self-service to move in equipment centralized monitor, the free time simultaneously giving passenger certain enters wine
Shop.Hotel can also arrange to check out leaves the maximum duration interval in hotel, and this time is conducive to utilizing hotel self-service to check out and sets
The time-out in standby Centralized Monitoring guest room is checked out, and the free time simultaneously giving passenger certain leaves hotel.
Based on same inventive concept, the embodiment of the present invention also provides for a kind of booking guest room system, and the enforcement of this system can be joined
Process according to said method realizes, no longer redundant later in place of repetition.
Refering to Fig. 2, the booking guest room system that the embodiment of the present invention two provides, including data obtaining module 100, booking guest room
Module 200 and delay process module 300；
Data obtaining module 100 is for obtaining the guest room information in hotel and the guest room demand information of passenger, and guest room information is at least
Status information and predetermined state information is currently moved in including each guest room, hotel；Guest room demand information at least includes target area
Territory, anticipated move in guest room date and time, anticipated date and time of checking out；
Booking guest room module 200 is used for making a reservation for the guest room in hotel according to guest room information and guest room demand information, and will be pre-
Determine result and feed back to hotel and passenger；Predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time；
Delay process module 300 is for during moving in guest room, according to the time delay of the passenger request of checking out and the guest room in current hotel
Information, extends the check-out time of passenger or changes moving in guest room.
As a kind of embodiment, with continued reference to Fig. 3, delay process module 300 includes judging unit 310, Request for Change
Unit 320 and delay unit 330.Wherein, it is judged that unit 310 is for during moving in guest room, and checking out according to the time delay of passenger please
Sue for peace the guest room information in current hotel, it is judged that currently move in guest room the most scheduled after passenger's predetermined check-out time；Change
If unit 320 is the most scheduled after passenger's predetermined check-out time for currently moving in guest room, follow-up predetermined passenger is entered
Row guest room adjusts, if adjusting follow-up predetermined unsuccessful, then changes moving in guest room, makes a reservation for other guest rooms for passenger；Prolong
If Shi Danyuan 330 for currently move in guest room after passenger's predetermined check-out time the most scheduled, or adjust follow-up predetermined take
Obtain success, then the check-out time of passenger is extended.
Guest room change includes two kinds of situations, and after the time delay of a kind of passenger of the being request of checking out is refused, system is actively that client pushes away
Recommending new guest room, another kind is that passenger actively proposed reservation change request before moving in predetermined guest room.
As a kind of embodiment, the booking guest room system that another embodiment of the present invention provides, at above-described embodiment
On the basis of also include reservation change module.Reservation change module for before passenger moves in predetermined guest room, pre-according to passenger
About change request and the guest room information in current hotel, change the booking guest room result of passenger.
The booking guest room system that the embodiment of the present invention provides, the guest room of guest room information and passenger by obtaining hotel needs
Seek information, it is achieved the guest room in hotel is made a reservation for, and during moving in guest room, check out according to the time delay of passenger and ask and work as
The guest room information in front hotel, extends the check-out time of passenger or changes moving in guest room.Utilize above-described embodiment
The booking guest room system provided, passenger can be according to the concrete the most predetermined guest room of guest room demand, and during moving in guest room,
Handle time delay or change.The present invention uses extremely economic means and the incision of light assets pattern, and being only required to hotel is each visitor
Room encodes, and passenger is predetermined in advance moves in guest room and the time checked out, it is achieved booking guest room and the change to hotel, it is achieved people
The booking guest room of property and management, it is possible to maximized lifting Room utility, improve passenger and move in and go on a journey experience.
Based on same inventive concept, the embodiment of the present invention also provides for a kind of hotel information management platform, the enforcement of this platform
The process that can refer to said method realizes, no longer redundant later in place of repetition.
Refering to Fig. 3, the hotel information management platform that the embodiment of the present invention three provides, including hotel information system 400 and visitor
Room reservation system 500, wherein:
Hotel information system 400 obtains the guest room information in hotel in real time and sends it to booking guest room system；Guest room information is extremely
Include each guest room, hotel less currently moves in status information and predetermined state information.Guest room information also includes guest room type,
Such as single room, double room and many human world, have cigarette room or smokeless room；Bed-type, such as single bed, double lectulum, double big bed and
Extra bed；Whether guest room facility, such as bedroom area, comprise between accommodation space, office room, kitchen and toilet and facility thereof；Also may be used
Including HOTEL FACILITIES, such as free parking lot, swimming pool, garden, body-building and beauty treatment, foreground service, commercial affairs, cleaning, food and drink, oneself
Move vending machine, ice machine, ATM, souvenir and supply house, freely pick.The opening in dissimilar guest room is right
As, price may be different with the open hour.
Booking guest room system 500 connects hotel information system 400, and booking guest room system 500 obtains the guest room demand of passenger
The guest room information that information and hotel information system 400 send, and the guest room to hotel according to guest room information and guest room demand information
Make a reservation for, and predetermined result is fed back to hotel and passenger；Booking guest room system 500 is additionally operable to move in the guest room phase passenger
Between, according to the time delay of the passenger request of checking out and the guest room information in current hotel, the check-out time of passenger is extended or to entering
Dweller changes in room；Booking guest room system 500 is additionally operable to before passenger moves in predetermined guest room, changes according to the reservation of passenger
Request and the guest room information in current hotel, change the booking guest room result of passenger.Guest room demand information at least includes mesh
Mark region, estimate to move in guest room date and time, anticipated date and time of checking out.Predetermined result at least includes that predetermined guest room is compiled
Number, move in guest room time and check-out time.
Specifically, booking guest room system 500 includes booking guest room terminal 510 and housekeeping terminal 520, and booking guest room is eventually
End 510 and housekeeping terminal 520 are connected by network.
Booking guest room terminal 510 gathers the guest room demand information of passenger, reservation change request or the time delay request of checking out,
And generate guest room inquiry order, booking guest room order according to guest room demand information, reservation change request or the time delay request of checking out
Or guest room change order sends to housekeeping terminal 520.
Booking guest room terminal 510 is arranged on passenger's end, can be mobile phone, panel computer or PC etc., is preferably tool
There is speech voice input function or possess the intelligent terminal of interactive function with touch display screen etc..
Booking guest room terminal 510 provides registration and login interface to passenger, as passenger information registration, guest room are inquired about and pre-
Fixed, guest room positions, guest room is moved in and checks out, it is provided that the conventional individual such as booking guest room, navigation and the access of mobile unit and maintenance
Service, gathers customer evaluation, complains and suggestion etc..
Housekeeping terminal 520 obtains guest room inquiry order, booking guest room order or guest room change order, and according to visitor
Guest room is inquired about order, booking guest room order or guest room change order and is accepted by room information, and will accept result and feed back to visitor
Room predetermined terminal shows.
Housekeeping terminal 520 is arranged on hotel or housekeeping person's end, can be fixing intelligent terminal, it is possible to
To be the intelligent terminal of movement.
Housekeeping terminal 520 to hotel provide registration and login interface, as hotel's essential information, owner's information registration,
The login of privacy policy, terms of service and expenses standard, hotel's entrance and exit and periphery interest point information and maintenance, hotel
The editor of navigation map hires out time limit and the maintenance of expenses standard with maintenance, hotel guest room plane with coding, guest room, makes a reservation for real
Time the publicity of real time information with idle condition is moved in the process of order, guest room, the inquiry of booking guest room information, guest room illegally enter
Live the announcement of information, it is provided that the access of conventional hospitality equipment services with safeguarding, it is provided that move in client's with booking guest room and guest room
Online exchange platform, feeds back and process etc. with suggestion CSAT evaluation, customer complaint.
Further, booking guest room terminal 510 includes passenger's Registering modules, passenger's login module, guest room enquiry module, visitor
Room predetermined module, guest room move in module, module is exited in guest room and guest room change module.
Passenger's Registering modules connects passenger's login module, and passenger's Registering modules obtains passenger's personal information and generates passenger and step on
Record code, and the transmission of described passenger's logging-in code is stored to described passenger's login module.Passenger's personal information at least includes surname
The information such as name, sex, age, identification card number and telephone number.
Passenger's login module connects guest room enquiry module and booking guest room module, and passenger's login module provides login to passenger
Port, and after passenger is by passenger's logging-in code login system, obtains the passenger personal information corresponding with passenger's logging-in code and incite somebody to action
It sends to described guest room enquiry module and booking guest room module.
Guest room enquiry module connects housekeeping terminal, and guest room enquiry module is according to the guest room demand information of passenger and passenger
Personal information generates guest room inquiry order and sends to housekeeping terminal.
Booking guest room module connects housekeeping terminal, and booking guest room module is according to the guest room demand information of passenger and passenger
Personal information generates booking guest room order and sends to housekeeping terminal.
When passenger asks guest room to be inquired about, guest room enquiry module is according to the guest room demand information of passenger and passenger's personal information
Generate guest room inquiry order to send to housekeeping terminal；When passenger asks booking guest room, booking guest room module is according to passenger
Guest room demand information and passenger's personal information generate booking guest room order send to housekeeping terminal.
Guest room is moved in module and is connected housekeeping terminal, and guest room is moved in module and arrived and moved in predetermined visitor acquisition passenger
Guest room check-in information is sent to housekeeping terminal after the information in room.
Guest room is exited module and is connected housekeeping terminal, and module is exited to obtain passenger already out and exit predetermined visitor in guest room
Send guest room to housekeeping terminal after the information in room and exit information.
In order to save cost of human resources and facilitate passenger, hotel can by provide all kinds of facilities realize passenger self-service enter
Live and check out.Self-service moving in includes inputting personal information, order number, guest room coding and password, fingerprint or iris scan, identity card
Part scans, the credit card or Payment Card mandate, thus obtains CUSTOM HOUSE HOTEL and enter hotel and guest room, and the time obtaining CUSTOM HOUSE HOTEL is that guest room is moved in
Time.Self-service checking out includes returning CUSTOM HOUSE HOTEL, and expense clearance and the printing statement of expense, the time returning CUSTOM HOUSE HOTEL is the check-out time.Move back
After room, passenger can leave hotel within the certain time that hotel is arranged.
Change module connects housekeeping terminal, and booking guest room module changes request according to the reservation of passenger or time delay is checked out
Request generates guest room change order and sends to housekeeping terminal.
Passenger's client end interface includes moving in guest room and checking out.Moving in guest room is to set up guest room coding and passenger's identity information
Between the process of incidence relation.Regardless of whether use guest room, moving in guest room, to be i.e. considered as order irrevocable, unless passenger's change is ordered
List also obtains license.The terms of service that field condition according to hotel and hotel are arranged, passenger can select immediately to move in guest room,
Certain time moves in guest room or scene and moves in guest room in advance.Immediately move in guest room and refer to that passenger confirms visitor while acknowledgement of orders
Room.In advance certain time move in the time that Zhi hotel, guest room specifies after move in scene before confirm guest room.Scene is moved in
Guest room refers to that passenger confirms guest room after arriving entry position, hotel or entering hotel.Different guest room forms of moving in gives hotel
Facility condition and passenger subscribe mode flexibly freely.
Passenger can predetermined move in date and time after enter hotel, according to the visitor moving in guest room and moving in confirmation
Room or move in guest room after moving in guest room immediately.In view of passenger utilizes the equipment of platform or technical ability to limit, or hotel accepts
Predetermined difficulty, platform allows passenger scene to move in guest room, actively moves in guest room, or traveler self-help including entering before hotel
Find vacant guest room later move in guest room.
Check out is to release the process of incidence relation between guest room coding and passenger's identity.Passenger should check out the date in predetermined
With left guest room before the time and check out, after checking out, passenger should leave hotel within the time set, the so-called time set
Refer to, according to the 5 of terms of service, 10,15,20 minutes or other times specified by hotel, leave hotel.Change guest room or take
When the guest room acquirement that disappears is permitted, move in guest room or the synchronizing information amendment checked out.
Housekeeping terminal 520 includes that hotel's Registering modules, manager's Registering modules, manager's login module, inquiry are ordered
Single processing module, predetermined Ordering Module and change Ordering Module.
Hotel's Registering modules connection management person's Registering modules, hotel's Registering modules obtains hotel information and legal owner thereof
Information also sends it to manager's Registering modules.
Hotel information includes hotel's plane, and (such as, having hotel's plane of valid data, including landing, plane is flat with multilamellar
Face), HOTEL FACILITIES (such as, parking lot, swimming pool, garden, body-building and beauty treatment, foreground service, commercial affairs, cleaning, food and drink, automatic
Vending machine, ice machine, ATM, souvenir and supply house, freely pick), Hotel Star (such as, five-star,
Four-star, three-star), move in form (such as, self-service move in or receptionist etc.), character (such as, foreign capitals, government, state-run,
Collective or individuality), the entry address in hotel, the exit address in hotel, relevant certification information (preposition examination & approval condition, it is provided that duty
Can the licence numbering of administration section and timeliness), the registration of owner's information (such as, name or organization, ID (identity number) card No. or
Organization mechanism code, identity card or business license address, telephone number Deng Yu hotel coupling information), obtain functional management portion
The typing of door examination & verification and the privacy policy of approval, terms of service and expenses standard and publicity etc..
HOTEL FACILITIES also includes the gateway of electronic chart and convenient positioner, such as parking lot, emergency exit location,
Breakfast position, the destination freely picked, timetable are with predetermined etc..
Hotel information also includes electronic chart and the convenient positioner, such as parking lot, shopping, scape of neighbouring point of interest
Point, school, hospital, food and drink, corporations, amusement, traffic, exhibition etc..
Convenient positioner connects booking guest room terminal and the mobile terminal of passenger.Convenient positioner is from booking guest room
Terminal obtains guest room check-in information, and according to the position of electronic chart, HOTEL FACILITIES or the neighbouring point of interest of mobile terminal with
And the current location of passenger, generate oplimal Location route information and show.
Oplimal Location route information includes that the minimal path of passenger current location distance HOTEL FACILITIES and periphery point of interest refers to
Show.
Manager's Registering modules connection management person's login module, manager's Registering modules obtain manager's personal information and
The all hotel information managed, and generate with this manager only according to manager's personal information and the hotel information that managed thereof
Manager's logging-in code of one correspondence, and the transmission of manager's logging-in code is stored to manager's login module.
Manager's login module Connection inquiring Ordering Module, predetermined Ordering Module and change order processing mould
Block, manager's login module provides login-port to manager, and after manager is by manager's logging-in code login system, obtains
Take the manager personal information corresponding with manager's logging-in code and all hotel information managed thereof, and send this information to
Inquiry Ordering Module, predetermined Ordering Module and change Ordering Module.
Inquiry Ordering Module connects guest room enquiry module and hotel information system, and inquiry Ordering Module is according to wine
Inquiry order is subject to by the guest room information of shop information system transmission, manager's personal information and the hotel information managed thereof
Reason, and inquiry order is accepted result feed back to booking guest room terminal and show.
Predetermined Ordering Module connects booking guest room module and hotel information system, and predetermined Ordering Module is according to wine
Predetermined order is subject to by the guest room information of shop information system transmission, manager's personal information and the hotel information managed thereof
Reason, and predetermined order is accepted result feed back to hotel information system and booking guest room terminal shows.
Change Ordering Module connects guest room change module and hotel information system, and change Ordering Module is according to wine
Guest room change order is carried out by the guest room information of shop information system transmission, manager's personal information and the hotel information managed thereof
Accept, and guest room is changed order accept result and feed back to hotel information system and booking guest room terminal shows.
Passenger is inputted destination by booking guest room terminal, is moved in date and time, date and time of checking out, number, visitor
The information such as room quantity, platform will show the available hotel information relevant with destination.Available hotel includes having vacant guest room,
Accept early check-in guest room and on-the-spot those hotels moving in guest room.Available hotel information can be according to client to expense, away from
The letter sorted with the condition such as facility, CSAT evaluation result with the turnover convenience degree in hotel, hotel's type from destination
Breath inventory, each information includes that hotel's photo, title, type, vacant guest room quantity, distance affect, with expense etc., the base selected
Plinth information, clicks through the whole details that more can show hotel.
Available hotel information also shows on navigation map destination-centric with location graphic form, and guest room is nervous
When having no available hotel, platform can point out passenger's certain time in future may be vacant potentially useful by booking guest room terminal
Hotel and position, following certain time is probably 1,2,5,10 hours or other times specified by hotel, potentially useful hotel
Refer to judge that hotel will become available hotel after following certain time according to sequence information.This information can point out passenger to change
Become stroke plan make a reservation for this guest room or change the inquiry that querying condition startup is new.
Housekeeping terminal 520 also includes Charging Module, and Charging Module connects predetermined Ordering Module and change order
Processing module.Charging Module obtains expenses standard and the charging principle that manager is arranged, and accepts result according to predetermined order, visitor
Room is moved in time, guest room post-set time and guest room change order processing result and is generated the guest room statement of expense or the time delay statement of expense
Send to booking guest room terminal.
Accordingly, booking guest room terminal 510 also includes module of paying the fees.Payment module connects third-party payment system and charge
Module, payment module obtains the guest room statement of expense and/or the time delay statement of expense by Charging Module, logical obtaining after passenger authorizes
Cross third-party payment system guest room expense and/or time delay expense are paid, and payment result is fed back to housekeeping eventually
End and booking guest room terminal.
Manager can be arranged fixed fee, at times ladder charge (such as weekend and festivals or holidays) by Charging Module, be connect
Send expense (as plugged in airport), Internet utilization fee, breakfast expense, time-out charge (as time-out moves in guest room), special discount (such as joint vacation
Day), the charging item such as minimum price (such as hotel chains), for guest room coding groups, according to guest room type, move in number, time
The information computational costs such as section, expenses standard and actual check-in time.
The hotel information management platform that another embodiment of the present invention provides, also includes the 3rd on the basis of above-described embodiment
Side's supervisory systems, third-party monitoring system connects reservation system, and third-party monitoring system is for reservation system
Passenger's identity, move in time and the booking guest room of housekeeping terminal and move in charging process and supervise.
Further, reservation system 500 also includes passenger satisfaction degree evaluation module and complaint and suggestion module.Its
In, passenger satisfaction degree evaluation module connects booking guest room system, complains and suggestion module connects booking guest room system and third party
Supervisory systems.Complain and suggestion module gathers passenger and/or the suggestion of gerentocratic complaint, and send it to booking guest room system
With third-party monitoring system.
Third-party monitoring system is advised according to passenger and/or gerentocratic complaint and booking guest room and charging process,
Running to whole platform is supervised, and can find the administrative vulnerability of platform, optimum management in time.
Reservation system 500 is additionally included in line intercommunion platform, and online exchange platform connects booking guest room terminal and guest room
Management terminal.Passenger or manager can be exchanged by online exchange platform, and feedback complains suggestion in time.Online exchange
Platform may be provided for the answer of FAQs and official, facilitates passenger to understand hotel's peace playscript with stage directions body.
Booking guest room system 500 is also connected with tourism supervision, price supervision, industrial and commercial inspection, hotel's security and public security fire-fighting
One or more, to facilitate, each functional department is legal to platform, the supervision and management of safe operation.
The hotel information management platform that the embodiment of the present invention provides, by by booking guest room system and hotel information system pair
Connect, obtain guest room information and the guest room demand information of passenger in hotel, it is achieved the guest room in hotel is made a reservation for, and is entering
During dweller room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, the check-out time of passenger is prolonged
Grow or change moving in guest room, it is achieved the high-efficiency management to guest room.Utilizing above-mentioned hotel information management platform, passenger is permissible
According to the concrete the most predetermined guest room of guest room demand, and during moving in guest room, handle time delay or change.
The convenience that booking guest room is moved in the planned and change of plan checked out by the present invention combines in an orderly manner, keeps away
Exempt from the waste of limited guest room resource, tackle reasonable, unexpected emergency situations simultaneously.
The hotel information management platform that the embodiment of the present invention provides, by by booking guest room system and hotel information system pair
Connecing, utilize the self-service equipment of moving in and check out in hotel, passenger is moved in hotel and moves in without can easily be handled by receptionist
With check out, eliminate the waiting process that receptionist is loaded down with trivial details.It is becoming tight day human resources, the present that human cost is high
My god, this is not only hotel and saves a high personnel cost, eliminates the peak period moved in hotel He check out, passenger yet
Wait 10 a few minutes or the worry of longer time, create condition for establishing perfect passenger experience.
Hotel information of the present invention not only includes photo, character introduction and arrival hotel mode, also provides for confirming a reservation and entering
Live the electronic chart of HOTEL FACILITIES and convenient location mode after hotel, the gateway in such as parking lot, emergency exit location, early
Seats in a restaurant is put, and the destination that freely picks, timetable, with predetermined etc., as long as passenger picks up mobile terminal, can be able to conveniently find wine
Shop facility and the position of hotel's periphery, make peace for being in the passenger of foreign environment for the large hotel of group building formula, this
A little information can be obviously improved CSAT；
Guest room information of the present invention can show by hour in units of take and idle condition, in anticipated that one day more specifically
Taking and idle condition, such as, be set to interruption-free during rest, the period that withdraws from a room is set to arrange cleaning, and quarter-bell carries
Waking up and get up, predetermined moving in can realize first going out the guest room slitless connection of advanced person with the check-out time, it is not necessary to mandatory provision check out in
Before noon 11, move in the afternoon after 3, bring more facility to passenger.
The present invention provides hour expenses standard, while improving Room utility, cost-effective for passenger.Although hotel
Service the lodging in night is mainly provided, along with the quickening of travelling rhythm, more and more strides passenger hurriedly expect more
Flexile hotel valuation model, the passenger that such as small hours is checked out before and after moving in hotel, dusk, moves in deficiency of time 12
Hour or only slight beyond the passenger of 24 hours.
The method for booking guest room of present invention offer and system, hotel information management platform, believe by obtaining the guest room in hotel
Breath and the guest room demand information of passenger, use extremely economic means and the incision of light assets pattern, and it is every for being only required to hotel
Individual guest room encodes, and passenger is predetermined in advance moves in guest room and the time checked out, it is achieved booking guest room and the management to hotel, energy
Enough maximized lifting Room utilities, improve passenger and move in and go on a journey experience.
The hotel information system Real-time Collection of the present invention, record, show hotel currently move in status information and predetermined shape
State information, breaks information island, it is not necessary to rely on hotel's smart machine or weight assets pattern incision, it is achieved guest room information is shared, from
And effectively solve owing to passenger moves in and the instantaneity of check-out time information, hotel information and guest room information, accuracy and complete
The passenger that the problems such as whole property are brought moves in and experience of going on a journey is not enough.
Particular embodiments described above, has been carried out further the purpose of the present invention, technical scheme and beneficial effect
Describe in detail, it will be appreciated that the foregoing is only the specific embodiment of the present invention, the protection being not intended to limit the present invention
Scope.Particularly point out, to those skilled in the art, all within the spirit and principles in the present invention, that is done any repaiies
Change, equivalent, improvement etc., should be included within the scope of the present invention.
Claims (16)
1. method for booking guest room, it is characterised in that comprise the following steps:
Obtaining guest room information and the guest room demand information of passenger in hotel, described guest room information at least includes each guest room, hotel
Currently move in status information and predetermined state information；Described guest room demand information at least includes target area, estimates to move in
Guest room date and time, anticipated date and time of checking out；
According to described guest room information and guest room demand information, the guest room in hotel is made a reservation for, and predetermined result is fed back to hotel
And passenger；Described predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time；
During moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, when passenger is checked out
Between carry out extending or changing moving in guest room.
Method for booking guest room the most according to claim 1, it is characterised in that described move in guest room during, according to passenger's
The time delay request of checking out and the guest room information in current hotel, preferentially extend the check-out time of passenger or carry out moving in guest room
Change, comprises the following steps:
During moving in guest room, according to the time delay of the passenger request of checking out and the guest room information in current hotel, it is judged that currently enter dweller
Room is the most scheduled after passenger's predetermined check-out time；
If it is the most scheduled after passenger's predetermined check-out time currently to move in guest room, follow-up predetermined passenger is carried out guest room tune
Whole, if adjusting follow-up predetermined unsuccessful, then change moving in guest room, make a reservation for other guest rooms for passenger；
If it is the most scheduled after passenger's predetermined check-out time currently to move in guest room, or adjust follow-up predetermined successful, then
The check-out time of passenger is extended.
Method for booking guest room the most according to claim 1, it is characterised in that further comprising the steps of:
Before passenger moves in predetermined guest room, according to reservation change request and the guest room information in current hotel of passenger, to passenger
Booking guest room result change.
4. booking guest room system, it is characterised in that include data obtaining module, booking guest room module and delay process module；
Described data obtaining module, for obtaining the guest room information in hotel and the guest room demand information of passenger, described guest room is believed
What breath at least included each guest room, hotel currently moves in status information and predetermined state information；Described guest room demand information is at least
Including target area, estimate to move in guest room date and time, anticipated date and time of checking out；
Described booking guest room module, for the guest room in hotel being made a reservation for according to described guest room information and guest room demand information,
And predetermined result is fed back to hotel and passenger；Described predetermined result at least include predetermined guest room numbering, move in the guest room time with
And the check-out time；
Described delay process module, for during moving in guest room, according to the time delay of the passenger request of checking out and the visitor in current hotel
Room information, extends the check-out time of passenger or changes moving in guest room.
Booking guest room system the most according to claim 4, it is characterised in that described delay process module include judging unit,
Changing unit and delay unit；
Described judging unit, for during moving in guest room, according to the guest room letter in the time delay of the passenger request of checking out and current hotel
Breath, it is judged that currently move in guest room the most scheduled after passenger's predetermined check-out time；
Described changing unit, if the most scheduled after passenger's predetermined check-out time, first to follow-up for currently moving in guest room
Predetermined passenger carries out guest room adjustment, if adjusting follow-up predetermined unsuccessful, then changes moving in guest room, makes a reservation for it for passenger
His guest room；
Described delay unit, if not being scheduled after passenger's predetermined check-out time for currently moving in guest room, or after adjustment
Continuous predetermined successful, then the check-out time of passenger is extended.
Booking guest room system the most according to claim 4, it is characterised in that also include reservation change module；
Described reservation change module, for before passenger moves in predetermined guest room, changes according to the reservation of passenger and asks and current
The guest room information in hotel, changes the booking guest room result of passenger.
7. hotel information management platform, it is characterised in that include hotel information system and reservation system；
Described hotel information system obtains the guest room information in hotel in real time and sends it to described booking guest room system；Described visitor
What room information at least included each guest room, hotel currently moves in status information and predetermined state information；
Described booking guest room system connects described hotel information system, and described booking guest room system obtains the guest room demand letter of passenger
The guest room information that breath and described hotel information system send, and the visitor to hotel according to described guest room information and guest room demand information
Room makes a reservation for, and predetermined result feeds back to hotel and passenger；Described booking guest room system is additionally operable to move in guest room passenger
Period, according to the time delay of the passenger request of checking out and the guest room information in current hotel, the check-out time of passenger is extended or right
Move in guest room to change；Described booking guest room system is additionally operable to before passenger moves in predetermined guest room, according to the reservation of passenger
Change request and the guest room information in current hotel, change the booking guest room result of passenger；
Described guest room demand information at least include target area, anticipated move in guest room date and time, anticipated check out the date and time
Between；
Described predetermined result at least includes predetermined guest room numbering, moves in guest room time and check-out time.
Hotel information management platform the most according to claim 7, it is characterised in that described booking guest room system includes guest room
Predetermined terminal and housekeeping terminal；
Described booking guest room terminal and housekeeping terminal are connected by network；
Described booking guest room terminal gathers the described guest room demand information of passenger, reservation change request or the time delay request of checking out,
And generate guest room inquiry order, booking guest room according to described guest room demand information, reservation change request or the time delay request of checking out
Order or guest room change order send to described housekeeping terminal；
Described housekeeping terminal obtains described guest room inquiry order, booking guest room order or guest room change order, and according to institute
State guest room information described guest room inquiry order, booking guest room order or guest room change order are accepted, and result will be accepted
Feed back to described booking guest room terminal show.
Hotel information management platform the most according to claim 8, it is characterised in that described booking guest room terminal includes passenger
Registering modules, passenger's login module, guest room enquiry module, booking guest room module, module is moved in guest room, module is exited in guest room and
Guest room change module；
Described passenger's Registering modules connects described passenger's login module, and described passenger's Registering modules obtains passenger's personal information life
Become passenger's logging-in code, and the transmission of described passenger's logging-in code is stored to described passenger's login module；
Described passenger's login module connects described guest room enquiry module and booking guest room module, and described passenger's login module is to described
Passenger provides login-port, and after passenger is by described passenger's logging-in code login system, obtains and described passenger's logging-in code pair
Described passenger's personal information of answering also sends it to described guest room enquiry module and booking guest room module；
Described guest room enquiry module connects described housekeeping terminal, and described guest room enquiry module is according to the described guest room need of passenger
Ask information and passenger's personal information to generate described guest room inquiry order to send to described housekeeping terminal；
Described booking guest room module connects described housekeeping terminal, and described booking guest room module is according to the described guest room need of passenger
Ask information and passenger's personal information to generate described booking guest room order to send to described housekeeping terminal；
Described guest room is moved in module and is connected described housekeeping terminal, and described guest room is moved in module and arrived and be incorporated to obtaining passenger
Guest room check-in information is sent to described housekeeping terminal after living the information in predetermined guest room；
Described guest room is exited module and is connected described housekeeping terminal, and module is exited to obtain passenger already out and move back in described guest room
Send guest room to described housekeeping terminal after going out the information in predetermined guest room and exit information；
Described change module connects described housekeeping terminal, described booking guest room module according to the reservation of passenger change request or
The time delay request of checking out generates described guest room change order and sends to described housekeeping terminal.
Hotel information management platform the most according to claim 9, it is characterised in that described passenger's personal information is at least wrapped
Include name, sex, age, identification card number and telephone number.
11. hotel information management platforms according to claim 9, it is characterised in that described housekeeping terminal includes wine
Shop Registering modules, manager's Registering modules, manager's login module, inquiry Ordering Module, predetermined Ordering Module with
And change Ordering Module；
Described hotel Registering modules connection management person's Registering modules, described hotel Registering modules obtains hotel information and legal institute thereof
Someone information also sends it to described manager's Registering modules；
Described manager's Registering modules connects described manager's login module, and described manager's Registering modules obtains manager individual
Information and all hotel information managed thereof, and generate according to described manager's personal information and the hotel information that managed thereof
The manager logging-in code the most corresponding with this manager, and described manager's logging-in code is sent to described manager's login module
Store；
Described manager's login module connects at described inquiry Ordering Module, predetermined Ordering Module and change order
Reason module, described manager's login module provides login-port to manager, and manager by described manager's logging-in code
After login system, obtain the described manager personal information corresponding with described manager's logging-in code and all hotels managed thereof
Information, and send this information to described inquiry Ordering Module, predetermined Ordering Module and change order processing mould
Block；
Described inquiry Ordering Module connects described guest room enquiry module and hotel information system, described inquiry order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Inquiry order accepts, and inquiry order accepts result feeds back to described booking guest room terminal and show；
Described predetermined Ordering Module connects described booking guest room module and hotel information system, described predetermined order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Predetermined order accepts, and predetermined order accepts result feeds back to described hotel information system and described booking guest room terminal
Show；
Described change Ordering Module connects described guest room change module and hotel information system, described change order processing mould
Guest room information that tuber sends according to described hotel information system, manager's personal information and the hotel information that managed thereof are to described
Guest room change order accepts, and guest room is changed order accepts result and feed back to described hotel information system and described guest room
Predetermined terminal shows.
12. hotel information management platforms according to claim 11, it is characterised in that described guest room information also includes guest room
Type, bed-type, guest room facility and HOTEL FACILITIES；
Described guest room type includes single room, double room and many human world, has cigarette or smokeless；Described bed-type includes single bed, double
Lectulum, double big bed and extra bed；
Described guest room facility includes between bedroom, accommodation space, office room, toilet, kitchen and other facilities；
Described HOTEL FACILITIES include parking lot, swimming pool, garden, body-building and beauty treatment, foreground service, commercial affairs, cleaning, food and drink, oneself
Move vending machine, ice machine, ATM, souvenir and supply house, freely pick；
The open object in dissimilar guest room, price may be different with the open hour.
13. hotel information management platforms according to claim 12, it is characterised in that described HOTEL FACILITIES also includes electronics
Map and the gateway of convenient positioner, such as parking lot, emergency exit location, breakfast position, the destination freely picked,
Timetable is with predetermined etc.；
Described convenient positioner connects described booking guest room terminal and the mobile terminal of passenger；
Described convenient positioner obtains guest room check-in information from described booking guest room terminal, and according to the electronics of mobile terminal
Map, the position of HOTEL FACILITIES and the current location of passenger, generate oplimal Location route information and show;
Described oplimal Location route information includes the minimal path instruction of passenger current location distance HOTEL FACILITIES.
14. hotel information management platforms according to claim 11, it is characterised in that described housekeeping terminal also includes
Charging Module；
Described Charging Module connects described predetermined Ordering Module and described change Ordering Module；
Described Charging Module obtains expenses standard and the charging principle that manager is arranged, and accepts knot according to described predetermined order
Really, guest room is moved in time, check-out time and described guest room change order processing result and is generated the guest room statement of expense or time delay expense
Send to described booking guest room terminal with inventory;
Described booking guest room terminal also includes module of paying the fees；
Described payment module connects third-party payment system and described Charging Module；
Described payment module obtains the described guest room statement of expense and/or the time delay statement of expense by described Charging Module, is obtaining
Guest room expense and/or time delay expense are paid after authorizing by passenger by described third-party payment system, and by payment result
Feed back to described housekeeping terminal and described booking guest room terminal.
15. hotel information management platforms according to claim 7, it is characterised in that also include third-party monitoring system；
Described third-party monitoring system connects described reservation system, and described third-party monitoring system is for pre-to described guest room
Order passenger's identity of system, move in time and the booking guest room of housekeeping terminal and move in charging process and supervise.
16. hotel information management platforms according to claim 15, it is characterised in that described reservation system also includes
Passenger satisfaction degree evaluation module and complaint and suggestion module；
Described passenger satisfaction degree evaluation module connects described booking guest room system；
Described complaint and suggestion module connect described booking guest room system and third-party monitoring system；
Described complaint and suggestion module gather passenger and/or the suggestion of gerentocratic complaint, and send it to described booking guest room
System and third-party monitoring system；
Described reservation system is additionally included in line intercommunion platform, described online exchange platform connect described booking guest room terminal and
Housekeeping terminal；
Described booking guest room system is also connected with tourism supervision, price supervision, industrial and commercial inspection, hotel's security and the one of public security fire-fighting
Or it is multiple.
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