CN106060538A - Television fault processing method and device, and television - Google Patents
Television fault processing method and device, and television Download PDFInfo
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- CN106060538A CN106060538A CN201610428632.7A CN201610428632A CN106060538A CN 106060538 A CN106060538 A CN 106060538A CN 201610428632 A CN201610428632 A CN 201610428632A CN 106060538 A CN106060538 A CN 106060538A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/04—Diagnosis, testing or measuring for television systems or their details for receivers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The embodiment of the invention provides a television fault processing method and device, and a television. The method comprises the steps of obtaining at least one target operation parameter of the television in a preset period of time after it is determined that a fault occurs in the television; carrying out matching in a preset solution library to obtain a target solution corresponding to the fault according to a parameter state of each target operation parameter, wherein the preset solution library comprises at least one solution, and the parameter state of the operation parameter corresponding to each solution, and each solution comprises operation information carried out on the television; and processing the television fault according to the operation information in the target solution. The method, the device and the television are used for improving the television fault processing efficiency.
Description
Technical field
The present embodiments relate to TV technology, particularly relate to a kind of tv fault processing method, device and TV.
Background technology
Along with the development of TV tech, the function of TV also gets more and more, meanwhile, during TV uses, and electricity
Also get more and more depending on the fault of middle appearance.
In the prior art, when TV breaks down at running, TV shows fault cues information on screen,
Generally including error code and service calls in this fault cues information, after TV breaks down, user is generally according to visitor
Take phone to make a phone call to contact staff, give an oral account the failure conditions such as error code to contact staff, contact staff to reporting of user
Fault record after, by the technical staff being correlated with according to record failure condition the fault of TV is processed.
But, technical staff is difficult to, only according to the failure condition that user gives an oral account, the reason that positioning television breaks down, and leads
Cause the inefficiency that tv fault is processed.
Summary of the invention
The embodiment of the present invention provides a kind of tv fault processing method, device and TV, is used for improving tv fault and processes
Efficiency.
First aspect, the embodiment of the present invention provides a kind of tv fault processing method, and described method includes:
After determining that TV breaks down, obtain described TV at least one target operating parameters in preset period of time；
According to the parameter state of each described target operating parameters, in default solution storehouse, coupling obtains described fault pair
The targeted solution answered, wherein, described default solution storehouse includes at least one solution and each described solution party
The parameter state of the operational factor that case is corresponding, each described solution includes the operation information performing described TV；
According to the operation information in described targeted solution, the fault of described TV is processed.
In a kind of possible embodiment, at least one object run in preset period of time of the described TV of described acquisition
Parameter, including:
Obtain the error code that described fault is corresponding；
Determine the target component type that described error code is corresponding；
According to described target component type, obtain the described TV at least one object run ginseng in described preset period of time
Number, the type of described target operating parameters is described target component type.
In alternatively possible embodiment, according to the parameter state of each described target operating parameters, in default solution
In scheme base, coupling obtains the targeted solution that described fault is corresponding, including:
Parameter state according to each described target operating parameters and the ginseng of operational factor corresponding to each described solution
Number state, determines the matching degree of each described solution and described target operating parameters；
According to the matching degree of each described solution Yu described target operating parameters, at least one solution described
Obtain targeted solution.
In alternatively possible embodiment, described default solution storehouse includes automated solution set, hands
Dynamic solution set and fault report scheme, accordingly, according to each described solution and described target operating parameters
Matching degree, determines targeted solution at least one solution described, including:
Judge whether described automated solution set exists the first solution to be selected, wherein, the first solution to be selected
Scheme is more than first threshold with the matching degree of described target operating parameters；
The most described first solution to be selected is defined as described targeted solution；
If it is not, then judge whether to exist in described manual solution set the second solution to be selected, wherein, second treats
Select the solution matching degree with described target operating parameters more than Second Threshold；The most then by described second solution party to be selected
Case is defined as described targeted solution, if it is not, then report solution to be defined as described targeted solution described fault.
In alternatively possible embodiment, described targeted solution is the solution in described automated solution set
Certainly scheme, described operation information is operational order, according to the operation information in described targeted solution, the event to described TV
Barrier processes, including:
Obtain at least one object run instruction that described targeted solution includes；
According to default execution sequence, perform each described object run instruction, to realize at the fault to described TV
Reason.
In alternatively possible embodiment, described targeted solution is the solution in described manual solution set
Certainly scheme, described operation information is operation indicating, according to the operation information in described targeted solution, the event to described TV
Barrier processes, including:
Obtain at least one object run prompting that described targeted solution includes；
On the screen of described TV, show that each described object run is pointed out successively, so that user grasps according to each described target
Point out and TV is operated.
In alternatively possible embodiment, described targeted solution is that fault reports scheme, described operation information
For form in fault, according to the operation information in described targeted solution, the fault of described TV is processed, including:
The screen of described TV is shown form in described fault；
Receive the fault message that user inputs in form in described fault；
Described fault message is sent to preset service device.
In alternatively possible embodiment, described method also includes:
Receiving solution more fresh information, described solution more fresh information includes solution to be updated；
According to described solution to be updated, described default solution storehouse is updated.
Second aspect, the embodiment of the present invention provides a kind of tv fault processing means, including:
First acquisition module, for after determining that TV breaks down, obtains described TV in preset period of time at least
One target operating parameters；
Second acquisition module, for the parameter state according to each described target operating parameters, in default solution storehouse
Coupling obtains the targeted solution that described fault is corresponding, and wherein, described default solution storehouse includes that at least one solves
Scheme and the parameter state of operational factor corresponding to each described solution, each described solution includes described TV
The operation information performed；
Fault processing module, for according to the operation information in described targeted solution, enters the fault of described TV
Row processes.
In a kind of possible embodiment, described first acquisition module specifically for:
Obtain the error code that described fault is corresponding；
Determine the target component type that described error code is corresponding；
According to described target component type, obtain the described TV at least one object run ginseng in described preset period of time
Number, the type of described target operating parameters is described target component type.
In alternatively possible embodiment, described second acquisition module includes determining unit and acquiring unit, wherein,
Described determine unit for, according to parameter state and each described solution of each described target operating parameters
The parameter state of corresponding operational factor, determines the matching degree of each described solution and described target operating parameters；
Described acquiring unit is used for, according to the matching degree of each described solution Yu described target operating parameters, described
At least one solution obtains targeted solution.
In alternatively possible embodiment, described default solution storehouse includes automated solution set, hands
Dynamic solution set and fault report scheme, accordingly, described acquiring unit specifically for:
Judge whether described automated solution set exists the first solution to be selected, wherein, the first solution to be selected
Scheme is more than first threshold with the matching degree of described target operating parameters；
The most described first solution to be selected is defined as described targeted solution；
If it is not, then judge whether to exist in described manual solution set the second solution to be selected, wherein, second treats
Select the solution matching degree with described target operating parameters more than Second Threshold；The most then by described second solution party to be selected
Case is defined as described targeted solution, if it is not, then report solution to be defined as described targeted solution described fault.
In alternatively possible embodiment, described targeted solution is the solution in described automated solution set
Certainly scheme, described operation information is operational order, described fault processing module specifically for:
Obtain at least one object run instruction that described targeted solution includes；
According to default execution sequence, perform each described object run instruction, to realize at the fault to described TV
Reason.
In alternatively possible embodiment, described targeted solution is the solution in described manual solution set
Certainly scheme, described fault processing module specifically for:
Obtain at least one object run prompting that described targeted solution includes；
On the screen of described TV, show that each described object run is pointed out successively, so that user grasps according to each described target
Point out and TV is operated.
In alternatively possible embodiment, described targeted solution is that fault reports scheme, described operation information
For form in fault, described fault processing module specifically for:
The screen of described TV is shown form in described fault；
Receive the fault message that user inputs in form in described fault；
Described fault message is sent to preset service device.
In alternatively possible embodiment, described device also includes receiver module and more new module, wherein,
Described receiver module is used for, and receives solution more fresh information, and described solution more fresh information includes treating more
New solution；
Described more new module is used for, and according to described solution to be updated, is updated described default solution storehouse.
The third aspect, the embodiment of the present invention provides a kind of TV, including the TV event shown in above-mentioned any one of second aspect
Barrier processing means.
Tv fault processing method, device and TV shown in the embodiment of the present invention, determines TV at fault treating apparatus
After breaking down, obtain TV at least one target operating parameters in preset period of time, according to the ginseng of each target operating parameters
Number state, in default solution storehouse, coupling obtains the targeted solution that fault is corresponding, and according in targeted solution
Operation information, the fault of TV is processed, in this process, when TV breaks down, tv fault processing means
Operational factor according to TV quickly can determine, in default solution storehouse, the targeted solution that this fault is corresponding, and
According to targeted solution, the fault in TV is quickly processed, and then improve tv fault treatment effeciency.
Accompanying drawing explanation
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
In having technology to describe, the required accompanying drawing used is briefly described, it should be apparent that, the accompanying drawing in describing below is this
Some bright embodiments, for those of ordinary skill in the art, on the premise of not paying creative work, it is also possible to
Other accompanying drawing is obtained according to these accompanying drawings.
The application scenarios schematic diagram that the tv fault that Fig. 1 provides for the present invention processes；
The schematic flow sheet of the tv fault processing method that Fig. 2 provides for the present invention；
The schematic flow sheet obtaining target operating parameters method that Fig. 3 provides for the present invention；
The schematic flow sheet obtaining targeted solution method that Fig. 4 provides for the present invention；
The structural representation one of the tv fault processing means that Fig. 5 provides for the present invention；
The structural representation two of the tv fault processing means that Fig. 6 provides for the present invention.
Detailed description of the invention
For making the purpose of the embodiment of the present invention, technical scheme and advantage clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
The a part of embodiment of the present invention rather than whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art
The every other embodiment obtained under not making creative work premise, broadly falls into the scope of protection of the invention.
The application scenarios schematic diagram that the tv fault that Fig. 1 provides for the present invention processes, refers to Fig. 1, including TV 101 He
Scheme server 102, is provided with tv fault processing means (not shown in figure 1), at scheme server 102 in TV 101
Including multiple tv fault solution (hereinafter referred solution), scheme server 102 can be to the TV of TV 101
Fault treating apparatus sends the solution of its storage, and when TV 101 breaks down, tv fault processing means can be automatic
According to solution, rapidly the fault occurred in TV is processed, solve in prior art and tv fault is processed
Inefficient problem.Below, by specific embodiment, the technical scheme of the application is described in detail.
It should be noted that these specific embodiments can be combined with each other, for same or analogous concept below
Or process may repeat no more in certain embodiments.
The schematic flow sheet of the tv fault processing method that Fig. 2 provides for the present invention, refers to Fig. 2, and the method can be wrapped
Include:
S201, after determining that TV breaks down, obtain TV at least one target operating parameters in preset period of time；
S202, parameter state according to each target operating parameters, in default solution storehouse, to obtain fault corresponding for coupling
Targeted solution, wherein, preset solution storehouse and include at least one solution and fortune corresponding to each solution
The parameter state of line parameter, each solution includes the operation information performing TV；
S203, according to the operation information in targeted solution, the fault of TV is processed.
The executive agent of the embodiment of the present invention is tv fault processing means (hereinafter referred fault treating apparatus), this fault
Processing means can be arranged on television, it is also possible to is arranged in the Set Top Box of TV.
In embodiments of the present invention, fault treating apparatus is provided with default solution storehouse, this default solution
Storehouse can be that scheme server sends to TV, and optionally, scheme server can according to the configuration information of TV (such as,
The model of TV, the system version etc. of TV), send the solution mated with the configuration information of TV to TV, in scheme
When solution relevant to this TV in server occurs to update, can send to the fault treating apparatus of this TV and solve
Scheme more fresh information, so that fault treating apparatus is according to solution to be updated, is updated default solution storehouse.
At least one solution and operational factor corresponding to each solution is included in default solution storehouse
Parameter state, each solution can the parameter state of at least one operational factor corresponding, each solution includes
At least one needs the operation information performing TV, and such as, the operation information in solution can be wireless to TV
Network interface card carries out reboot operation, network to TV carries out reconnection operation, caching to TV carries out cleaning operation etc., exemplary
, the default solution storehouse in TV can be as shown in table 1:
Table 1
In the default solution storehouse shown in Fig. 1, when TV breaks down, if the network state parameters of TV is different
Often state, wireless network be abnormality, in save as normal condition, then by solution 1, the fault of TV can be carried out
Process, if the network state parameters of TV be normal condition, in save as normal condition, Set Top Box is when being normal condition, Ke Yitong
Cross solution 2 fault of TV is processed.
Below, the method shown in Fig. 2 embodiment is described in detail.
In actual application, fault treating apparatus can in real time to the running status of each application program in TV,
And each index parameter etc. of TV carries out detecting to determine whether break down in TV, determine electricity at fault treating apparatus
After breaking down in depending on, fault treating apparatus obtains TV at least one target operating parameters in preset period of time, optional
, this target operating parameters can be the internal storage state etc. of the network connection state of TV, TV, and this preset period of time can be event
Barrier processing means detects a period before fault, in concrete application process, can arrange default according to actual needs
The duration of period, for example, it is assumed that preset period of time time a length of 10 minutes, it is further assumed that fault treating apparatus detects in 10: 10 timesharing
Go out TV to break down, then this preset period of time is 10 o'clock to 10: 10.
After fault treating apparatus gets TV at least one target operating parameters in preset period of time, at fault
Reason device obtains the parameter state of each target operating parameters, and optionally, each operational factor all has the parameter area of its correspondence,
When operational factor is in the parameter area of its correspondence, the parameter state of this operational factor is normal condition, and otherwise, this operation is joined
The parameter state of number is abnormality, after fault treating apparatus acquires the parameter state of each target operating parameters,
Fault treating apparatus is according to the parameter state of each target operating parameters, and in default solution storehouse, coupling acquisition fault is corresponding
Targeted solution, optionally, fault treating apparatus can be according to the parameter state of each target operating parameters and each solution party
The parameter state of the operational factor that case is corresponding, determines the matching degree of each solution and target operating parameters, and according to each solution
Scheme and the matching degree of target operating parameters, determine targeted solution at least one solution, concrete, solution party
The parameter state of the operational factor that case is corresponding is the highest with the parameter state concordance of target operating parameters, and solution is transported with target
The matching degree of line parameter is the highest, and optionally, fault treating apparatus can be by N (more than or equal to 1) individual solution the highest for matching degree
Scheme is defined as targeted solution, and matching degree can also be higher than the M (more than or equal to 1) of predetermined threshold value by fault treating apparatus
Individual solution is defined as targeted solution.
After fault treating apparatus determines to obtain targeted solution, fault treating apparatus obtains in targeted solution
Operation information, by performing this operation information to realize the fault of TV is processed, optionally, work as targeted solution
Number when being 1, the fault of TV is processed, when target solution by fault treating apparatus according to this targeted solution
When certainly the number of scheme is multiple, fault treating apparatus can be according to matching degree order from high to low, successively according to each solution
The fault of TV is processed by scheme, until the fault of TV is repaired, for example, it is assumed that the number of targeted solution is 3
Individual, it is designated as solution 1-solution 3 respectively, and the matching degree of these 3 solutions is successively decreased successively, then fault treating apparatus
First according to solution 1, the fault of TV is processed, if the fault of TV is repaired, then stop troubleshooting, if TV
Fault be not repaired, then according to solution 2, the fault of TV is processed, the like, until the fault quilt of TV
Repair, or targeted solution is all used.
Tv fault processing method shown in the embodiment of the present invention, after fault treating apparatus determines that TV breaks down,
Obtain TV at least one target operating parameters in preset period of time, according to the parameter state of each target operating parameters, in advance
If coupling obtains the targeted solution that fault is corresponding in solution storehouse, and according to the operation information in targeted solution,
Processing the fault of TV, in this process, when TV breaks down, tv fault processing means is according to the fortune of TV
Line parameter quickly can determine the targeted solution that this fault is corresponding in default solution storehouse, and solves according to target
Fault in TV is quickly processed by scheme, and then improves tv fault treatment effeciency.
On the basis of embodiment illustrated in fig. 2, owing to TV operational factor in running is a lot, in order to improve electricity
Depending on obtaining the efficiency of target operating parameters, TV can be obtained in preset period of time at least by the most feasible implementation
One target operating parameters (S201 in embodiment illustrated in fig. 2), concrete, shown in Figure 3 embodiment.
The schematic flow sheet obtaining target operating parameters method that Fig. 3 provides for the present invention, refers to Fig. 3, and the method can
To include:
The error code that S301, acquisition fault are corresponding；
S302, determine the target component type that error code is corresponding；
S303, according to target component type, obtain TV at least one target operating parameters in preset period of time, target
The type of operational factor is target component type.
In the embodiment shown in fig. 3, the most corresponding wrong code of fault each of in TV, wherein, different events
The error code that barrier is corresponding may be identical, and this error code is that the application program in television system, TV is pre-in R&D process
If, each error code has at least one parameter type of its correspondence, optionally, and fault, error code, parameter type
Corresponding relation can be as shown in table 2:
Table 2
In actual application, after breaking down on television, presetting when fault treating apparatus needs to obtain TV
During at least one target operating parameters in the period, fault treating apparatus first obtains the error code that fault is corresponding, then obtains
The target component type that this error code is corresponding, then, fault treating apparatus obtains TV in advance according to this target component type
If at least one target operating parameters in the period, wherein, the parameter type of each target operating parameters is this target component
Type.
Exemplary, it is assumed that during TV runs, TV includes 1000 kinds of parameter types, event occurs at TV
After barrier 1, fault treating apparatus obtains the error code 1 of fault 1 correspondence, then obtains the target component of error code 1 correspondence
Type, it is assumed that the target component type of this error code 1 correspondence is parameter type 1-parameter type 10, then fault treating apparatus is only
Need to obtain TV in preset period of time, parameter type be the operational factor of parameter type 1-parameter type 10.
In above process, when fault treating apparatus needs to obtain the TV target operating parameters in preset period of time, therefore
Barrier processing means first obtains the error code that fault is corresponding, and determines the target component type that error code is corresponding, so that therefore
Barrier processing means can obtain the target operating parameters of target component type, the target operating parameters of this target component type be with
The operational factor that fault is relevant, it is to avoid fault treating apparatus obtains at the operational factor unrelated with fault, and then raising fault
Reason device obtains the efficiency of target operating parameters.
On the basis of any one embodiment above-mentioned, preset solution storehouse and include automated solution set, hands
Dynamic solution set and fault report scheme, and accordingly, fault treating apparatus can be by the most feasible implementation
According to the parameter state of each target operating parameters, in default solution storehouse, coupling obtains the targeted solution that fault is corresponding
(S202 in embodiment illustrated in fig. 2), concrete, shown in Figure 4 embodiment.
The schematic flow sheet obtaining targeted solution method that Fig. 4 provides for the present invention, refers to Fig. 4, and the method can
To include:
S401, parameter according to operational factor corresponding to the parameter state of each target operating parameters and each solution
State, determines the matching degree of each solution and target operating parameters；
S402, judge whether automated solution set exists the first solution to be selected, wherein, the first solution to be selected
Scheme is more than first threshold with the matching degree of target operating parameters；
The most then perform S403；
If it is not, then perform S404-S406；
S403, the first solution to be selected is defined as targeted solution；
S404, judge whether manual solution set exists the second solution to be selected, wherein, the second solution to be selected
Scheme is more than Second Threshold with the matching degree of target operating parameters；
If so, S405 is performed；
If it is not, perform S406；
S405, the second solution to be selected is defined as targeted solution；
S406, fault report solution be defined as targeted solution.
In the embodiment shown in fig. 4, automated solution set, manual solution party are included in default solution storehouse
Case set and fault report scheme, and wherein, automated solution set includes multiple automated solution, manually solves
Scheme set includes multiple manual solution, and automated solution is the solution party that fault treating apparatus can automatically process
Case, manual solution is the solution needing user manually to operate TV, and fault reports scheme to be troubleshooting
When device and user cannot process the fault in TV, report, to maintainer, order of seeking help, optionally, preset solution storehouse
Can be as shown in table 3:
Table 3
In actual application, after breaking down on television, when fault treating apparatus needs to obtain this fault correspondence
Targeted solution time, fault treating apparatus can be first according to parameter state and each solution party of each target operating parameters
The parameter state of the operational factor that case is corresponding, determines the matching degree of each solution and target operating parameters, and successively automatically
Solution set, manual solution set and fault report and determine targeted solution in scheme, concrete, work as fault
After processing means determines in automated solution set and obtains targeted solution, then do not continue at manual solution
Set and fault report and determine targeted solution in scheme, when fault treating apparatus does not determines in automated solution set
Obtain targeted solution, then continue to determine targeted solution in manual solution set, the like, until fault
Processing means determines and obtains targeted solution, concrete:
Fault treating apparatus first judges whether there is the first solution to be selected in automated solution set, and this first is treated
Select the solution matching degree with target operating parameters more than first threshold, this first threshold can be set according to actual needs.
If there is the first solution to be selected in automated solution set, then fault treating apparatus is by the first solution to be selected
Scheme is defined as targeted solution.
If there is not the first solution to be selected in automated solution set, then fault treating apparatus judges manually to solve
Whether there is the second solution to be selected in scheme set, this second solution to be selected is big with the matching degree of target operating parameters
In Second Threshold, this first threshold can be set according to actual needs.
If there is the second solution to be selected in manual solution set, then fault treating apparatus is by the second solution to be selected
Scheme is defined as targeted solution.
If there is not the second solution to be selected in manual solution set, then fault is reported solution by fault treating apparatus
Certainly scheme is defined as targeted solution.
It should be noted that in actual application, when fault treating apparatus determines targeted solution, at fault
Reason device can also first obtain and determine each solution and the matching degree of target operating parameters in automated solution set, and sentences
Whether there is the first solution to be selected in disconnected automated solution set, if existing, then fault treating apparatus is without obtaining again
Each solution and the matching degree of target operating parameters in manual solution set, and then avoid fault treating apparatus to perform not
Necessary operation, the like, until fault treating apparatus determines obtains targeted solution.
On the basis of any one embodiment above-mentioned, when the type of targeted solution is different, according to target solution party
Operation information in case, the process that the fault of TV processes (S203 in embodiment illustrated in fig. 2) is the most different, specifically
, including following three kinds of feasible implementations:
A kind of feasible implementation:
Targeted solution is the solution in automated solution set, and operation information is operational order, accordingly,
Fault treating apparatus obtains at least one object run instruction that targeted solution includes, according to default execution sequence, holds
Row each object run instruction, to realize processing the fault of TV, optionally, object run instruction can be cleaning TV
Cache instruction, disconnection TV network instruction, connection TV network instruction etc..
In this kind of feasible implementation, fault treating apparatus can the behaviour of the target in performance objective solution automatically
Instruct, to realize automatically the fault of TV being processed, it is not necessary to user is operated manually, and then improves Consumer's Experience.
It should be noted that after fault is processed by fault treating apparatus according to this targeted solution, fault
Processing means may determine that whether fault has been resolved, if not having, then fault treating apparatus can continue at manual solution
Set determines targeted solution.
Another kind of feasible implementation:
Targeted solution is the solution in manual solution set, and operation information is operation indicating, accordingly,
Fault treating apparatus obtains at least one object run prompting that targeted solution includes, and successively on the screen of TV
Show that each object run is pointed out, so that TV is operated by user according to each object run prompting.
In this kind of feasible implementation, when fault treating apparatus cannot be according to the solution in automated solution set
When fault is processed by scheme, fault treating apparatus can show on the screen of TV that each object run is pointed out, so that
TV is operated by user according to each object run prompting, to realize processing fault, so, by assisting user to solve
Certainly the fault in TV, improves the efficiency solving tv fault.
It should be noted that after fault is processed by fault treating apparatus according to this targeted solution, fault
Processing means may determine that whether fault has been resolved, if not having, then fault treating apparatus can continue fault is reported scheme
Determine targeted solution.
Another feasible implementation:
Targeted solution is that fault reports scheme, operation information to be form in fault, and accordingly, fault treating apparatus exists
Show form in fault on the screen of TV, receive the fault message that user inputs in form in fault, and to preset service
Device sends fault message.
In this kind of feasible implementation, when fault treating apparatus cannot solve according to automated solution set with manually
When certainly the fault of TV is processed by the solution in scheme set, fault treating apparatus can be shown in fault to user
Form, so that fault fills in form in this fault, after user has filled in, can send form in this fault to presetting clothes
Business device, so that technical staff is according to form in the fault in preset service device, processes the fault of TV.
Below, by concrete example, the method shown in above-described embodiment is described in detail.
Exemplary, at TV during playing video, it is assumed that in 10: 10 timesharing, TV occurs in that video card pauses
Fault (hereinafter referred fault 1), it is further assumed that preset period of time time a length of 10 minutes.
Detecting that TV breaks down after 1 at fault treating apparatus, fault treating apparatus first obtains the mistake of fault 1 correspondence
Code 1 by mistake, and obtain the parameter type of error code 1 correspondence, it is assumed that the parameter type of error code 1 correspondence is as shown in table 4:
Table 4
After fault treating apparatus determines the parameter type shown in table 4, fault treating apparatus obtains TV at 10 extremely
10: 10/, the operational factor of 4 kinds of parameter types shown in table 4, it is assumed that the target operating parameters acquired such as table 5
Shown in:
Table 5
| Parameter type | State |
| Internal storage state | Abnormal |
| Network connection state | Abnormal |
| Frequency-conversion processing circuit state | Normally |
Assume again that the automated solution set in the default solution storehouse in fault treating apparatus is as shown in table 6:
Table 6
After fault treating apparatus gets the target operating parameters shown in table 5, fault treating apparatus shown in table 6 from
Dynamic solution set determines targeted solution, due to the ginseng of the operational factor of automated solution 1 correspondence shown in table 6
Number state is 100% with the concordance of the target operating parameters shown in table 5, i.e. automated solution 1 and target operating parameters
Matching degree is 100%, then automated solution 1 is defined as targeted solution by fault treating apparatus.
After automated solution 1 is defined as targeted solution by fault treating apparatus, fault treating apparatus obtains
Operational order in automated solution 1, it is assumed that the operational order in automated solution 1 is: remove internal memory instruction, disconnect net
Network instruction, connection network instruction, then fault treating apparatus performs to remove internal memory instruction, disconnection network instruction, connect network successively
Instruction, to realize processing the fault 1 in TV.
After fault 1 is processed by fault treating apparatus according to automated solution 1, fault treating apparatus judges event
Whether barrier 1 has been resolved, if it is not, then fault treating apparatus continues to determine targeted solution in manual solution set,
Detailed process is similar with said process, the most no longer repeats.
The structural representation one of the tv fault processing means that Fig. 5 provides for the present invention, refers to Fig. 5, and this device includes:
First acquisition module 501, for after determining that TV breaks down, obtains described TV in preset period of time extremely
A few target operating parameters；
Second acquisition module 502, for the parameter state according to each described target operating parameters, in default solution storehouse
Middle coupling obtains the targeted solution that described fault is corresponding, and wherein, described default solution storehouse includes that at least one solves
Certainly scheme and the parameter state of operational factor corresponding to each described solution, each described solution includes described electricity
Depending on the operation information performed；
Fault processing module 503, for according to the operation information in described targeted solution, the fault to described TV
Process.
Tv fault processing means shown in the embodiment of the present invention can perform the technical side shown in said method embodiment
Case, it realizes principle and beneficial effect is similar to, and the most no longer repeats.
In a kind of possible implementation, described first acquisition module 501 specifically may be used for:
Obtain the error code that described fault is corresponding；
Determine the target component type that described error code is corresponding；
According to described target component type, obtain the described TV at least one object run ginseng in described preset period of time
Number, the type of described target operating parameters is described target component type.
The structural representation two of the tv fault processing means that Fig. 6 provides for the present invention, on the basis of embodiment illustrated in fig. 5
On, referring to Fig. 6, described second acquisition module 502 includes determining unit 5021 and acquiring unit 5022, wherein,
Described determine unit 5021 for, according to parameter state and each described solution of each described target operating parameters
The parameter state of the operational factor that scheme is corresponding, determines the matching degree of each described solution and described target operating parameters；
Described acquiring unit 5022 is used for, according to the matching degree of each described solution Yu described target operating parameters,
At least one solution described obtains targeted solution.
In actual application, described default solution storehouse can include automated solution set, manually solve
Certainly scheme set and fault report scheme, and accordingly, described acquiring unit 5022 specifically may be used for:
Judge whether described automated solution set exists the first solution to be selected, wherein, the first solution to be selected
Scheme is more than first threshold with the matching degree of described target operating parameters；
The most described first solution to be selected is defined as described targeted solution；
If it is not, then judge whether to exist in described manual solution set the second solution to be selected, wherein, second treats
Select the solution matching degree with described target operating parameters more than Second Threshold；The most then by described second solution party to be selected
Case is defined as described targeted solution, if it is not, then report solution to be defined as described targeted solution described fault.
Solution in described targeted solution is described automated solution set, described operation information is behaviour
When instructing, described fault processing module 503 specifically may be used for:
Obtain at least one object run instruction that described targeted solution includes；
According to default execution sequence, perform each described object run instruction, to realize at the fault to described TV
Reason.
When solution during described targeted solution is described manual solution set, described troubleshooting mould
Block 503 specifically may be used for:
Obtain at least one object run prompting that described targeted solution includes；
On the screen of described TV, show that each described object run is pointed out successively, so that user grasps according to each described target
Point out and TV is operated.
When described targeted solution is that fault reports scheme, when described operation information is form in fault, described fault
Processing module 503 specifically may be used for:
The screen of described TV is shown form in described fault；
Receive the fault message that user inputs in form in described fault；
Described fault message is sent to preset service device.
Further, described device can also include receiver module 504 and more new module 505, wherein,
Described receiver module 504 is used for, and receives solution more fresh information, and described solution more fresh information includes treating
More new solution；
Described more new module 505 is used for, and according to described solution to be updated, carries out described default solution storehouse more
Newly.
Tv fault processing means shown in the embodiment of the present invention can perform the technical side shown in said method embodiment
Case, it realizes principle and beneficial effect is similar to, and the most no longer repeats.
The embodiment of the present invention also provides for a kind of TV, and this TV includes the tv fault shown in above-mentioned Fig. 5 or Fig. 6 embodiment
Processing means, the structure of the tv fault processing means that this TV includes, realizes principle and accessible beneficial effect,
With the structure of the tv fault processing means shown in Fig. 5 or Fig. 6 embodiment, realize principle and accessible beneficial effect class
Seemingly, the most no longer repeat.
One of ordinary skill in the art will appreciate that: all or part of step realizing above-mentioned each method embodiment can be led to
The hardware crossing programmed instruction relevant completes.Aforesaid program can be stored in a computer read/write memory medium.This journey
Sequence upon execution, performs to include the step of above-mentioned each method embodiment；And aforesaid storage medium includes: ROM, RAM, magnetic disc or
The various media that can store program code such as person's CD.
Last it is noted that various embodiments above is only in order to illustrate technical scheme, it is not intended to limit；To the greatest extent
The present invention has been described in detail by pipe with reference to foregoing embodiments, it will be understood by those within the art that: it depends on
So the technical scheme described in foregoing embodiments can be modified, or the most some or all of technical characteristic is entered
Row equivalent；And these amendments or replacement, do not make the essence of appropriate technical solution depart from various embodiments of the present invention technology
The scope of scheme.
Claims (10)
1. a tv fault processing method, it is characterised in that including:
After determining that TV breaks down, obtain described TV at least one target operating parameters in preset period of time；
According to the parameter state of each described target operating parameters, in default solution storehouse, the described fault of coupling acquisition is corresponding
Targeted solution, wherein, described default solution storehouse includes at least one solution and each described solution pair
The parameter state of the operational factor answered, each described solution includes the operation information performing described TV；
According to the operation information in described targeted solution, the fault of described TV is processed.
Method the most according to claim 1, it is characterised in that the described TV of described acquisition in preset period of time at least one
Individual target operating parameters, including:
Obtain the error code that described fault is corresponding；
Determine the target component type that described error code is corresponding；
According to described target component type, obtain described TV at least one target operating parameters in described preset period of time,
The type of described target operating parameters is described target component type.
Method the most according to claim 1, it is characterised in that according to the parameter state of each described target operating parameters,
Preset coupling in solution storehouse and obtain the targeted solution that described fault is corresponding, including:
Parameter state according to each described target operating parameters and the parameter shape of operational factor corresponding to each described solution
State, determines the matching degree of each described solution and described target operating parameters；
According to the matching degree of each described solution Yu described target operating parameters, obtain at least one solution described
Targeted solution.
Method the most according to claim 3, it is characterised in that described default solution storehouse includes automated solution
Set, manual solution set and fault report scheme, accordingly, transport with described target according to each described solution
The matching degree of line parameter, determines targeted solution at least one solution described, including:
Judge whether described automated solution set exists the first solution to be selected, wherein, the first solution to be selected
It is more than first threshold with the matching degree of described target operating parameters；
The most described first solution to be selected is defined as described targeted solution；
If it is not, then judge whether described manual solution set exists the second solution to be selected, wherein, the second solution to be selected
Certainly scheme and the matching degree of described target operating parameters are more than Second Threshold；The most then by true for described second solution to be selected
It is set to described targeted solution, if it is not, then report solution to be defined as described targeted solution described fault.
Method the most according to claim 4, it is characterised in that described targeted solution is described automated solution collection
Solution in conjunction, described operation information is operational order, according to the operation information in described targeted solution, to described
The fault of TV processes, including:
Obtain at least one object run instruction that described targeted solution includes；
According to default execution sequence, perform each described object run instruction, to realize the fault of described TV is processed.
Method the most according to claim 4, it is characterised in that described targeted solution is described manual solution collection
Solution in conjunction, described operation information is operation indicating, according to the operation information in described targeted solution, to described
The fault of TV processes, including:
Obtain at least one object run prompting that described targeted solution includes；
On the screen of described TV, show that each described object run is pointed out successively, so that user carries according to each described object run
Show and TV is operated.
Method the most according to claim 4, it is characterised in that described targeted solution is that fault reports scheme, described
Operation information is form in fault, according to the operation information in described targeted solution, at the fault to described TV
Reason, including:
The screen of described TV is shown form in described fault；
Receive the fault message that user inputs in form in described fault；
Described fault message is sent to preset service device.
8. according to the method described in any one of claim 1-7, it is characterised in that described method also includes:
Receiving solution more fresh information, described solution more fresh information includes solution to be updated；
According to described solution to be updated, described default solution storehouse is updated.
9. a tv fault processing means, it is characterised in that including:
First acquisition module, for after determining that TV breaks down, obtains at least one in preset period of time of described TV
Target operating parameters；
Second acquisition module, for the parameter state according to each described target operating parameters, mates in default solution storehouse
Obtain the targeted solution that described fault is corresponding, wherein, described default solution storehouse include at least one solution,
And the parameter state of operational factor corresponding to each described solution, each described solution includes performing described TV
Operation information；
Fault processing module, is used for according to the operation information in described targeted solution, at the fault to described TV
Reason.
10. a TV, it is characterised in that include the tv fault processing means shown in claim 9.
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| CN201610428632.7A CN106060538A (en) | 2016-06-14 | 2016-06-14 | Television fault processing method and device, and television |
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