CN105704640B - A kind of information processing method, device, support platform and system - Google Patents
A kind of information processing method, device, support platform and system Download PDFInfo
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- CN105704640B CN105704640B CN201410685516.4A CN201410685516A CN105704640B CN 105704640 B CN105704640 B CN 105704640B CN 201410685516 A CN201410685516 A CN 201410685516A CN 105704640 B CN105704640 B CN 105704640B
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Abstract
The embodiment of the present invention provides a kind of information processing method, device, support platform and system, it is related to the communications field, wherein information processing method includes: from the corresponding relationship between industry short message gateway acquisition user information, merchant information and user information and merchant information;Obtain the operation requests of user;According to the corresponding relationship between the operation requests of the user and the user information and merchant information, merchant information corresponding with the user information is obtained;The result of operation requests is sent to the corresponding trade company's platform of merchant information or returns to user.It can be excavated by support platform according to the registered industry short message gateway accessing data of user, by data exhibiting to service supporting platform.User's registering service support platform is inquired, from maintenance, change operation, and after change operation, is connect automatically by backstage with every profession and trade short message Number for access, and the change message informing of Subscriber Number to trade company.
Description
Technical field
The present invention relates to the communications field, a kind of information processing method, device, support platform and system are particularly related to.
Background technique
In the prior art, service calls can only be beaten one by one when user replaces phone number, tell what its phone number changed
Message (entry-into-force time including new digit and new digit), or log on to registration of website, voluntarily modify personal information, Huo Zheqian
It is notified toward sales counter.Therefore, phone number is changed as user or log-off message notice promptly and accurately is to trade company, deposited
In following drawback:
It is time-consuming and laborious, and be easy to omit.It is original if the number once bound financial business when cell-phone number is nullified
Binding will not be eliminated therewith, abandon cell-phone number again post sales, and the accounts such as shopping website bound before may be logged in by others,
There are account safety hidden danger.
Lacking platform makes user carry out unified query and management to once registered website platform or membership.
Summary of the invention
The technical problem to be solved by the present invention is a kind of information processing method, device, support platform and system are provided, it can
To be excavated by support platform according to the registered industry short message gateway accessing data of user, data exhibiting is put down to business support
Platform.User's registering service support platform is inquired, from maintenance, change operation, and after change operation, passes through backstage and each row
Industry short message Number for access is connected automatically, and the change message informing of Subscriber Number to trade company.
In order to solve the above technical problems, the embodiment of the present invention provides a kind of information processing method, it is applied to support platform,
Include:
Corresponding pass between industry short message gateway acquisition user information, merchant information and user information and merchant information
System;
Obtain the operation requests of user;
According to the corresponding relationship between the operation requests of the user and the user information and merchant information, obtain
Merchant information corresponding with the user information;
The result of operation requests is sent to the corresponding trade company's platform of merchant information or returns to user.
Wherein, between industry short message gateway acquisition user information, merchant information and user information and merchant information
The step of corresponding relationship includes:
The registration inventory based on Subscriber Number is obtained from industry short message gateway, and user's letter is obtained from the registration inventory
Corresponding relationship between breath, merchant information and user information and merchant information.
Wherein, the operation requests of user are as follows: user information change operation request;According to the operation requests of the user, with
And the corresponding relationship between the user information and merchant information, obtain merchant information corresponding with the user information the step of wrap
It includes:
The operation requests of the user are verified;
After being verified, user information change operation notice is initiated to Short Message Service Gateway, and sent from Short Message Service Gateway to user
User information change operation confirmation message;
After receiving the information of user's confirmation of Short Message Service Gateway return, according between the user information and merchant information
Corresponding relationship obtains merchant information corresponding with the user information.
Wherein, after the step of result of operation requests being sent to merchant information corresponding trade company's platform further include:
Receive the processing result that the data that Short Message Service Gateway returns to trade company's platform are handled;
It is updated according to the user information that the processing result saves support platform.
Wherein, the request of user information change operation includes: the corresponding Subscriber Number de-registration request of user information and user's letter
Cease corresponding Subscriber Number change request.
Wherein, between industry short message gateway acquisition user information, merchant information and user information and merchant information
After the step of corresponding relationship further include: obtain the Status Change information of user from crm system.
Wherein, the operation requests of user are as follows: inquiry operation request;According to the operation requests, by the result of operation requests
The step of returning to user include:
It is requested according to Client-initiated inquiry operation, obtains the inquiry operation from the user information that support platform saves
The query result of request;
The query result is directly returned to user.
Wherein, the operation requests of user are as follows: requested from service operations;According to the operation requests, by the knot of operation requests
Fruit returns to the step of user and includes:
It is requested according to Client-initiated from service operations, the corresponding trade company's platform information of the user information is showed into use
Family.
Wherein, after the step of corresponding trade company's platform information of the user information being showed user further include:
User is obtained to the operating result of trade company's platform information from Short Message Service Gateway;
The user information and/or merchant information that support platform saves are updated according to the operating result.
The embodiment of the present invention also provides a kind of information processing unit, is applied to support platform, comprising:
First obtains module, for obtaining user information, merchant information and user information and quotient from industry short message gateway
Corresponding relationship between the information of family;
Second obtains module, for obtaining the operation requests of user;
Third obtains module, for according to the operation requests of the user and the user information and merchant information it
Between corresponding relationship, obtain corresponding with user information merchant information;
Sending module, for the result of operation requests to be sent to the corresponding trade company's platform of merchant information or returns to use
Family.
The embodiment of the present invention also provides a kind of support platform, including device as described above.
The embodiment of the present invention also provides a kind of information processing system, comprising:
Industry short message gateway for obtaining merchant information from trade company's platform, and records the registration initiated to trade company's platform
Corresponding relationship between user information, and record user information and merchant information;
Support platform, for obtaining user information, merchant information and user information and trade company's letter from industry short message gateway
Corresponding relationship between breath;And obtain the operation requests of user;And believed according to the operation requests of the user and the user
Corresponding relationship between breath and merchant information obtains merchant information corresponding with the user information;And by the result of operation requests
It is sent to the corresponding trade company's platform of merchant information or returns to user.
Above-mentioned technical proposal of the invention has the following beneficial effects:
Above-mentioned technical proposal of the invention is believed by obtaining user information, merchant information and user from industry short message gateway
Corresponding relationship between breath and merchant information;Obtain the operation requests of user;According to the operation requests of the user and described
Corresponding relationship between user information and merchant information obtains merchant information corresponding with the user information;By operation requests
As a result it is sent to the corresponding trade company's platform of merchant information or returns to user.So as to infused by support platform according to user
Volume industry short message gateway accessing data are excavated, by data exhibiting to service supporting platform.User's registering service support platform
It is inquired, from maintenance, change operation, and after change operation, is connected automatically by backstage and every profession and trade short message Number for access
It connects, and the change message informing of Subscriber Number to trade company.
Detailed description of the invention
Fig. 1 shows the overall flow figures of information processing method of the invention;
Fig. 2 indicates that industry short message gateway obtains the first pass figure of user and merchant information;
Fig. 3 indicates that industry short message gateway obtains the second flow chart of user and merchant information;
The flow chart of Fig. 4 expression Data Integration process;
Fig. 5 indicates user's operation treatment process and notice merchant flow chart.
Specific embodiment
To keep the technical problem to be solved in the present invention, technical solution and advantage clearer, below in conjunction with attached drawing and tool
Body embodiment is described in detail.
As shown in Figure 1, the embodiment of the present invention provides a kind of information processing method, it is applied to support platform, comprising:
Step 11, between industry short message gateway acquisition user information, merchant information and user information and merchant information
Corresponding relationship;
Step 12, the operation requests of user are obtained;
Step 13, according to the corresponding pass between the operation requests of the user and the user information and merchant information
System obtains merchant information corresponding with the user information;
Step 14, the result of operation requests is sent to the corresponding trade company's platform of merchant information or returns to user.
In the above embodiment of the present invention, by obtaining user information, merchant information and user from industry short message gateway
Corresponding relationship between information and merchant information;Obtain the operation requests of user;According to the operation requests of the user, Yi Jisuo
The corresponding relationship between user information and merchant information is stated, merchant information corresponding with the user information is obtained;By operation requests
Result be sent to the corresponding trade company's platform of merchant information or return to user.So as to by support platform according to user
Registration industry short message gateway accessing data are excavated, by data exhibiting to service supporting platform.The support of user's registering service is flat
Platform is inquired, from maintenance, change operation, and after change operation, is carried out automatically by backstage and every profession and trade short message Number for access
Connection, and the change message informing of Subscriber Number to trade company.
In a specific embodiment of the invention, above-mentioned steps 11 are specifically as follows: obtaining and be based on from industry short message gateway
The registration inventory of Subscriber Number obtains user information, merchant information and user information and trade company's letter from the registration inventory
Corresponding relationship between breath.
Specifically, as shown in Fig. 2, industry short message gateway obtains user information and merchant information, and record Subscriber Number
The process of registration inventory may is that user is voluntarily registered by website, and user bound phone number, comprising:
2.1)
When user's registration trade company, identifying code is obtained by cell-phone number;
2.2) Subscriber Number is sent to user mobile phone by industry short message gateway by trade company's platform;
2.3) user fills in identifying code and is committed to trade company's platform, and backstage verification passes through, that is, succeeds in registration;
2.4) service supporting platform of mobile operator records the above process, and it is clear to extract the registration based on Subscriber Number
It is single, while maintaining the corresponding relationship between merchant information and user information;
As shown in figure 3, industry short message gateway obtains user information and merchant information, and record the registration inventory of Subscriber Number
Process can also be registration number under user's line, by trade company on behalf of registration, comprising:
3.1) user fills in membership information in sales counter or scene;
3.2) trade company is to industry short message gateway synchronization user information;
3.3) mobile operator records the above process by service supporting platform, and it is clear to extract the registration based on Subscriber Number
It is single, while maintaining the corresponding relationship between merchant information and user information;
In a specific embodiment of the invention, the operation requests of user are as follows: user information change operation request;Then above-mentioned step
Rapid 13 may include:
131) operation requests of the user are verified;
132) after being verified, user information change operation notice is initiated to Short Message Service Gateway, and from Short Message Service Gateway to user
Send user information change operation confirmation message;
133) after receiving the information of user's confirmation of Short Message Service Gateway return, according to the user information and merchant information it
Between corresponding relationship, obtain corresponding with user information merchant information.
Wherein, can also include: after step 14
134) processing result that the data that Short Message Service Gateway returns to trade company's platform are handled is received;
135) it is updated according to the user information that the processing result saves support platform.
Wherein, the request of user information change operation includes: the corresponding Subscriber Number de-registration request of user information and user's letter
Cease corresponding Subscriber Number change request.
As shown in figure 5, (only limit is in the number of normal condition to number log off procedure, to shutdown, pin number/pre- pin-shaped state
Number does not provide this service) include:
5.11) user initiates number de-registration request, and the information such as out-of-service time for filling in number;
5.12) front-end platforms such as online business hall receive request, and carry out customer service password authentification;
5.13) after customer service password authentification passes through, the notice of cancellation of Subscriber Number is initiated to industry short message gateway;
5.14) industry short message gateway sends confirmation short message to user terminal;
5.15) user carries out SMS confirmation;
5.16) after receiving user's confirmation short message, the cancellation relevant information of user is notified the institute of the number by Short Message Service Gateway
There is trade company;
5.17) trade company is notified, carries out data processing and (Subscriber Number is deleted from white list customer table or records it
Out-of-service time, effective client to subsequent judgement oneself), while processing result is returned to Short Message Service Gateway;
5.18) Short Message Service Gateway carries out corresponding data processing (in trade company's white list according to the processing result of trade company's platform
Newly-increased record, records the out-of-service time of Subscriber Number, number state, the information such as user's request time) after, to service supporting platform
Initiate data synchronization request;
5.19) after service supporting platform is to related data change, final result is pushed to the front-end platforms such as the net Room, for
Family is checked.
Again as shown in figure 5, number change process is (it is required that will have number to be in normal condition, non-shutdown, pin number/pre- pin-shaped
State) include:
5.21) user initiates number change request, and fills in former number out-of-service time and new digit and new digit
The information such as entry-into-force time;
5.22) front-end platforms such as online business hall receive request, and carry out customer service password authentification;
5.23) after customer service password authentification passes through, the Notification of Changes of Subscriber Number is initiated to Short Message Service Gateway;
5.24) Short Message Service Gateway sends confirmation short message to original number of user;
5.25) user carries out SMS confirmation;
5.26) after receiving user's confirmation short message, the modification information of user is notified all quotient of the number by Short Message Service Gateway
Family;
5.27) trade company is notified, carries out data processing and (the original number of user is deleted or remembered from white list customer table
It records its out-of-service time, while newly-increased new digit and the entry-into-force time of new digit etc., effective visitor to subsequent judgement oneself
Family), while processing result is returned to Short Message Service Gateway;
5.28) Short Message Service Gateway carries out corresponding data processing (in trade company's white list according to the processing result of trade company's platform
Newly-increased record, records the entry-into-force time of user's original number out-of-service time, number state and new digit, new digit, user
The information such as request time) after, data synchronization request is initiated to service supporting platform;
5.29) after service supporting platform is to related data change, final result is pushed to the front-end platforms such as the net Room, for
Family is checked.
Support platform can integrate data after obtaining above-mentioned user information and merchant information, specifically, as schemed
Shown in 4, Data Integration procedure declaration is as follows:
Service supporting platform extracts the user's registration information of industry short message gateway, including the corresponding pass between trade company and user
System, user's registration time etc.;
Service supporting platform extracts the Status Change information of user in crm system daily, while maintaining user in the net time
Corresponding relationship in section between trade company;For user query
Service supporting platform integrates the information extracted above, obtains integrated results and is sent to online business hall, hand
The front-end platforms such as machine business hall.
In a specific embodiment of the invention, after step 11 further include: obtain the Status Change letter of user from crm system
Breath.Wherein, the operation requests of user are as follows: inquiry operation request;Step 14 includes:
141) it is requested according to Client-initiated inquiry operation, obtains the inquiry from the user information that support platform saves
The query result of operation requests;
142) query result is directly returned to user.
As shown in figure 5, user query process includes:
5.31) user either goes to entity business hall to handle query service by the online business hall of website code entry;
5.32) service supporting platform returns the result, and is presented to the user.
In a specific embodiment of the invention, the operation requests of user are as follows: requested from service operations;Step 14 includes: root
It is requested according to Client-initiated from service operations, the corresponding trade company's platform information of the user information is showed into user.
Wherein, after the step of corresponding trade company's platform information of the user information being showed user further include:
User is obtained to the operating result of trade company's platform information from Short Message Service Gateway;
The user information and/or merchant information that support platform saves are updated according to the operating result.
As shown in figure 5, user includes: from service process
5.41) user query finish, if it is desired to when the information of shielded segment businessman or setting unit businessman receive
Between, Self-Service request can be initiated;
5.42) online business hall receives request, and carries out the verification process of customer service password;
5.43) customer service password authentification passes through, and user can carry out information screen to the merchant website platform oneself registered
Operation (can also restore to receive information), can be operated with setting information receiving time section etc.;
5.44) operation information of user is sent to Short Message Service Gateway by online business hall etc., and Short Message Service Gateway carries out data processing
After (changing user to delete to the receiving time of Business Information, or Subscriber Number from the white list client of part businessman),
Data synchronization request is initiated to service supporting platform;
5.45) after service supporting platform is to related data change, data synchronization result is sent to Short Message Service Gateway;
5.46) Short Message Service Gateway sends implementing result to user, at the same to trade company notify user from attended operation.
The above embodiment of the present invention extracts the information of subscriber phone number registration industry short message gateway, passes through business support
Platform and the net Room etc. front-end platforms provide a user inquiry, from maintenance, key change or nullify operation etc. and service;Make user reasonable
Management oneself " businessman ", while self-setting information receives the period, avoids information asymmetry, does not circulate, and it is short to promote industry
Believe the value of gateway;A kind of user is provided to be managed collectively once registered website platform or the membership of oneself
Platform, solve Subscriber Number change or nullify operation after, connect with every profession and trade Short Message Service Gateway progress information change, notify simultaneously
Trade company.
The embodiment of the present invention also provides a kind of information processing unit, is applied to support platform, comprising:
First obtains module, for obtaining user information, merchant information and user information and quotient from industry short message gateway
Corresponding relationship between the information of family;
Second obtains module, for obtaining the operation requests of user;
Third obtains module, for according to the operation requests of the user and the user information and merchant information it
Between corresponding relationship, obtain corresponding with user information merchant information;
Sending module, for the result of operation requests to be sent to the corresponding trade company's platform of merchant information or returns to use
Family.
It should be understood that the embodiment of the device is device completely corresponding with above method embodiment, the above method
All implementations in embodiment can also reach identical technical effect suitable for the embodiment of the device.
The embodiment of the present invention also provides a kind of support platform, including device as described above.
The embodiment of the present invention also provides a kind of information processing system, comprising:
Industry short message gateway for obtaining merchant information from trade company's platform, and records the registration initiated to trade company's platform
Corresponding relationship between user information, and record user information and merchant information;
Support platform, for obtaining user information, merchant information and user information and trade company's letter from industry short message gateway
Corresponding relationship between breath;And obtain the operation requests of user;And believed according to the operation requests of the user and the user
Corresponding relationship between breath and merchant information obtains merchant information corresponding with the user information;And by the result of operation requests
It is sent to the corresponding trade company's platform of merchant information or returns to user.
The above embodiment of the present invention extracts the information of subscriber phone number registration industry short message gateway, in combination with CRM
Middle user in net state information, by the front-end platforms such as service supporting platform and the net Room provide a user inquiry, from safeguard, one
The service such as key change or cancellation operation;User is allowed reasonably to manage oneself " businessman ", while self-setting information receives the period,
It avoids information asymmetry, circulate, promote the value of industry short message gateway;After solving Subscriber Number change or nullifying operation, with
The connection of every profession and trade Short Message Service Gateway carries out information change, while notifying trade company.There is provided user to once registered website platform or
It is the platform that the membership of oneself is managed collectively.
The above is a preferred embodiment of the present invention, it is noted that for those skilled in the art
For, without departing from the principles of the present invention, it can also make several improvements and retouch, these improvements and modifications
It should be regarded as protection scope of the present invention.
Claims (11)
1. a kind of information processing method is applied to support platform characterized by comprising
Corresponding relationship between industry short message gateway acquisition user information, merchant information and user information and merchant information;
Obtain the operation requests of user;The operation requests of the user are the request of user information change operation, inquiry operation request
Or it is requested from service operations;
According to the corresponding relationship between the operation requests of the user and the user information and merchant information, obtains and be somebody's turn to do
The corresponding merchant information of user information;
The result of operation requests is returned into user;
When the operation requests of the user are that user information change operation is requested, according to the operation requests of the user, Yi Jisuo
The step of stating the corresponding relationship between user information and merchant information, obtaining merchant information corresponding with the user information include:
It is verified by operation requests of the front-end platform to the user;After being verified, by the front-end platform to row
Industry Short Message Service Gateway initiates user information change operation notice, and sends user information change from the industry short message gateway to user
Operation acknowledgement information;Through the front-end platform after the information for receiving user's confirmation that the industry short message gateway returns, lead to
It crosses the industry short message gateway and the information of user information change operation is sent to trade company's platform, receive the industry short message gateway
The corresponding pass between processing result and the user information and merchant information handled the data that trade company's platform returns
System obtains merchant information corresponding with the user information.
2. information processing method according to claim 1, which is characterized in that from industry short message gateway obtain user information,
The step of corresponding relationship between merchant information and user information and merchant information includes:
From industry short message gateway obtain the registration inventory based on Subscriber Number, from the registration inventory acquisition user information,
Corresponding relationship between merchant information and user information and merchant information.
3. information processing method according to claim 1, which is characterized in that further include:
It is updated according to the user information that the processing result saves support platform.
4. information processing method according to claim 1 or 3, which is characterized in that user information change operation request include:
The corresponding Subscriber Number de-registration request of user information and the corresponding Subscriber Number change request of user information.
5. information processing method according to claim 1, which is characterized in that from industry short message gateway obtain user information,
After the step of corresponding relationship between merchant information and user information and merchant information further include: obtain and use from crm system
The Status Change information at family.
6. information processing method according to claim 5, which is characterized in that the operation requests of user are inquiry operation request
When;According to the operation requests, the step of result of operation requests is returned to user, includes:
It is requested according to Client-initiated inquiry operation, the inquiry operation request is obtained from the user information that support platform saves
Query result;
The query result is directly returned to user.
7. information processing method according to claim 1, which is characterized in that the operation requests of user are to ask from service operations
When asking;According to the operation requests, the step of result of operation requests is returned to user, includes:
It is requested according to Client-initiated from service operations, the corresponding trade company's platform information of the user information is showed into user.
8. information processing method according to claim 7, which is characterized in that believe the corresponding trade company's platform of the user information
After the step of breath shows user further include:
User is obtained to the operating result of trade company's platform information from industry short message gateway;
The user information and/or merchant information that support platform saves are updated according to the operating result.
9. a kind of information processing unit is applied to support platform characterized by comprising
First obtains module, for obtaining user information, merchant information and user information and trade company's letter from industry short message gateway
Corresponding relationship between breath;
Second obtains module, for obtaining the operation requests of user;The operation requests of the user are as follows: user information change operation
Request, inquiry operation request are requested from service operations;
Third obtains module, between the operation requests and the user information and merchant information according to the user
Corresponding relationship obtains merchant information corresponding with the user information;
Sending module, for the result of operation requests to be returned to user;
When the operation requests of the user are that user information change operation is requested, the third obtains module and is specifically used for: passing through
Front-end platform verifies the operation requests of the user;It is short to the industry by the front-end platform after being verified
Believe that gateway initiates user information change operation notice, and sends user information change operation from the industry short message gateway to user
Confirmation message;Through front-end platform after the information for receiving user's confirmation that the industry short message gateway returns, pass through the row
The information of user information change operation is sent to trade company's platform by industry Short Message Service Gateway, and it is flat to trade company to receive the industry short message gateway
The processing result that is handled of data that platform returns, and according to the corresponding relationship between the user information and merchant information,
Obtain merchant information corresponding with the user information.
10. a kind of support platform, which is characterized in that including device as claimed in claim 9.
11. a kind of information processing system characterized by comprising
Industry short message gateway for obtaining merchant information from trade company's platform, and records the user for the registration initiated to trade company's platform
Corresponding relationship between information, and record user information and merchant information;
Support platform, for from industry short message gateway obtain user information, merchant information and user information and merchant information it
Between corresponding relationship;And obtain the operation requests of user;And according to the operation requests of the user and the user information and
Corresponding relationship between merchant information obtains merchant information corresponding with the user information;And the result of operation requests is returned
To user;The operation requests of user are as follows: the request of user information change operation, inquiry operation request are requested from service operations;
When the operation requests of the user are that user information change operation is requested, further includes:
Front-end platform is verified for the operation requests to the user;After being verified, Xiang Suoshu industry short message gateway hair
User information change operation notice is played, and sends user information change operation confirmation letter from the industry short message gateway to user
Breath;
After the information for receiving user's confirmation that the industry short message gateway returns, the support platform passes through the industry short message
The information of user information change operation is sent to trade company's platform by gateway, is received the industry short message gateway and is returned to trade company's platform
The processing result that is handled of data, and according to the corresponding relationship between the user information and merchant information, obtain with
The corresponding merchant information of the user information.
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CN103222256A (en) * | 2012-11-13 | 2013-07-24 | 华为技术有限公司 | Method, apparatus and system for realizing weibo ringback music service |
CN103747435A (en) * | 2013-12-13 | 2014-04-23 | 宇龙计算机通信科技(深圳)有限公司 | Method for updating registration number of mobile terminal and mobile terminal |
CN103746792A (en) * | 2013-12-31 | 2014-04-23 | 郑盈盈 | Binding, unbinding and binding updating method for third-party application account and mobile phone number |
CN104038552A (en) * | 2014-06-20 | 2014-09-10 | 北京金山安全软件有限公司 | Information updating method and device |
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