CN103679529A - Method and system for calculating banking business handling time based on application for banking businesses - Google Patents
Method and system for calculating banking business handling time based on application for banking businesses Download PDFInfo
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- CN103679529A CN103679529A CN201310673713.XA CN201310673713A CN103679529A CN 103679529 A CN103679529 A CN 103679529A CN 201310673713 A CN201310673713 A CN 201310673713A CN 103679529 A CN103679529 A CN 103679529A
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Abstract
The invention discloses a method and system for calculating banking business handling time based on application for banking businesses. The system comprises a server (101) for processing the application for the banking businesses, a mobile phone appointment server (102), a server (103) for calculating banking business handling time, a server (104) for calculating time for completing the handling banking businesses, a server (105) for calculating time for completing the banking businesses to be handled, a buffer time scheduling module (106) and a client historical data server (107). The method includes the steps that the system receives application for electronic banking businesses, time for completing the handling banking businesses, the calculated time for completing the banking businesses to be handled and buffer time, then calculates time of a possessor of the application for the electronic banking businesses for waiting to handle the businesses in client zero-wait business handling channels in banks, the client zero-wait service handling channel with the minimum waiting time is selected, and then a queuing number bar is printed.
Description
Technical field
The present invention relates to a kind ofly according to banking application form, calculate banking and handle the method and system of time, particularly a kind ofly according to banking application form accurate Calculation banking, handle the method and system of time.
Background technology
In daily life and work, people need often to arrive bank's transacting business, at bank queuing, are universal phenomena.For this phenomenon, there is bank to use number calling machine, after client Dao Liao bank outlets, arrive first on number calling machine and reach one number, then the staff of bank outlets calls out the numbers according to the order of number, handle in turn, although solved order and the comfortableness of custom queueing, also exist the problem of the time of failing to shorten curstomer's site transacting business.No matter be number calling machine, when only taking turns to client and handling, just really start handling of business, for example fill in application form etc., and these clients' running time accounts for whole business handling time significant proportion conventionally.
Client is also necessary to bank outlets' number of getting, although after the number of getting, can save the action of queuing, the rest area rest providing as arrived bank outlets, client must be at bank outlets' equal sign, and the time that client queues up in bank outlets does not obtain any saving.
Practicing the above, mainly there is the problem of losing time in existing bank transacting business.
Chinese patent " a kind of method and system of quick generation banking application form ", can generate fast electronic banking application form, old client " is dripped " after I.D. one second, new client and within ten seconds, is printed various banking application forms after " dripping " I.D., to solve the problem of handling bank business time waste of the prior art.Mou financial institution implements.
Chinese patent " method and system of the banking deadline that a kind of calculating is being handled ", can differentiate a concrete client various banks channel just in time of transacting business, according to historical statistical data, predict all kinds of banking processing and stand-by period, reach the object that reduces pending client's average latency.
Chinese patent " a kind of method and system of banking application form automatic error-correcting ", the banking application form automatic error-correcting that client is filled in, provide alternate item, save the banking application form time that client fills in, allow bank know that in advance the content of client's transacting business and that site can handle, avoid client cannot handle to site, run here and there, bank is caused to harmful effect.
Chinese patent " a kind of method and system of waiting for the banking deadline of handling of calculating ", in the processing time of every banking of accurate Calculation, realizes bank client zero and waits, accurately the object of reservation.
The application of above patent You Ben team is basis of the present invention.
Summary of the invention
The fundamental purpose of the embodiment of the present invention is to provide a kind of and handles the method and system of time according to banking application form calculating banking, and the bank client zero of take waits as target, solves the problem of handling bank business time waste of the prior art.
Summary of the invention
The embodiment of the present invention provides a kind of and has handled the method and system of time according to banking application form calculating banking, system comprises: banking application form processing server (101), mobile phone subscription server (102), calculate banking and handle time server (103), calculate the banking deadline server (104) of handling, calculate and wait for banking deadline (105), the surge time scheduler module (106) of handling, client's historical summary server (107).
Banking application form processing server (101) can generate electronic banking application form fast, old client " is dripped " after I.D. one second, new client and within ten seconds, is printed various banking application forms after " dripping " I.D., internet information querying server, load module, form list, print module, consists of.
Mobile phone subscription server (102) is a kind of Mobile banking that has guided robot, be contained in the banking client on client's mobile phone, when client call out the numbers, while preengaging bank service, can provide a kind of business of most possibly handling according to client's historical summary, provide again 10 alternate items, after client chooses, according to client's historical summary automatic filling banking application form, client only need insert the amount of money or necessary key element.Generate after electronic banking application form, electronic banking application form send described banking application form processing server (101).
Calculate banking and handle time server (103) for receiving electronic banking application form, receive banking deadline, the reception handled and calculate banking deadline, the surge time that wait is handled, thereby calculate client zero that described electronic banking application form possessor can handle this business in each bank and wait transacting business channel required waiting time, the client zero who therefrom selects minimum waiting time waits transacting business channel, print queue's number bar.
The banking deadline that banking deadline server (104) the energy accurate Calculation that calculating is being handled is being handled.
The banking deadline (105) that calculating wait is handled can accurately be waited for the banking deadline of handling.
Surge time scheduler module (106), it is characterized in that: by client's historical summary server (107) provide surge time on same day algorithm, alternative algorithm and surge time on the same day algorithm foundation, according to the selected algorithm of bank clerk, at each bank client zero, wait transacting business channel and add surge time, and surge time, the speed record of the calling out the numbers family historical summary server (107) of seing a visitor out is stored and analyzed.
Client's historical summary server (107), it is characterized in that: for storing client's historical summary, the age, educational background, work unit, historical business personal information, historical business handling time personal information, site busy data every day, site that a concrete client is provided be busy data, the annual busy data in site monthly.
Each bank client zero waits transacting business channel and refers to bank counter, bank self-help machine, Web bank of bank, Mobile banking totally four kinds of zero transacting business channels that wait of bank clients.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those skilled in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
To be that the embodiment of the present invention is a kind of calculate banking according to banking application form and handle the method and system process flow diagram of time figure l.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
EXAMPLE l banking application form calculates banking and handles the time
As shown in Figure l, the embodiment of the present invention
Step 201 banking application form processing server (101), can generate electronic banking application form fast, and old client " is dripped " after I.D. one second, new client and within ten seconds, printed various banking application forms after " dripping " I.D..
Step 202 mobile phone subscription server (102), be contained in the banking client on client's mobile phone, when client call out the numbers, while preengaging bank service, can provide a kind of business of most possibly handling according to client's historical summary, provide again 10 alternate items, after client chooses, according to client's historical summary automatic filling banking application form, client only need insert the amount of money or necessary key element.Generate after electronic banking application form, electronic banking application form send described banking application form processing server (101).
Step 203 is calculated banking and is handled time server (103), be used for receiving electronic banking application form, receive banking deadline, the reception handled and calculate banking deadline, the surge time that wait is handled, thereby calculate client zero that described electronic banking application form possessor can handle this business in each bank and wait transacting business channel required waiting time, the client zero who therefrom selects minimum waiting time waits transacting business channel, print queue's number bar.
Step 204 is calculated the banking deadline server (104) of handling, the banking deadline that accurate Calculation is being handled.
Step 205 is calculated and is waited for the banking deadline (105) of handling, the banking deadline that accurately wait is handled.
Step 206 surge time scheduler module (106), by client's historical summary server (107) provide surge time on same day algorithm, alternative algorithm and surge time on the same day algorithm foundation, according to the selected algorithm of bank clerk, at each bank client zero, wait transacting business channel and add surge time, and surge time, the speed record of the calling out the numbers family historical summary server (107) of seing a visitor out is stored and analyzed.
Step 207 client historical summary server (107), store client's historical summary, the age, educational background, work unit, historical business personal information, historical business handling time personal information, site busy data every day, site that a concrete client is provided be busy data, the annual busy data in site monthly.
In the present invention, applied specific embodiment principle of the present invention and embodiment are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.
Claims (2)
1. according to banking application form calculating banking, handle the method and system of time for one kind, it is characterized in that: banking application form processing server (101), mobile phone subscription server (102), calculate banking and handle time server (103), calculate the banking deadline server (104) of handling, calculate and wait for banking deadline (105), the surge time scheduler module (106) of handling, client's historical summary server (107);
Described banking application form processing server (101), it is characterized in that: can generate fast electronic banking application form, old client " is dripped " after I.D. one second, new client and within ten seconds, is printed various banking application forms after " dripping " I.D., data processing server, internet information querying server, load module, form list, print module, consists of;
Described mobile phone subscription server (102), it is characterized in that: be a kind of Mobile banking that has guided robot, be contained in the banking client on client's mobile phone, when client call out the numbers, while preengaging bank service, can provide a kind of business of most possibly handling according to client's historical summary, then provide 10 alternate items, after client chooses, according to client's historical summary automatic filling banking application form, client only need insert the amount of money or necessary key element;
Generate after electronic banking application form, electronic banking application form send described banking application form processing server (101);
Described calculating banking is handled time server (103), it is characterized in that: for receiving electronic banking application form, receive banking deadline, the reception handled and calculate banking deadline, the surge time that wait is handled, thereby calculate client zero that described electronic banking application form possessor can handle this business in each bank and wait transacting business channel required waiting time, the client zero who therefrom selects minimum waiting time waits transacting business channel, then print queue's number bar;
The banking deadline server (104) that described calculating is being handled, is characterized in that: the banking deadline that accurate Calculation is being handled;
The banking deadline (105) of handling is waited in described calculating, it is characterized in that: accurately wait for the banking deadline of handling;
Described surge time scheduler module (106), it is characterized in that: by client's historical summary server (107) provide surge time on same day algorithm, alternative algorithm and surge time on the same day algorithm foundation, according to the selected algorithm of bank clerk, at each bank client zero, wait transacting business channel and add surge time, and surge time, the speed record of the calling out the numbers family historical summary server (107) of seing a visitor out is stored and analyzed;
Described client's historical summary server (107), it is characterized in that: for storing client's historical summary, the age, educational background, work unit, historical business personal information, historical business handling time personal information, site busy data every day, site that a concrete client is provided be busy data, the annual busy data in site monthly.
2. each bank client according to claim 1 zero waits transacting business channel, it is characterized in that: have bank counter, bank self-help machine, Web bank of bank, Mobile banking totally four kinds of zero transacting business channels that wait of bank clients.
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| CN201310673713.XA CN103679529A (en) | 2013-12-10 | 2013-12-10 | Method and system for calculating banking business handling time based on application for banking businesses |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104484934A (en) * | 2014-12-09 | 2015-04-01 | 南京奥拓电子科技有限公司 | Queuing management method capable of accurately recording data |
| CN107767080A (en) * | 2017-11-14 | 2018-03-06 | 中国银行股份有限公司 | A kind of bank outlets' Service Source dispatching method and device |
| CN108256660A (en) * | 2018-01-02 | 2018-07-06 | 甘肃万维信息技术有限责任公司 | A kind of E-Government reservation system |
| CN109670784A (en) * | 2018-12-07 | 2019-04-23 | 中国银行股份有限公司 | A kind of method, apparatus and system for informing the waiting time |
| CN111311125A (en) * | 2020-03-25 | 2020-06-19 | 中国建设银行股份有限公司 | Method and device for selecting resource linkage scheme among bank outlets based on genetic algorithm |
| CN112669139A (en) * | 2020-12-23 | 2021-04-16 | 江苏苏宁银行股份有限公司 | Bank business handling waiting time analysis system |
| CN114120516A (en) * | 2021-11-26 | 2022-03-01 | 中国农业银行股份有限公司重庆市分行 | Business hall number calling sequence optimization method |
| CN116882711A (en) * | 2023-09-06 | 2023-10-13 | 武汉星际互动智能技术有限公司 | Government affair hall business handling optimization method and system based on big data analysis |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104484934A (en) * | 2014-12-09 | 2015-04-01 | 南京奥拓电子科技有限公司 | Queuing management method capable of accurately recording data |
| CN107767080A (en) * | 2017-11-14 | 2018-03-06 | 中国银行股份有限公司 | A kind of bank outlets' Service Source dispatching method and device |
| CN108256660A (en) * | 2018-01-02 | 2018-07-06 | 甘肃万维信息技术有限责任公司 | A kind of E-Government reservation system |
| CN109670784B (en) * | 2018-12-07 | 2022-02-08 | 中国银行股份有限公司 | Method, device and system for informing waiting time |
| CN109670784A (en) * | 2018-12-07 | 2019-04-23 | 中国银行股份有限公司 | A kind of method, apparatus and system for informing the waiting time |
| CN111311125A (en) * | 2020-03-25 | 2020-06-19 | 中国建设银行股份有限公司 | Method and device for selecting resource linkage scheme among bank outlets based on genetic algorithm |
| CN111311125B (en) * | 2020-03-25 | 2022-06-10 | 中国建设银行股份有限公司 | Method and device for selecting resource linkage scheme among bank outlets based on genetic algorithm |
| CN112669139A (en) * | 2020-12-23 | 2021-04-16 | 江苏苏宁银行股份有限公司 | Bank business handling waiting time analysis system |
| CN112669139B (en) * | 2020-12-23 | 2022-06-28 | 江苏苏宁银行股份有限公司 | Bank business handling waiting time analysis system |
| CN114120516A (en) * | 2021-11-26 | 2022-03-01 | 中国农业银行股份有限公司重庆市分行 | Business hall number calling sequence optimization method |
| CN114120516B (en) * | 2021-11-26 | 2024-04-30 | 中国农业银行股份有限公司重庆市分行 | Method for optimizing business hall number calling sequence |
| CN116882711A (en) * | 2023-09-06 | 2023-10-13 | 武汉星际互动智能技术有限公司 | Government affair hall business handling optimization method and system based on big data analysis |
| CN116882711B (en) * | 2023-09-06 | 2023-12-19 | 武汉星际互动智能技术有限公司 | Government affair hall business handling optimization method and system based on big data analysis |
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Application publication date: 20140326 |