CN103366079B - Occupation burnout evaluation and intervention system - Google Patents
Occupation burnout evaluation and intervention system Download PDFInfo
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- CN103366079B CN103366079B CN201210100229.3A CN201210100229A CN103366079B CN 103366079 B CN103366079 B CN 103366079B CN 201210100229 A CN201210100229 A CN 201210100229A CN 103366079 B CN103366079 B CN 103366079B
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Abstract
The invention aims at providing an occupation burnout evaluation and intervention system. The occupation burnout evaluation and intervention system can evaluate occupation burnout and give an intervention measurement report. At present, detection and intervention means of the occupation burnout mostly needs to be assisted by psychological experts, the occupation burnout is measured mostly through combination with an occupation burnout amount table, precautionary measurements and advices are provided by the experts, the evaluation process is very complex, the evaluation time is long, and intervention in the occupation burnout is neither timely nor convenient. The occupation burnout evaluation and intervention system well solves the above problems, due to the fact that questionnaires are written in real time, a detailed illness state evaluation report and the intervention measurement report are obtained in real time, a detailed precautionary treatment measurement reference is obtained, and the occupation burnout illness state of a patient can be improved by the adoption of the measurements conveniently. The occupation burnout evaluation and intervention system is especially suitable for being applied to the evaluation and intervention of the occupation burnout by medical staff, and can reduce occupation risks and the occurrence of medical nursing error accidents.
Description
Technical field
The present invention relates to computer realm, particularly to being a kind of Job burnout evaluation and test interfering system.
Background technology
Job burnout：" exhausted ", English is " burn-out " it is simply that after-flame, the meaning that burns up are it is also possible to translate into occupation
Asthenia.Usually occur in frequent, the close menial service jobs of human contact, because lasting operating pressure, negative feeling body
Test and psychosoma can be caused tired out and consumption state.Job burnout can behave as physical fatigue, depressed, creation force failure, value
Sense reduces, and the passive states in work also and then can affect whole animation.
Americanism analyticses Freudenberger use it in mental health domains first, for describing within 1974
The body that led to due to the various contradictions running in work process between worker and work, emotion, behavior exhaustion it
Sense.The application of this noun with propose to cause extensive concern in society, and be considered as the occupation disease China of modern now
Come into stage high-incidence season of Job burnout, to work, modern is weary of that the time is shorter and shorter.The investigation display of one, Shanghai：
The people having 33-3% in the same post work crowd of full 2 years occurs in that Job burnout phenomenon, has 2.6% people to suffer from work
Make exhausted disease pavilion.Issued with regard to the second quarter in 2006 according to Han De international advisers company limited on April 18th, 2006《China
Writing brush moral jobs report》Display：" in every profession and trade, 33% company represents that Job burnout situation grows in intensity ".
At present, Job burnout gradually spreads to numerous industries, and in business community increasingly competitive today, enterprise person
Work is in senior management staff or huge responsibility is all born by basic unit, subjects extraordinary mental pressure.Mall information
Fast changing, work rhythm is fast, and pressure makes greatly this colony produce exhausted situation, increasingly severe.Burnt according to Chinese job market
Consider investigation report：Common employee falls into disuse sense up to 64.57%, has 35.54% white collar personage to show work and produces weary mood.
Numerous domestic research shows that China medical worker is Job burnout group of people at high risk, and external Job burnout research is from medical matters earliest
Personnel start.Job burnout, for quality of medical and nursing, has negative influence for the vocational development of itself and life.
Job burnout belongs to mental health domains, has higher disguise, personal very difficult discovery.Detect at present and intervene
Need the assistance of marriage counselor more means, mostly combine Job burnout scale and measure, provide preventive measure suggestion by expert, evaluate
Process is complex, and the evaluation and test time is longer it is impossible to enough timely and conveniently intervene to Job burnout.
Content of the invention
It is an object of the invention to provide a kind of Job burnout evaluates and tests interfering system, Job burnout can be evaluated and tested,
And give intervening measure and enter oneself for the examination announcement, and described exhausted detection interfering system is in the evaluation and test of medical personnel's Job burnout and intervening
Application.
Job burnout of the present invention evaluates and tests interfering system, including：
Data acquisition module, for gathering the data of Job burnout symptom correlation；
Data analysis module, for carrying out statistical analysiss to the data collecting, calculates according to prefabricated point counting rule and comments
Estimate total score；
Data diagnosis module, for according to data results, providing diagnostic comments；
Reporting modules, for output evaluation and test or intervention report；
Wherein, the related data of Job burnout symptom includes the Job burnout rapid evaluation that panellist is carried out；
Described diagnostic module includes：First diagnosis submodule, second opinion submodule, the 3rd diagnosis submodule；
First diagnosis submodule, intervenes submodule including the first order, presets threshold for scoring less than first, export first
Level interference method data, by report submodule output intervening measure report；
Second opinion submodule, intervenes submodule including the second level, presets threshold for scoring higher than first, less than second
During default threshold, export second level interference method data, by report submodule output intervening measure report；
3rd diagnosis submodule, intervenes submodule including the third level；During for scoring higher than the second default threshold, output the
Level Three intervention method data, by report submodule output intervening measure report.
The related data of described collection Job burnout symptom is carried out by the way of filling in questionnaires.
Described prefabricated point counting rule is using general Job burnout scale.
Described first order interference method data is causal prophylaxis, for the people of normal health；Second level interference method number
Prevent and treat according to for preclinical phase, for slight mental maladjustment and maladaptation behavior；Third level interference method data is to face
Bed prevention and treatment, mainly for serious Job burnout patient.
Described Job burnout evaluation and test interfering system, also includes a Job burnout refinement evaluation and test module, for occupation
The detailed evaluation and test of exhausted situation.
Described data acquisition module includes emotional exhaustion data-acquisition submodule, Depersonalization data-acquisition submodule and
Underachievement sense data-acquisition submodule, is acquired to emotional exhaustion data, Depersonalization data and underachievement sense data respectively；
Described data analysis module includes emotional exhaustion analysis submodule, Depersonalization analysis submodule and underachievement sense
Analysis submodule, for calculating assessment according to prefabricated point counting rule；
Described Job burnout refinement diversity module includes emotional exhaustion evaluation and test submodule, Depersonalization evaluates and tests module,
Submodule is evaluated and tested in underachievement sense.
Described emotional exhaustion submodule, Depersonalization submodule and underachievement sense submodule all set 5 default thresholds,
When emotional exhaustion fraction, during Depersonalization fraction corresponding threshold scope corresponding with underachievement sense fraction, evaluated and tested by emotional exhaustion
Submodule, Depersonalization evaluation and test module, underachievement sense evaluation and test submodule transmit out corresponding data, defeated by reporting submodule
Go out state of an illness report of accessment and test.
The described intervening measure report of report submodule output and state of an illness report of accessment and test are supplied to manager, ginseng survey people
Member, panellist family members carry out reference.
Described Job burnout evaluates and tests application in the evaluation and test of medical personnel's Job burnout and intervention for the interfering system, or
Application in the Job burnout evaluation and test of other industries and intervention.
Job burnout of the present invention evaluates and tests interfering system, can process through system and divide by immediately filling in questionnaires
Analysis, provides detailed state of an illness report of accessment and test and intervening measure report, and report can be immediately passed to sufferers themselves, family members or patient
Unit, so that three aspects all know the specific state of an illness, obtains detailed prophylactic treatment measure reference, is easy to patient, family numbers of patients
Make decisions with patient's unit, take which kind of measure to improve the Job burnout state of an illness of patient.
Job burnout of the present invention evaluates and tests interfering system it is provided that the intervening measure of three ranks is advised, respectively
Be first order interference method data be causal prophylaxis, for the people of normal health；Second level interference method data is preclinical phase
Prevention and treatment, for slight mental maladjustment and maladaptation behavior；Third level interference method data is clinical prevention and treatment,
Mainly for serious Job burnout patient.Interference method Data Source is in the psychology therapeutic scheme storing in advance.
Job burnout of the present invention evaluates and tests interfering system, the carrying out of Job burnout can be classified, decline including emotion
Exhaust, Depersonalization and, three dimensions of underachievement sense, classifying ruless use the principle of classification in general Job burnout scale, and
Carry out Job burnout state of an illness evaluation and test respectively in terms of these three, prognosis is divided into 5 ranks, be emotional exhaustion dimension respectively
Spend normal, critical, slight, moderate, five ranks of severe；Depersonalization dimension is normal, critical, slight, moderate, five levels of severe
Not；Underachievement sense dimension is normal, critical, slight, moderate, five ranks of severe；By judgment criteria international at present or
This five ranks have been formulated detailed description, are provided comprehensive evaluation and test information by the arrangement compilation of person's marriage counselor suggestion.
The system of the present invention provide emotional exhaustion, Depersonalization and, the details of underachievement sense three aspect, these because
Element is that medical personnel are easiest to occur, and is particularly suitable for applying in the evaluation and test of medical personnel's Job burnout with intervening, realizes institute
The instant grasp to medical personnel's state of an illness for the side, and advisory opinion is provided, it is easy to the collaborative family numbers of patients of school and take intervention pre-
Anti- measure, immediately controls medical personnel's Job burnout state of an illness, it is to avoid because the responsibility absence of heart that causes of Job burnout and may be right
Cure the sickness to save the patient in medical personnel the adverse effect of generation, a whole set of protective measure is provided for human resourcess.
Brief description
Fig. 1 is the function structure chart of intervening measure report of the present invention；
Fig. 2 is the main mould block structural diagram of present system；
Fig. 3 is the function structure chart of state of an illness report of accessment and test of the present invention；
The Level Three intervention measure method chart of Fig. 4 Job burnout.
Specific embodiment
The present invention is described in further details with specific embodiment below in conjunction with accompanying drawing.
Embodiment 1
The present embodiment combines shown in Fig. 1, and the work process that the present invention is exported with intervening measure report illustrates.
Data acquisition module first, gathers the related data of Job burnout symptom by the way of filling in questionnaires；Then count
According to analysis module, statistical analysiss are carried out to the data collecting, the point counting rule according to general Job burnout scale calculates to be commented
Estimate total score；Assessment total score out is transferred to diagnostic module, is judged by diagnostic module；
First diagnosis submodule, intervenes submodule including the first order, presets threshold for scoring less than first, export first
Level interference method data, by report submodule output intervening measure report；
Second opinion submodule, intervenes submodule including the second level, presets threshold for scoring higher than first, less than second
During default threshold, export second level interference method data, by report submodule output intervening measure report；
3rd diagnosis submodule, intervenes submodule including the third level；During for scoring higher than the second default threshold, output the
Level Three intervention method data, by report submodule output intervening measure report.
For example：Patient first fills in the questionnaire part of Maslach Burnout Inventory, after user has filled in and finished, by prefabricated
Point counting rule, i.e. the point system of Maslach Burnout Inventory, evaluate PTS, PTS transmits to diagnostic module, and examine
Default threshold contrast in disconnected module, detailed process is as follows：
PTS≤44, judge user's Job burnout degree as the first order, the as people of normal health, at this moment export first
Level intervening measure report, for user, user family members and user unit as prevention and treatment measure reference.
45≤PTS≤63, judge user's Job burnout degree as the second level, as slight mental maladjustment and bad suitable
Answer involved party, at this moment output second level intervening measure report, for user, user family members and user unit as prevention and treatment
The reference of measure.
PTS >=64, judge user's Job burnout degree as the third level, as serious Job burnout patient, at this moment defeated
Go out the third level intervening measure report, for user, user family members and user unit as prevention and treatment measure reference.
The Level Three intervention measure method information of detailed Job burnout can be as shown in Figure 4 structure, the tool of suggestion measure
Body suggestion is summarized as follows：
Tissue is intervened：The intervention task of primary prevention：Popularization Job burnout knowledge, improves work situation, training prevention duty
The exhausted technical ability of industry.Means of intervention：Publicized；Investigation；Education and training；Carry out vocational career management etc..Secondary prevention is done
Pre- task：Set up Job burnout early warning mechanism；Early discovery, early diagnosiss, early intervention.Means of intervention：Job burnout is generally investigated；
It is operated pressure to dredge；Crisis intervention etc..Tertiary prevention intervenes task：Job burnout rehabilitation service is provided.Means of intervention：Work
Adjust；Clinical symptoms are treated；Psychological counseling and therapy etc..
Familial intervention：Primary prevention intervenes task：The construction of happy family life sense；Kinsfolk role, authority's distribution；Family
Contradiction resolution；Deal with difficult, the crisis of careful place construction etc..Means of intervention：Family's construction plan；Communication exchange is trained；Role instructs
Practice；Approval training etc..Task is intervened in secondary prevention：Adjustment family function；Build the home environment slowing down operating pressure.Intervention side
Formula：Set up critical eventss reporting system；Role reinvents training；Demand and resource restructuring；Life style reconstruction etc..Tertiary prevention is done
Pre- task：Encourage Job burnout personnel to face the reality, coordinate it to carry out rehabilitation, assist it to break away from puzzlement.Means of intervention：Build
Vertical information communication system；Supportive treatment；Rehabilitation training etc..
Personal intervention：Primary prevention intervenes task：Actively obtain and accumulated substance resource, social resources and energy resource,
Improve professional competitiveness；Association adapts to role transforming；Strengthen skill training.Means of intervention：Subject learning；Special topic training；OK
For moulding；Good example etc..Task is intervened in secondary prevention：Monitor itself Job burnout trend and level；Find in time and process
Conflict in work and contradiction；Coordinate self demand and target；Improve the technical ability of reply operating pressure.Means of intervention：Seek society
Can support；Psychological consultation；Adjusting training etc..Tertiary prevention intervenes task：Find out reason；Effectively dissolve emotional exhaustion, go human nature
Change and underachievement sense；The continuation reducing valuable resource is lost, and increases the chance obtaining other valuable resources.Means of intervention：
Self regulation；Psychological counseling and therapy etc..
The Level Three intervention measure method information of Job burnout can also additionally set up according to an expert view.
It should be noted that according to different Job burnout design of Scales, the standards of grading of diagnosis（Preset threshold）Meeting
There is difference, this example is only intended to demonstration and illustrates how to carry out three-level division.
Embodiment 2
The present embodiment combines shown in Fig. 3, and the work process exporting state of an illness report of accessment and test to the present invention illustrates.
Data acquisition module first, gathers the related data of Job burnout symptom, by number by the way of filling in questionnaires
According to the emotional exhaustion data-acquisition submodule in acquisition module, Depersonalization data-acquisition submodule and underachievement sense data acquisition
This three partial data is classified by submodule；Then category transmits the emotional exhaustion analysis submodule to data analysis module,
In Depersonalization analysis submodule and underachievement sense analysis submodule, calculated according to the prefabricated point counting rule in these three submodules
The difference score of these three types；Then the score category of three types is transmitted and refine in evaluation and test module to Job burnout
Emotional exhaustion evaluation and test submodule, Depersonalization evaluation and test module, underachievement sense evaluation and test submodule, are transmitted out by these three submodules
Corresponding data, transmits and exports state of an illness report of accessment and test to reporting modules, for the detailed evaluation and test to Job burnout situation.
Prognosis is divided into 5 ranks by three submodules in Job burnout refinement evaluation and test module, be respectively normal,
Critical, slight, moderate, severe, according to the analysis and assessment principle of Maslach Burnout Inventory, delimit the corresponding fraction of each rank
Scope, and each fraction range of detailed description correspondence of the state of an illness is stored the scope in the module, being in, output according to evaluation and test score
These data, to reporting modules, form final state of an illness report of accessment and test.
Claims (3)
1. a kind of Job burnout evaluation and test interfering system is it is characterised in that include：
Data acquisition module, for gathering the data of Job burnout symptom correlation；
Data analysis module, for carrying out statistical analysiss to the data collecting, calculates assessment according to prefabricated point counting rule total
Point；
Data diagnosis module, for according to data results, providing diagnostic comments；
Report submodule, for output evaluation and test or intervention report；
Job burnout refinement evaluation and test module, for the detailed evaluation and test to Job burnout situation；
Wherein, the related data of Job burnout symptom includes the Job burnout rapid evaluation that panellist is carried out；
Described diagnostic module includes：First diagnosis submodule, second opinion submodule, the 3rd diagnosis submodule；
First diagnosis submodule, intervenes submodule including the first order, is less than the first predetermined threshold value for scoring, and the output first order is done
Pre- method data, by report submodule output intervening measure report；
Second opinion submodule, intervenes submodule including the second level, is higher than the first predetermined threshold value for scoring, default less than second
During threshold value, export second level interference method data, by report submodule output intervening measure report；
3rd diagnosis submodule, intervenes submodule including the third level；During for scoring higher than the second predetermined threshold value, export the third level
Interference method data, by report submodule output intervening measure report；
Described data acquisition module includes emotional exhaustion data-acquisition submodule, Depersonalization data-acquisition submodule with low become
Just sense data-acquisition submodule, is acquired to emotional exhaustion data, Depersonalization data and underachievement sense data respectively；
Described data analysis module includes emotional exhaustion analysis submodule, Depersonalization analysis submodule and underachievement sense analysis
Submodule, for calculating assessment according to prefabricated point counting rule；
Described Job burnout refinement evaluation and test module includes emotional exhaustion evaluation and test submodule, Depersonalization evaluation and test submodule, low one-tenth
Just sense evaluation and test submodule；
Described emotional exhaustion is analyzed submodule, Depersonalization analysis submodule and underachievement sense analysis submodule and is all set 5
Predetermined threshold value, when emotional exhaustion fraction, during Depersonalization fraction corresponding threshold range corresponding with underachievement sense fraction, by emotion
Exhaustion evaluation and test submodule, Depersonalization evaluation and test submodule, underachievement sense evaluation and test submodule transmit out corresponding data, by report
Submodule exports state of an illness report of accessment and test.
2. Job burnout according to claim 1 evaluation and test interfering system it is characterised in that：Described Job burnout symptom is related
Data be to be gathered with the mode of questionnaire.
3. Job burnout according to claim 1 and 2 evaluation and test interfering system it is characterised in that：Described Job burnout is commented
Survey application in the evaluation and test of medical personnel's Job burnout and intervention for the interfering system.
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| CN104102848B (en) * | 2014-07-28 | 2018-01-16 | 四川大学 | Clinical somatization classification evaluation system |
| CN110693507A (en) * | 2019-08-30 | 2020-01-17 | 中国民用航空飞行学院 | System for testing psychological health and psychology aid of civil aviation flight trainees |
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| CN101357076B (en) * | 2008-08-08 | 2011-01-26 | 重庆大学 | Remote heart reservation index analysis system and method |
| CN101485574B (en) * | 2009-03-06 | 2010-11-10 | 北京阳光易德科技发展有限公司 | Mental disease monitoring method and system |
| CN101779955B (en) * | 2010-01-18 | 2012-01-04 | 南京大学 | Portable brain function biofeedback instrument |
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