CN103208092B - The system of consultation information is provided based on internet - Google Patents
The system of consultation information is provided based on internet Download PDFInfo
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- CN103208092B CN103208092B CN201310159514.7A CN201310159514A CN103208092B CN 103208092 B CN103208092 B CN 103208092B CN 201310159514 A CN201310159514 A CN 201310159514A CN 103208092 B CN103208092 B CN 103208092B
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Abstract
The invention discloses a kind of systems of the invention based on internet offer consultation information, consultation information business platform, more than one first client for being used for consultation information supply and more than one second client requested for consultation information, the first client and the second client including being set in network server pass through in linking Internet consultation information business platform；The system further includes consultation information database, index data base and the knowledge data base for being set to the server side；Consultation information database, index data base and knowledge data base are called by consultation information business platform；Registration module, supply-demand mode module, instant messaging module, client user's service class determining module are included at least in consultation information business platform.The system based on internet offer consultation information through the invention, can provide operation exchange platform for consultation information supply and demand side, provide more preferably in line service supply and demand service.
Description
Technical field
The system of consultation information is provided based on internet the present invention relates to a kind of.
Background technique
With the continuous development of internet and universal, based on search engine, network forum, Ask-Answer Community acquisition of information side
Formula increasingly becomes the usual way that the public obtains information.Search engine is mainly the side that magnanimity website and webpage are established as to index
Formula, and it is supplied to information issuer；But in contrast this method of service is static information service, can not provide dynamic official communication
Service is ask, it is not that issuer is required as a result, user needs in query result in the sea that this, which will lead to a large amount of query result,
As a result, which results in service offer is ineffective needed for middle searching oneself.User is obtained using network forum or Ask-Answer Community
Win the confidence breath when, party in request proposes problem first, and the question answering person can be answered and be ready by needing to wait, and is possible to obtain oneself
Desired result；Also, the mode that this information for passively obtaining other people helps, it is difficult to obtain accurate information, answerer
The answer given is likely to be mistake, and requesting party is difficult to obtain the counseling services of people specific, with relevant knowledge；And
And between quizmaster and solutionist, service relation, service implementation substantially can not be established in forum or Ask-Answer Community system
Trading activity.
Currently, although having centainly makes demand there are the forum in some vertical fields, community or similar information service system
Person and supplier match, the method for establishing service transacting, but its usual implementation is the universal of field where establishing it
The fixed form of demand is selected for user, and system exports the information such as telephone number, the mailbox of relevant service provider；Usually use
Family needs to be searched and selected in the bulk information of output, and system, which is difficult to provide in Opening field, is similar to its vertical neck
The service in domain.
Existing search, forum, Ask-Answer Community system, information acquiring pattern provides in free mode substantially, had
The personnel of some field correlation experience or professional knowledge provide side mostly for personal interest, the reasons such as take pleasure in helping people for other people
It helps；Knowledge experience and credit in its usual field fail effectively to accumulate, and make it using to obtain income.For the public
Speech, in face of numerous vertical fields, there is serious information asymmetries, search and select by profile, time-consuming
Arduously, difficulty is larger.Therefore, how interpersonal information consulting service is easily obtained on the internet, become urgently to be resolved and ask
Topic.
Summary of the invention
In view of this, providing the system of consultation information, energy based on internet the main purpose of the present invention is to provide a kind of
Operation exchange platform is provided for consultation information supply and demand side, is provided more preferably in line service supply and demand service.
In order to achieve the above objectives, the technical scheme of the present invention is realized as follows:
It is a kind of to provide the system of consultation information based on internet, including the consultation information business being set in network server
Platform, more than one the first client for consultation information supply and more than one second client requested for consultation information
End, first client and second client pass through in consultation information business platform described in linking Internet；The system
System further includes consultation information database, index data base and the knowledge data base for being set to network server side；The consulting letter
Breath database, the index data base and the knowledge data base are called by the consultation information business platform；The consulting
It is true that registration module, supply-demand mode module, instant messaging module, client user's service class are included at least in information business platform
Cover half block；Wherein:
First client is used for consultation information business platform transmission registration request or registration update message, and
After receiving the registration reply message that the consultation information business platform returns, Xiang Suoshu registration module provide new registration information or
The registration information of update；The instant messaging with second client is initiated by the instant messaging module；Receive the official communication
The counsel requests message for asking the second client of information business platform forwarding, provides consultation information for the second client and passes through institute
It states consultation information business platform and is committed to the second client, or provided consultation information is straight by the instant messaging module
It receives and sends to the second client；
Second client receives the consulting letter for sending counsel requests message to the consultation information business platform
Cease the recommendation information of business platform；It is initiated according to recommendation information and by the instant messaging module instant with the first client
Communication；
Registration module, registration request or registration information for receiving the initiation of the first client update request, are the first visitor
Family end provides registration interface, and receives the registration information that the first client is sent by registration interface；It is determined according to registration information
The information of the Service Properties of first client, the scope of business, and be sent in information database；
Client user's service class determining module, for obtaining history that the first client is interacted with the second client i.e.
When communication message, instant communication information is parsed, service attribute information, the industry of the first client are determined according to parsing result
Be engaged in range information, the service level information of the first client, the second client by service precedence information, and be sent to knowledge
In database；
Supply-demand mode module, the counsel requests of the second client for receiving the consultation information business platform forwarding
After message, the Category of consulting of the second client is determined according to counsel requests message, and index data is searched according to Category of consulting
Library determines that the corresponding consultation information of the Category of consulting deposits in the position of consultation information database, finds out and counsel requests
The information of matched consultation information and its corresponding first client is supplied to the consultation information business by the consultation information matched
Platform；
Consultation information database, for storing the instant communication information initiated between the first client and the second client,
The service supply and demand information of first client and the second client, the registration information or register update information of the first client；First
The credit rating information of client and the second client；
Index data base, the index of the consultation information for being stored as storing in consultation information database, establish index with
The mapping relations of its corresponding information storage position；
Knowledge data base, for storing the parsing statistical result to data each in consultation information database, parsing statistics
As a result the information including related information, each data generic between data；The data include what the first client provided
The registration letter of the instant communication information, the first client initiated between counseling services information, the first client and the second client
Breath.
Preferably, in above-mentioned technical proposal, the consultation information business platform, be also used to the first client from it is different
The instant communication information that second client is initiated is counted, and to each and the second client of the first client of statistics
Instant communication information is analyzed and processed, and analysis and processing result is sent to the first client, by the first client to analysis
As a result it is modified supplement, and the analysis and processing result after amendment supplement is sent to the first client, as first client
Data in the knowledge base at end are stored；
It is corresponding, after the first client receives the instant message of consultation information inquiry of the second client transmission, obtain
The keyword of instant message, and matched in the knowledge base of first client using keyword, and matching result is made
It is sent to the second client for instant message, alternatively, being re-used as instant message after being further processed to matching result and being sent to
Two clients.
Preferably, in above-mentioned technical proposal, the consultation information business platform, be also used to the first client from it is different
The instant communication information that second client is initiated is counted, and is analyzed the instant communication information of the first client of statistics
Processing, and the data bank by analysis and processing result in conjunction with the registration information of the first client, as first client；The money
Material library is issued by all second clients.
Preferably, in above-mentioned technical proposal, the registration module is also used to receive retouching with text for the first client transmission
The information on services supplied stated, analysis handles the verbal description of the information provision, and sends to the first client for into one
Step guidance embodies the data and instruction of information provision, and the first client user is made to provide at least one keyword and its corresponding
Set of option, the option are divided into single choice or multiselect both of which；
When information provision has more than two keywords and its option group, the preferential of keyword and its option group is determined
Grade sequence or association dependence；
Wherein, the keyword of information provision and its option group, include at least service content, range, the time, geographical location,
At least one of price.
Preferably, in above-mentioned technical proposal, first client is also used to, and the various consultings for collecting user's input are related
Information, and report to the consultation information business platform；
The consultation information business platform is also used to statistically analyze the consulting correlation letter largely collected from the first client
Breath constructs knowledge data base in conjunction with extensive text corpus；The knowledge data base, which includes at least, to be had and consulting information provision
The related data of keyword and its relevant collocations of corresponding option, sentence pattern template；In conjunction with extensive text corpus, into one
Step building includes at least keyword, the sentence pattern template having for describing demand information, keyword, clause with description information provision
The information of association probability between template；
Using knowledge data base, for the consulting correlation letter of the consulting relevant information and new production collected from the first client
Breath generates index information, and establishes index data base；
According to the counseling services communication message between the first client and the second client, optimize aforementioned knowledge data base；
Optimal way includes: to redefine consulting information provision keyword and its relevant collocations of corresponding option, sentence pattern template；It repairs
Change the association probability between the keyword for describing information provision, sentence pattern template.
Preferably, in above-mentioned technical proposal, the supply-demand mode module, be also used to receive the second client transmission with text
The information of the consultation information demand of word description, analysis handles the verbal description of the demand information, in index data base and knowledge number
Demand for counseling information is matched according in library, consulting relevant information needed for determining the second client, and to the second client
It sends for further guiding the data and instruction for embodying demand information, the second client user of guidance is at least one key
Word and its corresponding set of option are selected；
The keyword and its option group of demander selection, include at least service content, range, time, geographical location, price
In one or more combinations.
Preferably, in above-mentioned technical proposal, ideal money transaction modules are additionally provided in the consultation information business platform
And/or credit evaluation unit, in which:
Ideal money transaction modules, for according to the counseling services transaction shape between the first client and the second client
Condition is that the first client and the second client distribute ideal money；Ideal money is provided for the first client and the second client
Transaction platform settles accounts the ideal money transaction during counseling services；
Credit evaluation unit is that the credit that the first client is arranged is commented for the second client during receiving counseling services
Grade information, and, the first client is the credit rating information of the second client setting, and according to the current letter of credit rating side
With grade, grading setting weight is made by the second client or the first client, weight and corresponding credit rating are made to accumulate and
The credit rating obtained as the second client or the first client；To credit acquired in the second client and the first client
Grading is counted, and the current credit rating of the second client and the first client is determined according to statistical result；According to first
The current credit rating information of client and the second client determines that the counseling services of the first client and the second client are preferential
Grade.
Preferably, in above-mentioned technical proposal, the consultation information business platform is also used to, according to the consulting of the second client
When request message is matched to one or more first clients, at least following information of the first client are sent to the second client
End: credit rating, supplying content, service range, service time, place, price；
The consultation information business platform is also used to, and receives the subscription services of the second client transmission in the first client
At least following information of second client are sent to the first client: in credit rating, demand by request message and when receiving
Appearance, range, time, place, price.
Preferably, in above-mentioned technical proposal, the supply-demand mode module is also used to, and receives the consulting letter of the second client
After ceasing request message, determine that consultation information requests classification according to consultation information request message, and request classification by consultation information
The information of second client is supplied to corresponding first client matched；
Matched first client is also used to, according to received second client consultation information request classification should
Second client is added in corresponding second client side list；
Matched first client is also used to, and is provided and can be mentioned for it for the second client in certain second client side list
For other second client-side informations and/or other first client-side informations of counseling services；
Wherein, counseling services information provided by being also stored in the first client is identical or relevant other first clients
Hold list；
Second client is also used to, and after the consultation information service for receiving the first client for providing counseling services, will also
The information of the first client is supplied to other the second clients serve it.
Preferably, in above-mentioned technical proposal, the consultation information business platform is also used to, and the first client of record is second
Client provides the detailed process of counseling services, and generates counseling services case, in the first visitor for getting counseling services case
After the confirmation of family end and the second client, counseling services case is imported to the counseling services case library established for the first client
In.
Of the invention provides the system of consultation information based on internet, including the consultation information being set in network server
Business platform, more than one for consultation information supply the first client and more than one be used for consultation information request second
Client, the first client and the second client pass through in linking Internet consultation information business platform；The system further includes setting
It is placed in consultation information database, index data base and the knowledge data base of the server side；Consultation information database, index number
It is called according to library and knowledge data base by consultation information business platform；In consultation information business platform include at least registration module,
Supply-demand mode module, instant messaging module, client user's service class determining module.Being mentioned based on internet through the invention
For the system of consultation information, operation exchange platform can be provided for consultation information supply and demand side, provide and more preferably taken in line service supply and demand
Business.
Detailed description of the invention
Fig. 1 for the system that consultation information is provided based on internet of present example composed structure schematic diagram；
Fig. 2 is provides the systematic difference flow chart of consultation information based on internet based on Fig. 1；
Fig. 3 for the system that consultation information is provided based on internet based on Fig. 1 another application flow chart.
Specific embodiment
Fig. 1 for the system that consultation information is provided based on internet of present example composed structure schematic diagram, such as Fig. 1 institute
Show, it is of the invention to provide the system of consultation information based on internet, including the consultation information business being set in network server
Platform, more than one the first client for consultation information supply and more than one second client requested for consultation information
End, first client and second client pass through in consultation information business platform described in linking Internet；The system
System further includes consultation information database, index data base and the knowledge data base for being set to network server side；The consulting letter
Breath database, the index data base and the knowledge data base are called by the consultation information business platform；The consulting
It is true that registration module, supply-demand mode module, instant messaging module, client user's service class are included at least in information business platform
Cover half block.
The present invention passes through the consultation information business platform for being set to interconnection net side, provides accordingly for customer end B and client C
Consultation information service, numerous customer end Bs and client C establish connection by internet and consultation information business platform, and
Consultation information request is initiated based on consultation information business platform and consultation information service is provided.The consultation information business platform can be set
It is placed in one or more servers of network side.
First client, customer end B for example shown in FIG. 1 are asked for sending registration to the consultation information business platform
It asks or registration update message, and after receiving the registration reply message that the consultation information business platform returns, to the note
Volume module provides the registration information of new registration information or update；It is initiated and second client by the instant messaging module
Instant messaging；The counsel requests message for receiving the second client of the consultation information business platform forwarding, is the second client
End provides consultation information and is committed to the second client by the consultation information business platform, or by provided consultation information
The second client is sent directly to by the instant messaging module；Second client client C as shown in Figure 1.
Second client, as client C is received for sending counsel requests message to the consultation information business platform
The recommendation information of the consultation information business platform；It is initiated and the first visitor according to recommendation information and by the instant messaging module
The instant messaging at family end；
Registration module, registration request or registration information for receiving the initiation of the first client update request, are the first visitor
Family end provides registration interface, and receives the registration information that the first client is sent by registration interface；It is determined according to registration information
The information of the Service Properties of first client, the scope of business, and be sent in information database；In the present invention, registration module master
It will be for realizing the collection of the registration information to the first client, it is of course also possible to realize the registration information to the second client
Collection.During the registration information to the first client is collected, it can be worked as according to first client in knowledge data base
The related consultation information of first client etc. in preceding information, consultation information database, provides accordingly for the first client
Registration information suggestion.Registration module of the invention can also be the first visitor after the registration request for receiving the first client
Family end provides corresponding registration information template, and the first client user provides corresponding registration information according to registration information template and is
It can.It should be noted that the registration information template can be generated in advance, it can also be according to the first client of this in knowledge data base
The dynamic generations such as the related consultation information of first client in current information, consultation information database.
Instant messaging module, for providing instant messaging business for the first client and the second client；
Instant messaging module of the invention can be realized by corresponding instant message applications, can borrow dedicated instant messaging
Tool or the online immediate communication tool of webpage are realized.
Client user's service class determining module, for obtaining history that the first client is interacted with the second client i.e.
When communication message, instant communication information is parsed, service attribute information, the industry of the first client are determined according to parsing result
Be engaged in range information, the service level information of the first client, the second client by service precedence information, and be sent to knowledge
In database；
Client user's service class determining module of the invention is mainly the service class to consultation information interaction both sides
It is determined, to be preferably that the high client offer of service class more preferably services, for example high client of service class is provided
More service types, the high client of preferential recommendation service class in consultation information service process, to be different services
The client of rank provides the service of differentiation.
Supply-demand mode module, the counsel requests of the second client for receiving the consultation information business platform forwarding
After message, the Category of consulting of the second client is determined according to counsel requests message, and index data is searched according to Category of consulting
Library determines that the corresponding consultation information of the Category of consulting deposits in the position of consultation information database, finds out and counsel requests
The information of matched consultation information and its corresponding first client is supplied to the consultation information business by the consultation information matched
Platform；
Supply-demand mode module of the invention is in the consultation service request message for receiving the first client or the second client
Afterwards, it according to the service requesting information in business request information, is matched in consultation information database for the client of service request
The first client of corresponding consultation information provider or the second client of consultation information party in request out, and will matched
One client or the second client form client side list, are sent to service provider or consultation information party in request.
Consultation information database, for storing the instant communication information initiated between the first client and the second client,
The service supply and demand information of first client and the second client, the registration information or register update information of the first client；First
The credit rating information of client and the second client；
Index data base, the index of the consultation information for being stored as storing in consultation information database, establish index with
The mapping relations of its corresponding information storage position；
Knowledge data base, for storing the parsing statistical result to data each in consultation information database, parsing statistics
As a result the information including related information, each data generic between data；The data include what the first client provided
The registration letter of the instant communication information, the first client initiated between counseling services information, the first client and the second client
Breath.
In the present invention, the consultation information business platform is also used to send out the first client from the second different clients
The instant communication information risen is counted, and the instant communication information of each and the second client to the first client of statistics
It is analyzed and processed, and analysis and processing result is sent to the first client, analysis result is modified by the first client
Supplement, and the analysis and processing result after amendment supplement is sent to the first client, in the knowledge base as first client
Data stored.
Consultation information business platform of the invention provides online official communication for consultation information provider and consultation information party in request
Ask information service, that is to say, that the first client and the second client mainly realize consultation information transaction by instant message, this
Sample, the instant communication information between the first client and the second client just seem incomparable important, these instant communication information energy
The trade detail of consultation information both sides of supply and demand is fully demonstrated, the demand information of demand for counseling side can be more accurately captured, also can
The consultation service ability of consultation information provider is obtained, ability, consulting can be provided by the consultation information to the first client accordingly
Information provides classification etc. and is automatically determined, and the registration information of the first client is modified and is supplemented；By to instant
The statistics and parsing of communication message, moreover it is possible to generate knowledge base for the first client, facilitating the first client is that the second client mentions
It is supplied for more accurate consultation information, and knowledge base can be relied on, provide automatic consultation information supply for the second client.
It is corresponding, after the first client receives the instant message of consultation information inquiry of the second client transmission, obtain
The keyword of instant message, and matched in the knowledge base of first client using keyword, and matching result is made
It is sent to the second client for instant message, alternatively, being re-used as instant message after being further processed to matching result and being sent to
Two clients.
In the present invention, the supply-demand mode module is also used to, after the consultation information request message for receiving the second client,
It determines that consultation information requests classification according to consultation information request message, and requests classification by the second client by consultation information
Information is supplied to corresponding first client matched；
Matched first client is also used to, according to received second client consultation information request classification should
Second client is added in corresponding second client side list；
Matched first client is also used to, and is provided and can be mentioned for it for the second client in certain second client side list
For other second client-side informations and/or other first client-side informations of counseling services；
Wherein, counseling services information provided by being also stored in the first client is identical or relevant other first clients
Hold list；
Second client is also used to, and after the consultation information service for receiving the first client for providing counseling services, will also
The information of the first client is supplied to other the second clients serve it.
Consultation information business platform of the invention is after receiving the consultation information request message of the second client, according to official communication
It askes information request message and determines that consultation information requests classification, and propose the information of the second client by consultation information request classification
Supply corresponding first client matched.In the present invention, matched first client is according to the second client received
Second client is added in corresponding second client side list by the information at end；It also stores and is provided in first client
Counseling services information is identical or relevant other first client side lists.Matched first client is also used to, and is a certain
The second client in second client side list provide other second client-side informations that counseling services can be provided for it and/or its
His the first client-side information.
In the present invention, the first client can carry out demand again to client side list or provide the matching of information, this is main
The quantity for allowing for the second client to be serviced is relatively more, and the client of consultation information provider may powerlessly be all
Counseling services requesting party provides consultation information, alternatively, the demand direction of consultation information party in request is variant, but consultation information business
Platform can not accurately distinguish the difference of this demand for counseling, for example, for rent a house or other side hire out client for, consult
Ask information may all rent a house, but the demand between these clients be it is opposite, i.e. a side be externally hire out, another party is but
It is to ask rent side；In this way, the first client it is necessary to the client side list that consultation information business platform is provided carry out further into
The matching of row consultation information demand, to provide preferable consultation information service for the second client.
It, can be according to multiple when matching multiple first clients according to consultation information request message in the present invention
The information of first client of highest priority is supplied to the second client by the priority of one client；Alternatively, by priority
The information of higher multiple first clients is supplied to the second client, and the first client that first is made a response as
The first client of counseling services of second client.
In the present invention, the consultation information business platform is also used to send out the first client from the second different clients
The instant communication information risen is counted, and is analyzed and processed to the instant communication information of the first client of statistics, and will be divided
Analyse data bank of the processing result in conjunction with the registration information of the first client, as first client；The data bank is to all
The publication of second client.
In the present invention, so-called data bank is that consultation information provided by the first client services relevant information bank；It should
Data bank mainly counts the information such as the consultation information professional ability of the first client, and as release information to all
Second client is open.In this way, being consulted after the second client initiates the inquiry request of consultation information to consultation information business platform
The first client-side information of consultation information service can be provided to the return of the second client for the second client by asking information business platform,
Second client can the data bank to these the first clients substantially browsed, determine that service can be provided for itself first is objective
Family end, and instant communication information is initiated to selected first client, to obtain corresponding consultation information.
Registration module of the invention is also used to receive the service letter supplied with verbal description of the first client transmission
Breath, analysis handles the verbal description of the information provision, and sends to the first client and embody supply letter for further guiding
The data and instruction of breath makes the first client user provide at least one keyword and its corresponding set of option, the option point
For single choice or multiselect both of which；
In the present invention, by towards the first client terminal quantity it is numerous, these clients initiate registration request when, inevitably
There is the information for not meeting active service situation, alternatively, the registration information that the second client provides has missing or registration information mentions
For lack of standardization, in this case, the registration information that need to be provided the first client is standardized, and the side to guide online
Formula makes it provide specification and accurate registration information, is managed with facilitating to its registration information.
When information provision has more than two keywords and its option group, the preferential of keyword and its option group is determined
Grade sequence or association dependence；
Wherein, the keyword of information provision and its option group, include at least service content, range, the time, geographical location,
At least one of price.
First client is also used to, and collects the various consulting relevant informations of user's input, and reports to the consulting
Information business platform；
The consultation information business platform is also used to statistically analyze the consulting correlation letter largely collected from the first client
Breath constructs knowledge data base in conjunction with extensive text corpus；The knowledge data base, which includes at least, to be had and consulting information provision
The related data of keyword and its relevant collocations of corresponding option, sentence pattern template；In conjunction with extensive text corpus, into one
Step building includes at least keyword, the sentence pattern template having for describing demand information, keyword, clause with description information provision
The information of association probability between template；
Using knowledge data base, for the consulting correlation letter of the consulting relevant information and new production collected from the first client
Breath generates index information, and establishes index data base；
According to the counseling services communication message between the first client and the second client, optimize aforementioned knowledge data base；
Optimal way includes: to redefine consulting information provision keyword and its relevant collocations of corresponding option, sentence pattern template；It repairs
Change the association probability between the keyword for describing information provision, sentence pattern template.
In the present invention, supply-demand mode module is also used to receive the consultation information with verbal description of the second client transmission
The information of demand, analysis handles the verbal description of the demand information, to demand for counseling in index data base and knowledge data base
Information is matched, consulting relevant information needed for determining the second client, and is sent to the second client for further drawing
The data and instruction for embodying demand information is led, the second client user of guidance is at least one keyword and its one group corresponding
Option is selected；
The keyword and its option group of demander selection, include at least service content, range, time, geographical location, price
In one or more combinations.
In the present invention, ideal money transaction modules (not shown in figure 1) is additionally provided in the consultation information business platform
And/or credit evaluation unit (not shown in figure 1), in which:
Ideal money transaction modules, for according to the counseling services transaction shape between the first client and the second client
Condition is that the first client and the second client distribute ideal money；Ideal money is provided for the first client and the second client
Transaction platform settles accounts the ideal money transaction during counseling services.
The present invention is by providing ideal money for the first client and the second client, and it is virtual to support that consultation information uses
Currency is traded, and the first client and the second client is facilitated to carry out consultation information interaction, is the first client and the second visitor
Family end provides preferably service.Further to encourage the first client and the second client, the present invention can support ideal money
Exchanging between real money.
Credit evaluation unit is that the credit that the first client is arranged is commented for the second client during receiving counseling services
Grade information, and, the first client is the credit rating information of the second client setting, and according to the current letter of credit rating side
With grade, grading setting weight is made by the second client or the first client, weight and corresponding credit rating are made to accumulate and
The credit rating obtained as the second client or the first client；To credit acquired in the second client and the first client
Grading is counted, and the current credit rating of the second client and the first client is determined according to statistical result；According to first
The current credit rating information of client and the second client determines that the counseling services of the first client and the second client are preferential
Grade.
In the present invention, for the first client of specification and the second client consultation information provide and receive process in row
For after consultation service, the first client and the second client other side can carry out credit rating each other.The present invention
In, it will it is that its made credit rating distributes weight, the credit rating of itself according to the credit grade of credit rating person itself
With the product of weight, as rising to the credit rating value of consultation service other side.In the present invention, the credit rating of client is client
The more important foundation of priority height, the higher client of credit grade obtain the chance of consultation service service and are other
Client provides the chance of consultation service service for the more of client more lower than credit grade.
In the present invention, the consultation information business platform is also used to, according to the demand for counseling request message of the second client
When being matched to one or more first clients, at least following information of the first client are sent to the second client: credit
Grading, supplying content, service range, service time, place, price；
The consultation information business platform is also used to, and receives the subscription services of the second client transmission in the first client
At least following information of second client are sent to the first client: in credit rating, demand by request message and when receiving
Appearance, range, time, place, price.
In the present invention, the consultation information business platform is also used to, and is recorded the first client as the second client and is provided official communication
The detailed process of service is ask, and generates counseling services case, in the first client for getting counseling services case and the second visitor
After the confirmation at family end, it is in the counseling services case library of the first client foundation that counseling services case, which is imported,.
In the present invention, the counseling services case library property of can choose the second client is opened, is such as collecting the second client
After the expense at end, it is opened；Alternatively, being opened after the ideal money for collecting the second client to it；Alternatively, the second client
After the credit grade at end reaches established standards, it is opened.The counseling services case that second client passes through the first client of reading
Example library, the identical or close consultation information of the consultation information demand current desired with itself can be obtained, it may not be necessary to again with phase
The first client for answering initiates counsel requests, thus the asking questions of currently being faced of settling a dispute by the parties concerned themselves.
Fig. 2 is provides the systematic difference flow chart of consultation information based on internet based on Fig. 1, as shown in Fig. 2, below
By taking the registration of the first client consultation information as an example, technical solution of the present invention is illustrated, specifically includes the following steps:
Step 201, the first client (service provider) registers account number, registration related information, these information generally include
Account user name, password, gender, age, occupation, address etc..
Step 202, the first client user fills in or selects the place field for the service of capable of supplying.
Step 203, the first client user is searched by consultation information business platform, selects same domain or be associated with field
Consultation information supplier stores into the relevant provider database in its field, in this way, consultation information business platform can be by the
The consultation information business platform of one client is easily inferred to the counseling services information of first client.
Step 204, user chooses whether further perfect service information, and "Yes" is selected to execute step 205, and "No" is selected to hold
Row step 208.
Step 205, user also may include the data such as picture, voice, video by verbal description, the service to being supplied
Information is further described；It stores in the data of supplier field.
Step 206, according to step 202, step 203, the data of step 205, it is submitted to cloud consultation information business platform, with
Obtain the data and instruction that guidance embodies information provision.
Step 207, according to step 206 obtain data and instruction, guidance user selection or fill in associative key and its
Option group is combined including at least the one or more in service content, range, time, geographical location, price；Multiple keywords
And its when option group, opposite priority orders or association dependence are set；It stores in supplier's domain knowledge base.
Step 208, user chooses whether to increase other service items, and "Yes" is selected to execute step 202, and "No" is selected to execute
Step 209.
Step 209, the preservation of consultation information business platform is submitted the data to, process is terminated.
Fig. 3 for the system that consultation information is provided based on internet based on Fig. 1 another application flow chart, as shown in figure 3,
The interaction flow of information consulting service is obtained for consultation information demander, specifically includes the following steps:
Step 301, demander (client C) verbal description service requirement information, and it is sent to consultation information business platform.
Step 302, consultation information business platform, which issues, guides the data and instruction for embodying demand information to client C.
Step 303, the consultation information business platform information that information and step 301 are sent according to demand, starts supply and demand
With module, the provider information of matching demand is issued to client C, i.e. triggering step 305.
Step 304, user is dealt into consultation information business platform, according to pathfinder selection keyword and its corresponding option with more
New supply-demand mode screening conditions.
Step 305, consultation information business platform issues the provider information of matching demand to client C；Step 302, step
Rapid 303, step 304, step 305, it can be understood as multiple information friendship can be carried out between client and consultation information business platform
Mutually, consultation information business platform can repeatedly asynchronous transmission information to client C.
Step 306, the user of client C selects according to the provider information of the matching demand issued to customer end B application
Subscription services, the subscription services be can the services of the conditions such as setting time, price invite.
Step 307, the reservation of client C and demander information are sent to customer end B by consultation information business platform.
Step 308, customer end B selection accepts or rejects service reservation, and information is sent to consultation information business platform.
Step 309, whether consultation information business platform notice client C subscription services are received, if by receiving, client
Hold C starting.
Step 310, if do not received, it can be re-execute the steps 306 or step 304, or terminate process.
Step 310, the ideal money of user's pre-paid agreement, is recorded consultation information business platform, and confirmation starts this
Counseling services transaction.
Step 311, the pre-paid of the foundation of consultation information business platform notice customer end B service relation and demander
Message.
Step 312, both sides of supply and demand are linked up by instant messaging；If thinking that the service of customer end B is insufficient in linking up
When with meet demand, customer end B can recommend other service providers, starting step 313 to client C；Otherwise, client C can
Step 322 is executed, step 323 can be performed in customer end B.
Step 313, customer end B recommends customer end B 2, and information is sent to cloud service A.
Step 314, the relevant provider information of customer end B 2 is issued client C by cloud service A, demander may be selected be
It is no to apply servicing to customer end B 2, if yes then enter step 315, step 312 otherwise can be continued to execute.
Step 315, client C applies servicing by cloud service A to customer end B 2, and the application service is that can set valence
The service of the conditions such as lattice is invited.
Pass through specific example, the essence for technical solution that the present invention is furture elucidated again below.In the present invention, demander is
Second client of the present invention, supplier are the first client, are no longer made an explanation one by one.
Citing 1, child is sick, the demander of expert doctor's diagnosis and treatment to be looked for, and inputs text in the client of oneself in user
Describe: " what if child's whole body has played red pimple? "
System (consultation information business platform) of the invention analyzes verbal description, is matched, and mentions for the demander of diagnosis and treatment
For counseling services supplier；Demander checks the data of candidate diagnosis and treatment service provider, understand its credit evaluation, case history,
The information such as specialty background；
Demander establishes service relation with supplier by reservation application, is linked up with instant messaging；
Diagnosis and treatment service provider: " what allergy whether child eaten, or contacts what chemicals? "
Diagnosis and treatment demander: " any special thing is not eaten, chemicals was not also contacted, is exactly to go to park yesterday
Play, back after red pimple has been started with regard to whole body ... "
Diagnosis and treatment service provider: " being spring now, it may be possible to pollen hypersensitivity "
Diagnosis and treatment demander: " uh, the present Huadu in park has been opened very much ... "
Thus diagnosis and treatment service provider judges that the probability of child's pollen hypersensitivity is higher, recommend associated specialist to diagnosis and treatment demander
B2, B2 may be a member that diagnosis and treatment service provider is included in its related fields relation chain, it is also possible to this system matching search
The candidate listed, diagnosis and treatment service provider help diagnosis and treatment demander to make a choice.
When diagnosis and treatment demander receives to recommend and when establishing service relation with B2, diagnosis and treatment service provider and diagnosis and treatment demander
It links up information and shares to B2 automatically, B2, which may be serviced individually, just to be solved the problems, such as diagnosis and treatment demander, it is also possible to which diagnosis and treatment service supplies
The person of answering and B2 help diagnosis and treatment demander to further appreciate that situation jointly, and problem is made clear, and then recommend supplier B3.
At the end of counseling services, this system can guide both sides of supply and demand for this service evaluation other side, and record whole
The information such as the Content of communciation that is generated in a service process, the supplier being related to and its sequencing, evaluation result.
This system also can provide tool for supplier, guide it by knowledge experience data structured, for this example, this
The bootable diagnosis and treatment demander of system extracts keyword " red pimple " and its corresponding option group, as follows:
1, " what allergy eaten "；
2, " any chemicals contacted "；
3, " pollen hypersensitivity "；
Diagnosis and treatment demander can modify the multiple keywords and option group similar with arranging, as a kind of structural knowledge number
According to consultation information business platform is arrived in storage.
As the demander C2 for having similar situation, when problem description is containing keyword " red pimple ", this system can priority match
To diagnosis and treatment service provider for C2 candidate.
This system also will guidance user to keyword " red pimple " and its corresponding option group (1, " what mistake eaten
It is quick "；2, " any chemicals contacted "；3, " pollen hypersensitivity "；) selected；
If C2 has been selected " pollen hypersensitivity ", this system can Auto-matching go out B2 for candidate, further, C2 and B2
When generating counseling services relationship, this system thinks that the knowledge of B accumulation substantially provides help to C2, therefore will pass through increasing to B
The modes such as accretion point, ideal money, credit evaluation make B obtain value income, to motivate supplier to accumulate more knowledge experiences.
As described in this example, for C during the counseling services of acquisition, supplier B, the B2...... being related to form a supply
Person's chain；
This system can be by the statistics to a large amount of actual supplier's chains, and supplier B is on certain problem domain for deduction, institute's energy
The case where relative position of offer service level, and conduct accordingly, problem makes degree clear according to demand, the ginseng of supply-demand mode
Examine one of element.
Popular says, the supplier of rear end in supplier's chain, degree of specialization is higher, and therefore, problem is indefinite
When, priority match front end, problem is more clear, in the backward end matching.
This system can also count supplier's effective service (that is, the service for obtaining front evaluation) number in the present system,
Time, place (such as IP address), fields etc., to obtain the relevant liveness in supplier and time, place, field.
This system is when calculating supply-demand mode is spent, also using its liveness as one of reference feature.Generally, the higher supply of liveness
Person, the wish for providing service for other people is higher, therefore this system is by priority match.
This system can count the credit appraisal of practical counseling services supplier and demander to other side, by largely in this way
Double-evaluation data can calculate the user of both sides of supply and demand its credit evaluation value.It is common, the high user of credit evaluation value,
The credit appraisal made is with a high credibility, and calculating weight also will be high；And credit evaluation is worth low user, the credit appraisal made can
Reliability is low, and calculating weight also can be low.
This system is when doing supply-demand mode, also using credit evaluation value as one of reference feature.
In general, the demander that credit evaluation value is high, it is candidate can preferentially to obtain the high supplier of credit evaluation value；Credit is commented
The low demander of valuation also by payment ideal money or can pay more contributions, to obtain the high supplier of credit evaluation value
It is candidate.
This system includes the demander for encouraging to live through effective counseling services, its knowledge experience obtained is shared
Mechanism.
The demander of counseling services also just becomes a supplier in this way, can have the demander of Similar Problems to provide to those
Service, becomes the bridge contacted between issue requirement person and associated specialist.
Citing 2, is prototype with example 1, illustrates how counseling services supplier applies this system
In this system, there is corresponding database in the settable one or more service fields of each supplier, each field,
Include:
1, provider database includes identical or related fields provider information
2, demander database, the demander information comprising consulting, reserving application, active service
3, case library, the message record comprising active service information
4, knowledge base includes the knowledge rule etc. for automatic question answering
5, data bank, comprising introducing field relevant knowledge, the contents such as supplier's background introduction
Provider database, counseling services supplier can pass through cloud consultation information business when a certain service field is arranged
The function of search of platform, find with oneself set by other identical and relevant suppliers of field, be added to the supply of oneself
In person's database.This have the advantage that this system is easy to the realm information being arranged according to other suppliers, consulted to determine
Ask service field set by service provider；Counseling services supplier can also save some repetitive operations, Er Qieke
During active service, other suppliers are recommended convenient for demander.
Demander database, when the information of counseling services supplier is showed counseling services to need by the supply-demand mode of this system
When the person of asking, including the subsequent possible service case for consulting counseling services supplier of counseling services demander, reservation application is issued, into
The demander number of counseling services supplier can be gradually recorded in the processes such as row counseling services, the relevant information of counseling services demander
According in library.
In real life, supply and demand be often it is opposite, for example, patient need look for a doctor, doctor is also required to look for patient.For
For counseling services supplier, both demanders belong to the relevant service field of two differences.
In the present system, counseling services supplier is convenient to mutually draw patient and doctor by demander database
It recommends, them is made to establish service relation.If the information that counseling services supplier provides is enough, counseling services supplier is being received
When the reservation application of counseling services supplier, counseling services supplier B2 directly can be recommended into counseling services supplier, without
It must be linked up by instant messaging；If counseling services supplier and counseling services supplier B2 have reached effective counseling services,
Counseling services supplier can also obtain income (if increased integral, obtaining ideal money, improve credit evaluation value etc.).
Case library, the case history of supplier judge demander the confidence level, professional skill, field of supplier
With offers helps such as degree；Moreover, some cases are likely to solve the problems, such as demander direct help.
For just objective and secret protection the necessity for guaranteeing case, in this system, party involved in case,
It is unable to modification record content, but can all apply " disclosing " or " hiding " record, personal non-sensitive part can also be marked, it is desirable that system
It hides.Only when both sides are both configured to " disclose ", this system is likely to provide it to other users retrieval, consult.
This system encourages user to disclose case history, and setting mechanism, when the case obtains the front of other demanders
When evaluation, party's income of present case is given.
Knowledge base, supplier guide through this system, and pertinent arts experience is carried out to the data of structured representation, storage
Library.
Knowledge base with keyword and its corresponding option group for basic data cell, including multiple keywords and option group it
Between sequencing, dependence etc., further include the relevant procedure script of knowledge processing, with sets of data etc..
In conjunction with knowledge base, this system can provide automatic question answering link, as described for example 1, counseling services supplier for demander
Knowledge base in comprising such as:
A. " red pimple " (1, " what allergy eaten "；2, " any chemicals contacted "；3, " pollen hypersensitivity "；)
B. " pollen hypersensitivity " (1, had before pollen hypersensitivity experience；2, it is undergone before without pollen hypersensitivity；)
C. (a:3- > b)
……
Data c indicates that b relies on the option 3 of a.
The knowledge base of numerous field suppliers can be carried out statistical induction, and further guide in turn by this system
Supplier modifies perfect, realizes that the content of common part is gradually unified.Demander can avoid in this way, into multiple supplies
When the automatic question answering link of person, it is repeated several times and answers, and supplier also can get the demander information of unified standard, with provider
Just quickly service.
Automatic question answering link based on knowledge base, for demander in the supplier for judging system matches, if really
Meet the demand of oneself in fact, it is clear that there is help；Also it can solve the problems, such as that some general character are strong to a certain extent for demander.
Further, supplier's knowledge base can also include procedure script, and external special application program provides more specially
The automation services of industry.
This system encourages supplier to increase and improve its knowledge base, and this system can collect demander to the knowledge base of supplier
It is more for obtaining front evaluation using the evaluation information of (such as: automatic question answering link), give reward (increase integrate, virtual goods
Coin etc.)；
Also some statistical data can be provided to supplier, it is promoted to improve knowledge base.
Data bank, for example, it is some illustrate introduce text, picture, video, audio etc. can not structuring content, this system
Also memory space is provided for supplier, also includes establishing the tools such as index, classification, management.Data bank is conducive to demander search
With access provider information；The data that keyword and its corresponding option can trigger can also be arranged in knowledge base in supplier,
The docking for realizing knowledge base and data bank, in this way, demander can understand more relevant information data in automatic question answering link.
Citing 3 finds household services, the nurse's demander C for looking after old man is employed to want to look for a women, 30 years old age left side
It is right, be of excellent character, patiently, can cook, distance is close, household, the suitable nurse of price do not accompany and attend to old man.
The web station system of traditional offer household services is retrieved using structured database using SQL statement
Inquiry.
For conditions such as " being of excellent character, patiently " as described in this example, it is difficult to use data representation；And different users has
The demand condition of various personalization, the structured database of legacy system can not cover excessive condition field；Its accurate
With field data, carry out the mode of condition filter data, also determine it be difficult to realize such as " 30 years old or so, be of excellent character, have it is resistance to
The heart, can cook, distance it is close " matching of condition in this way.
There are also in actual society, counseling services demander will find the nurse for exactly matching the requirement of its condition, often
Be also it is highly difficult, usually it might be that " distance that can cook is remote, apart from the close time is improper, the time is suitably resistance to
Heart difference " etc..
Therefore, in actual conditions, demander needs are balanced compromise between each condition.Traditional Database Systems,
User needs to carry out the SQL query of repeatedly each field combination, and operating procedure is various, it is virtually impossible to complete.
The condition matching process that this system uses, be using data such as word's kinds, word association probability in knowledge base,
It guides user by demand condition, is converted into the component of numerical value expression, constitutes a vector.
Such as: the age: 30, moral standing: 5, it cooks: 3, place: [30,60] ...
One of bootstrap technique: keyword and its corresponding option are provided, (option can be a numerical intervals, pass through cunning
Block button is selected) it is selected for user；User can increase and decrease keyword and its corresponding option, also can adjust sequence,
Indicate the difference of its priority.
Have again and be exactly, the word for including in natural language, such as " good-bad ", " high-low ", " far-near " are largely described
Word,
For describing the fringe of some attribute, can be indicated with a numerical intervals.This system is regular according to this,
Identification and extraction associative key, converting numerical value for demand condition indicates.
The information that this method is suitable for both sides of supply and demand indicates.When this system carries out supply-demand mode, using the weighting between vector
Range formula calculates matching degree.This manner it is achieved that it is candidate to provide the high supplier of comprehensive matching degree for demander.Obviously,
User obtains query result, becomes convenient and efficient, greatly improve the efficiency in the data or weight for adjusting each condition.
The foregoing is only a preferred embodiment of the present invention, is not intended to limit the scope of the present invention.
Claims (8)
1. a kind of provide the system of consultation information based on internet, which is characterized in that the system comprises be set to network service
Consultation information business platform in device, more than one for the first client of consultation information supply and more than one for seeking advice from
Second client of information request, first client and second client pass through consultation information described in linking Internet
In business platform；The system also includes the consultation information database, index data base and the knowledge that are set to network server side
Database；The consultation information database, the index data base and the knowledge data base are by the consultation information business
Platform calls；Registration module, supply-demand mode module, instant messaging module, visitor are included at least in the consultation information business platform
Family end subscriber service class determining module；Wherein:
First client for sending registration request or registration update message to the consultation information business platform, and is receiving
After the registration reply message returned to the consultation information business platform, Xiang Suoshu registration module provides new registration information or update
Registration information；The instant messaging with second client is initiated by the instant messaging module；Receive the consulting letter
The counsel requests message for ceasing the second client of business platform forwarding, provides consultation information for the second client and by the official communication
It askes information business platform and is committed to the second client, or provided consultation information is directly sent out by the instant messaging module
It send to the second client；
Second client receives the consultation information industry for sending counsel requests message to the consultation information business platform
The recommendation information of business platform；The Instant Messenger with the first client is initiated according to recommendation information and by the instant messaging module
News；
Registration module, registration request or registration information for receiving the initiation of the first client update request, are the first client
Registration interface is provided, and the registration information that the first client is sent is received by registration interface；First is determined according to registration information
The information of the Service Properties of client, the scope of business, and be sent in information database；
Client user's service class determining module, the history Instant Messenger interacted for obtaining the first client with the second client
Message is interrogated, instant communication information is parsed, service attribute information, the business model of the first client are determined according to parsing result
Enclose information, the service level information of the first client, the second client by service precedence information, and be sent to knowledge data
In library；
Supply-demand mode module, the counsel requests message of the second client for receiving the consultation information business platform forwarding
Afterwards, the Category of consulting of the second client is determined according to counsel requests message, and index data base is searched according to Category of consulting, really
The fixed corresponding consultation information of the Category of consulting deposits in the position of consultation information database, finds out and the matched official communication of counsel requests
Information is ask, the information of matched consultation information and its corresponding first client is supplied to the consultation information business platform；
Consultation information database, for storing the instant communication information initiated between the first client and the second client, first
The service supply and demand information of client and the second client, the registration information or register update information of the first client；First client
The credit rating information at end and the second client；
It is right with it to establish index for index data base, the index of the consultation information for being stored as storing in consultation information database
The mapping relations for the information storage position answered；
Knowledge data base, for storing the parsing statistical result to data each in consultation information database, the parsing statistical result
Information including related information, each data generic between data；The data include the consulting that the first client provides
The registration information of the instant communication information, the first client initiated between information on services, the first client and the second client；
Wherein, the consultation information business platform is also used to initiate the first client from the second different clients instant
Communication message is counted, and is analyzed each instant communication information with the second client of the first client of statistics
Processing, and analysis and processing result is sent to the first client, supplement is modified to analysis result by the first client, and will
Analysis and processing result after amendment supplement is sent to the first client, carries out as the data in the knowledge base of first client
Storage；
It is corresponding, after the first client receives the instant message of consultation information inquiry of the second client transmission, obtain instant
The keyword of message, and being matched in the knowledge base of first client using keyword, and using matching result as being
When message be sent to the second client, alternatively, after being further processed to matching result, be re-used as instant message and be sent to the second visitor
Family end；
Wherein, first client is also used to, and collects the various consulting relevant informations of user's input, and reports to the consulting
Information business platform；
The consultation information business platform is also used to statistically analyze the consulting relevant information largely collected from the first client, knot
Extensive text corpus is closed, knowledge data base is constructed；The knowledge data base, which includes at least, to be had and consulting information provision key
The related data of word and its relevant collocations of corresponding option, sentence pattern template；In conjunction with extensive text corpus, further structure
Keyword, the sentence pattern template for including at least and having for describing demand information are built, keyword, the sentence pattern template with description information provision
Between association probability information；
It is the consulting relevant information of the consulting relevant information and new production collected from the first client using knowledge data base,
Index information is generated, and establishes index data base；Disappeared according to the counseling services communication between the first client and the second client
Breath, optimizes aforementioned knowledge data base；Optimal way includes: to redefine consulting information provision keyword and its corresponding option correlation
Collocations, sentence pattern template；Modification describes the association probability between the keyword of information provision, sentence pattern template.
2. system according to claim 1, which is characterized in that the consultation information business platform is also used to the first visitor
Family end is counted from the instant communication information that the second different clients is initiated, the instant messaging to the first client of statistics
Message is analyzed and processed, and by analysis and processing result in conjunction with the registration information of the first client, as first client
Data bank；The data bank issues all second clients.
3. system according to claim 1, which is characterized in that the registration module is also used to receive the first client hair
The information on services supplied with verbal description sent, analysis handle the verbal description of the information provision, and to the first client
It sends for further guiding the data and instruction for embodying information provision, the first client user is made to provide at least one key
Word and its corresponding set of option, the option are divided into single choice or multiselect both of which；
When information provision has more than two keywords and its option group, determine that the priority of keyword and its option group is suitable
Sequence or association dependence；
Wherein, the keyword of information provision and its option group include at least service content, range, time, geographical location, price
At least one of.
4. system according to claim 1, which is characterized in that the supply-demand mode module is also used to receive the second client
The information of the consultation information demand with verbal description sent is held, analysis handles the verbal description of the demand information, in index number
Demand for counseling information is matched according in library and knowledge data base, consulting relevant information needed for determining the second client, and
It sends to the second client for further guiding the data and instruction for embodying demand information, guides the second client user couple
At least one keyword and its corresponding set of option are selected；
The keyword and its option group of demander selection, including at least in service content, range, time, geographical location, price
One or more combination.
5. system according to claim 4, which is characterized in that be additionally provided with virtual goods in the consultation information business platform
Coin transaction modules and/or credit evaluation unit, in which:
Ideal money transaction modules, for being according to the counseling services transaction situation between the first client and the second client
First client and the second client distribute ideal money；It is flat that ideal money transaction is provided for the first client and the second client
Platform settles accounts the ideal money transaction during counseling services；
Credit evaluation unit is that the credit rating that the first client is arranged is believed for the second client during receiving counseling services
Breath, and, the first client is the credit rating information of the second client setting, and according to the current credit etc. of credit rating side
Grade makees grading setting weight for the second client or the first client, by weight and corresponding credit rating work is long-pending and conduct
The credit rating that second client or the first client obtain；To credit rating acquired in the second client and the first client
It is counted, the current credit rating of the second client and the first client is determined according to statistical result；According to the first client
The current credit rating information of end and the second client determines the counseling services priority of the first client Yu the second client.
6. system according to claim 5, which is characterized in that the consultation information business platform is also used to, according to second
When the counsel requests match messages of client are to one or more first clients, at least following information of the first client are sent out
It send to the second client: credit rating, supplying content, service range, service time, place, price；
The consultation information business platform is also used to, and receives the subscription services request of the second client transmission in the first client
At least following information of second client are sent to the first client: credit rating, desired content, model by message and when receiving
It encloses, time, place, price.
7. system according to claim 1, which is characterized in that the supply-demand mode module is also used to, and receives the second visitor
After the consultation information request message at family end, determine that consultation information requests classification according to consultation information request message, and by consulting
The information of second client is supplied to corresponding first client matched by information request classification；
Matched first client is also used to, according to received second client consultation information request classification by this second
Client is added in corresponding second client side list；
Matched first client is also used to, and is provided for the second client in certain second client side list and can be provided official communication for it
Ask other second client-side informations and/or other first client-side informations of service；
Wherein, counseling services information provided by being also stored in the first client is identical or relevant other first clients column
Table；
Second client is also used to, and will also be it after the consultation information service for receiving the first client for providing counseling services
The information for providing the first client of service is supplied to other the second clients.
8. system according to claim 1, which is characterized in that the consultation information business platform is also used to, record first
Client provides the detailed process of counseling services for the second client, and generates counseling services case, is getting counseling services
After the confirmation of the first client and the second client of case, counseling services case is imported to the consulting established for the first client
It services in case library.
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