CN103186830A - Work order generation method and device according to mail intelligent analysis - Google Patents
Work order generation method and device according to mail intelligent analysis Download PDFInfo
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Abstract
The invention discloses a work order automatic generation method and device according to a mail intelligent analysis. The main steps include: 1), a mail intelligent analysis strategy is defined in a operation and maintenance process management system; 2), when operation and maintenance work orders need to be established, mails are written and sent to a management mailbox of the operation and maintenance process management system; 3), the operation and maintenance process management system receives mails from a mail server at regular time; 4), an intelligent analyzer intelligently analyzes the received mails according to the intelligent analysis strategy; 5), the operation and maintenance process management system establishes the operation and maintenance work orders which need to be established according to an analysis result of the intelligent analyzer; and 6), the operation and maintenance process management system allocates the established work orders to appointed work order processing people according to the intelligent analysis strategy. According to the work order automatic generation method and device according to the mail intelligent analysis, maintenance cost of the operation and maintenance system is reduced, operation and maintenance efficiency is improved, and overall value of products is enhanced.
Description
Technical field
The present invention relates to IT O﹠M field, especially a kind of method that generates worker's list based on mail intelligence.
Background technology
Traditional O﹠M worker list all is based on the people and manually creates.But complicated infrastructure, the application of One's name is legion, system, server, the network equipment, cause single high complexity of manual group, high latency, expensive problem: manual O﹠M is that O﹠M flow process and operation are difficult to standardization, and a large amount of manual delays when row's barrier, change make the lifting of system availability very difficult.Therefore in the O﹠M system, create unnecessary cost in complicacy that the worker singly can effectively reduce flow process, control response time, the minimizing process by the analysis monitoring exception mail robotization of intelligence.
Summary of the invention
The object of the present invention is to provide a kind ofly to generate method and the device of worker's list according to the mail intellectual analysis, create unnecessary cost in complicacy that the worker singly can effectively reduce flow process, control response time, the minimizing process by the analysis monitoring exception mail robotization of intelligence.
The present invention has designed a kind of method that generates worker's list according to the mail intellectual analysis.Its key step is: 1) at O﹠M process management system definition mail intelligent analysis strategy; 2) need to create the management mailbox that the O﹠M worker writes mail when single and sends to the O﹠M process management system; 3) the O﹠M process management system regularly receives mail from mail server; 4) the intelligent analysis device carries out intelligent analysis according to the intelligent analysis strategy to the mail that receives; 5) the intelligent analysis device is created the single by O﹠M process management system establishment O﹠M worker of worker's list according to the analysis result needs; 6) the O﹠M process management system is singly distributed to the worker who creates the single handler of worker of appointment according to the intelligent analysis strategy.
Among the present invention, the mail intelligent analysis strategic process that defines in the described step 1) comprises: at first information is carried out a series of logics judgements and analysis, already present tactful processing scheme in the knowledge base at first can be inquired about and call to analytic process, again according to the singularity of data, accurate qualitative analysis, mainly comprise: fault recognition analysis (filtration invalid information)-fault rank judgement (determining the single priority of handling of worker)-fault qualitative analysis (O﹠M trouble ticket template coupling), the finally attribute of definite failure message.Wherein O﹠M trouble ticket template coupling comprises: 1) the single type matching of worker; 2) the single handler's coupling of worker is determined by information such as O﹠M shift engineer and fault ownership place, the classification of fault service technique; 3) the single subject content coupling of worker, mail matter topics taken from the single theme of worker, and the single content of worker is taken from the mail failure-description, and the single annex of worker is taken from Email attachment.
Among the present invention, described step 2) mail of describing in that sends when needs are created worker's list comprises to the concrete situation of management mailbox: 1) the O﹠M personnel find failure message, manually write mail and send to the management mailbox; 2) supervisory system is found failure message, writes mail automatically and sends to the management mailbox.Grasp for the ease of the intellectual analysis program, the Mail Contents that needs to create worker's list need comprise＜content/〉the XML piece, wherein comprised the details of filtrating mail check information and fault, these information will be mated for the O﹠M trouble ticket template.
Among the present invention, described step 3) regularly receives mail from mail server, and it in fact namely is to create a timer, and the timing strategy of this timer can be adjusted the back flexible configuration to O﹠M cost according to Operation and Maintenance Center.
Among the present invention, described step 4) 5) namely enables the intellectual analysis strategy that defines in the step 1) mail is carried out intelligent analysis, carry out O﹠M trouble ticket template coupling according to analysis result, create worker's list by the O﹠M process management system then, by step 6) the worker's single-pass that creates is crossed O﹠M process management system branch at last and task concrete slip-stick artist.
A kind of device of creating worker's folk prescription method based on the intellectual analysis of mail that uses, be further characterized in that: this device comprises O﹠M supervisory system/slip-stick artist, operation support system business unit, mail server, database.
The intellectual analysis mail that adopts above-mentioned steps to form generates worker's single system, provide service as product independently for the O﹠M system, the worker is single more timely for the O﹠M personnel create, and has reduced the maintenance cost of O﹠M system, improve O﹠M efficient, promoted the overall value of product.
Description of drawings
Fig. 1: the intellectual analysis mail generates worker's single system principle.
Fig. 2: the intellectual analysis mail generates worker's single system workflow.
Embodiment
Disclosed all features in this instructions, or the step in disclosed all methods or the process except mutually exclusive feature and/or step, all can make up by any way.
Disclosed arbitrary feature in this instructions (comprising any accessory claim, summary and accompanying drawing) is unless special narration all can be replaced by other equivalences or the alternative features with similar purpose.That is, unless special narration, each feature is an example in a series of equivalences or the similar characteristics.
The embodiment accompanying drawings is as follows: use the device of said method by fault mail promoter (O﹠M personnel or supervisory system), and mail server, intelligent analysis module, message control module and data center form.Its principle as shown in Figure 1.
1, when fault took place, manual or supervisory system was write mail automatically and is sent to the operation management mailbox by the O﹠M personnel.
2, the O﹠M system is according to intellectual analysis analysis of strategies mail, qualified mail matched trouble ticket template create worker's list by the O﹠M process module and distribute.
3, Mail Contents template detailed information, grasp for the ease of the intellectual analysis program, Mail Contents that need to create worker's list need comprise＜content/〉the XML piece, the details that wherein comprised filtrating mail check information and fault, these information will be for the trouble ticket template coupling, and a kind of reference example is as follows.
<content>
＜source type=" O﹠M slip-stick artist/supervisory system "〉check code＜/source 〉
＜des〉failure-description＜/des 〉
Here can be according to other more detailed information of the self-defined expansion of intellectual analysis strategy
</content>。
Claims (8)
1. the method according to mail intellectual analysis generation worker list is characterized in that it comprises the steps: 1) definition mail intellectual analysis strategy; Send mail when 2) needing to create worker's list; 3) the O﹠M process management system regularly receives mail from mail server; 4) the intellectual analysis program is enabled the analysis of strategies mail; 5) create worker's list according to analysis result coupling trouble ticket template; 6) worker singly being distributed to the single handler of worker handles.
2. according to the described a kind of method according to mail intellectual analysis generation worker list of claim 1, it is characterized in that: step 1) intellectual analysis strategy is characterized in that comprising: 1) fault recognition analysis (filtration verification); 2) the fault rank is judged (establishing the single priority of worker); 3) fault qualitative analysis (trouble ticket template coupling).
3. according to the described a kind of method according to mail intellectual analysis generation worker list of claim 2, it is characterized in that: described fault qualitative analysis is characterized in that comprising: 1) obtain theme, content, the single essential information of annex establishment worker from mail; 2) provide the knowledge base association from knowledge base search knowledge; 3) establish the single handler of worker according to information such as O﹠M slip-stick artist watch bill, fault ownership.
4. according to the described a kind of method that generates worker's list according to the mail intellectual analysis of claim 1, it is characterized in that: described step 2) send mail and it is characterized in that Mail Contents comprises＜content/〉the XML piece, wherein pointed out 1) mail promoter type (slip-stick artist/supervisory system); 2) fault detail information; 3) extend information that defines flexibly according to the operation management granularity.
5. according to the described a kind of method that generates worker's list according to the mail intellectual analysis of claim 1, it is characterized in that: but described step 3) regularly receives the timing strategy that mail is characterized in that a flexible configuration from mail server, and the operation management personnel are according to its fixed time interval strategy of operation management granularity flexible configuration.
6. according to the described a kind of method that generates worker's list according to the mail intellectual analysis of claim 1, it is characterized in that: described step 4) is enabled intellectual analysis analysis of strategies mail and be it is characterized in that progressively analyzing mail according to the step in the claim 2, the final details such as the single theme of worker, content, annex, priority, knowledge base of establishing are for the single handler of follow-up worker provides the processing foundation.
7. according to the described a kind of method that generates worker's list according to the mail intellectual analysis of claim 1, it is characterized in that: described step 5) 6) create worker's list and distribute it is characterized in that carrying out the trouble ticket template coupling according to step 4) after, finally the worker singly is distributed to concrete O﹠M slip-stick artist by information such as O﹠M slip-stick artist watch bill and fault ownership again.
8. a utilization generates the device of the method for worker's list according to the mail intellectual analysis, and it is characterized in that: this device comprises O﹠M supervisory system, operation support system business unit, mail server, database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201110458458 CN103186830A (en) | 2011-12-31 | 2011-12-31 | Work order generation method and device according to mail intelligent analysis |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201110458458 CN103186830A (en) | 2011-12-31 | 2011-12-31 | Work order generation method and device according to mail intelligent analysis |
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| CN103186830A true CN103186830A (en) | 2013-07-03 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 201110458458 Pending CN103186830A (en) | 2011-12-31 | 2011-12-31 | Work order generation method and device according to mail intelligent analysis |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104104587A (en) * | 2014-04-18 | 2014-10-15 | 天津大学 | Post consistency analysis method for certified mail protocol |
| CN108833258A (en) * | 2018-06-12 | 2018-11-16 | 广东睿江云计算股份有限公司 | A kind of mail service actively discovers abnormal method |
| CN109257270A (en) * | 2018-10-24 | 2019-01-22 | 广州市创乐信息技术有限公司 | A kind of processing method, system, server and the storage medium of work order mail |
| CN109472442A (en) * | 2018-09-27 | 2019-03-15 | 深圳供电局有限公司 | Automatic processing system and method for work order |
| CN110943921A (en) * | 2019-12-06 | 2020-03-31 | 光大兴陇信托有限责任公司 | Intelligent route configuration method |
| CN111797200A (en) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | IT operation and maintenance method |
| CN112100647A (en) * | 2020-07-21 | 2020-12-18 | 上海瀚银信息技术有限公司 | Database work order automatic processing system and method |
| CN113627889A (en) * | 2021-08-12 | 2021-11-09 | 浙江创意声光电科技有限公司 | Information management system for intelligent lighting system |
-
2011
- 2011-12-31 CN CN 201110458458 patent/CN103186830A/en active Pending
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104104587A (en) * | 2014-04-18 | 2014-10-15 | 天津大学 | Post consistency analysis method for certified mail protocol |
| CN104104587B (en) * | 2014-04-18 | 2017-12-26 | 天津大学 | A kind of rear uniformity analysis method of certified mail protocols |
| CN108833258A (en) * | 2018-06-12 | 2018-11-16 | 广东睿江云计算股份有限公司 | A kind of mail service actively discovers abnormal method |
| CN109472442A (en) * | 2018-09-27 | 2019-03-15 | 深圳供电局有限公司 | Automatic processing system and method for work order |
| CN109472442B (en) * | 2018-09-27 | 2022-03-04 | 深圳供电局有限公司 | Automatic processing system and method for work order |
| CN109257270A (en) * | 2018-10-24 | 2019-01-22 | 广州市创乐信息技术有限公司 | A kind of processing method, system, server and the storage medium of work order mail |
| CN109257270B (en) * | 2018-10-24 | 2021-09-14 | 广州市创乐信息技术有限公司 | Work order mail processing method, system, server and storage medium |
| CN110943921A (en) * | 2019-12-06 | 2020-03-31 | 光大兴陇信托有限责任公司 | Intelligent route configuration method |
| CN111797200A (en) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | IT operation and maintenance method |
| CN112100647A (en) * | 2020-07-21 | 2020-12-18 | 上海瀚银信息技术有限公司 | Database work order automatic processing system and method |
| CN113627889A (en) * | 2021-08-12 | 2021-11-09 | 浙江创意声光电科技有限公司 | Information management system for intelligent lighting system |
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Application publication date: 20130703 |