CN102945628B - Accident consequence information acquiring method, device and training system - Google Patents
Accident consequence information acquiring method, device and training system Download PDFInfo
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- CN102945628B CN102945628B CN201210495271.XA CN201210495271A CN102945628B CN 102945628 B CN102945628 B CN 102945628B CN 201210495271 A CN201210495271 A CN 201210495271A CN 102945628 B CN102945628 B CN 102945628B
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Abstract
The invention provides an accident consequence information acquiring method, device and training system. The method comprises the steps of receiving business information input by users; acquiring standard process items corresponding to the business information according to corresponding relationship between the business information and the standard process items; receiving knowledge entries and sequential codings which are input by the users; if knowledge entries input by the users are not in the standard process items, or knowledge entries input by inquiring users are in the standard process items but sequential codings in the knowledge entries input by the users are different from sequential codings of corresponding knowledge entries in the standard process items, then acquiring accident consequence information; and sending the accident consequence information to a display device. When knowledge entries input by the users are incorrect, accident consequence information caused by faulty operations is acquired, the users are enabled to visually and comprehensively feel influence and loss caused to the whole event, training effect can be further improved, and major accidents can be avoided.
Description
Technical field
The present invention relates to computer technology, relate in particular to a kind of damage sequence information getting method, device and training system.
Background technology
Training system is familiar with fast business Er Beige enterprise and is applied because it can provide virtual work scene, help employee comparatively intuitively.The training that the use of training system can effectively reduce enterprise and produce because of personnel's change drops into, and the impact of reduction personnel change on business processing efficiency, improves business administration benefit.
Existing analogue system, for example, based on SAP(Systems Applications and Products indata processing, the dbase of enterprise management solution) ERP (EnterpriseResource Planning, Enterprise Resources Plan) system and based on Lotus(dbase) OA(Office Automation, office automation) synergetic office work system, these two kinds of systems all have the function of flow process playback.But the flow process playback of ERP system the inside, is the historical record of a simple event handling, it can not carry out mistake demarcation in conjunction with actual normal process, can not patterned displaying event overall process.And although the flow process playback of OA system part has made up above-mentioned two defects, but its flow process shows that interface is very coarse, and flow line mark is also very lack of standardization, the quantity of information of demonstration is considerably less, if need to use it for Complicated Flow playback displaying, will lose its use value.
Existing some analogue systems based on being similar to the electrical network of above-mentioned policy system can be shown regular traffic flow process or operation in routine work, to help employee's fast understanding and to be familiar with business.But existing analogue system there is no the function of anti-accident exercising, be that employee is except obtaining by analogue system the professional training in corresponding post, be difficult to other approach and understand impact and the consequence that wrong operation causes, can not to employee, play security role by damage sequence, avoid the generation of major accident.
Summary of the invention
The invention provides a kind of damage sequence information getting method, device and training system, to show damage sequence information, enhancement training effect.
First aspect of the present invention is to provide a kind of damage sequence information getting method, comprising:
Receive the business information of user's input;
According to the corresponding relation of business information and normal process item, obtain normal process item corresponding to described business information, described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry;
Receive the knowledge entry of user's input and the sequential encoding of this knowledge entry;
If the knowledge entry of inquiring user input, not in described normal process item, according to the corresponding relation of business information and damage sequence information, obtains damage sequence information corresponding to described business information;
If the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not,, according to the corresponding relation of business information, sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding;
Described damage sequence information is sent to display device, so that described display device shows described damage sequence information.
Second aspect of the present invention is to provide a kind of damage sequence information acquisition device, comprising:
The first receiver module, for receiving the business information of user's input;
The first acquisition module, for according to the corresponding relation of business information and normal process item, obtains normal process item corresponding to described business information, and described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry;
The second receiver module, for receiving the knowledge entry of user's input and the sequential encoding of this knowledge entry;
The second acquisition module, for the knowledge entry inputted when inquiring user during not at described normal process item, according to the corresponding relation of business information and damage sequence information, obtain damage sequence information corresponding to described business information, when the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not, according to business information, the corresponding relation of sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding,
Sending module, also for described damage sequence information is sent to display device, so that described display device shows described damage sequence information.
Third aspect of the present invention is to provide a kind of training system, comprising: the described damage sequence information acquisition device that the embodiment of the present invention provides.
Technique effect of the present invention is: the present invention passes through when the knowledge entry mistake of user's input, obtain the damage sequence information that faulty operation causes, intuitively, the impact and the loss that allow all sidedly user's personal understanding to maloperation, whole event be caused, enhancement training effect further, to avoid the generation of major accident.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of damage sequence information getting method embodiment mono-provided by the invention;
Fig. 2 increases the schematic flow sheet of step newly except the step of embodiment mono-in damage sequence information getting method embodiment bis-provided by the invention;
Fig. 3 increases the schematic flow sheet of step newly except the step of embodiment mono-or embodiment bis-in damage sequence information getting method embodiment tri-provided by the invention;
Fig. 4 is the structural representation of damage sequence information acquisition device embodiment mono-provided by the invention;
Fig. 5 is the structural representation of damage sequence information acquisition device embodiment bis-provided by the invention;
Fig. 6 is the structural representation of training system embodiment mono-provided by the invention;
Fig. 7 is the structural representation of training system embodiment bis-provided by the invention;
Fig. 8 is the structural representation of training system embodiment tri-provided by the invention;
The embodiment diagram of the knowledge base input interface that Fig. 9 provides for knowledge base creating unit in training system embodiment provided by the invention;
The embodiment diagram at the knowledge base management interface that Figure 10 provides for knowledge base creating unit in training system embodiment provided by the invention;
The embodiment diagram of the knowledge base display interface that Figure 11 provides for knowledge base creating unit in training system embodiment provided by the invention;
Figure 12 is for the B/S framework diagram of the enterprise portal of the training system embodiment providing is provided.
Embodiment
As shown in Figure 1, the schematic flow sheet of damage sequence information getting method embodiment mono-provided by the invention.As shown in the figure, described in the present embodiment one, method comprises:
The business information of step 101, reception user input.
Particularly, user inputs training program by human-computer interaction interface, i.e. concrete business information.Damage sequence information acquisition device receives the business information of user's input.
Step 102, according to the corresponding relation of business information and normal process item, obtain normal process item corresponding to described business information, described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry.
Particularly, described damage sequence information acquisition device, according to the corresponding relation of the business information of its pre-stored and normal process item, obtains active user's training project, i.e. also normal process item corresponding to business information.
Step 103, the knowledge entry that receives user's input and the sequential encoding of this knowledge entry.
Particularly, described damage sequence information acquisition device receive that user inputs by human-computer interaction interface for completing the sequential encoding of knowledge entry and this knowledge entry of current business information.
If the knowledge entry of step 104 inquiring user input, not in described normal process item, according to the corresponding relation of business information and damage sequence information, obtains described business information and described along damage sequence information corresponding to coding.
Particularly, in the described normal process item that whether knowledge entry of described damage sequence information acquisition device inquiring user input gets in step 102.If the knowledge entry of user's input, not in described normal process item, illustrates that the knowledge entry that user inputs has not been the step of current business.Now, described damage sequence information acquisition device, according to the corresponding relation of its default business information and damage sequence information, obtains damage sequence information corresponding to described business information.
If the knowledge entry of step 105 inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not,, according to the corresponding relation of business information, sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding.
Particularly, described damage sequence information acquisition device inquires the knowledge entry of user's input in described normal process item, but sequential encoding is different from the sequential encoding of this knowledge entry in described normal process item, described user's sequence of operation mistake.Now, described damage sequence information acquisition device is according to the corresponding relation of its default business information, sequential encoding and damage sequence information, obtains this step corresponding damage sequence information of makeing mistakes.For example, in electric system, maintainer will complete the once task of overhauling, need to be according to correct operation steps to avoid causing potential safety hazard because of maintenance carelessness.That is to say, complete the necessary operations item of maintenance task, and the order of each action-item quality that all directly impact is overhauled.Therefore, each operation is not carried out, or the order of carrying out is not to all likely causing the accident.Therefore, all corresponding damage sequence information of each sequential encoding.Like this, user when carrying out the input of each step, described damage sequence information acquisition device can be timely when the step mistake of described user's input, obtain mutually the damage sequence information of should step mistake and causing.
Step 106, described damage sequence information is sent to display device, so that described display device shows described damage sequence information.
The present embodiment passes through when the knowledge entry mistake of described user's input, obtain the damage sequence information that faulty operation causes, intuitively, the impact and the loss that allow all sidedly user's personal understanding to maloperation, whole event be caused, enhancement training effect further, to avoid the generation of major accident.
Further, as shown in Figure 2, described in the method described in above-described embodiment one, after step 104 or 105, also comprise the steps:
Step 201, according to damage sequence information and accident, solve the corresponding relation of flow item, obtain accident corresponding to described damage sequence information and solve flow item, wherein, described accident solves the sequential encoding that flow item comprises at least one knowledge entry and knowledge entry.
Particularly, described damage sequence information acquisition device solves the corresponding relation of flow item according to its default described damage sequence information and accident, and accident corresponding to described damage sequence information of obtaining in obtaining step 104 or 105 solves flow item.
Step 202, described accident is solved to flow item be sent to display device, so that described display device shows described accident, solve flow item.
How the present embodiment, by after causing the accident because of faulty operation user, solves the flow process of this accident to directly perceived, the comprehensive displaying of user, minimum so that the loss that accident was caused is reduced, and contributes to the effect of enhancement training.
Particularly, the information getting method of damage sequence described in these the various embodiments described above is further comprising the steps of: obtain at least one knowledge entry, when the described knowledge entry getting is one, according to a described knowledge entry, generate normal process item, when the described knowledge entry getting is two or more, the sequential encoding that record obtains each knowledge entry, generates normal process item according to the sequential encoding of described two or more knowledge entries and each knowledge entry.
Particularly, described damage sequence information acquisition device gets staff and creates interface Input knowledge entry by normal process, and the sequential encoding of the knowledge entry that record gets simultaneously.When if the described knowledge entry getting is one, described damage sequence information acquisition device only generates normal process item according to this knowledge entry.When if the described knowledge entry getting is two or more, according to described damage sequence information acquisition device, according to the sequential encoding of two or more knowledge entries and each knowledge entry, generate normal process item.
Certainly, after generating described normal process item, staff also needs the incidence relation of the Criterion flow item business information corresponding with this normal process item.The incidence relation that staff can provide by described damage sequence information acquisition device creates interface, inputs the business information of this newly-generated described normal process item correspondence.Described damage sequence information acquisition device obtains the business information of user's input, and sets up corresponding relation the storage of the business information of newly-generated described normal process item and user's input, in order to calling.Subsequently, accident information that staff need provide by described damage sequence information acquisition device creates interface, the damage sequence information that in normal process item corresponding to incoming traffic information, each knowledge item is made mistakes.Then described damage sequence information acquisition device obtains this damage sequence information, the incidence relation of inputting by staff creates instruction, set up the corresponding relation of business information and damage sequence information or the corresponding relation of business information, sequential encoding and damage sequence information storage, in order to calling.
By the method described in the present embodiment, staff can constantly improve described business information and corresponding normal process item, and caused damage sequence information during each step mistake in normal process item.
Further, as shown in Figure 3, the method described in the various embodiments described above also comprises:
Step 401, statistics are obtained the number of times of described damage sequence information.
Step 402, according to described number of times, generate evaluating result.
Particularly, described damage sequence information acquisition device statistics is obtained the number of times of described damage sequence information, then, according to described number of times, generates evaluating result.
In the various embodiments described above, described knowledge entry comprises: a kind of or combination in any in audio-frequency information corresponding to the video information that corresponding pictorial information, the work item of post information, work item text description information, employee information, work item is corresponding and work item.Described normal process item is routine work operation flow.Described normal process item comprises: a kind of or combination in any in action text description information, work video information, operative scenario pictorial information and operative scenario audio-frequency information.Described accident solves the standard accident solution flow process that flow item is set up for solving some burst accidents.Described accident scene information comprises a kind of or combination in any in accident scene text description information, accident scene video information, accident scene pictorial information and accident scene audio-frequency information.
One of ordinary skill in the art will appreciate that: all or part of step that realizes above-mentioned each embodiment of the method can complete by the relevant hardware of programmed instruction.Aforesaid program can be stored in a computer read/write memory medium.This program, when carrying out, is carried out the step that comprises above-mentioned each embodiment of the method; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CDs.
As shown in Figure 4, the structural representation of damage sequence information acquisition device embodiment mono-provided by the invention.As shown in FIG., described in the present embodiment, damage sequence information acquisition device comprises: the first receiver module 11, the first acquisition module 12, the second receiver module 13, the second acquisition module 14 and sending module 15.Wherein, described the first receiver module 11 is for receiving the business information of user's input.Described the first acquisition module 12, for according to the corresponding relation of business information and normal process item, obtains normal process item corresponding to described business information, and described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry.Described the second receiver module 13 is for receiving the knowledge entry of user's input and the sequential encoding of this knowledge entry.Described the second acquisition module 14 is for the knowledge entry when inquiring user input during not at described normal process item, according to the corresponding relation of business information and damage sequence information, obtain damage sequence information corresponding to described business information, when the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not, according to business information, the corresponding relation of sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding.Described sending module 15 is also for described damage sequence information is sent to display device, so that described display device shows described damage sequence information.
The present embodiment passes through when the knowledge entry mistake of described user's input, obtain the damage sequence information that faulty operation causes, intuitively, the impact and the loss that allow all sidedly user's personal understanding to maloperation, whole event be caused, enhancement training effect further, to avoid the generation of major accident.
As shown in Figure 5, the structural representation of damage sequence information acquisition device embodiment bis-provided by the invention.As shown in FIG., damage sequence information acquisition device, except comprising each module described in above-described embodiment one, also comprises: the 3rd acquisition module 16 described in the present embodiment.As shown in the figure, described the 3rd acquisition module 16 is for solving the corresponding relation of flow item according to damage sequence information and accident, obtain accident corresponding to described damage sequence information and solve flow item, wherein, described accident solves the sequential encoding that flow item comprises at least one knowledge entry and knowledge entry.Correspondingly, the sending module 15 described in above-described embodiment one is also sent to display device for described accident is solved to flow item, so that described display device shows described accident, solves flow item.
How the present embodiment, by after causing the accident because of faulty operation user, solves the flow process of this accident to directly perceived, the comprehensive displaying of user, minimum so that the loss that accident was caused is reduced, and contributes to the effect of enhancement training.
Further, the damage sequence information acquisition device described in the various embodiments described above also comprises: flow item creation module.Described flow item creation module is used for obtaining at least one knowledge entry, when the described knowledge entry getting is one, according to a described knowledge entry, generate normal process item, when the described knowledge entry getting is two or more, the sequential encoding that record obtains each knowledge entry, generates normal process item according to the sequential encoding of described two or more knowledge entries and each knowledge entry.
Certainly, also comprise: incidence relation creation module, for obtaining business information, set up the corresponding relation of described business information and described normal process item; Obtain damage sequence information, set up the corresponding relation of business information and damage sequence information, or the sequential encoding of a certain knowledge entry and the corresponding relation of described damage sequence information in business information, normal process item, generate the corresponding relation of business information, sequential encoding and damage sequence information.
Again further, as shown in Figure 5, described in the various embodiments described above damage sequence information acquisition device also comprise: statistical module 17 and test and appraisal module 18.Wherein, described statistical module 17 obtains the number of times of described damage sequence information for adding up described the second acquisition module.Described test and appraisal module 18, for according to described number of times, generates evaluating result.
As shown in Figure 6, the structural representation of training system embodiment mono-provided by the invention.Described in the present embodiment, training system comprises: damage sequence information acquisition device 21 and knowledge base 22.Described damage sequence information acquisition device 21 is for receiving the business information of user's input; According to the corresponding relation of business information and normal process item, obtain normal process item corresponding to described business information, wherein, described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry; Receive the knowledge entry of user's input and the sequential encoding of this knowledge entry; If the knowledge entry of inquiring user input, not in described normal process item, according to the corresponding relation of business information and damage sequence information, obtains damage sequence information corresponding to described business information; If the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not,, according to the corresponding relation of business information, sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding; Described damage sequence information is sent to display device, so that described display device shows described damage sequence information.Particularly, the damage sequence information acquisition device described in the present embodiment can adopt the described damage sequence information acquisition device that the various embodiments described above provide.Described knowledge base 22 is for the corresponding relation of store knowledge items, business information, damage sequence information, business information and normal process item and the corresponding relation of business information, sequential encoding and damage sequence information.
As shown in Figure 7, the structural representation of training system embodiment bis-provided by the invention.Training system described in the present embodiment two has anti-accident exercising function.Described in the present embodiment, training system comprises: knowledge base creating unit 1, flow process storehouse creating unit 6, anti-accident exercising unit 2, flow process display unit 3, knowledge base 7, flow process storehouse 8, training module 4 and examination unit 5.Wherein, described knowledge base creating unit 1 is for the knowledge information creation of knowledge entry according to typing, and described knowledge entry is stored to knowledge base 7.Described flow process storehouse creating unit 6 forms normal process items for the business demand according to typing by the association of at least two described knowledge entry foundation orders, and described normal process item is stored to flow process storehouse 8; Wherein, described normal process item comprises the order association identification (being sequential encoding) of knowledge entry and each knowledge entry.Described anti-accident exercising unit 2, for receiving the accident scene information of typing and damage sequence information corresponding to each accident scene information, and by described accident scene and damage sequence information corresponding be stored to described knowledge base; Set up the one-to-one relationship of described accident scene and described normal process item, and anti-accident exercising platform is provided.Described flow process display unit 3 is for flow process display platform is provided, and reads normal process item corresponding with described business demand in described flow process storehouse, and put on display by described flow process display platform according to the business demand of typing.Described knowledge base 7 is for storing damage sequence information corresponding to described knowledge entry, accident scene and each accident scene information.Described flow process storehouse 8 is for storage standards flow item.Described training module 4 creates professional training content for knowledge entry and the accident scene of storing according to described knowledge base, and training platform is provided.Described examination unit 5, creates content of examination for knowledge entry and the accident scene of storing according to described knowledge base, and evaluating platform is provided.
Outside training system described in the present embodiment can not only give training and examine, also there is anti-accident exercising function, impact and the loss that can allow the maloperation of employee's personal understanding cause whole event.In addition, the present embodiment can show the curing normal process of related service visually by setting procedure display module.
As described in Figure 8, the structural representation with the training system embodiment tri-of anti-accident exercising function provided by the invention.The present embodiment, on the basis of embodiment bis-, has been set up data statistics unit 9.This data statistics unit 9, for the operation information in anti-accident exercising platform, training platform and evaluating platform described in real-time statistics, is added up and is stored according to operation information classification of type.The present embodiment can real-time statistics employee be drilled or be operated by each platform by data statistics unit 9 is set, and easily makes a mistake, and the normal process item that utilization rate is higher, or employee's examination mark etc., be convenient to understand timely employee's service conditions.
Further, for ease of the training system embodiment with anti-accident exercising function provided by the invention, can carry out data communication with other operation systems, in the various embodiments described above, the described training system with anti-accident exercising function also can comprise: system API (Application Programming Interface, application programming interface) interface unit 10, as shown in Figure 8.By this system api interface unit 10 is set, make the present embodiment there is extensibility, can dock each workflow operation system, can realize system data data is carried out to degree of depth excavation and exploitation.
In the various embodiments described above, described knowledge information comprises: a kind of or combination in any in audio-frequency information corresponding to the video information that corresponding pictorial information, the work item of post information, work item text description information, employee information, work item is corresponding and work item.Described normal process item comprises: standard operation flow process item and accident solve flow item.Wherein, described standard operation flow process item can be routine work operation flow.It can be the standard accident solution flow process of setting up for solving some burst accidents that described accident solves flow item.Described accident scene information comprises a kind of or combination in any in accident scene text description information, accident scene video information, accident scene pictorial information and accident scene audio-frequency information.
In conjunction with the training system with anti-accident exercising function of structure shown in Fig. 8, its concrete performance history is as follows:
Step 1, set up a knowledge base with flow process and traffic aided, this knowledge base comprises various operation videos, picture and explanatory note data etc.
The foundation in step 2, normal process storehouse, the node of each normal process and flow process trend can with knowledge base in each knowledge entry associate.Knowledge base and normal process storehouse form the bottom data of training system.Each business module is all to expand research and development on these two bases substantially.Business module comprises: anti-accident exercising modular unit, flow process display unit, training module and examination unit.
Step 3, flow process display unit are for showing the normal process in normal process storehouse, and in conjunction with actual operative scenario and employee's data.Can adopt Flash form to show.
Step 4, anti-accident exercising unit are used for creating various rehearsal scenes to be triggered for user, and shows according to user's triggering step by step the flow process creating, and issuable casualty effect and impact.The UI(User Interface of its function, user interface) representing form is also Flash form.
Step 5, training module and examination unit are platforms for employee oneself training and business evaluating of setting up in conjunction with knowledge base, normal process storehouse, flow process display unit and anti-accident exercising unit etc.Employee can carry out the self-teaching of flow process by functions such as knowledge base and flow process displayings.Training module and examination unit provide complete examination system.
Step 6, data statistics unit, operation information in can each platform of real-time statistics, and can generated data form, provide to the gathering of the various data of system, for example, for adding up higher flow process and/or the evaluation of employee result of normal process, error rate that utilization rate is higher.Data statistics unit has self-defined report function, custom field comprise in report entry self-defined, the fuzzy matching of key word of self-defined, time period of concrete classification, self-defined needs sue for peace statistics etc.The file layout deriving be take Excel as main.
Step 7, system api interface unit are for the api interface that dock exploitation of follow-up realization with related service system.
Below the concrete function of the creating unit of knowledge base described in the present invention, flow process storehouse creating unit and anti-accident exercising unit is described in detail.
One, knowledge base creating unit
(1) the establishment function of knowledge entry:
The knowledge information of typing can comprise: the General Properties of the knowledge informations such as title, keyword, icon, remarks description, interpolation time, interpolation people, classification (described system, associated department).Knowledge base creating unit to the processing procedure of the knowledge information of typing is: the content of input is first carried out to necessary checking, then after format, be written in knowledge base, form a knowledge entry the most basic in knowledge base.Can adopt knowledge base input interface as described in Figure 9 to carry out typing.
The knowledge information of typing can also be: the content of multimedia such as the subsidiary video of each knowledge information, audio frequency, picture.Processing procedure is described: knowledge base creating unit provides extra transmitting assembly, and picture, Voice & Video can be uploaded in batches, supports big file uploading.Video file can adopt the storage of Flash form, for those non-Flash files, is converted into online the file that Flash can play.Upload file address is recorded in exclusive tables of data, its address with knowledge entry the address in knowledge base corresponding.
(2) management function of knowledge in knowledge base entry
Select single or multiple entries, carry out relevant operation.Processing procedure is described: according to the selected knowledge base entry of logical relation batch processing, after processing, knowledge base entry state attribute changes.
The opening and editing of single entry.Processing procedure is described: open the correlation function page, show the correlation function page.Knowledge base management interface as described in Figure 10 of example, user can by this interface to the entry in knowledge base check, editor etc.
(3) Presentation Function of knowledge base entry
Typing or selection search condition.Processing procedure is described: according to keyword, search condition coupling, ordering rule etc., entry is searched for, according to searching requirement Pagination Display search content.
The page is opened in click, clicks collection or recommends button.Processing procedure is described: the storehouse entry access times of refreshing one's knowledge.Click corresponding field in associated button updated data table, Ajax(AsynchronousJavaScript and XML, asynchronous JavaScript and XML, a kind of webpage development technology that creates interaction network page application) without refreshing show state, upgrade.Example display interface as shown in figure 11, user can check required content by this display interface.
Two, flow process storehouse creating unit
(1) the establishment function of normal process
In Flash scene, according to the process settings of combing, drag and drop node and flow line, by the corresponding employee's data of node; The selection of mark flow line; Node is associated with flow process circuit and knowledge base related content.The node of flow process, route, corresponding employee, Association repository content are preserved with special text data mode, facilitate foreground Flash to call.
(2) Presentation Function of normal process
Open flow process display page, user clicks each flow nodes and flow process circuit, clicks node and shows corresponding employee information and Association repository content; Click the highlighted demonstration route of circuit and associated knowledge base content.
Three, anti-accident exercising unit
(1) definition of anti-accident exercising and display operation
Definition anti-accident exercising, processing procedure is described: on the basis of normal process, by defining one, trigger scene, define a unique correct branch line circuit, in branch line circuit, each node is by unique operative employee and the backup employee of correspondence, and the impact that the maloperation then each node of normal process being caused causes marks.This kind of anti-accident exercising mainly emphasized the training function to flow process.The whether correct and impact that causes of result can show current operation person's anti-accident exercising.Or: on the basis of normal process, by defining one, trigger scene, define a unique correct branch line circuit, in branch line circuit, each node, by unique operative employee and the backup employee of correspondence, defines each node process average response time and whether allows the self-defining operation time.Different operating person can login in same rehearsal scene, actual having completed of relevant employee, can click notice arrive next step after dependent event is processed.System log (SYSLOG) is each to be processed the time of being sent out.This kind of rehearsal is mainly an actual accident of simulation, can fully reflect the ability that employee processes for emergency event.
In each embodiment of the training system with anti-accident exercising function provided by the invention, each platform interface all can adopt Ajax to realize in conjunction with the technology of Flash, follows the internet development specifications of standard, compatible various main flow browsers.Utilizing Flash and Ajax technology can design more lively flow process shows and anti-accident exercising effect.In actual mechanical process, by defining various mouse actions, in conjunction with back-end data, process the displaying of realization flow and the simulated drill of anti-accident scene.The management platform of system will be used .NET (C#) to develop.Except can conveniently running on windows platform, also can be transplanted under Linux platform.Use Oracle 10G as database storage solution.As shown in figure 12, each embodiment provided by the invention adopts tri-kinds of platforms of Flash+.NET+Oracle to carry out the B/S(Browser/Server based on enterprise portal, browser and server) framework research and development.After completing server end configuration, each client only need to just can conduct interviews to system by browser.
Each embodiment provided by the invention has following features:
Feature 1, training system provided by the invention belongs to a kind of center of BPM, meets the development trend of door, can improve staffing effectiveness, gradually reduces wrong event handling mode.
Feature 2, the flow process of multiple pattern is shown the input that can reduce employee's on-the-job training.
Feature 3, the flow process of imaging is shown makes flow process and concrete employee information in conjunction with tightr, makes employee more can understand that how whole flow process carries out in practice, also facilitates Operation and Maintenance Center dispatcher to carry out flow process guidance.
Feature 4, anti-accident exercising can allow employee experience impact and corresponding loss that maloperation produces whole event conscientiously.
Feature 5, integrated examination center, facilitates administration and supervision authorities to understand employee to operation flow familiarity.
Finally it should be noted that: each embodiment, only in order to technical scheme of the present invention to be described, is not intended to limit above; Although the present invention is had been described in detail with reference to aforementioned each embodiment, those of ordinary skill in the art is to be understood that: its technical scheme that still can record aforementioned each embodiment is modified, or some or all of technical characterictic is wherein equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (6)
1. a damage sequence information getting method, is characterized in that, comprising:
Receive the business information of user's input;
According to the corresponding relation of business information and normal process item, obtain normal process item corresponding to described business information, described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry;
Receive the knowledge entry of user's input and the sequential encoding of this knowledge entry;
If the knowledge entry of inquiring user input, not in described normal process item, according to the corresponding relation of business information and damage sequence information, obtains damage sequence information corresponding to described business information;
If the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not,, according to the corresponding relation of business information, sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding;
Described damage sequence information is sent to display device, so that described display device shows described damage sequence information;
Wherein, described in obtain described business information and damage sequence information corresponding to described sequential encoding after, also comprise:
Corresponding relation according to damage sequence information and accident solution flow item, obtains accident corresponding to described damage sequence information and solves flow item, and wherein, described accident solves the sequential encoding that flow item comprises at least one knowledge entry and knowledge entry;
Described accident is solved to flow item and be sent to display device, so that described display device shows described accident, solve flow item.
2. damage sequence information getting method according to claim 1, is characterized in that, also comprises:
Statistics is obtained the number of times of described damage sequence information;
According to described number of times, generate evaluating result.
3. a damage sequence information acquisition device, is characterized in that, comprising:
The first receiver module, for receiving the business information of user's input;
The first acquisition module, for according to the corresponding relation of business information and normal process item, obtains normal process item corresponding to described business information, and described normal process item comprises: the sequential encoding of at least one knowledge entry and knowledge entry;
The second receiver module, for receiving the knowledge entry of user's input and the sequential encoding of this knowledge entry;
The second acquisition module, for the knowledge entry inputted when inquiring user during not at described normal process item, according to the corresponding relation of business information and damage sequence information, obtain damage sequence information corresponding to described business information, when the knowledge entry of inquiring user input is in described normal process item, whether the sequential encoding that judges the knowledge entry that user inputs is identical with the sequential encoding of corresponding knowledge entry in described normal process item, if not, according to business information, the corresponding relation of sequential encoding and damage sequence information, obtain damage sequence information corresponding to described business information and described sequential encoding,
Sending module, also for described damage sequence information is sent to display device, so that described display device shows described damage sequence information.
4. damage sequence information acquisition device according to claim 3, is characterized in that, also comprises:
The 3rd acquisition module, be used for according to the corresponding relation of damage sequence information and accident solution flow item, obtain accident corresponding to described damage sequence information and solve flow item, wherein, described accident solves the sequential encoding that flow item comprises at least one knowledge entry and knowledge entry;
Described sending module, is also sent to display device for described accident is solved to flow item, so that described display device shows described accident, solves flow item.
5. according to the damage sequence information acquisition device described in claim 3 or 4, it is characterized in that, also comprise:
Statistical module, obtains the number of times of described damage sequence information for adding up described the second acquisition module;
Test and appraisal module, for according to described number of times, generates evaluating result.
6. a training system, is characterized in that, comprising: arbitrary described damage sequence information acquisition device and knowledge base in the claims 3～5; Wherein,
Described knowledge base, for the corresponding relation of corresponding relation, business information and damage sequence information and the corresponding relation of business information, sequential encoding and damage sequence information of store knowledge items, business information, damage sequence information, business information and normal process item.
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| CN107480292A (en) * | 2017-08-29 | 2017-12-15 | 广东电网有限责任公司中山供电局 | A kind of security incident Training Methodology and system based on fuzzy algorithmic approach |
| CN107886233B (en) * | 2017-11-03 | 2020-11-13 | 广州杰赛科技股份有限公司 | Service quality evaluation method and system for customer service |
| CN107833059B (en) * | 2017-11-03 | 2021-06-18 | 广州杰赛科技股份有限公司 | Service quality evaluation method and system for customer service |
| CN110162365B (en) * | 2019-04-28 | 2022-12-02 | 苏宁云计算有限公司 | Method and system for automatically operating SAP service software |
| CN110971448B (en) * | 2019-10-23 | 2022-08-02 | 武汉虹信技术服务有限责任公司 | System and method for simulating current network running system through webpage |
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