CN101753335A - Implementation method of statistical statement in enterprise instant communication system - Google Patents
Implementation method of statistical statement in enterprise instant communication system Download PDFInfo
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- CN101753335A CN101753335A CN200810182878A CN200810182878A CN101753335A CN 101753335 A CN101753335 A CN 101753335A CN 200810182878 A CN200810182878 A CN 200810182878A CN 200810182878 A CN200810182878 A CN 200810182878A CN 101753335 A CN101753335 A CN 101753335A
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Abstract
The invention discloses an implementation method of a statistical statement in an enterprise instant communication system, which comprises the following steps: a customer service center logs on the enterprise instant communication system through a customer service access assembly; the customer service center transmits access authority for applying for statistical statement data to a configuration management module through the customer service access assembly; the configuration management module tests the access authority; the customer service center possesses the access authority, and a database in the system receives the application for the access authority and applies for reading a corresponding statement from a statement service assembly; the statement service assembly judges whether the corresponding statement exists in a statement cache server; and according to the judgment result, the statement service assembly reads the corresponding statement, or generates and saves the corresponding statement in the statement cache server. The invention provides a method with a sparse statement cache and equalized statement speed and quantity.
Description
Technical field
The present invention relates to field of computer technology, the statistical report form implementation method of particularly a kind of enterprise instant communication (EIM) system.
Background technology
In recent years, instant messaging (Instant Messenger is called for short IM) has become the important means that numerous crowds link up by network, is not only in amusement and recreation at ordinary times, and is widely used in user's work.
Instant communicating system comprises public instant communicating system (public IM), enterprise instant communication system (EIM) and instant communicating system management product three major types.Public IM is free instant communicating system, and application surface is the widest; EIM is obtaining application more and more widely as the important tool of enterprise's inside and outside communication and corporate image displaying aspect.
EIM satisfies large concurrent, high availability, the easily requirement such as remote maintenance and long-range manageability in the corporate environment; Along with the traffic carrying capacity of enterprise constantly develops, website and EIM are more and more relied on for counsel, even need be made anticipation in the regular period to the business of enterprise according to forms such as the conversation recording in the middle of the EIM, customer service performance, web analytics.This statistical report form implementation method to EIM is had higher requirement.
A lot of EIM products in the market do not have the planning of foresight to its whole operation mode, just according to the short term variations in market, see to recruit and tear trick open, make the requirement of client that the environment of whole operation can't the satisfying magnanimity data processing; Meanwhile, the caching report technology is not had enough in addition attention, have a strong impact on the mass data processing of top-tier customer and the requirement of report form statistics personalization.
According to the demand of whole market, and the trend of EIM technology evolution, the three-tier architecture that EIM adopts, the distributed operation mode of load balancing can satisfy requirements such as enterprise's burst large concurrent, high easy-to-use maintainability; And in report form statistics is analyzed, adopt novel caching report algorithm and strategy, and accelerate mass data processing and statement analysis statistics, the report form statistics Analysis Service of differentiation can be provided all kinds of clients.
Summary of the invention
The objective of the invention is to, overcome the shortcoming of the technology of existing EIM, the method that the invention provides a kind of caching report rarefaction, balanced form reading speed and quantity is provided, the report form statistics Analysis Service of differentiation can be provided all kinds of clients.
For reaching above purpose, technical scheme embodiment of the present invention is as follows:
A kind of statistical report form implementation method of enterprise instant communication system is characterized in that: customer service inserts assembly by customer service and logins described enterprise instant communication system; Described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described Configuration Manager is checked described access rights; Described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component; Described form serviced component judges whether corresponding report is present in the caching report server; According to judged result, described form serviced component reads described corresponding report or generation and preserves corresponding report at described caching report server.Comprise following steps:
A. customer service inserts assembly by customer service and logins described enterprise instant communication system;
B. described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager;
C. described Configuration Manager is checked described access rights;
D. described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component;
E. described form serviced component judges whether corresponding report is present in the caching report server;
F. according to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server
Customer service inserts assembly by customer service and logins described enterprise instant communication system; Customer service has three kinds of login modes, contains super keeper, department manager and three kinds of authorities of common customer service; Corresponding respectively: super keeper has authority to check all statistical report forms; The department manager has authority to check web analytics form, inner all the conversation recording forms of department, inner all the customer service performance appraisal forms of department; Common customer service has authority to check my conversation history record form;
Described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described enterprise instant communication system can limit the use of the ownership of described customer service critical field and send to described Configuration Manager; Described Configuration Manager is checked described access rights; Described Configuration Manager is according to the affiliated authority of customer service, and correspondence is the statistical report form access rights accordingly; Dispose corresponding access path;
Described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component; Described form serviced component judges whether corresponding report is present in the caching report server; Because the caching report server is to adopt the dynamic memory mode, will be according to set buffer memory rule and corresponding business strategy, the form to satisfying corresponding conditions in the caching report server of not timing is deleted;
According to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server.
As can be seen from the above technical solutions, technical scheme of the present invention is compared with existing EIM technical scheme, owing to adopted effective caching report strategy and rule, provides the method for a kind of caching report rarefaction, balanced form reading speed and quantity.
Description of drawings
Fig. 1 is the generalized flowsheet schematic diagram of the embodiment of the invention;
Fig. 2 reads the method step flow chart of form for the customer service of the embodiment of the invention;
Fig. 3 is the caching report strategy implementation method flow chart of steps of the embodiment of the invention.
Embodiment
As shown in Figure 1, a kind of statistical report form implementation method of enterprise instant communication system is characterized in that: customer service inserts assembly by customer service and logins described enterprise instant communication system; Described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described Configuration Manager is checked described access rights; Described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component; Described form serviced component judges whether corresponding report is present in the caching report server; According to judged result, described form serviced component reads described corresponding report or generation and preserves corresponding report at described caching report server.Comprise following steps:
A. customer service inserts assembly by customer service and logins described enterprise instant communication system;
B. described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager;
C. described Configuration Manager is checked described access rights;
D. described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component;
E. described form serviced component judges whether corresponding report is present in the caching report server;
F. according to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server
Customer service inserts assembly by customer service and logins described enterprise instant communication system; Customer service has three kinds of login modes, contains super keeper, department manager and three kinds of authorities of common customer service; Corresponding respectively: super keeper has authority to check all statistical report forms; The department manager has authority to check web analytics form, inner all the conversation recording forms of department, inner all the customer service performance appraisal forms of department; Common customer service has authority to check my conversation history record form;
Described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described enterprise instant communication system can limit the use of the ownership of described customer service critical field and send to described Configuration Manager; Described Configuration Manager is checked described access rights; Described Configuration Manager is according to the affiliated authority of customer service, and correspondence is the statistical report form access rights accordingly; Dispose corresponding access path;
Described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component; Described form serviced component judges whether corresponding report is present in the caching report server; Because the caching report server is to adopt the dynamic memory mode, will be according to set buffer memory rule and corresponding business strategy, the form to satisfying corresponding conditions in the caching report server of not timing is deleted;
According to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server.
As shown in Figure 2, the statistical report form implementation method of described a kind of enterprise instant communication system, method and step that form is read in the customer service of specific embodiment are as follows:
Customer service inserts assembly login customer side by customer service, and the statistical report form menu is clicked in customer service, the access rights of application statistical report form data; Configuration Manager is checked described access rights; This customer service does not have described access rights, and system's Pop-up message frame is pointed out described customer service " no access rights "; This customer service has described access rights, and described database receives the application of described access rights, and reads corresponding report to the application of described form serviced component; Described form serviced component judges that whether corresponding report is at the caching report server; If described corresponding report not at the caching report server, generates and preserves corresponding report at described caching report server; If described corresponding report is the caching report server Already in, directly read described corresponding report.
As shown in Figure 3, the statistical report form implementation method of described a kind of enterprise instant communication system, the caching report strategy implementation method step of specific embodiment is as follows:
Described form serviced component in daily operation, continuous acquisition process statistical report form data, and be sent to database and caching report server; Meanwhile,, set caching report server deletion rule,, delete satisfying the statistical report form data of described deletion rule according to the business rule and the cache policy of caching report; For the data of database inside, the deletion rule of setting data storehouse server to satisfying the statistical report form data of described deletion rule, is deleted.
Generally speaking; the foregoing description is a preferred implementation of the present invention; but embodiments of the present invention are not restricted to the described embodiments; other are any not to deviate from change, the modification done under the spirit principle of the present invention, substitute, combination, simplify; all should be the substitute mode of equivalence, be included within protection scope of the present invention.
Claims (7)
1. the statistical report form implementation method of an enterprise instant communication system is characterized in that: customer service inserts assembly by customer service and logins described enterprise instant communication system; Described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described Configuration Manager is checked described access rights; Described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component; Described form serviced component judges whether corresponding report is present in the caching report server; According to judged result, described form serviced component reads described corresponding report or generation and preserves corresponding report at described caching report server.Comprise following steps:
A. customer service inserts assembly by customer service and logins described enterprise instant communication system;
B. described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager;
C. described Configuration Manager is checked described access rights;
D. described customer service has described access rights, and the database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component;
E. described form serviced component judges whether corresponding report is present in the caching report server;
F. according to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server.
2. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: customer service inserts assembly by customer service and logins described enterprise instant communication system; Customer service has three kinds of login modes, contains super keeper, department manager and three kinds of authorities of common customer service; Corresponding respectively: super keeper has authority to check all statistical report forms; The department manager has authority to check web analytics form, inner all the conversation recording forms of department, inner all the customer service performance appraisal forms of department; Common customer service has authority to check my conversation history record form.
3. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: described customer service inserts assembly by described customer service, sends the access rights of application statistical report form data to Configuration Manager; Described enterprise instant communication system can limit the use of the ownership of described customer service critical field and send to described Configuration Manager.
4. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: described Configuration Manager is checked described access rights; Described Configuration Manager is according to the affiliated authority of customer service, and correspondence is the statistical report form access rights accordingly; Dispose corresponding access path.
5. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: described customer service has described access rights, database in the system receives the application of described access rights, and reads corresponding report to the application of form serviced component.
6. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: described form serviced component judges whether corresponding report is present in the caching report server; Because the caching report server is to adopt the dynamic memory mode, will be according to set buffer memory rule and corresponding business strategy, the form to satisfying corresponding conditions in the caching report server of not timing is deleted.
7. according to the statistical report form implementation method of the described a kind of enterprise instant communication system of claim 1, it is characterized in that: according to judged result, described form serviced component reads described corresponding report, or generates and preserve corresponding report at described caching report server.
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| Application Number | Priority Date | Filing Date | Title |
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| CN200810182878A CN101753335A (en) | 2008-12-11 | 2008-12-11 | Implementation method of statistical statement in enterprise instant communication system |
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| CN200810182878A CN101753335A (en) | 2008-12-11 | 2008-12-11 | Implementation method of statistical statement in enterprise instant communication system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105139186A (en) * | 2015-08-14 | 2015-12-09 | 广东建邦计算机软件有限公司 | Community management table generating method and community management table generating system |
| CN107315727A (en) * | 2016-04-26 | 2017-11-03 | 阿里巴巴集团控股有限公司 | The report form generation method and device applied based on instant messaging |
| CN111177755A (en) * | 2019-12-25 | 2020-05-19 | 平安医疗健康管理股份有限公司 | Method and device for processing data permission in report application, computer equipment and computer storage medium |
-
2008
- 2008-12-11 CN CN200810182878A patent/CN101753335A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105139186A (en) * | 2015-08-14 | 2015-12-09 | 广东建邦计算机软件有限公司 | Community management table generating method and community management table generating system |
| CN107315727A (en) * | 2016-04-26 | 2017-11-03 | 阿里巴巴集团控股有限公司 | The report form generation method and device applied based on instant messaging |
| CN111177755A (en) * | 2019-12-25 | 2020-05-19 | 平安医疗健康管理股份有限公司 | Method and device for processing data permission in report application, computer equipment and computer storage medium |
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Application publication date: 20100623 |