CN101715030A - 呼叫中心两级交换方法 - Google Patents
呼叫中心两级交换方法 Download PDFInfo
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- CN101715030A CN101715030A CN200910237637A CN200910237637A CN101715030A CN 101715030 A CN101715030 A CN 101715030A CN 200910237637 A CN200910237637 A CN 200910237637A CN 200910237637 A CN200910237637 A CN 200910237637A CN 101715030 A CN101715030 A CN 101715030A
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- 238000000034 method Methods 0.000 title claims abstract description 21
- 238000004891 communication Methods 0.000 claims description 19
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- 238000012544 monitoring process Methods 0.000 description 6
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- 238000013461 design Methods 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
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- 230000004048 modification Effects 0.000 description 4
- 238000012986 modification Methods 0.000 description 4
- 230000008569 process Effects 0.000 description 3
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- 230000004044 response Effects 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 2
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CN200910237637A CN101715030B (zh) | 2009-11-13 | 2009-11-13 | 呼叫中心两级交换方法 |
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CN200910237637A CN101715030B (zh) | 2009-11-13 | 2009-11-13 | 呼叫中心两级交换方法 |
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CN101715030A true CN101715030A (zh) | 2010-05-26 |
CN101715030B CN101715030B (zh) | 2012-08-29 |
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Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102843263A (zh) * | 2012-09-18 | 2012-12-26 | 浙江省电力公司 | 调度台异地备份方法 |
CN105302792A (zh) * | 2015-07-29 | 2016-02-03 | 国网山东省电力公司电力科学研究院 | 一种语音平台架构调整方法 |
CN107888789A (zh) * | 2016-09-30 | 2018-04-06 | 北京京东尚科信息技术有限公司 | 一种分布式呼叫中心***及其呼叫处理方法 |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5945989A (en) * | 1997-03-25 | 1999-08-31 | Premiere Communications, Inc. | Method and apparatus for adding and altering content on websites |
CN100456787C (zh) * | 2004-05-19 | 2009-01-28 | 华为技术有限公司 | 呼叫排队方法 |
CN101150419B (zh) * | 2007-11-12 | 2010-09-29 | 中国电信股份有限公司 | 一种新一代呼叫中心***及自动业务实现方法 |
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2009
- 2009-11-13 CN CN200910237637A patent/CN101715030B/zh active Active
Cited By (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102843263A (zh) * | 2012-09-18 | 2012-12-26 | 浙江省电力公司 | 调度台异地备份方法 |
CN102843263B (zh) * | 2012-09-18 | 2015-02-04 | 浙江省电力公司 | 调度台异地备份方法 |
CN105302792A (zh) * | 2015-07-29 | 2016-02-03 | 国网山东省电力公司电力科学研究院 | 一种语音平台架构调整方法 |
CN105302792B (zh) * | 2015-07-29 | 2017-12-26 | 国网山东省电力公司电力科学研究院 | 一种语音平台架构调整方法 |
CN107888789A (zh) * | 2016-09-30 | 2018-04-06 | 北京京东尚科信息技术有限公司 | 一种分布式呼叫中心***及其呼叫处理方法 |
CN107888789B (zh) * | 2016-09-30 | 2020-03-31 | 北京京东尚科信息技术有限公司 | 一种分布式呼叫中心***及其呼叫处理方法 |
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Publication number | Publication date |
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CN101715030B (zh) | 2012-08-29 |
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Denomination of invention: Two-stage exchange method of call center Effective date of registration: 20141209 Granted publication date: 20120829 Pledgee: Bank of Guiyang Limited by Share Ltd dolomite branch Pledgor: Bejing Infobird Software Co.,Ltd. Registration number: 2014990001054 |
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Date of cancellation: 20150710 Granted publication date: 20120829 Pledgee: Bank of Guiyang Limited by Share Ltd dolomite branch Pledgor: Bejing Infobird Software Co.,Ltd. Registration number: 2014990001054 |
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Denomination of invention: Two-stage exchange method of call center Effective date of registration: 20160321 Granted publication date: 20120829 Pledgee: Bank of Communications Ltd Gongzhufen Beijing branch Pledgor: Bejing Infobird Software Co.,Ltd. Registration number: 2016990000225 |
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Date of cancellation: 20170313 Granted publication date: 20120829 Pledgee: Bank of Communications Ltd Gongzhufen Beijing branch Pledgor: Bejing Infobird Software Co.,Ltd. Registration number: 2016990000225 |
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