CN101315712A - Queuing machine system equipped with waiting seat and queuing method - Google Patents
Queuing machine system equipped with waiting seat and queuing method Download PDFInfo
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- CN101315712A CN101315712A CNA2008103006748A CN200810300674A CN101315712A CN 101315712 A CN101315712 A CN 101315712A CN A2008103006748 A CNA2008103006748 A CN A2008103006748A CN 200810300674 A CN200810300674 A CN 200810300674A CN 101315712 A CN101315712 A CN 101315712A
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Abstract
The invention relates to a queue machine system used for arranging waiting seats and a queuing method; the system arranges corresponding waiting seats behind handle seats, a monitoring unit of the waiting seat is arranged at the waiting seat, is connected with a control unit and is used for monitoring that whether a customer is in the waiting seat or not; the queue machine system comprises the control unit, an input unit, a printing unit, a display unit, a calling unit and a waiting seat monitoring unit which can be an infrared sensor or a pressure sensor; the working process comprises the following steps: the queue machine system is started; numbers are called by a salesman and are taken by customers; the control unit carries out the processing of queuing number; firstly, that whether the calling of number is carried out by idle windows is checked, namely, the salesman waits the customer who goes to transact services, if so, the customer can be arranged to the salesman for transaction; if not, the customer can be arranged to the vacant waiting seat.
Description
Technical field
The present invention relates to the electronic queuing machine field, relate in particular to queue machine and queuing strategy thereof that waiting seat is set.
Background technology
Present known queue machine be client after the number of getting on the queue machine, wait staff's calling, when calling out your number, you remove the window transacting business again, and at this moment the staff removes transacting business before will waiting for you, loses time, efficient is not high, especially in the hall of heavy traffic.
Summary of the invention
Long in order to overcome in the existing queuing machine system staff waiting time, the invention provides a kind of method of queuing, make first client handle business after, second can be arrived the window transacting business at once, need not wait for.
Particularly, corresponding single waiting seat is set after handling seat, waits for that handling seat finishes professional and after client left the table, the client 1-10 of waiting seat can arrive in second and handle the seat transacting business.
Preferably, the position of waiting seat be located at do not influence handle that seat client secret requires more nearby, the client of being convenient to waiting seat in time arrives and handles seat.
Preferably, the waiting seat place is provided with monitoring means.
Preferably, waiting seat is provided with a chair that allows client sit, and one fills out separate unit, be located to handle 1 to 2 meter of seat, and at least one seat, when the waiting seat monitoring means monitored the waiting seat vacancy, control module was called out the next bit client automatically and is waited to waiting seat and handle; If the idle seat of handling is arranged, the client that Priority Call is waited for handles to handling seat.
Preferably, control module has judged whether that idle window handles seat after client's number of getting, and control module is preferentially distributed to idle window with client and handled seat.
Preferably, control module has judged whether that idle window handles seat after 1 client's number of getting, and control module is preferentially distributed to idle window with client and handled seat;
If 2 do not have idle window, control module distributes automatically and called customer waits to appointment numbering waiting seat;
3 when handling seat and finish a last client's business and be, the client of waiting seat can arrive and handle seat and handle;
4 control modules are called out the next bit client and are waited to the waiting seat of vacating;
5 have client when waiting seat waits, if wherein any one is handled the seat window free time and calls out the numbers, and this place's waiting seat is not when having client, and control module is called out other waiting seat client automatically and handled seat idle window transacting business to this.
Preferably, the client lines up at the waiting seat place earlier.
Preferably, waiting seat is arranged on and handles seat more nearby, be used for as the client who waits during at waiting seat, neither can influence client's privacy of handling seat, have to allow the client of waiting seat arrive to handle seat, comprise that the waiting seat monitoring means links to each other with control module at once, when being used to monitor waiting seat and having or not client, comprise control module, link to each other, when being used to obtain waiting seat and having or not client with the monitoring means of waiting seat, automatically called customer waits to waiting seat, and prerequisite is not have the free time to handle seat.
Preferably, be provided with a plurality of waiting seats, waiting seat is 1 to 6 meter after handling seat.
Preferably, waiting seat is provided with the chair that at least one handle allows client sit, at least one separate unit of filling out, be installed in and handle 1 to 2 meter behind the seat, when the waiting seat monitoring means monitored the waiting seat vacancy, control module was called out the next bit client automatically and is waited to waiting seat and handle, and prerequisite is not have the free time to handle seat.
Preferably, comprise that handling the seat monitoring means links to each other with the waiting seat monitoring means, monitor and handle the seat client when leaving the table that caution waiting seat client handles to the business handling seat immediately.
Preferably, comprising monitoring means, is infrared inductor or pressure transducer or video generator, and forward and backward, the upper and lower, left and right that are installed in waiting seat can monitor the position that waiting seat has or not client to wait; Forward and backward, the upper and lower, left and right that are installed in the business handling seat can monitor the position that the business handling seat has or not client to wait.
Preferably, waiting seat is provided with service facilities such as advertisement, financing information, music.
In a word, the queuing machine system among the present invention comprises control module, input block, print unit, display unit, calling unit, waiting seat monitoring means.Wherein input block, print unit, display unit and calling unit are prior art.Business handling seat back at each window is provided with waiting seat, can be the chair that allows client sit, or railing, or tangible mark, and as being coated with bright-coloured color on the ground, or desk fills out separate unit, and promptly whenever handling seat all has a corresponding waiting seat.A waiting seat monitoring means is installed at the waiting seat place, this unit contains infrared inductor or pressure transducer, can wait client's signal and pass to control module having or not in the waiting seat scope, also other can monitor other device that waiting seat has or not client to wait for this infrared inductor or pressure transducer, and forward and backward, the upper and lower, left and right that can be installed in waiting seat can monitor any position that waiting seat has or not client to wait.Control module control input block, print unit, display unit, calling unit, the collaborative work of waiting seat monitoring means, and responsible client's queuing is handled.Its course of work is: queuing machine system starts, the salesman calls out the numbers, client's number of getting, the control module number of ranking is handled, at first checking has or not idle window to call out the numbers, be that the salesman removes transacting business before waiting for client, have and then it is arranged to give this salesman to handle, as do not have then it to be arranged to give the waiting seat of vacancy, the waiting seat position is also all arranged full after supposing certain hour, after handling seat (a) and handled a client traffic this moment, this waiting seat (a-a) client who handles the seat correspondence is to handling the seat transacting business, control module obtains signal: waiting seat (a-a) vacancy, then control module is called out the next bit customers in line automatically and is waited transacting business to waiting seat (a-a), but control module all can not called out waiting seat automatically and wait transacting business when wherein any one vocational window is idle, but can not wait to waiting seat by called customer when the window transacting business is arranged guaranteeing.If a window waiting seat (a-a) has client waiting transacting business, another window (b) then is in idle condition, does not have the new client transacting business of lining up this moment again, and then the automatic calling wait seat of system (a-a) client is to window (b) transacting business.This shows that characteristics of the present invention are when the salesman is client's transacting business continuously, do not need to call out the numbers that having only calls out the numbers gets final product, and can improve window banging personnel's efficient simultaneously, saves time for client again when the salesman is idle; The beneficial effect of native system is can effectively save two stand-by period between client's transacting business in the place of business of heavy traffic.
Description of drawings
Fig. 1 is the calcspar of system.
Fig. 2 is installed in waiting seat the place ahead for waiting monitoring means, handles monitoring means and is installed in the arrangenent diagram of handling the seat top.
Fig. 3 is installed in the waiting seat rear for waiting monitoring means, handles monitoring means and is installed in the arrangenent diagram of handling the seat top.
Fig. 4 is installed in the waiting seat left for waiting monitoring means, handles monitoring means and is installed in the arrangenent diagram of handling the seat top.
Fig. 5 is installed in the waiting seat below for waiting monitoring means, handles monitoring means and is installed in the arrangenent diagram of handling the seat top.
Fig. 6 handles the queuing process flow diagram for control module.
Fig. 7 for waiting seat only at the control module processing flow chart of lining up behind the seat of handling of the front of correspondence.
Fig. 8 is the calcspar that waits monitoring means and handle the direct-connected system of monitoring means.
Description of drawings
The present invention is further described below in conjunction with the drawings and specific embodiments.
In Fig. 1, display unit, calling unit, input block, print unit, the waiting seat monitoring means is handled the seat monitoring means and is connected with control module respectively.Input block, display unit, calling unit, print unit are responsible for respectively that input is wanted number, demonstration, calling, printing function, are prior arts.At the waiting seat monitoring means, have an infrared inductor or pressure transducer can monitor in the waiting seat scope to have or not client to wait, and signal passed to control module, handling the seat monitoring means, having an infrared inductor or pressure transducer can monitor etc. to handle and have or not client to handle in the seat scope, and signal passed to control module, control module is responsible for the collaborative work of input block, display unit, calling unit, print unit, and handles client's queuing task.
Among Fig. 8, wait monitoring means and handle monitoring means and directly be connected, make communication speed faster, be used to handle seat and finish the client when leaving the post, the client that can directly warn waiting seat comes to handle.
In Fig. 2, the 1st, the business handling window, the 2nd, handle seat, the 4th, waiting seat, the 5th, the waiting seat monitoring means, 6 for handling the seat monitoring means.Waiting seat 4 is chairs that allow client sit, or railing, or tangible mark, and as being coated with bright-coloured color on the ground, or desk also can claim to fill out separate unit, is positioned at and handles 1 to 2 meter, seat back, and waiting seat monitoring means 5 is installed in waiting seat 4 the place aheads among the figure, and 6 are installed in 2 top.
In Fig. 5, waiting seat monitoring means 5 is at a pressure transducer, is arranged under the platform, and waiting seat 4 is positioned on this platform, and when client sat on waiting seat 4, pressure transducer produced induction, illustrates that waiting seat 4 has client to wait, other same Fig. 1.
In Fig. 3,4 the position difference that monitoring means is installed, other same Fig. 1.
In Fig. 6, represented the flow process of control module processing queuing: open queuing machine system (step 1); Client's number of getting (step 2); The salesman uses " calling " key called customer (step 3) of calling out keyboard; Client's number of getting (step 4); The number of getting and calling tend to intersect to be carried out; Control module checks currently whether have idle window to call out the numbers, promptly whether there is the salesman to use " calling " key called customer of calling out keyboard, also there is not client to be this window transacting business (step 5) behind " calling " key called customer, have and then distribute this client to handle (step 6) to idle window, if not then call out this client automatically and wait (step 7) to waiting seat, this client waits (step 8), wait " calling " key called customer (step 9) of using the calling keyboard in the process if any the salesman client, i.e. explanation does not have new client to this window transacting business, then distribute this waiting seat client to handle and (got back to step 6), otherwise this client will wait the corresponding seat client that handles to finish professional back to this window transacting business (step 10) to this idle window.Control module monitors the waiting seat client by the waiting seat monitoring means and leaves, and waits (step 11) to waiting seat not having under the situation of idle window to call out the next bit client automatically.
Another example such as Fig. 7 of described queuing system install monitoring means and link to each other with control module handling the seat place, monitor to handle seat and have or not client, and when handling the seat room, system is the client of calling wait seat automatically.
When monitoring means was video generator, control module comprised that at least the identification monitoring range has or not client's program.
In sum, more than be preferred embodiment of the present invention only, be not to be used to limit protection scope of the present invention.For example monitoring means can also be the electronic tag recognizer; but the label that requires queue machine to print is an electronic tag; therefore, all any modifications of being done within the spirit and principles in the present invention, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (12)
1. the method that the waiting seat queuing is set is installed automatic Zero queuing service equipment in the place, business hall, it is characterized in that:
Corresponding single waiting seat is set after handling seat, waits for that handling seat finishes professional and after client left the table, the client 1-10 of waiting seat can arrive in second and handle the seat transacting business.
2. the method for queuing according to claim 1 is characterized in that: the position of waiting seat be located at do not influence handle that seat client secret requires more nearby, the client of being convenient to waiting seat in time arrives and handles seat.
3. according to the method for the described queuing of claim 1-2, it is characterized in that: the waiting seat place is provided with monitoring means.
4. according to the method for the described queuing of claim 1-3, waiting seat is provided with a chair that allows client sit, or railing, or tangible mark, be coated with bright-coloured color as the ground, or desk also can claim to fill out separate unit, be located at and handle 1 to 2 meter of seat, at least one seat, when the waiting seat monitoring means monitored the waiting seat vacancy, control module was called out the next bit client automatically and is waited to waiting seat and handle; If the idle seat of handling is arranged, the client that Priority Call is waited for handles to handling seat.
5. the method for queuing according to claim 4 is characterized in that: control module has judged whether that idle window handles seat after 1 client's number of getting, and control module is preferentially distributed to idle window with client and handled seat;
If 2 do not have idle window, control module distributes automatically and called customer waits to appointment numbering waiting seat;
3 when handling seat and finish a last client's business and be, the client of waiting seat can arrive and handle seat and handle;
4 control modules are called out the next bit client and are waited to the waiting seat of vacating;
5 have client when waiting seat waits, if wherein any one is handled the seat window free time and calls out the numbers, and this place's waiting seat is not when having client, and control module is called out other waiting seat client automatically and handled seat idle window transacting business to this.
6. according to the method for the described queuing of claim 1-5, it is characterized in that: the client lines up at the waiting seat place earlier.
7. a kind of system that the waiting seat queue machine is set that is used for being provided with the method for waiting seat queuing according to one kind of claim 1-6, it is characterized in that: comprise at least one waiting seat, be arranged on and handle seat more nearby, be used for as the client who waits during at waiting seat, neither can influence client's privacy of handling seat, have and to allow the client of waiting seat arrive to handle seat at once, comprise that the waiting seat monitoring means links to each other with control module, when being used to monitor waiting seat and having or not client, comprise control module, link to each other, when being used to obtain waiting seat and having or not client with the monitoring means of waiting seat, automatically called customer waits to waiting seat, and prerequisite is not have the free time to handle seat.
8. queuing machine system according to claim 7 is characterized in that: be provided with a plurality of waiting seats, waiting seat is 1 to 6 meter after handling seat.
9. queuing machine system according to claim 7, it is characterized in that: waiting seat is provided with the chair that at least one handle allows client sit, at least one separate unit of filling out, be installed in and handle 1 to 2 meter behind the seat, when the waiting seat monitoring means monitors the waiting seat vacancy, control module is called out the next bit client automatically and is waited to waiting seat and handle, and prerequisite is not have the free time to handle seat.
10. according to the described queuing machine system of claim 79, it is characterized in that: comprise that handling the seat monitoring means links to each other with the waiting seat monitoring means, monitor and handle the seat client when leaving the table that caution waiting seat client handles to the business handling seat immediately.
11. according to the described queuing machine system of claim 1-10, it is characterized in that: comprise monitoring means, be infrared inductor or pressure transducer or video generator or electronic tag academic probation device, forward and backward, the upper and lower, left and right that are installed in waiting seat can monitor the position that waiting seat has or not client to wait; Forward and backward, the upper and lower, left and right that are installed in the business handling seat can monitor the position that the business handling seat has or not client to wait.
12. according to the described queuing machine system of claim 1-10, waiting seat is provided with service facilities such as advertisement, financing information, music.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008103006748A CN101315712A (en) | 2007-05-31 | 2008-03-24 | Queuing machine system equipped with waiting seat and queuing method |
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200710111619.X | 2007-05-31 | ||
| CN200710111619 | 2007-05-31 | ||
| CNA2008103006748A CN101315712A (en) | 2007-05-31 | 2008-03-24 | Queuing machine system equipped with waiting seat and queuing method |
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| Publication Number | Publication Date |
|---|---|
| CN101315712A true CN101315712A (en) | 2008-12-03 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2008103006748A Pending CN101315712A (en) | 2007-05-31 | 2008-03-24 | Queuing machine system equipped with waiting seat and queuing method |
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| CN (1) | CN101315712A (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101799949A (en) * | 2010-03-24 | 2010-08-11 | 上海恰吉商务咨询有限公司 | Method for queuing |
| CN103377505A (en) * | 2012-04-13 | 2013-10-30 | 谭柱林 | Reflection type infrared-sensing automatic registration system |
| CN104360901A (en) * | 2014-11-04 | 2015-02-18 | 中国建设银行股份有限公司 | Processing method and device for access request of terminal equipment and queuing machine |
| CN104504799A (en) * | 2014-12-18 | 2015-04-08 | 张慧燕 | Queuing and calling system |
| CN106504396A (en) * | 2016-11-08 | 2017-03-15 | 浪潮（苏州）金融技术服务有限公司 | A kind of queuing strategy, device and transaction processing system |
| CN107066917A (en) * | 2015-12-03 | 2017-08-18 | 国际联合航空集团 | Queue monitor based on marking profile |
| CN109447044A (en) * | 2018-12-25 | 2019-03-08 | 上海联影医疗科技有限公司 | Scan control method and system |
| CN115410308A (en) * | 2022-08-02 | 2022-11-29 | 浪潮软件股份有限公司 | Method and device for reasonably utilizing unattended self-service terminal |
-
2008
- 2008-03-24 CN CNA2008103006748A patent/CN101315712A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101799949A (en) * | 2010-03-24 | 2010-08-11 | 上海恰吉商务咨询有限公司 | Method for queuing |
| CN103377505A (en) * | 2012-04-13 | 2013-10-30 | 谭柱林 | Reflection type infrared-sensing automatic registration system |
| CN104360901A (en) * | 2014-11-04 | 2015-02-18 | 中国建设银行股份有限公司 | Processing method and device for access request of terminal equipment and queuing machine |
| CN104504799A (en) * | 2014-12-18 | 2015-04-08 | 张慧燕 | Queuing and calling system |
| CN107066917A (en) * | 2015-12-03 | 2017-08-18 | 国际联合航空集团 | Queue monitor based on marking profile |
| CN106504396A (en) * | 2016-11-08 | 2017-03-15 | 浪潮（苏州）金融技术服务有限公司 | A kind of queuing strategy, device and transaction processing system |
| CN109447044A (en) * | 2018-12-25 | 2019-03-08 | 上海联影医疗科技有限公司 | Scan control method and system |
| CN109447044B (en) * | 2018-12-25 | 2023-10-27 | 上海联影医疗科技股份有限公司 | Scanning control method and system |
| CN115410308A (en) * | 2022-08-02 | 2022-11-29 | 浪潮软件股份有限公司 | Method and device for reasonably utilizing unattended self-service terminal |
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Open date: 20081203 |