CN100493215C - Self-helping type mobile meeting telephone system and method thereof - Google Patents
Self-helping type mobile meeting telephone system and method thereof Download PDFInfo
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- CN100493215C CN100493215C CNB2007100206540A CN200710020654A CN100493215C CN 100493215 C CN100493215 C CN 100493215C CN B2007100206540 A CNB2007100206540 A CN B2007100206540A CN 200710020654 A CN200710020654 A CN 200710020654A CN 100493215 C CN100493215 C CN 100493215C
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Abstract
A mobile conference telephone system of self service type comprises conference bridge pre-exchange board, short message interface, WAP interface, USSSD interface, image message interface, Java interface B, WWW network, BOSS interface, application server, databank server, file server network management server and Ethernet exchange board being used to connect all above said units. The method utilizing said system to realize mobile conference of self service type is also disclosed.
Description
Technical field
What the present invention relates to is a kind of operation system at communication field, specifically, relates to a kind of conference telephone service system and method for strengthening professional ease of use and practicality based on mobile communication technology
Background technology
Conference telephone service is meant the business by the telephony teleconferencing.Conference telephone service can realize that the user holds a meeting and MPTY whenever and wherever possible, relatively legacy user's face-to-face meetings improved meeting efficient, reduced cost.Conference telephone service has the vast market demand.
The main To enterprises client of present conference telephone service, preset conference, instant conference function are provided, conference telephone system is distributed to enterprise customer's meeting account number, the enterprise customer uses account, can be by the Internet, dial conference telephone Number for access elder generation preset conference time, number, after the preset conference time arrives, can hold a meeting, also can hold a meeting immediately.
There is the To enterprises user in existing conference telephone, can not satisfy the problem of personal user's MPTY demand.
Existing conference telephone exists that self-help is strong, inconvenient problem with use.Need enterprise to have special service management personnel or conference telephone system that special manual board is provided, meeting person is difficult to independently predetermined conference and holds a meeting immediately.
Existing conference telephone exists the requirement that does not meet mobile subscriber's use habit.The mobile subscriber is often movable out of doors, and outdoor background sound is often more noisy, has influenced the speech quality of meeting.Along with the mobile technology development, mobile phone also provides business such as the very strong note of popularization, multimedia message, SIM card, WAP, USSD, Java except speech business is provided.Existing conference telephone system can not utilize the novel mobile service telephone service that organizes a meeting.
Summary of the invention
In order to summarize purpose of the present invention, some aspect of the present invention, advantage and novel feature have been described here.Should be appreciated that, need not all these aspects, advantage and feature and be included among arbitrary special embodiment.
The objective of the invention is on traditional conference telephone capabilities, to increase the self-helping type mobile meeting telephone function of multinomial suitable mobile subscriber's use habit, remedy the deficiencies in the prior art.Technical scheme of the present invention is:
A kind of self-helping type mobile meeting telephone system, include: compositions such as meeting bridge/preposition switch, short message interface machine, WAP interface message processor (IMP), USSD interface message processor (IMP), multimedia message interface message processor (IMP), Java interface message processor (IMP) B, WWW website, BOSS interface message processor (IMP), application server, database server, file server, NM server, Ethernet switch is realized the connection of the said equipment; Preposition switch is connected the voice of realizing phone and inserts with the switch of PLMN, the meeting bridge provides the media resource of phone MPTY, the short message interface machine is connected note intercommunication between realization and mobile phone with Short Message Service Gateway with sms center, the WAP interface message processor (IMP) is connected with WAP gateway realizes the visit of mobile phone by WAP, the USSD interface message processor (IMP) is connected with the USSD gateway realizes mobile phone USSD visit, the multimedia message interface message processor (IMP) is connected the multimedia message visit that realizes mobile phone with MMS center, the Java interface message processor (IMP) is connected with the Java gateway realizes the visit of mobile phone java applet, the WWW website connects the visit that PC is realized in the Internet, the BOSS interface message processor (IMP) is connected with the BOSS system to be realized chargeing, business and account, application server realizing conference telephone management and control, file server is responsible for providing voice document, database server is responsible for storing every business datum, and NM server is realized the network management function of system.
A kind of self-helping type mobile meeting telephone method may further comprise the steps,
A, meeting applicant preset conference phone;
B, the meeting participant passes through convergence type or divergence expression participates in a conference.
Above-mentioned self-helping type mobile meeting telephone method, wherein, described steps A further comprises,
A1, meeting applicant preset conference phone;
Whether A2, business platform judges voice channel resource can be used in the designated time;
A3, if the available A6 that then forwards to, if the unavailable A4 that then forwards to;
Day part satisfies user's resource in the certain hour of A4, business platform statistics meeting applicant's scheduled time;
A5, feedback meeting applicant satisfy the time point of conferenced parties quantity, make the meeting applicant establish the conference reservation time again;
A6, scheduling meeting success.
Described step B further comprises, described convergence type participates in a conference, promptly after the meeting applicant successfully applies for reservation, the meeting applicant passes through variety of way and notifies all meeting participants the conferencing information of being correlated with, comprise service access number, Conference ID, meeting password, each meeting participant initiatively dials the meeting access code in the given time, under the prompting of system voice, the meeting participant inputs Conference ID and the meeting password carries out authentication, inserts corresponding meeting-place by the back; Described divergence expression participates in a conference, promptly preestablish the time of meeting and one group and meeting participant telephone number, system at the appointed time exhales all meeting participants of collection automatically, meeting participant off-hook behind phone ringing, can join after hearing salutatory, carry out in the process in meeting, chairman among the meeting participant can adopt the manual dial to call out the participant of interim increase, also can make a call its access meeting by conference system by conference management interface input invitee's telephone number.
Above-mentioned self-helping type mobile meeting telephone method, wherein, can adopt group's meeting one key to exhale mode notification of meetings participant, it is that the personnel's phone that will often converse in advance passes through modes such as phone, the Internet, note, multimedia message, SIM card, WAP, USSD, Java and is made as a plurality of groups that described group meeting one key is exhaled, when holding a meeting, the user is directly by group's group number incoming call people with a part in a conference person, realizes that a key exhales, and its concrete steps comprise:
Meeting presider among the meeting participant dials service access number;
Input Conference ID and meeting password authentification identity;
Select group's meeting in the instant conference, input group group number;
Number in the business platform incoming call group, number meeting in predetermined people of incoming call immediately and the group.
The further technical characterictic of self-helping type mobile meeting telephone system of the invention and method thereof is as follows:
The note phone that organizes a meeting: the user is by editing short message command code and parameter, send to the note code of conference telephone system, realize note predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The SIM card phone that organizes a meeting: operator uses OTA technology and SIM card STK technology, the user can directly use the STK menu on the SIM card, adopt short message channel, with command code and parameter, send to the note code of conference telephone system, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The WAP phone that organizes a meeting: operator uses the WAP technology to set up WAP site, the user is by the visit WAP site, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The multimedia message phone that organizes a meeting: the user is by editing multimedia message command code and parameter, send to the multimedia message code of conference telephone system, realize multimedia message predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The USSD phone that organizes a meeting: operator uses the USSD technology to set up the USSD website, the user is by visit USSD website, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The Java phone that organizes a meeting: operator provides the java applet on the mobile phone, the user is by the mobile phone java applet, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
Note Portal door function: operator's setting-up short message door, the user is by the editing short message command code, send to the note code of conference telephone system, conference telephone returns user's note menu, the user by selecting menu item is replied the mutual of realization and conference telephone system, realize predetermined conference, instant conference, the inquiry predetermined conference, the cancellation meeting, revise predetermined conference, increase and the cancellation of meeting host, increase and the cancellation of meeting participant, increase and cancellation of meeting group, increase and the cancellation of meeting group member, listen the meeting recording, deletion session recording function;
Note masterplate function: the user is when using note to organize a meeting, and part command parameter item is more, inconvenient user's memory, conference telephone system sends the note masterplate to the user, the user sends to platform by filling in masterplate, and human nature service is provided, and is user-friendly to;
The SMS confirmation function: the user is when predetermined conference, cancellation meeting, deletion group and member, for avoiding user's input error, behind the finish message of conference telephone platform with user's input, send short messages and confirm to the user, the user carries out user's required function after confirming again, reduces error rate;
The SMS notification function: the user is after the predetermined conference success, conference telephone system sends note to subscriber phone, inform the method that the user participates in a conference, the user can notify other user to participate in a conference by the forwarding of note, the user can participate in a conference by the method for SMS notification, the user goes offline in the conference telephone process unusually, and conference telephone system sends SMS notification to the user, informs the method that the user participates in a conference again;
Incoming call function of batch:, need not the user and wait for any 1 incoming call of all meeting participants.
Increase and cancellation of meeting host specifically may further comprise the steps:
In the meeting, chairman need leave the meeting-place, and other 1 people takes over chairman's power in chairman's notification of meetings;
The receiver presses phone keyboard 9*;
Business platform is play receiver's telephone number to chairman, and chairman confirms to shift chairman's power by 9*.
The meeting presider has telephone keypad and says the control right for 1 tin 2, be to have a plurality of people to speak simultaneously in the process of meeting, caused meeting sound unclear, the meeting presider is when running into this situation, 2 keys by telephone keypad just do not allow other people to speak, only allow own speaking, allow other people in a minute again, effectively controlled the quality of meeting by 1 key of telephone keypad;
The meeting participant has 8 times control rights on the telephone keypad 7, the mobile subscriber who is conference telephone is under outdoor noisy environment, background influence the clearness of conference call, the meeting participant is when running into this situation, just realize not allowing oneself to speak, avoid noise to pass in the meeting by 8 keys of telephone keypad, 7 keys by telephone keypad allow oneself to speak again, have effectively controlled the quality of meeting.
A kind of self-helping type mobile meeting telephone method, wherein, the convener enters the meeting-place by the meeting Number for access of dialing system, or by note, system is with convener's incoming call meeting-place behind self-service, artificial auxiliary, WAP, USSD, SIM, multimedia message, the Java application instant conference on the net, the convener adds meeting by other participants of interactive voice (IVR) system invites after entering the meeting-place.
Beneficial effect of the present invention:
Enlarged meeting telephone service service object: personal user's use conference telephone service of exempting to open an account makes vast personal call user can obtain conference telephone easily, MultiParty Service.
Effectively, provide the multiple technological means of obtaining conference telephone service, make things convenient for mobile subscriber user to use conference telephone service: note/multimedia message/technical organization conference telephones such as SIM card/USSD/WAP/Java in conjunction with mobile technology.Note Portal door, SMS notification, note masterplate, SMS confirmation, SMS notification no show personnel feedback, meeting adjourned, and note is thanked and these human oriented designs of investigation function, business convenient for users and promoted the perceptibility of user to business.
Improved self-help, the ease for use of conference telephone system: group's meeting, a key are exhaled, conference telephone account number, phone number and cipher inquiry, modification, cancellation preset conference, note, tin meeting recording, deletion session recording, the big customer handles service, incoming call function of batch, meeting presiding human rights forwarding function, the function of calling the roll automatically makes that can the be complete self-service use of user is professional, and reduced the user and used professional complexity, improved the availability of operation system.
Description of drawings
Fig. 1 is a system configuration schematic diagram in the embodiment of the invention;
Fig. 2 is group's conference flow figure in the embodiment of the invention;
Fig. 3 is a predetermined conference resource prompting flow chart in the embodiment of the invention;
Fig. 4 says flow chart for 1 tin 2 for meeting presider in the embodiment of the invention;
Fig. 5 is 8 times flow charts on the meeting participant 7 in the embodiment of the invention;
Fig. 6 weighs transfer flow figure for chairman in the embodiment of the invention;
Fig. 7 is SMS notification no show personnel process of feedback figure figure in the embodiment of the invention;
Fig. 8 listens meeting recording flow chart for passing through account number and cipher inquiry, modification, cancellation meeting in the embodiment of the invention;
Fig. 9 is manual board service procedure figure in the meeting in the embodiment of the invention;
Figure 10 is note masterplate in the embodiment of the invention, SMS confirmation, SMS notification flow chart.
Embodiment
Below in conjunction with drawings and Examples the present invention is described in further detail.
Self-helping type mobile meeting telephone system increases following invention function on traditional conference telephone capabilities:
Personal user's use conference telephone service of exempting to open an account.Tradition conference telephone service To enterprises user, enterprise customer's scope is comparatively limited, China makes telephonic personal user reach 500,000,000, can greatly promote the service range of conference telephone towards individual's conference telephone service, realizes the demand of personal amount people to hundreds of people's MPTYs.The personal user uses telecommunication service generally need open an account at the operator place, the personal meeting telephone service of exempting to open an account can be removed the complicated procedures of opening an account to the operator business hall from, use the conference telephone capabilities expense that produces by phone account number direct payment, made things convenient for the user to use business fast.
Group's meeting, a key calling function.The tradition conference telephone service need be imported participate in a conference personnel's number of user one by one, group's conferencing function realizes that personnel's phone that the user will often converse in advance is made as a plurality of groups by modes such as phone, the Internet, note, multimedia message, SIM card, WAP, USSD, Java, when holding a meeting, the user is directly by group's group number incoming call people with a part in a conference person, realized the function that a key is exhaled, reduce the trouble of importing a plurality of telephone numbers, can realize realizing quickly and easily business.In addition, 1 group can be set at default groups, the telephone number of storage group call last time, next conversation can be directly called this group, is user-friendly to.Flow chart as shown in Figure 2, its concrete steps are: the user dials service access number; Input account number and password authentification identity; Select group's meeting in the instant conference, input group group number; Number in the business platform incoming call group, number meeting in predetermined people of incoming call immediately and the group.
The conferencing resource prompt facility.The user system resource deficiency occurs through regular meeting when predetermined conference, the situation that the user can not be scheduled to.The conferencing resource prompt facility is exactly in this case, informs that by conference telephone system the user has the time period of conference telephone resource, guarantees that the user can subscribe to meeting.Flow chart as shown in Figure 3, its concrete steps are: consumer premise meeting M side; Whether business platform judges voice channel resource greater than M side, if, then scheduling meeting success, if not, business platform in the 48 hours consumer premise time of statistics day part satisfy user's resource; Feedback user satisfies the time point of conferenced parties quantity, makes the user establish the conference reservation time again.
Telephone keypad is said controlled function for 1 tin 2.There are a plurality of people to speak simultaneously in the process of meeting, caused meeting sound unclear.Say for 1 tin 2 function be exactly the meeting presider when running into this situation, just do not allow other people to speak by 2 keys of telephone keypad, only allow own speaking, allow other people in a minute again by 1 key of telephone keypad, effectively controlled the quality of meeting.Flow chart as shown in Figure 4, its concrete steps are: in the conference process, the host finds a riot of sound confusion in meeting-place; The host presses phone key 1, and other user right of speaking has only chairman to have the right to speak; After the host keeps the meeting-place order in a minute; The host presses phone key 2, and other user has right in a minute.
8 times controlled function on the telephone keypad 7.The mobile subscriber of conference telephone is under outdoor noisy environment, background influence the clearness of conference call, 8 times functions are exactly that the meeting participant is when running into this situation on 7, just realize not allowing oneself to speak, avoid noise to pass in the meeting by 8 keys of telephone keypad, 7 keys by telephone keypad allow oneself to speak again, have effectively controlled the quality of meeting.Flow chart as shown in Figure 5, its concrete steps are: in the conference process, the participant finds that the background noise of oneself is big; The participant is by own phone keyboard 8, the background sound of oneself with no longer in meeting, heard in a minute; The participant is to the little place of background sound; The participant presses phone key 7, recovers to be heard in the own word meeting.
The note phone that organizes a meeting.The user is by editing short message command code and parameter, send to the note code of conference telephone system, realize note predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
The SIM card phone that organizes a meeting.Operator uses OTA technology and SIM card STK technology, the user can directly use the STK menu on the SIM card, adopt short message channel, with command code and parameter, send to the note code of conference telephone system, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
The WAP phone that organizes a meeting.Operator uses the WAP technology to set up WAP site, the user is by the visit WAP site, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
The multimedia message phone that organizes a meeting.The user is by editing multimedia message command code and parameter, send to the multimedia message code of conference telephone system, realize multimedia message predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
The USSD phone that organizes a meeting.Operator uses the USSD technology to set up the USSD website, the user is by visit USSD website, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
The Java phone that organizes a meeting.Operator provides the java applet on the mobile phone, the user is by the mobile phone java applet, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
Note Portal door function.Operator's setting-up short message door, the user is by the editing short message command code, send to the note code of conference telephone system, conference telephone returns user's note menu, the user by selecting menu item is replied the mutual of realization and conference telephone system, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function.
Note masterplate function.The user is when using note to organize a meeting, and part command parameter item is more, inconvenient user's memory, and conference telephone system sends the note masterplate to the user, and the user sends to platform by filling in masterplate, and human nature service is provided, and is user-friendly to.
The SMS confirmation function.The user is when predetermined conference, cancellation meeting, deletion group and member, for avoiding user's input error, behind the finish message of conference telephone platform with user's input, send short messages and confirm to the user, the user carries out user's required function after confirming again, reduces error rate.
The user imports intelligent discriminant function.The user is when giving conference telephone system by mode input parameters such as voice, WWW, note, multimedia message, SIM card, WAP, USSD, Java, and system can intelligent distinguishing user input error, reminds the user to revise.
The SMS notification function.The user is after the predetermined conference success, and conference telephone system sends note to subscriber phone, informs the method that the user participates in a conference, and the user can notify other user to participate in a conference by the forwarding of note, and the user can participate in a conference by the method for SMS notification.The user goes offline in the conference telephone process unusually, and conference telephone system sends SMS notification to the user, informs the method that the user participates in a conference again.
Note masterplate, SMS confirmation, SMS notification, as shown in figure 10, its concrete steps are:
Step 1, beginning;
Step 3, two notes are replied by system, require the user by template completion information;
Step 4, the identification correctness (?), if YES then changes next step over to,, finishes No (allow 3 times mistake, need prompting user error part) if then leaping to step 7;
Step 5, platform are sent short messages and are asked the user to confirm to reply, and the user can ask predetermined (YDHY) again, also can confirm a reservation (QRYD);
Step 6, two notes are replied by system, provide predetermined case, give chairman for one, give the guest for one;
Step 7 finishes.
SMS notification no show personnel feedback function.When platform sends SMS notification to the user, if fail to notify, fail to give notice to personnel's number to the predetermined conference people feedback of sending short messages, convenient predetermined people notifies voluntarily.Flow chart as shown in Figure 7, its concrete steps are: the number that conference telephone is imported during by the consumer premise meeting notice of sending short messages; SMS notification sends by the mobile network SMS platform.Certain customers' number transmission note that fails; SMS platform notification of meetings telephony platform does not successfully send short message number; Business platform sends note for predetermined people, and notice fails and sends the Subscriber Number of note.
By functions such as conference telephone account number, phone number and cipher inquiry, modification, cancellation preset conference, note, tin meeting recording, deletion session recordings.Traditional conference telephone number realizes that by meeting room number and Conference ID above-mentioned functions, this function need not the user and remember meeting room number and Conference ID number, directly uses account number, phone number and password to get final product.Flow chart as shown in Figure 8, its concrete steps are: the user dials service access number; Input account number and password authentification identity; Select the inquiry meeting; Business platform is play voice: the predetermined meeting of account is 15:30 point meeting on August 10th, 1,06, duration 30 minutes, number 5 people, chairman's password 111111, guest's password 222222, predetermined people XXX.Hard of hearing please by 1*, listen next bar please by 2*, return please by #.
Manual board service function in the meeting.In the conference process, meeting presider's telephone key reel number changes manual board over to, and manual board provides as counseling services such as conference telephone occupation modes to the chairman.Flow chart as shown in Figure 9, its concrete steps are: in the conference process, chairman needs the advisory meeting controlled function, presses phone key 0; Chairman changes over to and the manual board conversation, seeks advice to manual board.Consulting finishes, and returns meeting by phone 0 key.
The big customer handles service function.The big customer handles and helps enterprise customer, VIP personal user's predetermined conference, inquiry and cancellation of meeting, and replacement meeting password etc. make things convenient for responsible consumer to use conference telephone.
Incoming call function of batch.The tradition conference telephone is when incoming call participates in a conference the phone personnel, and 1 user in addition of intercommunication is again exhaled behind logical 1 user in incoming call one by one, makes to be waited as long for by the personnel of incoming call earlier.An incoming call function is exactly with any 1 incoming call of all meeting participants in batches, need not the user and waits for.
Meeting presiding human rights forwarding function.The meeting presider is the effector of conference telephone, existing conference telephone system just can't continue meeting again after the meeting presider leaves meeting, meeting presiding human rights forwarding function is exactly before the host leaves meeting again, by set the transfer that new host's telephone number realizes presiding over the human rights on WWW website, the Internet, on the telephone keypad.Flow chart as shown in Figure 6, its concrete steps are: in the meeting, chairman need leave the meeting-place, other 1 people takes over chairman power in chairman's notification of meetings; The receiver presses phone keyboard 9*; Business platform is play receiver's telephone number to chairman, and chairman confirms to shift chairman's power by 9*.
Note that meeting adjourned is thanked and the investigation function.After meeting adjourned, send note, thank the user to use, and ask user's message reply, improve service level using professional satisfaction to the user.
The value-added service service function.In the conference process, provide increment voice services such as health, education, provide information, provide the service main topic of discussion to the user to the user.
Automatic roll-call function.After predetermined meeting begins, automatic roll-call function is arranged, the personnel participating in the meeting does not notify the host.
As shown in Figure 1, be self-helping type mobile meeting telephone system structural representation of the present invention.
Self-helping type mobile meeting telephone system is made up of meeting bridge/preposition switch, short message interface machine, WAP interface message processor (IMP), USSD interface message processor (IMP), multimedia message interface message processor (IMP), Java interface message processor (IMP) B, WWW website, BOSS interface message processor (IMP), application server, database server, file server, NM server etc., and Ethernet switch is realized the connection of the said equipment.
Preposition switch is connected the voice of realizing phone and inserts with the switch of PLMN, the meeting bridge provides the media resource of phone MPTY, the short message interface machine is connected note intercommunication between realization and mobile phone with Short Message Service Gateway with sms center, the WAP interface message processor (IMP) is connected with WAP gateway realizes the visit of mobile phone by WAP, the USSD interface message processor (IMP) is connected with the USSD gateway realizes mobile phone USSD visit, the multimedia message interface message processor (IMP) is connected the multimedia message visit that realizes mobile phone with MMS center, the Java interface message processor (IMP) is connected with the Java gateway realizes the visit of mobile phone java applet, the WWW website connects the visit that PC is realized in the Internet, the BOSS interface message processor (IMP) is connected with the BOSS system to be realized chargeing, business and account, application server realizing conference telephone management and control, file server is responsible for providing voice document, database server is responsible for storing every business datum, and NM server is realized the network management function of system.
The system user of self-helping type mobile meeting telephone system of the present invention refers to user that conference system is configured, manages, safeguards can be divided into system manager, enterprise administrator, conference administrator, big customer manager, manual position etc. according to authority and responsibility.System manager: serve as by operator, conference system is had the highest operating right, can carry out all operations except that conference management; Enterprise administrator: create by other enterprise administrators of system manager or this enterprise, mainly finish the management of this ERM and user profile in the conference system; Conference administrator: mainly create, also can create, mainly carry out being scheduled to, revising or the cancellation operation of videoconference by the system manager by the enterprise administrator; Big customer manager: create by the system manager, finish mainly that enterprise customer, the individual VIP user that help serves is scheduled to, the operation of modification or cancellation of meeting; Manual position: perfect artificial miscellaneous function is provided, and shared 12580 seats of manual board are not established special-purpose seat, and the auxiliary interface of auxiliary position will use the interface consistent with the client.
Conference users refers to enjoy the user of conference system service, and meeting applicant, chairman, participant should be provided.Meeting applicant: can adopt variety of way application meetings such as voice, note, WEB, multimedia message, WAP, USSD, SIM card, Java, inquiry meeting, cancellation of meeting, listen meeting recording etc.; The chairman: the meeting presider, can manage and control meeting in the session, chairman can reassign new chairman by modes such as phone, WEB, but the affirmation flow process need be arranged; The meeting guest: the meeting participant, can listening and speaking, the chairman can control the power of guest's listening and speaking.
The mode that adds meeting according to the user, meeting can be divided into three classes: 1) incoming call formula videoconference: be also referred to as the convergence type videoconference, promptly after the meeting applicant successfully applies for reservation, the applicant notifies all members the conferencing information (mainly comprising Number for access, Conference ID, meeting password) of being correlated with by modes such as notes, each participant initiatively dials the meeting access code in the given time, under the prompting of system voice, the user inputs Conference ID and the meeting password carries out authentication, inserts corresponding meeting-place by the back.Meeting is promptly withdrawed from participant's on-hook, and affiliation is as long as dial in once more again; 2) exhalation formula videoconference: be also referred to as the divergence expression videoconference, promptly preestablish the time of meeting and one group of participant's telephone number, system at the appointed time exhales all participants of collection automatically, the participant is off-hook behind phone ringing, can join after hearing salutatory, carry out in the process in meeting, the chairman can adopt the manual dial to call out the participant of interim increase, also can make a call its access meeting by conference system by conference management interface (Portal) input invitee's telephone number; 3) hybrid phone meeting: have the videoconference of flicking type and two kinds of convening modes of exhalation formula in meeting simultaneously.
During the consumer premise meeting, if predetermined person provides participant's number, in notice of meeting, should inform the participant, system will be meeting start time active call user, if the user fails to receive conference telephone, the user also can insert meeting according to the notice of meeting occupation mode.
The type of service of self-helping type mobile meeting telephone system of the present invention has following two kinds:
The preset conference business: preset conference is a kind of conference model that is suitable for relative fixed personnel and set time participation.This mode is made an appointment and is prepared.Conferencing form can be divided into two kinds of incoming call formula (convergence type) and exhalation formulas (divergence expression).Meeting can be selected multiple level of confidentiality, according to different levels of confidentiality the participant is carried out suitable authentication.
Appointment mode should be supported plurality of access modes: the note application, and the meeting applicant sends the set form note to system's Number for access, through finishing reservation with the short message interacting of system; The self-service application of phone, the meeting applicant dials and is special service number, and system finishes reservation by interactive voice (IVR); Online self-service application: meeting applicant Website login, finish reservation by the Web mode; Artificial auxiliary application, meeting applicant call-conference secretary finishes reservation by it on behalf of application; Big customer's application, the big customer manager is for user applies; Should support the scheduling meeting of multiple modes such as USSD, SIM, WAP, multimedia message, Java client.
The instant conference business: instant conference is that a kind of convener of meeting need not reservation, the interim small-sized MPTY conference model of holding immediately.The convener enters the meeting-place by the meeting Number for access of dialing system, or by note, system is with convener's incoming call meeting-place behind self-service, artificial auxiliary, WAP, USSD, SIM, multimedia message, the Java application instant conference on the net, the convener adds meeting by other participants of interactive voice (IVR) system invites after entering the meeting-place.For example: professional reports, congratulations in red-letter day, friend's chat, family's meeting, operation guidance, classmate get together etc., all are convener's invitation each side participation of initiatively dialling.Characteristics such as this business has that quantity is many, the time disperses and conversation is short.The instant conference flow process is simpler more to be optimized, and need not the user and carries out complex operations and can organize meeting rapidly.
Basic service functions such as self-helping type mobile meeting telephone system of the present invention has can inquire about, revise, delete meeting, session recording and system management function, resource management function, subscriber management function, system configuration function, Operation Log Management function, remote network management ability, billing function, statistical function etc.
Though the present invention with preferred embodiment openly as above; but they are not to be used for limiting the present invention; anyly have the knack of this skill person; without departing from the spirit and scope of the invention; from when can doing various variations or retouching, so being as the criterion of should being defined with the application's claim protection range of protection scope of the present invention.
Claims (8)
1, a kind of self-helping type mobile meeting telephone method includes:
Preposition switch is connected the voice of realizing phone and inserts with the switch of PLMN, the meeting bridge provides the media resource of phone MPTY, the short message interface machine is connected note intercommunication between realization and mobile phone with Short Message Service Gateway with sms center, the WAP interface message processor (IMP) is connected with WAP gateway realizes the visit of mobile phone by WAP, the USSD interface message processor (IMP) is connected with the USSD gateway realizes mobile phone USSD visit, the multimedia message interface message processor (IMP) is connected the multimedia message visit that realizes mobile phone with MMS center, the Java interface message processor (IMP) is connected with the Java gateway realizes the visit of mobile phone java applet, the WWW website connects the visit that PC is realized in the Internet, the BOSS interface message processor (IMP) is connected with the BOSS system to be realized chargeing, business and account, application server realizing conference telephone management and control, file server is responsible for providing voice document, database server is responsible for storing every business datum, NM server is realized the network management function of system, it is characterized in that:
A, meeting applicant preset conference phone;
B, the meeting participant passes through convergence type or divergence expression participates in a conference.
2, self-helping type mobile meeting telephone method according to claim 1 is characterized in that, described steps A further comprises,
A1, meeting applicant preset conference phone;
Whether A2, business platform judges voice channel resource can be used in the designated time;
A3, if the available A6 that then forwards to, if the unavailable A4 that then forwards to;
Day part satisfies user's resource in the certain hour of A4, business platform statistics meeting applicant's scheduled time;
A5, feedback meeting applicant satisfy the time point of conferenced parties quantity, make the meeting applicant establish the conference reservation time again;
A6, scheduling meeting success.
3, self-helping type mobile meeting telephone method according to claim 1 is characterized in that, described step B further comprises,
Described convergence type participates in a conference, promptly after the meeting applicant successfully applies for reservation, the meeting applicant passes through variety of way and notifies all meeting participants the conferencing information of being correlated with, each meeting participant initiatively dials the meeting access code in the given time, under the prompting of system voice, the meeting participant inputs Conference ID and the meeting password carries out authentication, inserts corresponding meeting-place by the back;
Described divergence expression participates in a conference, promptly preestablish the time of meeting and one group and meeting participant telephone number, system at the appointed time exhales all meeting participants of collection automatically, meeting participant off-hook behind phone ringing, can join after hearing salutatory, carry out in the process in meeting, chairman among the meeting participant can adopt the manual dial to call out the participant of interim increase, also can make a call its access meeting by conference system by conference management interface input invitee's telephone number.
4, self-helping type mobile meeting telephone method according to claim 3 is characterized in that, the relevant conferencing information of described notification of meetings participant comprises service access number, Conference ID, meeting password.
5, self-helping type mobile meeting telephone method according to claim 4, it is characterized in that, adopt group's meeting one key to exhale mode notification of meetings participant, it is that the personnel's phone that will often converse in advance passes through modes such as phone, the Internet, note, multimedia message, SIM card, WAP, USSD, Java and is made as a plurality of groups that described group meeting one key is exhaled, when holding a meeting, the user is directly by group's group number incoming call people with a part in a conference person, realizes that a key exhales, and its concrete steps comprise:
Meeting presider among the meeting participant dials service access number;
Input Conference ID and meeting password authentification identity;
Select group's meeting in the instant conference, input group group number;
Number in the business platform incoming call group, number meeting in predetermined people of incoming call immediately and the group.
6, according to the described self-helping type mobile meeting telephone method of one of claim 1 to 5, it is characterized in that, the mode of user group's conference telephone be adopt following one or more:
The note phone that organizes a meeting: the user is by editing short message command code and parameter, send to the note code of conference telephone system, realize note predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The SIM card phone that organizes a meeting: operator uses OTA technology and SIM card STK technology, the user can directly use the STK menu on the SIM card, adopt short message channel, with command code and parameter, send to the note code of conference telephone system, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The WAP phone that organizes a meeting: operator uses the WAP technology to set up WAP site, the user is by the visit WAP site, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The multimedia message phone that organizes a meeting: the user is by editing multimedia message command code and parameter, send to the multimedia message code of conference telephone system, realize multimedia message predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The USSD phone that organizes a meeting: operator uses the USSD technology to set up the USSD website, the user is by visit USSD website, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
The Java phone that organizes a meeting: operator provides the java applet on the mobile phone, the user is by the mobile phone java applet, realize predetermined conference, instant conference, inquiry predetermined conference, cancellation meeting, revise predetermined conference, increase and cancellation of meeting host, increase and cancellation of meeting participant, increase and cancellation of meeting group, increase and cancellation of meeting group member, tin meeting recording, deletion session recording function;
Note Portal door function: operator's setting-up short message door, the user is by the editing short message command code, send to the note code of conference telephone system, conference telephone returns user's note menu, the user by selecting menu item is replied the mutual of realization and conference telephone system, realize predetermined conference, instant conference, the inquiry predetermined conference, the cancellation meeting, revise predetermined conference, increase and the cancellation of meeting host, increase and the cancellation of meeting participant, increase and cancellation of meeting group, increase and the cancellation of meeting group member, listen the meeting recording, deletion session recording function;
Note masterplate function: the user is when using note to organize a meeting, and part command parameter item is more, inconvenient user's memory, conference telephone system sends the note masterplate to the user, the user sends to platform by filling in masterplate, and human nature service is provided, and is user-friendly to;
The SMS confirmation function: the user is when predetermined conference, cancellation meeting, deletion group and member, for avoiding user's input error, behind the finish message of conference telephone platform with user's input, send short messages and confirm to the user, the user carries out user's required function after confirming again, reduces error rate;
The SMS notification function: the user is after the predetermined conference success, conference telephone system sends note to subscriber phone, inform the method that the user participates in a conference, the user can notify other user to participate in a conference by the forwarding of note, the user can participate in a conference by the method for SMS notification, the user goes offline in the conference telephone process unusually, and conference telephone system sends SMS notification to the user, informs the method that the user participates in a conference again;
Incoming call function of batch:, need not the user and wait for any 1 incoming call of all meeting participants.
7, self-helping type mobile meeting telephone method according to claim 6 is characterized in that, described increase and cancellation of meeting host specifically may further comprise the steps:
In the meeting, chairman need leave the meeting-place, and other 1 people takes over chairman's power in chairman's notification of meetings;
The receiver presses phone keyboard 9*;
Business platform is play receiver's telephone number to chairman, and chairman confirms to shift chairman's power by 9*.
8, self-helping type mobile meeting telephone method according to claim 6, it is characterized in that, described meeting presider has telephone keypad and says the control right for 1 tin 2, be to have a plurality of people to speak simultaneously in the process of meeting, caused meeting sound unclear, the meeting presider is when running into this situation, 2 keys by telephone keypad just do not allow other people to speak, only allow own speaking, allow other people in a minute again, effectively controlled the quality of meeting by 1 key of telephone keypad;
Described meeting participant has 8 times control rights on the telephone keypad 7, the mobile subscriber who is conference telephone is under outdoor noisy environment, background influence the clearness of conference call, the meeting participant is when running into this situation, just realize not allowing oneself to speak, avoid noise to pass in the meeting by 8 keys of telephone keypad, 7 keys by telephone keypad allow oneself to speak again, have effectively controlled the quality of meeting.
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| CNB2007100206540A CN100493215C (en) | 2007-03-20 | 2007-03-20 | Self-helping type mobile meeting telephone system and method thereof |
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