CA2243331C - Configuration de triage a acces direct - Google Patents

Configuration de triage a acces direct Download PDF

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Publication number
CA2243331C
CA2243331C CA002243331A CA2243331A CA2243331C CA 2243331 C CA2243331 C CA 2243331C CA 002243331 A CA002243331 A CA 002243331A CA 2243331 A CA2243331 A CA 2243331A CA 2243331 C CA2243331 C CA 2243331C
Authority
CA
Canada
Prior art keywords
user
predetermined
profiles
messages
agent
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA002243331A
Other languages
English (en)
Other versions
CA2243331A1 (fr
Inventor
Debbie Pinard
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Networks Corp
Original Assignee
Mitel Knowledge Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Knowledge Corp filed Critical Mitel Knowledge Corp
Publication of CA2243331A1 publication Critical patent/CA2243331A1/fr
Application granted granted Critical
Publication of CA2243331C publication Critical patent/CA2243331C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/212—Monitoring or handling of messages using filtering or selective blocking

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CA002243331A 1998-08-01 1998-07-14 Configuration de triage a acces direct Expired - Lifetime CA2243331C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US15457398A 1998-08-01 1998-08-01
US60/054,573 1998-08-01

Publications (2)

Publication Number Publication Date
CA2243331A1 CA2243331A1 (fr) 2000-01-14
CA2243331C true CA2243331C (fr) 2001-08-14

Family

ID=22551865

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002243331A Expired - Lifetime CA2243331C (fr) 1998-08-01 1998-07-14 Configuration de triage a acces direct

Country Status (1)

Country Link
CA (1) CA2243331C (fr)

Also Published As

Publication number Publication date
CA2243331A1 (fr) 2000-01-14

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Effective date: 20180716