ATE300845T1 - Positions- und anrufsverfolgung von agenten in verbindung mit automatischen anrufsverteilungssystem - Google Patents
Positions- und anrufsverfolgung von agenten in verbindung mit automatischen anrufsverteilungssystemInfo
- Publication number
- ATE300845T1 ATE300845T1 AT00128231T AT00128231T ATE300845T1 AT E300845 T1 ATE300845 T1 AT E300845T1 AT 00128231 T AT00128231 T AT 00128231T AT 00128231 T AT00128231 T AT 00128231T AT E300845 T1 ATE300845 T1 AT E300845T1
- Authority
- AT
- Austria
- Prior art keywords
- agents
- distribution system
- conjunction
- tracking
- call
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W60/00—Affiliation to network, e.g. registration; Terminating affiliation with the network, e.g. de-registration
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/30—Determination of the location of a subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/02—Processing of mobility data, e.g. registration information at HLR [Home Location Register] or VLR [Visitor Location Register]; Transfer of mobility data, e.g. between HLR, VLR or external networks
- H04W8/08—Mobility data transfer
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
- Investigating Or Analysing Biological Materials (AREA)
- Investigating, Analyzing Materials By Fluorescence Or Luminescence (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/476,750 US6816733B1 (en) | 1999-12-30 | 1999-12-30 | Tracking agent call processing locations in connection with an automatic call distribution system |
Publications (1)
Publication Number | Publication Date |
---|---|
ATE300845T1 true ATE300845T1 (de) | 2005-08-15 |
Family
ID=23893109
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AT00128231T ATE300845T1 (de) | 1999-12-30 | 2000-12-27 | Positions- und anrufsverfolgung von agenten in verbindung mit automatischen anrufsverteilungssystem |
Country Status (7)
Country | Link |
---|---|
US (1) | US6816733B1 (de) |
EP (1) | EP1113688B1 (de) |
JP (1) | JP2001230876A (de) |
AT (1) | ATE300845T1 (de) |
AU (1) | AU776627B2 (de) |
CA (1) | CA2329489C (de) |
DE (1) | DE60021512D1 (de) |
Families Citing this family (17)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7284266B1 (en) * | 2000-03-21 | 2007-10-16 | Broadcom Corporation | System and method for secure biometric identification |
JP2003259423A (ja) * | 2002-03-04 | 2003-09-12 | Seiko Epson Corp | 個人情報記録システムと個人情報記録プログラムと個人情報記録方法 |
US20050010663A1 (en) * | 2003-07-11 | 2005-01-13 | Tatman Lance A. | Systems and methods for physical location self-awareness in network connected devices |
US7349535B2 (en) * | 2004-03-03 | 2008-03-25 | Cisco Technology, Inc. | Method and system for automatic call distribution based on location information for call center agents |
US7864945B2 (en) * | 2004-11-30 | 2011-01-04 | Aspect Software, Inc. | Method for detecting availability of non-traditional agent |
FR2886501A1 (fr) * | 2005-05-31 | 2006-12-01 | France Telecom | Procede et dispositif de localisattion d'un terminal dans un reseau local sans fil |
US8068601B2 (en) | 2006-07-26 | 2011-11-29 | Cisco Technology, Inc. | Queuing and routing telephone calls |
JP2008199459A (ja) * | 2007-02-15 | 2008-08-28 | Kazuhiko Nishijima | リアルタイム入力代行システム |
US7742952B2 (en) | 2008-03-21 | 2010-06-22 | Sunrise R&D Holdings, Llc | Systems and methods of acquiring actual real-time shopper behavior data approximate to a moment of decision by a shopper |
US7917405B2 (en) | 2008-07-14 | 2011-03-29 | Sunrise R&D Holdings, Llc | Method of direct-to-consumer reverse logistics |
JP5081984B2 (ja) * | 2008-01-15 | 2012-11-28 | サンライズ アール アンド ディー ホールディングス,エルエルシー | 通信用マルチネットワークを使用する店舗内買物客のリアルタイム位置追跡システム |
US9773268B2 (en) | 2008-06-16 | 2017-09-26 | Sunrise R&D Holdings, Llc | System of acquiring shopper insights and influencing shopper purchase decisions |
US8396755B2 (en) | 2008-07-14 | 2013-03-12 | Sunrise R&D Holdings, Llc | Method of reclaiming products from a retail store |
US10147058B1 (en) * | 2012-09-07 | 2018-12-04 | Noble Systems Corporation | Monitoring schedule adherence of call center agents |
US9338303B2 (en) * | 2013-04-26 | 2016-05-10 | Avaya Inc. | Wireless enterprise congestion management |
US11715056B2 (en) | 2021-03-16 | 2023-08-01 | Bank Of America Corporation | Performance monitoring for communication systems |
US11595527B2 (en) | 2021-03-16 | 2023-02-28 | Bank Of America Corporation | Dynamic routing for communication systems |
Family Cites Families (23)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5128981A (en) * | 1989-05-24 | 1992-07-07 | Hitachi, Ltd. | Radio communication system and a portable wireless terminal |
US5140611A (en) | 1989-09-29 | 1992-08-18 | Rockwell International Corporation | Pulse width modulated self-clocking and self-synchronizing data transmission and method for a telephonic communication network switching system |
US5008930A (en) * | 1989-10-24 | 1991-04-16 | At&T Bell Laboratories | Customer definable integrated voice/data call transfer technique |
KR930011089B1 (ko) * | 1990-06-29 | 1993-11-20 | 미쓰비시덴키 가부시키가이샤 | 왜곡 검출장치 |
US5268903A (en) | 1991-10-02 | 1993-12-07 | Rockwell International Corporation | Multichannel telephonic switching network with different signaling formats and cross connect/PBX treatment selectable for each channel |
US5335269A (en) | 1992-03-12 | 1994-08-02 | Rockwell International Corporation | Two dimensional routing apparatus in an automatic call director-type system |
US5365581A (en) | 1992-06-25 | 1994-11-15 | Rockwell International Corporation | Telephonic switching system with automatic port assignment capability and method |
US5396540A (en) * | 1992-07-23 | 1995-03-07 | Rockwell International Corporation | Remote vehicle communications system and method |
US5327144A (en) * | 1993-05-07 | 1994-07-05 | Associated Rt, Inc. | Cellular telephone location system |
US5479482A (en) * | 1993-08-30 | 1995-12-26 | At&T Corp. | Cellular terminal for providing public emergency call location information |
US5548637A (en) * | 1993-09-09 | 1996-08-20 | Precision Tracking Fm, Inc. | Method and apparatus for locating personnel and objects in response to telephone inquiries |
US5400327A (en) | 1993-09-30 | 1995-03-21 | Rockwell International Corporation | Automatic call distributor with wireless connection with remote unit and method |
US5841854A (en) | 1994-02-16 | 1998-11-24 | Priority Call Management, Inc. | Wireless telephone integration system and method for call centers and workgroups |
US5465286A (en) * | 1994-05-24 | 1995-11-07 | Executone Information Systems, Inc. | Apparatus for supervising an automatic call distribution telephone system |
US5793861A (en) * | 1996-06-11 | 1998-08-11 | Executone Information Systems, Inc. | Transaction processing system and method |
US5914668A (en) * | 1996-08-30 | 1999-06-22 | Lucent Technologies Inc. | Wireless terminal controlled mobility operational parameters |
US6236365B1 (en) * | 1996-09-09 | 2001-05-22 | Tracbeam, Llc | Location of a mobile station using a plurality of commercial wireless infrastructures |
US6061561A (en) * | 1996-10-11 | 2000-05-09 | Nokia Mobile Phones Limited | Cellular communication system providing cell transmitter location information |
US5918181A (en) * | 1996-10-15 | 1999-06-29 | Tatung Telecom Corporation | Method and apparatus for tracking location of wireless terminals in a nanocellular digital cordless terminal network coupled to a local exchange |
US5974328A (en) * | 1997-01-13 | 1999-10-26 | Airtouch Communications, Inc. | Rapid system access and registration in mobile phone systems |
US6009333A (en) * | 1997-08-14 | 1999-12-28 | Executone Information Systems, Inc. | Telephone communication system having a locator and a scheduling facility |
US6272347B1 (en) * | 1997-09-30 | 2001-08-07 | Avaya Technology Corp. | Automatic call distribution based on physical location of wireless terminals |
US6449356B1 (en) * | 1998-05-26 | 2002-09-10 | Rockwell Semiconductor Systems, Inc. | Method of multi-media transaction processing |
-
1999
- 1999-12-30 US US09/476,750 patent/US6816733B1/en not_active Expired - Lifetime
-
2000
- 2000-12-22 CA CA002329489A patent/CA2329489C/en not_active Expired - Fee Related
- 2000-12-26 JP JP2000395192A patent/JP2001230876A/ja active Pending
- 2000-12-27 EP EP00128231A patent/EP1113688B1/de not_active Expired - Lifetime
- 2000-12-27 DE DE60021512T patent/DE60021512D1/de not_active Expired - Lifetime
- 2000-12-27 AT AT00128231T patent/ATE300845T1/de not_active IP Right Cessation
- 2000-12-28 AU AU72545/00A patent/AU776627B2/en not_active Ceased
Also Published As
Publication number | Publication date |
---|---|
DE60021512D1 (de) | 2005-09-01 |
EP1113688A2 (de) | 2001-07-04 |
CA2329489A1 (en) | 2001-06-30 |
AU776627B2 (en) | 2004-09-16 |
CA2329489C (en) | 2007-12-04 |
EP1113688A3 (de) | 2002-07-31 |
AU7254500A (en) | 2001-07-05 |
EP1113688B1 (de) | 2005-07-27 |
US6816733B1 (en) | 2004-11-09 |
JP2001230876A (ja) | 2001-08-24 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
RER | Ceased as to paragraph 5 lit. 3 law introducing patent treaties |