WO2024013917A1 - Order receipt support device, order receipt support method, factory system, order receipt method, and order receipt support system - Google Patents

Order receipt support device, order receipt support method, factory system, order receipt method, and order receipt support system Download PDF

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Publication number
WO2024013917A1
WO2024013917A1 PCT/JP2022/027653 JP2022027653W WO2024013917A1 WO 2024013917 A1 WO2024013917 A1 WO 2024013917A1 JP 2022027653 W JP2022027653 W JP 2022027653W WO 2024013917 A1 WO2024013917 A1 WO 2024013917A1
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Prior art keywords
manufacturing
factory
order support
customized
equipment
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PCT/JP2022/027653
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French (fr)
Japanese (ja)
Inventor
昌平 飯島
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三菱電機株式会社
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Publication date
Application filed by 三菱電機株式会社 filed Critical 三菱電機株式会社
Priority to PCT/JP2022/027653 priority Critical patent/WO2024013917A1/en
Priority to KR1020247000801A priority patent/KR20240017954A/en
Priority to JP2023560807A priority patent/JP7433552B1/en
Priority to CN202280047538.0A priority patent/CN117716382A/en
Publication of WO2024013917A1 publication Critical patent/WO2024013917A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0621—Item configuration or customization
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/04—Manufacturing
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

Definitions

  • the present disclosure relates to an order support device, an order support method, a factory system, an order method, and an order support system.
  • Patent Document 1 Conventionally, techniques for producing customized products are known, for example, those described in Patent Documents 1 to 3.
  • the production management system described in Patent Document 1 creates a production plan that includes raw material procurement lead time, parts production lead time, parts procurement lead time, and production lead time of products using parts, and The entire supply chain, including production and logistics, is being made more efficient.
  • the manufacturing execution system described in Patent Document 2 presents a delivery date for a three-dimensional object manufactured using additive manufacturing technology. Further, the manufacturing execution system calculates the delivery date in consideration of the manufacturing time of the first process, the transportation time of the transportation process, and the manufacturing time of the second process.
  • the manufacturing intermediary system described in Patent Document 3 enables products to be manufactured at lower prices and with shorter delivery times.
  • This manufacturing intermediary system obtains from manufacturers the availability, price, and delivery date of parts for the user's desired ordering conditions, order price limit, delivery date, and delivery location, and selects the user from among the manufacturers. The answer is a combination of manufacturers that meet the desired ordering conditions.
  • Patent Documents 1 to 3 create a supply chain in which parts for customized products are manufactured in a dedicated factory, and multiple parts manufactured in multiple dedicated factories are combined to complete the final customized product. It is assumed that Therefore, the time required for logistics becomes an obstacle to delivering customized products to consumers in a short period of time.
  • the present disclosure has been made to solve the above-mentioned problems, and provides an order support device, an order support method, a factory system, an order method, and an order support system that can produce and deliver customized products in a short period of time.
  • the purpose is to provide.
  • An order support device includes a consumer terminal device, a communication unit that communicates with a plurality of factory systems that are placed at various locations and that manufacture customized products within a customizable range, and a When the request to manufacture the customized product is received, the request is transmitted to a plurality of the factory systems, the customizable range and estimated delivery date for the request received from the factory system are presented to the consumer terminal device, and the
  • the present invention further includes a processing unit that requests the factory system capable of manufacturing an article that satisfies the customization condition to manufacture the customized product when the customization condition is provided from a consumer terminal device.
  • the order support method includes the steps of receiving a request to manufacture a customized product from a consumer terminal device, and transmitting the request to a plurality of factory systems located at various locations that manufacture customized products within a customizable range. a step of presenting to the consumer terminal device a customizable range and an estimated delivery date for the request received from the factory system; and a step of presenting the customization conditions to the consumer terminal device; requesting the factory system capable of manufacturing an article that satisfies the above to manufacture the customized product.
  • a factory system includes a material inventory facility, a processing facility for manufacturing parts by processing the material carried from the stock facility, and customization by assembling the parts carried from the processing facility. includes assembly equipment for manufacturing the product, procures the materials from suppliers and ships the customized product to the consumer, and integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product.
  • the manufacturing facility a management device that executes manufacturing of the customized product using equipment, and the customizable range includes the material of the inventory equipment, the characteristics of the processing equipment and the assembly equipment, and the processing equipment and the assembly equipment. determined by the adjustment of
  • the order receiving method includes a material inventory facility, a processing facility for manufacturing parts by processing the material carried from the stock facility, and customization by assembling the parts carried from the processing facility. includes assembly equipment for manufacturing the product, procures the materials from suppliers and ships the customized product to the consumer, and integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product.
  • a method for receiving an order for a factory system equipped with manufacturing equipment comprising: receiving a request from a consumer terminal to manufacture a customized product; responding to the request with a customizable range and estimated delivery date; and executing the manufacturing of the customized product by the manufacturing equipment when customization conditions are provided from the device, and the customizable range includes the material, the processing equipment, and the assembly that the inventory equipment has. It is determined by the characteristics of the equipment and the coordination of the processing equipment and the assembly equipment.
  • An order support system includes an order support device that can communicate with a consumer terminal device, and a plurality of factory systems that are placed at various locations and that manufacture customized products within a customizable range, A device receives a request to manufacture the customized product from the consumer terminal device, each of the factory systems replies to the order support device the customizable range and estimated delivery date in response to the request, and the order support device The customizable range and estimated delivery date for each factory system are presented to the consumer terminal device, and the order entry support device satisfies the customization condition when the customization condition is provided from the consumer terminal device. The factory system capable of manufacturing the article is requested to manufacture the customized item.
  • An order support method includes an order support system that includes an order support device that can communicate with a consumer terminal device, and a plurality of factory systems that are located at various locations and that manufacture customized products within a customizable range.
  • the order support method includes the step of the order support device receiving a request to manufacture the customized product from the consumer terminal device, and each of the factory systems determining the customizable range and estimated delivery date for the request. a step of responding to a support device; a step of the order support device presenting the customizable range and the estimated delivery date for each factory system to the consumer terminal device;
  • the method includes the step of, when customization conditions are provided from the device, requesting the factory system capable of manufacturing an article satisfying the customization conditions to manufacture the customized product.
  • customized products can be produced and delivered in a short period of time.
  • FIG. 1 is a block diagram showing an example of an order support system according to a first embodiment. It is a block diagram showing an example of a factory system in a 1st embodiment.
  • FIG. 2 is a sequence diagram showing an example of processing in the order support system according to the first embodiment. It is a flowchart which shows an example of processing of a factory system in a 1st embodiment. It is a sequence diagram which shows an example of the process in the order support system in 2nd Embodiment.
  • FIG. 7 is a diagram showing an example of a display screen of a customized product on a consumer terminal device based on manufacturing conditions in the third embodiment. It is a block diagram showing an example of an order support system in a 4th embodiment.
  • FIG. 1 is a block diagram showing an example of an order support system according to the first embodiment.
  • the order support system includes, for example, a consumer terminal device 100, an order support device 200, and a plurality of factory systems 300-1, 300-2, . . . 300-N.
  • factory system 300 a plurality of factory systems
  • NIC Network Interface Card
  • NW Network NW
  • the consumer terminal device 100 is a smartphone or a personal computer owned by a consumer.
  • the consumer terminal device 100 includes, for example, a user interface section (UI section) 110 and a processing section 120.
  • the user interface section 110 includes, for example, a display section and an operation section.
  • the processing unit 120 is realized, for example, by a processor such as a CPU (Central Processing Unit) executing a program stored in a program memory. Software, firmware, or a combination of software and firmware is written as a program, and the program is stored in program memory.
  • the processing unit 120 performs various processes according to an application for ordering customized products. Customized products are not particularly limited as long as they are completed by combining multiple elements, such as home appliances, food ingredients, and pharmaceutical preparations.
  • the order support device 200 is an information processing device that includes a server device and the like that performs various processes to support the factory owner in receiving orders for customized products.
  • the order support device 200 includes a communication section 210 including a communication interface such as a wireless communication module, and a processing section 220.
  • the communication unit 210 communicates with each of the consumer terminal device 100 and the plurality of factory systems 300.
  • the processing unit 220 receives a request to manufacture a customized product from the consumer terminal device 100.
  • the processing unit 220 sends requests to a plurality of factory systems and receives responses from each of the factory systems.
  • the processing unit 220 presents the consumer terminal device 100 with the customizable range and estimated delivery date for each factory system.
  • the processing unit 220 requests a factory system capable of manufacturing an article that satisfies the customization conditions to manufacture the customized product.
  • the factory system 300 includes a factory that receives orders for customized products and manufactures the ordered customized products.
  • the factory system 300 is an integrated logistics factory that procures materials from suppliers, processes the procured materials to manufacture parts, combines the parts to complete customized products, and delivers the completed customized products to consumers. be.
  • the factory system 300 procures materials and parts within the factory without procuring new materials.
  • Each of the plurality of factory systems 300 is placed at various locations. Each of the plurality of factory systems 300 manufactures customized products within the customizable range of each of the factory systems 300. Each of the plurality of factory systems 300 may have different logistics costs for materials and customized products.
  • the material distribution cost is determined by the distance between the factory system 300 and the supplier serving as the material procurement source, the means of transportation, and the like.
  • the logistics cost of the customized product is determined by the distance between the factory system 300 and the consumer, the means of transportation, and the like. Therefore, the logistics costs of manufacturing customized products and delivering the manufactured customized products to consumers include the logistics costs of manufacturing parts from materials, and the logistics costs of manufacturing customized products from parts as finished products. It will not be included.
  • Each of the plurality of factory systems 300 may have a different customizable range of customized products.
  • the customizable range is determined by the material of the factory system 300, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment.
  • the characteristics of the manufacturing equipment are information regarding the manufacturing equipment, such as the type of manufacturing equipment, the performance of the manufacturing line, the specifications of the manufacturing line, and the manufacturing speed of the manufacturing line. Adjustment of the manufacturing equipment is, for example, a range of settings or capabilities of the manufacturing equipment that can be changed by the administrator of the factory system 300.
  • the customization conditions may include, for example, options presented in advance as options, such as the material, processing method, and design of the customized product, but are not limited to these conditions.
  • the material of the customized product is a customization condition determined by the material of the factory system 300, for example.
  • the processing method and design are customization conditions determined by, for example, the type of manufacturing equipment, the year of manufacturing of the manufacturing equipment, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment.
  • FIG. 2 is a block diagram showing an example of a factory system in the first embodiment.
  • the factory system 300 includes, for example, a material management floor 300A including material inventory equipment 330-1, a processing floor 300B including processing equipment 330-2, and an assembly floor 300C including assembly equipment 330-3.
  • the factory system 300 includes a production control device 310 and manufacturing control devices 320-1, 320-2, and 320-3.
  • the production management device 310 calculates the estimated delivery date of the customized product.
  • the manufacturing management device 320-1 manages the inventory of materials for parts constituting customized products.
  • the manufacturing control device 320-2 causes the processing equipment 330-2 to process the material into parts.
  • the manufacturing management device 320-3 manufactures a customized product by assembling parts.
  • Inventory equipment 330-1, processing equipment 330-2, and assembly equipment 330-3 may be referred to as "manufacturing equipment" in the following description.
  • the factory system 300 may include a material management floor 300A, a processing floor 300B, and an assembly floor 300C in one building.
  • the materials procured by the factory system 300 are stored in the inventory facility 330-1 on the material management floor 300A.
  • the factory system 300 transports materials necessary for parts of ordered customized products from the inventory equipment 330-1 of the material management floor 300A to the processing floor 300B.
  • the processing equipment 330-2 corresponding to the parts of the ordered customized products processes the materials brought from the material management floor 300A and manufactures the parts. Parts manufactured on processing floor 300B are transported to assembly floor 300C.
  • the assembly equipment 330-3 corresponding to the ordered customized product manufactures the customized product by assembling the parts brought from the processing floor 300B.
  • the factory system 300 integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product.
  • the factory system 300 can incorporate logistics from inventory equipment to processing equipment and from processing equipment to assembly equipment within the factory. Further, the factory system 300 may be located in an urban area or the like close to consumers. As a result, the order support system can shorten the delivery time of customized products.
  • FIG. 3 is a sequence diagram showing an example of processing in the order support system according to the first embodiment.
  • the consumer terminal device 100 transmits a connection request S10 to the order support device 200 based on the consumer's operation.
  • the ordering support device 200 provides the consumer terminal device 100 with ordering content S12 for displaying a web page for accepting the customized product and approximate price that the consumer desires.
  • the ordering content S12 includes, for example, information that displays an input field for accepting the consumer's wishes regarding the customized product, delivery date, approximate price including shipping charges, and scheduled delivery location.
  • Requests for customized products include requests for customized products such as price, type, size, shape, color, function, performance, etc., requests for parts such as type of parts, and requests for materials such as type of material.
  • the consumer terminal device 100 receives an operation on the input field, and transmits an inquiry request S14 inquiring whether a customized product that satisfies the consumer's wishes based on the accepted operation can be manufactured.
  • the consumer terminal device 100 is not limited to the consumer's operation, and may include information regarding the consumer acquired by various means in the inquiry request S14.
  • the consumer terminal device 100 may, for example, obtain biological information or physical condition information obtained from a consumer's wearable terminal, and request recommended products based on the obtained information.
  • the order support device 200 Based on the inquiry request S14 received from the consumer terminal device 100, the order support device 200 issues an inquiry request (S16-1, S16-2, and S16-3) is transmitted.
  • Each of the inquiry requests S16-1, S16-2, and S16-3 includes an inquiry regarding whether or not the product specified by the consumer can be manufactured, the scope of customization, and the current estimated delivery date.
  • the customizable range includes not only the customizable range of customized products, but also the customizable range of parts and materials.
  • the order support device 200 may transmit the inquiry request S16 to the factory system 300 that satisfies the requests for customized products, the requests for parts, and the requests for materials included in the inquiry request S16 received from the consumer terminal device 100. However, it is not limited to this.
  • the order support device 200 may transmit the inquiry request S16 to the factory system 300 that satisfies at least one of the wishes for customized products, the wishes for parts, and the wishes for materials.
  • Each of the factory systems 300-1, 300-2, and 300-3 supports order acceptance by providing response information (S18-1, S18-2, and S18-3) including whether or not the customized product can be manufactured based on the inquiry request S16.
  • the information is transmitted to the device 200.
  • Each of the answer information S18 includes customizable range information and estimated delivery date information.
  • the order support device 200 aggregates the responses received from each of the factory systems 300-1, 300-2, and 300-3, and transmits manufacturing condition information S20 to the consumer terminal device 100.
  • the manufacturing condition information S20 may include customizable range information, estimated delivery date information, and distribution cost information for each factory system 300.
  • the manufacturing condition information S20 includes, for example, candidates for the factory system 300 that meet consumer demands, and for each candidate, items that can meet consumer demands and items that cannot meet consumer demands. May include associated information. Further, the manufacturing condition information S20 may include conditions for customized products recommended by the factory system 300.
  • the consumer terminal device 100 receives purchase conditions based on the consumer's operation, and transmits purchase condition information S22 to the order support device 200.
  • the purchase condition information S22 may include customization condition information specified by the consumer within the customizable range.
  • the order support device 200 transmits an inquiry request S24 to the factory system 300-1 that can manufacture customized products that meet the purchase conditions (customization conditions) received from the consumer terminal device 100.
  • the order support device 200 may inquire about the image of the customized product that satisfies the customization conditions, the price of the customized product, and the delivery date as the inquiry request S24.
  • the factory system 300 displays, for example, the price and delivery date of the customized product included in the inquiry request S24, and presents it to the factory owner or the like.
  • the factory system 300 creates a manufacturing image of the customized product based on the customization conditions included in the inquiry request S24, and creates content data S26 for displaying the manufacturing image. It is desirable that the content data S26 is data that allows parameters corresponding to customization conditions to be changed within a customizable range based on the consumer's operations, and a manufacturing image to be updated based on the changed parameters.
  • the factory system 300 transmits the manufacturing image content data S26 to the order support device 200, and the order support device 200 transmits the manufacturing image content data S28 to the consumer terminal device 100.
  • the factory system 300 sends the content data S26 including information on the price and delivery date of the customized product corresponding to the product image to the order support device 200, and the order support device 200 consumes the information on the price and delivery date of the customized product. may be transmitted to the user terminal device 100.
  • the consumer terminal device 100 uses the manufacturing image content data S28 to display content representing the product image.
  • the consumer terminal device 100 may use, for example, AR (Augmented Reality) technology to superimpose a product image on a captured image.
  • the consumer terminal device 100 may display a product image using, for example, VR (Virtual Reality) technology.
  • the consumer terminal device 100 transmits customized product purchase request information S30 to the order support device 200 based on the consumer's operation.
  • Order support device 200 transmits manufacturing request information S32 to factory system 300-1 based on receiving purchase request information S30.
  • the factory system 300-1 receives an order for the customized product, and executes manufacturing and shipping of the customized product.
  • FIG. 4 is a flowchart illustrating an example of processing of the factory system 300 in the first embodiment.
  • the factory system 300 determines whether or not it has received an inquiry request S16 from the order support device 200 regarding whether or not the product specified by the consumer can be manufactured, the customizable range, and the current estimated delivery date (step ST100). . If the factory system 300 has not received the inquiry request S16 (step ST100: NO), it waits. When the factory system 300 receives the inquiry request S16 (step ST100: YES), the production control device 310 informs each of the manufacturing control devices 320 that manage manufacturing equipment on each floor etc. whether or not the product can be manufactured.
  • the manufacturing control device 320-1 checks the inventory status and inventory plan of the inventory facility 330-1 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104).
  • the manufacturing control device 320-2 checks the operating status, operation plan, and manufacturing capacity of the processing equipment 330-2 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104). ).
  • the manufacturing control device 320-3 checks the operating status, operation plan, and manufacturing capacity of the assembly equipment 330-3 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104). ).
  • the production control device 310 determines whether the product can be manufactured based on the answer from the manufacturing control device 320 (step ST106). For example, if the production control device 310 receives responses from all the manufacturing control devices 320 indicating that the product can be manufactured, it determines that the product can be manufactured by the factory system 300, and if not, it determines that the product can be manufactured by the factory system 300. It is determined that it is not possible. If it is not possible to manufacture the product (step ST106: NO), the production control device 310, for example, replies to the production control device 310 with response information S18 that the product cannot be manufactured, and ends the process of this flowchart.
  • step ST106 If the product can be manufactured (step ST106: YES), the production control device 310 determines the manufacturing time and delivery schedule based on the current order received based on the operating status of the manufacturing control device 320 and the location of the factory system 300. The time required for transportation to the location is derived by simulation (step ST108). Next, the production management device 310 informs the order support device 200 that the customized product can be manufactured, the customizable range of materials, the customizable range of parts, the customizable range of customized products, and the derived manufacturing time and transportation time. The estimated delivery date calculated from the above is answered in reply information S18 (step ST110).
  • each of the factory systems 300 also provides information such as the price of the customized product, the production area of the material owned by the factory system, information indicating whether the material is a recycled product, and customization information. You may answer at least one of the carbon dioxide emissions from manufacturing the product.
  • the production control device 310 determines whether the product image inquiry request S24 has been received (step ST112). If the production control device 310 does not receive the inquiry request S24 (step ST112: NO), the process of this flowchart ends.
  • the production management device 310 receives the inquiry request S24 (step ST112: YES), it generates a product image of the customized product based on the customizable range of materials, the customizable range of parts, and the customizable range of the customized product, The content data S26 is transmitted to the order support device 200 (step ST114).
  • the production management device 310 may generate content data S26 that displays the changed product image. For example, if the consumer has a device that outputs a tactile sensation or sound, the production management device 310 can generate content that allows the consumer to experience the tactile sensation or sound of a customized product by outputting a signal to the device via the consumer terminal device 100. Data S26 may be generated.
  • the production control device 310 determines whether manufacturing request information S32 has been received (step ST116). If the production control device 310 does not receive the manufacturing request information S32 (step ST116: NO), the production control device 310 ends the process of this flowchart.
  • the production management device 310 receives the manufacturing request information S32 (step ST116: YES), it executes manufacturing of the customized product and ships the manufactured customized product to the consumer (step ST118).
  • the production control device 310 updates the production plan to manufacture the customized product, and instructs each of the manufacturing control devices 320 to execute the manufacturing.
  • the materials used for manufacturing customized products are transported from inventory equipment 330-1 to processing equipment 330-2, processing equipment 330-2 manufactures parts using the materials, and assembly equipment 330-3 uses the parts. Use it to complete your customized product.
  • the factory system 300 ships the completed customized product to the consumer.
  • the order support device 200 when the order support device 200 receives a request to manufacture a customized product from the consumer terminal device 100, the order support device 200 is placed at various locations within the customizable range.
  • a request is sent to a plurality of factory systems 300 that manufacture customized products
  • the customizable range and estimated delivery date for the request received from the factory system 300 are presented to the consumer terminal device 100, and the consumer terminal device 100 sends a request to a plurality of factory systems 300 that manufacture customized products.
  • the factory system 300 capable of manufacturing an item that satisfies the customization conditions can be requested to manufacture the customized item.
  • the order support system can produce and deliver customized products in a short period of time.
  • factory owners can propose to consumers customized products that can be manufactured within a single factory system 300 in a short delivery time without procuring materials and parts from outside, and receive orders for the customized products. be able to.
  • consumers can purchase customized products with a high degree of freedom at a relatively low cost.
  • the order support system allows consumers to purchase customized products that are tailored to their tastes down to the level of raw materials.
  • the factory system 300 includes a material inventory facility 330-1, a processing facility 330-2 that processes materials carried from the inventory facility 330-1 to manufacture parts, and parts carried from the processing facility 330-2. It includes assembly equipment 330-3 that manufactures customized products by assembling the products, the manufacturing process of customized products that procures materials from suppliers and ships the customized products to consumers, and the logistics process necessary for manufacturing customized products.
  • the factory system 300 is equipped with manufacturing equipment that is integrated and executed, and the customizable range is determined by the material of the factory system 300, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment.
  • the order support system there is no need to procure materials and parts from outside the factory in order to manufacture customized products.
  • customized products can be produced and delivered in a short period of time.
  • the factory system 300 there is a material inventory facility 330-1, a processing facility 330-2 that processes the material carried from the stock facility 330-1 to manufacture parts, and a material carried from the processing facility 330-2.
  • the manufacturing process for customized products includes assembly equipment 330-3 that manufactures customized products by assembling customized parts, procures materials from suppliers and ships customized products to consumers, and the logistics process necessary for manufacturing customized products.
  • the manufacturing management device 320 and the production management device 310 are provided to execute manufacturing of customized products using manufacturing equipment, and the customizable range is determined by the materials of the inventory equipment 330-1, the processing equipment 330-2, and the assembly equipment 330. -3 and adjustment of processing equipment 330-2 and assembly equipment 330-3. This allows the factory system 300 to receive orders for customized products without procuring materials and parts from outside the factory.
  • each of the factory systems 300 has information on the production area of materials, information indicating whether the materials are recycled products, and information on carbon dioxide emissions when manufacturing customized products. At least one answer can be given to the consumer.
  • the order support system can meet the needs of consumers who want to prioritize the purchase of environmentally friendly products due to their increased environmental awareness.
  • factory system 300 determines the price of a customized product based on the operating status of manufacturing equipment. Further, in the second embodiment, the consumer terminal device 100 makes a request for a delivery date shorter than the estimated delivery date calculated by the factory system 300, and the factory system 300 requests a delivery date that is shorter than the estimated delivery date calculated by the factory system 300. Determine the price of customized products. This point will be mainly explained below.
  • FIG. 5 is a sequence diagram showing an example of processing in the order support system according to the second embodiment.
  • the consumer terminal device 100 transmits a connection request S10 to the order support device 200 based on the consumer's operation.
  • the ordering support device 200 provides the consumer terminal device 100 with ordering content S12 for displaying a web page for accepting the customized product and approximate price that the consumer desires.
  • the consumer terminal device 100 receives an operation on the input field, and transmits an inquiry request S14 inquiring whether a customized product that satisfies the consumer's wishes based on the accepted operation can be manufactured.
  • the order support device 200 Based on the inquiry request S14 received from the consumer terminal device 100, the order support device 200 issues an inquiry request (S16-1, S16-2, and S16-3) is transmitted.
  • Each of the factory systems 300-1, 300-2, and 300-3 supports order acceptance by providing response information (S18-1, S18-2, and S18-3) including whether or not the customized product can be manufactured based on the inquiry request S16.
  • the information is transmitted to the device 200.
  • Each of the answer information S18 includes customizable range information and estimated delivery date information.
  • the order support device 200 aggregates the responses received from each of the factory systems 300-1, 300-2, and 300-3, and transmits manufacturing condition information S20 to the consumer terminal device 100.
  • the manufacturing condition information S20 may include customizable range information, estimated delivery date information, and distribution cost information for each factory system 300.
  • the consumer terminal device 100 receives purchase conditions based on the consumer's operation, and transmits purchase condition information S22 to the order support device 200.
  • the purchase condition information S22 may include customization condition information specified by the consumer within the customizable range.
  • the order support device 200 transmits an inquiry request S24 to the factory system 300-1 that can manufacture customized products that satisfy the purchase conditions (customization conditions) received from the consumer terminal device 100.
  • the order support device 200 may inquire about the image of the customized product that satisfies the customization conditions, the price of the customized product, and the delivery date as the inquiry request S24.
  • the factory system 300 displays, for example, the price and delivery date of the customized product included in the inquiry request S24, and presents it to the factory owner or the like.
  • the factory system 300 creates a manufacturing image of the customized product based on the customization conditions included in the inquiry request S24, and creates content data S40 for displaying the manufacturing image.
  • the factory system 300 transmits content data S40 of manufacturing images to the order support device 200, and the order support device 200 transmits content data S42 of manufacturing images to the consumer terminal device 100.
  • the factory system 300 sends content data S40 including information on the price and delivery date of the customized product corresponding to the product image to the order support device 200, and the order support device 200 consumes the information on the price and delivery date of the customized product.
  • the information is transmitted to the user terminal device 100.
  • the factory system 300 determines the price of the customized product based on the operating status of manufacturing equipment.
  • the factory system 300 determines the operating status of manufacturing equipment in the factory system 300 based on the operating status of inventory equipment 330-1, processing equipment 330-2, and assembly equipment 330-3 included in the manufacturing equipment. Determine.
  • the factory system 300 may adjust the operating status of the manufacturing equipment in the factory system 300 based on the capacity of the inventory equipment 330-1, the capacity of the processing equipment 330-2, and the capacity of the assembly equipment 330-3. For example, the factory system 300 may set the price of the customized product high when the operating status of the manufacturing equipment is in the busy season, and may set the price of the customized product low when the operating status of the manufacturing equipment is in the slow season.
  • the consumer terminal device 100 uses the manufacturing image content data S42 to display content representing the product image.
  • the consumer terminal device 100 may use, for example, AR technology to superimpose a product image on a captured image.
  • the consumer terminal device 100 transmits customized product purchase request information S44 to the order support device 200 based on the consumer's operation.
  • the consumer terminal device 100 transmits purchase request information S44 including a request for a shorter delivery date than the estimated delivery date determined by the factory system 300 based on the consumer's operation.
  • the order support device 200 transmits manufacturing request information S46 including the delivery date requested by the consumer to the factory system 300-1.
  • the factory system 300-1 confirms the delivery date requested by the consumer and the price of the customized product based on the delivery date, and adjusts the delivery date and price.
  • the factory system 300-1 may add the price of the customized product based on the shortened delivery time requested by the consumer relative to the estimated delivery date.
  • the factory system 300-1 may change the plan to manufacture the customized product by the delivery date requested by the consumer by changing the delivery date of the customized product of another consumer. In this case, it is desirable for the factory system 300-1 to present a change in the delivery date and a reduction in the price of the customized product to the consumer of the customized product whose delivery date has been changed.
  • the factory system 300 creates content data S48 for displaying manufacturing images, delivery dates, prices, etc., and transmits it to the order support device 200.
  • Order support device 200 transmits content data S50 to consumer terminal device 100.
  • the consumer terminal device 100 uses the content data S48 to display content representing the product image, delivery date, and price.
  • the consumer terminal device 100 transmits customized product purchase request information S52 to the order support device 200 based on the consumer's operation.
  • Order support device 200 transmits manufacturing request information S54 to factory system 300-1 based on receiving purchase request information S52.
  • the factory system 300-1 receives an order for the customized product, and executes manufacturing and shipping of the customized product.
  • the factory system 300 can determine the price of a customized product based on the operating status of manufacturing equipment. As a result, according to the order support system, it is possible for the factory owner to provide products at a price that matches the demand and supply capacity of the products that can be manufactured by the factory system 300.
  • the factory system 300 determines the price of the customized product based on the delivery date. be able to. As a result, according to the order support system, factory owners can add on the price of customized products manufactured with priority. Further, according to the order support system, consumers can place an order for customized products when they need them and purchase the customized products in a short period of time.
  • the order support system in the third embodiment has the following features: Answer other people's customization conditions that are different from those of the user.
  • FIG. 6 is a diagram showing an example of a display screen of a customized product on the consumer terminal device 100 based on the manufacturing condition S20 in the third embodiment.
  • Each of the factory systems 300 responds to the inquiry request S16 with information such as the delivery time, price, customizable range, part material, or CO2 emissions of the customized product.
  • the order support device 200 aggregates responses obtained from multiple factory systems 300. As a result, the order support device 200 displays, for example, a list of customized products in which factory name information, delivery time information, amount information, customizable range information, material information, and CO2 emissions information are associated with each other.
  • the consumer terminal device 100 is provided with content for the purpose of doing so.
  • the factory system 300 responds to the customization conditions of someone different from the consumer.
  • the customization conditions of someone different from the consumer are, for example, the customization conditions of customized products ordered by an influencer in the past.
  • the factory system 300 provides the order support device 200 with, for example, influencer name information, delivery time information, price information, customizable range information, material information, and CO2 emissions information.
  • the order support device 200 displays list information of customized products that associates influencer name information, delivery time information, price information, customizable range information, material information, and CO2 emissions information.
  • content for the consumer terminal device 100 is provided to the consumer terminal device 100.
  • the order support system in the third embodiment in addition to or in place of the customizable range of the factory system 300, it is possible to respond to the customization conditions of someone other than the consumer. Thereby, the order support system can encourage consumers to purchase customized products by referring to other people's customization conditions. As a result, according to the order support system, it is possible for the factory owner to increase the amount of orders for customized products. Furthermore, the order support system allows consumers to consider purchasing customized products by referring to the customization conditions purchased by influencers, for example.
  • each of the factory systems 300 collects environmental load information indicating the environmental load of the material from an external device, and calculates the environmental load of the customized product manufactured using the material. Calculate based on the load information and reply with the calculated environmental load.
  • FIG. 7 is a block diagram showing an example of an order support system in the fourth embodiment.
  • the order support system includes an environmental load information providing system 400.
  • the environmental load information providing system 400 is, for example, a server device that exchanges various data and information via a communication line.
  • the environmental load information providing system 400 collects environmental load information of materials from, for example, information processing devices managed by suppliers of the materials.
  • Environmental impact information is information that represents the negative impact on the environment, such as the resources used to generate materials, the energy required to generate or use the materials, and the amount of CO2 emitted when generating or using the materials. be.
  • the environmental load information includes an environmental load score that decreases as the negative impact on the environment increases.
  • the factory system 300 procures materials from suppliers and requests an environmental load score for the procured materials from the environmental load information providing system 400.
  • the environmental load information providing system 400 provides environmental load scores of materials in response to requests from the factory system 300.
  • the factory system 300 calculates an environmental load score for the customized product based on the materials used to manufacture the customized product.
  • the factory system 300 provides the calculated environmental load score for the customized product to the order support device 200.
  • the order support device 200 can provide the consumer terminal device 100 with environmental load information of the customized product, including material information for manufacturing the customized product and the environmental load score of the material.
  • the factory system 300 may calculate an environmental load score for each part, and the order support device 200 may provide the consumer terminal device 100 with environmental load information including the environmental load score for each part.
  • the factory system 300 provides the order support device 200 with the environmental load score of the material included in the customized product, and the order support device 200 provides the environmental load information including the environmental load score of the material included in the customized product to the consumer terminal device. 100 may be provided.
  • each of the factory systems 300 collects environmental load information indicating the environmental load of the material from an external device such as the environmental load information providing system 400, and uses the material to manufacture products.
  • the environmental impact of the customized product can be calculated based on the environmental impact information of the material, and the calculated environmental impact can be answered.
  • the order support system can satisfy the needs of consumers to preferentially purchase environmentally friendly products due to improved environmental awareness.

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Abstract

An order receipt support device according to a first aspect comprises: a communication unit for performing communication between a consumer terminal device and a plurality of factory systems which are disposed in various locations to manufacture customized products within a customizable range; and a processing unit which, upon receiving a demand from the consumer terminal device to manufacture a customized product, transmits the demand to the plurality of factory systems, and presents the customizable range and an estimated delivery date with respect to the demand, received from each factory system, to the consumer terminal device, and if customization conditions are provided from the consumer terminal device, requests a factory system capable of manufacturing an article satisfying the customization conditions to manufacture the customized product.

Description

受注支援装置、受注支援方法、工場システム、受注方法、および受注支援システムOrder support device, order support method, factory system, order method, and order support system
　本開示は、受注支援装置、受注支援方法、工場システム、受注方法、および受注支援システムに関する。 The present disclosure relates to an order support device, an order support method, a factory system, an order method, and an order support system.
　製造の汎用化および自動化が進むことで、自由度の高いカスタマイズ品の生産が低コストで実現できるようになりつつある。また、製造技術の進化および環境意識の向上に伴い、消費者が自分の好みで原材料レベルまでこだわった製品を求める機会が増えることが想定される。このような背景において、ネットショッピングでは購入品の翌日配送および当日配送のサービスが浸透しているが、カスタマイズ品であっても短期で納品することに対する要望は高くなっている。 As the generalization and automation of manufacturing progresses, it is becoming possible to produce customized products with a high degree of freedom at low cost. Additionally, as manufacturing technology evolves and environmental awareness increases, it is expected that there will be more opportunities for consumers to seek out products that are tailored to their tastes, down to the level of raw materials. Against this background, next-day and same-day delivery services for purchased items have become widespread in online shopping, but there is a growing demand for short-term delivery even for customized items.
　従来、カスタマイズ品を生産する技術としては、例えば特許文献１から３に記載されたものが知られている。特許文献１に記載された生産管理システムは、原材料の調達リードタイム、部品の生産リードタイム、部品の調達リードタイム、部品を用いた製品の生産リードタイムを含めた生産計画を立案し、工場における生産および物流を含めたサプライチェーンの全体を効率化している。 Conventionally, techniques for producing customized products are known, for example, those described in Patent Documents 1 to 3. The production management system described in Patent Document 1 creates a production plan that includes raw material procurement lead time, parts production lead time, parts procurement lead time, and production lead time of products using parts, and The entire supply chain, including production and logistics, is being made more efficient.
　特許文献２に記載された製造実行システムは、アディティブマニュファクチャリング技術を利用して製造される立体物の納期を提示している。また、製造実行システムは、第１工程の製造時間、輸送工程の輸送時間、および第２工程の製造時間を考慮して納期を算出している。 The manufacturing execution system described in Patent Document 2 presents a delivery date for a three-dimensional object manufactured using additive manufacturing technology. Further, the manufacturing execution system calculates the delivery date in consideration of the manufacturing time of the first process, the transportation time of the transportation process, and the manufacturing time of the second process.
　特許文献３に記載された製造仲介システムは、より安い価格および短い納期で製品を製造可能にしている。この製造仲介システムは、ユーザが希望する発注条件、発注価格の上限、納期、および納入場所に対して、部品の製造可否、価格、納品日を製造業者から得て、製造業者の中からユーザが希望する発注条件を満たす製造業者の組み合わせを回答している。 The manufacturing intermediary system described in Patent Document 3 enables products to be manufactured at lower prices and with shorter delivery times. This manufacturing intermediary system obtains from manufacturers the availability, price, and delivery date of parts for the user's desired ordering conditions, order price limit, delivery date, and delivery location, and selects the user from among the manufacturers. The answer is a combination of manufacturers that meet the desired ordering conditions.
特開２０１２－０８８７８４号公報JP2012-088784A 特開２０２２－０４３９２８号公報（特許６９０２２９９号）JP2022-043928A (Patent No. 6902299) 国際公開第２０１６－０３５１３３号公報International Publication No. 2016-035133
　しかし、特許文献１から３に記載された技術は、カスタマイズ品の部品を専用工場で製造し、複数の専用工場を製造された複数の部品を組み合わせて最終的なカスタマイズ品を完成させるサプライチェーン化を前提としている。したがって、カスタマイズ品を短期で消費者に納品するためには物流に要する期間が障害となる。 However, the technologies described in Patent Documents 1 to 3 create a supply chain in which parts for customized products are manufactured in a dedicated factory, and multiple parts manufactured in multiple dedicated factories are combined to complete the final customized product. It is assumed that Therefore, the time required for logistics becomes an obstacle to delivering customized products to consumers in a short period of time.
　本開示は、上記のような課題を解決するためになされたもので、カスタマイズ品を短期で生産および納品することができる受注支援装置、受注支援方法、工場システム、受注方法、および受注支援システムを提供することを目的とする。 The present disclosure has been made to solve the above-mentioned problems, and provides an order support device, an order support method, a factory system, an order method, and an order support system that can produce and deliver customized products in a short period of time. The purpose is to provide.
　第１の態様に係る受注支援装置は、消費者端末装置、および各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムと通信を行う通信部と、前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付けた場合、複数の前記工場システムに前記要求を送信し、前記工場システムから受け付けた前記要求に対するカスタマイズ可能範囲および推定納期を前記消費者端末装置に提示し、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼する処理部と、を備える。 An order support device according to a first aspect includes a consumer terminal device, a communication unit that communicates with a plurality of factory systems that are placed at various locations and that manufacture customized products within a customizable range, and a When the request to manufacture the customized product is received, the request is transmitted to a plurality of the factory systems, the customizable range and estimated delivery date for the request received from the factory system are presented to the consumer terminal device, and the The present invention further includes a processing unit that requests the factory system capable of manufacturing an article that satisfies the customization condition to manufacture the customized product when the customization condition is provided from a consumer terminal device.
　第２の態様に係る受注支援方法は、消費者端末装置からカスタマイズ品を製造する要求を受け付けるステップと、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムに前記要求を送信するステップと、前記工場システムから受け付けた前記要求に対するカスタマイズ可能範囲および推定納期を前記消費者端末装置に提示するステップと、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼するステップと、を含む。 The order support method according to the second aspect includes the steps of receiving a request to manufacture a customized product from a consumer terminal device, and transmitting the request to a plurality of factory systems located at various locations that manufacture customized products within a customizable range. a step of presenting to the consumer terminal device a customizable range and an estimated delivery date for the request received from the factory system; and a step of presenting the customization conditions to the consumer terminal device; requesting the factory system capable of manufacturing an article that satisfies the above to manufacture the customized product.
　第３の態様に係る工場システムは、素材の在庫設備、前記在庫設備から運ばれた前記素材を加工して部品を製造する加工設備、および前記加工設備から運ばれた前記部品を組み立てることでカスタマイズ品を製造する組立設備を含み、サプライヤーから前記素材を調達して前記カスタマイズ品を消費者に発送する、前記カスタマイズ品の製造工程と前記カスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備と、消費者端末装置から前記カスタマイズ品を製造する要求を受け付け、前記要求に対するカスタマイズ可能範囲および推定納期を回答し、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記製造設備により前記カスタマイズ品の製造を実行する管理装置と、を備え、前記カスタマイズ可能範囲は、前記在庫設備が持つ前記素材、前記加工設備および前記組立設備の特性、および、前記加工設備および前記組立設備の調整によって決定される。 A factory system according to a third aspect includes a material inventory facility, a processing facility for manufacturing parts by processing the material carried from the stock facility, and customization by assembling the parts carried from the processing facility. includes assembly equipment for manufacturing the product, procures the materials from suppliers and ships the customized product to the consumer, and integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product. and a manufacturing facility that accepts a request from a consumer terminal device to manufacture the customized product, responds to the request with the range of customization possible and estimated delivery date, and when the consumer terminal device provides customization conditions, the manufacturing facility a management device that executes manufacturing of the customized product using equipment, and the customizable range includes the material of the inventory equipment, the characteristics of the processing equipment and the assembly equipment, and the processing equipment and the assembly equipment. determined by the adjustment of
　第４の態様に係る受注方法は、素材の在庫設備、前記在庫設備から運ばれた前記素材を加工して部品を製造する加工設備、および前記加工設備から運ばれた前記部品を組み立てることでカスタマイズ品を製造する組立設備を含み、サプライヤーから前記素材を調達して前記カスタマイズ品を消費者に発送する、前記カスタマイズ品の製造工程と前記カスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備を備えた工場システムの受注方法であって、消費者端末装置からカスタマイズ品を製造する要求を受け付けるステップと、前記要求に対するカスタマイズ可能範囲および推定納期を回答するステップと、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記製造設備により前記カスタマイズ品の製造を実行するステップと、を有し、前記カスタマイズ可能範囲は、前記在庫設備が持つ前記素材、前記加工設備および前記組立設備の特性、および、前記加工設備および前記組立設備の調整によって決定される。 The order receiving method according to the fourth aspect includes a material inventory facility, a processing facility for manufacturing parts by processing the material carried from the stock facility, and customization by assembling the parts carried from the processing facility. includes assembly equipment for manufacturing the product, procures the materials from suppliers and ships the customized product to the consumer, and integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product. A method for receiving an order for a factory system equipped with manufacturing equipment, comprising: receiving a request from a consumer terminal to manufacture a customized product; responding to the request with a customizable range and estimated delivery date; and executing the manufacturing of the customized product by the manufacturing equipment when customization conditions are provided from the device, and the customizable range includes the material, the processing equipment, and the assembly that the inventory equipment has. It is determined by the characteristics of the equipment and the coordination of the processing equipment and the assembly equipment.
　第５の態様に係る受注支援システムは、消費者端末装置と通信可能な受注支援装置と、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムとを備え、前記受注支援装置が、前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付け、前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲および推定納期を前記受注支援装置に回答し、前記受注支援装置が、前記消費者端末装置に、前記工場システムごとの前記カスタマイズ可能範囲および前記推定納期を提示し、記受注支援装置が、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼する。 An order support system according to a fifth aspect includes an order support device that can communicate with a consumer terminal device, and a plurality of factory systems that are placed at various locations and that manufacture customized products within a customizable range, A device receives a request to manufacture the customized product from the consumer terminal device, each of the factory systems replies to the order support device the customizable range and estimated delivery date in response to the request, and the order support device The customizable range and estimated delivery date for each factory system are presented to the consumer terminal device, and the order entry support device satisfies the customization condition when the customization condition is provided from the consumer terminal device. The factory system capable of manufacturing the article is requested to manufacture the customized item.
　第６の態様に係る受注支援方法は、消費者端末装置と通信可能な受注支援装置と、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムとを備える受注支援システムの受注支援方法であって、前記受注支援装置が、前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付けるステップと、前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲および推定納期を前記受注支援装置に回答するステップと、前記受注支援装置が、前記消費者端末装置に、前記工場システムごとの前記カスタマイズ可能範囲および前記推定納期を提示するステップと、前記受注支援装置が、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼するステップと、を含む。 An order support method according to a sixth aspect includes an order support system that includes an order support device that can communicate with a consumer terminal device, and a plurality of factory systems that are located at various locations and that manufacture customized products within a customizable range. The order support method includes the step of the order support device receiving a request to manufacture the customized product from the consumer terminal device, and each of the factory systems determining the customizable range and estimated delivery date for the request. a step of responding to a support device; a step of the order support device presenting the customizable range and the estimated delivery date for each factory system to the consumer terminal device; The method includes the step of, when customization conditions are provided from the device, requesting the factory system capable of manufacturing an article satisfying the customization conditions to manufacture the customized product.
　本開示によれば、カスタマイズ品を短期で生産および納品することができる。 According to the present disclosure, customized products can be produced and delivered in a short period of time.
第１の実施の形態に係る受注支援システムの一例を示すブロック図である。FIG. 1 is a block diagram showing an example of an order support system according to a first embodiment. 第１の実施の形態における工場システムの一例を示すブロック図である。It is a block diagram showing an example of a factory system in a 1st embodiment. 第１の実施の形態における受注支援システムにおける処理の一例を示すシーケンス図である。FIG. 2 is a sequence diagram showing an example of processing in the order support system according to the first embodiment. 第１の実施の形態における工場システムの処理の一例を示すフローチャートである。It is a flowchart which shows an example of processing of a factory system in a 1st embodiment. 第２の実施の形態における受注支援システムにおける処理の一例を示すシーケンス図である。It is a sequence diagram which shows an example of the process in the order support system in 2nd Embodiment. 第３の実施の形態において、製造条件に基づく消費者端末装置におけるカスタマイズ品の表示画面の一例を示す図である。FIG. 7 is a diagram showing an example of a display screen of a customized product on a consumer terminal device based on manufacturing conditions in the third embodiment. 第４の実施の形態における受注支援システムの一例を示すブロック図である。It is a block diagram showing an example of an order support system in a 4th embodiment.
　以下、図面を参照しながら、本開示の実施の形態について説明する。なお、本開示の範囲は、以下の実施の形態に限定されず、本開示の技術的思想の範囲内で任意に変更可能である。また、以下の図面においては、各構成をわかりやすくするために、各構造における縮尺および数などを、実際の構造における縮尺および数などと異ならせる場合がある。 Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. Note that the scope of the present disclosure is not limited to the following embodiments, and can be arbitrarily modified within the scope of the technical idea of the present disclosure. Further, in the following drawings, in order to make each structure easier to understand, the scale and number of each structure may be different from the scale and number of the actual structure.
（第１の実施の形態）
　図１は、第１の実施の形態に係る受注支援システムの一例を示すブロック図である。受注支援システムは、例えば、消費者端末装置１００と、受注支援装置２００と、複数の工場システム３００－１、３００－２、・・・３００－Ｎとを備える。以下の説明において複数の工場システムを総称する場合には単に「工場システム３００」と記載する。受注支援システムに含まれる各機器は、例えばインターネット等のネットワークＮＷに接続するためのＮＩＣ（Network Interface Card）や無線通信モジュールなどの通信インターフェース（不図示）を有する。 (First embodiment)
FIG. 1 is a block diagram showing an example of an order support system according to the first embodiment. The order support system includes, for example, a consumer terminal device 100, an order support device 200, and a plurality of factory systems 300-1, 300-2, . . . 300-N. In the following description, when a plurality of factory systems are collectively referred to, they will simply be referred to as "factory system 300." Each device included in the order support system has a communication interface (not shown) such as a NIC (Network Interface Card) or a wireless communication module for connecting to a network NW such as the Internet.
　消費者端末装置１００は、消費者が保有するスマートフォンまたはパーソナルコンピュータである。消費者端末装置１００は、例えば、ユーザインタフェース部（ＵＩ部）１１０と、処理部１２０とを備える。ユーザインタフェース部１１０は、例えば表示部および操作部等を備える。処理部１２０は、例えばＣＰＵ（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）等のプロセッサがプログラムメモリに格納されたプログラムを実行することにより実現される。ソフトウェア、ファームウェア、又はソフトウェアとファームウェアとの組み合わせは、プログラムとして記述され、プログラムはプログラムメモリに格納される。処理部１２０は、カスタマイズ品を発注する処理を行うためのアプリケーションに従って各種の処理を行う。カスタマイズ品は、例えば家電機器、食材、調剤薬品などの複数の要素を組み合わせて完成される物であれば特に限定しないものとする。 The consumer terminal device 100 is a smartphone or a personal computer owned by a consumer. The consumer terminal device 100 includes, for example, a user interface section (UI section) 110 and a processing section 120. The user interface section 110 includes, for example, a display section and an operation section. The processing unit 120 is realized, for example, by a processor such as a CPU (Central Processing Unit) executing a program stored in a program memory. Software, firmware, or a combination of software and firmware is written as a program, and the program is stored in program memory. The processing unit 120 performs various processes according to an application for ordering customized products. Customized products are not particularly limited as long as they are completed by combining multiple elements, such as home appliances, food ingredients, and pharmaceutical preparations.
　受注支援装置２００は、工場オーナーがカスタマイズ品を受注することを支援するために各種処理を行うサーバ装置等を含む情報処理装置である。受注支援装置２００は、例えば無線通信モジュールなどの通信インターフェースを含む通信部２１０と、処理部２２０とを備える。通信部２１０は、消費者端末装置１００および複数の工場システム３００のそれぞれと通信を行う。処理部２２０は、消費者端末装置１００からカスタマイズ品を製造する要求を受け付ける。処理部２２０は、複数の工場システムに要求を送信し、工場システムのそれぞれから回答を受ける。処理部２２０は、要求に対し、消費者端末装置１００に、工場システムごとのカスタマイズ可能範囲および推定納期を提示する。処理部２２０は、消費者端末装置１００からカスタマイズ条件が提供された場合に、カスタマイズ条件を満たす物品を製造可能な工場システムに、カスタマイズ品の製造を依頼する。 The order support device 200 is an information processing device that includes a server device and the like that performs various processes to support the factory owner in receiving orders for customized products. The order support device 200 includes a communication section 210 including a communication interface such as a wireless communication module, and a processing section 220. The communication unit 210 communicates with each of the consumer terminal device 100 and the plurality of factory systems 300. The processing unit 220 receives a request to manufacture a customized product from the consumer terminal device 100. The processing unit 220 sends requests to a plurality of factory systems and receives responses from each of the factory systems. In response to the request, the processing unit 220 presents the consumer terminal device 100 with the customizable range and estimated delivery date for each factory system. When the customization conditions are provided from the consumer terminal device 100, the processing unit 220 requests a factory system capable of manufacturing an article that satisfies the customization conditions to manufacture the customized product.
　工場システム３００は、カスタマイズ品を受注し、受注したカスタマイズ品を製造する工場を含む。工場システム３００は、サプライヤーから素材を調達し、調達した素材を加工して部品を製造し、部品を組み合わせてカスタマイズ品を完成させ、完成させたカスタマイズ品を消費者に配送する物流一体型工場である。工場システム３００は、カスタマイズ品を受注および製造する場合に、新たに素材を調達することなく工場内で素材および部品を調達する。 The factory system 300 includes a factory that receives orders for customized products and manufactures the ordered customized products. The factory system 300 is an integrated logistics factory that procures materials from suppliers, processes the procured materials to manufacture parts, combines the parts to complete customized products, and delivers the completed customized products to consumers. be. When ordering and manufacturing customized products, the factory system 300 procures materials and parts within the factory without procuring new materials.
　複数の工場システム３００のそれぞれは、各所に配置される。複数の工場システム３００のそれぞれは、工場システム３００のそれぞれのカスタマイズ可能範囲内でカスタマイズ品の製造を行う。複数の工場システム３００のそれぞれは、素材の物流コスト、およびカスタマイズ品の物流コストが異なっていてよい。素材の物流コストは、工場システム３００と素材調達元としてのサプライヤーとの距離、および運送手段等によって決定される。カスタマイズ品の物流コストは、工場システム３００と消費者との距離、および運送手段等によって決定される。したがって、カスタマイズ品を製造し、製造したカスタマイズ品を消費者まで配送する物流コストには、素材から部品を製造するための物流コスト、部品から完成品としてのカスタマイズ品を製造するための物流コストは含まれないこととなる。 Each of the plurality of factory systems 300 is placed at various locations. Each of the plurality of factory systems 300 manufactures customized products within the customizable range of each of the factory systems 300. Each of the plurality of factory systems 300 may have different logistics costs for materials and customized products. The material distribution cost is determined by the distance between the factory system 300 and the supplier serving as the material procurement source, the means of transportation, and the like. The logistics cost of the customized product is determined by the distance between the factory system 300 and the consumer, the means of transportation, and the like. Therefore, the logistics costs of manufacturing customized products and delivering the manufactured customized products to consumers include the logistics costs of manufacturing parts from materials, and the logistics costs of manufacturing customized products from parts as finished products. It will not be included.
　複数の工場システム３００のそれぞれは、カスタマイズ品のカスタマイズ可能範囲が異なってよい。カスタマイズ可能範囲は、工場システム３００が持つ素材、製造設備の特性、および製造設備の調整によって決定される。製造設備の特性は、製造設備の種類、製造ラインの性能、製造ラインのスペック、製造ラインの製造速さなどの製造設備に関する情報である。製造設備の調整は、例えば、工場システム３００の管理者により変更可能な製造設備の設定または能力の範囲である。カスタマイズ条件は、例えば、カスタマイズ品の材料、加工方法、意匠などの、予めオプションとして提示された選択肢などが考えられるが、これらの条件に限定されるものではない。カスタマイズ品の材料は、例えば工場システム３００が持つ素材によって決まるカスタマイズ条件である。加工方法および意匠は、例えば、製造設備の種類、製造設備の製造年、製造設備の特性、および製造設備の調整によって決まるカスタマイズ条件である。 Each of the plurality of factory systems 300 may have a different customizable range of customized products. The customizable range is determined by the material of the factory system 300, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment. The characteristics of the manufacturing equipment are information regarding the manufacturing equipment, such as the type of manufacturing equipment, the performance of the manufacturing line, the specifications of the manufacturing line, and the manufacturing speed of the manufacturing line. Adjustment of the manufacturing equipment is, for example, a range of settings or capabilities of the manufacturing equipment that can be changed by the administrator of the factory system 300. The customization conditions may include, for example, options presented in advance as options, such as the material, processing method, and design of the customized product, but are not limited to these conditions. The material of the customized product is a customization condition determined by the material of the factory system 300, for example. The processing method and design are customization conditions determined by, for example, the type of manufacturing equipment, the year of manufacturing of the manufacturing equipment, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment.
　図２は、第１の実施の形態における工場システムの一例を示すブロック図である。工場システム３００は、例えば、素材の在庫設備３３０－１を含む素材管理フロア３００Ａと、加工設備３３０－２を含む加工フロア３００Ｂと、組立設備３３０－３を含む組立フロア３００Ｃとを備える。さらに工場システム３００は、生産管理装置３１０と、製造管理装置３２０－１、３２０－２、および３２０－３とを備える。生産管理装置３１０は、カスタマイズ品の推定納期を演算する。製造管理装置３２０－１は、カスタマイズ品を構成する部品の素材の在庫を管理する。製造管理装置３２０－２は、加工設備３３０－２により素材を部品に加工させる。製造管理装置３２０－３は、部品を組み立てることでカスタマイズ品を製造させる。 FIG. 2 is a block diagram showing an example of a factory system in the first embodiment. The factory system 300 includes, for example, a material management floor 300A including material inventory equipment 330-1, a processing floor 300B including processing equipment 330-2, and an assembly floor 300C including assembly equipment 330-3. Furthermore, the factory system 300 includes a production control device 310 and manufacturing control devices 320-1, 320-2, and 320-3. The production management device 310 calculates the estimated delivery date of the customized product. The manufacturing management device 320-1 manages the inventory of materials for parts constituting customized products. The manufacturing control device 320-2 causes the processing equipment 330-2 to process the material into parts. The manufacturing management device 320-3 manufactures a customized product by assembling parts.
　在庫設備３３０－１、加工設備３３０－２、および組立設備３３０－３を以下の説明において「製造設備」と記載することもある。工場システム３００は、例えば、素材管理フロア３００Ａ、加工フロア３００Ｂ、および組立フロア３００Ｃを一つのビルに備えてよい。工場システム３００が調達した素材は、素材管理フロア３００Ａの在庫設備３３０－１において保管される。工場システム３００は、受注したカスタマイズ品の部品に必要な素材を素材管理フロア３００Ａの在庫設備３３０－１から加工フロア３００Ｂに運ぶ。受注したカスタマイズ品の部品に対応した加工設備３３０－２は、素材管理フロア３００Ａから運ばれた素材を加工し、部品を製造する。加工フロア３００Ｂにおいて製造された部品は、組立フロア３００Ｃに運ばれる。受注したカスタマイズ品に対応した組立設備３３０－３は、加工フロア３００Ｂから運ばれた部品を組み立てることでカスタマイズ品を製造する。これにより工場システム３００は、カスタマイズ品の製造工程とカスタマイズ品の製造に必要な物流工程とを一体化して実行する。 Inventory equipment 330-1, processing equipment 330-2, and assembly equipment 330-3 may be referred to as "manufacturing equipment" in the following description. For example, the factory system 300 may include a material management floor 300A, a processing floor 300B, and an assembly floor 300C in one building. The materials procured by the factory system 300 are stored in the inventory facility 330-1 on the material management floor 300A. The factory system 300 transports materials necessary for parts of ordered customized products from the inventory equipment 330-1 of the material management floor 300A to the processing floor 300B. The processing equipment 330-2 corresponding to the parts of the ordered customized products processes the materials brought from the material management floor 300A and manufactures the parts. Parts manufactured on processing floor 300B are transported to assembly floor 300C. The assembly equipment 330-3 corresponding to the ordered customized product manufactures the customized product by assembling the parts brought from the processing floor 300B. Thereby, the factory system 300 integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product.
　工場システム３００は、各フロアにコンパクト化した製造設備を取り込むことで、在庫設備から加工設備への物流、加工設備から組立設備への物流を工場内に取り込むことができる。また、工場システム３００は、消費者に近い都市部等に配置されてよい。これにより受注支援システムは、カスタマイズ品の納期短縮を実現することができる。 By incorporating compact manufacturing equipment on each floor, the factory system 300 can incorporate logistics from inventory equipment to processing equipment and from processing equipment to assembly equipment within the factory. Further, the factory system 300 may be located in an urban area or the like close to consumers. As a result, the order support system can shorten the delivery time of customized products.
　図３は、第１の実施の形態における受注支援システムにおける処理の一例を示すシーケンス図である。消費者端末装置１００は、消費者の操作に基づいて受注支援装置２００への接続要求Ｓ１０を送信する。受注支援装置２００は、接続要求Ｓ１０に応答して、消費者が欲しいカスタマイズ品および概算金額の希望を受け付けるためのｗｅｂページを表示するための発注コンテンツＳ１２を消費者端末装置１００に提供する。発注コンテンツＳ１２には、例えば、消費者が欲しいカスタマイズ品、納期、配送料を含む概算金額、納品予定場所についての希望を受け付ける入力欄を表示する情報が含まれる。カスタマイズ品の希望は、カスタマイズ品の価格、種類、大きさ、形状、色、機能、性能などのカスタマイズ品についての希望、部品の種類等の部品についての希望、および素材の種類等の素材についての希望などを含んでよい。消費者端末装置１００は、入力欄に対する操作を受け付け、受け付けた操作に基づく消費者の希望を満たしたカスタマイズ品が製造可能であるか問い合わせる照会要求Ｓ１４を送信する。消費者端末装置１００は、消費者の操作に限定されず、様々な手段により取得した消費者に関する情報を照会要求Ｓ１４に含めてよい。消費者端末装置１００は、例えば、消費者のウェアラブル端末から取得した生体情報または体調情報を取得し、取得した情報に基づく推薦品を要求してよい。 FIG. 3 is a sequence diagram showing an example of processing in the order support system according to the first embodiment. The consumer terminal device 100 transmits a connection request S10 to the order support device 200 based on the consumer's operation. In response to the connection request S10, the ordering support device 200 provides the consumer terminal device 100 with ordering content S12 for displaying a web page for accepting the customized product and approximate price that the consumer desires. The ordering content S12 includes, for example, information that displays an input field for accepting the consumer's wishes regarding the customized product, delivery date, approximate price including shipping charges, and scheduled delivery location. Requests for customized products include requests for customized products such as price, type, size, shape, color, function, performance, etc., requests for parts such as type of parts, and requests for materials such as type of material. May include hopes, etc. The consumer terminal device 100 receives an operation on the input field, and transmits an inquiry request S14 inquiring whether a customized product that satisfies the consumer's wishes based on the accepted operation can be manufactured. The consumer terminal device 100 is not limited to the consumer's operation, and may include information regarding the consumer acquired by various means in the inquiry request S14. The consumer terminal device 100 may, for example, obtain biological information or physical condition information obtained from a consumer's wearable terminal, and request recommended products based on the obtained information.
　受注支援装置２００は、消費者端末装置１００から受け付けた照会要求Ｓ１４に基づいて、複数の工場システム３００－１、３００－２、および３００－３に照会要求（Ｓ１６－１、Ｓ１６－２、およびＳ１６－３）を送信する。照会要求Ｓ１６－１、Ｓ１６－２、およびＳ１６－３のそれぞれには、消費者から指定があった製品の製造可否、カスタマイズ可能な範囲、現時点での推定納期の問い合わせが含まれる。カスタマイズ可能の範囲は、カスタマイズ品のカスタマイズ可能範囲のみならず、部品についてのカスタマイズ可能範囲、素材についてのカスタマイズ可能範囲が含まれる。受注支援装置２００は、消費者端末装置１００から受け付けた照会要求Ｓ１６に含まれるカスタマイズ品についての希望、部品についての希望、および素材についての希望を満たす工場システム３００に照会要求Ｓ１６を送信してよいが、これに限定されない。受注支援装置２００は、カスタマイズ品についての希望、部品についての希望、素材についての希望の少なくとも一つを満たす工場システム３００に照会要求Ｓ１６を送信してよい。 Based on the inquiry request S14 received from the consumer terminal device 100, the order support device 200 issues an inquiry request (S16-1, S16-2, and S16-3) is transmitted. Each of the inquiry requests S16-1, S16-2, and S16-3 includes an inquiry regarding whether or not the product specified by the consumer can be manufactured, the scope of customization, and the current estimated delivery date. The customizable range includes not only the customizable range of customized products, but also the customizable range of parts and materials. The order support device 200 may transmit the inquiry request S16 to the factory system 300 that satisfies the requests for customized products, the requests for parts, and the requests for materials included in the inquiry request S16 received from the consumer terminal device 100. However, it is not limited to this. The order support device 200 may transmit the inquiry request S16 to the factory system 300 that satisfies at least one of the wishes for customized products, the wishes for parts, and the wishes for materials.
　工場システム３００－１、３００－２、および３００－３のそれぞれは、照会要求Ｓ１６に基づいてカスタマイズ品の製造可否を含む回答情報（Ｓ１８－１、Ｓ１８－２、およびＳ１８－３）を受注支援装置２００に送信する。回答情報Ｓ１８のそれぞれは、カスタマイズ可能範囲情報、および推定納期情報を含む。 Each of the factory systems 300-1, 300-2, and 300-3 supports order acceptance by providing response information (S18-1, S18-2, and S18-3) including whether or not the customized product can be manufactured based on the inquiry request S16. The information is transmitted to the device 200. Each of the answer information S18 includes customizable range information and estimated delivery date information.
　受注支援装置２００は、工場システム３００－１、３００－２、および３００－３のそれぞれから受信した回答を集計し、製造条件情報Ｓ２０を消費者端末装置１００に送信する。製造条件情報Ｓ２０は、工場システム３００ごとのカスタマイズ可能範囲情報、推定納期情報、物流コスト情報を含んでよい。製造条件情報Ｓ２０は、例えば、消費者の要求に応じた工場システム３００の候補と、候補ごとに、消費者の要求に対応可能な項目、および消費者の要求に対応不可能な項目と、を対応付けた情報を含んでよい。また、製造条件情報Ｓ２０は、工場システム３００がお薦めするカスタマイズ品の条件を含んでよい。 The order support device 200 aggregates the responses received from each of the factory systems 300-1, 300-2, and 300-3, and transmits manufacturing condition information S20 to the consumer terminal device 100. The manufacturing condition information S20 may include customizable range information, estimated delivery date information, and distribution cost information for each factory system 300. The manufacturing condition information S20 includes, for example, candidates for the factory system 300 that meet consumer demands, and for each candidate, items that can meet consumer demands and items that cannot meet consumer demands. May include associated information. Further, the manufacturing condition information S20 may include conditions for customized products recommended by the factory system 300.
　消費者端末装置１００は、消費者の操作に基づいて購入条件を受け付け、購入条件情報Ｓ２２を受注支援装置２００に送信する。購入条件情報Ｓ２２は、カスタマイズ可能範囲のうち消費者が指定したカスタマイズ条件情報を含んでよい。受注支援装置２００は、消費者端末装置１００から受け付けた購入条件（カスタマイズ条件）を満たすカスタマイズ品を製造可能な工場システム３００－１に、照会要求Ｓ２４を送信する。受注支援装置２００は、照会要求Ｓ２４として、カスタマイズ条件を満たすカスタマイズ品のイメージ、カスタマイズ品の価格、および納期を問い合わせてよい。 The consumer terminal device 100 receives purchase conditions based on the consumer's operation, and transmits purchase condition information S22 to the order support device 200. The purchase condition information S22 may include customization condition information specified by the consumer within the customizable range. The order support device 200 transmits an inquiry request S24 to the factory system 300-1 that can manufacture customized products that meet the purchase conditions (customization conditions) received from the consumer terminal device 100. The order support device 200 may inquire about the image of the customized product that satisfies the customization conditions, the price of the customized product, and the delivery date as the inquiry request S24.
　工場システム３００は、例えば照会要求Ｓ２４に含まれるカスタマイズ品の価格および納期を表示し、工場オーナー等に提示する。工場システム３００は、照会要求Ｓ２４に含まれるカスタマイズ条件に基づいてカスタマイズ品の製造イメージを作成し、製造イメージを表示等させるためのコンテンツデータＳ２６を作成する。コンテンツデータＳ２６は、カスタマイズ条件に対応したパラメータを消費者の操作に基づいてカスタマイズ可能範囲内で変更し、変更したパラメータに基づいて製造イメージを更新することができるデータであることが望ましい。工場システム３００は、製造イメージのコンテンツデータＳ２６を受注支援装置２００に送信し、受注支援装置２００は、製造イメージのコンテンツデータＳ２８を消費者端末装置１００に送信する。工場システム３００は、コンテンツデータＳ２６に、製品イメージに対応したカスタマイズ品の価格および納期の情報を含めて受注支援装置２００に送信し、受注支援装置２００は、カスタマイズ品の価格および納期の情報を消費者端末装置１００に送信してよい。 The factory system 300 displays, for example, the price and delivery date of the customized product included in the inquiry request S24, and presents it to the factory owner or the like. The factory system 300 creates a manufacturing image of the customized product based on the customization conditions included in the inquiry request S24, and creates content data S26 for displaying the manufacturing image. It is desirable that the content data S26 is data that allows parameters corresponding to customization conditions to be changed within a customizable range based on the consumer's operations, and a manufacturing image to be updated based on the changed parameters. The factory system 300 transmits the manufacturing image content data S26 to the order support device 200, and the order support device 200 transmits the manufacturing image content data S28 to the consumer terminal device 100. The factory system 300 sends the content data S26 including information on the price and delivery date of the customized product corresponding to the product image to the order support device 200, and the order support device 200 consumes the information on the price and delivery date of the customized product. may be transmitted to the user terminal device 100.
　消費者端末装置１００は、製造イメージのコンテンツデータＳ２８を用いて製品イメージを表すコンテンツを表示させる。消費者端末装置１００は、例えばＡＲ（Augmented Reality）技術を用いて製品イメージを撮像画像に重畳させてよい。消費者端末装置１００は、例えばＶＲ（Virtual Reality）技術を用いて製品イメージを表示させてよい。消費者端末装置１００は、消費者の操作に基づいてカスタマイズ品の購入依頼情報Ｓ３０を受注支援装置２００に送信する。受注支援装置２００は、購入依頼情報Ｓ３０を受信したことに基づいて工場システム３００－１に製造依頼情報Ｓ３２を送信する。これにより工場システム３００－１は、カスタマイズ品を受注し、カスタマイズ品の製造および発送を実行する。 The consumer terminal device 100 uses the manufacturing image content data S28 to display content representing the product image. The consumer terminal device 100 may use, for example, AR (Augmented Reality) technology to superimpose a product image on a captured image. The consumer terminal device 100 may display a product image using, for example, VR (Virtual Reality) technology. The consumer terminal device 100 transmits customized product purchase request information S30 to the order support device 200 based on the consumer's operation. Order support device 200 transmits manufacturing request information S32 to factory system 300-1 based on receiving purchase request information S30. As a result, the factory system 300-1 receives an order for the customized product, and executes manufacturing and shipping of the customized product.
　図４は、第１の実施の形態における工場システム３００の処理の一例を示すフローチャートである。なお、以下の説明において上述した図３を参照して説明した符号を記載することもある。工場システム３００は、受注支援装置２００から消費者から指定があった製品の製造可否、カスタマイズ可能な範囲、現時点での推定納期についての照会要求Ｓ１６を受信したか否かを判定する（ステップＳＴ１００）。工場システム３００は、照会要求Ｓ１６を受信していない場合には（ステップＳＴ１００：ＮＯ）、待機する。工場システム３００は、照会要求Ｓ１６を受信した場合（ステップＳＴ１００：ＹＥＳ）、生産管理装置３１０により、各フロア等で製造設備を管理している製造管理装置３２０のそれぞれに対し、製品製造の可否、製品の製造に必要な製造設備の稼働状況、稼働計画、素材の在庫状況を問い合わせる（ステップＳＴ１０２）。製造管理装置３２０－１は、消費者から指定があった製品について在庫設備３３０－１の在庫状況および在庫計画を確認し、製品製造の可否を生産管理装置３１０に回答する（ステップＳＴ１０４）。製造管理装置３２０－２は、消費者から指定があった製品について加工設備３３０－２の稼働状況、稼働計画および製造能力を確認し、製品製造の可否を生産管理装置３１０に回答する（ステップＳＴ１０４）。製造管理装置３２０－３は、消費者から指定があった製品について組立設備３３０－３の稼働状況、稼働計画および製造能力を確認し、製品製造の可否を生産管理装置３１０に回答する（ステップＳＴ１０４）。 FIG. 4 is a flowchart illustrating an example of processing of the factory system 300 in the first embodiment. In addition, in the following explanation, the reference numerals explained with reference to FIG. 3 mentioned above may be written. The factory system 300 determines whether or not it has received an inquiry request S16 from the order support device 200 regarding whether or not the product specified by the consumer can be manufactured, the customizable range, and the current estimated delivery date (step ST100). . If the factory system 300 has not received the inquiry request S16 (step ST100: NO), it waits. When the factory system 300 receives the inquiry request S16 (step ST100: YES), the production control device 310 informs each of the manufacturing control devices 320 that manage manufacturing equipment on each floor etc. whether or not the product can be manufactured. Inquire about the operating status of manufacturing equipment necessary for manufacturing the product, the operating plan, and the inventory status of materials (step ST102). The manufacturing control device 320-1 checks the inventory status and inventory plan of the inventory facility 330-1 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104). The manufacturing control device 320-2 checks the operating status, operation plan, and manufacturing capacity of the processing equipment 330-2 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104). ). The manufacturing control device 320-3 checks the operating status, operation plan, and manufacturing capacity of the assembly equipment 330-3 for the product specified by the consumer, and replies to the production control device 310 whether or not the product can be manufactured (step ST104). ).
　生産管理装置３１０は、製造管理装置３２０の回答に基づいて製品の製造が可能であるか否かを判定する（ステップＳＴ１０６）。生産管理装置３１０は、例えば全ての製造管理装置３２０から製品製造が可能であると回答を受け付けた場合には工場システム３００で製造可能であると判定し、そうでない場合には工場システム３００で製造可能ではないと判定する。生産管理装置３１０は、製品製造が可能ではない場合（ステップＳＴ１０６：ＮＯ）、例えば製品製造が可能ではないことを生産管理装置３１０に回答情報Ｓ１８で回答し、本フローチャートの処理を終了する。 The production control device 310 determines whether the product can be manufactured based on the answer from the manufacturing control device 320 (step ST106). For example, if the production control device 310 receives responses from all the manufacturing control devices 320 indicating that the product can be manufactured, it determines that the product can be manufactured by the factory system 300, and if not, it determines that the product can be manufactured by the factory system 300. It is determined that it is not possible. If it is not possible to manufacture the product (step ST106: NO), the production control device 310, for example, replies to the production control device 310 with response information S18 that the product cannot be manufactured, and ends the process of this flowchart.
　生産管理装置３１０は、製品製造が可能である場合（ステップＳＴ１０６：ＹＥＳ）、製造管理装置３２０の稼働状況に基づいて現時点で受注を受けた場合における製造時間と、工場システム３００の位置から納品予定場所までの輸送に要する時間とをシミュレーションで導出する（ステップＳＴ１０８）。次に生産管理装置３１０は、受注支援装置２００に、カスタマイズ品が製造可能であること、素材のカスタマイズ可能範囲、部品のカスタマイズ可能範囲、カスタマイズ品のカスタマイズ可能範囲、導出した製造時間と輸送時間とから算出される推定納期を回答情報Ｓ１８で回答する（ステップＳＴ１１０）。 If the product can be manufactured (step ST106: YES), the production control device 310 determines the manufacturing time and delivery schedule based on the current order received based on the operating status of the manufacturing control device 320 and the location of the factory system 300. The time required for transportation to the location is derived by simulation (step ST108). Next, the production management device 310 informs the order support device 200 that the customized product can be manufactured, the customizable range of materials, the customizable range of parts, the customizable range of customized products, and the derived manufacturing time and transportation time. The estimated delivery date calculated from the above is answered in reply information S18 (step ST110).
　なお、工場システム３００のそれぞれが、照会要求に対するカスタマイズ可能範囲および推定納期に加え、カスタマイズ品の価格、工場システムが持つ素材の生産地、素材がリサイクル品であるか否かを示す情報、およびカスタマイズ品を製造したときの二酸化炭素排出量の少なくとも一つを回答してよい。 In addition to the customizable range and estimated delivery date in response to inquiry requests, each of the factory systems 300 also provides information such as the price of the customized product, the production area of the material owned by the factory system, information indicating whether the material is a recycled product, and customization information. You may answer at least one of the carbon dioxide emissions from manufacturing the product.
　次に生産管理装置３１０は、製品イメージの照会要求Ｓ２４を受信したか否かを判定する（ステップＳＴ１１２）。生産管理装置３１０は、照会要求Ｓ２４を受信しない場合（ステップＳＴ１１２：ＮＯ）、本フローチャートの処理を終了する。生産管理装置３１０は、照会要求Ｓ２４を受信した場合（ステップＳＴ１１２：ＹＥＳ）、素材のカスタマイズ可能範囲、部品のカスタマイズ可能範囲、カスタマイズ品のカスタマイズ可能範囲に基づいてカスタマイズ品の製品イメージを生成し、コンテンツデータＳ２６を受注支援装置２００に送信する（ステップＳＴ１１４）。 Next, the production control device 310 determines whether the product image inquiry request S24 has been received (step ST112). If the production control device 310 does not receive the inquiry request S24 (step ST112: NO), the process of this flowchart ends. When the production management device 310 receives the inquiry request S24 (step ST112: YES), it generates a product image of the customized product based on the customizable range of materials, the customizable range of parts, and the customizable range of the customized product, The content data S26 is transmitted to the order support device 200 (step ST114).
　生産管理装置３１０は、例えば、消費者の操作に基づいてカスタマイズ可能範囲内でカスタマイズ品の設計が変更された場合に、変更後の製品イメージを表示するコンテンツデータＳ２６を生成してよい。生産管理装置３１０は、例えば消費者に触感または音声を出力するデバイスがある場合、消費者端末装置１００を介してデバイスに信号を出力することでカスタマイズ品の触感または音声を体験させることができるコンテンツデータＳ２６を生成してよい。 For example, when the design of a customized product is changed within the customizable range based on a consumer's operation, the production management device 310 may generate content data S26 that displays the changed product image. For example, if the consumer has a device that outputs a tactile sensation or sound, the production management device 310 can generate content that allows the consumer to experience the tactile sensation or sound of a customized product by outputting a signal to the device via the consumer terminal device 100. Data S26 may be generated.
　次に生産管理装置３１０は、製造依頼情報Ｓ３２を受信したか否かを判定する（ステップＳＴ１１６）。生産管理装置３１０は、製造依頼情報Ｓ３２を受信しない場合（ステップＳＴ１１６：ＮＯ）、本フローチャートの処理を終了する。生産管理装置３１０は、製造依頼情報Ｓ３２を受信した場合（ステップＳＴ１１６：ＹＥＳ）、カスタマイズ品の製造を実行し、製造したカスタマイズ品を消費者に発送する（ステップＳＴ１１８）。生産管理装置３１０は、カスタマイズ品を製造するように生産計画を更新し、製造管理装置３２０のそれぞれに製造の実行を指示する。これによりカスタマイズ品の製造に用いる素材は在庫設備３３０－１から加工設備３３０－２に運ばれ、加工設備３３０－２は、素材を用いて部品を製造し、組立設備３３０－３は、部品を用いてカスタマイズ品を完成させる。工場システム３００は、完成したカスタマイズ品を、消費者に発送させる。 Next, the production control device 310 determines whether manufacturing request information S32 has been received (step ST116). If the production control device 310 does not receive the manufacturing request information S32 (step ST116: NO), the production control device 310 ends the process of this flowchart. When the production management device 310 receives the manufacturing request information S32 (step ST116: YES), it executes manufacturing of the customized product and ships the manufactured customized product to the consumer (step ST118). The production control device 310 updates the production plan to manufacture the customized product, and instructs each of the manufacturing control devices 320 to execute the manufacturing. As a result, the materials used for manufacturing customized products are transported from inventory equipment 330-1 to processing equipment 330-2, processing equipment 330-2 manufactures parts using the materials, and assembly equipment 330-3 uses the parts. Use it to complete your customized product. The factory system 300 ships the completed customized product to the consumer.
　以上説明したように、第１の実施の形態の受注支援システムによれば、受注支援装置２００により消費者端末装置１００からカスタマイズ品を製造する要求を受け付けた場合、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システム３００に要求を送信し、工場システム３００から受け付けた要求に対するカスタマイズ可能範囲および推定納期を消費者端末装置１００に提示し、消費者端末装置１００からカスタマイズ条件が提供された場合に、カスタマイズ条件を満たす物品を製造可能な工場システム３００に、カスタマイズ品の製造を依頼することができる。これにより受注支援システムによれば、カスタマイズ品を短期で生産および納品することができる。 As explained above, according to the order support system of the first embodiment, when the order support device 200 receives a request to manufacture a customized product from the consumer terminal device 100, the order support device 200 is placed at various locations within the customizable range. A request is sent to a plurality of factory systems 300 that manufacture customized products, the customizable range and estimated delivery date for the request received from the factory system 300 are presented to the consumer terminal device 100, and the consumer terminal device 100 sends a request to a plurality of factory systems 300 that manufacture customized products. If the customized item is provided, the factory system 300 capable of manufacturing an item that satisfies the customization conditions can be requested to manufacture the customized item. As a result, the order support system can produce and deliver customized products in a short period of time.
　受注支援システムによれば、工場オーナーにとって、外部から素材および部品を調達することなく一つの工場システム３００内において短納期で製造することができるカスタマイズ品を消費者に提案し、カスタマイズ品を受注することができる。また、受注支援システムによれば、消費者にとって、自由度の高いカスタマイズ品を比較的低コストで購入することができる。また、受注支援システムによれば、消費者が自分の好みで原材料レベルまでこだわったカスタマイズ品を購入することができる。 According to the order support system, factory owners can propose to consumers customized products that can be manufactured within a single factory system 300 in a short delivery time without procuring materials and parts from outside, and receive orders for the customized products. be able to. Moreover, according to the order support system, consumers can purchase customized products with a high degree of freedom at a relatively low cost. Additionally, the order support system allows consumers to purchase customized products that are tailored to their tastes down to the level of raw materials.
　特に、工場システム３００が、素材の在庫設備３３０－１、在庫設備３３０－１から運ばれた素材を加工して部品を製造する加工設備３３０－２、および加工設備３３０－２から運ばれた部品を組み立てることでカスタマイズ品を製造する組立設備３３０－３を含み、サプライヤーから素材を調達してカスタマイズ品を消費者に発送する、カスタマイズ品の製造工程とカスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備を備え、カスタマイズ可能範囲は、工場システム３００が持つ素材、製造設備の特性、および製造設備の調整によって決定される。これにより受注支援システムによれば、カスタマイズ品を製造するために素材および部品を工場外から調達する必要が無い。この結果、受注支援システムによれば、カスタマイズ品を短期で生産および納品することができる。 In particular, the factory system 300 includes a material inventory facility 330-1, a processing facility 330-2 that processes materials carried from the inventory facility 330-1 to manufacture parts, and parts carried from the processing facility 330-2. It includes assembly equipment 330-3 that manufactures customized products by assembling the products, the manufacturing process of customized products that procures materials from suppliers and ships the customized products to consumers, and the logistics process necessary for manufacturing customized products. The factory system 300 is equipped with manufacturing equipment that is integrated and executed, and the customizable range is determined by the material of the factory system 300, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment. As a result, according to the order support system, there is no need to procure materials and parts from outside the factory in order to manufacture customized products. As a result, according to the order support system, customized products can be produced and delivered in a short period of time.
　また、工場システム３００によれば、素材の在庫設備３３０－１、在庫設備３３０－１から運ばれた素材を加工して部品を製造する加工設備３３０－２、および加工設備３３０－２から運ばれた部品を組み立てることでカスタマイズ品を製造する組立設備３３０－３を含み、サプライヤーから素材を調達してカスタマイズ品を消費者に発送する、カスタマイズ品の製造工程とカスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備と、消費者端末装置１００からカスタマイズ品を製造する要求を受け付け、要求に対するカスタマイズ可能範囲および推定納期を回答し、消費者端末装置１００からカスタマイズ条件が提供された場合に、製造設備によりカスタマイズ品の製造を実行する製造管理装置３２０および生産管理装置３１０と、を備え、カスタマイズ可能範囲を、在庫設備３３０－１が持つ素材、加工設備３３０－２および組立設備３３０－３の特性、および、加工設備３３０－２および組立設備３３０－３の調整によって決定することができる。これにより工場システム３００は、工場外から素材および部品を調達することなくカスタマイズ品を受注することができる。 Further, according to the factory system 300, there is a material inventory facility 330-1, a processing facility 330-2 that processes the material carried from the stock facility 330-1 to manufacture parts, and a material carried from the processing facility 330-2. The manufacturing process for customized products includes assembly equipment 330-3 that manufactures customized products by assembling customized parts, procures materials from suppliers and ships customized products to consumers, and the logistics process necessary for manufacturing customized products. A manufacturing facility that integrates and executes a manufacturing facility that receives a request from the consumer terminal device 100 to manufacture a customized product, responds to the request with the customizable range and estimated delivery date, and provides the customization conditions from the consumer terminal device 100. In this case, the manufacturing management device 320 and the production management device 310 are provided to execute manufacturing of customized products using manufacturing equipment, and the customizable range is determined by the materials of the inventory equipment 330-1, the processing equipment 330-2, and the assembly equipment 330. -3 and adjustment of processing equipment 330-2 and assembly equipment 330-3. This allows the factory system 300 to receive orders for customized products without procuring materials and parts from outside the factory.
　受注支援システムによれば、工場システム３００のそれぞれが、工場システム３００が持つ素材の生産地、素材がリサイクル品であるか否かを示す情報、およびカスタマイズ品を製造したときの二酸化炭素排出量の少なくとも一つを消費者に回答することができる。これにより受注支援システムは、消費者の環境意識の向上などによって環境に優しい製品を優先して購入したいというニーズを満たすことができる。 According to the order support system, each of the factory systems 300 has information on the production area of materials, information indicating whether the materials are recycled products, and information on carbon dioxide emissions when manufacturing customized products. At least one answer can be given to the consumer. As a result, the order support system can meet the needs of consumers who want to prioritize the purchase of environmentally friendly products due to their increased environmental awareness.
（第２の実施の形態）
　つぎに第２の実施の形態について説明する。第２の実施の形態において、工場システム３００は、製造設備の稼働状況に基づいてカスタマイズ品の価格を決定する。また、第２の実施の形態において、消費者端末装置１００は、工場システム３００により演算された推定納期よりも短縮した納期を希望する要求を行い、工場システム３００は、要求された納期に基づいてカスタマイズ品の価格を決定する。以下、この点を中心に説明する。 (Second embodiment)
Next, a second embodiment will be described. In the second embodiment, factory system 300 determines the price of a customized product based on the operating status of manufacturing equipment. Further, in the second embodiment, the consumer terminal device 100 makes a request for a delivery date shorter than the estimated delivery date calculated by the factory system 300, and the factory system 300 requests a delivery date that is shorter than the estimated delivery date calculated by the factory system 300. Determine the price of customized products. This point will be mainly explained below.
　図５は、第２の実施の形態における受注支援システムにおける処理の一例を示すシーケンス図である。消費者端末装置１００は、消費者の操作に基づいて受注支援装置２００への接続要求Ｓ１０を送信する。受注支援装置２００は、接続要求Ｓ１０に応答して、消費者が欲しいカスタマイズ品および概算金額の希望を受け付けるためのｗｅｂページを表示するための発注コンテンツＳ１２を消費者端末装置１００に提供する。消費者端末装置１００は、入力欄に対する操作を受け付け、受け付けた操作に基づく消費者の希望を満たしたカスタマイズ品が製造可能であるか問い合わせる照会要求Ｓ１４を送信する。 FIG. 5 is a sequence diagram showing an example of processing in the order support system according to the second embodiment. The consumer terminal device 100 transmits a connection request S10 to the order support device 200 based on the consumer's operation. In response to the connection request S10, the ordering support device 200 provides the consumer terminal device 100 with ordering content S12 for displaying a web page for accepting the customized product and approximate price that the consumer desires. The consumer terminal device 100 receives an operation on the input field, and transmits an inquiry request S14 inquiring whether a customized product that satisfies the consumer's wishes based on the accepted operation can be manufactured.
　受注支援装置２００は、消費者端末装置１００から受け付けた照会要求Ｓ１４に基づいて、複数の工場システム３００－１、３００－２、および３００－３に照会要求（Ｓ１６－１、Ｓ１６－２、およびＳ１６－３）を送信する。 Based on the inquiry request S14 received from the consumer terminal device 100, the order support device 200 issues an inquiry request (S16-1, S16-2, and S16-3) is transmitted.
　工場システム３００－１、３００－２、および３００－３のそれぞれは、照会要求Ｓ１６に基づいてカスタマイズ品の製造可否を含む回答情報（Ｓ１８－１、Ｓ１８－２、およびＳ１８－３）を受注支援装置２００に送信する。回答情報Ｓ１８のそれぞれは、カスタマイズ可能範囲情報、および推定納期情報を含む。 Each of the factory systems 300-1, 300-2, and 300-3 supports order acceptance by providing response information (S18-1, S18-2, and S18-3) including whether or not the customized product can be manufactured based on the inquiry request S16. The information is transmitted to the device 200. Each of the answer information S18 includes customizable range information and estimated delivery date information.
　受注支援装置２００は、工場システム３００－１、３００－２、および３００－３のそれぞれから受信した回答を集計し、製造条件情報Ｓ２０を消費者端末装置１００に送信する。製造条件情報Ｓ２０は、工場システム３００ごとのカスタマイズ可能範囲情報、推定納期情報、物流コスト情報を含んでよい。 The order support device 200 aggregates the responses received from each of the factory systems 300-1, 300-2, and 300-3, and transmits manufacturing condition information S20 to the consumer terminal device 100. The manufacturing condition information S20 may include customizable range information, estimated delivery date information, and distribution cost information for each factory system 300.
　消費者端末装置１００は、消費者の操作に基づいて購入条件を受け付け、購入条件情報Ｓ２２を受注支援装置２００に送信する。購入条件情報Ｓ２２は、カスタマイズ可能範囲のうち消費者が指定したカスタマイズ条件情報を含んでよい。受注支援装置２００は、消費者端末装置１００から受け付けた購入条件（カスタマイズ条件）を満たすカスタマイズ品を製造可能な工場システム３００－１に、照会要求Ｓ２４を送信する。受注支援装置２００は、照会要求Ｓ２４として、カスタマイズ条件を満たすカスタマイズ品のイメージ、カスタマイズ品の価格、および納期を問い合わせてよい。 The consumer terminal device 100 receives purchase conditions based on the consumer's operation, and transmits purchase condition information S22 to the order support device 200. The purchase condition information S22 may include customization condition information specified by the consumer within the customizable range. The order support device 200 transmits an inquiry request S24 to the factory system 300-1 that can manufacture customized products that satisfy the purchase conditions (customization conditions) received from the consumer terminal device 100. The order support device 200 may inquire about the image of the customized product that satisfies the customization conditions, the price of the customized product, and the delivery date as the inquiry request S24.
　工場システム３００は、例えば照会要求Ｓ２４に含まれるカスタマイズ品の価格および納期を表示し、工場オーナー等に提示する。工場システム３００は、照会要求Ｓ２４に含まれるカスタマイズ条件に基づいてカスタマイズ品の製造イメージを作成し、製造イメージを表示等させるためのコンテンツデータＳ４０を作成する。工場システム３００は、製造イメージのコンテンツデータＳ４０を受注支援装置２００に送信し、受注支援装置２００は、製造イメージのコンテンツデータＳ４２を消費者端末装置１００に送信する。工場システム３００は、コンテンツデータＳ４０に、製品イメージに対応したカスタマイズ品の価格および納期の情報を含めて受注支援装置２００に送信し、受注支援装置２００は、カスタマイズ品の価格および納期の情報を消費者端末装置１００に送信する。 The factory system 300 displays, for example, the price and delivery date of the customized product included in the inquiry request S24, and presents it to the factory owner or the like. The factory system 300 creates a manufacturing image of the customized product based on the customization conditions included in the inquiry request S24, and creates content data S40 for displaying the manufacturing image. The factory system 300 transmits content data S40 of manufacturing images to the order support device 200, and the order support device 200 transmits content data S42 of manufacturing images to the consumer terminal device 100. The factory system 300 sends content data S40 including information on the price and delivery date of the customized product corresponding to the product image to the order support device 200, and the order support device 200 consumes the information on the price and delivery date of the customized product. The information is transmitted to the user terminal device 100.
　工場システム３００は、製造設備の稼働状況に基づいてカスタマイズ品の価格を決定する。工場システム３００は、製造設備に含まれる在庫設備３３０－１の稼働状況、加工設備３３０－２の稼働状況、および組立設備３３０－３の稼働状況に基づいて、工場システム３００における製造設備の稼働状況を決定する。工場システム３００は、在庫設備３３０－１の能力、加工設備３３０－２の能力、および組立設備３３０－３の能力に基づいて工場システム３００における製造設備の稼働状況を調整してよい。工場システム３００は、例えば、製造設備の稼働状況が繁忙期である場合、カスタマイズ品の価格を高くし、製造設備の稼働状況が閑散期である場合、カスタマイズ品の価格を低く設定してよい。 The factory system 300 determines the price of the customized product based on the operating status of manufacturing equipment. The factory system 300 determines the operating status of manufacturing equipment in the factory system 300 based on the operating status of inventory equipment 330-1, processing equipment 330-2, and assembly equipment 330-3 included in the manufacturing equipment. Determine. The factory system 300 may adjust the operating status of the manufacturing equipment in the factory system 300 based on the capacity of the inventory equipment 330-1, the capacity of the processing equipment 330-2, and the capacity of the assembly equipment 330-3. For example, the factory system 300 may set the price of the customized product high when the operating status of the manufacturing equipment is in the busy season, and may set the price of the customized product low when the operating status of the manufacturing equipment is in the slow season.
　消費者端末装置１００は、製造イメージのコンテンツデータＳ４２を用いて製品イメージを表すコンテンツを表示させる。消費者端末装置１００は、例えばＡＲ技術を用いて製品イメージを撮像画像に重畳させてよい。消費者端末装置１００は、消費者の操作に基づいてカスタマイズ品の購入依頼情報Ｓ４４を受注支援装置２００に送信する。 The consumer terminal device 100 uses the manufacturing image content data S42 to display content representing the product image. The consumer terminal device 100 may use, for example, AR technology to superimpose a product image on a captured image. The consumer terminal device 100 transmits customized product purchase request information S44 to the order support device 200 based on the consumer's operation.
　消費者端末装置１００は、消費者の操作に基づいて工場システム３００により求められた推定納期よりも短縮した納期を希望する要求を含む購入依頼情報Ｓ４４を送信する。受注支援装置２００は、消費者に要求された納期を含む製造依頼情報Ｓ４６を工場システム３００－１に送信する。工場システム３００－１は、消費者に要求された納期および当該納期に基づくカスタマイズ品の価格を確認し、納期および価格を調整する。工場システム３００－１は、推定納期に対する消費者に要求された納期の短縮分に基づいてカスタマイズ品の価格を上乗せしてよい。 The consumer terminal device 100 transmits purchase request information S44 including a request for a shorter delivery date than the estimated delivery date determined by the factory system 300 based on the consumer's operation. The order support device 200 transmits manufacturing request information S46 including the delivery date requested by the consumer to the factory system 300-1. The factory system 300-1 confirms the delivery date requested by the consumer and the price of the customized product based on the delivery date, and adjusts the delivery date and price. The factory system 300-1 may add the price of the customized product based on the shortened delivery time requested by the consumer relative to the estimated delivery date.
　工場システム３００－１は、他の消費者のカスタマイズ品の納期を変更することで、消費者に要求された納期までにカスタマイズ品を製造するように計画を変更してよい。この場合、工場システム３００－１は、納期が変更されたカスタマイズ品の消費者に、納期の変更およびカスタマイズ品の価格の引き下げを提示することが望ましい。 The factory system 300-1 may change the plan to manufacture the customized product by the delivery date requested by the consumer by changing the delivery date of the customized product of another consumer. In this case, it is desirable for the factory system 300-1 to present a change in the delivery date and a reduction in the price of the customized product to the consumer of the customized product whose delivery date has been changed.
　工場システム３００は、製造イメージ、納期、および価格を表示等させるためのコンテンツデータＳ４８を作成し、受注支援装置２００に送信する。受注支援装置２００は、コンテンツデータＳ５０を消費者端末装置１００に送信する。消費者端末装置１００は、コンテンツデータＳ４８を用いて製品イメージ、納期、および価格を表すコンテンツを表示させる。消費者端末装置１００は、消費者の操作に基づいてカスタマイズ品の購入依頼情報Ｓ５２を受注支援装置２００に送信する。受注支援装置２００は、購入依頼情報Ｓ５２を受信したことに基づいて工場システム３００－１に製造依頼情報Ｓ５４を送信する。これにより工場システム３００－１は、カスタマイズ品を受注し、カスタマイズ品の製造および発送を実行する。 The factory system 300 creates content data S48 for displaying manufacturing images, delivery dates, prices, etc., and transmits it to the order support device 200. Order support device 200 transmits content data S50 to consumer terminal device 100. The consumer terminal device 100 uses the content data S48 to display content representing the product image, delivery date, and price. The consumer terminal device 100 transmits customized product purchase request information S52 to the order support device 200 based on the consumer's operation. Order support device 200 transmits manufacturing request information S54 to factory system 300-1 based on receiving purchase request information S52. As a result, the factory system 300-1 receives an order for the customized product, and executes manufacturing and shipping of the customized product.
　第２の実施の形態の受注支援システムによれば、工場システム３００によって、製造設備の稼働状況に基づいてカスタマイズ品の価格を決定することができる。これにより受注支援システムによれば、工場オーナーにとって、工場システム３００で製造することができる製品の需要と供給能力に合わせた金額で製品を提供することができる。 According to the order support system of the second embodiment, the factory system 300 can determine the price of a customized product based on the operating status of manufacturing equipment. As a result, according to the order support system, it is possible for the factory owner to provide products at a price that matches the demand and supply capacity of the products that can be manufactured by the factory system 300.
　受注支援システムによれば、消費者端末装置１００から推定納期よりも短縮した納期を希望する要求を受注支援装置２００が受信した場合、工場システム３００によって、納期に基づいてカスタマイズ品の価格を決定することができる。これにより受注支援システムによれば、工場オーナーにとって、優先して製造したカスタマイズ品の価格を上乗せすることができる。また、受注支援システムによれば、消費者にとって、カスタマイズ品が必要なときに発注を行い、カスタマイズ品を短期間で購入することができる。 According to the order support system, when the order support device 200 receives a request from the consumer terminal device 100 requesting a delivery date shorter than the estimated delivery date, the factory system 300 determines the price of the customized product based on the delivery date. be able to. As a result, according to the order support system, factory owners can add on the price of customized products manufactured with priority. Further, according to the order support system, consumers can place an order for customized products when they need them and purchase the customized products in a short period of time.
（第３の実施の形態）
　第３の実施の形態における受注支援システムは、第１または第２の実施の形態の受注支援システムに加え、工場システム３００のそれぞれが、照会要求Ｓ１６に対するカスタマイズ可能範囲に加え、または代えて、消費者とは異なる他者のカスタマイズ条件を回答する。 (Third embodiment)
In addition to the order support system of the first or second embodiment, the order support system in the third embodiment has the following features: Answer other people's customization conditions that are different from those of the user.
　図６は、第３の実施の形態において、製造条件Ｓ２０に基づく消費者端末装置１００におけるカスタマイズ品の表示画面の一例を示す図である。工場システム３００のそれぞれは、照会要求Ｓ１６に対に対し、カスタマイズ品の配送時期、金額、カスタマイズ可能範囲、部品の素材、またはＣＯ２排出量などの情報を回答する。受注支援装置２００は、複数の工場システム３００から取得した回答を集計する。これにより受注支援装置２００は、例えば、工場名情報に、配送時期情報と、金額情報と、カスタマイズ可能範囲情報と、素材情報と、ＣＯ２排出量情報とを対応付けたカスタマイズ品の一覧情報を表示するためのコンテンツを、消費者端末装置１００に提供する。 FIG. 6 is a diagram showing an example of a display screen of a customized product on the consumer terminal device 100 based on the manufacturing condition S20 in the third embodiment. Each of the factory systems 300 responds to the inquiry request S16 with information such as the delivery time, price, customizable range, part material, or CO2 emissions of the customized product. The order support device 200 aggregates responses obtained from multiple factory systems 300. As a result, the order support device 200 displays, for example, a list of customized products in which factory name information, delivery time information, amount information, customizable range information, material information, and CO2 emissions information are associated with each other. The consumer terminal device 100 is provided with content for the purpose of doing so.
　工場システム３００は、消費者とは異なる他者のカスタマイズ条件を回答する。消費者とは異なる他者のカスタマイズ条件は、例えば、インフルエンサーが過去に発注したカスタマイズ品のカスタマイズ条件である。工場システム３００は、例えば、インフルエンサー名情報、配送時期情報、金額情報、カスタマイズ可能範囲情報、素材情報、およびＣＯ２排出量情報を受注支援装置２００に提供する。これにより受注支援装置２００は、インフルエンサー名情報に、配送時期情報と、金額情報と、カスタマイズ可能範囲情報と、素材情報と、ＣＯ２排出量情報とを対応付けたカスタマイズ品の一覧情報を表示するためのコンテンツを、消費者端末装置１００に提供する。 The factory system 300 responds to the customization conditions of someone different from the consumer. The customization conditions of someone different from the consumer are, for example, the customization conditions of customized products ordered by an influencer in the past. The factory system 300 provides the order support device 200 with, for example, influencer name information, delivery time information, price information, customizable range information, material information, and CO2 emissions information. As a result, the order support device 200 displays list information of customized products that associates influencer name information, delivery time information, price information, customizable range information, material information, and CO2 emissions information. content for the consumer terminal device 100 is provided to the consumer terminal device 100.
　第３の実施の形態における受注支援システムによれば、工場システム３００のカスタマイズ可能範囲に加え、または代えて、消費者とは異なる他者のカスタマイズ条件を回答することができる。これにより受注支援システムは、消費者が他者のカスタマイズ条件を参考にしてカスタマイズ品の購入を促すことができる。この結果、受注支援システムによれば、工場オーナーにとって、カスタマイズ品の受注量を増加させることができる。また、受注支援システムは、消費者にとって、例えばインフルエンサーが購入したカスタマイズ条件を参考にしてカスタマイズ品の購入を検討することができる。 According to the order support system in the third embodiment, in addition to or in place of the customizable range of the factory system 300, it is possible to respond to the customization conditions of someone other than the consumer. Thereby, the order support system can encourage consumers to purchase customized products by referring to other people's customization conditions. As a result, according to the order support system, it is possible for the factory owner to increase the amount of orders for customized products. Furthermore, the order support system allows consumers to consider purchasing customized products by referring to the customization conditions purchased by influencers, for example.
（第４の実施の形態）
　第４の実施の形態における受注支援システムは、工場システム３００のそれぞれが、素材の環境負荷を示す環境負荷情報を外部装置から収集し、素材を用いて製造したカスタマイズ品の環境負荷を素材の環境負荷情報に基づいて演算し、演算した環境負荷を回答する。 (Fourth embodiment)
In the order support system according to the fourth embodiment, each of the factory systems 300 collects environmental load information indicating the environmental load of the material from an external device, and calculates the environmental load of the customized product manufactured using the material. Calculate based on the load information and reply with the calculated environmental load.
　図７は、第４の実施の形態における受注支援システムの一例を示すブロック図である。受注支援システムは、環境負荷情報提供システム４００を備える。環境負荷情報提供システム４００は、例えば、通信回線を介して各種のデータおよび情報の授受を行うサーバ装置である。環境負荷情報提供システム４００は、例えば、素材のサプライヤーにより管理される情報処理装置から素材の環境負荷情報を収集する。環境負荷情報は、素材を生成するための資源、素材を生成または利用するために必要なエネルギー、素材を生成または利用する際に排出されるＣＯ２排出量などの環境に負の影響を表す情報である。環境負荷情報は、環境に負の影響を与えるほど低くなる環境負荷スコアを含む。 FIG. 7 is a block diagram showing an example of an order support system in the fourth embodiment. The order support system includes an environmental load information providing system 400. The environmental load information providing system 400 is, for example, a server device that exchanges various data and information via a communication line. The environmental load information providing system 400 collects environmental load information of materials from, for example, information processing devices managed by suppliers of the materials. Environmental impact information is information that represents the negative impact on the environment, such as the resources used to generate materials, the energy required to generate or use the materials, and the amount of CO2 emitted when generating or using the materials. be. The environmental load information includes an environmental load score that decreases as the negative impact on the environment increases.
　工場システム３００は、サプライヤーから素材を調達し、調達した素材についての環境負荷スコアを環境負荷情報提供システム４００に要求する。環境負荷情報提供システム４００は、工場システム３００からの要求に応じて素材の環境負荷スコアを提供する。 The factory system 300 procures materials from suppliers and requests an environmental load score for the procured materials from the environmental load information providing system 400. The environmental load information providing system 400 provides environmental load scores of materials in response to requests from the factory system 300.
　工場システム３００は、カスタマイズ品を製造するための素材に基づいてカスタマイズ品についての環境負荷スコアを演算する。工場システム３００は、演算したカスタマイズ品についての環境負荷スコアを受注支援装置２００に提供する。これにより受注支援装置２００は、カスタマイズ品を製造するための素材情報と素材の環境負荷スコアとを含むカスタマイズ品の環境負荷情報を消費者端末装置１００に提供することができる。工場システム３００は、部品ごとに環境負荷スコアを演算し、受注支援装置２００は、部品ごとの環境負荷スコアを含む環境負荷情報を消費者端末装置１００に提供してよい。工場システム３００は、カスタマイズ品に含まれる素材の環境負荷スコアを受注支援装置２００に提供し、受注支援装置２００は、カスタマイズ品に含まれる素材の環境負荷スコアを含む環境負荷情報を消費者端末装置１００に提供してよい。 The factory system 300 calculates an environmental load score for the customized product based on the materials used to manufacture the customized product. The factory system 300 provides the calculated environmental load score for the customized product to the order support device 200. Thereby, the order support device 200 can provide the consumer terminal device 100 with environmental load information of the customized product, including material information for manufacturing the customized product and the environmental load score of the material. The factory system 300 may calculate an environmental load score for each part, and the order support device 200 may provide the consumer terminal device 100 with environmental load information including the environmental load score for each part. The factory system 300 provides the order support device 200 with the environmental load score of the material included in the customized product, and the order support device 200 provides the environmental load information including the environmental load score of the material included in the customized product to the consumer terminal device. 100 may be provided.
　第４の実施の形態における受注支援システムによれば、工場システム３００のそれぞれが、素材の環境負荷を示す環境負荷情報を環境負荷情報提供システム４００等の外部装置から収集し、素材を用いて製造したカスタマイズ品の環境負荷を素材の環境負荷情報に基づいて演算し、演算した環境負荷を回答することができる。これにより受注支援システムによれば、消費者の環境意識の向上などによって環境に優しい製品を優先して購入したいというニーズを満たすことができる。 According to the order support system in the fourth embodiment, each of the factory systems 300 collects environmental load information indicating the environmental load of the material from an external device such as the environmental load information providing system 400, and uses the material to manufacture products. The environmental impact of the customized product can be calculated based on the environmental impact information of the material, and the calculated environmental impact can be answered. As a result, the order support system can satisfy the needs of consumers to preferentially purchase environmentally friendly products due to improved environmental awareness.
　以上、本開示の実施の形態について図面を参照して詳述してきたが、具体的な構成は上述の実施の形態に限られるものではなく、本開示の要旨を逸脱しない範囲の設計等も含まれる。 Although the embodiments of the present disclosure have been described above in detail with reference to the drawings, the specific configuration is not limited to the above-described embodiments, and includes designs within the scope of the gist of the present disclosure. It will be done.
１００…消費者端末装置、２００…受注支援装置、２１０…通信部、２２０…処理部、３００、３００－１、３００－２…工場システム、３００Ａ…素材管理フロア、３００Ｂ…加工フロア、３００Ｃ…組立フロア、３１０…生産管理装置、３２０、３２０－１、３２０－２、３２０－３…製造管理装置、４００…環境負荷情報提供システム 100...Consumer terminal device, 200...Order support device, 210...Communication department, 220...Processing department, 300, 300-1, 300-2...Factory system, 300A...Material management floor, 300B...Processing floor, 300C...Assembly Floor, 310...Production control device, 320, 320-1, 320-2, 320-3...Manufacturing control device, 400...Environmental load information provision system

Claims (12)

  1. 　消費者端末装置、および各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムと通信を行う通信部と、
    　前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付けた場合、複数の前記工場システムに前記要求を送信し、前記工場システムから受け付けた前記要求に対するカスタマイズ可能範囲および推定納期を前記消費者端末装置に提示し、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼する処理部と、
    　を備える受注支援装置。     a communication unit that communicates with consumer terminal devices and multiple factory systems that are located at various locations and that manufacture customized products within customizable ranges;
    When a request to manufacture the customized product is received from the consumer terminal device, the request is sent to a plurality of the factory systems, and the consumer terminal transmits the customizable range and estimated delivery date for the request received from the factory system. a processing unit that requests the factory system capable of manufacturing an article that satisfies the customization condition to manufacture the customized product when the customization condition is provided by the consumer terminal device;
    An order support device equipped with
  2. 　消費者端末装置からカスタマイズ品を製造する要求を受け付けるステップと、
    　各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムに前記要求を送信するステップと、
    　前記工場システムから受け付けた前記要求に対するカスタマイズ可能範囲および推定納期を前記消費者端末装置に提示するステップと、
    　前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼するステップと、
    　を含む受注支援方法。     receiving a request to manufacture a customized product from a consumer terminal;
    Sending the request to a plurality of factory systems located at various locations that manufacture customized products within customizable ranges;
    presenting to the consumer terminal device a customizable range and estimated delivery date for the request received from the factory system;
    when the consumer terminal device provides customization conditions, requesting the factory system capable of manufacturing an article that satisfies the customization conditions to manufacture the customized product;
    Order support methods including.
  3. 　素材の在庫設備、前記在庫設備から運ばれた前記素材を加工して部品を製造する加工設備、および前記加工設備から運ばれた前記部品を組み立てることでカスタマイズ品を製造する組立設備を含み、サプライヤーから前記素材を調達して前記カスタマイズ品を消費者に発送する、前記カスタマイズ品の製造工程と前記カスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備と、
    　消費者端末装置から前記カスタマイズ品を製造する要求を受け付け、前記要求に対するカスタマイズ可能範囲および推定納期を回答し、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記製造設備により前記カスタマイズ品の製造を実行する管理装置と、を備え、
    　前記カスタマイズ可能範囲は、前記在庫設備が持つ前記素材、前記加工設備および前記組立設備の特性、および、前記加工設備および前記組立設備の調整によって決定される、
    　工場システム。     Suppliers include material inventory equipment, processing equipment that processes the materials carried from the inventory equipment to manufacture parts, and assembly equipment that manufactures customized products by assembling the parts carried from the processing equipment. manufacturing equipment that integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product, which procures the materials from and ships the customized product to the consumer;
    When a request to manufacture the customized product is received from a consumer terminal device, a customizable range and estimated delivery date are answered in response to the request, and customization conditions are provided from the consumer terminal device, the manufacturing equipment manufactures the customized product. a management device for carrying out the manufacturing of
    The customizable range is determined by the material possessed by the inventory equipment, the characteristics of the processing equipment and the assembly equipment, and the adjustment of the processing equipment and the assembly equipment.
    factory system.
  4. 　素材の在庫設備、前記在庫設備から運ばれた前記素材を加工して部品を製造する加工設備、および前記加工設備から運ばれた前記部品を組み立てることでカスタマイズ品を製造する組立設備を含み、サプライヤーから前記素材を調達して前記カスタマイズ品を消費者に発送する、前記カスタマイズ品の製造工程と前記カスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備を備えた工場システムの受注方法であって、
    　消費者端末装置からカスタマイズ品を製造する要求を受け付けるステップと、
    　前記要求に対するカスタマイズ可能範囲および推定納期を回答するステップと、
    　前記消費者端末装置からカスタマイズ条件が提供された場合に、前記製造設備により前記カスタマイズ品の製造を実行するステップと、を有し、
    　前記カスタマイズ可能範囲は、前記在庫設備が持つ前記素材、前記加工設備および前記組立設備の特性、および、前記加工設備および前記組立設備の調整によって決定される、
    　受注方法。     Suppliers include material inventory equipment, processing equipment that processes the materials transported from the inventory equipment to manufacture parts, and assembly equipment that manufactures customized products by assembling the parts transported from the processing equipment. Receiving an order for a factory system equipped with manufacturing equipment that integrates and executes the manufacturing process of the customized product and the logistics process necessary for manufacturing the customized product, which procures the materials from and ships the customized product to the consumer. A method,
    receiving a request to manufacture a customized product from a consumer terminal;
    responding to the request with a customizable scope and estimated delivery date;
    executing manufacturing of the customized product by the manufacturing equipment when customization conditions are provided from the consumer terminal device;
    The customizable range is determined by the material possessed by the inventory equipment, the characteristics of the processing equipment and the assembly equipment, and the adjustment of the processing equipment and the assembly equipment.
    How to order.
  5. 　消費者端末装置と通信可能な受注支援装置と、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムとを備え、
    　前記受注支援装置が、前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付け、
    　前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲および推定納期を前記受注支援装置に回答し、
    　前記受注支援装置が、前記消費者端末装置に、前記工場システムごとの前記カスタマイズ可能範囲および前記推定納期を提示し、
    　前記受注支援装置が、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼する、
    　受注支援システム。     Equipped with an order support device that can communicate with consumer terminal devices, and multiple factory systems located in various locations to manufacture customized products within the scope of customization.
    the order support device receives a request to manufacture the customized product from the consumer terminal device;
    Each of the factory systems replies to the order support device the customizable range and estimated delivery date for the request,
    The order support device presents the customizable range and estimated delivery date for each factory system to the consumer terminal device,
    The order support device requests the factory system capable of manufacturing an article that satisfies the customization condition to manufacture the customized product when the customization condition is provided from the consumer terminal device;
    Order support system.
  6. 　前記工場システムは、素材の在庫設備、前記在庫設備から運ばれた前記素材を加工して部品を製造する加工設備、および前記加工設備から運ばれた前記部品を組み立てることでカスタマイズ品を製造する組立設備を含み、サプライヤーから前記素材を調達して前記カスタマイズ品を消費者に発送する、前記カスタマイズ品の製造工程と前記カスタマイズ品の製造に必要な物流工程とを一体化して実行する製造設備を備え、
    　前記カスタマイズ可能範囲は、前記工場システムが持つ前記素材、前記製造設備の特性、および前記製造設備の調整によって決定される、
    　請求項５に記載の受注支援システム。     The factory system includes material inventory equipment, processing equipment that processes the materials transported from the inventory equipment to manufacture parts, and assembly equipment that manufactures customized products by assembling the parts transported from the processing equipment. The manufacturing facility includes manufacturing equipment that integrates and executes the manufacturing process of the customized product, which procures the materials from the supplier and ships the customized product to the consumer, and the logistics process necessary for manufacturing the customized product. ,
    The customizable range is determined by the material of the factory system, the characteristics of the manufacturing equipment, and the adjustment of the manufacturing equipment.
    The order support system according to claim 5.
  7. 　前記工場システムは、製造設備の稼働状況に基づいて前記カスタマイズ品の価格を決定する、請求項５または６に記載の受注支援システム。 The order support system according to claim 5 or 6, wherein the factory system determines the price of the customized product based on the operating status of manufacturing equipment.
  8. 　前記消費者端末装置から前記推定納期よりも短縮した納期を希望する要求を前記受注支援装置が受信した場合、前記工場システムは、前記納期に基づいて前記カスタマイズ品の価格を決定する、請求項５または６に記載の受注支援システム。 5. When the order support device receives a request from the consumer terminal device requesting a delivery date shorter than the estimated delivery date, the factory system determines the price of the customized product based on the delivery date. Or the order support system described in 6.
  9. 　前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲および推定納期に加え、前記カスタマイズ品の価格、前記工場システムが持つ素材の生産地、前記素材がリサイクル品であるか否かを示す情報、および前記カスタマイズ品を製造したときの二酸化炭素排出量の少なくとも一つを回答する、請求項５または６に記載の受注支援システム。 Each of the factory systems includes, in addition to the customizable range and estimated delivery date for the request, the price of the customized product, the production area of the material owned by the factory system, information indicating whether the material is a recycled product, and The order support system according to claim 5 or 6, wherein at least one of the carbon dioxide emissions when manufacturing the customized product is answered.
  10. 　前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲に加え、または代えて、費者とは異なる他者のカスタマイズ条件を回答する、請求項５または６に記載の受注支援システム。 The order support system according to claim 5 or 6, wherein each of the factory systems responds with customization conditions of a different person than the consumer, in addition to or in place of the customizable range for the request.
  11. 　前記工場システムのそれぞれが、素材の環境負荷を示す環境負荷情報を外部装置から収集し、前記素材を用いて製造した前記カスタマイズ品の環境負荷を前記素材の環境負荷情報に基づいて演算し、演算した環境負荷を回答する、請求項５または６に記載の受注支援システム。 Each of the factory systems collects environmental load information indicating the environmental load of the material from an external device, and calculates the environmental load of the customized product manufactured using the material based on the environmental load information of the material. 7. The order support system according to claim 5 or 6, wherein the order support system responds with the environmental burden caused by the order.
  12. 　消費者端末装置と通信可能な受注支援装置と、各所に配置されカスタマイズ可能範囲内でカスタマイズ品の製造を行う複数の工場システムとを備える受注支援システムの受注支援方法であって、
    　前記受注支援装置が、前記消費者端末装置から前記カスタマイズ品を製造する要求を受け付けるステップと、
    　前記工場システムのそれぞれが、前記要求に対するカスタマイズ可能範囲および推定納期を前記受注支援装置に回答するステップと、
    　前記受注支援装置が、前記消費者端末装置に、前記工場システムごとの前記カスタマイズ可能範囲および前記推定納期を提示するステップと、
    　前記受注支援装置が、前記消費者端末装置からカスタマイズ条件が提供された場合に、前記カスタマイズ条件を満たす物品を製造可能な前記工場システムに、前記カスタマイズ品の製造を依頼するステップと、
    　を含む受注支援方法。     An order support method for an order support system comprising an order support device capable of communicating with a consumer terminal device, and a plurality of factory systems located at various locations and manufacturing customized products within customizable ranges, the method comprising:
    the order support device receiving a request to manufacture the customized product from the consumer terminal device;
    a step in which each of the factory systems replies to the order support device the customizable range and estimated delivery date for the request;
    a step in which the order support device presents the customizable range and estimated delivery date for each factory system to the consumer terminal device;
    a step of the order support device requesting the factory system capable of manufacturing an article that satisfies the customization condition to manufacture the customized product when the customization condition is provided from the consumer terminal device;
    Order support methods including.
PCT/JP2022/027653 2022-07-14 2022-07-14 Order receipt support device, order receipt support method, factory system, order receipt method, and order receipt support system WO2024013917A1 (en)

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