WO2022170921A1

WO2022170921A1 - Network issue information acquisition method, apparatus and system

Info

Publication number: WO2022170921A1
Application number: PCT/CN2022/072374
Authority: WO
Inventors: 许瑞岳; 邹兰; 张凯
Original assignee: 华为技术有限公司
Priority date: 2021-02-09
Filing date: 2022-01-17
Publication date: 2022-08-18
Also published as: EP4287688A1; CN114915993A; US20230388823A1

Abstract

The present application provides a network issue information acquisition method, apparatus and system, which can improve the network operation and maintenance efficiency of an operator network device, and can be applied to a 4G system, a 5G system and a future communication system, such as a 6G system. Said method comprises: determining first information of a network issue (S301), and sending the first information to a second apparatus (S302). The first information comprises one or more of the following: network issue recognition information, network issue diagnosis information or network issue recovery information, the diagnosis information describing the analysis result of the network issue, and the recovery information describing the recovery state of the network issue. As the first apparatus can be a device manufacturer network device, and the second apparatus can be an operator network device, the device manufacturer network device can send, in real time, the first information of the network issue to the operator network device, and the operator network device can manage and control, in real time, according to the first information,network issues existing in the network and solve the network issues, so that the efficiency of network operation and maintenance can be improved.

Description

网络问题信息获取方法、装置及***Network problem information acquisition method, device and system

本申请要求于2021年02月09日提交国家知识产权局、申请号为202110179319.5、申请名称为“网络问题信息获取方法、装置及***”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。This application claims the priority of the Chinese patent application with the application number 202110179319.5 and the application title "Method, Apparatus and System for Obtaining Network Problem Information", which was submitted to the State Intellectual Property Office on February 09, 2021, the entire contents of which are incorporated by reference in in this application.

技术领域technical field

本申请涉及通信领域，尤其涉及一种网络问题信息获取方法、装置及***。The present application relates to the field of communications, and in particular, to a method, device and system for acquiring network problem information.

背景技术Background technique

随着垂直行业(如公共交通行业、工业制造行业、汽车行业等)的引入、终端设备的增加以及业务的多样化，运营商的网络变得越来越复杂。这导致网络运维的难度越来越大，网络运维的效率也越来越低。With the introduction of vertical industries (such as public transportation industry, industrial manufacturing industry, automobile industry, etc.), the increase of terminal equipment, and the diversification of services, operators' networks have become more and more complex. This makes network operation and maintenance more and more difficult, and the efficiency of network operation and maintenance is getting lower and lower.

目前，运营商网络设备，如跨域管理功能(cross domain management function)单元，以及设备商网络设备，如域管理功能(domain management function)单元，共同完成网络运维操作。具体地，设备商网络设备根据运营商网络设备的指示完成网络运维任务，如调整数据传输速率、增加基站的发射功率等。但是，运营商网络设备不能获取网络问题的信息，如网络问题的发生原因、时间、位置等，因此发出的指示既不准确也不及时，导致网络问题不能及时被解决，从而导致网络运维效率低下。Currently, operator network equipment, such as a cross domain management function unit, and equipment vendor network equipment, such as a domain management function unit, jointly complete network operation and maintenance operations. Specifically, the equipment manufacturer's network equipment completes network operation and maintenance tasks according to the instructions of the operator's network equipment, such as adjusting the data transmission rate, increasing the transmit power of the base station, and the like. However, the operator's network equipment cannot obtain information about network problems, such as the cause, time, and location of network problems. Therefore, the instructions issued are neither accurate nor timely, resulting in network problems that cannot be solved in a timely manner, resulting in network operation and maintenance efficiency. low.

发明内容SUMMARY OF THE INVENTION

本申请实施例提供一种网络问题信息获取方法、装置及***，能够提高运营商网络设备的网络运维效率。The embodiments of the present application provide a method, device, and system for acquiring network problem information, which can improve the network operation and maintenance efficiency of an operator's network equipment.

为达到上述目的，本申请采用如下技术方案：To achieve the above object, the application adopts the following technical solutions:

第一方面，提供一种网络问题信息获取方法。该方法应用于第一装置，该方法包括：确定网络问题的第一信息，并向第二装置发送第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息(issue recognition info，或者issue identification info)、网络问题的诊断信息(issue diagnosis info，或者issue analysis info)、或网络问题的修复信息(issue recovery info，或者issue healing info)，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。In a first aspect, a method for acquiring network problem information is provided. The method is applied to a first device, and the method includes: determining first information of a network problem, and sending the first information to a second device. The first information includes one or more of the following: identification information of network problems (issue recognition info, or issue identification info), diagnostic information of network problems (issue diagnosis info, or issue analysis info), or repair of network problems Information (issue recovery info, or issue healing info), diagnostic information describes the analysis results of network problems, and repair information describes the repair status of network problems.

基于第一方面所述的网络问题信息获取方法和下述第二方面所述的网络问题信息获取方法，第一装置可以是设备商网络设备，第二装置可以是运营商网络设备，设备商网络设备可以实时地向运营商网络设备发送网络问题的第一信息，运营商网络设备可以根据该第一信息实时地确定处理该网络问题的操作。换言之，运营商网络设备可以实时地对网络中存在的网络问题进行管控和解决，从而能够提高网络运维效率。Based on the method for obtaining network problem information described in the first aspect and the method for obtaining network problem information described in the following second aspect, the first device may be a network device of an equipment manufacturer, the second device may be network equipment of an operator, and a network of an equipment manufacturer. The device may send the first information of the network problem to the operator's network device in real time, and the operator's network device may determine the operation to deal with the network problem in real time according to the first information. In other words, the operator's network equipment can manage, control and solve network problems existing in the network in real time, thereby improving the efficiency of network operation and maintenance.

此外，若设备商网络设备检测到区域1存在弱覆盖的网络问题，但实际上由于区域1用户少，区域1所存在的弱覆盖的网络问题不需要被解决，则运营商网络设备接收到该网络问题后，可以指示设备商网络设备忽略该网络问题。换言之，运营商网络设备还可以指示设备商网络设备解决运营商网络设备所期望解决的网络问题，避免设备商网络设备解决运营商网络设备不期望解决的网络问题，从而进一步提高网络运维效率。In addition, if the network equipment of the equipment manufacturer detects that there is a network problem with weak coverage in area 1, but in fact there are few users in area 1, the network problem with weak coverage in area 1 does not need to be solved, then the network equipment of the operator receives the After a network problem, you can instruct the equipment manufacturer to ignore the network problem. In other words, the operator's network equipment can also instruct the equipment manufacturer's network equipment to solve the network problems that the operator's network equipment expects to solve, so as to avoid the equipment manufacturer's network equipment to solve the network problems that the operator's network equipment does not expect to solve, thereby further improving the network operation and maintenance efficiency.

需要说明的是，第一信息也可以被称为网络问题信息(issue info)，网络问题的识别信息也可以被称为网络问题的发现信息。It should be noted that the first information may also be called network issue information (issue info), and the identification information of the network issue may also be called network issue discovery information.

一种可能的设计方案中，网络问题可以包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。如此，运营商网络设备可以实时地对网络中存在的网络故障、网络异常、或网络性能指标异常等网络问题进行管控和解决，从而能够提高网络运维效率。此外，可以将网络故障、网络异常、或网络性能指标异常等信息整合为一个信息(即网络问题)，从而可以将第一装置与第二装置之间的多个接口整合为一个接口，降低接***互的复杂度，提升信息整合的效率，以进一步提升网络运维效率。In a possible design solution, the network problem may include one or more of the following: network failure, network abnormality, or abnormal network performance indicators. In this way, the operator's network device can manage and solve network problems such as network faults, network abnormalities, or network performance indicators that exist in the network in real time, thereby improving network operation and maintenance efficiency. In addition, information such as network failure, network abnormality, or network performance index abnormality can be integrated into one information (ie, network problems), so that multiple interfaces between the first device and the second device can be integrated into one interface, reducing the interface The complexity of interaction improves the efficiency of information integration, so as to further improve the efficiency of network operation and maintenance.

需要说明的是，网络性能指标异常也可以被称为网络性能指标不满足需求。It should be noted that an abnormal network performance index may also be referred to as a network performance index that does not meet the requirements.

一种可能的设计方案中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型(issue type)、或网络问题的对象(issue object)。其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验(service experience)、移动性、或能耗。其中，覆盖描述网络覆盖存在问题，速率描述网络速率存在问题，容量描述网络容量存在问题，业务体验描述网络业务体验存在问题，移动性描述网络移动性存在问题，能耗描述网络能耗存在问题，设备故障描述网络设备存在故障。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。In a possible design solution, the identification information of the network problem may include one or more of the following: the type of the network problem (issue type), or the object of the network problem (issue object). The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, coverage describes the problem of network coverage, rate describes the problem of network speed, capacity describes the problem of network capacity, service experience describes the problem of network service experience, mobility describes the problem of network mobility, energy consumption describes the problem of network energy consumption, Device failure describes the failure of a network device. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

可选地，覆盖可以对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖。此外，覆盖还可以对应如下一项或多项网络问题：网络中存在覆盖漏洞、网络上下行覆盖不匹配、或网络存在导频污染。速率可以对应如下一项或多项网络问题：速率小于第一速率阈值(例如，平均速率小于平均速率阈值，峰值速率小于峰值速率阈值)、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值。其中，低速率用户为速率小于第二速率阈值的用户，高速率用户为速率大于第三速率阈值的用户。容量可以对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞。设备故障可以对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障。业务体验可以对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分(mean opinion score，MOS)小于主观平均得分阈值。其中，主观平均得分描述语音或者视频的质量。移动性可以对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值。能耗可以对应如下一项或多项网络问题：能耗大于能耗阈值、或话务低但能耗高(也可以被称为，话务量小于话务量阈值且能耗大于能耗阈值)。Optionally, the coverage may correspond to one or more of the following network problems: the coverage ratio is less than the first coverage ratio threshold, the coverage ratio is greater than the second coverage ratio threshold, the reference signal received power is less than the reference signal received power threshold, and the signal-to-interference-to-noise ratio is less than Signal-to-interference-noise ratio threshold, or no coverage. In addition, the coverage may also correspond to one or more of the following network problems: coverage holes in the network, mismatch of network uplink and downlink coverage, or pilot contamination in the network. The rate may correspond to one or more of the following network problems: rate is less than a first rate threshold (eg, average rate is less than average rate threshold, peak rate is less than peak rate threshold), the number of low rate users is greater than the first number threshold, or high rate The number of users is less than the second number threshold. The low-rate users are users whose rates are less than the second rate threshold, and the high-rate users are users whose rates are greater than the third rate threshold. Capacity can correspond to one or more of the following network problems: the network load is greater than the load threshold, the network load is not balanced, or the network is congested. The equipment failure may correspond to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure. The service experience can correspond to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, and the call drop rate is greater than the call drop rate threshold. The packet rate is greater than the packet loss rate threshold, or the mean opinion score (MOS) is less than the subjective mean score threshold. Among them, the subjective average score describes the quality of speech or video. Mobility can correspond to one or more of the following network problems: handover success rate is less than the handover success rate threshold, premature handover rate is greater than the premature handover rate threshold, late handover rate is greater than the late handover rate threshold, or ping-pong handover rate is greater than the ping-pong rate Switch rate threshold. The energy consumption can correspond to one or more of the following network problems: the energy consumption is greater than the energy consumption threshold, or the traffic is low but the energy consumption is high (also called, the traffic volume is less than the traffic threshold and the energy consumption is greater than the energy consumption threshold). ).

其中，覆盖所对应的网络问题中，覆盖率小于第一覆盖率阈值也可以被称为弱覆盖，覆盖率大于第二覆盖率阈值也可以被称为过覆盖，参考信号接收功率小于参考信号接收功率阈值也可以被称为参考信号接收功率小，信号干扰噪声比小于信号干扰噪声比阈值也可以被称为信号干扰噪声比小。速率所对应的网络问题中，速率小于第一速率阈值也可以被称为速率低，低速率用户的数量大于第一数量阈值也可以被称为低速率用户多，高速率用户的数量小于第二数量阈值也可以被称为高速率用户少。容量所对应的网络问题中，网络负载大于负载阈值也可以被称为高负载。业务体验所对应的网络问题中，时延大于时延阈值也可以被称为时延大，时延抖动大于时延抖动阈值也可以被称为时延抖动大，接入成功率小于接入成功率阈值也可以被称为接入成功率低，掉话率大于掉话率阈值掉话率高，丢包率大于丢包率阈值也可以被称为丢包率高。移动性所对应的网络问题中，切换成功率小于切换成功率阈值也可以被称为切换成功率低，过早切换率大于过早切换率阈值也可以被称为过早切换率高，过晚切换率大于过晚切换率阈值也可以被称为过晚切换率高，乒乓切换(ping-pong handover)速率大于乒乓切换速率阈值也可以被称为：乒乓切换频繁或乒乓切换速率大。能耗所对应的网络问题中，能耗大于能耗阈值也可以被称为能耗大。Among the network problems corresponding to the coverage, the coverage rate smaller than the first coverage rate threshold may also be called weak coverage, the coverage rate greater than the second coverage rate threshold may also be called overcoverage, and the received power of the reference signal is less than the received power of the reference signal. The power threshold can also be referred to as the reference signal received power is small, and the signal-to-interference-to-noise ratio is smaller than the signal-to-interference-to-noise ratio threshold can also be referred to as the signal-to-interference-to-noise ratio is small. In the network problem corresponding to the rate, a rate less than the first rate threshold can also be called a low rate, and the number of low-rate users greater than the first threshold can also be called a large number of low-rate users, and the number of high-rate users is less than the second. The number threshold can also be referred to as high rate users less. In the network problem corresponding to the capacity, the network load greater than the load threshold can also be called high load. In the network problems corresponding to the service experience, the delay greater than the delay threshold can also be referred to as a large delay, the delay jitter greater than the delay jitter threshold can also be referred to as a large delay jitter, and the access success rate is less than the access success. The rate threshold can also be referred to as a low access success rate, a call drop rate greater than the call drop rate threshold and a high call drop rate, and a packet loss rate greater than the packet loss rate threshold can also be referred to as a high packet loss rate. In the network problems corresponding to mobility, a handover success rate less than the threshold of the handover success rate can also be referred to as a low handover success rate, and a premature handover rate greater than the premature handover rate threshold can also be referred to as a high premature handover rate and a too late handover rate. A handover rate greater than the too-late handover rate threshold can also be referred to as a high late handover rate, and a ping-pong handover rate greater than the ping-pong handover rate threshold can also be referred to as frequent ping-pong handover or high ping-pong handover rate. In the network problem corresponding to energy consumption, energy consumption greater than the energy consumption threshold can also be called high energy consumption.

示例性地，若在网络问题的识别信息中：网络问题的类型为业务体验，业务体验对应的网络问题为时延大于时延阈值，且网络问题的对象为网元1，则运营商网络设备可以根据该网络问题的识别信息，确定处理网元1所存在着的网络问题的操作，从而有针对性地解决该网络问题。换言之，通过对网络问题的识别信息进行详细分类，使得网络问题的识别信息更加准确、详细，运营商网络设备可以实时地获取详细的网络问题的识别信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，进一步提高网络运维效率。Exemplarily, if in the identification information of the network problem: the type of the network problem is service experience, the network problem corresponding to the service experience is that the delay is greater than the delay threshold, and the object of the network problem is network element 1, the operator's network equipment According to the identification information of the network problem, the operation for dealing with the network problem existing in the network element 1 can be determined, so as to solve the network problem in a targeted manner. In other words, by classifying the identification information of network problems in detail, the identification information of network problems can be made more accurate and detailed. Operator network equipment can obtain detailed identification information of network problems in real time, and accurately locate network problems, thereby improving operation It can accurately and effectively solve the network problems existing in the network and further improve the efficiency of network operation and maintenance.

需要说明的是，网络问题的识别信息还可以包括网络问题的名称(issue name)，网络问题的名称可以包括：覆盖所对应的网络问题、速率所对应的网络问题、容量所对应的网络问题、设备故障所对应的网络问题、业务体验所对应的网络问题、移动性所对应的网络问题、或能耗所对应的网络问题。It should be noted that the identification information of the network problem may also include the name of the network problem (issue name), and the name of the network problem may include: the network problem corresponding to the coverage, the network problem corresponding to the rate, the network problem corresponding to the capacity, Network problems corresponding to equipment failures, network problems corresponding to service experience, network problems corresponding to mobility, or network problems corresponding to energy consumption.

一种可能的设计方案中，网络问题的诊断信息可以包括如下一项或多项：发生网络问题的原因(issue root cause)、网络问题的修复能力(issue recovery capability)、网络问题的修复建议(issue recovery recommendation)、或网络问题的预测修复结果(predicted recovery result)。网络问题的修复能力可以包括：第一装置可修复网络问题或第一装置不可修复网络问题。网络问题的修复建议可以包括：第一装置修复网络问题的操作。网络问题的预测修复结果可以包括：预计的网络问题被修复后的网络性能指标。In a possible design solution, the diagnostic information for network problems may include one or more of the following: the cause of the network problem (issue root cause), the repair capability of the network problem (issue recovery capability), and the repair suggestion for the network problem ( issue recovery recommendation), or predicted recovery result for network issues. The repairing capability of the network problem may include: the first device can repair the network problem or the first device cannot repair the network problem. The repair suggestion for the network problem may include: an operation of the first device to repair the network problem. The predicted repair result of the network problem may include: network performance indicators after the predicted network problem is repaired.

其中，第一装置可修复网络问题可以被称为可修复，第一装置不可修复网络问题可以被称为不可修复。The network problem that the first device can repair may be referred to as repairable, and the network problem that the first device cannot repair may be referred to as unrepairable.

示例性地，若在网络问题的诊断信息中：发生网络问题的原因为小区的参数配置不合理，网络问题的修复能力为第一装置可修复网络问题，网络问题的修复建议为小区的配置参数，且网络问题的预测修复结果为修复后的网络预计可达到的速率，则运营商网络设备可以根据该网络问题的诊断信息，确定处理该网络问题的操作(例如，按网络问题的修复建议中的小区的配置参数对小区进行配置)，从而有针对性地解决该网络问题。换言之，通过对网络问题的诊断信息进行详细分类，使得网络问题的诊断信息更加准确、详细，运营商网络设备可以实时地获取详细的网络问题的诊断信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，进一步提高网络运维效率。Exemplarily, if in the diagnosis information of the network problem: the reason for the network problem is that the parameter configuration of the cell is unreasonable, the repair capability of the network problem is that the first device can repair the network problem, and the repair suggestion for the network problem is the configuration parameters of the cell. , and the predicted repair result of the network problem is the expected rate that the repaired network can achieve, then the operator's network equipment can determine the operation to deal with the network problem according to the diagnosis information of the network problem (for example, according to the network problem repair suggestion in the The configuration parameters of the cell are configured for the cell), so as to solve the network problem in a targeted manner. In other words, by classifying the diagnosis information of network problems in detail, the diagnosis information of network problems is made more accurate and detailed. The network equipment of operators can obtain detailed diagnosis information of network problems in real time, and accurately locate network problems, thereby improving operation It can accurately and effectively solve the network problems existing in the network and further improve the efficiency of network operation and maintenance.

一种可能的设计方案中，网络问题的修复信息可以包括如下一项或多项：网络问题的修复状态(issue recovery status)、或网络问题的修复结果(issue recovery result)。其中，网络问题的修复状态可以包括未修复或正在修复，网络问题的修复结果可以包括修复成功或修复失败。换言之，网络问题的修复信息可以包括如下一项或多项：未修复、正在修复、修复成功或修复失败。In a possible design solution, the repair information of the network problem may include one or more of the following: the repair status of the network problem (issue recovery status), or the repair result of the network problem (issue recovery result). The repair status of the network problem may include unrepaired or being repaired, and the repair result of the network problem may include repair success or repair failure. In other words, the repair information of the network problem may include one or more of the following: not repaired, repairing, repairing successful, or repairing failure.

示例性地，若在网络问题的修复信息包括：正在修复，则运营商网络设备可以根据该网络问题的修复信息，确定处理该网络问题的操作(例如，周期性地查询该网络问题的修复进度)，从而有针对性地解决该网络问题。换言之，通过对网络问题的修复信息进行详细分类，使得网络问题的修复信息更加准确、详细，运营商网络设备可以实时地获取详细的网络问题的修复信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，提高网络运维效率。Exemplarily, if the repair information for the network problem includes: being repaired, the operator's network device may determine an operation to deal with the network problem according to the repair information for the network problem (for example, periodically query the repair progress of the network problem). ), so as to solve the network problem in a targeted manner. In other words, by classifying the repair information of network problems in detail, the repair information of network problems can be made more accurate and detailed. Operator network equipment can obtain detailed repair information of network problems in real time, and accurately locate network problems, thereby improving operation. It can accurately and effectively solve the network problems existing in the network and improve the efficiency of network operation and maintenance.

一种可能的设计方案中，在确定第一信息之前，第一方面所述的网络问题信息获取方法还可以包括：接收来自第二装置的第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。如此，运营商网络设备可以通过向设备商网络设备发送第一请求，及时获取指定的网络问题，从而可以对指定的网络问题进行管控和解决，能够提高网络运维效率。In a possible design solution, before the first information is determined, the method for acquiring network problem information according to the first aspect may further include: receiving a first request from the second device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem. In this way, the operator's network device can obtain the specified network problem in time by sending the first request to the equipment manufacturer's network device, so that the specified network problem can be managed and solved, and the network operation and maintenance efficiency can be improved.

需要说明的是，第一请求也可以被称为查询请求(query request)。It should be noted that the first request may also be referred to as a query request.

一种可能的设计方案中，在确定第一信息之前，第一方面所述的网络问题信息获取方法还可以包括：接收来自第二装置的第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。换言之，运营商网络设备可以通过向设备商网络设备发送第二请求，持续地获取指定且最新的网络问题，从而可以对指定的网络问题进行及时地管控和解决，能够提高网络运维效率。In a possible design solution, before determining the first information, the method for acquiring network problem information according to the first aspect may further include: receiving a second request from a second device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information. In other words, the operator's network device can continuously obtain the specified and latest network problem by sending the second request to the equipment manufacturer's network device, so that the specified network problem can be managed and solved in time, and the network operation and maintenance efficiency can be improved.

需要说明的是，第二请求也可以被称为订阅请求(subscription request)。It should be noted that the second request may also be referred to as a subscription request.

第二方面，提供一种网络问题信息获取方法。该方法应用于第二装置，该方法包括：接收来自第一装置的网络问题的第一信息，并根据第一信息确定处理网络问题的操作。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。In a second aspect, a method for acquiring network problem information is provided. The method is applied to a second device, and the method includes: receiving first information of a network problem from the first device, and determining an operation to deal with the network problem according to the first information. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem.

一种可能的设计方案中，网络问题可以包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。In a possible design solution, the network problem may include one or more of the following: network failure, network abnormality, or abnormal network performance indicators.

一种可能的设计方案中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型(issue type)、或网络问题的对象(issue object)。其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验(service experience)、移动性、或能耗。其中，覆盖描述网络的覆盖存在问题，容量描述网络的容量存在问题，移动性描述网络的移动性存在问题。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。In a possible design solution, the identification information of the network problem may include one or more of the following: the type of the network problem (issue type), or the object of the network problem (issue object). The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, coverage describes the network coverage problem, capacity describes the network capacity problem, and mobility describes the network mobility problem. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

可选地，覆盖可以对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖。此外，覆盖还可以对应如下一项或多项网络问题：网络中存在覆盖漏洞、网络上下行覆盖不匹配、或网络存在导频污染。速率可以对应如下一项或多项网络问题：速率小于第一速率阈值(例如，平均速率小于平均速率阈值，峰值速率小于峰值速率阈值)、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值。其中，低速率用户为速率小于第二速率阈值的用户，高速率用户为速率大于第三速率阈值的用户。容量可以对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞。设备故障可以对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障。业务体验可以对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值。其中，主观平均得分描述语音或者视频的质量。移动性可以对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值。能耗可以对应如下一项或多项网络问题：能耗大于能耗阈值、或话务低但能耗高(例如，话务量小于话务量阈值且能耗大于能耗阈值)。Optionally, the coverage may correspond to one or more of the following network problems: the coverage ratio is less than the first coverage ratio threshold, the coverage ratio is greater than the second coverage ratio threshold, the reference signal received power is less than the reference signal received power threshold, and the signal-to-interference-to-noise ratio is less than Signal-to-interference-noise ratio threshold, or no coverage. In addition, the coverage may also correspond to one or more of the following network problems: coverage holes in the network, mismatch of network uplink and downlink coverage, or pilot contamination in the network. The rate may correspond to one or more of the following network problems: rate is less than a first rate threshold (eg, average rate is less than average rate threshold, peak rate is less than peak rate threshold), the number of low rate users is greater than the first number threshold, or high rate The number of users is less than the second number threshold. The low-rate users are users whose rates are less than the second rate threshold, and the high-rate users are users whose rates are greater than the third rate threshold. Capacity can correspond to one or more of the following network problems: the network load is greater than the load threshold, the network load is not balanced, or the network is congested. The equipment failure may correspond to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure. The service experience can correspond to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, and the call drop rate is greater than the call drop rate threshold. The packet rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold. Among them, the subjective average score describes the quality of speech or video. Mobility can correspond to one or more of the following network problems: handover success rate is less than the handover success rate threshold, premature handover rate is greater than the premature handover rate threshold, late handover rate is greater than the late handover rate threshold, or ping-pong handover rate is greater than the ping-pong rate Switch rate threshold. The energy consumption can correspond to one or more of the following network problems: energy consumption is greater than the energy consumption threshold, or traffic is low but energy consumption is high (eg, the traffic volume is less than the traffic volume threshold and the energy consumption is greater than the energy consumption threshold).

一种可能的设计方案中，网络问题的诊断信息可以包括如下一项或多项：发生网络问题的原因、网络问题的修复能力、网络问题的修复建议、或网络问题的预测修复结果。网络问题的修复能力可以包括：第一装置可修复网络问题或第一装置不可修复网络问题。网络问题的修复建议可以包括：第一装置修复网络问题的操作。网络问题的预测修复结果可以包括：预计的网络问题被修复后的网络性能指标。In a possible design solution, the diagnosis information of the network problem may include one or more of the following: the cause of the network problem, the repair capability of the network problem, the repair suggestion for the network problem, or the predicted repair result of the network problem. The repairing capability of the network problem may include: the first device can repair the network problem or the first device cannot repair the network problem. The repair suggestion for the network problem may include: an operation of the first device to repair the network problem. The predicted repair result of the network problem may include: network performance indicators after the predicted network problem is repaired.

一种可能的设计方案中，网络问题的修复信息可以包括如下一项或多项：网络问题的修复状态、或网络问题的修复结果。其中，网络问题的修复状态可以包括未修复或正在修复，网络问题的修复结果可以包括修复成功或修复失败。换言之，网络问题的修复信息可以包括如下一项或多项：未修复、正在修复、修复成功或修复失败。In a possible design solution, the repair information of the network problem may include one or more of the following: the repair status of the network problem, or the repair result of the network problem. The repair status of the network problem may include unrepaired or being repaired, and the repair result of the network problem may include repair success or repair failure. In other words, the repair information of the network problem may include one or more of the following: not repaired, repairing, repairing successful, or repairing failure.

一种可能的设计方案中，在接收来自第一装置的网络问题的第一信息之前，第二方面所述的网络问题信息获取方法还可以包括：向第一装置发送第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In a possible design solution, before receiving the first information about the network problem from the first device, the method for acquiring network problem information according to the second aspect may further include: sending a first request to the first device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.

一种可能的设计方案中，在接收来自第一装置的网络问题的第一信息之前，第二方面所述的网络问题信息获取方法还可以包括：向第一装置发送第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。In a possible design solution, before receiving the first information about the network problem from the first device, the method for acquiring network problem information according to the second aspect may further include: sending a second request to the first device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

此外，第二方面所述的网络问题信息获取方法的技术效果可以参考第一方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the method for obtaining network problem information described in the second aspect, reference may be made to the technical effect of the method for obtaining network problem information described in the first aspect, which will not be repeated here.

第三方面，提供一种网络问题信息获取装置。该网络问题信息获取装置包括：处理模块和收发模块。其中，处理模块，用于确定网络问题的第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。收发模块，用于向第二装置发送第一信息。In a third aspect, an apparatus for acquiring network problem information is provided. The network problem information acquisition device includes: a processing module and a transceiver module. Wherein, the processing module is used to determine the first information of the network problem. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem. The transceiver module is used for sending the first information to the second device.

一种可能的设计方案中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型、或网络问题的对象(issue object)。其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗。其中，覆盖描述网络的覆盖存在问题，容量描述网络的容量存在问题，移动性描述网络的移动性存在问题。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。In a possible design solution, the identification information of the network problem may include one or more of the following: the type of the network problem, or the issue object of the network problem. The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, coverage describes the network coverage problem, capacity describes the network capacity problem, and mobility describes the network mobility problem. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

一种可能的设计方案中，收发模块，还用于接收来自第二装置的第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In a possible design solution, the transceiver module is further configured to receive the first request from the second device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.

一种可能的设计方案中，收发模块，还用于接收来自第二装置的第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。In a possible design solution, the transceiver module is further configured to receive the second request from the second device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

可选地，收发模块可以包括接收模块和发送模块。其中，接收模块用于实现第三方面所述的网络问题信息获取装置的接收功能，发送模块用于实现第三方面所述的网络问题信息获取装置的发送功能。Optionally, the transceiver module may include a receiving module and a sending module. Wherein, the receiving module is used to implement the receiving function of the network problem information obtaining apparatus described in the third aspect, and the sending module is used to realize the sending function of the network problem information obtaining apparatus described in the third aspect.

可选地，第三方面所述的网络问题信息获取装置还可以包括存储模块，该存储模块存储有程序或指令。当处理模块执行该程序或指令时，使得该网络问题信息获取装置可以执行第一方面所述的网络问题信息获取方法。Optionally, the apparatus for acquiring network problem information described in the third aspect may further include a storage module, where the storage module stores programs or instructions. When the processing module executes the program or the instruction, the apparatus for obtaining network problem information can execute the method for obtaining network problem information described in the first aspect.

需要说明的是，第三方面所述的网络问题信息获取装置可以是设备商网络设备(如域管理功能单元)，也可以是可设置于设备商网络设备中的芯片(***)或其他部件或组件，还可以是包含设备商网络设备的装置，本申请对此不做限定。It should be noted that the device for acquiring network problem information described in the third aspect may be a network device of an equipment manufacturer (such as a domain management functional unit), or a chip (system) or other components or components that can be set in the network equipment of an equipment manufacturer. The component may also be an apparatus including network equipment of an equipment manufacturer, which is not limited in this application.

此外，第三方面所述的网络问题信息获取装置的技术效果可以参考第一方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information described in the third aspect, reference may be made to the technical effect of the method for obtaining network problem information described in the first aspect, which will not be repeated here.

第四方面，提供一种网络问题信息获取装置。该网络问题信息获取装置包括：处理模块和收发模块。其中，收发模块，用于接收来自第一装置的网络问题的第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。处理模块，用于根据第一信息确定处理网络问题的操作。In a fourth aspect, an apparatus for acquiring network problem information is provided. The network problem information acquisition device includes: a processing module and a transceiver module. Wherein, the transceiver module is configured to receive the first information of the network problem from the first device. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem. The processing module is configured to determine an operation for processing the network problem according to the first information.

一种可能的设计方案中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型(issue type)、或网络问题的对象(issue object)。其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗。其中，覆盖描述网络的覆盖存在问题，容量描述网络的容量存在问题，移动性描述网络的移动性存在问题。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。In a possible design solution, the identification information of the network problem may include one or more of the following: the type of the network problem (issue type), or the object of the network problem (issue object). The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, there is a problem with the coverage of the coverage network, the problem with the capacity of the network is described by the capacity, and the problem with the mobility of the network is described by the mobility. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

一种可能的设计方案中，收发模块，还用于向第一装置发送第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In a possible design solution, the transceiver module is further configured to send the first request to the first device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.

一种可能的设计方案中，收发模块，还用于向第一装置发送第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。In a possible design solution, the transceiver module is further configured to send a second request to the first device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

可选地，发送模块和接收模块也可以集成为一个模块，如收发模块。其中，接收模块用于实现第四方面所述的网络问题信息获取装置的接收功能，发送模块用于实现第四方面所述的网络问题信息获取装置的发送功能。Optionally, the sending module and the receiving module can also be integrated into one module, such as a transceiver module. Wherein, the receiving module is used for realizing the receiving function of the apparatus for obtaining network problem information described in the fourth aspect, and the sending module is used for realizing the sending function of the apparatus for obtaining network problem information described in the fourth aspect.

可选地，第四方面所述的网络问题信息获取装置还可以包括存储模块，该存储模块存储有程序或指令。当处理模块执行该程序或指令时，使得该网络问题信息获取装置可以执行第二方面所述的网络问题信息获取方法。Optionally, the apparatus for acquiring network problem information described in the fourth aspect may further include a storage module, where the storage module stores programs or instructions. When the processing module executes the program or the instruction, the apparatus for obtaining network problem information can execute the method for obtaining network problem information described in the second aspect.

需要说明的是，第四方面所述的网络问题信息获取装置可以是运营商网络设备(如跨域管理功能单元)，也可以是可设置于运营商网络设备中的芯片(***)或其他部件或组件，还可以是包含运营商网络设备的装置，本申请对此不做限定。It should be noted that the apparatus for obtaining network problem information described in the fourth aspect may be an operator's network device (such as a cross-domain management functional unit), or may be a chip (system) or other components that can be set in the operator's network device Or a component, and may also be a device including an operator's network equipment, which is not limited in this application.

此外，第四方面所述的网络问题信息获取装置的技术效果可以参考第二方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information described in the fourth aspect, reference may be made to the technical effect of the method for obtaining network problem information described in the second aspect, which will not be repeated here.

第五方面，提供一种网络问题信息获取装置。该网络问题信息获取装置用于执行第一方面或第二方面中任意一种实现方式所述的网络问题信息获取方法。In a fifth aspect, an apparatus for acquiring network problem information is provided. The apparatus for obtaining network problem information is configured to execute the method for obtaining network problem information described in any one of the implementation manners of the first aspect or the second aspect.

在本申请中，第五方面所述的网络问题信息获取装置可以为第一方面所述的设备商网络设备或第二方面所述的运营商网络设备，或者可设置于该设备商网络设备或运营商网络设备中的芯片(***)或其他部件或组件，或者包含该设备商网络设备或运营商网络设备的装置。In this application, the device for acquiring network problem information described in the fifth aspect may be the equipment manufacturer's network equipment described in the first aspect or the operator's network equipment described in the second aspect, or may be set in the equipment manufacturer's network equipment or A chip (system) or other component or component in an operator's network equipment, or an apparatus containing the equipment's network equipment or operator's network equipment.

应理解，第五方面所述的网络问题信息获取装置包括实现上述第一方面或第二方面所述的网络问题信息获取方法相应的模块、单元、或手段(means)，该模块、单元、或手段可以通过硬件实现，软件实现，或者通过硬件执行相应的软件实现。该硬件或软件包括一个或多个用于执行上述网络问题信息获取方法所涉及的功能的模块或单元。It should be understood that the apparatus for obtaining network problem information described in the fifth aspect includes a corresponding module, unit, or means for implementing the method for obtaining network problem information described in the first aspect or the second aspect. The module, unit, or The means may be implemented by hardware, software, or by hardware executing corresponding software. The hardware or software includes one or more modules or units for performing the functions involved in the above method for acquiring network problem information.

此外，第五方面所述的网络问题信息获取装置的技术效果可以参考第一方面或第二方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information described in the fifth aspect, reference may be made to the technical effect of the method for obtaining network problem information described in the first aspect or the second aspect, which will not be repeated here.

第六方面，提供一种网络问题信息获取装置。该网络问题信息获取装置包括：处理器，该处理器用于执行第一方面或第二方面中任意一种实现方式所述的网络问题信息获取方法。In a sixth aspect, an apparatus for acquiring network problem information is provided. The apparatus for obtaining network problem information includes: a processor configured to execute the method for obtaining network problem information according to any one of the implementation manners of the first aspect or the second aspect.

在一种可能的设计方案中，第六方面所述的网络问题信息获取装置还可以包括收发器。该收发器可以为收发电路或接口电路。该收发器可以用于第六方面所述的网络问题信息获取装置与其他网络问题信息获取装置通信。In a possible design solution, the apparatus for acquiring network problem information according to the sixth aspect may further include a transceiver. The transceiver may be a transceiver circuit or an interface circuit. The transceiver can be used for the network problem information acquisition apparatus described in the sixth aspect to communicate with other network problem information acquisition apparatuses.

在一种可能的设计方案中，第六方面所述的网络问题信息获取装置还可以包括存储器。该存储器可以与处理器集成在一起，也可以分开设置。该存储器可以用于存储第一方面或第二方面中任一方面所述的网络问题信息获取方法所涉及的计算机程序和/或数据。In a possible design solution, the apparatus for acquiring network problem information according to the sixth aspect may further include a memory. The memory can be integrated with the processor, or it can be provided separately. The memory may be used to store the computer program and/or data involved in the method for acquiring network problem information according to any one of the first aspect or the second aspect.

在本申请中，第六方面所述的网络问题信息获取装置可以为第一方面中的设备商网络设备或第二方面中的运营商网络设备，或者可设置于该设备商网络设备或运营商网络设备中的芯片(***)或其他部件或组件，或者包含该设备商网络设备或运营商网络设备的装置。In this application, the apparatus for acquiring network problem information described in the sixth aspect may be the equipment manufacturer's network equipment in the first aspect or the operator's network equipment in the second aspect, or may be set in the equipment manufacturer's network equipment or the operator's network equipment Chips (systems) or other components or assemblies in network equipment, or devices containing the equipment's network equipment or operator's network equipment.

此外，第六方面所述的网络问题信息获取装置的技术效果可以参考第一方面或第二方面中任意一种实现方式所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information described in the sixth aspect, reference may be made to the technical effect of the method for obtaining network problem information in any one of the implementation manners of the first aspect or the second aspect, which will not be repeated here.

第七方面，提供一种网络问题信息获取装置。该网络问题信息获取装置包括：处理器，该处理器与存储器耦合，该处理器用于执行存储器中存储的计算机程序，以使得该网络问题信息获取装置执行第一方面或第二方面中任意一种可能的实现方式所述的网络问题信息获取方法。In a seventh aspect, an apparatus for acquiring network problem information is provided. The apparatus for obtaining network problem information includes: a processor, which is coupled to a memory, and configured to execute a computer program stored in the memory, so that the apparatus for obtaining network problem information executes any one of the first aspect or the second aspect The network problem information acquisition method described in the possible implementation manner.

在一种可能的设计方案中，第八方面所述的网络问题信息获取装置还可以包括收发器。该收发器可以为收发电路或接口电路。该收发器可以用于第八方面所述的网络问题信息获取装置与其他网络问题信息获取装置通信。In a possible design solution, the apparatus for acquiring network problem information according to the eighth aspect may further include a transceiver. The transceiver may be a transceiver circuit or an interface circuit. The transceiver can be used for the network problem information acquisition apparatus described in the eighth aspect to communicate with other network problem information acquisition apparatuses.

在本申请中，第八方面所述的网络问题信息获取装置可以为第一方面中的设备商网络设备或第二方面中的运营商网络设备，或者可设置于该设备商网络设备或运营商网络设备中的芯片(***)或其他部件或组件，或者包含该设备商网络设备或运营商网络设备的装置。In this application, the apparatus for acquiring network problem information described in the eighth aspect may be the equipment manufacturer's network equipment in the first aspect or the operator's network equipment in the second aspect, or may be set in the equipment manufacturer's network equipment or the operator's network equipment. Chips (systems) or other components or assemblies in network equipment, or devices containing the equipment's network equipment or operator's network equipment.

此外，第八方面所述的网络问题信息获取装置的技术效果可以参考第一方面或第二方面中任意一种实现方式所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information described in the eighth aspect, reference may be made to the technical effect of the method for obtaining network problem information described in any one of the implementation manners of the first aspect or the second aspect, which will not be repeated here.

第八方面，提供了一种网络问题信息获取装置，包括：处理器和存储器；该存储器用于存储计算机程序，当该处理器执行该计算机程序时，以使该网络问题信息获取装置执行第一方面或第二方面中的任意一种实现方式所述的网络问题信息获取方法。In an eighth aspect, an apparatus for acquiring network problem information is provided, comprising: a processor and a memory; the memory is used for storing a computer program, and when the processor executes the computer program, the apparatus for acquiring network problem information executes the first The method for acquiring network problem information according to any one of the aspects or the implementation manner of the second aspect.

第九方面，提供了一种网络问题信息获取装置，包括：处理器；所述处理器用于与存储器耦合，并读取存储器中的计算机程序之后，根据该计算机程序执行如第一方面或第二方面中的任意一种实现方式所述的网络问题信息获取方法。In a ninth aspect, a network problem information acquisition device is provided, comprising: a processor; the processor is configured to be coupled to a memory, and after reading a computer program in the memory, execute the first aspect or the second method according to the computer program Any one of the aspects implements the method for acquiring network problem information.

在一种可能的设计方案中，第九方面所述的网络问题信息获取装置还可以包括收发器。该收发器可以为收发电路或接口电路。该收发器可以用于第九方面所述的网络问题信息获取装置与其他网络问题信息获取装置通信。In a possible design solution, the apparatus for acquiring network problem information according to the ninth aspect may further include a transceiver. The transceiver may be a transceiver circuit or an interface circuit. The transceiver can be used for the network problem information acquisition apparatus described in the ninth aspect to communicate with other network problem information acquisition apparatuses.

在本申请中，第九方面所述的网络问题信息获取装置可以为第一方面中的设备商网络设备或第二方面中的运营商网络设备，或者可设置于该设备商网络设备或运营商网络设备中的芯片(***)或其他部件或组件，或者包含该设备商网络设备或运营商网络设备的装置。In this application, the apparatus for acquiring network problem information in the ninth aspect may be the equipment manufacturer's network equipment in the first aspect or the operator's network equipment in the second aspect, or may be set in the equipment manufacturer's network equipment or the operator's network equipment Chips (systems) or other components or assemblies in network equipment, or devices containing the equipment's network equipment or operator's network equipment.

此外，第九方面所述的网络问题信息获取装置的技术效果可以参考第一方面或第二方面中任意一种实现方式所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus for obtaining network problem information according to the ninth aspect, reference may be made to the technical effect of the method for obtaining network problem information in any one of the implementation manners of the first aspect or the second aspect, which will not be repeated here.

第十方面，提供一种处理器。其中，处理器用于执行第一方面或第二方面中任意一种可能的实现方式所述的网络问题信息获取方法。A tenth aspect provides a processor. The processor is configured to execute the method for acquiring network problem information described in any possible implementation manner of the first aspect or the second aspect.

第十一方面，提供一种通信***。该通信***包括第一装置和第二装置，第一装置与第二装置相连。其中，第一装置，用于执行第一方面所述的网络问题信息获取方法。第二装置，用于执行第二方面所述的网络问题信息获取方法。In an eleventh aspect, a communication system is provided. The communication system includes a first device and a second device, and the first device is connected to the second device. Wherein, the first device is configured to execute the method for acquiring network problem information described in the first aspect. A second device, configured to execute the method for acquiring network problem information described in the second aspect.

此外，第十一方面所述的通信***的技术效果，可以参考第一方面、第二方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the communication system described in the eleventh aspect, reference may be made to the technical effect of the method for acquiring network problem information described in the first aspect and the second aspect, which will not be repeated here.

第十二方面，提供一种通信方法。该通信方法应用于通信***，该通信***包括第一装置和第二装置，第一装置与第二装置相连。该通信方法包括：第一装置确定网络问题的第一信息，并向第二装置发送第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。第二装置接收来自第一装置的网络问题的第一信息，并根据第一信息确定处理网络问题的操作。A twelfth aspect provides a communication method. The communication method is applied to a communication system. The communication system includes a first device and a second device, and the first device is connected to the second device. The communication method includes: a first device determines first information of a network problem, and sends the first information to a second device. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem. The second device receives the first information of the network problem from the first device, and determines an operation to deal with the network problem according to the first information.

一种可能的设计方案中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型、或网络问题的对象。其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗。其中，覆盖描述网络的覆盖存在问题，容量描述网络的容量存在问题，移动性描述网络的移动性存在问题。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。In a possible design solution, the identification information of the network problem may include one or more of the following: the type of the network problem, or the object of the network problem. The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, coverage describes the network coverage problem, capacity describes the network capacity problem, and mobility describes the network mobility problem. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

一种可能的设计方案中，第十二方面所述的通信方法还可以包括：第二装置向第一装置发送第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。第一装置接收来自第二装置的第一请求。In a possible design solution, the communication method described in the twelfth aspect may further include: the second device sends the first request to the first device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem. The first device receives the first request from the second device.

一种可能的设计方案中，第十二方面所述的通信方法还可以包括：第二装置向第一装置发送第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。第一装置接收来自第二装置的第二请求。In a possible design solution, the communication method described in the twelfth aspect may further include: the second device sends a second request to the first device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information. The first device receives the second request from the second device.

此外，第十二方面所述的通信方法的技术效果，可以参考第一方面、第二方面所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the communication method described in the twelfth aspect, reference may be made to the technical effect of the method for acquiring network problem information described in the first aspect and the second aspect, which will not be repeated here.

第十三方面，提供一种计算机可读存储介质，包括：计算机程序或指令；当该计算机程序或指令在计算机上运行时，使得该计算机执行第一方面或第二方面中任意一种可能的实现方式所述的网络问题信息获取方法。A thirteenth aspect provides a computer-readable storage medium, comprising: a computer program or instruction; when the computer program or instruction is run on a computer, the computer is made to perform any one of the first aspect or the second aspect. The network problem information acquisition method described in the implementation manner is implemented.

第十四方面，提供一种计算机程序产品，包括计算机程序或指令，当该计算机程序或指令在计算机上运行时，使得该计算机执行第一方面或第二方面中任意一种可能的实现方式所述的网络问题信息获取方法。A fourteenth aspect provides a computer program product, comprising a computer program or instructions, which, when the computer program or instructions are run on a computer, cause the computer to perform any one of the possible implementations of the first aspect or the second aspect. The method for obtaining information about network problems described above.

附图说明Description of drawings

图1为本申请实施例提供的通信***的架构示意图一；FIG. 1 is a schematic diagram 1 of the architecture of a communication system provided by an embodiment of the present application;

图2为图1中所示出通信***的一个示例；Fig. 2 is an example of the communication system shown in Fig. 1;

图3为本申请实施例提供的网络问题信息获取方法的流程示意图；3 is a schematic flowchart of a method for acquiring network problem information provided by an embodiment of the present application;

图4为本申请实施例提供的网络问题的第一信息上报示意图一；FIG. 4 is a schematic diagram 1 of first information reporting of a network problem according to an embodiment of the present application;

图5为本申请实施例提供的网络问题的第一信息上报示意图二；FIG. 5 is a second schematic diagram of reporting first information of a network problem according to an embodiment of the present application;

图6为本申请实施例提供的网络问题的第一信息上报示意图三；FIG. 6 is a schematic diagram 3 of first information reporting of a network problem according to an embodiment of the present application;

图7为本申请实施例提供的网络问题的第一信息上报示意图四；FIG. 7 is a fourth schematic diagram of reporting first information of a network problem according to an embodiment of the present application;

图8为本申请实施例提供的网络问题的第一信息上报示意图五；FIG. 8 is a schematic diagram 5 of first information reporting of a network problem according to an embodiment of the present application;

图9为本申请实施例提供的网络问题信息获取装置的结构示意图一；FIG. 9 is a schematic structural diagram 1 of an apparatus for acquiring network problem information provided by an embodiment of the present application;

图10为本申请实施例提供的网络问题信息获取装置的结构示意图二。FIG. 10 is a second schematic structural diagram of an apparatus for acquiring network problem information according to an embodiment of the present application.

具体实施方式Detailed ways

为方便理解本申请实施例的方案，首先给出相关概念的简要介绍如下：In order to facilitate understanding of the solutions of the embodiments of the present application, a brief introduction of related concepts is first given as follows:

1、业务运营单元1. Business operation unit

业务运营单元，也可以被称为通信业务管理功能(communication service management function)单元，可以提供计费、结算、帐务、客服、营业、网络监控、通信业务生命周期管理、业务意图翻译等功能或管理服务。例如，业务运营单元可以为运营商的运营***或者垂直行业的运营***(vertical service operation system)中的单元。The business operation unit, also known as the communication service management function unit, can provide functions such as billing, settlement, accounting, customer service, business, network monitoring, communication service life cycle management, business intent translation, etc. Manage services. For example, the business operation unit may be an operator's operation system or a unit in a vertical service operation system (vertical service operation system).

2、跨域管理功能单元2. Cross-domain management functional unit

跨域管理功能单元，也可以被称为网络管理功能(network management function，NMF)单元。跨域管理功能单元可以提供以下一项或多项的功能或管理服务：网络的生命周期管理、网络的部署、网络的故障管理、网络的性能管理、网络的配置管理、网络的保障、网络的优化功能、通信服务提供商的网络意图(intent from communication service provider，intent-CSP)的翻译、或通信服务使用者的网络意图(intent from communication service consumer，intent-CSC)的翻译等。这里的网络可以包括以下一项或多项：一个或多个网元(network element，NE)、一个或多个子网络、或一个或多个网络切片。The cross-domain management functional unit may also be referred to as a network management function (NMF) unit. The cross-domain management functional unit can provide one or more of the following functions or management services: network life cycle management, network deployment, network fault management, network performance management, network configuration management, network assurance, network Optimization function, translation of network intent from communication service provider (intent-CSP), or translation of network intent from communication service consumer (intent-CSC), etc. The network here may include one or more of the following: one or more network elements (NEs), one or more sub-networks, or one or more network slices.

例如，跨域管理功能单元可以是以下任一项：网络切片管理功能(network slice management function，NSMF)单元、管理数据分析功能(management data analytic function，MDAF)单元跨域自组织网络功能(self-organization network function，SON-function)单元、或跨域意图管理功能单元。For example, the cross-domain management function unit may be any of the following: a network slice management function (NSMF) unit, a management data analytic function (MDAF) unit, and a cross-domain self-organizing network function (self- organization network function, SON-function) unit, or cross-domain intent management functional unit.

需要说明的是，在一些部署场景下，跨域管理功能单元也可以提供以下一项或多项的功能或管理服务：子网络的生命周期管理、子网络的部署、子网络的故障管理、子网络的性能管理、子网络的配置管理、子网络的保障、子网络的优化功能、或子网意图翻译功能等。其中，这里的子网络可以包括多个较小的子网络或者多个网络切片子网络，比如运营商的一个接入网子网络可以包括：设备商1的接入网子网络和设备商2的接入网子网络。It should be noted that, in some deployment scenarios, the cross-domain management functional unit can also provide one or more of the following functions or management services: lifecycle management of sub-networks, deployment of sub-networks, fault management of sub-networks, sub-network Network performance management, sub-network configuration management, sub-network assurance, sub-network optimization function, or sub-network intent translation function, etc. The sub-networks here may include multiple smaller sub-networks or multiple network slice sub-networks. For example, an access network sub-network of an operator may include: the access network sub-network of equipment manufacturer 1 and the sub-network of equipment manufacturer 2. Access the network subnet.

3、域管理功能单元3. Domain management functional unit

域管理功能单元，也可以被称为子网络管理功能(subnetwork management function，NMF)单元，或者被称为网元管理功能(network element management function)单元。域管理功能单元可以提供以下一项或者多项的功能或管理服务：子网络或者网元的生命周期管理、子网络或者网元的部署、子网络或者网元的故障管理、子网络或者网元的性能管理、子网络或者网元的保障、子网络或者网元的优化管理、或子网络或者网元的意图翻译等。其中，这里的子网络可以包括一个或者多个网元，或者，这里的子网络也可以包括一个或多个子网络，也即是说，由一个或多个子网络组成一个更大覆盖范围的子网络，又或者，这里的子网络也可以包括一个或多个网络切片子网络。The domain management function unit may also be referred to as a subnetwork management function (NMF) unit, or as a network element management function (network element management function) unit. The domain management functional unit may provide one or more of the following functions or management services: life cycle management of sub-networks or network elements, deployment of sub-networks or network elements, fault management of sub-networks or network elements, sub-networks or network elements performance management, assurance of sub-networks or network elements, optimized management of sub-networks or network elements, or intent translation of sub-networks or network elements, etc. Wherein, the sub-network here may include one or more network elements, or, the sub-network here may also include one or more sub-networks, that is, one or more sub-networks form a sub-network with a larger coverage , or alternatively, the sub-network here may also include one or more network slice sub-networks.

示例性地，子网络可以包括以下几种描述方式之一：Exemplarily, the sub-network may include one of the following description methods:

第一种，某个技术域的网络，比如无线接入网、核心网、传输网等。The first is a network in a certain technical domain, such as a wireless access network, a core network, and a transmission network.

第二种，某个制式的网络，比如全球移动通信***(global system for mobile communications，GSM)网络、长期演进(long term evolution，LTE)网络、第五代(5th generation，5G)移动通信***网络等。Second, a network of a certain standard, such as a global system for mobile communications (GSM) network, a long term evolution (LTE) network, a fifth generation (5th generation, 5G) mobile communication system network Wait.

第三种，某个设备商提供的网络，比如设备商1提供的网络等。The third type is the network provided by a certain equipment manufacturer, such as the network provided by equipment manufacturer 1.

第四种，某个地理区域的网络，比如工厂A的网络、地级市B的网络等。The fourth type is the network of a certain geographical area, such as the network of factory A, the network of prefecture-level city B, etc.

4、网元4. Network element

网元为提供网络服务的实体，包括核心网网元、接入网网元等。例如，核心网网元可以包括但不限于：接入与移动管理功能(access and mobility management function，AMF)实体、会话管理功能(session management function，SMF)实体、策略控制功能(policy control function，PCF)实体、网络数据分析功能(network data analysis function，NWDAF)实体、网络存储功能(network repository function，NRF)、网关等。接入网网元可以包括但不限于：各类基站(例如，下一代基站(generation node B，gNB)，演进型基站(evolved Node B，eNB))、集中控制单元(central unit control panel，CUCP)、集中单元(central unit，CU)、分布式单元(distributed unit，DU)、集中用户面单元(central unit user panel，CUUP)等。A network element is an entity that provides network services, including a core network element, an access network element, and the like. For example, the network elements of the core network may include but are not limited to: access and mobility management function (AMF) entity, session management function (session management function, SMF) entity, policy control function (policy control function, PCF) entity ) entity, network data analysis function (NWDAF) entity, network repository function (NRF), gateway, etc. The network elements of the access network may include, but are not limited to: various base stations (for example, a next-generation base station (generation node B, gNB), an evolved base station (evolved Node B, eNB)), a centralized control unit (central unit control panel, CUCP) ), centralized unit (central unit, CU), distributed unit (distributed unit, DU), centralized user plane unit (central unit user panel, CUUP), etc.

另外，在本申请实施例中，网络功能(network function，NF)也可以被称为网元。In addition, in this embodiment of the present application, a network function (network function, NF) may also be referred to as a network element.

5、服务化管理架构(service-based management architecture，SBMA)5. Service-based management architecture (SBMA)

服务化管理架构是5G网络的基础架构，可以将网络功能划分为若干可被灵活调用的“服务”模块。其中，各个“服务”之间通过接口通信，可以实现通信***的高效化、软件化和开放化。基于服务化管理架构，运营商可以按照业务需求灵活地定制组网。The service-oriented management architecture is the basic architecture of the 5G network, which can divide network functions into several "service" modules that can be flexibly invoked. Among them, each "service" communicates through the interface, which can realize the high efficiency, software and openness of the communication system. Based on the service-oriented management architecture, operators can flexibly customize networking according to business needs.

下面将结合附图，对本申请中的技术方案进行描述。The technical solutions in the present application will be described below with reference to the accompanying drawings.

本申请实施例的技术方案可以应用于各种通信***，例如无线保真(wireless fidelity，WiFi)***，车到任意物体(vehicle to everything，V2X)通信***、设备间(device-todevie，D2D)通信***、车联网通信***、第4代(4th generation，4G)移动通信***，如长期演进***、全球互联微波接入(worldwide interoperability for microwave access，WiMAX)通信***、第五代移动通信***，如新空口(new radio，NR)***，以及未来的通信***，如第六代(6th generation，6G)移动通信***等。The technical solutions of the embodiments of the present application can be applied to various communication systems, such as a wireless fidelity (WiFi) system, a vehicle-to-everything (V2X) communication system, and a device-todevie (D2D) communication system. Communication systems, Internet of Vehicles communication systems, 4th generation (4G) mobile communication systems, such as long-term evolution systems, worldwide interoperability for microwave access (WiMAX) communication systems, fifth-generation mobile communication systems, Such as a new radio (new radio, NR) system, and future communication systems, such as a sixth generation (6th generation, 6G) mobile communication system.

本申请将围绕可包括多个设备、组件、模块等的***来呈现各个方面、实施例或特征。应当理解和明白的是，各个***可以包括另外的设备、组件、模块等，并且/或者可以并不包括结合附图讨论的所有设备、组件、模块等。此外，还可以使用这些方案的组合。This application will present various aspects, embodiments, or features around a system that may include a plurality of devices, components, modules, and the like. It is to be understood and appreciated that the various systems may include additional devices, components, modules, etc., and/or may not include all of the devices, components, modules, etc. discussed in connection with the figures. In addition, combinations of these schemes can also be used.

另外，在本申请实施例中，“示例地”、“例如”等词用于表示作例子、例证或说明。本申请中被描述为“示例”的任何实施例或设计方案不应被解释为比其它实施例或设计方案更优选或更具优势。确切而言，使用示例的一词旨在以具体方式呈现概念。In addition, in the embodiments of the present application, words such as "exemplarily" and "for example" are used to represent examples, illustrations or illustrations. Any embodiment or design described in this application as "exemplary" should not be construed as preferred or advantageous over other embodiments or designs. Rather, the use of the word example is intended to present a concept in a concrete way.

本申请实施例中，“信息(information)”，“信号(signal)”，“消息(message)”，“信道(channel)”、“信令(singaling)”有时可以混用，应当指出的是，在不强调其区别时，其所要表达的含义是一致的。“的(of)”，“相应的(corresponding，relevant)”和“对应的(corresponding)”有时可以混用，应当指出的是，在不强调其区别时，其所要表达的含义是一致的。In the embodiments of the present application, "information", "signal", "message", "channel", and "signaling" may sometimes be used interchangeably. It should be noted that, When not emphasizing their differences, their intended meanings are the same. "of", "corresponding, relevant" and "corresponding" can sometimes be used interchangeably. It should be pointed out that when the difference is not emphasized, the meanings they intend to express are the same.

本申请实施例中，有时候下标如W ₁可能会笔误为非下标的形式如W1，在不强调其区别时，其所要表达的含义是一致的。 In the embodiments of the present application, sometimes _a subscript such as W1 may be mistakenly written in a non-subscript form such as W1. When the difference is not emphasized, the meaning to be expressed is the same.

本申请实施例描述的网络架构以及业务场景是为了更加清楚的说明本申请实施例的技术方案，并不构成对于本申请实施例提供的技术方案的限定，本领域普通技术人员可知，随着网络架构的演变和新业务场景的出现，本申请实施例提供的技术方案对于类似的技术问题，同样适用。The network architecture and service scenarios described in the embodiments of the present application are for the purpose of illustrating the technical solutions of the embodiments of the present application more clearly, and do not constitute a limitation on the technical solutions provided by the embodiments of the present application. The evolution of the architecture and the emergence of new business scenarios, the technical solutions provided in the embodiments of the present application are also applicable to similar technical problems.

为便于理解本申请实施例，首先以图1中示出的通信***为例详细说明适用于本申请实施例的通信***。示例性地，图1为本申请实施例提供的网络问题信息获取方法所适用的一种通信***的架构示意图一。To facilitate understanding of the embodiments of the present application, firstly, a communication system applicable to the embodiments of the present application is described in detail by taking the communication system shown in FIG. 1 as an example. Exemplarily, FIG. 1 is a schematic diagram 1 of the architecture of a communication system to which the method for acquiring network problem information provided by the embodiment of the present application is applied.

如图1所示，该通信***包括第一装置和第二装置。其中，第一装置与第二装置连接，第二装置可以向第一装置发送网络目标，例如，网络目标可以包括：网络的平均速率大于10兆比特每秒(megabits per second，Mbps)，弱覆盖比例小于5％，或者低于5Mbps速率的用户数量在总用户数量中的占比小于5％。第一装置可以接收该网络目标，并基于该网络目标解决网络问题，例如，第一装置可以对网络进行监控，识别网络中存在的网络问题，以及对存在的网络问题进行诊断和修复，从而使得网络的性能达到该网络目标，实现对网络的维护。换言之，第一装置可以为第二装置提供网络的管理服务。其中，第一装置可以被称为设备商网络设备，第二装置可以被称为运营商网络设备。As shown in FIG. 1, the communication system includes a first device and a second device. Wherein, the first device is connected to the second device, and the second device may send a network target to the first device. For example, the network target may include: the average rate of the network is greater than 10 megabits per second (megabits per second, Mbps), the weak coverage The proportion is less than 5%, or the number of users whose rate is lower than 5Mbps accounts for less than 5% of the total number of users. The first device can receive the network target and solve network problems based on the network target. For example, the first device can monitor the network, identify network problems existing in the network, and diagnose and repair existing network problems, so that The performance of the network achieves the network target and realizes the maintenance of the network. In other words, the first device can provide a network management service for the second device. Wherein, the first apparatus may be referred to as equipment provider network equipment, and the second apparatus may be referred to as operator network equipment.

一种可能的实现方式中，在图1所示的通信***中，第一装置，用于确定网络问题的第一信息，并向第二装置发送第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。第二装置，用于接收来自第一装置的网络问题的第一信息，并根据第一信息确定处理网络问题的操作。其中，上述方案的具体实现及技术效果将在后续方法实施例中详细阐述，在此不予赘述。In a possible implementation manner, in the communication system shown in FIG. 1 , the first device is configured to determine the first information of the network problem, and send the first information to the second device. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem. The second device is configured to receive the first information of the network problem from the first device, and determine an operation to deal with the network problem according to the first information. The specific implementation and technical effects of the above solution will be described in detail in the subsequent method embodiments, which will not be repeated here.

在服务化管理架构下，第二装置可以被称为管理服务(management service，MnS)的消费者(consumer)，第一装置可以被称为管理服务的提供者(producer)。Under the service-based management architecture, the second device may be referred to as a consumer (consumer) of a management service (management service, MnS), and the first device may be referred to as a provider (producer) of the management service.

示例性地，图2为图1中所示出的通信***的一个示例。如图2所示，该通信***可以包括：业务运营单元、跨域管理功能单元、域管理功能单元和网元。业务运营单元可以与一个或多个跨域管理功能单元连接(图2中以业务运营单元与一个跨域管理功能单元作为示例)，跨域管理功能单元可以与一个或多个域管理功能单元连接，域管理功能单元可以与一个或多个网元连接。Illustratively, FIG. 2 is an example of the communication system shown in FIG. 1 . As shown in FIG. 2 , the communication system may include: a service operation unit, a cross-domain management function unit, a domain management function unit, and a network element. The business operation unit can be connected with one or more cross-domain management functional units (in FIG. 2, the business operation unit and one cross-domain management functional unit are used as an example), and the cross-domain management functional unit can be connected with one or more domain management functional units , the domain management functional unit can be connected to one or more network elements.

其中，第一装置和第一装置均可以为业务运营单元、跨域管理功能单元、域管理功能单元和网元中的任一个。具体地，当第一装置为业务运营单元时，第二装置可以为其他的业务运营单元；当第一装置为跨域管理功能单元时，第二装置可以为与该跨域管理功能单元连接的业务运营单元；当第一装置为域管理功能单元时，第二装置可以为与该域管理功能单元连接的跨域管理功能单元、网络数据分析功能实体或业务运营单元；当第一装置为网元时，第二装置可以为与该网元连接的域管理功能单元、跨域管理功能单元、网络数据分析功能实体或业务运营单元。可以理解，本申请实施例对于第一装置和第二装置在网络中具体为哪个设备或装置不作限定。Wherein, both the first device and the first device may be any one of a service operation unit, a cross-domain management function unit, a domain management function unit, and a network element. Specifically, when the first device is a service operation unit, the second device may be another service operation unit; when the first device is a cross-domain management functional unit, the second device may be connected to the cross-domain management functional unit Service operation unit; when the first device is a domain management function unit, the second device may be a cross-domain management function unit, a network data analysis function entity or a service operation unit connected to the domain management function unit; when the first device is a network When the network element is used, the second device may be a domain management function unit, a cross-domain management function unit, a network data analysis function entity or a service operation unit connected to the network element. It can be understood that this embodiment of the present application does not limit which device or device the first device and the second device are in the network.

需要说明的是，本申请实施例提供的网络问题信息获取方法，可以适用于图1所示的第一装置与第二装置之间，比如业务运营单元与跨域管理功能单元之间，跨域管理功能单元与域管理功能单元之间，以及域管理功能单元与网元之间等，具体实现可以参考下述方法实施例，此处不再赘述。It should be noted that, the method for acquiring network problem information provided in this embodiment of the present application can be applied between the first device and the second device shown in FIG. For the specific implementation between the management function unit and the domain management function unit, between the domain management function unit and the network element, etc., reference may be made to the following method embodiments, which will not be repeated here.

应当指出的是，本申请实施例中的方案还可以应用于其他通信***中，相应的名称也可以用其他通信***中的对应功能的名称进行替代。It should be noted that the solutions in the embodiments of the present application may also be applied to other communication systems, and the corresponding names may also be replaced by the names of corresponding functions in other communication systems.

应理解，图1仅为便于理解而示例的简化示意图，该通信***中还可以包括其他网络设备，和/或，其他终端设备，图1中未予以画出。It should be understood that FIG. 1 is only a simplified schematic diagram for easy understanding, and the communication system may further include other network devices and/or other terminal devices, which are not shown in FIG. 1 .

上面结合图1、图2说明了本申请实施例所提供的通信***，下面将结合图3-图8对本申请实施例提供的网络问题信息获取方法进行具体阐述。The communication system provided by the embodiment of the present application has been described above with reference to FIG. 1 and FIG. 2 , and the method for acquiring network problem information provided by the embodiment of the present application will be described in detail below with reference to FIG. 3 to FIG. 8 .

示例性地，图3为本申请实施例提供的网络问题信息获取方法的流程示意图。该网络问题信息获取方法可以适用于图1所示的第一装置与第二装置之间的通信。Exemplarily, FIG. 3 is a schematic flowchart of a method for acquiring network problem information according to an embodiment of the present application. The method for acquiring network problem information can be applied to the communication between the first device and the second device shown in FIG. 1 .

如图3所示，该网络问题信息获取方法包括如下步骤：As shown in Figure 3, the method for acquiring network problem information includes the following steps:

S301，第一装置确定网络问题的第一信息。S301, the first device determines the first information of the network problem.

其中，网络问题可以包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。The network problem may include one or more of the following: network failure, network abnormality, or abnormal network performance indicators.

示例性地，网络故障可以包括：基站故障、前传故障、或光口故障等，网络异常可以包括：网络时延大、掉话率高或速率低等，网络性能指标异常可以包括：弱覆盖比例大于5％、低于5Mbps速率的用户数量在总用户数量中的占比大于5％等。Exemplarily, network failures may include: base station failures, fronthaul failures, or optical port failures, etc., network abnormalities may include: large network delay, high call drop rate or low rate, etc., network performance index abnormalities may include: weak coverage ratio The number of users whose rate is greater than 5% and whose rate is lower than 5Mbps accounts for more than 5% of the total number of users.

基于以上对网络问题的说明可知，网络中出现或存在的不满足需求(如业务需求、服务需求、用户需求等)的情况，都可以被称为网络问题。Based on the above description of network problems, it can be known that any situation that does not meet requirements (such as business requirements, service requirements, user requirements, etc.) that occurs or exists in the network can be referred to as network problems.

为了详细、准确地描述网络中所存在的网络问题，上述网络问题的第一信息可以包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In order to describe the network problems existing in the network in detail and accurately, the first information of the network problems may include one or more of the following: identification information of network problems, diagnosis information of network problems, or repair information of network problems.

其中，网络问题的识别信息的确定方式可以包括：第一装置对网络进行监控，识别网络中存在的网络问题，并生成网络问题的识别信息。网络问题的诊断信息的确定方式可以包括：第一装置对网络问题进行诊断分析，并生成网络问题的诊断信息，也即是说，网络问题的诊断信息可以描述网络问题的分析结果。网络问题的修复信息的确定方式可以包括：第一装置对网络问题进行修复，并生成网络问题的修复信息，也即是说，网络问题的修复信息可以描述网络问题的修复状态。The manner of determining the identification information of the network problem may include: the first device monitors the network, identifies the network problem existing in the network, and generates the identification information of the network problem. The manner of determining the diagnosis information of the network problem may include: the first device performs diagnosis and analysis on the network problem, and generates the diagnosis information of the network problem, that is, the diagnosis information of the network problem may describe the analysis result of the network problem. The manner of determining the repair information of the network problem may include: the first device repairs the network problem and generates repair information of the network problem, that is, the repair information of the network problem may describe the repair state of the network problem.

为了详细、准确地描述网络问题的识别信息，一些可能的实施例中，网络问题的识别信息可以包括如下一项或多项：网络问题的类型、网络问题的名称、或网络问题的对象。In order to describe the identification information of the network problem in detail and accurately, in some possible embodiments, the identification information of the network problem may include one or more of the following: the type of the network problem, the name of the network problem, or the object of the network problem.

其中，网络问题的类型可以包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗。其中，覆盖描述网络覆盖存在问题，如弱覆盖、网络上下行覆盖不匹配等，速率描述网络速率存在问题，如平均速率低、峰值速率低。容量描述网络容量存在问题，如网络负载不均衡、网络拥塞。业务体验描述网络业务体验存在问题，如时延大、时延抖动大。移动性描述网络移动性存在问题，如乒乓切换频繁、掉话率高。能耗描述网络能耗存在问题，如能耗大。设备故障描述网络设备存在故障，如基站1故障。网络问题的对象可以包括如下一项或多项：位置信息(例如，地理栅格、地理区域或地理栅格的经纬度等)、网元、小区、或终端用户。The types of network problems may include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption. Among them, there are problems in the coverage description network coverage, such as weak coverage, mismatch of network uplink and downlink coverage, etc., and there are problems in the rate description network speed, such as low average rate and low peak rate. Capacity Description There are problems with network capacity, such as unbalanced network load and network congestion. Service experience description There are problems with network service experience, such as large delay and large delay jitter. Mobility Description Network mobility has problems, such as frequent ping-pong handovers and high call drop rates. Energy consumption describes the problem of network energy consumption, such as high energy consumption. Equipment failure describes the failure of network equipment, such as base station 1 failure. Objects of network problems may include one or more of the following: location information (eg, geographic grid, geographic area, or latitude and longitude of geographic grid, etc.), network elements, cells, or end users.

可选地，当网络问题的类型为覆盖时，网络问题的名称可以包括如下一项或多项：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率(reference signal receiving power，RSRP)小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖。换言之，覆盖可以对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖。此外，覆盖还可以对应如下一项或多项网络问题：网络中存在覆盖漏洞、网络上下行覆盖不匹配、或网络存在导频污染。下面具体说明。Optionally, when the type of the network problem is coverage, the name of the network problem may include one or more of the following: the coverage ratio is less than the first coverage ratio threshold, the coverage ratio is greater than the second coverage ratio threshold, and the reference signal received power (reference signal received power). The signal receiving power, RSRP) is less than the reference signal receiving power threshold, the signal-to-interference-noise ratio is less than the signal-to-interference noise ratio threshold, or there is no coverage. In other words, the coverage can correspond to one or more of the following network problems: the coverage is less than the first coverage threshold, the coverage is greater than the second coverage threshold, the reference signal received power is less than the reference signal received power threshold, and the signal to interference and noise ratio is less than the signal interference Noise ratio threshold, or no coverage. In addition, the coverage may also correspond to one or more of the following network problems: coverage holes in the network, mismatch of network uplink and downlink coverage, or pilot contamination in the network. The specific description is given below.

覆盖率小于第一覆盖率阈值也可以被称为弱覆盖，覆盖率大于第二覆盖率阈值也可以被称为过覆盖，参考信号接收功率小于参考信号接收功率阈值也可以被称为参考信号接收功率小，信号干扰噪声比小于信号干扰噪声比阈值也可以被称为信号干扰噪声比小。Coverage less than the first coverage threshold may also be referred to as weak coverage, coverage greater than the second coverage threshold may also be referred to as overcoverage, and reference signal received power less than the reference signal received power threshold may also be referred to as reference signal reception The power is small and the signal-to-interference-noise ratio is less than the signal-to-interference-to-noise ratio threshold, which can also be referred to as a small signal-to-interference-to-noise ratio.

其中，导频污染可以是指：接收地点存在过多的强导频，使得一些强导频不能加入到用户设备(user equipment，UE)的激活集，这些导频信号对有效信号造成严重干扰的现象。Among them, pilot pollution may refer to: there are too many strong pilots at the receiving site, so that some strong pilots cannot be added to the active set of user equipment (UE), and these pilot signals cause serious interference to valid signals. Phenomenon.

当网络问题的类型为速率时，网络问题的名称可以包括如下一项或多项：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值。其中，低速率用户为速率小于第二速率阈值的用户，高速率用户为速率大于第三速率阈值的用户。换言之，速率可以对应如下一项或多项网络问题：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值。其中，低速率用户为速率小于第二速率阈值的用户，高速率用户为速率大于第三速率阈值的用户。When the type of network problem is rate, the name of the network problem may include one or more of the following: the rate is less than the first rate threshold, the number of low-rate users is greater than the first threshold, or the number of high-rate users is less than the second number threshold. The low-rate users are users whose rates are less than the second rate threshold, and the high-rate users are users whose rates are greater than the third rate threshold. In other words, the rate may correspond to one or more of the following network problems: the rate is less than the first rate threshold, the number of low rate users is greater than the first number threshold, or the number of high rate users is less than the second number threshold. The low-rate users are users whose rates are less than the second rate threshold, and the high-rate users are users whose rates are greater than the third rate threshold.

需要说明的是，速率小于第一速率阈值也可以被称为速率低，低速率用户的数量大于第一数量阈值也可以被称为低速率用户多，高速率用户的数量小于第二数量阈值也可以被称为高速率用户少。另外，这里的速率可以包括平均速率，也可以包括峰值速率等，例如，平均速率小于平均速率阈值，峰值速率小于峰值速率阈值。It should be noted that a rate less than the first rate threshold may also be referred to as a low rate, a number of low rate users greater than the first number threshold may also be referred to as a large number of low rate users, and a number of high rate users less than the second number threshold may also be referred to as a low rate. Can be called high rate users less. In addition, the rate here may include an average rate, a peak rate, etc., for example, the average rate is less than the average rate threshold, and the peak rate is less than the peak rate threshold.

当网络问题的类型为容量时，网络问题的名称可以包括如下一项或多项：网络负载大于负载阈值、网络负载不均衡、或网络拥塞。换言之，容量可以对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞。When the type of network problem is capacity, the name of the network problem can include one or more of the following: network load greater than load threshold, network load imbalance, or network congestion. In other words, capacity can correspond to one or more of the following network problems: the network load is greater than the load threshold, the network load is not balanced, or the network is congested.

需要说明的是，网络负载大于负载阈值也可以被称为高负载或过负载。It should be noted that the network load greater than the load threshold may also be referred to as high load or overload.

当网络问题的类型为设备故障时，网络问题的名称可以包括如下一项或多项：基站故障、前传故障、光口故障(光纤接口故障)、时钟故障、小区故障、或驻波故障。换言之，设备故障可以对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障。When the type of network problem is equipment failure, the name of the network problem may include one or more of the following: base station failure, fronthaul failure, optical port failure (fiber interface failure), clock failure, cell failure, or standing wave failure. In other words, the equipment failure may correspond to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure.

当网络问题的类型为业务体验时，网络问题的名称可以包括如下一项或多项：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、或丢包率大于丢包率阈值。换言之，业务体验可以对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值。其中，主观平均得分描述语音或者视频的质量，可以通过对语音或视频质量的量化测量得到。When the type of network problem is service experience, the name of the network problem can include one or more of the following: delay greater than delay threshold, delay jitter greater than delay jitter threshold, access success rate less than access success rate threshold, The call drop rate is greater than the call drop rate threshold, or the packet loss rate is greater than the packet loss rate threshold. In other words, the service experience can correspond to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, and the call drop rate is greater than the call drop rate threshold , the packet loss rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold. Among them, the subjective average score describes the quality of the voice or video, and can be obtained by quantifying the quality of the voice or video.

需要说明的是，时延大于时延阈值也可以被称为时延大，时延抖动大于时延抖动阈值也可以被称为时延抖动大，接入成功率小于接入成功率阈值也可以被称为接入成功率低，掉话率大于掉话率阈值掉话率高，丢包率大于丢包率阈值也可以被称为丢包率高。It should be noted that a delay greater than the delay threshold can also be referred to as a large delay, a delay jitter greater than the delay jitter threshold can also be referred to as a large delay jitter, and the access success rate is less than the access success rate threshold. It is called a low access success rate, a call drop rate greater than the call drop rate threshold, a high call drop rate, and a packet loss rate greater than the packet loss rate threshold can also be called a high packet loss rate.

当网络问题的类型为移动性时，网络问题的名称可以包括如下一项或多项：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值。换言之，移动性可以对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值。When the type of network problem is mobility, the name of the network problem can include one or more of the following: handover success rate is less than the handover success rate threshold, premature handover rate is greater than the premature handover rate threshold, late handover rate is greater than the too late handover rate The handover rate threshold, or the ping-pong handover rate, is greater than the ping-pong handover rate threshold. In other words, mobility can correspond to one or more of the following network problems: handover success rate is less than the handover success rate threshold, premature handover rate is greater than the premature handover rate threshold, late handover rate is greater than the late handover rate threshold, or ping-pong handover rate Greater than the ping-pong handover rate threshold.

其中，过早切换可以是指：用户设备在切换过程中或切换到目标小区后，短时间内发生无线链路失败(radio link failure，RLF)或切换失败(handover failure，HOF)，然后尝试在源小区进行重建。过晚切换可以是指：用户设备在一个小区驻留很长时间后发生无线链路失败，随后向另一小区发起重建请求。过早切换率可以是指：单位时间段内过早切换次数在切换尝试次数中的占比，过晚切换率可以是指：单位时间段内过晚切换次数在切换尝试次数中的占比。Among them, the premature handover may refer to: during the handover process or after the user equipment is handed over to the target cell, a radio link failure (RLF) or handover failure (HOF) occurs in a short period of time, and then attempts to The source cell is rebuilt. The late handover may refer to: the user equipment experiences a radio link failure after camping on one cell for a long time, and then initiates a re-establishment request to another cell. The premature handover rate may refer to: the ratio of the number of premature handovers to the number of handover attempts per unit time period, and the late handover rate may refer to: the ratio of the number of too late handovers to the number of handover attempts per unit time period.

需要说明的是，切换成功率小于切换成功率阈值也可以被称为切换成功率低，过早切换率大于过早切换率阈值也可以被称为过早切换率高，过晚切换率大于过晚切换率阈值也可以被称为过晚切换率高，乒乓切换速率大于乒乓切换速率阈值也可以被称为：乒乓切换频繁或乒乓切换速率大。It should be noted that a handover success rate less than the threshold of the handover success rate can also be called a low handover success rate, a premature handover rate greater than the threshold of the premature handover rate can also be called a high premature handover rate, and a late handover rate greater than the too early handover rate. The late handover rate threshold may also be referred to as too late handover rate high, and the ping-pong handover rate greater than the ping-pong handover rate threshold may also be referred to as frequent ping-pong handovers or high ping-pong handover rate.

当网络问题的类型为能耗时，网络问题的名称可以包括如下一项或多项：能耗大于能耗阈值、或话务低但能耗高(例如，话务量小于话务量阈值且能耗大于能耗阈值)。换言之，能耗可以对应如下一项或多项网络问题：能耗大于能耗阈值、或话务低但能耗高。When the type of network problem is energy consumption, the name of the network problem may include one or more of the following: energy consumption greater than the energy consumption threshold, or low traffic but high energy consumption (eg, the traffic volume is less than the traffic threshold and energy consumption is greater than the energy consumption threshold). In other words, the power consumption can correspond to one or more of the following network problems: the power consumption is greater than the power consumption threshold, or the traffic is low but the power consumption is high.

需要说明的是，能耗大于能耗阈值也可以被称为能耗大。It should be noted that when the energy consumption is greater than the energy consumption threshold, it can also be referred to as large energy consumption.

可选地，每个网络问题的识别信息均可以对应一个网络问题的标识(issue id)。换言之，对于一个网络问题的识别信息，可以为该网络问题的识别信息分配一个标识，从而便于区分不同的网络问题的识别信息。Optionally, the identification information of each network problem may correspond to an identifier (issue id) of a network problem. In other words, for the identification information of a network problem, an identifier can be assigned to the identification information of the network problem, so that it is convenient to distinguish the identification information of different network problems.

以下结合表1对上述网络问题的识别信息进行举例说明。The identification information of the above-mentioned network problems will be illustrated below with reference to Table 1.

表1为第一装置确定的多个网络问题的识别信息表。其中，标识1对应的网络问题的识别信息为：网络中的位置1存在覆盖的问题，具体为位置1处的覆盖率小于75％；标识2对应的网络问题的识别信息为：网络中的小区1存在速率的问题，具体为小区1的高速率用户的数量小于35；…；标识N对应的网络问题的识别信息为：网元1存在设备故障的问题，具体为网元1故障。Table 1 is a table of identification information of multiple network problems determined by the first device. Among them, the identification information of the network problem corresponding to the identification 1 is: there is a coverage problem at the position 1 in the network, specifically, the coverage rate at the position 1 is less than 75%; the identification information of the network problem corresponding to the identification 2 is: the cell in the network 1 There is a rate problem, specifically, the number of high-speed users in cell 1 is less than 35; ...; The identification information of the network problem corresponding to the identification N is: network element 1 has a problem of equipment failure, specifically network element 1 failure.

表1Table 1

示例性地，请参照表1，假设第一装置向第二装置发送标识2所对应的网络问题的识别信息，那么第二装置可以根据该网络问题的识别信息实时地确定处理该网络问题的操作，比如可以确定调整小区1的配置参数，以解决小区1所存在的速率问题。换言之，通过对网络问题的识别信息进行详细分类，使得网络问题的识别信息更加准确、详细，第二装置可以实时地获取详细的网络问题的识别信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，提高网络运维效率。Exemplarily, please refer to Table 1, assuming that the first device sends the identification information of the network problem corresponding to the identification 2 to the second device, then the second device can determine the operation to deal with the network problem in real time according to the identification information of the network problem. , for example, it may be determined to adjust the configuration parameters of cell 1 to solve the rate problem existing in cell 1. In other words, by classifying the identification information of the network problem in detail, the identification information of the network problem is made more accurate and detailed, and the second device can acquire the detailed identification information of the network problem in real time, and accurately locate the network problem, thereby improving the operator The identification accuracy of network equipment to network problems, and can determine the operation to deal with the network problem in a targeted manner, can accurately and effectively solve the network problems existing in the network, and improve the efficiency of network operation and maintenance.

可选地，上述网络问题的识别信息可以采用如下表2、表3的数据结构实现。具体地，表2为网络问题对象(information object class，IOC)表，包括如下几项数据：属性名称 (attribute name)、是否可读(is readable)以及是否可写(is writable)，表2中的属性名称包括网络问题的识别信息以及网络问题的标识。其中，网络问题的识别信息可以是指针，指向表3。Optionally, the identification information of the above-mentioned network problem may be implemented by using the data structures in Table 2 and Table 3 below. Specifically, Table 2 is a network problem object (information object class, IOC) table, including the following data: attribute name (attribute name), whether it is readable (is readable) and whether it is writable (is writable), in Table 2 The attribute name of includes the identification information of the network problem and the identification of the network problem. The identification information of the network problem may be a pointer, which points to Table 3.

表3为数据类型(data type)表，包括如下几项数据：属性名称、是否可读以及是否可写，其中，表3中的属性名称包括：网络问题的类型、网络问题的名称、或网络问题的对象。Table 3 is a data type table, including the following data: attribute name, whether it is readable and writable, wherein, the attribute names in Table 3 include: type of network problem, name of network problem, or network problem object of the problem.

换言之，生成网络问题的识别信息时，可以按照以上表2、表3所示的数据结构生成。In other words, when generating the identification information of the network problem, it can be generated according to the data structure shown in Table 2 and Table 3 above.

表2Table 2

表3table 3

属性名称property name	是否可读Is it readable	是否可写writable
网络问题的类型Types of network problems	是Yes	否no
网络问题的名称name of network problem	是Yes	否no
网络问题的对象object of network problems	是Yes	否no

可选地，网络问题的识别信息可以包含于网络问题发现通知。另外，网络问题发现通知可以包括管理对象新增通知或者网络问题新增通知。Optionally, the identification information of the network problem may be included in the network problem discovery notification. In addition, the network problem discovery notification may include a management object addition notification or a network problem addition notification.

为了详细、准确地描述网络问题的诊断信息，一些可能的实施例中，网络问题的诊断信息可以包括如下一项或多项：发生网络问题的原因、网络问题的修复能力、网络问题的修复建议、或网络问题的预测修复结果。In order to describe the diagnosis information of the network problem in detail and accurately, in some possible embodiments, the diagnosis information of the network problem may include one or more of the following: the cause of the network problem, the ability to repair the network problem, and the repair suggestion for the network problem , or predicted fixes for network issues.

其中，发生网络问题的原因可以包括：小区参数配置不合理，比如大规模(massive)多输入多输出(massive multiple input multiple output，MIMO)模式(pattern)参数配置不合理、小区之间存在干扰、装置损坏(如基站损坏)等。网络问题的修复能力可以包括：第一装置可修复网络问题或第一装置不可修复网络问题。网络问题的修复建议可以包括：第一装置修复网络问题的操作。网络问题的预测修复结果可以包括：预计的网络问题被修复后的网络性能指标。Among them, the reasons for the occurrence of network problems may include: unreasonable configuration of cell parameters, such as unreasonable configuration of parameters for massive multiple input multiple output (massive multiple input multiple output, MIMO) mode (pattern), interference between cells, Device damage (such as base station damage), etc. The repairing capability of the network problem may include: the first device can repair the network problem or the first device cannot repair the network problem. The repair suggestion for the network problem may include: an operation of the first device to repair the network problem. The predicted repair result of the network problem may include: network performance indicators after the predicted network problem is repaired.

另外，发生网络问题的原因也可以被称为：发生网络问题的根因、网络问题的发生原因、网络问题的发生根因、网络问题的原因、或网络问题的根因。第一装置可修复网络问题可以被称为可修复，第一装置不可修复网络问题可以被称为不可修复。In addition, the cause of the network problem may also be referred to as: the root cause of the network problem, the cause of the network problem, the root cause of the network problem, the cause of the network problem, or the root cause of the network problem. The first device repairable network problem may be referred to as repairable, and the first device non-repairable network problem may be referred to as unrepairable.

以下结合表4对上述网络问题的诊断信息进行举例说明。In the following, the diagnostic information of the above-mentioned network problem is illustrated with reference to Table 4.

表4为第一装置确定的多个网络问题的诊断信息表。其中，标识1对应的网络问题的诊断信息为：发生网络问题的原因为参数配置不合理，该网络问题可修复且修复建议包括推荐的参数配置集合，以及预测修复结果为覆盖率大于80％；标识2对应的网络问题的诊断信息为：发生网络问题的原因为小区之间存在干扰，该网络问题可修复且修复建议包括推荐的小区参数，以及预测修复结果为高速率用户的数量大于50；…；标识N对应的网络问题的诊断信息为：发生网络问题的原因为装置损坏，该网络问题可修复且修复建议为替换网元1，以及预测修复结果为网元1成功修复。Table 4 is a diagnostic information table of multiple network problems determined by the first device. Among them, the diagnostic information of the network problem corresponding to identifier 1 is: the network problem occurs because the parameter configuration is unreasonable, the network problem can be repaired and the repair suggestion includes the recommended parameter configuration set, and the predicted repair result is that the coverage rate is greater than 80%; The diagnosis information of the network problem corresponding to the identifier 2 is: the network problem occurs because of interference between cells, the network problem can be repaired and the repair suggestion includes the recommended cell parameters, and the predicted repair result is that the number of high-rate users is greater than 50; ...; The diagnosis information of the network problem corresponding to the identification N is: the cause of the network problem is that the device is damaged, the network problem can be repaired and the repair suggestion is to replace the network element 1, and the predicted repair result is that the network element 1 is successfully repaired.

示例性地，请参照表4，假设第一装置向第二装置发送标识2所对应的网络问题的诊断信息，那么第二装置可以根据该网络问题的诊断信息实时地确定处理该网络问题的操作，比如可以指示第一装置按推荐的小区参数对小区进行配置，以解决网络问题。换言之，通过对网络问题的诊断信息进行详细分类，使得网络问题的诊断信息更加准确、详细，第二装置可以实时地获取详细的网络问题的诊断信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，提高网络运维效率。Exemplarily, please refer to Table 4, assuming that the first device sends the diagnosis information of the network problem corresponding to the identifier 2 to the second device, then the second device can determine the operation to deal with the network problem in real time according to the diagnosis information of the network problem. , for example, the first device may be instructed to configure the cell according to the recommended cell parameters, so as to solve the network problem. In other words, by classifying the diagnosis information of the network problem in detail, the diagnosis information of the network problem is made more accurate and detailed, and the second device can obtain the detailed diagnosis information of the network problem in real time, and accurately locate the network problem, thereby improving the operator The identification accuracy of network equipment to network problems, and can determine the operation to deal with the network problem in a targeted manner, can accurately and effectively solve the network problems existing in the network, and improve the efficiency of network operation and maintenance.

表4Table 4

可选地，上述网络问题的诊断信息可以采用如下表5、表6的数据结构实现。具体地，表5为网络问题对象表，包括如下几项数据：属性名称、是否可读以及是否可写，表5中的属性名称包括网络问题的诊断信息以及网络问题的标识。其中，网络问题的诊断信息可以是指针，指向表6。Optionally, the diagnosis information of the above network problem may be implemented by using the data structures in Table 5 and Table 6 below. Specifically, Table 5 is a network problem object table, including the following data: attribute name, whether it is readable and writable, and the attribute name in Table 5 includes the diagnosis information of the network problem and the identification of the network problem. The diagnostic information of the network problem may be a pointer, pointing to Table 6.

表6为数据类型表，包括如下几项数据：属性名称、是否可读以及是否可写，其中，表6中的属性名称包括：发生网络问题的原因、网络问题的修复能力、网络问题的修复建议以及网络问题的预测修复结果。Table 6 is the data type table, including the following data: attribute name, whether it is readable and writable, wherein, the attribute name in Table 6 includes: the cause of the network problem, the repair ability of the network problem, the repair of the network problem Recommendations and predicted fixes for network issues.

换言之，生成网络问题的诊断信息时，可以按照以上表5、表6所示的数据结构生成。In other words, when generating diagnostic information for network problems, it can be generated according to the data structures shown in Table 5 and Table 6 above.

表5table 5

表6Table 6

可选地，网络问题的诊断信息可以包含于网络问题诊断通知。另外，网络问题诊断通知可以包括：网络问题更新通知或者管理对象属性值变更通知。Optionally, the diagnosis information of the network problem may be included in the network problem diagnosis notification. In addition, the network problem diagnosis notification may include: a network problem update notification or a management object attribute value change notification.

为了详细、准确地描述网络问题的修复信息，一些可能的实施例中，网络问题的修复信息可以包括如下一项或多项：网络问题的修复状态、或网络问题的修复结果。其中，网络问题的修复状态可以包括未修复或正在修复，网络问题的修复结果可以包括修复成功或修复失败。换言之，网络问题的修复信息可以包括如下一项或多项：未修复、正在修复、修复成功或修复失败。In order to describe the repair information of the network problem in detail and accurately, in some possible embodiments, the repair information of the network problem may include one or more of the following: the repair status of the network problem, or the repair result of the network problem. The repair status of the network problem may include unrepaired or being repaired, and the repair result of the network problem may include repair success or repair failure. In other words, the repair information of the network problem may include one or more of the following: not repaired, repairing, repairing successful, or repairing failure.

需要说明的是，网络问题的修复信息也可以被称为网络问题的恢复信息。It should be noted that the repair information of the network problem may also be referred to as the restoration information of the network problem.

以下结合表7对上述网络问题的修复信息进行举例说明。The following is an example to illustrate the repair information for the above network problem with reference to Table 7.

表7为第一装置确定的多个网络问题的修复信息表。其中，标识1对应的网络问题的修复信息为：正在修复；标识2对应的网络问题的诊断信息为：未修复；…；标识N对应的网络问题的诊断信息为：修复成功。Table 7 is a repair information table of multiple network problems determined by the first device. Wherein, the repair information of the network problem corresponding to the identifier 1 is: repairing; the diagnosis information of the network problem corresponding to the identifier 2 is: not repaired; ...; the diagnosis information of the network problem corresponding to the identifier N is: repaired successfully.

示例性地，请参照表7，假设第一装置向第二装置发送标识2所对应的网络问题的修复信息，那么第二装置可以根据该网络问题的修复信息实时地确定处理该网络问题的操作，比如可以周期性地查询该网络问题的修复进度，从而有针对性地解决该网络问题。换言之，通过对网络问题的修复信息进行详细分类，使得网络问题的修复信息更加准确、详细，第二装置可以实时地获取详细的网络问题的修复信息，并准确地定位网络问题，从而提升运营商网络设备对网络问题的识别精度，并可以有针对性地确定处理该网络问题的操作，能够准确有效地解决网络中存在的网络问题，提高网络运维效率。Exemplarily, referring to Table 7, suppose that the first device sends the repair information of the network problem corresponding to the identifier 2 to the second device, then the second device can determine the operation to deal with the network problem in real time according to the repair information of the network problem. , for example, you can periodically query the repair progress of the network problem, so as to solve the network problem in a targeted manner. In other words, by classifying the repair information of the network problem in detail, the repair information of the network problem is made more accurate and detailed, and the second device can obtain the detailed repair information of the network problem in real time, and accurately locate the network problem, thereby improving the operator The identification accuracy of network equipment to network problems, and can determine the operation to deal with the network problem in a targeted manner, can accurately and effectively solve the network problems existing in the network, and improve the efficiency of network operation and maintenance.

表7Table 7

网络问题的标识Identification of network problems	网络问题的修复信息Repair information for network problems

标识1Logo 1	正在修复repairing
标识2Logo 2	未修复not repaired
……	……
标识NIDN	修复成功Repaired successfully

可选地，上述网络问题的诊断信息可以采用如下表8、表9的数据结构实现。具体地，表8为网络问题对象表，包括如下几项数据：属性名称、是否可读以及是否可写，表8中的属性名称包括网络问题的修复信息以及网络问题的标识。其中，网络问题的修复信息可以是指针，指向表9。Optionally, the diagnosis information of the above network problem may be implemented by using the following data structures in Table 8 and Table 9. Specifically, Table 8 is the network problem object table, including the following data: attribute name, whether it is readable and writable, and the attribute name in Table 8 includes the repair information of the network problem and the identification of the network problem. Wherein, the repair information of the network problem may be a pointer, which points to Table 9.

表9为数据类型表，包括如下几项数据：属性名称、是否可读以及是否可写，其中，表9中的属性名称包括：网络问题的修复状态和网络问题的修复结果。Table 9 is a data type table, including the following data: attribute name, whether it is readable and writable, wherein, the attribute name in Table 9 includes: the repair status of the network problem and the repair result of the network problem.

换言之，生成网络问题的修复信息时，可以按照以上表8、表9所示的数据结构生成。In other words, when generating repair information for network problems, it can be generated according to the data structures shown in Table 8 and Table 9 above.

表8Table 8

表9Table 9

属性名称property name	是否可读Is it readable	是否可写writable
网络问题的修复状态Repair status of network issues	是Yes	否no
网络问题的修复结果Repair results for network problems	是Yes	否no

可选地，网络问题的修复信息可以包含于网络问题恢复通知。另外，网络问题恢复通知可以包括：网络问题更新通知或者管理对象属性值变更通知。Optionally, the repair information of the network problem may be included in the network problem recovery notification. In addition, the network problem recovery notification may include: a network problem update notification or a management object attribute value change notification.

为了使得第二装置可以及时获取指定的网络问题，一些可能的实施例中，在S301，第一装置确定网络问题的第一信息之前，图3所示的网络问题信息获取方法还可以包括以下步骤：In order to enable the second device to obtain the specified network problem in time, in some possible embodiments, before the first device determines the first information of the network problem in S301, the method for obtaining network problem information shown in FIG. 3 may further include the following steps :

步骤1，第二装置向第一装置发送第一请求，第一装置接收来自第二装置的第一请求。 Step 1, the second device sends a first request to the first device, and the first device receives the first request from the second device.

其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。The first request may include one or more of the following: network problem query conditions, or network problem indication information.

网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。示例性地，请再参照表4，假设网络问题查询条件用于指示反馈可修复的网络问题的第一信息，则第一装置可以向第二装置发送标识1所对应的网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息。The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. Exemplarily, please refer to Table 4 again, assuming that the network problem query condition is used to indicate the feedback of the first information of the repairable network problem, the first device can send the identification information of the network problem corresponding to the identification 1 to the second device, Diagnostic information for network problems and repair information for network problems.

基于以上对网络问题查询条件的说明可知，网络问题查询条件可以包括：为指定查询信息。其中，指定查询信息可以包括上述网络问题的第一信息所包括的各种信息中的一项或多项，例如，指定查询信息可以包括可修复、覆盖、速率等，或者例如，指定查询信息可以包括网络问题的对象(如位置信息)。Based on the above description of the query conditions for network problems, it can be known that the query conditions for network problems may include: specifying query information. Wherein, the specified query information may include one or more of various kinds of information included in the first information of the network problem. For example, the specified query information may include repairability, coverage, rate, etc., or, for example, the specified query information may Objects that include network issues (eg location information).

网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。示例性地，假设网络问题指示信息用于指示反馈网络问题的识别信息和网络问题的诊断信息，则第一装置可以发送网络问题的识别信息和网络问题的诊断信息，以及时地向第二装置反馈指定的网络问题的信息。The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem. Exemplarily, assuming that the network problem indication information is used to indicate to feed back the identification information of the network problem and the diagnosis information of the network problem, the first device may send the identification information of the network problem and the diagnosis information of the network problem to the second device in time. Feedback information about the specified network problem.

基于以上步骤1的说明可知，第二装置可以通过向设备商网络设备发送第一请求，及时获取指定的网络问题，从而可以对指定的网络问题进行管控和解决，能够提高网络运维效率。Based on the description of step 1 above, it can be known that the second device can obtain the specified network problem in time by sending the first request to the network equipment of the equipment manufacturer, so that the specified network problem can be managed, controlled and solved, and the network operation and maintenance efficiency can be improved.

需要说明的是，第一请求可以实现查询(query)的功能，也可以被称为查询请求。It should be noted that the first request may implement a query function, and may also be referred to as a query request.

为了使得第二装置可以持续地获取指定且最新的网络问题，另一些可能的实施例中，在S301，第一装置确定网络问题的第一信息之前，图3所示的网络问题信息获取方法还可以包括以下步骤：In order to enable the second device to continuously acquire the specified and latest network problem, in other possible embodiments, in S301, before the first device determines the first information of the network problem, the method for obtaining network problem information shown in FIG. The following steps can be included:

步骤2，第二装置向第一装置发送第二请求，第一装置接收来自第二装置的第二请求。Step 2, the second device sends a second request to the first device, and the first device receives the second request from the second device.

其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

示例性地，假设网络问题订阅需求条件用于指示：若可修复的网络问题的第一信息生成或者更新，则第一装置反馈该第一信息。换言之，通过向第一装置发送第二请求，可以使得第一装置持续地向第二装置发送指定且最新的网络问题的第一信息。Exemplarily, it is assumed that the network problem subscription requirement condition is used to indicate that: if the first information of a repairable network problem is generated or updated, the first device feeds back the first information. In other words, by sending the second request to the first device, the first device can be made to continuously send the first information of the specified and latest network problem to the second device.

基于以上对网络问题订阅需求条件的说明可知，网络问题订阅需求条件可以包括：为指定订阅信息。其中，指定订阅信息可以包括上述网络问题的第一信息所包括的各种信息中的一项或多项，例如，指定订阅信息可以包括覆盖、速率、位置等，或者例如，指定订阅信息可以包括网络问题的对象(如位置信息)。Based on the above description of the network problem subscription requirement conditions, it can be known that the network problem subscription requirement conditions may include: specifying subscription information. Wherein, the specified subscription information may include one or more of various kinds of information included in the first information of the network problem. For example, the specified subscription information may include coverage, rate, location, etc., or, for example, the specified subscription information may include Objects of network problems (eg location information).

基于以上步骤2的说明可知，第二装置可以通过向设备商网络设备发送第二请求，持续地获取指定且最新的网络问题，从而可以对指定的网络问题进行及时地管控和解决，能够提高网络运维效率。Based on the description of step 2 above, it can be seen that the second device can continuously obtain the specified and latest network problems by sending the second request to the network equipment of the equipment manufacturer, so that the specified network problems can be managed and solved in a timely manner, which can improve the network performance. Operational efficiency.

需要说明的是，第二请求可以实现订阅(subscription)的功能，也可以被称为订阅请求。It should be noted that the second request may implement a subscription function, and may also be referred to as a subscription request.

可以理解，可以执行上述步骤1和步骤2中的至少一个。此外，当步骤1和步骤2都被执行时，步骤1可以在步骤2之前执行，也可以在步骤2之后执行。It can be understood that at least one of the above steps 1 and 2 may be performed. In addition, when both step 1 and step 2 are performed, step 1 may be performed before step 2, or may be performed after step 2.

S302，第一装置向第二装置发送第一信息，第二装置接收来自第一装置的第一信息。S302, the first device sends the first information to the second device, and the second device receives the first information from the first device.

结合上述表1、表4、表7对网络问题的第一信息的说明可知，第一装置可以向第二装置发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息中的至少一种。一些可能的实施例中，第一装置向第二装置发送第一信息，可以包括以下几种可能的实现方式：With reference to the descriptions of the first information of the network problem in Table 1, Table 4, and Table 7, it can be seen that the first device can send at least one of the identification information of the network problem, the diagnosis information of the network problem, and the repair information of the network problem to the second device. A sort of. In some possible embodiments, the sending of the first information by the first device to the second device may include the following possible implementation manners:

方式1，分别发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息。Mode 1: The identification information of the network problem, the diagnosis information of the network problem, and the repair information of the network problem are sent respectively.

可选地，第一装置可以在收到第一请求，和/或，第二请求时，向第二装置分别发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息。如图4所示，第一装置在接收到来自第二装置的网络问题的识别信息的查询请求，和/或，订阅请求时，向第二装置发送网络问题的识别信息；第一装置在接收到来自第二装置的网络问题的诊断信息的查询请求，和/或，订阅请求时，向第二装置发送网络问题的诊断信息；第一装置在接收到来自第二装置的网络问题的修复信息的查询请求，和/或，订阅请求时，向第二装置发送网络问题的修复信息。Optionally, when receiving the first request and/or the second request, the first device may send identification information of the network problem, diagnosis information of the network problem, and repair information of the network problem to the second device, respectively. As shown in FIG. 4 , the first device sends the identification information of the network problem to the second device when receiving the query request and/or the subscription request for the identification information of the network problem from the second device; A query request to the diagnosis information of the network problem from the second device, and/or, when a subscription request is made, send the diagnosis information of the network problem to the second device; the first device receives the repair information of the network problem from the second device. The query request, and/or, when the subscription request is made, the repair information of the network problem is sent to the second device.

方式2，合并发送网络问题的识别信息、网络问题的诊断信息。Mode 2: The identification information of the network problem and the diagnosis information of the network problem are sent in combination.

如图5所示，第一装置可以向第二装置合并发送网络问题的识别信息、网络问题的诊断信息，如此，第一装置向第二装置发送一次信息即可使得第二装置获取到网络问题的识别信息和网络问题的诊断信息，可以减少装置之间的信息交互次数，并且可以使得第二装置更及时地获取识别信息和诊断信息，能够更快地确定处理网络问题的操作，提高网络运维的效率。As shown in FIG. 5 , the first device can send the identification information of the network problem and the diagnosis information of the network problem to the second device in combination. In this way, the first device can send the information to the second device once, so that the second device can obtain the network problem. The identification information and diagnosis information of network problems can reduce the number of information exchanges between devices, and can make the second device obtain the identification information and diagnosis information in a more timely manner, and can determine the operation to deal with network problems faster, and improve network operation. dimensional efficiency.

可选地，第一装置可以在收到第一请求，和/或，第二请求时，向第二装置合并发送网络问题的识别信息、网络问题的诊断信息。Optionally, the first device may send the identification information of the network problem and the diagnosis information of the network problem to the second device in combination when receiving the first request and/or the second request.

方式3，合并发送网络问题的识别信息、网络问题的修复信息。Mode 3: Combine and send the identification information of the network problem and the repair information of the network problem.

如图6所示，第一装置可以向第二装置合并发送网络问题的识别信息、网络问题的修复信息，如此，第一装置向第二装置发送一次信息即可使得第二装置获取到网络问题的识别信息和网络问题的修复信息，可以减少装置之间的信息交互次数，并且可以使得第二装置更及时地获取识别信息和修复信息，能够更快地确定处理网络问题的操作，提高网络运维的效率。As shown in FIG. 6 , the first device can send the identification information of the network problem and the repair information of the network problem to the second device in combination. In this way, the first device can send the information to the second device once so that the second device can obtain the network problem. The identification information and repair information of network problems can reduce the number of information exchanges between devices, and can enable the second device to obtain identification information and repair information in a more timely manner, and can determine the operation to deal with network problems more quickly. dimensional efficiency.

可选地，第一装置可以在收到第一请求，和/或，第二请求时，向第二装置合并发送网络问题的识别信息、网络问题的修复信息。Optionally, when receiving the first request and/or the second request, the first device may send the identification information of the network problem and the repair information of the network problem to the second device in combination.

方式4，合并发送网络问题的诊断信息、网络问题的修复信息。Mode 4: Combine and send the diagnosis information of the network problem and the repair information of the network problem.

如图7所示，第一装置可以向第二装置合并发送网络问题的诊断信息、网络问题的修复信息，如此，第一装置向第二装置发送一次信息即可使得第二装置获取到网络问题的诊断信息、网络问题的修复信息，可以减少装置之间的信息交互次数，并且可以使得第二装置更及时地获取诊断信息和修复信息，能够更快地确定处理网络问题的操作，提高网络运维的效率。As shown in FIG. 7 , the first device can send the diagnosis information of the network problem and the repair information of the network problem to the second device in combination. In this way, the first device can send the information to the second device once, so that the second device can obtain the network problem. The diagnosis information and repair information of network problems can reduce the number of information exchanges between devices, and can make the second device obtain the diagnosis information and repair information in a more timely manner, and can determine the operation to deal with network problems faster, and improve network operation. dimensional efficiency.

可选地，第一装置可以在收到第一请求，和/或，第二请求时，向第二装置合并发送网络问题的诊断信息、网络问题的修复信息。Optionally, when receiving the first request and/or the second request, the first device may send the diagnosis information of the network problem and the repair information of the network problem to the second device in combination.

方式5，合并发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息。Manner 5: The identification information of the network problem, the diagnosis information of the network problem, and the repair information of the network problem are sent in combination.

如图8所示，第一装置可以向第二装置合并发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息，如此，第一装置向第二装置发送一次信息即可使得第二装置获取到识别信息、诊断信息以及修复信息，可以减少装置之间的信息交互次数，并且可以使得第二装置更及时地获取识别信息、诊断信息以及修复信息，能够更快地确定处理网络问题的操作，提高网络运维的效率。As shown in FIG. 8 , the first device can send the identification information of the network problem, the diagnosis information of the network problem, and the repair information of the network problem to the second device in a combined manner. The second device obtains the identification information, diagnosis information and repair information, which can reduce the number of information exchanges between devices, and enables the second device to obtain the identification information, diagnosis information and repair information in a more timely manner, and can determine and deal with network problems more quickly. operation to improve the efficiency of network operation and maintenance.

可选地，第一装置可以在收到第一请求，和/或，第二请求时，向第二装置合并发送网络问题的识别信息、网络问题的诊断信息以及网络问题的修复信息。Optionally, when receiving the first request and/or the second request, the first device may send the identification information of the network problem, the diagnosis information of the network problem, and the repair information of the network problem to the second device in combination.

S303，第二装置根据第一信息确定处理网络问题的操作。S303, the second device determines an operation for dealing with the network problem according to the first information.

其中，第二装置还可以向第一装置发送该处理网络问题的操作，以使第一装置基于该处理网络问题的操作对网络问题进行管控和解决。Wherein, the second device may also send the operation of processing the network problem to the first device, so that the first device can manage and solve the network problem based on the operation of processing the network problem.

下面结合几个示例进行说明。The following description is combined with several examples.

示例1，假设第一信息包括网络问题的识别信息为：“地理栅格1的覆盖率小于覆盖率阈值75％”，则第二装置可以指示第一装置调整地理栅格1中的一个或多个网元的配置参数，如增加部署在地理栅格1的接入网设备的发射功率，以便将地理栅格1的覆盖率调整为≥75％。Example 1, assuming that the first information includes the identification information of the network problem: "the coverage of the geographic grid 1 is less than the coverage threshold of 75%", the second device may instruct the first device to adjust one or more of the geographic grid 1 The configuration parameters of each network element, such as increasing the transmit power of the access network equipment deployed in the geographic grid 1, so as to adjust the coverage of the geographic grid 1 to ≥75%.

示例2，假设第一信息包括网络问题的诊断信息为：“基站1的参数配置不合理，该网络问题可修复且修复建议为按照推荐的参数配置集合配置，以及预测修复结果为地理栅格1的覆盖率大于覆盖率阈值80％”，则第二装置可以指示第一装置根据推荐的参数配置集合对基站1进行配置，以便将地理栅格1的覆盖率调整为＞80％。Example 2, assuming that the first information includes the diagnosis information of the network problem: "The parameter configuration of base station 1 is unreasonable, the network problem can be repaired and the repair suggestion is to configure the set configuration according to the recommended parameter configuration, and the predicted repair result is geographic grid 1. The coverage is greater than the coverage threshold of 80%", the second device may instruct the first device to configure the base station 1 according to the recommended parameter configuration set, so as to adjust the coverage of the geographic grid 1 to >80%.

示例3，假设第一信息包括网络问题的修复信息为：“未修复”，则第二装置可以指示第一装置对该修复信息对应的网络问题进行修复，以便及时修复该网络问题。Example 3, assuming that the first information includes the repair information of the network problem: "not repaired", the second device may instruct the first device to repair the network problem corresponding to the repair information, so as to repair the network problem in time.

示例4，假设第一信息包括网络问题的识别信息和网络问题的诊断信息。其中，该识别信息为：“小区1的高速率用户的数量小于第二数量阈值35”，该诊断信息为：“发生该网络问题的原因为小区1与小区2之间存在干扰，该网络问题可修复且修复建议为按照推荐的小区参数配置小区1与小区2，以及预测修复结果为小区1的高速率用户的数量大于50％”，则第二装置可以指示第一装置根据推荐的小区参数对小区1与小区2进行配置，以便将小区1的高速率用户的数量调整为＞50。Example 4, it is assumed that the first information includes identification information of the network problem and diagnosis information of the network problem. The identification information is: "The number of high-rate users in cell 1 is less than the second number threshold of 35", and the diagnostic information is: "The reason for the network problem is that there is interference between cell 1 and cell 2, and the network problem Repairable and the repair suggestion is to configure cell 1 and cell 2 according to the recommended cell parameters, and the predicted repair result is that the number of high-rate users in cell 1 is greater than 50%", the second device may instruct the first device to use the recommended cell parameters Configure cell 1 and cell 2 so that the number of high-rate users in cell 1 is adjusted to >50.

示例5，假设第一信息包括网络问题的诊断信息和网络问题的修复信息。其中，该诊断信息为：“小区1负载不均衡，该网络问题可修复且修复建议为调整小区1的负载，以及预测修复结果为小区1负载均衡”，该修复信息为：“未修复”，则第二装置可以指示第一装置调整小区1的负载，以便小区1负载均衡。Example 5, it is assumed that the first information includes the diagnosis information of the network problem and the repair information of the network problem. Among them, the diagnosis information is: "The load of cell 1 is not balanced, the network problem can be repaired and the repair suggestion is to adjust the load of cell 1, and the predicted repair result is that the load of cell 1 is balanced", and the repair information is: "Not repaired", Then the second device may instruct the first device to adjust the load of the cell 1 so that the load of the cell 1 is balanced.

示例6，假设第一信息包括网络问题的识别信息、网络问题的诊断信息和网络问题的修复信息。其中，该识别信息为：“网元1”，该诊断信息为：“可修复，以及预测修复结果为网元1成功修复”，该修复信息为：“未恢复”，则第二装置可以指示第一装置对网元1进行修复，比如由第一装置调整网元1的配置参数、负载等，以便及时修复网元1。Example 6, it is assumed that the first information includes identification information of the network problem, diagnosis information of the network problem, and repair information of the network problem. Wherein, the identification information is: "network element 1", the diagnostic information is: "repairable, and the predicted repair result is that network element 1 is successfully repaired", the repair information is: "not restored", the second device can indicate The first device repairs the network element 1, for example, the first device adjusts the configuration parameters, load, etc. of the network element 1, so as to repair the network element 1 in time.

基于图3所示的网络问题信息获取方法，第一装置可以是设备商网络设备，第二装置可以是运营商网络设备，设备商网络设备可以实时地向运营商网络设备发送网络问题的第一信息，运营商网络设备可以根据该第一信息实时地确定处理该网络问题的操作。换言之，运营商网络设备可以实时地对网络中存在的网络问题进行管控和解决，从而能够提高网络运维效率。并且，当网络问题包括如下一项或多项时：网络故障、网络异常、或网络性能指标异常，运营商网络设备还可以实时地对网络中存在的网络故障、网络异常、或网络性能指标异常等网络问题进行管控和解决，从而能够进一步提高网络运维效率。另外，可以将网络故障、网络异常、或网络性能指标异常等信息整合为一个信息(即网络问题)，从而可以将第一装置与第二装置之间的多个接口整合为一个接口，降低接***互的复杂度，提升信息整合的效率，以进一步提升网络运维效率。Based on the method for acquiring network problem information shown in FIG. 3 , the first device may be a network device of an equipment manufacturer, the second device may be a network device of an operator, and the network device of the equipment manufacturer may send the first information of the network problem to the network device of the operator in real time. information, the operator's network device can determine the operation to deal with the network problem in real time according to the first information. In other words, the operator's network equipment can manage, control and solve network problems existing in the network in real time, thereby improving the efficiency of network operation and maintenance. In addition, when the network problem includes one or more of the following: network failure, network abnormality, or abnormal network performance indicators, the operator's network equipment can also detect the network failure, network abnormality, or abnormal network performance indicators existing in the network in real time. It can further improve the efficiency of network operation and maintenance. In addition, information such as network faults, network abnormalities, or network performance index abnormalities can be integrated into one information (ie, network problems), so that multiple interfaces between the first device and the second device can be integrated into one interface, reducing the number of interfaces. The complexity of interaction improves the efficiency of information integration, so as to further improve the efficiency of network operation and maintenance.

此外，示例性地，若设备商网络设备检测到区域1存在弱覆盖的网络问题，但实际上由于区域1用户少，区域1所存在的弱覆盖的网络问题不需要被解决，则运营商网络设备接收到该网络问题后，可以指示设备商网络设备忽略该网络问题。换言之，运营商网络设备还可以向设备商网络设备发送处理网络问题的操作，使得设备商网络设备解决运营商网络设备所期望解决的网络问题，避免设备商网络设备解决运营商网络设备不期望解决的网络问题，从而能够进一步提高网络运维效率。In addition, exemplarily, if the network equipment of the equipment manufacturer detects that there is a network problem with weak coverage in area 1, but in fact, due to the small number of users in area 1, the network problem with weak coverage in area 1 does not need to be resolved, then the operator network After the device receives the network problem, it can instruct the device manufacturer to ignore the network problem. In other words, the operator's network equipment can also send an operation for handling network problems to the equipment manufacturer's network equipment, so that the equipment manufacturer's network equipment can solve the network problems that the operator's network equipment expects to solve, and prevent the equipment manufacturer's network equipment from solving the problems that the operator's network equipment does not expect to solve. network problems, so as to further improve the efficiency of network operation and maintenance.

以上结合图3-图8详细说明了本申请实施例提供的网络问题信息获取方法。以下结合图9、图10详细说明用于执行本申请实施例提供的网络问题信息获取方法的网络问题信息获取装置。The method for acquiring network problem information provided by the embodiments of the present application has been described in detail above with reference to FIGS. 3 to 8 . A device for acquiring network problem information for executing the method for acquiring network problem information provided by the embodiments of the present application will be described in detail below with reference to FIG. 9 and FIG. 10 .

示例性地，图9是本申请实施例提供的网络问题信息获取装置的结构示意图一。如图9所示，网络问题信息获取装置900包括：处理模块901和收发模块902。为了便于说明，图9仅示出了该网络问题信息获取装置的主要部件。Exemplarily, FIG. 9 is a first structural schematic diagram of an apparatus for acquiring network problem information provided by an embodiment of the present application. As shown in FIG. 9 , the apparatus 900 for acquiring network problem information includes: a processing module 901 and a transceiver module 902 . For convenience of description, FIG. 9 only shows the main components of the apparatus for acquiring network problem information.

一些实施例中，网络问题信息获取装置900可适用于图1中所示出的通信***中，执行图3中所示出的网络问题信息获取方法中第一装置的功能。In some embodiments, the apparatus 900 for acquiring network problem information may be applied to the communication system shown in FIG. 1 to perform the function of the first apparatus in the method for acquiring network problem information shown in FIG. 3 .

其中，处理模块901，用于确定网络问题的第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。Among them, the processing module 901 is used to determine the first information of the network problem. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair status of the network problem.

收发模块902，用于向第二装置发送第一信息。The transceiver module 902 is configured to send the first information to the second device.

需要说明的是，上述网络问题、网络问题的识别信息、网络问题的诊断信息、网络问题的修复信息的具体实现方式，可以参照上述图3所示网络问题信息获取方法中的相应说明，在此不再赘述。It should be noted that, for the specific implementation of the above-mentioned network problems, identification information of network problems, diagnosis information of network problems, and repair information of network problems, reference may be made to the corresponding descriptions in the method for obtaining network problem information shown in FIG. No longer.

一种可能的设计方案中，收发模块902，还用于接收来自第二装置的第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In a possible design solution, the transceiver module 902 is further configured to receive the first request from the second device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.

一种可能的设计方案中，收发模块902，还用于接收来自第二装置的第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。In a possible design solution, the transceiver module 902 is further configured to receive a second request from a second device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

可选地，收发模块902可以包括接收模块和发送模块(图9中未示出)。其中，发送模块用于实现网络问题信息获取装置900的发送功能，接收模块用于实现网络问题信息获取装置900的接收功能。Optionally, the transceiver module 902 may include a receiving module and a transmitting module (not shown in FIG. 9 ). Wherein, the sending module is used to realize the sending function of the network problem information obtaining apparatus 900, and the receiving module is used to realize the receiving function of the network problem information obtaining apparatus 900.

可选地，网络问题信息获取装置900还可以包括存储模块(图9中未示出)，该存储模块存储有程序或指令。当处理模块901执行该程序或指令时，使得网络问题信息获取装置900可以执行图3所示出的网络问题信息获取方法中第一装置的功能。Optionally, the apparatus 900 for acquiring network problem information may further include a storage module (not shown in FIG. 9 ), where the storage module stores programs or instructions. When the processing module 901 executes the program or instruction, the apparatus 900 for obtaining network problem information can perform the function of the first apparatus in the method for obtaining network problem information shown in FIG. 3 .

应理解，网络问题信息获取装置900中涉及的处理模块901可以由处理器或处理器相关电路组件实现，可以为处理器或处理单元；收发模块902可以由收发器或收发器相关电路组件实现，可以为收发器或收发单元。It should be understood that the processing module 901 involved in the network problem information acquisition apparatus 900 may be implemented by a processor or a processor-related circuit component, and may be a processor or a processing unit; the transceiver module 902 may be implemented by a transceiver or a transceiver-related circuit component, Can be a transceiver or a transceiver unit.

需要说明的是，网络问题信息获取装置900可以是设备商网络设备，也可以是设置于设备商网络设备中的芯片(***)或其他部件或组件，还可以是包含设备商网络设备的装置，本申请对此不做限定。It should be noted that the apparatus 900 for obtaining network problem information may be an equipment manufacturer's network equipment, a chip (system) or other components or components set in the equipment manufacturer's network equipment, or a device including the equipment manufacturer's network equipment, This application does not limit this.

此外，网络问题信息获取装置900的技术效果可以参考第图3所示出的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus 900 for obtaining network problem information, reference may be made to the technical effect of the method for obtaining network problem information shown in FIG. 3 , which will not be repeated here.

另一些实施例中，网络问题信息获取装置900可适用于图1中所示出的通信***中，执行图3中所示出的网络问题信息获取方法中第二装置的功能。In other embodiments, the apparatus 900 for acquiring network problem information may be applied to the communication system shown in FIG. 1 to perform the function of the second apparatus in the method for acquiring network problem information shown in FIG. 3 .

其中，收发模块902，用于接收来自第一装置的网络问题的第一信息。其中，第一信息包括如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息，诊断信息描述网络问题的分析结果，修复信息描述网络问题的修复状态。The transceiver module 902 is configured to receive the first information of the network problem from the first device. The first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair status of the network problem.

处理模块901，用于根据第一信息确定处理网络问题的操作。The processing module 901 is configured to determine an operation for dealing with network problems according to the first information.

需要说明的是，上述网络问题、网络问题的识别信息、网络问题的诊断信息、网络问题的修复信息的具体实现方式可以参照上述图3所示网络问题信息获取方法中的相应说明，在此不再赘述。It should be noted that, for the specific implementation of the above-mentioned network problems, identification information of network problems, diagnosis information of network problems, and repair information of network problems, reference may be made to the corresponding descriptions in the method for obtaining network problem information shown in FIG. Repeat.

一种可能的设计方案中，收发模块902，还用于向第一装置发送第一请求。其中，第一请求可以包括如下一项或多项：网络问题查询条件、或网络问题指示信息。网络问题查询条件用于指示第一装置反馈满足网络问题查询条件的第一信息。网络问题指示信息用于指示第一装置反馈如下一项或多项：网络问题的识别信息、网络问题的诊断信息、或网络问题的修复信息。In a possible design solution, the transceiver module 902 is further configured to send the first request to the first device. The first request may include one or more of the following: network problem query conditions, or network problem indication information. The network problem query condition is used to instruct the first device to feed back first information that satisfies the network problem query condition. The network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.

一种可能的设计方案中，收发模块902，还用于向第一装置发送第二请求。其中，第二请求中携带网络问题订阅需求条件，网络问题订阅需求条件用于指示：若满足网络问题订阅需求条件的第一信息生成或者更新，则第一装置反馈第一信息。In a possible design solution, the transceiver module 902 is further configured to send a second request to the first device. Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device feeds back the first information.

可选地，收发模块902可以包括接收模块和发送模块(图9中未示出)。其中，发送模块用于实现网络问题信息获取装置900的发送功能，接收模块用于实现网络问题信息获取装置900的接收功能。Optionally, the transceiver module 902 may include a receiving module and a transmitting module (not shown in FIG. 9 ). The sending module is used to implement the sending function of the apparatus 900 for obtaining network problem information, and the receiving module is used to implement the receiving function of the apparatus 900 for obtaining network problem information.

可选地，网络问题信息获取装置900还可以包括存储模块(图9中未示出)，该存储模块存储有程序或指令。当处理模块901执行该程序或指令时，使得网络问题信息获取装置900可以执行图3所示的网络问题信息获取方法中第二装置的功能。Optionally, the apparatus 900 for acquiring network problem information may further include a storage module (not shown in FIG. 9 ), where the storage module stores programs or instructions. When the processing module 901 executes the program or instruction, the apparatus 900 for obtaining network problem information can perform the function of the second apparatus in the method for obtaining network problem information shown in FIG. 3 .

需要说明的是，网络问题信息获取装置900可以是图1中所示出的运营商网络设备，也可以是设置于上述运营商网络设备中的芯片(***)或其他部件或组件，或者包含该运营商网络设备的装置，本申请实施例对此不做限定。It should be noted that the apparatus 900 for acquiring network problem information may be the operator network equipment shown in The device of the operator's network equipment, which is not limited in this embodiment of the present application.

此外，网络问题信息获取装置900的技术效果，可以参考图3所示出的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus 900 for obtaining network problem information, reference may be made to the technical effect of the method for obtaining network problem information shown in FIG. 3 , which will not be repeated here.

示例性地，图10为本申请实施例提供的网络问题信息获取装置的结构示意图二。该网络问题信息获取装置可以是设备商网络设备或运营商网络设备，也可以是可设置于设备商网络设备或运营商网络设备的芯片(***)或其他部件或组件。如图10所示，网络问题信息获取装置1000可以包括处理器1001。可选地，网络问题信息获取装置1000还可以包括存储器1002和/或收发器1003。其中，处理器1001与存储器1002和收发器1003耦合，如可以通过通信总线连接。Exemplarily, FIG. 10 is a second schematic structural diagram of an apparatus for acquiring network problem information according to an embodiment of the present application. The device for acquiring network problem information may be an equipment manufacturer's network equipment or an operator's network equipment, or may be a chip (system) or other components or components that can be provided in the equipment manufacturer's network equipment or the operator's network equipment. As shown in FIG. 10 , the apparatus 1000 for acquiring network problem information may include a processor 1001 . Optionally, the apparatus 1000 for acquiring network problem information may further include a memory 1002 and/or a transceiver 1003 . Wherein, the processor 1001 is coupled with the memory 1002 and the transceiver 1003, such as can be connected through a communication bus.

下面结合图10对网络问题信息获取装置1000的各个构成部件进行具体的介绍：The following is a detailed introduction to each component of the network problem information acquisition apparatus 1000 with reference to FIG. 10 :

其中，处理器1001是网络问题信息获取装置1000的控制中心，可以是一个处理器，也可以是多个处理元件的统称。例如，处理器1001是一个或多个中央处理器(central processing unit，CPU)，也可以是特定集成电路(application specific integrated circuit，ASIC)，或者是被配置成实施本申请实施例的一个或多个集成电路，例如：一个或多个微处理器(digital signal processor，DSP)，或，一个或者多个现场可编程门阵列(field programmable gate array，FPGA)。The processor 1001 is the control center of the apparatus 1000 for acquiring network problem information, which may be one processor or a general term for multiple processing elements. For example, the processor 1001 is one or more central processing units (CPUs), may also be a specific integrated circuit (application specific integrated circuit, ASIC), or is configured to implement one or more embodiments of the present application An integrated circuit, such as: one or more microprocessors (digital signal processor, DSP), or, one or more field programmable gate array (field programmable gate array, FPGA).

可选地，处理器1001可以通过运行或执行存储在存储器1002内的软件程序，以及调用存储在存储器1002内的数据，执行网络问题信息获取装置1000的各种功能。Optionally, the processor 1001 may execute various functions of the apparatus 1000 for acquiring network problem information by running or executing a software program stored in the memory 1002 and calling data stored in the memory 1002 .

在具体的实现中，作为一种实施例，处理器1001可以包括一个或多个CPU，例如图10中所示出的CPU0和CPU1。In a specific implementation, as an embodiment, the processor 1001 may include one or more CPUs, such as CPU0 and CPU1 shown in FIG. 10 .

在具体实现中，作为一种实施例，网络问题信息获取装置1000也可以包括多个处理器，例如图2中所示的处理器1001和处理器1004。这些处理器中的每一个可以是一个单核处理器(single-CPU)，也可以是一个多核处理器(multi-CPU)。这里的处理器可以指一个或多个设备、电路、和/或用于处理数据(例如计算机程序指令)的处理核。In a specific implementation, as an embodiment, the apparatus 1000 for acquiring network problem information may also include multiple processors, for example, the processor 1001 and the processor 1004 shown in FIG. 2 . Each of these processors can be a single-core processor (single-CPU) or a multi-core processor (multi-CPU). A processor herein may refer to one or more devices, circuits, and/or processing cores for processing data (eg, computer program instructions).

其中，所述存储器1002用于存储执行本申请方案的软件程序，并由处理器1001来控制执行，具体实现方式可以参考上述方法实施例，此处不再赘述。The memory 1002 is used to store the software program for executing the solution of the present application, and is controlled and executed by the processor 1001. For the specific implementation, reference may be made to the above method embodiments, which will not be repeated here.

可选地，存储器1002可以是只读存储器(read-only memory，ROM)或可存储静态信息和指令的其他类型的静态存储设备，随机存取存储器(random access memory，RAM)或者可存储信息和指令的其他类型的动态存储设备，也可以是电可擦可编程只读存储器(electrically erasable programmable read-only memory，EEPROM)、只读光盘(compact disc read-only memory，CD-ROM)或其他光盘存储、光碟存储(包括压缩光碟、激光碟、光碟、数字通用光碟、蓝光光碟等)、磁盘存储介质或者其他磁存储设备、或者能够用于携带或存储具有指令或数据结构形式的期望的程序代码并能够由计算机存取的任何其他介质，但不限于此。存储器1002可以和处理器1001集成在一起，也可以独立存在，并通过网络问题信息获取装置1000的接口电路(图10中未示出)与处理器1001耦合，本申请实施例对此不作具体限定。Alternatively, the memory 1002 may be a read-only memory (ROM) or other type of static storage device that can store static information and instructions, a random access memory (RAM), or a random access memory (RAM) or other type of static storage device that can store information and instructions. Other types of dynamic storage devices for instructions, which may also be electrically erasable programmable read-only memory (EEPROM), compact disc read-only memory (CD-ROM), or other optical disks storage, optical disc storage (including compact disc, laser disc, optical disc, digital versatile disc, blu-ray disc, etc.), magnetic disk storage medium or other magnetic storage device, or capable of carrying or storing desired program code in the form of instructions or data structures and any other medium that can be accessed by a computer, but is not limited thereto. The memory 1002 can be integrated with the processor 1001, or can exist independently, and is coupled to the processor 1001 through an interface circuit (not shown in FIG. 10) of the apparatus 1000 for acquiring network problem information, which is not specifically limited in this embodiment of the present application .

收发器1003，用于与其他网络问题信息获取装置之间的通信。例如，网络问题信息获取装置1000为终端设备，收发器1003可以用于与网络设备通信，或者与另一个终端设备通信。又例如，网络问题信息获取装置1000为网络设备，收发器1003可以用于与终端设备通信，或者与另一个网络设备通信。The transceiver 1003 is used for communication with other network problem information acquisition apparatuses. For example, the network problem information acquisition apparatus 1000 is a terminal device, and the transceiver 1003 can be used to communicate with the network device or communicate with another terminal device. For another example, the apparatus 1000 for acquiring network problem information is a network device, and the transceiver 1003 may be used to communicate with a terminal device or communicate with another network device.

可选地，收发器1003可以包括接收器和发送器(图10中未单独示出)。其中，接收器用于实现接收功能，发送器用于实现发送功能。Optionally, transceiver 1003 may include a receiver and a transmitter (not shown separately in Figure 10). Among them, the receiver is used to realize the receiving function, and the transmitter is used to realize the sending function.

可选地，收发器1003可以和处理器1001集成在一起，也可以独立存在，并通过网络问题信息获取装置1000的接口电路(图10中未示出)与处理器1001耦合，本申请实施例对此不作具体限定。Optionally, the transceiver 1003 may be integrated with the processor 1001, or may exist independently, and be coupled to the processor 1001 through an interface circuit (not shown in FIG. 10 ) of the apparatus 1000 for acquiring network problem information. This embodiment of the present application This is not specifically limited.

需要说明的是，图10中示出的网络问题信息获取装置1000的结构并不构成对该网络问题信息获取装置的限定，实际的网络问题信息获取装置可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。It should be noted that the structure of the network problem information acquisition device 1000 shown in FIG. 10 does not constitute a limitation on the network problem information acquisition device, and the actual network problem information acquisition device may include more or less than the figure shown. components, or a combination of certain components, or a different arrangement of components.

此外，网络问题信息获取装置1000的技术效果可以参考上述方法实施例所述的网络问题信息获取方法的技术效果，此处不再赘述。In addition, for the technical effect of the apparatus 1000 for obtaining network problem information, reference may be made to the technical effect of the method for obtaining network problem information described in the foregoing method embodiments, which will not be repeated here.

本申请实施例提供一种通信***。该通信***包括上述第一装置和第二装置，第一装置与第二装置相连；其中，第一装置，用于执行上述图3所示方法实施例的S301、S302；第二装置，用于执行上述图3所示方法实施例的S302、S303。此外，该通信***的具体实现及技术效果可以参考上述方法实施例所述的网络问题信息获取方法，此处不再赘述。Embodiments of the present application provide a communication system. The communication system includes the first device and the second device, the first device is connected to the second device; wherein, the first device is configured to execute S301 and S302 of the method embodiment shown in FIG. 3; the second device is configured to S302 and S303 of the method embodiment shown in FIG. 3 above are performed. In addition, for the specific implementation and technical effect of the communication system, reference may be made to the method for acquiring network problem information described in the foregoing method embodiments, which will not be repeated here.

应理解，在本申请实施例中的处理器可以是中央处理单元(central processing unit，CPU)，该处理器还可以是其他通用处理器、数字信号处理器(digital signal processor，DSP)、专用集成电路(application specific integrated circuit，ASIC)、现成可编程门阵列(field programmable gate array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。It should be understood that the processor in the embodiments of the present application may be a central processing unit (central processing unit, CPU), and the processor may also be other general-purpose processors, digital signal processors (digital signal processors, DSP), dedicated integrated Circuit (application specific integrated circuit, ASIC), off-the-shelf programmable gate array (field programmable gate array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

还应理解，本申请实施例中的存储器可以是易失性存储器或非易失性存储器，或可包括易失性和非易失性存储器两者。其中，非易失性存储器可以是只读存储器(read-only memory，ROM)、可编程只读存储器(programmable ROM，PROM)、可擦除可编程只读存储器(erasable PROM，EPROM)、电可擦除可编程只读存储器(electrically EPROM，EEPROM)或闪存。易失性存储器可以是随机存取存储器(random access memory，RAM)，其用作外部高速缓存。通过示例性但不是限制性说明，许多形式的随机存取存储器(random access memory，RAM)可用，例如静态随机存取存储器(static RAM，SRAM)、动态随机存取存储器(DRAM)、同步动态随机存取存储器(synchronous DRAM，SDRAM)、双倍数据速率同步动态随机存取存储器(double data rate SDRAM，DDR SDRAM)、增强型同步动态随机存取存储器(enhanced SDRAM，ESDRAM)、同步连接动态随机存取存储器(synchlink DRAM，SLDRAM)和直接内存总线随机存取存储器(direct rambus RAM，DR RAM)。It should also be understood that the memory in the embodiments of the present application may be volatile memory or non-volatile memory, or may include both volatile and non-volatile memory. The non-volatile memory may be read-only memory (ROM), programmable read-only memory (PROM), erasable programmable read-only memory (EPROM), electrically programmable Erase programmable read-only memory (electrically EPROM, EEPROM) or flash memory. Volatile memory may be random access memory (RAM), which acts as an external cache. By way of example and not limitation, many forms of random access memory (RAM) are available, such as static random access memory (SRAM), dynamic random access memory (DRAM), synchronous dynamic random access memory (DRAM) Access memory (synchronous DRAM, SDRAM), double data rate synchronous dynamic random access memory (double data rate SDRAM, DDR SDRAM), enhanced synchronous dynamic random access memory (enhanced SDRAM, ESDRAM), synchronous connection dynamic random access memory Fetch memory (synchlink DRAM, SLDRAM) and direct memory bus random access memory (direct rambus RAM, DR RAM).

上述实施例，可以全部或部分地通过软件、硬件(如电路)、固件或其他任意组合来实现。当使用软件实现时，上述实施例可以全部或部分地以计算机程序产品的形式实现。所述计算机程序产品包括一个或多个计算机指令或计算机程序。在计算机上加载或执行所述计算机指令或计算机程序时，全部或部分地产生按照本申请实施例所述的流程或功能。所述计算机可以为通用计算机、专用计算机、计算机网络、或者其他可编程装置。所述计算机指令可以存储在计算机可读存储介质中，或者从一个计算机可读存储介质向另一个计算机可读存储介质传输，例如，所述计算机指令可以从一个网站站点、计算机、服务器或数据中心通过有线(例如红外、无线、微波等)方式向另一个网站站点、计算机、服务器或数据中心进行传输。所述计算机可读存储介质可以是计算机能够存取的任何可用介质或者是包含一个或多个可用介质集合的服务器、数据中心等数据存储设备。所述可用介质可以是磁性介质(例如，软盘、硬盘、磁带)、光介质(例如，DVD)、或者半导体介质。半导体介质可以是固态硬盘。The above embodiments may be implemented in whole or in part by software, hardware (eg, circuits), firmware, or any other combination. When implemented in software, the above-described embodiments may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions or computer programs. When the computer instructions or computer programs are loaded or executed on a computer, all or part of the processes or functions described in the embodiments of the present application are generated. The computer may be a general purpose computer, special purpose computer, computer network, or other programmable device. The computer instructions may be stored in or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be downloaded from a website site, computer, server, or data center Transmission to another website site, computer, server or data center by wire (eg, infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device such as a server, a data center, or the like that contains one or more sets of available media. The usable media may be magnetic media (eg, floppy disks, hard disks, magnetic tapes), optical media (eg, DVDs), or semiconductor media. The semiconductor medium may be a solid state drive.

应理解，本文中术语“和/或”，仅仅是一种描述关联对象的关联关系，表示可以存在三种关系，例如，A和/或B，可以表示：单独存在A，同时存在A和B，单独存在B这三种情况，其中A，B可以是单数或者复数。另外，本文中字符“/”，一般表示前后关联对象是一种“或”的关系，但也可能表示的是一种“和/或”的关系，具体可参考前后文进行理解。It should be understood that the term "and/or" in this document is only an association relationship to describe associated objects, indicating that there can be three kinds of relationships, for example, A and/or B, which can mean that A exists alone, and A and B exist at the same time , there are three cases of B alone, where A and B can be singular or plural. In addition, the character "/" in this document generally indicates that the related objects before and after are an "or" relationship, but may also indicate an "and/or" relationship, which can be understood with reference to the context.

本申请中，“至少一个”是指一个或者多个，“多个”是指两个或两个以上。“以下至少一项(个)”或其类似表达，是指的这些项中的任意组合，包括单项(个)或复数项(个)的任意组合。例如，a，b，或c中的至少一项(个)，可以表示：a，b，c，a-b，a-c，b-c，或a-b-c，其中a，b，c可以是单个，也可以是多个。In this application, "at least one" means one or more, and "plurality" means two or more. "At least one item(s) below" or similar expressions thereof refer to any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (a) of a, b, or c can represent: a, b, c, a-b, a-c, b-c, or a-b-c, where a, b, c may be single or multiple .

应理解，在本申请的各种实施例中，上述各过程的序号的大小并不意味着执行顺序的先后，各过程的执行顺序应以其功能和内在逻辑确定，而不应对本申请实施例的实施过程构成任何限定。It should be understood that, in various embodiments of the present application, the size of the sequence numbers of the above-mentioned processes does not mean the sequence of execution, and the execution sequence of each process should be determined by its functions and internal logic, and should not be dealt with in the embodiments of the present application. implementation constitutes any limitation.

本领域普通技术人员可以意识到，结合本文中所公开的实施例描述的各示例的单元及算法步骤，能够以电子硬件、或者计算机软件和电子硬件的结合来实现。这些功能究竟以硬件还是软件方式来执行，取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能，但是这种实现不应认为超出本申请的范围。Those of ordinary skill in the art can realize that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Skilled artisans may implement the described functionality using different methods for each particular application, but such implementations should not be considered beyond the scope of this application.

所属领域的技术人员可以清楚地了解到，为描述的方便和简洁，上述描述的***、装置和单元的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the above-described systems, devices and units may refer to the corresponding processes in the foregoing method embodiments, which will not be repeated here.

在本申请所提供的几个实施例中，应该理解到，所揭露的***、装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个***，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。In the several embodiments provided in this application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored, or not implemented. On the other hand, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of devices or units, and may be in electrical, mechanical or other forms.

所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。The units described as separate components may or may not be physically separated, and components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution in this embodiment.

另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically alone, or two or more units may be integrated into one unit.

所述功能如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(read-only memory，ROM)、随机存取存储器(random access memory，RAM)、磁碟或者光盘等各种可以存储程序代码的介质。The functions, if implemented in the form of software functional units and sold or used as independent products, may be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application can be embodied in the form of a software product in essence, or the part that contributes to the prior art or the part of the technical solution, and the computer software product is stored in a storage medium, including Several instructions are used to cause a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), magnetic disk or optical disk and other media that can store program codes .

以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应以所述权利要求的保护范围为准。The above are only specific embodiments of the present application, but the protection scope of the present application is not limited to this. should be covered within the scope of protection of this application. Therefore, the protection scope of the present application should be subject to the protection scope of the claims.

Claims

一种网络问题信息获取方法，其特征在于，应用于第一装置，所述方法包括：A method for acquiring network problem information, characterized in that being applied to a first device, the method comprising:

确定网络问题的第一信息；所述第一信息包括如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息，所述诊断信息描述所述网络问题的分析结果，所述修复信息描述所述网络问题的修复状态；First information for determining a network problem; the first information includes one or more of the following: identification information for the network problem, diagnosis information for the network problem, or repair information for the network problem, the diagnosis information Describe the analysis result of the network problem, and the repair information describes the repair status of the network problem;

向第二装置发送所述第一信息。The first information is sent to the second device.
根据权利要求1所述的方法，其特征在于，所述网络问题包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。The method according to claim 1, wherein the network problem includes one or more of the following: network failure, network abnormality, or network performance index abnormality.
根据权利要求1或2所述的方法，其特征在于，所述网络问题的识别信息包括如下一项或多项：所述网络问题的类型、或所述网络问题的对象；The method according to claim 1 or 2, wherein the identification information of the network problem includes one or more of the following: the type of the network problem, or the object of the network problem;

所述网络问题的类型包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗；The types of network problems include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption;

所述网络问题的对象包括如下一项或多项：位置信息、网元、小区、或终端用户。The objects of the network problem include one or more of the following: location information, network elements, cells, or end users.
根据权利要求3所述的方法，其特征在于，所述覆盖对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖；The method according to claim 3, wherein the coverage corresponds to one or more of the following network problems: the coverage rate is less than the first coverage rate threshold, the coverage rate is greater than the second coverage rate threshold, and the received power of the reference signal is less than the reference signal. The signal receiving power threshold and the signal-to-interference-noise ratio are less than the signal-to-interference and noise ratio threshold, or there is no coverage;

所述速率对应如下一项或多项网络问题：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值；所述低速率用户为速率小于第二速率阈值的用户，所述高速率用户为速率大于第三速率阈值的用户；The rate corresponds to one or more of the following network problems: the rate is less than the first rate threshold, the number of low rate users is greater than the first number threshold, or the number of high rate users is less than the second number threshold; the low rate users are the rate a user whose rate is less than the second rate threshold, and the high rate user is a user whose rate is greater than the third rate threshold;

所述容量对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞；The capacity corresponds to one or more of the following network problems: the network load is greater than the load threshold, the network load is unbalanced, or the network is congested;

所述设备故障对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障；The equipment failure corresponds to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure;

所述业务体验对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值；所述主观平均得分描述语音或者视频的质量；The service experience corresponds to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, The packet loss rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold; the subjective average score describes the quality of the voice or video;

所述移动性对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值；The mobility corresponds to one or more of the following network problems: the handover success rate is smaller than the handover success rate threshold, the premature handover rate is greater than the premature handover rate threshold, the late handover rate is greater than the late handover rate threshold, or the ping-pong handover rate is greater than Ping-pong handover rate threshold;

所述能耗对应如下一项或多项网络问题：能耗大于能耗阈值、或话务量低于话务量阈值但能耗大于能耗阈值。The energy consumption corresponds to one or more of the following network problems: the energy consumption is greater than the energy consumption threshold, or the traffic volume is lower than the traffic volume threshold but the energy consumption is greater than the energy consumption threshold.
根据权利要求1或2所述的方法，其特征在于，所述网络问题的诊断信息包括如下一项或多项：发生所述网络问题的原因、所述网络问题的修复能力、所述网络问题的修复建议、或所述网络问题的预测修复结果；The method according to claim 1 or 2, wherein the diagnosis information of the network problem includes one or more of the following: the cause of the network problem, the repairability of the network problem, the network problem , or the predicted repair result of the network problem;

所述网络问题的修复能力包括：所述第一装置可修复所述网络问题或所述第一装置不可修复所述网络问题；The repairing capability of the network problem includes: the first device can repair the network problem or the first device cannot repair the network problem;

所述网络问题的修复建议包括所述第一装置修复所述网络问题的操作；The repair suggestion for the network problem includes an operation of the first device to repair the network problem;

所述网络问题的预测修复结果包括预计的所述网络问题被修复后的网络性能指标。The predicted repair result of the network problem includes the predicted network performance index after the network problem is repaired.
根据权利要求1或2所述的方法，其特征在于，所述网络问题的修复信息包括如下一项或多项：未修复、正在修复、修复成功或修复失败。The method according to claim 1 or 2, wherein the repair information of the network problem includes one or more of the following: not repaired, being repaired, repaired successfully, or repaired failed.
根据权利要求1-6中任一项所述的方法，其特征在于，在所述确定第一信息之前，所述方法还包括：The method according to any one of claims 1-6, wherein before the determining the first information, the method further comprises:

接收来自所述第二装置的第一请求；receiving a first request from the second device;

其中，所述第一请求包括如下一项或多项：网络问题查询条件、或网络问题指示信息；所述网络问题查询条件用于指示所述第一装置反馈满足所述网络问题查询条件的第一信息；所述网络问题指示信息用于指示所述第一装置反馈如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息。Wherein, the first request includes one or more of the following: network problem query conditions, or network problem indication information; the network problem query conditions are used to instruct the first device to feed back the first request that satisfies the network problem query conditions. information; the network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.
根据权利要求1-7中任一项所述的方法，其特征在于，在所述确定第一信息之前，所述方法还包括：The method according to any one of claims 1-7, wherein before the determining the first information, the method further comprises:

接收来自所述第二装置的第二请求；receiving a second request from the second device;

其中，所述第二请求中携带网络问题订阅需求条件，所述网络问题订阅需求条件用于指示：若满足所述网络问题订阅需求条件的第一信息生成或者更新，则所述第一装置反馈所述第一信息。Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device will feedback the first information.
一种网络问题信息获取方法，其特征在于，应用于第二装置，所述方法包括：A method for acquiring network problem information, characterized in that being applied to a second device, the method comprising:

接收来自第一装置的网络问题的第一信息；所述第一信息包括如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息，所述诊断信息描述所述网络问题的分析结果，所述修复信息描述所述网络问题的修复状态；Receive first information of a network problem from a first device; the first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem , the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem;

根据所述第一信息确定处理所述网络问题的操作。An operation to deal with the network problem is determined according to the first information.
根据权利要求9所述的方法，其特征在于，所述网络问题包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。The method according to claim 9, wherein the network problem includes one or more of the following: network failure, network abnormality, or network performance index abnormality.
根据权利要求9或10所述的方法，其特征在于，所述网络问题的识别信息包括如下一项或多项：所述网络问题的类型、或所述网络问题的对象；The method according to claim 9 or 10, wherein the identification information of the network problem includes one or more of the following: the type of the network problem, or the object of the network problem;

所述网络问题的类型包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗；The types of network problems include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption;

所述网络问题的对象包括如下一项或多项：位置信息、网元、小区、或终端用户。The objects of the network problem include one or more of the following: location information, network elements, cells, or end users.
根据权利要求11所述的方法，其特征在于，所述覆盖对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖；The method according to claim 11, wherein the coverage corresponds to one or more of the following network problems: the coverage rate is less than the first coverage rate threshold, the coverage rate is greater than the second coverage rate threshold, and the received power of the reference signal is less than the reference signal. The signal receiving power threshold and the signal-to-interference-noise ratio are less than the signal-to-interference and noise ratio threshold, or there is no coverage;

所述速率对应如下一项或多项网络问题：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值；所述低速率用户为速率小于第二速率阈值的用户，所述高速率用户为速率大于第三速率阈值的用户；The rate corresponds to one or more of the following network problems: the rate is less than the first rate threshold, the number of low rate users is greater than the first number threshold, or the number of high rate users is less than the second number threshold; the low rate users are the rate a user whose rate is less than the second rate threshold, and the high rate user is a user whose rate is greater than the third rate threshold;

所述容量对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞；The capacity corresponds to one or more of the following network problems: the network load is greater than the load threshold, the network load is unbalanced, or the network is congested;

所述设备故障对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障；The equipment failure corresponds to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure;

所述业务体验对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值；所述主观平均得分描述语音或者视频的质量；The service experience corresponds to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, The packet loss rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold; the subjective average score describes the quality of the voice or video;

所述移动性对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值；The mobility corresponds to one or more of the following network problems: the handover success rate is smaller than the handover success rate threshold, the premature handover rate is greater than the premature handover rate threshold, the late handover rate is greater than the late handover rate threshold, or the ping-pong handover rate is greater than Ping-pong handover rate threshold;

所述能耗对应如下一项或多项网络问题：能耗大于能耗阈值、或话务量低于话务量阈值但能耗大于能耗阈值。The energy consumption corresponds to one or more of the following network problems: the energy consumption is greater than the energy consumption threshold, or the traffic volume is lower than the traffic volume threshold but the energy consumption is greater than the energy consumption threshold.
根据权利要求9或10所述的方法，其特征在于，所述网络问题的诊断信息包括如下一项或多项：发生所述网络问题的原因、所述网络问题的修复能力、所述网络问题的修复建议、或所述网络问题的预测修复结果；The method according to claim 9 or 10, wherein the diagnosis information of the network problem includes one or more of the following: the cause of the network problem, the repairability of the network problem, the network problem , or the predicted repair result of the network problem;

所述网络问题的修复能力包括：所述第一装置可修复所述网络问题或所述第一装置不可修复所述网络问题；The repairing capability of the network problem includes: the first device can repair the network problem or the first device cannot repair the network problem;

所述网络问题的修复建议包括所述第一装置修复所述网络问题的操作；The repair suggestion for the network problem includes an operation of the first device to repair the network problem;

所述网络问题的预测修复结果包括预计的所述网络问题被修复后的网络性能指标。The predicted repair result of the network problem includes the predicted network performance index after the network problem is repaired.
根据权利要求9或10所述的方法，其特征在于，所述网络问题的修复信息包括如下一项或多项：未修复、正在修复、修复成功或修复失败。The method according to claim 9 or 10, wherein the repair information of the network problem includes one or more of the following: not repaired, being repaired, repaired successfully, or repaired failed.
根据权利要求9-14中任一项所述的方法，其特征在于，在所述接收来自第一装置的网络问题的第一信息之前，所述方法还包括：The method according to any one of claims 9-14, wherein before the receiving the first information of the network problem from the first device, the method further comprises:

向所述第一装置发送第一请求；sending a first request to the first device;

其中，所述第一请求包括如下一项或多项：网络问题查询条件、或网络问题指示信息；所述网络问题查询条件用于指示所述第一装置反馈满足所述网络问题查询条件的第一信息；所述网络问题指示信息用于指示所述第一装置反馈如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息。Wherein, the first request includes one or more of the following: network problem query conditions, or network problem indication information; the network problem query conditions are used to instruct the first device to feed back the first request that satisfies the network problem query conditions. information; the network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.
根据权利要求9-15中任一项所述的方法，其特征在于，在所述接收来自第一装置的网络问题的第一信息之前，所述方法还包括：The method according to any one of claims 9-15, wherein before the receiving the first information of the network problem from the first device, the method further comprises:

向所述第一装置发送第二请求；sending a second request to the first device;

其中，所述第二请求中携带网络问题订阅需求条件，所述网络问题订阅需求条件用于指示：若满足所述网络问题订阅需求条件的第一信息生成或者更新，则所述第一装置反馈所述第一信息。Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device will feedback the first information.
一种网络问题信息获取装置，其特征在于，包括：处理模块和收发模块；其中，A device for acquiring network problem information, comprising: a processing module and a transceiver module; wherein,

所述处理模块，用于确定网络问题的第一信息；所述第一信息包括如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息，所述诊断信息描述所述网络问题的分析结果，所述修复信息描述所述网络问题的修复状态；The processing module is used to determine the first information of the network problem; the first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or information of the network problem Repair information, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair status of the network problem;

所述收发模块，用于向第二装置发送所述第一信息。The transceiver module is configured to send the first information to the second device.
根据权利要求17所述的装置，其特征在于，所述网络问题包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。The apparatus according to claim 17, wherein the network problem includes one or more of the following: network failure, network abnormality, or abnormal network performance indicator.
根据权利要求17或18所述的装置，其特征在于，所述网络问题的识别信息包括如下一项或多项：所述网络问题的类型、或所述网络问题的对象；The device according to claim 17 or 18, wherein the identification information of the network problem includes one or more of the following: the type of the network problem, or the object of the network problem;

所述网络问题的类型包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗；The types of network problems include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption;

所述网络问题的对象包括如下一项或多项：位置信息、网元、小区、或终端用户。The objects of the network problem include one or more of the following: location information, network elements, cells, or end users.
根据权利要求19所述的装置，其特征在于，所述覆盖对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖；The device according to claim 19, wherein the coverage corresponds to one or more of the following network problems: the coverage is less than the first coverage threshold, the coverage is greater than the second coverage threshold, the reference signal received power is less than the reference The signal receiving power threshold and the signal-to-interference-noise ratio are less than the signal-to-interference and noise ratio threshold, or there is no coverage;

所述速率对应如下一项或多项网络问题：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值；所述低速率用户为速率小于第二速率阈值的用户，所述高速率用户为速率大于第三速率阈值的用户；The rate corresponds to one or more of the following network problems: the rate is less than the first rate threshold, the number of low rate users is greater than the first number threshold, or the number of high rate users is less than the second number threshold; the low rate users are the rate a user whose rate is less than the second rate threshold, and the high rate user is a user whose rate is greater than the third rate threshold;

所述容量对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞；The capacity corresponds to one or more of the following network problems: the network load is greater than the load threshold, the network load is unbalanced, or the network is congested;

所述设备故障对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障；The equipment failure corresponds to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure;

所述业务体验对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值；所述主观平均得分描述语音或者视频的质量；The service experience corresponds to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, The packet loss rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold; the subjective average score describes the quality of the voice or video;

所述移动性对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值；The mobility corresponds to one or more of the following network problems: the handover success rate is smaller than the handover success rate threshold, the premature handover rate is greater than the premature handover rate threshold, the late handover rate is greater than the late handover rate threshold, or the ping-pong handover rate is greater than Ping-pong handover rate threshold;

所述能耗对应如下一项或多项网络问题：能耗大于能耗阈值、或话务量低于话务量阈值但能耗大于能耗阈值。The energy consumption corresponds to one or more of the following network problems: the energy consumption is greater than the energy consumption threshold, or the traffic volume is lower than the traffic volume threshold but the energy consumption is greater than the energy consumption threshold.
根据权利要求17或18所述的装置，其特征在于，所述网络问题的诊断信息包括如下一项或多项：发生所述网络问题的原因、所述网络问题的修复能力、所述网络问题的修复建议、或所述网络问题的预测修复结果；The apparatus according to claim 17 or 18, wherein the diagnosis information of the network problem includes one or more of the following: the cause of the network problem, the repairability of the network problem, the network problem , or the predicted repair result of the network problem;

所述网络问题的修复能力包括：所述网络问题信息获取装置可修复所述网络问题或所述网络问题信息获取装置不可修复所述网络问题；The repairing capability of the network problem includes: the network problem information acquisition device can repair the network problem or the network problem information acquisition device cannot repair the network problem;

所述网络问题的修复建议包括所述网络问题信息获取装置修复所述网络问题的操作；The repair suggestion for the network problem includes an operation of the network problem information acquisition device to repair the network problem;

所述网络问题的预测修复结果包括预计的所述网络问题被修复后的网络性能指标。The predicted repair result of the network problem includes the predicted network performance index after the network problem is repaired.
根据权利要求17或18所述的装置，其特征在于，所述网络问题的修复信息包括如下一项或多项：未修复、正在修复、修复成功或修复失败。The apparatus according to claim 17 or 18, wherein the repair information of the network problem includes one or more of the following: not repaired, being repaired, repaired successfully, or repaired failed.
根据权利要求17-22中任一项所述的装置，其特征在于，所述收发模块，还用于接收来自所述第二装置的第一请求；The device according to any one of claims 17-22, wherein the transceiver module is further configured to receive a first request from the second device;

其中，所述第一请求包括如下一项或多项：网络问题查询条件、或网络问题指示信息；所述网络问题查询条件用于指示所述网络问题信息获取装置反馈满足所述网络问题查询条件的第一信息；所述网络问题指示信息用于指示所述网络问题信息获取装置反馈如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息。Wherein, the first request includes one or more of the following: a network problem query condition, or network problem indication information; the network problem query condition is used to indicate that the network problem information acquisition device feeds back that the network problem query condition is satisfied The network problem indication information is used to instruct the network problem information acquisition device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or the network problem repair information.
根据权利要求17-23中任一项所述的装置，其特征在于，所述收发模块，还用于接收来自所述第二装置的第二请求；The device according to any one of claims 17-23, wherein the transceiver module is further configured to receive a second request from the second device;

其中，所述第二请求中携带网络问题订阅需求条件，所述网络问题订阅需求条件用于指示：若满足所述网络问题订阅需求条件的第一信息生成或者更新，则所述网络问题信息获取装置反馈所述第一信息。Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the network problem information is obtained. The device feeds back the first information.
一种网络问题信息获取装置，其特征在于，包括：处理模块和收发模块；其中，A device for acquiring network problem information, comprising: a processing module and a transceiver module; wherein,

所述收发模块，用于接收来自第一装置的网络问题的第一信息；所述第一信息包括如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息，所述诊断信息描述所述网络问题的分析结果，所述修复信息描述所述网络问题的修复状态；The transceiver module is configured to receive first information of a network problem from a first device; the first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or Repair information of the network problem, the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem;

所述处理模块，用于根据所述第一信息确定处理所述网络问题的操作。The processing module is configured to determine an operation for processing the network problem according to the first information.
根据权利要求25所述的装置，其特征在于，所述网络问题包括如下一项或多项：网络故障、网络异常、或网络性能指标异常。The apparatus according to claim 25, wherein the network problem includes one or more of the following: network failure, network abnormality, or network performance index abnormality.
根据权利要求25或26所述的装置，其特征在于，所述网络问题的识别信息包括如下一项或多项：所述网络问题的类型、或所述网络问题的对象；The apparatus according to claim 25 or 26, wherein the identification information of the network problem includes one or more of the following: the type of the network problem, or the object of the network problem;

所述网络问题的类型包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗；The types of network problems include one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or energy consumption;

所述网络问题的对象包括如下一项或多项：位置信息、网元、小区、或终端用户。The objects of the network problem include one or more of the following: location information, network elements, cells, or end users.
根据权利要求27所述的装置，其特征在于，所述覆盖对应如下一项或多项网络问题：覆盖率小于第一覆盖率阈值、覆盖率大于第二覆盖率阈值、参考信号接收功率小于参考信号接收功率阈值、信号干扰噪声比小于信号干扰噪声比阈值、或无覆盖；The device according to claim 27, wherein the coverage corresponds to one or more of the following network problems: the coverage is less than the first coverage threshold, the coverage is greater than the second coverage threshold, the reference signal received power is less than the reference The signal receiving power threshold and the signal-to-interference-noise ratio are less than the signal-to-interference and noise ratio threshold, or there is no coverage;

所述速率对应如下一项或多项网络问题：速率小于第一速率阈值、低速率用户的数量大于第一数量阈值、或高速率用户的数量小于第二数量阈值；所述低速率用户为速率小于第二速率阈值的用户，所述高速率用户为速率大于第三速率阈值的用户；The rate corresponds to one or more of the following network problems: the rate is less than the first rate threshold, the number of low rate users is greater than the first number threshold, or the number of high rate users is less than the second number threshold; the low rate users are the rate a user whose rate is less than the second rate threshold, and the high rate user is a user whose rate is greater than the third rate threshold;

所述容量对应如下一项或多项网络问题：网络负载大于负载阈值、网络负载不均衡、或网络拥塞；The capacity corresponds to one or more of the following network problems: the network load is greater than the load threshold, the network load is unbalanced, or the network is congested;

所述设备故障对应如下一项或多项网络问题：基站故障、前传故障、光口故障、时钟故障、小区故障、或驻波故障；The equipment failure corresponds to one or more of the following network problems: base station failure, fronthaul failure, optical port failure, clock failure, cell failure, or standing wave failure;

所述业务体验对应如下一项或多项网络问题：时延大于时延阈值、时延抖动大于时延抖动阈值、接入成功率小于接入成功率阈值、掉话率大于掉话率阈值、丢包率大于丢包率阈值、或主观平均得分小于主观平均得分阈值；所述主观平均得分描述语音或者视频的质量；The service experience corresponds to one or more of the following network problems: the delay is greater than the delay threshold, the delay jitter is greater than the delay jitter threshold, the access success rate is less than the access success rate threshold, the call drop rate is greater than the call drop rate threshold, The packet loss rate is greater than the packet loss rate threshold, or the subjective average score is less than the subjective average score threshold; the subjective average score describes the quality of the voice or video;

所述移动性对应如下一项或多项网络问题：切换成功率小于切换成功率阈值、过早切换率大于过早切换率阈值、过晚切换率大于过晚切换率阈值、或乒乓切换速率大于乒乓切换速率阈值；The mobility corresponds to one or more of the following network problems: the handover success rate is smaller than the handover success rate threshold, the premature handover rate is greater than the premature handover rate threshold, the late handover rate is greater than the late handover rate threshold, or the ping-pong handover rate is greater than Ping-pong handover rate threshold;

所述能耗对应如下一项或多项网络问题：能耗大于能耗阈值、或话务量低于话务量阈值但能耗大于能耗阈值。The energy consumption corresponds to one or more of the following network problems: the energy consumption is greater than the energy consumption threshold, or the traffic volume is lower than the traffic volume threshold but the energy consumption is greater than the energy consumption threshold.
根据权利要求25或26所述的装置，其特征在于，所述网络问题的诊断信息包括如下一项或多项：发生所述网络问题的原因、所述网络问题的修复能力、所述网络问题的修复建议、或所述网络问题的预测修复结果；The apparatus according to claim 25 or 26, wherein the diagnosis information of the network problem includes one or more of the following: the cause of the network problem, the repairability of the network problem, the network problem , or the predicted repair result of the network problem;

所述网络问题的修复能力包括：所述第一装置可修复所述网络问题或所述第一装置不可修复所述网络问题；The repairing capability of the network problem includes: the first device can repair the network problem or the first device cannot repair the network problem;

所述网络问题的修复建议包括所述第一装置修复所述网络问题的操作；The repair suggestion for the network problem includes an operation of the first device to repair the network problem;

所述网络问题的预测修复结果包括预计的所述网络问题被修复后的网络性能指标。The predicted repair result of the network problem includes the predicted network performance index after the network problem is repaired.
根据权利要求25或26所述的装置，其特征在于，所述网络问题的修复信息包括如下一项或多项：未修复、正在修复、修复成功或修复失败。The apparatus according to claim 25 or 26, wherein the repair information of the network problem includes one or more of the following: not repaired, being repaired, repaired successfully, or repaired failed.
根据权利要求25-30中任一项所述的装置，其特征在于，所述收发模块，还用于向所述第一装置发送第一请求；The device according to any one of claims 25-30, wherein the transceiver module is further configured to send a first request to the first device;

其中，所述第一请求包括如下一项或多项：网络问题查询条件、或网络问题指示信息；所述网络问题查询条件用于指示所述第一装置反馈满足所述网络问题查询条件的第一信息；所述网络问题指示信息用于指示所述第一装置反馈如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息。Wherein, the first request includes one or more of the following: network problem query conditions, or network problem indication information; the network problem query conditions are used to instruct the first device to feed back the first request that satisfies the network problem query conditions. information; the network problem indication information is used to instruct the first device to feed back one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem.
根据权利要求25-31中任一项所述的装置，其特征在于，所述收发模块，还用于向所述第一装置发送第二请求；The device according to any one of claims 25-31, wherein the transceiver module is further configured to send a second request to the first device;

其中，所述第二请求中携带网络问题订阅需求条件，所述网络问题订阅需求条件用于指示：若满足所述网络问题订阅需求条件的第一信息生成或者更新，则所述第一装置反馈所述第一信息。Wherein, the second request carries a network problem subscription requirement condition, and the network problem subscription requirement condition is used to indicate: if the first information satisfying the network problem subscription requirement condition is generated or updated, the first device will feedback the first information.
一种网络问题信息获取装置，其特征在于，包括：处理器，所述处理器与存储器耦合；An apparatus for acquiring network problem information, comprising: a processor, wherein the processor is coupled to a memory;

所述处理器，用于执行所述存储器中存储的计算机程序，以使得所述网络问题信息获取装置执行如权利要求1-16中任一项所述的网络问题信息获取方法。The processor is configured to execute the computer program stored in the memory, so that the apparatus for obtaining network problem information executes the method for obtaining network problem information according to any one of claims 1-16.
一种通信***，其特征在于，包括：第一装置和第二装置，所述第一装置与所述第二装置相连；其中，A communication system, comprising: a first device and a second device, the first device is connected to the second device; wherein,

所述第一装置，用于执行如权利要求1-8中任一项所述的网络问题信息获取方法；the first device, configured to execute the method for acquiring network problem information according to any one of claims 1-8;

所述第二装置，用于执行如权利要求9-16中任一项所述的网络问题信息获取方法。The second device is configured to execute the method for acquiring network problem information according to any one of claims 9-16.
一种通信方法，其特征在于，应用于通信***，所述通信***包括第一装置和第二装置，所述第一装置与所述第二装置相连；所述方法包括：A communication method, characterized by being applied to a communication system, the communication system comprising a first device and a second device, the first device being connected to the second device; the method comprising:

所述第一装置确定网络问题的第一信息；所述第一信息包括如下一项或多项：所述网络问题的识别信息、所述网络问题的诊断信息、或所述网络问题的修复信息，所述诊断信息描述所述网络问题的分析结果，所述修复信息描述所述网络问题的修复状态；The first device determines the first information of the network problem; the first information includes one or more of the following: identification information of the network problem, diagnosis information of the network problem, or repair information of the network problem , the diagnosis information describes the analysis result of the network problem, and the repair information describes the repair state of the network problem;

所述第一装置向第二装置发送所述第一信息；the first device sends the first information to the second device;

所述第二装置接收来自所述第一装置的网络问题的第一信息；the second device receives first information of a network problem from the first device;

所述第二装置根据所述第一信息确定处理所述网络问题的操作。The second device determines an operation to deal with the network problem according to the first information.
根据权利要求35所述的方法，其特征在于，所述网络问题的识别信息包括如下一项或多项：所述网络问题的类型、或所述网络问题的对象；The method according to claim 35, wherein the identification information of the network problem includes one or more of the following: the type of the network problem, or the object of the network problem;

所述网络问题的类型包括如下一项或多项：覆盖、速率、容量、设备故障、业务体验、移动性、或能耗；The type of network problem includes one or more of the following: coverage, speed, capacity, equipment failure, service experience, mobility, or power consumption;

所述网络问题的对象包括如下一项或多项：位置信息、网元、小区、或终端用户。The objects of the network problem include one or more of the following: location information, network elements, cells, or end users.
根据权利要求35所述的方法，其特征在于，所述网络问题的诊断信息包括如下一项或多项：发生所述网络问题的原因、所述网络问题的修复能力、所述网络问题的修复建议、或所述网络问题的预测修复结果；The method according to claim 35, wherein the diagnosis information of the network problem includes one or more of the following: the cause of the network problem, the repair capability of the network problem, the repair of the network problem Recommendations, or predicted fixes for said network problems;

所述网络问题的修复能力包括：所述第一装置可修复所述网络问题或所述第一装置不可修复所述网络问题；The repairing capability of the network problem includes: the first device can repair the network problem or the first device cannot repair the network problem;

所述网络问题的修复建议包括所述第一装置修复所述网络问题的操作；The repair suggestion for the network problem includes an operation of the first device to repair the network problem;

所述网络问题的预测修复结果包括预计的所述网络问题被修复后的网络性能指标。The predicted repair result of the network problem includes the predicted network performance index after the network problem is repaired.
根据权利要求35所述的方法，其特征在于，所述网络问题的修复信息包括如下一项或多项：未修复、正在修复、修复成功或修复失败。The method according to claim 35, wherein the repair information of the network problem includes one or more of the following: not repaired, being repaired, repaired successfully, or repaired failed.
一种计算机可读存储介质，其特征在于，所述计算机可读存储介质包括计算机程序或指令，当所述计算机程序或指令在计算机上运行时，使得所述计算机执行如权利要求1-16中任一项所述的网络问题信息获取方法。A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a computer program or instruction, which, when the computer program or instruction is executed on a computer, causes the computer to perform as in claims 1-16 Any one of the network problem information acquisition methods.