WO2022018838A1 - Server device, elevator system, elevator calling method, and storage medium - Google Patents

Server device, elevator system, elevator calling method, and storage medium Download PDF

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Publication number
WO2022018838A1
WO2022018838A1 PCT/JP2020/028351 JP2020028351W WO2022018838A1 WO 2022018838 A1 WO2022018838 A1 WO 2022018838A1 JP 2020028351 W JP2020028351 W JP 2020028351W WO 2022018838 A1 WO2022018838 A1 WO 2022018838A1
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WO
WIPO (PCT)
Prior art keywords
elevator
caller
floor
server device
user
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PCT/JP2020/028351
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French (fr)
Japanese (ja)
Inventor
潤 森園
慶人 三谷
潤 古川
次郎 久保田
Original Assignee
日本電気株式会社
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Application filed by 日本電気株式会社 filed Critical 日本電気株式会社
Priority to JP2022538538A priority Critical patent/JPWO2022018838A5/en
Priority to PCT/JP2020/028351 priority patent/WO2022018838A1/en
Publication of WO2022018838A1 publication Critical patent/WO2022018838A1/en

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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B66—HOISTING; LIFTING; HAULING
    • B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
    • B66B1/00—Control systems of elevators in general
    • B66B1/02—Control systems without regulation, i.e. without retroactive action
    • B66B1/06—Control systems without regulation, i.e. without retroactive action electric
    • B66B1/14—Control systems without regulation, i.e. without retroactive action electric with devices, e.g. push-buttons, for indirect control of movements

Definitions

  • the present invention relates to a server device, an elevator system, an elevator calling method, and a storage medium.
  • Elevators are indispensable for moving in high-rise buildings, etc. Various measures have been taken to control the elevator for the purpose of alleviating congestion.
  • Patent Document 1 describes that an elevator control device and a call registration system capable of making a quick boarding reservation by a simple operation from a mobile terminal and shortening an elevator waiting time are provided.
  • Patent Document 2 describes that it provides an elevator control device that improves the detection accuracy of a face image of a wheelchair user in an elevator car and automatically registers a pre-registered destination floor of the wheelchair user. ing.
  • Elevator control is not performed from this point of view. For example, even if the elevator is called using a mobile terminal, it is necessary to use the button in the elevator to input the destination floor. In addition, if the elevator is called using a mobile terminal, there is a concern that the elevator may be called for mischievous purposes.
  • An object of the present invention is to provide a server device, an elevator system, an elevator calling method, and a storage medium that contribute to calling an elevator without contacting a button or the like while preventing tampering or the like.
  • an elevator call request including the destination floor of the elevator is acquired from a database that stores biometric information of each of a plurality of users and a user terminal possessed by the elevator caller.
  • the processing unit includes a management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller, and the processing unit does not use the elevator by the elevator caller.
  • a server device is provided that rejects the elevator call.
  • the elevator caller includes a user terminal possessed by the elevator caller and a server device connected to the user terminal, and the server device includes biometric information of each of a plurality of users.
  • the processing unit that stores the elevator call request including the destination floor of the elevator from the database and the user terminal and processes the elevator call request, and to the call floor where the elevator caller waits for the elevator.
  • the processing unit is provided with an elevator system that manages the situation of the elevator and rejects the elevator call according to the situation of the elevator non-use by the elevator caller.
  • an elevator call request including the destination floor of the elevator is performed from a user terminal possessed by the elevator caller. Is processed, the elevator call request is processed, the elevator is called to the call floor where the elevator caller waits, the called elevator is moved to the destination floor included in the elevator call request, and the elevator caller's Provided is an elevator calling method that manages the non-use situation of the called elevator by the elevator caller using biometric information and rejects the elevator call according to the elevator non-use situation by the elevator caller. Will be done.
  • the destination floor of the elevator from the user terminal possessed by the elevator caller to the computer mounted on the server device provided with the database that stores the biometric information of each of the plurality of users, the destination floor of the elevator.
  • the process of acquiring an elevator call request including, and the process of calling the elevator to the call floor where the elevator caller waits, and moving the called elevator to the destination floor included in the elevator call request.
  • a computer-readable storage medium is provided that stores a process for rejecting and a program for executing.
  • a server device an elevator system, an elevator calling method, and a storage medium that contribute to calling an elevator without contacting a button or the like while preventing tampering or the like are provided.
  • the effect of the present invention is not limited to the above. According to the present invention, other effects may be produced in place of or in combination with the effect.
  • the server device 100 includes a database 101, a processing unit 102, an elevator control unit 103, and a management unit 104 (see FIG. 1).
  • the database 101 stores biometric information of each of the plurality of users.
  • the processing unit 102 acquires an elevator call request including the destination floor of the elevator from the user terminal possessed by the elevator caller, and processes the elevator call request.
  • the elevator control unit 103 calls the elevator to the calling floor where the elevator caller waits, and moves the called elevator to the destination floor included in the elevator call request.
  • the management unit 104 manages the non-use status of the called elevator by the elevator caller by using the biometric information of the elevator caller.
  • the processing unit 102 rejects the elevator call depending on the situation in which the elevator caller does not use the elevator.
  • the server device 100 calls the elevator on the floor where the caller waits in response to the call request acquired from the user terminal possessed by the elevator caller. Further, the server device 100 moves the elevator to the destination floor acquired from the elevator caller. As a result, the elevator caller can move to the floor without touching the call button, destination button, or the like. Further, the server device 100 monitors (manages) the elevator call for mischievous purposes, and rejects the elevator call using the user terminal for the user who continues to use the elevator. By making the user aware of such a response by the server device 100, elevator calls for mischievous purposes and the like are suppressed.
  • FIG. 2 is a diagram showing an example of a schematic configuration of an elevator system according to the first embodiment.
  • the elevator system includes a server device 10, a signage 20, a control device 30, a camera device 40, and a user terminal 50.
  • the devices shown in FIG. 2 are connected to each other.
  • the server device 10 and the signage 20 are connected by a wired or wireless communication means and are configured to be able to communicate with each other.
  • the server device 10 may be installed in the same building as the signage 20 or may be installed on the network (on the cloud).
  • the elevator system shown in FIG. 2 is a system that provides elevator users, especially users of high-rise buildings (residents, employees, etc.) with comfortable use of the elevator.
  • the server device 10 is a server that controls the entire elevator system.
  • the signage 20 is a display terminal (digital signage) installed in an elevator hall (elevator hall frequently used by users on each floor). In many cases, the signage 20 is installed in the elevator hall on the first floor connected to the ground.
  • the signage 20 is provided with a motion sensor and the like, and is configured to be able to detect the presence of a user (elevator hall user) in front of the signage 20.
  • the control device 30 is a device that controls the elevator.
  • the control device 30 transmits a control signal to the elevator to control the movement of the elevator, opening / closing of the door, and the like. Further, the control device 30 monitors the state of the elevator (moving, stopping, moving direction, stop floor) and getting on and off the user by various sensors and the like.
  • the camera device 40 is a camera device installed inside the elevator.
  • the camera device 40 is installed so that a user who gets into the elevator can take a picture.
  • the camera device 40 is installed so that the facial image of the elevator user can be acquired.
  • the user terminal 50 is a terminal owned by an elevator user (resident, employee, etc. of a high-rise building, etc.). The user inputs various information into the server device 10 by using the user terminal 50.
  • Elevator system users register as users in advance (see Fig. 3).
  • the user operates the user terminal 50 to input his / her face image (biological information) and basic information regarding the use of the elevator into the server device 10.
  • Information on the user's residence floor, office floor, etc. is exemplified as the basic information regarding the use of the elevator.
  • the user describes a case where the residential floor is input to the server device 10 as basic information.
  • the server device 10 When the face image and basic information are acquired, the server device 10 generates an ID (Identifier) for identifying the user.
  • the server device 10 generates a feature amount (biological information) from the acquired face image.
  • the server device 10 stores the generated ID, feature amount, and basic information (residential floor) in association with each other.
  • the server device 10 pays out the generated ID to the user terminal 50.
  • the user's biological information includes data (feature amount) calculated from individual physical characteristics such as a face, fingerprint, palm print, voice print, vein, retina, and iris pattern (pattern) of the pupil. Illustrated.
  • the biometric information of the user may be image data such as a face image and a fingerprint image.
  • the biometric information of the user may be any information that includes the physical characteristics of the user. In the disclosure of the present application, a case where biometric information regarding a person's "face" is used will be described.
  • the user terminal 50 stores the acquired ID.
  • the user can call the elevator by biometric authentication or the possessed user terminal 50.
  • the first situation is that the user arrives at the elevator hall on the first floor and uses the elevator to move to the residential floor.
  • the second situation is when the user gets into the elevator from the residential floor and moves to another floor (for example, the first floor).
  • the floor frequently used by many users (for example, the first floor) will be referred to as the "basic floor".
  • the first floor will be described as the basic floor, but other floors may be the basic floor depending on the situation of the building and the like.
  • FIG. 4 is a diagram for explaining the operation of the elevator system when the user moves from the basic floor (first floor) to the residential floor.
  • the signage 20 detects the existence of the user and notifies the server device 10 to that effect.
  • the signage 20 detects a user, it transmits a "user detection notification" to the server device 10.
  • the server device 10 Upon receiving the user detection notification, the server device 10 transmits elevator control information (also simply referred to as control information) to the control device 30.
  • elevator control information also simply referred to as control information
  • the elevator control information includes information on the floor where the elevator waiters are located (the floor calling the elevator; hereinafter referred to as the calling floor) and the floor on which the elevator carrying the user is heading (hereinafter referred to as the destination floor). Can be set. In the first situation (movement to the residential floor), the first floor is set as the calling floor. Little is set on the destination floor (destination floor undecided is set).
  • the server device 10 transmits elevator control information including the calling floor to the control device 30.
  • the control device 30 controls the elevator according to the elevator control information.
  • the control device 30 moves the elevator to the first floor, which is the calling floor.
  • the user gets on the elevator that arrives on the first floor.
  • the server device 10 After transmitting the elevator control information to the control device 30, the server device 10 acquires image data from the camera device 40 periodically or at a predetermined timing. The server device 10 attempts to extract a face image from the acquired image data. If the extraction of the face image is successful, the server device 10 executes a collation process (1 to N collation; N is a positive integer, the same applies hereinafter) using the extracted face image. The server device 10 executes a collation process using the acquired biometric information and the pre-registered biometric information, and identifies the user who has boarded the elevator. The server device 10 acquires the residential floor of the specified user from the database.
  • the server device 10 transmits elevator control information in which the specified user's residence floor is set as the destination floor to the control device 30. Nothing is set on the call floor.
  • the control device 30 moves the elevator to the destination floor (residential floor) instructed by the elevator control information.
  • the calling floor and the destination floor do not have to be distinguished. That is, the information regarding the number of floors included in the elevator control information may be interpreted as the floor to which the elevator is heading. In this case, it is not necessary to distinguish between the calling floor and the destination floor.
  • the control device 30 When the control device 30 acquires the first elevator control information (elevator control information for which the calling floor is set), the control device 30 transmits the elevator operation information (also simply referred to as operation information) to the server device 10.
  • the control device 30 reports the operating status of the elevator at the time of receiving the control information to the server device 10 as "elevator operation information". For example, the control device 30 transmits information about the elevator status (moving, stopped), moving direction (moving to the upper floor, moving to the lower floor), the stopped floor, etc. to the server device 10 as elevator operation information.
  • the server device 10 calculates the estimated arrival time of the elevator based on the acquired elevator operation information.
  • the server device 10 generates "elevator information" based on the calculated estimated arrival time.
  • Elevator information is information presented to the user who called the elevator. For example, the waiting time until the elevator arrives at the calling floor (the basic floor where the signage 20 is installed; the first floor) corresponds to the elevator information.
  • the server device 10 transmits the generated elevator information to the signage 20.
  • the signage 20 displays the received elevator information.
  • the user who arrived on the first floor can move to the residential floor without any special operation. That is, the user does not need to press the button for calling the elevator or the button on the residential floor.
  • the elevator outputs a voice such as "Go to the XX floor. If you want to move to a different floor, please press the destination floor button" or display a message. With such a response, it is possible to meet the demands of users who want to move to a floor other than the residential floor.
  • users other than residents for example, a delivery company
  • FIG. 5 is a diagram for explaining the operation of the elevator system when the user moves from the residential floor.
  • the user operates the user terminal 50 to call the elevator to the residential floor. Specifically, the user inputs to the user terminal 50 the floor on which the elevator is moved (the floor where the elevator is exited; the destination floor).
  • the user terminal 50 transmits an elevator call request (also simply referred to as a call request) including information regarding the ID and the destination floor issued from the server device 10.
  • the server device 10 that has received the elevator call request identifies the elevator caller from the users pre-registered in the database (user information database described later) based on the ID.
  • the server device 10 reads the residential floor of the identified elevator caller from the database.
  • the server device 10 sets the read-out residential floor and the destination floor acquired from the user terminal 50 on the calling floor, and transmits elevator control information to the control device 30.
  • the control device 30 controls the elevator based on the elevator control information. That is, the control device 30 moves to the residential floor where the elevator caller waits. Further, the control device 30 transmits elevator operation information to the server device 10.
  • the server device 10 calculates the estimated arrival time of the elevator based on the received elevator operation information.
  • the server device 10 transmits an elevator arrival notification (also referred to simply as an arrival notification) to the user terminal 50 possessed by the user (elevator caller).
  • the user terminal 50 that has received the elevator arrival notification notifies the user of the arrival of the elevator.
  • the user moves to the elevator hall and gets on the elevator that has arrived.
  • the control device 30 moves the elevator carrying the user to the destination floor.
  • the camera device 40 transmits image data obtained by photographing the inside of the elevator to the server device 10 periodically or at a predetermined timing.
  • the server device 10 analyzes the image data acquired from the camera device 40 to determine whether or not the elevator caller really got on the elevator.
  • the determination regarding the boarding of the elevator is referred to as “elevator boarding determination” or simply “boarding determination”. The details of the elevator boarding determination will be described later.
  • the server device 10 stores the fact that the elevator is not used in the database.
  • the server device 10 confirms the elevator non-use status of the user.
  • the server device 10 rejects the elevator call for a user who is found to be repeatedly unused.
  • FIG. 6 is a diagram showing an example of a processing configuration (processing module) of the server device 10 according to the first embodiment.
  • the server device 10 includes a communication control unit 201, a user registration unit 202, a detection notification processing unit 203, a call request processing unit 204, an elevator control unit 205, and a non-use management unit 206. , Information providing unit 207, and storage unit 208.
  • the communication control unit 201 is a means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the signage 20. Further, the communication control unit 201 transmits data to the signage 20. The communication control unit 201 passes the data received from the other device to the other processing module. The communication control unit 201 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from the other device via the communication control unit 201.
  • the user registration unit 202 is a means for realizing the above-mentioned user registration.
  • the user registration unit 202 acquires the above two pieces of information (face image, basic information) by any means.
  • the user registration unit 202 displays a GUI (Graphical User Interface) for inputting a face image and basic information and an input form on the user terminal 50.
  • GUI Graphic User Interface
  • the user registration unit 202 displays a GUI as shown in FIG. 7 on the user terminal 50.
  • the user presses the "file selection” button shown in FIG. 7 and specifies the image data of the face image to be registered in the system.
  • the designated face image is displayed in the preview area (displayed as a selected face image in FIG. 7).
  • the user presses the "OK" button.
  • the user registration unit 202 acquires basic information regarding the use of the elevator. For example, the user registration unit 202 displays a GUI as shown in FIG. 8 on the user terminal 50. The user inputs the residential floor and presses the "OK" button.
  • the user registration unit 202 When the face image and basic information are acquired from the user via the GUI shown in FIGS. 7 and 8, the user registration unit 202 generates an ID for identifying the user. For example, the user registration unit 202 assigns a unique value each time a user is registered and generates an ID (user ID).
  • the user registration unit 202 generates a feature amount (feature vector composed of a plurality of feature amounts) from the acquired face image. Since existing techniques can be used for the feature quantity generation process, detailed description thereof will be omitted. For example, the user registration unit 202 extracts eyes, nose, mouth, and the like as feature points from the face image. After that, the user registration unit 202 calculates the position of each feature point and the distance between each feature point as a feature quantity, and generates a feature vector composed of a plurality of feature quantities.
  • the user registration unit 202 stores the ID, the feature amount (biological information) and the basic information (residential floor) in association with each other. Specifically, the user registration unit 202 adds a new entry to the user information database and stores the above information (see FIG. 9).
  • the detection notification processing unit 203 is a means for processing the user detection notification acquired from the signage 20. Upon receiving the user detection notification, the detection notification processing unit 203 notifies the elevator control unit 205 of the basic floor (first floor) as the calling floor. The detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the calling floor by the notification.
  • the detection notification processing unit 203 acquires image data from the camera device 40.
  • the detection notification processing unit 203 attempts to extract a face image (face area) from the acquired image data.
  • the detection notification processing unit 203 performs collation processing using the extracted biometric information (face image).
  • the detection notification processing unit 203 generates a feature amount from the face image extracted from the image data.
  • the detection notification processing unit 203 sets the generated feature amount as the feature amount on the collation side and the feature amount stored in the user information database as the feature amount on the registration side, and executes one-to-N collation.
  • the detection notification processing unit 203 calculates the degree of similarity between the matching side and the feature quantities of each of the plurality of registered sides. For the similarity, a chi-square distance, an Euclidean distance, or the like can be used. The farther the distance is, the lower the similarity is, and the closer the distance is, the higher the similarity is.
  • the detection notification processing unit 203 determines whether or not, among the plurality of feature quantities registered in the user information database, there is a feature quantity whose similarity with the feature quantity to be collated is equal to or higher than a predetermined value. .. That is, the detection notification processing unit 203 determines whether or not the person who boarded the elevator from the first floor (basic floor; the floor where the signage 20 is installed) is a resident of an apartment or the like (pre-registered user). ..
  • the detection notification processing unit 203 does not perform any special operation. That is, when a user other than a resident of a condominium or the like gets into the elevator, the detection notification processing unit 203 only moves the elevator to the first floor.
  • the detection notification processing unit 203 reads out the residential floor of the entry having the highest degree of similarity from the user information database. That is, the detection notification processing unit 203 identifies the residential floor of the successful authentication person by biometric authentication (verification processing using biometric information).
  • the detection notification processing unit 203 notifies the elevator control unit 205 with the specified residential floor as the destination floor.
  • the detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the destination floor by the notification.
  • the detection notification processing unit 203 receives the user detection notification from the signage 20 installed on the basic floor, which is frequently used by the residents of the condominium (multiple pre-registered users).
  • the detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the basic floor in response to receiving the notification. Further, the detection notification processing unit 203 determines whether or not the user who boarded the elevator moved to the basic floor is a pre-registered user (whether or not the user is stored in the user information database). If the user who boarded the elevator moved to the basic floor is a pre-registered user, the detection notification processing unit 203 moves the elevator to the residential floor of the user who boarded the elevator moved to the basic floor. Is instructed to the elevator control unit 205.
  • the call request processing unit 204 is a means for processing an elevator call request acquired from the user terminal 50.
  • the elevator call request includes the destination floor of the elevator, and the call request processing unit 204 processes the call request.
  • the call request processing unit 204 extracts an ID from the elevator call request.
  • the call request processing unit 204 searches the user information database using the extracted ID as a key, and identifies the corresponding entry.
  • the call request processing unit 204 determines whether or not the elevator can be called (whether or not the elevator can be used) according to the status of the elevator not being used for the elevator caller.
  • the call request processing unit 204 rejects the elevator call when the elevator non-use status satisfies a predetermined condition. Specifically, the call request processing unit 204 reads out the number of unused times set in the unused field of the specified entry.
  • the call request processing unit 204 rejects the elevator caller's request (elevator call request) when the read non-use count is greater than a predetermined value. In this case, the call request processing unit 204 transmits a negative response (elevator call refusal) to the user terminal 50, which is the source of the elevator call request.
  • the call request processing unit 204 sets the residential floor set in the residential floor field of the specified entry and the destination floor extracted from the elevator call request. Hand over to the elevator control unit 205. Further, the call request processing unit 204 passes the ID and feature amount of the specified entry to the non-use management unit 206.
  • the elevator control unit 205 is a means for controlling the elevator by transmitting elevator control information to the control device 30.
  • the elevator control unit 205 calls the elevator to the calling floor where the elevator caller waits, and moves the called elevator to the destination floor (the destination floor included in the elevator call request or the elevator caller's residence floor).
  • the elevator control unit 205 transmits the elevator control information in which the basic floor (1st floor) is set as the calling floor to the control device 30. ..
  • the elevator control unit 205 transmits the elevator control information in which the residential floor is set to the destination floor to the control device 30.
  • the system administrator or the like registers information about the basic floor (the floor on which the signage 20 is installed) in the server device 10 in advance.
  • the elevator control unit 205 sets the residential floor on the call floor and the destination floor acquired from the call request processing unit 204 on the destination floor, and controls the elevator. Information is transmitted to the control device 30.
  • the elevator control unit 205 delivers the elevator operation information acquired from the control device 30 to the information providing unit 207.
  • the non-use management unit 206 is a means for managing the non-use status of the elevator called by the elevator caller by using the biological information (face image, feature amount) of the elevator caller.
  • the non-use management unit 206 manages the non-use status of the elevator according to the number of times the elevator is not used.
  • the non-use management unit 206 determines the elevator boarding.
  • the non-use management unit 206 acquires image data from the camera device 40.
  • the non-use management unit 206 attempts to extract a face image from the image data. If the face image is successfully extracted, the non-use management unit 206 generates a feature amount from the extracted face image.
  • the non-use management unit 206 executes collation (one-to-one collation) using the generated feature amount and the feature amount of the elevator caller (feature amount acquired from the call request processing unit 204).
  • the non-use management unit 206 determines that the person shown in the image data acquired from the camera device 40 is the elevator caller. That is, in this case, the non-use management unit 206 determines that the elevator caller has boarded the elevator that he / she has called (the boarding determination is successful).
  • the non-use management unit 206 determines that the person shown in the image data acquired from the camera device 40 is not the elevator caller. In this case, the non-use management unit 206 repeats the elevator boarding determination for a predetermined period (for example, until a predetermined time elapses from the estimated arrival time). If the boarding determination is not successful within the predetermined period, the non-use management unit 206 determines that the elevator caller has not boarded the called elevator (boarding determination fails).
  • the non-use management unit 206 accesses the user information database and increments the number of non-uses of the elevator caller (adds 1). If the boarding determination fails, the non-use management unit 206 may send a message to the elevator caller (user terminal 50) to refrain from usingless elevator calls.
  • the non-use management unit 206 executes one-to-one collation using the biometric information contained in the image data taken from the inside of the elevator and the biometric information of the elevator caller, so that the elevator caller can perform the elevator. Determine if you have boarded the elevator.
  • the non-use management unit 206 detects (determines) the non-use of the elevator by the elevator caller based on the boarding determination result.
  • the non-use management unit 206 may clear (initialize) the number of non-uses when a predetermined period has elapsed since the last non-use was recorded.
  • the non-use management unit 206 may allow the user to call the elevator after a long period of time, even if the user has been confirmed to have not used the elevator in the past. That is, the non-use management unit 206 may cancel the fact that the elevator is not used for the user after a predetermined period has elapsed from the non-use of the elevator by the elevator caller. In other words, if the elevator is not used (mischievous) a predetermined number of times during a predetermined period, the elevator call is stopped.
  • the detection notification processing unit 203 or the like may extract a face image (face region) from the image data by using a learning model learned by CNN (Convolutional Neural Network).
  • CNN Convolutional Neural Network
  • the detection notification processing unit 203 or the like may extract a face image by using a technique such as template matching.
  • the information providing unit 207 is a means for providing information to the user via the signage 20 or the user terminal 50. Specifically, when the server device 10 acquires the user detection notification from the signage 20, the information providing unit 207 generates elevator information and transmits the information to the signage 20. When the server device 10 receives the elevator call request from the user terminal 50, the information providing unit 207 transmits an elevator arrival notification to the user terminal 50.
  • the information providing unit 207 calculates the estimated arrival time of the elevator (estimated time when the elevator arrives at the calling floor) based on the elevator operation information acquired via the elevator control unit 205. For example, when the elevator is stopped, the information providing unit 207 may calculate the estimated arrival time according to the distance (number of floors) between the current position (stop floor) and the calling floor of the elevator. Alternatively, when the elevator is in operation, the information providing unit 207 may calculate the estimated arrival time in consideration of the moving direction of the elevator in addition to the current position and the calling floor of the elevator.
  • the information providing unit 207 may acquire the estimated arrival time by referring to the table information stored in association with the elevator position, moving direction, calling floor, and elevator moving time. In this case, the information providing unit 207 can obtain the estimated arrival time by specifying the travel time from the position of the elevator or the like and adding the travel time to the current time.
  • the information providing unit 207 may acquire the travel time using the learning model.
  • the administrator or the like prepares elevator operation information (position, movement direction, etc.) and teacher data with a label (movement time) on the calling floor.
  • the manager or the like performs machine learning using the teacher data and generates a learning model. Any algorithm such as support vector machine, boosting or neural network can be used to generate the training model. Since known techniques can be used for algorithms such as the support vector machine, the description thereof will be omitted.
  • the information providing unit 207 may acquire the travel time by inputting the elevator operation information and the calling floor into the generated learning model. A time zone element may be added when the learning model is generated or used.
  • the information providing unit 207 transmits elevator information and an elevator arrival notification to the user terminal 50 based on the calculated estimated elevator arrival time.
  • the information providing unit 207 calculates the waiting time of the user by calculating the difference between the estimated arrival time and the current time.
  • the information providing unit 207 transmits the elevator information including the calculated waiting time to the signage 20.
  • the transmission of the elevator information is a response to the transmission of the user detection notification by the signage 20.
  • the information providing unit 207 may transmit the calculated estimated elevator arrival time to the signage 20 as it is as elevator information.
  • the information providing unit 207 When transmitting the elevator arrival notification, notifies the elevator arrival notification to the user terminal 50 when the difference between the estimated arrival time and the current time becomes smaller than the predetermined value (when the estimated arrival time is approaching). Send to.
  • the transmission of the elevator arrival notification is a response (affirmative response) to the transmission of the call request by the user terminal 50.
  • the information providing unit 207 may transmit elevator information (elevator waiting time, etc.) to the user terminal 50 prior to transmitting the elevator arrival notification.
  • the user terminal 50 may notify the user of the arrival of the elevator immediately before the arrival of the elevator while providing the user with information regarding the waiting time of the elevator.
  • the storage unit 208 is a means for storing information necessary for the operation of the server device 10.
  • a user information database is constructed in the storage unit 208.
  • the user information database stores the biometric information, the ID, and the number of times the elevator is not used for each of the plurality of users in association with each other.
  • FIG. 10 is a flowchart showing an example of the operation of the server device 10 when the user detection notification is received from the signage 20.
  • the server device 10 receives the user detection notification from the signage 20 (step S101).
  • the server device 10 transmits elevator control information with the basic floor as the calling floor to the control device 30 (step S102).
  • the control device 30 directs the elevator to the calling floor (basic floor; the floor where the signage 20 is installed) according to the elevator control information.
  • the server device 10 calculates the estimated arrival time of the elevator based on the elevator operation information acquired from the control device 30 (step S103).
  • the server device 10 generates elevator information based on the estimated arrival time, and transmits the generated elevator information to the signage 20 (step S104).
  • the server device 10 acquires image data from the camera device 40, and if a face image can be extracted, executes a collation process (step S105).
  • the server device 10 determines whether or not the person who boarded the elevator by the collation process is a resident (pre-registered user) of a condominium or the like.
  • step S106 If the resident has not boarded the elevator (step S106, No branch), the server device 10 does not perform any particular operation and ends the process.
  • the server device 10 transmits elevator control information including the residential floor specified by the process of step S105 as the destination floor to the control device 30 (step S107).
  • the control device 30 directs the elevator to the destination floor (pre-registered user's residential floor) according to the elevator control information.
  • the server device 10 receives the user detection notification from the signage 20 installed on the basic floor, which is frequently used by a plurality of users (for example, residents of the condominium).
  • the server device 10 detects a pre-registered resident among the users who have boarded the elevator by collation processing using the image data obtained from the camera device 40, the server device 10 moves the elevator to the residence floor of the resident.
  • FIG. 11 is a flowchart showing an example of the operation of the server device 10 when a call request is received from the user terminal 50.
  • the server device 10 receives an elevator call request from the user terminal 50 (step S201).
  • the server device 10 identifies the elevator caller from the ID included in the elevator call request (step S202).
  • the server device 10 compares the number of times the elevator is not used with the specified elevator caller and the threshold value. If the number of times of non-use is larger than the threshold value (step S203, Yes branch), the server device 10 rejects the elevator call (step S204). As described above, when the number of times the elevator is not used by the elevator caller is more than a predetermined value, the server device 10 rejects the elevator call by the caller.
  • step S203 If the number of times of non-use is equal to or less than the threshold value (step S203, No branch), the server device 10 transmits elevator control information to the control device 30 (step S205).
  • the server device 10 calculates the estimated arrival time of the elevator based on the elevator operation information acquired from the control device 30 (step S206).
  • the server device 10 determines that the elevator is close to the calling floor based on the estimated arrival time, the server device 10 transmits an elevator arrival notification to the user terminal 50 (step S207).
  • the server device 10 makes a boarding determination regarding the elevator caller.
  • boarding determination fails; step S208, No branch
  • the server device 10 increments the number of times the elevator caller is not used (step S209).
  • step S208 Yes branch
  • the server device 10 does not perform any special operation and ends the process.
  • the elevator call request includes the elevator caller's ID
  • the server device 10 manages the elevator non-use count of the elevator caller using the ID included in the elevator call request.
  • the user information database stores the call floors of each of the plurality of users.
  • the server device 10 calls the elevator to the call floor of the user specified based on the ID included in the elevator call request (the residential floor searched using the ID as a key).
  • FIG. 12 is a diagram showing an example of a processing configuration (processing module) of the signage 20 according to the first embodiment.
  • the signage 20 includes a communication control unit 301, a user detection unit 302, a message output unit 303, and a storage unit 304.
  • the communication control unit 301 is a means for controlling communication with other devices. For example, the communication control unit 301 receives data (packets) from the server device 10. Further, the communication control unit 301 transmits data to the server device 10. The communication control unit 301 passes the data received from the other device to the other processing module. The communication control unit 301 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from other devices via the communication control unit 301.
  • the user detection unit 302 is a means for detecting the presence of a user standing in front of (near) the signage 20.
  • the user detection unit 302 detects the user by using an arbitrary means.
  • the user detection unit 302 may detect the user based on the detection signal from the motion sensor.
  • the user detection unit 302 may control the camera and analyze the obtained image data to detect the user.
  • the user detection unit 302 When the user detection unit 302 detects a user, the user detection unit 302 sends a user detection notification to the server device 10.
  • the message output unit 303 is a means for outputting various messages to the user. For example, the message output unit 303 outputs elevator information.
  • the message output unit 303 may display a message using a display device such as a liquid crystal monitor, or may reproduce a voice message using an audio device such as a speaker.
  • the storage unit 304 stores information necessary for the operation of the signage 20.
  • Control device and camera device The description of the processing configuration regarding the control device 30 and the camera device 40 will be omitted.
  • the control device 30 can be realized by providing an interface for elevator control information and elevator operation information in an existing elevator control system, and is obvious to those skilled in the art, and thus description thereof will be omitted.
  • FIG. 13 is a diagram showing an example of a processing configuration (processing module) of the user terminal 50 according to the first embodiment.
  • the user terminal 50 includes a communication control unit 401, a user registration unit 402, an elevator calling unit 403, a message output unit 404, and a storage unit 405.
  • the communication control unit 401 is a means for controlling communication with other devices. For example, the communication control unit 401 receives data (packets) from the server device 10. Further, the communication control unit 401 transmits data to the server device 10. The communication control unit 401 passes the data received from the other device to the other processing module. The communication control unit 401 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from other devices via the communication control unit 401.
  • the user registration unit 402 is a means for realizing the above-mentioned user registration.
  • the user registration unit 402 operates as a pair with the user registration unit 202 of the server device 10.
  • the user registration unit 402 acquires a face image and basic information by the interface shown in FIGS. 7 and 8, and transmits the acquired information to the server device 10.
  • the ID is paid out from the server device 10, so that the user registration unit 402 stores the paid-out ID in the storage unit 405.
  • the elevator calling unit 403 is a means for generating an elevator calling request in response to a user's operation and transmitting the generated calling request to the server device 10.
  • the elevator calling unit 403 generates a GUI as shown in FIG. 14 and acquires the destination floor desired by the user.
  • the elevator calling unit 403 transmits an elevator calling request including the destination floor acquired by the ID and GUI stored in the storage unit 405 to the server device 10.
  • the message output unit 404 is a means for outputting various messages to the user. For example, the message output unit 404 outputs a message corresponding to the elevator arrival notification received from the server device 10. Alternatively, the message output unit 404 may output a message regarding the estimated arrival time of the elevator, the waiting time, and the like. The message output unit 404 may display a message using a display device such as a liquid crystal monitor, or may reproduce a voice message using an audio device such as a speaker.
  • the storage unit 405 is a means for storing information necessary for the operation of the user terminal 50.
  • the server device 10 calls the elevator to the waiting floor (residential floor) where the caller waits in response to the call request acquired from the user terminal 50 possessed by the elevator caller. .. Further, the server device 10 moves the elevator to the destination floor acquired from the elevator caller. As a result, the elevator caller can move to the target floor without touching the call button, destination button, etc. (move without full touch). Further, since the elevator is called by the user terminal 50, the time for the elevator caller to wait in the elevator hall is shortened. Further, the server device 10 monitors the elevator call for mischievous purposes, and rejects the elevator call using the terminal for the user who continues to use the elevator. By thoroughly informing the users of such measures by the server device 10 (elevator calls are rejected due to the accumulation of elevator non-use), elevator calls for mischievous purposes and the like are suppressed.
  • FIG. 15 is a diagram showing an example of the hardware configuration of the server device 10.
  • the server device 10 has the configuration illustrated in FIG.
  • the server device 10 includes a processor 311, a memory 312, an input / output interface 313, a communication interface 314, and the like.
  • the components such as the processor 311 are connected by an internal bus or the like and are configured to be able to communicate with each other.
  • the configuration shown in FIG. 15 does not mean to limit the hardware configuration of the server device 10.
  • the server device 10 may include hardware (not shown) or may not include an input / output interface 313 if necessary.
  • the number of processors 311 and the like included in the server device 10 is not limited to the example of FIG. 15, and for example, a plurality of processors 311 may be included in the server device 10.
  • the processor 311 is a programmable device such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), and a DSP (Digital Signal Processor). Alternatively, the processor 311 may be a device such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The processor 311 executes various programs including an operating system (OS).
  • OS operating system
  • the memory 312 is a RAM (RandomAccessMemory), a ROM (ReadOnlyMemory), an HDD (HardDiskDrive), an SSD (SolidStateDrive), or the like.
  • the memory 312 stores an OS program, an application program, and various data.
  • the input / output interface 313 is an interface of a display device or an input device (not shown).
  • the display device is, for example, a liquid crystal display or the like.
  • the input device is, for example, a device that accepts user operations such as a keyboard and a mouse.
  • the communication interface 314 is a circuit, module, etc. that communicates with other devices.
  • the communication interface 314 includes a NIC (Network Interface Card) and the like.
  • the function of the server device 10 is realized by various processing modules.
  • the processing module is realized, for example, by the processor 311 executing a program stored in the memory 312.
  • the program can also be recorded on a computer-readable storage medium.
  • the storage medium may be a non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, or an optical recording medium. That is, the present invention can also be embodied as a computer program product. Further, the above program can be downloaded via a network or updated by using a storage medium in which the program is stored. Further, the processing module may be realized by a semiconductor chip.
  • the signage 20 and the user terminal 50 can be configured in the same manner as the server device 10, and the basic hardware configuration thereof is not different from that of the server device 10, so the description thereof will be omitted.
  • the signage 20 and the user terminal 50 may be provided with a camera device for photographing the user.
  • the server device 10 is equipped with a computer, and the function of the server device 10 can be realized by causing the computer to execute a program. Further, the server device 10 executes the elevator calling method by the program.
  • the server device 10 and the control device 30 have been described as different devices, but these devices may be integrated.
  • the user database included in the server device 10 may be built on a database server different from that of the server device 10.
  • the terminal for user registration and the terminal for calling the elevator are the same user terminal 50
  • the user registration and the elevator call may be performed from different terminals.
  • the signage 20 may be installed on a plurality of floors.
  • the signage 20 may be installed on each of the basic floors.
  • each signage 20 may notify the server device 10 of the installation floor of its own device.
  • the server device 10 may control the elevator by setting the notified installation floor as the calling floor.
  • the signage 20 may be installed on the residential floor or the office floor.
  • the user can call the elevator from the residential floor or the like by two means (signage 20 or the user terminal 50).
  • the signage 20 may be installed at the entrance / exit of the elevator hall (entrance) on the basic floor.
  • the signage 20 may have a function as an authentication terminal, and the auto-lock entrance may be unlocked by biometric authentication and the elevator call to the basic floor may be performed at the same time (in parallel).
  • the server device 10 supports both the elevator call from the signage 20 and the elevator call from the user terminal 50 has been described, but the server device 10 supports only one of the calls. You may be doing it.
  • the user when calling an elevator on the basic floor without using the signage 20, the user (user terminal 50) may send an elevator call request including the calling floor and the destination floor to the server device 10.
  • the user terminal 50 may acquire the calling floor and the destination floor desired by the user by using the GUI as shown in FIG.
  • the user's residence floor may be registered in the user terminal 50.
  • the user terminal 50 may set the default value of the calling floor in the GUI shown in FIG. 16 to the pre-registered residential floor.
  • the default value of the destination floor may be the basic floor (first floor). With such a response, the input of the destination floor is substantially omitted.
  • the biometric information and the basic information of the user are registered in the server device 10 in advance, but other information may also be registered in the server device 10.
  • the personal information (name, etc.) of the user may be registered in the server device 10.
  • the server device 10 can include the name of the elevator caller in the elevator arrival notification. A user who has confirmed his / her name through the user terminal 50 can use the elevator with confidence in the elevator he / she has called.
  • the server device 10 may perform collation processing for each of the plurality of users and transmit elevator control information including the destination floor (residential floor) of each user to the control device 30. That is, there may be a plurality of destination floors included in the elevator control information.
  • the elevator information is transmitted to the signage 20
  • the elevator information does not have to be transmitted to the signage 20.
  • the elevator information may be transmitted to the terminal 50 possessed by the user, or may be transmitted to the elevator (signage in the elevator) via the control device 30.
  • the signage 20 does not have to be installed on the basic floor.
  • a camera device may be installed in an elevator hall on the basic floor, and the server device 10 may direct the elevator to the basic floor when the user is recognized from the image data obtained from the camera device.
  • a user pre-registered user who knows that an elevator will be automatically dispatched when a user is detected may simply wait for the elevator to arrive at the elevator hall. Users who have not registered in advance may press the elevator call button as usual.
  • the control device 30 may transmit elevator operation information to the server device 10 a plurality of times at regular intervals or at predetermined timings.
  • the server device 10 may calculate the estimated arrival time based on the latest acquired elevator operation information, and update the elevator information and the elevator arrival notification.
  • the signage 20 and the user terminal 50 may provide the updated information to the elevator caller.
  • the server device 10 may generate an ID (ID for identifying the user) and the generated ID is distributed to the user terminal 50.
  • the user user terminal 50
  • the server device 10 may accept an ID that does not overlap with the already registered ID.
  • the server device 10 may manage the elevator non-use by "points". In this case, the server device 10 may change the non-use point of the user according to the situation of the user not using the elevator. For example, the server device 10 may give a small point for the first non-use and a large point as the non-use continues. That is, the server device 10 may determine the points to be given exponentially or quadraticly.
  • the server device 10 may take measures to reduce the number of times the elevator caller is not used and the points of non-use. ..
  • the signage 20 transmits the user detection notification to the server device 10.
  • the signage 20 may include a camera device and transmit the user's biometric information acquired by the camera device to the server device 10.
  • the server device 10 identifies the user by biometric authentication using the acquired biometric information, and transmits elevator control information including the calling floor (1st floor) and the destination floor (the residence floor of the successful authentication person) to the control device 30. You may.
  • the elevator caller is specified by transmitting the user's ID from the user terminal 50 to the server device 10.
  • the user terminal 50 may transmit the biometric information (face image, feature amount) of the elevator caller to the server device 10, and the server device 10 may identify the elevator caller by biometric authentication.
  • each embodiment may be used alone or in combination. For example, it is possible to replace a part of the configuration of the embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of the embodiment. Further, it is possible to add, delete, or replace a part of the configuration of the embodiment with another configuration.
  • the present invention is suitably applicable to elevator systems such as high-rise condominiums.
  • [Appendix 1] A database that stores biometric information for each of multiple users, A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal possessed by the elevator caller and processes the elevator call request. An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request. A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller. Equipped with The processing unit is a server device that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
  • the management unit manages the non-use status of the elevator according to the number of times the elevator is not used.
  • the server device according to Appendix 1 wherein the processing unit rejects the elevator call when the number of times the elevator is not used exceeds a predetermined value.
  • the server device according to Supplementary Note 1 or 2 further comprising an information providing unit that calculates an estimated arrival time of the called elevator and transmits an elevator arrival notification to the user terminal based on the estimated arrival time.
  • the information providing unit transmits a waiting time related to the called elevator to the user terminal.
  • the management unit executes a one-to-one collation using the biological information contained in the image data taken from the inside of the elevator and the biological information of the elevator caller, whereby the elevator caller is called.
  • the server device according to any one of Supplementary note 1 to 4, which determines whether or not an elevator has been boarded, and detects the non-use of the elevator by the elevator caller based on the determination result of the boarding.
  • the server device according to any one of Supplementary note 1 to 5, wherein the database stores the call floor of each of the plurality of users, and the elevator control unit calls the elevator to the call floor read from the database.
  • the server device instructing the elevator control unit to move the elevator to the residential floor of the user who boarded the elevator that has moved to the basic floor in the case of the user stored in. ..
  • the user terminal owned by the elevator caller and The server device connected to the user terminal and Including The server device is A database that stores biometric information for each of multiple users, A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal and processes the elevator call request. An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request. A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
  • the processing unit is an elevator system that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
  • Appendix 11 In a server device equipped with a database that stores biometric information of each of multiple users An elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the elevator call request is processed. The elevator is called to the calling floor where the elevator caller waits, the called elevator is moved to the destination floor included in the elevator call request, and the elevator is moved to the destination floor. Using the biometric information of the elevator caller, the status of non-use of the called elevator by the elevator caller is managed. An elevator calling method for rejecting an elevator call depending on the situation in which the elevator is not used by the elevator caller.
  • [Appendix 12] A computer installed in a server device equipped with a database that stores biometric information of each of multiple users.
  • the elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the processing related to the elevator call request and the processing related to the elevator call request are performed.
  • a process of calling an elevator to the calling floor where the elevator caller waits and moving the called elevator to the destination floor included in the elevator call request.
  • Server device 20 Signage 30 Control device 40 Camera device 50 User terminal 101 Database 102 Processing unit 103, 205 Elevator control unit 104 Management unit 201, 301, 401 Communication control unit 202, 402 User registration unit 203 Detection notification processing unit 204 Call request processing unit 206 Non-use management unit 207 Information provision unit 208, 304, 405 Storage unit 302 User detection unit 303, 404 Message output unit 311 Processor 312 Memory 313 Input / output interface 314 Communication interface 403 Elevator call unit

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  • Engineering & Computer Science (AREA)
  • Automation & Control Theory (AREA)
  • Elevator Control (AREA)

Abstract

Provided is a server device that calls an elevator without touching a button or the like while preventing mischief or the like. The server device comprises a database, a processing unit, an elevator control unit, and a management unit. The database stores biometric information on each of a plurality of users. The processing unit acquires, from a user terminal possessed by an elevator caller, an elevator call request including the destination floor of the elevator, and processes the elevator call request. The elevator control unit calls the elevator to the calling floor where the elevator caller waits, and moves the called elevator to the destination floor included in the elevator call request. The management unit manages the non-use status of the called elevator by the elevator caller, by using the biometric information on the elevator caller. The processing unit rejects the elevator call depending on the elevator non-use status by the elevator caller.

Description

サーバ装置、エレベータシステム、エレベータ呼出方法及び記憶媒体Server equipment, elevator system, elevator calling method and storage medium
　本発明は、サーバ装置、エレベータシステム、エレベータ呼出方法及び記憶媒体に関する。 The present invention relates to a server device, an elevator system, an elevator calling method, and a storage medium.
　高層ビルディング等における移動にはエレベータが不可欠である。エレベータの制御に関し、混雑緩和等を目的として様々な工夫がなされている。 Elevators are indispensable for moving in high-rise buildings, etc. Various measures have been taken to control the elevator for the purpose of alleviating congestion.
　例えば、特許文献１には、携帯端末からの簡単な操作で迅速な搭乗予約を可能とし、エレベータ待ち時間を短縮することができるエレベータ制御装置及び呼び登録システムを提供する、と記載されている。 For example, Patent Document 1 describes that an elevator control device and a call registration system capable of making a quick boarding reservation by a simple operation from a mobile terminal and shortening an elevator waiting time are provided.
　特許文献２には、エレベータのかごに乗車した車椅子利用者の顔画像の検出精度を高め、前記車椅子利用者の予め登録されている行先階を自動登録するエレベータ制御装置を提供する、と記載されている。 Patent Document 2 describes that it provides an elevator control device that improves the detection accuracy of a face image of a wheelchair user in an elevator car and automatically registers a pre-registered destination floor of the wheelchair user. ing.
特開２０１５－１６８５２０号公報Japanese Unexamined Patent Publication No. 2015-168520 特開２０１９－１７２４６８号公報Japanese Unexamined Patent Publication No. 2019-172468
　近年、感染症等への懸念から他人が触れたものに触れたくないという要望がある。このような観点でのエレベータ制御は行われていない。例えば、携帯端末を利用してエレベータを呼び出したとしても行先階の入力にはエレベータ内のボタンを使用することが必要である。また、携帯端末を利用してエレベータを呼び出すようにすると、エレベータをいたずら目的で呼び出すことなどが懸念される。 In recent years, there has been a desire not to touch anything that others have touched due to concerns about infectious diseases. Elevator control is not performed from this point of view. For example, even if the elevator is called using a mobile terminal, it is necessary to use the button in the elevator to input the destination floor. In addition, if the elevator is called using a mobile terminal, there is a concern that the elevator may be called for mischievous purposes.
　本発明は、いたずら等を防止しつつボタン等に非接触でエレベータを呼び出すことに寄与する、サーバ装置、エレベータシステム、エレベータ呼出方法及び記憶媒体を提供することを主たる目的とする。 An object of the present invention is to provide a server device, an elevator system, an elevator calling method, and a storage medium that contribute to calling an elevator without contacting a button or the like while preventing tampering or the like.
　本発明の第１の視点によれば、複数の利用者それぞれの生体情報を記憶する、データベースと、エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、を備え、前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、サーバ装置が提供される。 According to the first aspect of the present invention, an elevator call request including the destination floor of the elevator is acquired from a database that stores biometric information of each of a plurality of users and a user terminal possessed by the elevator caller. A processing unit that processes the elevator call request, and an elevator control unit that calls the elevator to the call floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request. The processing unit includes a management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller, and the processing unit does not use the elevator by the elevator caller. Depending on the situation, a server device is provided that rejects the elevator call.
　本発明の第２の視点によれば、エレベータ呼出者が所持する利用者端末と、前記利用者端末と接続されたサーバ装置と、を含み、前記サーバ装置は、複数の利用者それぞれの生体情報を記憶する、データベースと、前記利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、を備え、前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータシステムが提供される。 According to the second aspect of the present invention, the elevator caller includes a user terminal possessed by the elevator caller and a server device connected to the user terminal, and the server device includes biometric information of each of a plurality of users. To the processing unit that stores the elevator call request including the destination floor of the elevator from the database and the user terminal and processes the elevator call request, and to the call floor where the elevator caller waits for the elevator. Non-use of the called elevator by the elevator caller using the elevator control unit that calls and moves the called elevator to the destination floor included in the elevator call request and the biometric information of the elevator caller. The processing unit is provided with an elevator system that manages the situation of the elevator and rejects the elevator call according to the situation of the elevator non-use by the elevator caller.
　本発明の第３の視点によれば、複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置において、エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理し、エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させ、前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理し、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータ呼出方法が提供される。 According to the third viewpoint of the present invention, in a server device provided with a database that stores biometric information of each of a plurality of users, an elevator call request including the destination floor of the elevator is performed from a user terminal possessed by the elevator caller. Is processed, the elevator call request is processed, the elevator is called to the call floor where the elevator caller waits, the called elevator is moved to the destination floor included in the elevator call request, and the elevator caller's Provided is an elevator calling method that manages the non-use situation of the called elevator by the elevator caller using biometric information and rejects the elevator call according to the elevator non-use situation by the elevator caller. Will be done.
　本発明の第４の視点によれば、複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置に搭載されたコンピュータに、エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求に関する処理と、エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる処理と、前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する処理と、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する処理と、を実行させるためのプログラムを記憶する、コンピュータ読取可能な記憶媒体が提供される。 According to the fourth viewpoint of the present invention, from the user terminal possessed by the elevator caller to the computer mounted on the server device provided with the database that stores the biometric information of each of the plurality of users, the destination floor of the elevator. The process of acquiring an elevator call request including, and the process of calling the elevator to the call floor where the elevator caller waits, and moving the called elevator to the destination floor included in the elevator call request. And, the process of managing the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller, and the elevator call according to the status of the elevator non-use by the elevator caller. A computer-readable storage medium is provided that stores a process for rejecting and a program for executing.
　本発明の各視点によれば、いたずら等を防止しつつボタン等に非接触でエレベータを呼び出すことに寄与する、サーバ装置、エレベータシステム、エレベータ呼出方法及び記憶媒体が提供される。なお、本発明の効果は上記に限定されない。本発明により、当該効果の代わりに、又は当該効果と共に、他の効果が奏されてもよい。 According to each viewpoint of the present invention, a server device, an elevator system, an elevator calling method, and a storage medium that contribute to calling an elevator without contacting a button or the like while preventing tampering or the like are provided. The effect of the present invention is not limited to the above. According to the present invention, other effects may be produced in place of or in combination with the effect.
一実施形態の概要を説明するための図である。It is a figure for demonstrating the outline of one Embodiment. 第１の実施形態に係るエレベータシステムの概略構成の一例を示す図である。It is a figure which shows an example of the schematic structure of the elevator system which concerns on 1st Embodiment. 第１の実施形態における利用者登録を説明するための図である。It is a figure for demonstrating the user registration in 1st Embodiment. 第１の実施形態に係るエレベータシステムの概略動作を説明するための図である。It is a figure for demonstrating the schematic operation of the elevator system which concerns on 1st Embodiment. 第１の実施形態に係るエレベータシステムの概略動作を説明するための図である。It is a figure for demonstrating the schematic operation of the elevator system which concerns on 1st Embodiment. 第１の実施形態に係るサーバ装置の処理構成の一例を示す図である。It is a figure which shows an example of the processing configuration of the server apparatus which concerns on 1st Embodiment. 第１の実施形態に係る利用者登録部の動作を説明するための図である。It is a figure for demonstrating the operation of the user registration part which concerns on 1st Embodiment. 第１の実施形態に係る利用者登録部の動作を説明するための図である。It is a figure for demonstrating the operation of the user registration part which concerns on 1st Embodiment. 第１の実施形態に係る利用者情報データベースの一例を示す図である。It is a figure which shows an example of the user information database which concerns on 1st Embodiment. 第１の実施形態に係るサーバ装置の動作の一例を示すフローチャートである。It is a flowchart which shows an example of the operation of the server apparatus which concerns on 1st Embodiment. 第１の実施形態に係るサーバ装置の動作の一例を示すフローチャートである。It is a flowchart which shows an example of the operation of the server apparatus which concerns on 1st Embodiment. 第１の実施形態に係るサイネージの処理構成の一例を示す図である。It is a figure which shows an example of the processing structure of the signage which concerns on 1st Embodiment. 第１の実施形態に係る利用者端末の処理構成の一例を示す図である。It is a figure which shows an example of the processing configuration of the user terminal which concerns on 1st Embodiment. 第１の実施形態に係るエレベータ呼出部の動作を説明するための図である。It is a figure for demonstrating the operation of the elevator calling part which concerns on 1st Embodiment. サーバ装置のハードウェア構成の一例を示す図である。It is a figure which shows an example of the hardware configuration of a server device. 変形例に係るサーバ装置の動作を説明するための図である。It is a figure for demonstrating the operation of the server apparatus which concerns on a modification.
　はじめに、一実施形態の概要について説明する。なお、この概要に付記した図面参照符号は、理解を助けるための一例として各要素に便宜上付記したものであり、この概要の記載はなんらの限定を意図するものではない。また、特段の釈明がない場合には、各図面に記載されたブロックはハードウェア単位の構成ではなく、機能単位の構成を表す。各図におけるブロック間の接続線は、双方向及び単方向の双方を含む。一方向矢印については、主たる信号（データ）の流れを模式的に示すものであり、双方向性を排除するものではない。なお、本明細書及び図面において、同様に説明されることが可能な要素については、同一の符号を付することにより重複説明が省略され得る。 First, the outline of one embodiment will be explained. It should be noted that the drawing reference reference numerals added to this outline are added to each element for convenience as an example for assisting understanding, and the description of this outline is not intended to limit anything. Further, unless otherwise specified, the blocks described in each drawing represent not the configuration of hardware units but the configuration of functional units. Connection lines between blocks in each figure include both bidirectional and unidirectional. The one-way arrow schematically shows the flow of the main signal (data), and does not exclude bidirectionality. In the present specification and the drawings, the same reference numerals may be given to elements that can be similarly described, so that duplicate description may be omitted.
　一実施形態に係るサーバ装置１００は、データベース１０１と、処理部１０２と、エレベータ制御部１０３と、管理部１０４と、を備える（図１参照）。データベース１０１は、複数の利用者それぞれの生体情報を記憶する。処理部１０２は、エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、エレベータ呼出要求を処理する。エレベータ制御部１０３は、エレベータをエレベータ呼出者が待機する呼出階に呼び出し、呼び出されたエレベータをエレベータ呼出要求に含まれる行先階に移動させる。管理部１０４は、エレベータ呼出者の生体情報を用いて、エレベータ呼出者による呼び出されたエレベータの不使用の状況を管理する。処理部１０２は、エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する。 The server device 100 according to one embodiment includes a database 101, a processing unit 102, an elevator control unit 103, and a management unit 104 (see FIG. 1). The database 101 stores biometric information of each of the plurality of users. The processing unit 102 acquires an elevator call request including the destination floor of the elevator from the user terminal possessed by the elevator caller, and processes the elevator call request. The elevator control unit 103 calls the elevator to the calling floor where the elevator caller waits, and moves the called elevator to the destination floor included in the elevator call request. The management unit 104 manages the non-use status of the called elevator by the elevator caller by using the biometric information of the elevator caller. The processing unit 102 rejects the elevator call depending on the situation in which the elevator caller does not use the elevator.
　サーバ装置１００は、エレベータ呼出者の所持する利用者端末から取得した呼出要求に応じて、呼出者が待つ階にエレベータを呼び出す。また、サーバ装置１００は、エレベータ呼出者から取得した行先階にエレベータを移動させる。その結果、エレベータ呼出者は呼出ボタン、行先ボタン等に触れることなくとする階に移動できる。また、サーバ装置１００は、いたずら目的のエレベータ呼出を監視（管理）し、エレベータの不使用が続く利用者に関しては利用者端末を利用したエレベータの呼び出しを拒否する。サーバ装置１００によるこのような対応が利用者に周知されることで、いたずら目的等のエレベータ呼出は抑制される。 The server device 100 calls the elevator on the floor where the caller waits in response to the call request acquired from the user terminal possessed by the elevator caller. Further, the server device 100 moves the elevator to the destination floor acquired from the elevator caller. As a result, the elevator caller can move to the floor without touching the call button, destination button, or the like. Further, the server device 100 monitors (manages) the elevator call for mischievous purposes, and rejects the elevator call using the user terminal for the user who continues to use the elevator. By making the user aware of such a response by the server device 100, elevator calls for mischievous purposes and the like are suppressed.
　以下に具体的な実施形態について、図面を参照してさらに詳しく説明する。 The specific embodiments will be described in more detail below with reference to the drawings.
［第１の実施形態］
　第１の実施形態について、図面を用いてより詳細に説明する。 [First Embodiment]
The first embodiment will be described in more detail with reference to the drawings.
［システム構成］
　図２は、第１の実施形態に係るエレベータシステムの概略構成の一例を示す図である。図２を参照すると、エレベータシステムは、サーバ装置１０と、サイネージ２０と、制御装置３０と、カメラ装置４０と、利用者端末５０と、を含む。 [System configuration]
FIG. 2 is a diagram showing an example of a schematic configuration of an elevator system according to the first embodiment. Referring to FIG. 2, the elevator system includes a server device 10, a signage 20, a control device 30, a camera device 40, and a user terminal 50.
　図２に示す各装置は相互に接続されている。例えば、サーバ装置１０とサイネージ２０は、有線又は無線の通信手段により接続され、相互に通信が可能となるように構成されている。 The devices shown in FIG. 2 are connected to each other. For example, the server device 10 and the signage 20 are connected by a wired or wireless communication means and are configured to be able to communicate with each other.
　なお、サーバ装置１０は、サイネージ２０と同じ建物に設置されていてもよいし、ネットワーク上（クラウド上）に設置されていてもよい。 The server device 10 may be installed in the same building as the signage 20 or may be installed on the network (on the cloud).
　図２に示すエレベータシステムは、エレベータ利用者、とりわけ、高層ビルディングの利用者（居住者、従業員等）に快適なエレベータの利用を提供するシステムである。 The elevator system shown in FIG. 2 is a system that provides elevator users, especially users of high-rise buildings (residents, employees, etc.) with comfortable use of the elevator.
　サーバ装置１０は、エレベータシステムの全体を制御するサーバである。 The server device 10 is a server that controls the entire elevator system.
　サイネージ２０は、エレベータホール（各階の利用者が頻繁に利用するエレベータホール）に設置される表示端末（デジタルサイネージ）である。多くの場合、サイネージ２０は、地上と接続した１階のエレベータホールに設置される。サイネージ２０は、人感センサ等を備え、面前の利用者（エレベータホールの利用者）の存在を検出可能に構成されている。 The signage 20 is a display terminal (digital signage) installed in an elevator hall (elevator hall frequently used by users on each floor). In many cases, the signage 20 is installed in the elevator hall on the first floor connected to the ground. The signage 20 is provided with a motion sensor and the like, and is configured to be able to detect the presence of a user (elevator hall user) in front of the signage 20.
　制御装置３０は、エレベータの制御を行う装置である。制御装置３０は、エレベータに対して制御信号を送信し、エレベータの移動、ドアの開閉等を制御する。また、制御装置３０は、各種センサ等によりエレベータの状態（移動中、停止中、移動方向、停止階）や利用者の乗車や降車を監視する。 The control device 30 is a device that controls the elevator. The control device 30 transmits a control signal to the elevator to control the movement of the elevator, opening / closing of the door, and the like. Further, the control device 30 monitors the state of the elevator (moving, stopping, moving direction, stop floor) and getting on and off the user by various sensors and the like.
　カメラ装置４０は、エレベータの内部に設置されたカメラ装置である。カメラ装置４０は、エレベータに乗り込んでくる利用者を撮影可能に設置される。カメラ装置４０は、エレベータ利用者の顔画像を取得可能に設置される。 The camera device 40 is a camera device installed inside the elevator. The camera device 40 is installed so that a user who gets into the elevator can take a picture. The camera device 40 is installed so that the facial image of the elevator user can be acquired.
　利用者端末５０は、エレベータ利用者（高層ビルディング等の居住者、従業員等）が所持する端末である。利用者は、利用者端末５０を用いて、種々の情報をサーバ装置１０に入力する。 The user terminal 50 is a terminal owned by an elevator user (resident, employee, etc. of a high-rise building, etc.). The user inputs various information into the server device 10 by using the user terminal 50.
［動作概略］
　続いて、図面を参照しつつ、第１の実施形態に係るエレベータシステムの動作の概略を説明する。 [Outline of operation]
Subsequently, the outline of the operation of the elevator system according to the first embodiment will be described with reference to the drawings.
　エレベータシステムの利用者は、事前に利用者登録を行う（図３参照）。利用者は、利用者端末５０を操作して、自身の顔画像（生体情報）とエレベータ利用に関する基本情報をサーバ装置１０に入力する。エレベータ利用に関する基本情報には、利用者の住居階、勤務するオフィス階等の情報が例示される。第１の実施形態では、利用者は、住居階を基本情報としてサーバ装置１０に入力する場合について説明する。 Elevator system users register as users in advance (see Fig. 3). The user operates the user terminal 50 to input his / her face image (biological information) and basic information regarding the use of the elevator into the server device 10. Information on the user's residence floor, office floor, etc. is exemplified as the basic information regarding the use of the elevator. In the first embodiment, the user describes a case where the residential floor is input to the server device 10 as basic information.
　顔画像、基本情報を取得すると、サーバ装置１０は、利用者を特定するためのＩＤ（Identifier）を生成する。サーバ装置１０は、取得した顔画像から特徴量（生体情報）を生成する。サーバ装置１０は、生成したＩＤ、特徴量及び基本情報（住居階）を対応付けて記憶する。サーバ装置１０は、生成したＩＤを利用者端末５０に払い出す。 When the face image and basic information are acquired, the server device 10 generates an ID (Identifier) for identifying the user. The server device 10 generates a feature amount (biological information) from the acquired face image. The server device 10 stores the generated ID, feature amount, and basic information (residential floor) in association with each other. The server device 10 pays out the generated ID to the user terminal 50.
　なお、利用者の生体情報には、例えば、顔、指紋、掌紋、声紋、静脈、網膜、瞳の虹彩の模様（パターン）といった個人に固有の身体的特徴から計算されるデータ（特徴量）が例示される。あるいは、利用者の生体情報は、顔画像、指紋画像等の画像データであってもよい。利用者の生体情報は、利用者の身体的特徴を情報として含むものであればよい。本願開示では、人の「顔」に関する生体情報を用いる場合について説明する。 The user's biological information includes data (feature amount) calculated from individual physical characteristics such as a face, fingerprint, palm print, voice print, vein, retina, and iris pattern (pattern) of the pupil. Illustrated. Alternatively, the biometric information of the user may be image data such as a face image and a fingerprint image. The biometric information of the user may be any information that includes the physical characteristics of the user. In the disclosure of the present application, a case where biometric information regarding a person's "face" is used will be described.
　利用者端末５０は、取得したＩＤを記憶する。 The user terminal 50 stores the acquired ID.
　利用者登録が終了すると、利用者は、生体認証又は所持する利用者端末５０によりエレベータを呼び出すことができる。 When the user registration is completed, the user can call the elevator by biometric authentication or the possessed user terminal 50.
　利用者によるエレベータの利用として、２つの状況が想定される。 Two situations are assumed for the use of the elevator by the user.
　第１の状況は、利用者が１階のエレベータホールに到着し、エレベータを使って住居階に移動する状況である。 The first situation is that the user arrives at the elevator hall on the first floor and uses the elevator to move to the residential floor.
　第２の状況は、利用者が住居階からエレベータに乗り込み、他の階（例えば、１階）に移動する場合である。 The second situation is when the user gets into the elevator from the residential floor and moves to another floor (for example, the first floor).
　以降の説明において、多くの利用者が頻繁に利用する階（例えば、１階）を「基本階」と表記する。第１の実施形態では、１階を基本階として説明するが建物の状況等によっては他の階が基本階となり得る。 In the following explanation, the floor frequently used by many users (for example, the first floor) will be referred to as the "basic floor". In the first embodiment, the first floor will be described as the basic floor, but other floors may be the basic floor depending on the situation of the building and the like.
［第１の状況：住居階へ移動］
　図４は、利用者が基本階（１階）から住居階に移動する際のエレベータシステムの動作を説明するための図である。 [First situation: move to the residential floor]
FIG. 4 is a diagram for explaining the operation of the elevator system when the user moves from the basic floor (first floor) to the residential floor.
　利用者は、１階のエレベータホールに到着すると、サイネージ２０の前に移動する。サイネージ２０は、当該利用者の存在を検出し、その旨をサーバ装置１０に通知する。サイネージ２０は、利用者を検出すると「利用者検出通知」をサーバ装置１０に送信する。 When the user arrives at the elevator hall on the 1st floor, he / she moves in front of the signage 20. The signage 20 detects the existence of the user and notifies the server device 10 to that effect. When the signage 20 detects a user, it transmits a "user detection notification" to the server device 10.
　利用者検出通知を受信すると、サーバ装置１０は、制御装置３０に対してエレベータ制御情報（単に、制御情報とも表記する）を送信する。 Upon receiving the user detection notification, the server device 10 transmits elevator control information (also simply referred to as control information) to the control device 30.
　エレベータ制御情報には、エレベータの待機者が居る階（エレベータを呼び出している階；以下、呼出階と表記する）と利用者を乗せたエレベータが向かう階（以下、行先階と表記する）に関する情報が設定可能である。第１の状況（住居階への移動）の場合には、呼出階に１階が設定される。行先階には何も設定されない（行先階未定が設定される）。サーバ装置１０は、呼出階を含むエレベータ制御情報を制御装置３０に送信する。 The elevator control information includes information on the floor where the elevator waiters are located (the floor calling the elevator; hereinafter referred to as the calling floor) and the floor on which the elevator carrying the user is heading (hereinafter referred to as the destination floor). Can be set. In the first situation (movement to the residential floor), the first floor is set as the calling floor. Nothing is set on the destination floor (destination floor undecided is set). The server device 10 transmits elevator control information including the calling floor to the control device 30.
　制御装置３０は、エレベータ制御情報に従いエレベータを制御する。制御装置３０は、呼出階である１階にエレベータを移動させる。利用者は、１階に到着したエレベータに乗り込む。 The control device 30 controls the elevator according to the elevator control information. The control device 30 moves the elevator to the first floor, which is the calling floor. The user gets on the elevator that arrives on the first floor.
　サーバ装置１０は、エレベータ制御情報を制御装置３０に送信した後、カメラ装置４０から画像データを定期的又は所定のタイミングで取得する。サーバ装置１０は、取得した画像データから顔画像の抽出を試みる。顔画像の抽出に成功すると、サーバ装置１０は、抽出した顔画像を用いた照合処理（１対Ｎ照合；Ｎは正の整数、以下同じ）を実行する。サーバ装置１０は、取得した生体情報と事前登録された生体情報を用いて照合処理を実行し、エレベータに乗り込んだ利用者を特定する。サーバ装置１０は、特定した利用者の住居階をデータベースから取得する。 After transmitting the elevator control information to the control device 30, the server device 10 acquires image data from the camera device 40 periodically or at a predetermined timing. The server device 10 attempts to extract a face image from the acquired image data. If the extraction of the face image is successful, the server device 10 executes a collation process (1 to N collation; N is a positive integer, the same applies hereinafter) using the extracted face image. The server device 10 executes a collation process using the acquired biometric information and the pre-registered biometric information, and identifies the user who has boarded the elevator. The server device 10 acquires the residential floor of the specified user from the database.
　サーバ装置１０は、特定した利用者の住居階を行先階に設定したエレベータ制御情報を制御装置３０に送信する。呼出階には何も設定されない。 The server device 10 transmits elevator control information in which the specified user's residence floor is set as the destination floor to the control device 30. Nothing is set on the call floor.
　制御装置３０は、エレベータ制御情報により指示された行先階（住居階）にエレベータを移動させる。 The control device 30 moves the elevator to the destination floor (residential floor) instructed by the elevator control information.
　なお、第１の状況で制御装置３０に送られるエレベータ制御情報では、呼出階と行先階が区別されていなくともよい。つまり、エレベータ制御情報に含まれる階数に関する情報は、エレベータの向かう階と解釈されてもよい。この場合、呼出階と行先階の区別は不要である。 In the elevator control information sent to the control device 30 in the first situation, the calling floor and the destination floor do not have to be distinguished. That is, the information regarding the number of floors included in the elevator control information may be interpreted as the floor to which the elevator is heading. In this case, it is not necessary to distinguish between the calling floor and the destination floor.
　制御装置３０は、最初のエレベータ制御情報（呼出階が設定されたエレベータ制御情報）を取得すると、エレベータ稼働情報（単に、稼働情報とも表記する）をサーバ装置１０に送信する。制御装置３０は、制御情報受信時のエレベータの稼働状況を「エレベータ稼働情報」としてサーバ装置１０に報告する。例えば、制御装置３０は、エレベータの状態（移動中、停止中）、移動方向（上階に移動、下階に移動）、停止階等に関する情報をエレベータ稼働情報としてサーバ装置１０に送信する。 When the control device 30 acquires the first elevator control information (elevator control information for which the calling floor is set), the control device 30 transmits the elevator operation information (also simply referred to as operation information) to the server device 10. The control device 30 reports the operating status of the elevator at the time of receiving the control information to the server device 10 as "elevator operation information". For example, the control device 30 transmits information about the elevator status (moving, stopped), moving direction (moving to the upper floor, moving to the lower floor), the stopped floor, etc. to the server device 10 as elevator operation information.
　サーバ装置１０は、取得したエレベータ稼働情報に基づいてエレベータの到着予想時刻を計算する。サーバ装置１０は、計算した到着予想時刻に基づいて「エレベータ情報」を生成する。エレベータ情報は、エレベータを呼び出した利用者に提示される情報である。例えば、エレベータが呼出階（サイネージ２０が設置された基本階；１階）に到着するまでの待ち時間等がエレベータ情報に該当する。 The server device 10 calculates the estimated arrival time of the elevator based on the acquired elevator operation information. The server device 10 generates "elevator information" based on the calculated estimated arrival time. Elevator information is information presented to the user who called the elevator. For example, the waiting time until the elevator arrives at the calling floor (the basic floor where the signage 20 is installed; the first floor) corresponds to the elevator information.
　サーバ装置１０は、生成したエレベータ情報をサイネージ２０に送信する。 The server device 10 transmits the generated elevator information to the signage 20.
　サイネージ２０は、受信したエレベータ情報を表示する。 The signage 20 displays the received elevator information.
　このように、１階に到着した利用者は、特段の操作をすることなく、住居階に移動することができる。つまり、当該利用者は、エレベータを呼び出すためのボタンを押下したり、住居階のボタンを押下したりする必要はない。なお、エレベータは、「〇〇階に向かいます。異なる階への移動をご希望の場合には行先階ボタンを押してください」等の音声を出力したりメッセージを表示したりする。このような対応により、住居階以外のフロアーに移動したい利用者の要望に応えることができる。また、住民以外の利用者（例えば、宅配業者）は目的とする階の行先ボタンを迷いなく押下することができる。 In this way, the user who arrived on the first floor can move to the residential floor without any special operation. That is, the user does not need to press the button for calling the elevator or the button on the residential floor. In addition, the elevator outputs a voice such as "Go to the XX floor. If you want to move to a different floor, please press the destination floor button" or display a message. With such a response, it is possible to meet the demands of users who want to move to a floor other than the residential floor. In addition, users other than residents (for example, a delivery company) can press the destination button on the target floor without hesitation.
［第２の状況：住居階から移動］
　図５は、利用者が住居階から移動する際のエレベータシステムの動作を説明するための図である。 [Second situation: move from the residential floor]
FIG. 5 is a diagram for explaining the operation of the elevator system when the user moves from the residential floor.
　利用者は、利用者端末５０を操作して、エレベータを住居階に呼び出す。具体的には、利用者は、利用者端末５０にエレベータに乗って移動する階（エレベータを降りる階；行先階）を入力する。利用者端末５０は、サーバ装置１０から払い出されたＩＤと行先階に関する情報を含むエレベータ呼出要求（単に、呼出要求とも表記する）を送信する。 The user operates the user terminal 50 to call the elevator to the residential floor. Specifically, the user inputs to the user terminal 50 the floor on which the elevator is moved (the floor where the elevator is exited; the destination floor). The user terminal 50 transmits an elevator call request (also simply referred to as a call request) including information regarding the ID and the destination floor issued from the server device 10.
　エレベータ呼出要求を受信したサーバ装置１０は、ＩＤに基づいて、データベース（後述する利用者情報データベース）に事前登録された利用者のなかからエレベータ呼出者を特定する。サーバ装置１０は、特定されたエレベータ呼出者の住居階をデータベースから読み出す。サーバ装置１０は、呼出階に当該読み出した住居階、利用者端末５０から取得した行先階を設定し、エレベータ制御情報を制御装置３０に送信する。 The server device 10 that has received the elevator call request identifies the elevator caller from the users pre-registered in the database (user information database described later) based on the ID. The server device 10 reads the residential floor of the identified elevator caller from the database. The server device 10 sets the read-out residential floor and the destination floor acquired from the user terminal 50 on the calling floor, and transmits elevator control information to the control device 30.
　制御装置３０は、エレベータ制御情報に基づいてエレベータを制御する。即ち、制御装置３０は、エレベータ呼出者の待機する住居階まで移動する。また、制御装置３０は、エレベータ稼働情報をサーバ装置１０に送信する。 The control device 30 controls the elevator based on the elevator control information. That is, the control device 30 moves to the residential floor where the elevator caller waits. Further, the control device 30 transmits elevator operation information to the server device 10.
　サーバ装置１０は、受信したエレベータ稼働情報に基づいてエレベータの到着予想時刻を計算する。サーバ装置１０は、到着予想時刻が近づいてくると利用者（エレベータ呼出者）の所持する利用者端末５０にエレベータ到着通知（単に到着通知とも表記する）を送信する。 The server device 10 calculates the estimated arrival time of the elevator based on the received elevator operation information. When the estimated arrival time is approaching, the server device 10 transmits an elevator arrival notification (also referred to simply as an arrival notification) to the user terminal 50 possessed by the user (elevator caller).
　エレベータ到着通知を受信した利用者端末５０は、エレベータの到着を利用者に通知する。利用者は、エレベータホールに移動し、到着したエレベータに乗車する。制御装置３０は、利用者を乗せたエレベータを行先階へ移動する。 The user terminal 50 that has received the elevator arrival notification notifies the user of the arrival of the elevator. The user moves to the elevator hall and gets on the elevator that has arrived. The control device 30 moves the elevator carrying the user to the destination floor.
　カメラ装置４０は、エレベータ内部を撮像することで得られる画像データを定期的又は予め定めたタイミングでサーバ装置１０に送信する。 The camera device 40 transmits image data obtained by photographing the inside of the elevator to the server device 10 periodically or at a predetermined timing.
　サーバ装置１０は、カメラ装置４０から取得した画像データを解析することで、エレベータ呼出者が本当にエレベータに乗車したか否かを判定する。なお、以降の説明において、当該エレベータの乗車に関する判定を「エレベータ乗車判定」又は単に「乗車判定」と表記する。エレベータ乗車判定の詳細は後述する。 The server device 10 analyzes the image data acquired from the camera device 40 to determine whether or not the elevator caller really got on the elevator. In the following description, the determination regarding the boarding of the elevator is referred to as "elevator boarding determination" or simply "boarding determination". The details of the elevator boarding determination will be described later.
　乗車判定の結果、エレベータ呼出者がエレベータに乗車していないと判断された場合には、サーバ装置１０は、当該エレベータ不使用の事実をデータベースに記憶する。サーバ装置１０は、利用者がエレベータを呼び出した際（呼出要求を受信した際）、当該利用者のエレベータ不使用状況を確認する。サーバ装置１０は、度重なる不使用が認められる利用者に関してはエレベータの呼び出しを拒否する。 If it is determined that the elevator caller is not in the elevator as a result of the boarding determination, the server device 10 stores the fact that the elevator is not used in the database. When the user calls the elevator (when the call request is received), the server device 10 confirms the elevator non-use status of the user. The server device 10 rejects the elevator call for a user who is found to be repeatedly unused.
　続いて、第１の実施形態に係るエレベータシステムに含まれる各装置の詳細について説明する。 Subsequently, the details of each device included in the elevator system according to the first embodiment will be described.
［サーバ装置］
　図６は、第１の実施形態に係るサーバ装置１０の処理構成（処理モジュール）の一例を示す図である。図６を参照すると、サーバ装置１０は、通信制御部２０１と、利用者登録部２０２と、検出通知処理部２０３と、呼出要求処理部２０４と、エレベータ制御部２０５と、不使用管理部２０６と、情報提供部２０７と、記憶部２０８と、を備える。 [Server device]
FIG. 6 is a diagram showing an example of a processing configuration (processing module) of the server device 10 according to the first embodiment. Referring to FIG. 6, the server device 10 includes a communication control unit 201, a user registration unit 202, a detection notification processing unit 203, a call request processing unit 204, an elevator control unit 205, and a non-use management unit 206. , Information providing unit 207, and storage unit 208.
　通信制御部２０１は、他の装置との間の通信を制御する手段である。例えば、通信制御部２０１は、サイネージ２０からデータ（パケット）を受信する。また、通信制御部２０１は、サイネージ２０に向けてデータを送信する。通信制御部２０１は、他の装置から受信したデータを他の処理モジュールに引き渡す。通信制御部２０１は、他の処理モジュールから取得したデータを他の装置に向けて送信する。このように、他の処理モジュールは、通信制御部２０１を介して他の装置とデータの送受信を行う。 The communication control unit 201 is a means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the signage 20. Further, the communication control unit 201 transmits data to the signage 20. The communication control unit 201 passes the data received from the other device to the other processing module. The communication control unit 201 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from the other device via the communication control unit 201.
　利用者登録部２０２は、上述の利用者登録を実現する手段である。利用者登録部２０２は、任意の手段を用いて上記２つの情報（顔画像、基本情報）を取得する。例えば、利用者登録部２０２は、顔画像や基本情報を入力するためのＧＵＩ（Graphical User Interface）や入力フォームを利用者端末５０に表示する。 The user registration unit 202 is a means for realizing the above-mentioned user registration. The user registration unit 202 acquires the above two pieces of information (face image, basic information) by any means. For example, the user registration unit 202 displays a GUI (Graphical User Interface) for inputting a face image and basic information and an input form on the user terminal 50.
　例えば、利用者登録部２０２は、図７に示すようなＧＵＩを利用者端末５０に表示する。例えば、利用者は、図７に示す「ファイル選択」ボタンを押下し、システムに登録する顔画像の画像データを指定する。指定された顔画像は、プレビュー領域に表示される（図７では選択顔画像として表示されている）。プレビューされた顔画像を登録する際には、利用者は「決定」ボタンを押下する。 For example, the user registration unit 202 displays a GUI as shown in FIG. 7 on the user terminal 50. For example, the user presses the "file selection" button shown in FIG. 7 and specifies the image data of the face image to be registered in the system. The designated face image is displayed in the preview area (displayed as a selected face image in FIG. 7). When registering the previewed face image, the user presses the "OK" button.
　顔画像を取得すると、利用者登録部２０２は、エレベータ利用に関する基本情報を取得する。例えば、利用者登録部２０２は、図８に示すようなＧＵＩを利用者端末５０に表示する。利用者は、住居階を入力し、「決定」ボタンを押下する。 When the face image is acquired, the user registration unit 202 acquires basic information regarding the use of the elevator. For example, the user registration unit 202 displays a GUI as shown in FIG. 8 on the user terminal 50. The user inputs the residential floor and presses the "OK" button.
　図７や図８に示すＧＵＩを介して利用者から顔画像と基本情報を取得すると、利用者登録部２０２は、当該利用者を識別するためのＩＤを生成する。例えば、利用者登録部２０２は、利用者登録のたびに一意な値を採番しＩＤ（ユーザＩＤ）を生成する。 When the face image and basic information are acquired from the user via the GUI shown in FIGS. 7 and 8, the user registration unit 202 generates an ID for identifying the user. For example, the user registration unit 202 assigns a unique value each time a user is registered and generates an ID (user ID).
　次に、利用者登録部２０２は、取得した顔画像から特徴量（複数の特徴量からなる特徴ベクトル）を生成する。なお、特徴量の生成処理に関しては既存の技術を用いることができるのでその詳細な説明を省略する。例えば、利用者登録部２０２は、顔画像から目、鼻、口等を特徴点として抽出する。その後、利用者登録部２０２は、特徴点それぞれの位置や各特徴点間の距離を特徴量として計算し、複数の特徴量からなる特徴ベクトルを生成する。 Next, the user registration unit 202 generates a feature amount (feature vector composed of a plurality of feature amounts) from the acquired face image. Since existing techniques can be used for the feature quantity generation process, detailed description thereof will be omitted. For example, the user registration unit 202 extracts eyes, nose, mouth, and the like as feature points from the face image. After that, the user registration unit 202 calculates the position of each feature point and the distance between each feature point as a feature quantity, and generates a feature vector composed of a plurality of feature quantities.
　ＩＤ及び特徴量を生成すると、利用者登録部２０２は、ＩＤ、特徴量（生体情報）及び基本情報（住居階）を対応付けて記憶する。具体的には、利用者登録部２０２は、利用者情報データベースに新規なエントリを追加し、上記情報を記憶する（図９参照）。 When the ID and the feature amount are generated, the user registration unit 202 stores the ID, the feature amount (biological information) and the basic information (residential floor) in association with each other. Specifically, the user registration unit 202 adds a new entry to the user information database and stores the above information (see FIG. 9).
　検出通知処理部２０３は、サイネージ２０から取得した利用者検出通知を処理する手段である。利用者検出通知を受信すると、検出通知処理部２０３は、エレベータ制御部２０５に基本階（１階）を呼出階として通知する。検出通知処理部２０３は、当該通知により、エレベータ制御部２０５に対してエレベータを呼出階に移動させるように指示する。 The detection notification processing unit 203 is a means for processing the user detection notification acquired from the signage 20. Upon receiving the user detection notification, the detection notification processing unit 203 notifies the elevator control unit 205 of the basic floor (first floor) as the calling floor. The detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the calling floor by the notification.
　エレベータ制御部２０５に呼出階を通知したことに応じて、検出通知処理部２０３は、カメラ装置４０から画像データを取得する。検出通知処理部２０３は、取得した画像データから顔画像（顔領域）の抽出を試みる。顔画像の抽出に成功すると、検出通知処理部２０３は、抽出した生体情報（顔画像）を用いた照合処理を行う。 In response to notifying the elevator control unit 205 of the call floor, the detection notification processing unit 203 acquires image data from the camera device 40. The detection notification processing unit 203 attempts to extract a face image (face area) from the acquired image data. When the face image is successfully extracted, the detection notification processing unit 203 performs collation processing using the extracted biometric information (face image).
　検出通知処理部２０３は、画像データから抽出された顔画像から特徴量を生成する。検出通知処理部２０３は、生成した特徴量を照合側の特徴量、利用者情報データベースに格納された特徴量を登録側の特徴量にそれぞれ設定し、１対Ｎ照合を実行する。具体的には、検出通知処理部２０３は、照合側と複数の登録側それぞれの特徴量との間の類似度を計算する。当該類似度には、カイ二乗距離やユークリッド距離等を用いることができる。なお、距離が離れているほど類似度は低く、距離が近いほど類似度が高い。 The detection notification processing unit 203 generates a feature amount from the face image extracted from the image data. The detection notification processing unit 203 sets the generated feature amount as the feature amount on the collation side and the feature amount stored in the user information database as the feature amount on the registration side, and executes one-to-N collation. Specifically, the detection notification processing unit 203 calculates the degree of similarity between the matching side and the feature quantities of each of the plurality of registered sides. For the similarity, a chi-square distance, an Euclidean distance, or the like can be used. The farther the distance is, the lower the similarity is, and the closer the distance is, the higher the similarity is.
　検出通知処理部２０３は、利用者情報データベースに登録された複数の特徴量のうち、照合対象の特徴量との間の類似度が所定の値以上の特徴量が存在するか否かを判定する。即ち、検出通知処理部２０３は、１階（基本階；サイネージ２０が設置された階）からエレベータに乗り込んだ人物がマンション等の住人（事前登録された利用者）であるか否かを判定する。 The detection notification processing unit 203 determines whether or not, among the plurality of feature quantities registered in the user information database, there is a feature quantity whose similarity with the feature quantity to be collated is equal to or higher than a predetermined value. .. That is, the detection notification processing unit 203 determines whether or not the person who boarded the elevator from the first floor (basic floor; the floor where the signage 20 is installed) is a resident of an apartment or the like (pre-registered user). ..
　上記のような特徴量が存在しない場合には、検出通知処理部２０３は、特段の動作を行わない。即ち、マンション等の住人以外の利用者がエレベータに乗り込んだ場合には、検出通知処理部２０３は、エレベータを１階に移動させることに留まる。 If the above feature amount does not exist, the detection notification processing unit 203 does not perform any special operation. That is, when a user other than a resident of a condominium or the like gets into the elevator, the detection notification processing unit 203 only moves the elevator to the first floor.
　上記のような特徴量が存在する場合には、検出通知処理部２０３は、類似度が最も高いエントリの住居階を利用者情報データベースから読み出す。即ち、検出通知処理部２０３は、生体認証（生体情報を使った照合処理）により、認証成功者の住居階を特定する。 When the above features exist, the detection notification processing unit 203 reads out the residential floor of the entry having the highest degree of similarity from the user information database. That is, the detection notification processing unit 203 identifies the residential floor of the successful authentication person by biometric authentication (verification processing using biometric information).
　検出通知処理部２０３は、特定した住居階を行先階としてエレベータ制御部２０５に通知する。検出通知処理部２０３は、当該通知により、エレベータ制御部２０５に対してエレベータを行先階に移動させるように指示する。 The detection notification processing unit 203 notifies the elevator control unit 205 with the specified residential floor as the destination floor. The detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the destination floor by the notification.
　このように、検出通知処理部２０３は、マンションの住人等（事前登録された複数の利用者）が頻繁に利用する基本階に設置されたサイネージ２０から利用者検出通知を受信する。検出通知処理部２０３は、当該通知を受信したことに応じて、基本階にエレベータを移動させるようにエレベータ制御部２０５に指示する。また、検出通知処理部２０３は、基本階に移動したエレベータに乗り込んだ利用者が事前登録された利用者か否か（利用者情報データベースに記憶された利用者か否か）を判定する。検出通知処理部２０３は、基本階に移動したエレベータに乗り込んだ利用者が事前登録された利用者である場合には、基本階に移動したエレベータに乗り込んだ利用者の居住階にエレベータを移動させるようにエレベータ制御部２０５に指示する。 In this way, the detection notification processing unit 203 receives the user detection notification from the signage 20 installed on the basic floor, which is frequently used by the residents of the condominium (multiple pre-registered users). The detection notification processing unit 203 instructs the elevator control unit 205 to move the elevator to the basic floor in response to receiving the notification. Further, the detection notification processing unit 203 determines whether or not the user who boarded the elevator moved to the basic floor is a pre-registered user (whether or not the user is stored in the user information database). If the user who boarded the elevator moved to the basic floor is a pre-registered user, the detection notification processing unit 203 moves the elevator to the residential floor of the user who boarded the elevator moved to the basic floor. Is instructed to the elevator control unit 205.
　呼出要求処理部２０４は、利用者端末５０から取得するエレベータ呼出要求を処理する手段である。エレベータ呼出要求にはエレベータの行先階が含まれ、呼出要求処理部２０４は、当該呼出要求を処理する。呼出要求処理部２０４は、エレベータ呼出要求からＩＤを抽出する。呼出要求処理部２０４は、当該抽出したＩＤをキーとして利用者情報データベースを検索し、対応するエントリを特定する。 The call request processing unit 204 is a means for processing an elevator call request acquired from the user terminal 50. The elevator call request includes the destination floor of the elevator, and the call request processing unit 204 processes the call request. The call request processing unit 204 extracts an ID from the elevator call request. The call request processing unit 204 searches the user information database using the extracted ID as a key, and identifies the corresponding entry.
　呼出要求処理部２０４は、エレベータ呼出者に関するエレベータの不使用の状況に応じて、エレベータの呼び出し可否（エレベータの利用可否）を判定する。呼出要求処理部２０４は、エレベータの不使用状況が所定の条件を満たす場合には、エレベータの呼び出しを拒否する。具体的には、呼出要求処理部２０４は、上記特定したエントリの不使用フィールドに設定された不使用回数を読み出す。呼出要求処理部２０４は、当該読み出した不使用回数が所定の値より多い場合には、エレベータ呼出者の要求（エレベータ呼出要求）を拒否する。この場合、呼出要求処理部２０４は、エレベータ呼出要求の送信元である利用者端末５０に対して否定応答（エレベータ呼出拒否）を送信する。 The call request processing unit 204 determines whether or not the elevator can be called (whether or not the elevator can be used) according to the status of the elevator not being used for the elevator caller. The call request processing unit 204 rejects the elevator call when the elevator non-use status satisfies a predetermined condition. Specifically, the call request processing unit 204 reads out the number of unused times set in the unused field of the specified entry. The call request processing unit 204 rejects the elevator caller's request (elevator call request) when the read non-use count is greater than a predetermined value. In this case, the call request processing unit 204 transmits a negative response (elevator call refusal) to the user terminal 50, which is the source of the elevator call request.
　読み出した不使用回数が所定の値以下の場合には、呼出要求処理部２０４は、上記特定されたエントリの住居階フィールドに設定された住居階と、エレベータ呼出要求から抽出した行先階と、をエレベータ制御部２０５に引き渡す。また、呼出要求処理部２０４は、上記特定されたエントリのＩＤ、特徴量を不使用管理部２０６に引き渡す。 When the number of times of non-use read is less than or equal to a predetermined value, the call request processing unit 204 sets the residential floor set in the residential floor field of the specified entry and the destination floor extracted from the elevator call request. Hand over to the elevator control unit 205. Further, the call request processing unit 204 passes the ID and feature amount of the specified entry to the non-use management unit 206.
　エレベータ制御部２０５は、エレベータ制御情報を制御装置３０に送信することで、エレベータを制御する手段である。エレベータ制御部２０５は、エレベータをエレベータ呼出者が待機する呼出階に呼び出し、呼び出されたエレベータを行先階（エレベータ呼出要求に含まれる行先階、又は、エレベータ呼出者の住居階）に移動させる。 The elevator control unit 205 is a means for controlling the elevator by transmitting elevator control information to the control device 30. The elevator control unit 205 calls the elevator to the calling floor where the elevator caller waits, and moves the called elevator to the destination floor (the destination floor included in the elevator call request or the elevator caller's residence floor).
　検出通知処理部２０３から基本階（１階）を呼出階として取得した場合には、エレベータ制御部２０５は、呼出階に基本階（１階）を設定したエレベータ制御情報を制御装置３０に送信する。検出通知処理部２０３から住居階を行先階として取得した場合には、エレベータ制御部２０５は、行先階に住居階を設定したエレベータ制御情報を制御装置３０に送信する。なお、システムの管理者等は、基本階（サイネージ２０が設置された階）に関する情報を予めサーバ装置１０に登録しておく。 When the basic floor (1st floor) is acquired from the detection notification processing unit 203 as the calling floor, the elevator control unit 205 transmits the elevator control information in which the basic floor (1st floor) is set as the calling floor to the control device 30. .. When the residential floor is acquired from the detection notification processing unit 203 as the destination floor, the elevator control unit 205 transmits the elevator control information in which the residential floor is set to the destination floor to the control device 30. The system administrator or the like registers information about the basic floor (the floor on which the signage 20 is installed) in the server device 10 in advance.
　呼出要求処理部２０４から住居階、行先階等を取得した場合には、エレベータ制御部２０５は、呼出階に住居階、行先階に呼出要求処理部２０４から取得した行先階を設定し、エレベータ制御情報を制御装置３０に送信する。 When the residential floor, destination floor, etc. are acquired from the call request processing unit 204, the elevator control unit 205 sets the residential floor on the call floor and the destination floor acquired from the call request processing unit 204 on the destination floor, and controls the elevator. Information is transmitted to the control device 30.
　エレベータ制御部２０５は、制御装置３０から取得したエレベータ稼働情報を情報提供部２０７に引き渡す。 The elevator control unit 205 delivers the elevator operation information acquired from the control device 30 to the information providing unit 207.
　不使用管理部２０６は、エレベータ呼出者の生体情報（顔画像、特徴量）を用いて、当該エレベータ呼出者により呼び出されたエレベータの不使用の状況を管理する手段である。不使用管理部２０６は、エレベータの不使用回数によりエレベータの不使用状況を管理する。 The non-use management unit 206 is a means for managing the non-use status of the elevator called by the elevator caller by using the biological information (face image, feature amount) of the elevator caller. The non-use management unit 206 manages the non-use status of the elevator according to the number of times the elevator is not used.
　呼出要求処理部２０４からの通知が契機となってエレベータ制御情報が送信された後に、不使用管理部２０６は、エレベータ乗車判定を行う。 After the elevator control information is transmitted triggered by the notification from the call request processing unit 204, the non-use management unit 206 determines the elevator boarding.
　不使用管理部２０６は、カメラ装置４０から画像データを取得する。不使用管理部２０６は、当該画像データから顔画像の抽出を試みる。顔画像の抽出に成功すると、不使用管理部２０６は、当該抽出された顔画像から特徴量を生成する。不使用管理部２０６は、当該生成された特徴量とエレベータ呼出者の特徴量（呼出要求処理部２０４から取得した特徴量）を用いた照合（１対１照合）を実行する。 The non-use management unit 206 acquires image data from the camera device 40. The non-use management unit 206 attempts to extract a face image from the image data. If the face image is successfully extracted, the non-use management unit 206 generates a feature amount from the extracted face image. The non-use management unit 206 executes collation (one-to-one collation) using the generated feature amount and the feature amount of the elevator caller (feature amount acquired from the call request processing unit 204).
　２つの特徴量から計算された類似度が所定の閾値よりも大きければ、不使用管理部２０６は、カメラ装置４０から取得した画像データに写る人物はエレベータ呼出者であると判定する。つまり、この場合、不使用管理部２０６は、エレベータ呼出者は自分で呼び出したエレベータに乗り込んだと判定する（乗車判定は成功）。 If the similarity calculated from the two feature quantities is larger than a predetermined threshold value, the non-use management unit 206 determines that the person shown in the image data acquired from the camera device 40 is the elevator caller. That is, in this case, the non-use management unit 206 determines that the elevator caller has boarded the elevator that he / she has called (the boarding determination is successful).
　２つの特徴量の類似度が所定の閾値以下であれば、不使用管理部２０６は、カメラ装置４０から取得した画像データに写る人物はエレベータ呼出者ではないと判定する。この場合、不使用管理部２０６は、エレベータ乗車判定を予め定められた期間（例えば、到着予想時刻から所定時間経過するまで）、繰り返す。所定期間の間に乗車判定に成功しなければ、不使用管理部２０６は、エレベータ呼出者は呼び出したエレベータに乗り込んでいないと判定する（乗車判定は失敗）。 If the similarity between the two feature quantities is equal to or less than a predetermined threshold value, the non-use management unit 206 determines that the person shown in the image data acquired from the camera device 40 is not the elevator caller. In this case, the non-use management unit 206 repeats the elevator boarding determination for a predetermined period (for example, until a predetermined time elapses from the estimated arrival time). If the boarding determination is not successful within the predetermined period, the non-use management unit 206 determines that the elevator caller has not boarded the called elevator (boarding determination fails).
　乗車判定に失敗すると、不使用管理部２０６は、利用者情報データベースにアクセスし、エレベータ呼出者の不使用回数をインクリメントする（１を加算する）。乗車判定に失敗した場合には、不使用管理部２０６は、エレベータ呼出者（利用者端末５０）に、無駄なエレベータ呼出を控えるようなメッセージを送信してもよい。 If the boarding determination fails, the non-use management unit 206 accesses the user information database and increments the number of non-uses of the elevator caller (adds 1). If the boarding determination fails, the non-use management unit 206 may send a message to the elevator caller (user terminal 50) to refrain from usingless elevator calls.
　このように、不使用管理部２０６は、エレベータの内部から撮影された画像データに含まれる生体情報とエレベータ呼出者の生体情報を用いた１対１照合を実行することで、エレベータ呼出者がエレベータに乗車したか否かを判定する。不使用管理部２０６は、当該乗車判定結果に基づいてエレベータ呼出者によるエレベータの不使用を検出（判定）する。 In this way, the non-use management unit 206 executes one-to-one collation using the biometric information contained in the image data taken from the inside of the elevator and the biometric information of the elevator caller, so that the elevator caller can perform the elevator. Determine if you have boarded the elevator. The non-use management unit 206 detects (determines) the non-use of the elevator by the elevator caller based on the boarding determination result.
　なお、利用者情報データベースには、不使用が記憶された日時が登録されてもよい。この場合、不使用管理部２０６は、最後に不使用が記録されてから所定期間経過した場合には、不使用回数をクリア（初期化）してもよい。不使用管理部２０６は、過去にエレベータ不使用の事実が確認された利用者であっても、長期間経過した後は当該利用者によるエレベータ呼び出しを許可してもよい。即ち、不使用管理部２０６は、エレベータ呼出者によるエレベータの不使用から所定期間経過した後は、当該利用者に関するエレベータ不使用の事実を取り消してもよい。換言すれば、所定期間の間に所定回数、エレベータの不使用（いたずら）が認められれば、エレベータの呼び出しが停止される。 Note that the date and time when the non-use is stored may be registered in the user information database. In this case, the non-use management unit 206 may clear (initialize) the number of non-uses when a predetermined period has elapsed since the last non-use was recorded. The non-use management unit 206 may allow the user to call the elevator after a long period of time, even if the user has been confirmed to have not used the elevator in the past. That is, the non-use management unit 206 may cancel the fact that the elevator is not used for the user after a predetermined period has elapsed from the non-use of the elevator by the elevator caller. In other words, if the elevator is not used (mischievous) a predetermined number of times during a predetermined period, the elevator call is stopped.
　なお、検出通知処理部２０３や不使用管理部２０６による顔画像の検出処理や顔画像の抽出処理には既存の技術を用いることができるので詳細な説明を省略する。例えば、検出通知処理部２０３等は、ＣＮＮ（Convolutional Neural Network）により学習された学習モデルを用いて、画像データの中から顔画像（顔領域）を抽出してもよい。あるいは、検出通知処理部２０３等は、テンプレートマッチング等の手法を用いて顔画像を抽出してもよい。 Since the existing technology can be used for the face image detection process and the face image extraction process by the detection notification processing unit 203 and the non-use management unit 206, detailed description thereof will be omitted. For example, the detection notification processing unit 203 or the like may extract a face image (face region) from the image data by using a learning model learned by CNN (Convolutional Neural Network). Alternatively, the detection notification processing unit 203 or the like may extract a face image by using a technique such as template matching.
　情報提供部２０７は、サイネージ２０や利用者端末５０を介して利用者に情報を提供する手段である。具体的には、サーバ装置１０がサイネージ２０から利用者検出通知を取得した場合には、情報提供部２０７は、エレベータ情報を生成し、当該情報をサイネージ２０に送信する。サーバ装置１０が利用者端末５０からエレベータ呼出要求を受信した場合には、情報提供部２０７は、エレベータ到着通知を利用者端末５０に送信する。 The information providing unit 207 is a means for providing information to the user via the signage 20 or the user terminal 50. Specifically, when the server device 10 acquires the user detection notification from the signage 20, the information providing unit 207 generates elevator information and transmits the information to the signage 20. When the server device 10 receives the elevator call request from the user terminal 50, the information providing unit 207 transmits an elevator arrival notification to the user terminal 50.
　情報提供部２０７は、エレベータ制御部２０５を介して取得したエレベータ稼働情報に基づき、エレベータの到着予想時刻（エレベータが呼出階に到着する予想時刻）を算出する。例えば、エレベータが停止中の場合には、情報提供部２０７は、エレベータの現在位置（停止階）と呼出階の距離（階数）に応じて到着予想時刻を計算してもよい。あるいは、情報提供部２０７は、エレベータが稼働中の場合には、エレベータの現在位置と呼出階に加え、エレベータの移動方向を加味して到着予想時刻を計算してもよい。 The information providing unit 207 calculates the estimated arrival time of the elevator (estimated time when the elevator arrives at the calling floor) based on the elevator operation information acquired via the elevator control unit 205. For example, when the elevator is stopped, the information providing unit 207 may calculate the estimated arrival time according to the distance (number of floors) between the current position (stop floor) and the calling floor of the elevator. Alternatively, when the elevator is in operation, the information providing unit 207 may calculate the estimated arrival time in consideration of the moving direction of the elevator in addition to the current position and the calling floor of the elevator.
　情報提供部２０７は、エレベータの位置、移動方向、呼出階及びエレベータの移動時間を対応付けて記憶するテーブル情報を参照し、到着予想時刻を取得してもよい。この場合、情報提供部２０７は、エレベータの位置等から移動時間を特定し、現在時刻に移動時間を加算することで到着予想時刻を得ることができる。 The information providing unit 207 may acquire the estimated arrival time by referring to the table information stored in association with the elevator position, moving direction, calling floor, and elevator moving time. In this case, the information providing unit 207 can obtain the estimated arrival time by specifying the travel time from the position of the elevator or the like and adding the travel time to the current time.
　情報提供部２０７は、学習モデルを用いて移動時間を取得してもよい。管理者等は、エレベータ稼働情報（位置、移動方向等）と呼出階にラベル（移動時間）が付与された教師データを用意する。管理者等は、当該教師データを用いた機械学習を行い、学習モデルを生成する。学習モデルの生成には、サポートベクタマシン、ブースティングやニューラルネットワーク等の任意のアルゴリズムを用いることができる。なお、上記サポートベクタマシン等のアルゴリズムは公知の技術を使用することができるので、その説明を省略する。情報提供部２０７は、生成された学習モデルにエレベータの稼働情報や呼出階を入力することで、移動時間を取得してもよい。なお、学習モデルの生成や利用時に、時間帯の要素を加入してもよい。 The information providing unit 207 may acquire the travel time using the learning model. The administrator or the like prepares elevator operation information (position, movement direction, etc.) and teacher data with a label (movement time) on the calling floor. The manager or the like performs machine learning using the teacher data and generates a learning model. Any algorithm such as support vector machine, boosting or neural network can be used to generate the training model. Since known techniques can be used for algorithms such as the support vector machine, the description thereof will be omitted. The information providing unit 207 may acquire the travel time by inputting the elevator operation information and the calling floor into the generated learning model. A time zone element may be added when the learning model is generated or used.
　情報提供部２０７は、算出したエレベータ到着予想時刻に基づいて、エレベータ情報を送信したり、エレベータ到着通知を利用者端末５０に送信したりする。 The information providing unit 207 transmits elevator information and an elevator arrival notification to the user terminal 50 based on the calculated estimated elevator arrival time.
　エレベータ情報を生成する際には、情報提供部２０７は、到着予想時刻と現在時刻の差分を計算することで、利用者の待ち時間を計算する。情報提供部２０７は、当該計算された待ち時間を含むエレベータ情報をサイネージ２０に送信する。当該エレベータ情報の送信が、サイネージ２０が利用者検出通知を送信したことに対する応答となる。 When generating elevator information, the information providing unit 207 calculates the waiting time of the user by calculating the difference between the estimated arrival time and the current time. The information providing unit 207 transmits the elevator information including the calculated waiting time to the signage 20. The transmission of the elevator information is a response to the transmission of the user detection notification by the signage 20.
　あるいは、情報提供部２０７は、計算したエレベータ到着予想時刻をそのままエレベータ情報としてサイネージ２０に送信してもよい。 Alternatively, the information providing unit 207 may transmit the calculated estimated elevator arrival time to the signage 20 as it is as elevator information.
　エレベータ到着通知を送信する際には、情報提供部２０７は、到着予想時刻と現在時刻の差分が所定値よりも小さくなったら（到着予想時刻が近づいてきたら）、エレベータ到着通知を利用者端末５０に送信する。当該エレベータ到着通知の送信が、利用者端末５０が呼出要求を送信したことに対する応答（肯定応答）となる。 When transmitting the elevator arrival notification, the information providing unit 207 notifies the elevator arrival notification to the user terminal 50 when the difference between the estimated arrival time and the current time becomes smaller than the predetermined value (when the estimated arrival time is approaching). Send to. The transmission of the elevator arrival notification is a response (affirmative response) to the transmission of the call request by the user terminal 50.
　情報提供部２０７は、エレベータ到着通知の送信に先駆けて、エレベータ情報（エレベータの待ち時間等）を利用者端末５０に送信してもよい。この場合、利用者端末５０は、エレベータの待ち時間に関する情報を利用者に提供しつつ、エレベータの到着直前にエレベータ到着を利用者に知らせてもよい。 The information providing unit 207 may transmit elevator information (elevator waiting time, etc.) to the user terminal 50 prior to transmitting the elevator arrival notification. In this case, the user terminal 50 may notify the user of the arrival of the elevator immediately before the arrival of the elevator while providing the user with information regarding the waiting time of the elevator.
　記憶部２０８は、サーバ装置１０の動作に必要な情報を記憶する手段である。記憶部２０８には、利用者情報データベースが構築される。利用者情報データベースは、複数の利用者それぞれの生体情報、ＩＤ及びエレベータ不使用回数を対応付けて記憶する。 The storage unit 208 is a means for storing information necessary for the operation of the server device 10. A user information database is constructed in the storage unit 208. The user information database stores the biometric information, the ID, and the number of times the elevator is not used for each of the plurality of users in association with each other.
［サーバ装置の動作］
　続いて、図面を参照してサーバ装置１０の動作について説明する。 [Operation of server device]
Subsequently, the operation of the server device 10 will be described with reference to the drawings.
　図１０は、サイネージ２０から利用者検出通知を受信した場合のサーバ装置１０の動作の一例を示すフローチャートである。 FIG. 10 is a flowchart showing an example of the operation of the server device 10 when the user detection notification is received from the signage 20.
　サーバ装置１０は、サイネージ２０から利用者検出通知を受信する（ステップＳ１０１）。 The server device 10 receives the user detection notification from the signage 20 (step S101).
　サーバ装置１０は、基本階を呼出階とするエレベータ制御情報を制御装置３０に送信する（ステップＳ１０２）。制御装置３０は、当該エレベータ制御情報に従い、エレベータを呼出階（基本階；サイネージ２０が設置された階）に向かわせる。 The server device 10 transmits elevator control information with the basic floor as the calling floor to the control device 30 (step S102). The control device 30 directs the elevator to the calling floor (basic floor; the floor where the signage 20 is installed) according to the elevator control information.
　サーバ装置１０は、制御装置３０から取得するエレベータ稼働情報に基づいてエレベータの到着予想時刻を計算する（ステップＳ１０３）。 The server device 10 calculates the estimated arrival time of the elevator based on the elevator operation information acquired from the control device 30 (step S103).
　サーバ装置１０は、到着予想時刻に基づいてエレベータ情報を生成し、当該生成されたエレベータ情報をサイネージ２０に送信する（ステップＳ１０４）。 The server device 10 generates elevator information based on the estimated arrival time, and transmits the generated elevator information to the signage 20 (step S104).
　サーバ装置１０は、カメラ装置４０から画像データを取得し、顔画像が抽出できた場合には、照合処理を実行する（ステップＳ１０５）。サーバ装置１０は、当該照合処理によりエレベータに乗り込んだ人物がマンション等の住人（事前登録された利用者）であるか否かを判定する。 The server device 10 acquires image data from the camera device 40, and if a face image can be extracted, executes a collation process (step S105). The server device 10 determines whether or not the person who boarded the elevator by the collation process is a resident (pre-registered user) of a condominium or the like.
　住人がエレベータに乗り込んでいない場合（ステップＳ１０６、Ｎｏ分岐）、サーバ装置１０は特段の動作をせず、処理を終了する。 If the resident has not boarded the elevator (step S106, No branch), the server device 10 does not perform any particular operation and ends the process.
　住人がエレベータに乗り込んだ場合（ステップＳ１０６、Ｙｅｓ分岐）、サーバ装置１０は、ステップＳ１０５の処理により特定された住居階を行先階として含むエレベータ制御情報を制御装置３０に送信する（ステップＳ１０７）。制御装置３０は、当該エレベータ制御情報に従い、エレベータを行先階（事前登録された利用者の住居階）に向かわせる。 When a resident gets into the elevator (step S106, Yes branch), the server device 10 transmits elevator control information including the residential floor specified by the process of step S105 as the destination floor to the control device 30 (step S107). The control device 30 directs the elevator to the destination floor (pre-registered user's residential floor) according to the elevator control information.
　このように、サーバ装置１０は、複数の利用者（例えば、マンションの住民）が頻繁に利用する基本階に設置されたサイネージ２０から利用者検出通知を受信する。サーバ装置１０は、カメラ装置４０から得られる画像データを用いた照合処理によりエレベータに乗り込んだ利用者の中に事前登録された住民を検出すると、当該住民の住居階にエレベータを移動する。 In this way, the server device 10 receives the user detection notification from the signage 20 installed on the basic floor, which is frequently used by a plurality of users (for example, residents of the condominium). When the server device 10 detects a pre-registered resident among the users who have boarded the elevator by collation processing using the image data obtained from the camera device 40, the server device 10 moves the elevator to the residence floor of the resident.
　図１１は、利用者端末５０から呼出要求を受信した場合のサーバ装置１０の動作の一例を示すフローチャートである。 FIG. 11 is a flowchart showing an example of the operation of the server device 10 when a call request is received from the user terminal 50.
　サーバ装置１０は、利用者端末５０からエレベータ呼出要求を受信する（ステップＳ２０１）。 The server device 10 receives an elevator call request from the user terminal 50 (step S201).
　サーバ装置１０は、エレベータ呼出要求に含まれるＩＤからエレベータ呼出者を特定する（ステップＳ２０２）。 The server device 10 identifies the elevator caller from the ID included in the elevator call request (step S202).
　サーバ装置１０は、特定したエレベータ呼出者のエレベータ不使用回数と閾値を比較する。不使用回数が閾値より大きければ（ステップＳ２０３、Ｙｅｓ分岐）、サーバ装置１０は、エレベータの呼出を拒否する（ステップＳ２０４）。このように、サーバ装置１０は、エレベータ呼出者によるエレベータ不使用回数が所定の値よりも多い場合には、当該呼出者によるエレベータ呼出を拒否する。 The server device 10 compares the number of times the elevator is not used with the specified elevator caller and the threshold value. If the number of times of non-use is larger than the threshold value (step S203, Yes branch), the server device 10 rejects the elevator call (step S204). As described above, when the number of times the elevator is not used by the elevator caller is more than a predetermined value, the server device 10 rejects the elevator call by the caller.
　不使用回数が閾値以下であれば（ステップＳ２０３、Ｎｏ分岐）、サーバ装置１０は、制御装置３０に対してエレベータ制御情報を送信する（ステップＳ２０５）。 If the number of times of non-use is equal to or less than the threshold value (step S203, No branch), the server device 10 transmits elevator control information to the control device 30 (step S205).
　サーバ装置１０は、制御装置３０から取得するエレベータ稼働情報に基づいてエレベータの到着予想時刻を計算する（ステップＳ２０６）。 The server device 10 calculates the estimated arrival time of the elevator based on the elevator operation information acquired from the control device 30 (step S206).
　サーバ装置１０は、到着予想時刻に基づいてエレベータが呼出階に近いと判断した場合には、エレベータ到着通知を利用者端末５０に送信する（ステップＳ２０７）。 When the server device 10 determines that the elevator is close to the calling floor based on the estimated arrival time, the server device 10 transmits an elevator arrival notification to the user terminal 50 (step S207).
　サーバ装置１０は、エレベータ呼出者に関する乗車判定を行う。エレベータ呼出者がエレベータに乗車していないと判定された場合（乗車判定に失敗した場合；ステップＳ２０８、Ｎｏ分岐）、サーバ装置１０はエレベータ呼出者の不使用回数をインクリメントする（ステップＳ２０９）。 The server device 10 makes a boarding determination regarding the elevator caller. When it is determined that the elevator caller is not in the elevator (boarding determination fails; step S208, No branch), the server device 10 increments the number of times the elevator caller is not used (step S209).
　エレベータ呼出者がエレベータに乗車したと判定された場合（乗車判定に成功した場合；ステップＳ２０８、Ｙｅｓ分岐）、サーバ装置１０は特段の動作を行わず処理を終了する。 When it is determined that the elevator caller has boarded the elevator (successful boarding determination; step S208, Yes branch), the server device 10 does not perform any special operation and ends the process.
　このように、エレベータ呼出要求にはエレベータ呼出者のＩＤが含まれ、サーバ装置１０は、当該エレベータ呼出要求に含まれるＩＤを用いてエレベータ呼出者のエレベータ不使用回数を管理する。また、利用者情報データベースは、複数の利用者それぞれの呼出階を記憶する。サーバ装置１０は、エレベータ呼出要求に含まれるＩＤに基づいて特定された利用者の呼出階（当該ＩＤをキーとして検索された住居階）にエレベータを呼び出す。 As described above, the elevator call request includes the elevator caller's ID, and the server device 10 manages the elevator non-use count of the elevator caller using the ID included in the elevator call request. In addition, the user information database stores the call floors of each of the plurality of users. The server device 10 calls the elevator to the call floor of the user specified based on the ID included in the elevator call request (the residential floor searched using the ID as a key).
［サイネージ］
　図１２は、第１の実施形態に係るサイネージ２０の処理構成（処理モジュール）の一例を示す図である。図１２を参照すると、サイネージ２０は、通信制御部３０１と、利用者検出部３０２と、メッセージ出力部３０３と、記憶部３０４と、を備える。 [signage]
FIG. 12 is a diagram showing an example of a processing configuration (processing module) of the signage 20 according to the first embodiment. Referring to FIG. 12, the signage 20 includes a communication control unit 301, a user detection unit 302, a message output unit 303, and a storage unit 304.
　通信制御部３０１は、他の装置との間の通信を制御する手段である。例えば、通信制御部３０１は、サーバ装置１０からデータ（パケット）を受信する。また、通信制御部３０１は、サーバ装置１０に向けてデータを送信する。通信制御部３０１は、他の装置から受信したデータを他の処理モジュールに引き渡す。通信制御部３０１は、他の処理モジュールから取得したデータを他の装置に向けて送信する。このように、他の処理モジュールは、通信制御部３０１を介して他の装置とデータの送受信を行う。 The communication control unit 301 is a means for controlling communication with other devices. For example, the communication control unit 301 receives data (packets) from the server device 10. Further, the communication control unit 301 transmits data to the server device 10. The communication control unit 301 passes the data received from the other device to the other processing module. The communication control unit 301 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from other devices via the communication control unit 301.
　利用者検出部３０２は、サイネージ２０の面前（近傍）に立つ利用者の存在を検出する手段である。利用者検出部３０２は、任意の手段を用いて当該利用者の検出を行う。例えば、利用者検出部３０２は、人感センサからの検出信号に基づいて利用者を検出してもよい。あるいは、利用者検出部３０２は、カメラを制御し、得られた画像データを解析して利用者を検出してもよい。 The user detection unit 302 is a means for detecting the presence of a user standing in front of (near) the signage 20. The user detection unit 302 detects the user by using an arbitrary means. For example, the user detection unit 302 may detect the user based on the detection signal from the motion sensor. Alternatively, the user detection unit 302 may control the camera and analyze the obtained image data to detect the user.
　利用者検出部３０２は、利用者を検出すると利用者検出通知をサーバ装置１０に送信する。 When the user detection unit 302 detects a user, the user detection unit 302 sends a user detection notification to the server device 10.
　メッセージ出力部３０３は、利用者に対して種々のメッセージを出力する手段である。例えば、メッセージ出力部３０３は、エレベータ情報を出力する。メッセージ出力部３０３は、液晶モニタ等の表示デバイスを用いてメッセージを表示してもよいし、スピーカー等の音響機器を用いて音声メッセージを再生してもよい。 The message output unit 303 is a means for outputting various messages to the user. For example, the message output unit 303 outputs elevator information. The message output unit 303 may display a message using a display device such as a liquid crystal monitor, or may reproduce a voice message using an audio device such as a speaker.
　記憶部３０４は、サイネージ２０の動作に必要な情報を記憶する。 The storage unit 304 stores information necessary for the operation of the signage 20.
［制御装置及びカメラ装置］
　制御装置３０及びカメラ装置４０に関する処理構成の説明は省略する。制御装置３０に関しては、既存のエレベータ制御システムに、エレベータ制御情報及びエレベータ稼働情報に関するインターフェイスを設ければ実現可能であり、且つ、当業者にとって明らかであるので説明を省略する。 [Control device and camera device]
The description of the processing configuration regarding the control device 30 and the camera device 40 will be omitted. The control device 30 can be realized by providing an interface for elevator control information and elevator operation information in an existing elevator control system, and is obvious to those skilled in the art, and thus description thereof will be omitted.
［利用者端末］
　図１３は、第１の実施形態に係る利用者端末５０の処理構成（処理モジュール）の一例を示す図である。図１３を参照すると、利用者端末５０は、通信制御部４０１と、利用者登録部４０２と、エレベータ呼出部４０３と、メッセージ出力部４０４と、記憶部４０５と、を備える。 [User terminal]
FIG. 13 is a diagram showing an example of a processing configuration (processing module) of the user terminal 50 according to the first embodiment. Referring to FIG. 13, the user terminal 50 includes a communication control unit 401, a user registration unit 402, an elevator calling unit 403, a message output unit 404, and a storage unit 405.
　通信制御部４０１は、他の装置との間の通信を制御する手段である。例えば、通信制御部４０１は、サーバ装置１０からデータ（パケット）を受信する。また、通信制御部４０１は、サーバ装置１０に向けてデータを送信する。通信制御部４０１は、他の装置から受信したデータを他の処理モジュールに引き渡す。通信制御部４０１は、他の処理モジュールから取得したデータを他の装置に向けて送信する。このように、他の処理モジュールは、通信制御部４０１を介して他の装置とデータの送受信を行う。 The communication control unit 401 is a means for controlling communication with other devices. For example, the communication control unit 401 receives data (packets) from the server device 10. Further, the communication control unit 401 transmits data to the server device 10. The communication control unit 401 passes the data received from the other device to the other processing module. The communication control unit 401 transmits the data acquired from the other processing module to the other device. In this way, the other processing module transmits / receives data to / from other devices via the communication control unit 401.
　利用者登録部４０２は、上述の利用者登録を実現する手段である。利用者登録部４０２は、サーバ装置１０の利用者登録部２０２と対となって動作する。利用者登録部４０２は、図７や図８に示すインターフェイスにより顔画像や基本情報を取得し、当該取得した情報をサーバ装置１０に送信する。 The user registration unit 402 is a means for realizing the above-mentioned user registration. The user registration unit 402 operates as a pair with the user registration unit 202 of the server device 10. The user registration unit 402 acquires a face image and basic information by the interface shown in FIGS. 7 and 8, and transmits the acquired information to the server device 10.
　利用者登録が終了すると、サーバ装置１０からＩＤが払い出されるので、利用者登録部４０２は、当該払い出されたＩＤを記憶部４０５に記憶する。 When the user registration is completed, the ID is paid out from the server device 10, so that the user registration unit 402 stores the paid-out ID in the storage unit 405.
　エレベータ呼出部４０３は、利用者の操作に応じてエレベータ呼出要求を生成し、当該生成した呼出要求をサーバ装置１０に送信する手段である。 The elevator calling unit 403 is a means for generating an elevator calling request in response to a user's operation and transmitting the generated calling request to the server device 10.
　エレベータ呼出部４０３は、図１４に示すようなＧＵＩを生成し、利用者の希望する行先階を取得する。エレベータ呼出部４０３は、記憶部４０５に格納されたＩＤとＧＵＩにより取得した行先階を含むエレベータ呼出要求をサーバ装置１０に送信する。 The elevator calling unit 403 generates a GUI as shown in FIG. 14 and acquires the destination floor desired by the user. The elevator calling unit 403 transmits an elevator calling request including the destination floor acquired by the ID and GUI stored in the storage unit 405 to the server device 10.
　メッセージ出力部４０４は、利用者に対して種々のメッセージを出力する手段である。例えば、メッセージ出力部４０４は、サーバ装置１０から受信したエレベータ到着通知に応じたメッセージを出力する。あるいは、メッセージ出力部４０４は、エレベータの到着予想時刻や待ち時間等に関するメッセージを出力してもよい。メッセージ出力部４０４は、液晶モニタ等の表示デバイスを用いてメッセージを表示してもよいし、スピーカー等の音響機器を用いて音声メッセージを再生してもよい。 The message output unit 404 is a means for outputting various messages to the user. For example, the message output unit 404 outputs a message corresponding to the elevator arrival notification received from the server device 10. Alternatively, the message output unit 404 may output a message regarding the estimated arrival time of the elevator, the waiting time, and the like. The message output unit 404 may display a message using a display device such as a liquid crystal monitor, or may reproduce a voice message using an audio device such as a speaker.
　記憶部４０５は、利用者端末５０の動作に必要な情報を記憶する手段である。 The storage unit 405 is a means for storing information necessary for the operation of the user terminal 50.
　以上のように、第１の実施形態に係るサーバ装置１０は、エレベータ呼出者の所持する利用者端末５０から取得した呼出要求に応じて、エレベータを呼出者が待つ待機階（居住階）に呼び出す。また、サーバ装置１０は、エレベータ呼出者から取得した行先階にエレベータを移動させる。その結果、エレベータ呼出者は呼出ボタン、行先ボタン等に触れることなく目的とする階に移動できる（フルタッチレスで移動ができる）。また、エレベータは利用者端末５０により呼び出されるので、エレベータ呼出者がエレベータホールで待つ時間が短縮される。さらに、サーバ装置１０は、いたずら目的のエレベータ呼出を監視し、エレベータの不使用が続く利用者に関しては端末を利用したエレベータの呼び出しを拒否する。サーバ装置１０によるこのような対応（エレベータ不使用が累積することでエレベータの呼び出しが拒否される）が利用者に周知徹底されることで、いたずら目的等のエレベータ呼出は抑制される。 As described above, the server device 10 according to the first embodiment calls the elevator to the waiting floor (residential floor) where the caller waits in response to the call request acquired from the user terminal 50 possessed by the elevator caller. .. Further, the server device 10 moves the elevator to the destination floor acquired from the elevator caller. As a result, the elevator caller can move to the target floor without touching the call button, destination button, etc. (move without full touch). Further, since the elevator is called by the user terminal 50, the time for the elevator caller to wait in the elevator hall is shortened. Further, the server device 10 monitors the elevator call for mischievous purposes, and rejects the elevator call using the terminal for the user who continues to use the elevator. By thoroughly informing the users of such measures by the server device 10 (elevator calls are rejected due to the accumulation of elevator non-use), elevator calls for mischievous purposes and the like are suppressed.
　続いて、エレベータシステムを構成する各装置のハードウェアについて説明する。図１５は、サーバ装置１０のハードウェア構成の一例を示す図である。 Next, the hardware of each device that constitutes the elevator system will be described. FIG. 15 is a diagram showing an example of the hardware configuration of the server device 10.
　サーバ装置１０は、図１５に例示する構成を備える。例えば、サーバ装置１０は、プロセッサ３１１、メモリ３１２、入出力インターフェイス３１３及び通信インターフェイス３１４等を備える。上記プロセッサ３１１等の構成要素は内部バス等により接続され、相互に通信可能に構成されている。 The server device 10 has the configuration illustrated in FIG. For example, the server device 10 includes a processor 311, a memory 312, an input / output interface 313, a communication interface 314, and the like. The components such as the processor 311 are connected by an internal bus or the like and are configured to be able to communicate with each other.
　但し、図１５に示す構成は、サーバ装置１０のハードウェア構成を限定する趣旨ではない。サーバ装置１０は、図示しないハードウェアを含んでもよいし、必要に応じて入出力インターフェイス３１３を備えていなくともよい。また、サーバ装置１０に含まれるプロセッサ３１１等の数も図１５の例示に限定する趣旨ではなく、例えば、複数のプロセッサ３１１がサーバ装置１０に含まれていてもよい。 However, the configuration shown in FIG. 15 does not mean to limit the hardware configuration of the server device 10. The server device 10 may include hardware (not shown) or may not include an input / output interface 313 if necessary. Further, the number of processors 311 and the like included in the server device 10 is not limited to the example of FIG. 15, and for example, a plurality of processors 311 may be included in the server device 10.
　プロセッサ３１１は、例えば、ＣＰＵ（Central Processing Unit）、ＭＰＵ（Micro Processing Unit）、ＤＳＰ（Digital Signal Processor）等のプログラマブルなデバイスである。あるいは、プロセッサ３１１は、ＦＰＧＡ（Field Programmable Gate Array）、ＡＳＩＣ（Application Specific Integrated Circuit）等のデバイスであってもよい。プロセッサ３１１は、オペレーティングシステム（ＯＳ；Operating System）を含む各種プログラムを実行する。 The processor 311 is a programmable device such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), and a DSP (Digital Signal Processor). Alternatively, the processor 311 may be a device such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The processor 311 executes various programs including an operating system (OS).
　メモリ３１２は、ＲＡＭ（Random Access Memory）、ＲＯＭ（Read Only Memory）、ＨＤＤ（Hard Disk Drive）、ＳＳＤ（Solid State Drive）等である。メモリ３１２は、ＯＳプログラム、アプリケーションプログラム、各種データを格納する。 The memory 312 is a RAM (RandomAccessMemory), a ROM (ReadOnlyMemory), an HDD (HardDiskDrive), an SSD (SolidStateDrive), or the like. The memory 312 stores an OS program, an application program, and various data.
　入出力インターフェイス３１３は、図示しない表示装置や入力装置のインターフェイスである。表示装置は、例えば、液晶ディスプレイ等である。入力装置は、例えば、キーボードやマウス等のユーザ操作を受け付ける装置である。 The input / output interface 313 is an interface of a display device or an input device (not shown). The display device is, for example, a liquid crystal display or the like. The input device is, for example, a device that accepts user operations such as a keyboard and a mouse.
　通信インターフェイス３１４は、他の装置と通信を行う回路、モジュール等である。例えば、通信インターフェイス３１４は、ＮＩＣ（Network Interface Card）等を備える。 The communication interface 314 is a circuit, module, etc. that communicates with other devices. For example, the communication interface 314 includes a NIC (Network Interface Card) and the like.
　サーバ装置１０の機能は、各種処理モジュールにより実現される。当該処理モジュールは、例えば、メモリ３１２に格納されたプログラムをプロセッサ３１１が実行することで実現される。また、当該プログラムは、コンピュータが読み取り可能な記憶媒体に記録することができる。記憶媒体は、半導体メモリ、ハードディスク、磁気記録媒体、光記録媒体等の非トランジェント（non-transitory）なものとすることができる。即ち、本発明は、コンピュータプログラム製品として具現することも可能である。また、上記プログラムは、ネットワークを介してダウンロードするか、あるいは、プログラムを記憶した記憶媒体を用いて、更新することができる。さらに、上記処理モジュールは、半導体チップにより実現されてもよい。 The function of the server device 10 is realized by various processing modules. The processing module is realized, for example, by the processor 311 executing a program stored in the memory 312. The program can also be recorded on a computer-readable storage medium. The storage medium may be a non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, or an optical recording medium. That is, the present invention can also be embodied as a computer program product. Further, the above program can be downloaded via a network or updated by using a storage medium in which the program is stored. Further, the processing module may be realized by a semiconductor chip.
　なお、サイネージ２０や利用者端末５０等もサーバ装置１０と同様に構成可能であり、その基本的なハードウェア構成はサーバ装置１０と相違する点はないので説明を省略する。とりわけ、サイネージ２０や利用者端末５０は、利用者を撮影するためのカメラ装置を備えていればよい。 Note that the signage 20 and the user terminal 50 can be configured in the same manner as the server device 10, and the basic hardware configuration thereof is not different from that of the server device 10, so the description thereof will be omitted. In particular, the signage 20 and the user terminal 50 may be provided with a camera device for photographing the user.
　サーバ装置１０は、コンピュータを搭載し、当該コンピュータにプログラムを実行させることでサーバ装置１０の機能が実現できる。また、サーバ装置１０は、当該プログラムによりエレベータ呼出方法を実行する。 The server device 10 is equipped with a computer, and the function of the server device 10 can be realized by causing the computer to execute a program. Further, the server device 10 executes the elevator calling method by the program.
［変形例］
　なお、上記実施形態にて説明したエレベータシステムの構成、動作等は例示であって、システムの構成等を限定する趣旨ではない。 [Modification example]
The configuration, operation, and the like of the elevator system described in the above embodiment are examples, and are not intended to limit the system configuration and the like.
　上記実施形態では、１台のエレベータが稼働する場合を想定して説明したが、２台以上のエレベータが稼働している場合にも同様に対応できる。 In the above embodiment, the description has been made on the assumption that one elevator is operating, but the same can be applied to the case where two or more elevators are operating.
　上記実施形態では、サーバ装置１０と制御装置３０は異なる装置として説明したが、これらの装置は統合されていてもよい。あるいは、サーバ装置１０が備える利用者データベースは、サーバ装置１０とは異なるデータベースサーバに構築されていてもよい。 In the above embodiment, the server device 10 and the control device 30 have been described as different devices, but these devices may be integrated. Alternatively, the user database included in the server device 10 may be built on a database server different from that of the server device 10.
　上記実施形態では、利用者登録をする端末とエレベータを呼び出す端末は同じ利用者端末５０である場合を説明したが、利用者登録とエレベータ呼出は異なる端末から行われてもよい。 In the above embodiment, the case where the terminal for user registration and the terminal for calling the elevator are the same user terminal 50 has been described, but the user registration and the elevator call may be performed from different terminals.
　上記実施形態では、基本階（１階）にサイネージ２０を設置する場合について説明したが、サイネージ２０は複数の階に設置されていてもよい。例えば、利用者が頻繁に利用する基本階が複数存在する場合には、基本階のそれぞれにサイネージ２０が設置されていてもよい。異なる階のそれぞれにサイネージ２０が設置された場合には、各サイネージ２０が自装置の設置階をサーバ装置１０に通知してもよい。サーバ装置１０は、通知された設置階を呼出階に設定し、エレベータを制御すればよい。 In the above embodiment, the case where the signage 20 is installed on the basic floor (1st floor) has been described, but the signage 20 may be installed on a plurality of floors. For example, when there are a plurality of basic floors frequently used by users, signage 20 may be installed on each of the basic floors. When the signage 20 is installed on each of the different floors, each signage 20 may notify the server device 10 of the installation floor of its own device. The server device 10 may control the elevator by setting the notified installation floor as the calling floor.
　あるいは、住居階やオフィス階にもサイネージ２０が設置されていてもよい。この場合、利用者は、住居階等から２つの手段（サイネージ２０又は利用者端末５０）によりエレベータを呼び出すことができる。あるいは、サイネージ２０は、基本階のエレベータホール（エントランス）の出入り口に設置されていてもよい。この場合、サイネージ２０が認証端末としての機能を備え、生体認証によるオートロックエントランスの開錠と基本階へのエレベータ呼出が同時に（並行して）行われてもよい。 Alternatively, the signage 20 may be installed on the residential floor or the office floor. In this case, the user can call the elevator from the residential floor or the like by two means (signage 20 or the user terminal 50). Alternatively, the signage 20 may be installed at the entrance / exit of the elevator hall (entrance) on the basic floor. In this case, the signage 20 may have a function as an authentication terminal, and the auto-lock entrance may be unlocked by biometric authentication and the elevator call to the basic floor may be performed at the same time (in parallel).
　上記実施形態では、サーバ装置１０が、サイネージ２０からのエレベータ呼び出しと利用者端末５０からのエレベータ呼び出しの両方に対応している場合を説明したが、サーバ装置１０はいずれか一方の呼び出しに限り対応していてもよい。例えば、サイネージ２０を使わず基本階にエレベータを呼び出す場合には、利用者（利用者端末５０）は、呼出階と行先階を含むエレベータ呼出要求をサーバ装置１０に送信すればよい。この場合、利用者端末５０は、図１６に示すようなＧＵＩにより、利用者の希望する呼出階、行先階を取得すればよい。 In the above embodiment, the case where the server device 10 supports both the elevator call from the signage 20 and the elevator call from the user terminal 50 has been described, but the server device 10 supports only one of the calls. You may be doing it. For example, when calling an elevator on the basic floor without using the signage 20, the user (user terminal 50) may send an elevator call request including the calling floor and the destination floor to the server device 10. In this case, the user terminal 50 may acquire the calling floor and the destination floor desired by the user by using the GUI as shown in FIG.
　利用者端末５０に利用者の住居階を登録してもよい。この場合、利用者端末５０は、図１６に示すＧＵＩにおいて呼出階のデフォルト値を事前に登録された住居階に設定してもよい。このような対応により、利用者が自分の住居階からエレベータを呼び出す際には行先階の入力だけで足り、利用者が住居階以外の階からエレベータを呼び出す場合にも対応できる。同様に、図１４に示すＧＵＩにおいて、行先階のデフォルト値を基本階（１階）としてもよい。このような対応により、実質的に行先階の入力が省略される。 The user's residence floor may be registered in the user terminal 50. In this case, the user terminal 50 may set the default value of the calling floor in the GUI shown in FIG. 16 to the pre-registered residential floor. With such a response, when the user calls the elevator from his / her residential floor, only the input of the destination floor is sufficient, and the user can also handle the case where the user calls the elevator from a floor other than the residential floor. Similarly, in the GUI shown in FIG. 14, the default value of the destination floor may be the basic floor (first floor). With such a response, the input of the destination floor is substantially omitted.
　上記実施形態では、事前に利用者の生体情報と基本情報をサーバ装置１０に登録することを説明したが、他の情報も併せてサーバ装置１０に登録されてもよい。例えば、利用者の個人情報（氏名等）がサーバ装置１０に登録されてもよい。この場合、サーバ装置１０は、エレベータ到着通知にエレベータ呼出者の氏名を含めることができる。利用者端末５０を介して自身の名前を確認した利用者は、自ら呼び出したエレベータを確信してエレベータを利用することができる。 In the above embodiment, it has been described that the biometric information and the basic information of the user are registered in the server device 10 in advance, but other information may also be registered in the server device 10. For example, the personal information (name, etc.) of the user may be registered in the server device 10. In this case, the server device 10 can include the name of the elevator caller in the elevator arrival notification. A user who has confirmed his / her name through the user terminal 50 can use the elevator with confidence in the elevator he / she has called.
　基本階においてサイネージ２０によりエレベータが呼び出された場合、複数の利用者が同時にエレベータに乗り込むことがある。このような場合には、サーバ装置１０は、当該複数の利用者それぞれについて照合処理を行い、各利用者の行先階（居住階）を含むエレベータ制御情報を制御装置３０に送信してもよい。即ち、エレベータ制御情報に含まれる行先階は複数であってもよい。 When the elevator is called by the signage 20 on the basic floor, multiple users may board the elevator at the same time. In such a case, the server device 10 may perform collation processing for each of the plurality of users and transmit elevator control information including the destination floor (residential floor) of each user to the control device 30. That is, there may be a plurality of destination floors included in the elevator control information.
　上記実施形態では、サイネージ２０にエレベータ情報を送信する場合について説明したが、エレベータ情報はサイネージ２０に送信されなくてもよい。エレベータ情報は、利用者が所持する端末５０に送信されてもよいし、制御装置３０を介してエレベータ（エレベータ内のサイネージ）に送信されてもよい。 In the above embodiment, the case where the elevator information is transmitted to the signage 20 has been described, but the elevator information does not have to be transmitted to the signage 20. The elevator information may be transmitted to the terminal 50 possessed by the user, or may be transmitted to the elevator (signage in the elevator) via the control device 30.
　また、基本階にサイネージ２０が設置されていなくともよい。例えば、基本階のエレベータホールにカメラ装置を設置し、サーバ装置１０は、当該カメラ装置から得られる画像データから利用者を認識した場合には、エレベータを基本階に向かわせてもよい。利用者が検出されると自動的にエレベータが配車されることを知っている利用者（事前登録した利用者）は、単にエレベータホールでエレベータの到着を待っていればよい。なお、事前登録していない利用者は、通常通り、エレベータの呼び出しボタンを押せばよい。 Also, the signage 20 does not have to be installed on the basic floor. For example, a camera device may be installed in an elevator hall on the basic floor, and the server device 10 may direct the elevator to the basic floor when the user is recognized from the image data obtained from the camera device. A user (pre-registered user) who knows that an elevator will be automatically dispatched when a user is detected may simply wait for the elevator to arrive at the elevator hall. Users who have not registered in advance may press the elevator call button as usual.
　制御装置３０は、定期的又は予め定めたタイミングにてエレベータ稼働情報を複数回、サーバ装置１０に送信してもよい。サーバ装置１０は、取得した最新のエレベータ稼働情報に基づいて到着予想時刻を算出し、エレベータ情報やエレベータ到着通知を更新してもよい。サイネージ２０や利用者端末５０は、更新された情報をエレベータ呼出者に提供してもよい。 The control device 30 may transmit elevator operation information to the server device 10 a plurality of times at regular intervals or at predetermined timings. The server device 10 may calculate the estimated arrival time based on the latest acquired elevator operation information, and update the elevator information and the elevator arrival notification. The signage 20 and the user terminal 50 may provide the updated information to the elevator caller.
　上記実施形態では、サーバ装置１０がＩＤ（利用者を識別するためのＩＤ）を生成し、当該生成されたＩＤを利用者端末５０に払い出す場合について説明した。しかし、利用者（利用者端末５０）がＩＤを生成し、サーバ装置１０に入力してもよい。サーバ装置１０は、既に登録されているＩＤと重複がないＩＤを受け入れればよい。 In the above embodiment, the case where the server device 10 generates an ID (ID for identifying the user) and the generated ID is distributed to the user terminal 50 has been described. However, the user (user terminal 50) may generate an ID and input it to the server device 10. The server device 10 may accept an ID that does not overlap with the already registered ID.
　上記実施形態では、エレベータの不使用回数により各利用者のエレベータ利用状況を管理する場合について説明した。しかし、サーバ装置１０は、エレベータ不使用を「ポイント」により管理してもよい。この場合、サーバ装置１０は、利用者のエレベータ不使用の状況に応じて当該利用者の不使用ポイントを変更してもよい。例えば、サーバ装置１０は、初回の不使用に関しては小さいポイントを与え、不使用が続くに従い大きなポイントを与えてもよい。即ち、サーバ装置１０は、指数関数的、二次関数的に与えるポイントを決定してもよい。 In the above embodiment, the case where the elevator usage status of each user is managed by the number of times the elevator is not used has been described. However, the server device 10 may manage the elevator non-use by "points". In this case, the server device 10 may change the non-use point of the user according to the situation of the user not using the elevator. For example, the server device 10 may give a small point for the first non-use and a large point as the non-use continues. That is, the server device 10 may determine the points to be given exponentially or quadraticly.
　サーバ装置１０は、エレベータ呼出者がエレベータに乗り込んだことが確認できた場合（乗車判定に成功した場合）、当該エレベータ呼出者の不使用回数や不使用ポイントを減ずるような対応を行ってもよい。 When it is confirmed that the elevator caller has boarded the elevator (successful boarding determination), the server device 10 may take measures to reduce the number of times the elevator caller is not used and the points of non-use. ..
　上記実施形態では、サイネージ２０は利用者検出通知をサーバ装置１０に送信することを説明した。しかし、サイネージ２０は、カメラ装置を備え、当該カメラ装置により取得された利用者の生体情報をサーバ装置１０に送信してもよい。サーバ装置１０は、取得した生体情報を用いた生体認証により利用者を特定し、呼出階（１階）、行先階（認証成功者の住居階）を含むエレベータ制御情報を制御装置３０に送信してもよい。 In the above embodiment, it has been described that the signage 20 transmits the user detection notification to the server device 10. However, the signage 20 may include a camera device and transmit the user's biometric information acquired by the camera device to the server device 10. The server device 10 identifies the user by biometric authentication using the acquired biometric information, and transmits elevator control information including the calling floor (1st floor) and the destination floor (the residence floor of the successful authentication person) to the control device 30. You may.
　上記実施形態では、利用者端末５０から利用者のＩＤをサーバ装置１０に送信することで、エレベータ呼出者を特定している。しかし、利用者端末５０は、エレベータ呼出者の生体情報（顔画像、特徴量）をサーバ装置１０に送信し、サーバ装置１０は生体認証によりエレベータ呼出者を特定してもよい。 In the above embodiment, the elevator caller is specified by transmitting the user's ID from the user terminal 50 to the server device 10. However, the user terminal 50 may transmit the biometric information (face image, feature amount) of the elevator caller to the server device 10, and the server device 10 may identify the elevator caller by biometric authentication.
　上記説明で用いた流れ図（フローチャート、シーケンス図）では、複数の工程（処理）が順番に記載されているが、実施形態で実行される工程の実行順序は、その記載の順番に制限されない。実施形態では、例えば各処理を並行して実行する等、図示される工程の順番を内容的に支障のない範囲で変更することができる。 In the flow chart (flow chart, sequence diagram) used in the above description, a plurality of processes (processes) are described in order, but the execution order of the processes executed in the embodiment is not limited to the order of description. In the embodiment, the order of the illustrated processes can be changed within a range that does not hinder the contents, for example, each process is executed in parallel.
　上記の実施形態は本願開示の理解を容易にするために詳細に説明したものであり、上記説明したすべての構成が必要であることを意図したものではない。また、複数の実施形態について説明した場合には、各実施形態は単独で用いてもよいし、組み合わせて用いてもよい。例えば、実施形態の構成の一部を他の実施形態の構成に置き換えることや、実施形態の構成に他の実施形態の構成を加えることも可能である。さらに、実施形態の構成の一部について他の構成の追加、削除、置換が可能である。 The above embodiment has been described in detail in order to facilitate understanding of the disclosure of the present application, and is not intended to require all the configurations described above. Moreover, when a plurality of embodiments are described, each embodiment may be used alone or in combination. For example, it is possible to replace a part of the configuration of the embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of the embodiment. Further, it is possible to add, delete, or replace a part of the configuration of the embodiment with another configuration.
　上記の説明により、本発明の産業上の利用可能性は明らかであるが、本発明は、高層マンション等のエレベータシステムなどに好適に適用可能である。 Although the industrial applicability of the present invention is clear from the above description, the present invention is suitably applicable to elevator systems such as high-rise condominiums.
　上記の実施形態の一部又は全部は、以下の付記のようにも記載され得るが、以下には限られない。
［付記１］
　複数の利用者それぞれの生体情報を記憶する、データベースと、
　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、
　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、
　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、
　を備え、
　前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、サーバ装置。
［付記２］
　前記管理部は、前記エレベータの不使用回数により前記エレベータの不使用の状況を管理し、
　前記処理部は、前記エレベータの不使用回数が所定の値よりも多い場合に、前記エレベータ呼出を拒否する、付記１に記載のサーバ装置。
［付記３］
　前記呼び出されたエレベータの到着予想時刻を算出し、前記到着予想時刻に基づいて、前記利用者端末にエレベータ到着通知を送信する、情報提供部をさらに備える、付記１又は２に記載のサーバ装置。
［付記４］
　前記情報提供部は、前記呼び出されたエレベータに関する待ち時間を前記利用者端末に送信する、付記３に記載のサーバ装置。
［付記５］
　前記管理部は、前記エレベータの内部から撮影された画像データに含まれる生体情報と前記エレベータ呼出者の生体情報を用いた１対１照合を実行することで、前記エレベータ呼出者が前記呼び出されたエレベータに乗車したか否かを判定し、前記乗車の判定結果に基づいて前記エレベータ呼出者によるエレベータの不使用を検出する、付記１乃至４のいずれか一に記載のサーバ装置。
［付記６］
　前記データベースは、前記複数の利用者それぞれの呼出階を記憶し、前記エレベータ制御部は、前記データベースから読み出した呼出階に前記エレベータを呼び出す、付記１乃至５のいずれか一に記載のサーバ装置。
［付記７］
　前記管理部は、前記エレベータ呼出者によるエレベータの不使用から所定期間経過した後は、前記エレベータの不使用を取り消す、付記１乃至６のいずれか一に記載のサーバ装置。
［付記８］
　前記複数の利用者が頻繁に利用する基本階に設置されたサイネージから利用者検出通知を受信したことに応じて、前記基本階にエレベータを移動させるように前記エレベータ制御部に指示する、検出通知処理部をさらに備える、付記１乃至７のいずれか項に記載のサーバ装置。
［付記９］
　前記検出通知処理部は、前記基本階に移動したエレベータに乗り込んだ利用者が前記データベースに記憶された利用者か否かを判定し、前記基本階に移動したエレベータに乗り込んだ利用者が前記データベースに記憶された利用者である場合には、前記基本階に移動したエレベータに乗り込んだ利用者の居住階に前記エレベータを移動させるように前記エレベータ制御部に指示する、付記８に記載のサーバ装置。
［付記１０］
　エレベータ呼出者が所持する利用者端末と、
　前記利用者端末と接続されたサーバ装置と、
　を含み、
　前記サーバ装置は、
　複数の利用者それぞれの生体情報を記憶する、データベースと、
　前記利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、
　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、
　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、
　を備え、
　前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータシステム。
［付記１１］
　複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置において、
　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理し、
　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させ、
　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理し、
　前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータ呼出方法。
［付記１２］
　複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置に搭載されたコンピュータに、
　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求に関する処理と、
　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる処理と、
　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する処理と、
　前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する処理と、
　を実行させるプログラム。 Some or all of the above embodiments may also be described, but not limited to:
[Appendix 1]
A database that stores biometric information for each of multiple users,
A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal possessed by the elevator caller and processes the elevator call request.
An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request.
A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
Equipped with
The processing unit is a server device that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
[Appendix 2]
The management unit manages the non-use status of the elevator according to the number of times the elevator is not used.
The server device according to Appendix 1, wherein the processing unit rejects the elevator call when the number of times the elevator is not used exceeds a predetermined value.
[Appendix 3]
The server device according to Supplementary Note 1 or 2, further comprising an information providing unit that calculates an estimated arrival time of the called elevator and transmits an elevator arrival notification to the user terminal based on the estimated arrival time.
[Appendix 4]
The server device according to Appendix 3, wherein the information providing unit transmits a waiting time related to the called elevator to the user terminal.
[Appendix 5]
The management unit executes a one-to-one collation using the biological information contained in the image data taken from the inside of the elevator and the biological information of the elevator caller, whereby the elevator caller is called. The server device according to any one of Supplementary note 1 to 4, which determines whether or not an elevator has been boarded, and detects the non-use of the elevator by the elevator caller based on the determination result of the boarding.
[Appendix 6]
The server device according to any one of Supplementary note 1 to 5, wherein the database stores the call floor of each of the plurality of users, and the elevator control unit calls the elevator to the call floor read from the database.
[Appendix 7]
The server device according to any one of Supplementary note 1 to 6, wherein the management unit cancels the non-use of the elevator after a predetermined period of time has elapsed from the non-use of the elevator by the elevator caller.
[Appendix 8]
A detection notification that instructs the elevator control unit to move the elevator to the basic floor in response to receiving a user detection notification from a signage installed on the basic floor that is frequently used by the plurality of users. The server device according to any one of Supplementary note 1 to 7, further comprising a processing unit.
[Appendix 9]
The detection notification processing unit determines whether or not the user who got into the elevator moved to the basic floor is a user stored in the database, and the user who got into the elevator moved to the basic floor is the database. The server device according to Appendix 8, instructing the elevator control unit to move the elevator to the residential floor of the user who boarded the elevator that has moved to the basic floor in the case of the user stored in. ..
[Appendix 10]
The user terminal owned by the elevator caller and
The server device connected to the user terminal and
Including
The server device is
A database that stores biometric information for each of multiple users,
A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal and processes the elevator call request.
An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request.
A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
Equipped with
The processing unit is an elevator system that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
[Appendix 11]
In a server device equipped with a database that stores biometric information of each of multiple users
An elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the elevator call request is processed.
The elevator is called to the calling floor where the elevator caller waits, the called elevator is moved to the destination floor included in the elevator call request, and the elevator is moved to the destination floor.
Using the biometric information of the elevator caller, the status of non-use of the called elevator by the elevator caller is managed.
An elevator calling method for rejecting an elevator call depending on the situation in which the elevator is not used by the elevator caller.
[Appendix 12]
A computer installed in a server device equipped with a database that stores biometric information of each of multiple users.
The elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the processing related to the elevator call request and the processing related to the elevator call request are performed.
A process of calling an elevator to the calling floor where the elevator caller waits and moving the called elevator to the destination floor included in the elevator call request.
A process of managing the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
The process of rejecting an elevator call depending on the situation where the elevator is not used by the elevator caller,
A program to execute.
　なお、引用した上記の先行技術文献の各開示は、本書に引用をもって繰り込むものとする。以上、本発明の実施形態を説明したが、本発明はこれらの実施形態に限定されるものではない。これらの実施形態は例示にすぎないということ、及び、本発明のスコープ及び精神から逸脱することなく様々な変形が可能であるということは、当業者に理解されるであろう。即ち、本発明は、請求の範囲を含む全開示、技術的思想にしたがって当業者であればなし得る各種変形、修正を含むことは勿論である。 The disclosures of the above-mentioned prior art documents cited shall be incorporated into this document by citation. Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments. It will be appreciated by those skilled in the art that these embodiments are merely exemplary and that various modifications are possible without departing from the scope and spirit of the invention. That is, it goes without saying that the present invention includes all disclosure including claims, various modifications and modifications that can be made by those skilled in the art in accordance with the technical idea.
１０　サーバ装置
２０　サイネージ
３０　制御装置
４０　カメラ装置
５０　利用者端末
１０１　データベース
１０２　処理部
１０３、２０５　エレベータ制御部
１０４　管理部
２０１、３０１、４０１　通信制御部
２０２、４０２　利用者登録部
２０３　検出通知処理部
２０４　呼出要求処理部
２０６　不使用管理部
２０７　情報提供部
２０８、３０４、４０５　記憶部
３０２　利用者検出部
３０３、４０４　メッセージ出力部
３１１　プロセッサ
３１２　メモリ
３１３　入出力インターフェイス
３１４　通信インターフェイス
４０３　エレベータ呼出部 10 Server device 20 Signage 30 Control device 40 Camera device 50 User terminal 101 Database 102 Processing unit 103, 205 Elevator control unit 104 Management unit 201, 301, 401 Communication control unit 202, 402 User registration unit 203 Detection notification processing unit 204 Call request processing unit 206 Non-use management unit 207 Information provision unit 208, 304, 405 Storage unit 302 User detection unit 303, 404 Message output unit 311 Processor 312 Memory 313 Input / output interface 314 Communication interface 403 Elevator call unit

Claims (12)

  1. 　複数の利用者それぞれの生体情報を記憶する、データベースと、
    　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、
    　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、
    　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、
    　を備え、
    　前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、サーバ装置。     A database that stores biometric information for each of multiple users,
    A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal possessed by the elevator caller and processes the elevator call request.
    An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request.
    A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
    Equipped with
    The processing unit is a server device that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
  2. 　前記管理部は、前記エレベータの不使用回数により前記エレベータの不使用の状況を管理し、
    　前記処理部は、前記エレベータの不使用回数が所定の値よりも多い場合に、前記エレベータ呼出を拒否する、請求項１に記載のサーバ装置。     The management unit manages the non-use status of the elevator according to the number of times the elevator is not used.
    The server device according to claim 1, wherein the processing unit rejects the elevator call when the number of times the elevator is not used exceeds a predetermined value.
  3. 　前記呼び出されたエレベータの到着予想時刻を算出し、前記到着予想時刻に基づいて、前記利用者端末にエレベータ到着通知を送信する、情報提供部をさらに備える、請求項１又は２に記載のサーバ装置。 The server device according to claim 1 or 2, further comprising an information providing unit that calculates an estimated arrival time of the called elevator and transmits an elevator arrival notification to the user terminal based on the estimated arrival time. ..
  4. 　前記情報提供部は、前記呼び出されたエレベータに関する待ち時間を前記利用者端末に送信する、請求項３に記載のサーバ装置。 The server device according to claim 3, wherein the information providing unit transmits a waiting time related to the called elevator to the user terminal.
  5. 　前記管理部は、前記エレベータの内部から撮影された画像データに含まれる生体情報と前記エレベータ呼出者の生体情報を用いた１対１照合を実行することで、前記エレベータ呼出者が前記呼び出されたエレベータに乗車したか否かを判定し、前記乗車の判定結果に基づいて前記エレベータ呼出者によるエレベータの不使用を検出する、請求項１乃至４のいずれか一項に記載のサーバ装置。 The management unit executes a one-to-one collation using the biological information contained in the image data taken from the inside of the elevator and the biological information of the elevator caller, whereby the elevator caller is called. The server device according to any one of claims 1 to 4, wherein it is determined whether or not an elevator has been boarded, and the non-use of the elevator by the elevator caller is detected based on the determination result of the boarding.
  6. 　前記データベースは、前記複数の利用者それぞれの呼出階を記憶し、前記エレベータ制御部は、前記データベースから読み出した呼出階に前記エレベータを呼び出す、請求項１乃至５のいずれか一項に記載のサーバ装置。 The server according to any one of claims 1 to 5, wherein the database stores the call floor of each of the plurality of users, and the elevator control unit calls the elevator to the call floor read from the database. Device.
  7. 　前記管理部は、前記エレベータ呼出者によるエレベータの不使用から所定期間経過した後は、前記エレベータの不使用を取り消す、請求項１乃至６のいずれか一項に記載のサーバ装置。 The server device according to any one of claims 1 to 6, wherein the management unit cancels the non-use of the elevator after a predetermined period of time has elapsed from the non-use of the elevator by the elevator caller.
  8. 　前記複数の利用者が頻繁に利用する基本階に設置されたサイネージから利用者検出通知を受信したことに応じて、前記基本階にエレベータを移動させるように前記エレベータ制御部に指示する、検出通知処理部をさらに備える、請求項１乃至７のいずれか一項に記載のサーバ装置。 A detection notification that instructs the elevator control unit to move the elevator to the basic floor in response to receiving a user detection notification from a signage installed on the basic floor that is frequently used by the plurality of users. The server device according to any one of claims 1 to 7, further comprising a processing unit.
  9. 　前記検出通知処理部は、前記基本階に移動したエレベータに乗り込んだ利用者が前記データベースに記憶された利用者か否かを判定し、前記基本階に移動したエレベータに乗り込んだ利用者が前記データベースに記憶された利用者である場合には、前記基本階に移動したエレベータに乗り込んだ利用者の居住階に前記エレベータを移動させるように前記エレベータ制御部に指示する、請求項８に記載のサーバ装置。 The detection notification processing unit determines whether or not the user who got into the elevator moved to the basic floor is a user stored in the database, and the user who got into the elevator moved to the basic floor is the database. The server according to claim 8, wherein in the case of a user stored in the above, the elevator control unit is instructed to move the elevator to the residential floor of the user who boarded the elevator moved to the basic floor. Device.
  10. 　エレベータ呼出者が所持する利用者端末と、
    　前記利用者端末と接続されたサーバ装置と、
    　を含み、
    　前記サーバ装置は、
    　複数の利用者それぞれの生体情報を記憶する、データベースと、
    　前記利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理する、処理部と、
    　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる、エレベータ制御部と、
    　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する、管理部と、
    　を備え、
    　前記処理部は、前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータシステム。     The user terminal owned by the elevator caller and
    The server device connected to the user terminal and
    Including
    The server device is
    A database that stores biometric information for each of multiple users,
    A processing unit that acquires an elevator call request including the destination floor of the elevator from the user terminal and processes the elevator call request.
    An elevator control unit that calls an elevator to the calling floor where the elevator caller waits and moves the called elevator to the destination floor included in the elevator call request.
    A management unit that manages the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
    Equipped with
    The processing unit is an elevator system that rejects an elevator call depending on the situation in which the elevator caller does not use the elevator.
  11. 　複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置において、
    　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求を処理し、
    　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させ、
    　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理し、
    　前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する、エレベータ呼出方法。     In a server device equipped with a database that stores biometric information of each of multiple users
    An elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the elevator call request is processed.
    The elevator is called to the calling floor where the elevator caller waits, and the called elevator is moved to the destination floor included in the elevator call request.
    Using the biometric information of the elevator caller, the status of non-use of the called elevator by the elevator caller is managed.
    An elevator calling method for rejecting an elevator call depending on the situation in which the elevator is not used by the elevator caller.
  12. 　複数の利用者それぞれの生体情報を記憶する、データベースを備えるサーバ装置に搭載されたコンピュータに、
    　エレベータ呼出者が所持する利用者端末から、エレベータの行先階を含むエレベータ呼出要求を取得し、前記エレベータ呼出要求に関する処理と、
    　エレベータを前記エレベータ呼出者が待機する呼出階に呼び出し、前記呼び出されたエレベータを前記エレベータ呼出要求に含まれる行先階に移動させる処理と、
    　前記エレベータ呼出者の生体情報を用いて、前記エレベータ呼出者による前記呼び出されたエレベータの不使用の状況を管理する処理と、
    　前記エレベータ呼出者によるエレベータ不使用の状況に応じて、エレベータ呼出を拒否する処理と、
    　を実行させるためのプログラムを記憶する、コンピュータ読取可能な記憶媒体。     A computer installed in a server device equipped with a database that stores biometric information of each of multiple users.
    The elevator call request including the destination floor of the elevator is acquired from the user terminal possessed by the elevator caller, and the processing related to the elevator call request and the processing related to the elevator call request are performed.
    A process of calling an elevator to the calling floor where the elevator caller waits and moving the called elevator to the destination floor included in the elevator call request.
    A process of managing the non-use status of the called elevator by the elevator caller using the biometric information of the elevator caller.
    The process of rejecting an elevator call depending on the situation where the elevator is not used by the elevator caller,
    A computer-readable storage medium that stores programs for executing.
PCT/JP2020/028351 2020-07-22 2020-07-22 Server device, elevator system, elevator calling method, and storage medium WO2022018838A1 (en)

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